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director of maintenance operations
RecruitmentRevolution.com
Head of Service Operations - Lift Servicing & Maintenance (London/SE)
RecruitmentRevolution.com
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Home Group
Head of Housing Repairs and Maintenance
Home Group Welwyn Garden City, Hertfordshire
Head of Repairs and Maintenance - (26779) Circa £98,000 - £105,000 per annum, plus car allowance of £5055 per annum and great benefits including Health Cash Plan Hybrid working, flexible office-base, working from home and across your regional portfolio. Permanent, full time (37.5 hpw) We can't offer a CoS for this role Home, a place where you belong We're looking for an incredible leader who can supercharge performance across our Central and South of England regional repairs and maintenance operations. You'll be accountable for all aspects of maintenance delivery across our customers' properties with a portfolio of c9600 homes in the Central region and c13,500 in the South. You'll lead on repairs, voids, statutory compliance checks, FOW, planned/investment works, all estate services, as well as other specialist contractor works. You'll deliver our maintenance services through our internal DLO teams as well as our contractor network, ensuring they deliver right first time, commercially driven and compliant services, delivering on our customer promise. What you'll do: Providing strong, clear and expert leadership promoting a culture of performance and excellence. You'll work closely with our other Regional Heads of Maintenance and Regional Directors of Housing to drive performance and services that deliver for our customers. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Leading and motivating supercharged teams to exceed customer expectations and KPI's, effectively controlling costs and risks. Developing and delivering short/mid-term operating plans aligned to our strategy. Evolve our services to be exemplary and industry-leading. Why join us You'll be part of our senior leadership team, who are a great bunch of supportive peers. You'll meet with them regularly to ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work! You have: Significant senior management experience in the delivery of maintenance services through DLO and contractors within a commercially challenging environment. Relevant health and safety qualifications (such as NEBOSH). Experience delivering services at the right cost and right first time, reducing waste. Can forecast demand, plan resources, and manage a workforce effectively, achieving productivity potential. Experienced people manager, able to inspire, influence and embed a culture of operational excellence. Creative spark, be a great influencer, solutions-focused and are bold to achieve great things. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits: 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in This is a hybrid role based in one of our regional offices (such as Welwyn Garden City, Reading or London), working from home and across your regional portfolio. Some travel to the North-East (where our Head Office is based) will also be required A full current driving licence, as you'll work and travel across your region and will be provided with a car allowance as part of your remuneration package. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Head of Maintenance job description and help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email . First stage coffee chats are planned for 18th May and interviews w/c 1st June.
May 02, 2026
Full time
Head of Repairs and Maintenance - (26779) Circa £98,000 - £105,000 per annum, plus car allowance of £5055 per annum and great benefits including Health Cash Plan Hybrid working, flexible office-base, working from home and across your regional portfolio. Permanent, full time (37.5 hpw) We can't offer a CoS for this role Home, a place where you belong We're looking for an incredible leader who can supercharge performance across our Central and South of England regional repairs and maintenance operations. You'll be accountable for all aspects of maintenance delivery across our customers' properties with a portfolio of c9600 homes in the Central region and c13,500 in the South. You'll lead on repairs, voids, statutory compliance checks, FOW, planned/investment works, all estate services, as well as other specialist contractor works. You'll deliver our maintenance services through our internal DLO teams as well as our contractor network, ensuring they deliver right first time, commercially driven and compliant services, delivering on our customer promise. What you'll do: Providing strong, clear and expert leadership promoting a culture of performance and excellence. You'll work closely with our other Regional Heads of Maintenance and Regional Directors of Housing to drive performance and services that deliver for our customers. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Leading and motivating supercharged teams to exceed customer expectations and KPI's, effectively controlling costs and risks. Developing and delivering short/mid-term operating plans aligned to our strategy. Evolve our services to be exemplary and industry-leading. Why join us You'll be part of our senior leadership team, who are a great bunch of supportive peers. You'll meet with them regularly to ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work! You have: Significant senior management experience in the delivery of maintenance services through DLO and contractors within a commercially challenging environment. Relevant health and safety qualifications (such as NEBOSH). Experience delivering services at the right cost and right first time, reducing waste. Can forecast demand, plan resources, and manage a workforce effectively, achieving productivity potential. Experienced people manager, able to inspire, influence and embed a culture of operational excellence. Creative spark, be a great influencer, solutions-focused and are bold to achieve great things. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits: 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in This is a hybrid role based in one of our regional offices (such as Welwyn Garden City, Reading or London), working from home and across your regional portfolio. Some travel to the North-East (where our Head Office is based) will also be required A full current driving licence, as you'll work and travel across your region and will be provided with a car allowance as part of your remuneration package. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Head of Maintenance job description and help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email . First stage coffee chats are planned for 18th May and interviews w/c 1st June.
Amida Consulting Solutions Ltd
Sprinkler Project Manager
Amida Consulting Solutions Ltd City, Manchester
Project Manager Manchester Sector Experience: Fire Safety Solutions Installation Salary: up to 70K The Client They are s a leading provider of innovative fire safety solutions, specializing in the design, installation, and maintenance of advanced fire detection and suppression systems. With a commitment to safeguarding lives and property, the company delivers tailored, high-quality services across various sectors, ensuring compliance with stringent safety standards. Their expert team leverages cutting-edge technology to offer reliable, efficient, and discreet fire protection solutions that blend seamlessly into any environment. As part of the main contracts team, you will Project Manage a selection on fire protection systems projects based in London Please consider this role if you are currently a Project Manager, Project Engineer, Contract Manager or Contracts Manager Responsibilities Site surveys Procurement of labour, equipment and fabrication Liaising with clients, consultants, suppliers and site managers/supervisors In partnership with your Operations Manager and Director, be responsible for cost control of contracts/projects Keep records of installation progress and monitor against program of rewards Keep up to date site records, including diary of all site operatives working on your projects Maintain compliance on site with issued and approved method statements and risk assessments Assist with testing and commissioning Essential Skills & Qualifications Minimum of 10 years' experience as Project Manager of commercial sprinkler installations CSCS card Strong procurement and cost control skills Background in commercial sprinkler contracts, wet riser systems and dry riser systems Strong understanding of Microsoft Office and similar project management software Understanding of Sprinkler related standards BS EN12845, LPC Rules & BS9990 Desirable LPCB Design qualification(s) SSSTS or SMSTS A can-do hands-on attitude Excellent customer service skills, with a friendly approach Excellent verbal communication skills Ability to multitask Willingness to learn and develop Reliability What We Offer 25 days holiday plus bank holidays Competitive salary Company Pension Life Insurance Bike to Work Scheme Please consider this role if you are currently a Project Manager, Project Engineer, Contract Manager or Contracts Manager For information on the role please call Giles Churchill - Director - Fire at Amida Solution on (phone number removed). I am available to book calls in from 8am to 8pm Mon to Fri & Weekends.
May 02, 2026
Full time
Project Manager Manchester Sector Experience: Fire Safety Solutions Installation Salary: up to 70K The Client They are s a leading provider of innovative fire safety solutions, specializing in the design, installation, and maintenance of advanced fire detection and suppression systems. With a commitment to safeguarding lives and property, the company delivers tailored, high-quality services across various sectors, ensuring compliance with stringent safety standards. Their expert team leverages cutting-edge technology to offer reliable, efficient, and discreet fire protection solutions that blend seamlessly into any environment. As part of the main contracts team, you will Project Manage a selection on fire protection systems projects based in London Please consider this role if you are currently a Project Manager, Project Engineer, Contract Manager or Contracts Manager Responsibilities Site surveys Procurement of labour, equipment and fabrication Liaising with clients, consultants, suppliers and site managers/supervisors In partnership with your Operations Manager and Director, be responsible for cost control of contracts/projects Keep records of installation progress and monitor against program of rewards Keep up to date site records, including diary of all site operatives working on your projects Maintain compliance on site with issued and approved method statements and risk assessments Assist with testing and commissioning Essential Skills & Qualifications Minimum of 10 years' experience as Project Manager of commercial sprinkler installations CSCS card Strong procurement and cost control skills Background in commercial sprinkler contracts, wet riser systems and dry riser systems Strong understanding of Microsoft Office and similar project management software Understanding of Sprinkler related standards BS EN12845, LPC Rules & BS9990 Desirable LPCB Design qualification(s) SSSTS or SMSTS A can-do hands-on attitude Excellent customer service skills, with a friendly approach Excellent verbal communication skills Ability to multitask Willingness to learn and develop Reliability What We Offer 25 days holiday plus bank holidays Competitive salary Company Pension Life Insurance Bike to Work Scheme Please consider this role if you are currently a Project Manager, Project Engineer, Contract Manager or Contracts Manager For information on the role please call Giles Churchill - Director - Fire at Amida Solution on (phone number removed). I am available to book calls in from 8am to 8pm Mon to Fri & Weekends.
RecruitmentRevolution.com
Head of Service Operations - Lift Servicing & Maintenance (Provinces)
RecruitmentRevolution.com Reading, Oxfordshire
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mothers' Union
Front of House, Concierge/Receptionist
Mothers' Union
Job Title: Front of House, Concierge/Receptionist Team/Department: House & Conferencing / Finance & Services Hours: Job Share 25 Hours per week (0.625 FTE) Salary Range: £32,000 - £35,000 FTE per annum Contract: Fixed Term to Permanent (12 Months) Reporting to: House & Conferencing Manager Other Key Relationships: Director of Finance & Services House Maintenance Manager HR & Compliance Officer (Health & Safety) All Tenants and Staff of Mothers Union Mothers Union Mothers Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world. Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change. Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive. Role Purpose The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster. The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations. Core Responsibilities To provide a professional, welcoming and secure front of house service for Mothers Union, acting as the first point of contact for all visitors, members, guests, tenants and clients. To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures. To assist with meeting-room bookings. To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs. To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols. Detailed Tasks Front of House / Reception Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure. Manage VIP arrivals and departures with seamless, attentive and personalised service. Greet and assist professionally; provide information, directions, to desired locations and general support as required. Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately. Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills. Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members. Ensure all internal and external clients feel valued and supported at all times. Receive, and distribute incoming post and deliveries acting as the building s Post Master to include franking the outgoing MU related post. Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites. Security Sign in all visitors and issue access passes to contractors in accordance with building procedures. Maintain lobby presence and ensure entrance doors are covered at all times. Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear. Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs. Conferencing & Meeting Room Support To handle enquiries, take and manage bookings for meeting rooms. In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment. General MU Operational Support 1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House. 2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation. Working for Mothers Union Detailed package, benefits and wellbeing package: 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers Union 2 days paid volunteering leave (pro rata for part-time staff) Employer pension scheme with 7% employer contribution Enhanced maternity, paternity and adoption leave and pay Employee Assistance Programme including Virtual GP and Coaching Life Assurance Annual Season Ticket Loan Bike purchase salary sacrifice scheme (Cycle2Work) Eye care voucher and an allowance towards glasses Work Location/Hybrid Working Pattern This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position. Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share. We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave. How to Apply Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role. We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that. Application Deadline 31st May 2026 Right to Work Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months. DBS Checks This vacancy is subject to a DBS check if you are successfully selected. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Diversity & Inclusion Mother s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment. Safeguarding Policy Mother s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants. Person Specification AREAS AND CRITERIA ESSENTIAL DESIRABLE Skills and Experience Minimum 2 years experience in a corporate, administrative or luxury hospitality role Experience in front of house and reception procedures, within a conferencing environment General understanding of the charity sector and what motivates the individuals that choose this line of work Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel Experience using and interacting with iVVy (Conferencing Management) and Dynamics 365 (CRM Database) Impeccable personal presentation; confident, welcoming and professional demeanour Strong customer-service focus with genuine interest in people; friendly, calm and approachable Strong communication and interpersonal skills for communicating face-to-face . click apply for full job details
May 02, 2026
Full time
