Job Introduction We are recruiting for a Senior Service Advisor to join our ToyotaDealership in Stratford-upon-Avon. We are keen to hear from experienced Service Advisors who are looking to take a step towards management and develop their skills further. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis click apply for full job details
May 15, 2026
Full time
Job Introduction We are recruiting for a Senior Service Advisor to join our ToyotaDealership in Stratford-upon-Avon. We are keen to hear from experienced Service Advisors who are looking to take a step towards management and develop their skills further. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis click apply for full job details
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Prestige Service Advisor - Main Dealership Hatfield Circa £35,000 basic (DOE) + genuine £10,000 bonus Full-time Permanent Mon-Fri 8am-6pm 1 in 4 Saturdays 8:30am-4pm The Role An exciting opportunity has arisen for an experienced Prestige Service Advisor to join a busy and successful main dealership in Hatfield. You'll represent a premium automotive brand, delivering exceptional customer care, handling service enquiries, and ensuring each customer enjoys a first class dealership experience. If you have solid motor trade experience and a passion for providing professional, efficient service - this could be your next move. Key Responsibilities Advise customers on all service, maintenance, and repair work Handle technical queries and provide clear, accurate information Book vehicles into the workshop and manage progress updates Communicate effectively with technicians, service control, and customers Identify and cross sell additional repair work, parts, and services Accurately produce and finalise customer invoices Deliver a premium level experience that reflects a prestige dealership brand Your Background & Skills Proven experience as a Service Advisor within a main dealership Strong technical understanding of vehicle servicing and repair processes Excellent customer service, communication, and interpersonal skills Organised, professional, and confident in a fast paced environment Ability to build long term relationships and ensure customer loyalty Full UK Driving Licence required Benefits Circa £35,000 basic (DOE) + genuine £10,000bonus Full manufacturer training and development opportunities Work with a prestige brand in a modern, customer focused dealership Supportive management team and excellent career progression prospects Apply now to join a respected prestige main dealership in Hatfield as a Service Advisor - where your expertise, customer focus, and drive will be rewarded with excellent earnings and career growth.
May 15, 2026
Full time
Prestige Service Advisor - Main Dealership Hatfield Circa £35,000 basic (DOE) + genuine £10,000 bonus Full-time Permanent Mon-Fri 8am-6pm 1 in 4 Saturdays 8:30am-4pm The Role An exciting opportunity has arisen for an experienced Prestige Service Advisor to join a busy and successful main dealership in Hatfield. You'll represent a premium automotive brand, delivering exceptional customer care, handling service enquiries, and ensuring each customer enjoys a first class dealership experience. If you have solid motor trade experience and a passion for providing professional, efficient service - this could be your next move. Key Responsibilities Advise customers on all service, maintenance, and repair work Handle technical queries and provide clear, accurate information Book vehicles into the workshop and manage progress updates Communicate effectively with technicians, service control, and customers Identify and cross sell additional repair work, parts, and services Accurately produce and finalise customer invoices Deliver a premium level experience that reflects a prestige dealership brand Your Background & Skills Proven experience as a Service Advisor within a main dealership Strong technical understanding of vehicle servicing and repair processes Excellent customer service, communication, and interpersonal skills Organised, professional, and confident in a fast paced environment Ability to build long term relationships and ensure customer loyalty Full UK Driving Licence required Benefits Circa £35,000 basic (DOE) + genuine £10,000bonus Full manufacturer training and development opportunities Work with a prestige brand in a modern, customer focused dealership Supportive management team and excellent career progression prospects Apply now to join a respected prestige main dealership in Hatfield as a Service Advisor - where your expertise, customer focus, and drive will be rewarded with excellent earnings and career growth.
The Language Business - Language Recruitment Specialists
ROLE Private Client Manager SALARY £66,000 - £75,000 pa plus benefits LOCATION Hybrid role - 3 days a week in the Central London office, 2 days working from home An exciting opportunity has arisen for an experienced Private Client Manager to join a well-established and growing professional services firm. This role sits within a specialist Private Client team, supporting a diverse portfolio of high-net-worth individuals, trusts, estates and family office clients. The successful candidate will play a key role in delivering high-quality advisory and compliance services while managing client relationships and supporting junior team members. THE ROLE As a Manager within the Trusts and Family Office team, you will be responsible for: Managing your own portfolio of high-net-worth private clients, including trustees and executors, acting as their primary point of contact Overseeing and reviewing the annual compliance cycle, including trust and estate accounts and tax returns Drafting detailed and complex tax advisory reports for review by Directors and Partners Advising clients on a range of private client tax matters, including Capital Gains Tax (CGT), Inheritance Tax (IHT), domicile and residence issues, and the use of trust and company structures Working closely with Senior Managers, Directors and Partners on complex assignments where required Supporting business development activities, including assisting with proposals and client relationship development Identifying tax planning opportunities for clients and contributing to marketing and networking initiatives CANDIDATE PROFILE Strong experience within private client tax, ideally in a professional practice environment Confident managing client relationships and acting as a key point of contact Strong technical knowledge across CGT, IHT and trust structures Experience working with senior stakeholders and contributing to advisory projects Commercially minded with an interest in business development SALARY AND BENEFITS £66,000 - £75,000 pa 25 days annual leave increasing with service Flexible hours of work Excellent pension scheme Private medical insurance Life assurance (x4 pensionable salary) Extensive learning and development opportunities Employee benefits portal including vouchers and cashback on everyday purchases Regular social events! Payment of one professional subscription per annum Enhanced parental and family leave CONTACT Please apply now or reach out to Lisa Grimes for a confidential discussion
May 15, 2026
Full time
ROLE Private Client Manager SALARY £66,000 - £75,000 pa plus benefits LOCATION Hybrid role - 3 days a week in the Central London office, 2 days working from home An exciting opportunity has arisen for an experienced Private Client Manager to join a well-established and growing professional services firm. This role sits within a specialist Private Client team, supporting a diverse portfolio of high-net-worth individuals, trusts, estates and family office clients. The successful candidate will play a key role in delivering high-quality advisory and compliance services while managing client relationships and supporting junior team members. THE ROLE As a Manager within the Trusts and Family Office team, you will be responsible for: Managing your own portfolio of high-net-worth private clients, including trustees and executors, acting as their primary point of contact Overseeing and reviewing the annual compliance cycle, including trust and estate accounts and tax returns Drafting detailed and complex tax advisory reports for review by Directors and Partners Advising clients on a range of private client tax matters, including Capital Gains Tax (CGT), Inheritance Tax (IHT), domicile and residence issues, and the use of trust and company structures Working closely with Senior Managers, Directors and Partners on complex assignments where required Supporting business development activities, including assisting with proposals and client relationship development Identifying tax planning opportunities for clients and contributing to marketing and networking initiatives CANDIDATE PROFILE Strong experience within private client tax, ideally in a professional practice environment Confident managing client relationships and acting as a key point of contact Strong technical knowledge across CGT, IHT and trust structures Experience working with senior stakeholders and contributing to advisory projects Commercially minded with an interest in business development SALARY AND BENEFITS £66,000 - £75,000 pa 25 days annual leave increasing with service Flexible hours of work Excellent pension scheme Private medical insurance Life assurance (x4 pensionable salary) Extensive learning and development opportunities Employee benefits portal including vouchers and cashback on everyday purchases Regular social events! Payment of one professional subscription per annum Enhanced parental and family leave CONTACT Please apply now or reach out to Lisa Grimes for a confidential discussion
