Bid Writer The Heritage Alliance Application Deadline: 22 May 2026 Fixed Term: 0.4 FTE (14 hours per week) for 6 months Start Date: June 2026 Salary: £33,000 FTE per annum, pro-rata (£6600 total for the contract period) Leave: 24 days FTE per annum pro-rata, in addition the Heritage Alliance Office closes between Christmas and New Year Line Manager: Head of Development and Membership Place of Work: The Heritage Alliance Office, Central London, EC4M (Flexible working arrangements can be considered) The Opportunity Are you an experienced bid writer looking for an intensive, focused role with a leading heritage organisation? We are seeking a skilled professional to join our "Creating Connections" project team for a targeted 6-month assignment. This role is part of The Heritage Alliance's NLHF-funded resilience project, specifically supporting Strand C: Future-proofing our charity. You will work with a pipeline of funding opportunities already developed by our professional fundraising consultant to secure vital long-term funding for our sector support activities. This is an excellent opportunity for an experienced bid writer to make a significant impact in a short time-frame, working with high-quality prospects and supporting England's heritage sector through sustainable funding solutions. About The Role Key Tasks: Research & Development Conduct detailed research on prospective funders to tailor applications effectively Develop compelling case studies and evidence base to support funding applications Research and incorporate relevant sector data, impact statistics, and beneficiary testimonials Stay informed about current funding trends and opportunities in the heritage and charity sectors Identify additional funding opportunities that align with our strategic priorities Strategic Bid Writing Develop compelling funding applications to trusts, foundations, and grant-making bodies using an established pipeline of prospects Write high-quality proposals for long-term support of the Heritage Funding Directory Create applications for new sector-wide support programmes addressing skills needs and emerging challenges identified in our sector capability-building strategy Adapt proposals to different funder requirements, priorities, and application formats Work closely with the Head of Development to ensure applications align with organisational strateg Stakeholder Engagement & Collaboration Work with a professional fundraising consultant to prioritise and progress pipeline opportunities Collaborate with the Heritage Alliance senior team to gather project information and organisational data Engage with relevant staff members to collect evidence, case studies, and impact data Coordinate with the Project Administrator and other team members to ensure consistency in messaging Liaise with potential funders as appropriate during the application process Project Support & Administration Maintain accurate records of all funding applications and their progress Manage application deadlines and submission processes Support the development of a sustainable fundraising strategy for post-project continuation Contribute to project reporting and evaluation activities Participate in project team meetings and provide updates on fundraising progress Key Competences: Experience: Essential: Proven track record of successful bid writing with demonstrable results in securing funding Experience writing applications to trusts, foundations, and statutory funders Strong background in the charity/not-for-profit sector with understanding of funding landscape Experience managing multiple applications simultaneously and meeting tight deadlines Knowledge of different application formats and funder requirements Desirable: Experience in the heritage, cultural, or arts sectors Previous work with membership organisations or sector support bodies Experience with capacity-building or infrastructure funding applications Knowledge of NLHF and other major heritage funders Experience working with professional fundraising consultants Understanding of digital heritage projects and online resource development Skills, Abilities and Knowledge: Essential: Exceptional written communication skills with ability to adapt tone and style for different audiences, and present detailed information clearly and concisely Strong research skills and ability to quickly understand complex organisational contexts Excellent project management skills with ability to prioritise and meet multiple deadlines High attention to detail and accuracy in application preparation Understanding of charity finance, governance, and impact measurement Ability to work independently and take initiative in a fast-paced environment Strong interpersonal skills for stakeholder engagement and collaboration Desirable: Knowledge of heritage sector challenges, funding landscape, and policy environment Understanding of digital transformation and accessibility requirements for online resources Experience with monitoring and evaluation frameworks Knowledge of social impact measurement and outcome reporting Familiarity with Data Protection legislation and compliance requirements Understanding of partnership working and collaborative funding approaches Application Process To apply, please submit a CV/resume detailing your qualifications and experiences together with a cover letter (to be pasted into the box labelled 'Anything else to mention'). All applications should be submitted through our WorkSmarter vacancy page by 22 May 2026. Shortlisted candidates will be contacted w/c 25 May to arrange interviews. We will also request that shortlisted candidates provide a portfolio of successful funding applications (anonymised as appropriate) demonstrating your track record and writing style. The Heritage Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities. Thank you for considering a career at The Heritage Alliance. We look forward to receiving your application! About the Heritage Alliance Established in 2002, The Heritage Alliance represents the independent heritage movement in England. We have a unique role, promoting and championing the sector in all its diversity: We influence legislation and policy through our extensive links with Government, Parliament and Sector Networks We bring the sector together in our advocacy and working groups, events and publications We help our members grow through both member-only initiatives and broader sector support programmes with partners like the Chartered Institute of Fundraising, Media Trust and Clore Leadership. Our membership ranges from large bodies such as the National Trust, Historic Houses, Canal & River Trust to specialist charities and community organisations, across the breadth of sector, from museums, conservation, archaeology to science and construction.
