Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Vehicle Technician Location: Northampton Salary: 33,600 basic or 39,000 with a diagnostic qualification, 46,000 OTE (Uncapped bonus based on efficiency). Working Hours: Monday to Friday 40 hours with zero Saturdays. This is a fantastic opportunity for a Vehicle Technician to join our clients workshop based in Northampton. The successful candidate will be responsible for diagnosing, repairing, and maintaining a variety of vehicles. This is a fantastic opportunity to work for a nationwide company renowned for offering excellent progression for their employees along with offering fantastic benefits. This position requires a strong understanding of automotive systems and the ability to use diagnostic tools and software to identify and resolve complex problems. The ideal candidate will have a passion for cars and a commitment to delivering high-quality work. Vehicle Technician company benefits: Excellent progression that will lead to increase in basic salary and earning potential 25 days annual leave (not including Bank Holidays) increasing with length of service Loyalty, Above & Beyond and Long Service Awards Free Eye Care Vouchers Cycle To Work Scheme Pension Scheme Employee wellbeing services Employee Assistance Programme Free life assurance equivalent to twice your salary Discounted Car Purchase Scheme & Colleague Car Benefit Offers Discounted Service / Parts / Bodyshop services Discounted Shopping Portal Learning and Development Academy Vehicle Technician responsibilities: Diagnose and repair vehicle problems, including engine, transmission, brake, suspension, and electrical issues Perform routine maintenance tasks, such as oil changes, tire rotations, and brake inspections Use diagnostic tools and software to identify and resolve complex issues Keep accurate records of all work performed and parts used Communicate with customers about vehicle issues and repair recommendations Maintain a clean and organised work area Keep up to date with the latest automotive technology and repair techniques Vehicle Technician requirements: Applicants must have Level 3 Light Vehicle Maintenance qualified to be considered and be confident in diagnostic work Applicants must have a full UK driving license We offer a competitive salary, benefits package, and opportunities for growth and advancement. If you are a skilled and dedicated vehicle technician who is passionate about vehicles and committed to delivering high-quality work, please submit your resume for consideration. All applications will be treated with the utmost confidentiality. Consultant - Daniel Ford - Octane Recruitment DFVT Octane reference: 30485 Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
May 01, 2026
Full time
Vehicle Technician Location: Northampton Salary: 33,600 basic or 39,000 with a diagnostic qualification, 46,000 OTE (Uncapped bonus based on efficiency). Working Hours: Monday to Friday 40 hours with zero Saturdays. This is a fantastic opportunity for a Vehicle Technician to join our clients workshop based in Northampton. The successful candidate will be responsible for diagnosing, repairing, and maintaining a variety of vehicles. This is a fantastic opportunity to work for a nationwide company renowned for offering excellent progression for their employees along with offering fantastic benefits. This position requires a strong understanding of automotive systems and the ability to use diagnostic tools and software to identify and resolve complex problems. The ideal candidate will have a passion for cars and a commitment to delivering high-quality work. Vehicle Technician company benefits: Excellent progression that will lead to increase in basic salary and earning potential 25 days annual leave (not including Bank Holidays) increasing with length of service Loyalty, Above & Beyond and Long Service Awards Free Eye Care Vouchers Cycle To Work Scheme Pension Scheme Employee wellbeing services Employee Assistance Programme Free life assurance equivalent to twice your salary Discounted Car Purchase Scheme & Colleague Car Benefit Offers Discounted Service / Parts / Bodyshop services Discounted Shopping Portal Learning and Development Academy Vehicle Technician responsibilities: Diagnose and repair vehicle problems, including engine, transmission, brake, suspension, and electrical issues Perform routine maintenance tasks, such as oil changes, tire rotations, and brake inspections Use diagnostic tools and software to identify and resolve complex issues Keep accurate records of all work performed and parts used Communicate with customers about vehicle issues and repair recommendations Maintain a clean and organised work area Keep up to date with the latest automotive technology and repair techniques Vehicle Technician requirements: Applicants must have Level 3 Light Vehicle Maintenance qualified to be considered and be confident in diagnostic work Applicants must have a full UK driving license We offer a competitive salary, benefits package, and opportunities for growth and advancement. If you are a skilled and dedicated vehicle technician who is passionate about vehicles and committed to delivering high-quality work, please submit your resume for consideration. All applications will be treated with the utmost confidentiality. Consultant - Daniel Ford - Octane Recruitment DFVT Octane reference: 30485 Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Are you a highly experienced automotive Service Manager seeking a new career challenge within a prestigious supercar specialist? Our client, a reputable independent business in Rickmansworth, Hertfordshire, is actively looking to recruit a Service Manager to join their team. This is an exceptional opportunity for a driven professional to take ownership of a busy service department, delivering exemplary customer service whilst managing workshop operations within a high-end automotive environment. Benefits: Up to 40,000 basic salary plus performance-related bonus Monday to Friday, 40-hour working week with Saturday morning rota Opportunity to specialise within the supercar market 22 days holiday plus bank holidays Allocated parking facilities Joining a supercar specialist with an outstanding reputation Supportive management team and career development prospects Duties of the Service Manager entail: Greeting customers in a professional and welcoming manner Booking vehicle service appointments and advising customers on repairs and repair durations Obtaining authorisation for additional work and upselling where appropriate Managing workshop schedules to ensure deadlines and targets are met Handling invoicing and finance administration for ongoing work Responding to customer inquiries and ensuring complete customer satisfaction Overseeing daily workshop operations and service department activities Coordinating vehicle logistics, including delivery and collection locally and nationwide Participating in concours events, race preparations, and special vehicle activities Ensuring adherence to company policies, targets, and safety standards The ideal individual for the Service Manager position will possess: Proven experience in a Service Management or senior Service Advisor role within the automotive sector Strong leadership, team management, and organisational skills Excellent communication and customer liaison abilities Well-presented, proactive, and adaptable attitude Fully IT literate, with proficiency in Word and Excel Ability to prioritise effectively under pressure A full UK driving licence Automotive industry knowledge, including Gemini Evolution, is advantageous Workshop or automotive workshop experience is preferred If you are a motivated automotive professional eager to advance your career as a Service Manager, we invite you to apply for this exciting opportunity. Our dedicated team of automotive recruitment specialists are committed to connecting skilled individuals with their ideal roles within the motor trade. To explore this vacancy further or to discover more motor trade jobs in your area, please contact us today. Contact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering Rickmansworth and Hertfordshire, today to discover more about this fantastic Service manager opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
May 01, 2026
Full time