Data Analytics Internal Audit role within an exciting banking group looking to grow significantly Data Analytics AVP - Audit Posting End Date Job Details Who we are United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we have an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience by joining us to support our clients' transition to a sustainable future. Role Summary We're looking for an AVP Data Analytics within the Internal Audit Department to join our team. This London-based role sits within the Audit Department Internal Audit (ADIA) and is part of a four-member Data Analytics team. The team reports to the Audit COO. It supports audit and credit review assignments across EMEA by leveraging data analytics and maintaining Computer Aided Auditing Tools (CAATs) for continuous auditing and monitoring. The role requires: • Strong communication and interpersonal skills, including presenting insights to senior stakeholders. • Proficiency in data analytics tools (Python, R, ACL, SAS) and visualisation platforms (Tableau, Power BI). • Experience with databases (Oracle, SQL Server) and ETL tools (Alteryx, Talend, Informatica). • Ability to work independently and collaboratively across teams. • Commercial awareness and understanding of business processes in Corporate Banking, Capital Markets, and Credit. • Knowledge and understanding of using AI within Internal Audit would be advantageous. • Experience of being within the data analytics team of an internal audit function is desirable. Business Area Audit Department Internal Audit (ADIA), part of SMBC Bank International plc, London. ADIA is an independent function reporting to the Board Audit Committee and responsible for audits and credit reviews across all EMEA legal entities and business lines. Position Description The role involves: • Collaborating with audit teams to deliver data-driven insights. • Developing dashboards, reports, and presentations for senior management. • Maintaining documentation and understanding of data structures across firm systems. • Supporting the delivery of approximately 80 internal audit reports annually. • Managing and prioritising data analytics requests and development pipelines. • Collaborating with team members and promoting adoption of analytics tools within the Audit Department. Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision-Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: • Hybrid and flexible working • Competitive paid leave days • Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance • Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services • Access a wide range of learning and development opportunities and career progression opportunities • Ambitious remuneration package So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today #
May 15, 2026
Full time
Data Analytics Internal Audit role within an exciting banking group looking to grow significantly Data Analytics AVP - Audit Posting End Date Job Details Who we are United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we have an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience by joining us to support our clients' transition to a sustainable future. Role Summary We're looking for an AVP Data Analytics within the Internal Audit Department to join our team. This London-based role sits within the Audit Department Internal Audit (ADIA) and is part of a four-member Data Analytics team. The team reports to the Audit COO. It supports audit and credit review assignments across EMEA by leveraging data analytics and maintaining Computer Aided Auditing Tools (CAATs) for continuous auditing and monitoring. The role requires: • Strong communication and interpersonal skills, including presenting insights to senior stakeholders. • Proficiency in data analytics tools (Python, R, ACL, SAS) and visualisation platforms (Tableau, Power BI). • Experience with databases (Oracle, SQL Server) and ETL tools (Alteryx, Talend, Informatica). • Ability to work independently and collaboratively across teams. • Commercial awareness and understanding of business processes in Corporate Banking, Capital Markets, and Credit. • Knowledge and understanding of using AI within Internal Audit would be advantageous. • Experience of being within the data analytics team of an internal audit function is desirable. Business Area Audit Department Internal Audit (ADIA), part of SMBC Bank International plc, London. ADIA is an independent function reporting to the Board Audit Committee and responsible for audits and credit reviews across all EMEA legal entities and business lines. Position Description The role involves: • Collaborating with audit teams to deliver data-driven insights. • Developing dashboards, reports, and presentations for senior management. • Maintaining documentation and understanding of data structures across firm systems. • Supporting the delivery of approximately 80 internal audit reports annually. • Managing and prioritising data analytics requests and development pipelines. • Collaborating with team members and promoting adoption of analytics tools within the Audit Department. Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision-Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: • Hybrid and flexible working • Competitive paid leave days • Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance • Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services • Access a wide range of learning and development opportunities and career progression opportunities • Ambitious remuneration package So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today #
Job title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : 475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 15, 2026
Contractor
Job title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : 475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2026
Full time
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
May 15, 2026
Full time
Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Sales and Customer Service Are you bored of administration or retail jobs and looking to start as a sales and customer service advisor? Are you Looking for something challenging to put your personality and enthusiasm to use? Then this sales advisor role could be for you. Our client is looking for new sales advisors to help the grow their location. They currently represents some of the most recognised brands in the world and they now have initial openings as a sales advisor on behalf of these brands. The role will involve representing these brands whilst developing campaign knowledge and getting industry experience. In the next 18 months they are expanding to new locations across the UK as well as growing their current location and so are looking for new people to join their team as a sales advisor. They are currently looking for fun, bubbly, passionate and driven individuals with great administration skills to represent their organisation and become one of their success stories within the sales and customer service team. Some Advantages: An immediate start Fun social culture Fast progression for driven individuals Improved communication skills in a face to face environment Full product and industry training Mentor programs with some top UK entrepreneurs Excellent commissions and incentives Sales or administration experience is not necessary but willingness to learn is essential, a great personality and a positive can-do attitude would make you a great candidate for this sales and customer service role. All earnings are commission only plus incentives, so the harder you work the greater the rewards within this self-employed role. Experience is an advantage however not essential for the right sales candidates, however if you have had previous experience in hospitality / retail / front house, admin or administration this would be beneficial. You will be representing non profit clients in residential campaigns. If you are looking for something new or are ready to have a serious career in sales and customer service this is ideal for you. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
May 15, 2026
Full time
Sales and Customer Service Are you bored of administration or retail jobs and looking to start as a sales and customer service advisor? Are you Looking for something challenging to put your personality and enthusiasm to use? Then this sales advisor role could be for you. Our client is looking for new sales advisors to help the grow their location. They currently represents some of the most recognised brands in the world and they now have initial openings as a sales advisor on behalf of these brands. The role will involve representing these brands whilst developing campaign knowledge and getting industry experience. In the next 18 months they are expanding to new locations across the UK as well as growing their current location and so are looking for new people to join their team as a sales advisor. They are currently looking for fun, bubbly, passionate and driven individuals with great administration skills to represent their organisation and become one of their success stories within the sales and customer service team. Some Advantages: An immediate start Fun social culture Fast progression for driven individuals Improved communication skills in a face to face environment Full product and industry training Mentor programs with some top UK entrepreneurs Excellent commissions and incentives Sales or administration experience is not necessary but willingness to learn is essential, a great personality and a positive can-do attitude would make you a great candidate for this sales and customer service role. All earnings are commission only plus incentives, so the harder you work the greater the rewards within this self-employed role. Experience is an advantage however not essential for the right sales candidates, however if you have had previous experience in hospitality / retail / front house, admin or administration this would be beneficial. You will be representing non profit clients in residential campaigns. If you are looking for something new or are ready to have a serious career in sales and customer service this is ideal for you. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : 475.00 (Umbrella) Rate: 475 per day (Umbrella) or a PAYE salary of 63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 15, 2026