Job Title: Front of House, Concierge/Receptionist Team/Department: House & Conferencing / Finance & Services Hours: Job Share 25 Hours per week (0.625 FTE) Salary Range: £32,000 - £35,000 FTE per annum Contract: Fixed Term to Permanent (12 Months) Reporting to: House & Conferencing Manager Other Key Relationships: Director of Finance & Services House Maintenance Manager HR & Compliance Officer (Health & Safety) All Tenants and Staff of Mothers Union Mothers Union Mothers Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world. Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change. Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive. Role Purpose The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster. The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations. Core Responsibilities To provide a professional, welcoming and secure front of house service for Mothers Union, acting as the first point of contact for all visitors, members, guests, tenants and clients. To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures. To assist with meeting-room bookings. To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs. To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols. Detailed Tasks Front of House / Reception Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure. Manage VIP arrivals and departures with seamless, attentive and personalised service. Greet and assist professionally; provide information, directions, to desired locations and general support as required. Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately. Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills. Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members. Ensure all internal and external clients feel valued and supported at all times. Receive, and distribute incoming post and deliveries acting as the building s Post Master to include franking the outgoing MU related post. Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites. Security Sign in all visitors and issue access passes to contractors in accordance with building procedures. Maintain lobby presence and ensure entrance doors are covered at all times. Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear. Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs. Conferencing & Meeting Room Support To handle enquiries, take and manage bookings for meeting rooms. In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment. General MU Operational Support 1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House. 2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation. Working for Mothers Union Detailed package, benefits and wellbeing package: 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers Union 2 days paid volunteering leave (pro rata for part-time staff) Employer pension scheme with 7% employer contribution Enhanced maternity, paternity and adoption leave and pay Employee Assistance Programme including Virtual GP and Coaching Life Assurance Annual Season Ticket Loan Bike purchase salary sacrifice scheme (Cycle2Work) Eye care voucher and an allowance towards glasses Work Location/Hybrid Working Pattern This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position. Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share. We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave. How to Apply Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role. We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that. Application Deadline 31st May 2026 Right to Work Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months. DBS Checks This vacancy is subject to a DBS check if you are successfully selected. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Diversity & Inclusion Mother s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment. Safeguarding Policy Mother s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants. Person Specification AREAS AND CRITERIA ESSENTIAL DESIRABLE Skills and Experience Minimum 2 years experience in a corporate, administrative or luxury hospitality role Experience in front of house and reception procedures, within a conferencing environment General understanding of the charity sector and what motivates the individuals that choose this line of work Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel Experience using and interacting with iVVy (Conferencing Management) and Dynamics 365 (CRM Database) Impeccable personal presentation; confident, welcoming and professional demeanour Strong customer-service focus with genuine interest in people; friendly, calm and approachable Strong communication and interpersonal skills for communicating face-to-face . click apply for full job details
The Advocacy Academy
Head of Spacemaking and Operations
The Advocacy Academy Brixton, Devon
SUMMARY Position Title: Head of Spacemaking and Operations Level: Level 6 Pay:£40, 000 - 46, 000 (FTE yearly) Reports to: Director of Finance, HR and Operations Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 3 days work from our office (Mondays, Wednesdays and Thursdays) Contract: Full time (40hrs/weekly), 2-year Fixed Term contract. Start date: As soon as possible Benefits: TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.) The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action. Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective. We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo. We are now looking for a Head of Spacemaking & Operations who believes in this vision and can ensure that TAA s Liberation Centre is safe, fully operational, and intentionally designed as a welcoming, accessible, and inclusive environment. This role bridges operational delivery and spatial experience, ensuring that the Centre not only functions effectively behind the scenes, but also reflects TAA s values in how people experience, move through, and use the space. You will combine operational oversight, facilities management, and space experience design, working across teams to ensure the Centre is safe, compliant, efficient, accessible and welcoming for staff, young people, and the wider community. Before you skim the job description, please remember you don t have to tick all the boxes to apply. We all experience a bit of imposter syndrome, including staff here at The Advocacy Academy. If this role pulls you in and you believe you could make a meaningful difference, we encourage you to apply or reach out to us to discuss further. We are especially interested in people who bring lived experiences, perspectives, and ways of working. AREAS OF RESPONSIBILITY 1.You will become a key member of the Finance, HR & Operations Team, including but not limited to: Supporting the Director of Finance, HR and Operations in maintaining and improving operational systems and processes Supporting the delivery of the Liberation Centre strategy, working across teams to ensure the Centre provides a functional, welcoming, inclusive, and safe environment for staff, young people, and the wider community Building relationships across departments, understanding their needs, and communicating operational updates to the Director Ensure escalations to the Director of Finance, HR and Operations are timely, well-prepared, clearly articulated, and supported by relevant information to enable effective decision-making. 2. You will ensure that your responsibilities run like well-oiled machines by supporting TAA s facilities, ensuring the Liberation Centre operates safely, efficiently, and in full compliance with relevant regulations by: Acting as the main operational liaison for the Liberation Centre, including council, building management, and external contractors Managing relationships with facilities providers, maintenance contractors, cleaners, and IT vendors Overseeing health & safety compliance, including staff training, evacuation procedures, drills, and statutory checks Supporting the development and implementation of risk assessments (fire, general, wellbeing, incidents, remote work, etc.) Ensuring procurement, supplies, and stock levels are managed effectively and responsibly Coordinating first aiders and fire marshals as required Ensuring operational cost-efficiency across facilities and space-related services 3.You will help shape the Liberation Centre as a purposeful, accessible, and welcoming environment by: Supporting the ongoing development of the Liberation Centre as a safe, inclusive, and values-aligned space Leading on accessibility improvements across the physical environment, ensuring equitable access for disabled community members Shaping improvements to layout, usability, and overall experience of the space Ensuring the space reflects TAA s values of care, inclusion, and liberation in its physical design and use Working with internal teams to understand spatial needs and translating them into practical and experience-led improvements Supporting a positive, caring, and community-centred environment across all users of the space 4.You will support reliable and secure operational infrastructure by: Acting as liaison for IT and facilities providers Supporting setup, maintenance, and improvement of workplace systems and equipment Ensuring infrastructure supports accessibility, inclusion, and ease of use Identifying improvements to systems that enhance operational efficiency and user experience Supporting secure onboarding and offboarding of staff from a systems and access perspective 5.You will act as a key connector between operations and delivery teams by: Work with the Working closely with programmes, Organising & Campaigns, community, and communications teams to ensure smooth operational delivery Supporting logistics for events, residentials, camps, and programmes, including venue sourcing, bookings, and on-site coordination Providing operational and administrative support for space usage, scheduling, and bookings Supporting onboarding and offboarding processes from a space, systems, and logistics perspective Supporting new staff inductions and ensuring new starters are equipped to use the space effectively Supporting internal communication of operational updates across teams 6.You will support the Director in embedding safety, wellbeing, and care into how the space is used and experienced by: Ensuring health & safety processes are embedded and consistently followed Coordinating safety training and maintaining up-to-date knowledge of regulations Supporting a culture of shared responsibility for safety within the Liberation Centre Working with the community team to ensure safety practices are values-aligned Supporting emergency preparedness and incident response processes FMaintaining a safe and functional environment by ensuring the space is kept clear, organised, and free from unnecessary clutter or hazards. 7.Culture, values and wider strategy and mission. Provide senior functional leadership for Spacemaking and Operations, ensuring delivery of organisational strategy through effective planning, coordination, and implementation across your area. Contribute to shaping organisational priorities through insight, delivery experience, and cross-departmental collaboration. To include but not limited to: Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships Champion the organisation s commitment to social and economic justice, ensuring this is embedded in the design and delivery of spacemaking and operational activity, and reflected in partnerships and ways of working within your remit. Act as a role model for organisational culture and values, setting expectations within your teams and supporting colleagues to apply these consistently in day-to-day practice. Work closely with leaders across the organisation to identify opportunities to improve organisational impact and efficiency, contributing operational insight to strategic planning and decision-making. Identify, assess and escalate risks related to operational delivery, organisational culture, and alignment with stated values and principles, ensuring timely mitigation within your area of responsibility. Lead and enable effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced, and working effectively towards shared organisational goals. Foster a culture of openness, care, accountability and continuous improvement within your area . click apply for full job details
May 02, 2026
Full time
SUMMARY Position Title: Head of Spacemaking and Operations Level: Level 6 Pay:£40, 000 - 46, 000 (FTE yearly) Reports to: Director of Finance, HR and Operations Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 3 days work from our office (Mondays, Wednesdays and Thursdays) Contract: Full time (40hrs/weekly), 2-year Fixed Term contract. Start date: As soon as possible Benefits: TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.) The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action. Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective. We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo. We are now looking for a Head of Spacemaking & Operations who believes in this vision and can ensure that TAA s Liberation Centre is safe, fully operational, and intentionally designed as a welcoming, accessible, and inclusive environment. This role bridges operational delivery and spatial experience, ensuring that the Centre not only functions effectively behind the scenes, but also reflects TAA s values in how people experience, move through, and use the space. You will combine operational oversight, facilities management, and space experience design, working across teams to ensure the Centre is safe, compliant, efficient, accessible and welcoming for staff, young people, and the wider community. Before you skim the job description, please remember you don t have to tick all the boxes to apply. We all experience a bit of imposter syndrome, including staff here at The Advocacy Academy. If this role pulls you in and you believe you could make a meaningful difference, we encourage you to apply or reach out to us to discuss further. We are especially interested in people who bring lived experiences, perspectives, and ways of working. AREAS OF RESPONSIBILITY 1.You will become a key member of the Finance, HR & Operations Team, including but not limited to: Supporting the Director of Finance, HR and Operations in maintaining and improving operational systems and processes Supporting the delivery of the Liberation Centre strategy, working across teams to ensure the Centre provides a functional, welcoming, inclusive, and safe environment for staff, young people, and the wider community Building relationships across departments, understanding their needs, and communicating operational updates to the Director Ensure escalations to the Director of Finance, HR and Operations are timely, well-prepared, clearly articulated, and supported by relevant information to enable effective decision-making. 2. You will ensure that your responsibilities run like well-oiled machines by supporting TAA s facilities, ensuring the Liberation Centre operates safely, efficiently, and in full compliance with relevant regulations by: Acting as the main operational liaison for the Liberation Centre, including council, building management, and external contractors Managing relationships with facilities providers, maintenance contractors, cleaners, and IT vendors Overseeing health & safety compliance, including staff training, evacuation procedures, drills, and statutory checks Supporting the development and implementation of risk assessments (fire, general, wellbeing, incidents, remote work, etc.) Ensuring procurement, supplies, and stock levels are managed effectively and responsibly Coordinating first aiders and fire marshals as required Ensuring operational cost-efficiency across facilities and space-related services 3.You will help shape the Liberation Centre as a purposeful, accessible, and welcoming environment by: Supporting the ongoing development of the Liberation Centre as a safe, inclusive, and values-aligned space Leading on accessibility improvements across the physical environment, ensuring equitable access for disabled community members Shaping improvements to layout, usability, and overall experience of the space Ensuring the space reflects TAA s values of care, inclusion, and liberation in its physical design and use Working with internal teams to understand spatial needs and translating them into practical and experience-led improvements Supporting a positive, caring, and community-centred environment across all users of the space 4.You will support reliable and secure operational infrastructure by: Acting as liaison for IT and facilities providers Supporting setup, maintenance, and improvement of workplace systems and equipment Ensuring infrastructure supports accessibility, inclusion, and ease of use Identifying improvements to systems that enhance operational efficiency and user experience Supporting secure onboarding and offboarding of staff from a systems and access perspective 5.You will act as a key connector between operations and delivery teams by: Work with the Working closely with programmes, Organising & Campaigns, community, and communications teams to ensure smooth operational delivery Supporting logistics for events, residentials, camps, and programmes, including venue sourcing, bookings, and on-site coordination Providing operational and administrative support for space usage, scheduling, and bookings Supporting onboarding and offboarding processes from a space, systems, and logistics perspective Supporting new staff inductions and ensuring new starters are equipped to use the space effectively Supporting internal communication of operational updates across teams 6.You will support the Director in embedding safety, wellbeing, and care into how the space is used and experienced by: Ensuring health & safety processes are embedded and consistently followed Coordinating safety training and maintaining up-to-date knowledge of regulations Supporting a culture of shared responsibility for safety within the Liberation Centre Working with the community team to ensure safety practices are values-aligned Supporting emergency preparedness and incident response processes FMaintaining a safe and functional environment by ensuring the space is kept clear, organised, and free from unnecessary clutter or hazards. 7.Culture, values and wider strategy and mission. Provide senior functional leadership for Spacemaking and Operations, ensuring delivery of organisational strategy through effective planning, coordination, and implementation across your area. Contribute to shaping organisational priorities through insight, delivery experience, and cross-departmental collaboration. To include but not limited to: Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships Champion the organisation s commitment to social and economic justice, ensuring this is embedded in the design and delivery of spacemaking and operational activity, and reflected in partnerships and ways of working within your remit. Act as a role model for organisational culture and values, setting expectations within your teams and supporting colleagues to apply these consistently in day-to-day practice. Work closely with leaders across the organisation to identify opportunities to improve organisational impact and efficiency, contributing operational insight to strategic planning and decision-making. Identify, assess and escalate risks related to operational delivery, organisational culture, and alignment with stated values and principles, ensuring timely mitigation within your area of responsibility. Lead and enable effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced, and working effectively towards shared organisational goals. Foster a culture of openness, care, accountability and continuous improvement within your area . click apply for full job details
Mercury Hampton Ltd
Repairs and Maintenance Quantity Surveyor
Mercury Hampton Ltd
