RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
May 15, 2026
Full time
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
UK RESIDENTIAL ACTIVITY MANAGER Title: Activity Manager (Residential) Job Type: Residential, Full-Time Reports to: Centre Director Dates: June 22nd to August 1st 2026 (Possibility of extension in some centres starting in June and/or finishing mid-August) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the activity and excursion programme for international students and for the Activity Leaders. Full time summer employment from mid June - mid August Responsible for all aspects of the ESL summer camp programming, including off campus excursions and on campus activities Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week 1 day off per week Residential employment includes all meals and accommodation Possibility of extension in some centres (starting in June and/or finishing mid August) The MLA Activity Manager is a senior position, and the successful candidate will be a member of the school's management structure. You will be responsible for the Activity Leaders, you will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. Your responsibilities include organising all the activities and excursions for our international students and training your staff to run them successfully. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. AMs are also responsible for communicating with the Centre Director and Group Leaders, as well as service providers. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT Desirable Summer School experience in the UK or in Ireland. Prior work experience as a manager Prior experience overseeing a strict operating budget First Aid certificate Sports/Coaching training Volunteering experience Involvement in active groups (e.g. scouts, trekking, sports, etc) PERSON SPECIFICATION Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad Team player Ability to provide safety and welfare assistance to students Excellent communication skills (verbal, written and interpersonal) Display absolute commitment to the highest standards of professional behaviour Ability to motivate and inspire a team under pressure and lead by example Positive outlook Enthusiasm and creativity Excellent organisational and interpersonal skills Ability to work long hours in a high pressure environment Passion for working with youth Flexibility and adaptability Ability to multi task Attention to detail Aptitude to effectively use Microsoft Word and Excel Ability to be pleasant, polite, and cooperative. SCHEDULE As an Activity Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme Review itineraries and become knowledgeable with all aspects of the programme Complete risk assessments Plan and organise activities and excursions ensuring all necessary resources are available and ready. Use the MLA software effectively Maintain a clean, organised and professional Centre Office Schedule Activity Leaders rotas Oversee the efficient completion of all duties of Activity Leaders Work with the management team and assist the Centre Director to ensure all day to day centre operations and programme components are properly planned and delivered Attend meetings with Group Leaders and MLA Managers Be sensitive to staff needs and feedback, and ensure they are being heard and addressed Promote the welfare of students and adhere to, and comply with the Safeguarding Policy TRAINING & CPD Complete all required pre employment training Attend the in person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process Read, understand and adhere to the guidelines set out in your Handbook Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA Request guidance on and actively seek professional development to improve you skills Experienced Activity Managers should be open to provide guidance and actively help peers seeking professional development Support Activity Leaders in delivering excursions and activities Inspire and encourage Activity Leaders to lead excursions and activities Work with the MLA Management Team in designing necessary on site training Carry out inductions and training for Activity Leaders Carry out two staff appraisals in line with the MLA guidelines ADMINISTRATIVE DUTIES Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions Collaborate with the Centre Administrator to ensure all invoices are paid and receipts are properly logged into the accounting software Direct the Activity Leaders in the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes Create and ensure weekly staff schedules are accurate and available within the online employee scheduling software Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly Assist in the sending of Centre SMS from the MLA software to Group Leaders and students including but not limited to Parent Arrival, Group Leader Arrival, Parent Departure, and Group Leader Departure notifications Attend regular staff meetings to maintain good communication and positive morale SAFEGUARDING & WELFARE Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively Assist the Centre Director and Welfare Manager with communicating to staff and guests site specific emergency evacuation and preparedness plans Maintain 24 hour on call emergency assistance for the centre Address any guest or staff concerns and properly document and report concerns Be aware of any specific safeguarding needs of minors (those under the age of 18) Company Quality Performance Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre . click apply for full job details
May 14, 2026
Full time
UK RESIDENTIAL ACTIVITY MANAGER Title: Activity Manager (Residential) Job Type: Residential, Full-Time Reports to: Centre Director Dates: June 22nd to August 1st 2026 (Possibility of extension in some centres starting in June and/or finishing mid-August) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the activity and excursion programme for international students and for the Activity Leaders. Full time summer employment from mid June - mid August Responsible for all aspects of the ESL summer camp programming, including off campus excursions and on campus activities Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week 1 day off per week Residential employment includes all meals and accommodation Possibility of extension in some centres (starting in June and/or finishing mid August) The MLA Activity Manager is a senior position, and the successful candidate will be a member of the school's management structure. You will be responsible for the Activity Leaders, you will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. Your responsibilities include organising all the activities and excursions for our international students and training your staff to run them successfully. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. AMs are also responsible for communicating with the Centre Director and Group Leaders, as well as service providers. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT Desirable Summer School experience in the UK or in Ireland. Prior work experience as a manager Prior experience overseeing a strict operating budget First Aid certificate Sports/Coaching training Volunteering experience Involvement in active groups (e.g. scouts, trekking, sports, etc) PERSON SPECIFICATION Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad Team player Ability to provide safety and welfare assistance to students Excellent communication skills (verbal, written and interpersonal) Display absolute commitment to the highest standards of professional behaviour Ability to motivate and inspire a team under pressure and lead by example Positive outlook Enthusiasm and creativity Excellent organisational and interpersonal skills Ability to work long hours in a high pressure environment Passion for working with youth Flexibility and adaptability Ability to multi task Attention to detail Aptitude to effectively use Microsoft Word and Excel Ability to be pleasant, polite, and cooperative. SCHEDULE As an Activity Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme Review itineraries and become knowledgeable with all aspects of the programme Complete risk assessments Plan and organise activities and excursions ensuring all necessary resources are available and ready. Use the MLA software effectively Maintain a clean, organised and professional Centre Office Schedule Activity Leaders rotas Oversee the efficient completion of all duties of Activity Leaders Work with the management team and assist the Centre Director to ensure all day to day centre operations and programme components are properly planned and delivered Attend meetings with Group Leaders and MLA Managers Be sensitive to staff needs and feedback, and ensure they are being heard and addressed Promote the welfare of students and adhere to, and comply with the Safeguarding Policy TRAINING & CPD Complete all required pre employment training Attend the in person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process Read, understand and adhere to the guidelines set