46 jobs found

Operations Analyst Box Recruitment Solutions is recruiting on behalf of an award-winning telecommunications company that provides innovative connectivity, mobile, broadband, and communications solutions to both B2B and B2C customers. As the business continues to grow, an exciting opportunity has arisen for an Operations Analyst to join the Operations team. This role will be instrumental in helping the business scale by improving internal systems, streamlining workflows, reducing manual processes, and supporting automation initiatives across multiple departments. Working closely with the Head of Operations, you will analyse existing systems, processes, and workflows to identify opportunities for improvement and efficiency. The business operates a variety of platforms including CRM systems, ticketing systems, telecoms management software, and operational tools that support customer onboarding, order processing, service delivery, and ongoing support. As Operations Analyst, you will act as a bridge between operational teams and technical providers, ensuring business requirements are translated into practical technical solutions. You will work across the entire customer journey, from retail and business sales through to provisioning, support, and service delivery, helping to create scalable processes that support continued growth. Key Responsibilities Analyse existing business processes and operational workflows across multiple departments Identify inefficiencies, bottlenecks, and opportunities to improve productivity and service delivery Map, document, and optimise operational processes Gather and translate business requirements into clear technical specifications Work closely with developers, software providers, and external IT partners to deliver solutions Support system integrations, API connectivity, and automation projects Review how systems interact and recommend improvements to increase efficiency and accuracy Help reduce manual processes through automation and workflow enhancements Monitor operational performance and identify opportunities to improve SLAs and turnaround times Create and maintain Standard Operating Procedures (SOPs), user guides, and process documentation Support the implementation of new systems, technologies, and operational tools Maintain records relating to software licences, platforms, and technical documentation Coordinate operational improvement projects and ensure actions are delivered successfully For the Operations Analyst role you must have: Ideally 3 years' experience in an Operations Analyst, Business Analyst, Systems Analyst, Process Improvement, or similar role Strong analytical and problem-solving skills with a process improvement mindset Experience analysing and improving operational workflows and business processes Strong understanding of software platforms, business systems, and operational technologies Experience working with APIs, databases, and system integrations Knowledge of automation tools, workflow optimisation, and low-code/no-code solutions Scripting or coding experience, ideally JavaScript or similar technologies Proven ability to gather, document, and communicate business and technical requirements Experience liaising with developers, software providers, and technical teams Ability to communicate technical concepts clearly to non-technical stakeholders Experience creating SOPs, process documentation, and user guides Excellent organisational, communication, and project coordination skills Telecoms industry experience or similar is essential Employee Benefits Competitive salary with annual KPI-based incentives Healthcare plans Work from home Friday Discounted hardware, mobile, and broadband services Income Protection Life Assurance Holiday Advantage Schemes

An Applications Transition Analyst required to bridge the gap between project delivery and business-as-usual (BAU) support. You will be responsible for managing the seamless transition of applications into a steady-state environment while ensuring operational stability and effective knowledge transfer. Key Responsibilities Transition Management: Plan and execute the handover of applications from development teams and third-party vendors into support. Operational Readiness: Ensure all support artefacts-such as runbooks, SOPs, architecture diagrams, and escalation matrices -are complete and validated. Stakeholder Liaison: Act as the primary link between business users, internal IT teams, and external vendors. Support Stabilisation: Monitor application stability and system integrations during the stabilisation phase, providing functional leadership to support teams. Governance: Facilitate progress tracking calls, conduct root cause analysis (RCA) for major incidents, and manage service level agreements (SLAs/XLAs). Skills/Requirements Understanding the technical nuances of application management, including transition to BAU, security, integration landscapes, and compliance. A strong understanding of the application ecosystem, including SaaS, API-based integrations (MuleSoft), and cloud environments (AWS/Azure). Experience with CRM or Data ecosystems (eg, Salesforce Data Cloud) is highly desirable. While exposure to floorplan design tools (eg, ExpoCAD, AutoCAD) is a plus, we value a "love for learning" and general technical aptitude over being a niche expert in specific software. Deep familiarity with ITIL frameworks (Incident, Problem, and Change Management) and ITSM tools like ServiceNow or Jira. Working Environment This role offers a flexible hybrid working model. You will be required to be in the Richmond office two days per week (with Wednesday as the anchor day).

