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The starting salary for this role is 36,873 per annum based on a 36-hour working week. Are you a great communicator and influencer who is comfortable working in a technology environment? Are you familiar with IT Service Management practices? We are looking for a solution-focused and pragmatic Change Co-ordinator in our IT & Digital Service Transition team. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer's leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residents About the Role IT & Digital is an inclusive and collaborative service that thrives on solving business challenges through innovative thinking and impactful delivery of new and emerging technologies. We are driving ahead with automation projects, business transformation and data insight, among other things - all of which generates changes to Surrey County Council's infrastructure, business applications and end user digital tools. In our team you will learn something new every day and come into contact with lots of different people, services and technologies. You will become the local change expert and 'critical friend' to project managers, technical leads, business stakeholders and suppliers/partners, helping to ensure that IT changes are introduced to our environment safely and without disruption to essential local services. You will do this by: Managing the throughput of change requests, following standardised methods and procedures - such as workflows and process gateways Checking that changes are compliant with standards, for example IT & Digital security, technical and architectural standards Assisting with the smooth transition of Project and large scale work into the business as usual arena Using your interpersonal and influencing skills to promote the services and support our team offers, and working with colleagues to design and implement improvements Exercising attention to detail and proactively learning about the IT environment in which changes are implemented Using your knowledge of Microsoft 365 tools to help you collaborate and communicate effectively. As Change Co-ordinator, you will be part of IT & Digital's Architecture, Transition and PPM Service which plans and assures roadmaps and strategies for IT systems so that when systems are introduced, updated or replaced, the council remains secure and resilient. Working across projects, we support our business through periods of change, ensuring that solutions, delivery and service-readiness adhere to the highest IT standards. This is a fantastic opportunity to take your next step in IT, knowing that you will gain experience across a wide range of council services and projects. When you are ready to progress further still, IT & Digital has many possible follow-on roles, all of them supporting the delivery of excellent services to the residents and visitors of Surrey County Council. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven written and oral communication and interpersonal skills with good negotiation and influencing skills. Ability to work collaboratively with internal and external partners/professionals. Ability to understand, meet and exceed customer expectations. Ability to work on your own initiative, with solution focused problem-solving skills. To apply, we request that you submit a CV and you will be asked the following four questions: What is your understanding of how change is governed in local government? How has your role supported this governance in practice? Describe your experience of assessing a proposed change within a local government or public sector environment. How did you determine the level of risk, impact, and urgency of the change? Give an example of how you have supported communication and stakeholder engagement during a significant change. How did you ensure services, users, and partners were appropriately informed and impacts minimised? Describe how you have monitored the outcome of a change after implementation. What measures did you use to determine success, and how were lessons learned captured and applied? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 20/05/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.

Your new company This is an exciting opportunity to join a well-established and purpose-driven housing organisation committed to delivering high-quality neighbourhood services and improving the lives of its customers. With a strong focus on collaboration, respect, and continuous improvement, the organisation works closely with local partners to create safe, sustainable communities. Your new role As Localities Team Manager, you will lead and develop a team responsible for delivering responsive, customer-focused housing and neighbourhood services. Managing Neighbourhood Coordinators and Enforcement Case Coordinators, you will ensure the effective handling of tenancy management, safeguarding, and complex casework.You will play a key role in overseeing operational performance, supporting service delivery, and providing expert guidance on tenancy enforcement, anti-social behaviour, and safeguarding matters. Working closely with senior leadership, you will also contribute to service transformation, helping to implement new processes and drive continuous improvement.The role will involve: Leading, motivating, and developing a high-performing team. Managing complex and sensitive casework, including