Are you a highly experienced automotive Service Manager seeking a new career challenge within a prestigious supercar specialist? Our client, a reputable independent business in Rickmansworth, Hertfordshire, is actively looking to recruit a Service Manager to join their team. This is an exceptional opportunity for a driven professional to take ownership of a busy service department, delivering exemplary customer service whilst managing workshop operations within a high-end automotive environment. Benefits: Up to 40,000 basic salary plus performance-related bonus Monday to Friday, 40-hour working week with Saturday morning rota Opportunity to specialise within the supercar market 22 days holiday plus bank holidays Allocated parking facilities Joining a supercar specialist with an outstanding reputation Supportive management team and career development prospects Duties of the Service Manager entail: Greeting customers in a professional and welcoming manner Booking vehicle service appointments and advising customers on repairs and repair durations Obtaining authorisation for additional work and upselling where appropriate Managing workshop schedules to ensure deadlines and targets are met Handling invoicing and finance administration for ongoing work Responding to customer inquiries and ensuring complete customer satisfaction Overseeing daily workshop operations and service department activities Coordinating vehicle logistics, including delivery and collection locally and nationwide Participating in concours events, race preparations, and special vehicle activities Ensuring adherence to company policies, targets, and safety standards The ideal individual for the Service Manager position will possess: Proven experience in a Service Management or senior Service Advisor role within the automotive sector Strong leadership, team management, and organisational skills Excellent communication and customer liaison abilities Well-presented, proactive, and adaptable attitude Fully IT literate, with proficiency in Word and Excel Ability to prioritise effectively under pressure A full UK driving licence Automotive industry knowledge, including Gemini Evolution, is advantageous Workshop or automotive workshop experience is preferred If you are a motivated automotive professional eager to advance your career as a Service Manager, we invite you to apply for this exciting opportunity. Our dedicated team of automotive recruitment specialists are committed to connecting skilled individuals with their ideal roles within the motor trade. To explore this vacancy further or to discover more motor trade jobs in your area, please contact us today. Contact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering Rickmansworth and Hertfordshire, today to discover more about this fantastic Service manager opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
ROLE: Project Manager Main Purpose of Job Delivery of projects on time and within budget through effective planning and leadership of the Project Team. Key Responsibilities and Accountabilities: • To manage projects internally in accordance with the company s ISO procedures. • Produce and manage the Development Control Programme (DCP) for each project. • Ensure stage budgets and CMS standard Financial Reports are produced and relayed to the client, comment on budgets against stage targets. • Manage and Identify Project Resources and assign individual responsibilities, advise clients on appointments required to give expert guidance on specific points of the client s construction project. • Manage projects in accordance with the Code of Practice for Project Management, as far is reasonably practical. • Relay information on projects to internal & external Project Team. • Assess the need, arrange and Chair Project Meetings, taking minutes and distribute as necessary. • Provide Team-leader, Director, or Finance Director with information monthly on Project stage and expenditure for internal invoicing procedure during last week of invoice month. • Employ and promote effective delegation within internal & external Project Team. • Give guidance and training to Assistant Project Managers and Trainee Project Managers. • Undertake the role in accordance with chosen professional organisation s ethical standards; CIOB, RICS etc. • Ensure implementation of desired Company culture, agreed procedures, Health & Safety and Quality. • Uphold, safeguard, and promote the organisation s values and philosophy relating to ethics, integrity and corporate responsibility including social and environmental values. Core Skills and Qualifications: • HNC or degree in Project Management, Construction Management or similar • If not already chartered, willing to work towards full chartered membership • Experience in Project Management, Contract Administration and Construction. • Understanding of construction law and regulatory compliance • Excellent analytical, negotiation, problem-solving and communication skills • High level of accuracy and attention to detail • Proficiency in relevant software (e.g. Microsoft Project, MS Word, MS Excel). • Flexibility to travel to client sites as required
May 01, 2026
Full time
ROLE: Project Manager Main Purpose of Job Delivery of projects on time and within budget through effective planning and leadership of the Project Team. Key Responsibilities and Accountabilities: • To manage projects internally in accordance with the company s ISO procedures. • Produce and manage the Development Control Programme (DCP) for each project. • Ensure stage budgets and CMS standard Financial Reports are produced and relayed to the client, comment on budgets against stage targets. • Manage and Identify Project Resources and assign individual responsibilities, advise clients on appointments required to give expert guidance on specific points of the client s construction project. • Manage projects in accordance with the Code of Practice for Project Management, as far is reasonably practical. • Relay information on projects to internal & external Project Team. • Assess the need, arrange and Chair Project Meetings, taking minutes and distribute as necessary. • Provide Team-leader, Director, or Finance Director with information monthly on Project stage and expenditure for internal invoicing procedure during last week of invoice month. • Employ and promote effective delegation within internal & external Project Team. • Give guidance and training to Assistant Project Managers and Trainee Project Managers. • Undertake the role in accordance with chosen professional organisation s ethical standards; CIOB, RICS etc. • Ensure implementation of desired Company culture, agreed procedures, Health & Safety and Quality. • Uphold, safeguard, and promote the organisation s values and philosophy relating to ethics, integrity and corporate responsibility including social and environmental values. Core Skills and Qualifications: • HNC or degree in Project Management, Construction Management or similar • If not already chartered, willing to work towards full chartered membership • Experience in Project Management, Contract Administration and Construction. • Understanding of construction law and regulatory compliance • Excellent analytical, negotiation, problem-solving and communication skills • High level of accuracy and attention to detail • Proficiency in relevant software (e.g. Microsoft Project, MS Word, MS Excel). • Flexibility to travel to client sites as required
Audit Manager - Banking and Lending As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK RSM is expanding its audit offering in the banking, building society, and lending sectors, focusing on both regulated and unregulated lenders. As an Audit Manager role in our banking and lending team, you will lead the delivery of audits for lending clients with a strong emphasis on IFRS9 whilst managing a diverse portfolio. This leadership position includes developing and mentoring team members, supporting technical and training teams to build specialist expertise, and contributing to strategic growth initiatives while enhancing audit methodology. RSM offers a transparent, supportive culture with clear opportunities for career progression and professional development, making this an exciting time to join our rapidly growing service line. You ll make an impact by: Manage a portfolio of statutory audits in the lending sector, ensuring compliance with firm procedures and quality standards Oversee and brief staff on assignments, provide training, liaise with senior client staff, and resolve key audit matters in consultation with stakeholders Attend and present at client audit committees and board meetings, and supporting with business development, including scoping and pitching Lead recruitment, line management, sector-specific training, and development of junior team members, while participating in industry organizations Collaborate with national technical and training teams to enhance audit methodology and training on IFRS9 and other technical areas impacting lenders What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate: ACA, ACCA, CA or equivalent qualification Experienced Audit Manager with strong IFRS 9 expertise, particularly in accounting and auditing expected credit losses Practical experience auditing ECL models for retail/consumer lending products such as mortgages, personal loans, credit cards, and consumer finance Background in banking, commercial, or retail finance sectors, with ability to develop or enhance IFRS 9 audit methodologies Proven leadership and project management skills, with experience leading teams and delivering complex assignments Excellent interpersonal, communication, and presentation skills, with a collaborative and team-oriented approach What we can offer you: Within audit, we promote from within wherever possible, listen to your career goals and aspirations, and support you in your short and long-term goals. We offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. 27 Days Holiday (with the option of purchasing additional days) Long-term career development opportunities in a supportive and evolving environment Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse talent development team
May 01, 2026
Full time
