We have an exciting opportunity for an Safe Accommodation Independent Domestic Violence Advisor to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be Pan Staffordshire and travel across Stoke on Trent and Staffordshire is essential. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required. As an IDVA you will be asked to: Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promote the service and raise awareness of issues arising, minimising barriers and improving access to support You will need: Experience of providing support those affected by domestic abuse Experience of undertaking need and risk assessments and creating safety plans Experience of the MARAC and other partnership processes Experience of multi agency working Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
May 08, 2026
Full time
We have an exciting opportunity for an Safe Accommodation Independent Domestic Violence Advisor to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be Pan Staffordshire and travel across Stoke on Trent and Staffordshire is essential. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required. As an IDVA you will be asked to: Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promote the service and raise awareness of issues arising, minimising barriers and improving access to support You will need: Experience of providing support those affected by domestic abuse Experience of undertaking need and risk assessments and creating safety plans Experience of the MARAC and other partnership processes Experience of multi agency working Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
May 08, 2026
Full time
Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: 29,764 to 33,899 Plus up to 2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team. You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). You will support the competency development of your colleagues, through coaching/training You will be the Indemnity/Liability/MIB SME for your Team You will support and drive the delivery of the PD KPIs - Nil rate/Lifecycle/Spend. You will assist your Team Leader, deputising in their absence when required. You will demonstrate a GROWTH mindset and actively promote a culture of empowerment, engagement and positivity. Support TL with handler QA/feedback What we're looking for: A positive "can do attitude" A desire to improve current processes and strategies Excellent communication skills Ability to react to changing/competing priorities Excellent working knowledge of Third Party Claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Claims Handling Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Part Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
May 08, 2026
Full time
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: 29,764 to 33,899 Plus up to 2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team. You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). You will support the competency development of your colleagues, through coaching/training You will be the Indemnity/Liability/MIB SME for your Team You will support and drive the delivery of the PD KPIs - Nil rate/Lifecycle/Spend. You will assist your Team Leader, deputising in their absence when required. You will demonstrate a GROWTH mindset and actively promote a culture of empowerment, engagement and positivity. Support TL with handler QA/feedback What we're looking for: A positive "can do attitude" A desire to improve current processes and strategies Excellent communication skills Ability to react to changing/competing priorities Excellent working knowledge of Third Party Claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Claims Handling Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Part Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Programme Officer - UK Hours: Full time Contract: Permanent Salary: £28,400 per annum, plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. They operate in a hybrid pattern, combining home working with attendance at the office. About the Employer Our client is the UK's leading charity for film in education and the community. They provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching. The charity also runs their annual Film Festival which enables more than 400,000 pupils to visit the cinema for free, and their Film Awards - the UK's leading showcase for young filmmaking talent. The core programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Their vision - Film enriches the life of every child and young person. Their mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The Programme Officer UK will be instrumental in providing administrative support for the successful delivery of three programme strands across the UK. Reporting to the Joint Head of Programmes (Nations Lead), this role ensures the smooth and efficient running of projects by managing key organisational tasks, providing high quality customer service and supporting specific activities including data driven targeted work. Working closely with Programme Leads, Programme Coordinators and the wider team, the Programme Officer UK will play a vital role in maintaining seamless administration activities, contributing to the successful delivery and impact of their programmes. Main Responsibilities: Provide administrative support for the delivery of cross-programme activity in all four nations, including training for teachers and careers professionals, workshops, conferences and events. Meet regularly with each of the nations' teams to ensure a joined-up approach and understanding of the place-based programme activity and requirements in each area. Oversee and support the management and maintenance of the CRM database of nations' place-based activity across the UK, ensuring data is accurate and up to date. Assist with data collection and evaluation for reporting to funders by ensuring accurate data input and collection from relevant stakeholders including liaison with the Research and Data Coordinator. Collaborate with the Marcomms team to assist in promoting the programme across all communication channels, including signups to their training programme for educators, entries to their filmmaking competitions, their Awards, and bookings for their Festival, Spring Screenings and other events for their Screen Careers programme. Work with Marcomms and Programme Coordinators to run targeted marketing campaigns to increase and drive engagement in their place-based targeted areas across the UK. Assist in desk- based research to identify partners and organisations (including schools) to engage underserved and underrepresented young people in their programmes, sourcing relevant external information from across the education, youth and film industry sectors. Working with Programme Leads to support the development and delivery of their Youth Advisory Council and Education Ambassador initiatives. Undertake additional general administrative tasks to support the smooth running of the team including but not limited to customer support cases, equipment and materials inventory and orders, booking travel, processing invoices and regional social media channels, Represent the organisation at conferences and events as required. Any other reasonable duties assigned by the organisation. General Responsibilities: Commitment to quality internally and in all dealings with stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping live their EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of their work. Person Specification: Experience in administrative support, with strong organisational and time management skills and the ability to prioritise a busy workload. Confidence using CRM systems for accurate data input, analysis and reporting. Clear and effective communication skills (both written and verbal), with the ability to work collaboratively across teams. Good understanding of the UK education landscape and how film can be used in educational settings, along with awareness of the UK screen industry. Strong digital skills, including familiarity with Microsoft Office and general confidence with online systems and tools. Ability to support or contribute to marketing activity, such as email campaigns or targeted outreach. A proactive, adaptable and detail-focused approach, with the ability to work remotely. An interest in film and a commitment to engaging and supporting young people through creative opportunities. Minimum Requirements: Experience, knowledge and understanding of using CRM for analysis, insights and reporting. Proven track record and demonstratable experience in an administrative role. Excellent project and time management skills, an ability to prioritise a busy work schedule and to work remotely as required. Strong communication skills (verbal and written). Awareness and good understanding of the education market, curricula and how teachers can use film across the UK. Awareness and understanding of the screen industry landscape across the UK. Experience of cross-team working. Desirable: Experience of developing and implementing email campaigns Experience working within an education or arts charity contex Familiarity with the Microsoft Office suite A love and knowledge of film All staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. The charity is open to flexible working models wherever the role allows, including working compressed hours. They also offer a range of staff benefits and perks, including: They also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of the charity. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form. There you can find out more information and complete your application by following the instructions . All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at the charity's expense; employment is dependent upon this. No agencies please.