safeguarding concerns. Building strong partnerships with external agencies such as the police, social care, and health services. Representing the organisation at multi-agency meetings and deputising for senior management when required. Driving service improvements through data analysis, feedback, and process redesign. Ensuring consistent application of policies, procedures, and service standards. What you'll need to succeed To be successful in this role, you will bring strong experience within housing, neighbourhood management, or a related field, alongside proven leadership capability.You will also demonstrate: Sound knowledge of housing legislation, tenancy management, ASB, and safeguarding. Experience managing and developing staff, including performance management. Strong partnership working skills with statutory and voluntary agencies. Excellent communication, problem-solving, and decision-making abilities. The ability to manage complex workloads and competing priorities. A proactive, customer-focused mindset with a drive for continuous improvement. Confidence using housing management systems and performance data. A relevant housing qualification is desirable but not essential. What you'll get in return In return, you will receive a competitive package and the opportunity to make a meaningful impact within a forward-thinking organisation, including: 42,500 annual salary Generous annual leave entitlement Employer pension contributions + additional benefits Hybrid working arrangements Strong focus on professional development and career progression The chance to lead a motivated team and shape service delivery What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Who we are GlobalData Healthcare is the leading intelligence provider for Pharma, Biotech and Medical Device companies, helping them decode markets, outmanoeuvre competitors, and reach more customers. We're at a pivotal growth moment: recently carved out from GlobalData with transformational investment behind us, and ambitious targets ahead. The role This is a pure growth role, you'll own a portfolio of 50 mid-market biopharma, medtech, and/or professional services accounts, with full responsibility for upsell, expansion, and renewal. If you're a hunter who also or aspires to build lasting client relationships, this is your next move. We re looking for a Strategic Account Manager to join our Healthcare team where we are a leading business intelligence provider in the Pharmaceutical and Medical Device markets. Our platform enables organisations to evaluate partners and investors, plan new products and market entry to get ahead of their competition. Key Responsibilities As a hunter, you will grow and maintain an existing client base by closing upsell sales and growing and retaining existing contracts Foster long term relationships and strategically map, plan, and execute a renewal plan to strengthen the retention for each of your 50 accounts. Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed. Achieve monthly sales targets for both upsell and renewals. If you are a quota crusher, this role is for you. What gets measured, grows! Achieve weekly KPIs to stay on track to achieve your specific goals (annual target, President s Club, commission checks, stretch targets, annual awards, etc.) Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas, and contingency plans. Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues. Compete and collaborate with colleagues of all levels proactively, positively, and professionally. Work with C-suite, vice president and director level personas. Travel to see customers at least once per quarter. What are we looking for 5+ Years of B2B sales is required, ARR sales is preferred, industry sales is a bonus. Top performers without pharma experience are welcome to apply. Proven hunter with experience as an Account Executive, Business Development Executive, or Sales Development Representative. Account management experience translates best to this role when it s focused on growing accounts as well as retaining and servicing customers at a high level. Foster long-term strategic relationships with key client stakeholders to renew your book of business. You ll be joining a high-performance culture where the standards are high, and peers competitively and collaboratively push each other to be better As a top performer, you will need to demonstrate a proven track record of target achievement. Seller must have strong discovery skills to execute a consultative sale. Driven, competitive, assertive, intellectually curious, and gritty sales professionals make up the strongest parts of our team. We are currently three days a week in office in midtown Manhattan and may in the future go to four days. A growth mindset is required. Our award-winning leadership team is committed to growing our people and grow their careers. You will need to demonstrate a proven and successful track record of growing accounts. What we offer: High growth, ambitious environment that offers unlimited opportunities for success Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities Competitive base salary plus OTE and attractive, uncapped commission structure Why now? Freshly carved out from GlobalData with significant investment, a rare chance to join at the inflection point Fast-paced, entrepreneurial environment with real ownership over your accounts and your earnings