Hampshire Recruitment Group LTD
Fareham, Hampshire
Sales Coordinator Fire & Security (Career Progression Opportunity) Location: Fareham, Hampshire Salary: £28,000 £35,000 (Dependent on Experience) Benefits: 28 Days Holiday (inc. BH), Pension, & Private Medical Consultation Service The Opportunity Are you a sharp, organized Sales Coordinator looking for a role that offers more than just sitting behind a desk or are you technically minded and are happy to help on the sales process, to develop your career? On behalf of our client a highly respected Fire & Security specialist based in Fareham we are seeking a Sales Coordinator who is hungry to bridge the gap between office-based administration and technical field work. This is a rare "hybrid" role where you won t just be processing orders; you will be mentored to become a technical expert, eventually heading out to client sites to survey jobs and design life-safety solutions. The Role: Sales Progression & Technical Quoting You will be the "engine room" of the sales department, ensuring that every project from fire alarm installations to integrated CCTV systems is handled with precision. Own the Pipeline : Manage sales progression from the initial lead through to final handover to the engineering team. Precision Estimating : Generate detailed quotes and proposals for a variety of security and fire protection systems. Field Development : Shadow senior surveyors to learn the technical nuances of site layouts, eventually conducting your own site surveys across the region. Customer Excellence : Act as the technical point of contact for clients, providing a consultative approach rather than just "taking orders." Who You Are Our client values attitude and aptitude above all else. You might come from a background in construction, engineering, or property services, but the following are essential: Detail-Oriented : You take pride in the accuracy of your quotes and documentation. Technically Minded : You have a natural curiosity for how things work and are eager to master the complexities of Fire & Security regulations. Communication Skills : You are as comfortable talking to an engineer on-site as you are presenting a proposal to a business owner. Ambitious : You are looking for a role that will evolve into a technical or surveying career path. Driver : Due to the site visit element of the role, a valid UK driving license is required. What s In It For You? Our client is known for their low staff turnover and investment in people. By joining this Fareham-based team, you will receive: Career Roadmap : A clear path from Coordinator to Technical Surveyor/Estimator. Supportive Environment : Work directly with the Directors and Senior Engineers who will mentor your technical growth. Wellbeing Package : Includes a 24/7 medical consultation service, providing peace of mind for you and your household. How to Apply If you are interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.
May 04, 2026
Full time
Sales Coordinator Fire & Security (Career Progression Opportunity) Location: Fareham, Hampshire Salary: £28,000 £35,000 (Dependent on Experience) Benefits: 28 Days Holiday (inc. BH), Pension, & Private Medical Consultation Service The Opportunity Are you a sharp, organized Sales Coordinator looking for a role that offers more than just sitting behind a desk or are you technically minded and are happy to help on the sales process, to develop your career? On behalf of our client a highly respected Fire & Security specialist based in Fareham we are seeking a Sales Coordinator who is hungry to bridge the gap between office-based administration and technical field work. This is a rare "hybrid" role where you won t just be processing orders; you will be mentored to become a technical expert, eventually heading out to client sites to survey jobs and design life-safety solutions. The Role: Sales Progression & Technical Quoting You will be the "engine room" of the sales department, ensuring that every project from fire alarm installations to integrated CCTV systems is handled with precision. Own the Pipeline : Manage sales progression from the initial lead through to final handover to the engineering team. Precision Estimating : Generate detailed quotes and proposals for a variety of security and fire protection systems. Field Development : Shadow senior surveyors to learn the technical nuances of site layouts, eventually conducting your own site surveys across the region. Customer Excellence : Act as the technical point of contact for clients, providing a consultative approach rather than just "taking orders." Who You Are Our client values attitude and aptitude above all else. You might come from a background in construction, engineering, or property services, but the following are essential: Detail-Oriented : You take pride in the accuracy of your quotes and documentation. Technically Minded : You have a natural curiosity for how things work and are eager to master the complexities of Fire & Security regulations. Communication Skills : You are as comfortable talking to an engineer on-site as you are presenting a proposal to a business owner. Ambitious : You are looking for a role that will evolve into a technical or surveying career path. Driver : Due to the site visit element of the role, a valid UK driving license is required. What s In It For You? Our client is known for their low staff turnover and investment in people. By joining this Fareham-based team, you will receive: Career Roadmap : A clear path from Coordinator to Technical Surveyor/Estimator. Supportive Environment : Work directly with the Directors and Senior Engineers who will mentor your technical growth. Wellbeing Package : Includes a 24/7 medical consultation service, providing peace of mind for you and your household. How to Apply If you are interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.