May 08, 2026
Full time
Programme Officer - UK Hours: Full time Contract: Permanent Salary: £28,400 per annum, plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. They operate in a hybrid pattern, combining home working with attendance at the office. About the Employer Our client is the UK's leading charity for film in education and the community. They provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching. The charity also runs their annual Film Festival which enables more than 400,000 pupils to visit the cinema for free, and their Film Awards - the UK's leading showcase for young filmmaking talent. The core programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Their vision - Film enriches the life of every child and young person. Their mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The Programme Officer UK will be instrumental in providing administrative support for the successful delivery of three programme strands across the UK. Reporting to the Joint Head of Programmes (Nations Lead), this role ensures the smooth and efficient running of projects by managing key organisational tasks, providing high quality customer service and supporting specific activities including data driven targeted work. Working closely with Programme Leads, Programme Coordinators and the wider team, the Programme Officer UK will play a vital role in maintaining seamless administration activities, contributing to the successful delivery and impact of their programmes. Main Responsibilities: Provide administrative support for the delivery of cross-programme activity in all four nations, including training for teachers and careers professionals, workshops, conferences and events. Meet regularly with each of the nations' teams to ensure a joined-up approach and understanding of the place-based programme activity and requirements in each area. Oversee and support the management and maintenance of the CRM database of nations' place-based activity across the UK, ensuring data is accurate and up to date. Assist with data collection and evaluation for reporting to funders by ensuring accurate data input and collection from relevant stakeholders including liaison with the Research and Data Coordinator. Collaborate with the Marcomms team to assist in promoting the programme across all communication channels, including signups to their training programme for educators, entries to their filmmaking competitions, their Awards, and bookings for their Festival, Spring Screenings and other events for their Screen Careers programme. Work with Marcomms and Programme Coordinators to run targeted marketing campaigns to increase and drive engagement in their place-based targeted areas across the UK. Assist in desk- based research to identify partners and organisations (including schools) to engage underserved and underrepresented young people in their programmes, sourcing relevant external information from across the education, youth and film industry sectors. Working with Programme Leads to support the development and delivery of their Youth Advisory Council and Education Ambassador initiatives. Undertake additional general administrative tasks to support the smooth running of the team including but not limited to customer support cases, equipment and materials inventory and orders, booking travel, processing invoices and regional social media channels, Represent the organisation at conferences and events as required. Any other reasonable duties assigned by the organisation. General Responsibilities: Commitment to quality internally and in all dealings with stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping live their EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of their work. Person Specification: Experience in administrative support, with strong organisational and time management skills and the ability to prioritise a busy workload. Confidence using CRM systems for accurate data input, analysis and reporting. Clear and effective communication skills (both written and verbal), with the ability to work collaboratively across teams. Good understanding of the UK education landscape and how film can be used in educational settings, along with awareness of the UK screen industry. Strong digital skills, including familiarity with Microsoft Office and general confidence with online systems and tools. Ability to support or contribute to marketing activity, such as email campaigns or targeted outreach. A proactive, adaptable and detail-focused approach, with the ability to work remotely. An interest in film and a commitment to engaging and supporting young people through creative opportunities. Minimum Requirements: Experience, knowledge and understanding of using CRM for analysis, insights and reporting. Proven track record and demonstratable experience in an administrative role. Excellent project and time management skills, an ability to prioritise a busy work schedule and to work remotely as required. Strong communication skills (verbal and written). Awareness and good understanding of the education market, curricula and how teachers can use film across the UK. Awareness and understanding of the screen industry landscape across the UK. Experience of cross-team working. Desirable: Experience of developing and implementing email campaigns Experience working within an education or arts charity contex Familiarity with the Microsoft Office suite A love and knowledge of film All staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. The charity is open to flexible working models wherever the role allows, including working compressed hours. They also offer a range of staff benefits and perks, including: They also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of the charity. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form. There you can find out more information and complete your application by following the instructions . All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at the charity's expense; employment is dependent upon this. No agencies please.