Apr 30, 2026
Full time
Bid Writer The Heritage Alliance Application Deadline: 22 May 2026 Fixed Term: 0.4 FTE (14 hours per week) for 6 months Start Date: June 2026 Salary: £33,000 FTE per annum, pro-rata (£6600 total for the contract period) Leave: 24 days FTE per annum pro-rata, in addition the Heritage Alliance Office closes between Christmas and New Year Line Manager: Head of Development and Membership Place of Work: The Heritage Alliance Office, Central London, EC4M (Flexible working arrangements can be considered) The Opportunity Are you an experienced bid writer looking for an intensive, focused role with a leading heritage organisation? We are seeking a skilled professional to join our "Creating Connections" project team for a targeted 6-month assignment. This role is part of The Heritage Alliance's NLHF-funded resilience project, specifically supporting Strand C: Future-proofing our charity. You will work with a pipeline of funding opportunities already developed by our professional fundraising consultant to secure vital long-term funding for our sector support activities. This is an excellent opportunity for an experienced bid writer to make a significant impact in a short time-frame, working with high-quality prospects and supporting England's heritage sector through sustainable funding solutions. About The Role Key Tasks: Research & Development Conduct detailed research on prospective funders to tailor applications effectively Develop compelling case studies and evidence base to support funding applications Research and incorporate relevant sector data, impact statistics, and beneficiary testimonials Stay informed about current funding trends and opportunities in the heritage and charity sectors Identify additional funding opportunities that align with our strategic priorities Strategic Bid Writing Develop compelling funding applications to trusts, foundations, and grant-making bodies using an established pipeline of prospects Write high-quality proposals for long-term support of the Heritage Funding Directory Create applications for new sector-wide support programmes addressing skills needs and emerging challenges identified in our sector capability-building strategy Adapt proposals to different funder requirements, priorities, and application formats Work closely with the Head of Development to ensure applications align with organisational strateg Stakeholder Engagement & Collaboration Work with a professional fundraising consultant to prioritise and progress pipeline opportunities Collaborate with the Heritage Alliance senior team to gather project information and organisational data Engage with relevant staff members to collect evidence, case studies, and impact data Coordinate with the Project Administrator and other team members to ensure consistency in messaging Liaise with potential funders as appropriate during the application process Project Support & Administration Maintain accurate records of all funding applications and their progress Manage application deadlines and submission processes Support the development of a sustainable fundraising strategy for post-project continuation Contribute to project reporting and evaluation activities Participate in project team meetings and provide updates on fundraising progress Key Competences: Experience: Essential: Proven track record of successful bid writing with demonstrable results in securing funding Experience writing applications to trusts, foundations, and statutory funders Strong background in the charity/not-for-profit sector with understanding of funding landscape Experience managing multiple applications simultaneously and meeting tight deadlines Knowledge of different application formats and funder requirements Desirable: Experience in the heritage, cultural, or arts sectors Previous work with membership organisations or sector support bodies Experience with capacity-building or infrastructure funding applications Knowledge of NLHF and other major heritage funders Experience working with professional fundraising consultants Understanding of digital heritage projects and online resource development Skills, Abilities and Knowledge: Essential: Exceptional written communication skills with ability to adapt tone and style for different audiences, and present detailed information clearly and concisely Strong research skills and ability to quickly understand complex organisational contexts Excellent project management skills with ability to prioritise and meet multiple deadlines High attention to detail and accuracy in application preparation Understanding of charity finance, governance, and impact measurement Ability to work independently and take initiative in a fast-paced environment Strong interpersonal skills for stakeholder engagement and collaboration Desirable: Knowledge of heritage sector challenges, funding landscape, and policy environment Understanding of digital transformation and accessibility requirements for online resources Experience with monitoring and evaluation frameworks Knowledge of social impact measurement and outcome reporting Familiarity with Data Protection legislation and compliance requirements Understanding of partnership working and collaborative funding approaches Application Process To apply, please submit a CV/resume detailing your qualifications and experiences together with a cover letter (to be pasted into the box labelled 'Anything else to mention'). All applications should be submitted through our WorkSmarter vacancy page by 22 May 2026. Shortlisted candidates will be contacted w/c 25 May to arrange interviews. We will also request that shortlisted candidates provide a portfolio of successful funding applications (anonymised as appropriate) demonstrating your track record and writing style. The Heritage Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities. Thank you for considering a career at The Heritage Alliance. We look forward to receiving your application! About the Heritage Alliance Established in 2002, The Heritage Alliance represents the independent heritage movement in England. We have a unique role, promoting and championing the sector in all its diversity: We influence legislation and policy through our extensive links with Government, Parliament and Sector Networks We bring the sector together in our advocacy and working groups, events and publications We help our members grow through both member-only initiatives and broader sector support programmes with partners like the Chartered Institute of Fundraising, Media Trust and Clore Leadership. Our membership ranges from large bodies such as the National Trust, Historic Houses, Canal & River Trust to specialist charities and community organisations, across the breadth of sector, from museums, conservation, archaeology to science and construction.