out in your Handbook Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA Request guidance on and actively seek professional development to improve you skills Experienced Activity Managers should be open to provide guidance and actively help peers seeking professional development Support Activity Leaders in delivering excursions and activities Inspire and encourage Activity Leaders to lead excursions and activities Work with the MLA Management Team in designing necessary on site training Carry out inductions and training for Activity Leaders Carry out two staff appraisals in line with the MLA guidelines ADMINISTRATIVE DUTIES Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions Collaborate with the Centre Administrator to ensure all invoices are paid and receipts are properly logged into the accounting software Direct the Activity Leaders in the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes Create and ensure weekly staff schedules are accurate and available within the online employee scheduling software Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly Assist in the sending of Centre SMS from the MLA software to Group Leaders and students including but not limited to Parent Arrival, Group Leader Arrival, Parent Departure, and Group Leader Departure notifications Attend regular staff meetings to maintain good communication and positive morale SAFEGUARDING & WELFARE Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively Assist the Centre Director and Welfare Manager with communicating to staff and guests site specific emergency evacuation and preparedness plans Maintain 24 hour on call emergency assistance for the centre Address any guest or staff concerns and properly document and report concerns Be aware of any specific safeguarding needs of minors (those under the age of 18) Company Quality Performance Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre . click apply for full job details
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
May 14, 2026
Full time
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
Quickline Communications
Eppleworth, North Humberside
Customer Service Advisor We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we d love to hear from you! This role is full time, based onsite at Willerby, Hull. Here s why you ll love this role - Use your natural people skills to stay customer-focused and delight customers. - Take ownership of every Customer interaction, ensuring all queries are resolved efficiently. - Handle escalated enquiries and complaints, working to maximise customer retention. - Support initiatives to improve customer satisfaction results and recommendations. - Meet key performance targets by delivering exceptional service within required timelines. Here s why you ll be great in this role - Proven background in a customer service or customer experience role, ideally within a call centre environment. - Professional telephone manner with excellent people skills. - Familiarity with Microsoft 360 and general IT proficiency. - Strong attention to detail and effective time management. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
May 13, 2026
Full time
Customer Service Advisor We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we d love to hear from you! This role is full time, based onsite at Willerby, Hull. Here s why you ll love this role - Use your natural people skills to stay customer-focused and delight customers. - Take ownership of every Customer interaction, ensuring all queries are resolved efficiently. - Handle escalated enquiries and complaints, working to maximise customer retention. - Support initiatives to improve customer satisfaction results and recommendations. - Meet key performance targets by delivering exceptional service within required timelines. Here s why you ll be great in this role - Proven background in a customer service or customer experience role, ideally within a call centre environment. - Professional telephone manner with excellent people skills. - Familiarity with Microsoft 360 and general IT proficiency. - Strong attention to detail and effective time management. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
May 13, 2026
Full time
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
Director of Studies (DoS) Job Description Title: Director of Studies (DoS) Job Type: Residential, Full-Time Reports to: Academic Manager Responsible for: ADoS, Teachers, Students and Group Leaders Country: United Kingdom Dates: 27th June to 30th July 2026 Location: London King's, London Uxbridge, Reading Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full day and half day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. Welfare and Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Ensure the planning, delivery and smooth running of the academic programme Monitor effective completion of all tasks Allocate students to classes and make changes if necessary Assign level and material to classes Organise inductions, and CPD sessions for teachers and Group Leaders Represent MLA values Report to the Academic Manager 6 days per week (Monday to Saturday) Residential employment includes all meals and accommodation Position duration: 4 weeks, 27th June to 30th July 2026. Possibility of extension in some centres. The post of Director of Studies is a senior position, and the successful candidate will be a member of the school's management structure. The holder has the key task of leading and managing the academic life of the centre, and plays a crucial role in whole school strategy and development. You will inspire teachers to deliver high quality, communicative Task Based EFL lessons promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. DoSs are also responsible for communicating with the Centre Director and Group Leaders about academic related matters. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references EFL experience teaching teenagers Be proficient in the use of IT DELTA / Trinity DipTESOL / MA TESOL completed (or in progress if you have a TEFL Level 5 certificate) PGCE or PGCE PCET: Post Graduate Certificate in Education with ELT/TESOL PGCE in English or Foreign Languages or DELTM plus a TEFL Level 5 certificate (CELTA / Trinity CertTESOL or equivalent Ofqual recognised standards) Master's degrees (MA/MSc etc) in ELT/TESOL or related subjects are also accepted but cannot be considered without a supervised teaching practice component Desirable EFL Summer School Teaching/Managerial experience in Ireland or the UK Teacher Management experience Teacher Training experience Enhanced DBS/PVG registered on the Update Service First Aid Qualification Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Display absolute commitment to the highest standards of professional behaviour and, at all times, to promoting the welfare and safeguarding of children Excellent communication skills (verbal, written and interpersonal) Be committed to continuous personal and professional development Team player Motivate and inspire teachers sensitively and constructively and, where necessary, challenge colleagues assertively Self motivated and passionate about driving up standards in management, teaching and learning Be determined, well organised and extremely hard working Ability to work accurately and calmly, and show resilience when under pressure Be supportive and help staff with the use of IT Ability to provide creative ideas to supplement programme curriculum to facilitate learning Be willing and able to contribute to the wider extracurricular and pastoral life of a summer school Customer orientated approach: highly aware of cultural sensitivities. Communicate clearly and persuasively with Group Leaders and students to ensure procedures are followed Ready to initiate and manage change, where necessary Schedule Residential DoS contracts a 6 day week with one 24 hour period off per week are based on up to 42 working hours over a 7 day session with one day off per week. You will not be required to go on excursions, join activities or any pastoral care outside your duties. However, MLA programmes are hard work, and you might be requested to assist outside your working hours to ensure the smooth running of the centre. Please note that due to the logistics of the employment, you may be required to be moved to another centre where extra staff are required, in which case we will cover all the travel expenses that may be incurred. Key Position Accountabilities Academics in the centre Take overall responsibility for all aspects of teaching and learning within the school Develop and implement MLA's educational philosophy and foster a culture of best practice Manage the MLA Boards software and keep all records up to date Be available to Group Leaders, listen carefully and respectfully, and accommodate their requests as much as possible while ensuring MLA procedures are followed Be flexible and aware of cultural differences when explaining academic decisions/procedures to Group Leaders Advise the Academic Manager on all academic matters in