We are looking for a HR Co-ordinator toassist the HR Onboarding team which is responsible for providing front-line service to all Thames Water employees and managers. This role requires someone with great organisational and administration skills to support the daily administration ensuring employees are paid accurately and on time. What you'll be doing as a HR Coordinator Supporting HR Administration across the People Team Act as the first point of contact for customer enquiries forwarding specialist requests toother members of the HR department as appropriate Maintain data using Company specific systems ensuring that records are accurate and up to date Generate and issue formal documentation Undertake ad hoc project work when required Communicate with a broad range of people in a courteous and professional manner Liaising with Line managers, the IT Service Desk, and the wider business Updating employee records with changes to pension contributions Undertaking ad-hoc reporting and providing project support as required Taking responsibility for your workload and owning queries/cases through to resolution. If unable to resolve, triage and communicate effectively with all involved Ensuring achievement of Key Performance Indicators (KPIs) Working collaboratively and providing support to others within the People Services team Base Location: Hybrid - Reading Working Pattern or hours: 36 hours What you should bring to the role To thrive in this role, the essential criteria you'll need is: Great organisational skills Able to multi-task Highly organised and responsive, with an ability to deal with a high volume of queries each day Great communication skills Great IT skills including use of Microsoft Outlook Advanced level of Excel Resilient and able to be flexible to change in demands, whilst remaining approachable. Trustworthy, with the ability to maintain confidentiality Able to be a positive ambassador for the People Team, representing your role and function positively and professionally at all times Able to work in a remote HR Advisory service using a similar service model/approach is desirable; able to visit TW sites, as required What's in it for you? Competitive salary up to £28,000 per annum, depending on experience Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
May 26, 2026
Full time
We are looking for a HR Co-ordinator toassist the HR Onboarding team which is responsible for providing front-line service to all Thames Water employees and managers. This role requires someone with great organisational and administration skills to support the daily administration ensuring employees are paid accurately and on time. What you'll be doing as a HR Coordinator Supporting HR Administration across the People Team Act as the first point of contact for customer enquiries forwarding specialist requests toother members of the HR department as appropriate Maintain data using Company specific systems ensuring that records are accurate and up to date Generate and issue formal documentation Undertake ad hoc project work when required Communicate with a broad range of people in a courteous and professional manner Liaising with Line managers, the IT Service Desk, and the wider business Updating employee records with changes to pension contributions Undertaking ad-hoc reporting and providing project support as required Taking responsibility for your workload and owning queries/cases through to resolution. If unable to resolve, triage and communicate effectively with all involved Ensuring achievement of Key Performance Indicators (KPIs) Working collaboratively and providing support to others within the People Services team Base Location: Hybrid - Reading Working Pattern or hours: 36 hours What you should bring to the role To thrive in this role, the essential criteria you'll need is: Great organisational skills Able to multi-task Highly organised and responsive, with an ability to deal with a high volume of queries each day Great communication skills Great IT skills including use of Microsoft Outlook Advanced level of Excel Resilient and able to be flexible to change in demands, whilst remaining approachable. Trustworthy, with the ability to maintain confidentiality Able to be a positive ambassador for the People Team, representing your role and function positively and professionally at all times Able to work in a remote HR Advisory service using a similar service model/approach is desirable; able to visit TW sites, as required What's in it for you? Competitive salary up to £28,000 per annum, depending on experience Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Principal Social Worker (Children's) Cornwall isn't just a fantastic place to live - it's an inspiring place to grow your social work career. Fresh from our 'Good with Outstanding features' Ofsted judgement (July 2024), we're a service on the rise: ambitious, bold and focused on delivering real impact for children and families. Our transformed Family Help model brings together the best of Early Help and Child in Need practice, codesigned with practitioners to deliver more effective, truly child centred support. We're investing where it counts: our specialist Parent Assess team delivers high quality inhouse assessments, and every Family Help Team is strengthened by an Integrated Family Domestic Abuse Support Advisor and dedicated clinical psychology input, ensuring a confident response to domestic abuse and complex needs. We champion meaningful family participation through Family Group Conferencing, Family Led Meetings and consistent use of genograms and ecomaps. Families also benefit from our award winning Family Information Service, a strengthened parenting offer and one of the best care leaver services in the country. Ofsted recognised the strength of our culture and approach: "Senior leaders and politicians are relentless in their drive to continue to improve the lives of Cornwall's children and