Award-winning leadership team with a genuine track record of developing and promoting sales talent In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with new technology solutions and services to take to existing clients. North West based, well established with an impressive list of clients spread nationwide The Person: Minimum of 2 years experience in a consultative account manager role or new business sales role, ideally with an MSP / Managed Service Provider / IT Solutions / IT Services provider. Capable of building trusting partnerships with various levels including Director Level Used to working closely with organisations to understand needs, resolve issues and provide a variety of solutions. Must be able to demonstrate a consultative/solution sales led approach and looking to develop their career with more sophisticated technology solutions and services. Experience of Selling IT Managed Services would be highly desirable but not essential as full training will be provided This is a privately owned, growing business and the successful Account Manager will have the opportunity to develop their career without any boundaries. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 35,000 to 40,000. The OTE from this portfolio of accounts will exceed 50k - 60k per year. The package offered could be higher for exceptional Account Manager / Business Development Manager with more experience. There will be no cap on earnings. Earning 100k+ by Year 3 with this organisation is a realistic ambition. This is an exciting opportunity for an Account Manager or Business Development Manager (BDM) wanting to make a significant contribution to an organisation and be well rewarded for what they achieve. There are also real long-term opportunities for career development within this organisation. Applications are invited from Account Managers that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Account Manager / Business Development Manager / Account Executive who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts. This organisation is looking for individuals with experience in some of the following areas:- Software Sales; IT New Business Sales; IT Security Sales; IT Infrastructure Solutions; IT Mobile Technology Sales; IT Mail and Messaging Solutions; IT Network Sales; Systems Integrator Sales; IT Consultancy Sales; IT Outsourcing; IT Managed Services Sales; IT Professional Services Sales; End User IT Sales; IT Hardware Sales; Value Added Reseller Sales (VAR); Field Sales; Business Development Manager; Account Manager; ;

Leading Housing Association North London (Hybrid) £50,-Month Fixed-Term Our client, an established housing association with deep community roots, is seeking an experienced Housing Operations & Project Manager to provide focused leadership during an exciting period of service improvement and digital transformation. About Our Client Founded over 50 years ago, this housing association has grown into a vital provider of affordable housing across four North London boroughs. Managing around 1,600 homes, they're a local landlord deeply connected to their community, providing affordable housing, supported living for young people, and retirement schemes. Their team of 100 dedicated professionals delivers excellent and innovative housing services through shared values that make a real difference locally. They're a Disability Confident Employer, anti-racism organisation, and welcome people from all faiths and backgrounds. The Role This 12-month fixed-term position reports directly to the Chief Executive and offers the chance to drive meaningful change across housing operations. You'll lead key projects including tenant involvement, leasehold and homeownership processes, and digital transformation whilst ensuring KPI performance and regulatory compliance. Key responsibilities: -Lead housing management projects with full accountability for timelines, risks and resources -Drive tenant involvement initiatives, embedding resident voice into service improvement -Manage complex tenancy matters including leaseholder enquiries and Section 20 consultations -Oversee agency-managed portfolio delivery and contract management -Champion digital transformation as the housing system lead -Deliver tenancy audits and evidence-based decision making -Support leasehold processes including shared ownership staircasing and lease enforcement What You'll Bring -Significant experience in a similar housing operations or project management role -Strong knowledge of tenancy management law, regulatory guidance and housing policies -Proven track record in tenant involvement and customer-focused service delivery -Experience managing projects in a regulated environment -Strong IT skills with housing management systems experience -Natural ability to translate strategy into operational delivery -Commitment to quality, accuracy and continuous improvement What's On Offer -£50,000 salary for this 12-month fixed-term role -25 days holiday plus bank holidays -Generous pension scheme -Health care cashback scheme and employee assistance programme -Hybrid working after probation -Supportive, friendly working environment with development opportunities This is an excellent opportunity for an experienced housing professional to make a tangible impact during a critical transformation period whilst working for a values-driven organisation that truly serves its community.

