Junior Hotel Duty Manager (8755) Location: In the Reigate area, Surrey Salary: Up to £28,000 per annum (DOE) Job Type: Full-Time Permanent Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment. As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service. Key Responsibilities Operational Support Assist in overseeing the daily operation of the hotel during assigned shifts. Act as a point of contact for guests and team members, ensuring issues are resolved efficiently. Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments. Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained. Guest Experience Deliver exceptional customer service and ensure guests receive a warm and professional experience. Handle guest enquiries, requests and complaints promptly and effectively. Resolve operational issues whilst maintaining a positive guest experience. Team Support & Leadership Assist with supervising and motivating team members across departments. Support training and development initiatives. Help coordinate shifts and ensure adequate staffing levels are maintained. Promote a positive and collaborative working environment. Health & Safety Ensure compliance with hotel policies and health & safety procedures. Support security and safety processes throughout the property. Respond appropriately to incidents and emergencies when required. Administration Complete daily operational reports and shift handovers. Assist with cash handling and reconciliation procedures. Support management with ongoing service improvements and operational planning. About You To be considered for this role, you will have: Previous experience working within a hotel environment. Experience in a supervisory, team leader or senior hospitality role. Excellent customer service and communication skills. Strong organisational and problem-solving abilities. A proactive and hands-on approach to work. The ability to remain calm and professional under pressure. Flexibility to work shifts, including evenings, weekends and bank holidays. Desirable: Experience using hotel PMS systems such as Opera, Guest line or similar. Hospitality qualification or relevant industry training. First Aid or Health & Safety certification. If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today! Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion. By applying for this vacancy, you consent to Jade Recruitment Limited processing your personal data in accordance with our Privacy and GDPR Policy. Jade Recruitment Limited is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Jun 16, 2026
Full time
Junior Hotel Duty Manager (8755) Location: In the Reigate area, Surrey Salary: Up to £28,000 per annum (DOE) Job Type: Full-Time Permanent Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment. As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service. Key Responsibilities Operational Support Assist in overseeing the daily operation of the hotel during assigned shifts. Act as a point of contact for guests and team members, ensuring issues are resolved efficiently. Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments. Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained. Guest Experience Deliver exceptional customer service and ensure guests receive a warm and professional experience. Handle guest enquiries, requests and complaints promptly and effectively. Resolve operational issues whilst maintaining a positive guest experience. Team Support & Leadership Assist with supervising and motivating team members across departments. Support training and development initiatives. Help coordinate shifts and ensure adequate staffing levels are maintained. Promote a positive and collaborative working environment. Health & Safety Ensure compliance with hotel policies and health & safety procedures. Support security and safety processes throughout the property. Respond appropriately to incidents and emergencies when required. Administration Complete daily operational reports and shift handovers. Assist with cash handling and reconciliation procedures. Support management with ongoing service improvements and operational planning. About You To be considered for this role, you will have: Previous experience working within a hotel environment. Experience in a supervisory, team leader or senior hospitality role. Excellent customer service and communication skills. Strong organisational and problem-solving abilities. A proactive and hands-on approach to work. The ability to remain calm and professional under pressure. Flexibility to work shifts, including evenings, weekends and bank holidays. Desirable: Experience using hotel PMS systems such as Opera, Guest line or similar. Hospitality qualification or relevant industry training. First Aid or Health & Safety certification. If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today! Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion. By applying for this vacancy, you consent to Jade Recruitment Limited processing your personal data in accordance with our Privacy and GDPR Policy. Jade Recruitment Limited is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 06, 2025
Full time
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Restaurant Manager - Accommodation Available - New Milton, Hampshire Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more. What's in it for you? Attractive salary and service charge Annual performance-based bonus scheme Private healthcare Company pension Accommodation available if required Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more Restaurant Manager - About you Proven experience in managing a restaurant in the luxury sector is essential Previous management experience in a high volume restaurant is desirable Confidence managing a large team in a fast paced environment Experience in delivering training, writing rotas and team management Pro-active and passionate for your work and communication with colleagues Enthusiastic about hospitality and 5 star service Keen eye for detail and flexible attitude Aim of the Restaurant Manager role In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity Key responsibilities of the Restaurant Manager Take ownership of managing the restaurant, stillroom and room service within The Dining Room Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner Support Assistant Restaurant Managers with training to keep 5 star standards Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director Take ownership for the preparation and presentation of trainings and briefings to the Company's specification To hold monthly staff meetings to ensure effective communication and control Respectfully support disciplinary matters within the restaurant Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times To handle and follow up on every type of guest comment and feedback To liaise with Reception / Reservations re table bookings and special requests Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director To show a constant united front of management to the staff through respect, listening, training and teamwork If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 04, 2025
Full time
Restaurant Manager - Accommodation Available - New Milton, Hampshire Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more. What's in it for you? Attractive salary and service charge Annual performance-based bonus scheme Private healthcare Company pension Accommodation available if required Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more Restaurant Manager - About you Proven experience in managing a restaurant in the luxury sector is essential Previous management experience in a high volume restaurant is desirable Confidence managing a large team in a fast paced environment Experience in delivering training, writing rotas and team management Pro-active and passionate for your work and communication with colleagues Enthusiastic about hospitality and 5 star service Keen eye for detail and flexible attitude Aim of the Restaurant Manager role In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity Key responsibilities of the Restaurant Manager Take ownership of managing the restaurant, stillroom and room service within The Dining Room Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner Support Assistant Restaurant Managers with training to keep 5 star standards Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director Take ownership for the preparation and presentation of trainings and briefings to the Company's specification To hold monthly staff meetings to ensure effective communication and control Respectfully support disciplinary matters within the restaurant Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times To handle and follow up on every type of guest comment and feedback To liaise with Reception / Reservations re table bookings and special requests Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director To show a constant united front of management to the staff through respect, listening, training and teamwork If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that's passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
Sep 25, 2025
Full time
Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that's passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
Restaurant Supervisor 2AA Rosette Hotel & Restaurant £28,500 + Tips Outskirts of Ipswich Our retained client, a 4 Luxury Hotel and Restaurant is currently recruiting for an experienced Restaurant Supervisor to join their successful front of house team. This reputable venue is a gem in the local Suffolk countryside, having gained 2 AA Rosettes, numerous other accolades for their high level of service on offer. They are looking for an enthusiastic Restaurant Supervisor, ideally someone who has had experience at this level, in a similar environment. This establishment is located in a picturesque village in the beautiful Suffolk countryside, accessible from Colchester, Sudbury and Ipswich, and has built up a reputation for being one of the best in the county for food, wine, and service. The ideal candidate will be enthusiastic and motivated, with previous experience in a similar establishment. You will be a team player who is a fast learner, adaptable and have exceptional interpersonal and communication skills. You will need to have a high standard of personal presentation, be confident, professional and an inspirational Team Leader. The ideal candidate must have come from a Fine Dining or Rosette standard background. You will be passionate about delivering outstanding guest service, have the ability to work under pressure, and an excellent knowledge of Food & Wine. Benefits: Meals on duty Excellent working environment Excellent salary plus tips Due to the location, a car driver is essential We invite passionate individuals who thrive in a vibrant restaurant setting to apply for this exciting opportunity. Join us in creating memorable dining experiences for guests!
Sep 25, 2025
Full time
Restaurant Supervisor 2AA Rosette Hotel & Restaurant £28,500 + Tips Outskirts of Ipswich Our retained client, a 4 Luxury Hotel and Restaurant is currently recruiting for an experienced Restaurant Supervisor to join their successful front of house team. This reputable venue is a gem in the local Suffolk countryside, having gained 2 AA Rosettes, numerous other accolades for their high level of service on offer. They are looking for an enthusiastic Restaurant Supervisor, ideally someone who has had experience at this level, in a similar environment. This establishment is located in a picturesque village in the beautiful Suffolk countryside, accessible from Colchester, Sudbury and Ipswich, and has built up a reputation for being one of the best in the county for food, wine, and service. The ideal candidate will be enthusiastic and motivated, with previous experience in a similar establishment. You will be a team player who is a fast learner, adaptable and have exceptional interpersonal and communication skills. You will need to have a high standard of personal presentation, be confident, professional and an inspirational Team Leader. The ideal candidate must have come from a Fine Dining or Rosette standard background. You will be passionate about delivering outstanding guest service, have the ability to work under pressure, and an excellent knowledge of Food & Wine. Benefits: Meals on duty Excellent working environment Excellent salary plus tips Due to the location, a car driver is essential We invite passionate individuals who thrive in a vibrant restaurant setting to apply for this exciting opportunity. Join us in creating memorable dining experiences for guests!
We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon. You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park. ABOUT THE ROLE: It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn. JOB PURPOSE: Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy. To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return. To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager's absence. To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget. KEY RESPONSIBILITIES: Deliver holiday sales to budget and strive to exceed beyond that. Effectively manage a budget for holiday sales and monitor and maintain effective cost controls. Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators). Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets. To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available. To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business. Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity. Ensure the reception team are fully trained and receive regular training updates. Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure. Provide weekly feedback on out bounding activity to MK team (every Monday) Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments. Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates. Manage staff rotas in line with budgets and business needs. Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget. Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner. Customer complaint handling in line with company procedure. Ensure that holiday accommodation meets and exceeds customer expectations. Manage owner sublet accounts. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications. ESSENTIAL SKILLS: Fully computer literate with extensive experience of Microsoft Office programmes. Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. The ability to communicate information to members of the public on the telephone, in person and in writing. A conscientious approach to work with excellent attention to detail. Good organisational and office procedure skills. Cheerful, confident personality with good customer care skills. The ability to remain calm and level-headed in demanding situations. Able to work flexible hours at busy times. The ability to work as part of a team and independently. Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines. To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor. People management Problem solving Resilience Resource and budget management Results orientated. Strategic outlook Team working This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work. There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times. The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break. If you'd like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!
Sep 23, 2025
Full time
We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon. You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park. ABOUT THE ROLE: It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn. JOB PURPOSE: Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy. To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return. To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager's absence. To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget. KEY RESPONSIBILITIES: Deliver holiday sales to budget and strive to exceed beyond that. Effectively manage a budget for holiday sales and monitor and maintain effective cost controls. Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators). Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets. To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available. To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business. Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity. Ensure the reception team are fully trained and receive regular training updates. Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure. Provide weekly feedback on out bounding activity to MK team (every Monday) Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments. Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates. Manage staff rotas in line with budgets and business needs. Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget. Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner. Customer complaint handling in line with company procedure. Ensure that holiday accommodation meets and exceeds customer expectations. Manage owner sublet accounts. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications. ESSENTIAL SKILLS: Fully computer literate with extensive experience of Microsoft Office programmes. Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. The ability to communicate information to members of the public on the telephone, in person and in writing. A conscientious approach to work with excellent attention to detail. Good organisational and office procedure skills. Cheerful, confident personality with good customer care skills. The ability to remain calm and level-headed in demanding situations. Able to work flexible hours at busy times. The ability to work as part of a team and independently. Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines. To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor. People management Problem solving Resilience Resource and budget management Results orientated. Strategic outlook Team working This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work. There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times. The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break. If you'd like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!
Are you a current Assistant Restaurant Manager looking for your next opportunity? Or are you an experienced Restaurant Supervisor/Team Leader looking for progression? Do you have an aptitude for great customer service and fine dining? Our client is a luxury hospitality business based near Banbury, which is now looking for an experienced Assistant Restaurant Manager to provide exceptional service. As Assistant Restaurant Manager , you ll be a dynamic, hands-on leader supporting the Restaurant & Bar Manager in ensuring seamless operations and exceptional front-of-house service. You will be responsible for upholding the restaurant s distinguished guest experience from reservation to departure, stepping up to lead in the Manager s absence. Key Responsibilities: Front-of-House Leadership : Lead by example in delivering elegant, attentive, and warm guest service throughout breakfast, lunch, and dinner services. Operational Support : Assist the Restaurant & Bar Manager in running daily operations, managing shifts, maintaining FOH standards, and ensuring smooth transitions between services. Guest Experience : Oversee reservations, seating, guest enquiries, and complaint resolution, maintaining brand standards at all times. Team Leadership and Development : Train, mentor, and motivate FOH staff; support a collaborative culture across the FOH Kitchen divide. Quality Control & Brand Standards : Monitor cleanliness, presentation, and service details that define the business s reputation for hospitality excellence. Administrative Duties : Support cash handling, stock ordering, shift planning, and liaise with back-of-house teams. Managerial Support : Act as the FOH lead in the Restaurant & Bar Manager s absence, ensuring continuity and team coordination. Essential Qualifications & Attributes Prior experience in front-of-house, supervisory, or assistant management roles within a high-quality or fine-dining environment. Enjoys getting involved in every aspect of service from greeting guests to managing staff and daily operations. Passionate about delivering a warm, refined, and seamless guest experience. A team player, flexible, collaborative, and calm under pressure and knows when to lead and when to support. Comfortable with a varied, fast-paced schedule; maintains composure through busy service periods. Embraces the shared values of the business, commitment to sustainability, local sourcing, and community engagement. What's On Offer Competitive salary. Shift Work, 45 hours a week, including weekends (rotational). 29 days holiday. In-House benefits: friends & family discount, meals on duty, access to amenities on-site, pension scheme, etc. Opportunities for career progression within a modern and supportive hospitality environment. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Sep 22, 2025
Full time
Are you a current Assistant Restaurant Manager looking for your next opportunity? Or are you an experienced Restaurant Supervisor/Team Leader looking for progression? Do you have an aptitude for great customer service and fine dining? Our client is a luxury hospitality business based near Banbury, which is now looking for an experienced Assistant Restaurant Manager to provide exceptional service. As Assistant Restaurant Manager , you ll be a dynamic, hands-on leader supporting the Restaurant & Bar Manager in ensuring seamless operations and exceptional front-of-house service. You will be responsible for upholding the restaurant s distinguished guest experience from reservation to departure, stepping up to lead in the Manager s absence. Key Responsibilities: Front-of-House Leadership : Lead by example in delivering elegant, attentive, and warm guest service throughout breakfast, lunch, and dinner services. Operational Support : Assist the Restaurant & Bar Manager in running daily operations, managing shifts, maintaining FOH standards, and ensuring smooth transitions between services. Guest Experience : Oversee reservations, seating, guest enquiries, and complaint resolution, maintaining brand standards at all times. Team Leadership and Development : Train, mentor, and motivate FOH staff; support a collaborative culture across the FOH Kitchen divide. Quality Control & Brand Standards : Monitor cleanliness, presentation, and service details that define the business s reputation for hospitality excellence. Administrative Duties : Support cash handling, stock ordering, shift planning, and liaise with back-of-house teams. Managerial Support : Act as the FOH lead in the Restaurant & Bar Manager s absence, ensuring continuity and team coordination. Essential Qualifications & Attributes Prior experience in front-of-house, supervisory, or assistant management roles within a high-quality or fine-dining environment. Enjoys getting involved in every aspect of service from greeting guests to managing staff and daily operations. Passionate about delivering a warm, refined, and seamless guest experience. A team player, flexible, collaborative, and calm under pressure and knows when to lead and when to support. Comfortable with a varied, fast-paced schedule; maintains composure through busy service periods. Embraces the shared values of the business, commitment to sustainability, local sourcing, and community engagement. What's On Offer Competitive salary. Shift Work, 45 hours a week, including weekends (rotational). 29 days holiday. In-House benefits: friends & family discount, meals on duty, access to amenities on-site, pension scheme, etc. Opportunities for career progression within a modern and supportive hospitality environment. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that s passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
Sep 22, 2025
Full time
Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that s passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