If you love making systems work brilliantly for the people who use them, this is your kind of role. As a Business systems Analyst, you'll help our teams get the right information at the right time, support them in using our systems confidently, and champion improvements that make everyday tasks easier and smarter. You'll be hands-on with everything from system configuration to data reporting, all while helping us build a stronger, more connected digital foundation for the future. As a Business Systems analyst Analyst, a typical day might include: Supporting and developing Acis Group's core IT business systems, primarily but not exclusively housing management (people, tenancy and property), CRM, asset and repairs management systems Assisting with managing and maintaining security access levels within information systems Working as part of the IT systems team and with subject matter experts across the business, to configure, design and improve workflow processes and case management within systems. Also working to ensure that all of our people are suitably trained in system use and processes Enhance quality, and development of systems and support improvement projects, identifying methods and solutions to provide a high level of service to the business. Supporting and developing Acis Group's Knowledge Information Management (KIM) with data insight reporting and the creation of Microsoft Power BI data analytic dashboards. Assisting with the development of the data architecture for our central data reporting repository, eventually migrating to a new Data Warehouse/Data Lake. Ensuring that all system users are kept up to date with relevant information and are made aware of any relevant changes. Assisting in the management of the regular interfacing and exchange of data between core systems. Assisting with the monitoring of systems, integration and perform testing of business / web systems / applications As part of the systems team, liaison with our providers/partners on all matters relating to the above systems including development improvements and the correction of any problems. Assisting to ensure that all software releases received from providers are thoroughly tested prior to being loaded onto the live systems Maintaining system statutory and regulatory requirements ensuring Acis Group is compliant with its responsibilities and GPDR/data protection regulations. Some of the experience/skills we need to consider you: Educated to degree level or have equivalent relevant IT systems and data work experience, with a suitable qualification in an IT related field. Substantial knowledge and experience of supporting both SaaS and client business systems, databases Experience of delivering systems training in either a formal or informal way. Confident user of IT systems with the ability to share this confidence and knowledge with others to develop their capability. Data analytical and reporting skills Experienced in creating technical and process documentation Demonstrable practical experience of at least some of the following: Data Manipulation, Batch Processing, case flow management Power BI, Power Automate, SQL, Microsoft Fabric, ETL/ELT Pipelines Housing Management and/or large database systems management MS Windows Server, Active Directory MS Excel and Office suite What will make you stand out from the crowd: Specific systems/data analysis experience and/or related qualification. The ability to support, train and motivate colleagues Experience of Social Housing Management Systems and or CRM. Good knowledge of the Social housing sector. Technical knowledge of Power BI, Power Automate, SQL and Server operating systems / Active Directory / web technologies / APIs An understanding of user interface / interaction design as applicable to enterprise software and web-based applications. Good understanding of GDPR and cyber security. Being part of the Acis team, you'll get: Generous holiday entitlement - 25 days annual leave rising by 1 per year to a max of 30 plus bank holidays Pension contributions up to 10% The opportunity to undertake professional training, funded by us. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme , where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit as part of our pension scheme As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.REF-

Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Analyst (Finance/Systems/BI)A growing Midlands business is investing heavily in systems, data and continuous improvement, is looking to add a finance-leaning Systems / Data Analyst to support a wider transformation programme.This is a role for someone who enjoys getting into the detail, joining the dots across finance + operational data, and building reporting that genuinely changes how decisions are made.The roleYou'll work across key systems and datasets to improve insight, accuracy and reporting-helping the business move forward with new tools and better information.Key responsibilities Collect, analyse and interpret data to support business decisions Build and maintain dashboards and reporting (Power BI) Extract and manage data from SQL databases Support data integrity and consistency within an ERP environment (MS Dynamics highly desirable) Manage datasets feeding CRM and other core tools Spot trends, highlight opportunities, and support performance improvements Partner with stakeholders and support core system processes as needed What we're looking forEssential Strong SQL experience Solid Power BI capability (dashboards / reporting / visualisation) Strong attention to detail and a focus on data accuracy Able to communicate insights clearly to non-technical stakeholders Curious mindset-keen to learn and develop with the business Highly desirable Microsoft Dynamics (ERP) experience (incoming system) ERP/finance systems exposure (systems accountant "adjacent" skillset works well) Transformation / continuous improvement project involvement CRM data analysis and broader non-financial datasets Data warehousing exposure Location / working pattern / package On-site (South Nottinghamshire area) (Hybrid open to discussion, occasional travel but only very occasional) Permanent, full-time Salary: circa £30,000-£40,000 DOE Interested?If you're the kind of person who enjoys a role where there's a solid technical foundation-but the difference-maker is how you think, engage stakeholders, and improve things-apply to start a confidential conversation.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

Job Title: Service Charge Officer Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month) Rate: 24.96 per hour (Umbrella) Contract Type: Temporary/Interim About the Role: We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices. Key Responsibilities: Handle service charge enquiries from residents and internal staff. Work with managers to resolve escalated customer complaints. Collaborate with analysts to ensure accuracy of service charge estimates and actuals. Investigate and adjust service charges in ERP systems as needed. Contribute to service charge-related projects. Liaise with stakeholders to ensure service charge accuracy. Respond to emails and acknowledge resident enquiries in a timely manner. Attend face-to-face meetings with residents to resolve disputes. Support the rent team with service charge queries, including those from local authorities. Adapt and manage change in a challenging environment. Ensure compliance with Equality, Diversity, and Inclusion policies and Health & Safety legislation. Requirements: Understanding of Landlord and Tenant legislation, particularly relating to service charges. Knowledge of service charge applications in the social housing sector. Excellent written and verbal communication skills. Strong numeracy skills and proficiency in Excel for data manipulation. Proven experience in delivering service charges in a customer-focused environment. Experience using ERP and CRM systems. Ability to meet performance targets and achieve high customer satisfaction. Commitment to Equality, Diversity, and Inclusion. Flexibility to adapt to business needs. Previous experience in dealing with leaseholder enquiries is essential. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.

