35 jobs found

Resident Liaison Officer Location: Sheffield Contract: Temporary initially 6 months, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 14 - 15 per hour dependent on experience Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Sheffield. As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a resident liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for DBS checks If you're an experienced Resident Liaison Officer looking for an opportunity with long-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) RLO, TLO, CLO, Resident liaison officer, Tenant liaison officer, Customer liaison officer, housing, repairs, property

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Cambridge area. Your role will cover the South and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Resident Liaison Officer Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday 8:00am-4:30pm Salary: 30,000- 32,000 Start: ASAP (subject to notice) The Role We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities Lead resident and community engagement activities and build strong local relationships Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) Act as the main point of contact for resident queries, concerns and feedback Coordinate access arrangements and appointments to support delivery teams Resolve access/resident-related issues quickly, escalating where appropriate Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements Experience in a resident-facing/face-to-face customer service role Able to handle sensitive situations with empathy, professionalism and resilience Strong communication and negotiation skills Good IT skills (Microsoft Office) Full UK driving licence Desirable Experience Previous experience as a Resident/Tenant/Customer Liaison Officer Experience within social housing and/or planned works/retrofit programmes Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed). RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services

Job Title: Resident Liaison Officer (RLO) Location: Nottingham Salary: 24.25 per hour Umbrella - Plus travel expenses paid Contract Type: Temp - 1 month but extension likely. Are you an expert at building bridges between residents and contractors? We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team. Working within the Social Housing sector, you will be the face of our Planned Maintenance/Refurbishment/Decent Homes programme, ensuring that communication between our site teams and tenants is seamless, transparent, and respectful. This isn't just about delivering notices; it's about managing relationships, de-escalating concerns, and ensuring that every resident feels heard while we improve their homes. Key Responsibilities The Primary Contact: Act as the first point of contact for residents, providing clear information regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs). Access Management: Coordinate and book appointments for surveyors and tradespeople, ensuring high levels of access are maintained to keep the project on schedule. Pre-Entry Surveys: Conduct initial visits to explain the scope of work, identify any vulnerable residents, and document any specific household needs. Complaint Resolution: Handle queries and complaints professionally, resolving issues locally wherever possible to maintain high levels of customer satisfaction. Reporting: Maintain accurate resident logs and provide regular updates to the Housing Association/Local Authority partners. What We're Looking For Sector Experience: Proven experience as an RLO, TLO, or Customer Liaison Officer specifically within Social Housing , a Housing Association , or a Council environment. Communication: Exceptional verbal and written communication skills with the ability to adapt your style to a diverse range of residents. Resilience: The ability to remain calm and professional in challenging situations or when dealing with difficult conversations. Organisation: Strong administrative skills to manage schedules, resident files, and daily reporting. Transport: A valid UK Driving Licence and access to a vehicle (standard requirement for site-based RLO roles). Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the North Wales on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.

We're currently recruiting for an experienced Private Rented Sector Liaison Officer on an interim assignment focused on tenancy sustainment and homelessness prevention. This Private Rented Sector Liaison Officer role will focus on supporting the transition of landlords and tenants from an existing Guaranteed Rent Scheme into a new Rental Support Scheme, helping to sustain private rented sector tenancies and minimise homelessness. The role is 36 hours per week and will begin with a two-week induction period working fully office-based, 5 days per week. Following induction, the role will operate on a hybrid basis with a minimum of 2 office days per week. The Role - Manage landlord and tenant cases throughout the transition process. - Negotiate with landlords and agents to sustain tenancies and prevent evictions. - Identify tenancy risks and support homelessness prevention activity. - Assist tenants with Housing Benefit, Universal Credit and Discretionary Housing Payments. - Source alternative private rented accommodation where required. - Arrange property viewings, tenancy sign-ups and move-on activity. - Manage tenancy documentation, deposits and rent in advance processes. - Maintain accurate records, case notes and housing system updates. Key Requirements - Experience working as a Private Rented Sector Liaison Officer, PRS Officer, Housing Options Officer or Tenancy Sustainment Officer. - Experience within homelessness prevention, tenancy sustainment or private rented sector housing. - Knowledge of landlord and tenant legislation, including the Homelessness Reduction Act and Assured Shorthold Tenancies. - Experience negotiating with landlords, agents and tenants. - Experience sourcing and assessing private rented accommodation. - Experience updating housing management systems and managing housing casework. - Full UK driving licence and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Housing Options Officers, PRS Officers, Tenancy Sustainment Officers, Homeless Prevention Officers and Housing Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).