families Staff's care, commitment and child focused approach shine through." - Ofsted, July 2024 Cornwall offers forward thinking social work in a place where wellbeing comes first. With stunning coastlines, strong communities and a culture that values balance and professional pride, this is a service where practitioners thrive - and where your leadership will shape the future of children's services. The Role Research (CCInform 2026) shows that many social workers feel their only progression route is through management with few senior opportunities for those who want to remain in direct practice. Our Principal Social Worker role changes that. This is a specialist practice leadership position, paid at Team Manager level, designed for experienced practitioners who want to influence practice quality while staying close to children, families and frontline work. As a Principal Social Worker, you will hold a small caseload of direct work, deputise for your Team Manager, and play a key role in developing the skills, confidence and professional curiosity of your team. You'll be supported by a comprehensive core learning offer and a clear qualification and career pathway, giving you the structure and space to continue developing your expertise. We value continuous learning and recognise its impact on outcomes - with progression and rewards that reflect your contribution. Roles are available in teams across the county, including Family Help, Children in Care, Kinship, Family Plus, and the Disabled Children & Therapy Service. This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. What You'll Need to Succeed A recognised social work qualification and Social Work England registration 60 Master's level post qualifying credits (with support towards a further 60 academic credits) At least 5 years post qualification experience in children's social work Strong practice expertise grounded in evidence informed approaches A passion for relationship based practice and developing others Excellent reflective skills, with the ability to lead and influence practice and develop others We welcome applications from experienced registered practitioners returning to social work. What We Offer We recognise the difference you make - and we support you every step of the way. Competitive salary equivalent to Team Manager level £4,000 welcome bonus and generous relocation package (eligibility applies) Lease car scheme Flexible working options, including hybrid and part time 26 days annual leave (rising with service) plus bank holidays High quality supervision and a culture of professional curiosity Our excellent learning and development offer Practice Educator support from our dedicated team Access to Community Care Inform and Research in Practice Payment of Social Work England registration fees
May 26, 2026
Full time
Principal Social Worker (Children's) Cornwall isn't just a fantastic place to live - it's an inspiring place to grow your social work career. Fresh from our 'Good with Outstanding features' Ofsted judgement (July 2024), we're a service on the rise: ambitious, bold and focused on delivering real impact for children and families. Our transformed Family Help model brings together the best of Early Help and Child in Need practice, codesigned with practitioners to deliver more effective, truly child centred support. We're investing where it counts: our specialist Parent Assess team delivers high quality inhouse assessments, and every Family Help Team is strengthened by an Integrated Family Domestic Abuse Support Advisor and dedicated clinical psychology input, ensuring a confident response to domestic abuse and complex needs. We champion meaningful family participation through Family Group Conferencing, Family Led Meetings and consistent use of genograms and ecomaps. Families also benefit from our award winning Family Information Service, a strengthened parenting offer and one of the best care leaver services in the country. Ofsted recognised the strength of our culture and approach: "Senior leaders and politicians are relentless in their drive to continue to improve the lives of Cornwall's children and families Staff's care, commitment and child focused approach shine through." - Ofsted, July 2024 Cornwall offers forward thinking social work in a place where wellbeing comes first. With stunning coastlines, strong communities and a culture that values balance and professional pride, this is a service where practitioners thrive - and where your leadership will shape the future of children's services. The Role Research (CCInform 2026) shows that many social workers feel their only progression route is through management with few senior opportunities for those who want to remain in direct practice. Our Principal Social Worker role changes that. This is a specialist practice leadership position, paid at Team Manager level, designed for experienced practitioners who want to influence practice quality while staying close to children, families and frontline work. As a Principal Social Worker, you will hold a small caseload of direct work, deputise for your Team Manager, and play a key role in developing the skills, confidence and professional curiosity of your team. You'll be supported by a comprehensive core learning offer and a clear qualification and career pathway, giving you the structure and space to continue developing your expertise. We value continuous learning and recognise its impact on outcomes - with progression and rewards that reflect your contribution. Roles are available in teams across the county, including Family Help, Children in Care, Kinship, Family Plus, and the Disabled Children & Therapy Service. This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. What You'll Need to Succeed A recognised social work qualification and Social Work England registration 60 Master's level post qualifying credits (with support towards a further 60 academic