About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Overview: We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale. Key Responsibilities: Performance Leadership & Strategic Measurement Lead and embed performance analysis across complex services or delivery areas Design and implement performance measurement frameworks, including KPIs and user-focused metrics Ensure alignment with Government Digital Service (GDS) standards and best practices Establish and maintain high-quality performance analytics standards Insight Generation & Decision Support Analyse data from multiple sources (user, service, and operational data) to generate actionable insights Translate complex data into clear narratives, dashboards, and recommendations Support teams in designing and iterating services with measurable outcomes Collaboration Across Digital Teams Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists Provide guidance on measurement strategies and interpretation of results Support decision-making in complex and ambiguous environments Capability Building & Leadership Coach and mentor analysts, ensuring quality and consistency in outputs Contribute to and lead communities of practice within performance analytics Define and promote standards, tools, and best practices Required Skills & Experience: Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics Proven ability to generate insights from multiple data sources and provide data-driven recommendations Strong stakeholder management and influencing skills, including engagement with senior leadership Excellent communication and data storytelling skills Advanced experience with analytical tools such as: SQL Web analytics platforms (eg, Google Analytics) Dashboarding tools (eg, Power BI, Looker Studio) Desirable Experience: Experience working on public sector or government digital services Experience defining performance strategies across multiple teams or programmes Experience mentoring or leading analyst teams Experience working in hybrid or distributed delivery environments Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
May 07, 2026
Contractor
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Overview: We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale. Key Responsibilities: Performance Leadership & Strategic Measurement Lead and embed performance analysis across complex services or delivery areas Design and implement performance measurement frameworks, including KPIs and user-focused metrics Ensure alignment with Government Digital Service (GDS) standards and best practices Establish and maintain high-quality performance analytics standards Insight Generation & Decision Support Analyse data from multiple sources (user, service, and operational data) to generate actionable insights Translate complex data into clear narratives, dashboards, and recommendations Support teams in designing and iterating services with measurable outcomes Collaboration Across Digital Teams Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists Provide guidance on measurement strategies and interpretation of results Support decision-making in complex and ambiguous environments Capability Building & Leadership Coach and mentor analysts, ensuring quality and consistency in outputs Contribute to and lead communities of practice within performance analytics Define and promote standards, tools, and best practices Required Skills & Experience: Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics Proven ability to generate insights from multiple data sources and provide data-driven recommendations Strong stakeholder management and influencing skills, including engagement with senior leadership Excellent communication and data storytelling skills Advanced experience with analytical tools such as: SQL Web analytics platforms (eg, Google Analytics) Dashboarding tools (eg, Power BI, Looker Studio) Desirable Experience: Experience working on public sector or government digital services Experience defining performance strategies across multiple teams or programmes Experience mentoring or leading analyst teams Experience working in hybrid or distributed delivery environments Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
SC Cleared UCD Lead - GDS Rate: Up to £675 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're looking for an experienced SC-cleared UCD Lead to take a senior, strategic role on a major central government digital programme . This role will suit someone who can set direction for user-centred design, lead and mentor teams, and influence at programme and senior stakeholder level while ensuring delivery meets the Government Service Standard . Key Requirements Active Security Clearance (SC) - must be current and transferable Extensive GDS experience , working to the Government Service Standard Proven experience operating as a UCD/Design Lead on complex digital services Strong background in leading multidisciplinary design and research teams Confidence influencing senior stakeholders, service owners and programme leadership Experience shaping UCD strategy across multiple products or services Responsibilities Set the UCD strategy and vision , ensuring alignment with organisational and programme objectives Provide clear leadership and direction to content designers, user researchers and interaction designers Champion user-centred design at a strategic level, embedding best practice across teams Oversee research-led design decisions and ensure insights directly inform delivery Coach and mentor team members, supporting capability development and quality standards Ensure all UCD outputs align with GDS standards and support successful service assessments Working Pattern 3 days per week on-site in London Remaining days remote, offering a balanced and flexible working model If you're an SC-cleared UCD Lead with strong GDS experience and a track record of strategic leadership within government digital programmes, we'd like to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