Contractor
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : 475.00 (Umbrella) Rate: 475 per day (Umbrella) or a PAYE salary of 63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Credit Controller/Collections Support, ASAP start, 3 month temporary assignment, Coventry Your new company Join a forward-thinking, customer-centric business committed to delivering exceptional service throughout the full lifecycle of every contract. Your new role As a Credit Controller/Collections Support Advisor, you will play a vital role in managing inbound and outbound customer contact - handling high volume calls and enquiries with professionalism and care. Your primary responsibility will be to deliver outstanding customer service while managing all customer requests throughout the duration of their contract using an in-house contract management system. Using your initiative, you'll identify effective solutions for customer needs, support credit control activity, and spot opportunities for contract renewals to enhance revenue. A core part of your role will be ensuring all interactions align with service level objectives and quality standards. You will provide a high-quality telephone service, ensuring department service levels are consistently achieved. You will understand customer needs and deliver appropriate solutions that align with company processes, with a focus on customer retention and renewal opportunities. You will manage customer requests throughout the life of the contract, including complex enquiries such as financial modifications. You will oversee the end-of-contract process, ensuring timely return of vehicles and identifying opportunities for extensions or renewals. You will handle complex enquiries via phone and tailored written responses, escalating matters appropriately. You will maintain an up-to-date knowledge of products, processes, systems, and compliance obligations. What you'll need to succeed To be successful in this role, you look to have a passion for customer service and strong experience of managing high-volume inbound and outbound calls - ideally you will come from a call centre environment. You will have experience in collections or credit control. You will have confident verbal and written communication skills and strong organisational skills. You must be immediately available to start a temporary assignment and able to commit to a 3-month temporary assignment. What you'll get in return You will have the opportunity to join a dynamic, supportive organisation that values its people and promotes internal growth. You will contribute to customer experience and operational improvement. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 15, 2026
Seasonal
Credit Controller/Collections Support, ASAP start, 3 month temporary assignment, Coventry Your new company Join a forward-thinking, customer-centric business committed to delivering exceptional service throughout the full lifecycle of every contract. Your new role As a Credit Controller/Collections Support Advisor, you will play a vital role in managing inbound and outbound customer contact - handling high volume calls and enquiries with professionalism and care. Your primary responsibility will be to deliver outstanding customer service while managing all customer requests throughout the duration of their contract using an in-house contract management system. Using your initiative, you'll identify effective solutions for customer needs, support credit control activity, and spot opportunities for contract renewals to enhance revenue. A core part of your role will be ensuring all interactions align with service level objectives and quality standards. You will provide a high-quality telephone service, ensuring department service levels are consistently achieved. You will understand customer needs and deliver appropriate solutions that align with company processes, with a focus on customer retention and renewal opportunities. You will manage customer requests throughout the life of the contract, including complex enquiries such as financial modifications. You will oversee the end-of-contract process, ensuring timely return of vehicles and identifying opportunities for extensions or renewals. You will handle complex enquiries via phone and tailored written responses, escalating matters appropriately. You will maintain an up-to-date knowledge of products, processes, systems, and compliance obligations. What you'll need to succeed To be successful in this role, you look to have a passion for customer service and strong experience of managing high-volume inbound and outbound calls - ideally you will come from a call centre environment. You will have experience in collections or credit control. You will have confident verbal and written communication skills and strong organisational skills. You must be immediately available to start a temporary assignment and able to commit to a 3-month temporary assignment. What you'll get in return You will have the opportunity to join a dynamic, supportive organisation that values its people and promotes internal growth. You will contribute to customer experience and operational improvement. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Customer service advisor 12-Month Fixed-Term Contract Location : Durham Hourly Rate : 12.71- 18.90 Various shift patterns You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need Benefits will include vouchers for Star performance Free coffee and tea available onsite We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service. Role Overview as a Customer service advisor You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism. Key Responsibilities as a Customer service advisor Process inbound and outbound calls, emails, and customer enquiries in line with established procedures Accurately complete transactions and maintain up-to-date records, both digital and manual Prioritise and manage daily workloads effectively to meet deadlines Escalate non-routine queries or issues appropriately Collaborate with colleagues to support overall team performance Provide general administrative assistance as required Ensure compliance with internal controls and audit requirements Essential Skills & Experience as a Customer service advisor Strong attention to detail and accuracy in record-keeping Proven ability to work effectively in a team-based or structured environment Excellent interpersonal and communication skills Strong organisational and time management abilities Demonstrated commitment to delivering high-quality customer service Ability to follow defined processes and procedures consistently Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 15, 2026
Seasonal
Customer service advisor 12-Month Fixed-Term Contract Location : Durham Hourly Rate : 12.71- 18.90 Various shift patterns You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need Benefits will include vouchers for Star performance Free coffee and tea available onsite We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service. Role Overview as a Customer service advisor You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism. Key Responsibilities as a Customer service advisor Process inbound and outbound calls, emails, and customer enquiries in line with established procedures Accurately complete transactions and maintain up-to-date records, both digital and manual Prioritise and manage daily workloads effectively to meet deadlines Escalate non-routine queries or issues appropriately Collaborate with colleagues to support overall team performance Provide general administrative assistance as required Ensure compliance with internal controls and audit requirements Essential Skills & Experience as a Customer service advisor Strong attention to detail and accuracy in record-keeping Proven ability to work effectively in a team-based or structured environment Excellent interpersonal and communication skills Strong organisational and time management abilities Demonstrated commitment to delivering high-quality customer service Ability to follow defined processes and procedures consistently Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Join us as a Credit Controller on a 6-month FTC based in Chertsey and become part of a collaborative, fast-paced Finance & Operations team during an exciting period of transformation and growth. This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional to maximise cash collections, reduce aged debt, resolve customer account queries, and deliver outstanding customer service across a varied customer portfolio. You will work closely with wider business units to maintain strong relationships while achieving commercial goals. As new systems and processes are introduced from April 2026, you ll also have the opportunity to contribute ideas, improve workflows, and support operational change. Role: Credit Controller aka Accounts Receivable Assistant, Collections Advisor, Credit Control Administrator, Cash Collections Specialist Location: Chertsey, Surrey (Hybrid working 3 days per week in the office, with more office time initially for onboarding. The office will relocate to Camberley in August, so flexibility to work from the new location is required.) Salary: £31k base salary + great benefits We re looking for someone with previous Credit Control or Accounts Receivable experience, excellent communication skills, strong attention to detail, and a proactive, customer-focused approach. You should be organised, numerically confident, able to work under pressure, and comfortable managing multiple priorities. Experience with Oracle and ServiceNow would be advantageous. Sound like you? Keen to apply? CLICK APPLY and send through a copy of a CV.