Audit Manager - Banking and Lending As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK RSM is expanding its audit offering in the banking, building society, and lending sectors, focusing on both regulated and unregulated lenders. As an Audit Manager role in our banking and lending team, you will lead the delivery of audits for lending clients with a strong emphasis on IFRS9 whilst managing a diverse portfolio. This leadership position includes developing and mentoring team members, supporting technical and training teams to build specialist expertise, and contributing to strategic growth initiatives while enhancing audit methodology. RSM offers a transparent, supportive culture with clear opportunities for career progression and professional development, making this an exciting time to join our rapidly growing service line. You ll make an impact by: Manage a portfolio of statutory audits in the lending sector, ensuring compliance with firm procedures and quality standards Oversee and brief staff on assignments, provide training, liaise with senior client staff, and resolve key audit matters in consultation with stakeholders Attend and present at client audit committees and board meetings, and supporting with business development, including scoping and pitching Lead recruitment, line management, sector-specific training, and development of junior team members, while participating in industry organizations Collaborate with national technical and training teams to enhance audit methodology and training on IFRS9 and other technical areas impacting lenders What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate: ACA, ACCA, CA or equivalent qualification Experienced Audit Manager with strong IFRS 9 expertise, particularly in accounting and auditing expected credit losses Practical experience auditing ECL models for retail/consumer lending products such as mortgages, personal loans, credit cards, and consumer finance Background in banking, commercial, or retail finance sectors, with ability to develop or enhance IFRS 9 audit methodologies Proven leadership and project management skills, with experience leading teams and delivering complex assignments Excellent interpersonal, communication, and presentation skills, with a collaborative and team-oriented approach What we can offer you: Within audit, we promote from within wherever possible, listen to your career goals and aspirations, and support you in your short and long-term goals. We offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. 27 Days Holiday (with the option of purchasing additional days) Long-term career development opportunities in a supportive and evolving environment Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse talent development team
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Financial Accounting Manager (Contract) Cambridge (Hybrid) 3 6 Months £500/day (Outside IR35) Morson are proud to be recruiting on behalf of Marshall Land Systems for an experienced Financial Accounting Manager to support a key period of financial reporting and audit delivery. This is a fantastic opportunity to join a well-established defence organisation, taking ownership of statutory accounts for a mid-sized entity (£100 150m turnover) and playing a critical role in driving audit completion within a tight timeframe. The Role You ll step into a hands-on position where you ll quickly assess the current status of the accounts, pick up partially completed work, and lead the process through to completion. You ll act as the key point of contact for external auditors, ensuring deadlines are met while constructively challenging requests where appropriate. Key Responsibilities Deliver statutory financial accounts for a single entity Manage the audit process, working closely with external auditors Review existing work, identify issues, and implement solutions quickly Support corporation tax calculations in line with statutory submissions Prepare and submit R&D tax credit claims Collaborate with the internal finance team to ensure smooth delivery Key Requirements Big 4 trained (Deloitte, PwC, EY, or KPMG) Minimum 5 years PQE Strong experience across audit, financial accounting, and reporting Proven ability to deliver statutory accounts and manage audits to completion Ability to quickly assess existing work, identify issues, and take action Strong stakeholder management skills with the ability to build trust and rapport quickly Manufacturing or defence experience is beneficial but not essential Why Apply? High-impact role with immediate responsibility Competitive day rate, outside IR35 Hybrid working in Cambridge Opportunity to work within a leading defence organisation Financial Accounting Manager (Contract) Cambridge (Hybrid) 3 6 Months £500/day (Outside IR35) Morson Group are proud to be recruiting on behalf of Marshall Land Systems for an experienced Financial Accounting Manager to support a key period of financial reporting and audit delivery. This is a fantastic opportunity to join a well-established defence organisation, taking ownership of statutory accounts for a mid-sized entity (£100 150m turnover) and playing a critical role in driving audit completion within a tight timeframe. The Role You ll step into a hands-on position where you ll quickly assess the current status of the accounts, pick up partially completed work, and lead the process through to completion. You ll act as the key point of contact for external auditors, ensuring deadlines are met while constructively challenging requests where appropriate. Key Responsibilities Deliver statutory financial accounts for a single entity Manage the audit process, working closely with external auditors Review existing work, identify issues, and implement solutions quickly Support corporation tax calculations in line with statutory submissions Prepare and submit R&D tax credit claims Collaborate with the internal finance team to ensure smooth delivery Key Requirements Big 4 trained (Deloitte, PwC, EY, or KPMG) Minimum 5 years PQE Strong experience across audit, financial accounting, and reporting Proven ability to deliver statutory accounts and manage audits to completion Ability to quickly assess existing work, identify issues, and take action Strong stakeholder management skills with the ability to build trust and rapport quickly Manufacturing or defence experience is beneficial but not essential Why Apply? High-impact role with immediate responsibility Competitive day rate, outside IR35 Hybrid working in Cambridge Opportunity to work within a leading defence organisation If you re available at short notice and ready to make an immediate impact, we d like to hear from you apply now or email a copy of your CV to (url removed)
May 01, 2026
Contractor
Financial Accounting Manager (Contract) Cambridge (Hybrid) 3 6 Months £500/day (Outside IR35) Morson are proud to be recruiting on behalf of Marshall Land Systems for an experienced Financial Accounting Manager to support a key period of financial reporting and audit delivery. This is a fantastic opportunity to join a well-established defence organisation, taking ownership of statutory accounts for a mid-sized entity (£100 150m turnover) and playing a critical role in driving audit completion within a tight timeframe. The Role You ll step into a hands-on position where you ll quickly assess the current status of the accounts, pick up partially completed work, and lead the process through to completion. You ll act as the key point of contact for external auditors, ensuring deadlines are met while constructively challenging requests where appropriate. Key Responsibilities Deliver statutory financial accounts for a single entity Manage the audit process, working closely with external auditors Review existing work, identify issues, and implement solutions quickly Support corporation tax calculations in line with statutory submissions Prepare and submit R&D tax credit claims Collaborate with the internal finance team to ensure smooth delivery Key Requirements Big 4 trained (Deloitte, PwC, EY, or KPMG) Minimum 5 years PQE Strong experience across audit, financial accounting, and reporting Proven ability to deliver statutory accounts and manage audits to completion Ability to quickly assess existing work, identify issues, and take action Strong stakeholder management skills with the ability to build trust and rapport quickly Manufacturing or defence experience is beneficial but not essential Why Apply? High-impact role with immediate responsibility Competitive day rate, outside IR35 Hybrid working in Cambridge Opportunity to work within a leading defence organisation Financial Accounting Manager (Contract) Cambridge (Hybrid) 3 6 Months £500/day (Outside IR35) Morson Group are proud to be recruiting on behalf of Marshall Land Systems for an experienced Financial Accounting Manager to support a key period of financial reporting and audit delivery. This is a fantastic opportunity to join a well-established defence organisation, taking ownership of statutory accounts for a mid-sized entity (£100 150m turnover) and playing a critical role in driving audit completion within a tight timeframe. The Role You ll step into a hands-on position where you ll quickly assess the current status of the accounts, pick up partially completed work, and lead the process through to completion. You ll act as the key point of contact for external auditors, ensuring deadlines are met while constructively challenging requests where appropriate. Key Responsibilities Deliver statutory financial accounts for a single entity Manage the audit process, working closely with external auditors Review existing work, identify issues, and implement solutions quickly Support corporation tax calculations in line with statutory submissions Prepare and submit R&D tax credit claims Collaborate with the internal finance team to ensure smooth delivery Key Requirements Big 4 trained (Deloitte, PwC, EY, or KPMG) Minimum 5 years PQE Strong experience across audit, financial accounting, and reporting Proven ability to deliver statutory accounts and manage audits to completion Ability to quickly assess existing work, identify issues, and take action Strong stakeholder management skills with the ability to build trust and rapport quickly Manufacturing or defence experience is beneficial but not essential Why Apply? High-impact role with immediate responsibility Competitive day rate, outside IR35 Hybrid working in Cambridge Opportunity to work within a leading defence organisation If you re available at short notice and ready to make an immediate impact, we d like to hear from you apply now or email a copy of your CV to (url removed)