Reporting to: Reactive Maintenance Director Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Southgate, Office Based, Various sites JOB DESCRIPTION Our business: East West Compass is owned by East West Connect Group and was created for the purpose of delivering responsive repairs and maintenance works alongside other revenue generating work streams and contracts to leading industry clients. The long-term goal is to provide services for social housing clients throughout London and the Southeast of England The following job description is intended as a guide and is not exhaustive. All members of staff are expected to fulfil their roles in a flexible, proactive and problem-solving manner. Many East West Compass staff will from time to time carry out different or additional roles in order to maintain the flexibility and needs of East West Compass business or the needs of particular clients, consultants and projects. The role is a key support position working with the operation teams and Director of Maintenance to help run and grow the business. Role overview: Working as part of a localised team alongside the existing group commercial teams and on the company s Reactive and Planned Maintenance Social Housing and Refurbishment projects and helping develop the systems and process to allow greater volume of works to be managed. Experience of a repairs and reactive maintenance environment is essential, we use total mobile CAFM software system. Work with NHF schedule of rates when pricing works. Promote the company ethos of working in an open, honest and transparent manner at all times Responsible comply with supply chain protocol to delivered safely, on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for EWC and its clients. To understand, promote and implement as appropriate the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times Superiors and Subordinated: This role will report to the Reactive Maintenance Director, Commercial Director, Managing Director and Chairwomen. They will also work as part of a wider team with Admin, Operations, Commercial, Accounting, plus Clients and all stakeholders. Hours of Working and Annual Leave: Standard working hours are 8am to 5pm, Monday to Friday with 1hr lunch 20 days annual leave excluding public holidays MAIN DUTIES SHEQ: Comply and promote SHEQ policy and strategy to all supply chain. Liaise with the Management Team and SHEQ Manager to ensure that SHEQ initiatives are implemented. Support, promote and develop an open, honest and transparent SHEQ culture at all levels of framework delivery. Responsible for ensuring that SHEQ compliance is integral in our commercial planning and management of our projects, from tender stage to Practical Completion, issue of H&S Files and making good of defects accordingly Leadership: Leadership of the commercial delivery of the project or contract endeavouring, wherever possible, to resolve difficulties in a non-adversarial manner. Identify critical success factors, trends, cost outlays and KPIs and feed back into reporting systems or to management to address or recover costs. Provide commercial direction, focus and consistency across the project teams. Resource allocation and control, including supply chain and directly-employed staff Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve the best performance levels and to meet the company s needs Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action Recognise and encourage excellent performance Reporting: Report to the Directors. Provide honest, open and transparent reporting to the Senior Management team and Directors at all times, ensuring that the same is obtained from the project teams in a consistent manner/format Attendance, preparation and reporting as required for all meetings in relation to the project Ensure that the required level and quality of information flows in a timely manner between the site delivery teams, supply chain, senior management team and client team Planning & Programming: Provide a structured approach to project planning tasking consideration of health and safety, execution methods and quality. Identify critical success factors and KPIs and feed back into reporting systems, client reporting and invoicing. Resource allocation and control, including supply chain and directly-employed staff, in liaison with the rest of the project team Liaise with and guide the project team as required with programming, from overall project programme to detailed task scheduling, ensuring that updated programme information is available at all times Monitoring of all material purchasing and supply for the project to ensure that the associated quality and time constraints are met Coordinate and support procurement activities in line with the project team to ensure the timely appointment of suitable subcontractors and suppliers to provide adequate resources and expertise to achieve required quality and timescales Management and control of sub-contract accounts and variation accounts Change management control looking at chargeable rates not included in contract and efficient use of SoR to reclaim costs. Managing material procurement in line with contract and programme requirements whilst maximising buying opportunities To manage the day to day cost control, monitoring and reporting on a designated project(s) Develop an understanding of the designated contract, specification and pricing ensuring compliance with conditions throughout Assist the Project team with subcontractor selection and ensure the chosen subcontractor has the appropriate order and information to carry out their work Liaise with the Project team over contractual issues and take action as required Measure progress, submit valuations, submit final accounts and retention release and monitor receipt of payment in a timely manner Process subcontractor requests for payment Completing a monthly cost / valuation report and cash flow for the designation project(s) and general management of the costs throughout the process to ensure efficiency and reclaim. Where appropriate, assist with estimates and negotiations for future projects or phases Ensure the company is neither compromised nor disadvantaged by an contractual or financial arrangement Manage the costs on a project to ensure both the company and the client is fully advised of the cost situation Ensure timely cash flow management for the Client, the company and the supply chain Assisting the development and training of trainee and assistant surveyors Client Liaison: Liaison with the client and contract administrator on both a formal and informal basis Ensure high client satisfaction is being achieved and constantly look to improve our client relationship Ensure projects are being planned and resourced accordingly both internally and externally Monitor and inspect projects regularly to ensure that quality benchmarks are being adhered to, key performance indicators are met and target timescales achieved SKILLS & KNOWLEDGE Confident oral and written communication skills Financial and commercial awareness Communicate in a timely and effective manner with all those who have a stake in the work Knowledge and Ability to use and develop CAFM maintenance system and invoicing. Effectively manage time to meet deadlines Mentor and support others Ability to negotiate and influence Previous experience within Commercial and cost management Up to date relevant knowledge of building legislation Up to date relevant knowledge of Health and Safety legislation Experience in reactive maintenance ideally with knowledge of PPP (price per property contracts)
May 01, 2026
Full time
Reporting to: Reactive Maintenance Director Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Southgate, Office Based, Various sites JOB DESCRIPTION Our business: East West Compass is owned by East West Connect Group and was created for the purpose of delivering responsive repairs and maintenance works alongside other revenue generating work streams and contracts to leading industry clients. The long-term goal is to provide services for social housing clients throughout London and the Southeast of England The following job description is intended as a guide and is not exhaustive. All members of staff are expected to fulfil their roles in a flexible, proactive and problem-solving manner. Many East West Compass staff will from time to time carry out different or additional roles in order to maintain the flexibility and needs of East West Compass business or the needs of particular clients, consultants and projects. The role is a key support position working with the operation teams and Director of Maintenance to help run and grow the business. Role overview: Working as part of a localised team alongside the existing group commercial teams and on the company s Reactive and Planned Maintenance Social Housing and Refurbishment projects and helping develop the systems and process to allow greater volume of works to be managed. Experience of a repairs and reactive maintenance environment is essential, we use total mobile CAFM software system. Work with NHF schedule of rates when pricing works. Promote the company ethos of working in an open, honest and transparent manner at all times Responsible comply with supply chain protocol to delivered safely, on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for EWC and its clients. To understand, promote and implement as appropriate the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times Superiors and Subordinated: This role will report to the Reactive Maintenance Director, Commercial Director, Managing Director and Chairwomen. They will also work as part of a wider team with Admin, Operations, Commercial, Accounting, plus Clients and all stakeholders. Hours of Working and Annual Leave: Standard working hours are 8am to 5pm, Monday to Friday with 1hr lunch 20 days annual leave excluding public holidays MAIN DUTIES SHEQ: Comply and promote SHEQ policy and strategy to all supply chain. Liaise with the Management Team and SHEQ Manager to ensure that SHEQ initiatives are implemented. Support, promote and develop an open, honest and transparent SHEQ culture at all levels of framework delivery. Responsible for ensuring that SHEQ compliance is integral in our commercial planning and management of our projects, from tender stage to Practical Completion, issue of H&S Files and making good of defects accordingly Leadership: Leadership of the commercial delivery of the project or contract endeavouring, wherever possible, to resolve difficulties in a non-adversarial manner. Identify critical success factors, trends, cost outlays and KPIs and feed back into reporting systems or to management to address or recover costs. Provide commercial direction, focus and consistency across the project teams. Resource allocation and control, including supply chain and directly-employed staff Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve the best performance levels and to meet the company s needs Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action Recognise and encourage excellent performance Reporting: Report to the Directors. Provide honest, open and transparent reporting to the Senior Management team and Directors at all times, ensuring that the same is obtained from the project teams in a consistent manner/format Attendance, preparation and reporting as required for all meetings in relation to the project Ensure that the required level and quality of information flows in a timely manner between the site delivery teams, supply chain, senior management team and client team Planning & Programming: Provide a structured approach to project planning tasking consideration of health and safety, execution methods and quality. Identify critical success factors and KPIs and feed back into reporting systems, client reporting and invoicing. Resource allocation and control, including supply chain and directly-employed staff, in liaison with the rest of the project team Liaise with and guide the project team as required with programming, from overall project programme to detailed task scheduling, ensuring that updated programme information is available at all times Monitoring of all material purchasing and supply for the project to ensure that the associated quality and time constraints are met Coordinate and support procurement activities in line with the project team to ensure the timely appointment of suitable subcontractors and suppliers to provide adequate resources and expertise to achieve required quality and timescales Management and control of sub-contract accounts and variation accounts Change management control looking at chargeable rates not included in contract and efficient use of SoR to reclaim costs. Managing material procurement in line with contract and programme requirements whilst maximising buying opportunities To manage the day to day cost control, monitoring and reporting on a designated project(s) Develop an understanding of the designated contract, specification and pricing ensuring compliance with conditions throughout Assist the Project team with subcontractor selection and ensure the chosen subcontractor has the appropriate order and information to carry out their work Liaise with the Project team over contractual issues and take action as required Measure progress, submit valuations, submit final accounts and retention release and monitor receipt of payment in a timely manner Process subcontractor requests for payment Completing a monthly cost / valuation report and cash flow for the designation project(s) and general management of the costs throughout the process to ensure efficiency and reclaim. Where appropriate, assist with estimates and negotiations for future projects or phases Ensure the company is neither compromised nor disadvantaged by an contractual or financial arrangement Manage the costs on a project to ensure both the company and the client is fully advised of the cost situation Ensure timely cash flow management for the Client, the company and the supply chain Assisting the development and training of trainee and assistant surveyors Client Liaison: Liaison with the client and contract administrator on both a formal and informal basis Ensure high client satisfaction is being achieved and constantly look to improve our client relationship Ensure projects are being planned and resourced accordingly both internally and externally Monitor and inspect projects regularly to ensure that quality benchmarks are being adhered to, key performance indicators are met and target timescales achieved SKILLS & KNOWLEDGE Confident oral and written communication skills Financial and commercial awareness Communicate in a timely and effective manner with all those who have a stake in the work Knowledge and Ability to use and develop CAFM maintenance system and invoicing. Effectively manage time to meet deadlines Mentor and support others Ability to negotiate and influence Previous experience within Commercial and cost management Up to date relevant knowledge of building legislation Up to date relevant knowledge of Health and Safety legislation Experience in reactive maintenance ideally with knowledge of PPP (price per property contracts)
CBRE Local UK
Helpdesk co-ordinator shift
CBRE Local UK
Job Title: Helpdesk Operative Location: UCLH Hospitals, London CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in London. The main feature of this role will be to provide exceptional customer service and ensure effective operation of the site wide helpdesk. To offer support to the CBRE managerial staff on site and provide administrative support to the contract, maintaining concise records and details of CBRE and client information. The role will require close liaison with the engineers, office team, site team and client. Including various ad-hoc duties. This role will form part of the CBRE UCLH team who provide first line support for all reactive calls reported by the NHS Trust and staff on site. CBRE provide 24/7 service delivery support for the hospitals. RESPONSIBILITIES Take full ownership of the helpdesk and PPM management systems ensuring key stakeholders are kept up to date with any outstanding issues (overdue PPM's, issues with completed PPM's, corrective works from PPM, outstanding reactive work orders). Management and control of all Helpdesk calls/work orders and the day to day running and tracking of all reactive tasks. Consistently liaise with any/all stakeholders who have on-going problems to resolve these in a timely manner, ensuring an explanation is provided for any delays (i.e. parts on order, out of hours work etc) Ensuring that the helpdesk system and telephones are always manned. Answering all calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Monitoring calls received from the customer through to call completion and updating records Liaise and keep site teams informed on all aspects of problems, defect and deficiencies. Raising the correct work orders on the CAFM system, ensuring all information is fully detailed, documented and tracked regularly. Raise and assign work orders to relevant resources. Closure of vendors work orders on the CAFM system, ensuring all paperwork is saved and forwarded to site teams and requestors are kept fully updated on progress. Ensure all works orders are 'closed off' once completed satisfactorily. Weekly/monthly allocation and closure of PPM tasks on the CAFM system. Produce daily/weekly/monthly progress reports detailing reasons for tasks complete/outstanding as necessary and as required. Compiling and entering information required for the client monthly reports. Preparing the figures to ensure the best results are met and achieving the timescales met. Customer contact (internal and external), which may involve travel to other sites. Ensuring full auditable trails of all jobs (reactive and PPM). Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Contact vendors to obtain dates for upcoming PPMs in line with OP18 dates. To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope. Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. Promote and maintain CBRE culture. Effective communication with all levels of internal teams and external customers. Familiar with daily operations and the specific scope of the contract. Undertake any ad-hoc duties as instructed by the Helpdesk & Systems Manager, Head of Compliance or Account Director. PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Proficient in the use of MS Office applications. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Experience of working within an NHS or Healthcare environment would be advantageous. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
May 01, 2026
Full time