At AE Talent Solutions our mission is simple yet profound: to connect exceptional talent with exceptional opportunities. We are dedicated to empowering organizations with top-tier candidates and helping individuals achieve their career aspirations. We are currently supporting our fantastic client to recruit full time Business Development Manager who is experienced in the Facilities Management sector. Our client is expanding its IoT offering into the UK, building on an established and successful platform across the Nordics and Europe. This role is for a commercially driven Business Development Manager who can open doors in the Facilities Management sector , shape early market adoption, and play a key role in bringing a proven product into a new market. You will not just sell; you will help define how these lands in the UK. Responsibilities: Contribute to creating the go-to-market strategy and then execute it for IoT Alert solutions within FM, Public Sector, and any other end user with a sizable site. Leverage existing relationships to secure early adopter customers and partners. Identify and develop strategic partnerships across FM providers and service organisations. Work closely with internal teams to shape product positioning based on UK market feedback. Create and manage a strong pipeline through targeted outbound activity. Engage at senior level within client organisations (Estates, Operations, Security, FM Directors) What Success Looks Like: Establishment of key FM partnerships within the first 2-4 months Early adoption wins that can be used as reference sites in the UK. A growing, qualified pipeline aligned to UK expansion goals. Clear feedback loop into product and leadership teams to refine offering. Role Specification: 10+ years in business development in any of the following: Facilities Management Fire & Security M&E or service-led environments Physical Security Local Authority Blue Light Services A strong existing network ( black book ) within FM organisations Proven ability to win new business through outbound activity. Experience selling solutions, not just products. Martyn s Law knowledge. Comfortable operating without heavy structure, this is a build role. Desirable: Exposure to IoT, BMS, smart buildings, communications, or connected services. Experience working with or selling into enterprise FM providers. Background in new market product launches Why This Role? Opportunity to shape a UK market entry, not just inherit a patch. Backed by a proven European product and infrastructure. High visibility internally with real influence on direction (team being built around this role.) A genuine chance to build something commercially significant from the ground up. This role is a strategically significant hire for us. Reporting to the IoT Sales Manager UK and working with daily visibility to the Sales Director UK as well as regular contact with the European C suite. Company Benefits: Excellent commission structure - OTE £20-30k Electric Company Car (BMW, Tesla and Audi are on the list to choose from) or car allowance. Pension 25 days holiday rising with service Fully Remote apart from team meetings UK wide coverage, travel paid for. Visits to the Sweden HQ and other European Offices.
May 03, 2026
Full time
At AE Talent Solutions our mission is simple yet profound: to connect exceptional talent with exceptional opportunities. We are dedicated to empowering organizations with top-tier candidates and helping individuals achieve their career aspirations. We are currently supporting our fantastic client to recruit full time Business Development Manager who is experienced in the Facilities Management sector. Our client is expanding its IoT offering into the UK, building on an established and successful platform across the Nordics and Europe. This role is for a commercially driven Business Development Manager who can open doors in the Facilities Management sector , shape early market adoption, and play a key role in bringing a proven product into a new market. You will not just sell; you will help define how these lands in the UK. Responsibilities: Contribute to creating the go-to-market strategy and then execute it for IoT Alert solutions within FM, Public Sector, and any other end user with a sizable site. Leverage existing relationships to secure early adopter customers and partners. Identify and develop strategic partnerships across FM providers and service organisations. Work closely with internal teams to shape product positioning based on UK market feedback. Create and manage a strong pipeline through targeted outbound activity. Engage at senior level within client organisations (Estates, Operations, Security, FM Directors) What Success Looks Like: Establishment of key FM partnerships within the first 2-4 months Early adoption wins that can be used as reference sites in the UK. A growing, qualified pipeline aligned to UK expansion goals. Clear feedback loop into product and leadership teams to refine offering. Role Specification: 10+ years in business development in any of the following: Facilities Management Fire & Security M&E or service-led environments Physical Security Local Authority Blue Light Services A strong existing network ( black book ) within FM organisations Proven ability to win new business through outbound activity. Experience selling solutions, not just products. Martyn s Law knowledge. Comfortable operating without heavy structure, this is a build role. Desirable: Exposure to IoT, BMS, smart buildings, communications, or connected services. Experience working with or selling into enterprise FM providers. Background in new market product launches Why This Role? Opportunity to shape a UK market entry, not just inherit a patch. Backed by a proven European product and infrastructure. High visibility internally with real influence on direction (team being built around this role.) A genuine chance to build something commercially significant from the ground up. This role is a strategically significant hire for us. Reporting to the IoT Sales Manager UK and working with daily visibility to the Sales Director UK as well as regular contact with the European C suite. Company Benefits: Excellent commission structure - OTE £20-30k Electric Company Car (BMW, Tesla and Audi are on the list to choose from) or car allowance. Pension 25 days holiday rising with service Fully Remote apart from team meetings UK wide coverage, travel paid for. Visits to the Sweden HQ and other European Offices.
