Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here in Boston we employ around 400 colleagues and produce ready to eat salads, prepared vegetables and snacks for many of the major retailers such as Coop, Boots, Greggs, Costco, Spar and BOL. What you'll be doing Shift: 3's and 2's - Nights As Manufacturing Shift Manager on Nights, you will lead colleagues and manage all aspects of the manufacturing operation on your shift ensuring that agreed production plans are met and all manufacturing standards are adhered to. Lead, co-ordinate and prioritise activity across a shift to deliver productivity and efficiency targets in line with the agreed production plan Ensure the adherence of all food manufacturing safety and quality standards by all teams on shift safeguarding the delivery of great tasting, high quality food products Review operational trends across the shift to identify and act upon opportunities that make sustainable improvements in quality, performance and profit Lead the ongoing development of the health and safety culture, promoting adherence to manufacturing guidelines, accident investigation and audit recommendations to support and improve health and safety in the working environment Ensure that communication and information channels are maintained within the operations team to ensure that immediate issues are resolved, and ongoing items and trends are shared with the broader operations community Forecast and control labour requirements, direct and indirect, to meet production programme requirements and customer expectations within budget Monitor and review team capability, ensuring all colleagues are clearly focused on their key objectives and developed to maximise their potential What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Prior experience of leading a team and resource planning in a people intensive, manufacturing/FMCG environment Demonstrable analytical skills - ability to pull actionable insight from data Hold key qualifications such as advanced food hygiene accreditation, HACCP level 3 qualification and Level Three Health and Safety - IOSH Experience of managing large numbers of people in a complex manufacturing environment If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
May 02, 2026
Full time
Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here in Boston we employ around 400 colleagues and produce ready to eat salads, prepared vegetables and snacks for many of the major retailers such as Coop, Boots, Greggs, Costco, Spar and BOL. What you'll be doing Shift: 3's and 2's - Nights As Manufacturing Shift Manager on Nights, you will lead colleagues and manage all aspects of the manufacturing operation on your shift ensuring that agreed production plans are met and all manufacturing standards are adhered to. Lead, co-ordinate and prioritise activity across a shift to deliver productivity and efficiency targets in line with the agreed production plan Ensure the adherence of all food manufacturing safety and quality standards by all teams on shift safeguarding the delivery of great tasting, high quality food products Review operational trends across the shift to identify and act upon opportunities that make sustainable improvements in quality, performance and profit Lead the ongoing development of the health and safety culture, promoting adherence to manufacturing guidelines, accident investigation and audit recommendations to support and improve health and safety in the working environment Ensure that communication and information channels are maintained within the operations team to ensure that immediate issues are resolved, and ongoing items and trends are shared with the broader operations community Forecast and control labour requirements, direct and indirect, to meet production programme requirements and customer expectations within budget Monitor and review team capability, ensuring all colleagues are clearly focused on their key objectives and developed to maximise their potential What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Prior experience of leading a team and resource planning in a people intensive, manufacturing/FMCG environment Demonstrable analytical skills - ability to pull actionable insight from data Hold key qualifications such as advanced food hygiene accreditation, HACCP level 3 qualification and Level Three Health and Safety - IOSH Experience of managing large numbers of people in a complex manufacturing environment If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
As Service Manager, you will lead Visiting Housing Support services in South West Edinburgh. You ll lead a team of eight staff and support people who are homeless, at risk of homelessness or in unsuitable accommodation. The support will focus on empowering people to sustain their tenancies and live well in stable housing. You ll be managed by the Head of Services and work within a peer group of 7 other managers across the organisation. This service is delivered in partnership with Right There and you ll work with colleagues across the partnership, sharing a responsibility to develop and embed our partnership approach. Overview This service is commissioned by City of Edinburgh Council and is in year 2 of a 10 year contract. Your team will support 300-400 people each year through phone support, direct meetings in people s homes, running drop in sessions and visiting shared houses and other temporary accommodation. Your team will help people understand how to bid for housing; help them access benefits; signpost services to help them with additional concerns including mental health support; and, when the time comes, your team will support them to set up their tenancy in a sustainable way. Responsibilities Your responsibilities are in four parts: Leading a team Delivering the service Partnership working Upholding the values and culture Leading a team You will lead and line manage a team of eight practitioners and administrative support creating a high-performing, values-led culture where staff feel motivated, supported, and clear in their roles. You will take a lead role in the recruitment, onboarding and induction of new staff, ensuring they are equipped and confident from the outset. You will provide constructive feedback in real time as well as supporting staff through performance conversations, annual appraisals, and coaching. And, you ll build a resilient team that can manage complexity, deliver high-quality support, and respond appropriately to safeguarding and risk. You will recommend and organise training for your team and for individuals. You will be a conduit for organisational wide information, ensuing staff feel supported and understand the bigger picture Hold registration / You will maintain required professional registration in line with SSSC requirements. You will participate in the on-call rota, responding to incidents and providing out-of-hours guidance and decision-making Delivering the service You are responsible for all aspects of service delivery, from referral to sign off and everything in between. You will generate referrals and oversee the referrals we receive, ensuring they are appropriate for our service and allocated on the basis of need and capacity. Through regular case reviews and audits, you will ensure practice is trauma informed and focused on outcomes. You will lead on compliance and reporting, using internal and external systems to track performance and report on contractual requirements. You will use our case management system In-Form to ensure accurate, up-to-date recording that clearly evidences support, progress, and outcomes. You will manage a budget for expenses, training and project costs. You will ensure compliance with Care Inspectorate and SSSC standards, maintaining strong casework quality, accurate recording, and effective reporting across the service. You will be the lead on safeguarding and managing risk, supporting staff to manage complex situations safely, with appropriate escalation and shared responsibility. You will use data and learning to strengthen performance, drive improvements, and embed a consistent, high-quality approach across the service. You will identify funding opportunities and support the development of funding applications Partnership working Partnership working is key to the success of this role and this service. You ll play a key role in developing partnerships and continuously improving the service working closely service providers in the local area, the local authority and other stakeholder to strengthen collaboration, identify opportunities to provide support, and drive better outcomes for the people facing homelessness. The key partnership however, is the relationship with Right There. Four Square work with Right There to deliver visiting housing support in the West of the city. Right There are the lead partner and provide the service in the North West, while Four Square operate in the South West. We share some resources and benefit from the support and guidance of a Locality manager based in Right There. This is year two of a ten-year partnership and you will work with colleagues in Four Square and Right There to enhance the partnership and reap the benefits of cross organisation working. Three of your team are employed by Right There and you ll work to ensure seamless management of these staff. You ll also lead and participate in joint training as well as reporting performance into the partnership. Upholding our values and culture Our values are the essence of what we do. As well as delivering a service, as a leader, you are expected to use our values to elevate the service you manage. This means that you demonstrate ambition, empowerment, integrity and respect in all that you do. And, that you use these values to ensure the service is innovating, responsive and truly has an impact on people experiencing homelessness. Alongside our values, Four Square promotes a culture based on trust, leadership and curiosity. It s important that, as a leader, you role model these behaviours, including: Trust starting from the belief that everyone has good intentions Leadership supporting everyone to lead by what they say and do Curiosity encouraging everyone to be interested in what we do and why Shared accountabilities Alongside other managers, you will: Ensure compliance with legislation and standards Contribute to organisational performance and reporting Support organisational learning and improvement Be visible, accessible, and engaged across services Person Specification Skills, Values and Attributes Ambitious for people experiencing homelessness; empowers better futures Values-led leader who motivates, challenges and supports staff Confident managing complexity, risk and safeguarding Committed to high standards, quality and continuous improvement Acts with integrity and respect Builds strong relationships with people, staff and partners Clear communicator who gives direction and holds accountability Organised and able to prioritise competing demands Confident decision-maker in complex, high-risk and multi-agency contexts Strong coordination skills across systems, deadlines and priorities Understanding of homelessness Qualifications and Experience SVQ Level 4 (or working towards), or SVQ Level 3 meeting SSSC requirements Membership of the Protection of Vulnerable Groups (PVG) scheme. Relevant qualification in Housing, Social Care or related field (desirable) Experience managing or supervising staff, including performance conversations Experience supporting people with homelessness or complex needs Strong knowledge of risk, safeguarding and trauma-informed practice Confident using case management/reporting systems (e.g. In-Form, ECCO) Experience of multi-agency and partnership working Experience overseeing complex casework Experience in service development and inspection readiness On-Call Requirements Will participate in an on-call rota covering one week in four and annual leave cover when required, including evenings, weekends and occasional overnight cover Able to respond to incidents, provide guidance and make decisions in a timely manner while on-call Flexible and responsive to the needs of the service The person will: Attend and participate in Monthly reflective practice groups. Attend, prepare for Quality Assurance Meeting Attend Quarterly Care Inspectorate service self-Assessment Meetings Facilitate Monthly meetings with staff teams, recording meeting minutes and uploading documentation. Download the job pack to find out more about the role. Key Dates: Closing date: 15.05.2026 Shortlisting complete: 20.05.2026 Interview invites issued:21.05.2026 Interview dates: Tuesday 26.05.26 and Wednesday 27.05.26
May 02, 2026
Full time