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
May 08, 2026
Full time
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
What's in it for you • Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Glasgow Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
May 08, 2026
Full time
What's in it for you • Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Glasgow Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Independent Living Advisor Location: Crewe, Chesire Hourly rate: 14.87 PAYE Contract Type: 3 months Overview We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme. Role Purpose The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements. Key Responsibilities Build positive relationships with residents, delivering a warm, responsive, and customer-focused service Support prospective residents with viewings and assist new tenants in settling into their homes Provide guidance on tenancy agreements, rights, and responsibilities Assist residents with housing benefit queries and accessing financial support Conduct regular health & safety checks, inspections, and risk assessments across the scheme Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services) Maintain accurate and up-to-date records, including resident and emergency contact information Respond to and report resident disputes or concerns Support referrals for aids, adaptations, and assistive technology to promote independence Respond appropriately to low-level emergencies and escalate where required Work collaboratively with internal teams to ensure seamless service delivery Coordinate and support Domestic Technicians in their daily duties and priorities Key Outcomes High levels of resident satisfaction and service delivery Residents understand scheme systems (e.g. intercoms, emergency procedures) Accurate, timely, and compliant record-keeping Adherence to organisational standards, policies, and regulatory requirements Achievement of individual and team objectives Essential Requirements Experience working with older people in a housing, care, or support setting Strong communication skills with the ability to adapt to individual needs Good administrative and numeracy skills Ability to work independently and collaboratively within a team Proficient in Microsoft Office Commitment to equality, diversity, and inclusion Desirable Skills & Experience Knowledge of Housing Benefit Experience supporting individuals through bereavement or loss Understanding of housing management and support services Additional Requirements Relevant professional or vocational qualification Full UK driving licence Willingness to work flexibly, including evenings and weekends Ability to work in a mobile capacity For more information about the role, please contact Richard Coombs on (phone number removed) and email a copy of your CV.
May 08, 2026
Seasonal
Independent Living Advisor Location: Crewe, Chesire Hourly rate: 14.87 PAYE Contract Type: 3 months Overview We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme. Role Purpose The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements. Key Responsibilities Build positive relationships with residents, delivering a warm, responsive, and customer-focused service Support prospective residents with viewings and assist new tenants in settling into their homes Provide guidance on tenancy agreements, rights, and responsibilities Assist residents with housing benefit queries and accessing financial support Conduct regular health & safety checks, inspections, and risk assessments across the scheme Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services) Maintain accurate and up-to-date records, including resident and emergency contact information Respond to and report resident disputes or concerns Support referrals for aids, adaptations, and assistive technology to promote independence Respond appropriately to low-level emergencies and escalate where required Work collaboratively with internal teams to ensure seamless service delivery Coordinate and support Domestic Technicians in their daily duties and priorities Key Outcomes High levels of resident satisfaction and service delivery Residents understand scheme systems (e.g. intercoms, emergency procedures) Accurate, timely, and compliant record-keeping Adherence to organisational standards, policies, and regulatory requirements Achievement of individual and team objectives Essential Requirements Experience working with older people in a housing, care, or support setting Strong communication skills with the ability to adapt to individual needs Good administrative and numeracy skills Ability to work independently and collaboratively within a team Proficient in Microsoft Office Commitment to equality, diversity, and inclusion Desirable Skills & Experience Knowledge of Housing Benefit Experience supporting individuals through bereavement or loss Understanding of housing management and support services Additional Requirements Relevant professional or vocational qualification Full UK driving licence Willingness to work flexibly, including evenings and weekends Ability to work in a mobile capacity For more information about the role, please contact Richard Coombs on (phone number removed) and email a copy of your CV.
