Family Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Family Service Manager Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Salary: £38,000 Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. About the Role We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day operational & practical family support within a complex prison environment. As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team support operational booking for all social visits and deliver programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery. Key Responsibilities Include: Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation. Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance. Manage day-to-day operational delivery of programmes, the service, and visitors centre. Ensure core responsibilities and contractual requirements are fulfilled. Striving to ensure excellence and quality in our service delivery. Why work with Safe Ground Prisons? At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. Working with Safe Ground means working differently. It s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. About You This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned. We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting) Experience of working with and engaging with diverse groups of people from varying backgrounds Demonstratable experience in leading a service/team in a similar capacity. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to promote the service externally to enhance reputation in the area and with partner organisations Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
May 02, 2026
Full time
Family Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Family Service Manager Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Salary: £38,000 Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. About the Role We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day operational & practical family support within a complex prison environment. As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team support operational booking for all social visits and deliver programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery. Key Responsibilities Include: Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation. Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance. Manage day-to-day operational delivery of programmes, the service, and visitors centre. Ensure core responsibilities and contractual requirements are fulfilled. Striving to ensure excellence and quality in our service delivery. Why work with Safe Ground Prisons? At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. Working with Safe Ground means working differently. It s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. About You This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned. We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting) Experience of working with and engaging with diverse groups of people from varying backgrounds Demonstratable experience in leading a service/team in a similar capacity. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to promote the service externally to enhance reputation in the area and with partner organisations Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
About the Role As a member of the Farm Technical Team, support teaching delivery and demonstrate equipment and techniques providing support and guidance to students on our FE and HE courses. Create a positive, industry-relevant learning environment to enhance the employability prospects of students. Provide technical support and guidance to academic colleagues within the farm resource. Ensure all staff and students are working within a safe environment and escalate issues where necessary. Working within the team, ensure a high standard of livestock health and welfare, crop production and machinery operation and maintenance. Identify appropriate personal development opportunities and actively keep up to date with relevant discipline knowledge, trends and technology, and apply this learning to practices. Connect with relevant internal and external networks and use these contacts to enhance delivery. Be a team player and support others in creating a positive environment. Special requirements; Accommodation included with the expectation to live on campus to fulfil the requirements of the role. Emergency on call for the Farm resource outside of core hours. Working weekends and Bank Holidays on a rota. Occasional lone working and late-night checks. For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. Interview Date: w/c 18th May 2026 About Us NTU's Brackenhurst Campus has been at the heart of land based education for over 70 years. As the rural campus of Nottingham Trent University and home to the School of Animal, Rural and Environmental Sciences, we are passionate about the countryside, farming, and shaping the future of the sector. Our mission is to develop industry ready, career focused graduates equipped with cutting edge skills, scientific expertise and hands on experience. As a small and friendly School, we're proud of our committed academic and professional teams. Our staff are active researchers and practitioners who work closely with students to help them achieve their ambitions. For any informal queries about the role or the ARES team, please contact Neil Hodgson (Farm Manager) at . Safe and Inclusive At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team. Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information. Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions. Safeguarding Statement Nottingham Trent University is committed to safeguarding and promoting the welfare of young people and expects all colleagues to share this commitment. If you are successful, you will be required to undertake an enhanced application and a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post. Before you apply we recommend you ensure you are able to supply the documentation listed on the DBS website
May 02, 2026
Full time
