Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 02, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
Are you a cultural navigator and strategic driver who builds genuine client partnerships as naturally as you drive campaign performance? We should talk. THE ROLE As our Paid Media Strategist, your mission is to dominate the attention economy. You're a cultural navigator and strategic driver for iconic entertainment brands like Hasbro and Sony, bridging complex programming systems with exceptional customer experiences to drive TVOD and FAST viewership. This role blends campaign strategy, digital account growth, and intrapreneurial focus - positioning our Digital services for streaming industry growth over the next 12 months. You'll bring deep expertise in streaming and entertainment campaigns, combining analytical rigour with tactical execution. As the strategic go to, you go beyond campaign management to strategise, optimise, and innovate. You are a proactive communicator and decisive leader who thrives in ambiguity, moving seamlessly between high level strategy and ownership of daily execution. Your track record, sound judgement, and tech savvy approach future proof our digital marketing services in the AI age. This is an initial six month full time contract based in our central London office, in the heart of the entertainment industry. What You'll Own PIONEER PAID MEDIA EXCELLENCE: Develop and execute impactful international multi channel paid media and social advertising strategies. Own the "why" and the "how" for our clients, defining account level strategy and owning performance ROI. Lead and optimise high budget paid media campaigns across Meta, TikTok, Reddit, YouTube, Amazon Ads and CTV placements (75% M&E clients, 25% cross industry). Champion automation and iterative workflow improvements to push the boundaries of operational efficiency. Accountability: client ROI and SLA metrics ACCOUNT & PARTNER MANAGEMENT: Architect global paid account success, taking full ownership of your portfolio and forging powerful client partnerships. Translate complex paid landscapes into compelling narratives, driving trust through transparency and leading client reviews with deep strategic insights; proactively identifying risks and spotting expansion opportunities that align with client and Wordbank goals. Accountability: 4.5+ CSAT score DIGITAL ACCOUNT GROWTH: In close collaboration with the Customer Success team, act as a key driver for proposals and client prospecting. Design and execute full funnel strategies specifically for entertainment clients. Take an intrapreneurial approach to identifying upsell and cross sell opportunities that add genuine value to the client's ecosystem while expanding Wordbank's footprint. Accountability: in account growth and contribution to successful new business pitches Why This Role Matters You're not just running campaigns; you're the strategic force behind how iconic entertainment brands connect with audiences in a fast moving attention economy. Our Digital services are at an inflection point, and the person in the role shapes that trajectory - owning performance ROI, building the kind of client trust that drives account growth from the inside out, and directly impacting viewership and revenue for some of the most recognizable titles in streaming. This starts as a six month contract by design. We want the right fit, not just the right CV. If you lead with confidence, build trust quickly, and hold yourself to a standard that makes "good enough" genuinely uncomfortable, this is your opportunity to build something, not just run it. SALARY & BENEFITS UK: £55K £60K annual base salary + contract benefits. Initial 6 month contract, with strong potential to extend or transition into a permanent role, subject to performance and business requirements Paid flexible time off Hussle health & fitness monthly pass EXPERIENCE & SKILLS YOU HAVE Paid Social Media: Deep expertise in managing complex, high budget campaigns across Meta, TikTok, and Reddit. Own the full funnel strategy and drive measurable results across channels. Programmatic & Video: A strong baseline in the programmatic and video ecosystems, specifically Amazon DSP, CTV platforms, and YouTube Ads. Entertainment/Streaming Industry: Proven track record driving paid strategies for streaming or entertainment brands, with measurable ROI and demonstrable impact on viewership, engagement, and revenue. Understand the SVOD, AVOD, TVOD and FAST landscape deeply enough to challenge briefs, not just execute them. Reporting & Analytics: Excellent at analysing complex data sets, building reports, and crafting data narratives. Baseline knowledge of GTM, Looker Studio, Sheets/Excel, and GA4. Turn performance data into clear, actionable decisions that move the needle on campaign outcomes. AI Fluency: An early adopter who actively leverages emerging tools and builds AI workflows to automate reporting, creative versioning, and audience bidding. Identify efficiency gains and implement them before anyone asks. YOU ARE A RELATIONSHIP ARCHITECT: Forge genuine, lasting client partnerships. Lead with social confidence and warmth - clients respect your expertise and trust you as a strategic extension of their team. Keep them ahead of the curve navigating AVOD, SVOD, and FAST. An INTRAPRENEURIAL DRIVER: Natural ownership of results and a hunter's eye for growth. Think in medium term strategies, take calculated risks with self confidence, and move forward without micro management. A DECISIVE NAVIGATOR: Thrive in ambiguity. Take data backed risks to deliver exceptional CX and move the needle. Own outcomes fully, course correct proactively, and be a dependable anchor for Digital and Customer Success teams. An ELOQUENT COLLABORATOR: Flawless communication skills. Authoritative with stakeholders yet approachable with teammates, translating complex media jargon into clear, persuasive narratives. An ANALYTICAL PROBLEM SOLVER: Assimilate data naturally. Identify patterns, deconstruct complex challenges, and present tiered solutions that address immediate needs while anticipating second and third order impacts. Bonus Experience International Marketing: Experience scaling campaigns across global markets and navigating local cultural nuances. Search Engine Marketing: Experience managing Google Ads campaigns. Do NOT Apply If: You need consensus or sign off before making account decisions. Autonomy makes you uncomfortable rather than energised. You're transactional with the brands and partners you work with. You see account management as reporting and delivery rather than strategic partnership and relationship building. You wait for direction rather than proactively identifying risks, opportunities, and growth plays across your portfolio. You need a fully defined playbook to execute. Ambiguity stalls you rather than sharpening your focus. You struggle to present data clearly or make a compelling case for strategic decisions to senior stakeholders. You're not genuinely excited about AI and automation as a competitive advantage for your clients. You think consistently good is acceptable when exceptional is within reach. Equal Opportunity Employer Wordbank is an equal opportunity employer committed to building a diverse, inclusive team. We welcome all qualified candidates regardless of race, colour, age, religion, gender identity, sexual orientation, disability status, or any other protected characteristic.