As Service Manager, you will lead Visiting Housing Support services in South West Edinburgh. You ll lead a team of eight staff and support people who are homeless, at risk of homelessness or in unsuitable accommodation. The support will focus on empowering people to sustain their tenancies and live well in stable housing. You ll be managed by the Head of Services and work within a peer group of 7 other managers across the organisation. This service is delivered in partnership with Right There and you ll work with colleagues across the partnership, sharing a responsibility to develop and embed our partnership approach. Overview This service is commissioned by City of Edinburgh Council and is in year 2 of a 10 year contract. Your team will support 300-400 people each year through phone support, direct meetings in people s homes, running drop in sessions and visiting shared houses and other temporary accommodation. Your team will help people understand how to bid for housing; help them access benefits; signpost services to help them with additional concerns including mental health support; and, when the time comes, your team will support them to set up their tenancy in a sustainable way. Responsibilities Your responsibilities are in four parts: Leading a team Delivering the service Partnership working Upholding the values and culture Leading a team You will lead and line manage a team of eight practitioners and administrative support creating a high-performing, values-led culture where staff feel motivated, supported, and clear in their roles. You will take a lead role in the recruitment, onboarding and induction of new staff, ensuring they are equipped and confident from the outset. You will provide constructive feedback in real time as well as supporting staff through performance conversations, annual appraisals, and coaching. And, you ll build a resilient team that can manage complexity, deliver high-quality support, and respond appropriately to safeguarding and risk. You will recommend and organise training for your team and for individuals. You will be a conduit for organisational wide information, ensuing staff feel supported and understand the bigger picture Hold registration / You will maintain required professional registration in line with SSSC requirements. You will participate in the on-call rota, responding to incidents and providing out-of-hours guidance and decision-making Delivering the service You are responsible for all aspects of service delivery, from referral to sign off and everything in between. You will generate referrals and oversee the referrals we receive, ensuring they are appropriate for our service and allocated on the basis of need and capacity. Through regular case reviews and audits, you will ensure practice is trauma informed and focused on outcomes. You will lead on compliance and reporting, using internal and external systems to track performance and report on contractual requirements. You will use our case management system In-Form to ensure accurate, up-to-date recording that clearly evidences support, progress, and outcomes. You will manage a budget for expenses, training and project costs. You will ensure compliance with Care Inspectorate and SSSC standards, maintaining strong casework quality, accurate recording, and effective reporting across the service. You will be the lead on safeguarding and managing risk, supporting staff to manage complex situations safely, with appropriate escalation and shared responsibility. You will use data and learning to strengthen performance, drive improvements, and embed a consistent, high-quality approach across the service. You will identify funding opportunities and support the development of funding applications Partnership working Partnership working is key to the success of this role and this service. You ll play a key role in developing partnerships and continuously improving the service working closely service providers in the local area, the local authority and other stakeholder to strengthen collaboration, identify opportunities to provide support, and drive better outcomes for the people facing homelessness. The key partnership however, is the relationship with Right There. Four Square work with Right There to deliver visiting housing support in the West of the city. Right There are the lead partner and provide the service in the North West, while Four Square operate in the South West. We share some resources and benefit from the support and guidance of a Locality manager based in Right There. This is year two of a ten-year partnership and you will work with colleagues in Four Square and Right There to enhance the partnership and reap the benefits of cross organisation working. Three of your team are employed by Right There and you ll work to ensure seamless management of these staff. You ll also lead and participate in joint training as well as reporting performance into the partnership. Upholding our values and culture Our values are the essence of what we do. As well as delivering a service, as a leader, you are expected to use our values to elevate the service you manage. This means that you demonstrate ambition, empowerment, integrity and respect in all that you do. And, that you use these values to ensure the service is innovating, responsive and truly has an impact on people experiencing homelessness. Alongside our values, Four Square promotes a culture based on trust, leadership and curiosity. It s important that, as a leader, you role model these behaviours, including: Trust starting from the belief that everyone has good intentions Leadership supporting everyone to lead by what they say and do Curiosity encouraging everyone to be interested in what we do and why Shared accountabilities Alongside other managers, you will: Ensure compliance with legislation and standards Contribute to organisational performance and reporting Support organisational learning and improvement Be visible, accessible, and engaged across services Person Specification Skills, Values and Attributes Ambitious for people experiencing homelessness; empowers better futures Values-led leader who motivates, challenges and supports staff Confident managing complexity, risk and safeguarding Committed to high standards, quality and continuous improvement Acts with integrity and respect Builds strong relationships with people, staff and partners Clear communicator who gives direction and holds accountability Organised and able to prioritise competing demands Confident decision-maker in complex, high-risk and multi-agency contexts Strong coordination skills across systems, deadlines and priorities Understanding of homelessness Qualifications and Experience SVQ Level 4 (or working towards), or SVQ Level 3 meeting SSSC requirements Membership of the Protection of Vulnerable Groups (PVG) scheme. Relevant qualification in Housing, Social Care or related field (desirable) Experience managing or supervising staff, including performance conversations Experience supporting people with homelessness or complex needs Strong knowledge of risk, safeguarding and trauma-informed practice Confident using case management/reporting systems (e.g. In-Form, ECCO) Experience of multi-agency and partnership working Experience overseeing complex casework Experience in service development and inspection readiness On-Call Requirements Will participate in an on-call rota covering one week in four and annual leave cover when required, including evenings, weekends and occasional overnight cover Able to respond to incidents, provide guidance and make decisions in a timely manner while on-call Flexible and responsive to the needs of the service The person will: Attend and participate in Monthly reflective practice groups. Attend, prepare for Quality Assurance Meeting Attend Quarterly Care Inspectorate service self-Assessment Meetings Facilitate Monthly meetings with staff teams, recording meeting minutes and uploading documentation. Download the job pack to find out more about the role. Key Dates: Closing date: 15.05.2026 Shortlisting complete: 20.05.2026 Interview invites issued:21.05.2026 Interview dates: Tuesday 26.05.26 and Wednesday 27.05.26
We're looking for a LTQR Manager to join our Devonport Royal Dockyard team based in Plymouth. Location: Plymouth - Devonport Royal Dockyard Hours: 42.5 hours per week - 08:00 to 17:00 We are unable to offer certificates of sponsorship to any candidates in this role. Due to the sensitive nature of the site, BPSS security clearance is required . Please note that this process can take up to 8 weeks. Eligibility criteria: Candidates must hold a passport from a NATO or MISWG member country and have resided in the UK for the past 5 years. KierBAM are a Joint Venture partnership between Kier and BAM Nuttall. We're currently delivering an exciting redevelopment project at a Royal Navy site in Plymouth, and we're seeking an experienced LTQR Manager to join our team. In this role, you'll oversee the collation and completion of Lifetime Quality records, including ITPs and ITCs, ensuring handover can be achieved in line with project requirements. Due to the sensitive nature of the site, BPSS security clearance is required. Please note that this process can take up to 8 weeks. Candidates must hold a passport from a NATO or MISWG member country and have resided in the UK for the past 5 years. What will you be responsible for? As a LTQR Manager, you'll be working within the Quality Assurance team, supporting them in delivering excellence across all project activities. Your day-to-day will include: Leading the LTQR/ITP process and team, ensuring timely and accurate reporting Analysing LTQR data to identify trends and areas for improvement Developing and implementing strategies to ensure records are progressively tracked in line with project requirements Managing the overall ITP/LTQR tracker and organising regular training sessions with the QA and delivery team Establishing collaborative working arrangements with the client team and supporting the development of digital records management systems What are we looking for? This role of LTQR Manager is great for you if: You hold a relevant qualification in Civil Engineering, Quality, or Construction (HNC, BSc, MSc, BEng, or MEng) You have proven experience as a LTQR/Completions or QA Manager and are ISO 9001 Lead Auditor trained You possess strong knowledge of quality standards and methodologies, with excellent analytical and communication skills You have experience managing teams and driving quality improvement initiatives You're proficient with quality management software and can work collaboratively across multiple departments Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Security Check (SC) Clearance, which takes place during/before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. Applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us - to read more about our programme to support people with convictions into employment, visit careers/making-ground. This role will also be subject to further pre-employment checks. We look forward to seeing your application to . Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
May 02, 2026
Full time
We're looking for a LTQR Manager to join our Devonport Royal Dockyard team based in Plymouth. Location: Plymouth - Devonport Royal Dockyard Hours: 42.5 hours per week - 08:00 to 17:00 We are unable to offer certificates of sponsorship to any candidates in this role. Due to the sensitive nature of the site, BPSS security clearance is required . Please note that this process can take up to 8 weeks. Eligibility criteria: Candidates must hold a passport from a NATO or MISWG member country and have resided in the UK for the past 5 years. KierBAM are a Joint Venture partnership between Kier and BAM Nuttall. We're currently delivering an exciting redevelopment project at a Royal Navy site in Plymouth, and we're seeking an experienced LTQR Manager to join our team. In this role, you'll oversee the collation and completion of Lifetime Quality records, including ITPs and ITCs, ensuring handover can be achieved in line with project requirements. Due to the sensitive nature of the site, BPSS security clearance is required. Please note that this process can take up to 8 weeks. Candidates must hold a passport from a NATO or MISWG member country and have resided in the UK for the past 5 years. What will you be responsible for? As a LTQR Manager, you'll be working within the Quality Assurance team, supporting them in delivering excellence across all project activities. Your day-to-day will include: Leading the LTQR/ITP process and team, ensuring timely and accurate reporting Analysing LTQR data to identify trends and areas for improvement Developing and implementing strategies to ensure records are progressively tracked in line with project requirements Managing the overall ITP/LTQR tracker and organising regular training sessions with the QA and delivery team Establishing collaborative working arrangements with the client team and supporting the development of digital records management systems What are we looking for? This role of LTQR Manager is great for you if: You hold a relevant qualification in Civil Engineering, Quality, or Construction (HNC, BSc, MSc, BEng, or MEng) You have proven experience as a LTQR/Completions or QA Manager and are ISO 9001 Lead Auditor trained You possess strong knowledge of quality standards and methodologies, with excellent analytical and communication skills You have experience managing teams and driving quality improvement initiatives You're proficient with quality management software and can work collaboratively across multiple departments Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Security Check (SC) Clearance, which takes place during/before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. Applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us - to read more about our programme to support people with convictions into employment, visit careers/making-ground. This role will also be subject to further pre-employment checks. We look forward to seeing your application to . Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