Money Adviser (Welfare Rights Officer) Salary: 36,000 (Including 2,000 car allowance) Location: Bedford / Hybrid About the Role Are you passionate about helping people manage their finances and improve their wellbeing? bpha is seeking a dedicated Money Adviser to join our team. In this vital role, you will provide benefit and debt advice to our residents, helping them avoid financial difficulties and maximise their incomes. You'll proactively support those at risk, especially new tenants, and work to sustain tenancies and prevent rent arrears. As a Money Adviser, you will be: Delivering benefit and debt advice, information, and guidance to bpha residents. Targeting residents at high risk of financial difficulties, especially within their first year of tenancy. Raising awareness of financial capability through one-to-one sessions. Supporting customers with non-priority debt and negotiate affordable repayment plans. Working collaboratively to reduce fuel poverty and provide access to grants. Promoting the Money Advice Service internally and externally, including at community hubs. Delivering customer-centric service and manage complex cases. Providing training to staff on benefit changes and money advice. Contributing to specialist projects and support other areas of the organisation as needed. Maintaining up-to-date knowledge of relevant legislation and best practice. What we're looking for as a Money Adviser: Essential Skills & Experience: Proficiency in MS Word, Excel, Outlook, and PowerPoint. Strong written communication and numeracy skills. Customer-focused with excellent time management. Confident communicator able to manage a varied workload. Up-to-date working knowledge of benefit and debt legislation. Knowledge of Financial Conduct Authority standards. Experience providing welfare advice in a commercial environment. Experience with case management and securing external funding. Experience using MS Office and specialist money advice software. Partnership working with key stakeholders and local agencies. Qualifications: NVQ Level 4 Advice and Guidance or similar. Certificate in Money Advice Practice. Satisfactory enhanced DBS Check. Desirable: MS Visio skills. Strong analytical and reporting skills. Experience preparing and delivering training. Member of Institute of Money Advisors. Authorised Debt Relief Intermediary or DRO intermediary. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Are you ready to make a difference? If you are committed to making a real impact and share our values, we would love to hear from you! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
May 08, 2026
Full time
Money Adviser (Welfare Rights Officer) Salary: 36,000 (Including 2,000 car allowance) Location: Bedford / Hybrid About the Role Are you passionate about helping people manage their finances and improve their wellbeing? bpha is seeking a dedicated Money Adviser to join our team. In this vital role, you will provide benefit and debt advice to our residents, helping them avoid financial difficulties and maximise their incomes. You'll proactively support those at risk, especially new tenants, and work to sustain tenancies and prevent rent arrears. As a Money Adviser, you will be: Delivering benefit and debt advice, information, and guidance to bpha residents. Targeting residents at high risk of financial difficulties, especially within their first year of tenancy. Raising awareness of financial capability through one-to-one sessions. Supporting customers with non-priority debt and negotiate affordable repayment plans. Working collaboratively to reduce fuel poverty and provide access to grants. Promoting the Money Advice Service internally and externally, including at community hubs. Delivering customer-centric service and manage complex cases. Providing training to staff on benefit changes and money advice. Contributing to specialist projects and support other areas of the organisation as needed. Maintaining up-to-date knowledge of relevant legislation and best practice. What we're looking for as a Money Adviser: Essential Skills & Experience: Proficiency in MS Word, Excel, Outlook, and PowerPoint. Strong written communication and numeracy skills. Customer-focused with excellent time management. Confident communicator able to manage a varied workload. Up-to-date working knowledge of benefit and debt legislation. Knowledge of Financial Conduct Authority standards. Experience providing welfare advice in a commercial environment. Experience with case management and securing external funding. Experience using MS Office and specialist money advice software. Partnership working with key stakeholders and local agencies. Qualifications: NVQ Level 4 Advice and Guidance or similar. Certificate in Money Advice Practice. Satisfactory enhanced DBS Check. Desirable: MS Visio skills. Strong analytical and reporting skills. Experience preparing and delivering training. Member of Institute of Money Advisors. Authorised Debt Relief Intermediary or DRO intermediary. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Are you ready to make a difference? If you are committed to making a real impact and share our values, we would love to hear from you! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Salisbury. The Service Advisor is responsible for every aspect of a customers after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability click apply for full job details
May 08, 2026
Full time
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Salisbury. The Service Advisor is responsible for every aspect of a customers after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability click apply for full job details
Role: Customer Experience Advisor Contract: 6 months Base Location: Warrington, UK (on-site) Working Pattern: Full-time (Mon-Friday - between 8am to 8pm) You must be able to start as soon as possible. Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with company's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling our products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language.
May 08, 2026
Full time
Role: Customer Experience Advisor Contract: 6 months Base Location: Warrington, UK (on-site) Working Pattern: Full-time (Mon-Friday - between 8am to 8pm) You must be able to start as soon as possible. Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with company's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling our products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language.
Requirements: Minimum level 2 Motor vehicle. 2 years or more in the industry. Full UK Driving licence. Own tools required ( Specialist tooling supplied) Experience in vehicle diagnostics and fault finding. Vehicle servicing and repairs Cam belts / Cam chains and engine works Clutch repairs and gearboxes Ability to communicate with service advisors and customers if and when required. If you are hard working person looking for a new challenge, please get in touch.
May 08, 2026
Full time
Requirements: Minimum level 2 Motor vehicle. 2 years or more in the industry. Full UK Driving licence. Own tools required ( Specialist tooling supplied) Experience in vehicle diagnostics and fault finding. Vehicle servicing and repairs Cam belts / Cam chains and engine works Clutch repairs and gearboxes Ability to communicate with service advisors and customers if and when required. If you are hard working person looking for a new challenge, please get in touch.