Join us as Revenue Manager / Revenue & Billing Manager based in West Bromwich and play a key leadership role within our Finance & Operations function during an exciting period of transformation and growth. This is a fantastic opportunity for a commercially minded leader with experience across billing, contracts, revenue operations, forecasting, and team management to make a real impact within a globally recognised organisation. You will take ownership of contract lifecycle management, service revenue processes, billing accuracy, forecasting, customer escalations, and operational performance while driving continuous improvement, automation, and data-led decision making across the function. Leading the Revenue Team, you will work closely with finance, sales, service, and senior stakeholders to ensure efficient processes, exceptional customer service, and strong commercial outcomes. You will also play a key role in improving workflows, enhancing reporting through Power BI and ServiceNow, supporting change initiatives, and developing a high-performing, collaborative team culture. Revenue Manager aka Revenue Operations Manager, Billing & Revenue Manager, Commercial Operations Manager, Contract Revenue Manager Location: West Bromwich, West Midlands (Hybrid working with flexibility around WFH, however we do prefer that the successful individual will be in the office more so than not) Salary: £43k + £5k car allowance and great benefits. We're looking for an analytical and forward-thinking people leader with strong stakeholder management skills, preferably with experience managing operational or revenue-focused teams, and the ability to influence at management level. If you come from a Senior or Team Lead role and are looking for a step up, we would also love to hear from you. You should be highly organised, commercially aware, customer-focused, and confident working with forecasting, reporting, billing operations, and process improvement initiatives. Sound like you? Keen to apply? CLICK APPLY and send through a copy of a CV.

BUSINESS UNIT MANAGING DIRECTOR - REPAIRS / MAINTENANCE / VOIDS Social Housing Property Services 130,000- 160,000 Base Salary + Bonus + Car Allowance + Benefits Total Package Potential: Circa 190,000 Northern Home Counties / East Midlands Border Office Based with Regional Travel A high-growth business. A strengthened leadership team. A clear pathway for the next generation of operational leaders. Following a highly successful senior leadership recruitment campaign, our client is now seeking to appoint an additional Business Unit Managing Director as part of its continued operational expansion strategy. This is not a replacement role. It is a deliberate investment in operational leadership capability. The business continues to grow rapidly through contract expansion, increasing operational complexity, and wider client demands. As a result, the organisation is strengthening leadership beneath Divisional Managing Director level to improve operational control, accountability, succession capability, and scalability. This role is designed for a commercially aware, operationally strong leader seeking: Greater responsibility Broader operational exposure Increased commercial accountability More strategic involvement A genuine pathway toward future divisional leadership About the business This is a highly successful, privately owned property services organisation delivering responsive repairs, maintenance, voids, and refurbishment contracts across the UK. The business has built its reputation through: Delivery Pace Accountability Commercial discipline Strong client relationships It competes successfully against major national contractors whilst retaining the agility, visibility, and decisiveness of an owner-led organisation. This is not a heavily layered corporate environment. Leaders are expected to: Be visible Take ownership Solve problems quickly Drive standards Improve performance Operational leadership within the organisation is highly hands-on. Leaders remain close to delivery, operational teams, and clients rather than operating from a distance. The opportunity The Business Unit Managing Director will take responsibility for a substantial operational portfolio, supporting Divisional Managing Directors whilst leading operational teams, strengthening accountability, and improving operational and commercial performance. The role combines: Significant operational ownership Leadership responsibility Commercial accountability Client visibility Increasing strategic exposure This is not a purely strategic leadership role. You will be highly operational, highly visible, and close to day-to-day delivery. The successful individual will help improve operational consistency beneath divisional leadership level, strengthen middle-management capability, and reduce over-reliance on senior leadership intervention. The role also offers exposure to: Divisional planning Operational transformation Leadership development Growth strategy Commercial performance improvement For the right individual, this represents a genuine progression opportunity toward broader divisional leadership over time. Why the role exists The business has reached a point where stronger operational infrastructure beneath divisional level is essential. Contracts are growing. Operational complexity is increasing. Client expectations continue to rise. The organisation has recognised the need to strengthen: Leadership depth Operational resilience Succession capability Contract performance consistency Middle-management accountability This role forms a key part of that strategy. The role in practice You will: Lead operational teams across repairs, maintenance, voids, or planned works contracts Support Contract Managers and operational leadership teams Improve operational control, structure, and