May 07, 2026
Contractor
SC Cleared UCD Lead - GDS Rate: Up to £675 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're looking for an experienced SC-cleared UCD Lead to take a senior, strategic role on a major central government digital programme . This role will suit someone who can set direction for user-centred design, lead and mentor teams, and influence at programme and senior stakeholder level while ensuring delivery meets the Government Service Standard . Key Requirements Active Security Clearance (SC) - must be current and transferable Extensive GDS experience , working to the Government Service Standard Proven experience operating as a UCD/Design Lead on complex digital services Strong background in leading multidisciplinary design and research teams Confidence influencing senior stakeholders, service owners and programme leadership Experience shaping UCD strategy across multiple products or services Responsibilities Set the UCD strategy and vision , ensuring alignment with organisational and programme objectives Provide clear leadership and direction to content designers, user researchers and interaction designers Champion user-centred design at a strategic level, embedding best practice across teams Oversee research-led design decisions and ensure insights directly inform delivery Coach and mentor team members, supporting capability development and quality standards Ensure all UCD outputs align with GDS standards and support successful service assessments Working Pattern 3 days per week on-site in London Remaining days remote, offering a balanced and flexible working model If you're an SC-cleared UCD Lead with strong GDS experience and a track record of strategic leadership within government digital programmes, we'd like to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Machine Learning/Data Science Researcher - Bristol (Hybrid | 3 days office) Full-time | Permanent Are you a researcher who enjoys solving problems where the solution doesn't already exist? Do you like working at the intersection of machine learning, mathematical modelling, and real-world systems-and want to see your work directly shape commercial products? If so, this could be a strong next step. We're working with a fast-growing B2B SaaS business operating at the cutting edge of behavioural and data science. Their platform helps some of the world's most recognisable consumer brands understand complex human systems and make better decisions from them. They're now looking for a dedicated ML/mathematical researcher to help evolve the core intelligence behind their product. This is a foundational hire in the research function-someone who will shape the next generation of their modelling capability. The Opportunity At the heart of the product is a behavioural and network-based modelling engine that underpins everything the company delivers to clients. This role will focus on improving, extending, and rethinking that engine-bringing in new research, testing novel approaches, and helping translate theory into scalable applied systems. You'll be working closely with the founding team and senior stakeholders, including one of the co-founders (a PhD-level researcher), to ensure research outputs directly influence product direction and commercial impact. This is not a purely academic role, but it does require a research mindset: curiosity, rigour, and a willingness to explore uncharted technical territory. What you'll be doing Researching and experimenting with new approaches to improve model performance Working with complex datasets, including behavioural and network-based structures Evaluating and comparing ML model performance using robust experimental design Incorporating academic research and theory into practical model architectures Designing and testing how model outputs can be applied to real business problems Contributing to the evolution of a core behavioural modelling system Translating research findings into product features in collaboration with engineering Supporting rollout of new capabilities into production systems and customer environments Helping prioritise future research directions based on data, users, and market needs Occasionally supporting external-facing or PR-driven research projects What we're looking for Strong Python skills for ML and data science (eg pandas, scikit-learn, Keras) Experience conducting structured research on ML model performance Interest in network science and its real-world applications Ability to define technical problems from ambiguous requirements Strong ability to synthesise research from multiple sources and apply it practically Confidence communicating complex ideas to both technical and non-technical audiences A self-directed mindset-you explore, test, and drive ideas forward independently Strong documentation and experimental discipline Creativity in applying scientific or mathematical theory to real datasets Nice to have Experience building production-ready ML systems Background in marketing effectiveness or attribution modelling Experience with social or network modelling Interest in behavioural science Geospatial or location-based data experience Docker or containerisation experience Linux/Bash familiarity What's on offer Equity/stock options 25 days annual leave + public holidays Annual training budget Personal tech allowance Hybrid working (3 days in Bristol office) Opportunity to shape a core product capability from an early stage Why this role? This is a chance to step into a genuinely research-led environment where your work won't sit in isolation. Instead, it will directly influence a live product used by major consumer brands. You'll be joining a small, high-trust team where curiosity is valued as much as execution, and where strong ideas-if they work-can quickly become part of the core platform. If you're someone who enjoys combining theory, experimentation, and real-world impact, this is one worth exploring. Apply by sending your CV to (see below)