Commercial Property Management Officer Temporary Full Time £20.51 PAYE / £26.30 Umbrella per hour Location: Harlow Hybrid 3 days a week in office Closing Date: 18th May 2026 The Role You will support the management of the Client s diverse non-housing commercial property portfolio, helping maximise income generation and support the continued growth and regeneration of the town. Working closely with the Senior Commercial Property Manager, you will provide administrative and operational support across the portfolio, assisting with tenant liaison, contractor coordination, property records, budgeting and invoicing processes. Key Responsibilities Support the day-to-day management of the Client s commercial property portfolio Maintain accurate property records, tenancy information and operational data Act as a first point of contact for tenant enquiries Log and track maintenance and facilities management issues Support rent reviews and lease renewal processes with external consultants Process landlord consent requests and issue standard correspondence Coordinate tenancy handovers, key collection and meter readings Assist with rent, service charge and ad hoc invoicing Support budget monitoring and service charge reconciliations Verify contractor invoices and assist with purchase order administration Maintain insurance claim records and progress logs Prepare reports and property updates for senior management Requirements Degree or postgraduate qualification, or equivalent experience Property management or surveying related qualifications desirable Strong numeracy skills and proficiency in Microsoft Excel Commercial project management experience desirable Ability to analyse information and produce clear reports Organised with the ability to manage competing priorities Proactive and able to work independently Strong communication and problem-solving skills Flexible and able to work effectively under pressure This is an excellent opportunity to gain experience within a busy property team managing a varied commercial portfolio. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Resident Liaison Officer South Coast (Hastings to Brighton) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton. This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme. The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants. Key Responsibilities Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works Carrying out pre-start consultations and resident visits across occupied properties Coordinating access arrangements and managing appointment schedules Providing regular updates to residents regarding works progress and timelines Handling complaints, queries, and concerns in a professional and timely manner Supporting vulnerable residents and escalating safeguarding concerns where required Liaising closely with site managers, operatives, subcontractors, and housing representatives Maintaining accurate records, communication logs, and project updates Supporting customer satisfaction targets and ensuring a high level of resident engagement Candidate Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience on kitchen and bathroom refurbishment programmes preferred Strong communication and customer service skills Ability to manage multiple properties across a wide geographical area Organised, proactive, and confident working independently Good IT skills including Microsoft Office Full UK driving licence essential due to travel requirements Package 31,500 Basic Salary 5,000 Car Allowance Long-term 15-year framework contract Opportunity to work across a major South Coast housing programme Stable and secure long-term employment with progression opportunities

Resident Liaison Officer Enfield 31,500 + 5,000 Car Allowance We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives. Key Responsibilities Acting as the main point of contact for residents throughout bathroom installation works Carrying out resident visits and pre-start meetings before works commence Managing resident expectations and providing regular updates throughout the project Handling complaints, queries, and access arrangements in a professional and timely manner Supporting vulnerable tenants and escalating safeguarding concerns where required Coordinating appointments to minimise delays and maximise programme efficiency Liaising closely with site managers, operatives, subcontractors, and council representatives Maintaining accurate records, resident feedback, and property information Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved Requirements Previous experience working as a Resident Liaison Officer within social housing or planned works Strong communication and customer service skills Experience dealing with vulnerable residents and challenging situations Ability to work independently and manage a busy workload Good IT skills including Microsoft Office Full UK driving licence preferred Package Salary: 31,500 5,000 Car Allowance Opportunity to work on a major council refurbishment programme Supportive team environment with career progression opportunities

Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) Length: 2 Months The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Resident Liaison Officer East London (Hackney / Haringey) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey. This is an excellent opportunity to secure long-term work on a well-established 15-year framework agreement within the social housing sector. The successful candidate will be responsible for maintaining positive relationships with residents while supporting the smooth delivery of planned maintenance works on behalf of a major housing provider. Key Responsibilities Acting as the main point of contact for residents throughout refurbishment works Conducting resident consultations and pre-start visits prior to works commencing Coordinating appointments and arranging property access for operatives and contractors Keeping residents updated on schedules, progress, and any changes to planned works Managing complaints, queries, and resident concerns in a professional and empathetic manner Supporting vulnerable tenants and escalating safeguarding concerns where appropriate Liaising closely with site managers, subcontractors, housing officers, and project teams Maintaining accurate records, resident communication logs, and KPI updates Ensuring high levels of customer satisfaction are maintained throughout the programme Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience working on kitchen and bathroom schemes preferred Strong communication and customer service skills Ability to handle difficult situations and resolve complaints effectively Good IT skills including Microsoft Office Organised, proactive, and able to manage a busy workload independently Full UK driving licence preferred Package Salary: 31,500 5,000 Car Allowance Long-term secured work on a 15-year framework Opportunity to work on established social housing refurbishment projects Supportive working environment with progression opportunities

Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

An exciting temporary opportunity has arisen with one of our most improved Local Authority Clients for an Allocations Officer, working 60% of the week from home (2 days each week in the office). The role is for 37 hours per week (Monday to Friday) for an initial period of 6 months and will report directly into the Allocations and Housing Register Manager. No home visits are required in this post. In this role you will need to undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. In addition, you will be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. Our client is based not far from Heathrow airport in West London and the successful candidate will have to: Successfully implement the Allocations Policy to ensure the effective use of properties. Liaise with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary. Work as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness. Challenge RSLs where nominations arrangements are not being met, with supervision from Team Leader. Provide information and advice on mobility schemes including out of London, Seaside and Country Homes and other mobility schemes that may be developed. Provide efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme. Advertise properties and process shortlists to arrange viewings. Experience of allocating temporary &/or permanent accommodation and use of Jigsaw, as well as Home Connections or similar Choice Based Lettings system is essential. Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.