May 02, 2026
Full time
Are you a cultural navigator and strategic driver who builds genuine client partnerships as naturally as you drive campaign performance? We should talk. THE ROLE As our Paid Media Strategist, your mission is to dominate the attention economy. You're a cultural navigator and strategic driver for iconic entertainment brands like Hasbro and Sony, bridging complex programming systems with exceptional customer experiences to drive TVOD and FAST viewership. This role blends campaign strategy, digital account growth, and intrapreneurial focus - positioning our Digital services for streaming industry growth over the next 12 months. You'll bring deep expertise in streaming and entertainment campaigns, combining analytical rigour with tactical execution. As the strategic go to, you go beyond campaign management to strategise, optimise, and innovate. You are a proactive communicator and decisive leader who thrives in ambiguity, moving seamlessly between high level strategy and ownership of daily execution. Your track record, sound judgement, and tech savvy approach future proof our digital marketing services in the AI age. This is an initial six month full time contract based in our central London office, in the heart of the entertainment industry. What You'll Own PIONEER PAID MEDIA EXCELLENCE: Develop and execute impactful international multi channel paid media and social advertising strategies. Own the "why" and the "how" for our clients, defining account level strategy and owning performance ROI. Lead and optimise high budget paid media campaigns across Meta, TikTok, Reddit, YouTube, Amazon Ads and CTV placements (75% M&E clients, 25% cross industry). Champion automation and iterative workflow improvements to push the boundaries of operational efficiency. Accountability: client ROI and SLA metrics ACCOUNT & PARTNER MANAGEMENT: Architect global paid account success, taking full ownership of your portfolio and forging powerful client partnerships. Translate complex paid landscapes into compelling narratives, driving trust through transparency and leading client reviews with deep strategic insights; proactively identifying risks and spotting expansion opportunities that align with client and Wordbank goals. Accountability: 4.5+ CSAT score DIGITAL ACCOUNT GROWTH: In close collaboration with the Customer Success team, act as a key driver for proposals and client prospecting. Design and execute full funnel strategies specifically for entertainment clients. Take an intrapreneurial approach to identifying upsell and cross sell opportunities that add genuine value to the client's ecosystem while expanding Wordbank's footprint. Accountability: in account growth and contribution to successful new business pitches Why This Role Matters You're not just running campaigns; you're the strategic force behind how iconic entertainment brands connect with audiences in a fast moving attention economy. Our Digital services are at an inflection point, and the person in the role shapes that trajectory - owning performance ROI, building the kind of client trust that drives account growth from the inside out, and directly impacting viewership and revenue for some of the most recognizable titles in streaming. This starts as a six month contract by design. We want the right fit, not just the right CV. If you lead with confidence, build trust quickly, and hold yourself to a standard that makes "good enough" genuinely uncomfortable, this is your opportunity to build something, not just run it. SALARY & BENEFITS UK: £55K £60K annual base salary + contract benefits. Initial 6 month contract, with strong potential to extend or transition into a permanent role, subject to performance and business requirements Paid flexible time off Hussle health & fitness monthly pass EXPERIENCE & SKILLS YOU HAVE Paid Social Media: Deep expertise in managing complex, high budget campaigns across Meta, TikTok, and Reddit. Own the full funnel strategy and drive measurable results across channels. Programmatic & Video: A strong baseline in the programmatic and video ecosystems, specifically Amazon DSP, CTV platforms, and YouTube Ads. Entertainment/Streaming Industry: Proven track record driving paid strategies for streaming or entertainment brands, with measurable ROI and demonstrable impact on viewership, engagement, and revenue. Understand the SVOD, AVOD, TVOD and FAST landscape deeply enough to challenge briefs, not just execute them. Reporting & Analytics: Excellent at analysing complex data sets, building reports, and crafting data narratives. Baseline knowledge of GTM, Looker Studio, Sheets/Excel, and GA4. Turn performance data into clear, actionable decisions that move the needle on campaign outcomes. AI Fluency: An early adopter who actively leverages emerging tools and builds AI workflows to automate reporting, creative versioning, and audience bidding. Identify efficiency gains and implement them before anyone asks. YOU ARE A RELATIONSHIP ARCHITECT: Forge genuine, lasting client partnerships. Lead with social confidence and warmth - clients respect your expertise and trust you as a strategic extension of their team. Keep them ahead of the curve navigating AVOD, SVOD, and FAST. An INTRAPRENEURIAL DRIVER: Natural ownership of results and a hunter's eye for growth. Think in medium term strategies, take calculated risks with self confidence, and move forward without micro management. A DECISIVE NAVIGATOR: Thrive in ambiguity. Take data backed risks to deliver exceptional CX and move the needle. Own outcomes fully, course correct proactively, and be a dependable anchor for Digital and Customer Success teams. An ELOQUENT COLLABORATOR: Flawless communication skills. Authoritative with stakeholders yet approachable with teammates, translating complex media jargon into clear, persuasive narratives. An ANALYTICAL PROBLEM SOLVER: Assimilate data naturally. Identify patterns, deconstruct complex challenges, and present tiered solutions that address immediate needs while anticipating second and third order impacts. Bonus Experience International Marketing: Experience scaling campaigns across global markets and navigating local cultural nuances. Search Engine Marketing: Experience managing Google Ads campaigns. Do NOT Apply If: You need consensus or sign off before making account decisions. Autonomy makes you uncomfortable rather than energised. You're transactional with the brands and partners you work with. You see account management as reporting and delivery rather than strategic partnership and relationship building. You wait for direction rather than proactively identifying risks, opportunities, and growth plays across your portfolio. You need a fully defined playbook to execute. Ambiguity stalls you rather than sharpening your focus. You struggle to present data clearly or make a compelling case for strategic decisions to senior stakeholders. You're not genuinely excited about AI and automation as a competitive advantage for your clients. You think consistently good is acceptable when exceptional is within reach. Equal Opportunity Employer Wordbank is an equal opportunity employer committed to building a diverse, inclusive team. We welcome all qualified candidates regardless of race, colour, age, religion, gender identity, sexual orientation, disability status, or any other protected characteristic.