Data Analyst Programmer /Data Scientist Location: Larne, Northern Ireland (100% On-site) Duration: 12 Months Contract with potential extension Payrate: 33.25 - 42 per hour Inside IR35 Relocation: Open to candidates willing to self-relocate to Larne; please note that no relocation allowance/bonus is provided . About the Role We are recruiting for a global leader in heavy machinery and industrial power systems. We are recruiting for Data Analyst, this is individual contributor role focuses on developing reliable data pipelines, executing analytics, and driving automation initiatives across high-priority workstreams. You will join a collaborative, 3-person local team to bridge capability gaps and maintain delivery momentum. Key Responsibilities Data Engineering: Build and maintain ETL/ELT pipelines using Python, SQL, and Snowflake . Automation & CRM: Create dashboards and automated workflows via Microsoft Power Platform (Power BI, Power Apps, Power Automate) and integrate Salesforce data. Analytics: Provide curated datasets, support KPI development, and troubleshoot data issues. What We Are Looking For Experience: 3-5+ years in data science, analytics, data engineering, or automation roles. Technical Skills: Strong proficiency in Python, SQL, Snowflake , and Microsoft Power Platform . Experience with Salesforce CRM data is highly preferred. Soft Skills: A proactive self-starter with strong stakeholder management and an ownership mindset. Education: A relevant degree is preferred. This is an urgent role where Hiring Manager is looking to shortlist for an interview urgently. If you are interested then please apply with a copy of your CV or send your CV to khushboo .co .uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Senior Analyst Fully remote £80,000 - £90,000 Please note this role is in the gambling sector This is an opportunity to take a senior analytical role at the heart of a fast scaling digital business where data directly shapes commercial decisions. You will play a key part in understanding customer behaviour, improving retention, and influencing product and growth strategy through insight. The role offers strong visibility, autonomy, and the chance to genuinely raise the impact of analytics across the organisation. The Company They are a modern, digitally driven organisation operating in a highly competitive consumer environment. Data sits at the centre of how they make decisions, with analytics embedded across product, growth, and commercial teams. As the business continues to scale, they are investing in senior analytical capability to deepen customer understanding and unlock new opportunities. Collaboration, pragmatism, and outcome focused thinking are central to their culture. The Role You will sit within the analytics function, partnering closely with stakeholders across the business to turn complex questions into clear, actionable insight. Your work will directly influence commercial performance, customer strategy, and product development. Analyse customer behaviour, retention, churn, and lifecycle performance Support growth and CRM initiatives through insight and data driven recommendations Partner with Product, Commercial, and Trading teams on key business questions Translate ambiguous problems into structured analytical frameworks Build dashboards, reports, and decision support analysis Identify trends, risks, and commercial opportunities using data Support experimentation and performance measurement Communicate findings clearly to both technical and non technical audiences Contribute to improving analytical maturity and best practice across the business Your Skills and Experience Strong commercial experience in a Senior Data Analyst or similar role Advanced SQL and strong analytical problem solving capability Proven experience working in high-transaction, customer-centric industries such as gambling, gaming, or retail. Experience analysing customer behaviour, retention, and lifecycle metrics Proven ability to structure analysis independently and deliver clear insight Strong stakeholder management and communication skills Comfortable working in fast paced, ambiguous environments A pragmatic, outcome focused approach with natural curiosity What They Offer Salary up to £90,000 Fully remote working within the UK with a supported home office setup Private health insurance, including optical and optional dental cover Income protection and enhanced holiday allowance over time Salary sacrifice schemes for technology, holidays, and childcare support Retail discounts, subscription perks, and regular team socials Clear scope for progression as analytics continues to grow in influence How to Apply If you are a commercially minded Senior Data Analyst looking to make a tangible impact, apply now to learn more about this opportunity. We cannot offer sponsorship for this postiion

Role: Automation Test Analyst Location: Bedford (fully office based) Hours: Full Time, Monday Friday Salary: £45,000 We are looking for an experienced QA professional with strong Selenium and automation testing experience to join a growing business where quality is at the heart of everything they do. An exciting opportunity has arisen for an Automation Test Analyst to join a growing SaaS organisation. This role will play a key part in ensuring the quality, reliability, and performance of software products through both manual and automated testing. Who are we? We are supporting an innovative software business that develops SaaS solutions for customers across the UK. Offering a collaborative and forward-thinking environment, this is an excellent opportunity to join a growing technology team with genuine progression opportunities. Benefits • Competitive salary • Hybrid working following probation • 25 days holiday + bank holidays • Pension scheme • Training and development opportunities • Company tech package & home working equipment • Team socials and events • Supportive and collaborative culture Duties of an Automation Test Analyst • Plan, execute, and report on software testing activities • Create and execute manual test cases • Design, write, and maintain automated test scripts • Analyse, log, and retest software defects • Perform compatibility and accessibility testing • Work closely with Development and Product teams to ensure quality standards are met • Support software releases and continuous improvement initiatives • Maintain QA documentation and testing records What we would like from you • Previous experience within a Software Testing, QA, or Automation Testing role • Hands-on Selenium experience is essential • Proven experience writing and maintaining automated test scripts is essential • Strong manual testing experience • Excellent problem-solving and analytical skills • Experience working within Agile environments • Ability to manage multiple priorities and deadlines • Knowledge of SaaS platforms or CRM systems would be advantageous Key Competencies • Strong attention to detail • Proactive and solution-focused approach • Excellent communication skills • Ability to work independently and collaboratively • Passion for quality and continuous improvement What you'll gain • Exposure to modern SaaS technologies and testing practices • Opportunity to expand your automation testing expertise • Supportive team environment • Clear career progression opportunities How to apply If you are interested in this role, please apply below with your most recent CV. MKTEMP By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days.