Sales Director - Fire and Security - East Midlands - £70-90k/ 90-120k OTE Lead Fire and Security and fire safety sales team through 3 managers and earning potential from team or personal sales in this East Midlands location. Fire and Security Sales Director/ Sales Manager - East Midlands £70k - £90k + Commission + Vehicle/ Allowance and Benefits My client is a Security and Fire Alarm installation and maintenance company seeking a Fire and Security Sales Director/ Fire and Security Sales Manager to work from their office in the East Midlands. They are looking for someone to lead and manage the Fire and Security Sales Team, leading Fire Alarm, Fire and Security and Fire Safety sales efforts through effective management, with the 'option' to add own direct sales value if desired or just manage team if not This is an excellent opportunity not only due to the excellent package, uncapped commission potential and excellent offices, but also that the MD is very supportive and is not looking for massive growth, but a good Sales Leader who can manage and lead others. The package you would receive is flexible dependent on experience. Must have the legal right to work in the UK. Have worked for a NSI/ BAFE/ FIA/ SSAIB comopany and have managed Fire and/ or Security sales people or managers This role would suit different types of people who are fire alarm and sales and manager or director level: A Sales Manager, Regional Sales Manager or Sales Manager with management and/or Systems sales abilities so can manage others You may be a general Manager, Director of a Fire alarm or fire and Security Installation Company, owner or Managing Director of a company where you still sell or Manage the sales of Fire and or security Systems, and are keen on the Sales management role. Package/Benefits Open to discussion but expect someone to require: £70,000 - £90,000 as Salary Commission if you sell, and bonus on team performance if not selling directly or in addition to commission, Dont have to sell. Good Car Level or Car allowance option Great Office Experienced reputable team and company Stable and performing team Benefits package to be agreed to suit Area/Location Live in the East Midlands (or will relocate) e.g. Nottinghamshire, South Yorkshire, Derbyshire, East Midlands, North Birmingham, West Midlands or similar. If you have worked for a FIA/ BAFE/ NSI / SSAIB installer and managed Sales team or other Sales Managers please do apply if able to commute. Call Google or apply to - Steve Eley - Fire and Security Careers (Eley Solutions)
May 03, 2026
Full time
Sales Director - Fire and Security - East Midlands - £70-90k/ 90-120k OTE Lead Fire and Security and fire safety sales team through 3 managers and earning potential from team or personal sales in this East Midlands location. Fire and Security Sales Director/ Sales Manager - East Midlands £70k - £90k + Commission + Vehicle/ Allowance and Benefits My client is a Security and Fire Alarm installation and maintenance company seeking a Fire and Security Sales Director/ Fire and Security Sales Manager to work from their office in the East Midlands. They are looking for someone to lead and manage the Fire and Security Sales Team, leading Fire Alarm, Fire and Security and Fire Safety sales efforts through effective management, with the 'option' to add own direct sales value if desired or just manage team if not This is an excellent opportunity not only due to the excellent package, uncapped commission potential and excellent offices, but also that the MD is very supportive and is not looking for massive growth, but a good Sales Leader who can manage and lead others. The package you would receive is flexible dependent on experience. Must have the legal right to work in the UK. Have worked for a NSI/ BAFE/ FIA/ SSAIB comopany and have managed Fire and/ or Security sales people or managers This role would suit different types of people who are fire alarm and sales and manager or director level: A Sales Manager, Regional Sales Manager or Sales Manager with management and/or Systems sales abilities so can manage others You may be a general Manager, Director of a Fire alarm or fire and Security Installation Company, owner or Managing Director of a company where you still sell or Manage the sales of Fire and or security Systems, and are keen on the Sales management role. Package/Benefits Open to discussion but expect someone to require: £70,000 - £90,000 as Salary Commission if you sell, and bonus on team performance if not selling directly or in addition to commission, Dont have to sell. Good Car Level or Car allowance option Great Office Experienced reputable team and company Stable and performing team Benefits package to be agreed to suit Area/Location Live in the East Midlands (or will relocate) e.g. Nottinghamshire, South Yorkshire, Derbyshire, East Midlands, North Birmingham, West Midlands or similar. If you have worked for a FIA/ BAFE/ NSI / SSAIB installer and managed Sales team or other Sales Managers please do apply if able to commute. Call Google or apply to - Steve Eley - Fire and Security Careers (Eley Solutions)
