Riverside Group
Hull, Yorkshire
Job Title: Customer Service Assistant Contract Type: Permanent Salary : £26,251.43 per annum (pro rata) Working Hours: 23.3 hours per week Working Pattern: 3-week rolling rota with a mix of early, late and weekend shifts. Typical hours are 9:00am-2:30pm, 2:30pm-8:00pm, and 9:00am-5:00pm (weekends and bank holidays) Location: Harrison Park, Hull If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Customer Service Assistant You will be responsible for providing a professional, customer-focused reception service within one of Riverside's extra care facilities, handling all enquiries and welcoming customers and visitors in a busy, modern housing environment. About you We are looking for someone with: • Experience of working within a housing or support environment • Good communication and conflict resolution skills • Organisational skills • Experience working with vulnerable customers Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (pro rata) • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered
Job Title: Customer Service Assistant Contract Type: Permanent Salary : £26,251.43 per annum (pro rata) Working Hours: 23.3 hours per week Working Pattern: 3-week rolling rota with a mix of early, late and weekend shifts. Typical hours are 9:00am-2:30pm, 2:30pm-8:00pm, and 9:00am-5:00pm (weekends and bank holidays) Location: Harrison Park, Hull If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Customer Service Assistant You will be responsible for providing a professional, customer-focused reception service within one of Riverside's extra care facilities, handling all enquiries and welcoming customers and visitors in a busy, modern housing environment. About you We are looking for someone with: • Experience of working within a housing or support environment • Good communication and conflict resolution skills • Organisational skills • Experience working with vulnerable customers Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (pro rata) • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered
SINGLE HOMELESS PROJECT
Camden, London
Single Homeless Project has an opportunity for a Night Manager to join our experienced and committed teams based in Camden ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £34,127.11 and rising incrementally to £36,947.49 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the Night Manager role: At Camden Young Person s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most. You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe. This is also a role about connection. You ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you ll help build a service where night and day support feels joined up, purposeful and ambitious for young people s futures. About you: You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate. You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting. You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement. You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work. You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing date: Sunday 14th June at midnight Interview date: Tuesday 23rd June in person at a Young Person's Service This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Night Manager - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Single Homeless Project has an opportunity for a Night Manager to join our experienced and committed teams based in Camden ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £34,127.11 and rising incrementally to £36,947.49 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the Night Manager role: At Camden Young Person s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most. You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe. This is also a role about connection. You ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you ll help build a service where night and day support feels joined up, purposeful and ambitious for young people s futures. About you: You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate. You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting. You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement. You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work. You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing date: Sunday 14th June at midnight Interview date: Tuesday 23rd June in person at a Young Person's Service This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Night Manager - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Care Concern Group
Stafford, Staffordshire
Senior Care Assistant Care and Support - Limewood Care Home Contract: Full Time , Part- Time, Bank Salary: £12.42 Per Hour Shift Type: Days & Nights Available Contracted hours: 24 to 48 Based in Stafford, we provide specialist dementia care for 59-resisdents. This includes Residential, Nursing & Respite care, from early diagnosis to end-of-life. As Senior Care Assistant, you'll play a key role in leading our care team, ensuring our residents receive the highest standard of care, and creating a warm, supportive environment. You'll coordinate shifts, lead by example, and be responsible for the performance of your team during each shift. Your leadership will help us maintain a caring, efficient, and positive atmosphere in our home. What we offer: £12.42 per hour Pension Onsite Parking Paid DBS Uniform Provided 5.6 Weeks Annual Leave (Based on a full-time contract) What You'll Do: Lead and Coordinate: Ensure all staff contribute to the smooth running of the home and create the right atmosphere. Resident Support: Assist residents with dressing, bathing, toileting, and