164 jobs found

Store Manager 40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. The Role We're excited to open Cubitts' flagship store in Manchester, located in the heart of the vibrant, independent-spirited Northern Quarter, and we're seeking a Store Manager to build a team, lead its launch and ongoing success. As a Store Manager, you'll be the driving force behind your store and team's success. Leading with energy and purpose, you'll take full ownership of your store's performance, team's development, and the experience of every customer who walks through the door. Working closely with your Assistant Manager you'll cultivate a team culture that is driven, collaborative, and focused on continuous growth. You'll confidently lead commercial performance, using insights to optimise operations, grow revenue, and deliver outstanding service. At the same time, you'll champion your team's progression through clear succession planning and personalised development. Success will come from how you inspire your team, delight our customers, and build a high performing store. Your key responsibilities: Lead recruitment, onboarding, and development of a high performing, motivated team with clear succession plans and personalised development pathways for every member. Drive team engagement and culture that is underpinned by our values, working towards an engagement score of 85%+ and enhancing team retention. Take accountability for the store's commercial performance, ensuring operational excellence and alignment with business KPIs. Lead by example to embed and uphold our customer non negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results. Act as a brand ambassador, engaging customers with our story, values, and craft, and supporting activities that attract and retain new audiences. Drive excellence in our Made to Measure and Bespoke service, partnering with your Assistant Manager to ensure every team member delivers a seamless in store experience. Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team's capability. Maintain and oversee a clean, organised store environment. Leverage data to optimise visual merchandising and stock, ensuring displays align with Cubitts' visual identity to drive sales. Collaborate with other teams and departments across the business to share insights, drive improvements, and create a united, high performance culture. Uphold Cubitts' standards in professionalism, compliance, and integrity, ensuring your team consistently operates within policy and best practice. Who you are Optical retail management experience within a customer focused, service led brand. A confident and inspiring leader who drives team success with focus and commitment to excellence. Passionate about people, you champion inclusivity and inspire each of your team to succeed by fostering a culture of recognition and growth. You lead with initiative, positivity, and patience, approaching each day with practical, solutions focused thinking and a growth mindset. Resilient under pressure and agile in response, adapting swiftly to operational setbacks. A results driven strategic thinker with strong business acumen. Detail oriented, you take genuine pride in your work, bringing meticulous care and precision to every aspect of your team and store's performance. Ambitious and purpose driven, you're ready to grow your career with a company where you can make a meaningful impact. Our Values Pioneers Leads by example with courage and positivity, inspiring their team to think innovatively, take risks, and continuously grow both personally and professionally. Proud Leads with dedication to excellence, inspiring and supporting their team to uphold high standards, pay attention to detail, and go the extra mile to achieve the best outcomes For All Humble and empathetic, they foster inclusivity, encourage teamwork through shared challenges, communicate openly, and celebrate individual and team strengths Some nice things you'll get Complimentary spectacles, eye examinations and generous discounts Option to buy and sell holiday Paid time away for the important moments in life Annual season ticket loan Cycle to work scheme Life assurance Subscription to Champion Health Unlimited You Can Now Business Skills Training At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs. Contract Type: Permanent- 40 hours, Monday-Sunday Salary: £34,922.08 Job grade: Store Manager UK Lvl 1 Working location: Cubitts Manchester, Smithfield Buildings, 44 Tib St, Manchester M4 1LA

To effectively manage the store, maximising sales to exceed targets. To deliver outstanding personal customer service whilst motivating and developing the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all MAKE PEOPLE SMILE!Through the product, the prices and the service. Leadership Setting SMART goals for the team, developing staff capability, and role modelling company best practice. Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team. Displays a 'customer comes first' attitude by training and holding the store team accountable for delivering legendary customer service. Drives the implementation of company programs by directly motivating and instructing the store team. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Planning And Execution Monitors and manages store staffing levels to ensure optimal staff development and recruitment. Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards. Business Requirements Providing functional expertise and executing functional responsibilities: Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the store. Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance. Ensures product & cash security at all times. Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times. Staff Development & Team Building Providing team members with coaching, feedback, and developmental opportunities and building effective teams: Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performance Challenges and inspires team members to achieve business results. Ensures team members adhere to legal and operational compliance requirements. Recognises and reinforces individual and team accomplishments. Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected. Summary of Key Experience Progressively responsible retail experience Customer service experience in a retail environment Required Knowledge, Skills and Abilities Ability to communicate clearly and concisely, both orally and in writing Ability to manage store operations independently Ability to manage effectively in a fast paced environment Ability to manage multiple situations simultaneously Ability to manage resources to ensure that established service levels are achieved at all times Interpersonal skills Organization and planning skills Strong operational skills in a customer service environment Strong leadership skills, with the ability to coach and mentor others Ability to plan and prioritize workload Ability to handle confidential and sensitive information Core Competencies Puts the customer first Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience Works well with others Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive Leads courageously Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions. Develops continuously Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop team members to achieve their potential. Achieves results Understands what drives overall business success and is accountable to prioritise and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimise their impact.

UGG Assistant Store Manager - Bicester Village page is loaded UGG Assistant Store Manager - Bicester Villageremote type: In Storelocations: Bicester, Englandtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 31, 2026 (30+ days left to apply)job requisition id: 20535 About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences. Summary Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it's your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company's values, vision, and mission. As an Assistant Store Manager, you know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities. Description As an Assistant Store Manager, you work closely with the Store Manager to ensure that the business is aligned with the interests of the company, its employees, and the local community. In this role, you partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals, while assisting in all aspects of the business. It's your job to aid in the selecting of team members who pursue passions that relate to the UGG brand and its products. You maintain high training standards and know how to motivate and inspire your team members to contribute to the productivity of the store, while being available to address and respond to the needs of your customers and team members. Further, you understand that the needs of the business extend beyond the store's four walls, which requires that you continually cultivate awareness of industry trends.As an Assistant Store Manager, you aid in the day-to-day operations of the store including training, operations, sales, visual merchandising, inventory management, store administration, and customer service. The Assistant Store Manager is also responsible for opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence. Core Competencies Develop and motivate team members to create empowered and engaged teams Ensure the highest level of customer service possible and prioritize brand and product knowledge training Communicate effectively with customers, team members, management, and corporate stakeholders Set plans and targets and entrust team members appropriately Think critically to resolve problems and approach challenges with agility Identify industry trends and educate your team members about the current market Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability Manage inventory and partner with corporate stakeholders to meet the needs of your market Who You Are A natural communicator who conveys the UGG and Deckers Brands vision and mission You have the leadership skills needed to support the management a team You're well organized and proactively and efficiently coordinates your resources You're a problem solver who pro-actively works through challenges We Would Love to Hear From People With: Previous experience as a people manager in a Retail environment. Excellent communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team and customers Excellent organizational skills and ability to coordinate, people, resources, and services in order to address business goals and needs Problem-solving skills and ability to work through challenges. Ability to be agile to meet the needs of the business, especially during our busiest time of the year. What We Will Give You Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras. Growth and Development; Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program Uniform Allowance including 2 pairs of shoes per season 60% discount off the Deckers Brands' (UGG, HOKA, Teva) online, and 30% instore discount. Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity. # DeckersEMEA