55 jobs found

Resident Liaison Officer Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday 8:00am-4:30pm Salary: 30,000- 32,000 Start: ASAP (subject to notice) The Role We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities Lead resident and community engagement activities and build strong local relationships Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) Act as the main point of contact for resident queries, concerns and feedback Coordinate access arrangements and appointments to support delivery teams Resolve access/resident-related issues quickly, escalating where appropriate Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements Experience in a resident-facing/face-to-face customer service role Able to handle sensitive situations with empathy, professionalism and resilience Strong communication and negotiation skills Good IT skills (Microsoft Office) Full UK driving licence Desirable Experience Previous experience as a Resident/Tenant/Customer Liaison Officer Experience within social housing and/or planned works/retrofit programmes Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed). RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services

Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay Contract: Full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team. Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary. First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the apply button. Closing date: 12:00 on Friday 22 May 2026 Interviews will be held in person at our offices in Hale Village on Tuesday 2 June 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Job Title: Resident Liaison Officer (RLO) Location: Nottingham Salary: 24.25 per hour Umbrella - Plus travel expenses paid Contract Type: Temp - 1 month but extension likely. Are you an expert at building bridges between residents and contractors? We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team. Working within the Social Housing sector, you will be the face of our Planned Maintenance/Refurbishment/Decent Homes programme, ensuring that communication between our site teams and tenants is seamless, transparent, and respectful. This isn't just about delivering notices; it's about managing relationships, de-escalating concerns, and ensuring that every resident feels heard while we improve their homes. Key Responsibilities The Primary Contact: Act as the first point of contact for residents, providing clear information regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs). Access Management: Coordinate and book appointments for surveyors and tradespeople, ensuring high levels of access are maintained to keep the project on schedule. Pre-Entry Surveys: Conduct initial visits to explain the scope of work, identify any vulnerable residents, and document any specific household needs. Complaint Resolution: Handle queries and complaints professionally, resolving issues locally wherever possible to maintain high levels of customer satisfaction. Reporting: Maintain accurate resident logs and provide regular updates to the Housing Association/Local Authority partners. What We're Looking For Sector Experience: Proven experience as an RLO, TLO, or Customer Liaison Officer specifically within Social Housing , a Housing Association , or a Council environment. Communication: Exceptional verbal and written communication skills with the ability to adapt your style to a diverse range of residents. Resilience: The ability to remain calm and professional in challenging situations or when dealing with difficult conversations. Organisation: Strong administrative skills to manage schedules, resident files, and daily reporting. Transport: A valid UK Driving Licence and access to a vehicle (standard requirement for site-based RLO roles). Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the North Wales on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Resident Liaison Officer South Coast (Hastings to Brighton) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton. This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme. The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants. Key Responsibilities Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works Carrying out pre-start consultations and resident visits across occupied properties Coordinating access arrangements and managing appointment schedules Providing regular updates to residents regarding works progress and timelines Handling complaints, queries, and concerns in a professional and timely manner Supporting vulnerable residents and escalating safeguarding concerns where required Liaising closely with site managers, operatives, subcontractors, and housing representatives Maintaining accurate records, communication logs, and project updates Supporting customer satisfaction targets and ensuring a high level of resident engagement Candidate Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience on kitchen and bathroom refurbishment programmes preferred Strong communication and customer service skills Ability to manage multiple properties across a wide geographical area Organised, proactive, and confident working independently Good IT skills including Microsoft Office Full UK driving licence essential due to travel requirements Package 31,500 Basic Salary 5,000 Car Allowance Long-term 15-year framework contract Opportunity to work across a major South Coast housing programme Stable and secure long-term employment with progression opportunities

We re recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents interests, ensuring contractual compliance, and driving high service standards across managed estates. This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up, 2 days from the office per week. What You ll Be Doing Overseeing third-party agreements, head leases and managing agents Scrutinising service charge demands, accounts and formal notices Monitoring contractor performance against KPIs and SLAs Investigating and escalating disputes or non-compliance Supporting financial and building safety compliance monitoring Acting as a key liaison between residents, managing agents and internal teams Supporting delivery of leasehold and property management services What They Look For: Experience managing third-party contracts or managing agents Knowledge of leases, service level agreements and service charges Ability to analyse financial information and performance data Strong stakeholder engagement and influencing skills Confident challenging underperformance and driving improvements If you re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we d love to hear from you.