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 01, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd s Broker. They place UK And International Risks into Lloyd s of London and focus on planning and presenting solutions to start-up organisations. They are a fast growing company who can offer you some superb career options. They are now seeking to appoint an experienced Head of Group Operations, to support the group and offer guidance and support on the group s operations, systems, processes and corporate governance from an operational and strategic level in both UK and Europe where you will offer guidance and support on the group s UK, European, North American and International growth by focusing on systems, processes and corporate governance items such as compliance and group-wide risk management. This is a brand new role, giving you a fantastic opportunity to own, create and design a role not previously held in the Group before. You will report into the Group CEO and Group MD, and be responsible for day-to-day operational oversight across the group, overseeing the end-to-end workflow here: new business marketing placement onboarding mid-term adjustments renewals invoicing claims liaison complaints. You will also be responsible for managing and maintaining company service standards & client outcomes, look after capacity, resourcing, and productivity, knowing where time is spent and where bottlenecks are (placement, admin, credit control, renewals, bordereaux, etc.) allocating work fairly and sensibly and building holiday/absence cover as well as MI & management reporting, looking at process improvement & automation and working with the broker admin & finance operations teams too. To be considered you will need to have an insurance ops management background, ideally in the London Market. Office hours are 9am to 5:30pm with an hour for lunch with flexible working options, and hybrid working available. Salary on offer is £65-£75,000 + bonus , plus company benefits such as Pension, Private Medical, EV Salary Sacrifice scheme. If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment
May 01, 2026
Full time
Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd s Broker. They place UK And International Risks into Lloyd s of London and focus on planning and presenting solutions to start-up organisations. They are a fast growing company who can offer you some superb career options. They are now seeking to appoint an experienced Head of Group Operations, to support the group and offer guidance and support on the group s operations, systems, processes and corporate governance from an operational and strategic level in both UK and Europe where you will offer guidance and support on the group s UK, European, North American and International growth by focusing on systems, processes and corporate governance items such as compliance and group-wide risk management. This is a brand new role, giving you a fantastic opportunity to own, create and design a role not previously held in the Group before. You will report into the Group CEO and Group MD, and be responsible for day-to-day operational oversight across the group, overseeing the end-to-end workflow here: new business marketing placement onboarding mid-term adjustments renewals invoicing claims liaison complaints. You will also be responsible for managing and maintaining company service standards & client outcomes, look after capacity, resourcing, and productivity, knowing where time is spent and where bottlenecks are (placement, admin, credit control, renewals, bordereaux, etc.) allocating work fairly and sensibly and building holiday/absence cover as well as MI & management reporting, looking at process improvement & automation and working with the broker admin & finance operations teams too. To be considered you will need to have an insurance ops management background, ideally in the London Market. Office hours are 9am to 5:30pm with an hour for lunch with flexible working options, and hybrid working available. Salary on offer is £65-£75,000 + bonus , plus company benefits such as Pension, Private Medical, EV Salary Sacrifice scheme. If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment
Cost Controller for a major offshore wind project in Scotland Responsibilities Deliver, maintain, and manage robust cost management frameworks, procedures, and tools with responsibility for accurate project cost reporting and analysis. Develop and maintain project budgets and cost reports on behalf of the Project/Package Managers ensuring EAC (Estimate at Completion) forecasts are available at a suitable level for each financial month end, board meetings, and lenders construction reports. Monitor and control project actuals, value of work done (VOWD), commitments and forecast costs against approved budgets and prepare accurate project reports for senior management. Responsible for maintaining a robust change control process within the project and recommend actions accordingly. Support package managers in variation orders (VOs) process and drawdowns from project contingency funds. Liaise with Planning to ensure accurate and timely control and forecasting of budgets and ensure that the impact of all change requests is properly assessed and included in the schedule. Supervise and monitor monthly cost reports from project contractors and /or consultants ensuring timely and accurate accrual submissions to finance. Support finance in validating monthly invoice/billing requests from contractors and/or consultants are correct and in-line with approved budget and any variations challenged. Participate in cost and estimate risk analysis sessions as required. Work closely with the Finance Team. Experience/Knowledge Proven track record of working as a cost control professional on Small/Mid/Large capital project(s) within offshore wind and/or other energy sectors. Experience in project cost management - cost estimating, cost budgeting, change control, commitments, VOWD, cost forecasting, progress reporting, WBS structures etc. in a project development, engineering or construction environment. Demonstrates ability to identify areas for improved efficiency on projects and has previous experience implementing strategies to achieve more efficient working Relevant degree qualification is preferred but not essential. Candidates with 2 to 3 years' experience in a similar role but with lesser qualifications will also be considered.
May 01, 2026
Contractor
Cost Controller for a major offshore wind project in Scotland Responsibilities Deliver, maintain, and manage robust cost management frameworks, procedures, and tools with responsibility for accurate project cost reporting and analysis. Develop and maintain project budgets and cost reports on behalf of the Project/Package Managers ensuring EAC (Estimate at Completion) forecasts are available at a suitable level for each financial month end, board meetings, and lenders construction reports. Monitor and control project actuals, value of work done (VOWD), commitments and forecast costs against approved budgets and prepare accurate project reports for senior management. Responsible for maintaining a robust change control process within the project and recommend actions accordingly. Support package managers in variation orders (VOs) process and drawdowns from project contingency funds. Liaise with Planning to ensure accurate and timely control and forecasting of budgets and ensure that the impact of all change requests is properly assessed and included in the schedule. Supervise and monitor monthly cost reports from project contractors and /or consultants ensuring timely and accurate accrual submissions to finance. Support finance in validating monthly invoice/billing requests from contractors and/or consultants are correct and in-line with approved budget and any variations challenged. Participate in cost and estimate risk analysis sessions as required. Work closely with the Finance Team. Experience/Knowledge Proven track record of working as a cost control professional on Small/Mid/Large capital project(s) within offshore wind and/or other energy sectors. Experience in project cost management - cost estimating, cost budgeting, change control, commitments, VOWD, cost forecasting, progress reporting, WBS structures etc. in a project development, engineering or construction environment. Demonstrates ability to identify areas for improved efficiency on projects and has previous experience implementing strategies to achieve more efficient working Relevant degree qualification is preferred but not essential. Candidates with 2 to 3 years' experience in a similar role but with lesser qualifications will also be considered.