the centre and request assistance from Head Office Attend any management training or meetings as required Support the Centre Director and work collaboratively with Centre Administrator and Activity Manager to ensure the successful running of the centre and programme when necessary; including assisting in the staff induction and take an active part in discussion and feedback Promote and develop the academic curriculum and academic life of the school Complete all administrative tasks required efficiently Centre and classroom set up Manage student admissions and monitor arrangements for placement tests Cover lessons when necessary and motivate students to improve their learning skills Organise certificates and graduation ceremony Staff Management Lead and manage the Academic Team in the centre by encouraging, supporting and challenging teachers and ADoSs to maintain MLA's high academic standards Ensure there is a clear communication channel with staff and have an open door policy Monitor staff performance and teachers prompt completion of all administrative tasks required Ensure teachers prepare lessons and adapt material/stages to their class composition Chair academic meetings in the centre Be the first port of call for any teacher in need of advice or support Cover for absent staff; arrange cover for absent staff: record and monitor all absences Supervise the preparation of student reports within agreed deadlines Inform the Academic Manager of all Continuous Professional Development programmes and academic needs in the centre Delegate tasks to the ADoS with necessary support and guidance Training & CPD Support teachers in delivering the Task Based learning syllabus Work with the ADoS in designing all Continuous Professional Development programmes Carry out inductions If TEFLQ, carry out formal observations and appraisals in line with the MLA observation guidelines and rubric Inspire and encourage teachers to deliver CPD sessions for teachers and Group Leaders in relation to the centre needs Complete all required pre employment training Attend the in person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process Read, understand and adhere to the guidelines set out in your Handbook Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA . click apply for full job details
May 13, 2026
Full time
Director of Studies (DoS) Job Description Title: Director of Studies (DoS) Job Type: Residential, Full-Time Reports to: Academic Manager Responsible for: ADoS, Teachers, Students and Group Leaders Country: United Kingdom Dates: 27th June to 30th July 2026 Location: London King's, London Uxbridge, Reading Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full day and half day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. Welfare and Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Ensure the planning, delivery and smooth running of the academic programme Monitor effective completion of all tasks Allocate students to classes and make changes if necessary Assign level and material to classes Organise inductions, and CPD sessions for teachers and Group Leaders Represent MLA values Report to the Academic Manager 6 days per week (Monday to Saturday) Residential employment includes all meals and accommodation Position duration: 4 weeks, 27th June to 30th July 2026. Possibility of extension in some centres. The post of Director of Studies is a senior position, and the successful candidate will be a member of the school's management structure. The holder has the key task of leading and managing the academic life of the centre, and plays a crucial role in whole school strategy and development. You will inspire teachers to deliver high quality, communicative Task Based EFL lessons promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. DoSs are also responsible for communicating with the Centre Director and Group Leaders about academic related matters. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references EFL experience teaching teenagers Be proficient in the use of IT DELTA / Trinity DipTESOL / MA TESOL completed (or in progress if you have a TEFL Level 5 certificate) PGCE or PGCE PCET: Post Graduate Certificate in Education with ELT/TESOL PGCE in English or Foreign Languages or DELTM plus a TEFL Level 5 certificate (CELTA / Trinity CertTESOL or equivalent Ofqual recognised standards) Master's degrees (MA/MSc etc) in ELT/TESOL or related subjects are also accepted but cannot be considered without a supervised teaching practice component Desirable EFL Summer School Teaching/Managerial experience in Ireland or the UK Teacher Management experience Teacher Training experience Enhanced DBS/PVG registered on the Update Service First Aid Qualification Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Display absolute commitment to the highest standards of professional behaviour and, at all times, to promoting the welfare and safeguarding of children Excellent communication skills (verbal, written and interpersonal) Be committed to continuous personal and professional development Team player Motivate and inspire teachers sensitively and constructively and, where necessary, challenge colleagues assertively Self motivated and passionate about driving up standards in management, teaching and learning Be determined, well organised and extremely hard working Ability to work accurately and calmly, and show resilience when under pressure Be supportive and help staff with the use of IT Ability to provide creative ideas to supplement programme curriculum to facilitate learning Be willing and able to contribute to the wider extracurricular and pastoral life of a summer school Customer orientated approach: highly aware of cultural sensitivities. Communicate clearly and persuasively with Group Leaders and students to ensure procedures are followed Ready to initiate and manage change, where necessary Schedule Residential DoS contracts a 6 day week with one 24 hour period off per week are based on up to 42 working hours over a 7 day session with one day off per week. You will not be required to go on excursions, join activities or any pastoral care outside your duties. However, MLA programmes are hard work, and you might be requested to assist outside your working hours to ensure the smooth running of the centre. Please note that due to the logistics of the employment, you may be required to be moved to another centre where extra staff are required, in which case we will cover all the travel expenses that may be incurred. Key Position Accountabilities Academics in the centre Take overall responsibility for all aspects of teaching and learning within the school Develop and implement MLA's educational philosophy and foster a culture of best practice Manage the MLA Boards software and keep all records up to date Be available to Group Leaders, listen carefully and respectfully, and accommodate their requests as much as possible while ensuring MLA procedures are followed Be flexible and aware of cultural differences when explaining academic decisions/procedures to Group Leaders Advise the Academic Manager on all academic matters in the centre and request assistance from Head Office Attend any management training or meetings as required Support the Centre Director and work collaboratively with Centre Administrator and Activity Manager to ensure the successful running of the centre and programme when necessary; including assisting in the staff induction and take an active part in discussion and feedback Promote and develop the academic curriculum and academic life of the school Complete all administrative tasks required efficiently Centre and classroom set up Manage student admissions and monitor arrangements for placement tests Cover lessons when necessary and motivate students to improve their learning skills Organise certificates and graduation ceremony Staff Management Lead and manage the Academic Team in the centre by encouraging, supporting and challenging teachers and ADoSs to maintain MLA's high academic standards Ensure there is a clear communication channel with staff and have an open door policy Monitor staff performance and teachers prompt completion of all administrative tasks required Ensure teachers prepare lessons and adapt material/stages to their class composition Chair academic meetings in the centre Be the first port of call for any teacher in need of advice or support Cover for absent staff; arrange cover for absent staff: record and monitor all absences Supervise the preparation of student reports within agreed deadlines Inform the Academic Manager of all Continuous Professional Development programmes and academic needs in the centre Delegate tasks to the ADoS with necessary support and guidance Training & CPD Support teachers in delivering the Task Based learning syllabus Work with the ADoS in designing all Continuous Professional Development programmes Carry out inductions If TEFLQ, carry out formal observations and appraisals in line with the MLA observation guidelines and rubric Inspire and encourage teachers to deliver CPD sessions for teachers and Group Leaders in relation to the centre needs Complete all required pre employment training Attend the in person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process Read, understand and adhere to the guidelines set out in your Handbook Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA . click apply for full job details