About The Role FDM is a global business and technology consultancy seeking a Business Analyst to work for our client within the financial services sector. This is initially a 5 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh. Our client is seeking someone with 3-5 years' experience in a BA role with a focus on data analysis to support two key deliverables (50/50 split): enhancements to monthly Power BI reporting dashboards/processes alongside supporting an in-flight project delivering AD Cleanup activities: backlog analysis & maintenance, sprint planning with the project manager/technical analysts, project support & reporting, and change management. Hands on knowledge or experience of Power BI, Azure DevOps, some experience of supporting technical change (Active Directory or similar) technologies would be useful. Responsibilities: Creation of monthly/quarterly dashboards or reporting packs for key stakeholders Collate, ingest and maintain key security, demand, risk and training data in our key systems Analysis and corrections of errors/exceptions to ensure that key static data and dynamic data sets are accurate Support other teams in updating, prioritising and maintaining backlog of work items within our demand management system Liaise with internal contributors, customers, operational and support teams to ensure any issues are resolved promptly, providing accurate written or verbal guidance and interpretation in order to maintain high quality service standards Maintain effective controls to mitigate risk and ensure compliance to required processes and procedures Assist in maintaining/tracking key initiatives and improvement projects Ensure that all work carried out by Global Information Security adheres to internal and external audit requirements, business regulations, and service level agreements Complete all mandatory, regulatory training and assessments About You Ability to produce high-quality monthly and quarterly dashboards or reporting packs for senior stakeholders. Proven experience in collating, ingesting, and maintaining security, demand, risk, and training data across core systems. Strong analytical skills with the capability to identify, investigate, and correct data errors or exceptions to ensure accuracy of both static and dynamic datasets. Experience supporting cross-functional teams by updating, prioritising, and maintaining backlogs within a demand management system. Strong communication skills, with the ability to liaise effectively with internal contributors, customers, operational teams, and support functions to resolve issues promptly and provide clear written and verbal guidance. Demonstrated ability to maintain effective controls, mitigate risk, and ensure adherence to required processes and procedures. Experience assisting with the tracking and maintenance of key initiatives and continuous improvement projects. Understanding of audit, regulatory, and compliance requirements, ensuring all work aligns with internal and external standards and service level agreements. Commitment to completing all mandatory and regulatory training and assessments as required. About Us We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
May 02, 2026
Contractor
About The Role FDM is a global business and technology consultancy seeking a Business Analyst to work for our client within the financial services sector. This is initially a 5 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh. Our client is seeking someone with 3-5 years' experience in a BA role with a focus on data analysis to support two key deliverables (50/50 split): enhancements to monthly Power BI reporting dashboards/processes alongside supporting an in-flight project delivering AD Cleanup activities: backlog analysis & maintenance, sprint planning with the project manager/technical analysts, project support & reporting, and change management. Hands on knowledge or experience of Power BI, Azure DevOps, some experience of supporting technical change (Active Directory or similar) technologies would be useful. Responsibilities: Creation of monthly/quarterly dashboards or reporting packs for key stakeholders Collate, ingest and maintain key security, demand, risk and training data in our key systems Analysis and corrections of errors/exceptions to ensure that key static data and dynamic data sets are accurate Support other teams in updating, prioritising and maintaining backlog of work items within our demand management system Liaise with internal contributors, customers, operational and support teams to ensure any issues are resolved promptly, providing accurate written or verbal guidance and interpretation in order to maintain high quality service standards Maintain effective controls to mitigate risk and ensure compliance to required processes and procedures Assist in maintaining/tracking key initiatives and improvement projects Ensure that all work carried out by Global Information Security adheres to internal and external audit requirements, business regulations, and service level agreements Complete all mandatory, regulatory training and assessments About You Ability to produce high-quality monthly and quarterly dashboards or reporting packs for senior stakeholders. Proven experience in collating, ingesting, and maintaining security, demand, risk, and training data across core systems. Strong analytical skills with the capability to identify, investigate, and correct data errors or exceptions to ensure accuracy of both static and dynamic datasets. Experience supporting cross-functional teams by updating, prioritising, and maintaining backlogs within a demand management system. Strong communication skills, with the ability to liaise effectively with internal contributors, customers, operational teams, and support functions to resolve issues promptly and provide clear written and verbal guidance. Demonstrated ability to maintain effective controls, mitigate risk, and ensure adherence to required processes and procedures. Experience assisting with the tracking and maintenance of key initiatives and continuous improvement projects. Understanding of audit, regulatory, and compliance requirements, ensuring all work aligns with internal and external standards and service level agreements. Commitment to completing all mandatory and regulatory training and assessments as required. About Us We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Interim Estates & Facilities Manager (Part-Time, Fixed Term) Location: Darlington Contract: Fixed term - 2 to 3 months (covering a scheduled absence) Hours: 15 hours per week, worked across Monday to Friday Start date: Potentially end of this month Hourly rate: £19.53 - £23.32 per hour (dependent on experience) Role Overview We are looking for an experienced Estates & Facilities professional to provide short-term cover for our Estates and Facilities Manager during a scheduled absence. The postholder will ensure the ongoing safety, compliance, and smooth day-to-day operation of hospice premises, facilities, and systems, working closely with internal teams and external contractors. The role is part-time (15 hours per week) and based in Darlington. Key Responsibilities Estates & Facilities Management Act as the first point of contact for estates management and fault reporting , ensuring issues are logged, prioritised, and resolved effectively. Ensure that hospice premises are fit for purpose , safe, hygienic, and well-maintained, including fabric of the building, utilities, and essential systems. Oversee planned and reactive maintenance , ensuring work is completed safely, efficiently, and to an appropriate standard. Maintain an auditable planned maintenance schedule , including servicing, inspections, and statutory testing. Ensure all waste is managed safely and in line with regulations , including general, clinical, and hazardous waste. Provide oversight of security arrangements , particularly out-of-hours, ensuring safety of staff, patients, volunteers, and visitors. Health & Safety Act as the Hospice's nominated Health & Safety lead during the cover period. Ensure compliance with all relevant health and safety legislation , policies, and procedures. Oversee and support non-clinical risk assessments , audits, and action plans as required. Ensure statutory checks and testing are completed and documented (e.g. fire safety checks, PAT testing, emergency lighting). Ensure all certificates and compliance documentation relating to premises and equipment are kept up to date. ICT & Systems Oversight (Operational Level) Liaise with the external IT support provider to ensure continuity of service. Oversee resolution of reported IT and systems faults affecting day-to-day operations. Support basic ICT administration where required, including devices, systems access, and coordination with suppliers. Procurement & Contractors Liaise with external contractors and suppliers for estates, maintenance, utilities, and facilities-related services. Support effective procurement of utilities and equipment , working within existing budgets and agreements. Line Management Provide line management for one part-time Facilities Assistant , including task allocation, support, and oversight of workload. Ensure clear communication and continuity of service within the facilities function during the cover period. Experience & Skills Required Proven experience in estates, facilities, or operations management , ideally within healthcare, charity, or a regulated environment. Strong working knowledge of health and safety compliance and facilities legislation. Experience managing planned and reactive maintenance and working with contractors. Confident communicator with the ability to work independently and manage competing priorities. Previous line management or supervisory experience is essential for this role. If you are interested, please call or respond to this advert now. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 02, 2026
Seasonal