Michael Page are proud to partnering with Shropshire Fire & Rescue to support in the next phase of enhancing their Data Analytics and Reporting capabilities. As part of this evolution, they are seeking to appoint a Business Intelligence & Data Team Lead who will play a key role within the Digital and Data function to ensure high quality insights, robust governance, and effective data-driven decision making across the organisation. Client Details Shropshire Fire & Rescue Service Description Michael Page are proud to partnering with Shropshire Fire & Rescue Service to support in the next phase of enhancing their Data Analytics and Reporting capabilities. As part of this evolution, they are seeking to appoint a Business Intelligence & Data Team Lead who will play a key role within the Digital and Data function to ensure high quality insights, robust governance, and effective data-driven decision making across the organisation. This role is responsible for overseeing the delivery of reporting and analytical products (e.g. Power BI), maintaining data quality and data governance frameworks, and ensuring that SFRS aligns to national standards including the NFCC Data Management Fire Standard. The Data Team Lead will manage the Service's data team, fostering a high performing, collaborative and innovative culture. The post holder will work across departments to understand organisational needs, develop reporting solutions, and ensure the effective use of data to support the CRMP, corporate performance, community safety, operational response, and strategic planning. The role requires a minimum of 2 days per week onsite at their Headquarters in Shrewsbury. Key Responsibilities Leadership and Team Management Lead, manage, and develop a team of data analysts, ensuring capability, performance, and wellbeing. Provide direction on analytical priorities, balancing operational, strategic and statutory reporting needs. Promote a culture of continuous improvement, innovation and professional development. Support the Head of Digital and Data in embedding high standards of governance, ethics, and data quality across the organisation. Data Governance & Quality Management Implement and maintain data governance practices in line with NFCC standards and legislation. Monitor data quality, establishing controls to ensure accuracy, consistency, and reliability of key datasets. Support organisational compliance with GDPR, Data Protection Act, Information Security policies, and ethical data usage. Data Reporting & Visualisation Oversee the development of dashboards, reports, and performance frameworks using tools such as Power BI (DAX / Power Query etc). Ensure that analytical work applies appropriate statistical, quantitative and qualitative methods. Ensure that data visualisation outputs are accessible, user centred, and aligned to corporate reporting requirements. Engage with service areas to continuously improve reporting and analytical services with a view to enhancing end user / self-service capabilities Technology, Tools & Data Platforms Maintain awareness of emerging data technologies and advise on their relevance to SFRS. Oversee Data Integration and data outputs using SQL, SSIS, SSRS and PowerBI (incl. DAX / Power Query etc) Lead the adoption, configuration, and optimisation of data analytics tools, data warehouse environments, and reporting platforms. Contribute to the development of SFRS's data architecture and long term data capability. Organisational and Sector-wide Responsibilities Uphold and promote the NFCC Core Code of Ethics and SFRS Values. Support compliance with Health & Safety, Equality, Safeguarding, Information Security and Business Continuity policies. Contribute to sector-wide initiatives, national data standards, and collaborative work with partners where required. Project & Workload Management Working within an agile framework, plan and manage data projects and activities, ensuring scope, timelines and quality standards are met. Lead sprint planning sessions / daily standups Identify risks and dependencies, implementing mitigation where required. Ensure alignment between data project outputs and organisational objectives including the CRMP, Service Plan, and the digital and data roadmap. Profile Key Skills & Experience Degree in a relevant field (Essential) Commitment to continuous professional development (Essential) Proven experience in a data analysis or data management role (Essential) Experience with Power BI / DAX / Power Query (Essential) Strong proficiency in SQL / SSIS / SSRS is essential, further analytical tools and programming languages (e.g. Python and R) is desirable Experience with data warehousing technologies (e.g., Azure) (Desirable) Knowledge or experience of fire sector, emergency services or similar public sector environment (Desirable) Excellent analytical and problem solving skills Strong communication and interpersonal abilities Ability to work collaboratively and manage stakeholder expectations Understanding of data governance, GDPR and data quality principles Job Offer Opportunity to join in a newly created role Opportunity to lead on analytics and reporting capability enhancement