UK RESIDENTIAL WELFARE MANAGER Title: Welfare Manager (Residential) Job Type: Residential, Full-Time Reports to: Centre Director Dates: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Locations: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the care, safeguarding and welfare of students. Full-time summer employment from mid-June - mid-August Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week 1 day off per week Residential employment includes all meals and accommodation Possibility of extension in some centres (starting in June and/or finishing mid-August). The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school's management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. WMs are also responsible for communicating with the Centre Director and Group Leaders, as well as the venue. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Summer School experience in the UK or in Ireland. Prior work experience as a manager. First Aid certification or willingness to obtain. Previous experience in a welfare, pastoral care, safeguarding, or student support role. Practical experience of safeguarding and child protection. Volunteering experience. Involvement in active groups (e.g. scouts, trekking, sports, etc). PERSON SPECIFICATION Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries. Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to manage sensitive and confidential issues with professionalism and discretion. Excellent communication and interpersonal skills. Calm, resilient, and confident decision-making under pressure. Strong organisational and record-keeping skills. Ability to work flexibly, including evenings, weekends, and on-call duties. Willingness to undergo enhanced safeguarding checks. Team player. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Attention to detail. Aptitude to effectively use Microsoft Word and Excel. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Welfare Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Complete risk assessments. Lead the delivery of high-quality welfare and pastoral support for all junior students. Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters. Ensure students feel safe, supported, and respected throughout their stay. Monitor student wellbeing and take proactive steps to address emerging issues. Implement and uphold MLA safeguarding and child protection policies at centre level. Receive, record, and respond to safeguarding concerns in line with MLA procedures. Support the implementation of health & safety procedures related to student welfare. Oversee student medical information, medication procedures, and welfare-related risk assessments. Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation. Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases. Ensure all safeguarding records are accurate, confidential, and securely maintained. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. TRAINING & CPD Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Work with the MLA Management Team in designing necessary on-site training. Carry out inductions and training for Activity Leaders. Carry out two staff appraisals in line with the MLA guidelines. ADMINISTRATIVE DUTIES Maintain accurate lists of students' medical needs, histories, and dietary requirements. Maintain the MLA software files with detailed housing, dining, and facilities usage. Support the Centre Admin in the reporting of campus damages. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Complete all Risk Assessments. Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students. Attend regular staff meetings to maintain good communication and positive morale. SAFEGUARDING & WELFARE Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on-call emergency assistance for the centre. . click apply for full job details
May 11, 2026
Full time
UK RESIDENTIAL WELFARE MANAGER Title: Welfare Manager (Residential) Job Type: Residential, Full-Time Reports to: Centre Director Dates: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Locations: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the care, safeguarding and welfare of students. Full-time summer employment from mid-June - mid-August Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week 1 day off per week Residential employment includes all meals and accommodation Possibility of extension in some centres (starting in June and/or finishing mid-August). The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school's management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. WMs are also responsible for communicating with the Centre Director and Group Leaders, as well as the venue. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Summer School experience in the UK or in Ireland. Prior work experience as a manager. First Aid certification or willingness to obtain. Previous experience in a welfare, pastoral care, safeguarding, or student support role. Practical experience of safeguarding and child protection. Volunteering experience. Involvement in active groups (e.g. scouts, trekking, sports, etc). PERSON SPECIFICATION Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries. Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to manage sensitive and confidential issues with professionalism and discretion. Excellent communication and interpersonal skills. Calm, resilient, and confident decision-making under pressure. Strong organisational and record-keeping skills. Ability to work flexibly, including evenings, weekends, and on-call duties. Willingness to undergo enhanced safeguarding checks. Team player. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Attention to detail. Aptitude to effectively use Microsoft Word and Excel. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Welfare Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Complete risk assessments. Lead the delivery of high-quality welfare and pastoral support for all junior students. Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters. Ensure students feel safe, supported, and respected throughout their stay. Monitor student wellbeing and take proactive steps to address emerging issues. Implement and uphold MLA safeguarding and child protection policies at centre level. Receive, record, and respond to safeguarding concerns in line with MLA procedures. Support the implementation of health & safety procedures related to student welfare. Oversee student medical information, medication procedures, and welfare-related risk assessments. Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation. Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases. Ensure all safeguarding records are accurate, confidential, and securely maintained. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. TRAINING & CPD Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Work with the MLA Management Team in designing necessary on-site training. Carry out inductions and training for Activity Leaders. Carry out two staff appraisals in line with the MLA guidelines. ADMINISTRATIVE DUTIES Maintain accurate lists of students' medical needs, histories, and dietary requirements. Maintain the MLA software files with detailed housing, dining, and facilities usage. Support the Centre Admin in the reporting of campus damages. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Complete all Risk Assessments. Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students. Attend regular staff meetings to maintain good communication and positive morale. SAFEGUARDING & WELFARE Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on-call emergency assistance for the centre. . click apply for full job details