accountability Drive productivity, scheduling performance, workflow efficiency, and service standards Build and maintain strong client relationships Resolve operational issues proactively and decisively Support commercial performance, margin improvement, and operational efficiency Contribute toward operational improvement initiatives and future growth planning This is a fast-paced operational environment. Performance is visible. Client expectations are high. Operational issues surface quickly. Success requires balancing: Operational detail Commercial awareness People leadership Client management Pace of execution Who this role will suit This role is intentionally positioned beneath full Divisional Managing Director level. However, it is not a lightweight operational management role. It is designed for experienced, confident, high-potential operational leaders ready for broader exposure and responsibility. You may currently be operating as: Senior Operations Manager Regional Operations Manager Head of Operations Contract Director Regional Director Business Unit Director Senior Contract Manager Operations Director You will likely already have: Strong operational leadership experience Exposure to commercial accountability Experience managing field-based or operationally intensive teams Client-facing operational leadership capability Experience improving performance, structure, or accountability within operations Most importantly, you will have presence. You will be somebody who: Takes ownership Operates with pace and urgency Communicates clearly Holds people accountable Builds credibility quickly Is commercially aware Improves operational performance without unnecessary bureaucracy The successful individual does not necessarily need previous Divisional Managing Director experience but must demonstrate capability, ambition, credibility, and learning agility to grow into broader operational leadership responsibilities over time. Sector background Suitable backgrounds may include: Social Housing Property Services Repairs & Maintenance Voids & Planned Works Facilities Management Utilities Infrastructure Services Engineering Services Logistics & Distribution Outsourced Operational Services Field Service Operations The business is also open to operational leaders from adjacent sectors where workforce coordination, logistics, operational control, customer delivery, and commercial accountability are central to success. Culture & leadership style This organisation values: Pace Ownership Accountability Visibility Delivery Pragmatism The successful individual will be: Hands-on and operationally credible Calm under pressure Commercially focused Straightforward and authentic Comfortable making decisions Visible with teams and clients Resilient in demanding environments This is not an environment for overly political or heavily corporate leadership styles. What success will look like In the first 6-12 months, success is likely to include: Improved operational consistency Stronger management accountability Better contract performance visibility Improved client confidence and responsiveness Greater operational efficiency and productivity Reduced escalation of operational issues Improved structure beneath divisional leadership level Remuneration package 130,000- 160,000 Base Salary Performance Bonus Car Allowance Pension Executive Benefits Package Total Package Potential: Circa 190,000 Why this opportunity stands out This is an opportunity to join a genuinely growing operational business actively investing in leadership capability, succession planning, and long-term organisational growth. You will join: A strengthened senior leadership team A business with significant growth ambitions An entrepreneurial environment with real visibility and influence A company where operational leaders can genuinely progress Final thought This role is for leaders who are ready for more: More responsibility More visibility More accountability More influence If you are a commercially aware operational leader with strong instincts, leadership presence, and the ability to improve performance whilst building credibility with teams and clients - this opportunity is designed for you.

Management role with Global Exposure Your new company You will be joining a global, consumer-focused organisation operating across B2B and D2C channels, with a strong emphasis on customer experience, operational excellence and digital transformation. The business offers a collaborative, international environment with close alignment between Customer Service, Sales, Digital, Supply Chain and Finance teams. Your new role As Customer Service Manager (Order to Cash), you will lead end-to-end customer service operations, driving performance, engagement and continuous improvement. Lead and own the full Order-to-Cash process across B2B and D2C Deliver service excellence through KPI management, escalation handling and quality control Lead, coach and develop team leaders and customer service agents. Drive engagement, performance conversations and training across product, process and soft skills Monitor Customer Service and OTC KPIs, converting insight into action Manage customer debt and overdue balances in line with DSO targets Align UK processes with global standards and drive digitalisation via SAP and Salesforce Ensure accuracy of commercial master data and operational readiness for promotions Monitor and train AI customer service agents to enhance customer experience Collaborate cross-functionally to resolve incidents and improve service delivery Support telesales activity, commercial campaigns, new launches and business development Hybrid working applies, with two office days per week in Snetterton (Tuesday/Wednesday), plus periodic travel to London and Barcelona. What you'll need to succeed Proven Customer Service leadership