credits) At least 5 years post qualification experience in children's social work Strong practice expertise grounded in evidence informed approaches A passion for relationship based practice and developing others Excellent reflective skills, with the ability to lead and influence practice and develop others We welcome applications from experienced registered practitioners returning to social work. What We Offer We recognise the difference you make - and we support you every step of the way. Competitive salary equivalent to Team Manager level £4,000 welcome bonus and generous relocation package (eligibility applies) Lease car scheme Flexible working options, including hybrid and part time 26 days annual leave (rising with service) plus bank holidays High quality supervision and a culture of professional curiosity Our excellent learning and development offer Practice Educator support from our dedicated team Access to Community Care Inform and Research in Practice Payment of Social Work England registration fees
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
May 24, 2026
Seasonal
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
Job Title: Wiltshire Community Outreach Energy Advisor (Household Energy Services) Location : Field based across Wiltshire Salary: 29,024 per year (pro rata), rising to 31, 895 per year (pro rata) upon successful completion of probation period Job Type: Flexible, Fixed Term Contract (until March 2027) The Role: To work on the Warm and Safe Wiltshire project to help Centre for Sustainable Energy (CSE) support the long-term wellbeing of disadvantaged households across Wiltshire, particularly individuals living in fuel poverty, those with health conditions, and communities that are otherwise hard to reach, including Armed Forces and veteran communities. As part of the Household Energy Services (HES) team, the Wiltshire Community Outreach Energy Advisor will bring experience engaging with different groups, charities, and local authorities. The post requires excellent customer service skills, personal resilience, and the ability to maintain professional boundaries. The role is primarily field based, delivering face to face energy advice, conducting home visits, and providing presentations to community groups and frontline professionals across Wiltshire. Occasional visits to the Bristol office are required. Specific responsibilities: An applicant appointed to the role will be expected to: To travel across Wiltshire to arrange and deliver events, workshops, talks and presentations to target support to vulnerable householders. To increase awareness of Warm & Safe Wiltshire amongst the Armed Forces community and other community organisations in Wiltshire. Develop, maintain and build upon new and existing partnerships with the Armed Forces and community partners. To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home. To deliver outreach support to Wiltshire's Armed Forces community including serving personnel, their families and veterans, for example attending coffee mornings and socials in Garrisons across Salisbury Plain. To deliver outreach support to community groups in Wiltshire who are client facing and interact with vulnerable householders daily, for example hosting an advice stand within a local library. To identify energy improvements that can be made to residents' properties and make appropriate referrals for funded measures where possible. Help residents maximise their income and make appropriate referrals to partner organisations for further support (e.g., for benefits advice and social tariffs). Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet. Recognise and refer clients appropriately for energy casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints). To provide project administrative support. To see a more detailed list of responsibilities please download from our website. About you: Essential attributes for this role include: O' Level or GCSE Maths and English or equivalent Previously worked with or volunteered for the Armed Forces. Three or more years' experience working with different groups including charities, local authorities and public health. Experience of designing and delivering public engagement events. Experience of taking a lead on the delivery and coordination of project-based activity. Ability to respond to vulnerable clients in a respectful and engaging manner. Excellent written and verbal communication skills in English, with the ability to engage a wide range of people in an appropriate manner. Full, clean UK driving license to travel to meetings, homes, and businesses across the county. Understanding of safeguarding principles and the importance of protecting vulnerable individuals. Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please visit our website. Benefits: CSE offer a range of other benefits including: You will be entitled to 25 days' paid holiday (plus statutory holidays) Subsidised bike purchase and Tech Scheme Life Assurance Health Cash plan Retail discounts Discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses We are flexible with the working hours of this role and will discuss this openly if you are invited to interview How to apply: To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate how your skills and experience relate to the person specification on the job description. The closing date for applications is 17:00 on Thursday 28 May 2026 If you have not heard from CSE by 17:00 on Friday 29 May 2026 , please assume that your application has been unsuccessful. Interviews will take place on Thursday 4 June, and Friday 5 June 2026. If offer the role, we will ask you to provide evidence demonstrating your eligibility for employment in the UK. Candidates with the relevant experience or job titles of: Community Outreach, Energy Advisor, Household Energy Services, Vulnerable Household Support, Field Based Advice may also be considered for this role.