Interim Estates & Facilities Manager (Part-Time, Fixed Term) Location: Darlington Contract: Fixed term - 2 to 3 months (covering a scheduled absence) Hours: 15 hours per week, worked across Monday to Friday Start date: Potentially end of this month Hourly rate: £19.53 - £23.32 per hour (dependent on experience) Role Overview We are looking for an experienced Estates & Facilities professional to provide short-term cover for our Estates and Facilities Manager during a scheduled absence. The postholder will ensure the ongoing safety, compliance, and smooth day-to-day operation of hospice premises, facilities, and systems, working closely with internal teams and external contractors. The role is part-time (15 hours per week) and based in Darlington. Key Responsibilities Estates & Facilities Management Act as the first point of contact for estates management and fault reporting , ensuring issues are logged, prioritised, and resolved effectively. Ensure that hospice premises are fit for purpose , safe, hygienic, and well-maintained, including fabric of the building, utilities, and essential systems. Oversee planned and reactive maintenance , ensuring work is completed safely, efficiently, and to an appropriate standard. Maintain an auditable planned maintenance schedule , including servicing, inspections, and statutory testing. Ensure all waste is managed safely and in line with regulations , including general, clinical, and hazardous waste. Provide oversight of security arrangements , particularly out-of-hours, ensuring safety of staff, patients, volunteers, and visitors. Health & Safety Act as the Hospice's nominated Health & Safety lead during the cover period. Ensure compliance with all relevant health and safety legislation , policies, and procedures. Oversee and support non-clinical risk assessments , audits, and action plans as required. Ensure statutory checks and testing are completed and documented (e.g. fire safety checks, PAT testing, emergency lighting). Ensure all certificates and compliance documentation relating to premises and equipment are kept up to date. ICT & Systems Oversight (Operational Level) Liaise with the external IT support provider to ensure continuity of service. Oversee resolution of reported IT and systems faults affecting day-to-day operations. Support basic ICT administration where required, including devices, systems access, and coordination with suppliers. Procurement & Contractors Liaise with external contractors and suppliers for estates, maintenance, utilities, and facilities-related services. Support effective procurement of utilities and equipment , working within existing budgets and agreements. Line Management Provide line management for one part-time Facilities Assistant , including task allocation, support, and oversight of workload. Ensure clear communication and continuity of service within the facilities function during the cover period. Experience & Skills Required Proven experience in estates, facilities, or operations management , ideally within healthcare, charity, or a regulated environment. Strong working knowledge of health and safety compliance and facilities legislation. Experience managing planned and reactive maintenance and working with contractors. Confident communicator with the ability to work independently and manage competing priorities. Previous line management or supervisory experience is essential for this role. If you are interested, please call or respond to this advert now. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Position Summary Magellan Aerospace, Llay Wrexham has an exciting opportunity for a Quality Assurance Manager. Full time permanent position 39 hours per week Job location: Llay, Wrexham, LL12 0PB Unionised site - works in partnership with Unite the Union The purpose of this role is to ensure that the companies' processes deliver products and services that meet customer expectations and requirements, in compliance with legal, regulatory and Magellan requirements. The QAM must ensure that all of his direct reports and all others who have an impact on product and service quality are aligned and capable of meeting the above criteria. The QAM is responsible for developing the necessary skillsets within the company to support this. The QAM must be capable of communicating at all levels inside and external to the company and ensuring that documentation and relevant records including performance metrics are produced and communicated to all stakeholders. Perks and Benefits A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development Long Service Awards Enhanced Holiday Entitlement based on length of service Free parking 25% off local gym membership Essential Responsibilities Maintenance of accreditation to AS9100 and NADCAP and obtaining extensions to approvals when required Manage customer approvals and audits Customer liaison including dealing with customer complaints and defect investigations Ensuring that direct reports can carry out process improvement and root cause analysis. This will involve development of staff and ensuring that documentation is maintained Process improvement and root cause analysis Production of Quality System Metrics/KPI's set by Quality Manager Own daily management process around QA metrics and collaborate with key stakeholders of business Continuing development of the quality management system Management, coaching, mentoring of the quality system team Effective performance reporting to internal management and to customers Ensuring that quality system team meets its performance objectives and contributing the achievement of divisional performance objectives Position Requirements Academic Good verbal and written communication HNC / HND minimum in an engineering/quality discipline Certified AS EN 9100 or IS9001:2000 lead auditor, Member of the Chartered Quality Institute or other professional body Robust knowledge of NADCAP regulation Experience 5 years in a similar position in the Aerospace industry; Lean manufacturing, Six Sigma methodologies Key Competencies Awareness of APQP Knowledge in PFMEA Investigation tools such as 8D Skills Microsoft Office PowerPoint Excel ERP/MRP systems Excellent communicator with the ability to present ideas at the highest level Completer finisher with good project management abilities Hands on approach to coaching and mentoring Personal Attributes To have Integrity Respectful to others Creative in finding ways to do things better Act ethically in all you do Collaborate well with others
May 02, 2026
Full time
Position Summary Magellan Aerospace, Llay Wrexham has an exciting opportunity for a Quality Assurance Manager. Full time permanent position 39 hours per week Job location: Llay, Wrexham, LL12 0PB Unionised site - works in partnership with Unite the Union The purpose of this role is to ensure that the companies' processes deliver products and services that meet customer expectations and requirements, in compliance with legal, regulatory and Magellan requirements. The QAM must ensure that all of his direct reports and all others who have an impact on product and service quality are aligned and capable of meeting the above criteria. The QAM is responsible for developing the necessary skillsets within the company to support this. The QAM must be capable of communicating at all levels inside and external to the company and ensuring that documentation and relevant records including performance metrics are produced and communicated to all stakeholders. Perks and Benefits A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development Long Service Awards Enhanced Holiday Entitlement based on length of service Free parking 25% off local gym membership Essential Responsibilities Maintenance of accreditation to AS9100 and NADCAP and obtaining extensions to approvals when required Manage customer approvals and audits Customer liaison including dealing with customer complaints and defect investigations Ensuring that direct reports can carry out process improvement and root cause analysis. This will involve development of staff and ensuring that documentation is maintained Process improvement and root cause analysis Production of Quality System Metrics/KPI's set by Quality Manager Own daily management process around QA metrics and collaborate with key stakeholders of business Continuing development of the quality management system Management, coaching, mentoring of the quality system team Effective performance reporting to internal management and to customers Ensuring that quality system team meets its performance objectives and contributing the achievement of divisional performance objectives Position Requirements Academic Good verbal and written communication HNC / HND minimum in an engineering/quality discipline Certified AS EN 9100 or IS9001:2000 lead auditor, Member of the Chartered Quality Institute or other professional body Robust knowledge of NADCAP regulation Experience 5 years in a similar position in the Aerospace industry; Lean manufacturing, Six Sigma methodologies Key Competencies Awareness of APQP Knowledge in PFMEA Investigation tools such as 8D Skills Microsoft Office PowerPoint Excel ERP/MRP systems Excellent communicator with the ability to present ideas at the highest level Completer finisher with good project management abilities Hands on approach to coaching and mentoring Personal Attributes To have Integrity Respectful to others Creative in finding ways to do things better Act ethically in all you do Collaborate well with others
Due to exciting transformation, we are pleased to announce an opportunity for a collaborative, inclusive, and engaging individual, with extensive Supply Chain Risk experience gained from supplier/vendor management, to join our Compliance team as Supply Chain Compliance Officer. The primary responsibility for this role will be to interface with our customers, tenders/bids team and account managers to articulate our security posture based on customer security vetting requirements. Secondarily, in this exciting role, you will also be responsible for maintaining TPRM principles and standards, ensuring that third party suppliers/vendors/partners are vetted, monitored regularly, and managed to mitigate risks that could negatively impact Bytes. This is an exciting time for the team, and you will play a key role in helping us to mature this function. You will have lots of autonomy and variety within your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table. KEY RESPONSIBILITIES: Implementation and operationalisation of third party management systems in line with business strategic direction Management of inbound and outbound supply chain assurance including responses to customers and working with appropriate suppliers/vendors/partners New supplier onboarding risk review and assessment Conduct Supplier Management Reviews (including security assurance and data privacy impact assessment) Ensure documentation and records are maintained in appropriate systems / tools which are updated at required intervals Provide guidance to relevant teams and stakeholders regarding TPRM processes and standards INDIVIDUAL RESPONSIBILITIES: Reviewing and maintaining operating procedures and processes for ongoing monitoring of assurance activities Perform due diligence of potential and existing suppliers and monitoring compliance at periodic intervals Providing regular reporting on third party management to Legal & Compliance, CISO and ExCo as required Assisting in internal and external audits as required Maintaining quality output of information to Bytes customers and ensuring quality standards are met for the suppliers/vendors/partners security posture
May 02, 2026
Full time
Due to exciting transformation, we are pleased to announce an opportunity for a collaborative, inclusive, and engaging individual, with extensive Supply Chain Risk experience gained from supplier/vendor management, to join our Compliance team as Supply Chain Compliance Officer. The primary responsibility for this role will be to interface with our customers, tenders/bids team and account managers to articulate our security posture based on customer security vetting requirements. Secondarily, in this exciting role, you will also be responsible for maintaining TPRM principles and standards, ensuring that third party suppliers/vendors/partners are vetted, monitored regularly, and managed to mitigate risks that could negatively impact Bytes. This is an exciting time for the team, and you will play a key role in helping us to mature this function. You will have lots of autonomy and variety within your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table. KEY RESPONSIBILITIES: Implementation and operationalisation of third party management systems in line with business strategic direction Management of inbound and outbound supply chain assurance including responses to customers and working with appropriate suppliers/vendors/partners New supplier onboarding risk review and assessment Conduct Supplier Management Reviews (including security assurance and data privacy impact assessment) Ensure documentation and records are maintained in appropriate systems / tools which are updated at required intervals Provide guidance to relevant teams and stakeholders regarding TPRM processes and standards INDIVIDUAL RESPONSIBILITIES: Reviewing and maintaining operating procedures and processes for ongoing monitoring of assurance activities Perform due diligence of potential and existing suppliers and monitoring compliance at periodic intervals Providing regular reporting on third party management to Legal & Compliance, CISO and ExCo as required Assisting in internal and external audits as required Maintaining quality output of information to Bytes customers and ensuring quality standards are met for the suppliers/vendors/partners security posture