Veterinary Surgeon Permanent, Full-time £35500 - £90000 Take your Veterinary career to new heights with Vets for Pets Embark on an exciting journey with a team that not only values your expertise but celebrates your passion for animal care! At Vets for Pets, we re always on the lookout for talented Veterinary Surgeons to join our fantastic teams on a nationwide basis. Do you have a passion for general practice, have exceptional customer service and communication skills, and a genuine desire to provide the best care for pets and their devoted owners? If you answered yes, we want to hear from you! About Us With over 440 small animal practices across the UK, our practices are as unique as the communities they serve. Each clinic is independently run by passionate practice owners and every pet we see benefits from personalised care supported by the latest technology, not to mention the gentle touch of our expert vet teams. This means you won't find two practices alike, and you'll immediately become part of a welcoming local network and team. What We Offer At Vets for Pets, it s more than just a job. We offer all the benefits you d expect from a major employer (pension, healthcare, CPD allowance, paid memberships, competitive salary up to £90,000doe) plus a few more, such as excellent career progression and funding for certificates, exclusive lifestyle and shopping discounts (up to 30% off at Pets at Home), and relocation packages from within or outside the UK, including visa sponsorship (we re an A rated sponsor). Work-Life Balance Tailored for You We understand the importance of balance. Whether you're looking for full-time or part-time work, we can create a bespoke work pattern that suits your needs. We can also cater to your strengths and interests so if you want a consult only role or are strong in surgery, we can find the right practice for you. Inclusivity Is Our Strength At Vets for Pets, we see people just as pets see them without judgment. We embrace diversity and work tirelessly to break down barriers, attract and develop diverse talent, and foster a culture where everyone can thrive. Regardless of your background or circumstances, you are welcome here. Your future with Vets for Pets awaits!
May 02, 2026
Full time
Veterinary Surgeon Permanent, Full-time £35500 - £90000 Take your Veterinary career to new heights with Vets for Pets Embark on an exciting journey with a team that not only values your expertise but celebrates your passion for animal care! At Vets for Pets, we re always on the lookout for talented Veterinary Surgeons to join our fantastic teams on a nationwide basis. Do you have a passion for general practice, have exceptional customer service and communication skills, and a genuine desire to provide the best care for pets and their devoted owners? If you answered yes, we want to hear from you! About Us With over 440 small animal practices across the UK, our practices are as unique as the communities they serve. Each clinic is independently run by passionate practice owners and every pet we see benefits from personalised care supported by the latest technology, not to mention the gentle touch of our expert vet teams. This means you won't find two practices alike, and you'll immediately become part of a welcoming local network and team. What We Offer At Vets for Pets, it s more than just a job. We offer all the benefits you d expect from a major employer (pension, healthcare, CPD allowance, paid memberships, competitive salary up to £90,000doe) plus a few more, such as excellent career progression and funding for certificates, exclusive lifestyle and shopping discounts (up to 30% off at Pets at Home), and relocation packages from within or outside the UK, including visa sponsorship (we re an A rated sponsor). Work-Life Balance Tailored for You We understand the importance of balance. Whether you're looking for full-time or part-time work, we can create a bespoke work pattern that suits your needs. We can also cater to your strengths and interests so if you want a consult only role or are strong in surgery, we can find the right practice for you. Inclusivity Is Our Strength At Vets for Pets, we see people just as pets see them without judgment. We embrace diversity and work tirelessly to break down barriers, attract and develop diverse talent, and foster a culture where everyone can thrive. Regardless of your background or circumstances, you are welcome here. Your future with Vets for Pets awaits!