May 15, 2026
Full time
Join us as a Credit Controller on a 6-month FTC based in Chertsey and become part of a collaborative, fast-paced Finance & Operations team during an exciting period of transformation and growth. This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional to maximise cash collections, reduce aged debt, resolve customer account queries, and deliver outstanding customer service across a varied customer portfolio. You will work closely with wider business units to maintain strong relationships while achieving commercial goals. As new systems and processes are introduced from April 2026, you ll also have the opportunity to contribute ideas, improve workflows, and support operational change. Role: Credit Controller aka Accounts Receivable Assistant, Collections Advisor, Credit Control Administrator, Cash Collections Specialist Location: Chertsey, Surrey (Hybrid working 3 days per week in the office, with more office time initially for onboarding. The office will relocate to Camberley in August, so flexibility to work from the new location is required.) Salary: £31k base salary + great benefits We re looking for someone with previous Credit Control or Accounts Receivable experience, excellent communication skills, strong attention to detail, and a proactive, customer-focused approach. You should be organised, numerically confident, able to work under pressure, and comfortable managing multiple priorities. Experience with Oracle and ServiceNow would be advantageous. Sound like you? Keen to apply? CLICK APPLY and send through a copy of a CV.
Trainee Sales Consultant No Experience Required! Location: Fareham (Free On-Site Parking) Salary: £26,500 Basic + Uncapped Commission (£50k £60k OTE) Hours: Mon Fri (No Weekends Early Friday Finish) Ready to trade the "daily grind" for a genuine career? Are you great with people, tired of working weekends, and feeling like your current paycheck doesn't match your effort? Cowell Recruitment is partnered with a multi-award-winning broker in Fareham looking for the next generation of Sales superstars. You don't need a background in finance or a history in sales we are looking for personality, resilience, and a hunger to earn. Through fully-funded training, we will help you transition from a Trainee into a Qualified Protection Advisor, giving you a professional qualification and a massive boost to your earning potential. Why join the team? The Money: A solid £25k base with a realistic OTE of £50k £60k. Commission is uncapped if you work hard, you get paid. The Leads: Forget "cold calling into the void." 50% of your leads are provided, meaning you re talking to people who actually want to hear from you. The Balance: No weekends, no bank holidays, and we head home at 4:30 PM every Friday. The Vibe: Modern office, casual dress code, and a team that actually supports one another. The Role: What you ll be doing Based in our vibrant Fareham hub, you ll be the first point of contact for customers looking to protect their family s future. Consulting: Talking to clients to understand their needs and explaining how Life Insurance can help. Managing: Keeping track of your pipeline and following up on warm leads. Learning: Studying for industry-recognised certifications (fully funded) to become a regulated expert. Your Schedule (Designed for Performance) We put the work in early so we can enjoy the weekend sooner: Mon Wed: 09 00 Thursday: 09 00 Friday: 09 30 ( Early Finish! ) What we re looking for You don t need a fancy CV; you just need the right attitude: Resilience: You see a "no" as just one step closer to a "yes." Communication: You re a "people person" who finds it easy to build rapport over the phone. Ambition: You want to earn more than just a basic salary and are eager to build a long-term career. Compliance: You must be able to pass a standard DBS and Credit Check (standard for Financial Services). Important: Candidates must possess the permanent Right to Work in the UK. We are unable to offer visa sponsorship for this role. Ready to change your life? If you re driven, professional, and ready to earn what you re truly worth, we want to hear from you. Apply today with your CV for an immediate review. Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE
May 15, 2026
Full time
Trainee Sales Consultant No Experience Required! Location: Fareham (Free On-Site Parking) Salary: £26,500 Basic + Uncapped Commission (£50k £60k OTE) Hours: Mon Fri (No Weekends Early Friday Finish) Ready to trade the "daily grind" for a genuine career? Are you great with people, tired of working weekends, and feeling like your current paycheck doesn't match your effort? Cowell Recruitment is partnered with a multi-award-winning broker in Fareham looking for the next generation of Sales superstars. You don't need a background in finance or a history in sales we are looking for personality, resilience, and a hunger to earn. Through fully-funded training, we will help you transition from a Trainee into a Qualified Protection Advisor, giving you a professional qualification and a massive boost to your earning potential. Why join the team? The Money: A solid £25k base with a realistic OTE of £50k £60k. Commission is uncapped if you work hard, you get paid. The Leads: Forget "cold calling into the void." 50% of your leads are provided, meaning you re talking to people who actually want to hear from you. The Balance: No weekends, no bank holidays, and we head home at 4:30 PM every Friday. The Vibe: Modern office, casual dress code, and a team that actually supports one another. The Role: What you ll be doing Based in our vibrant Fareham hub, you ll be the first point of contact for customers looking to protect their family s future. Consulting: Talking to clients to understand their needs and explaining how Life Insurance can help. Managing: Keeping track of your pipeline and following up on warm leads. Learning: Studying for industry-recognised certifications (fully funded) to become a regulated expert. Your Schedule (Designed for Performance) We put the work in early so we can enjoy the weekend sooner: Mon Wed: 09 00 Thursday: 09 00 Friday: 09 30 ( Early Finish! ) What we re looking for You don t need a fancy CV; you just need the right attitude: Resilience: You see a "no" as just one step closer to a "yes." Communication: You re a "people person" who finds it easy to build rapport over the phone. Ambition: You want to earn more than just a basic salary and are eager to build a long-term career. Compliance: You must be able to pass a standard DBS and Credit Check (standard for Financial Services). Important: Candidates must possess the permanent Right to Work in the UK. We are unable to offer visa sponsorship for this role. Ready to change your life? If you re driven, professional, and ready to earn what you re truly worth, we want to hear from you. Apply today with your CV for an immediate review. Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE
Assistant Financial Planner Location; Leicestershire Salary; Circa £45K My client are a UK firm of Pension Scheme Specialists and Wealth Managers with offices based in Leicestershire, servicing high net worth clients, across the UK. They are now looking for an Assistant Financial Planner, who is aspiring to be a Financial Planner. ROLE OVERVIEW: This is a structured two-year development role designed for individuals' aspiring to become Financial Planners. As an Assistant Financial Planner, you will work closely with a Senior Financial Planner/ Business Owner, supporting them in day-to-day client interactions, technical tasks, production of meeting notes and coordination with client support teams. You will gradually take on more responsibility, developing the knowledge, skills, abilities, and confidence required to manage your own client portfolio. The training provided within this role is a combination of the relevant qualifications, self-study from available source material and 'on the job' training and development programme over a period of up to 24 months. CAREER PROGRESSION: After successful completion of the two-year training programme, the individual may progress to a Financial Planner role, managing their own client portfolio and providing regulated advice independently. Long-term opportunities may include equity participation and partnership, subject to business needs and individual performance. KEY TASKS: Financial Planning Assistance Attend client meetings alongside the Senior Financial Planner/Business Owner. Support the management of a large well established client portfolio of longstanding relationships. Build rapport with clients and support the delivery of a high quality, personalised service. As required produce a detailed note for client meetings highlighting the client's objectives and confirming action points moving forward. Act as a point of contact for client queries, ensuring timely and professional responses. As required ensure timely preparation of meeting documentation and the completion of meeting action points as supported by other departments: Pensions and Investments teams will prepare meeting packs in advance of the client meeting. Paraplanning will prepare suitability reports and cash flow modelling. Technical Tasks Review client communication documents to ensure accuracy. Accurately document and analyse client data including income, expenditure, assets, liabilities and objectives. Assist in preparing financial plans providing solutions across pensions, investments, protection and tax planning. Business promotion Support the Senior Financial Planner/Business Owner in developing new business opportunities and referral relationships. Develop appropriate business relationships with Solicitors and Accountants within a targeted geographical region. Establish a network of professional connections and potential clients. Support the organisation of the annual client conference. Represent the firm professionally during all client events and interactions. Service and Compliance Ensure that the firm's high standards of client care are met by demonstrating competence in all stages of the advisory process. Always operate within the Rules of the FCA as documented in the firm's Performance Measures/Standards and Compliance Procedures. QUALIFICATIONS: Essential 5 GCSE's or equivalent including English Language - Grade C or above Part qualified level 4, diploma in Financial Planning Desirable Qualified level 4, diploma in Financial Planning. Economics or Finance related degree. Demonstrable interest in achieving Chartered Financial Planner status. DEMONSTRABLE EXPERIENCE: Essential At least 3 years' experience within financial services role. Servicing high net-worth clients or large brands. Building rapport with clients and support the delivery of a high-quality, personalised service. Delivering technical information on a 1-2-1 basis with a variety of clients. Maintaining high standards of customer support. Maintain accurate client records and ensure all documentation is up to date and compliant. Working to KPI's and quality standards. Desirable Participating in client meetings. Effective meeting preparation to navigate client meetings effectively. Consultative sales approach. Developing new business connections and obtaining new clients. Working in a field-based role. Accurately preparing meeting notes and utilising dictation/transcription within SLAs. Experience of working within SIPP and SSAS marketplace If you wish to discuss to be considered for this role, please email your cv to (url removed) or feel free to call me on (phone number removed). If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
May 15, 2026
Full time
Assistant Financial Planner Location; Leicestershire Salary; Circa £45K My client are a UK firm of Pension Scheme Specialists and Wealth Managers with offices based in Leicestershire, servicing high net worth clients, across the UK. They are now looking for an Assistant Financial Planner, who is aspiring to be a Financial Planner. ROLE OVERVIEW: This is a structured two-year development role designed for individuals' aspiring to become Financial Planners. As an Assistant Financial Planner, you will work closely with a Senior Financial Planner/ Business Owner, supporting them in day-to-day client interactions, technical tasks, production of meeting notes and coordination with client support teams. You will gradually take on more responsibility, developing the knowledge, skills, abilities, and confidence required to manage your own client portfolio. The training provided within this role is a combination of the relevant qualifications, self-study from available source material and 'on the job' training and development programme over a period of up to 24 months. CAREER PROGRESSION: After successful completion of the two-year training programme, the individual may progress to a Financial Planner role, managing their own client portfolio and providing regulated advice independently. Long-term opportunities may include equity participation and partnership, subject to business needs and individual performance. KEY TASKS: Financial Planning Assistance Attend client meetings alongside the Senior Financial Planner/Business Owner. Support the management of a large well established client portfolio of longstanding relationships. Build rapport with clients and support the delivery of a high quality, personalised service. As required produce a detailed note for client meetings highlighting the client's objectives and confirming action points moving forward. Act as a point of contact for client queries, ensuring timely and professional responses. As required ensure timely preparation of meeting documentation and the completion of meeting action points as supported by other departments: Pensions and Investments teams will prepare meeting packs in advance of the client meeting. Paraplanning will prepare suitability reports and cash flow modelling. Technical Tasks Review client communication documents to ensure accuracy. Accurately document and analyse client data including income, expenditure, assets, liabilities and objectives. Assist in preparing financial plans providing solutions across pensions, investments, protection and tax planning. Business promotion Support the Senior Financial Planner/Business Owner in developing new business opportunities and referral relationships. Develop appropriate business relationships with Solicitors and Accountants within a targeted geographical region. Establish a network of professional connections and potential clients. Support the organisation of the annual client conference. Represent the firm professionally during all client events and interactions. Service and Compliance Ensure that the firm's high standards of client care are met by demonstrating competence in all stages of the advisory process. Always operate within the Rules of the FCA as documented in the firm's Performance Measures/Standards and Compliance Procedures. QUALIFICATIONS: Essential 5 GCSE's or equivalent including