About the Role As a member of the Farm Technical Team, support teaching delivery and demonstrate equipment and techniques providing support and guidance to students on our FE and HE courses. Create a positive, industry-relevant learning environment to enhance the employability prospects of students. Provide technical support and guidance to academic colleagues within the farm resource. Ensure all staff and students are working within a safe environment and escalate issues where necessary. Working within the team, ensure a high standard of livestock health and welfare, crop production and machinery operation and maintenance. Identify appropriate personal development opportunities and actively keep up to date with relevant discipline knowledge, trends and technology, and apply this learning to practices. Connect with relevant internal and external networks and use these contacts to enhance delivery. Be a team player and support others in creating a positive environment. Special requirements; Accommodation included with the expectation to live on campus to fulfil the requirements of the role. Emergency on call for the Farm resource outside of core hours. Working weekends and Bank Holidays on a rota. Occasional lone working and late-night checks. For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. Interview Date: w/c 18th May 2026 About Us NTU's Brackenhurst Campus has been at the heart of land based education for over 70 years. As the rural campus of Nottingham Trent University and home to the School of Animal, Rural and Environmental Sciences, we are passionate about the countryside, farming, and shaping the future of the sector. Our mission is to develop industry ready, career focused graduates equipped with cutting edge skills, scientific expertise and hands on experience. As a small and friendly School, we're proud of our committed academic and professional teams. Our staff are active researchers and practitioners who work closely with students to help them achieve their ambitions. For any informal queries about the role or the ARES team, please contact Neil Hodgson (Farm Manager) at . Safe and Inclusive At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team. Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information. Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions. Safeguarding Statement Nottingham Trent University is committed to safeguarding and promoting the welfare of young people and expects all colleagues to share this commitment. If you are successful, you will be required to undertake an enhanced application and a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post. Before you apply we recommend you ensure you are able to supply the documentation listed on the DBS website
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
May 02, 2026
Full time
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 02, 2026
Full time
Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Appeals and Resolutions Officer - SEND Bournemouth Hybrid Working Preferred £190-£210 per day Pertemps are currently recruiting for an experienced Appeals and Resolutions Officer to provide specialist support within a high-volume statutory SEND appeals service in Bournemouth.This is a key role focused on ensuring statutory compliance, maintaining service continuity, and supporting lawful decision-making across mediation and SEND Tribunal processes. Key responsibilities include: Coordinating mediation and SEND Tribunal activity Managing appeal cases from initial receipt through to conclusion Monitoring and meeting statutory deadlines Preparing and quality assuring evidence and case documentation Providing expert advice on SEND legislation and appeals procedures Supporting lawful and defensible decision-making Working closely with case officers, managers, and legal services Reducing the risk of missed deadlines, complaints, and Judicial Review Requirements: Previous experience within a SEND appeals or resolutions service Strong understanding of SEND legislation and Tribunal processes Ability to manage a high-volume caseload effectively Excellent written communication and organisational skills Local authority experience preferred Why work through Pertemps? By applying through Pertemps, you'll benefit from: A dedicated consultant with access to roles nationwide and available whenever you need support A simple online registration process Attractive referral schemes and incentives Ongoing compliance fully managed for you Prompt and reliable payroll and much more! To discuss this role in more detail, please contact Freya Joseph on or email .
May 02, 2026
Contractor
Appeals and Resolutions Officer - SEND Bournemouth Hybrid Working Preferred £190-£210 per day Pertemps are currently recruiting for an experienced Appeals and Resolutions Officer to provide specialist support within a high-volume statutory SEND appeals service in Bournemouth.This is a key role focused on ensuring statutory compliance, maintaining service continuity, and supporting lawful decision-making across mediation and SEND Tribunal processes. Key responsibilities include: Coordinating mediation and SEND Tribunal activity Managing appeal cases from initial receipt through to conclusion Monitoring and meeting statutory deadlines Preparing and quality assuring evidence and case documentation Providing expert advice on SEND legislation and appeals procedures Supporting lawful and defensible decision-making Working closely with case officers, managers, and legal services Reducing the risk of missed deadlines, complaints, and Judicial Review Requirements: Previous experience within a SEND appeals or resolutions service Strong understanding of SEND legislation and Tribunal processes Ability to manage a high-volume caseload effectively Excellent written communication and organisational skills Local authority experience preferred Why work through Pertemps? By applying through Pertemps, you'll benefit from: A dedicated consultant with access to roles nationwide and available whenever you need support A simple online registration process Attractive referral schemes and incentives Ongoing compliance fully managed for you Prompt and reliable payroll and much more! To discuss this role in more detail, please contact Freya Joseph on or email .
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. The Role As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience. We are looking for someone to join the team in mid June. The Person The ideal applicant should ideally have: Proven ability or willingness to contribute to effective sales strategies and operations. Brings experience from retirement living, hospitality, healthcare or property Knowledge of financial management, capable of supporting budget management and financial performance analysis. Excellent leadership skills with the ability to motivate and manage teams effectively. Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and strong decision-making skills to manage competing priorities. Demonstrates ambition and a results-oriented mindset. Willingness to work flexible hours, including weekends, to meet development needs. Values aligned with our philosophy as outlined on our website To have experience in conducting resident assessments, including elements covering health and welfare. To have a firm understanding of safeguarding adults at Risk Experience in caring for residents who have health related issues, including dementia To have experience managing a team, including the direct supervision of staff To have experience creating and implementing risk assessments Key Responsibilities Key responsibilities will include: Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence. To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy. Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being. Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties. Assisting in managing rotas. Supporting financial management, including rent control, cost control and overall budget management. Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary. Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident's preferences. Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance. Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks. Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction. Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood. Why Work for us Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation. We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team. If you would like to pop in for a coffee and a chat please let us know.REF-
May 02, 2026
Full time
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. The Role As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience. We are looking for someone to join the team in mid June. The Person The ideal applicant should ideally have: Proven ability or willingness to contribute to effective sales strategies and operations. Brings experience from retirement living, hospitality, healthcare or property Knowledge of financial management, capable of supporting budget management and financial performance analysis. Excellent leadership skills with the ability to motivate and manage teams effectively. Committed to enhancing residents' well-being and fostering a sense of community. Possesses adaptability and strong decision-making skills to manage competing priorities. Demonstrates ambition and a results-oriented mindset. Willingness to work flexible hours, including weekends, to meet development needs. Values aligned with our philosophy as outlined on our website To have experience in conducting resident assessments, including elements covering health and welfare. To have a firm understanding of safeguarding adults at Risk Experience in caring for residents who have health related issues, including dementia To have experience managing a team, including the direct supervision of staff To have experience creating and implementing risk assessments Key Responsibilities Key responsibilities will include: Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence. To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy. Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being. Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties. Assisting in managing rotas. Supporting financial management, including rent control, cost control and overall budget management. Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary. Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident's preferences. Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance. Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks. Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction. Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood. Why Work for us Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation. We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team. If you would like to pop in for a coffee and a chat please let us know.REF-
Boom Battle Bar - Southampton
Southampton, Hampshire
FIRSTLY, WHATS IN IT FOR YOU? £32,000 annual salary. Plus tips! 28 days paid holiday Workplace pension from the age of 22 and above with employer contributions Life Assurance policy once your probation has been passed. Enjoy one free annual Escape Hunt adventure per year! 50% off on food and drink in any of our venues at Boom Battle Bar & Escape Hunt! We are our teams biggest advocates! We'll give you a clear personal development plan for you to be promoted to your dream role - with or without us. Looking for good karma? Well we've got you covered with another annual paid day off for our 'Karma Day' - volunteer for a day with an organisation of your choice to make a difference. Access to Wagestream and their financial services and discounts Access to our Employee Assistance Programme including 24/7 access to free, confidential and specialist mental health/wellbeing support. There's a huge amount on offer within this program inclusive of help for financial support to six FREE therapy sessions and so much more! Our Managers are included in epic incentives. You'll be in the runnings to win them on a regular basis! Including past incentives such as a Trips Abroad, F1 Race Days and Race Weekend tickets, Concert Tickets, Champion League Hospitality Tickets, Sporting Events, Brixton brewery tour, London bar hopping with Bacardi, Johnnie Walker tour with a fine dinning experience, Hampers to take home and more! THE ROLE: We are looking for an energetic, driven and passionate Assistant General Manager to lead our team at BOOM BATTLE BAR. People focused leadership is a non negotiable for us. You'll be someone who thrives in building a talent pipeline and wants to see your teams evolve and grow. You lead from the front and aren't someone who does everything yourself! You'll need to be someone who thrives in high energy environments and wet led environments specifically are where you shine. You'll want to drive consistency for standards. Specs on point and guest journey will be nothing short of epic under your guidance! Let's not forget you'll need to be a compliance pro! You're a stickler for regulatory compliance achieving stellar 10/10 daily Trail average scores. Safety is your top priority, ensuring everyone within the business is protected. WHO ARE WE: Boom Battle Bar is the unrivalled leader in the world of competitive socialising. Picture Axe Throwing, Beer Pong, Augmented Darts, Karaoke and a whole lot more, all wrapped up in an atmosphere booming with epic cocktails, live DJ beats, and nothing but good vibes Our journey began with a bang in 2022, and we haven't hit the brakes since. Breaking boundaries, we proudly launched our first international venue in Dubai during the summer of 2023, and the party continues! We're not just about the games and the drinks, we're about creating those unforgettable moments. It's when our guests say, 'Screw it, I'll be hungover tomorrow,' that we know we've succeeded. And who makes it all happen? Our exceptional teams of top talent. Check out our socials to see more of what we're about!