May 20, 2026
Contractor
Job Title: Wiltshire Community Outreach Energy Advisor (Household Energy Services) Location : Field based across Wiltshire Salary: 29,024 per year (pro rata), rising to 31, 895 per year (pro rata) upon successful completion of probation period Job Type: Flexible, Fixed Term Contract (until March 2027) The Role: To work on the Warm and Safe Wiltshire project to help Centre for Sustainable Energy (CSE) support the long-term wellbeing of disadvantaged households across Wiltshire, particularly individuals living in fuel poverty, those with health conditions, and communities that are otherwise hard to reach, including Armed Forces and veteran communities. As part of the Household Energy Services (HES) team, the Wiltshire Community Outreach Energy Advisor will bring experience engaging with different groups, charities, and local authorities. The post requires excellent customer service skills, personal resilience, and the ability to maintain professional boundaries. The role is primarily field based, delivering face to face energy advice, conducting home visits, and providing presentations to community groups and frontline professionals across Wiltshire. Occasional visits to the Bristol office are required. Specific responsibilities: An applicant appointed to the role will be expected to: To travel across Wiltshire to arrange and deliver events, workshops, talks and presentations to target support to vulnerable householders. To increase awareness of Warm & Safe Wiltshire amongst the Armed Forces community and other community organisations in Wiltshire. Develop, maintain and build upon new and existing partnerships with the Armed Forces and community partners. To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home. To deliver outreach support to Wiltshire's Armed Forces community including serving personnel, their families and veterans, for example attending coffee mornings and socials in Garrisons across Salisbury Plain. To deliver outreach support to community groups in Wiltshire who are client facing and interact with vulnerable householders daily, for example hosting an advice stand within a local library. To identify energy improvements that can be made to residents' properties and make appropriate referrals for funded measures where possible. Help residents maximise their income and make appropriate referrals to partner organisations for further support (e.g., for benefits advice and social tariffs). Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet. Recognise and refer clients appropriately for energy casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints). To provide project administrative support. To see a more detailed list of responsibilities please download from our website. About you: Essential attributes for this role include: O' Level or GCSE Maths and English or equivalent Previously worked with or volunteered for the Armed Forces. Three or more years' experience working with different groups including charities, local authorities and public health. Experience of designing and delivering public engagement events. Experience of taking a lead on the delivery and coordination of project-based activity. Ability to respond to vulnerable clients in a respectful and engaging manner. Excellent written and verbal communication skills in English, with the ability to engage a wide range of people in an appropriate manner. Full, clean UK driving license to travel to meetings, homes, and businesses across the county. Understanding of safeguarding principles and the importance of protecting vulnerable individuals. Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please visit our website. Benefits: CSE offer a range of other benefits including: You will be entitled to 25 days' paid holiday (plus statutory holidays) Subsidised bike purchase and Tech Scheme Life Assurance Health Cash plan Retail discounts Discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses We are flexible with the working hours of this role and will discuss this openly if you are invited to interview How to apply: To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate how your skills and experience relate to the person specification on the job description. The closing date for applications is 17:00 on Thursday 28 May 2026 If you have not heard from CSE by 17:00 on Friday 29 May 2026 , please assume that your application has been unsuccessful. Interviews will take place on Thursday 4 June, and Friday 5 June 2026. If offer the role, we will ask you to provide evidence demonstrating your eligibility for employment in the UK. Candidates with the relevant experience or job titles of: Community Outreach, Energy Advisor, Household Energy Services, Vulnerable Household Support, Field Based Advice may also be considered for this role.