A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current and former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late May 2026. Only applicants who feel they meet the above criteria need apply.

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc. The successful candidate will have 5 years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Resident Liaison Officer East London 35,000 - 37,000 + Small Car Allowance / Company Van Start Date: Mid-June We are currently seeking an experienced and customer-focused Resident Liaison Officer to join a planned works team delivering electrical sub-main upgrades across a residential portfolio in East London. This is a site-based role covering approximately 20 occupied residential blocks, all located within walking distance of each other, making this a highly manageable and community-focused patch. Key Responsibilities Act as the main point of contact for residents throughout the works programme Build and maintain positive relationships with tenants, leaseholders, and site teams Provide clear communication regarding programme dates, access requirements, and project updates Arrange and coordinate resident access appointments Manage resident queries, concerns, and complaints professionally and efficiently Carry out pre-start meetings, door knocking, and resident consultations Maintain accurate records of resident communications and access outcomes Work closely with site managers, supervisors, and client representatives to ensure smooth delivery of works Support vulnerable residents and ensure customer satisfaction is maintained throughout the programme About the Project Electrical sub-main upgrade programme Approximately 20 residential blocks All sites situated within close proximity in East London Occupied properties with a strong focus on customer care and communication Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment Excellent communication and interpersonal skills Strong organisational ability and attention to detail Ability to handle challenging situations calmly and professionally Full UK driving licence preferred Package Salary: 35,000 - 37,000 Small car allowance or company van Long-term opportunity with immediate pipeline of works Supportive and established delivery team Start date is targeted for mid-June, with interviews taking place shortly.

Job Title: Resident Liaison Officer Location: Leatherhead Contract Type: Temp to Perm Hours: 40 hours per week Rate: 18.71 per hour (Umbrella) Job Overview We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works. The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed. Key Responsibilities Build and maintain positive relationships with residents and stakeholders Provide clear communication regarding planned works, schedules, and any disruptions Carry out resident consultations, home visits, and satisfaction surveys Handle resident enquiries, complaints, and concerns professionally and efficiently Work closely with site managers, operatives, and client teams to ensure smooth delivery of works Ensure vulnerable residents receive additional support where required Maintain accurate records, reports, and resident communication logs Assist with access arrangements and minimise no-access issues Monitor customer satisfaction and help drive service improvements Requirements Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service Excellent communication and interpersonal skills Strong organisational and problem-solving abilities Ability to manage difficult situations calmly and professionally Experience handling complaints and resident queries Good IT skills including Microsoft Office Full UK driving licence

Job Title: Asbestos Administrator Location: Grays, Essex Salary/Benefits: 26k - 30k + Training & Benefits We are recruiting for an organised and switched-on Asbestos Administrator, to join a UKAS accredited firm. You will be handling daily diary management for a team of site staff, as well as providing administrative support in order to ensure smooth running of client services. The ideal applicant will hold existing Asbestos industry experience, and must be able to communicate effectively with internal staff as well as clients. You will be joining a leading name within the Asbestos industry, who have a strong presence in the South East of England. For the successful applicant, they are paying competitive salaries and offering great training opportunities. We are seeking someone ideally based around: Grays, Tilbury, Basildon, Billericay, Wickford, South Benfleet, Canvey Island, Southend-on-Sea, Maldon, South Woodham Ferrers, Romford, Hornchurch, Dagenham, Ilford, Barking, Chigwell, Epping, Chelmsford, Ingatestone, Enfield, Cheshunt, Harlow, Gravesend, Erith, Dartford, Bexleyheath. Experience / Qualifications: Experience working as an Administrator within a UKAS accredited Asbestos consultancy It would be advantageous to hold the BOHS P402, or RSPH equivalent Strong literacy and numeracy skills Proficient in using IT software (such as: TEAMS/Tracker/Microsoft Office applications) Good organisational skills Excellent communicator Hardworking attitude The Role: Coordinating appointments and projects for teams of Asbestos Surveyors and Analysts Quality checking of asbestos survey reports and making any required amendments Contacting clients and tenants to arrange access for works Handling and directing incoming enquiries from clients, via telephone and email Updating internal databases with lab results and project details Being a key point of contact for clients Sending important documents onto clients Processing invoices and works orders Providing general support members of management with administrative tasks Prioritising your own workload and ensuring to meet deadlines Alternative job titles: Asbestos Project Coordinator, Asbestos Report Checker, Asbestos Office Administrator, Asbestos Client Liaison Officer, Asbestos Office Manager. Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026

Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West