May 07, 2026
Full time
Machine Learning/Data Science Researcher - Bristol (Hybrid | 3 days office) Full-time | Permanent Are you a researcher who enjoys solving problems where the solution doesn't already exist? Do you like working at the intersection of machine learning, mathematical modelling, and real-world systems-and want to see your work directly shape commercial products? If so, this could be a strong next step. We're working with a fast-growing B2B SaaS business operating at the cutting edge of behavioural and data science. Their platform helps some of the world's most recognisable consumer brands understand complex human systems and make better decisions from them. They're now looking for a dedicated ML/mathematical researcher to help evolve the core intelligence behind their product. This is a foundational hire in the research function-someone who will shape the next generation of their modelling capability. The Opportunity At the heart of the product is a behavioural and network-based modelling engine that underpins everything the company delivers to clients. This role will focus on improving, extending, and rethinking that engine-bringing in new research, testing novel approaches, and helping translate theory into scalable applied systems. You'll be working closely with the founding team and senior stakeholders, including one of the co-founders (a PhD-level researcher), to ensure research outputs directly influence product direction and commercial impact. This is not a purely academic role, but it does require a research mindset: curiosity, rigour, and a willingness to explore uncharted technical territory. What you'll be doing Researching and experimenting with new approaches to improve model performance Working with complex datasets, including behavioural and network-based structures Evaluating and comparing ML model performance using robust experimental design Incorporating academic research and theory into practical model architectures Designing and testing how model outputs can be applied to real business problems Contributing to the evolution of a core behavioural modelling system Translating research findings into product features in collaboration with engineering Supporting rollout of new capabilities into production systems and customer environments Helping prioritise future research directions based on data, users, and market needs Occasionally supporting external-facing or PR-driven research projects What we're looking for Strong Python skills for ML and data science (eg pandas, scikit-learn, Keras) Experience conducting structured research on ML model performance Interest in network science and its real-world applications Ability to define technical problems from ambiguous requirements Strong ability to synthesise research from multiple sources and apply it practically Confidence communicating complex ideas to both technical and non-technical audiences A self-directed mindset-you explore, test, and drive ideas forward independently Strong documentation and experimental discipline Creativity in applying scientific or mathematical theory to real datasets Nice to have Experience building production-ready ML systems Background in marketing effectiveness or attribution modelling Experience with social or network modelling Interest in behavioural science Geospatial or location-based data experience Docker or containerisation experience Linux/Bash familiarity What's on offer Equity/stock options 25 days annual leave + public holidays Annual training budget Personal tech allowance Hybrid working (3 days in Bristol office) Opportunity to shape a core product capability from an early stage Why this role? This is a chance to step into a genuinely research-led environment where your work won't sit in isolation. Instead, it will directly influence a live product used by major consumer brands. You'll be joining a small, high-trust team where curiosity is valued as much as execution, and where strong ideas-if they work-can quickly become part of the core platform. If you're someone who enjoys combining theory, experimentation, and real-world impact, this is one worth exploring. Apply by sending your CV to (see below)
Machine Learning / Data Science Researcher - Bristol (Hybrid 3 days office) Full-time Permanent Are you a researcher who enjoys solving problems where the solution doesn't already exist? Do you like working at the intersection of machine learning, mathematical modelling, and real-world systems-and want to see your work directly shape commercial products? If so, this could be a strong next step. We're working with a fast-growing B2B SaaS business operating at the cutting edge of behavioural and data science. Their platform helps some of the world's most recognisable consumer brands understand complex human systems and make better decisions from them. They're now looking for a dedicated ML / mathematical researcher to help evolve the core intelligence behind their product. This is a foundational hire in the research function-someone who will shape the next generation of their modelling capability. The Opportunity At the heart of the product