4 jobs found

Operations Manager Location: Banbury. Office-based five days a week with visits to Customer projects that span Oxfordshire, Northamptonshire and the Cotswolds. Salary: Starting from £50,000 (flexible for the perfect candidate) Working hours : Monday to Friday (40-hour week) The company is growing its team to include a proactive, diligent, and effective Operations Manager to oversee its team of fully accredited engineers delivering reliable, professional plumbing and heating solutions keeping homes and businesses running smoothly across Oxfordshire and the surrounding areas. Role Summary They are seeking an experienced Operational Manager with a background in commercial/domestic plumbing/heating to oversee the day-to-day delivery of their projects and field operations. The ideal candidate will be a former plumber/heating engineer with a minimum of five years industry experience who has progressed into an operational or supervisory leadership role within a small or growing commercial plumbing/heating engineering business. This position is responsible for managing site teams, coordinating project timelines, ensuring health and safety compliance, and maintaining high standards of workmanship and client service. The Operational Manager will work closely with senior leadership to support business growth, improve operational efficiency, and implement scalable processes suitable for an expanding firm. The successful candidate will combine hands-on technical knowledge with strong planning, people management, and commercial awareness enabling them to bridge the gap between field delivery and strategic operations. Experience working in fast-paced environments, managing multiple projects, and supporting workforce development is essential. Key Responsibilities: Provide direct line management to a team of approximately 10 field-based engineers, including plumbers, apprentices, and subcontractors where applicable. Plan, coordinate, and oversee the day-to-day operational delivery of multiple commercial/domestic plumbing/heating projects. Work closely with the Estimator to review project scopes, labour allocations, cost assumptions, and programme requirements prior to project commencement. Collaborate with office staff to ensure the smooth scheduling of works, materials procurement, documentation, and client communications. Monitor project progress to ensure works are delivered on time, within budget, and to the Company s quality standards. Drive operational efficiency across the wider business and all projects by reviewing workflows, resource allocation, and site productivity. Conduct regular site visitations to review workmanship, compliance, progress against programme, and health & safety standards. Provide technical guidance and problem-solving support to site teams, maintaining a proactive, solutions-focused approach. Foster a positive, can-do culture within the operational team, promoting accountability, teamwork, and high morale. Identify and escalate project risks, delays, or commercial issues, implementing corrective actions where required. Support workforce development through mentoring, performance management, and skills progression of team members. Ensure all works comply with relevant regulations, industry standards, and Company policies. Contribute to continuous improvement initiatives as the business grows, helping to implement scalable operational processes. Attend internal planning meetings and client/site meetings where operational representation is required. Additional day-to-day responsibilities Managing holidays and absence across the team to ensure the business can always run efficiently and without large gaps in output Oversight of the Company van fleet, ensuring servicing, MOTs and insurances etc. are up-to-date Oversight of the daily operations of the travelling team of engineers Supporting the estimator in pricing projects and raising quotes to measure profit and margins Working closely with the Customer Service Assistant and Office Manager to ensure the smooth running of operations within the Head Office. Required Qualifications: It s essential for the right candidate to have held a previous commercial gas qualification/certification (even if it s now expired). Preferred Skills: Proven experience within the world of Project Management (use of PM tools or software is a bonus) Good understanding and familiarity of the basic principles of HR and Employee Management Keenness to stay up to date with safe working practices and H&S legislation Experience with Commusoft or a similar CRM would be preferred Competent knowledge of Office 365 products (Teams, Word, Excel, Outlook, etc.) Benefits: Competitive Salary (they believe in offering fair and competitive wages based on experience and the right attitude to succeed and exceed in the business) Company Bonus Scheme (performance-based) 21 days holiday + statutory bank holidays 3% company pension contribution Use of Company van (driving license therefore essential) To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

Why join Marshall Land Systems in this role: This APM role can either be fulfilled as holistic support to Project Managers or having a focus such, as scheduler / planner / controller / risk manager. Core responsibilities will be drawn from the tasks in this Job Profile and will vary between Projects, noting that these are not exhaustive. Job Description The key responsibilities and tasks that sit within this role Scheduling / planning. Supporting to Risk / Opportunity / Issue management. Processing of inputs / outputs associated with the MRP/ERP system. Preparation of inputs and follow-up on outputs to support Governance activities. This may include Contract Status / Project Status Reviews, Gate Reviews etc. Administrative services, such as raising invoices, manging shipments, reporting, and communication. Administering configuration management. Co-ordination of project tasks across functions. Support budgeting, reporting of actuals and variances. Delivery of allocated work-packages to time, budget and quality. Hybrid working offered - 3 days on site in Cambridge, UK. Apply if you have most of the following: Working in an Engineering / manufacturing environment. Working in Defence or Government environment. Working within a Project Management Office or equivalent. Working with a wide range of internal and external stakeholders. An understanding of ERP/MRP systems to populate, manage general queries, seek resolutions and offer advice. Identification and proactively shaping responses to customer issues. TECHNICAL SKILLS/EDUCATION Educated to least A-Level standard or equivalent vocational experience. Project / Programme Management certification such as PRINCE2, APM. Risk Management certification such as MoR. MS-Project or equivalent. Strong ICT skills, including but not limited to MS365 tools such as Word and Excel. The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell). Pension contributions up to 9%. Private medical insurance. Extensive flexible benefit program including Cycle to Work. Life assurance at 4x basic salary. Enhanced parental leave and pay. Paid volunteering leave. Access to industry leading wellbeing resources and tools. Introduction to Marshall Land Systems Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.

Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. The Role at a Glance: Service Manager Assistant Dartford, Onsite £30,000 - £32,000 Plus Extensive Benefits Package Core hours 40 per week: 08:00-17:00, with one hour for lunch. Reporting to: Service Delivery Manager Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Service support / coordination experience within an engineering, construction or lift environment. Service Admin. Service Coordinator would be preferred however strong Service Support Experience in other industries would be considered Skills: Service Scheduling, client communication, service systems, strong organisational ability About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to join a collaborative branch team and play a central role in supporting service delivery. Ready for your next challenge? Working alongside an allocated Service Manager, you will provide a focused Customer Support Service across a defined portfolio of customers, lift units and engineers. You will regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers. You will assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity. Acting as a primary contact for client enquiries, you will manage complaints, handle urgent repair requests and maintain strong working relationships with customers. You will support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards. Accurate tracking of repairs, maintenance visits and reporting through service management systems and Microsoft Office tools will form a key part of your role. You will assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients. Administrative accuracy and strong organisation will underpin your day-to-day responsibilities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • You bring experience from a service support or administrative role within an engineering, construction or lift sector environment. Lift industry knowledge including understanding of maintenance processes, LOLER regulations and safety requirements would be advantageous but is not essential. • Strong verbal and written communication skills enable you to interact confidently with both clients and engineers. You are comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately. • Highly organised and proactive, you are able to prioritise effectively in a fast-paced, client-facing environment. Calm under pressure, you handle emergency calls and urgent repair requests efficiently and professionally. • A collaborative team player with strong problem-solving skills, you are committed to maintaining high standards of customer service and operational support. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday 25 days per year plus bank holidays holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme Why Join Liftec Express? • Central role within a respected PE-backed engineering business • Direct involvement in customer service and operational coordination • Supportive branch environment with strong team collaboration • Opportunity to develop within a structured service organisation • Culture focused on safety, quality and customer care If you are an organised and customer-focused service professional looking to build your career within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Trainee Parts Manager (Administration & Service Support) Permanent Hire Location: Stonebroom (between Alfreton and Clay Cross) Hours: Monday to Friday, 8:00am 4:30pm Salary: £28,000 per annum Recruiter: Francesca s Recruitment Ltd Francesca s Recruitment Ltd is delighted to be recruiting on behalf of our client for a Trainee Parts Manager (Administration & Service Support) to join their team on a permanent basis. This is an exciting long-term opportunity for someone who enjoys administration and customer service but is also keen to develop technical knowledge and progress within a growing business. The role will initially focus on office administration and service support duties, with full training provided to gradually develop into the parts and service side of the business. The successful candidate will work closely with the Service Coordinator and Engineering Team, learning about products, parts, stock management and service operations, with the long-term opportunity to progress into a future Service Manager position. Key Responsibilities Answer incoming calls and handle customer enquiries professionally Reception duties including greeting visitors, receiving parcels and preparing refreshments General administration tasks including: Scanning and document management Updating customer portals Liaising with customers Chasing purchase orders Raising sales invoices Supporting the Service Coordinator with daily administration Assisting the Sales Team with customer follow-up calls Supporting the Projects Team with compliance administration Arranging training renewals for Service Engineers Carrying out additional duties as required Training & Development As part of the role, the successful candidate will gradually gain experience and training in: Product and parts knowledge Understanding common faults and repairs Organising and maintaining stock levels Reordering parts and stock Scheduling engineer jobs efficiently Supporting engineers on-site when required Assisting with deliveries and collections About You Previous administration experience preferred Strong communication skills and confident telephone manner Organised with excellent attention to detail Positive, proactive and willing to learn Interested in developing technical and service knowledge Comfortable working across multiple departments Full driving licence beneficial Benefits Competitive salary of £28,000- £35,000 DOR Monday to Friday daytime hours Permanent, stable position Supportive and friendly team environment Full training and long-term career progression opportunities