We are one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you'll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers. We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At our Customer Service (CS) team isn't just a department-it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth. Responsibilities Deal effectively with customers on a daily basis in a polite and professional manner Respond to emails efficiently, follow up with calls as required Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes Responsible for review of reprinted jobs prior to dispatch Tracking deliveries with courier service and recording relevant information Managing returned jobs via courier service Accurately log all calls throughout the day Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media Respond to reviews on Trustpilot Skills Demonstrate good telephone manner, understanding and empathy skills. Ability to apply common sense understanding to carry out detailed written or oral instructions. Must have a high level of accuracy Able to demonstrate initiative and ability to prioritise Ability to work within a fast paced environment Able to effectively multi-task Benefits 22 days holiday rising to 25 with service, plus 8 days bank holidays Staff discounts & Friends and Family discounts on print Cycle to work scheme, Home & Tech Scheme and EV scheme Breakfast and drinks provided Summer and Christmas Parties Street food days Access to Perkbox and Employee Assistance Programmes Enhanced parental leave Employee referral scheme
May 08, 2026
Full time
We are one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you'll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers. We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At our Customer Service (CS) team isn't just a department-it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth. Responsibilities Deal effectively with customers on a daily basis in a polite and professional manner Respond to emails efficiently, follow up with calls as required Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes Responsible for review of reprinted jobs prior to dispatch Tracking deliveries with courier service and recording relevant information Managing returned jobs via courier service Accurately log all calls throughout the day Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media Respond to reviews on Trustpilot Skills Demonstrate good telephone manner, understanding and empathy skills. Ability to apply common sense understanding to carry out detailed written or oral instructions. Must have a high level of accuracy Able to demonstrate initiative and ability to prioritise Ability to work within a fast paced environment Able to effectively multi-task Benefits 22 days holiday rising to 25 with service, plus 8 days bank holidays Staff discounts & Friends and Family discounts on print Cycle to work scheme, Home & Tech Scheme and EV scheme Breakfast and drinks provided Summer and Christmas Parties Street food days Access to Perkbox and Employee Assistance Programmes Enhanced parental leave Employee referral scheme
Global Process Program Manager (Travel & Events) page is loaded Global Process Program Manager (Travel & Events)remote type: On-sitelocations: London, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ501138 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Global Process Program Manager - JLL What this job involves: The Global Process Program Manager will play a vital role on the Travel and Events team, working cross-functionally to execute the implementation strategy that supports operational infrastructure and service delivery effectiveness. This role is responsible for the execution of project implementations across APAC, EMEA, and LATAM regions. As an ideal candidate, you are an analytical thinker and detail-oriented professional who thrives in a fast-paced and constantly evolving environment. You are a goal-oriented high achiever who understands the importance of working backwards to exceed expectations, establishing scalable frameworks for major site expansions while ensuring consistent service delivery across all global locations. What your day-to-day will look like: Execute the implementation strategy and operational plans for T&E's globalization across APAC, EMEA, and LATAM regions, ensuring project team members complete key deliverables on schedule while establishing scalable frameworks for major site expansions Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards, building reusable operational frameworks and documenting vendor partnerships that enable consistent service delivery across all global locations Manage operational project plans, resources, deadlines, and risks for simple to standard project and supplier implementations, providing updates, communicating challenges or barriers, and translating them into actionable plans that support global expansion objectives Proactively analyze deadlines and competing priorities across multiple site launches, creating prioritization plans to ensure objectives are met while balancing the complexity of simultaneous regional operations Anticipate resistance as a result of new or updated processes, analyze change impact for better utilization and adoption of SOPs, and implement strategic change management programs that prevent inconsistencies and escalations across regions Lead simple to standard project and supplier implementations on behalf of the Travel and Events team, ensuring standardized approaches are applied across all regional expansions Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, ensuring consistent knowledge transfer across global teams Assist with other related tasks as assigned to support the team's globalization strategy and operational excellence Required Qualifications: 3-5+ years of project management or meeting & events operations management experience 3-5+ years implementing organizational initiatives Strong analytical and problem-solving skills Demonstrated ability to manage and prioritize multiple/competing projects and timelines Strong communication skills, both verbal and written Working knowledge of organizational change management processes Experience creating process maps, playbooks, standard operating procedures, and journey maps Preferred Qualifications: 2-4 year college degree or equivalent work experience 3+ years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs) Third-party meeting management vendor/agency operations, consulting, and/or implementation experience Experience using waterfall, six sigma yellow or green belt, lean, or agile implementation methodologies Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation Experience managing direct reports Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent) Experience communicating with all levels of stakeholders Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders Location: OnsiteAt JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion. Location: On-site -London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined
May 08, 2026
Full time