experience in B2B and D2C environments Strong end-to-end Order-to-Cash knowledge Advanced experience using SAP and Salesforce Track record in digitalisation and continuous improvement Degree in Business Administration or similar Customer-centric, data-driven people leader with strong communication skills Comfortable operating in an omnichannel, digitally enabled environment Right to work in the UK Pet industry or FMCG experience beneficial but not essential What you'll get in return A senior, influential leadership role with global exposure Hybrid working and international collaboration Opportunity to drive service excellence, digital transformation and people development A dynamic, fast-paced environment with scope for long-term career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Consultant working as an part of a project team, you will bring your technical and problem-solving skills to our team. You will play a customer-facing role and be involved across Requirement Analysis, Business Process Documentation & Solution Design. You will work with you're the project team colleagues to develop, configure and deploy the solution, and ensure project processes and deliverables in your area are met. As an experienced consultant you will be a self-starter and have some functional skills in the implementation of Oracle Time and Labor Cloud. You will have the ability to work under pressure and must be able to communicate effectively with customer stakeholders. The successful candidate will have the opportunity to be part of our premier consulting firm working on the cutting edge of Cloud Implementations. Required education None Preferred education Bachelor's Degree Required technical and professional expertise 2+ Years of functional experience delivering Oracle OTL Cloud Applications. Involvement in at least one full Oracle Cloud Implementations cycle Supporting Solution Design, Requirements Analysis, Functional Design, Configuration Documentation, Testing, Troubleshooting and Hypercare Support. Experience working with technical teams for Interface design, development and testing. Ability to multi-task and to work independently. Good client facing, communication and client management skills A good understanding of Application Implementation methodologies Ability to travel to client sites Demonstrable functional exposure to: Oracle Time and Labor Preferably additional relevant exposure to: Oracle Payroll Oracle PPM Oracle Financials General Ledger This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). Preferred technical and professional experience Understanding of Oracle Cloud products and integrating them with other on premise or cloud applications. Knowledge of the reporting and analytical tools available as part of Oracle Cloud. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Job ID 104432 City / Township / Village State / Province Hampshire, London, City of, Manchester, Leicester Country United Kingdom Work arrangement Hybrid Area of work Consulting Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Advert Closing Date: 26/05/26 Job Purpose The Operations Improvement Lead is a member of the GB EQS Leadership Team, accountable for delivering performance improvement, employee engagement, and visible leadership impact across Equipment Services. The role drives standardisation, optimisation, and cost efficiency to deliver measurable improvements in service quality, productivity, and operational performance. It ensures delivery of major conversion and initiative programmes across national accounts, ensures effective stakeholder delivery, and holds accountability for the Customer Service Contact Centre. With a strong focus on consistent customer service excellence this role acts as a catalyst for sustained improvement in cost, uptime, and customer experience. Location: Milton Keynes, GB What You'll Be Responsible For Leading large scale operational improvement and transformation initiatives Drivingstandardised, efficient, and customer focused service delivery Championing continuous improvement, governance, and performance management Leading and developing cross functional teams, including CI and Customer Service Delivering national programmes with clear, measurable business benefitsBuilding a strong, engaged, and accountable performance culture Experience & Qualifications Must Have Proven strategic leadership capability with excellent communication and stakeholder management skills across all organisational levels Ability to lead effectively in ambiguous, complex environments, providing clarity and direction Strong capability to design and implement standardised processes while understanding and accommodating local operational complexities Excellent analytical and problem solving skills, with a highly data driven approach to decision making Demonstrated coaching and people development experience, building CI capability and embedding a standardisation mindset Strong financial acumen, including cost analysis, business cases, and budget managementExtensive project and change management experience, delivering sustainable outcomes Nice to Have Experience within equipment services, field service, technical operations, aftermarket/service centres, or asset maintenance environments Familiarity with service management systems and performance reporting, including work order management, scheduling/dispatch, parts inventory, and technician productivity Why Join Us? Senior leadership role with high visibility and genuine influence Opportunity to shape long term operational excellence at scaleComplex and meaningful transformation agenda Collaborative, values driven leadership cultureI If you are passionate about continuous improvement and motivated by delivering real, measurable impact, we would love to hear from you. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.

