Commercial Account Handler - York - Hybrid - Up to 35,000 Join a well-established and ambitious independent broker in York that's been building its reputation for over 20 years - and is now growing its team to match its ambitions. This is a role for an experienced commercial handler who wants to work somewhere that genuinely supports its people. You'll deliver quality broking across a varied client base, with access to real training and development opportunities and a team that takes pride in doing things properly. Salary: Up to 35,000 Location: York Working pattern: Hybrid What you'll be doing Delivering quality broking services with a focus on client outcomes and customer service Negotiating with insurers to secure the best possible terms for clients Building strong working relationships with clients, insurers and service providers Taking a proactive approach to understanding client needs and solving problems Ensuring compliance with broking standards across both new and existing business Supporting team leaders and contributing to the wider team where needed What they're looking for A couple of years' experience in commercial insurance broking Solid knowledge across commercial lines Strong negotiation and communication skills Proficient in MS Office - broking software experience a bonus CII qualifications advantageous but not essential Someone reliable, proactive and easy to work with Why this role? Over 20 years of experience and a strong local reputation in York A supportive, nurturing environment with comprehensive training and development A growing team with real momentum behind it Hybrid working with a healthy balance between office and home A brokerage that's ambitious about its future - and the people in it Ready to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
May 04, 2026
Full time
Commercial Account Handler - York - Hybrid - Up to 35,000 Join a well-established and ambitious independent broker in York that's been building its reputation for over 20 years - and is now growing its team to match its ambitions. This is a role for an experienced commercial handler who wants to work somewhere that genuinely supports its people. You'll deliver quality broking across a varied client base, with access to real training and development opportunities and a team that takes pride in doing things properly. Salary: Up to 35,000 Location: York Working pattern: Hybrid What you'll be doing Delivering quality broking services with a focus on client outcomes and customer service Negotiating with insurers to secure the best possible terms for clients Building strong working relationships with clients, insurers and service providers Taking a proactive approach to understanding client needs and solving problems Ensuring compliance with broking standards across both new and existing business Supporting team leaders and contributing to the wider team where needed What they're looking for A couple of years' experience in commercial insurance broking Solid knowledge across commercial lines Strong negotiation and communication skills Proficient in MS Office - broking software experience a bonus CII qualifications advantageous but not essential Someone reliable, proactive and easy to work with Why this role? Over 20 years of experience and a strong local reputation in York A supportive, nurturing environment with comprehensive training and development A growing team with real momentum behind it Hybrid working with a healthy balance between office and home A brokerage that's ambitious about its future - and the people in it Ready to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
A very successful Commercial Insurance Broker with a strong focus on Marine risks is continuing to grow its business and has a new opportunity for an experienced Marine Insurance professional. As well as being a great opportunity for you to develop your Marine experience, it's also a Company that encourages and supports long term career development and works with people to enable them to progress click apply for full job details
May 04, 2026
Full time
A very successful Commercial Insurance Broker with a strong focus on Marine risks is continuing to grow its business and has a new opportunity for an experienced Marine Insurance professional. As well as being a great opportunity for you to develop your Marine experience, it's also a Company that encourages and supports long term career development and works with people to enable them to progress click apply for full job details
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
May 04, 2026
Full time
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
May 04, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Insurance Account Handler Salary: £30,000 - £33,000 Role Overview We are looking for a proactive and detail-oriented Insurance Account Handler to join our clients team. In this role, you will support the management of commercial insurance clients by providing knowledgeable advice, handling renewals and adjustments, and ensuring an excellent customer experience throughout the policy lifecycle. This is an excellent opportunity for someone with insurance experience who is looking to develop their career within a professional and supportive environment. Key Responsibilities Provide advice to commercial clients and issue renewal documentation 2 3 weeks prior to renewal, carrying out re-broking exercises where appropriate (typically for clients with premiums up to £2,500). Identify and secure new business opportunities for small commercial clients (up to £10,000 premium). Prepare and submit accurate risk presentations to insurers. Manage mid-term adjustments, ensuring accuracy before sending documentation to clients. Check and validate the accuracy of policy documentation. Handle and oversee insurance claims, ensuring a high level of customer satisfaction. Follow all company systems, procedures, and compliance requirements. Assist with general office duties, including providing support for personal lines where required. Knowledge & Experience Understanding of FCA rules and regulatory guidelines relating to commercial and private insurance customers. Cert CII qualified (or working towards) in Commercial General Insurance and related legal principles. A willingness to continue developing professional insurance knowledge. Ability to meet performance and competency standards as required. Skills & Competencies Strong organisation and time management skills with the ability to prioritise workloads and meet deadlines. Ability to build and maintain strong client relationships. Confident and professional telephone manner. Excellent communication and interpersonal skills. Ability to use experience and judgement to determine when to seek advice or escalate issues. IT Skills Experience using insurance broker systems, including document creation, renewals, demands & needs statements, and account entries. Familiarity with insurer extranets and online quotation systems.