Fire Alarm Systems Sales Manager/ Fire Alarm Sales Manager - East Midlands £60k - £80k + Earnings + Vehicle and Benefits 1 or 3 months notice fine for right person My client is a Fire Detection and Fire Alarm installation and maintenance Engineering company seeking a Fire Alarm Sales Manager to work from Office in East Midlands. Miust be competent Fire Alarm systems BDM or Fire and Security Sales Manager, of Sales Director that is commutable and able to lead other Managers (who concentrate on Systems and Service Sales) and sales team admins They are looking for someone to lead and manage the Fire and Security Sales Team leading Fire Alarm, Fire and Security and Fire Safety sales efforts either by effecting management or if you can add value yourself that may be an option also. This is an excellent opportunity not only due to the excellent package, uncapped OTE and excellent offices, but also that the MD is very supportive and is not looking for massive growth, but a good Sales Leader who can manage and lead others. The package you would receive is flexible dependant on experience This role would suit differen types of people who are FIRE ALARM and SALES and MANAGER or DIRECTOR Level - 1. A Fire Alarm Sales Manager, Regional Sales Manager or Fire and Security Sales Manager with management and/ or Systems sales abilities so can manage others. 2. You may be a general Manager, Director of a Fire alarm Installation Company, owner or Managing Director of a company where you still sell or Manage the sales of Fire Alarm Systems, ansd are keen on the Sales management role for another. Package/ Benefits - Open to discussion but expect someone to require £60,000 - £80,000 as Salary commission if you sell, and bonus on team if not or also Good Car Level or Car allowance option Great Office Experienced reputable team and company Stable and performing team Benefits package to be agreed to suit. AREA/ LOCATION - Live in the Midlands (or will relocate) too e.g. Nottinghamshire, South Yorkshire, Derbyshire, East Midlands, North Birmingham, West Midlands or similar. CONTACT US - If you have worked for a FIA/ BAFE/ NSI / SSAIB installer and managed Sales team or Sales Managers please do apply if commutable Please contact Steven Eley who is the Fire and Security Sales recruiter for Fire and Security Careers that operate as an employment agency to fill this permanent role.
May 03, 2026
Full time
Fire Alarm Systems Sales Manager/ Fire Alarm Sales Manager - East Midlands £60k - £80k + Earnings + Vehicle and Benefits 1 or 3 months notice fine for right person My client is a Fire Detection and Fire Alarm installation and maintenance Engineering company seeking a Fire Alarm Sales Manager to work from Office in East Midlands. Miust be competent Fire Alarm systems BDM or Fire and Security Sales Manager, of Sales Director that is commutable and able to lead other Managers (who concentrate on Systems and Service Sales) and sales team admins They are looking for someone to lead and manage the Fire and Security Sales Team leading Fire Alarm, Fire and Security and Fire Safety sales efforts either by effecting management or if you can add value yourself that may be an option also. This is an excellent opportunity not only due to the excellent package, uncapped OTE and excellent offices, but also that the MD is very supportive and is not looking for massive growth, but a good Sales Leader who can manage and lead others. The package you would receive is flexible dependant on experience This role would suit differen types of people who are FIRE ALARM and SALES and MANAGER or DIRECTOR Level - 1. A Fire Alarm Sales Manager, Regional Sales Manager or Fire and Security Sales Manager with management and/ or Systems sales abilities so can manage others. 2. You may be a general Manager, Director of a Fire alarm Installation Company, owner or Managing Director of a company where you still sell or Manage the sales of Fire Alarm Systems, ansd are keen on the Sales management role for another. Package/ Benefits - Open to discussion but expect someone to require £60,000 - £80,000 as Salary commission if you sell, and bonus on team if not or also Good Car Level or Car allowance option Great Office Experienced reputable team and company Stable and performing team Benefits package to be agreed to suit. AREA/ LOCATION - Live in the Midlands (or will relocate) too e.g. Nottinghamshire, South Yorkshire, Derbyshire, East Midlands, North Birmingham, West Midlands or similar. CONTACT US - If you have worked for a FIA/ BAFE/ NSI / SSAIB installer and managed Sales team or Sales Managers please do apply if commutable Please contact Steven Eley who is the Fire and Security Sales recruiter for Fire and Security Careers that operate as an employment agency to fill this permanent role.