English Language - Grade C or above Part qualified level 4, diploma in Financial Planning Desirable Qualified level 4, diploma in Financial Planning. Economics or Finance related degree. Demonstrable interest in achieving Chartered Financial Planner status. DEMONSTRABLE EXPERIENCE: Essential At least 3 years' experience within financial services role. Servicing high net-worth clients or large brands. Building rapport with clients and support the delivery of a high-quality, personalised service. Delivering technical information on a 1-2-1 basis with a variety of clients. Maintaining high standards of customer support. Maintain accurate client records and ensure all documentation is up to date and compliant. Working to KPI's and quality standards. Desirable Participating in client meetings. Effective meeting preparation to navigate client meetings effectively. Consultative sales approach. Developing new business connections and obtaining new clients. Working in a field-based role. Accurately preparing meeting notes and utilising dictation/transcription within SLAs. Experience of working within SIPP and SSAS marketplace If you wish to discuss to be considered for this role, please email your cv to (url removed) or feel free to call me on (phone number removed). If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
We are seeking an experienced and proactive Employee Relations Advisor to deliver a high-quality, customer-focused HR advisory service across the employee lifecycle. This role will support managers and employees on a wide range of employee relations matters while contributing to HR projects, organisational change initiatives, and continuous improvement activity. The successful candidate will provide practical, solutions-focused advice aligned with organisational policies, employment legislation, and best practice, helping to foster a positive and inclusive workplace culture. Key Responsibilities Act as a first point of contact for employee relations queries, providing timely and accurate HR advice to managers and employees. Conduct initial case assessments and triage employee relations matters, ensuring appropriate prioritisation and escalation where required. Advise and coach managers on a broad range of employee relations issues including disciplinary, grievance, performance management, sickness absence, capability, and conduct matters. Manage a varied employee relations caseload, ensuring cases are handled professionally, consistently, and in line with policy and employment legislation. Build effective working relationships with managers, employees, trade union representatives, and key stakeholders. Support organisational change programmes, restructures, consultations, and wider organisational development initiatives. Participate in HR and employee relations projects focused on continuous improvement and operational effectiveness. About You We are looking for a confident HR professional with experience providing operational HR and employee relations support within a fast-paced environment. Our client offers progression, development and a positive working environment and culture. You will have: Experience managing or supporting a range of employee relations casework including disciplinary, grievance, absence management, capability, redundancy, and organisational change matters. Knowledge of UK employment law and HR best practice. Experience advising and influencing managers at different levels of an organisation. Strong communication, relationship-building, and stakeholder management skills. The ability to manage competing priorities and work effectively under pressure. Excellent organisational skills and attention to detail. Confidence handling sensitive and confidential matters with professionalism and discretion. Strong IT and HR systems skills. Desirable Experience Experience working with trade unions, staff representatives, or collective consultation processes. Experience within the public sector, education, cultural, charitable, or not-for-profit environments. Knowledge of TUPE, organisational change, and job evaluation processes. Exposure to visa and sponsorship administration within UK immigration requirements. CIPD Level 5 qualification or working towards CIPD accreditation. We will contact you within 3 working days of your application, if you have been successful. We are unable to respond and give feedback on all applications.
May 15, 2026
Full time
We are seeking an experienced and proactive Employee Relations Advisor to deliver a high-quality, customer-focused HR advisory service across the employee lifecycle. This role will support managers and employees on a wide range of employee relations matters while contributing to HR projects, organisational change initiatives, and continuous improvement activity. The successful candidate will provide practical, solutions-focused advice aligned with organisational policies, employment legislation, and best practice, helping to foster a positive and inclusive workplace culture. Key Responsibilities Act as a first point of contact for employee relations queries, providing timely and accurate HR advice to managers and employees. Conduct initial case assessments and triage employee relations matters, ensuring appropriate prioritisation and escalation where required. Advise and coach managers on a broad range of employee relations issues including disciplinary, grievance, performance management, sickness absence, capability, and conduct matters. Manage a varied employee relations caseload, ensuring cases are handled professionally, consistently, and in line with policy and employment legislation. Build effective working relationships with managers, employees, trade union representatives, and key stakeholders. Support organisational change programmes, restructures, consultations, and wider organisational development initiatives. Participate in HR and employee relations projects focused on continuous improvement and operational effectiveness. About You We are looking for a confident HR professional with experience providing operational HR and employee relations support within a fast-paced environment. Our client offers progression, development and a positive working environment and culture. You will have: Experience managing or supporting a range of employee relations casework including disciplinary, grievance, absence management, capability, redundancy, and organisational change matters. Knowledge of UK employment law and HR best practice. Experience advising and influencing managers at different levels of an organisation. Strong communication, relationship-building, and stakeholder management skills. The ability to manage competing priorities and work effectively under pressure. Excellent organisational skills and attention to detail. Confidence handling sensitive and confidential matters with professionalism and discretion. Strong IT and HR systems skills. Desirable Experience Experience working with trade unions, staff representatives, or collective consultation processes. Experience within the public sector, education, cultural, charitable, or not-for-profit environments. Knowledge of TUPE, organisational change, and job evaluation processes. Exposure to visa and sponsorship administration within UK immigration requirements. CIPD Level 5 qualification or working towards CIPD accreditation. We will contact you within 3 working days of your application, if you have been successful. We are unable to respond and give feedback on all applications.