Service Engineer - Metrology Equipment (Field & Site Based) Location: UK (Field-Based with some site work)Salary: Competitive + BenefitsType: Full-time, Permanent We are working with a well-established and growing engineering business specialising in advanced metrology solutions, supporting clients across manufacturing, aerospace, automotive, and precision engineering sectors. Due to continued growth, they are looking to appoint a Service Engineer to support the installation, maintenance, and servicing of high-precision measurement equipment. This is a varied role combining field-based work at customer sites with time spent supporting operations at the company's facility. The Role Installation, calibration, and servicing of metrology equipment at customer sites. Diagnosing faults and carrying out repairs, both on-site and in-house. Providing technical support and training to customers on equipment use and maintenance. Supporting internal teams with technical expertise and product knowledge. Ensuring all work is completed in line with quality and safety standards. Maintaining accurate service records and documentation. Requirements Experience in a service, maintenance, or calibration role within engineering or manufacturing. Exposure to metrology equipment (e.g. CMMs, laser scanners, portable arms) is highly desirable. Strong fault-finding and problem-solving skills. Willingness to travel regularly across the UK (and occasionally further afield). Full UK driving licence. Strong communication skills with a customer-focused approach. What's on Offer Opportunity to work with cutting-edge metrology technology. Varied role with a mix of field and site-based work. Ongoing training and development. Competitive salary, company vehicle, and benefits package. This is an excellent opportunity for an engineer looking to develop their career within a specialist and growing sector, working with advanced measurement technologies and a diverse client base. INDENG DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
May 02, 2026
Full time
Service Engineer - Metrology Equipment (Field & Site Based) Location: UK (Field-Based with some site work)Salary: Competitive + BenefitsType: Full-time, Permanent We are working with a well-established and growing engineering business specialising in advanced metrology solutions, supporting clients across manufacturing, aerospace, automotive, and precision engineering sectors. Due to continued growth, they are looking to appoint a Service Engineer to support the installation, maintenance, and servicing of high-precision measurement equipment. This is a varied role combining field-based work at customer sites with time spent supporting operations at the company's facility. The Role Installation, calibration, and servicing of metrology equipment at customer sites. Diagnosing faults and carrying out repairs, both on-site and in-house. Providing technical support and training to customers on equipment use and maintenance. Supporting internal teams with technical expertise and product knowledge. Ensuring all work is completed in line with quality and safety standards. Maintaining accurate service records and documentation. Requirements Experience in a service, maintenance, or calibration role within engineering or manufacturing. Exposure to metrology equipment (e.g. CMMs, laser scanners, portable arms) is highly desirable. Strong fault-finding and problem-solving skills. Willingness to travel regularly across the UK (and occasionally further afield). Full UK driving licence. Strong communication skills with a customer-focused approach. What's on Offer Opportunity to work with cutting-edge metrology technology. Varied role with a mix of field and site-based work. Ongoing training and development. Competitive salary, company vehicle, and benefits package. This is an excellent opportunity for an engineer looking to develop their career within a specialist and growing sector, working with advanced measurement technologies and a diverse client base. INDENG DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Ernest Gordon Recruitment Limited
South Croydon, Surrey
Trainee Water Treatment Engineer/Pipe Fitter (Field Based) Croydon £30,000 - £40,000 per annum + Full Training + Company Vehicle + Fuel Card + Pension + Bonus Are you a skilled Pipe Fitter looking to take the next step in your career? Do you want the opportunity to train and grow into a fully qualified Water Treatment Engineer while working in a hands-on, field-based role across the South of England? Do you want to join a supportive and forward-thinking team where you can learn on the job, develop technical expertise, and build a long-term career in a growing and respected company? On offer is the chance to join a trusted provider of water treatment solutions. The company is committed to developing its people, offering full training, a collaborative working culture, and a clear path to progression. You'll gain practical experience working on a wide range of water treatment systems, while being fully supported every step of the way. In this role, you will start by applying your pipe fitting skills to assist with installation, servicing, and maintenance of water treatment systems. Over time, you will receive structured training to become a qualified Water Treatment Engineer, working on water softeners, reverse osmosis systems, ultraviolet disinfection units, and filtration equipment. This role is ideal for a motivated Pipe Fitter with some field experience who is eager to learn and develop into a water treatment specialist. Full UK driving licence and the right to work in the UK are essential. No previous water treatment experience is required - full training will be provided. The Role Supporting installation, servicing, and maintenance of water treatment systems Learning to operate and maintain systems including water softeners, reverse osmosis, and filtration units Completing accurate service records and site visit reports Representing the company professionally with customers The Person Experienced Pipe Fitter or skilled in related mechanical / plumbing work Motivated to learn and develop into a Water Treatment Engineer Confident working independently and on customer sites Strong problem-solving and practical skills Physically fit and flexible for field-based work Full UK driving licence and right to work in the UK Reference : BBBH24354H Key Words: Pipe Fitter, Pipe, Fitter, Water Treatment, Treatment, Water, Croydon, Bromley, Sutton, Engineer, Plumber, Field-Based, Installation, Service, Repair If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
May 02, 2026
Full time
Trainee Water Treatment Engineer/Pipe Fitter (Field Based) Croydon £30,000 - £40,000 per annum + Full Training + Company Vehicle + Fuel Card + Pension + Bonus Are you a skilled Pipe Fitter looking to take the next step in your career? Do you want the opportunity to train and grow into a fully qualified Water Treatment Engineer while working in a hands-on, field-based role across the South of England? Do you want to join a supportive and forward-thinking team where you can learn on the job, develop technical expertise, and build a long-term career in a growing and respected company? On offer is the chance to join a trusted provider of water treatment solutions. The company is committed to developing its people, offering full training, a collaborative working culture, and a clear path to progression. You'll gain practical experience working on a wide range of water treatment systems, while being fully supported every step of the way. In this role, you will start by applying your pipe fitting skills to assist with installation, servicing, and maintenance of water treatment systems. Over time, you will receive structured training to become a qualified Water Treatment Engineer, working on water softeners, reverse osmosis systems, ultraviolet disinfection units, and filtration equipment. This role is ideal for a motivated Pipe Fitter with some field experience who is eager to learn and develop into a water treatment specialist. Full UK driving licence and the right to work in the UK are essential. No previous water treatment experience is required - full training will be provided. The Role Supporting installation, servicing, and maintenance of water treatment systems Learning to operate and maintain systems including water softeners, reverse osmosis, and filtration units Completing accurate service records and site visit reports Representing the company professionally with customers The Person Experienced Pipe Fitter or skilled in related mechanical / plumbing work Motivated to learn and develop into a Water Treatment Engineer Confident working independently and on customer sites Strong problem-solving and practical skills Physically fit and flexible for field-based work Full UK driving licence and right to work in the UK Reference : BBBH24354H Key Words: Pipe Fitter, Pipe, Fitter, Water Treatment, Treatment, Water, Croydon, Bromley, Sutton, Engineer, Plumber, Field-Based, Installation, Service, Repair If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