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Salary: £24,043 per annum Location: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home. Contract: Permanent Hours: Full-Time - 37.5 hours per week Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday, including Bank Holidays Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm, the training will be carried out on site Start date: Wednesday 12th November September 2025 As a Customer Service Advisor at Capita, you'll be part of our dynamic Southern Water client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies - you'll be the calm in the storm, the voice of reassurance, and the problem-solver they count on. If you thrive under pressure, love helping people, and want to make a real impact every single day, this is your moment. We are committed to delivering a personalised, premium service that continually enhances our customers' experience. With advanced technical support tools, our platinum service ensures our experts - that's you - can assist customers whenever and wherever they need it. Bring your "can-do" attitude and passion for customer service, and we'll provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction. Job title: Southern Water Customer Service Advisor Job Description: What you'll be doing: Supporting with inbound calls Taking ownership of each call you will be delivering a service which makes Southern Water customers feel valued and supported Taking calls from Southern Water customers to support with a wide range of high priority/emergency enquires. Customers may be experiencing instances of no water, a drop in pressure, discoloured water or in extreme circumstances, flooding in their homes. Many of these customers may be vulnerable or in distress, so your empathy and ability to remain calm under pressure will be essential. Creating a positive experience for both customer and client Who are we looking for: Confidence and the ability to communicate clearly and effectively An ability to learn new skills quickly, including adopting new processes and technology An ability to think on your feet and adapt to different situations, maintaining emotional stability and staying motivated with a drive to continuously improve A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers Good attention to detail, ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work. Ideally, experience working within a customer service environment. A quiet space to work at home with a strong WIFI connection What's in it for you? A competitive salary of £24,043 per annum 22 days' holiday The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle-from discounts on retail and socialising, to health & wellbeing, travel, and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What will happen next: Choose 'apply' to submit a short application ensuring you add your contact number and email address so we can reach you easily. The team will then reach out to discuss the role in more detail. Equal Opportunities We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Rotherham , United Kingdom Time Type: Full time Contract Type: Permanent
Oct 04, 2025
Full time
Salary: £24,043 per annum Location: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home. Contract: Permanent Hours: Full-Time - 37.5 hours per week Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday, including Bank Holidays Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm, the training will be carried out on site Start date: Wednesday 12th November September 2025 As a Customer Service Advisor at Capita, you'll be part of our dynamic Southern Water client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies - you'll be the calm in the storm, the voice of reassurance, and the problem-solver they count on. If you thrive under pressure, love helping people, and want to make a real impact every single day, this is your moment. We are committed to delivering a personalised, premium service that continually enhances our customers' experience. With advanced technical support tools, our platinum service ensures our experts - that's you - can assist customers whenever and wherever they need it. Bring your "can-do" attitude and passion for customer service, and we'll provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction. Job title: Southern Water Customer Service Advisor Job Description: What you'll be doing: Supporting with inbound calls Taking ownership of each call you will be delivering a service which makes Southern Water customers feel valued and supported Taking calls from Southern Water customers to support with a wide range of high priority/emergency enquires. Customers may be experiencing instances of no water, a drop in pressure, discoloured water or in extreme circumstances, flooding in their homes. Many of these customers may be vulnerable or in distress, so your empathy and ability to remain calm under pressure will be essential. Creating a positive experience for both customer and client Who are we looking for: Confidence and the ability to communicate clearly and effectively An ability to learn new skills quickly, including adopting new processes and technology An ability to think on your feet and adapt to different situations, maintaining emotional stability and staying motivated with a drive to continuously improve A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers Good attention to detail, ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work. Ideally, experience working within a customer service environment. A quiet space to work at home with a strong WIFI connection What's in it for you? A competitive salary of £24,043 per annum 22 days' holiday The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle-from discounts on retail and socialising, to health & wellbeing, travel, and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What will happen next: Choose 'apply' to submit a short application ensuring you add your contact number and email address so we can reach you easily. The team will then reach out to discuss the role in more detail. Equal Opportunities We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Rotherham , United Kingdom Time Type: Full time Contract Type: Permanent