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Apr 30, 2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. Sales Director, Payments Welcome to Fireblocks, the industry-leading digital asset infrastructure technology company responsible for 15% of all crypto transactions Here's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects Digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O. As of January 2026, we serve over 2400 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale Joining the EMEA Fireblocks sales team, you will drive growth for Fireblocks within the UK's blockchain payments sector. As a key member of a leading blockchain and cybersecurity firm, you will target PSP, Cross-Border, Remittances and various other payment providers whilst collaborating closely with regional sales teams, Sales Engineers, and the Payments product team. You'll be: Meeting and exceeding monthly and quarterly revenue targets. Collaborating with the Fireblocks BDR and GTM teams to generate and qualify leads. Building and nurturing strong relationships with prospects and customers. Conducting prospecting, territory, and account planning to identify new opportunities. Keeping the Fireblocks CRM up-to-date with accurate account and pipeline information. You'll bring: Enterprise SaaS or institutional sales experience, selling into the Payments space Passion for blockchain technology and cryptocurrency Experience within financial services, cybersecurity, or cryptocurrency is preferred Experience in formalising and supporting the co-sell motion in working with technology partners is preferred Track record of over-achievement in an enterprise sales position Entrepreneurial and relentless hunting attitudeA willingness to prospect and qualify for new opportunities Thrives in a team-selling environment We have a comprehensive onboarding and training program for all new employees. We are looking for A players who want to work with the best. Track record of success and closing complex deals within the financial services or fintech sectors. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here
Apr 29, 2026
Full time
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. Sales Director, Payments Welcome to Fireblocks, the industry-leading digital asset infrastructure technology company responsible for 15% of all crypto transactions Here's the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects Digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O. As of January 2026, we serve over 2400 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale Joining the EMEA Fireblocks sales team, you will drive growth for Fireblocks within the UK's blockchain payments sector. As a key member of a leading blockchain and cybersecurity firm, you will target PSP, Cross-Border, Remittances and various other payment providers whilst collaborating closely with regional sales teams, Sales Engineers, and the Payments product team. You'll be: Meeting and exceeding monthly and quarterly revenue targets. Collaborating with the Fireblocks BDR and GTM teams to generate and qualify leads. Building and nurturing strong relationships with prospects and customers. Conducting prospecting, territory, and account planning to identify new opportunities. Keeping the Fireblocks CRM up-to-date with accurate account and pipeline information. You'll bring: Enterprise SaaS or institutional sales experience, selling into the Payments space Passion for blockchain technology and cryptocurrency Experience within financial services, cybersecurity, or cryptocurrency is preferred Experience in formalising and supporting the co-sell motion in working with technology partners is preferred Track record of over-achievement in an enterprise sales position Entrepreneurial and relentless hunting attitudeA willingness to prospect and qualify for new opportunities Thrives in a team-selling environment We have a comprehensive onboarding and training program for all new employees. We are looking for A players who want to work with the best. Track record of success and closing complex deals within the financial services or fintech sectors. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here
Sales & Marketing Manager (Maternity cover) Location: Kington, Herefordshire (On-site, with flexible/hybrid working) Salary: £30,000- £35,000 per annum Reporting to: Operations Director and Commercial Director Governance: Monthly reporting to the Board of Directors The Mission To transform a 15 acre rural site with an indoor pool into a thriving, financially sustainable sanctuary. This role is central to delivering the commercial engine that makes the mission possible. The Role Purpose To deliver the 2026/27 Strategic Marketing Plan, with a clear focus on securing high-occupancy, whole-site bookings. The role exists to achieve 29.4% annual occupancy, equivalent to 10,353 guest nights, primarily through profitable, multi-day group bookings across defined market segments. Key Responsibilities 1. Revenue Generation and Lead Conversion Full House Equivalent (FHE) tracking: Manage the Breakeven Basket and deliver 103 full-site days per year Segmented value propositions: Lead and refine messaging for four core markets: Faith Schools Private Hire Wellness Midweek profit growth: Target corporate retreats and Work from Hotel style bookings to maximise midweek utilisation 2. Digital and Channel Management OTA performance