Accounts Administrator Crewe 27,000 - 30,000 Office-based Are you looking to build a long-term career in finance within a supportive and friendly team? Acorn by Synergie, on behalf of our client, is offering a fantastic opportunity to join a growing business in Crewe, where you'll gain hands-on experience and be supported every step of the way in your development. Working as part of a small, close knit finance team, you'll play a key role in supporting the Finance Manager with the day-to-day running of the finance function. This is an excellent opportunity for someone looking to develop their skills and grow within a business that truly invests in its people. This is a great role for someone who is either newly AAT qualified or looking to begin/continue their AAT studies, with full support provided. Key Responsibilities Bank reconciliations Credit control and managing customer accounts Processing supplier statements and resolving queries Assisting with accruals and prepayments Sales and purchase ledger responsibilities Supporting the Finance Manager with month-end tasks Maintaining accurate financial records and data About You AAT qualified, studying, or keen to begin AAT studies Some previous finance experience (accounts admin / assistant level) Strong attention to detail and good organisational skills Confident using Excel (lookups/pivots desirable but not essential) A positive, proactive attitude and willingness to learn What's on Offer Salary 27,000 - 30,000 (depending on experience) A supportive and welcoming finance team Study support for AAT qualifications Clear progression opportunities as the business continues to grow A stable, long-term opportunity where you can really develop your career Why apply? This isn't just another accounts role, it's a chance to join a business that genuinely invests in its people. If you're looking for a role where you can learn, grow, and build a career in finance, this could be the perfect next step. Acorn by Synergie acts as an employment agency for permanent recruitment.
May 01, 2026
Full time
Accounts Administrator Crewe 27,000 - 30,000 Office-based Are you looking to build a long-term career in finance within a supportive and friendly team? Acorn by Synergie, on behalf of our client, is offering a fantastic opportunity to join a growing business in Crewe, where you'll gain hands-on experience and be supported every step of the way in your development. Working as part of a small, close knit finance team, you'll play a key role in supporting the Finance Manager with the day-to-day running of the finance function. This is an excellent opportunity for someone looking to develop their skills and grow within a business that truly invests in its people. This is a great role for someone who is either newly AAT qualified or looking to begin/continue their AAT studies, with full support provided. Key Responsibilities Bank reconciliations Credit control and managing customer accounts Processing supplier statements and resolving queries Assisting with accruals and prepayments Sales and purchase ledger responsibilities Supporting the Finance Manager with month-end tasks Maintaining accurate financial records and data About You AAT qualified, studying, or keen to begin AAT studies Some previous finance experience (accounts admin / assistant level) Strong attention to detail and good organisational skills Confident using Excel (lookups/pivots desirable but not essential) A positive, proactive attitude and willingness to learn What's on Offer Salary 27,000 - 30,000 (depending on experience) A supportive and welcoming finance team Study support for AAT qualifications Clear progression opportunities as the business continues to grow A stable, long-term opportunity where you can really develop your career Why apply? This isn't just another accounts role, it's a chance to join a business that genuinely invests in its people. If you're looking for a role where you can learn, grow, and build a career in finance, this could be the perfect next step. Acorn by Synergie acts as an employment agency for permanent recruitment.
Quality Compliance Manager An established aerospace manufacturer is looking for a Quality Compliance Manager to take ownership of its QMS, audits, and regulatory compliance. This is a senior role with responsibility for maintaining standards such as AS9100, AS9120, and ISO9001, while driving continuous improvement across the business. Yolk Recruitment are supporting the hiring process. You'll lead all quality compliance activity, ensuring systems, processes, and documentation meet both regulatory and customer requirements. Working across engineering, operations, and supply chain, you'll play a key role in maintaining standards, managing audits, and strengthening overall compliance performance. Key responsibilities: Maintain and develop the Quality Management System in line with AS9100, AS9120, and ISO9001 Plan and manage internal and external audits, ensuring effective CAPA closure Oversee document control and quality records management Lead the First Article Inspection process in line with AS9102 Monitor compliance with regulatory, legal, and internal quality requirements Support and contribute to management reviews and compliance meetings Analyse audit findings and drive continuous improvement actions Respond to customer quality and compliance queries Coordinate certification activities, audit schedules, and contract reviews Keep up to date with industry standards and regulatory changes Work with cross-functional teams to embed quality and compliance best practice This is what you'll need: At least 5 years' experience in a Quality role within manufacturing (aerospace preferred) Strong experience managing and improving QMS frameworks Working knowledge of AS9100, AS9120, ISO9001 IRCA Certified Lead Auditor And this is what you'll get: Competitive salary Engagement and Rewards platform Subsidised Canteen
May 01, 2026
Full time
Quality Compliance Manager An established aerospace manufacturer is looking for a Quality Compliance Manager to take ownership of its QMS, audits, and regulatory compliance. This is a senior role with responsibility for maintaining standards such as AS9100, AS9120, and ISO9001, while driving continuous improvement across the business. Yolk Recruitment are supporting the hiring process. You'll lead all quality compliance activity, ensuring systems, processes, and documentation meet both regulatory and customer requirements. Working across engineering, operations, and supply chain, you'll play a key role in maintaining standards, managing audits, and strengthening overall compliance performance. Key responsibilities: Maintain and develop the Quality Management System in line with AS9100, AS9120, and ISO9001 Plan and manage internal and external audits, ensuring effective CAPA closure Oversee document control and quality records management Lead the First Article Inspection process in line with AS9102 Monitor compliance with regulatory, legal, and internal quality requirements Support and contribute to management reviews and compliance meetings Analyse audit findings and drive continuous improvement actions Respond to customer quality and compliance queries Coordinate certification activities, audit schedules, and contract reviews Keep up to date with industry standards and regulatory changes Work with cross-functional teams to embed quality and compliance best practice This is what you'll need: At least 5 years' experience in a Quality role within manufacturing (aerospace preferred) Strong experience managing and improving QMS frameworks Working knowledge of AS9100, AS9120, ISO9001 IRCA Certified Lead Auditor And this is what you'll get: Competitive salary Engagement and Rewards platform Subsidised Canteen
Our client is a longstanding software development company, specialising in finance and accountancy technology. Recently winning 'Payroll Team of the Year' at the Accounting Excellence awards, this is a fantastic opportunity to work in a friendly and successful team. They are an established business, based in North Bristol , who are expanding and looking for an experienced Payroll Administrator working on a fulltime basis. As a Payroll Administrator, you will be able to provide excellent support and assistance in a number of outsourced services. Tasks and Responsibilities: Responsible for permanent and temporary data input on all payrolls Responsible for processing all payrolls from start to finish Responsible for processing the payroll accurately and on time Issue P45 s if applicable E file P45 s & P46 s as appropriate File the payroll data in relevant payroll files Maintain and update Client files with relevant information Answer the phone in a professional manner at all times and deal with any queries that may arise To deliver excellent customer service to our clients at all times Assist with routine office tasks Assist the Manager and Deputy Manager when required Maintain & update SMP spreadsheets Liaise with HMRC and other 3rd party organisations when the need arises Any other ad hoc duties the Payroll Manager and Senior Management feels appropriate Process and send BACS payments for salaries / wages / HMRC Skills and Behaviour Payroll Experience IT Literate MS Outlook, Excel and Word Attention to detail High level of accuracy Good communicator Excellent telephone manner Team Player Customer focused Benefits Company pension Cycle to work scheme Free parking Life insurance On-site parking Private medical insurance Sick pay Hybrid , 3 days office , 2 days home If you have the relevant Payroll knowledge and experience then please send your cv through asap!