Bike Mechanic - Summer 2026 - Various Mediterranean Resorts LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean DATES: Summer seasonal, April until November REPORTS TO: Head Bike Guide/Activity Manager SALARY: Up to £650 PCM gross + Shared accommodation + flights, meals + great overall package JOB DETAILS: In addition to maintaining our bike fleet, you will also undertake Bike Guiding duties as required. Firstly, you will need to hold a minimum Cytech Technical Level 2 qualification or extensive mechanical experience in a professional environment. Secondly, you will need to be qualified MIAS Level 1 or 2 Bike Leader or equivalent. Our Bike Team are passionate about cycling, energetic and requires a high level of personal fitness to guide extensive rides daily. As a Neilson bike mechanic, it will be your job to keep our fleet of bikes in the best possible condition throughout the season. Working closely with your Head Bike Guide/Active Manager, you will coordinate all bike maintenance tasks, and efficiently managing stock. Neilson bike fleets incorporate approximately 90-120 bikes of varying disciplines, so there'll be plenty to keep you busy! In a Bike Guide capacity, you will ensure that anyone wishing to join our rides has a safe and enjoyable time. You will also provide support, advice and local knowledge to guests wanting to free-ride utilising the pre-set Strava routes. Our Bike Team deliver a varied weekly cycling programme that is always safe, fun, and precisely tailored to your guests. You will interact with individuals from all walks of life at varying fitness levels, enabling you to inspire and continually expand your personal experience. In addition to your regular guiding duties, you will also work closely with our Children's Activity Leaders to run kids' sessions introducing younger riders to the sport. Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. Please note: All Neilson Active staff are DBS-checked. JOB CRITERIA & RESPONSIBILITIES Support Head Bike Guide to coordinate all bike maintenance tasks, and efficiently managing stock. To deliver a brilliant Bike Guiding service in line with the Neilson programme. A passion for road cycling or mountain biking - Ideally both. Extensive knowledge/experience of road and mountain bikes. Experience with E-Bikes is desirable. Take personal responsibility for the maintenance, repair, and security of all Neilson equipment. Prepare suitable experience and ability-based rides. Demonstrate and deliver effective techniques to accommodate varying levels of fitness. Actively promote the cycling programme to increase participation. Ensure bike supplies are always well monitored and stocked. Inform the line manager promptly when orders are required. To assist with training new or peak season coaches with the knowledge and skills to deliver the Neilson cycling programme. To ensure the highest standard of health and safety is adhered to. To fully advise guests on the practical/safe use of all equipment. Ensure that the appearance of the bike centre areas always meets guest expectations. To organise/host social events and briefings. Be prepared to move between resorts according to the operational needs of the business. Willing to help out and cover in other departments as required by the business. Airport transfers - As the first point of guest contact, you'll be confident and consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort. FIRST AID REQUIREMENTS A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. An Outdoor First Aid qualification is desirable, but not essential. QUALIFICATIONS AND EXPERIENCE REQUIRED Minimum Cytech Technical Level 2 qualification or extensive bike mechanical experience in a professional environment. Minimum qualification - MIAS fundamentals, Level 1 or 2 Bike Leader or equivalent. Valid First Aid in line with your Bike Guide/Mechanic qualifications. Extensive professional knowledge of bike maintenance and repair. An understanding of current cycling developments. A solid understanding and knowledge covering the use of the bike equipment and the associated safety procedures. Excellent communication and interpersonal skills. The ability to work well under pressure in a fast-paced environment. Strong organisational and time management skills. Flexible to work all the required hours with your team to get the job done well. Ability to deliver fun, engaging, safe and informative tuition. The ability to confidently hold a conversation and instruct in English. The ability to work well, independently, as part of a team, and to maintain effective working relationships. WORKING FOR NEILSON There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. The package includes: Staff accommodation provided on a shared basis - No bills to stress about Breakfast, lunch, and dinner while on duty Travel to and from the resort, within Europe (subject to our staff travel policy) Visa & permits if applicable (UK Passport holders) Full training, including E-learning packages Opportunities for progression via our jump up/Jump higher programmes Uniform specific to your job role One day off per week + accrued holidays Mate's rates & family holiday discounts Emergency medical & dental insurance Opportunities to obtain additional qualifications via the Neilson Academy Feel free to use the resort equipment in your spare time 24/7 access to emergency assistance support - Independent mental health support service
Oct 02, 2025
Full time
Bike Mechanic - Summer 2026 - Various Mediterranean Resorts LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean DATES: Summer seasonal, April until November REPORTS TO: Head Bike Guide/Activity Manager SALARY: Up to £650 PCM gross + Shared accommodation + flights, meals + great overall package JOB DETAILS: In addition to maintaining our bike fleet, you will also undertake Bike Guiding duties as required. Firstly, you will need to hold a minimum Cytech Technical Level 2 qualification or extensive mechanical experience in a professional environment. Secondly, you will need to be qualified MIAS Level 1 or 2 Bike Leader or equivalent. Our Bike Team are passionate about cycling, energetic and requires a high level of personal fitness to guide extensive rides daily. As a Neilson bike mechanic, it will be your job to keep our fleet of bikes in the best possible condition throughout the season. Working closely with your Head Bike Guide/Active Manager, you will coordinate all bike maintenance tasks, and efficiently managing stock. Neilson bike fleets incorporate approximately 90-120 bikes of varying disciplines, so there'll be plenty to keep you busy! In a Bike Guide capacity, you will ensure that anyone wishing to join our rides has a safe and enjoyable time. You will also provide support, advice and local knowledge to guests wanting to free-ride utilising the pre-set Strava routes. Our Bike Team deliver a varied weekly cycling programme that is always safe, fun, and precisely tailored to your guests. You will interact with individuals from all walks of life at varying fitness levels, enabling you to inspire and continually expand your personal experience. In addition to your regular guiding duties, you will also work closely with our Children's Activity Leaders to run kids' sessions introducing younger riders to the sport. Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. Please note: All Neilson Active staff are DBS-checked. JOB CRITERIA & RESPONSIBILITIES Support Head Bike Guide to coordinate all bike maintenance tasks, and efficiently managing stock. To deliver a brilliant Bike Guiding service in line with the Neilson programme. A passion for road cycling or mountain biking - Ideally both. Extensive knowledge/experience of road and mountain bikes. Experience with E-Bikes is desirable. Take personal responsibility for the maintenance, repair, and security of all Neilson equipment. Prepare suitable experience and ability-based rides. Demonstrate and deliver effective techniques to accommodate varying levels of fitness. Actively promote the cycling programme to increase participation. Ensure bike supplies are always well monitored and stocked. Inform the line manager promptly when orders are required. To assist with training new or peak season coaches with the knowledge and skills to deliver the Neilson cycling programme. To ensure the highest standard of health and safety is adhered to. To fully advise guests on the practical/safe use of all equipment. Ensure that the appearance of the bike centre areas always meets guest expectations. To organise/host social events and briefings. Be prepared to move between resorts according to the operational needs of the business. Willing to help out and cover in other departments as required by the business. Airport transfers - As the first point of guest contact, you'll be confident and consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort. FIRST AID REQUIREMENTS A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. An Outdoor First Aid qualification is desirable, but not essential. QUALIFICATIONS AND EXPERIENCE REQUIRED Minimum Cytech Technical Level 2 qualification or extensive bike mechanical experience in a professional environment. Minimum qualification - MIAS fundamentals, Level 1 or 2 Bike Leader or equivalent. Valid First Aid in line with your Bike Guide/Mechanic qualifications. Extensive professional knowledge of bike maintenance and repair. An understanding of current cycling developments. A solid understanding and knowledge covering the use of the bike equipment and the associated safety procedures. Excellent communication and interpersonal skills. The ability to work well under pressure in a fast-paced environment. Strong organisational and time management skills. Flexible to work all the required hours with your team to get the job done well. Ability to deliver fun, engaging, safe and informative tuition. The ability to confidently hold a conversation and instruct in English. The ability to work well, independently, as part of a team, and to maintain effective working relationships. WORKING FOR NEILSON There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. The package includes: Staff accommodation provided on a shared basis - No bills to stress about Breakfast, lunch, and dinner while on duty Travel to and from the resort, within Europe (subject to our staff travel policy) Visa & permits if applicable (UK Passport holders) Full training, including E-learning packages Opportunities for progression via our jump up/Jump higher programmes Uniform specific to your job role One day off per week + accrued holidays Mate's rates & family holiday discounts Emergency medical & dental insurance Opportunities to obtain additional qualifications via the Neilson Academy Feel free to use the resort equipment in your spare time 24/7 access to emergency assistance support - Independent mental health support service