Resident Liaison Officer Enfield 31,500 + 5,000 Car Allowance We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives. Key Responsibilities Acting as the main point of contact for residents throughout bathroom installation works Carrying out resident visits and pre-start meetings before works commence Managing resident expectations and providing regular updates throughout the project Handling complaints, queries, and access arrangements in a professional and timely manner Supporting vulnerable tenants and escalating safeguarding concerns where required Coordinating appointments to minimise delays and maximise programme efficiency Liaising closely with site managers, operatives, subcontractors, and council representatives Maintaining accurate records, resident feedback, and property information Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved Requirements Previous experience working as a Resident Liaison Officer within social housing or planned works Strong communication and customer service skills Experience dealing with vulnerable residents and challenging situations Ability to work independently and manage a busy workload Good IT skills including Microsoft Office Full UK driving licence preferred Package Salary: 31,500 5,000 Car Allowance Opportunity to work on a major council refurbishment programme Supportive team environment with career progression opportunities

Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) Length: 2 Months The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Planned Works Resident Liaison Officer Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay Contract: Full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team. Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary. First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date: 12:00 on Friday 22 May 2026 Interviews will be held in person at our offices in Hale Village on Tuesday 2 June 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Resident Liaison Officer East London (Hackney / Haringey) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey. This is an excellent opportunity to secure long-term work on a well-established 15-year framework agreement within the social housing sector. The successful candidate will be responsible for maintaining positive relationships with residents while supporting the smooth delivery of planned maintenance works on behalf of a major housing provider. Key Responsibilities Acting as the main point of contact for residents throughout refurbishment works Conducting resident consultations and pre-start visits prior to works commencing Coordinating appointments and arranging property access for operatives and contractors Keeping residents updated on schedules, progress, and any changes to planned works Managing complaints, queries, and resident concerns in a professional and empathetic manner Supporting vulnerable tenants and escalating safeguarding concerns where appropriate Liaising closely with site managers, subcontractors, housing officers, and project teams Maintaining accurate records, resident communication logs, and KPI updates Ensuring high levels of customer satisfaction are maintained throughout the programme Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience working on kitchen and bathroom schemes preferred Strong communication and customer service skills Ability to handle difficult situations and resolve complaints effectively Good IT skills including Microsoft Office Organised, proactive, and able to manage a busy workload independently Full UK driving licence preferred Package Salary: 31,500 5,000 Car Allowance Long-term secured work on a 15-year framework Opportunity to work on established social housing refurbishment projects Supportive working environment with progression opportunities

Residents & Community Engagement Officer Housing Association - Birmingham Location: Birmingham Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas Salary: £30,000 - £34,000 per annum Contract: Full-time, Permanent Benefits: Mileage paid for work-related travel About the Role A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services. This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential . You will work directly with residents to ensure their lived experience shapes services, policies, and improvements. The role is mobile with regular site visits , therefore a full UK driving licence and access to a car are required . Key Responsibilities Resident Engagement & Participation Deliver a structured, outcome-focused resident engagement programme. Establish and support resident forums, focus groups, surveys, and feedback mechanisms. Lead co-production activities involving residents in service design and policy reviews. Support residents to participate confidently in meetings and consultations. Monitor and report on engagement outcomes and resident satisfaction. Community Development Plan and deliver community events, workshops, and wellbeing initiatives. Build partnerships with voluntary, statutory, and community organisations. Encourage peer support networks and resident-led initiatives. Promote equality, diversity, and inclusion in all engagement activity. Communication & Information Ensure residents receive clear, accessible, and timely service information. Produce newsletters, digital updates, noticeboard content, and engagement materials. Manage feedback channels and ensure actions are followed through. Resident Advocacy & Support Signpost residents to employment, education, health, and wellbeing services. Work with housing teams to address complaints, ASB, and community concerns. Promote safe, respectful, and inclusive living environments. Governance & Compliance Maintain accurate records in line with GDPR and internal procedures. Support compliance with housing regulation, consumer standards, and tenant involvement requirements. Contribute to audits, inspections, and performance reporting. Person Specification Essential Proven experience working within housing (social or supported housing). Strong knowledge of housing regulations, consumer standards, and tenant involvement. Experience managing complaints and ASB cases within agreed timescales. Experience delivering face-to-face, site-based resident engagement. Ability to manage competing priorities in a mobile role. Strong partnership-working and communication skills. Knowledge of safeguarding and equality legislation. Strong organisational and reporting skills. Full UK driving licence and access to a car. Desirable Qualification in housing, community development, or social care. Experience of co-production and resident-led service improvement. Experience working with vulnerable or supported accommodation residents.

The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers' expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works. This is a key role and will help ensure the safety of our customers. What you'll need to succeed: Strong communication (both written and verbal) and presentation skills Ability to maintain attention to detail in a busy environment. Experience of providing a high level of customer service Confident and experienced collaborator. Natural problem-solving skills. Strong ICT capability, EXCEL, WORD etc. Proven prioritisation skills Experienced Team Worker Always provide a high level of service Previous experience working within housing (essential) This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands. A full, clean driving licence and access to own vehicle for business use will be required for this role. Interview date: June 2026 Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.