Are you a Sales Engineer with a background in HVAC or process cooling, looking to join an innovative business at the forefront of energy-efficient technology? Our client, a world leader in sustainable and efficient climate solutions are looking for Sales Engineer to join their team. As a Sales Engineer, you'll play a key role in identifying and converting sales opportunities for HVAC and process cooling equipment and services. Combining your technical expertise with a consultative sales approach, you ll work closely with customers to understand their requirements, provide tailored solutions, build long-term relationships and be a trusted advisor throughout the sales process. Key Responsibilities: Identify and target potential customers across various industries. Develop and implement sales strategies to generate leads and convert them into sales opportunities. Provide technical guidance and support to customers, helping them select suitable equipment and solutions. Conduct site visits and assessments to evaluate customer needs and prepare accurate proposals. Collaborate with engineering and project management teams to design and customise solutions to meet specific requirements. Build and maintain strong relationships with existing and potential customers, acting as a trusted advisor. Prepare regular sales reports including forecasts, pipeline updates and performance metrics. Analyse market trends, customer feedback and competitor activities to provide insights to management. Who They re Looking For: Proven experience in sales and customer relationship management, ideally in HVAC or refrigeration Qualification or applied experience in engineering or a related field. Excellent communication and people skills Strong problem-solving and negotiation skills. Ability to understand customer needs and propose suitable solutions. Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets. Proficient in using CRM software and Microsoft Office Suite Valid UK driving licence Benefits Base salary of up to £60,00 per annum + performance-related commission structure Private Medical Insurance Company bonus Death in service Enhanced pension 25 days holiday + bank holidays and option to purchase additional days Fantastic career progression opportunities If you have experience in refrigeration or HVAC sales and want to advance your career with a company focused on sustainability, this role offers genuine opportunity for growth. Apply now to find out more.
May 15, 2026
Full time
Are you a Sales Engineer with a background in HVAC or process cooling, looking to join an innovative business at the forefront of energy-efficient technology? Our client, a world leader in sustainable and efficient climate solutions are looking for Sales Engineer to join their team. As a Sales Engineer, you'll play a key role in identifying and converting sales opportunities for HVAC and process cooling equipment and services. Combining your technical expertise with a consultative sales approach, you ll work closely with customers to understand their requirements, provide tailored solutions, build long-term relationships and be a trusted advisor throughout the sales process. Key Responsibilities: Identify and target potential customers across various industries. Develop and implement sales strategies to generate leads and convert them into sales opportunities. Provide technical guidance and support to customers, helping them select suitable equipment and solutions. Conduct site visits and assessments to evaluate customer needs and prepare accurate proposals. Collaborate with engineering and project management teams to design and customise solutions to meet specific requirements. Build and maintain strong relationships with existing and potential customers, acting as a trusted advisor. Prepare regular sales reports including forecasts, pipeline updates and performance metrics. Analyse market trends, customer feedback and competitor activities to provide insights to management. Who They re Looking For: Proven experience in sales and customer relationship management, ideally in HVAC or refrigeration Qualification or applied experience in engineering or a related field. Excellent communication and people skills Strong problem-solving and negotiation skills. Ability to understand customer needs and propose suitable solutions. Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets. Proficient in using CRM software and Microsoft Office Suite Valid UK driving licence Benefits Base salary of up to £60,00 per annum + performance-related commission structure Private Medical Insurance Company bonus Death in service Enhanced pension 25 days holiday + bank holidays and option to purchase additional days Fantastic career progression opportunities If you have experience in refrigeration or HVAC sales and want to advance your career with a company focused on sustainability, this role offers genuine opportunity for growth. Apply now to find out more.
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
May 15, 2026
Seasonal
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Succeed Recruitment
Newcastle Upon Tyne, Tyne And Wear
We have a fabulous opportunity for experienced Cruise Consultants as we recruit for some new roles with a leading Cruise agency. Our client are well known in the industry for their award-winning service and are extremely proud of the recognition their team has received from numerous cruise lines. Joining them as a Cruise Sales Advisor, you'll be at the helm, steering towards a very achievable sales target. Responding to enquiries quickly, you'll utilise your exceptional telephone manner and selling skills to convert potential customers into avid cruisers. Be prepared for a journey where every day brings a new opportunity to showcase your expertise and commitment! Previous cruise sales experience is essential for the role, along with strong sales ability and exceptional customer service skills and in return, our client can offer a competitive salary plus excellent earning potential, pension scheme, holiday discounts & concession scheme, private medical insurance, work perk discounts and overseas familiarisation trips. This is a fully home-based role, with one late night (8pm finish) per week and only three weekend days per month. If this role is of interest to you, please apply online. Role of Cruise Sales Advisor: Handle enquiries via phone, email & live chat Provide customers with quotes using an in-house travel system Convert enquiries into bookings Achieve personal sales targets and KPIs Maintain excellent knowledge of cruise lines and destinations Follow up regularly to maximise conversion Seize every opportunity to upsell and enhance the customer holiday experience Deliver excellent customer service and build lasting rapport Complete CLIA Ambassador training Skills required for the role: Previous, recent experience of selling cruises within a fast paced, travel sales role Experience of using Isell beneficial Usage of cruise line CRS beneficial Proven ability to achieve sales targets Exceptional customer service and administrative skills Strong attention to detail Ability to manage time effectively and prioritise workloads Self-motivated and results-driven If you re interested in learning more about this Cruise Sales Advisor role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingualjobs and Contact Centre jobs
May 15, 2026
Full time
We have a fabulous opportunity for experienced Cruise Consultants as we recruit for some new roles with a leading Cruise agency. Our client are well known in the industry for their award-winning service and are extremely proud of the recognition their team has received from numerous cruise lines. Joining them as a Cruise Sales Advisor, you'll be at the helm, steering towards a very achievable sales target. Responding to enquiries quickly, you'll utilise your exceptional telephone manner and selling skills to convert potential customers into avid cruisers. Be prepared for a journey where every day brings a new opportunity to showcase your expertise and commitment! Previous cruise sales experience is essential for the role, along with strong sales ability and exceptional customer service skills and in return, our client can offer a competitive salary plus excellent earning potential, pension scheme, holiday discounts & concession scheme, private medical insurance, work perk discounts and overseas familiarisation trips. This is a fully home-based role, with one late night (8pm finish) per week and only three weekend days per month. If this role is of interest to you, please apply online. Role of Cruise Sales Advisor: Handle enquiries via phone, email & live chat Provide customers with quotes using an in-house travel system Convert enquiries into bookings Achieve personal sales targets and KPIs Maintain excellent knowledge of cruise lines and destinations Follow up regularly to maximise conversion Seize every opportunity to upsell and enhance the customer holiday experience Deliver excellent customer service and build lasting rapport Complete CLIA Ambassador training Skills required for the role: Previous, recent experience of selling cruises within a fast paced, travel sales role Experience of using Isell beneficial Usage of cruise line CRS beneficial Proven ability to achieve sales targets Exceptional customer service and administrative skills Strong attention to detail Ability to manage time effectively and prioritise workloads Self-motivated and results-driven If you re interested in learning more about this Cruise Sales Advisor role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingualjobs and Contact Centre jobs
Part Time Customer Service Advisor Salary: EVH Grade 5 Hours: 17.5 Location: Glasgow We are seeking a skilled Customer Service Advisor to join a respected social housing organisation based in Glasgow. This is a front-line role handling enquiries across multiple channels, including phone, email, face-to-face, webchat, SMS, and social media. You will ensure customers receive timely, efficient, and high-quality outcomes while providing an excellent experience. Key Responsibilities: Deliver excellent customer service and manage enquiries across all areas of the organisation Handle reactive requests including repairs, housing allocations, rent and payments, tenancy management, and anti-social behaviour Provide reception cover and support digital channels Take ownership of enquiries to resolve issues efficiently and reduce customer effort Liaise with internal teams and external agencies to ensure timely resolution Maintain accurate records and fully utilise customer management software Requirements: Minimum of 1 year front-line customer service experience, ideally in a call centre or high-paced environment Excellent verbal and written communication skills Strong organisational skills and ability to prioritise effectively Customer-focused, proactive, and resilient Proficient in Microsoft Office Desirable: Experience in social housing or housing management Knowledge of the Scottish social housing sector and relevant regulations Customer or housing-related qualifications Only candidates with relevant experience should apply. RG Setsquare is acting as an Employment Business in relation to this vacancy.