Are you ready to own an enterprise-scale P&L, shape sector strategy, and lead diverse transport operations into their next phase of growth? Do you have the executive credibility to drive operational excellence, transformation, and customer partnership across multi-contract, multi-site transport networks? It's a great time to join our journey and be the game changer to deliver results as our Transport Senior Operations Director. Join our Transport business unit as Senior Operations Director , where you'll be responsible for driving safety, growth, operational excellence, customer experience and people capability across multi contracts. You'll report into our Manager Director, and you'll lead senior operational leaders and site leads, acting as primary executive interface with strategic customers and play a pivotal role in shaping our sector strategy and transformation. Pay, benefits and more: We're looking to offer a competitive salary, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car OR car allowance to the value of £8,000 PA, a discretionary annual bonus of a max 40%, private medical insurance, a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts! What you'll do on a typical day: Own the big picture: Shape strategy, steer investment decisions and take full P&L ownership, turning diverse transport operations into profitable, sustainable growth engines Make great operations look effortless: Lead high-performing, multi-site operations that deliver every day, hitting KPIs, delighting customers and constantly finding smarter and efficient ways to work Be the voice customers trust: Act as executive sponsor for major customers, building strong partnerships, resolving the tough stuff quickly and unlocking long-term value together Lead change that actually sticks: Drive transformation, from new business mobilisation to network optimisation and 4PL capability - turning ambition into real-world results Build brilliant teams, safely: Develop confident senior leaders, champion safety and wellbeing, and create a culture where people feel empowered, accountable and excited to succeed What you need to succeed at GXO: Senior, proven operator: Extensive senior-level experience leading large, complex logistics, transport, supply chain or 4PL operations with full P&L accountability Commercially sharp: Strong commercial instinct with hands-on experience across open and closed book contracts, focused on growth, value and performance Operations in your DNA: Deep understanding of transport operations, safety-critical environments and regulatory frameworks, with a relentless focus on doing things right Change leader with impact: Demonstrated success leading transformation, growth initiatives and major implementations - from strategy through to delivery Credible, values-led leader: Influential at Executive and Board level, data-driven, resilient, customer-focused and known for building high-performing leadership teams while setting the cultural standard We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec

Group Sales Director Data, AI & Technology Consulting £100,000 - £130,000 base + uncapped OTE (c£160k-£180k year 1) London 4 days onsite This is not a "maintain the status quo" Sales Director role. We're partnering with a high-growth technology consultancy looking for a commercially aggressive, operationally excellent Group Sales Director to lead a national sales function through its next stage of growth. You'll inherit a team of high-performing Sector Directors and be expected to drive performance, sharpen go-to-market strategy, increase accountability and build a world-class enterprise sales culture. This role needs a leader who can operate at two levels: • Boardroom level with enterprise clients • In the data with the sales teams & sales managers You must be genuinely strong on sales operations, forecasting, pipeline quality, segmentation and performance management. Deep Salesforce capability is essential. The Role • Lead and develop 3 Sector Directors with c15 indirect reports • Own a significant revenue target across enterprise accounts (FS, Banking, Pub Sec, Commercial) • Drive new client acquisition strategy and sales performance • Use Salesforce and sales intelligence to improve conversion, market segmentation & ICP tracking and forecasting accuracy • Build senior C-level relationships across enterprise customers • Improve commercial rigour, pace and accountability across the function • Partner closely with executive leadership on growth strategy What We're Looking For Proven senior sales leadership experience within: • IT Consulting • Data & AI Services • Digital Transformation • Technology Services • OR adjacent sectors such as staffing, learning or human capital with a strong technology buyer network • Strong experience selling into enterprise technology stakeholders • A modern sales operator who understands metrics, dashboards, forecasting and CRM discipline • Someone commercially sharp, resilient and highly execution-focused • Experience leading senior sales teams through growth and change This is a brilliant opportunity for someone who wants genuine influence, visibility and ownership inside a scaling technology consultancy.