Executive Assistant to President and Chief Executive Officer Our client is seeking an experienced EA to provide senior level support to the President and Chief Executive Officer. This role is a Temp role for 3 Months; £23-24an hour - Hybrid working You will need proven experience within a similar position, ideally within a professional membership body or healthcare/medical organisation. Who will you be working for? Our Client is an innovative healthcare organisation located in the City of London. What will you be doing? This role provides confidential, high quality, effective and proactive support to the RCoA President and Chief Executive Officer (CEO). The role holder ensures the smooth day-to-day management of the CEO and President s working lives and often represents the College as the first point of contact for both external and internal stakeholders. Your responsibilities will include: Deliver comprehensive and proactive diary management, managing time in the most effective and efficient manner while scheduling often complex and demanding priorities Treat correspondence and communication related to the work of the CEO and President with discretion and sensitively at all times Set up regular meetings for the President and the CEO with key stakeholders and ensure actions are followed up (in liaison with other teams across the College) and notes taken on an occasional basis if required Coordinate work and meetings across the Executive Team and Senior Management Team Respond to or re-direct written and telephone enquiries on behalf of the CEO and President, drafting replies or directing emails to colleagues where appropriate In their absence, manage the CEO and President s email inboxes, deciding which emails require forwarding and triaging all emails received for their return Manage all meeting and travel arrangements, ensuring all information and papers are provided in good time and actions followed up Deputise for other members of the Governance Team by providing occasional ad hoc support for core governance functions of the College, including elections and General Meetings You will need: Proven experience as an Executive Assistant or Personal Assistant at a senior level Proven experience of managing a varied and extensive workload effectively and prioritising successfully under pressure Experience of dealing professionally with a variety of internal and external stakeholders and forming good working relationships at all levels Experience of committee management and servicing How to apply? To apply for the Executive Assistant to President and Chief Executive Officer opportunity, please click on the Apply button below.

Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

Temp-perm Executive Assistant to President and Chief Executive Officer Our client is seeking an experienced EA to provide senior level support to the President and Chief Executive Officer. This role is a Temp -Perm Role; Interview 11th May - Start 18th May Hybrid working 2 days in and 3 from Home Salary £40,042 You will need proven experience within a similar position, ideally within a professional membership body or healthcare/medical organisation. Who will you be working for? Our Client is an innovative healthcare organisation located in the City of London. What will you be doing? This role provides confidential, high quality, effective and proactive support to the RCoA President and Chief Executive Officer (CEO). The role holder ensures the smooth day-to-day management of the CEO and President s working lives and often represents the College as the first point of contact for both external and internal stakeholders. Your responsibilities will include: Deliver comprehensive and proactive diary management, managing time in the most effective and efficient manner while scheduling often complex and demanding priorities Treat correspondence and communication related to the work of the CEO and President with discretion and sensitively at all times Set up regular meetings for the President and the CEO with key stakeholders and ensure actions are followed up (in liaison with other teams across the College) and notes taken on an occasional basis if required Coordinate work and meetings across the Executive Team and Senior Management Team Respond to or re-direct written and telephone enquiries on behalf of the CEO and President, drafting replies or directing emails to colleagues where appropriate In their absence, manage the CEO and President s email inboxes, deciding which emails require forwarding and triaging all emails received for their return Manage all meeting and travel arrangements, ensuring all information and papers are provided in good time and actions followed up Deputise for other members of the Governance Team by providing occasional ad hoc support for core governance functions of the College, including elections and General Meetings You will need: Proven experience as an Executive Assistant or Personal Assistant at a senior level Proven experience of managing a varied and extensive workload effectively and prioritising successfully under pressure Experience of dealing professionally with a variety of internal and external stakeholders and forming good working relationships at all levels Experience of committee management and servicing How to apply? To apply for the Executive Assistant to President and Chief Executive Officer opportunity, please click on the Apply button below.