This is a great opportunity for an experienced Audit and Accounts Senior to join a firm that genuinely does things differently. Small enough that you will actually matter, big enough to offer the technical depth and client quality you would expect from a much larger practice. The variety of work here is the real draw. You will be working closely with partners, getting involved in strategic conversations with owner-managed businesses at the moments that actually count for them. If you are feeling like a number in your current firm and want a role where you can take real ownership and progress on merit, this is worth a serious look. Job Title: Audit & Accounts Senior Job Type: Permanent Location: Guildford Salary: £45 000 Reference no: 16069 Audit & Accounts Senior Benefits Hybrid and flexible working with core hours and flexible start/finish times Real progression opportunities, partners who have come up through the firm themselves 25 days holiday plus bank holidays Salary benchmarked against larger firms Regular social events and a genuinely enjoyable place to work Audit & Accounts Senior About The Role The variety here is something you will not find easily elsewhere. You will work across audit and accounts for a broad portfolio of owner-managed businesses, covering multiple sectors and countries. These are clients who come to the firm not just for compliance work but for real business guidance, and you will be part of those conversations. You will work closely with partners day to day and take an active role in bringing on the junior members of the team. Key responsibilities: Preparation of accounts for statutory, management and ad hoc requirements Planning, budgeting and finalising audit files, managing the process through to completion Working as part of the team to hit deadlines and make sure clients get a great experience Delegating and reviewing the work of trainees and supporting their development Spotting opportunities to add value for clients and challenging existing approaches where it makes sense Supporting managers and partners across their portfolios and on ad hoc projects Building trusted relationships with clients and being part of the bigger picture conversations The successful Audit & Accounts will have: ACA or ACCA qualified Strong audit experience, though a genuine willingness to learn will be considered Experience taking audit and accounts assignments from planning through to completion Working knowledge of accounting software, Xero, QuickBooks or IRIS is helpful but not essential Good analytical skills and a practical, commercial approach to work Strong communication skills, written and in person Comfortable working on your own as well as part of a team Well organised with the ability to juggle competing deadlines Proactive and keen to take ownership Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
May 01, 2026
Full time
This is a great opportunity for an experienced Audit and Accounts Senior to join a firm that genuinely does things differently. Small enough that you will actually matter, big enough to offer the technical depth and client quality you would expect from a much larger practice. The variety of work here is the real draw. You will be working closely with partners, getting involved in strategic conversations with owner-managed businesses at the moments that actually count for them. If you are feeling like a number in your current firm and want a role where you can take real ownership and progress on merit, this is worth a serious look. Job Title: Audit & Accounts Senior Job Type: Permanent Location: Guildford Salary: £45 000 Reference no: 16069 Audit & Accounts Senior Benefits Hybrid and flexible working with core hours and flexible start/finish times Real progression opportunities, partners who have come up through the firm themselves 25 days holiday plus bank holidays Salary benchmarked against larger firms Regular social events and a genuinely enjoyable place to work Audit & Accounts Senior About The Role The variety here is something you will not find easily elsewhere. You will work across audit and accounts for a broad portfolio of owner-managed businesses, covering multiple sectors and countries. These are clients who come to the firm not just for compliance work but for real business guidance, and you will be part of those conversations. You will work closely with partners day to day and take an active role in bringing on the junior members of the team. Key responsibilities: Preparation of accounts for statutory, management and ad hoc requirements Planning, budgeting and finalising audit files, managing the process through to completion Working as part of the team to hit deadlines and make sure clients get a great experience Delegating and reviewing the work of trainees and supporting their development Spotting opportunities to add value for clients and challenging existing approaches where it makes sense Supporting managers and partners across their portfolios and on ad hoc projects Building trusted relationships with clients and being part of the bigger picture conversations The successful Audit & Accounts will have: ACA or ACCA qualified Strong audit experience, though a genuine willingness to learn will be considered Experience taking audit and accounts assignments from planning through to completion Working knowledge of accounting software, Xero, QuickBooks or IRIS is helpful but not essential Good analytical skills and a practical, commercial approach to work Strong communication skills, written and in person Comfortable working on your own as well as part of a team Well organised with the ability to juggle competing deadlines Proactive and keen to take ownership Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
We're looking for a Technical Assurance Manager to join our Devonport Royal Dockyard team based in Plymouth. Location: Plymouth, Devonport Royal Dockyard Hours: 42.5 hours per week We are unable to offer certificates of sponsorship to any candidates in this role. Due to the sensitive nature of the site, BPSS security clearance is required . Please note that this process can take up to 8 weeks. Eligibility criteria : Candidates must hold a passport from a NATO or MISWG member country and have resided in the UK for the past 5 years. We're excited to welcome a Technical Assurance Manager to our KierBAM Joint Venture partnership. You'll play a vital role in ensuring technical quality, compliance, and integrity across our Royal Navy redevelopment project in Plymouth. This is an excellent opportunity to work within a collaborative environment where your expertise will directly contribute to maintaining the highest standards across all aspects of our operations. What will you be responsible for? As a Technical Assurance Manager, you'll be working within the Quality Assurance team, supporting them in maintaining exceptional standards and compliance. Your day to day will include: Leading technical assurance activities and conducting audits, inspections, and reviews to ensure compliance with industry standards Managing the non-conformance process, trending data from corrective actions, and ensuring timely closure Collaborating with engineering, quality, safety, and project teams to identify and resolve technical issues Overseeing concrete management and materials management to maintain quality throughout the project Preparing clear, comprehensive technical assurance reports for senior management and stakeholders What are we looking for? This role of Technical Assurance Manager is great for you if: You hold a Civil Engineering or Construction-related qualification (HNC, BSc, MSc, BEng, or MEng) and have proven experience in technical or quality assurance You possess strong knowledge of industry standards, codes, and regulations, with experience conducting audits and managing compliance activities You're an excellent communicator with strong organisational skills who can work collaboratively across different teams You're ISO 9001 Lead Auditor trained and hold a CSCS White/Managers Card You meet the eligibility criteria: holding a passport from a NATO or MISWG member country and having resided in the UK for the past 5 years Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Security Check (SC) Clearance, which takes place during/before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. Applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us - to read more about our programme to support people with convictions into employment, visit careers/making-ground. This role will also be subject to further pre-employment checks. We look forward to seeing your application to . Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
May 01, 2026
Full time
We're looking for a Technical Assurance Manager to join our Devonport Royal Dockyard team based in Plymouth. Location: Plymouth, Devonport Royal Dockyard Hours: 42.5 hours per week We are unable to offer certificates of sponsorship to any candidates in this role. Due to the sensitive nature of the site, BPSS security clearance is required . Please note that this process can take up to 8 weeks. Eligibility criteria : Candidates must hold a passport from a NATO or MISWG member country and have resided in the UK for the past 5 years. We're excited to welcome a Technical Assurance Manager to our KierBAM Joint Venture partnership. You'll play a vital role in ensuring technical quality, compliance, and integrity across our Royal Navy redevelopment project in Plymouth. This is an excellent opportunity to work within a collaborative environment where your expertise will directly contribute to maintaining the highest standards across all aspects of our operations. What will you be responsible for? As a Technical Assurance Manager, you'll be working within the Quality Assurance team, supporting them in maintaining exceptional standards and compliance. Your day to day will include: Leading technical assurance activities and conducting audits, inspections, and reviews to ensure compliance with industry standards Managing the non-conformance process, trending data from corrective actions, and ensuring timely closure Collaborating with engineering, quality, safety, and project teams to identify and resolve technical issues Overseeing concrete management and materials management to maintain quality throughout the project Preparing clear, comprehensive technical assurance reports for senior management and stakeholders What are we looking for? This role of Technical Assurance Manager is great for you if: You hold a Civil Engineering or Construction-related qualification (HNC, BSc, MSc, BEng, or MEng) and have proven experience in technical or quality assurance You possess strong knowledge of industry standards, codes, and regulations, with experience conducting audits and managing compliance activities You're an excellent communicator with strong organisational skills who can work collaboratively across different teams You're ISO 9001 Lead Auditor trained and hold a CSCS White/Managers Card You meet the eligibility criteria: holding a passport from a NATO or MISWG member country and having resided in the UK for the past 5 years Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Security Check (SC) Clearance, which takes place during/before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. Applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us - to read more about our programme to support people with convictions into employment, visit careers/making-ground. This role will also be subject to further pre-employment checks. We look forward to seeing your application to . Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client's and partners to maintain the utility services essential to modern life throughout the UK. About the Role Due to continued growth, we are looking to recruit within the Health and Safety department, based in Leyland, Lancashire Reporting locally into the HSEQ Director, Sapphire's HSEQ Manager for Leyland will be responsible for providing the support, advice and information necessary for the operations team to deliver their services in a continually improving safe and environmentally friendly manner. The role will be responsible for the monitoring of Health, Safety and Environmental performance, reporting to HSEQ Director and Operational Management on trend analysis, incidents, investigation findings, lessons learnt whilst highlighting any deficiencies within the Safety Management System and providing suitable solutions and best practice for implementation. Working closely with key stakeholders - internal and external to provide professional HSEQ guidance and support. Hours 40 hours per week (Monday to Friday 09.00am-17.00pm, with a 30 min unpaid lunch). Hours to be flexible around business needs. Responsibilities Adding value to the Sapphire operations team through sound advice and engagement. Expanding their knowledge and competence of other areas of health, safety, environment and assurance in order to become a multi-skilled member of the HSEQ family. Writing clear, concise and readily-understood reports, procedures and guidance documents. Taking ownership of Sapphire procedures and guidance documents, amending them as necessary to reflect best working practices and legal and other requirements for the Contract. Assisting in developing, rolling out and monitoring compliance with the Divisional 9001 / 14001 / 45001 Management Systems to demonstrate compliance with the corporate systems. Assisting in the collaborative development of processes and procedures. Applying technical or specialist knowledge to observe, inspect and audit as necessary to identify areas of strength and weakness. Conducting audits / inspections on operational teams to ensure that the Company's HSEQ systems and associated control measures are being fully implemented and remain effective. Leading the operations teams in identifying the causes of any weaknesses and put into place actions that will improve performance. Identifying, initiating and facilitating projects to improve performance. Leading a team to investigate incidents, identifying their root causes and actions to prevent recurrence. Keeping abreast of legislation, developments and best practices within their areas of expertise, highlighting any implications for the business. Giving detailed training on HSEQ topics and procedures to enable the information to be cascaded further. Assisting with determining the HSEQ competencies needed by the operational team. Promoting and demonstrating a consistently high HSEQ ethic. Experience and qualifications required for the role A minimum of 5 years in a HSEQ Management role Must have Capital Projects experience NEBOSH Diploma or Equivalent / Environmental Qualification / Training Qualification essential Knowledge and experience of Quality Management Systems particularly 9001/14001/45001 (Desirable) Qualification and full membership of a professional institution (IOSH, IEMA, CQI, etc.) (Desirable) Skills Good knowledge of Microsoft Office suite of products, excellent knowledge of Microsoft Excel Strong Utilities understanding Strong knowledge of HSEQ in a contracting context Strong desire to maintain client relationships whilst not compromising contractual entitlement Strong communication and interpersonal skills What you will get in return In joining Sapphire Utility Solutions as part of the Lanes Group - the UK's largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity. What we offer Company Pension Death in Service Employee Assistance / wellness Programme Free on-site parking Company car or car allowance 25 days holiday plus bank holidays This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. Lanes - Lanes I - SUS - Clearflow - AQS - We are an equal opportunities employer and welcome applications from under-represented members of the community Strictly no agencies please. LAN
May 01, 2026
Full time
Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client's and partners to maintain the utility services essential to modern life throughout the UK. About the Role Due to continued growth, we are looking to recruit within the Health and Safety department, based in Leyland, Lancashire Reporting locally into the HSEQ Director, Sapphire's HSEQ Manager for Leyland will be responsible for providing the support, advice and information necessary for the operations team to deliver their services in a continually improving safe and environmentally friendly manner. The role will be responsible for the monitoring of Health, Safety and Environmental performance, reporting to HSEQ Director and Operational Management on trend analysis, incidents, investigation findings, lessons learnt whilst highlighting any deficiencies within the Safety Management System and providing suitable solutions and best practice for implementation. Working closely with key stakeholders - internal and external to provide professional HSEQ guidance and support. Hours 40 hours per week (Monday to Friday 09.00am-17.00pm, with a 30 min unpaid lunch). Hours to be flexible around business needs. Responsibilities Adding value to the Sapphire operations team through sound advice and engagement. Expanding their knowledge and competence of other areas of health, safety, environment and assurance in order to become a multi-skilled member of the HSEQ family. Writing clear, concise and readily-understood reports, procedures and guidance documents. Taking ownership of Sapphire procedures and guidance documents, amending them as necessary to reflect best working practices and legal and other requirements for the Contract. Assisting in developing, rolling out and monitoring compliance with the Divisional 9001 / 14001 / 45001 Management Systems to demonstrate compliance with the corporate systems. Assisting in the collaborative development of processes and procedures. Applying technical or specialist knowledge to observe, inspect and audit as necessary to identify areas of strength and weakness. Conducting audits / inspections on operational teams to ensure that the Company's HSEQ systems and associated control measures are being fully implemented and remain effective. Leading the operations teams in identifying the causes of any weaknesses and put into place actions that will improve performance. Identifying, initiating and facilitating projects to improve performance. Leading a team to investigate incidents, identifying their root causes and actions to prevent recurrence. Keeping abreast of legislation, developments and best practices within their areas of expertise, highlighting any implications for the business. Giving detailed training on HSEQ topics and procedures to enable the information to be cascaded further. Assisting with determining the HSEQ competencies needed by the operational team. Promoting and demonstrating a consistently high HSEQ ethic. Experience and qualifications required for the role A minimum of 5 years in a HSEQ Management role Must have Capital Projects experience NEBOSH Diploma or Equivalent / Environmental Qualification / Training Qualification essential Knowledge and experience of Quality Management Systems particularly 9001/14001/45001 (Desirable) Qualification and full membership of a professional institution (IOSH, IEMA, CQI, etc.) (Desirable) Skills Good knowledge of Microsoft Office suite of products, excellent knowledge of Microsoft Excel Strong Utilities understanding Strong knowledge of HSEQ in a contracting context Strong desire to maintain client relationships whilst not compromising contractual entitlement Strong communication and interpersonal skills What you will get in return In joining Sapphire Utility Solutions as part of the Lanes Group - the UK's largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity. What we offer Company Pension Death in Service Employee Assistance / wellness Programme Free on-site parking Company car or car allowance 25 days holiday plus bank holidays This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. Lanes - Lanes I - SUS - Clearflow - AQS - We are an equal opportunities employer and welcome applications from under-represented members of the community Strictly no agencies please. LAN
Are you an experienced audit and accounts professional ready to take the next step with a firm that genuinely invests in its people? Crowe Watson Recruitment, one of the UK's most trusted specialist recruiters in accountancy practice, is proud to be working exclusively on behalf of a leading firm of Chartered Accountants based in Oswestry, who are seeking a talented Audit and Accounts Senior to join their growing team. From day one, you will benefit from flexible working arrangements, a company pension scheme, and much more, all within a firm that places real emphasis on professional growth and long-term career development. This is a genuinely exciting opportunity to join a highly regarded practice where you will play a key role in delivering a wide range of audit and accounts work across an interesting and varied client portfolio. The firm has built a strong reputation locally and regionally, and they are committed to providing a collaborative, supportive environment in which their people can truly thrive. As an Audit and Accounts Senior, you will be expected to take ownership of assignments, support junior members of the team, and build meaningful relationships with clients across a range of sectors. The ideal candidate will be ACA or ACCA qualified, or close to qualification, with solid experience gained within a UK practice environment. You will be comfortable managing your own workload, communicating directly with clients, and contributing positively to the wider team. Crowe Watson Recruitment has a strong track record of placing candidates in roles where they flourish, and we are confident this firm offers exactly the kind of environment where the right individual can build a long and rewarding career. You might not meet all the criteria, but if you are passionate about developing yourself and your career, we'd love to hear from you. Crowe Watson is acting as an Employment Agency. References to pay rates are indicative and salary is dependent on experience. Key Responsibilities Planning and delivering audit assignments from start to completion for a diverse range of clients Preparing year-end accounts for sole traders, partnerships, and limited companies Reviewing and supervising the work of junior and semi-senior team members Liaising directly with clients to manage expectations and resolve queries in a timely manner Assisting with the preparation of corporation tax computations Identifying opportunities to improve internal processes and contribute to team development Supporting managers and partners on ad hoc projects as required Requirements ACA or ACCA qualified, part-qualified or finalist level At leats three years' experience working within a UK Practice environment Strong technical knowledge of audit and accounts preparation Proficiency with accounting software such as Xero, CCH, or similar platforms Excellent communication and interpersonal skills Ability to manage multiple assignments and meet deadlines effectively A proactive, self-motivated approach with a genuine desire to progress
May 01, 2026
Full time
Are you an experienced audit and accounts professional ready to take the next step with a firm that genuinely invests in its people? Crowe Watson Recruitment, one of the UK's most trusted specialist recruiters in accountancy practice, is proud to be working exclusively on behalf of a leading firm of Chartered Accountants based in Oswestry, who are seeking a talented Audit and Accounts Senior to join their growing team. From day one, you will benefit from flexible working arrangements, a company pension scheme, and much more, all within a firm that places real emphasis on professional growth and long-term career development. This is a genuinely exciting opportunity to join a highly regarded practice where you will play a key role in delivering a wide range of audit and accounts work across an interesting and varied client portfolio. The firm has built a strong reputation locally and regionally, and they are committed to providing a collaborative, supportive environment in which their people can truly thrive. As an Audit and Accounts Senior, you will be expected to take ownership of assignments, support junior members of the team, and build meaningful relationships with clients across a range of sectors. The ideal candidate will be ACA or ACCA qualified, or close to qualification, with solid experience gained within a UK practice environment. You will be comfortable managing your own workload, communicating directly with clients, and contributing positively to the wider team. Crowe Watson Recruitment has a strong track record of placing candidates in roles where they flourish, and we are confident this firm offers exactly the kind of environment where the right individual can build a long and rewarding career. You might not meet all the criteria, but if you are passionate about developing yourself and your career, we'd love to hear from you. Crowe Watson is acting as an Employment Agency. References to pay rates are indicative and salary is dependent on experience. Key Responsibilities Planning and delivering audit assignments from start to completion for a diverse range of clients Preparing year-end accounts for sole traders, partnerships, and limited companies Reviewing and supervising the work of junior and semi-senior team members Liaising directly with clients to manage expectations and resolve queries in a timely manner Assisting with the preparation of corporation tax computations Identifying opportunities to improve internal processes and contribute to team development Supporting managers and partners on ad hoc projects as required Requirements ACA or ACCA qualified, part-qualified or finalist level At leats three years' experience working within a UK Practice environment Strong technical knowledge of audit and accounts preparation Proficiency with accounting software such as Xero, CCH, or similar platforms Excellent communication and interpersonal skills Ability to manage multiple assignments and meet deadlines effectively A proactive, self-motivated approach with a genuine desire to progress