May 02, 2026
Full time
FIRSTLY, WHATS IN IT FOR YOU? £32,000 annual salary. Plus tips! 28 days paid holiday Workplace pension from the age of 22 and above with employer contributions Life Assurance policy once your probation has been passed. Enjoy one free annual Escape Hunt adventure per year! 50% off on food and drink in any of our venues at Boom Battle Bar & Escape Hunt! We are our teams biggest advocates! We'll give you a clear personal development plan for you to be promoted to your dream role - with or without us. Looking for good karma? Well we've got you covered with another annual paid day off for our 'Karma Day' - volunteer for a day with an organisation of your choice to make a difference. Access to Wagestream and their financial services and discounts Access to our Employee Assistance Programme including 24/7 access to free, confidential and specialist mental health/wellbeing support. There's a huge amount on offer within this program inclusive of help for financial support to six FREE therapy sessions and so much more! Our Managers are included in epic incentives. You'll be in the runnings to win them on a regular basis! Including past incentives such as a Trips Abroad, F1 Race Days and Race Weekend tickets, Concert Tickets, Champion League Hospitality Tickets, Sporting Events, Brixton brewery tour, London bar hopping with Bacardi, Johnnie Walker tour with a fine dinning experience, Hampers to take home and more! THE ROLE: We are looking for an energetic, driven and passionate Assistant General Manager to lead our team at BOOM BATTLE BAR. People focused leadership is a non negotiable for us. You'll be someone who thrives in building a talent pipeline and wants to see your teams evolve and grow. You lead from the front and aren't someone who does everything yourself! You'll need to be someone who thrives in high energy environments and wet led environments specifically are where you shine. You'll want to drive consistency for standards. Specs on point and guest journey will be nothing short of epic under your guidance! Let's not forget you'll need to be a compliance pro! You're a stickler for regulatory compliance achieving stellar 10/10 daily Trail average scores. Safety is your top priority, ensuring everyone within the business is protected. WHO ARE WE: Boom Battle Bar is the unrivalled leader in the world of competitive socialising. Picture Axe Throwing, Beer Pong, Augmented Darts, Karaoke and a whole lot more, all wrapped up in an atmosphere booming with epic cocktails, live DJ beats, and nothing but good vibes Our journey began with a bang in 2022, and we haven't hit the brakes since. Breaking boundaries, we proudly launched our first international venue in Dubai during the summer of 2023, and the party continues! We're not just about the games and the drinks, we're about creating those unforgettable moments. It's when our guests say, 'Screw it, I'll be hungover tomorrow,' that we know we've succeeded. And who makes it all happen? Our exceptional teams of top talent. Check out our socials to see more of what we're about!
Store Manager page is loaded Store Managerlocations: Bristol, The Mall Cribbs Causeway, GBtime type: Full timeposted on: Posted Todayjob requisition id: R-111275At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience.brilliance. As a Store Manager, you'll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You'll be a Swarovski advocate, inspiring excellence and supporting your team's growth every day. About the Job Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service Build strong customer relationships and promote loyalty programs Recruit, onboard, and coach talent, securing succession plans Set and manage individual and team targets, proactively assessing performance Oversee store operations: inventory, cash handling, loss prevention, and compliance Ensure implementation of all Swarovski policies, procedures, and standards About You 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands Excellent leadership, coaching, and team development skills Digital proficiency and strong operational know-how A winning personality to easily establish a trustful relationship and empower others Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset English skills What We Offer You can expect a range of benefits, including: Competitive salary Monthly bonus scheme Industry leading, generous staff discount (60% off the RRP) starting on your first day 30% off the RRP on Swarovski Created Diamonds Enhanced annual holiday entitlement 1 x paid Volunteering Day each year Food & refreshments provided in store to be enjoyed during your shift Staff Referral Bonus - up to £250 Jubilee Awards to celebrate key service milestones Annual Awards to celebrate and recognize your achievements Season Ticket Loan Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Opportunities for career developmentMany of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions. About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
May 02, 2026
Full time
Store Manager page is loaded Store Managerlocations: Bristol, The Mall Cribbs Causeway, GBtime type: Full timeposted on: Posted Todayjob requisition id: R-111275At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience.brilliance. As a Store Manager, you'll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You'll be a Swarovski advocate, inspiring excellence and supporting your team's growth every day. About the Job Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service Build strong customer relationships and promote loyalty programs Recruit, onboard, and coach talent, securing succession plans Set and manage individual and team targets, proactively assessing performance Oversee store operations: inventory, cash handling, loss prevention, and compliance Ensure implementation of all Swarovski policies, procedures, and standards About You 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands Excellent leadership, coaching, and team development skills Digital proficiency and strong operational know-how A winning personality to easily establish a trustful relationship and empower others Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset English skills What We Offer You can expect a range of benefits, including: Competitive salary Monthly bonus scheme Industry leading, generous staff discount (60% off the RRP) starting on your first day 30% off the RRP on Swarovski Created Diamonds Enhanced annual holiday entitlement 1 x paid Volunteering Day each year Food & refreshments provided in store to be enjoyed during your shift Staff Referral Bonus - up to £250 Jubilee Awards to celebrate key service milestones Annual Awards to celebrate and recognize your achievements Season Ticket Loan Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Opportunities for career developmentMany of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions. About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