is a behavioural and network-based modelling engine that underpins everything the company delivers to clients. This role will focus on improving, extending, and rethinking that engine-bringing in new research, testing novel approaches, and helping translate theory into scalable applied systems. You'll be working closely with the founding team and senior stakeholders, including one of the co-founders (a PhD-level researcher), to ensure research outputs directly influence product direction and commercial impact. This is not a purely academic role, but it does require a research mindset: curiosity, rigour, and a willingness to explore uncharted technical territory. What you'll be doing Researching and experimenting with new approaches to improve model performance Working with complex datasets, including behavioural and network-based structures Evaluating and comparing ML model performance using robust experimental design Incorporating academic research and theory into practical model architectures Designing and testing how model outputs can be applied to real business problems Contributing to the evolution of a core behavioural modelling system Translating research findings into product features in collaboration with engineering Supporting rollout of new capabilities into production systems and customer environments Helping prioritise future research directions based on data, users, and market needs Occasionally supporting external-facing or PR-driven research projects What we're looking for Strong Python skills for ML and data science (e.g. pandas, scikit-learn, Keras) Experience conducting structured research on ML model performance Interest in network science and its real-world applications Ability to define technical problems from ambiguous requirements Strong ability to synthesise research from multiple sources and apply it practically Confidence communicating complex ideas to both technical and non-technical audiences A self-directed mindset-you explore, test, and drive ideas forward independently Strong documentation and experimental discipline Creativity in applying scientific or mathematical theory to real datasets Nice to have Experience building production-ready ML systems Background in marketing effectiveness or attribution modelling Experience with social or network modelling Interest in behavioural science Geospatial or location-based data experience Docker or containerisation experience Linux / Bash familiarity What's on offer Equity / stock options 25 days annual leave + public holidays Annual training budget Personal tech allowance Hybrid working (3 days in Bristol office) Opportunity to shape a core product capability from an early stage Why this role? This is a chance to step into a genuinely research-led environment where your work won't sit in isolation. Instead, it will directly influence a live product used by major consumer brands. You'll be joining a small, high-trust team where curiosity is valued as much as execution, and where strong ideas-if they work-can quickly become part of the core platform. If you're someone who enjoys combining theory, experimentation, and real-world impact, this is one worth exploring. Apply by sending your CV to (url removed)
May 07, 2026
Full time
Machine Learning / Data Science Researcher - Bristol (Hybrid 3 days office) Full-time Permanent Are you a researcher who enjoys solving problems where the solution doesn't already exist? Do you like working at the intersection of machine learning, mathematical modelling, and real-world systems-and want to see your work directly shape commercial products? If so, this could be a strong next step. We're working with a fast-growing B2B SaaS business operating at the cutting edge of behavioural and data science. Their platform helps some of the world's most recognisable consumer brands understand complex human systems and make better decisions from them. They're now looking for a dedicated ML / mathematical researcher to help evolve the core intelligence behind their product. This is a foundational hire in the research function-someone who will shape the next generation of their modelling capability. The Opportunity At the heart of the product is a behavioural and network-based modelling engine that underpins everything the company delivers to clients. This role will focus on improving, extending, and rethinking that engine-bringing in new research, testing novel approaches, and helping translate theory into scalable applied systems. You'll be working closely with the founding team and senior stakeholders, including one of the co-founders (a PhD-level researcher), to ensure research outputs directly influence product direction and commercial impact. This is not a purely academic role, but it does require a research mindset: curiosity, rigour, and a willingness to explore uncharted technical territory. What you'll be doing Researching and experimenting with new approaches to improve model performance Working with complex datasets, including behavioural and network-based structures Evaluating and comparing ML model performance using robust experimental design Incorporating academic research and theory into practical model architectures Designing and testing how model outputs can be applied to real business problems Contributing to the evolution of a core behavioural modelling system Translating research findings into product features in collaboration with engineering Supporting rollout of new capabilities into production systems and customer environments Helping prioritise future research directions based on data, users, and market needs Occasionally supporting external-facing or PR-driven research projects What we're looking for