LendInvest is the UK's leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone. A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people. About your work As a Bridging & Development Finance Senior Underwriter at LendInvest, you'll play a key role in the assessment and approval of unregulated bridging loans and development finance applications. Your expertise in credit risk assessment, valuations, and legal due diligence will help shape responsible lending decisions while balancing commercial success and customer outcomes. This is more than just underwriting-it's about owning the process, making strategic lending decisions, and ensuring we continue to lead the way in specialist property finance. You'll be a critical part of a collaborative, fast paced team, working closely with the development finance relationship managers and bridging sales teams. Key responsibilities Take ownership of the bridging and development finance underwriting process, delivering high quality and timely lending decisions. Conduct detailed credit assessments on refurbishment and development projects, providing tailored solutions for complex cases. Conduct thorough due diligence on borrowers, assets, and exit strategies. Prepare cases for Credit Committee approval with clear analysis. Develop your own underwriting skills and knowledge. Act as the initial point of contact for the reviewing and resolving of Financial Crime referrals with clear and consistently documented rationales. Ensure all decisions are easy to interpret, and align with the AML & Compliance guidelines. Ensure a high standard of service / communication when liaising with borrowers or brokers by telephone, email and letter. Manage personal pipeline to ensure cases progress in line with service standards. Review requests for facility extensions and amendments. Collaborate closely with brokers and internal teams to ensure smooth communication and exceptional client outcomes. Identify opportunities to improve underwriting processes and operational efficiency. Provide guidance and mentorship to junior colleagues as the business grows. About you Essential: proven experience as a mortgage or property finance underwriter, with exposure to bridging and development finance, including refurbishment projects. Resilient, confident and committed with the ability to engage and form strong relationships with key stakeholders. Strong analytical skills, with the ability to assess complex cases and make confident lending decisions. Excellent communication and interpersonal skills to work effectively with brokers and internal teams. Strong attention to detail with excellent numeracy and ability to identify risks at an early stage. Able to demonstrate an excellent understanding of: Credit Referencing Agency reports (personal and commercial) KYC/AML/financial crime regulation Application/Indebtedness scoring CIFAS/SIRA Land Registry Reports RICS Valuations / AVMs Monitoring Surveyor reports Detailed planning permissions Commercial, property and contract law Capable and experienced in dealing with a high volume workflow and prioritising accordingly. Solid experience working at a specialist lender. Benefits & perks Competitive salary + company bonus scheme Hybrid working policy ️ 25 days holiday (increasing with the length of service) Private healthcare Enhanced parental leave Matched pension contributions up to 4% Critical illness cover Employee Assistance Programme & Mental Health support Life assurance Regular performance reviews to promote a culture of growth and development Leadership training for managers Give as you earn scheme for charitable donations Support for attending conferences and professional learning & development Discounts via Perkbox Cycle to work scheme Season ticket loan Electric car loan scheme Monthly socials & annual offsite Diversity, Inclusion & Belonging at LendInvest At LI we believe in bringing your whole selves to work, and we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills. We are happy to discuss and implement reasonable adjustments to support candidates throughout the recruitment process.
May 02, 2026
Full time
LendInvest is the UK's leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone. A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people. About your work As a Bridging & Development Finance Senior Underwriter at LendInvest, you'll play a key role in the assessment and approval of unregulated bridging loans and development finance applications. Your expertise in credit risk assessment, valuations, and legal due diligence will help shape responsible lending decisions while balancing commercial success and customer outcomes. This is more than just underwriting-it's about owning the process, making strategic lending decisions, and ensuring we continue to lead the way in specialist property finance. You'll be a critical part of a collaborative, fast paced team, working closely with the development finance relationship managers and bridging sales teams. Key responsibilities Take ownership of the bridging and development finance underwriting process, delivering high quality and timely lending decisions. Conduct detailed credit assessments on refurbishment and development projects, providing tailored solutions for complex cases. Conduct thorough due diligence on borrowers, assets, and exit strategies. Prepare cases for Credit Committee approval with clear analysis. Develop your own underwriting skills and knowledge. Act as the initial point of contact for the reviewing and resolving of Financial Crime referrals with clear and consistently documented rationales. Ensure all decisions are easy to interpret, and align with the AML & Compliance guidelines. Ensure a high standard of service / communication when liaising with borrowers or brokers by telephone, email and letter. Manage personal pipeline to ensure cases progress in line with service standards. Review requests for facility extensions and amendments. Collaborate closely with brokers and internal teams to ensure smooth communication and exceptional client outcomes. Identify opportunities to improve underwriting processes and operational efficiency. Provide guidance and mentorship to junior colleagues as the business grows. About you Essential: proven experience as a mortgage or property finance underwriter, with exposure to bridging and development finance, including refurbishment projects. Resilient, confident and committed with the ability to engage and form strong relationships with key stakeholders. Strong analytical skills, with the ability to assess complex cases and make confident lending decisions. Excellent communication and interpersonal skills to work effectively with brokers and internal teams. Strong attention to detail with excellent numeracy and ability to identify risks at an early stage. Able to demonstrate an excellent understanding of: Credit Referencing Agency reports (personal and commercial) KYC/AML/financial crime regulation Application/Indebtedness scoring CIFAS/SIRA Land Registry Reports RICS Valuations / AVMs Monitoring Surveyor reports Detailed planning permissions Commercial, property and contract law Capable and experienced in dealing with a high volume workflow and prioritising accordingly. Solid experience working at a specialist lender. Benefits & perks Competitive salary + company bonus scheme Hybrid working policy ️ 25 days holiday (increasing with the length of service) Private healthcare Enhanced parental leave Matched pension contributions up to 4% Critical illness cover Employee Assistance Programme & Mental Health support Life assurance Regular performance reviews to promote a culture of growth and development Leadership training for managers Give as you earn scheme for charitable donations Support for attending conferences and professional learning & development Discounts via Perkbox Cycle to work scheme Season ticket loan Electric car loan scheme Monthly socials & annual offsite Diversity, Inclusion & Belonging at LendInvest At LI we believe in bringing your whole selves to work, and we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills. We are happy to discuss and implement reasonable adjustments to support candidates throughout the recruitment process.