May 01, 2026
Full time
Our client is a longstanding software development company, specialising in finance and accountancy technology. Recently winning 'Payroll Team of the Year' at the Accounting Excellence awards, this is a fantastic opportunity to work in a friendly and successful team. They are an established business, based in North Bristol , who are expanding and looking for an experienced Payroll Administrator working on a fulltime basis. As a Payroll Administrator, you will be able to provide excellent support and assistance in a number of outsourced services. Tasks and Responsibilities: Responsible for permanent and temporary data input on all payrolls Responsible for processing all payrolls from start to finish Responsible for processing the payroll accurately and on time Issue P45 s if applicable E file P45 s & P46 s as appropriate File the payroll data in relevant payroll files Maintain and update Client files with relevant information Answer the phone in a professional manner at all times and deal with any queries that may arise To deliver excellent customer service to our clients at all times Assist with routine office tasks Assist the Manager and Deputy Manager when required Maintain & update SMP spreadsheets Liaise with HMRC and other 3rd party organisations when the need arises Any other ad hoc duties the Payroll Manager and Senior Management feels appropriate Process and send BACS payments for salaries / wages / HMRC Skills and Behaviour Payroll Experience IT Literate MS Outlook, Excel and Word Attention to detail High level of accuracy Good communicator Excellent telephone manner Team Player Customer focused Benefits Company pension Cycle to work scheme Free parking Life insurance On-site parking Private medical insurance Sick pay Hybrid , 3 days office , 2 days home If you have the relevant Payroll knowledge and experience then please send your cv through asap!
We're partnering with a major, internationally recognised technology and services organisation to appoint a senior finance solutions leader into a newly created, high-impact role. This position is focused on driving recurring revenue through innovative financing models across IT, cloud, and cyber solutions. If you've built your career in vendor or captive finance and understand how to turn complex technology propositions into commercially compelling, annuity-driven solutions - this is a rare opportunity to shape strategy at scale. The Opportunity This role will take ownership of designing and delivering financing solutions across a broad IT and digital portfolio, working closely with sales, product, and strategic alliance teams. You'll play a critical role in embedding as-a-service and consumption-based models into customer propositions, enabling growth, improving finance penetration, and supporting both local and multi-country deals. Alongside this, you'll influence go-to-market strategy, support major bids, and ensure the right funding structures are in place - whether internally or via carefully managed third-party partners. What You'll Be Doing Driving finance penetration across IT, cloud, and cyber portfolios Developing and scaling Device-as-a-Service and broader consumption-based financing models Partnering with sales and product teams to embed financing into customer propositions Structuring and pricing complex, multi-country deals Supporting strategic bids and becoming a key voice in customer engagements Building partnerships with technology vendors and funding partners Acting as a subject matter expert to regional teams, enabling and coaching on IT finance solutions Managing relationships with third-party funders where required What We're Looking For Significant experience within vendor finance or captive finance environments Strong background in IT financing, including DaaS, subscription, and consumption models Proven ability to structure and price complex financial solutions Experience supporting multi-country or international customer deals Commercial mindset with a track record of driving penetration and revenue growth Strong stakeholder management skills - able to influence across sales, product, and leadership teams Confidence operating both strategically and hands-on in a fast-paced, evolving environment Ability to translate financial concepts into clear, compelling customer value propositions Why This Role? This is a high-visibility position with real influence over how a major organisation monetises its IT and digital services portfolio. You'll be at the forefront of shifting traditional sales models toward annuity-based, service-led revenue with the autonomy to shape solutions and the backing of a well-established international platform.
May 01, 2026
Full time
We're partnering with a major, internationally recognised technology and services organisation to appoint a senior finance solutions leader into a newly created, high-impact role. This position is focused on driving recurring revenue through innovative financing models across IT, cloud, and cyber solutions. If you've built your career in vendor or captive finance and understand how to turn complex technology propositions into commercially compelling, annuity-driven solutions - this is a rare opportunity to shape strategy at scale. The Opportunity This role will take ownership of designing and delivering financing solutions across a broad IT and digital portfolio, working closely with sales, product, and strategic alliance teams. You'll play a critical role in embedding as-a-service and consumption-based models into customer propositions, enabling growth, improving finance penetration, and supporting both local and multi-country deals. Alongside this, you'll influence go-to-market strategy, support major bids, and ensure the right funding structures are in place - whether internally or via carefully managed third-party partners. What You'll Be Doing Driving finance penetration across IT, cloud, and cyber portfolios Developing and scaling Device-as-a-Service and broader consumption-based financing models Partnering with sales and product teams to embed financing into customer propositions Structuring and pricing complex, multi-country deals Supporting strategic bids and becoming a key voice in customer engagements Building partnerships with technology vendors and funding partners Acting as a subject matter expert to regional teams, enabling and coaching on IT finance solutions Managing relationships with third-party funders where required What We're Looking For Significant experience within vendor finance or captive finance environments Strong background in IT financing, including DaaS, subscription, and consumption models Proven ability to structure and price complex financial solutions Experience supporting multi-country or international customer deals Commercial mindset with a track record of driving penetration and revenue growth Strong stakeholder management skills - able to influence across sales, product, and leadership teams Confidence operating both strategically and hands-on in a fast-paced, evolving environment Ability to translate financial concepts into clear, compelling customer value propositions Why This Role? This is a high-visibility position with real influence over how a major organisation monetises its IT and digital services portfolio. You'll be at the forefront of shifting traditional sales models toward annuity-based, service-led revenue with the autonomy to shape solutions and the backing of a well-established international platform.
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?
May 01, 2026
Full time
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?