management: Oversee Airbnb and Booking dot com listings for The Stables, balancing commission risk against yield Direct booking conversion: Design and implement return-stay incentives to reduce reliance on third-party platforms Content and storytelling: Champion high-quality visual content (photo, video, social) to differentiate the venue from institutional competitors 3. Commercial Analysis and Yield TRevPAG growth: Drive an increase of £2+ per guest through secondary revenue streams, including tuck shop, pool hire, and additional meals Yield management support: Work with the Operations Director to apply Minimum Facility Fees and dynamic pricing during peak demand periods 4. Relationship and Community Management Church and mission-led partnerships: Protect near-cost stays where appropriate while identifying whole-site commercial opportunities to cross-subsidise them Under-capacity risk reduction: Actively minimise bookings below 70% occupancy in The Stables to prevent net losses 5. Duty Manager Responsibilities Participate in the senior Duty Manager rota, providing out-of-hours leadership for residential groups Act as the primary on-call contact, including: Guest check-ins Site security Emergency response (fire and pool safety) Maintaining a warm, home from home hospitality experience Performance Indicators (KPIs) Primary KPI: Achievement of 103 Full House Equivalent (FHE) days Secondary KPI: 15% conversion of OTA guests to direct bookers Tertiary KPI: Average TRevPAG uplift of £2.00+ per guest The Ideal Candidate Experience Experience within UK group residential, hospitality, or charity trading environments (highly desirable) Proven management of Online Travel Agencies such as Airbnb and Booking dot com Demonstrated success converting third-party bookings into direct relationships B2B and group sales experience, ideally across: Primary and junior schools Church or faith-based organisations Retreat leaders and wellness facilitators Experience operating within high fixed-cost or daily burn financial models Skills and Capabilities Yield and pricing strategy, including dynamic pricing and midweek offers Strong analytical ability, confident working with metrics such as FHE and TRevPAG Content marketing and visual storytelling (video, photography, social media) SEO and digital strategy, including niche and regional search terms CRM thinking and lead nurture processes for cyclical and repeat bookings Benefits and What Makes This Role Different A genuine strategic mandate: This is not a social media posting role. You will deliver Phase 3 of a defined commercial roadmap. A unique asset base: 15 acres of countryside plus a highly sought-after indoor pool Commercial autonomy: Ownership of the TRevPAG agenda, with freedom to create new revenue streams Flexible working: While site presence is essential for storytelling and relationships, the role supports modern hybrid working. Dunfield House is operated by Dunfield House Ltd, governed by The Dunfield Charity, and owned by Community of Christ.
Apr 28, 2026
Full time
Sales & Marketing Manager (Maternity cover) Location: Kington, Herefordshire (On-site, with flexible/hybrid working) Salary: £30,000- £35,000 per annum Reporting to: Operations Director and Commercial Director Governance: Monthly reporting to the Board of Directors The Mission To transform a 15 acre rural site with an indoor pool into a thriving, financially sustainable sanctuary. This role is central to delivering the commercial engine that makes the mission possible. The Role Purpose To deliver the 2026/27 Strategic Marketing Plan, with a clear focus on securing high-occupancy, whole-site bookings. The role exists to achieve 29.4% annual occupancy, equivalent to 10,353 guest nights, primarily through profitable, multi-day group bookings across defined market segments. Key Responsibilities 1. Revenue Generation and Lead Conversion Full House Equivalent (FHE) tracking: Manage the Breakeven Basket and deliver 103 full-site days per year Segmented value propositions: Lead and refine messaging for four core markets: Faith Schools Private Hire Wellness Midweek profit growth: Target corporate retreats and Work from Hotel style bookings to maximise midweek utilisation 2. Digital and Channel Management OTA performance management: Oversee Airbnb and Booking dot com listings for The Stables, balancing commission risk against yield Direct booking conversion: Design and implement return-stay incentives to reduce reliance on third-party platforms Content and storytelling: Champion high-quality visual content (photo, video, social) to differentiate the venue from institutional competitors 3. Commercial Analysis and Yield TRevPAG growth: Drive an increase of £2+ per guest through secondary revenue streams, including tuck shop, pool hire, and additional meals Yield management support: Work with the Operations Director to apply Minimum Facility Fees and dynamic pricing during peak demand periods 4. Relationship and Community Management Church and mission-led partnerships: Protect near-cost stays where appropriate while identifying whole-site commercial opportunities to cross-subsidise them Under-capacity risk reduction: Actively minimise bookings below 70% occupancy in The Stables to prevent net losses 5. Duty Manager Responsibilities Participate in the senior Duty Manager rota, providing out-of-hours leadership for residential groups Act as the primary