May 15, 2026
Full time
Part Time Customer Service Advisor Salary: EVH Grade 5 Hours: 17.5 Location: Glasgow We are seeking a skilled Customer Service Advisor to join a respected social housing organisation based in Glasgow. This is a front-line role handling enquiries across multiple channels, including phone, email, face-to-face, webchat, SMS, and social media. You will ensure customers receive timely, efficient, and high-quality outcomes while providing an excellent experience. Key Responsibilities: Deliver excellent customer service and manage enquiries across all areas of the organisation Handle reactive requests including repairs, housing allocations, rent and payments, tenancy management, and anti-social behaviour Provide reception cover and support digital channels Take ownership of enquiries to resolve issues efficiently and reduce customer effort Liaise with internal teams and external agencies to ensure timely resolution Maintain accurate records and fully utilise customer management software Requirements: Minimum of 1 year front-line customer service experience, ideally in a call centre or high-paced environment Excellent verbal and written communication skills Strong organisational skills and ability to prioritise effectively Customer-focused, proactive, and resilient Proficient in Microsoft Office Desirable: Experience in social housing or housing management Knowledge of the Scottish social housing sector and relevant regulations Customer or housing-related qualifications Only candidates with relevant experience should apply. RG Setsquare is acting as an Employment Business in relation to this vacancy.
We have a fabulous opportunity for experienced Cruise Consultants as we recruit for some new roles with a leading Cruise agency. Our client are well known in the industry for their award-winning service and are extremely proud of the recognition their team has received from numerous cruise lines. Joining them as a Cruise Sales Advisor, you'll be at the helm, steering towards a very achievable sales target. Responding to enquiries quickly, you'll utilise your exceptional telephone manner and selling skills to convert potential customers into avid cruisers. Be prepared for a journey where every day brings a new opportunity to showcase your expertise and commitment! Previous cruise sales experience is essential for the role, along with strong sales ability and exceptional customer service skills and in return, our client can offer a competitive salary plus excellent earning potential, pension scheme, holiday discounts & concession scheme, private medical insurance, work perk discounts and overseas familiarisation trips. This is a fully home-based role, with one late night (8pm finish) per week and only three weekend days per month. If this role is of interest to you, please apply online. Role of Cruise Sales Advisor: Handle enquiries via phone, email & live chat Provide customers with quotes using an in-house travel system Convert enquiries into bookings Achieve personal sales targets and KPIs Maintain excellent knowledge of cruise lines and destinations Follow up regularly to maximise conversion Seize every opportunity to upsell and enhance the customer holiday experience Deliver excellent customer service and build lasting rapport Complete CLIA Ambassador training Skills required for the role: Previous, recent experience of selling cruises within a fast paced, travel sales role Experience of using Isell beneficial Usage of cruise line CRS beneficial Proven ability to achieve sales targets Exceptional customer service and administrative skills Strong attention to detail Ability to manage time effectively and prioritise workloads Self-motivated and results-driven If you re interested in learning more about this Cruise Sales Advisor role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingualjobs and Contact Centre jobs
May 15, 2026
Full time
We have a fabulous opportunity for experienced Cruise Consultants as we recruit for some new roles with a leading Cruise agency. Our client are well known in the industry for their award-winning service and are extremely proud of the recognition their team has received from numerous cruise lines. Joining them as a Cruise Sales Advisor, you'll be at the helm, steering towards a very achievable sales target. Responding to enquiries quickly, you'll utilise your exceptional telephone manner and selling skills to convert potential customers into avid cruisers. Be prepared for a journey where every day brings a new opportunity to showcase your expertise and commitment! Previous cruise sales experience is essential for the role, along with strong sales ability and exceptional customer service skills and in return, our client can offer a competitive salary plus excellent earning potential, pension scheme, holiday discounts & concession scheme, private medical insurance, work perk discounts and overseas familiarisation trips. This is a fully home-based role, with one late night (8pm finish) per week and only three weekend days per month. If this role is of interest to you, please apply online. Role of Cruise Sales Advisor: Handle enquiries via phone, email & live chat Provide customers with quotes using an in-house travel system Convert enquiries into bookings Achieve personal sales targets and KPIs Maintain excellent knowledge of cruise lines and destinations Follow up regularly to maximise conversion Seize every opportunity to upsell and enhance the customer holiday experience Deliver excellent customer service and build lasting rapport Complete CLIA Ambassador training Skills required for the role: Previous, recent experience of selling cruises within a fast paced, travel sales role Experience of using Isell beneficial Usage of cruise line CRS beneficial Proven ability to achieve sales targets Exceptional customer service and administrative skills Strong attention to detail Ability to manage time effectively and prioritise workloads Self-motivated and results-driven If you re interested in learning more about this Cruise Sales Advisor role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingualjobs and Contact Centre jobs