Are you experienced within the rubber compounding sector, and the have technical expertise to manage the company s products and process activities? This is an excellent opportunity to join an established and highly successful group of companies. What s on offer. An innovative manufacturer, with significant growth Solid company that offers employment security Great company culture Excellent salary package negotiable for the skills required. early finish on Fridays! The Job Manage the laboratory product and processes to meet business and customer requirements. Collaborate with customers to develop products to reflect their requirements. Meet with clients to assist with development, technical or compliance investigation. Produce recipes and mix cycles along with test specifications. Support sales team as required, to produce costings for quotations. Ensure all customers and company standards and specifications remain compliant. Ensure all lab equipment are serviced and calibrated. Manage the development lab and associated technical personnel. Assess the feasibility and economic viability of new product manufacture. Provide information for technical data sheets, specifications, and other technical literature. About you Excellent proven knowledge of the compounding processes industry Comfortable to manage and support a small team of personnel. The desire to maintain high standards of manufacturing processes and products. You require a very hands-on environment where your technical expertise can thrive. Solid work history within a technical manufacturing environment High level of expertise of the processes and manufacturing rubber products If you are looking for a new role collaborating with a wonderful team of people, please apply with your CV to Janette Bolton, or feel free to contact me direct to discuss the role further.
May 02, 2026
Full time
Are you experienced within the rubber compounding sector, and the have technical expertise to manage the company s products and process activities? This is an excellent opportunity to join an established and highly successful group of companies. What s on offer. An innovative manufacturer, with significant growth Solid company that offers employment security Great company culture Excellent salary package negotiable for the skills required. early finish on Fridays! The Job Manage the laboratory product and processes to meet business and customer requirements. Collaborate with customers to develop products to reflect their requirements. Meet with clients to assist with development, technical or compliance investigation. Produce recipes and mix cycles along with test specifications. Support sales team as required, to produce costings for quotations. Ensure all customers and company standards and specifications remain compliant. Ensure all lab equipment are serviced and calibrated. Manage the development lab and associated technical personnel. Assess the feasibility and economic viability of new product manufacture. Provide information for technical data sheets, specifications, and other technical literature. About you Excellent proven knowledge of the compounding processes industry Comfortable to manage and support a small team of personnel. The desire to maintain high standards of manufacturing processes and products. You require a very hands-on environment where your technical expertise can thrive. Solid work history within a technical manufacturing environment High level of expertise of the processes and manufacturing rubber products If you are looking for a new role collaborating with a wonderful team of people, please apply with your CV to Janette Bolton, or feel free to contact me direct to discuss the role further.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Join ASD Ltd and build your Sales career At ASD Ltd, we are one of the UK's leading metal stockholders and processing suppliers. We support a wide range of industries with high-quality steel and metal products, backed by strong technical expertise and in-house processing capability. We are also driving forward a more sustainable future, working closely with our customers, colleagues and communities to make a positive impact. If you enjoy building relationships, spotting opportunities and turning conversations into results, this could be a great next step in your career. The role We are looking for a motivated and commercially minded Account Manager (Internal Sales) to join our busy sales team in Exeter (EX5 1BA). This is a fast-paced, customer-focused role where you will manage accounts, develop new business and help drive sales growth. You will play a key part in delivering excellent service while ensuring customers receive the right solutions at the right time. This is an office-based role working 37 hours per week, Monday to Friday, office hours to be arranged. What you will be doing Every day will be varied, but your key responsibilities will include: Turning incoming enquiries into sales opportunities Building relationships with new and existing customers Proactively contacting customers to grow sales and identify opportunities Preparing accurate and timely quotations Managing and developing a portfolio of customer accounts Increasing customer spend, frequency and loyalty Keeping CRM systems accurate and up to date Working closely with colleagues to meet sales and margin targets Handling customer queries and resolving issues quickly and professionally Supporting credit control to ensure smooth payment processes Staying aware of market trends and sharing insights with customers What we are looking for We are open to experience, but you will need the right attitude and mindset to succeed in a sales environment. Ideally, you will have: Experience in sales or account management (industrial, manufacturing or metals sectors preferred) Alternatively, operational experience within the steel industry with a desire to move into sales A strong commercial mindset and motivation to achieve targets Confidence working with numbers and data Excellent communication and relationship-building skills Strong organisation and attention to detail Confidence using IT systems, specifically CRM systems and Microsoft Office A consistent and stable work history A full UK driving licence is useful, but not essential. What you will get in return We believe in rewarding our people properly. Alongside a competitive salary, you will receive: Life assurance Contributory pension (5% employee contribution matched by the company) Retail and restaurant discount schemes Gym and health club discounts Holiday trading scheme Cycle to work scheme Medicash healthcare plan Employee assistance programme Financial wellbeing support A note on safety Due to the nature of our industry, we operate a safety-first culture. This includes drug and alcohol testing before employment and throughout your time with us; we have a zero-tolerance approach. How to apply Take the next step by submitting your application online and attaching your most up-to-date CV. The application process will guide you through to our internal system. It is designed to be quick, straightforward, and easy to complete, taking just a few minutes of your time.