Strategic Account Manager - Munich Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we're in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported. Job Title: Strategic Account Manager Location: Remote/Hybrid, Germany About the role: High Five is delighted to be working with many well-known companies to provide thousands of employees in Germany with active spaces and support for their well-being. The Strategic Account Manager is a unique position for a fitness specialist with strong stakeholder management and new customer acquisition skills to join our team. As the main point of contact for one of our largest customers, you will ensure that our services add value and meet requirements. In addition, you will use your experience in sales and project management to further expand our business in Germany and support the Regional Client Director in projects. Your responsibilities: Lead, develop, and strengthen our operational teams at three locations (Munich & The Hague). Planning staffing and succession together with the Regional Client Director - so that the right employees are in the right place at the right time. Ensuring that all contractually agreed services are provided in accordance with quality standards, ISO guidelines, and customer expectations. Identifying strategic opportunities and developing innovative solutions - whether for products, services, or processes. Achieving and exceeding revenue and margin targets for your customer contracts. Building long-term relationships and ensuring successful contract renewals. Working closely with internal departments (e.g., HR, finance, IT, marketing) and external partners to continuously improve our offering. Continuously improving the experience of our customers and teams - in compliance with all relevant legal requirements. Being present on site and setting an example. Establishing and expanding new business in Germany Active project management and support for the Client Director Embodying our values: We care. We are in this together. We are explorers. We take responsibility. What you'll bring: Degree in sports science, public health, health management, or a comparable field. At least 4 years of experience in a similar position, ideally with leadership responsibility in an international environment. Passion for exercise, health, and vitality. Experience in leading teams. Experience in sales and new customer acquisition. Written and spoken language skills: German C1 & English C1, Dutch an advantage. Confidence in implementing operational business plans, managing budgets, and pursuing goals. Confident in dealing with high-level decision-makers in corporate environments. Experience in managing partnerships and stakeholders. Openness to evidence-based work in a knowledge-oriented organization. Willingness to travel within Germany and the Netherlands. Salary, Perks & Benefits: Competitive salary based on experience and qualifications 8% vacation pay Annual target bonus 29 days of annual leave Spendit benefits Company cell phone and laptop Free use of company gyms Next steps and support: If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we're currently unable to sponsor work visas. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
May 01, 2026
Full time
Strategic Account Manager - Munich Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we're in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported. Job Title: Strategic Account Manager Location: Remote/Hybrid, Germany About the role: High Five is delighted to be working with many well-known companies to provide thousands of employees in Germany with active spaces and support for their well-being. The Strategic Account Manager is a unique position for a fitness specialist with strong stakeholder management and new customer acquisition skills to join our team. As the main point of contact for one of our largest customers, you will ensure that our services add value and meet requirements. In addition, you will use your experience in sales and project management to further expand our business in Germany and support the Regional Client Director in projects. Your responsibilities: Lead, develop, and strengthen our operational teams at three locations (Munich & The Hague). Planning staffing and succession together with the Regional Client Director - so that the right employees are in the right place at the right time. Ensuring that all contractually agreed services are provided in accordance with quality standards, ISO guidelines, and customer expectations. Identifying strategic opportunities and developing innovative solutions - whether for products, services, or processes. Achieving and exceeding revenue and margin targets for your customer contracts. Building long-term relationships and ensuring successful contract renewals. Working closely with internal departments (e.g., HR, finance, IT, marketing) and external partners to continuously improve our offering. Continuously improving the experience of our customers and teams - in compliance with all relevant legal requirements. Being present on site and setting an example. Establishing and expanding new business in Germany Active project management and support for the Client Director Embodying our values: We care. We are in this together. We are explorers. We take responsibility. What you'll bring: Degree in sports science, public health, health management, or a comparable field. At least 4 years of experience in a similar position, ideally with leadership responsibility in an international environment. Passion for exercise, health, and vitality. Experience in leading teams. Experience in sales and new customer acquisition. Written and spoken language skills: German C1 & English C1, Dutch an advantage. Confidence in implementing operational business plans, managing budgets, and pursuing goals. Confident in dealing with high-level decision-makers in corporate environments. Experience in managing partnerships and stakeholders. Openness to evidence-based work in a knowledge-oriented organization. Willingness to travel within Germany and the Netherlands. Salary, Perks & Benefits: Competitive salary based on experience and qualifications 8% vacation pay Annual target bonus 29 days of annual leave Spendit benefits Company cell phone and laptop Free use of company gyms Next steps and support: If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we're currently unable to sponsor work visas. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Manager, Payroll Operations Enablement Role Location: Thames Valley / South East England (within practical commuting distance of the Western Greater London / Thames Valley corridor) Work Arrangement: On-site Confidentiality Notice: Exact office location will be disclosed at shortlist stage only. Salary Range: £65k-£77k depending on experience Eligibility & Engagement Criteria This role requires regular in-office presence with limited hybrid flexibility; it is not a remote position Candidates must be locally based within a reasonable and sustainable commuting distance Must have the legal, unrestricted right to work in the UK No visa sponsorship is available now or in the future Permanent, direct employment only (no contract, interim, or third-party arrangements) Role Overview The Manager, Payroll Operations Enablement is responsible for owning the operational stability, execution, and change adoption of payroll operations across a multi-country environment. This role focuses on how payroll operates-ensuring consistent execution, strong governance, and effective adoption of systems and process changes-rather than performing payroll processing or managing payroll team members directly. The position works closely with Payroll Managers and cross-functional partners to ensure payroll operations are stable, scalable, and operating effectively following system, vendor, or process change. The role plays a critical part in reinforcing operating discipline, identifying and resolving operational risks, and ensuring payroll outcomes meet accuracy, timeliness, and compliance expectations. Key Responsibilities Payroll Operations Stabilisation & Execution Own the operational stabilisation of payroll across multiple countries following system implementations, vendor transitions, or process changes. Ensure payroll operations are executing consistently and reliably, with a focus on accuracy, timeliness, and compliance. Identify recurring operational issues, root causes, and control gaps, and drive corrective actions in partnership with Payroll Managers and relevant stakeholders. Oversee the transition from heightened post-change support into steady-state operations. Maintain visibility into operational performance, risks, and trends to support informed decision-making. Change Management & Adoption Own and reinforce adoption of payroll-related systems, processes, and operating models across regions. Coordinate change activities including communications, training support, and stakeholder alignment in partnership with Payroll Managers and functional teams. Act as a central point of coordination between payroll, HR, Finance, IT, and external providers to ensure changes are executed consistently. Identify country-specific or operational challenges and implement practical mitigation strategies. Process Improvement & Operational Excellence Drive continuous improvement initiatives to reduce operational friction, rework, and dependency on manual intervention. Review end-to-end payroll operating flows to improve efficiency, resilience, and control effectiveness while accommodating local requirements. Ensure payroll processes, hand-offs, and operating practices are clearly documented and consistently applied. Governance, Risk & Controls Own payroll operational governance, ensuring issues, actions, and risks are tracked and resolved. Ensure payroll operations are audit-ready through strong controls, documentation, and operational discipline. Partner with internal stakeholders to support compliance with enterprise standards and local statutory requirements. Provide clear, structured updates on payroll operational performance, risks, and remediation progress. Qualifications & Experience Experience owning payroll operations or payroll-related operational outcomes in a multi-country environment. Strong understanding of payroll operating models, controls, and risk, with exposure to outsourced or vendor-supported delivery. Background in operational execution, stabilisation, change management, or process improvement. Experience working closely with Payroll Managers, HR, Finance, IT, and third-party providers. Comfort operating in post-implementation or post-transformation environments. Lean, Six Sigma, or structured improvement experience is a plus. Key Competencies Payroll operations ownership and execution Change adoption and operational discipline Process improvement and risk awareness Cross-functional coordination Clear, structured communication Ability to hold accountability without direct people management Success Measures Stable, reliable payroll operations across supported countries Effective adoption of payroll systems and operating model changes Reduction in recurring operational issues and control failures Clear visibility into payroll operational performance and risks Strong partnership with Payroll Managers and functional stakeholders Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . . click apply for full job details