Business Systems Support Analyst Newbury, Berkshire 35,000 - 45,000 + profit share + 25 days holiday. Office-based, with occasional travel as needed. Are you someone who enjoys solving problems, improving systems, and making a real difference across a business? This is a fantastic opportunity to join a growing, cash-rich organisation in a hands-on business systems support role, where your input will help keep key systems running smoothly and drive continuous improvement. You'll work closely with internal teams and external suppliers, supporting core systems across the business and playing an important part in releases, enhancements, issue resolution and user support. If you like variety, responsibility and the chance to work across different departments, this could be the next step you've been looking for. Key responsibilities Provide day-to-day support and administration for key business systems, including ERP, CRM and reporting platforms. Coordinate with external suppliers to manage system updates, patches, deployments and scheduled releases, ensuring changes are tested, documented and delivered with minimal disruption. Work with internal teams across Sales, Procurement, Operations and Finance to gather requirements, support enhancements, resolve issues and contribute to business initiatives. Maintain system documentation and user guides, support UAT, monitor performance, respond to incidents, and help ensure data integrity, consistency and security. Contribute to system-related projects and wider process improvement activity across the business. Key skills and requirements Strong problem-solving ability, excellent attention to detail, and the confidence to manage multiple priorities in a busy environment. Clear communication skills, with the ability to work effectively with both technical teams and non-technical users. Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook. Experience in business systems, application support or similar systems-focused roles is desirable. Experience with ERP or CRM platforms such as NetSuite, Sage, Phocas or bespoke systems is highly desirable, along with exposure to Power BI, basic SQL, PowerShell, Linux, ITIL or project methodologies. A full UK driving licence is essential, as occasional travel to other sites or supplier locations will be required. Pool cars are used for visits to other sites. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You'll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Telesales Manager (Working From Home) Salary: 50,000 to 55,000 per annum About the Role We are looking for an experienced and commercially driven Telesales Manager to lead our Customer Care & Sales Operations function. This is a key leadership role focused on delivering an exceptional customer experience while driving sales growth through proactive customer engagement, quoting excellence, and effective follow-up. The successful candidate will build, coach, and develop a high-performing telesales and customer care team, creating a culture focused on service quality, accountability, and revenue generation. You will play a vital role in improving quote conversion, strengthening customer relationships, re-engaging existing accounts, and developing long-term sales opportunities within a complex, technical business environment. Industry experience within metals, manufacturing, or industrial services would be advantageous; however, we are primarily looking for a strong people leader with a proven track record of improving customer experience and sales performance. Key Responsibilities Telesales & Customer Engagement Lead inbound customer interactions, ensuring enquiries are handled professionally and converted into sales opportunities. Oversee quoting activity with a focus on speed, accuracy, and commercial results. Drive structured quote follow-up processes to improve conversion rates and customer retention. Ensure customers receive a high-quality, consultative sales experience. Sales Growth & Account Development Identify opportunities to grow revenue through proactive customer contact and relationship management. Re-engage dormant customers and develop strategies to win back lost business. Maintain strong relationships with key and high-value accounts. Support onboarding activity for new customers, ensuring a positive first experience. Identify upselling opportunities across products, services, and solutions. Team Leadership & Development Recruit, train, coach, and retain a successful telesales and customer care team. Build a positive, high-performance culture focused on customer satisfaction and commercial success. Provide ongoing coaching, feedback, and development opportunities. Motivate a distributed team to achieve individual and business objectives. Operational Excellence Work closely with internal teams including Sales, Purchasing, Logistics, Finance, and Operations to resolve customer issues. Ensure accurate use of CRM, ERP, and sales systems to support quoting, reporting, and customer management. Support pricing processes and commercial decision-making where required. Identify opportunities to improve processes, efficiency, and customer service standards. Performance Management & Improvement Monitor and improve key performance indicators including: Quote conversion rates Response times Customer satisfaction Sales activity levels Revenue performance Provide regular reporting and insights to senior leadership. Lead continuous improvement initiatives across the customer care and sales function. About You You will be an experienced sales or customer service leader who thrives in a fast-paced, customer-focused environment. You will have: Proven experience managing a telesales, customer care, sales support, or service-led team. A strong track record of improving sales performance through customer engagement and follow-up. Experience coaching, developing, and retaining high-performing teams. Excellent communication, organisation, and problem-solving skills. Strong commercial awareness with a customer-first approach. The ability to quickly understand technical products and complex business processes. Experience using CRM and ERP systems. A data-driven approach with a focus on continuous improvement. Experience within metals, manufacturing, engineering, or industrial services is beneficial but not essential. Key Competencies Leadership and team development Customer relationship management Sales execution and conversion improvement Coaching and mentoring Process improvement Commercial decision-making Strong attention to detail Excellent communication skills Key Working Relationships You will work closely with: Purchasing & Logistics Manager National Sales Team Financial Controller Accounts & E-commerce Analyst Senior Leadership Team Additional Information The role may require some travel, including initial travel to North America for training. Responsibilities and reporting requirements may be amended from time to time to meet business needs. Ready to Lead Sales Growth? If you are an experienced telesales leader who is passionate about developing people, improving customer experiences, and delivering measurable commercial results, we would love to hear from you.