Job Title: Helpdesk Operative Location: UCLH Hospitals, London CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in London. The main feature of this role will be to provide exceptional customer service and ensure effective operation of the site wide helpdesk. To offer support to the CBRE managerial staff on site and provide administrative support to the contract, maintaining concise records and details of CBRE and client information. The role will require close liaison with the engineers, office team, site team and client. Including various ad-hoc duties. This role will form part of the CBRE UCLH team who provide first line support for all reactive calls reported by the NHS Trust and staff on site. CBRE provide 24/7 service delivery support for the hospitals. RESPONSIBILITIES Take full ownership of the helpdesk and PPM management systems ensuring key stakeholders are kept up to date with any outstanding issues (overdue PPM's, issues with completed PPM's, corrective works from PPM, outstanding reactive work orders). Management and control of all Helpdesk calls/work orders and the day to day running and tracking of all reactive tasks. Consistently liaise with any/all stakeholders who have on-going problems to resolve these in a timely manner, ensuring an explanation is provided for any delays (i.e. parts on order, out of hours work etc) Ensuring that the helpdesk system and telephones are always manned. Answering all calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Monitoring calls received from the customer through to call completion and updating records Liaise and keep site teams informed on all aspects of problems, defect and deficiencies. Raising the correct work orders on the CAFM system, ensuring all information is fully detailed, documented and tracked regularly. Raise and assign work orders to relevant resources. Closure of vendors work orders on the CAFM system, ensuring all paperwork is saved and forwarded to site teams and requestors are kept fully updated on progress. Ensure all works orders are 'closed off' once completed satisfactorily. Weekly/monthly allocation and closure of PPM tasks on the CAFM system. Produce daily/weekly/monthly progress reports detailing reasons for tasks complete/outstanding as necessary and as required. Compiling and entering information required for the client monthly reports. Preparing the figures to ensure the best results are met and achieving the timescales met. Customer contact (internal and external), which may involve travel to other sites. Ensuring full auditable trails of all jobs (reactive and PPM). Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Contact vendors to obtain dates for upcoming PPMs in line with OP18 dates. To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope. Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. Promote and maintain CBRE culture. Effective communication with all levels of internal teams and external customers. Familiar with daily operations and the specific scope of the contract. Undertake any ad-hoc duties as instructed by the Helpdesk & Systems Manager, Head of Compliance or Account Director. PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Proficient in the use of MS Office applications. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Experience of working within an NHS or Healthcare environment would be advantageous. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
AWD online
Head of Facilities & Estates
AWD online Plymouth, Devon
Head of Facilities & Estates A senior leadership opportunity for an experienced facilities management professional to oversee estates, maintenance operations, compliance, and capital projects within a complex operational environment. If youve also worked in the following roles, wed also like to hear from you: Estates Director, Facilities Operations Manager, Property & Maintenance Manager, Head of Fa click apply for full job details
May 01, 2026
Full time
Head of Facilities & Estates A senior leadership opportunity for an experienced facilities management professional to oversee estates, maintenance operations, compliance, and capital projects within a complex operational environment. If youve also worked in the following roles, wed also like to hear from you: Estates Director, Facilities Operations Manager, Property & Maintenance Manager, Head of Fa click apply for full job details
Brush Group
Senior SHE Manager
Brush Group Basingstoke, Hampshire
Reporting to the Group SHE Director, the Senior SHE Manager is responsible for overseeing safety, health, and environmental performance across all Brush Power Solutions (BPS) sites. This role involves developing and implementing a SHE strategy that ensures each location adheres to a unified standard, operates under a single governance model, and maintains clear, proactive communication and accountability. Additionally, the manager will establish measurable key performance indicators within the construction environment.This role will also provide independent assurance to the Group SHE Director that risks are effectively controlled, compliance is maintained, and a culture of continuous improvement is embedded throughout the organisation. This aligns with the goal of promoting a proactive and consistent approach to implementing Group SHE policies and standards, including the 'Safe Six' principles at all BPS sites. Furthermore, the role supports the broader Environmental, Social, and Governance (ESG) agenda, which includes commitments to environmental performance and achieving Net Zero emissions. Working Conditions - 40 hours per week , Monday - Friday. Our sites are situated across the South of England and so you will be predominantly covering the South belt of the country. Key Responsibilities: Governance, Leadership & Assurance Operate as the senior functional lead for SHE in the BPS businesses, working as a business partner to the BPS Director, accountable to the Group SHE Director. Provide independent assurance to the Group SHE Director on SHE compliance, performance, and risk exposure. Ensure consistent implementation of Group SHE Directives, BPS Policies, standards, and the "Safe Six" across all BPS sites. Act as the escalation point for significant, SHE risks, incidents, and non-conformances within BPS. Operational Integration & Support Work in close partnership with BPS Leadership Team and Site Operational teams to embed SHE into all projects and change initiatives. Provide leadership, guidance, and professional oversight to site-based SHE Managers. Ensure SHE considerations are integrated into operational decision-making, capital projects, and site changes. Compliance & Management Systems Provide specialist advice on statutory SHE requirements. Lead the development, maintenance, and continuous improvement of SHE management systems aligned to ISO 14001 and ISO 45001. Plan and conduct SHE audits to verify compliance and identify improvement opportunities. Maintain and report BPS SHE performance within the BRUSH Group KPI framework. To ensure data protection and company policy compliance within the operational function. Performance, Reporting & Continuous Improvement Drive measurable improvement in SHE performance across BPS, including policies, procedures, RAMS, and safe systems of work with a proactive mindset. Review and sign off on accident investigations, ensuring corrective actions are robust, proportionate, and closed out effectively. Promote proactive hazard identification, near-miss reporting, and learning from incidents. Prepare and submit SHE reports to meet customer, regulatory, and Group requirements. Occupational Health, Environment & ESG Develop and implement strategies to improve occupational health management and health surveillance. Ensure environmental risks are effectively managed, controlled, and reduced. Support the business's Net Zero and sustainability objectives through close collaboration with the sustainability function. External & Specialist Engagement Coordinate with SHE legal advisors in relation to work-related claims and legal matters. Support PQQ and customer assurance processes, identifying opportunities to improve efficiency and quality. Engage with third-party providers, contractors, and customers on SHE matters as required. What we're looking for: CMIOSH or working towards - Essential Relevant experience in a construction environment- Essential NEBOSH General certificate. - Essential NEBOSH Diploma - Desirable Lead Auditor - Desirable NEBOSH / ISEP Environmental Qualification - Desirable Experience implementing Lean methodologies and structured SHE programmes. Demonstrable experience working with ISO 9001, ISO 14001, and ISO 45001. Experience in planning and delivering SHE audits. Strong working knowledge of SHE legislation. Proven track record of proactive SHE leadership and continuous improvement. Experience operating across multiple sites and organisational boundaries. Ability to work autonomously while maintaining strong functional alignment. Knowledge and Experience Strong leadership mindset with the ability to influence at senior and operational levels. Proven capability to lead change and drive consistent standards across multiple sites. Highly organised, self-motivated, and proactive. Excellent influencing, negotiating, and stakeholder management skills. Clear, confident communicator with strong written and verbal capability. Methodical problem-solver with attention to detail. Strong IT capability across Microsoft Office tools. Practical understanding of manufacturing and site-based operations. Commitment to continuous professional development and application of best practice across the BPS business.
May 01, 2026
Full time
Reporting to the Group SHE Director, the Senior SHE Manager is responsible for overseeing safety, health, and environmental performance across all Brush Power Solutions (BPS) sites. This role involves developing and implementing a SHE strategy that ensures each location adheres to a unified standard, operates under a single governance model, and maintains clear, proactive communication and accountability. Additionally, the manager will establish measurable key performance indicators within the construction environment.This role will also provide independent assurance to the Group SHE Director that risks are effectively controlled, compliance is maintained, and a culture of continuous improvement is embedded throughout the organisation. This aligns with the goal of promoting a proactive and consistent approach to implementing Group SHE policies and standards, including the 'Safe Six' principles at all BPS sites. Furthermore, the role supports the broader Environmental, Social, and Governance (ESG) agenda, which includes commitments to environmental performance and achieving Net Zero emissions. Working Conditions - 40 hours per week , Monday - Friday. Our sites are situated across the South of England and so you will be predominantly covering the South belt of the country. Key Responsibilities: Governance, Leadership & Assurance Operate as the senior functional lead for SHE in the BPS businesses, working as a business partner to the BPS Director, accountable to the Group SHE Director. Provide independent assurance to the Group SHE Director on SHE compliance, performance, and risk exposure. Ensure consistent implementation of Group SHE Directives, BPS Policies, standards, and the "Safe Six" across all BPS sites. Act as the escalation point for significant, SHE risks, incidents, and non-conformances within BPS. Operational Integration & Support Work in close partnership with BPS Leadership Team and Site Operational teams to embed SHE into all projects and change initiatives. Provide leadership, guidance, and professional oversight to site-based SHE Managers. Ensure SHE considerations are integrated into operational decision-making, capital projects, and site changes. Compliance & Management Systems Provide specialist advice on statutory SHE requirements. Lead the development, maintenance, and continuous improvement of SHE management systems aligned to ISO 14001 and ISO 45001. Plan and conduct SHE audits to verify compliance and identify improvement opportunities. Maintain and report BPS SHE performance within the BRUSH Group KPI framework. To ensure data protection and company policy compliance within the operational function. Performance, Reporting & Continuous Improvement Drive measurable improvement in SHE performance across BPS, including policies, procedures, RAMS, and safe systems of work with a proactive mindset. Review and sign off on accident investigations, ensuring corrective actions are robust, proportionate, and closed out effectively. Promote proactive hazard identification, near-miss reporting, and learning from incidents. Prepare and submit SHE reports to meet customer, regulatory, and Group requirements. Occupational Health, Environment & ESG Develop and implement strategies to improve occupational health management and health surveillance. Ensure environmental risks are effectively managed, controlled, and reduced. Support the business's Net Zero and sustainability objectives through close collaboration with the sustainability function. External & Specialist Engagement Coordinate with SHE legal advisors in relation to work-related claims and legal matters. Support PQQ and customer assurance processes, identifying opportunities to improve efficiency and quality. Engage with third-party providers, contractors, and customers on SHE matters as required. What we're looking for: CMIOSH or working towards - Essential Relevant experience in a construction environment- Essential NEBOSH General certificate. - Essential NEBOSH Diploma - Desirable Lead Auditor - Desirable NEBOSH / ISEP Environmental Qualification - Desirable Experience implementing Lean methodologies and structured SHE programmes. Demonstrable experience working with ISO 9001, ISO 14001, and ISO 45001. Experience in planning and delivering SHE audits. Strong working knowledge of SHE legislation. Proven track record of proactive SHE leadership and continuous improvement. Experience operating across multiple sites and organisational boundaries. Ability to work autonomously while maintaining strong functional alignment. Knowledge and Experience Strong leadership mindset with the ability to influence at senior and operational levels. Proven capability to lead change and drive consistent standards across multiple sites. Highly organised, self-motivated, and proactive. Excellent influencing, negotiating, and stakeholder management skills. Clear, confident communicator with strong written and verbal capability. Methodical problem-solver with attention to detail. Strong IT capability across Microsoft Office tools. Practical understanding of manufacturing and site-based operations. Commitment to continuous professional development and application of best practice across the BPS business.
Manpower UK Ltd
Regional Commercial Manager
Manpower UK Ltd
Job Title: Regional Commercial Manager Location: Northwest based with travel across the North region Salary: 60,000 - 65,000 + Car allowance Contract: Permanent Working hours: Typically, Monday - Friday between 8am - 5pm Purpose of the Role To lead and manage all commercial activities within the region, ensuring contracts are delivered profitably, risks are mitigated, and opportunities for growth are maximised. The role involves overseeing contract performance, identifying and managing commercial risks and opportunities, implementing performance improvement plans, managing the regional tendering and bid processes for both strategic and reactive tenders and bid processes, and maintaining strong client relationships to drive sustainable business growth. Key Responsibilities Commercial Management - Oversee the financial performance of key regional contracts, support the operations team to achieve budget targets, manage the valuation and billing process. Monitor and manage contract variations, renewals, and compliance with agreed terms. Support the preparation of tenders and bid proposals for new business within the region, ensuring pricing strategies are competitive and aligned with company profitability goals. Manage the process of scoping, estimating and quoting of reactive work requirements. Collaborate with the central bid team to provide accurate regional data and insights. Client Relationship Management - act as a commercial point of contact for key clients within the region. Build strong relationships to enhance client satisfaction and retention & negotiate contract terms and resolve commercial disputes effectively. Financial & Risk Control - Identify and mitigate commercial risks, including contractual liabilities and payment issues. Ensure compliance with company policies, industry regulations, and health & safety standards. Participate in monthly reviews with operational teams and support with budget and forecasting activity, alongside providing guidance and training to operational teams on commercial awareness and contract management. Leadership & Collaboration - Work closely with the Managing Director and Operational Directors to align commercial strategies with service delivery and contribute to regional strategic planning and growth initiatives. Required Experience Experience in a commercial management role within service-based industries (preferably landscaping, grounds maintenance, facilities management, or construction). Proven ability to manage multi-site contracts with annual values ranging from mid to high six figures. Strong understanding of contract law, service-level agreements (SLAs), and risk management principles. Experience in handling contract variations, renewals, and dispute resolution. Demonstrated success in budget preparation, cost control, and margin optimization. Ability to interpret financial reports and implement corrective actions to maintain profitability. Hands-on experience in preparing tenders, pricing strategies, and bid submissions for regional or national contracts. Familiarity with procurement frameworks and private sector tendering processes. Experience with estimating models or software Track record of building and maintaining long-term client relationships. Skilled in negotiating commercial terms and managing client expectations. Skills & Competencies Strong commercial acumen with experience in contract management, tendering, and negotiation. Excellent analytical and financial skills, including budgeting and forecasting. Ability to build and maintain client relationships. Knowledge of landscape services industry standards and regulations. Effective communication and leadership skills. Fully proficient in the use of Microsoft Office Experience in the use and setup of estimating models Apply now and a member of our team will be in touch!