Strong Python skills for ML and data science (e.g. pandas, scikit-learn, Keras) Experience conducting structured research on ML model performance Interest in network science and its real-world applications Ability to define technical problems from ambiguous requirements Strong ability to synthesise research from multiple sources and apply it practically Confidence communicating complex ideas to both technical and non-technical audiences A self-directed mindset-you explore, test, and drive ideas forward independently Strong documentation and experimental discipline Creativity in applying scientific or mathematical theory to real datasets Nice to have Experience building production-ready ML systems Background in marketing effectiveness or attribution modelling Experience with social or network modelling Interest in behavioural science Geospatial or location-based data experience Docker or containerisation experience Linux / Bash familiarity What's on offer Equity / stock options 25 days annual leave + public holidays Annual training budget Personal tech allowance Hybrid working (3 days in Bristol office) Opportunity to shape a core product capability from an early stage Why this role? This is a chance to step into a genuinely research-led environment where your work won't sit in isolation. Instead, it will directly influence a live product used by major consumer brands. You'll be joining a small, high-trust team where curiosity is valued as much as execution, and where strong ideas-if they work-can quickly become part of the core platform. If you're someone who enjoys combining theory, experimentation, and real-world impact, this is one worth exploring. Apply by sending your CV to (url removed)
SC Cleared Content Designer - GDS Rate: Up to £500 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're looking for an experienced SC-cleared Content Designer to join a central government digital programme , helping to design clear, accessible and user-focused content for public-facing services. You'll work as part of a multidisciplinary team delivering services that meet the Government Service Standard . Key Requirements Active Security Clearance (SC) - must be current and transferable Strong GDS experience , including working to GDS standards and content principles Proven background designing content for complex transactional services Experience working across discovery, Alpha and beta phases Confidence working with senior stakeholders, policy teams and digital delivery colleagues Responsibilities Create clear, concise and inclusive content that meets user needs and accessibility standards Use data, user research and testing to continually improve content journeys Collaborate closely with user researchers, designers, product managers and developers Manage and challenge content requirements, helping teams make evidence-based decisions Ensure all content aligns with GDS content guidelines and supports service assessments Working Pattern 3 days per week on-site in London Remaining days remote, offering a balanced and flexible working model If you're an SC-cleared Content Designer with GDS experience and are open to a London-based contract, we'd like to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
May 06, 2026
Contractor
SC Cleared Content Designer - GDS Rate: Up to £500 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're looking for an experienced SC-cleared Content Designer to join a central government digital programme , helping to design clear, accessible and user-focused content for public-facing services. You'll work as part of a multidisciplinary team delivering services that meet the Government Service Standard . Key Requirements Active Security Clearance (SC) - must be current and transferable Strong GDS experience , including working to GDS standards and content principles Proven background designing content for complex transactional services Experience working across discovery, Alpha and beta phases Confidence working with senior stakeholders, policy teams and digital delivery colleagues Responsibilities Create clear, concise and inclusive content that meets user needs and accessibility standards Use data, user research and testing to continually improve content journeys Collaborate closely with user researchers, designers, product managers and developers Manage and challenge content requirements, helping teams make evidence-based decisions Ensure all content aligns with GDS content guidelines and supports service assessments Working Pattern 3 days per week on-site in London Remaining days remote, offering a balanced and flexible working model If you're an SC-cleared Content Designer with GDS experience and are open to a London-based contract, we'd like to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste
Oct 08, 2025
Full time
Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Oct 07, 2025
Full time