Job Title: Senior Delphi Developer Location: Fully Remote Salary: £55k-£60k Job Description This Senior Application Developer role sits within the Application Support function and provides operational ownership, support, and technical stewardship for a critical CRM, audit, and invoicing system supporting EMEA business operations. You will act as the technical owner and subject matter expert for a predominantly Delphi-based platform, ensuring its ongoing stability, performance, and resilience. This is a hands-on technical leadership position that combines deep Delphi and Object Pascal expertise with strong skills in SQL Server and Azure SQL, and exposure to .NET technologies. You will work closely with DevOps, infrastructure, cloud, and business stakeholders to maintain high service reliability while driving continuous improvements in maintainability, security, and long-term sustainability. Responsibilities Act as the technical owner of the KVS/KVSIFS platform within the Run organisation, taking primary responsibility for the Delphi and Object Pascal codebase. Ensure high availability, stability, and resilience of the application in a business-critical production environment. Own incident and problem management, including leading root cause analysis and implementing corrective and preventative actions. Provide 2nd and 3rd line support for complex application issues, ensuring timely resolution and clear communication with stakeholders. Drive continuous improvements in service reliability, incident resolution times, and overall platform performance. Maintain and support the existing Windows-based desktop application, including resolving defects, delivering minor enhancements, and managing technical debt. Support and maintain the codebase and associated third-party components, ensuring compatibility and stability. Manage application releases, patches, and controlled deployments, ensuring changes are implemented safely and in line with operational standards. Support and optimise the Azure SQL database, including stored procedures, data integrity, and performance tuning. Work with infrastructure and cloud teams to diagnose performance issues, resolve latency and throughput challenges, and support high-volume transactional processing. Collaborate with infrastructure, cloud, and DevOps teams to improve scalability, resilience, and observability of the platform. Support the transition to more modern hosting patterns where appropriate, ensuring the application remains performant and stable during architectural or deployment model changes. Deploy and configure websites and web applications using Microsoft IIS, including managing application pools, bindings, and site configurations. Troubleshoot application and server-level issues in IIS, such as HTTP errors and application pool failures, and support secure configurations including SSL certificates and authentication methods. Support and monitor all application integrations, including REST APIs, external audit and certification platforms, and invoicing and payment systems. Troubleshoot and resolve data synchronisation issues and integration failures that impact business operations. Ensure the platform operates within defined security and network controls, validating secure data access and API-based external communications. Support the platform's technical and security posture, contributing to audit, compliance, and assurance activities. Maintain comprehensive and up-to-date documentation, including architecture diagrams, support runbooks, known errors, and recovery procedures. Reduce key-person dependency by ensuring knowledge is documented, shared, and accessible across teams. Act as a trusted technical partner to business stakeholders, IT Operations, and cloud and infrastructure teams. Provide clear communication on incidents, risks, technical limitations, and platform sustainability, translating technical concepts into clear business language. Operate effectively within a complex and Legacy environment while aligning with modern engineering and operational practices. Essential Skills Strong, hands-on experience with Delphi and Object Pascal in enterprise or business-critical applications. Proven experience supporting and maintaining Legacy or long-lived codebases, particularly VCL-based applications. Strong SQL Server and Azure SQL capability, including performance tuning, troubleshooting, and support for high-volume transactional workloads. experience supporting and developing web applications and API endpoints, including REST APIs. experience operating applications in production environments with high availability and reliability requirements. Solid understanding of incident, problem, and change management within a Run/Operate model. Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex issues across application, database, and integration layers. Self-motivated and proactive approach, with the ability to work independently with minimal supervision while driving continuous improvement. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders and explain technical concepts in clear business language. Ability to operate effectively in complex and Legacy environments, balancing stability with modernisation. Strong organisational and prioritisation skills, with the ability to manage competing demands and deliver within deadlines. Resilient and pragmatic approach to technology challenges. 5+ years of hands-on experience with Delphi and Object Pascal. Strong experience with SQL Server and Azure SQL in production environments. Demonstrable experience as both a developer and administrator of a Delphi-based codebase environment. Proven experience supporting business-critical applications in production. experience maintaining VCL-based applications. experience delivering solutions using Agile methodologies, working alongside Product Owners and Business Analysts. experience managing application releases, user communications, and training for a commercial user base. Additional Skills & Qualifications experience keeping software versions up to date and ensuring applications remain within vendor support windows. experience with .NET technologies, including .NET Core and C# MVC, or a strong interest in developing skills in modern .NET technologies. experience working closely with DevOps and platform teams to evolve delivery and hosting practices. Hands-on experience with Microsoft IIS, including deploying and configuring websites and web applications, managing application pools and bindings, and troubleshooting application and server-level issues. Familiarity with secure configurations in IIS, including SSL certificate management and authentication methods. experience supporting integrations with external audit and certification platforms, invoicing systems, and payment systems. Familiarity with Azure-based hosting environments and modern hosting patterns. experience participating in or supporting audit, compliance, and assurance activities. Comfort working as a subject matter expert and self-starter in a role with significant autonomy and ownership. Location Birmingham, UK Rate/Salary .00 GBP Yearly Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

SFE & CRM Analyst Location: Maidenhead (Office-based) Pay rate: 14.49 per hour Role Overview This role supports customer engagement and sales force effectiveness through CRM operations, reporting, and analytics. The position focuses on managing healthcare professional registrations and Salesforce data, while also supporting reporting, performance tracking, and digital tools used by customer-facing teams. Key Responsibilities CRM & Customer Portal Support Manage customer data updates and registration requests in Salesforce (SFDC) Match and merge customer records with the OneKey database Track completed and incomplete customer registrations Troubleshoot and escalate customer issues where needed Support customer service and e-solutions teams Review portal analytics and engagement data Assist with operational tasks such as sample loading, inventory checks, and target list validation Sales Force Effectiveness (SFE) Produce and manage SFE reports to track sales team performance Support the SFE Manager with reporting and analytics Train new starters on digital tools including Power BI dashboards and IQVIA Healthcare Insights Respond to internal reporting and data requests Identify and communicate performance trends to managers Support quarterly segmentation reporting and target list validation Help organise and categorise reports for customer engagement analytics Skills & Experience Required Administrative or operational work experience Strong attention to detail Good communication and problem-solving skills Ability to manage deadlines and prioritise workload Confident using data and reporting tools Fluent English Preferred Experience using Excel or spreadsheets Customer service experience Experience with CRM systems such as Salesforce Personal Qualities Positive, proactive attitude Logical and organised thinker Comfortable analysing data and presenting insights Team player with strong customer focus Additional Information Employees are expected to follow company policies, including health, safety, environmental, and quality standards.