May 01, 2026
Full time
Job Title: Regional Commercial Manager Location: Northwest based with travel across the North region Salary: 60,000 - 65,000 + Car allowance Contract: Permanent Working hours: Typically, Monday - Friday between 8am - 5pm Purpose of the Role To lead and manage all commercial activities within the region, ensuring contracts are delivered profitably, risks are mitigated, and opportunities for growth are maximised. The role involves overseeing contract performance, identifying and managing commercial risks and opportunities, implementing performance improvement plans, managing the regional tendering and bid processes for both strategic and reactive tenders and bid processes, and maintaining strong client relationships to drive sustainable business growth. Key Responsibilities Commercial Management - Oversee the financial performance of key regional contracts, support the operations team to achieve budget targets, manage the valuation and billing process. Monitor and manage contract variations, renewals, and compliance with agreed terms. Support the preparation of tenders and bid proposals for new business within the region, ensuring pricing strategies are competitive and aligned with company profitability goals. Manage the process of scoping, estimating and quoting of reactive work requirements. Collaborate with the central bid team to provide accurate regional data and insights. Client Relationship Management - act as a commercial point of contact for key clients within the region. Build strong relationships to enhance client satisfaction and retention & negotiate contract terms and resolve commercial disputes effectively. Financial & Risk Control - Identify and mitigate commercial risks, including contractual liabilities and payment issues. Ensure compliance with company policies, industry regulations, and health & safety standards. Participate in monthly reviews with operational teams and support with budget and forecasting activity, alongside providing guidance and training to operational teams on commercial awareness and contract management. Leadership & Collaboration - Work closely with the Managing Director and Operational Directors to align commercial strategies with service delivery and contribute to regional strategic planning and growth initiatives. Required Experience Experience in a commercial management role within service-based industries (preferably landscaping, grounds maintenance, facilities management, or construction). Proven ability to manage multi-site contracts with annual values ranging from mid to high six figures. Strong understanding of contract law, service-level agreements (SLAs), and risk management principles. Experience in handling contract variations, renewals, and dispute resolution. Demonstrated success in budget preparation, cost control, and margin optimization. Ability to interpret financial reports and implement corrective actions to maintain profitability. Hands-on experience in preparing tenders, pricing strategies, and bid submissions for regional or national contracts. Familiarity with procurement frameworks and private sector tendering processes. Experience with estimating models or software Track record of building and maintaining long-term client relationships. Skilled in negotiating commercial terms and managing client expectations. Skills & Competencies Strong commercial acumen with experience in contract management, tendering, and negotiation. Excellent analytical and financial skills, including budgeting and forecasting. Ability to build and maintain client relationships. Knowledge of landscape services industry standards and regulations. Effective communication and leadership skills. Fully proficient in the use of Microsoft Office Experience in the use and setup of estimating models Apply now and a member of our team will be in touch!
Yolk Recruitment Ltd
National Maintenance Manager - Quarry and Aggregates
Yolk Recruitment Ltd Newport, Gwent
Commercial Workshop & Maintenance Manager - Mobile Plant South Wales (HQ) with national travel Newport Yolk Recruitment are exclusively supporting a leading heavy mobile plant business in the quarrying and aggregates sector to recruit a Commercial Workshop & Maintenance Manager. This is an excellent opportunity for an ex-plant engineer turned manager to take ownership of a busy workshop and build the commercial side of the business, developing a profitable external repair portfolio and bringing in new customers. This is what you'll be doing. As Commercial Workshop & Maintenance Manager, you'll be part of the senior Engineering/Assets structure, working closely with the Workshop Manager and reporting into the Asset Director. You will: Lead the growth of the workshop's external repair portfolio, developing business with both existing and new customers. Own the commercial life-cycle of external jobs: enquiries, scoping, quoting, job costing, margin recovery and follow-up. Build and maintain strong relationships with quarry, aggregates and construction clients as the main point of contact for workshop-based repairs and overhauls. Drive visibility of workshop performance - utilisation, efficiency, recovery rate, WIP, lead times, first-time-fix and rework/returns - and deliver tangible improvements. Work closely with Finance and Maintenance to create clear cost/profit baselines and move the workshop towards full profit-centre operation. Standardise and improve processes around quoting, approvals, repair standards, documentation and sign-off to protect margin and improve customer experience. Support, coach and challenge the workshop team day-to-day, helping to raise standards and recruit new engineers into the department where required. Promote and fully engage with all aspects of safe working practices in the workshop and on customer sites. The experience you'll bring to the team. You'll be a practical, commercially minded leader with a strong mobile plant background and credibility on the shop floor. Time-served plant engineer or similar, who has moved into workshop/service/maintenance management in heavy plant. In-depth knowledge of how mobile plant assets operate and their mechanical, electrical and technical components, ideally within aggregates, minerals or construction. Proven experience managing a workshop or service operation delivering external repairs to customers. Track record of growing revenue and developing new business while maintaining safety, quality and on-time delivery. Strong customer-facing and commercial skills - confident scoping work, preparing quotes, managing variations and discussing options with quarry managers and senior stakeholders. Good IT skills, including experience with maintenance/quoting systems and MS Office for job control and KPI reporting. A collaborative approach, able to work closely with workshop, maintenance, operations and finance while driving your own objectives. And this is what you'll get in return. Permanent role with an established and respectable employer, financially stable business in the heavy mobile plant sector. Salary in the region of £60,000-£65,000 plus company vehicle and benefits. The chance to take a workshop that's currently focused on internal work and be the person who turns it into a visible, profitable commercial offering. Exposure to a modern mixed OEM fleet and a variety of complex repair and overhaul projects. Direct access to senior decision-makers and genuine input into process, standards and customer strategy. Long-term career security in a business with deep, long-standing customer relationships. Are you up to the challenge? Are you what we're looking for? Please get in touch today with engineering specialist recruiter, Andy Jones. Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role. We also have a referral scheme, so if you know someone who would be great for the role, please get in touch. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying, then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 01, 2026
Full time
Commercial Workshop & Maintenance Manager - Mobile Plant South Wales (HQ) with national travel Newport Yolk Recruitment are exclusively supporting a leading heavy mobile plant business in the quarrying and aggregates sector to recruit a Commercial Workshop & Maintenance Manager. This is an excellent opportunity for an ex-plant engineer turned manager to take ownership of a busy workshop and build the commercial side of the business, developing a profitable external repair portfolio and bringing in new customers. This is what you'll be doing. As Commercial Workshop & Maintenance Manager, you'll be part of the senior Engineering/Assets structure, working closely with the Workshop Manager and reporting into the Asset Director. You will: Lead the growth of the workshop's external repair portfolio, developing business with both existing and new customers. Own the commercial life-cycle of external jobs: enquiries, scoping, quoting, job costing, margin recovery and follow-up. Build and maintain strong relationships with quarry, aggregates and construction clients as the main point of contact for workshop-based repairs and overhauls. Drive visibility of workshop performance - utilisation, efficiency, recovery rate, WIP, lead times, first-time-fix and rework/returns - and deliver tangible improvements. Work closely with Finance and Maintenance to create clear cost/profit baselines and move the workshop towards full profit-centre operation. Standardise and improve processes around quoting, approvals, repair standards, documentation and sign-off to protect margin and improve customer experience. Support, coach and challenge the workshop team day-to-day, helping to raise standards and recruit new engineers into the department where required. Promote and fully engage with all aspects of safe working practices in the workshop and on customer sites. The experience you'll bring to the team. You'll be a practical, commercially minded leader with a strong mobile plant background and credibility on the shop floor. Time-served plant engineer or similar, who has moved into workshop/service/maintenance management in heavy plant. In-depth knowledge of how mobile plant assets operate and their mechanical, electrical and technical components, ideally within aggregates, minerals or construction. Proven experience managing a workshop or service operation delivering external repairs to customers. Track record of growing revenue and developing new business while maintaining safety, quality and on-time delivery. Strong customer-facing and commercial skills - confident scoping work, preparing quotes, managing variations and discussing options with quarry managers and senior stakeholders. Good IT skills, including experience with maintenance/quoting systems and MS Office for job control and KPI reporting. A collaborative approach, able to work closely with workshop, maintenance, operations and finance while driving your own objectives. And this is what you'll get in return. Permanent role with an established and respectable employer, financially stable business in the heavy mobile plant sector. Salary in the region of £60,000-£65,000 plus company vehicle and benefits. The chance to take a workshop that's currently focused on internal work and be the person who turns it into a visible, profitable commercial offering. Exposure to a modern mixed OEM fleet and a variety of complex repair and overhaul projects. Direct access to senior decision-makers and genuine input into process, standards and customer strategy. Long-term career security in a business with deep, long-standing customer relationships. Are you up to the challenge? Are you what we're looking for? Please get in touch today with engineering specialist recruiter, Andy Jones. Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role. We also have a referral scheme, so if you know someone who would be great for the role, please get in touch. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying, then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Head Housekeeper
Mar Hall Bishopton, Renfrewshire
About Us JA Mar Hall Golf Spa Resort is a peaceful countryside retreat and soulful escape - your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts Hotels, a heritage hospitality brand with award winning properties across Dubai, the Maldives and Scotland. This exciting new chapter brings global expertise, world class standards, and new opportunities for our teams. As part of the JA family, you'll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special. Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK's most exceptional luxury destinations and you can be part of it. The Role We are seeking a dedicated and hands on Head Housekeeper to lead the day to day operations of our Housekeeping Department. You will play a central role in ensuring that all bedrooms, public areas, and back of house spaces consistently meet the highest standards of presentation, cleanliness, and luxury. You will oversee the housekeeping team and supervisors, support departmental planning, and work closely with other leaders to deliver exceptional guest satisfaction and operational excellence. This role requires exceptional attention to detail, strong organisational skills, and the ability to motivate and inspire a busy team in a luxury environment. You will be obsessed with exceptional levels of cleanliness standards and constantly direct others towards achieving these standards. Key Responsibilities Operational Leadership Support the housekeeping supervisors with leading the daily operations of the Housekeeping Department, ensuring rooms and public areas meet five star presentation standards. Organise daily task allocation, cleaning schedules, and workload distribution across the team. Conduct regular inspections of rooms, corridors, and public spaces, addressing issues promptly and ensuring full compliance with brand and safety standards. Lead departmental planning, project rollouts, and continuous improvement initiatives. Oversee linen/laundry operations and ensure linen quality, stock levels, and par levels are effectively maintained. Guest Experience Service Excellence Maintain a high level of visibility around the resort, responding to guest requests and ensuring prompt resolution of issues. Work with Resort leadership to analyse guest feedback and identify improvements that enhance the guest experience. Ensure VIP rooms and special requests are delivered to the highest standard. Liaise effectively with Front Office, Maintenance, Food & Beverage and other teams to ensure seamless communication and guest satisfaction. Team Development Leadership Lead, motivate, and support the housekeeping team and supervisors, creating a positive culture of pride, ownership, and high performance. Conduct daily briefings, training, and on the job coaching to develop skills and ensure consistency. Support recruitment, onboarding, and performance management of housekeeping employees. Foster teamwork and develop supervisors to take on greater responsibility and skill growth. Financial Management Assist the Operations Director in managing the housekeeping budget including labour planning, linen usage, amenities stock control, and operational costs. Support the Operations Director in maintaining cost efficiency without compromising quality or standards. Monitor chemical usage, equipment care, and wastage reduction initiatives to protect assets and control expenditure. Strategic Continuous Improvement Contribute to initiatives that elevate standards, streamline operations, and enhance guest satisfaction. Help implement best practices and new procedures aligned with JA Resorts Hotels' luxury benchmarks. Work collaboratively with the Operations Director to identify long term development opportunities for the department. Compliance Quality Assurance Ensure strict adherence to all health, safety, COSHH, and cleaning chemical procedures. Maintain high levels of hygiene, infection control, and cleanliness throughout all areas of responsibility. Conduct regular audits and follow up with corrective actions where required. About You We are looking for someone with: Experience in a housekeeping management role within a luxury or four/five star hotel environment. Strong operational understanding of housekeeping standards, room presentation, and quality control. High levels of attention to detail and pride with a desire to elevate five star standards. Excellent organisational and leadership skills with the ability to manage a diverse team. A keen eye for detail and a passion for delivering exceptional guest experiences. Confident communicator with the ability to liaise effectively across departments. Proactive, hands on, and adaptable, with the ability to stay calm under pressure. Strong knowledge of health safety, COSHH, and cleaning procedures. Flexible approach to working hours including weekends and evenings. Desirable but not essential Experience working within Forbes Travel Guide, AA Rosette/Red Star, or similar luxury standard environments. Previous experience in a resort style property. Hospitality qualification or relevant training certification. Why Join Us At JA Mar Hall, you'll find more than a job-you'll build a career within a global hospitality family. We offer: Competitive salary plus Tronc, paid via an independent tronc system. Free luxury leisure club membership. Discounted membership for friends family. 50% discount on Spa treatments. Golf day discounts for you, friends, and family. 50% discount on food for you +3 guests, and 25% off beverages. Discounts on overnight stays for JA Mar Hall and our sister properties. Friends family hotel rates. Access to Wisdom, our confidential wellbeing support programme. Access to exclusive £100 room rates across the PoB Hotels collection. Free on site parking. Uniform provided (role dependent). Recommend a Friend bonus scheme.