General Manager Tucked away in the heart of Canonbury, Bistro Sable is Noble Inns' latest creation - a neighbourhood Bistro inspired by the spirit of classic Parisian bistro's. We serve classic dishes using the same Noble Inns ethos of sourcing our ingredients with the upmost Provence which will include dayboat fish to Game from the Royal estates. Bistro Sablé is Noble Inns' newest culinary venture, blending contemporary elegance with the charm of a classic French bistro. Located Islington, our mission is to deliver exceptional food, warm hospitality, and unforgettable guest experiences. We are looking for a dynamic General Manager to lead our team, uphold our high standards, and drive the success of the restaurant. As General Manager, you will be the cornerstone of our latest restaurant. You'll be responsible for overseeing all aspects of the operations. We are looking for a dynamic, entrepreneurial leader with a deep passion for service, a flair for innovation, and the ability to shape excellence. Location: 63-69 Canonbury Rd, Islington, London, N1 2DG Reports To: Owner Key Responsibilities: Lead the pre-opening process: recruitment, training, and operational setup Shape and execute a unique guest experience aligned with the new brand vision Build and mentor a high-performance team committed to hospitality excellence Drive financial success through strategic planning and cost control Foster partnerships within the local community and industry Ensure compliance with Noble Inns' standards, policies, and values You Bring: 5+ years of experience Passion for design, food & beverage, and guest-centric experiences Strong financial acumen and operational expertise Charisma, adaptability, and a genuine love for people Must have a minimum of WSET level 2 qualification About Us: Operated by the award-winning Noble Inns. Each one of our sites, much like our teams, is individual with a unique and quirky personality! We believe in looking after our people just as well as we look after our guests. Have a passion for developing people's careers and promoting from within. What's in it for you: The opportunity to be an autonomous General Manager where your ideas can be developed into the business and where your hard-work is regularly rewarded. Learning and development opportunities offering tangible career progression. Well balanced meals on duty. Paid overtime. Company pension. Additional benefits including Cycle to Work Scheme, Tech Scheme etc. Applicants must be passionate and take great pride in what they put on the plate and help us grow our good reputation further. We look forward to hearing from you.
May 02, 2026
Full time
General Manager Tucked away in the heart of Canonbury, Bistro Sable is Noble Inns' latest creation - a neighbourhood Bistro inspired by the spirit of classic Parisian bistro's. We serve classic dishes using the same Noble Inns ethos of sourcing our ingredients with the upmost Provence which will include dayboat fish to Game from the Royal estates. Bistro Sablé is Noble Inns' newest culinary venture, blending contemporary elegance with the charm of a classic French bistro. Located Islington, our mission is to deliver exceptional food, warm hospitality, and unforgettable guest experiences. We are looking for a dynamic General Manager to lead our team, uphold our high standards, and drive the success of the restaurant. As General Manager, you will be the cornerstone of our latest restaurant. You'll be responsible for overseeing all aspects of the operations. We are looking for a dynamic, entrepreneurial leader with a deep passion for service, a flair for innovation, and the ability to shape excellence. Location: 63-69 Canonbury Rd, Islington, London, N1 2DG Reports To: Owner Key Responsibilities: Lead the pre-opening process: recruitment, training, and operational setup Shape and execute a unique guest experience aligned with the new brand vision Build and mentor a high-performance team committed to hospitality excellence Drive financial success through strategic planning and cost control Foster partnerships within the local community and industry Ensure compliance with Noble Inns' standards, policies, and values You Bring: 5+ years of experience Passion for design, food & beverage, and guest-centric experiences Strong financial acumen and operational expertise Charisma, adaptability, and a genuine love for people Must have a minimum of WSET level 2 qualification About Us: Operated by the award-winning Noble Inns. Each one of our sites, much like our teams, is individual with a unique and quirky personality! We believe in looking after our people just as well as we look after our guests. Have a passion for developing people's careers and promoting from within. What's in it for you: The opportunity to be an autonomous General Manager where your ideas can be developed into the business and where your hard-work is regularly rewarded. Learning and development opportunities offering tangible career progression. Well balanced meals on duty. Paid overtime. Company pension. Additional benefits including Cycle to Work Scheme, Tech Scheme etc. Applicants must be passionate and take great pride in what they put on the plate and help us grow our good reputation further. We look forward to hearing from you.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
My Local Government client is looking to recruit a Group Accountant, with a focused on technical accounting, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
May 02, 2026
Full time
My Local Government client is looking to recruit a Group Accountant, with a focused on technical accounting, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
Job Title: Business Development Manager - Datacentres Location: Remote Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description In this role, you will be responsible for generating and securing new business opportunities to achieve sales growth targets and commercial success. The role requires a talented, driven, and dynamic business development professional, who is technically competent and capable of conversing at C-Level. Working within the Enterprise & DC sector, you will be experienced in solution selling and will have a track record of confidently and effectively meeting company targets through delivering growth across target accounts and existing clients across market sectors. The successful candidate will be a self-starter, who is experienced in developing and closing sales opportunities, and who will live and breathe our core values of collaboration, community, creativity, humility, and service. Core Responsibilities Embrace and present North s value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve sales growth targets. Capture and manage business opportunities using the businesses CRM system. Provide accurate and regular sales forecasting. Qualifications Minimum of 3 years experience in a similar role particularly in Security systems services and solutions is essential, with further understanding of physical network infrastructure, OT System architectures, connectivity & IoT being advantageous. Experience of working with Datacentre &/or Telecommunication customers and procurement through Frameworks. Critical thinker with detailed understanding of value driven and transformation selling techniques. Highly communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across a fast-paced environment Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
May 02, 2026
Full time