Quality Manager Blackburn, Lancashire BB1 Full-time Permanent role Monday to Friday 40 hours per week Salary: £50,000 £52,000 per annum Hawk 3 Talent Solutions are seeking an experienced and driven Quality Manager to lead the quality function within a fast-paced manufacturing environment, based in Blackburn, Lancashire. This is a key leadership role responsible for ensuring compliance with industry standards and driving continuous improvement across the site. Key Responsibilities Lead and manage the quality team, ensuring effective operation of the Quality Management System. Maintain and develop integrated quality systems covering all stages of production. Ensure compliance with ISO, BRC, and other relevant standards. Investigate customer complaints, identify root causes, and implement corrective actions. Champion a data-driven, customer-focused culture. Manage internal audits and lead external certification and customer audits. Support vendor development and quality assurance of the supplier base. Chair HACCP and Management Review Meetings. Promote safe working practices and compliance with health and safety regulations. Person Specification Proven experience in managing quality systems within manufacturing. Strong leadership and line management experience. Skilled in continuous improvement initiatives. Excellent communication and motivational skills. Ability to work under pressure and meet deadlines. Experience in injection moulding is advantageous. Numerate and computer literate. Benefits Free Onsite Packing Life Assurance Private Medical Scheme Pension If you would like to apply for the role of Quality Manager then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 1.6.2026 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
May 01, 2026
Full time
Quality Manager Blackburn, Lancashire BB1 Full-time Permanent role Monday to Friday 40 hours per week Salary: £50,000 £52,000 per annum Hawk 3 Talent Solutions are seeking an experienced and driven Quality Manager to lead the quality function within a fast-paced manufacturing environment, based in Blackburn, Lancashire. This is a key leadership role responsible for ensuring compliance with industry standards and driving continuous improvement across the site. Key Responsibilities Lead and manage the quality team, ensuring effective operation of the Quality Management System. Maintain and develop integrated quality systems covering all stages of production. Ensure compliance with ISO, BRC, and other relevant standards. Investigate customer complaints, identify root causes, and implement corrective actions. Champion a data-driven, customer-focused culture. Manage internal audits and lead external certification and customer audits. Support vendor development and quality assurance of the supplier base. Chair HACCP and Management Review Meetings. Promote safe working practices and compliance with health and safety regulations. Person Specification Proven experience in managing quality systems within manufacturing. Strong leadership and line management experience. Skilled in continuous improvement initiatives. Excellent communication and motivational skills. Ability to work under pressure and meet deadlines. Experience in injection moulding is advantageous. Numerate and computer literate. Benefits Free Onsite Packing Life Assurance Private Medical Scheme Pension If you would like to apply for the role of Quality Manager then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 1.6.2026 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
We are working with a leading, independent business based in Wolverhampton, who are looking to recruit their Operations Manager, to form part of their Senior Leadership Team. As Operations Manager, you will be responsible for the end-to-end management of operations, including Production, Warehouse/Yard, Transport & Logistics, Procurement, Customer Service, and Health & Safety. You will lead departmental managers, ensuring all functions operate efficiently, collaboratively, and in line with business objectives. A key focus of the role is driving performance, improving processes, and delivering industry-leading customer service. The business is currently experiencing sustained double-digit growth in turnover, which is expected to continue, making this a key role in scaling operations to support ongoing expansion along with the required processes and workflow. You will also play a pivotal role in managing the transition to a new facility, ensuring continuity of operations and minimal disruption. Key Responsibilities Operational Leadership Take full accountability for day-to-day operations across all departments Align production, warehouse, logistics, and customer service to ensure smooth workflow Drive continuous improvement, efficiency, and cost control across the business Establish, monitor, and deliver against KPIs Implement and document scalable process, workflows and lean management. Production & Manufacturing Oversee production planning, output, and efficiency Ensure manufacturing processes (including fabrication and bespoke orders) meet quality and delivery standards Oversee powder coating and investigate feasibility to bring in house Identify and implement process improvements to increase productivity Warehouse, Yard & Stock Control Manage goods in/out operations and yard organisation Ensure accurate stock control systems and regular stock audits Maintain optimal stock levels to support production and customer demand Transport & Logistics Develop and maintain an efficient and cost-effective transport plan Coordinate closely with production and warehouse teams to ensure timely dispatch Monitor delivery performance and customer satisfaction Customer Service & Office Operations Oversee order processing to ensure speed and accuracy Ensure proactive communication with customers on lead times and deliveries Support handling of bespoke and complex orders Commercial & Sales Support Support the sales team in winning new business and key accounts Work closely with sales to ensure operational capability aligns with customer requirements Engage with customers when required, including site visits and relationship management Contribute to pricing, lead time commitments, and service offering to improve win rates Drive a customer-first mindset across all operational departments Procurement Manage purchasing of raw materials and stock Oversee the import of raw materials , including supplier coordination, shipping, lead times, and cost control Ensure compliance with import regulations, duties, and documentation requirements Work closely with CMT Group procurement to leverage group buying power Monitor supplier performance to maintain cost efficiency and continuity of supply People Management & HR Lead, develop, and support departmental managers Oversee recruitment, onboarding, and absence management for operational teams Build a high-performance, accountable, and engaged workforce Health & Safety Ensure full compliance with H&S legislation and company policies Promote and maintain a strong safety-first culture Projects & Site Transition Lead the transition to new premises Plan and execute the move with minimal disruption Identify risks and implement mitigation strategies Requirements Proven experience in a manufacturing or industrial environment Strong track record in multi-department operations management Experience overseeing production, logistics, and stock control Experience in procurement and sourcing of raw materials , including importing Working knowledge of import processes, shipping logistics, and customs/duties requirements Commercially aware with experience supporting sales growth and customer acquisition Experience working closely with sales teams to convert opportunities into orders Confident engaging with customers, including site visits and relationship management Demonstrated ability in project management (site relocation advantageous) Strong understanding of cost control, budgeting, and financial performance Experience implementing KPIs and performance management frameworks Excellent communication, leadership, and organisational skills Benefits Salary- 55,000- 75,000 depending on experience Monday- Friday- Day shifts
May 01, 2026
Full time
We are working with a leading, independent business based in Wolverhampton, who are looking to recruit their Operations Manager, to form part of their Senior Leadership Team. As Operations Manager, you will be responsible for the end-to-end management of operations, including Production, Warehouse/Yard, Transport & Logistics, Procurement, Customer Service, and Health & Safety. You will lead departmental managers, ensuring all functions operate efficiently, collaboratively, and in line with business objectives. A key focus of the role is driving performance, improving processes, and delivering industry-leading customer service. The business is currently experiencing sustained double-digit growth in turnover, which is expected to continue, making this a key role in scaling operations to support ongoing expansion along with the required processes and workflow. You will also play a pivotal role in managing the transition to a new facility, ensuring continuity of operations and minimal disruption. Key Responsibilities Operational Leadership Take full accountability for day-to-day operations across all departments Align production, warehouse, logistics, and customer service to ensure smooth workflow Drive continuous improvement, efficiency, and cost control across the business Establish, monitor, and deliver against KPIs Implement and document scalable process, workflows and lean management. Production & Manufacturing Oversee production planning, output, and efficiency Ensure manufacturing processes (including fabrication and bespoke orders) meet quality and delivery standards Oversee powder coating and investigate feasibility to bring in house Identify and implement process improvements to increase productivity Warehouse, Yard & Stock Control Manage goods in/out operations and yard organisation Ensure accurate stock control systems and regular stock audits Maintain optimal stock levels to support production and customer demand Transport & Logistics Develop and maintain an efficient and cost-effective transport plan Coordinate closely with production and warehouse teams to ensure timely dispatch Monitor delivery performance and customer satisfaction Customer Service & Office Operations Oversee order processing to ensure speed and accuracy Ensure proactive communication with customers on lead times and deliveries Support handling of bespoke and complex orders Commercial & Sales Support Support the sales team in winning new business and key accounts Work closely with sales to ensure operational capability aligns with customer requirements Engage with customers when required, including site visits and relationship management Contribute to pricing, lead time commitments, and service offering to improve win rates Drive a customer-first mindset across all operational departments Procurement Manage purchasing of raw materials and stock Oversee the import of raw materials , including supplier coordination, shipping, lead times, and cost control Ensure compliance with import regulations, duties, and documentation requirements Work closely with CMT Group procurement to leverage group buying power Monitor supplier performance to maintain cost efficiency and continuity of supply People Management & HR Lead, develop, and support departmental managers Oversee recruitment, onboarding, and absence management for operational teams Build a high-performance, accountable, and engaged workforce Health & Safety Ensure full compliance with H&S legislation and company policies Promote and maintain a strong safety-first culture Projects & Site Transition Lead the transition to new premises Plan and execute the move with minimal disruption Identify risks and implement mitigation strategies Requirements Proven experience in a manufacturing or industrial environment Strong track record in multi-department operations management Experience overseeing production, logistics, and stock control Experience in procurement and sourcing of raw materials , including importing Working knowledge of import processes, shipping logistics, and customs/duties requirements Commercially aware with experience supporting sales growth and customer acquisition Experience working closely with sales teams to convert opportunities into orders Confident engaging with customers, including site visits and relationship management Demonstrated ability in project management (site relocation advantageous) Strong understanding of cost control, budgeting, and financial performance Experience implementing KPIs and performance management frameworks Excellent communication, leadership, and organisational skills Benefits Salary- 55,000- 75,000 depending on experience Monday- Friday- Day shifts