I'm hiring a Customer Selections & Analytics Consultant for a long-established UK insurance business that's continuing to invest in its customer analytics and marketing capability . This is a hands-on SQL role focused on campaign targeting and performance analysis , sitting in a team that directly influences how the business engages and retains its customers. The company A well-known UK insurer with a long history, now serving a wide range of customers across business, home, motor and pet insurance . Data is central to how they grow and retain customers, with a strong focus on improving customer value and engagement through smarter targeting and insight . The role You'll sit within a team of SQL-driven analysts responsible for: Building the audiences for marketing campaigns Ensuring the right customers are targeted at the right time Analysing campaign performance and driving improvements This is a true end-to-end CRM analytics role - from selection through to insight. What you'll be doing Build customer selections using SQL , based on campaign briefs Segment audiences to support targeted marketing activity (e.g. cross-sell and retention campaigns) Work with stakeholders across the business to understand campaign requirements Analyse campaign performance and provide clear, actionable insight Present findings back to stakeholders to improve future campaigns Support the development of dashboards and reporting for campaign evaluation Help refine targeting approaches through continuous feedback and optimisation What you bring Must-haves Strong SQL skills Experience in campaign selections / CRM / customer analytics Experience building audiences and segmenting customer data Experience analysing campaign performance and delivering insights Ability to work with stakeholders and explain results clearly Good communication and presentation skills Nice to have Experience in insurance or regulated environments Experience with Power BI or other visualisation tools Understanding of test-and-learn / campaign optimisation approaches Why this role Own end-to-end campaign analytics - not just reporting Work in a team that directly impacts customer strategy and revenue Strong bonus (17.5%) alongside salary Flexible hybrid working (1 day onsite) Fast interview process Location Based in Stratford-upon-Avon 1 day per week onsite Commutable from Birmingham, Coventry, Warwick, Leicester, Nottingham, and surrounding areas Interview process SQL test (sent upfront) Single competency interview Fast turnaround If you have experience in CRM or campaign analytics and want a role where you can own both targeting and insight , this is a great opportunity.

First Line Support Analyst - Salesforce / CRM Hybrid - North West (Runcorn area) Competitive Salary + Benefits Healthcare / Regulated Environment We're currently supporting a well-established healthcare organisation who are investing heavily into their digital platforms and customer systems. They're looking for a First Line Support Analyst to join their internal applications team supporting a Salesforce-based platform used by both internal teams and external healthcare professionals. This is a great opportunity for someone coming from an Application Support, CRM Support or Service Desk background who enjoys troubleshooting issues, supporting users and taking ownership of tickets through to resolution. The environment would suit someone who is naturally analytical, calm under pressure and enjoys investigating problems rather than simply escalating them. The Role: Acting as the first point of contact for platform and application support issues Managing and progressing incidents through to resolution Supporting a Salesforce / CRM environment on a day-to-day basis Troubleshooting user, access, workflow and integration-related issues Escalating more complex platform issues where required Supporting system improvements, testing and ongoing platform enhancements Working closely with internal stakeholders and external users What They're Looking For: Previous experience within Application Support, CRM Support or Service Desk environments Exposure to Salesforce or similar CRM platforms Experience managing tickets within a structured support environment Strong troubleshooting and problem-solving skills Confident communication skills with both technical and non-technical users Ability to remain organised within a fast-paced environment Desirable: Salesforce Administration exposure Experience within healthcare, pharmaceutical or regulated environments Exposure to ServiceNow or similar ticketing systems QA / UAT support experience This is an excellent opportunity to join a business where technology is becoming increasingly business-critical, offering long-term progression and exposure to enterprise-level systems within a highly stable environment. If this sounds relevant, apply now or get in touch directly for a confidential conversation. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