Job Title: Business Development Manager - Datacentres Location: Remote Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description In this role, you will be responsible for generating and securing new business opportunities to achieve sales growth targets and commercial success. The role requires a talented, driven, and dynamic business development professional, who is technically competent and capable of conversing at C-Level. Working within the Enterprise & DC sector, you will be experienced in solution selling and will have a track record of confidently and effectively meeting company targets through delivering growth across target accounts and existing clients across market sectors. The successful candidate will be a self-starter, who is experienced in developing and closing sales opportunities, and who will live and breathe our core values of collaboration, community, creativity, humility, and service. Core Responsibilities Embrace and present North s value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve sales growth targets. Capture and manage business opportunities using the businesses CRM system. Provide accurate and regular sales forecasting. Qualifications Minimum of 3 years experience in a similar role particularly in Security systems services and solutions is essential, with further understanding of physical network infrastructure, OT System architectures, connectivity & IoT being advantageous. Experience of working with Datacentre &/or Telecommunication customers and procurement through Frameworks. Critical thinker with detailed understanding of value driven and transformation selling techniques. Highly communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across a fast-paced environment Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
We are looking for an ambitious and relationship-focused Business Development Manager to join our client's growing team in London. This is an exciting opportunity for someone who is passionate about building strong employer partnerships, identifying growth opportunities, and helping businesses access high-quality training solutions that support workforce development. As Business Development Manager, you will play a key role in generating new business, developing long-term client relationships, and achieving sales and engagement targets across both commercial and government-funded training programmes. What you'll be doing: Developing and managing strong relationships with new and existing employers Identifying, targeting, and securing new business opportunities Managing the full sales cycle from lead generation and solution development through to onboarding and account management Conducting training needs analyses with employers and recommending tailored short- and long-term learning solutions Advising levy-paying and non-levy employers on apprenticeship funding, levy utilisation, co-investment options, and commercial training opportunities Building and maintaining a strong sales pipeline Maintaining accurate records and reporting activity using Salesforce CRM Attending networking events, careers fairs, and industry conferences Collaborating with internal teams to ensure an outstanding client experience What we're looking for: Proven experience in business development, employer engagement, or B2B sales within training, apprenticeships, education, or a related sector A successful track record working in a target-driven environment Experience developing and managing long-term client relationships Confidence engaging with senior stakeholders, HR professionals, and Learning & Development teams Strong negotiation, presentation, and report-writing skills Experience using CRM systems and Microsoft Office Comfortable using LinkedIn and proactive outreach methods including cold calling Good understanding of marketing and sales principles Salary & Benefits: Our client believe that their people are their greatest asset and are committed to creating a supportive and rewarding working environment where everyone can thrive. Salary will be: 45,000 per annum. Benefits include: 30 days annual leave plus bank holidays, increasing with length of service Employee owned company Hybrid working opportunities 35-hour working week Healthcare scheme Retail and gym membership discounts Profit-sharing scheme Life insurance Employee recognition awards Long service recognition programmes Ongoing learning and development opportunities
May 02, 2026
Full time
We are looking for an ambitious and relationship-focused Business Development Manager to join our client's growing team in London. This is an exciting opportunity for someone who is passionate about building strong employer partnerships, identifying growth opportunities, and helping businesses access high-quality training solutions that support workforce development. As Business Development Manager, you will play a key role in generating new business, developing long-term client relationships, and achieving sales and engagement targets across both commercial and government-funded training programmes. What you'll be doing: Developing and managing strong relationships with new and existing employers Identifying, targeting, and securing new business opportunities Managing the full sales cycle from lead generation and solution development through to onboarding and account management Conducting training needs analyses with employers and recommending tailored short- and long-term learning solutions Advising levy-paying and non-levy employers on apprenticeship funding, levy utilisation, co-investment options, and commercial training opportunities Building and maintaining a strong sales pipeline Maintaining accurate records and reporting activity using Salesforce CRM Attending networking events, careers fairs, and industry conferences Collaborating with internal teams to ensure an outstanding client experience What we're looking for: Proven experience in business development, employer engagement, or B2B sales within training, apprenticeships, education, or a related sector A successful track record working in a target-driven environment Experience developing and managing long-term client relationships Confidence engaging with senior stakeholders, HR professionals, and Learning & Development teams Strong negotiation, presentation, and report-writing skills Experience using CRM systems and Microsoft Office Comfortable using LinkedIn and proactive outreach methods including cold calling Good understanding of marketing and sales principles Salary & Benefits: Our client believe that their people are their greatest asset and are committed to creating a supportive and rewarding working environment where everyone can thrive. Salary will be: 45,000 per annum. Benefits include: 30 days annual leave plus bank holidays, increasing with length of service Employee owned company Hybrid working opportunities 35-hour working week Healthcare scheme Retail and gym membership discounts Profit-sharing scheme Life insurance Employee recognition awards Long service recognition programmes Ongoing learning and development opportunities
Bathroom Installation Manager Peterborough Up to 50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Peterborough and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Peterborough or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to 50k, plus 4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
May 02, 2026
Full time
Bathroom Installation Manager Peterborough Up to 50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Peterborough and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Peterborough or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to 50k, plus 4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
May 02, 2026
Full time
Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.