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fastmoving environment. We work with a diverse portfolio of clients across the commercial and not-for-profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements in the Public Sector. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our Public Sector clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work preferably in the Public Sector. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flowcharting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fastmoving environment. We work with a diverse portfolio of clients across the commercial and not-for-profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements in the Public Sector. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our Public Sector clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work preferably in the Public Sector. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flowcharting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Audit Manager - Banking and Lending As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK RSM is expanding its audit offering in the banking, building society, and lending sectors, focusing on both regulated and unregulated lenders. As an Audit Manager role in our banking and lending team, you will lead the delivery of audits for lending clients with a strong emphasis on IFRS9 whilst managing a diverse portfolio. This leadership position includes developing and mentoring team members, supporting technical and training teams to build specialist expertise, and contributing to strategic growth initiatives while enhancing audit methodology. RSM offers a transparent, supportive culture with clear opportunities for career progression and professional development, making this an exciting time to join our rapidly growing service line. You ll make an impact by: Manage a portfolio of statutory audits in the lending sector, ensuring compliance with firm procedures and quality standards Oversee and brief staff on assignments, provide training, liaise with senior client staff, and resolve key audit matters in consultation with stakeholders Attend and present at client audit committees and board meetings, and supporting with business development, including scoping and pitching Lead recruitment, line management, sector-specific training, and development of junior team members, while participating in industry organizations Collaborate with national technical and training teams to enhance audit methodology and training on IFRS9 and other technical areas impacting lenders What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate: ACA, ACCA, CA or equivalent qualification Experienced Audit Manager with strong IFRS 9 expertise, particularly in accounting and auditing expected credit losses Practical experience auditing ECL models for retail/consumer lending products such as mortgages, personal loans, credit cards, and consumer finance Background in banking, commercial, or retail finance sectors, with ability to develop or enhance IFRS 9 audit methodologies Proven leadership and project management skills, with experience leading teams and delivering complex assignments Excellent interpersonal, communication, and presentation skills, with a collaborative and team-oriented approach What we can offer you: Within audit, we promote from within wherever possible, listen to your career goals and aspirations, and support you in your short and long-term goals. We offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. 27 Days Holiday (with the option of purchasing additional days) Long-term career development opportunities in a supportive and evolving environment Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse talent development team
May 01, 2026
Full time
Audit Manager - Banking and Lending As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK RSM is expanding its audit offering in the banking, building society, and lending sectors, focusing on both regulated and unregulated lenders. As an Audit Manager role in our banking and lending team, you will lead the delivery of audits for lending clients with a strong emphasis on IFRS9 whilst managing a diverse portfolio. This leadership position includes developing and mentoring team members, supporting technical and training teams to build specialist expertise, and contributing to strategic growth initiatives while enhancing audit methodology. RSM offers a transparent, supportive culture with clear opportunities for career progression and professional development, making this an exciting time to join our rapidly growing service line. You ll make an impact by: Manage a portfolio of statutory audits in the lending sector, ensuring compliance with firm procedures and quality standards Oversee and brief staff on assignments, provide training, liaise with senior client staff, and resolve key audit matters in consultation with stakeholders Attend and present at client audit committees and board meetings, and supporting with business development, including scoping and pitching Lead recruitment, line management, sector-specific training, and development of junior team members, while participating in industry organizations Collaborate with national technical and training teams to enhance audit methodology and training on IFRS9 and other technical areas impacting lenders What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate: ACA, ACCA, CA or equivalent qualification Experienced Audit Manager with strong IFRS 9 expertise, particularly in accounting and auditing expected credit losses Practical experience auditing ECL models for retail/consumer lending products such as mortgages, personal loans, credit cards, and consumer finance Background in banking, commercial, or retail finance sectors, with ability to develop or enhance IFRS 9 audit methodologies Proven leadership and project management skills, with experience leading teams and delivering complex assignments Excellent interpersonal, communication, and presentation skills, with a collaborative and team-oriented approach What we can offer you: Within audit, we promote from within wherever possible, listen to your career goals and aspirations, and support you in your short and long-term goals. We offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. 27 Days Holiday (with the option of purchasing additional days) Long-term career development opportunities in a supportive and evolving environment Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse talent development team
Health and Safety Manager Salary: 45,000 Location: Lewes, East Sussex (onsite) We're seeking a dedicated Health and Safety Manager to join a world-class opera house and arts organisation for a 12-month fixed-term contract. The role involves developing, implementing, and overseeing comprehensive health and safety practices across the organisation, ensuring compliance with legislation and fostering a proactive safety culture. The successful Health and Safety Manager will: Lead on the development, review, and communication of the organisation's H&S policies and procedures, advocating best practice. Oversee risk assessments, safety audits, and inspections across all operational areas, including complex productions and site-wide activities. Manage accident and incident reporting, investigations, and ensure statutory compliance with RIDDOR. Coordinate and deliver mandatory training programmes and safety inductions to all staff and contractors. Chair the monthly safety committee meetings, providing expert advice and facilitating continuous safety improvement. The ideal candidate will have: A NEBOSH General Certificate or equivalent and membership of IOSH Extensive knowledge of current health and safety legislation and proven experience advising at both strategic and operational levels. Ability to communicate effectively with all organisational tiers, influencing positive safety behaviours. Experience managing safety performance and incident investigations If you're driven to ensure safety excellence in a vibrant arts environment, we would love to hear from you. For more information or to apply please contact: Madeline Underwood at or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.
May 01, 2026
Full time
Health and Safety Manager Salary: 45,000 Location: Lewes, East Sussex (onsite) We're seeking a dedicated Health and Safety Manager to join a world-class opera house and arts organisation for a 12-month fixed-term contract. The role involves developing, implementing, and overseeing comprehensive health and safety practices across the organisation, ensuring compliance with legislation and fostering a proactive safety culture. The successful Health and Safety Manager will: Lead on the development, review, and communication of the organisation's H&S policies and procedures, advocating best practice. Oversee risk assessments, safety audits, and inspections across all operational areas, including complex productions and site-wide activities. Manage accident and incident reporting, investigations, and ensure statutory compliance with RIDDOR. Coordinate and deliver mandatory training programmes and safety inductions to all staff and contractors. Chair the monthly safety committee meetings, providing expert advice and facilitating continuous safety improvement. The ideal candidate will have: A NEBOSH General Certificate or equivalent and membership of IOSH Extensive knowledge of current health and safety legislation and proven experience advising at both strategic and operational levels. Ability to communicate effectively with all organisational tiers, influencing positive safety behaviours. Experience managing safety performance and incident investigations If you're driven to ensure safety excellence in a vibrant arts environment, we would love to hear from you. For more information or to apply please contact: Madeline Underwood at or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager within our Risk Advisory Services (RAS) team, you will play a key role in delivering high quality internal audit and advisory engagements for a diverse range of clients. You will take responsibility for leading defined engagements or workstreams, supporting engagement planning and delivery, and ensuring work is completed to a high standard in line with BDO methodology. You will work closely with Managers, Senior Managers, Directors and Partners, building trusted client relationships and contributing to the effective delivery of engagements. Alongside this, you will support the development of junior team members and continue to build your technical capability, professional judgement and leadership skills as you progress towards Manager level. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities-such as engagement planning, portfolio oversight and project management-and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant experience in internal audit or equivalent risk and assurance work, with involvement in planning, delivering and reviewing audit or advisory engagements. An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. Experience in risk management, internal audit or systems / controls testing, with the ability to apply this knowledge pragmatically across different client environments. A recognised professional qualification, or working towards one (e.g. CIA / CMIIA / MIIA, CCAB or equivalent). Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Good organisational and time management skills, with the ability to manage multiple assignments and contribute to the delivery of a small portfolio of client engagements under manager oversight. A collaborative and development focused approach, with an interest in supporting and coaching junior team members, flexibility to travel to client sites as required, and an interest in using data analytics or emerging AI enabled audit techniques. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