LSL Estate Agency Franchising is looking for a proactive and detail-oriented Business Analyst to support our team in delivering transformational projects to our Estate Agency Franchisees across our LSL brands. The role is offered on a permanent full time position on a Hybrid basis from our Newcastle based office. Business / Systems Analyst Change & Transformation Team - LSL Property Services Role Purpose To support the Change & Transformation Team in understanding, analysing, and improving business and system processes across LSL. This role will help uncover how work is currently done, identify opportunities for optimisation, and support the introduction of new technologies, automation, and AI-driven improvements. The role is hands-on and varied, offering exposure across multiple areas of the business including Finance, Operations, IT, and CRM systems. Key Responsibilities Work with stakeholders across the business to understand and document current processes and systems. Support and, where appropriate, lead requirements gathering activities (workshops, interviews, process walkthroughs) Create clear and structured outputs such as: Process maps Requirements documentation / user stories Gap analyses Analyse data to support process understanding and identify trends or inefficiencies Contribute to identifying opportunities for improvement, including automation and AI use cases Support the delivery of change initiatives across a range of projects Collaborate with internal teams and third-party providers to support solution design and implementation Actively participate in sessions-asking questions, challenging where appropriate, and contributing ideas Skills & Experience Essential: Strong Excel skills (data analysis, manipulation, basic insight generation) Exposure to business analysis concepts (process mapping, requirements gathering, user stories) Awareness of tools such as Jira, Confluence, Visio, or similar Logical and analytical thinking Confidence to engage in discussions and speak up in group settings Strong attention to detail Desirable: Basic understanding or interest in automation and AI in a business context Experience working with data beyond Excel (e.g. reporting tools, SQL-nice to have, not required) Behaviours & Mindset Curious and inquisitive - asks questions and seeks to understand how things really work Proactive - not just documenting, but thinking about how things could be improved Confident communicator - willing to contribute and challenge constructively Adaptable - comfortable working across different projects and business areas Eager to learn and develop - brings value from day one but is motivated to grow Apply If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar alternatively apply with your CV and covering letter for a quick response. In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)

Operations Manager - Internal Systems & Data Manchester Hybrid (3/2 after probation) Salary: 45,000 - 60,000 (DOE) Due to continued growth and expansion, an exciting opportunity has arisen for an experienced Operations Manager to join a forward-thinking professional services firm. This is a senior operational role sitting at the intersection of technology, data, legal operations and business process. You will play a key role in driving data-led decision making, system performance and operational efficiency across the business. You will lead both data-focused specialists and broader operational support functions, ensuring the business has the structure, systems and insight needed to operate effectively and scale. Key Responsibilities Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL-based reporting) Identify and deliver improvements to reporting suites in collaboration with key stakeholders Manage and support wider Operations team members, ensuring effective operational support across the business Work closely with Compliance and Risk teams to align processes with regulatory requirements (SRA, GDPR) Collaborate with Development, Business Analysts and Project Managers to ensure a joined-up systems approach Partner with Marketing and Communications to track and optimise new business performance and reporting Lead or support projects including systems migrations, reporting transformation and process improvements Maintain clear and up-to-date process documentation Monitor operational risks and escalate issues with recommendations Support the firm's AI and data strategy, including identifying use cases and improvements Work collaboratively across group businesses to ensure effective systems and data alignment Undertake ad hoc duties as required Person Specification Experience in a senior operations role, ideally within legal or professional services Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar) Good working knowledge of SQL and relational databases Experience using case management systems or CRM platforms Experience delivering cross-functional projects with multiple stakeholders Experience managing teams within an operational environment Strong commercial awareness and understanding of how operations impact performance Highly analytical with the ability to turn data into clear business insights Comfortable working in a fast-paced, evolving environment Excellent communication and stakeholder management skills Exposure to AI or automation tools is beneficial Understanding of data security and governance principles Salary & Benefits 45,000 - 60,000 depending on experience Monday-Thursday: 8:30am - 5:30pm Friday: 8:30am - 5:00pm Hybrid working (3 days office / 2 from home after probation) 23 days holiday plus additional benefits including: Holiday buy-back scheme Birthday day off (after 2 years) Private medical insurance (after 2 years) Death in service Enhanced maternity leave Social events and wellbeing initiatives Employee Assistance Programme, free fruit and annual flu jab We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Data Scientist - Database Analyst/Programmer II Larne, Northern Ireland (On-Site) Location: Larne (On-site) Contract: 12 months (Inside IR35) Hours: 37.5 hours/week (Flexible start/finish - typically 8:00am-4:00pm) We're currently looking for a talented Data Scientist / Database Analyst Programmer to join a leading engineering organisation based in Larne, Northern Ireland. Role Overview This is a hands-on role focused on data engineering, analytics, and automation, supporting key initiatives within a complex engineering environment. You'll play a vital part in building data pipelines, delivering analytical insights, and enabling data-driven decision-making across the business. Key Responsibilities Develop and maintain robust ETL/ELT data pipelines using Python, SQL, and Snowflake Cleanse, transform, and validate large datasets to ensure data accuracy and integrity Manage scheduled data loads and perform ongoing data quality checks Support and contribute to data governance, standards, and documentation Deliver high-quality, curated datasets for reporting and business analysis Support development of KPIs, dashboards, and analytical models Troubleshoot and resolve data, integration, and reporting issues Build and optimise solutions using Power BI, Power Apps, and Power Automate Integrate and manage CRM data (including Salesforce) to support business processes Identify and implement automation and process improvement opportunities across workflows. Required Skills & Experience 3-5+ years' experience in data science, analytics, data engineering, or automation roles Strong proficiency in Python Hands-on experience with SQL and Snowflake Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) Experience working with CRM data (Salesforce preferred) Solid understanding of data modelling, analytics, and data quality principles Degree in Computer Science, Engineering, Data Science, or related field (preferred) Preferred / Bonus Skills Exposure to machine learning or advanced analytics Experience with cloud data platforms If you're a data-driven professional looking to contribute within a cutting-edge engineering environment, apply now or reach out for more details! This vacancy is being advertised by Belcan