Business Development Manager Industrial Division Reports To: Industrial Manager Location: Stoke on Trent or Crewe Role Purpose As a Business Development Manager, you will be a key player in driving the growth and expansion of our business support recruitment services. This client-facing role offers you the autonomy to develop and manage your own pipeline of prospects while building strong, lasting relationships with clients. You will work closely with the Industrial Manager and branch network of Industrial recruitment consultants to identify new business opportunities, tailor recruitment solutions to meet client needs, and ensure the successful implementation of new contracts. Your focus will be on delivering business support recruitment solutions, such as Warehouse Operatives, FLT Drivers, Production Operatives, Quality Control and Much More. This is a fast-paced, results-driven role where you will be expected to meet sales targets, drive business development activities, and promote KPI Recruiting s recruitment solutions in the business support sector. Key Accountabilities Build and Manage Sales Pipeline: Develop a strong pipeline of prospective clients with significant business support recruitment needs Lead Qualification & Decision Maker Engagement: Identify and qualify key decision-makers within targeted organisations to develop relationships and close business Strategic Sales Planning: Collaborate with the Industrial Manager to develop and execute strategies for meeting sales targets and expanding KPI Recruiting s presence in the business support sector Client Relationship Building: Establish and maintain long-term, mutually beneficial relationships with clients by understanding their unique business support needs and providing tailored recruitment solutions Smooth Handover to Recruitment Teams: Work closely with recruitment teams to ensure seamless transitions from business acquisition to candidate placement, ensuring client expectations are met or exceeded Negotiation and Contract Management: Lead negotiations for contracts and agreements, ensuring the balance between profitability and client satisfaction Market Research and Industry Insight: Keep abreast of market trends, industry developments, and competitor activities to provide strategic insights and identify emerging business opportunities Sales and Marketing Alignment: Collaborate with the marketing team to execute sales-driven initiatives and maximise business opportunities Lead Sales Meetings & Presentations: Take the lead in client-facing sales meetings, delivering persuasive presentations and demonstrating KPI Recruiting s value proposition in the business support sector Sales Targets & Reporting: Meet and exceed sales targets, KPIs, and revenue quotas. Regularly update the database with sales activities and report progress to the Industrial Manager. Branch Support: Provide branch support, assisting with the smooth delivery of KPI s sales cycle and ensuring business support needs are met effectively Client Handover: Work with internal operational teams to ensure a professional and seamless transition of new business wins Promote KPI Recruiting: Actively promote KPI Recruiting s business support recruitment services via personal networks, social media, and industry events Person Specification Passionate: Strong enthusiasm for exceeding client expectations and delivering results Accountability: Take responsibility for identifying and solving issues, ensuring that promises to clients are delivered Innovation: Constantly strive to improve business development practices and find creative solutions Energy & Passion: Bring a high level of energy and enthusiasm to the office and to client relationships Client-Focused: Understand client needs and provide exceptional service, always prioritising what matters to them Organised & Efficient: Effective at managing time, setting priorities, and staying on top of a busy, dynamic workload Resilience: A proactive and resilient approach to managing challenges and overcoming obstacles Professional: Demonstrates professionalism and tact when dealing with clients, colleagues, and stakeholders Collaborative: A team player who works effectively with both internal teams and clients to achieve shared goals Professional Experience Sales or Business Development Experience: Proven track record in business development or sales, ideally within the recruitment sector Client Relationship Building: Ability to build rapport quickly and effectively, both face-to-face and over the phone Self-Motivation: A natural self-starter with a strong desire to succeed, and the ability to remain motivated through challenges Negotiation Skills: Strong negotiation skills, with a keen understanding of balancing profitability and customer satisfaction Team Player: Collaborates effectively with internal teams to ensure the successful delivery of client requirements Driving License: A full UK driving license is required for client meetings and travel Communication Skills: Excellent verbal and written communication skills Leadership Qualities: Demonstrated leadership skills, including the ability to motivate and inspire both internal teams and clients Problem-Solving: Strong analytical and problem-solving skills, able to think on your feet and find solutions in a fast-paced environment Humour & Resilience: Ability to maintain a sense of humour and a positive attitude, even under pressure This role offers an exciting opportunity for someone with a strong business development background to build relationships, win new business, and make a tangible impact on the growth of KPI Recruiting s business support division. If you're motivated, results-driven, and ready to take on a challenging yet rewarding sales-focused role, we want to hear from you! INDCOM
May 02, 2026