on-call contact, including: Guest check-ins Site security Emergency response (fire and pool safety) Maintaining a warm, home from home hospitality experience Performance Indicators (KPIs) Primary KPI: Achievement of 103 Full House Equivalent (FHE) days Secondary KPI: 15% conversion of OTA guests to direct bookers Tertiary KPI: Average TRevPAG uplift of £2.00+ per guest The Ideal Candidate Experience Experience within UK group residential, hospitality, or charity trading environments (highly desirable) Proven management of Online Travel Agencies such as Airbnb and Booking dot com Demonstrated success converting third-party bookings into direct relationships B2B and group sales experience, ideally across: Primary and junior schools Church or faith-based organisations Retreat leaders and wellness facilitators Experience operating within high fixed-cost or daily burn financial models Skills and Capabilities Yield and pricing strategy, including dynamic pricing and midweek offers Strong analytical ability, confident working with metrics such as FHE and TRevPAG Content marketing and visual storytelling (video, photography, social media) SEO and digital strategy, including niche and regional search terms CRM thinking and lead nurture processes for cyclical and repeat bookings Benefits and What Makes This Role Different A genuine strategic mandate: This is not a social media posting role. You will deliver Phase 3 of a defined commercial roadmap. A unique asset base: 15 acres of countryside plus a highly sought-after indoor pool Commercial autonomy: Ownership of the TRevPAG agenda, with freedom to create new revenue streams Flexible working: While site presence is essential for storytelling and relationships, the role supports modern hybrid working. Dunfield House is operated by Dunfield House Ltd, governed by The Dunfield Charity, and owned by Community of Christ.
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.
Oct 07, 2025
Full time
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.
Bodyshop Manager We are looking for an experienced and results-driven Bodyshop Manager to lead our team to success, whilst ensuring exceptional quality and smooth day-to-day operations. If you're ready to take on a management role where your people-focused leadership will make a real difference, we would love to hear from you. THE JOB ROLE: Strategic Leadership: Develop and execute the operational strategy to ensure the business achieves its short-term and long-term objectives, including growth targets, customer service standards, and profitability, Operational Management: Oversee the entire service and repair operations, including vehicle intake, diagnostics, repairs, parts management, and quality assurance, ensuring that all work is completed to the highest standards and in a timely manner, Team Management: Lead and motivate a diverse team, including workshop technicians, customer service staff, and management, fostering a culture of accountability, high performance, and continuous improvement. Uphold company policies and values leading by example at all times, Process Optimisation: Identify opportunities to streamline operations, reduce costs, and improve efficiency. Implement best practices, standardized procedures, and key performance indicators (KPIs) to monitor and improve operational performance, Customer Service Excellence: Ensure the business maintains a focus on exceptional customer service by overseeing customer interactions, resolving complaints, and ensuring that all work is completed to the satisfaction of clients, Financial Management: Manage the operational sales budget, analyse financial performance, and implement cost-saving measures where necessary. Provide reports on profit margins, operational costs, and overall business performance, Health & Safety Compliance: Ensure compliance with all relevant health and safety regulations and fire safety within the workshop, ensuring a safe working environment for all employees and customers, Supplier & Vendor Relationships: Manage relationships with parts suppliers, equipment vendors, and other external service providers to ensure timely delivery, cost-effective sourcing, and quality standards, Technology & Systems Management: Oversee the integration and optimisation of technology, including vehicle diagnostics software, repair tracking systems, and inventory management tools. Utilisation of Business Data to guide and aide decision making, Performance Reporting: Regularly report to the Directors and senior management team on operational performance, KPIs, customer feedback, and any challenges or opportunities for growth, Security Management: Responsible for management of site security requirements that safely deliver to Insurance and contractual requirements. SKILLS & EXPERIENCE TO INCLUDE: Proven experience in an operational management role, ideally within the vehicle repair or automotive sector, Strong leadership skills with the ability to inspire, motivate, and manage a team effectively, Exceptional problem-solving abilities and a proactive approach to identifying and addressing operational challenges, Knowledge of industry-specific regulations, health and safety standards, Fire Safety and best practices, Excellent financial management skills, including budgeting, forecasting, and cost control, A thorough understanding of vehicle repair processes, parts management, and repair technologies, Ability