About the Role Key Account Administrator About the Role We re looking for a highly organised and proactive Key Account Administrator to join Panda, supporting the coordination and processing of contracts for our Key Account customers. Working closely with Key Account Managers and Corporate Accounts teams, you ll play an important role in keeping customer contracts moving, maintaining accurate data, and supporting a smooth customer experience from set-up through to ongoing account support. This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering reliable, high-quality administration. As a Key Account Administrator , you ll support a busy commercial team, helping ensure contracts, customer information, leads, documentation, and queries are processed accurately and efficiently. What You ll Be Doing You ll be responsible for: Managing and processing new and existing sales contracts within the AMCS system Ensuring contract and customer data is accurate and aligned with internal processes Maintaining and updating sales leads within the CRM system Working closely with Key Account Managers to provide regular updates and support timely contract delivery Keeping supplier and customer information up to date across company systems Carrying out credit checks and ensuring information provided is accurate and complete Liaising with subcontractors to ensure bins are delivered on time for customers Generating Waste Transfer Notes for customers outside of the annual renewal cycle Overseeing the Major Accounts inbox, ensuring queries are handled efficiently or directed to the correct team Preparing and processing documentation promptly to support customer and operational requirements Resolving invoice queries in partnership with finance teams and helping identify recurring issues Distributing inbound web and phone leads to the relevant sales teams Ensuring all leads are logged accurately within CRM Providing wider sales administration support, including logging quotes, producing Power BI reports, and assisting with new mobilisation rollouts What We re Looking For We re looking for someone who is organised, accurate, and confident working with multiple priorities. You ll ideally bring: Previous experience in an administrative, sales support, customer support, or similar role Experience working in a fast-paced environment Strong attention to detail and accuracy when handling data and documentation Excellent time-management and organisational skills Confident communication skills, both written and verbal A proactive and helpful approach to supporting colleagues and customers Motivation to develop your own skills and contribute to a team Experience using CRM systems would be desirable Knowledge of the waste, recycling, logistics, or environmental services sector would be advantageous, but is not essential Why Join Panda? This Key Account Administrator role offers the chance to be part of a busy, customer-focused commercial team where accuracy, service, and teamwork really matter. You ll have the opportunity to build strong knowledge of our systems, customers, and contracts while supporting key business activity across the wider sales function. This is a great opportunity for someone looking to develop their career in sales administration, customer coordination, or key account support within a growing and operationally focused business. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Apr 30, 2026
Full time
About the Role Key Account Administrator About the Role We re looking for a highly organised and proactive Key Account Administrator to join Panda, supporting the coordination and processing of contracts for our Key Account customers. Working closely with Key Account Managers and Corporate Accounts teams, you ll play an important role in keeping customer contracts moving, maintaining accurate data, and supporting a smooth customer experience from set-up through to ongoing account support. This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering reliable, high-quality administration. As a Key Account Administrator , you ll support a busy commercial team, helping ensure contracts, customer information, leads, documentation, and queries are processed accurately and efficiently. What You ll Be Doing You ll be responsible for: Managing and processing new and existing sales contracts within the AMCS system Ensuring contract and customer data is accurate and aligned with internal processes Maintaining and updating sales leads within the CRM system Working closely with Key Account Managers to provide regular updates and support timely contract delivery Keeping supplier and customer information up to date across company systems Carrying out credit checks and ensuring information provided is accurate and complete Liaising with subcontractors to ensure bins are delivered on time for customers Generating Waste Transfer Notes for customers outside of the annual renewal cycle Overseeing the Major Accounts inbox, ensuring queries are handled efficiently or directed to the correct team Preparing and processing documentation promptly to support customer and operational requirements Resolving invoice queries in partnership with finance teams and helping identify recurring issues Distributing inbound web and phone leads to the relevant sales teams Ensuring all leads are logged accurately within CRM Providing wider sales administration support, including logging quotes, producing Power BI reports, and assisting with new mobilisation rollouts What We re Looking For We re looking for someone who is organised, accurate, and confident working with multiple priorities. You ll ideally bring: Previous experience in an administrative, sales support, customer support, or similar role Experience working in a fast-paced environment Strong attention to detail and accuracy when handling data and documentation Excellent time-management and organisational skills Confident communication skills, both written and verbal A proactive and helpful approach to supporting colleagues and customers Motivation to develop your own skills and contribute to a team Experience using CRM systems would be desirable Knowledge of the waste, recycling, logistics, or environmental services sector would be advantageous, but is not essential Why Join Panda? This Key Account Administrator role offers the chance to be part of a busy, customer-focused commercial team where accuracy, service, and teamwork really matter. You ll have the opportunity to build strong knowledge of our systems, customers, and contracts while supporting key business activity across the wider sales function. This is a great opportunity for someone looking to develop their career in sales administration, customer coordination, or key account support within a growing and operationally focused business. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