May 02, 2026
Full time
Join ASD Ltd and build your Sales career At ASD Ltd, we are one of the UK's leading metal stockholders and processing suppliers. We support a wide range of industries with high-quality steel and metal products, backed by strong technical expertise and in-house processing capability. We are also driving forward a more sustainable future, working closely with our customers, colleagues and communities to make a positive impact. If you enjoy building relationships, spotting opportunities and turning conversations into results, this could be a great next step in your career. The role We are looking for a motivated and commercially minded Account Manager (Internal Sales) to join our busy sales team in Exeter (EX5 1BA). This is a fast-paced, customer-focused role where you will manage accounts, develop new business and help drive sales growth. You will play a key part in delivering excellent service while ensuring customers receive the right solutions at the right time. This is an office-based role working 37 hours per week, Monday to Friday, office hours to be arranged. What you will be doing Every day will be varied, but your key responsibilities will include: Turning incoming enquiries into sales opportunities Building relationships with new and existing customers Proactively contacting customers to grow sales and identify opportunities Preparing accurate and timely quotations Managing and developing a portfolio of customer accounts Increasing customer spend, frequency and loyalty Keeping CRM systems accurate and up to date Working closely with colleagues to meet sales and margin targets Handling customer queries and resolving issues quickly and professionally Supporting credit control to ensure smooth payment processes Staying aware of market trends and sharing insights with customers What we are looking for We are open to experience, but you will need the right attitude and mindset to succeed in a sales environment. Ideally, you will have: Experience in sales or account management (industrial, manufacturing or metals sectors preferred) Alternatively, operational experience within the steel industry with a desire to move into sales A strong commercial mindset and motivation to achieve targets Confidence working with numbers and data Excellent communication and relationship-building skills Strong organisation and attention to detail Confidence using IT systems, specifically CRM systems and Microsoft Office A consistent and stable work history A full UK driving licence is useful, but not essential. What you will get in return We believe in rewarding our people properly. Alongside a competitive salary, you will receive: Life assurance Contributory pension (5% employee contribution matched by the company) Retail and restaurant discount schemes Gym and health club discounts Holiday trading scheme Cycle to work scheme Medicash healthcare plan Employee assistance programme Financial wellbeing support A note on safety Due to the nature of our industry, we operate a safety-first culture. This includes drug and alcohol testing before employment and throughout your time with us; we have a zero-tolerance approach. How to apply Take the next step by submitting your application online and attaching your most up-to-date CV. The application process will guide you through to our internal system. It is designed to be quick, straightforward, and easy to complete, taking just a few minutes of your time.
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Sales Administrator - Milton Keynes Think Specialist Recruitment are delighted to be working with a large well respected international company who are a market leader in their field. We are looking to recruit an organised and experienced Sales Administrator to join our clients busy and fast paced orders department. To be considered for this role the candidate will need to have strong experience using SAP in a previous role. This position is a critical role within our client's team where you will play a vital role in supporting our clients' customers to ensure their orders are processed in a timely manner and that the customer experience is seamless throughout. You will be working in close collaboration with the sales team and service department throughout. You will be responsible for dealing with key account handling duties, demonstrating an ability to manage high-value relationships with professionalism and accuracy. The successful candidate will possess an advanced SAP skillset , with experience in stock control through SAP and coordination with third-party warehouses to ensure smooth logistics and product availability. This is a fully office-based role to start with, however with training and probation being completed you will then have the opportunity to work this role on a hybrid basis. The core hours for this role are Monday to Friday 8:30am - 5pm . Our clients are offering a starting salary upto 35k, along with an attractive package of company perks including an annual bonus, substantial company pension, and private health insurance. Duties: Prepare quotations and process orders through SAP accurately and in a timely manner Coordinate deliveries with distributors. Maintain customer data in SAP according to guidelines. Ensure all order updates are imputed on database. Record all delivery data following every order. Manage order book and deliveries to reflect customer requirements. Keep track of all UK deliveries. Liaise with warehouse to ensure all delivery instructions are communicated Book site surveys and ensure all installations are arranged where required. Handle all inbound customer service calls within a timely manner. Oversee all returns shipments. Candidate Requirements: Proven experience in managing high-volume, business-critical Key Accounts within demanding environments. Strong experience in Sales administration and Customer service is a must. Advanced working knowledge of SAP is a must, with experience using this for order entry, availability checks, delivery tracking, and invoicing. Proactive, enthusiastic, and open-minded individual who can demonstrate a positive mindset when problem solving. Understanding of stock control principles, backorders, and product lead times. Exposure to order lifecycle management, starting at quotation through to delivery and after-sales support. Able to work independently and self-motivated to following through on those responsibilities. Strong team player, who is helpful, empathetic, and can show a balanced approach. Resilient under pressure and able to handle confrontation with a polite and well-mannered tone. Results-driven individual who is able to manage multiple tasks at any given time. Skilled in identifying solutions and solving problems to ensure a happy Customer experience. Detail-oriented, especially with order processing, pricing, and agreements. Proactive and confident communicator. Strong written communication skills; able to convey information in a concise, structured, and professional manner. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
May 02, 2026
Full time
Sales Administrator - Milton Keynes Think Specialist Recruitment are delighted to be working with a large well respected international company who are a market leader in their field. We are looking to recruit an organised and experienced Sales Administrator to join our clients busy and fast paced orders department. To be considered for this role the candidate will need to have strong experience using SAP in a previous role. This position is a critical role within our client's team where you will play a vital role in supporting our clients' customers to ensure their orders are processed in a timely manner and that the customer experience is seamless throughout. You will be working in close collaboration with the sales team and service department throughout. You will be responsible for dealing with key account handling duties, demonstrating an ability to manage high-value relationships with professionalism and accuracy. The successful candidate will possess an advanced SAP skillset , with experience in stock control through SAP and coordination with third-party warehouses to ensure smooth logistics and product availability. This is a fully office-based role to start with, however with training and probation being completed you will then have the opportunity to work this role on a hybrid basis. The core hours for this role are Monday to Friday 8:30am - 5pm . Our clients are offering a starting