to work under pressure and manage multiple tasks simultaneously, Excellent communication and interpersonal skills, with the ability to interact with staff, customers, and external stakeholders, A results-driven approach, with a focus on continuous improvement and achieving operational goals. QUALIFICATIONS: Full Uk Driving Licence Security Clearance pass will be required and maintained Audatex(desirable) Autoflow trained (desirable) IMI Level 3 in Body & Paint or equivalent industry experience THE PACKAGE: 60,000 - 65,000 basic salary (depending on experience) + bonus system enabling OTE of up to 80,000, 45 hours per week Monday - Friday Company car (or cash alternative) 23 days annual leave + bank holidays Workplace Pension Scheme Executive Costco Membership card Complimentary payday lunches, provided by us! Long-service rewards Utilise the companies Trade Discounts Departmental Reward and Recognition Complimentary refreshments Staff Referral Bonus for introducing new team members
Sep 22, 2025
Full time
Bodyshop Manager We are looking for an experienced and results-driven Bodyshop Manager to lead our team to success, whilst ensuring exceptional quality and smooth day-to-day operations. If you're ready to take on a management role where your people-focused leadership will make a real difference, we would love to hear from you. THE JOB ROLE: Strategic Leadership: Develop and execute the operational strategy to ensure the business achieves its short-term and long-term objectives, including growth targets, customer service standards, and profitability, Operational Management: Oversee the entire service and repair operations, including vehicle intake, diagnostics, repairs, parts management, and quality assurance, ensuring that all work is completed to the highest standards and in a timely manner, Team Management: Lead and motivate a diverse team, including workshop technicians, customer service staff, and management, fostering a culture of accountability, high performance, and continuous improvement. Uphold company policies and values leading by example at all times, Process Optimisation: Identify opportunities to streamline operations, reduce costs, and improve efficiency. Implement best practices, standardized procedures, and key performance indicators (KPIs) to monitor and improve operational performance, Customer Service Excellence: Ensure the business maintains a focus on exceptional customer service by overseeing customer interactions, resolving complaints, and ensuring that all work is completed to the satisfaction of clients, Financial Management: Manage the operational sales budget, analyse financial performance, and implement cost-saving measures where necessary. Provide reports on profit margins, operational costs, and overall business performance, Health & Safety Compliance: Ensure compliance with all relevant health and safety regulations and fire safety within the workshop, ensuring a safe working environment for all employees and customers, Supplier & Vendor Relationships: Manage relationships with parts suppliers, equipment vendors, and other external service providers to ensure timely delivery, cost-effective sourcing, and quality standards, Technology & Systems Management: Oversee the integration and optimisation of technology, including vehicle diagnostics software, repair tracking systems, and inventory management tools. Utilisation of Business Data to guide and aide decision making, Performance Reporting: Regularly report to the Directors and senior management team on operational performance, KPIs, customer feedback, and any challenges or opportunities for growth, Security Management: Responsible for management of site security requirements that safely deliver to Insurance and contractual requirements. SKILLS & EXPERIENCE TO INCLUDE: Proven experience in an operational management role, ideally within the vehicle repair or automotive sector, Strong leadership skills with the ability to inspire, motivate, and manage a team effectively, Exceptional problem-solving abilities and a proactive approach to identifying and addressing operational challenges, Knowledge of industry-specific regulations, health and safety standards, Fire Safety and best practices, Excellent financial management skills, including budgeting, forecasting, and cost control, A thorough understanding of vehicle repair processes, parts management, and repair technologies, Ability to work under pressure and manage multiple tasks simultaneously, Excellent communication and interpersonal skills, with the ability to interact with staff, customers, and external stakeholders, A results-driven approach, with a focus on continuous improvement and achieving operational goals. QUALIFICATIONS: Full Uk Driving Licence Security Clearance pass will be required and maintained Audatex(desirable) Autoflow trained (desirable) IMI Level 3 in Body & Paint or equivalent industry experience THE PACKAGE: 60,000 - 65,000 basic salary (depending on experience) + bonus system enabling OTE of up to 80,000, 45 hours per week Monday - Friday Company car (or cash alternative) 23 days annual leave + bank holidays Workplace Pension Scheme Executive Costco Membership card Complimentary payday lunches, provided by us! Long-service rewards Utilise the companies Trade Discounts Departmental Reward and Recognition Complimentary refreshments Staff Referral Bonus for introducing new team members