Global Process Program Manager (Travel & Events) page is loaded Global Process Program Manager (Travel & Events)remote type: On-sitelocations: London, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ501138 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Global Process Program Manager - JLL What this job involves: The Global Process Program Manager will play a vital role on the Travel and Events team, working cross-functionally to execute the implementation strategy that supports operational infrastructure and service delivery effectiveness. This role is responsible for the execution of project implementations across APAC, EMEA, and LATAM regions. As an ideal candidate, you are an analytical thinker and detail-oriented professional who thrives in a fast-paced and constantly evolving environment. You are a goal-oriented high achiever who understands the importance of working backwards to exceed expectations, establishing scalable frameworks for major site expansions while ensuring consistent service delivery across all global locations. What your day-to-day will look like: Execute the implementation strategy and operational plans for T&E's globalization across APAC, EMEA, and LATAM regions, ensuring project team members complete key deliverables on schedule while establishing scalable frameworks for major site expansions Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards, building reusable operational frameworks and documenting vendor partnerships that enable consistent service delivery across all global locations Manage operational project plans, resources, deadlines, and risks for simple to standard project and supplier implementations, providing updates, communicating challenges or barriers, and translating them into actionable plans that support global expansion objectives Proactively analyze deadlines and competing priorities across multiple site launches, creating prioritization plans to ensure objectives are met while balancing the complexity of simultaneous regional operations Anticipate resistance as a result of new or updated processes, analyze change impact for better utilization and adoption of SOPs, and implement strategic change management programs that prevent inconsistencies and escalations across regions Lead simple to standard project and supplier implementations on behalf of the Travel and Events team, ensuring standardized approaches are applied across all regional expansions Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, ensuring consistent knowledge transfer across global teams Assist with other related tasks as assigned to support the team's globalization strategy and operational excellence Required Qualifications: 3-5+ years of project management or meeting & events operations management experience 3-5+ years implementing organizational initiatives Strong analytical and problem-solving skills Demonstrated ability to manage and prioritize multiple/competing projects and timelines Strong communication skills, both verbal and written Working knowledge of organizational change management processes Experience creating process maps, playbooks, standard operating procedures, and journey maps Preferred Qualifications: 2-4 year college degree or equivalent work experience 3+ years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs) Third-party meeting management vendor/agency operations, consulting, and/or implementation experience Experience using waterfall, six sigma yellow or green belt, lean, or agile implementation methodologies Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation Experience managing direct reports Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent) Experience communicating with all levels of stakeholders Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders Location: OnsiteAt JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion. Location: On-site -London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Provide basic IT support and guidance for common technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow processes Willingness to learn technical skills
May 08, 2026
Full time
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Provide basic IT support and guidance for common technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow processes Willingness to learn technical skills
Workplace Coordinator page is loaded Workplace Coordinatorremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ491622 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Management What this job involves The Workplace Coordinator will assist with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support where required. What your day will look like Provides hospitality and support for guests, visitors, and employees at client location Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA) Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office are completed to a high standard Take ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs) Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolved Complete detailed inspections to discover all issues and assign tickets Ensure that facilities are compliant with local building, health, safety, and fire codes and regulations, report any issues immediately through the appropriate channels Create and implement site operational rules and standard operating procedures. Identify opportunities for improved operational standards Proactive in finding improvements and following through on a plan to complete Complete short and long-term projects for the client Ensure all work completed stays within the client's budget Identify costs saving ideas Coordinates special events in support of client or JLL Pick-up, drop-off, prepare postage/labels Support the client event team with coordinating JLL onsite vendors to set up events Coordinate with the relevant client teams to set up co-location spaces Manage office supplies and reorder stock as required Maintain premises in neat and good working condition at all times Liaising with other teams to provide a consistent and seamless experience to all location end users. Support location leads with local events within the assigned event spaces and areas Support and manage catering requests for events Support and maintain an accurate Space Planning overview for the client occupied space Assist the wider CRE Team with remote Client Remote sites Finance Management Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner Support to track all site relevant actual spends vs. budget Ensure prompt and accurate management of purchase orders Raising and receipting of purchase orders in systems as required Health & Safety Management Conduct regular audits to ensure safety procedures on site are in place and working Ensure all records are kept up to date in relevant locations Ensure H&S Roles and Responsibilities for the account are understood and in place on site. Assist in carrying out safety procedures when needed Reporting on JLL H&S platforms as required Vendor and Supplier Management Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works) Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL management Assist in the procurement of vendors and services as required Account Performance Develop and maintain strong and healthy relationships with the client and key stakeholders Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction Complete all reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvement Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead Ensure compliance with JLL minimum audit standards Update facilities related information as requested. Other duties as assigned by the Account Lead / Real Estate Identify any innovations and best practises that can support the account Contribute to the JLL H&S standards and work within the agreed H&S roles and responsibilities Client Focus & Relationship Management Demonstrates proactive & professional approach to customer service and stakeholder engagement Ability to interact with a wide range of client staff, including senior levels Has a customer service oriented attitude Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment
May 08, 2026
Full time