About the Role Service Administrator About the Role As a Service Administrator at Panda, you ll support the operational team with a wide range of administrative, customer service and coordination activity. This is a busy, hands-on role where accuracy, communication and follow-up really matter. You ll help keep systems up to date, support customers and drivers, resolve queries, track service issues and make sure key operational information is recorded correctly. The Service Administrator role would suit someone with customer service or administration experience who enjoys working in a fast-paced operational environment, keeping things organised and helping customers receive a reliable service. What You ll Be Doing Acting as a key point of contact between customers, drivers and operational teams. Keeping systems updated with accurate and timely information. Building and maintaining strong, positive relationships with customers. Managing and coordinating day-to-day administrative activity within the department. Investigating and resolving invoice queries. Investigating credit requests where required. Ensuring all data input is accurate and completed in a timely manner. Completing end-of-week checks ahead of the monthly invoice run. Resolving missed collections promptly and efficiently. Contacting missed customers to explain the reason for the missed collection and confirm their rescheduled collection day. Making sure all IT systems are used effectively and information is recorded correctly. Recording gains and losses on the depot progress spreadsheet. Managing emails effectively, ensuring they are dealt with and filed away in a timely manner. Keeping helpdesks clear or in progress by the end of each day. Updating reception with relevant service issues, including vehicle breakdowns. Keeping key accounts updated on service issues affecting their specific customers. Checking routes are in order and reporting driver non-compliance to the relevant team. Managing delivery and collection tickets daily. Keeping customers updated on delivery dates and first collection dates. About You Experience working in a customer service or administrative role. Strong communication skills, both written and verbal. Confident using Microsoft applications. Able to work on your own initiative. Highly organised, with good attention to detail. Comfortable working in a busy operational environment. Able to manage multiple tasks and follow up on issues through to completion. Positive, professional and customer-focused. Why Join Panda? This is a great opportunity for someone looking for a practical Service Administrator role where you can make a real difference to the day-to-day running of a busy operation. You ll be part of a team that keeps services moving, supports customers and helps ensure operational information is accurate, clear and acted on quickly. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Apr 30, 2026
Full time
About the Role Service Administrator About the Role As a Service Administrator at Panda, you ll support the operational team with a wide range of administrative, customer service and coordination activity. This is a busy, hands-on role where accuracy, communication and follow-up really matter. You ll help keep systems up to date, support customers and drivers, resolve queries, track service issues and make sure key operational information is recorded correctly. The Service Administrator role would suit someone with customer service or administration experience who enjoys working in a fast-paced operational environment, keeping things organised and helping customers receive a reliable service. What You ll Be Doing Acting as a key point of contact between customers, drivers and operational teams. Keeping systems updated with accurate and timely information. Building and maintaining strong, positive relationships with customers. Managing and coordinating day-to-day administrative activity within the department. Investigating and resolving invoice queries. Investigating credit requests where required. Ensuring all data input is accurate and completed in a timely manner. Completing end-of-week checks ahead of the monthly invoice run. Resolving missed collections promptly and efficiently. Contacting missed customers to explain the reason for the missed collection and confirm their rescheduled collection day. Making sure all IT systems are used effectively and information is recorded correctly. Recording gains and losses on the depot progress spreadsheet. Managing emails effectively, ensuring they are dealt with and filed away in a timely manner. Keeping helpdesks clear or in progress by the end of each day. Updating reception with relevant service issues, including vehicle breakdowns. Keeping key accounts updated on service issues affecting their specific customers. Checking routes are in order and reporting driver non-compliance to the relevant team. Managing delivery and collection tickets daily. Keeping customers updated on delivery dates and first collection dates. About You Experience working in a customer service or administrative role. Strong communication skills, both written and verbal. Confident using Microsoft applications. Able to work on your own initiative. Highly organised, with good attention to detail. Comfortable working in a busy operational environment. Able to manage multiple tasks and follow up on issues through to completion. Positive, professional and customer-focused. Why Join Panda? This is a great opportunity for someone looking for a practical Service Administrator role where you can make a real difference to the day-to-day running of a busy operation. You ll be part of a team that keeps services moving, supports customers and helps ensure operational information is accurate, clear and acted on quickly. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