May 03, 2026
Full time
Insurance Account Handler Salary: £30,000 - £33,000 Role Overview We are looking for a proactive and detail-oriented Insurance Account Handler to join our clients team. In this role, you will support the management of commercial insurance clients by providing knowledgeable advice, handling renewals and adjustments, and ensuring an excellent customer experience throughout the policy lifecycle. This is an excellent opportunity for someone with insurance experience who is looking to develop their career within a professional and supportive environment. Key Responsibilities Provide advice to commercial clients and issue renewal documentation 2 3 weeks prior to renewal, carrying out re-broking exercises where appropriate (typically for clients with premiums up to £2,500). Identify and secure new business opportunities for small commercial clients (up to £10,000 premium). Prepare and submit accurate risk presentations to insurers. Manage mid-term adjustments, ensuring accuracy before sending documentation to clients. Check and validate the accuracy of policy documentation. Handle and oversee insurance claims, ensuring a high level of customer satisfaction. Follow all company systems, procedures, and compliance requirements. Assist with general office duties, including providing support for personal lines where required. Knowledge & Experience Understanding of FCA rules and regulatory guidelines relating to commercial and private insurance customers. Cert CII qualified (or working towards) in Commercial General Insurance and related legal principles. A willingness to continue developing professional insurance knowledge. Ability to meet performance and competency standards as required. Skills & Competencies Strong organisation and time management skills with the ability to prioritise workloads and meet deadlines. Ability to build and maintain strong client relationships. Confident and professional telephone manner. Excellent communication and interpersonal skills. Ability to use experience and judgement to determine when to seek advice or escalate issues. IT Skills Experience using insurance broker systems, including document creation, renewals, demands & needs statements, and account entries. Familiarity with insurer extranets and online quotation systems.
Hybrid home/North East Essex 3 days based role- Clark James Insurance Recruitment are working with a prestigious Insurance broker currently looking to appoint an experienced commercially trained Account Handler to join their busy team. You'll be dealing with mid size to large corporate risks that can be complex in nature so they need good experience! The Role Service a portfolio of business through broking and renewals, adjustments, queries and any other issues that may arise on the accounts. In addition to this, you will be actively involved in the broking of new business to market - liaising with insurers and negotiating the best possible terms. You will be responsible for dealing with a wide range of classes of commercial business including Property, Liability, Combined, Fleet, Goods In Transit, Cyber amongst others. You should be a proven Insurance Account Handler/Broker or Underwriter used to dealing with complex risks and be looking to join a business which is expanding in its field. Insurance qualifications are preferred but not essential for the right candidate who will be committed, resilient and used to multi asking. A competitive salary and bonuses are on offer, a kitchen sink benefits package plus a great working environment, work from home days and excellent training, apply today for a confidential conversation.
May 02, 2026
Full time
Hybrid home/North East Essex 3 days based role- Clark James Insurance Recruitment are working with a prestigious Insurance broker currently looking to appoint an experienced commercially trained Account Handler to join their busy team. You'll be dealing with mid size to large corporate risks that can be complex in nature so they need good experience! The Role Service a portfolio of business through broking and renewals, adjustments, queries and any other issues that may arise on the accounts. In addition to this, you will be actively involved in the broking of new business to market - liaising with insurers and negotiating the best possible terms. You will be responsible for dealing with a wide range of classes of commercial business including Property, Liability, Combined, Fleet, Goods In Transit, Cyber amongst others. You should be a proven Insurance Account Handler/Broker or Underwriter used to dealing with complex risks and be looking to join a business which is expanding in its field. Insurance qualifications are preferred but not essential for the right candidate who will be committed, resilient and used to multi asking. A competitive salary and bonuses are on offer, a kitchen sink benefits package plus a great working environment, work from home days and excellent training, apply today for a confidential conversation.
INSURANCE ACCOUNT HANDLER WINCHESTER SALARY UP TO £40,000 + STUDY SUPPORT OPPORTUNITY: My client is a Chartered Insurance Broker working with the commercial sector and is now looking to expand their team after recent unprecedented growth and have a position for a Insurance Account Handler to join them click apply for full job details
May 02, 2026
Full time
INSURANCE ACCOUNT HANDLER WINCHESTER SALARY UP TO £40,000 + STUDY SUPPORT OPPORTUNITY: My client is a Chartered Insurance Broker working with the commercial sector and is now looking to expand their team after recent unprecedented growth and have a position for a Insurance Account Handler to join them click apply for full job details
A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them click apply for full job details
May 02, 2026
Full time
A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them click apply for full job details
Senior Account Handler - Step Into a Role With Real Influence Location: Corby Salary: £40,000 + Hybrid Working (3 days office / 2 from home) Ready for more responsibility without losing the feel of a proper team? If you're an experienced Commercial Account Handler who's confident managing renewals, MTAs and new business-but you're starting to feel like you've outgrown your current setup-this could click apply for full job details
May 02, 2026
Full time
Senior Account Handler - Step Into a Role With Real Influence Location: Corby Salary: £40,000 + Hybrid Working (3 days office / 2 from home) Ready for more responsibility without losing the feel of a proper team? If you're an experienced Commercial Account Handler who's confident managing renewals, MTAs and new business-but you're starting to feel like you've outgrown your current setup-this could click apply for full job details
Having recently relocated to new offices near Milton Keynes to support our continued growth, we are an established independent insurance broker expanding both organically and through acquisition. We are now seeking a Commercial Lines Account Handler to maintain and enhance the management of client relationships. This is not a pressurised sales environment, we are fully regulated and our client base is built on referrals. BASIC SALARY: Up to £40,000 BENEFITS: 25 days holiday Pension contribution Financial assistance with insurance qualifications Free parking LOCATION: This is an office based role, based on the outskirts of Milton Keynes (Old Stratford) COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Luton, Northampton, Towcester, Bicester, Leighton Buzzard, Bletchley, Flitwick, Buckingham, Brackley, Old Stratford, Ampthill, Hitchin JOB DESCRIPTION: Commercial Lines Account Handler - Insurance Our business is centred around long-term relationships, repeat clients, and word-of-mouth referrals. In this role, you ll take ownership of a loyal portfolio, focusing on nurturing client relationships, delivering exceptional service, and ensuring policies are managed efficiently. We re a small, close-knit team with consistent year-on-year growth, and our recent move into a spacious new office reflects our ongoing commitment to sustainable expansion. KEY RESPONSIBILITIES: Commercial Lines Account Handler - Insurance As our Commercial Lines Account Handler, you ll be responsible for: Managing policy renewals, mid-term adjustments, and day-to-day policy administration. Providing high-quality client service, including advice on risk management, market insights, and broking activity. Handling new business enquiries from initial marketing and broking through to ongoing administration. Supporting clients with claims administration. PERSON SPECIFICATION: Commercial Lines Account Handler - Insurance To be successful in this role, you ll be a confident communicator across multiple channels, with strong attention to detail. In addition: You ll have previous experience within insurance, ideally handling SME Commercial Lines or Personal Lines (Property Owners), with a solid understanding of FCA requirements. Ideally, you ll hold IF1, FIT, or an equivalent qualification. If not, we re happy to support and fund this during your probationary period. Experience working within a regulated or compliance-driven environment would be beneficial. THE COMPANY: We are an independent insurance broker providing tailored insurance solutions to both commercial and private clients across the UK. Our growth is driven entirely by client referrals, and we pride ourselves on delivering an exceptional level of service and support. This approach has enabled us to expand significantly, completing 13 acquisitions over the past 16 years. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Account Handler, Insurance Broker, Independent Financial Advisor, Account Manager, Insurance Aggregate, Internal Sales Executive, Account Executive, Insurance Sales - Insurance, Commercial Lines, Personal Lines, Car Insurance, Home Insurance, Underwriting. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18430, Wallace Hind Selection
May 02, 2026
Full time
Having recently relocated to new offices near Milton Keynes to support our continued growth, we are an established independent insurance broker expanding both organically and through acquisition. We are now seeking a Commercial Lines Account Handler to maintain and enhance the management of client relationships. This is not a pressurised sales environment, we are fully regulated and our client base is built on referrals. BASIC SALARY: Up to £40,000 BENEFITS: 25 days holiday Pension contribution Financial assistance with insurance qualifications Free parking LOCATION: This is an office based role, based on the outskirts of Milton Keynes (Old Stratford) COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Luton, Northampton, Towcester, Bicester, Leighton Buzzard, Bletchley, Flitwick, Buckingham, Brackley, Old Stratford, Ampthill, Hitchin JOB DESCRIPTION: Commercial Lines Account Handler - Insurance Our business is centred around long-term relationships, repeat clients, and word-of-mouth referrals. In this role, you ll take ownership of a loyal portfolio, focusing on nurturing client relationships, delivering exceptional service, and ensuring policies are managed efficiently. We re a small, close-knit team with consistent year-on-year growth, and our recent move into a spacious new office reflects our ongoing commitment to sustainable expansion. KEY RESPONSIBILITIES: Commercial Lines Account Handler - Insurance As our Commercial Lines Account Handler, you ll be responsible for: Managing policy renewals, mid-term adjustments, and day-to-day policy administration. Providing high-quality client service, including advice on risk management, market insights, and broking activity. Handling new business enquiries from initial marketing and broking through to ongoing administration. Supporting clients with claims administration. PERSON SPECIFICATION: Commercial Lines Account Handler - Insurance To be successful in this role, you ll be a confident communicator across multiple channels, with strong attention to detail. In addition: You ll have previous experience within insurance, ideally handling SME Commercial Lines or Personal Lines (Property Owners), with a solid understanding of FCA requirements. Ideally, you ll hold IF1, FIT, or an equivalent qualification. If not, we re happy to support and fund this during your probationary period. Experience working within a regulated or compliance-driven environment would be beneficial. THE COMPANY: We are an independent insurance broker providing tailored insurance solutions to both commercial and private clients across the UK. Our growth is driven entirely by client referrals, and we pride ourselves on delivering an exceptional level of service and support. This approach has enabled us to expand significantly, completing 13 acquisitions over the past 16 years. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Account Handler, Insurance Broker, Independent Financial Advisor, Account Manager, Insurance Aggregate, Internal Sales Executive, Account Executive, Insurance Sales - Insurance, Commercial Lines, Personal Lines, Car Insurance, Home Insurance, Underwriting. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18430, Wallace Hind Selection
Arthur J. Gallagher & Co. (AJG)
Brierley Hill, West Midlands
A leading insurance firm in Brierley Hill seeks an experienced Team Leader for Commercial Insurance to manage a team of Account Handlers. The role involves providing coaching and support, hitting financial targets, and ensuring team performance. Candidates should have at least four years in Commercial Broking and a desire to lead. This role offers a competitive salary up to £45,000 plus extensive benefits, including holidays, pension contributions, and health insurance.
May 01, 2026
Full time
A leading insurance firm in Brierley Hill seeks an experienced Team Leader for Commercial Insurance to manage a team of Account Handlers. The role involves providing coaching and support, hitting financial targets, and ensuring team performance. Candidates should have at least four years in Commercial Broking and a desire to lead. This role offers a competitive salary up to £45,000 plus extensive benefits, including holidays, pension contributions, and health insurance.
Commercial Claims HandlerShrewsbury£25,000 £32,000 + benefits Take full control of a range of commercial claims where you will provide clients with a customer focused claims experience. You ll work in the office in Shrewsbury Monday to Friday 9am to 5pm, and on top of the basic salary they offer, 26 days holiday plus bank holidays, Life Insurance a solid pension and private medical insurance, complete the package. What you ll do Handling a portfolio of Commercial claims, you ll be the go-to expert for clients and liaise with insurers. You ll: Present claims to Insurers via email, and correspond with solicitors, loss adjusters and brokers to discuss new and outstanding claims Register claims and First Notice of Loss (FNOL), and handle day-to-day commercial claims Proactively manage a diary of open claims to reduce claim lifecycles, keeping everything on track and under control Build and maintain relationships with aligned wholesale brokers and insurers. What you ll need Bring at least 1 years commercial claims experience from a broking background (although they will also consider those from an insurer too) Good Commercial claims knowledge Excellent communication and negotiation skills A proactive, client-focused approach About the company This insurance broker, is a longstanding well known and respected broker, with heavy ties to the communities across Shropshire. Their people are at the heart of all the decisions they make. They pride themselves on the culture they are creating, which focuses on treating colleagues with respect, and providing an environment where everyone is supported with limitless potential and ambition. Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.
May 01, 2026
Full time
Commercial Claims HandlerShrewsbury£25,000 £32,000 + benefits Take full control of a range of commercial claims where you will provide clients with a customer focused claims experience. You ll work in the office in Shrewsbury Monday to Friday 9am to 5pm, and on top of the basic salary they offer, 26 days holiday plus bank holidays, Life Insurance a solid pension and private medical insurance, complete the package. What you ll do Handling a portfolio of Commercial claims, you ll be the go-to expert for clients and liaise with insurers. You ll: Present claims to Insurers via email, and correspond with solicitors, loss adjusters and brokers to discuss new and outstanding claims Register claims and First Notice of Loss (FNOL), and handle day-to-day commercial claims Proactively manage a diary of open claims to reduce claim lifecycles, keeping everything on track and under control Build and maintain relationships with aligned wholesale brokers and insurers. What you ll need Bring at least 1 years commercial claims experience from a broking background (although they will also consider those from an insurer too) Good Commercial claims knowledge Excellent communication and negotiation skills A proactive, client-focused approach About the company This insurance broker, is a longstanding well known and respected broker, with heavy ties to the communities across Shropshire. Their people are at the heart of all the decisions they make. They pride themselves on the culture they are creating, which focuses on treating colleagues with respect, and providing an environment where everyone is supported with limitless potential and ambition. Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.
Are you an experienced Commercial Insurance Broking professional ready for a new challenge with skills underutilised? If so, this could be the opportunity you ve been waiting for. Our client is a local Independent Insurance Broker with a strong reputation and a loyal client base. Due to continued growth, they re seeking a Commercial Account Handler to join their team. You ll be joining an established firm with longstanding agricultural clients and a steady flow of referrals meaning you ll have a solid foundation to build from. You ll work closely with experienced Account Executives, providing office-based support and acting as the main administrative contact for clients. What s on offer: Salary: £27,000 £35,000 (negotiable depending on experience) Private Medical Insurance 26 days holiday plus bank holidays Pension and Death in Service benefits Monday Friday, 9am 5pm working hours Mentorship from a Director with over 40 years industry experience Excellent long-term career progression they actively promote from within About you: Minimum 3 years experience in commercial insurance broking Strong technical knowledge across a range of commercial insurance classes Confident communicator with strong organisational skills Proactive, career-driven, and eager to grow with a respected independent broker If you re ready to take your career to the next level in a supportive, growth-oriented environment we d love to hear from you.
May 01, 2026
Full time
Are you an experienced Commercial Insurance Broking professional ready for a new challenge with skills underutilised? If so, this could be the opportunity you ve been waiting for. Our client is a local Independent Insurance Broker with a strong reputation and a loyal client base. Due to continued growth, they re seeking a Commercial Account Handler to join their team. You ll be joining an established firm with longstanding agricultural clients and a steady flow of referrals meaning you ll have a solid foundation to build from. You ll work closely with experienced Account Executives, providing office-based support and acting as the main administrative contact for clients. What s on offer: Salary: £27,000 £35,000 (negotiable depending on experience) Private Medical Insurance 26 days holiday plus bank holidays Pension and Death in Service benefits Monday Friday, 9am 5pm working hours Mentorship from a Director with over 40 years industry experience Excellent long-term career progression they actively promote from within About you: Minimum 3 years experience in commercial insurance broking Strong technical knowledge across a range of commercial insurance classes Confident communicator with strong organisational skills Proactive, career-driven, and eager to grow with a respected independent broker If you re ready to take your career to the next level in a supportive, growth-oriented environment we d love to hear from you.
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch. They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. We are seeking an Account Handler to join the organisation, based in the Leeds area. This is a full time permanent post, attracting a salary of up to 42,000 per annum, dependent on experience and qualifications. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with Insurance business Excellent administrative skills and background Knowledge of commercial products and insurance market Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
May 01, 2026
Full time
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch. They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. We are seeking an Account Handler to join the organisation, based in the Leeds area. This is a full time permanent post, attracting a salary of up to 42,000 per annum, dependent on experience and qualifications. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with Insurance business Excellent administrative skills and background Knowledge of commercial products and insurance market Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
We're working with a well-established, growing Insurance Broker that's investing further into its Commercial team. They're looking for an experienced Commercial Account Handler to support Account Executives and deliver a genuinely high standard of service, with a key focus on Motor Fleet clients . Because of the nature of the portfolio, HNW experience is also highly relevant , as it often includes exposure to larger vehicle portfolios and modified/high-value vehicles . If you enjoy being the "engine room" of the team, organised, thorough, and proud of getting the detail right, this is a great opportunity with long-term development and a strong client base. What you'll be doing as Commercial Account Handler Supporting Account Executives with renewals, mid-term adjustments and day-to-day servicing Managing and servicing a portfolio of Motor Fleet and associated risks, including associated client queries and risk changes Preparing renewal documentation, presentations and market submissions Liaising with Insurers to obtain terms, negotiate where appropriate and secure cover Handling client queries professionally and efficiently, via email and phone Ensuring accurate documentation, compliance and timely issuance of certificates and policies Working closely with internal teams to keep everything running smoothly What we're looking for as Commercial Account Handler Experience in Commercial Insurance Motor Fleet experience is highly desirable HNW experience is also valuable , particularly where you've handled multiple vehicles, high-value or modified vehicles, and more complex servicing requirements Confident handling renewals and MTAs across a range of Commercial risks, complexity to suit your experience Strong attention to detail, organisation and stakeholder management Comfortable working in a fast-paced, client-focused environment What's on offer Competitive salary (depending on experience) plus a strong benefits package, hybrid working and a supportive, professional culture, training and development (including support with CII, where relevant), a role with stability, progression, and high-quality clients. We're recruiting on behalf of our client, please get in touch for a confidential discussion.
May 01, 2026
Full time
We're working with a well-established, growing Insurance Broker that's investing further into its Commercial team. They're looking for an experienced Commercial Account Handler to support Account Executives and deliver a genuinely high standard of service, with a key focus on Motor Fleet clients . Because of the nature of the portfolio, HNW experience is also highly relevant , as it often includes exposure to larger vehicle portfolios and modified/high-value vehicles . If you enjoy being the "engine room" of the team, organised, thorough, and proud of getting the detail right, this is a great opportunity with long-term development and a strong client base. What you'll be doing as Commercial Account Handler Supporting Account Executives with renewals, mid-term adjustments and day-to-day servicing Managing and servicing a portfolio of Motor Fleet and associated risks, including associated client queries and risk changes Preparing renewal documentation, presentations and market submissions Liaising with Insurers to obtain terms, negotiate where appropriate and secure cover Handling client queries professionally and efficiently, via email and phone Ensuring accurate documentation, compliance and timely issuance of certificates and policies Working closely with internal teams to keep everything running smoothly What we're looking for as Commercial Account Handler Experience in Commercial Insurance Motor Fleet experience is highly desirable HNW experience is also valuable , particularly where you've handled multiple vehicles, high-value or modified vehicles, and more complex servicing requirements Confident handling renewals and MTAs across a range of Commercial risks, complexity to suit your experience Strong attention to detail, organisation and stakeholder management Comfortable working in a fast-paced, client-focused environment What's on offer Competitive salary (depending on experience) plus a strong benefits package, hybrid working and a supportive, professional culture, training and development (including support with CII, where relevant), a role with stability, progression, and high-quality clients. We're recruiting on behalf of our client, please get in touch for a confidential discussion.
Commercial Account Handler Isleworth Jaggi & Co Full time Permanent Jaggi and Co are an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of the wider JMG Group who are a top 30 UK Broker, placing 350m+ Gross Written Premium annually An opportunity has arisen for a Commercial account handler to join the team, who can complement the existing structure to help develop the company further. You will be responsible for working closely with management in broking New and Existing business including Renewals. The ideal applicant will be an individual experienced in the insurance industry transacting Commercial Insurance contracts, New Business and Renewals, a positive attitude, a willingness to learn and who would like to join a small but growing firm. Progress towards or achievement of Cert CII qualifications essential. Key Attributes Working understanding of Commercial insurance products and policies Knowledge of underwriting terms, policy wording, and coverage limits Ability to process mid-term adjustments, renewals, and claims queries Investigation skills to resolve policy issues and coverage gaps Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client Ability to explain complex policy details in simple terms Professional email and phone etiquette Strong listening skills to understand client needs Keeping track of deadlines (renewals, endorsements, documentation) Professional and trustworthy Team Player but able to work independently Computer & keyboard skills Navigation of standard office PC Systems Essential working knowledge of Microsoft Word and Excel Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR Salary, Benefits & Hours 35,000 to 40,000 (depending on experience) plus opportunity for bonus Monday to Friday 8.30am to 5.30pm plus one Saturday morning per month 9am-1pm Parking Onsite 28 days holiday including bank holidays Pension Learning & Development Support REF-(Apply online only)
May 01, 2026
Full time
Commercial Account Handler Isleworth Jaggi & Co Full time Permanent Jaggi and Co are an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of the wider JMG Group who are a top 30 UK Broker, placing 350m+ Gross Written Premium annually An opportunity has arisen for a Commercial account handler to join the team, who can complement the existing structure to help develop the company further. You will be responsible for working closely with management in broking New and Existing business including Renewals. The ideal applicant will be an individual experienced in the insurance industry transacting Commercial Insurance contracts, New Business and Renewals, a positive attitude, a willingness to learn and who would like to join a small but growing firm. Progress towards or achievement of Cert CII qualifications essential. Key Attributes Working understanding of Commercial insurance products and policies Knowledge of underwriting terms, policy wording, and coverage limits Ability to process mid-term adjustments, renewals, and claims queries Investigation skills to resolve policy issues and coverage gaps Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client Ability to explain complex policy details in simple terms Professional email and phone etiquette Strong listening skills to understand client needs Keeping track of deadlines (renewals, endorsements, documentation) Professional and trustworthy Team Player but able to work independently Computer & keyboard skills Navigation of standard office PC Systems Essential working knowledge of Microsoft Word and Excel Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR Salary, Benefits & Hours 35,000 to 40,000 (depending on experience) plus opportunity for bonus Monday to Friday 8.30am to 5.30pm plus one Saturday morning per month 9am-1pm Parking Onsite 28 days holiday including bank holidays Pension Learning & Development Support REF-(Apply online only)