salary upto 35k, along with an attractive package of company perks including an annual bonus, substantial company pension, and private health insurance. Duties: Prepare quotations and process orders through SAP accurately and in a timely manner Coordinate deliveries with distributors. Maintain customer data in SAP according to guidelines. Ensure all order updates are imputed on database. Record all delivery data following every order. Manage order book and deliveries to reflect customer requirements. Keep track of all UK deliveries. Liaise with warehouse to ensure all delivery instructions are communicated Book site surveys and ensure all installations are arranged where required. Handle all inbound customer service calls within a timely manner. Oversee all returns shipments. Candidate Requirements: Proven experience in managing high-volume, business-critical Key Accounts within demanding environments. Strong experience in Sales administration and Customer service is a must. Advanced working knowledge of SAP is a must, with experience using this for order entry, availability checks, delivery tracking, and invoicing. Proactive, enthusiastic, and open-minded individual who can demonstrate a positive mindset when problem solving. Understanding of stock control principles, backorders, and product lead times. Exposure to order lifecycle management, starting at quotation through to delivery and after-sales support. Able to work independently and self-motivated to following through on those responsibilities. Strong team player, who is helpful, empathetic, and can show a balanced approach. Resilient under pressure and able to handle confrontation with a polite and well-mannered tone. Results-driven individual who is able to manage multiple tasks at any given time. Skilled in identifying solutions and solving problems to ensure a happy Customer experience. Detail-oriented, especially with order processing, pricing, and agreements. Proactive and confident communicator. Strong written communication skills; able to convey information in a concise, structured, and professional manner. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)
May 02, 2026
Contractor
We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)
Job Advertisement: Operations Administrator Advertised by OA West End Are you ready to be a vital part of a dynamic and rapidly growing organization in the construction industry? Our client, a leading kitchen and bathroom installation company, is seeking an enthusiastic Operations Administrator to join their team! If you thrive in a fast-paced environment and are passionate about delivering excellent service, we want to hear from you! Position: Operations Administrator Contract Type: Permanent Location: Hybrid remote in London Salary: £30,000 - £35,000 per annum Working Pattern: Full Time (Monday to Friday, 8 am - 5:30 pm; one Saturday each month with overtime or day off in lieu; one late shift each week on rotation) Who We Are: Our client is renowned for their craftsmanship and exceptional customer satisfaction. With a strong vision for the future, they offer career development opportunities for motivated individuals ready to make a significant impact. As they continue to grow, you will have the chance to shape your role and contribute to the company's success! What You'll Do: As the Operations Administrator, you will play a crucial role in supporting daily administrative operations. Your responsibilities will include: Handling phone calls, messages, and emails with professionalism Supporting the Project Manager with day-to-day tasks Planning and coordinating schedules for projects Assisting on-site project teams to ensure smooth operations Processing invoices and maintaining accurate financial records Facilitating effective communication between team members, suppliers, and clients Implementing and maintaining company-wide systems and processes What We're Looking For: To succeed in this role, you should have: 2-3 years of experience as an office administrator (construction industry experience is a plus!) Proven ability to manage multiple tasks simultaneously with excellent time management skills Confidence in client-facing communication A proactive problem-solving attitude with high attention to detail Reliability and discretion when handling confidential information Strong interpersonal and customer service skills Why Join Us? Our client values their employees and offers a range of fantastic perks, including: Company Pension: Secure your future with our client's pension plan Sick Pay: Your well-being is important to us Performance Bonus: Rewarding your hard work and dedication Career Progression: Opportunities to grow and develop within the company Hybrid Working: Enjoy the flexibility of working from home and in the office If you are a self-starter with a problem-solving attitude and a smile on your face, we encourage you to apply! Join us and be part of a team that values craftsmanship, professionalism, and customer satisfaction. How to Apply: Ready to take the next step in your career? Submit your CV and a cover letter detailing your experience and why you would be a great fit for this role. We can't wait to meet you! Join our client and make a difference in the construction industry! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 02, 2026
Full time
Job Advertisement: Operations Administrator Advertised by OA West End Are you ready to be a vital part of a dynamic and rapidly growing organization in the construction industry? Our client, a leading kitchen and bathroom installation company, is seeking an enthusiastic Operations Administrator to join their team! If you thrive in a fast-paced environment and are passionate about delivering excellent service, we want to hear from you! Position: Operations Administrator Contract Type: Permanent Location: Hybrid remote in London Salary: £30,000 - £35,000 per annum Working Pattern: Full Time (Monday to Friday, 8 am - 5:30 pm; one Saturday each month with overtime or day off in lieu; one late shift each week on rotation) Who We Are: Our client is renowned for their craftsmanship and exceptional customer satisfaction. With a strong vision for the future, they offer career development opportunities for motivated individuals ready to make a significant impact. As they continue to grow, you will have the chance to shape your role and contribute to the company's success! What You'll Do: As the Operations Administrator, you will play a crucial role in supporting daily administrative operations. Your responsibilities will include: Handling phone calls, messages, and emails with professionalism Supporting the Project Manager with day-to-day tasks Planning and coordinating schedules for projects Assisting on-site project teams to ensure smooth operations Processing invoices and maintaining accurate financial records Facilitating effective communication between team members, suppliers, and clients Implementing and maintaining company-wide systems and processes What We're Looking For: To succeed in this role, you should have: 2-3 years of experience as an office administrator (construction industry experience is a plus!) Proven ability to manage multiple tasks simultaneously with excellent time management skills Confidence in client-facing communication A proactive problem-solving attitude with high attention to detail Reliability and discretion when handling confidential information Strong interpersonal and customer service skills Why Join Us? Our client values their employees and offers a range of fantastic perks, including: Company Pension: Secure your future with our client's pension plan Sick Pay: Your well-being is important to us Performance Bonus: Rewarding your hard work and dedication Career Progression: Opportunities to grow and develop within the company Hybrid Working: Enjoy the flexibility of working from home and in the office If you are a self-starter with a problem-solving attitude and a smile on your face, we encourage you to apply! Join us and be part of a team that values craftsmanship, professionalism, and customer satisfaction. How to Apply: Ready to take the next step in your career? Submit your CV and a cover letter detailing your experience and why you would be a great fit for this role. We can't wait to meet you! Join our client and make a difference in the construction industry! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
May 02, 2026
Full time
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