Workplace Coordinator page is loaded Workplace Coordinatorremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ491622 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Management What this job involves The Workplace Coordinator will assist with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support where required. What your day will look like Provides hospitality and support for guests, visitors, and employees at client location Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA) Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office are completed to a high standard Take ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs) Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolved Complete detailed inspections to discover all issues and assign tickets Ensure that facilities are compliant with local building, health, safety, and fire codes and regulations, report any issues immediately through the appropriate channels Create and implement site operational rules and standard operating procedures. Identify opportunities for improved operational standards Proactive in finding improvements and following through on a plan to complete Complete short and long-term projects for the client Ensure all work completed stays within the client's budget Identify costs saving ideas Coordinates special events in support of client or JLL Pick-up, drop-off, prepare postage/labels Support the client event team with coordinating JLL onsite vendors to set up events Coordinate with the relevant client teams to set up co-location spaces Manage office supplies and reorder stock as required Maintain premises in neat and good working condition at all times Liaising with other teams to provide a consistent and seamless experience to all location end users. Support location leads with local events within the assigned event spaces and areas Support and manage catering requests for events Support and maintain an accurate Space Planning overview for the client occupied space Assist the wider CRE Team with remote Client Remote sites Finance Management Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner Support to track all site relevant actual spends vs. budget Ensure prompt and accurate management of purchase orders Raising and receipting of purchase orders in systems as required Health & Safety Management Conduct regular audits to ensure safety procedures on site are in place and working Ensure all records are kept up to date in relevant locations Ensure H&S Roles and Responsibilities for the account are understood and in place on site. Assist in carrying out safety procedures when needed Reporting on JLL H&S platforms as required Vendor and Supplier Management Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works) Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL management Assist in the procurement of vendors and services as required Account Performance Develop and maintain strong and healthy relationships with the client and key stakeholders Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction Complete all reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvement Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead Ensure compliance with JLL minimum audit standards Update facilities related information as requested. Other duties as assigned by the Account Lead / Real Estate Identify any innovations and best practises that can support the account Contribute to the JLL H&S standards and work within the agreed H&S roles and responsibilities Client Focus & Relationship Management Demonstrates proactive & professional approach to customer service and stakeholder engagement Ability to interact with a wide range of client staff, including senior levels Has a customer service oriented attitude Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment
Victim Support are looking to recruit Children and Young Person's Independent Domestic Violence Advocates (CHIDVA) to join our Children and Young Persons team in Barrow-In-Furness Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression About the Role This role is based in Barrow-In-Furness. You will need to travel to meet clients & work across areas as required. As a Children and Young People IDVA (CHIDVA), you will play a vital role in providing high quality, end-to-end support to children and young people who have experienced domestic abuse across Cumberland. You will act as the single point of contact for young victims throughout their recovery process, delivering support and interventions in a group setting or one-to-one basis. You will need: - You will have a thorough understanding of domestic abuse and its impact on child victim/survivors. You will understand safety and risk and how it relates to children and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential. You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. To be successful in this role you should have good IT skills & thorough safe guarding awareness. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
May 08, 2026
Full time
Victim Support are looking to recruit Children and Young Person's Independent Domestic Violence Advocates (CHIDVA) to join our Children and Young Persons team in Barrow-In-Furness Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression About the Role This role is based in Barrow-In-Furness. You will need to travel to meet clients & work across areas as required. As a Children and Young People IDVA (CHIDVA), you will play a vital role in providing high quality, end-to-end support to children and young people who have experienced domestic abuse across Cumberland. You will act as the single point of contact for young victims throughout their recovery process, delivering support and interventions in a group setting or one-to-one basis. You will need: - You will have a thorough understanding of domestic abuse and its impact on child victim/survivors. You will understand safety and risk and how it relates to children and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential. You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. To be successful in this role you should have good IT skills & thorough safe guarding awareness. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Our mission is to help over 55's live their later life with freedom and peace of mind. We're committed to achieving this mission by providing innovative, customer-focused lending solutions that meet the unique needs of those aged 55 or over and their families. We are looking for a qualified Senior Solicitor to lead and develop our Group Lending Legal Team. The legal team supports the lending function of our Group providing expert property legal advice, strategic guidance, and operational support across the full end-to-end lifecycle of lifetime mortgage products. The Head of Group Lending Legal Team is a senior leadership role with primary responsibility for overseeing the property and conveyancing related legal aspects of lifetime mortgage lending within more2life, together with the provision of legal oversight on key contracts and commercial arrangements. The role plays a key strategic role in shaping lending policies, managing legal risk and providing oversight and direction on conveyancing related legal issues arising from secured lending activity. The successful candidate will act as the senior legal authority for our lending division, ensuring regulatory compliance, legal risk management, operational excellence, and high-quality technical legal support to the wider business. Main role & responsibilities: As well as leading, mentoring and developing the legal team you will play a key role in providing legal leadership across the full lifetime mortgage cycle. Working closely with Underwriting, Risk, Compliance and Operations teams, you will provide expert legal oversight and strategic support across the business. Origination & Conveyancing Provide senior legal oversight of all legal property conveyancing related aspects of lifetime mortgage lending, Provide expert advice on complex conveyancing matters, including leasehold, title defects, estate rent charges and non-standard property issues, ensure processes align with regulatory requirements, lender policies, and industry standards. Post Completion Support the Servicing team on post completion activity including transfers of equity, part sale of land and service charge arrears Instructing and managing external legal advisors on repossession litigation, providing clear advice to senior stakeholders on