Head Lifeguard - Summer 2026 - Various Mediterranean Resorts LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean DATES: Summer seasonal, April until November REPORTS TO: Active Manager SALARY: Up to £620 PCM gross + Shared accommodation + flights, meals + great overall package JOB DETAILS: You will oversee the Lifeguard team and the safety/welfare of anyone using our pool facilities. You will ensure that while on duty, your team always remains alert and professional to monitor all activities in the pool area constantly. Your team will ensure that anyone using our pools follows the rules and regulations, cautioning any swimmers against unsafe practices and deterring those causing a safety hazard to others. In an emergency, your team will be ready to jump to the rescue of anyone in danger. They will remain calm, confidently manage the situation, and correctly administer any necessary First Aid. They must be able to interact well and deliver excellent customer service; however, the primary purpose of this role is to maintain a safe environment around the pool, foresee any dangers and prevent accidents. Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. Please note: All Neilson Active staff are DBS-checked. JOB CRITERIA & RESPONSIBILITIES To ensure that your team consistently meets and maintains all the requirements detailed below. The ability to react quickly, calmly, and effectively in emergencies. Ensure the highest level of health and safety standards are followed. Develop positive working relationships with all departments. To maintain excellent customer service. Create a pool environment that is always safe for both staff and guests. Quickly report any maintenance and repair issues. Ensure the security of all Neilson pool equipment. Ensure that the appearance of the pool area always meets guest expectations. Liaise regularly with your line Manager to order any required spares and equipment. Ensuring a smooth daily set-up and pack-down. Proactively assisting all guests using the equipment around the pool. Work in line with your centre-specific operating procedures. Monitor all aspects of the pool operation for risk and update your line Manager as required. Promote and assist in delivering our 'learn to swim' group sessions and private swimming lessons. Assist the Fitness Instructors with any pool-based classes as required. Coordinate with all departments to support hosting social events and deliver briefings. Be prepared to move between resorts if required by the operational needs of the business. Willing to help out and cover in other departments as required but the business. Airport transfers: As the first point of guest contact, you will ensure that your team is confident in consistently delivering excellent, personable, informative, and efficient airport transfers to and from the resort. To assist with coordinating the set-up of the beach and hotel at the start of the season and the pack down of the resort at the end of the season. FIRST AID REQUIREMENTS A First Aid certificate is a prerequisite for ALL Neilson Active job roles. This must be valid for the duration of your contract, which we will validate as part of your onboarding process. You should have completed your First Aid as part of your NPLQ Lifeguarding course, so please ensure this is valid. Your First Aid certification must be a minimum 6-hour practical, in-person course. An Online First Aid courses will not be accepted. You can search for First Aid at work courses below: Red Cross St Johns Ambulance QUALIFICATIONS AND EXPERIENCE REQUIRED National Pool Lifeguard Qualification (NPLQ) or equivalent - (This must be valid for the duration of the contract). ASA/UKCC Level 2 in Teaching Aquatics, SEQ or equivalent is highly beneficial. Previous experience of working as a lifeguard is essential. Previous customer service experience is essential. An understanding that covers the application of lifeguarding surveillance and rescue techniques. Able to work using own initiative. Excellent communication and interpersonal skills. The ability to work well under pressure in a fast-paced environment. A dynamic and flexible approach to adapting to weather conditions. Strong organisational and time management skills. Flexible to work all the required hours to complete the job well. The ability to confidently hold a conversation and instruct in English. If you would like to gain the required qualifications for this job, please visit the website below: WORKING FOR NEILSON There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. The package includes: Staff accommodation provided on a shared basis - No bills to stress about Breakfast, lunch, and dinner while on duty Travel to and from the resort, within Europe (subject to our staff travel policy) Visa & permits if applicable (UK Passport holders) Full training, including E-learning packages Opportunities for progression via our jump up/Jump higher programmes Uniform specific to your job role One day off per week + accrued holidays Mate's rates & family holiday discounts Emergency medical & dental insurance Opportunities to obtain additional qualifications via the Neilson Academy Feel free to use the resort equipment in your spare time 24/7 access to emergency assistance support - Independent mental health support service
Oct 01, 2025
Full time
Head Lifeguard - Summer 2026 - Various Mediterranean Resorts LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean DATES: Summer seasonal, April until November REPORTS TO: Active Manager SALARY: Up to £620 PCM gross + Shared accommodation + flights, meals + great overall package JOB DETAILS: You will oversee the Lifeguard team and the safety/welfare of anyone using our pool facilities. You will ensure that while on duty, your team always remains alert and professional to monitor all activities in the pool area constantly. Your team will ensure that anyone using our pools follows the rules and regulations, cautioning any swimmers against unsafe practices and deterring those causing a safety hazard to others. In an emergency, your team will be ready to jump to the rescue of anyone in danger. They will remain calm, confidently manage the situation, and correctly administer any necessary First Aid. They must be able to interact well and deliver excellent customer service; however, the primary purpose of this role is to maintain a safe environment around the pool, foresee any dangers and prevent accidents. Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. Please note: All Neilson Active staff are DBS-checked. JOB CRITERIA & RESPONSIBILITIES To ensure that your team consistently meets and maintains all the requirements detailed below. The ability to react quickly, calmly, and effectively in emergencies. Ensure the highest level of health and safety standards are followed. Develop positive working relationships with all departments. To maintain excellent customer service. Create a pool environment that is always safe for both staff and guests. Quickly report any maintenance and repair issues. Ensure the security of all Neilson pool equipment. Ensure that the appearance of the pool area always meets guest expectations. Liaise regularly with your line Manager to order any required spares and equipment. Ensuring a smooth daily set-up and pack-down. Proactively assisting all guests using the equipment around the pool. Work in line with your centre-specific operating procedures. Monitor all aspects of the pool operation for risk and update your line Manager as required. Promote and assist in delivering our 'learn to swim' group sessions and private swimming lessons. Assist the Fitness Instructors with any pool-based classes as required. Coordinate with all departments to support hosting social events and deliver briefings. Be prepared to move between resorts if required by the operational needs of the business. Willing to help out and cover in other departments as required but the business. Airport transfers: As the first point of guest contact, you will ensure that your team is confident in consistently delivering excellent, personable, informative, and efficient airport transfers to and from the resort. To assist with coordinating the set-up of the beach and hotel at the start of the season and the pack down of the resort at the end of the season. FIRST AID REQUIREMENTS A First Aid certificate is a prerequisite for ALL Neilson Active job roles. This must be valid for the duration of your contract, which we will validate as part of your onboarding process. You should have completed your First Aid as part of your NPLQ Lifeguarding course, so please ensure this is valid. Your First Aid certification must be a minimum 6-hour practical, in-person course. An Online First Aid courses will not be accepted. You can search for First Aid at work courses below: Red Cross St Johns Ambulance QUALIFICATIONS AND EXPERIENCE REQUIRED National Pool Lifeguard Qualification (NPLQ) or equivalent - (This must be valid for the duration of the contract). ASA/UKCC Level 2 in Teaching Aquatics, SEQ or equivalent is highly beneficial. Previous experience of working as a lifeguard is essential. Previous customer service experience is essential. An understanding that covers the application of lifeguarding surveillance and rescue techniques. Able to work using own initiative. Excellent communication and interpersonal skills. The ability to work well under pressure in a fast-paced environment. A dynamic and flexible approach to adapting to weather conditions. Strong organisational and time management skills. Flexible to work all the required hours to complete the job well. The ability to confidently hold a conversation and instruct in English. If you would like to gain the required qualifications for this job, please visit the website below: WORKING FOR NEILSON There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. The package includes: Staff accommodation provided on a shared basis - No bills to stress about Breakfast, lunch, and dinner while on duty Travel to and from the resort, within Europe (subject to our staff travel policy) Visa & permits if applicable (UK Passport holders) Full training, including E-learning packages Opportunities for progression via our jump up/Jump higher programmes Uniform specific to your job role One day off per week + accrued holidays Mate's rates & family holiday discounts Emergency medical & dental insurance Opportunities to obtain additional qualifications via the Neilson Academy Feel free to use the resort equipment in your spare time 24/7 access to emergency assistance support - Independent mental health support service
Activity Manager - Summer 2026 - Various Mediterranean Resorts LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean DATES: Summer seasonal, April until November REPORTS TO: Operations Manager SALARY: Up to £1800 PCM gross + Shared accommodation + flights, meals + great overall package. JOB DETAILS: This is one of the most senior overseas positions on our team. It is a full-on, full-season role from early April to mid-November, and you will need to meet with all the details below to be considered. You must be friendly, approachable, enthusiastic, and mature with solid leadership skills. The ideal candidate for this role will bring considerable managerial experience within the active sports environment. You will lead your active resort team to deliver Neilson's extensive resort activity programme to an exceptional standard and ensure all Neilson guests have an unforgettable holiday experience. This will require the perfect combination of solid interpersonal skills and a friendly, approachable, outgoing personality. You will utilise your resort team and the facilities to create a fantastic holiday experience. This will be at the centre of everything you do. You'll ensure your team is a visible presence around the resort. Efficient, reliable, assertive, and conscientious, the team will keep an open line of communication with our guests to maintain excellent rapport. This is a challenging role, so anyone stepping into this role must be highly charismatic. If you are looking for a rewarding career and you are someone who thrives under pressure, this could be the role for you. Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. Please note: All Neilson Active staff are DBS-checked. JOB CRITERIA & RESPONSIBILITIES Create and implement a comprehensive, multifaceted working activity programme. Ensure that your team consistently delivers on our promises. Continuously challenge and drive your team to achieve/exceed all set quality targets for service and instruction. Continually monitor the services provided by suppliers and take actions to ensure the continued improvement of service initiatives. Set, monitor, and control the active operational budget and financial accounting for the resort. Train, motivate and appraise the active team to ensure the highest levels of instruction. Coordinate and deliver training for the development of your active team. Assist in the management, development, and motivation of all resort staff. Provide continued one to one and group training sessions throughout the season. Set and monitor objectives, carry out appraisals and provide regular feedback for all direct reports. Deal with any grievance/disciplinary issues appropriately and according to Neilson procedures. Coordinate all staff accommodation - liaise with housekeeping for linen, maintenance for repairs and with local owners throughout the season. Accurately conduct Health and Safety, Quality Audits and operational paperwork as requested. Formulate action plans to resolve and prevent any problems. Set up and monitor Key Performance Indicators. Overall responsibility for the maintenance, repair, and security of all Neilson equipment. Overall responsibility for the ordering and tracking of all operational equipment. Develop positive working relationships across all departments, resorts and in the UK office. Maintain excellent customer service and ensure the highest health and safety standards are followed. Create an environment that is always safe for both staff and guests. Oversee the maintenance, repair, and security of all Neilson equipment. Overall responsibility for the appearance of the Neilson Active sites ensuring they always meet guest expectations. Liaise regularly with your General Manager. Organise your teamwork rotas around qualifications and session ratios. Lead your team by example to ensure a smooth daily set-up and pack-down. Ensure that your team is proactively assisting guests to use Neilson equipment. Work in line with your centre-specific operating procedure manual based on the standard operating procedure for your beach and RYA standards. Update and adapt your centre-specific operating procedure manual as required. Ensure you stay up to date with local legislation and that the operation always aligns with these laws. Monitor all aspects of the operation for any risk and update your report daily if required. Coordinate with all departments and support with hosting social events and deliver briefings. Be prepared to move between resorts if required by the operational needs of the business. Willing to help out and cover in other departments as required by the business. Airport transfers: As the first point of guest contact, you will ensure that your team are confident to consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort. To coordinate the set-up of active departments and hotel at the start of the season and the pack down of the resort at the end of the season. FIRST AID REQUIREMENTS A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. We also encourage anyone working closely with children to consider obtaining their Paediatric First Aid at Work certificate; however, this is not an obligation for the job. You can search for First Aid at work courses below: Red Cross St Johns Ambulance QUALIFICATIONS AND EXPERIENCE REQUIRED Management and customer service experience. Budgeting and money handling experience. Previous responsibility for health and safety standards. Extensive understanding of the RYA, the BWSW syllabus and the Neilson programme. Royal Yachting Association (RYA) - Windsurfing or Dinghy Instructor qualification - (Including a Power Boat Level 2 certificate) - Highly beneficial. One or more of the following qualifications - Senior Dinghy/Windsurf instructor - Intermediate Planing Windsurf instructor - Advanced windsurf instructor - Foiling dinghy/windsurf instructor - Highly beneficial. MIAS Bike Leader Level 2 - Highly beneficial. LTA or RPT Level 1 or above - Highly beneficial. BWSW Level 2 Coach & SBD2 - Highly beneficial. Level 2 Fitness Instructor & any additional disciplines - Highly beneficial. A solid understanding and knowledge covering the use of resort equipment and the associated safety procedures. Excellent communication and interpersonal skills. To be fun, engaging, safety conscious and informative. The ability to work well under pressure in a fast-paced environment. A dynamic and flexible approach to adapting weather conditions. Strong organisational and time management skills. Flexible to work all the required hours to get the job done well. To be skilled in safety procedures and on-water rescue practice. In-depth understanding of current developments associated with activities provided by Neilson. Knowledge and understanding of child protection. Computer literate with a working knowledge of Microsoft Office. Ability to understand the pros & cons of each activity from a working staff perspective to pre-empt any potential issues/hazards. The ability to confidently hold a conversation and instruct in English. WORKING FOR NEILSON There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. The package includes: Staff accommodation provided on a shared basis - No bills to stress about Breakfast, lunch, and dinner while on duty Travel to and from the resort, within Europe (subject to our staff travel policy) Visa & permits if applicable (UK Passport holders) Full training, including E-learning packages Opportunities for progression via our jump up/Jump higher programmes Uniform specific to your job role One day off per week + accrued holidays Mate's rates & family holiday discounts Emergency medical & dental insurance Opportunities to obtain additional qualifications via the Neilson Academy Feel free to use the resort equipment in your spare time . click apply for full job details