Job Title: Service Advisor Location: Multiple sites across Scotland (Edinburgh, Stirling, Newbridge, St Andrews, Coldstream) Hours: 42 per week, Monday to Friday only (no weekends) Salary: 26,500 - 28,500 base + OTE 35,000 The Role We are recruiting Service Advisors to act as the vital link between our customers and workshops. This is a fast-paced, customer-facing role requiring professionalism, organisation, and resilience. Every day will be different, involving customer interaction, problem-solving, and delivering outstanding service. What We're Looking For Previous Service Advisor experience in the motor trade (highly desirable). Strong backgrounds in customer service (hospitality, call centres, or frontline services) will also be considered. Calm, organised, and able to manage multiple priorities effectively. Confident communicator with the ability to handle difficult conversations professionally. Proactive, with the ability to upsell service plans and added-value products. What's in It for You? On-target earnings of 35,000 with uncapped commission on service plans. No weekend working - Monday to Friday only. Departmental bonus when team targets are achieved. Extensive training, including on-the-job, manufacturer-led, and specialist courses. Career progression opportunities into Workshop Control, Warranty, Supervisory, Aftersales, and Service Management. Access to Eastern Western's Accelerator Programme for long-term career development. Working Hours Contracted: 42 hours per week Days: Monday to Friday (no weekends) Typical Hours: 08:00 - 18:00 (with some sites offering staggered start times: 07:00 / 08:00 / 09:00) The Challenge This role offers real variety - from booking in vehicles and updating customers to handling invoices, calls, and walk-ins. It is a high-volume, fast-paced environment that can be challenging but is also highly rewarding for the right individual. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Oct 04, 2025
Full time
Job Title: Service Advisor Location: Multiple sites across Scotland (Edinburgh, Stirling, Newbridge, St Andrews, Coldstream) Hours: 42 per week, Monday to Friday only (no weekends) Salary: 26,500 - 28,500 base + OTE 35,000 The Role We are recruiting Service Advisors to act as the vital link between our customers and workshops. This is a fast-paced, customer-facing role requiring professionalism, organisation, and resilience. Every day will be different, involving customer interaction, problem-solving, and delivering outstanding service. What We're Looking For Previous Service Advisor experience in the motor trade (highly desirable). Strong backgrounds in customer service (hospitality, call centres, or frontline services) will also be considered. Calm, organised, and able to manage multiple priorities effectively. Confident communicator with the ability to handle difficult conversations professionally. Proactive, with the ability to upsell service plans and added-value products. What's in It for You? On-target earnings of 35,000 with uncapped commission on service plans. No weekend working - Monday to Friday only. Departmental bonus when team targets are achieved. Extensive training, including on-the-job, manufacturer-led, and specialist courses. Career progression opportunities into Workshop Control, Warranty, Supervisory, Aftersales, and Service Management. Access to Eastern Western's Accelerator Programme for long-term career development. Working Hours Contracted: 42 hours per week Days: Monday to Friday (no weekends) Typical Hours: 08:00 - 18:00 (with some sites offering staggered start times: 07:00 / 08:00 / 09:00) The Challenge This role offers real variety - from booking in vehicles and updating customers to handling invoices, calls, and walk-ins. It is a high-volume, fast-paced environment that can be challenging but is also highly rewarding for the right individual. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Leatherhead Up to £25,000 Pension Parking Hybrid after training 22 days holiday Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities , ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress , and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training to ensure a high level of technical knowledge is maintained Communicate effectively with customers via telephone, email and in person Ensure ongoing communication and information is maintained with the customer Build and maintain strong client relationships Qualifications Educated to Degree level or equivalent Customer service experience. Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.
Sep 23, 2025
Full time
Leatherhead Up to £25,000 Pension Parking Hybrid after training 22 days holiday Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities , ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress , and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training to ensure a high level of technical knowledge is maintained Communicate effectively with customers via telephone, email and in person Ensure ongoing communication and information is maintained with the customer Build and maintain strong client relationships Qualifications Educated to Degree level or equivalent Customer service experience. Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.