Full time
Business Development Manager Industrial Division Reports To: Industrial Manager Location: Stoke on Trent or Crewe Role Purpose As a Business Development Manager, you will be a key player in driving the growth and expansion of our business support recruitment services. This client-facing role offers you the autonomy to develop and manage your own pipeline of prospects while building strong, lasting relationships with clients. You will work closely with the Industrial Manager and branch network of Industrial recruitment consultants to identify new business opportunities, tailor recruitment solutions to meet client needs, and ensure the successful implementation of new contracts. Your focus will be on delivering business support recruitment solutions, such as Warehouse Operatives, FLT Drivers, Production Operatives, Quality Control and Much More. This is a fast-paced, results-driven role where you will be expected to meet sales targets, drive business development activities, and promote KPI Recruiting s recruitment solutions in the business support sector. Key Accountabilities Build and Manage Sales Pipeline: Develop a strong pipeline of prospective clients with significant business support recruitment needs Lead Qualification & Decision Maker Engagement: Identify and qualify key decision-makers within targeted organisations to develop relationships and close business Strategic Sales Planning: Collaborate with the Industrial Manager to develop and execute strategies for meeting sales targets and expanding KPI Recruiting s presence in the business support sector Client Relationship Building: Establish and maintain long-term, mutually beneficial relationships with clients by understanding their unique business support needs and providing tailored recruitment solutions Smooth Handover to Recruitment Teams: Work closely with recruitment teams to ensure seamless transitions from business acquisition to candidate placement, ensuring client expectations are met or exceeded Negotiation and Contract Management: Lead negotiations for contracts and agreements, ensuring the balance between profitability and client satisfaction Market Research and Industry Insight: Keep abreast of market trends, industry developments, and competitor activities to provide strategic insights and identify emerging business opportunities Sales and Marketing Alignment: Collaborate with the marketing team to execute sales-driven initiatives and maximise business opportunities Lead Sales Meetings & Presentations: Take the lead in client-facing sales meetings, delivering persuasive presentations and demonstrating KPI Recruiting s value proposition in the business support sector Sales Targets & Reporting: Meet and exceed sales targets, KPIs, and revenue quotas. Regularly update the database with sales activities and report progress to the Industrial Manager. Branch Support: Provide branch support, assisting with the smooth delivery of KPI s sales cycle and ensuring business support needs are met effectively Client Handover: Work with internal operational teams to ensure a professional and seamless transition of new business wins Promote KPI Recruiting: Actively promote KPI Recruiting s business support recruitment services via personal networks, social media, and industry events Person Specification Passionate: Strong enthusiasm for exceeding client expectations and delivering results Accountability: Take responsibility for identifying and solving issues, ensuring that promises to clients are delivered Innovation: Constantly strive to improve business development practices and find creative solutions Energy & Passion: Bring a high level of energy and enthusiasm to the office and to client relationships Client-Focused: Understand client needs and provide exceptional service, always prioritising what matters to them Organised & Efficient: Effective at managing time, setting priorities, and staying on top of a busy, dynamic workload Resilience: A proactive and resilient approach to managing challenges and overcoming obstacles Professional: Demonstrates professionalism and tact when dealing with clients, colleagues, and stakeholders Collaborative: A team player who works effectively with both internal teams and clients to achieve shared goals Professional Experience Sales or Business Development Experience: Proven track record in business development or sales, ideally within the recruitment sector Client Relationship Building: Ability to build rapport quickly and effectively, both face-to-face and over the phone Self-Motivation: A natural self-starter with a strong desire to succeed, and the ability to remain motivated through challenges Negotiation Skills: Strong negotiation skills, with a keen understanding of balancing profitability and customer satisfaction Team Player: Collaborates effectively with internal teams to ensure the successful delivery of client requirements Driving License: A full UK driving license is required for client meetings and travel Communication Skills: Excellent verbal and written communication skills Leadership Qualities: Demonstrated leadership skills, including the ability to motivate and inspire both internal teams and clients Problem-Solving: Strong analytical and problem-solving skills, able to think on your feet and find solutions in a fast-paced environment Humour & Resilience: Ability to maintain a sense of humour and a positive attitude, even under pressure This role offers an exciting opportunity for someone with a strong business development background to build relationships, win new business, and make a tangible impact on the growth of KPI Recruiting s business support division. If you're motivated, results-driven, and ready to take on a challenging yet rewarding sales-focused role, we want to hear from you! INDCOM