Senior Account Handler - Step Into a Role With Real Influence Location: Corby Salary: 40,000 + Hybrid Working (3 days office / 2 from home) Ready for more responsibility without losing the feel of a proper team? If you're an experienced Commercial Account Handler who's confident managing renewals, MTAs and new business-but you're starting to feel like you've outgrown your current setup-this could be the move that actually makes sense. This is a chance to step into a Senior Account Handler role where your experience genuinely matters, your judgement is trusted, and your voice helps shape how the team runs day-to-day. Why this role is different This is a well-established independent commercial insurance broker with a strong reputation built on service, relationships, and doing things properly over many years. You'll be joining a close-knit, supportive team that handles a strong portfolio of SME commercial clients-particularly property owners' insurance-alongside more complex commercial cases. This is a business that values people who: Take ownership without being micromanaged Know how to keep clients loyal through service, not scripts Can quietly lead by example in a busy office Want progression without losing their work-life balance The role at a glance You'll take ownership of a well-established commercial book, managing the full lifecycle of client accounts: Handling new business enquiries from existing and new clients Managing renewals and MTAs end-to-end Keeping control of deadlines, diaries, and service levels Supporting colleagues by delegating and balancing workload across the team Acting as a senior point of contact when Directors are unavailable Supporting more complex or high-value cases when needed This is very much a hands-on, client-facing role where your ability to manage relationships over the phone is key. What you'll need to bring We're looking for someone who already knows commercial insurance inside out: Minimum 5 years' experience in commercial insurance Confident managing renewals, MTAs, and new business independently Comfortable using Acturis Strong communication skills with a natural phone-first approach Organised, reliable, and able to juggle priorities without dropping standards What would set you apart 10+ years' commercial insurance experience CII qualifications (or working towards) Previous mentoring, supervisory, or team lead experience Experience handling more complex or higher-value commercial risks What's in it for you 40,000 salary Hybrid working model (3 days office / 2 from home) A genuinely supportive, down-to-earth team environment Real autonomy in how you manage your portfolio The opportunity to step into a more senior, trusted role without corporate red tape Exposure to larger, more complex commercial cases The kind of person who thrives here You'll enjoy this if you're: Confident but not corporate Experienced but still hungry for progression Someone who enjoys building relationships, not just processing policies Comfortable taking responsibility and being relied upon Interview process Stage 1: Informal face-to-face meeting with the leadership team Stage 2: Formal face-to-face interview If you're an experienced commercial handler ready for a step up in responsibility-and want to do it in a stable, supportive independent broker-this is one worth having a conversation about. Also known as: Senior Commercial Account Handler, Commercial Account Handler, Senior Insurance Account Handler, Commercial Insurance Broker Account Handler, Account Executive (Commercial Insurance), Senior Broker Handler Impact Recruitment are a recruitment agency working on behalf of our client.
May 01, 2026
Full time
Senior Account Handler - Step Into a Role With Real Influence Location: Corby Salary: 40,000 + Hybrid Working (3 days office / 2 from home) Ready for more responsibility without losing the feel of a proper team? If you're an experienced Commercial Account Handler who's confident managing renewals, MTAs and new business-but you're starting to feel like you've outgrown your current setup-this could be the move that actually makes sense. This is a chance to step into a Senior Account Handler role where your experience genuinely matters, your judgement is trusted, and your voice helps shape how the team runs day-to-day. Why this role is different This is a well-established independent commercial insurance broker with a strong reputation built on service, relationships, and doing things properly over many years. You'll be joining a close-knit, supportive team that handles a strong portfolio of SME commercial clients-particularly property owners' insurance-alongside more complex commercial cases. This is a business that values people who: Take ownership without being micromanaged Know how to keep clients loyal through service, not scripts Can quietly lead by example in a busy office Want progression without losing their work-life balance The role at a glance You'll take ownership of a well-established commercial book, managing the full lifecycle of client accounts: Handling new business enquiries from existing and new clients Managing renewals and MTAs end-to-end Keeping control of deadlines, diaries, and service levels Supporting colleagues by delegating and balancing workload across the team Acting as a senior point of contact when Directors are unavailable Supporting more complex or high-value cases when needed This is very much a hands-on, client-facing role where your ability to manage relationships over the phone is key. What you'll need to bring We're looking for someone who already knows commercial insurance inside out: Minimum 5 years' experience in commercial insurance Confident managing renewals, MTAs, and new business independently Comfortable using Acturis Strong communication skills with a natural phone-first approach Organised, reliable, and able to juggle priorities without dropping standards What would set you apart 10+ years' commercial insurance experience CII qualifications (or working towards) Previous mentoring, supervisory, or team lead experience Experience handling more complex or higher-value commercial risks What's in it for you 40,000 salary Hybrid working model (3 days office / 2 from home) A genuinely supportive, down-to-earth team environment Real autonomy in how you manage your portfolio The opportunity to step into a more senior, trusted role without corporate red tape Exposure to larger, more complex commercial cases The kind of person who thrives here You'll enjoy this if you're: Confident but not corporate Experienced but still hungry for progression Someone who enjoys building relationships, not just processing policies Comfortable taking responsibility and being relied upon Interview process Stage 1: Informal face-to-face meeting with the leadership team Stage 2: Formal face-to-face interview If you're an experienced commercial handler ready for a step up in responsibility-and want to do it in a stable, supportive independent broker-this is one worth having a conversation about. Also known as: Senior Commercial Account Handler, Commercial Account Handler, Senior Insurance Account Handler, Commercial Insurance Broker Account Handler, Account Executive (Commercial Insurance), Senior Broker Handler Impact Recruitment are a recruitment agency working on behalf of our client.
