We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
May 17, 2026
Seasonal
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
Spencer Clarke Group are seeking a Triage and Prevention Officer for a Local Authority Client in Bexley. In this role you will provide frontline housing options advice and deliver statutory homelessness assessments to help prevent and relieve homelessness in accordance with current legislation and guidance. Duties: Provide housing options advice and carry out initial homelessness triage assessments Deliver statutory homelessness duties in line with the Housing Act 1996 and relevant legislation Work to prevent and relieve homelessness through early intervention and case management Liaise with customers, landlords, and partner agencies to secure suitable housing solutions Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in housing options, homelessness prevention, or statutory homelessness services Strong working knowledge of the Housing Act 1996 (Part VI & VII) and Homelessness Reduction Act 2017 Proven ability to assess homelessness applications and make lawful, well-reasoned decisions Experience managing a busy caseload in a fast-paced local authority environment. What's on offer: Salary: 19+ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
May 14, 2026
Contractor
Spencer Clarke Group are seeking a Triage and Prevention Officer for a Local Authority Client in Bexley. In this role you will provide frontline housing options advice and deliver statutory homelessness assessments to help prevent and relieve homelessness in accordance with current legislation and guidance. Duties: Provide housing options advice and carry out initial homelessness triage assessments Deliver statutory homelessness duties in line with the Housing Act 1996 and relevant legislation Work to prevent and relieve homelessness through early intervention and case management Liaise with customers, landlords, and partner agencies to secure suitable housing solutions Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in housing options, homelessness prevention, or statutory homelessness services Strong working knowledge of the Housing Act 1996 (Part VI & VII) and Homelessness Reduction Act 2017 Proven ability to assess homelessness applications and make lawful, well-reasoned decisions Experience managing a busy caseload in a fast-paced local authority environment. What's on offer: Salary: 19+ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
May 14, 2026
Seasonal
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
Vivid's client in the East Midlands is currently looking for an experienced Housing Triage Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Triage Officer - East Midlands - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
May 13, 2026
Contractor
Vivid's client in the East Midlands is currently looking for an experienced Housing Triage Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Triage Officer - East Midlands - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Benefits & Housing Needs Officer London (On-site) £200 per day (Umbrella) Are you passionate about supporting residents and preventing homelessness? Do you possess a sound understanding of the welfare benefits system and enjoy making a tangible difference to people's lives? We are seeking a dedicated and empathetic Benefits & Housing Needs Officer to provide vital support to residents experiencing financial hardship. This is a crucial frontline role where you will assess applications, offer financial assistance, and empower residents to achieve long-term stability. Key Responsibilities Assess, award, and process Discretionary Housing Payments (DHPs) in line with policy and guidance. Conduct comprehensive benefit checks to identify underclaimed entitlements and maximise residents' income. Provide tailored advice and action plans to help residents sustain their tenancies. Review and triage applications, manage shared inboxes, and process BACS payments for support schemes. Maintain accurate and confidential records across systems such as Academy and Jigsaw . Liaise with landlords and partner agencies to prevent evictions and ensure holistic support. Draft clear, empathetic decision letters that communicate outcomes effectively. About You The ideal candidate will be a proactive and organised individual with: A strong understanding of welfare benefits and income maximisation. Experience assessing Discretionary Housing Payments (DHPs) . Proficiency in systems such as Academy, Comino, and Searchlight . Excellent written and verbal communication skills, with empathy and professionalism. The ability to remain calm under pressure and manage multiple priorities effectively. Experience handling sensitive information with discretion and integrity.
Oct 06, 2025
Full time
Benefits & Housing Needs Officer London (On-site) £200 per day (Umbrella) Are you passionate about supporting residents and preventing homelessness? Do you possess a sound understanding of the welfare benefits system and enjoy making a tangible difference to people's lives? We are seeking a dedicated and empathetic Benefits & Housing Needs Officer to provide vital support to residents experiencing financial hardship. This is a crucial frontline role where you will assess applications, offer financial assistance, and empower residents to achieve long-term stability. Key Responsibilities Assess, award, and process Discretionary Housing Payments (DHPs) in line with policy and guidance. Conduct comprehensive benefit checks to identify underclaimed entitlements and maximise residents' income. Provide tailored advice and action plans to help residents sustain their tenancies. Review and triage applications, manage shared inboxes, and process BACS payments for support schemes. Maintain accurate and confidential records across systems such as Academy and Jigsaw . Liaise with landlords and partner agencies to prevent evictions and ensure holistic support. Draft clear, empathetic decision letters that communicate outcomes effectively. About You The ideal candidate will be a proactive and organised individual with: A strong understanding of welfare benefits and income maximisation. Experience assessing Discretionary Housing Payments (DHPs) . Proficiency in systems such as Academy, Comino, and Searchlight . Excellent written and verbal communication skills, with empathy and professionalism. The ability to remain calm under pressure and manage multiple priorities effectively. Experience handling sensitive information with discretion and integrity.