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Job Title: Visual Designer (Design System Specialist) Contract Type: Temporary Contract Length: 6 Months (with possibility for extension) Location: Edinburgh Princes Exchange (2 days a week onsite) Daily Rate: Circa 600/Day Status: Inside IR35 Working Pattern: Full Time About the Client: Join a leading UK banking organisation known for its innovative digital services and commitment to customer-centric solutions. With a multi-channel approach and significant investment in technology, this client is dedicated to transforming the banking experience for over 30 million customers. Who We're Looking For: Are you a creative powerhouse ready to bring digital experiences to life? We're seeking a Visual Designer (Design System Specialist) who excels at storytelling and thrives in a collaborative environment. Join our client's Experience Design team, where you will work alongside talented designers, researchers, and strategists. Ideal Candidate Will Have: Design System Leadership: Experience in building and evolving design systems that support scalable and consistent product design across iOS, Android, and web Is essential. Define and manage design tokens (colours, typography, spacing, motion) that translate brand UI Figma Expertise: Mastery of Figma, including advanced usage for creating reusable and accessible components is essential. Guideline Documentation: Ability to document usage best practises for designers and developers. Visual Design Experience: Demonstrable experience creating experience-led brand digital journeys. Demonstrable experience within Visual Design Collaborative Mindset: A desire to learn and support a busy multi-disciplinary team. Energy and Enthusiasm: A passion for visual design and a drive to innovate. Excellent Communication Skills: Strong stakeholder management skills with the ability to communicate designs effectively to developers and senior leaders. Your Role Will Involve: Creative Problem Solving: Use your design expertise to simplify complex challenges and enhance user experiences. Asset Creation: Design production assets, infographics, logos, and engaging interfaces for web and mobile applications. Digital Experience Design: Make the mundane exciting and create captivating digital journeys. Design System Mastery: Help scale and refine the digital design system to ensure consistency across platforms. Prototyping Excellence: Bring your designs to life using Figma and other prototyping tools. Collaboration: Work confidently within agile teams to define project priorities and visualise outcomes. Stakeholder Engagement: Communicate effectively with design teams and senior decision-makers to align objectives with customer needs. Why Join Us? Be part of a dynamic team that values creativity and innovation. Contribute to impactful projects that shape the future of banking. Opportunity for professional growth within a supportive environment. If this exciting opportunity resonates with you, even if your skills don't perfectly match the job description, we encourage you to apply! We'd love to hear from you. Bring your visual design expertise to a place where it truly matters. Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 03, 2025
Contractor
Job Title: Visual Designer (Design System Specialist) Contract Type: Temporary Contract Length: 6 Months (with possibility for extension) Location: Edinburgh Princes Exchange (2 days a week onsite) Daily Rate: Circa 600/Day Status: Inside IR35 Working Pattern: Full Time About the Client: Join a leading UK banking organisation known for its innovative digital services and commitment to customer-centric solutions. With a multi-channel approach and significant investment in technology, this client is dedicated to transforming the banking experience for over 30 million customers. Who We're Looking For: Are you a creative powerhouse ready to bring digital experiences to life? We're seeking a Visual Designer (Design System Specialist) who excels at storytelling and thrives in a collaborative environment. Join our client's Experience Design team, where you will work alongside talented designers, researchers, and strategists. Ideal Candidate Will Have: Design System Leadership: Experience in building and evolving design systems that support scalable and consistent product design across iOS, Android, and web Is essential. Define and manage design tokens (colours, typography, spacing, motion) that translate brand UI Figma Expertise: Mastery of Figma, including advanced usage for creating reusable and accessible components is essential. Guideline Documentation: Ability to document usage best practises for designers and developers. Visual Design Experience: Demonstrable experience creating experience-led brand digital journeys. Demonstrable experience within Visual Design Collaborative Mindset: A desire to learn and support a busy multi-disciplinary team. Energy and Enthusiasm: A passion for visual design and a drive to innovate. Excellent Communication Skills: Strong stakeholder management skills with the ability to communicate designs effectively to developers and senior leaders. Your Role Will Involve: Creative Problem Solving: Use your design expertise to simplify complex challenges and enhance user experiences. Asset Creation: Design production assets, infographics, logos, and engaging interfaces for web and mobile applications. Digital Experience Design: Make the mundane exciting and create captivating digital journeys. Design System Mastery: Help scale and refine the digital design system to ensure consistency across platforms. Prototyping Excellence: Bring your designs to life using Figma and other prototyping tools. Collaboration: Work confidently within agile teams to define project priorities and visualise outcomes. Stakeholder Engagement: Communicate effectively with design teams and senior decision-makers to align objectives with customer needs. Why Join Us? Be part of a dynamic team that values creativity and innovation. Contribute to impactful projects that shape the future of banking. Opportunity for professional growth within a supportive environment. If this exciting opportunity resonates with you, even if your skills don't perfectly match the job description, we encourage you to apply! We'd love to hear from you. Bring your visual design expertise to a place where it truly matters. Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Oct 01, 2025
Contractor
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