This is a great opportunity for keen Insurance professionals to begin a career within the Commercial Insurance industry. Our successful Insurance Broking client is looking to recruit a Trainee Commercial Account Handler into their busy and friendly team. This is a good opportunity to get first class training in order to continue your long term Insurance career and to work with some major Corporate c click apply for full job details
May 01, 2026
Full time
This is a great opportunity for keen Insurance professionals to begin a career within the Commercial Insurance industry. Our successful Insurance Broking client is looking to recruit a Trainee Commercial Account Handler into their busy and friendly team. This is a good opportunity to get first class training in order to continue your long term Insurance career and to work with some major Corporate c click apply for full job details
Hybrid working Excellent salary + bonus + benefits Renowned Broker We're working with a highly respected Insurance Broker that continues to invest in its Corporate and Commercial teams. Due to growth, they're looking to appoint an experienced Commercial Account Executive to manage and develop a portfolio of large, complex clients. This is a fantastic opportunity if you enjoy building long-term relationships, working with quality accounts, and being backed by strong internal support. What you'll be doing Managing and developing a portfolio of established Commercial clients (mid-market to corporate) Advising clients on risk, cover and programme structure (new business and renewals) Working closely with Account Handlers/Technicians and Broking teams to deliver a seamless service Identifying cross-sell and growth opportunities within the portfolio Attending client meetings (in person and virtually) What we're looking for Proven experience as a Commercial Account Executive (Broker environment) Strong knowledge across Commercial lines (e.g., Property, Liability, Motor Fleet, Package, PI/Financial Lines depending on book) Confident client-facing skills and the ability to build trust quickly Ideally working towards (or holding) Cert CII / Dip CII (not essential) What's on offer Competitive basic salary (depending on experience) Bonus and a strong overall benefits package Hybrid working and a supportive, professional culture Clear development and progression opportunities Confidential discussion available - we're recruiting on behalf of our client. Benefits: Company pension Employee discount Life insurance On-site parking
Apr 30, 2026
Full time
Hybrid working Excellent salary + bonus + benefits Renowned Broker We're working with a highly respected Insurance Broker that continues to invest in its Corporate and Commercial teams. Due to growth, they're looking to appoint an experienced Commercial Account Executive to manage and develop a portfolio of large, complex clients. This is a fantastic opportunity if you enjoy building long-term relationships, working with quality accounts, and being backed by strong internal support. What you'll be doing Managing and developing a portfolio of established Commercial clients (mid-market to corporate) Advising clients on risk, cover and programme structure (new business and renewals) Working closely with Account Handlers/Technicians and Broking teams to deliver a seamless service Identifying cross-sell and growth opportunities within the portfolio Attending client meetings (in person and virtually) What we're looking for Proven experience as a Commercial Account Executive (Broker environment) Strong knowledge across Commercial lines (e.g., Property, Liability, Motor Fleet, Package, PI/Financial Lines depending on book) Confident client-facing skills and the ability to build trust quickly Ideally working towards (or holding) Cert CII / Dip CII (not essential) What's on offer Competitive basic salary (depending on experience) Bonus and a strong overall benefits package Hybrid working and a supportive, professional culture Clear development and progression opportunities Confidential discussion available - we're recruiting on behalf of our client. Benefits: Company pension Employee discount Life insurance On-site parking
Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Apr 30, 2026
Full time
Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.