mobility, always prioritizing their dignity and independence. Medication Management: Oversee the ordering, administration, and documentation of medication, maintaining accurate records. Effective Communication: Engage with residents, families, healthcare professionals, and team members to ensure clear, compassionate communication. Team Collaboration: Foster a team ethos, respecting diversity and promoting a supportive environment for all staff. Visitor Interaction: Welcome visitors and show prospective residents and families around the home's facilities. Emergency Response: Respond promptly to emergency call bells, assess situations, and provide or call for assistance as needed. Documentation: Write and update care plans, risk assessments, and case notes, ensuring they reflect residents' needs and wishes. Professional Development: Participate in staff meetings, training, and e-learning, taking responsibility for your own growth and development. Health and Safety: Be aware of and adhere to Health and Safety policies, including COSHH, and escalate concerns to management. What We're Looking For Qualifications: SVQ/NVQ Level 3 in Health & Social Care is essential. We also welcome applications from experienced Care Assistants actively working towards their Level 3. Medication Training: Practical Medication Administration with competencies is required. Leadership Skills: Ability to lead, motivate, and develop a team, delegating tasks effectively while maintaining a supportive environment. Compassionate Nature: A kind, caring, and compassionate personality with a sense of fun and a commitment to person-centred care. About us: You'll be joining a values-led care home that's part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We're expanding rapidly and are committed to delivering high-quality care and support to our residents. If you're ready to take on a rewarding role in a growing and supportive environment, we'd love to hear from you.We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust Respect Passion Kindness Inclusivity These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference. If you're ready to embrace a new challenge and use your skills to lead and inspire a team, we'd love to hear from you! Apply today and make a difference.
Senior Care Assistant Care and Support - Limewood Care Home Contract: Full Time , Part- Time, Bank Salary: £12.42 Per Hour Shift Type: Days & Nights Available Contracted hours: 24 to 48 Based in Stafford, we provide specialist dementia care for 59-resisdents. This includes Residential, Nursing & Respite care, from early diagnosis to end-of-life. As Senior Care Assistant, you'll play a key role in leading our care team, ensuring our residents receive the highest standard of care, and creating a warm, supportive environment. You'll coordinate shifts, lead by example, and be responsible for the performance of your team during each shift. Your leadership will help us maintain a caring, efficient, and positive atmosphere in our home. What we offer: £12.42 per hour Pension Onsite Parking Paid DBS Uniform Provided 5.6 Weeks Annual Leave (Based on a full-time contract) What You'll Do: Lead and Coordinate: Ensure all staff contribute to the smooth running of the home and create the right atmosphere. Resident Support: Assist residents with dressing, bathing, toileting, and mobility, always prioritizing their dignity and independence. Medication Management: Oversee the ordering, administration, and documentation of medication, maintaining accurate records. Effective Communication: Engage with residents, families, healthcare professionals, and team members to ensure clear, compassionate communication. Team Collaboration: Foster a team ethos, respecting diversity and promoting a supportive environment for all staff. Visitor Interaction: Welcome visitors and show prospective residents and families around the home's facilities. Emergency Response: Respond promptly to emergency call bells, assess situations, and provide or call for assistance as needed. Documentation: Write and update care plans, risk assessments, and case notes, ensuring they reflect residents' needs and wishes. Professional Development: Participate in staff meetings, training, and e-learning, taking responsibility for your own growth and development. Health and Safety: Be aware of and adhere to Health and Safety policies, including COSHH, and escalate concerns to management. What We're Looking For Qualifications: SVQ/NVQ Level 3 in Health & Social Care is essential. We also welcome applications from experienced Care Assistants actively working towards their Level 3. Medication Training: Practical Medication Administration with competencies is required. Leadership Skills: Ability to lead, motivate, and develop a team, delegating tasks effectively while maintaining a supportive environment. Compassionate Nature: A kind, caring, and compassionate personality with a sense of fun and a commitment to person-centred care. About us: You'll be joining a values-led care home that's part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We're expanding rapidly and are committed to delivering high-quality care and support to our residents. If you're ready to take on a rewarding role in a growing and supportive environment, we'd love to hear from you.We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust Respect Passion Kindness Inclusivity These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference. If you're ready to embrace a new challenge and use your skills to lead and inspire a team, we'd love to hear from you! Apply today and make a difference.