Oct 01, 2025
Full time
Activity Manager - Summer 2026 - Various Mediterranean Resorts LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean DATES: Summer seasonal, April until November REPORTS TO: Operations Manager SALARY: Up to £1800 PCM gross + Shared accommodation + flights, meals + great overall package. JOB DETAILS: This is one of the most senior overseas positions on our team. It is a full-on, full-season role from early April to mid-November, and you will need to meet with all the details below to be considered. You must be friendly, approachable, enthusiastic, and mature with solid leadership skills. The ideal candidate for this role will bring considerable managerial experience within the active sports environment. You will lead your active resort team to deliver Neilson's extensive resort activity programme to an exceptional standard and ensure all Neilson guests have an unforgettable holiday experience. This will require the perfect combination of solid interpersonal skills and a friendly, approachable, outgoing personality. You will utilise your resort team and the facilities to create a fantastic holiday experience. This will be at the centre of everything you do. You'll ensure your team is a visible presence around the resort. Efficient, reliable, assertive, and conscientious, the team will keep an open line of communication with our guests to maintain excellent rapport. This is a challenging role, so anyone stepping into this role must be highly charismatic. If you are looking for a rewarding career and you are someone who thrives under pressure, this could be the role for you. Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. Please note: All Neilson Active staff are DBS-checked. JOB CRITERIA & RESPONSIBILITIES Create and implement a comprehensive, multifaceted working activity programme. Ensure that your team consistently delivers on our promises. Continuously challenge and drive your team to achieve/exceed all set quality targets for service and instruction. Continually monitor the services provided by suppliers and take actions to ensure the continued improvement of service initiatives. Set, monitor, and control the active operational budget and financial accounting for the resort. Train, motivate and appraise the active team to ensure the highest levels of instruction. Coordinate and deliver training for the development of your active team. Assist in the management, development, and motivation of all resort staff. Provide continued one to one and group training sessions throughout the season. Set and monitor objectives, carry out appraisals and provide regular feedback for all direct reports. Deal with any grievance/disciplinary issues appropriately and according to Neilson procedures. Coordinate all staff accommodation - liaise with housekeeping for linen, maintenance for repairs and with local owners throughout the season. Accurately conduct Health and Safety, Quality Audits and operational paperwork as requested. Formulate action plans to resolve and prevent any problems. Set up and monitor Key Performance Indicators. Overall responsibility for the maintenance, repair, and security of all Neilson equipment. Overall responsibility for the ordering and tracking of all operational equipment. Develop positive working relationships across all departments, resorts and in the UK office. Maintain excellent customer service and ensure the highest health and safety standards are followed. Create an environment that is always safe for both staff and guests. Oversee the maintenance, repair, and security of all Neilson equipment. Overall responsibility for the appearance of the Neilson Active sites ensuring they always meet guest expectations. Liaise regularly with your General Manager. Organise your teamwork rotas around qualifications and session ratios. Lead your team by example to ensure a smooth daily set-up and pack-down. Ensure that your team is proactively assisting guests to use Neilson equipment. Work in line with your centre-specific operating procedure manual based on the standard operating procedure for your beach and RYA standards. Update and adapt your centre-specific operating procedure manual as required. Ensure you stay up to date with local legislation and that the operation always aligns with these laws. Monitor all aspects of the operation for any risk and update your report daily if required. Coordinate with all departments and support with hosting social events and deliver briefings. Be prepared to move between resorts if required by the operational needs of the business. Willing to help out and cover in other departments as required by the business. Airport transfers: As the first point of guest contact, you will ensure that your team are confident to consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort. To coordinate the set-up of active departments and hotel at the start of the season and the pack down of the resort at the end of the season. FIRST AID REQUIREMENTS A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. We also encourage anyone working closely with children to consider obtaining their Paediatric First Aid at Work certificate; however, this is not an obligation for the job. You can search for First Aid at work courses below: Red Cross St Johns Ambulance QUALIFICATIONS AND EXPERIENCE REQUIRED Management and customer service experience. Budgeting and money handling experience. Previous responsibility for health and safety standards. Extensive understanding of the RYA, the BWSW syllabus and the Neilson programme. Royal Yachting Association (RYA) - Windsurfing or Dinghy Instructor qualification - (Including a Power Boat Level 2 certificate) - Highly beneficial. One or more of the following qualifications - Senior Dinghy/Windsurf instructor - Intermediate Planing Windsurf instructor - Advanced windsurf instructor - Foiling dinghy/windsurf instructor - Highly beneficial. MIAS Bike Leader Level 2 - Highly beneficial. LTA or RPT Level 1 or above - Highly beneficial. BWSW Level 2 Coach & SBD2 - Highly beneficial. Level 2 Fitness Instructor & any additional disciplines - Highly beneficial. A solid understanding and knowledge covering the use of resort equipment and the associated safety procedures. Excellent communication and interpersonal skills. To be fun, engaging, safety conscious and informative. The ability to work well under pressure in a fast-paced environment. A dynamic and flexible approach to adapting weather conditions. Strong organisational and time management skills. Flexible to work all the required hours to get the job done well. To be skilled in safety procedures and on-water rescue practice. In-depth understanding of current developments associated with activities provided by Neilson. Knowledge and understanding of child protection. Computer literate with a working knowledge of Microsoft Office. Ability to understand the pros & cons of each activity from a working staff perspective to pre-empt any potential issues/hazards. The ability to confidently hold a conversation and instruct in English. WORKING FOR NEILSON There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. The package includes: Staff accommodation provided on a shared basis - No bills to stress about Breakfast, lunch, and dinner while on duty Travel to and from the resort, within Europe (subject to our staff travel policy) Visa & permits if applicable (UK Passport holders) Full training, including E-learning packages Opportunities for progression via our jump up/Jump higher programmes Uniform specific to your job role One day off per week + accrued holidays Mate's rates & family holiday discounts Emergency medical & dental insurance Opportunities to obtain additional qualifications via the Neilson Academy Feel free to use the resort equipment in your spare time . click apply for full job details