We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title: Operations & Incident Manager Location: Wakefield/5 days on site Salary: £50,000 - £65,000 Why Apply? A leading technology-driven organisation is seeking an experienced Operations & Incident Manager to oversee critical service operations, major incident management, and operational performance across multiple teams. This role offers the opportunity to work within a fast-paced, customer-focused environment where service reliability, operational excellence, and continuous improvement are key priorities. Operations & Incident Manager Responsibilities Lead and manage two operational teams, driving performance, accountability, and professional development. Oversee the end-to-end incident and ticket life cycle, ensuring SLA compliance and efficient service delivery. Act as a point of contact during incidents, providing clear stakeholder communication and escalation management. Coordinate and lead major incident response activities to minimise business disruption and customer impact. Manage workload prioritisation, operational capacity, and resource planning across teams. Conduct Post-Incident Reviews and Root Cause Analysis, implementing corrective and preventative actions. Drive operational process improvements, automation initiatives, and service optimisation strategies. Monitor and report on operational KPIs including MTTR, incident trends, backlog management, and service quality metrics. Collaborate with internal technical teams, customer-facing departments, and third-party suppliers to ensure operational continuity. Operations & Incident Manager Requirements Proven experience within incident management, operations management, or IT service management environments. Strong leadership experience managing multiple operational or technical teams. Excellent knowledge of SLA-driven service delivery, escalation management, and operational governance. Experience leading major incidents within high-pressure technical environments. Strong stakeholder communication skills with the ability to engage technical and non-technical audiences. Demonstrated experience conducting RCAs, PIRs, and implementing operational improvements. Commercial awareness with an understanding of contractual service commitments and customer expectations. Experience within ITIL environments; ITIL certification is desirable. Strong analytical, organisational, and decision-making capabilities What's in it for me? Ongoing professional development and career progression opportunities. Exposure to enterprise-scale operational environments and transformation initiatives. Collaborative and supportive working culture. Opportunity to play a key role in operational strategy and service improvement. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Asset & Compliance Manager Location: Salford Contract: Interim or Permanent Salary: Dependent on experience Start Date: ASAP following successful interview Sellick Partnership Ltd are seeking an experienced and motivated Asset & Compliance professional to join a financially strong and growing housing organisation with the delivery of a high-quality housing service. This is a hands-on role suited to someone who understands "what good looks like" within social housing asset management and landlord compliance and can confidently lead operational improvement, strengthen data integrity, and help shape a high-performing service. The service is undergoing significant improvement and transformation, presenting an exciting opportunity for an individual who can rebuild processes, establish meaningful performance metrics, and influence the future direction of the asset management function. Purpose of the Role To lead and support the effective delivery of asset management, landlord compliance, and property services functions across the organisation, ensuring homes remain safe, compliant, sustainable, and fit for purpose. The successful candidate will play a key role in improving service performance, strengthening compliance assurance, driving value for money, and using accurate asset intelligence and stock condition data to inform strategic investment decisions. Working closely with contractors, internal teams, senior leadership, and governance boards, the role will support the development of robust asset strategies and deliver high-quality planned investment and compliance programmes in line with regulatory expectations and organisational priorities. Key Duties & Responsibilities Lead the delivery of asset management and landlord compliance services across the housing portfolio. Manage stock condition data and asset intelligence to support investment planning and asset strategy. Ensure compliance with all statutory landlord responsibilities including gas, electrical, fire, water hygiene, asbestos, and wider property compliance. Monitor and improve KPI performance relating to compliance, planned works, EPCs, sustainability, quality, cost control, and value for money. Support planned investment, capital works, and cyclical maintenance programmes. Manage contractors, budgets, forecasting, and financial performance to ensure effective service delivery and return on investment. Use performance and asset data to drive service improvement, reporting, and strategic decision-making. Develop systems, processes, and reporting to strengthen compliance, performance, and data integrity. Prepare reports and performance updates for senior leadership, boards, and committees. Support organisational improvement, transformation, and customer-focused service delivery across the organisation. The ideal candidate will hold a professional qualification such as: RICS CIOB or equivalent relevant qualification You will also demonstrate: Strong knowledge of social housing asset management and landlord compliance Experience managing compliance programmes and planned works Financial and commercial awareness Strong analytical and reporting capability Experience using data to drive decision-making and service improvement If you feel like you would be suitable for this position or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.