risk, progress and outcomes Contract Support Drafting, reviewing and advising on a range of commercial contracts supporting the lending business, with a particular focus on supplier agreements. Providing legal advice on contractual risk, negotiating terms and ensuring agreements align with internal policies and commercial objectives Working with Operations and the Head of Supplier Relationships to support effective supplier onboarding and ongoing contract management Legal Risk & Governance Identify, assess, and mitigate legal risks across the lending lifecycle. Ensure compliance with relevant legislation, regulation, and best practice Contribute to governance frameworks, internal policies, and audit responses. Provide clear and pragmatic legal advice to senior stakeholders. Advise the business on legal risk, policy changes, and legislative developments affecting conveyancing and lifetime mortgage products Stakeholder Engagement Act as a trusted legal adviser to senior leadership and key business stakeholders. Work collaboratively with Compliance, Risk, Operations, and Customer teams. Represent the legal function in internal forums, projects, and change initiatives. Continuous Improvement Drive process improvements and efficiencies within the legal function. Embed consistent standards, strong controls, and high-quality legal outcomes. Support transformation initiatives and growth of the lending business. Ideally, we will be looking for: Qualified Solicitor (England & Wales) with a minimum of 7 years PQE in Residential Property gained either in house or in private practice Experience of drafting and negotiating commercial contracts Ability to identify and communicate legal issues to a non legal audience Strong technical knowledge of conveyancing and mortgage-related legal work. Experience managing or leading legal teams. Strong commercial awareness and ability to provide pragmatic business-focused advice. Experience within lifetime mortgages, equity release or specialist lending is desirable Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops
May 08, 2026
Full time
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Our mission is to help over 55's live their later life with freedom and peace of mind. We're committed to achieving this mission by providing innovative, customer-focused lending solutions that meet the unique needs of those aged 55 or over and their families. We are looking for a qualified Senior Solicitor to lead and develop our Group Lending Legal Team. The legal team supports the lending function of our Group providing expert property legal advice, strategic guidance, and operational support across the full end-to-end lifecycle of lifetime mortgage products. The Head of Group Lending Legal Team is a senior leadership role with primary responsibility for overseeing the property and conveyancing related legal aspects of lifetime mortgage lending within more2life, together with the provision of legal oversight on key contracts and commercial arrangements. The role plays a key strategic role in shaping lending policies, managing legal risk and providing oversight and direction on conveyancing related legal issues arising from secured lending activity. The successful candidate will act as the senior legal authority for our lending division, ensuring regulatory compliance, legal risk management, operational excellence, and high-quality technical legal support to the wider business. Main role & responsibilities: As well as leading, mentoring and developing the legal team you will play a key role in providing legal leadership across the full lifetime mortgage cycle. Working closely with Underwriting, Risk, Compliance and Operations teams, you will provide expert legal oversight and strategic support across the business. Origination & Conveyancing Provide senior legal oversight of all legal property conveyancing related aspects of lifetime mortgage lending, Provide expert advice on complex conveyancing matters, including leasehold, title defects, estate rent charges and non-standard property issues, ensure processes align with regulatory requirements, lender policies, and industry standards. Post Completion Support the Servicing team on post completion activity including transfers of equity, part sale of land and service charge arrears Instructing and managing external legal advisors on repossession litigation, providing clear advice to senior stakeholders on risk, progress and outcomes Contract Support Drafting, reviewing and advising on a range of commercial contracts supporting the lending business, with a particular focus on supplier agreements. Providing legal advice on contractual risk, negotiating terms and ensuring agreements align with internal policies and commercial objectives Working with Operations and the Head of Supplier Relationships to support effective supplier onboarding and ongoing contract management Legal Risk & Governance Identify, assess, and mitigate legal risks across the lending lifecycle. Ensure compliance with relevant legislation, regulation, and best practice Contribute to governance frameworks, internal policies, and audit responses. Provide clear and pragmatic legal advice to senior stakeholders. Advise the business on legal risk, policy changes, and legislative developments affecting conveyancing and lifetime mortgage products Stakeholder Engagement Act as a trusted legal adviser to senior leadership and key business stakeholders. Work collaboratively with Compliance, Risk, Operations, and Customer teams. Represent the legal function in internal forums, projects, and change initiatives. Continuous Improvement Drive process improvements and efficiencies within the legal function. Embed consistent standards, strong controls, and high-quality legal outcomes. Support transformation initiatives and growth of the lending business. Ideally, we will be looking for: Qualified Solicitor (England & Wales) with a minimum of 7 years PQE in Residential Property gained either in house or in private practice Experience of drafting and negotiating commercial contracts Ability to identify and communicate legal issues to a non legal audience Strong technical knowledge of conveyancing and mortgage-related legal work. Experience managing or leading legal teams. Strong commercial awareness and ability to provide pragmatic business-focused advice. Experience within lifetime mortgages, equity release or specialist lending is desirable Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops
A car dealership in Yeovil seeks an enthusiastic Service Advisor to join their team. Responsibilities include arranging bookings in the Service Department, ensuring efficient workshop loading, and upselling additional services and special offers. The ideal candidate will have experience as a Service Advisor, knowledge of DMS systems such as Kerridge, and hold a full manual UK Driving License. This is a great opportunity for a hard-working individual to contribute to a dynamic environment.
May 08, 2026
Full time
A car dealership in Yeovil seeks an enthusiastic Service Advisor to join their team. Responsibilities include arranging bookings in the Service Department, ensuring efficient workshop loading, and upselling additional services and special offers. The ideal candidate will have experience as a Service Advisor, knowledge of DMS systems such as Kerridge, and hold a full manual UK Driving License. This is a great opportunity for a hard-working individual to contribute to a dynamic environment.
Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
May 08, 2026
Full time
Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Sales Advisor Shift Pattern - 20 hours Part Time Evenings Location - Glasgow Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 08, 2026
Full time
Sales Advisor Shift Pattern - 20 hours Part Time Evenings Location - Glasgow Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