May 01, 2026
Full time
Manager, Payroll Operations Enablement Role Location: Thames Valley / South East England (within practical commuting distance of the Western Greater London / Thames Valley corridor) Work Arrangement: On-site Confidentiality Notice: Exact office location will be disclosed at shortlist stage only. Salary Range: £65k-£77k depending on experience Eligibility & Engagement Criteria This role requires regular in-office presence with limited hybrid flexibility; it is not a remote position Candidates must be locally based within a reasonable and sustainable commuting distance Must have the legal, unrestricted right to work in the UK No visa sponsorship is available now or in the future Permanent, direct employment only (no contract, interim, or third-party arrangements) Role Overview The Manager, Payroll Operations Enablement is responsible for owning the operational stability, execution, and change adoption of payroll operations across a multi-country environment. This role focuses on how payroll operates-ensuring consistent execution, strong governance, and effective adoption of systems and process changes-rather than performing payroll processing or managing payroll team members directly. The position works closely with Payroll Managers and cross-functional partners to ensure payroll operations are stable, scalable, and operating effectively following system, vendor, or process change. The role plays a critical part in reinforcing operating discipline, identifying and resolving operational risks, and ensuring payroll outcomes meet accuracy, timeliness, and compliance expectations. Key Responsibilities Payroll Operations Stabilisation & Execution Own the operational stabilisation of payroll across multiple countries following system implementations, vendor transitions, or process changes. Ensure payroll operations are executing consistently and reliably, with a focus on accuracy, timeliness, and compliance. Identify recurring operational issues, root causes, and control gaps, and drive corrective actions in partnership with Payroll Managers and relevant stakeholders. Oversee the transition from heightened post-change support into steady-state operations. Maintain visibility into operational performance, risks, and trends to support informed decision-making. Change Management & Adoption Own and reinforce adoption of payroll-related systems, processes, and operating models across regions. Coordinate change activities including communications, training support, and stakeholder alignment in partnership with Payroll Managers and functional teams. Act as a central point of coordination between payroll, HR, Finance, IT, and external providers to ensure changes are executed consistently. Identify country-specific or operational challenges and implement practical mitigation strategies. Process Improvement & Operational Excellence Drive continuous improvement initiatives to reduce operational friction, rework, and dependency on manual intervention. Review end-to-end payroll operating flows to improve efficiency, resilience, and control effectiveness while accommodating local requirements. Ensure payroll processes, hand-offs, and operating practices are clearly documented and consistently applied. Governance, Risk & Controls Own payroll operational governance, ensuring issues, actions, and risks are tracked and resolved. Ensure payroll operations are audit-ready through strong controls, documentation, and operational discipline. Partner with internal stakeholders to support compliance with enterprise standards and local statutory requirements. Provide clear, structured updates on payroll operational performance, risks, and remediation progress. Qualifications & Experience Experience owning payroll operations or payroll-related operational outcomes in a multi-country environment. Strong understanding of payroll operating models, controls, and risk, with exposure to outsourced or vendor-supported delivery. Background in operational execution, stabilisation, change management, or process improvement. Experience working closely with Payroll Managers, HR, Finance, IT, and third-party providers. Comfort operating in post-implementation or post-transformation environments. Lean, Six Sigma, or structured improvement experience is a plus. Key Competencies Payroll operations ownership and execution Change adoption and operational discipline Process improvement and risk awareness Cross-functional coordination Clear, structured communication Ability to hold accountability without direct people management Success Measures Stable, reliable payroll operations across supported countries Effective adoption of payroll systems and operating model changes Reduction in recurring operational issues and control failures Clear visibility into payroll operational performance and risks Strong partnership with Payroll Managers and functional stakeholders Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . . click apply for full job details
Commercial Pricing Manager - Soft FM Hybrid / Home-Based (UK Wide) We're working with a leading facilities management provider with a strong UK presence and a reputation for delivering complex, high-value service solutions across both public and private sectors. Due to continued growth and a strong pipeline of work, they're looking to appoint a commercial pricing specialist to join their established bid and commercial function. This is a key hire for the business, sitting at the heart of the bid team and playing a critical role in shaping commercially competitive, data-driven solutions across soft FM services. The Role As a Commercial Pricing Analyst, you'll take ownership of pricing and financial modelling across a range of bids and tenders, supporting both new business and contract retention opportunities. You'll work closely with bid managers, operational teams and senior stakeholders to build robust, competitive cost models that balance commerciality with deliverability. Key responsibilities include: Leading pricing and financial modelling across soft FM bids Developing bottom-up and top-down cost models Producing P&Ls, cashflows and commercial summaries Identifying risks, opportunities and cost drivers within tenders Supporting bid strategy with data-driven insights and benchmarking Acting as the key commercial interface across operations, procurement and finance Ensuring all pricing submissions are accurate, compliant and commercially competitive What We're Looking For Proven experience in pricing / estimating within Facilities Management Strong exposure to Soft FM services (cleaning, catering, security, waste etc.) Solid financial modelling skills (P&L, cashflow, Excel-based modelling) Experience supporting bids / tenders in a commercial or analytical capacity Strong understanding of different pricing methodologies (bottom-up, top-down) Ability to analyse complex data and translate it into clear commercial strategies Confident stakeholder engagement across operational and commercial teams Why Apply? Work on high-value, complex bids with real commercial impact Join a well-established pricing function with strong leadership Flexible / hybrid working model Clear progression within a growing commercial team Exposure to a broad range of sectors and clients If you're currently working in FM pricing, estimating or commercial analysis and want to step into a more strategic, bid-focused role - this is a strong opportunity to do so. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
May 01, 2026
Full time
Commercial Pricing Manager - Soft FM Hybrid / Home-Based (UK Wide) We're working with a leading facilities management provider with a strong UK presence and a reputation for delivering complex, high-value service solutions across both public and private sectors. Due to continued growth and a strong pipeline of work, they're looking to appoint a commercial pricing specialist to join their established bid and commercial function. This is a key hire for the business, sitting at the heart of the bid team and playing a critical role in shaping commercially competitive, data-driven solutions across soft FM services. The Role As a Commercial Pricing Analyst, you'll take ownership of pricing and financial modelling across a range of bids and tenders, supporting both new business and contract retention opportunities. You'll work closely with bid managers, operational teams and senior stakeholders to build robust, competitive cost models that balance commerciality with deliverability. Key responsibilities include: Leading pricing and financial modelling across soft FM bids Developing bottom-up and top-down cost models Producing P&Ls, cashflows and commercial summaries Identifying risks, opportunities and cost drivers within tenders Supporting bid strategy with data-driven insights and benchmarking Acting as the key commercial interface across operations, procurement and finance Ensuring all pricing submissions are accurate, compliant and commercially competitive What We're Looking For Proven experience in pricing / estimating within Facilities Management Strong exposure to Soft FM services (cleaning, catering, security, waste etc.) Solid financial modelling skills (P&L, cashflow, Excel-based modelling) Experience supporting bids / tenders in a commercial or analytical capacity Strong understanding of different pricing methodologies (bottom-up, top-down) Ability to analyse complex data and translate it into clear commercial strategies Confident stakeholder engagement across operational and commercial teams Why Apply? Work on high-value, complex bids with real commercial impact Join a well-established pricing function with strong leadership Flexible / hybrid working model Clear progression within a growing commercial team Exposure to a broad range of sectors and clients If you're currently working in FM pricing, estimating or commercial analysis and want to step into a more strategic, bid-focused role - this is a strong opportunity to do so. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Job Title: Finance Manager Location: Dudley Salary: £55,000 - £70,000 DOE Key Responsibilities of the Finance Manager Oversee the preparation and delivery of monthly management accounts and financial reporting packs. Develop and implement enhanced monthly reporting to provide deeper insight into business performance click apply for full job details
May 01, 2026
Full time
Job Title: Finance Manager Location: Dudley Salary: £55,000 - £70,000 DOE Key Responsibilities of the Finance Manager Oversee the preparation and delivery of monthly management accounts and financial reporting packs. Develop and implement enhanced monthly reporting to provide deeper insight into business performance click apply for full job details