Deputy Security Controller Based at our Cyber Centre of Excellence in Maidenhead. At Ultra Cyber we have a rare opportunity to join the team as Deputy Security Controller. The Deputy Security Controller exists to support the Security Controller in meeting the HMG (His Majesty's Government) requirements of a designated official to exercise the day-to-day responsibility of all aspects of protective security. The Security Compliance function in Ultra is responsible for ensuring that the company s officers, directors, and employees comply with the provisions of the company s Government Security Policies and Special Security Agreement, where required. Scope: Based in Maidenhead where the primary activity takes place, the role will have occasional additional responsibility for the other sites in the I&C UK offices. As such will require some infrequent travel to those sites. Role Requirements: Flexibility to travel within the UK, full driving license Ability & desire to obtain and maintain the required level of security clearance A working knowledge of Gov Stan 007 and security policy framework is desirable Must be capable of interpreting the requirements of the Security and Personnel Controllers An understanding of the risks and subsequent impact to the business of failing to comply fully with appropriate guidelines, policy or legislation. Key Responsibilities: Physical Security Assist the Security Controller with the administration and management of the Guards, NPSA furniture, keys, locks, combinations changes, logs, Disposal of assets, AACS, CCTV, IDS, Building and walls, area security, routines. Personnel Security Assist the Personnel Security Controller with final BPSS checks, approving access to areas, processing visitor requests and IVCO requests. Access Control Security Organising regular combination changes, Document checks, mustering, Training, Booking in/ out of asset, movement / transport plans, Liaising with the authority. Management Security Logging SALs, and administrating supply chain checks and contracts. Investigation Security Breaches, electronic security issues, SAL, Personnel, TCSM, CTSA liaison, Training, Asset loss, criminal activity, authority liaison, reporting & investigation. General Ensure all access to sensitive assets are recorded and controlled, to meet the requirements of the need-to-know principle. Using the Wiseman database, to log new assets, destroy obsolete assets, and instigate musters and spot checks. Ensure employees remain compliant with the conditions of their security clearance obligations via the appropriate aftercare process. Represent the business at off-site briefings, meetings and training sessions, as and when necessary and to disseminate information to the relevant audiences. Ensure security requirements are reflected in the company s processes, as appropriate. Any other duties as and when required. Manage security of information as defined in the Security manual. Required Skills and Qualifications: British Citizen (e.g. to enable handling of Eyes Only material). Capable of achieving the required level of security clearance. Experience of CCTV would be beneficial. Although no specific educational qualifications are mandated, a good standard of verbal and written English would be expected. Notice Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements. Applicants must be able to obtain and maintain the appropriate level of security clearance for the role. Due to the nature of our work, you must be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. For more information, please visit the UKSV website. Our Benefits Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including: Participation in an Annual Bonus Scheme Private Medical Cover 25 days holiday (plus Bank Holidays) with the option to buy an extra 5 days Pension Contribution 4 x Life Assurance Cover Flexible working hours with opportunity for a 1pm finish on a Friday Flexible benefits including cycle to work scheme, will writing and more Security Clearance Allowance where relevant and subject to you holding the required security clearance Diversity, Equity & Inclusion Statement At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.

Customer Liaison Officer, Ballymena, £14.17 per hour, Immediate start Your new company You will be joining a forward-thinking local authority committed to delivering high-quality services to the community. Within the Community Planning & Development section, the organisation plays a key role in supporting local initiatives, enhancing community facilities, and ensuring excellent service delivery to residents and stakeholders. The team values professionalism, collaboration, and continuous improvement while promoting equality, transparency, and accountability in all areas of work. Your new role As an Administrative Support Officer, you will provide a wide-ranging, professional, and confidential administrative service to the DEA team and wider Community Planning & Development section. Key responsibilities will include: Delivering comprehensive administrative and secretarial support, including diary management, meeting coordination, and handling correspondence.Maintaining office systems, databases, filing structures, and ensuring compliance with auditing and records management procedures.Producing reports, collating management information, and assisting with Council and committee documentation.Attending meetings, taking accurate minutes, and following up on action points.Coordinating training events, seminars, and bookings, including venues, travel, and delegate management.Supporting the delivery of marketing campaigns, publications, and awareness events, including updating website content.Managing enquiries from the public and stakeholders, including handling complaints in line with policy.Assisting with community centre bookings, payments, and front desk systems.Supporting financial processes and handling cash in accordance with procedures.Providing flexible support across the department to meet deadlines and service demands.You will play a vital role in ensuring the smooth day-to-day running of the service while maintaining high standards of accuracy, organisation, and customer service. What you'll need to succeed To be considered, you will demonstrate strong administrative experience and the ability to work in a fast-paced environment.Essential criteria include:A minimum of 5 GCSEs (including English and Maths at Grade C or above) and at least 2 years' administrative experience in a busy office environment ORAt least 4 years' administrative experience in a similar environment without the formal qualification requirementProven ability to manage high volumes of work and prioritise competing demands effectivelyExperience using office technology such as Microsoft Word, Excel, PowerPoint, and OutlookStrong organisational skills with attention to detail and accuracyExcellent communication skills and the ability to deal confidently with the public and stakeholdersA full UK driving licence and access to transport, or the ability to meet the mobility requirements of the roleA proactive, flexible approach and a commitment to continuous improvement and high performance are essential. What you'll get in return £14.17 per hourBased in Ballymena Immediate startTemp role to 31/08/26 with possible extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #