IT Technician - Wanted - Immediate Start! East Midlands Based Up to £36k per year Permanent, Full-Time Are you an experienced IT Technician? Regional Recruitment are recruiting for an IT Technician (2nd 3rd Line Support functionality) to support a long-standing IT Services company, based in the East Midlands. This is an excellent opportunity to work within a national organisation, contributing to the design and development of innovative networking systems and cloud solutions. This role offers long-term career development, exposure to up to date systems and the opportunity to work on projects from concept through to production within a friendly environment. What's on Offer: Competitive salary package of up to £36k p/a (dependent on experience) Ongoing training and support Working in a supportive and fun environment Excellent development and progression opportunities Qualifications Essential: Understanding of DNS, Active Directory, DHCP and File Storage Experience in a 1st and 2nd Line Support role, with exposure to 3rd Line Microsoft technologies such as Azure, Intune and Entra Windows Server & Windows 10 & 11 Strong cable management skills with a focus on discreet, clean, and professional installations Hardware building, configuration and installation experience Networking, Switching, and Next-Generation Firewalls Desirable: VMWare, AWS, Citrix XenCentre PowerShell scripting Backup and disaster recovery systems Experience with structured cabling, wall mounting, trunking, or small-scale construction/installation work Awareness of workplace cleanliness, health & safety, and post-installation site standards Roles & Responsibilities Assist in the development and integration of Power BI for client data solutions Provide professional, efficient telephone, email, remote and in-person support for complex technical issues Document and maintain accurate client records to support efficient issue resolution Log, update and resolve higher-level support tickets Diagnose and resolve advanced hardware, software, networking and infrastructure issues Prepare, configure and install hardware and software solutions at client sites Carry out on-site installations including mounting equipment, building or adapting cable support structures, drilling, trunking and implementing tidy, discreet cable routing Ensure all physical installations are completed with strong attention to aesthetics, safety and professionalism, including thorough clean-up of work areas (e.g. removal of dust, debris, sawdust and packaging) Maintain high standards of workmanship, ensuring cable management is secure, unobtrusive and visually professional Support and guide service desk engineers with escalated issues and technical development where appropriate Contribute to technical projects from planning through to successful implementation Requirements As the successful IT Technician, you will also be expected to: Assist leadership in reviewing and improving internal systems, documentation and operational policies About Regional Recruitment This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors. If this IT Technician role is right for you - Click to apply below. To explore more roles available across the UK, please visit (url removed)
May 02, 2026
Full time
IT Technician - Wanted - Immediate Start! East Midlands Based Up to £36k per year Permanent, Full-Time Are you an experienced IT Technician? Regional Recruitment are recruiting for an IT Technician (2nd 3rd Line Support functionality) to support a long-standing IT Services company, based in the East Midlands. This is an excellent opportunity to work within a national organisation, contributing to the design and development of innovative networking systems and cloud solutions. This role offers long-term career development, exposure to up to date systems and the opportunity to work on projects from concept through to production within a friendly environment. What's on Offer: Competitive salary package of up to £36k p/a (dependent on experience) Ongoing training and support Working in a supportive and fun environment Excellent development and progression opportunities Qualifications Essential: Understanding of DNS, Active Directory, DHCP and File Storage Experience in a 1st and 2nd Line Support role, with exposure to 3rd Line Microsoft technologies such as Azure, Intune and Entra Windows Server & Windows 10 & 11 Strong cable management skills with a focus on discreet, clean, and professional installations Hardware building, configuration and installation experience Networking, Switching, and Next-Generation Firewalls Desirable: VMWare, AWS, Citrix XenCentre PowerShell scripting Backup and disaster recovery systems Experience with structured cabling, wall mounting, trunking, or small-scale construction/installation work Awareness of workplace cleanliness, health & safety, and post-installation site standards Roles & Responsibilities Assist in the development and integration of Power BI for client data solutions Provide professional, efficient telephone, email, remote and in-person support for complex technical issues Document and maintain accurate client records to support efficient issue resolution Log, update and resolve higher-level support tickets Diagnose and resolve advanced hardware, software, networking and infrastructure issues Prepare, configure and install hardware and software solutions at client sites Carry out on-site installations including mounting equipment, building or adapting cable support structures, drilling, trunking and implementing tidy, discreet cable routing Ensure all physical installations are completed with strong attention to aesthetics, safety and professionalism, including thorough clean-up of work areas (e.g. removal of dust, debris, sawdust and packaging) Maintain high standards of workmanship, ensuring cable management is secure, unobtrusive and visually professional Support and guide service desk engineers with escalated issues and technical development where appropriate Contribute to technical projects from planning through to successful implementation Requirements As the successful IT Technician, you will also be expected to: Assist leadership in reviewing and improving internal systems, documentation and operational policies About Regional Recruitment This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors. If this IT Technician role is right for you - Click to apply below. To explore more roles available across the UK, please visit (url removed)
Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
May 01, 2026
Full time
Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
ROLE TITLE: Duty Technician / 2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: 48,000 per annum CLEARANCE: The ideal candidate will have active SC Clearance to be considered We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents from problem diagnosis through to subsequent restoration of Service/implementation of fix. Role Overview We are seeking a Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands?on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third?party partners. The successful candidate will act as a technical escalation point , leading troubleshooting efforts, supporting service operations, and onboarding new clients onto supported solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third?party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests Produce and contribute to service and incident reporting , including root cause analysis Collaborate with suppliers and service partners to resolve complex technical issues Support the onboarding of new clients onto supported solutions Participate in issue resolution sessions and contribute to continuous service improvement Ensure adherence to operational processes, security standards, and service KPIs Essential Skills & Experience Strong experience with monitoring and incident management tools , including: Netcool ServiceNow (SNOW) SolarWinds Solid scripting and data skills, including: PowerShell SQL Oracle Enterprise Networking expertise , including: VLANs Firewalls Packet filtering rules IPSec VPNs Wide Area Networking (WAN) knowledge , including: BGP SD-WAN Strong understanding of Web Proxy infrastructure and internet access patterns , including: Proxy servers SSL/TLS decryption Web applications Proven troubleshooting expertise , with confidence leading incident resolution calls Comfortable working with external suppliers to resolve connectivity and service issues Strong communication skills and ability to operate in high?pressure environments Desirable Skills Experience with AIX Exposure to AWS , particularly: EC2 VPC Working Style & Attributes Calm, structured, and methodical approach to issue resolution Proactive mindset with a focus on service improvement Comfortable operating as part of a rota or duty function (if applicable) Strong stakeholder management and collaboration skills Willingness to take ownership and drive issues to resolution
May 01, 2026
Full time
ROLE TITLE: Duty Technician / 2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: 48,000 per annum CLEARANCE: The ideal candidate will have active SC Clearance to be considered We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents from problem diagnosis through to subsequent restoration of Service/implementation of fix. Role Overview We are seeking a Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands?on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third?party partners. The successful candidate will act as a technical escalation point , leading troubleshooting efforts, supporting service operations, and onboarding new clients onto supported solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third?party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests Produce and contribute to service and incident reporting , including root cause analysis Collaborate with suppliers and service partners to resolve complex technical issues Support the onboarding of new clients onto supported solutions Participate in issue resolution sessions and contribute to continuous service improvement Ensure adherence to operational processes, security standards, and service KPIs Essential Skills & Experience Strong experience with monitoring and incident management tools , including: Netcool ServiceNow (SNOW) SolarWinds Solid scripting and data skills, including: PowerShell SQL Oracle Enterprise Networking expertise , including: VLANs Firewalls Packet filtering rules IPSec VPNs Wide Area Networking (WAN) knowledge , including: BGP SD-WAN Strong understanding of Web Proxy infrastructure and internet access patterns , including: Proxy servers SSL/TLS decryption Web applications Proven troubleshooting expertise , with confidence leading incident resolution calls Comfortable working with external suppliers to resolve connectivity and service issues Strong communication skills and ability to operate in high?pressure environments Desirable Skills Experience with AIX Exposure to AWS , particularly: EC2 VPC Working Style & Attributes Calm, structured, and methodical approach to issue resolution Proactive mindset with a focus on service improvement Comfortable operating as part of a rota or duty function (if applicable) Strong stakeholder management and collaboration skills Willingness to take ownership and drive issues to resolution
Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject Please apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.
Apr 30, 2026
Full time
Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject Please apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Apr 30, 2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Hemel Hempstead - Hertfordshire (You will be working across two schools in Hemel Hempstead) Salary: £26k- £31k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Apr 28, 2026
Full time
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Hemel Hempstead - Hertfordshire (You will be working across two schools in Hemel Hempstead) Salary: £26k- £31k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
EAC Consulting Group
Milton Keynes, Buckinghamshire
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
Oct 08, 2025
Full time
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered
Oct 07, 2025
Full time
Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Oct 07, 2025
Full time
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
Oct 07, 2025
Full time
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
IT Support Technician (MSP / Education) 26,000 - 30,000 + Training + Progression + Expenses Covered + Local Patch Swindon Are you an IT Support Technician or similar looking to receive continuous training in an MSP environment, working for a company with excellent progression pathways into Project Management and Team Leader positions while you develop your technical skills? This company, established 20+ years ago have since grown to a tight-knit team. They offer IT Support services for a range of clients and due to winning a large contract, they are looking to add an IT Support Technician to their team to take on and manage 10 schools and Multi Academy Trusts in the Swindon area. In this role you will provide a high level of customer service as you visit clients across Swindon. You will provide 1st and 2nd Line support, solving hardware and software issues for ICT and AV tech. This role would suit an IT Support Technician, looking for a role within a dynamic IT Services business offering training and progression so you can confidently further your career within a tight-knit business. The Role: Providing IT Support to schools. 1st / 2nd Line Support. Swindon patch. Monday - Friday (8am - 4pm) The Person: IT Support Technician. Commutable to sites around Swindon. Reference: BBBH21637 If you're interested in this role, click ' apply now ' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Oct 07, 2025
Full time
IT Support Technician (MSP / Education) 26,000 - 30,000 + Training + Progression + Expenses Covered + Local Patch Swindon Are you an IT Support Technician or similar looking to receive continuous training in an MSP environment, working for a company with excellent progression pathways into Project Management and Team Leader positions while you develop your technical skills? This company, established 20+ years ago have since grown to a tight-knit team. They offer IT Support services for a range of clients and due to winning a large contract, they are looking to add an IT Support Technician to their team to take on and manage 10 schools and Multi Academy Trusts in the Swindon area. In this role you will provide a high level of customer service as you visit clients across Swindon. You will provide 1st and 2nd Line support, solving hardware and software issues for ICT and AV tech. This role would suit an IT Support Technician, looking for a role within a dynamic IT Services business offering training and progression so you can confidently further your career within a tight-knit business. The Role: Providing IT Support to schools. 1st / 2nd Line Support. Swindon patch. Monday - Friday (8am - 4pm) The Person: IT Support Technician. Commutable to sites around Swindon. Reference: BBBH21637 If you're interested in this role, click ' apply now ' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35) - 12mths My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st/2nd line support experience and the role - due to start in January - can be described as follows: Role Summary/Description: Onsite Support handles all IT hardware devices and support all IT services my clients location. The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams. The most common roles of OSS in Normal Secure are mentioned below: Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management. Networking support such as Patching and Debugging. Interact with end-users for requests/incidents and follow up with users via teams/mail. Hardware repair support including offer request & data migration support. Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician). Installing and decommissioning of hardware (laptop/Servers/network/video conference equipment). Handling all IT waste disposal. Job Responsibility: Following activities are part of the job: Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support. Inventory & Stock Management. Remote support co-ordination and assistance of deployment and decommissioning. Installation, transfer and decommission of Servers and network equipment. Network support (Patching & Debugging). Printer support (Toner/Drum/Wastebin replacement). Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users. Hardware and software support for non-standard devices ie digital signage systems. Hardware and installation support for audio/video equipment in meeting rooms. Installation and maintenance of devices and equipment located in the server room. Meeting room/event support. Assist VIP support with local problems/topics. If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged on short notice.
Oct 06, 2025
Contractor
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35) - 12mths My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st/2nd line support experience and the role - due to start in January - can be described as follows: Role Summary/Description: Onsite Support handles all IT hardware devices and support all IT services my clients location. The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams. The most common roles of OSS in Normal Secure are mentioned below: Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management. Networking support such as Patching and Debugging. Interact with end-users for requests/incidents and follow up with users via teams/mail. Hardware repair support including offer request & data migration support. Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician). Installing and decommissioning of hardware (laptop/Servers/network/video conference equipment). Handling all IT waste disposal. Job Responsibility: Following activities are part of the job: Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support. Inventory & Stock Management. Remote support co-ordination and assistance of deployment and decommissioning. Installation, transfer and decommission of Servers and network equipment. Network support (Patching & Debugging). Printer support (Toner/Drum/Wastebin replacement). Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users. Hardware and software support for non-standard devices ie digital signage systems. Hardware and installation support for audio/video equipment in meeting rooms. Installation and maintenance of devices and equipment located in the server room. Meeting room/event support. Assist VIP support with local problems/topics. If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged on short notice.
Description Length of placement: 12 months Job Title: Undergraduate Electronic Systems Manufacturing Engineer Location: Rochester (Kent) We offer a range of hybrid and flexible working arrangements, however for this role you will be expected to attend your site 5 days per week. Salary: £24,300 What you'll be doing: • Supporting the production of appropriate department documentation, such as planning documents and training material. • Liaising with other technical departments (i.e technicians, machine shop, new product introduction) to resolve manufacturing challenges or for planning purposes • Day to day support of our manufacturing cells including continuous improvement of cell layouts and processes. • Understanding the importance of a Quality first mindset and some of the Quality tools we use (i.e auditing, non-conformance, concessions). • Developing ad-hoc skills around tooling design, supporting additive manufacturing (i.e 3D printing) and CAD skills (AutoCAD, CREO). • Running and management of the 3D print facility. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electronic Systems Team: Delivering world leading controls and display solutions for more than 70 years, the workforce is at the forefront of exciting electronic technologies, including the Striker II Helmet, active control sticks and flight control computers. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Qualification requirements As a minimum requirement you'll need to have obtained, or be predicted to obtain, a 2.2 in your Bachelor's or Master's degree in Manufacturing Engineering, or Aerospace Engineering or Aeronautical Engineering degree. Start date (dd Month Year) 22nd June 2026 Length of contract 12 months
Oct 06, 2025
Full time
Description Length of placement: 12 months Job Title: Undergraduate Electronic Systems Manufacturing Engineer Location: Rochester (Kent) We offer a range of hybrid and flexible working arrangements, however for this role you will be expected to attend your site 5 days per week. Salary: £24,300 What you'll be doing: • Supporting the production of appropriate department documentation, such as planning documents and training material. • Liaising with other technical departments (i.e technicians, machine shop, new product introduction) to resolve manufacturing challenges or for planning purposes • Day to day support of our manufacturing cells including continuous improvement of cell layouts and processes. • Understanding the importance of a Quality first mindset and some of the Quality tools we use (i.e auditing, non-conformance, concessions). • Developing ad-hoc skills around tooling design, supporting additive manufacturing (i.e 3D printing) and CAD skills (AutoCAD, CREO). • Running and management of the 3D print facility. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electronic Systems Team: Delivering world leading controls and display solutions for more than 70 years, the workforce is at the forefront of exciting electronic technologies, including the Striker II Helmet, active control sticks and flight control computers. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Qualification requirements As a minimum requirement you'll need to have obtained, or be predicted to obtain, a 2.2 in your Bachelor's or Master's degree in Manufacturing Engineering, or Aerospace Engineering or Aeronautical Engineering degree. Start date (dd Month Year) 22nd June 2026 Length of contract 12 months
Description Length of placement: 12 months Job Title: Undergraduate Electronic Systems Manufacturing Engineer Location: Rochester (Kent) We offer a range of hybrid and flexible working arrangements, however for this role you will be expected to attend your site 5 days per week. Salary: £24,300 What you'll be doing: • Supporting the production of appropriate department documentation, such as planning documents and training material. • Liaising with other technical departments (i.e technicians, machine shop, new product introduction) to resolve manufacturing challenges or for planning purposes • Day to day support of our manufacturing cells including continuous improvement of cell layouts and processes. • Understanding the importance of a Quality first mindset and some of the Quality tools we use (i.e auditing, non-conformance, concessions). • Developing ad-hoc skills around tooling design, supporting additive manufacturing (i.e 3D printing) and CAD skills (AutoCAD, CREO). • Running and management of the 3D print facility. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electronic Systems Team: Delivering world leading controls and display solutions for more than 70 years, the workforce is at the forefront of exciting electronic technologies, including the Striker II Helmet, active control sticks and flight control computers. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Qualification requirements As a minimum requirement you'll need to have obtained, or be predicted to obtain, a 2.2 in your Bachelor's or Master's degree in Manufacturing Engineering, or Aerospace Engineering or Aeronautical Engineering degree. Start date (dd Month Year) 22nd June 2026 Length of contract 12 months
Oct 05, 2025
Full time
Description Length of placement: 12 months Job Title: Undergraduate Electronic Systems Manufacturing Engineer Location: Rochester (Kent) We offer a range of hybrid and flexible working arrangements, however for this role you will be expected to attend your site 5 days per week. Salary: £24,300 What you'll be doing: • Supporting the production of appropriate department documentation, such as planning documents and training material. • Liaising with other technical departments (i.e technicians, machine shop, new product introduction) to resolve manufacturing challenges or for planning purposes • Day to day support of our manufacturing cells including continuous improvement of cell layouts and processes. • Understanding the importance of a Quality first mindset and some of the Quality tools we use (i.e auditing, non-conformance, concessions). • Developing ad-hoc skills around tooling design, supporting additive manufacturing (i.e 3D printing) and CAD skills (AutoCAD, CREO). • Running and management of the 3D print facility. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electronic Systems Team: Delivering world leading controls and display solutions for more than 70 years, the workforce is at the forefront of exciting electronic technologies, including the Striker II Helmet, active control sticks and flight control computers. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Qualification requirements As a minimum requirement you'll need to have obtained, or be predicted to obtain, a 2.2 in your Bachelor's or Master's degree in Manufacturing Engineering, or Aerospace Engineering or Aeronautical Engineering degree. Start date (dd Month Year) 22nd June 2026 Length of contract 12 months
Description Length of placement: 12 months Job Title: Undergraduate Electronic Systems Manufacturing Engineer Location: Rochester (Kent) We offer a range of hybrid and flexible working arrangements, however for this role you will be expected to attend your site 5 days per week. Salary: £24,300 What you'll be doing: • Supporting the production of appropriate department documentation, such as planning documents and training material. • Liaising with other technical departments (i.e technicians, machine shop, new product introduction) to resolve manufacturing challenges or for planning purposes • Day to day support of our manufacturing cells including continuous improvement of cell layouts and processes. • Understanding the importance of a Quality first mindset and some of the Quality tools we use (i.e auditing, non-conformance, concessions). • Developing ad-hoc skills around tooling design, supporting additive manufacturing (i.e 3D printing) and CAD skills (AutoCAD, CREO). • Running and management of the 3D print facility. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electronic Systems Team: Delivering world leading controls and display solutions for more than 70 years, the workforce is at the forefront of exciting electronic technologies, including the Striker II Helmet, active control sticks and flight control computers. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Qualification requirements As a minimum requirement you'll need to have obtained, or be predicted to obtain, a 2.2 in your Bachelor's or Master's degree in Manufacturing Engineering, or Aerospace Engineering or Aeronautical Engineering degree. Start date (dd Month Year) 22nd June 2026 Length of contract 12 months
Oct 04, 2025
Full time
Description Length of placement: 12 months Job Title: Undergraduate Electronic Systems Manufacturing Engineer Location: Rochester (Kent) We offer a range of hybrid and flexible working arrangements, however for this role you will be expected to attend your site 5 days per week. Salary: £24,300 What you'll be doing: • Supporting the production of appropriate department documentation, such as planning documents and training material. • Liaising with other technical departments (i.e technicians, machine shop, new product introduction) to resolve manufacturing challenges or for planning purposes • Day to day support of our manufacturing cells including continuous improvement of cell layouts and processes. • Understanding the importance of a Quality first mindset and some of the Quality tools we use (i.e auditing, non-conformance, concessions). • Developing ad-hoc skills around tooling design, supporting additive manufacturing (i.e 3D printing) and CAD skills (AutoCAD, CREO). • Running and management of the 3D print facility. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electronic Systems Team: Delivering world leading controls and display solutions for more than 70 years, the workforce is at the forefront of exciting electronic technologies, including the Striker II Helmet, active control sticks and flight control computers. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Qualification requirements As a minimum requirement you'll need to have obtained, or be predicted to obtain, a 2.2 in your Bachelor's or Master's degree in Manufacturing Engineering, or Aerospace Engineering or Aeronautical Engineering degree. Start date (dd Month Year) 22nd June 2026 Length of contract 12 months
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
Oct 04, 2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
Systems Technician- Competitive Salary- Yeadon, West Yorkshire The Role Do you have experience working as a 2nd Line IT Technician and enjoy solving technical challenges? Are you confident supporting colleagues and clients across a range of IT systems with clear communication? If so, we have an exciting opportunity for you click apply for full job details
Oct 03, 2025
Full time
Systems Technician- Competitive Salary- Yeadon, West Yorkshire The Role Do you have experience working as a 2nd Line IT Technician and enjoy solving technical challenges? Are you confident supporting colleagues and clients across a range of IT systems with clear communication? If so, we have an exciting opportunity for you click apply for full job details
IT Technician (Education Sector) Location: Leeds Hourly Rate: £30 Duration: 6 months IR35: Inside We're looking for an IT Technician to provide hands-on support across staff, students, and classroom technology within the education sector. You'll be responsible for resolving hardware, software, and network issues, supporting Microsoft 365, and maintaining IT systems and equipment across the organisation. What we're looking for: Experience in IT support (1st/2nd line). Strong knowledge of Windows OS and Microsoft 365. Great communication and customer service skills. Education sector experience and knowledge of Active Directory are desirable. This is a fantastic opportunity to join a supportive IT team and make a real impact on teaching and learning.
Oct 03, 2025
Contractor
IT Technician (Education Sector) Location: Leeds Hourly Rate: £30 Duration: 6 months IR35: Inside We're looking for an IT Technician to provide hands-on support across staff, students, and classroom technology within the education sector. You'll be responsible for resolving hardware, software, and network issues, supporting Microsoft 365, and maintaining IT systems and equipment across the organisation. What we're looking for: Experience in IT support (1st/2nd line). Strong knowledge of Windows OS and Microsoft 365. Great communication and customer service skills. Education sector experience and knowledge of Active Directory are desirable. This is a fantastic opportunity to join a supportive IT team and make a real impact on teaching and learning.
Description Length of placement: 12 months Job Title: Undergraduate Electronic Systems Manufacturing Engineer Location: Rochester (Kent) We offer a range of hybrid and flexible working arrangements, however for this role you will be expected to attend your site 5 days per week. Salary: £24,300 What you'll be doing: • Supporting the production of appropriate department documentation, such as planning documents and training material. • Liaising with other technical departments (i.e technicians, machine shop, new product introduction) to resolve manufacturing challenges or for planning purposes • Day to day support of our manufacturing cells including continuous improvement of cell layouts and processes. • Understanding the importance of a Quality first mindset and some of the Quality tools we use (i.e auditing, non-conformance, concessions). • Developing ad-hoc skills around tooling design, supporting additive manufacturing (i.e 3D printing) and CAD skills (AutoCAD, CREO). • Running and management of the 3D print facility. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electronic Systems Team: Delivering world leading controls and display solutions for more than 70 years, the workforce is at the forefront of exciting electronic technologies, including the Striker II Helmet, active control sticks and flight control computers. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Qualification requirements As a minimum requirement you'll need to have obtained, or be predicted to obtain, a 2.2 in your Bachelor's or Master's degree in Manufacturing Engineering, or Aerospace Engineering or Aeronautical Engineering degree. Start date (dd Month Year) 22nd June 2026 Length of contract 12 months
Oct 03, 2025
Full time
Description Length of placement: 12 months Job Title: Undergraduate Electronic Systems Manufacturing Engineer Location: Rochester (Kent) We offer a range of hybrid and flexible working arrangements, however for this role you will be expected to attend your site 5 days per week. Salary: £24,300 What you'll be doing: • Supporting the production of appropriate department documentation, such as planning documents and training material. • Liaising with other technical departments (i.e technicians, machine shop, new product introduction) to resolve manufacturing challenges or for planning purposes • Day to day support of our manufacturing cells including continuous improvement of cell layouts and processes. • Understanding the importance of a Quality first mindset and some of the Quality tools we use (i.e auditing, non-conformance, concessions). • Developing ad-hoc skills around tooling design, supporting additive manufacturing (i.e 3D printing) and CAD skills (AutoCAD, CREO). • Running and management of the 3D print facility. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electronic Systems Team: Delivering world leading controls and display solutions for more than 70 years, the workforce is at the forefront of exciting electronic technologies, including the Striker II Helmet, active control sticks and flight control computers. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Qualification requirements As a minimum requirement you'll need to have obtained, or be predicted to obtain, a 2.2 in your Bachelor's or Master's degree in Manufacturing Engineering, or Aerospace Engineering or Aeronautical Engineering degree. Start date (dd Month Year) 22nd June 2026 Length of contract 12 months
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Oct 03, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