May 01, 2026
Full time
About Us JA Mar Hall Golf Spa Resort is a peaceful countryside retreat and soulful escape - your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts Hotels, a heritage hospitality brand with award winning properties across Dubai, the Maldives and Scotland. This exciting new chapter brings global expertise, world class standards, and new opportunities for our teams. As part of the JA family, you'll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special. Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK's most exceptional luxury destinations and you can be part of it. The Role We are seeking a dedicated and hands on Head Housekeeper to lead the day to day operations of our Housekeeping Department. You will play a central role in ensuring that all bedrooms, public areas, and back of house spaces consistently meet the highest standards of presentation, cleanliness, and luxury. You will oversee the housekeeping team and supervisors, support departmental planning, and work closely with other leaders to deliver exceptional guest satisfaction and operational excellence. This role requires exceptional attention to detail, strong organisational skills, and the ability to motivate and inspire a busy team in a luxury environment. You will be obsessed with exceptional levels of cleanliness standards and constantly direct others towards achieving these standards. Key Responsibilities Operational Leadership Support the housekeeping supervisors with leading the daily operations of the Housekeeping Department, ensuring rooms and public areas meet five star presentation standards. Organise daily task allocation, cleaning schedules, and workload distribution across the team. Conduct regular inspections of rooms, corridors, and public spaces, addressing issues promptly and ensuring full compliance with brand and safety standards. Lead departmental planning, project rollouts, and continuous improvement initiatives. Oversee linen/laundry operations and ensure linen quality, stock levels, and par levels are effectively maintained. Guest Experience Service Excellence Maintain a high level of visibility around the resort, responding to guest requests and ensuring prompt resolution of issues. Work with Resort leadership to analyse guest feedback and identify improvements that enhance the guest experience. Ensure VIP rooms and special requests are delivered to the highest standard. Liaise effectively with Front Office, Maintenance, Food & Beverage and other teams to ensure seamless communication and guest satisfaction. Team Development Leadership Lead, motivate, and support the housekeeping team and supervisors, creating a positive culture of pride, ownership, and high performance. Conduct daily briefings, training, and on the job coaching to develop skills and ensure consistency. Support recruitment, onboarding, and performance management of housekeeping employees. Foster teamwork and develop supervisors to take on greater responsibility and skill growth. Financial Management Assist the Operations Director in managing the housekeeping budget including labour planning, linen usage, amenities stock control, and operational costs. Support the Operations Director in maintaining cost efficiency without compromising quality or standards. Monitor chemical usage, equipment care, and wastage reduction initiatives to protect assets and control expenditure. Strategic Continuous Improvement Contribute to initiatives that elevate standards, streamline operations, and enhance guest satisfaction. Help implement best practices and new procedures aligned with JA Resorts Hotels' luxury benchmarks. Work collaboratively with the Operations Director to identify long term development opportunities for the department. Compliance Quality Assurance Ensure strict adherence to all health, safety, COSHH, and cleaning chemical procedures. Maintain high levels of hygiene, infection control, and cleanliness throughout all areas of responsibility. Conduct regular audits and follow up with corrective actions where required. About You We are looking for someone with: Experience in a housekeeping management role within a luxury or four/five star hotel environment. Strong operational understanding of housekeeping standards, room presentation, and quality control. High levels of attention to detail and pride with a desire to elevate five star standards. Excellent organisational and leadership skills with the ability to manage a diverse team. A keen eye for detail and a passion for delivering exceptional guest experiences. Confident communicator with the ability to liaise effectively across departments. Proactive, hands on, and adaptable, with the ability to stay calm under pressure. Strong knowledge of health safety, COSHH, and cleaning procedures. Flexible approach to working hours including weekends and evenings. Desirable but not essential Experience working within Forbes Travel Guide, AA Rosette/Red Star, or similar luxury standard environments. Previous experience in a resort style property. Hospitality qualification or relevant training certification. Why Join Us At JA Mar Hall, you'll find more than a job-you'll build a career within a global hospitality family. We offer: Competitive salary plus Tronc, paid via an independent tronc system. Free luxury leisure club membership. Discounted membership for friends family. 50% discount on Spa treatments. Golf day discounts for you, friends, and family. 50% discount on food for you +3 guests, and 25% off beverages. Discounts on overnight stays for JA Mar Hall and our sister properties. Friends family hotel rates. Access to Wisdom, our confidential wellbeing support programme. Access to exclusive £100 room rates across the PoB Hotels collection. Free on site parking. Uniform provided (role dependent). Recommend a Friend bonus scheme.
Gleeson Recruitment Group
Operations / Service Delivery Director (FM / Water Hygiene)
Gleeson Recruitment Group Ross-on-wye, Herefordshire
An established national compliance services provider is seeking an experienced Service Delivery Director to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required. The Role Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting. Responsibilities: Lead national service delivery and centralised scheduling functions Drive operational efficiency, productivity and margin improvement Oversee workforce planning, engineer deployment and scheduling accuracy Partner with regional leadership to ensure consistent, compliant service delivery Act as a senior escalation point for key clients and contracts Support tenders, mobilisations and commercial initiatives Ensure health, safety, quality and regulatory compliance across operations Develop and report KPIs to senior leadership and board level Lead continuous improvement and digital transformation initiatives Person Specification The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment. Senior leadership experience in service delivery, operations or compliance Background in water hygiene/ water treatment or a similar background (FM, Maintenance etc) Proven management of large, multi-site field service teams (200+ engineers) Strong understanding of compliance, legislation and risk management Experience working with major, multi-site clients (healthcare, FM, public sector or commercial) Strong financial and operational decision-making capability Rewards & Benefits Salary up to £65,000 dependent on experience Company car or car allowance Pension and healthcare benefits 25 days annual leave plus bank holidays Long-term development opportunities within a growing national organisation Performance-related bonus At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
May 01, 2026
Full time
An established national compliance services provider is seeking an experienced Service Delivery Director to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required. The Role Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting. Responsibilities: Lead national service delivery and centralised scheduling functions Drive operational efficiency, productivity and margin improvement Oversee workforce planning, engineer deployment and scheduling accuracy Partner with regional leadership to ensure consistent, compliant service delivery Act as a senior escalation point for key clients and contracts Support tenders, mobilisations and commercial initiatives Ensure health, safety, quality and regulatory compliance across operations Develop and report KPIs to senior leadership and board level Lead continuous improvement and digital transformation initiatives Person Specification The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment. Senior leadership experience in service delivery, operations or compliance Background in water hygiene/ water treatment or a similar background (FM, Maintenance etc) Proven management of large, multi-site field service teams (200+ engineers) Strong understanding of compliance, legislation and risk management Experience working with major, multi-site clients (healthcare, FM, public sector or commercial) Strong financial and operational decision-making capability Rewards & Benefits Salary up to £65,000 dependent on experience Company car or car allowance Pension and healthcare benefits 25 days annual leave plus bank holidays Long-term development opportunities within a growing national organisation Performance-related bonus At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Robert Half
Financial Controller
Robert Half
Robert Half are exclusively partnered with a well-established manufacturing business based in North Norfolk, who are looking to recruit a Financial Controller. This role will take full ownership of the finance function and will play a key role in supporting the Managing Director with financial insight, control and strategic decision-making. The position manages the day-to-day finance operations and leads a small on-site finance team. To be successful in this role you will be a fully qualified accountant (ACA, ACCA or CIMA), or have demonstrable manufacturing experience, with strong experience of management accounts, cashflow forecasting and statutory reporting. The role will report directly to the Managing Director and will have responsibility for a Finance Manager and Accounts Administration Assistant. Key responsibilities: Preparation of monthly management accounts Preparation of statutory accounts packs for audit Quarterly VAT returns Weekly 13-week cashflow forecasting Annual budgeting and ongoing financial planning Full management of the Purchase Ledger, Sales Ledger and Management Accounts Monthly balance sheet and bank reconciliations Product costing, standard cost maintenance and annual price increase calculations KPI reporting, including weekly group reporting Management of stock, stock valuation and related reporting Supporting the business with financial analysis and commercial insight Ensuring financial controls and processes are robust and adhered to Any other reasonable duties as required by the Managing Director Skills and qualifications: Fully qualified accountant (ACA, ACCA or CIMA) Strong experience producing management accounts and cashflow forecasts Manufacturing or product-based business experience (desirable) Good knowledge of VAT and statutory reporting Strong financial systems and Excel capability Logical, analytical and detail-oriented approach Ability to work to deadlines in a fast-paced environment Strong organisational and time management skills Confident communicator with a collaborative working style Ability to take ownership and work autonomously Salary and benefits: The role of Financial Controller is offered with a competitive salary, dependent on experience, and will be based full-time on site in North Norfolk. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
May 01, 2026
Full time
Robert Half are exclusively partnered with a well-established manufacturing business based in North Norfolk, who are looking to recruit a Financial Controller. This role will take full ownership of the finance function and will play a key role in supporting the Managing Director with financial insight, control and strategic decision-making. The position manages the day-to-day finance operations and leads a small on-site finance team. To be successful in this role you will be a fully qualified accountant (ACA, ACCA or CIMA), or have demonstrable manufacturing experience, with strong experience of management accounts, cashflow forecasting and statutory reporting. The role will report directly to the Managing Director and will have responsibility for a Finance Manager and Accounts Administration Assistant. Key responsibilities: Preparation of monthly management accounts Preparation of statutory accounts packs for audit Quarterly VAT returns Weekly 13-week cashflow forecasting Annual budgeting and ongoing financial planning Full management of the Purchase Ledger, Sales Ledger and Management Accounts Monthly balance sheet and bank reconciliations Product costing, standard cost maintenance and annual price increase calculations KPI reporting, including weekly group reporting Management of stock, stock valuation and related reporting Supporting the business with financial analysis and commercial insight Ensuring financial controls and processes are robust and adhered to Any other reasonable duties as required by the Managing Director Skills and qualifications: Fully qualified accountant (ACA, ACCA or CIMA) Strong experience producing management accounts and cashflow forecasts Manufacturing or product-based business experience (desirable) Good knowledge of VAT and statutory reporting Strong financial systems and Excel capability Logical, analytical and detail-oriented approach Ability to work to deadlines in a fast-paced environment Strong organisational and time management skills Confident communicator with a collaborative working style Ability to take ownership and work autonomously Salary and benefits: The role of Financial Controller is offered with a competitive salary, dependent on experience, and will be based full-time on site in North Norfolk. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Health, Safety, Environment & Quality (HSEQ) Manager - Gas Network
Cappagh Public Works Ltd
To lead and support the effective management of Health, Safety, Environment and Quality across gas network construction, repair, and maintenance activities. Requirements Business Unit: Cappagh Contractors Construction (London) Ltd Reports to: HSEQ Director Location: South West London Area Contract: Permanent, Full Time Role Purpose To lead and support the effective management of Health, Safety, Environment and Quality across gas network construction, repair, and maintenance activities. You will act as a senior competent person, ensuring compliance with UK legislation, gas industry standards, and client requirements. Working closely with the HSEQ Director, you will drive continuous improvement, strengthen operational assurance, and embed a proactive safety culture across all teams and contractors working on the gas network. Key Responsibilities Strategic Leadership & Compliance Support the HSEQ Director in developing and delivering the company's HSEQ strategy for gas network operations. Ensure compliance with relevant UK legislation including the Gas Safety (Management) Regulations GS(M)R, Health and Safety at Work Act 1974, CDM 2015, PUWER, LOLER, and environmental legislation. Maintain and improve the Integrated Management System in line with ISO 45001, ISO 9001, and ISO 14001. Provide competent advice to senior leaders, project managers, and operational teams on HSEQ matters, emerging risks, and regulatory changes. Support the development and review of policies, procedures, and safe systems of work specific to gas operations. Operational Oversight & Assurance Provide oversight of highrisk activities and effective implementation of safe systems of work across: Gas main and service replacement Live gas environments, purging, pressure control and commissioning activities Excavations, temporary works and reinstatement Service connections and disconnections Use of specialist gas tools and equipment Lead internal audits, site inspections, and assurance reviews across all sites, depots and sub-contractors. Ensure compliance with the Gas Industry Registration Scheme (GIRS) and client specific requirements. Support project planning, design reviews, and risk assessments to ensure safe and compliant delivery. Oversee working practices to ensure control measures and permits are robust and effectively implemented by site teams. Lead or support investigations into incidents, near misses, asset damage, and nonconformances, ensuring robust root cause analysis. Ensure statutory (eg RIDDOR, environmental notifications) and network operator reporting requirements are met. Analyse performance data and trends to identify systemic issues and drive continuous improvement. Provide clear investigation reports and improvement recommendations to the HSEQ Director and senior leadership. Environmental & Sustainability Leadership Ensure environmental compliance across gas network activities, including waste management, pollution prevention, and carbon reduction initiatives. Support the delivery of sustainability programmes, including resource efficiency and environmental risk mitigation. Monitor environmental impacts associated with excavation, reinstatement, and materials handling. Culture, Engagement & Leadership Champion a positive HSEQ culture through visible leadership, behavioural safety initiatives, and workforce engagement. Mentor and support HSEQ Advisors, providing coaching and technical guidance. Build strong relationships with clients, project managers and operational teams. Promote open reporting, learning, and continuous improvement across the organisation and supply chain. Support wellbeing initiatives and fatigue management programmes. Documentation, Reporting & Accreditation Assist the HSEQ Directors in maintaining accreditation processes and support external audits for ISO 9001, ISO 14001 and ISO 45001 certification Produce highquality reports for directors, clients, and regulatory bodies, including monthly dashboards and trend analyses. Develop and deliver safety briefings, campaigns, toolbox talks, and safety standdowns. Ensure effective use of digital HSEQ tools, reporting platforms, and mobile applications. Required Skills and Experience 5+ years' experience in a senior HSEQ role within gas networks, utilities, civil engineering, or related highrisk environments. Strong understanding of gas network operations including live gas operations, purging, commissioning and network interface. Experience working under GS(M)R, CDM, and relevant IGEM standards. Proven ability to lead teams, influence stakeholders, and drive cultural and operational improvements. Strong analytical, organisational, and communication skills. Experience supporting senior leadership and contributing to strategic planning. Required Qualifications NEBOSH Diploma (or equivalent Level 6) or working toward completion. IOSH membership (GradIOSH or CMIOSH preferred). Gas industry qualifications (e.g., SHEA Gas, SCO, NCO Gas). CSCS Managers/Professional level Experience with ISO 9001, ISO 14001, and ISO 45001 management systems. Full UK driving licence. IGEM membership or working toward. First Aid at Work / Mental Health First Aid. Experience with digital permit systems or mobile HSEQ tools. Personal Attributes Confident, credible, and able to influence at all levels. Strong leadership presence with a collaborative, coachingfocused approach. Calm, decisive, and resilient, particularly when managing incidents or highpressure situations. Passionate about continuous improvement and high standards of performance. Highly organised with exceptional attention to detail.
May 01, 2026
Full time
To lead and support the effective management of Health, Safety, Environment and Quality across gas network construction, repair, and maintenance activities. Requirements Business Unit: Cappagh Contractors Construction (London) Ltd Reports to: HSEQ Director Location: South West London Area Contract: Permanent, Full Time Role Purpose To lead and support the effective management of Health, Safety, Environment and Quality across gas network construction, repair, and maintenance activities. You will act as a senior competent person, ensuring compliance with UK legislation, gas industry standards, and client requirements. Working closely with the HSEQ Director, you will drive continuous improvement, strengthen operational assurance, and embed a proactive safety culture across all teams and contractors working on the gas network. Key Responsibilities Strategic Leadership & Compliance Support the HSEQ Director in developing and delivering the company's HSEQ strategy for gas network operations. Ensure compliance with relevant UK legislation including the Gas Safety (Management) Regulations GS(M)R, Health and Safety at Work Act 1974, CDM 2015, PUWER, LOLER, and environmental legislation. Maintain and improve the Integrated Management System in line with ISO 45001, ISO 9001, and ISO 14001. Provide competent advice to senior leaders, project managers, and operational teams on HSEQ matters, emerging risks, and regulatory changes. Support the development and review of policies, procedures, and safe systems of work specific to gas operations. Operational Oversight & Assurance Provide oversight of highrisk activities and effective implementation of safe systems of work across: Gas main and service replacement Live gas environments, purging, pressure control and commissioning activities Excavations, temporary works and reinstatement Service connections and disconnections Use of specialist gas tools and equipment Lead internal audits, site inspections, and assurance reviews across all sites, depots and sub-contractors. Ensure compliance with the Gas Industry Registration Scheme (GIRS) and client specific requirements. Support project planning, design reviews, and risk assessments to ensure safe and compliant delivery. Oversee working practices to ensure control measures and permits are robust and effectively implemented by site teams. Lead or support investigations into incidents, near misses, asset damage, and nonconformances, ensuring robust root cause analysis. Ensure statutory (eg RIDDOR, environmental notifications) and network operator reporting requirements are met. Analyse performance data and trends to identify systemic issues and drive continuous improvement. Provide clear investigation reports and improvement recommendations to the HSEQ Director and senior leadership. Environmental & Sustainability Leadership Ensure environmental compliance across gas network activities, including waste management, pollution prevention, and carbon reduction initiatives. Support the delivery of sustainability programmes, including resource efficiency and environmental risk mitigation. Monitor environmental impacts associated with excavation, reinstatement, and materials handling. Culture, Engagement & Leadership Champion a positive HSEQ culture through visible leadership, behavioural safety initiatives, and workforce engagement. Mentor and support HSEQ Advisors, providing coaching and technical guidance. Build strong relationships with clients, project managers and operational teams. Promote open reporting, learning, and continuous improvement across the organisation and supply chain. Support wellbeing initiatives and fatigue management programmes. Documentation, Reporting & Accreditation Assist the HSEQ Directors in maintaining accreditation processes and support external audits for ISO 9001, ISO 14001 and ISO 45001 certification Produce highquality reports for directors, clients, and regulatory bodies, including monthly dashboards and trend analyses. Develop and deliver safety briefings, campaigns, toolbox talks, and safety standdowns. Ensure effective use of digital HSEQ tools, reporting platforms, and mobile applications. Required Skills and Experience 5+ years' experience in a senior HSEQ role within gas networks, utilities, civil engineering, or related highrisk environments. Strong understanding of gas network operations including live gas operations, purging, commissioning and network interface. Experience working under GS(M)R, CDM, and relevant IGEM standards. Proven ability to lead teams, influence stakeholders, and drive cultural and operational improvements. Strong analytical, organisational, and communication skills. Experience supporting senior leadership and contributing to strategic planning. Required Qualifications NEBOSH Diploma (or equivalent Level 6) or working toward completion. IOSH membership (GradIOSH or CMIOSH preferred). Gas industry qualifications (e.g., SHEA Gas, SCO, NCO Gas). CSCS Managers/Professional level Experience with ISO 9001, ISO 14001, and ISO 45001 management systems. Full UK driving licence. IGEM membership or working toward. First Aid at Work / Mental Health First Aid. Experience with digital permit systems or mobile HSEQ tools. Personal Attributes Confident, credible, and able to influence at all levels. Strong leadership presence with a collaborative, coachingfocused approach. Calm, decisive, and resilient, particularly when managing incidents or highpressure situations. Passionate about continuous improvement and high standards of performance. Highly organised with exceptional attention to detail.
GRL Legal
Front of House/Receptionist
GRL Legal
Our client is a leading Barristers' Chambers with 87 Barrister members, including 31 King's Counsel ("Silks"). Chambers' reputation is outstanding, and it achieves consistent tier 1 rankings in the leading legal directories for its legal and advocacy expertise in each of its specialist practice areas across the whole remit of Commercial and Chancery Law, for both domestic and international clients. Chambers seeks to appoint a highly suitable, friendly and personable individual to the position of Front of House Receptionist. Working within this very busy environment, this role offers significant support to its established, highly regarded practice management team and barrister members. This role is part-time, 4 days per week and office-based (London WC2); however, outstanding applicants requiring 5 days will be considered. Key responsibilities include: Meet and greet professional and lay clients, and any other visitors to Chambers, in a friendly and professional manner Handle all initial telephone enquiries to Chambers, using discretion in the redirection of callers and answering questions on routine matters Ensure the reception and waiting area is kept tidy and professionally presented Maintain the visitors' log, including maintenance staff Assist housekeeping and the operations team in ensuring conference rooms are pristine before and after meetings Assist with the provision of refreshments for visitors, for meetings and conferences Book taxis and couriers, other travel as required, and maintain a record of these bookings General administrative assistance (as required) Core attributes: Experience gained in a similar role and professional environment Previous experience in another Barristers' Chambers is desirable, but not essential Ability to promote a friendly, positive working/team culture Well-presented, highly personable with outstanding interpersonal/communication skills Ability to organise and deliver own workload and manage and prioritise own time A flexible, can-do attitude (assisting with tasks outside of the remit of this role and JD) To apply for this position, please forward your CV clearly setting out your suitability for the role, to exclusively retained consultants, GRL Legal. The closing date for applications is 5 pm on Wednesday, 6 May 2026 . This is an urgent assignment; early applications are encouraged, and initial interviews with GRL Consultants will take place immediately. Equality and Diversity: We encourage applications from candidates from all backgrounds, regardless of age, gender, race, sexual orientation, marital status, religion or belief, or disability.
May 01, 2026
Full time
Our client is a leading Barristers' Chambers with 87 Barrister members, including 31 King's Counsel ("Silks"). Chambers' reputation is outstanding, and it achieves consistent tier 1 rankings in the leading legal directories for its legal and advocacy expertise in each of its specialist practice areas across the whole remit of Commercial and Chancery Law, for both domestic and international clients. Chambers seeks to appoint a highly suitable, friendly and personable individual to the position of Front of House Receptionist. Working within this very busy environment, this role offers significant support to its established, highly regarded practice management team and barrister members. This role is part-time, 4 days per week and office-based (London WC2); however, outstanding applicants requiring 5 days will be considered. Key responsibilities include: Meet and greet professional and lay clients, and any other visitors to Chambers, in a friendly and professional manner Handle all initial telephone enquiries to Chambers, using discretion in the redirection of callers and answering questions on routine matters Ensure the reception and waiting area is kept tidy and professionally presented Maintain the visitors' log, including maintenance staff Assist housekeeping and the operations team in ensuring conference rooms are pristine before and after meetings Assist with the provision of refreshments for visitors, for meetings and conferences Book taxis and couriers, other travel as required, and maintain a record of these bookings General administrative assistance (as required) Core attributes: Experience gained in a similar role and professional environment Previous experience in another Barristers' Chambers is desirable, but not essential Ability to promote a friendly, positive working/team culture Well-presented, highly personable with outstanding interpersonal/communication skills Ability to organise and deliver own workload and manage and prioritise own time A flexible, can-do attitude (assisting with tasks outside of the remit of this role and JD) To apply for this position, please forward your CV clearly setting out your suitability for the role, to exclusively retained consultants, GRL Legal. The closing date for applications is 5 pm on Wednesday, 6 May 2026 . This is an urgent assignment; early applications are encouraged, and initial interviews with GRL Consultants will take place immediately. Equality and Diversity: We encourage applications from candidates from all backgrounds, regardless of age, gender, race, sexual orientation, marital status, religion or belief, or disability.
Macallam Resourcing
Contract Director FM/ R&M
Macallam Resourcing
Contract Director/ Regional Operations Permanent Package Six Figures, plus benefits Location - South England Overview of the Role Directly manage a significant regional contract operating at a strategic delivery level for this major Repair and Maintenance provider.The role is in the South East of England, so accessibility to the region is key with travel required Represent the business on commercial, operational, team and compliance and key customer management of the contract with a fair, proactive and collaborative approach. Develop a highly motivated and empowered team to achieve high levels of client satisfaction. Meet short and long term objectives and annual business plan targets for growth and profit. Establish the appropriate Team Structure and capabilities required to deliver the service to the clients. ensure sufficient capability and capacity to meet the retention and growth plans of the business. Strategically plan, organise and manage the business resources to maximise profit and performance levels, Ensure accurate and timely financial and performance reporting. Lead and manage all operational activities ensuring that programmes are delivered on time, in full, in compliance with codes of practice, and current statutory legislation. Maintain and promote effective relationships at all levels with the client, focusing staff on performance, best value and established best operating practices. Delivering partnering as a business strategy. Recruit, motivate and retain the best people, ensuring the highest standards of service delivery. Responsible for the preparation of Budgets, Forecasts and monthly cost and value reconciliations. Responsible for reporting on WIP, debt and Capital Employed aligned with the transition periods working with the business development team, operations and commercial Utilise performance indicators monthly to measure commercial performance and comparisons with prior years. Track progress and report monthly on agreed improvement initiatives. Support the development of Business cases for investment of change across the R&M Contracts. Essential Knowledge of health & safety legislation at an operational level Ability to think strategically and develop clear plans Ability to organise and manage resources effectively and deliver through direct reports through leadership. Giving direction and support as appropriate for the team Ability to understand and interpret financial information and Service Contracts. Ability to work under pressure and meet competing and changing deadlines IT literate with competency in Word, Excel, PowerPoint and MS Project Good negotiation skills. High intellectual capability, Excellent interpersonal skills. Good presentation skills Operate at Director level relationships and with customers Ideal : Relevant Professional qualifications at degree level in , Commercial, Surveying, Business Management Experience of change management practices and mobilisation of large complex service contracts. Understanding of Partnership and Open Book practices. Management of operational budgets to 20m including profit and loss responsibility within services industry or in a large repair and maintenance environment. Operational management experience of working and managing multi disciplined teams with demonstrable record of excellent achievement. High level of personal resilience and the ability to work under pressure Able to manage challenging situations and competing work demands whilst maintaining a high level of professional standards and leadership. If interested please apply in full confidence with CV and if suitable, we will set to discuss further.
May 01, 2026
Full time
Contract Director/ Regional Operations Permanent Package Six Figures, plus benefits Location - South England Overview of the Role Directly manage a significant regional contract operating at a strategic delivery level for this major Repair and Maintenance provider.The role is in the South East of England, so accessibility to the region is key with travel required Represent the business on commercial, operational, team and compliance and key customer management of the contract with a fair, proactive and collaborative approach. Develop a highly motivated and empowered team to achieve high levels of client satisfaction. Meet short and long term objectives and annual business plan targets for growth and profit. Establish the appropriate Team Structure and capabilities required to deliver the service to the clients. ensure sufficient capability and capacity to meet the retention and growth plans of the business. Strategically plan, organise and manage the business resources to maximise profit and performance levels, Ensure accurate and timely financial and performance reporting. Lead and manage all operational activities ensuring that programmes are delivered on time, in full, in compliance with codes of practice, and current statutory legislation. Maintain and promote effective relationships at all levels with the client, focusing staff on performance, best value and established best operating practices. Delivering partnering as a business strategy. Recruit, motivate and retain the best people, ensuring the highest standards of service delivery. Responsible for the preparation of Budgets, Forecasts and monthly cost and value reconciliations. Responsible for reporting on WIP, debt and Capital Employed aligned with the transition periods working with the business development team, operations and commercial Utilise performance indicators monthly to measure commercial performance and comparisons with prior years. Track progress and report monthly on agreed improvement initiatives. Support the development of Business cases for investment of change across the R&M Contracts. Essential Knowledge of health & safety legislation at an operational level Ability to think strategically and develop clear plans Ability to organise and manage resources effectively and deliver through direct reports through leadership. Giving direction and support as appropriate for the team Ability to understand and interpret financial information and Service Contracts. Ability to work under pressure and meet competing and changing deadlines IT literate with competency in Word, Excel, PowerPoint and MS Project Good negotiation skills. High intellectual capability, Excellent interpersonal skills. Good presentation skills Operate at Director level relationships and with customers Ideal : Relevant Professional qualifications at degree level in , Commercial, Surveying, Business Management Experience of change management practices and mobilisation of large complex service contracts. Understanding of Partnership and Open Book practices. Management of operational budgets to 20m including profit and loss responsibility within services industry or in a large repair and maintenance environment. Operational management experience of working and managing multi disciplined teams with demonstrable record of excellent achievement. High level of personal resilience and the ability to work under pressure Able to manage challenging situations and competing work demands whilst maintaining a high level of professional standards and leadership. If interested please apply in full confidence with CV and if suitable, we will set to discuss further.
CATCH 22
Senior Estates Operations Manager
CATCH 22
Senior Estates Operations Manager - Education, Bromley, c£60k plus package We are looking for a Senior Estates Operations Manager to join our client's Estates Management Team. Reporting to the Assistant Director Facilities Management Operations, you will work with staff, students, contractors, and campus leaders to ensure smooth estates operations. Main Purpose Provide Hard FM technical support across sites in Bromley, Orpington and West Norwood. Respond to critical M&E equipment issues for business continuity. Manage operational delivery of maintenance in line with SLAs and KPIs. Supervise contractors and ensure statutory compliance. Lead and motivate estates team. Champion sustainability and continuous improvement. Key Responsibilities Support building projects and ensure completion to specification and budget. Maintain safe, secure estates and uphold health and safety standards. Oversee service desk operations and monitor compliance. Promote equality, diversity, and safeguarding. Qualifications and Knowledge Technical FM/ Engineering qualification NEBOSH H&S qualification Experience and practical skills in property management repair and maintenance If you are experienced and passionate about estates management, apply now.
May 01, 2026
Full time
Senior Estates Operations Manager - Education, Bromley, c£60k plus package We are looking for a Senior Estates Operations Manager to join our client's Estates Management Team. Reporting to the Assistant Director Facilities Management Operations, you will work with staff, students, contractors, and campus leaders to ensure smooth estates operations. Main Purpose Provide Hard FM technical support across sites in Bromley, Orpington and West Norwood. Respond to critical M&E equipment issues for business continuity. Manage operational delivery of maintenance in line with SLAs and KPIs. Supervise contractors and ensure statutory compliance. Lead and motivate estates team. Champion sustainability and continuous improvement. Key Responsibilities Support building projects and ensure completion to specification and budget. Maintain safe, secure estates and uphold health and safety standards. Oversee service desk operations and monitor compliance. Promote equality, diversity, and safeguarding. Qualifications and Knowledge Technical FM/ Engineering qualification NEBOSH H&S qualification Experience and practical skills in property management repair and maintenance If you are experienced and passionate about estates management, apply now.
Caretech
Senior Divisional Facilities Manager - Caretech Childrens Services, Education
Caretech Morecambe, Lancashire
Senior Divisional Facilities Manager - Caretech Childrens Services, Education CareTech Group- Estates & Facilities About CareTech and Cambian CareTech Group provide specialist Education / residential care across the UK. We support some of the most vulnerable young people in our communities. Our Schools exist to provide safe, stable and nurturing environments where children and young people can recover, develop and thrive. For the children in our care, the quality of the physical environment is not a 'nice to have' - it is fundamental. Our estates must be compliant, safe and resilient, but also warm, homely and dignified. Put simply: we should feel comfortable placing our own children in these environments. Role purpose The Senior Divisional Facilities Manager will lead the estates function for the Children's residential division (44 Sites). The postholder is accountable for statutory compliance, health and safety (premises), property condition, service continuity and the overall quality of the estate across a multi-site portfolio. The role provides divisional leadership to Regional Facilities Managers (RFMs 3Nr. & Maintenance Operatives 46. Nr) and works in close partnership with Principals, Regional Operations Managers and senior leadership (including Managing Directors) to ensure that standards are consistently achieved and sustained. Reporting lines Responsible to Director of Facilities / Group Estates Leadership (as applicable) Group Executive Director - Childrens services Direct reports Regional Facilities Managers (RFMs) and any divisional estates support roles Key interfaces Home Managers, Regional Operations Managers, Quality/Compliance, Finance, Procurement, Contractors/Suppliers On-Call Participates in an on- call Rota (e.g., one week in every Fifteen) to support critical incidents and business continuity Extraordinary days every day Registered address: Parkview, 82 Oxford Road, Uxbridge UB8 1UX Registered no. Key accountabilities This is a leadership role. Success is measured through safe compliance, quality of environments, predictable delivery and high-performing teams. The postholder will: Lead and develop the divisional estates operating model: cadence, standards, escalation routes and performance rhythm.Create a culture of 'right first time' delivery, where safety, quality and dignity are non-negotiable.Set clear expectations for RFMs and hold accountability through coaching, field leadership and structured performance management. 1.Statutory compliance, health and safety, and risk Act as the senior premises professional for the division, ensuring all sites are safe, compliant and fit for purpose.Own the divisional compliance position across statutory requirements (e.g., fire safety actions, water hygiene/legionella controls, asbestos management, gas and electrical safety, lifting equipment where applicable) and ensure robust evidence trails.Commission, review and drive closure of audits, inspections and risk assessments; ensure actions are prioritised by risk and closed to a defined quality standard.Provide decisive incident response leadership (e.g., floods, alarm activations, heating failures), implementing immediate controls and directing permanent remediation. 2.Quality of environment and customer experience Drive consistent, high-quality standards for repair, decoration, cleanliness and presentation so homes are safe and genuinely homely.Work with Operations to understand the lived experience of children and staff, ensuring estates solutions support safeguarding, privacy and dignity.Introduce and enforce divisional standards/specifications that reduce repeat failures and raise 3.CAFM system leadership and reactive maintenance control Take divisional ownership of the CAFM system (including job logging governance, triage, prioritisation and closure quality).Ensure RFMs and teams are using the system correctly: accurate categories, appropriate priorities, strong descriptions, and evidence on completion.Implement controls to prevent aged backlogs and repeat callouts; ensure jobs are closed properly with clear resolution notes and supporting evidence where required.Use CAFM data to drive performance: reactive ageing, first-time fix rates, repeat defects, contractor performance and compliance KPIs. 4.Planned works, projects and capital programme (CapEx) Build, maintain and deliver a rolling programme of planned works and property improvement, aligned to risk reduction and service needs.Develop clear scopes and high-level specifications; obtain competitive quotations/tenders in line with procurement policy.Control project delivery end-to-end: scope, programme, cost, quality, commissioning, handover, defects and warranties.Contribute to strategic asset planning and annual CapEx budgeting, prioritising based on risk, compliance, condition and operational impact. 5.Commercial management and budget control Own divisional R&M and CapEx budget governance, forecasting and cost-to-complete reporting.Maintain strong variation control and challenge scope creep; ensure value for money and whole-life cost thinking.Work closely with Finance and Procurement to ensure correct coding, approvals and a clean audit trail. Provide clear, board-ready reporting to senior leadership (including Managing Directors) on compliance, performance, key risks, projects and spend.Represent the estates function professionally with regulators, inspectors, external agencies and visitors where premises matters arise. 7.People leadership, capability and performance Line manage RFMs and relevant estates staff: objectives, supervision, coaching and development.Build a divisional capability plan (skills matrix, training plan, competency checks) covering technical triage, compliance awareness and leadership behaviours.Measure and manage staff KPIs (quality of close-outs, responsiveness, compliance closure rates, stakeholder feedback, budget discipline).Promote a culture of accountability, learning and continuous improvement; manage underperformance fairly and promptly. Performance measures (examples)The role will be measured on a balanced scorecard. Typical divisional KPIs include: Statutory compliance: PPM completion rate; overdue statutory items; audit action closure (by risk rating).Fire safety: FRA action closure times; fire door and compartmentation remediation progress (where applicable).R
May 01, 2026
Full time
Senior Divisional Facilities Manager - Caretech Childrens Services, Education CareTech Group- Estates & Facilities About CareTech and Cambian CareTech Group provide specialist Education / residential care across the UK. We support some of the most vulnerable young people in our communities. Our Schools exist to provide safe, stable and nurturing environments where children and young people can recover, develop and thrive. For the children in our care, the quality of the physical environment is not a 'nice to have' - it is fundamental. Our estates must be compliant, safe and resilient, but also warm, homely and dignified. Put simply: we should feel comfortable placing our own children in these environments. Role purpose The Senior Divisional Facilities Manager will lead the estates function for the Children's residential division (44 Sites). The postholder is accountable for statutory compliance, health and safety (premises), property condition, service continuity and the overall quality of the estate across a multi-site portfolio. The role provides divisional leadership to Regional Facilities Managers (RFMs 3Nr. & Maintenance Operatives 46. Nr) and works in close partnership with Principals, Regional Operations Managers and senior leadership (including Managing Directors) to ensure that standards are consistently achieved and sustained. Reporting lines Responsible to Director of Facilities / Group Estates Leadership (as applicable) Group Executive Director - Childrens services Direct reports Regional Facilities Managers (RFMs) and any divisional estates support roles Key interfaces Home Managers, Regional Operations Managers, Quality/Compliance, Finance, Procurement, Contractors/Suppliers On-Call Participates in an on- call Rota (e.g., one week in every Fifteen) to support critical incidents and business continuity Extraordinary days every day Registered address: Parkview, 82 Oxford Road, Uxbridge UB8 1UX Registered no. Key accountabilities This is a leadership role. Success is measured through safe compliance, quality of environments, predictable delivery and high-performing teams. The postholder will: Lead and develop the divisional estates operating model: cadence, standards, escalation routes and performance rhythm.Create a culture of 'right first time' delivery, where safety, quality and dignity are non-negotiable.Set clear expectations for RFMs and hold accountability through coaching, field leadership and structured performance management. 1.Statutory compliance, health and safety, and risk Act as the senior premises professional for the division, ensuring all sites are safe, compliant and fit for purpose.Own the divisional compliance position across statutory requirements (e.g., fire safety actions, water hygiene/legionella controls, asbestos management, gas and electrical safety, lifting equipment where applicable) and ensure robust evidence trails.Commission, review and drive closure of audits, inspections and risk assessments; ensure actions are prioritised by risk and closed to a defined quality standard.Provide decisive incident response leadership (e.g., floods, alarm activations, heating failures), implementing immediate controls and directing permanent remediation. 2.Quality of environment and customer experience Drive consistent, high-quality standards for repair, decoration, cleanliness and presentation so homes are safe and genuinely homely.Work with Operations to understand the lived experience of children and staff, ensuring estates solutions support safeguarding, privacy and dignity.Introduce and enforce divisional standards/specifications that reduce repeat failures and raise 3.CAFM system leadership and reactive maintenance control Take divisional ownership of the CAFM system (including job logging governance, triage, prioritisation and closure quality).Ensure RFMs and teams are using the system correctly: accurate categories, appropriate priorities, strong descriptions, and evidence on completion.Implement controls to prevent aged backlogs and repeat callouts; ensure jobs are closed properly with clear resolution notes and supporting evidence where required.Use CAFM data to drive performance: reactive ageing, first-time fix rates, repeat defects, contractor performance and compliance KPIs. 4.Planned works, projects and capital programme (CapEx) Build, maintain and deliver a rolling programme of planned works and property improvement, aligned to risk reduction and service needs.Develop clear scopes and high-level specifications; obtain competitive quotations/tenders in line with procurement policy.Control project delivery end-to-end: scope, programme, cost, quality, commissioning, handover, defects and warranties.Contribute to strategic asset planning and annual CapEx budgeting, prioritising based on risk, compliance, condition and operational impact. 5.Commercial management and budget control Own divisional R&M and CapEx budget governance, forecasting and cost-to-complete reporting.Maintain strong variation control and challenge scope creep; ensure value for money and whole-life cost thinking.Work closely with Finance and Procurement to ensure correct coding, approvals and a clean audit trail. Provide clear, board-ready reporting to senior leadership (including Managing Directors) on compliance, performance, key risks, projects and spend.Represent the estates function professionally with regulators, inspectors, external agencies and visitors where premises matters arise. 7.People leadership, capability and performance Line manage RFMs and relevant estates staff: objectives, supervision, coaching and development.Build a divisional capability plan (skills matrix, training plan, competency checks) covering technical triage, compliance awareness and leadership behaviours.Measure and manage staff KPIs (quality of close-outs, responsiveness, compliance closure rates, stakeholder feedback, budget discipline).Promote a culture of accountability, learning and continuous improvement; manage underperformance fairly and promptly. Performance measures (examples)The role will be measured on a balanced scorecard. Typical divisional KPIs include: Statutory compliance: PPM completion rate; overdue statutory items; audit action closure (by risk rating).Fire safety: FRA action closure times; fire door and compartmentation remediation progress (where applicable).R

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