EMERGENCY CALL HANDLER - Nights Your Hello Could Change Everything As an Emergency Call Handler, you'll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you're empathetic, attentive, and ready to make an impact, this is your chance to truly help your community. Hours 18 hours per week Shift pattern You will be working between Monday and Sunday. The hours you will be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance. Salary £12,458.16 per annum (£13.31 per hour) Location Hybrid - Norwich Start Date 5th May / 1st June 2026. This role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to start date, which may result in the start date being adjusted if required. Training You must be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00. Technical requirements You need 5 Mbps upload and 15 Mbps download internet speed. Appello Perks 116 hours holiday rising to 123 with length of service. This includes bank holidays that you will work (if rotated). Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more. 24/7 employee assistance programme with an easily accessible app. Family and friends' discounts on our services & products. Pension Scheme, up to 3% employers contribution. Smart Tech scheme. About you You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. You should have a minimum of a year's experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but with the right core values and training you could thrive in this role. This is a rewarding role where trust is key, but it can be tough, so you'll need to be resilient. You'll also need the drive to meet personal targets while delivering excellent customer service. The role The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. At Careline365, every call you answer makes a difference. With a cool head and an empathetic manner you will be answering varying calls, including providing reassurance, actioning accidental calls or test calls, and contacting emergency services. Ready to apply If you are interested in this role please upload your CV and answer a few questions about yourself. For more hints and tips, check out our guide here. Other information This is an exciting time at Careline365, part of the Appello group. We are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on .
May 01, 2026
Full time
EMERGENCY CALL HANDLER - Nights Your Hello Could Change Everything As an Emergency Call Handler, you'll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you're empathetic, attentive, and ready to make an impact, this is your chance to truly help your community. Hours 18 hours per week Shift pattern You will be working between Monday and Sunday. The hours you will be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance. Salary £12,458.16 per annum (£13.31 per hour) Location Hybrid - Norwich Start Date 5th May / 1st June 2026. This role is subject to pre-employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to start date, which may result in the start date being adjusted if required. Training You must be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00. Technical requirements You need 5 Mbps upload and 15 Mbps download internet speed. Appello Perks 116 hours holiday rising to 123 with length of service. This includes bank holidays that you will work (if rotated). Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more. 24/7 employee assistance programme with an easily accessible app. Family and friends' discounts on our services & products. Pension Scheme, up to 3% employers contribution. Smart Tech scheme. About you You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. You should have a minimum of a year's experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but with the right core values and training you could thrive in this role. This is a rewarding role where trust is key, but it can be tough, so you'll need to be resilient. You'll also need the drive to meet personal targets while delivering excellent customer service. The role The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. At Careline365, every call you answer makes a difference. With a cool head and an empathetic manner you will be answering varying calls, including providing reassurance, actioning accidental calls or test calls, and contacting emergency services. Ready to apply If you are interested in this role please upload your CV and answer a few questions about yourself. For more hints and tips, check out our guide here. Other information This is an exciting time at Careline365, part of the Appello group. We are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on .
Salary: 26200 - 27000 (depending on experience) + annual bonus Hours: Full-time, 36 hours per week Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after 6 Months) Location: Longbenton, Newcastle At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference - especially when our customers need us most. We're proud of our customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we're building a team that listens, learns, and leads with kindness. We're recruiting Claims Handlers for an intake in June and July 2026 in our Quorum Longbenton site. The Role Guiding customers through each step of the process of their home / motor claim - from the first notification of loss to a fair and timely resolution Gathering and recording accurate information to progress claims efficiently Assessing each case carefully and making fair decisions based on the facts Arranging repairs, mobility support, or replacements through our trusted partners Handling queries and resolving issues with empathy and professionalism Exploring opportunities to settle claims on first contact where appropriate Securing services for customers, including repair, mobility, and salvage options through our dedicated supplier network Delivering exceptional customer service at every interaction and upholding our consumer duty responsibilities. We're looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most. We need (min experience) A passion for delivering excellent customer experiences Min 6 months previous customer services experience is required. Experience from Contact centres, retail, military, hospitality, or leisure is welcomed Clear and confident communication skills, both written and verbal Strong technical capability as you'll regularly use multiple systems simultaneously Empathy, resilience, and adaptability in a fast-paced environment What's in it for you? Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period). Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme. Generous leave: 7.2 weeks' holiday (including Bank Holidays). Family support: Enhanced maternity, paternity, and shared parental leave policies. Exclusive offers from top brands and partners. Financial security: Pension scheme matching up to 7.5% on a 1:1 basis, plus life assurance up to 5x salary. We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation. Where you'll be working Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunities the site provides. Important information. You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
May 01, 2026
Full time
Salary: 26200 - 27000 (depending on experience) + annual bonus Hours: Full-time, 36 hours per week Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after 6 Months) Location: Longbenton, Newcastle At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference - especially when our customers need us most. We're proud of our customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we're building a team that listens, learns, and leads with kindness. We're recruiting Claims Handlers for an intake in June and July 2026 in our Quorum Longbenton site. The Role Guiding customers through each step of the process of their home / motor claim - from the first notification of loss to a fair and timely resolution Gathering and recording accurate information to progress claims efficiently Assessing each case carefully and making fair decisions based on the facts Arranging repairs, mobility support, or replacements through our trusted partners Handling queries and resolving issues with empathy and professionalism Exploring opportunities to settle claims on first contact where appropriate Securing services for customers, including repair, mobility, and salvage options through our dedicated supplier network Delivering exceptional customer service at every interaction and upholding our consumer duty responsibilities. We're looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most. We need (min experience) A passion for delivering excellent customer experiences Min 6 months previous customer services experience is required. Experience from Contact centres, retail, military, hospitality, or leisure is welcomed Clear and confident communication skills, both written and verbal Strong technical capability as you'll regularly use multiple systems simultaneously Empathy, resilience, and adaptability in a fast-paced environment What's in it for you? Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period). Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme. Generous leave: 7.2 weeks' holiday (including Bank Holidays). Family support: Enhanced maternity, paternity, and shared parental leave policies. Exclusive offers from top brands and partners. Financial security: Pension scheme matching up to 7.5% on a 1:1 basis, plus life assurance up to 5x salary. We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation. Where you'll be working Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunities the site provides. Important information. You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
Adecco are pleased to be recruiting for a 101 Call Handler (Days) to work within the North Wales Police Force Location: St Asaph Contract Type: Temporary on going Hourly Rate: 14.10 per hour Working Pattern: Full Time day shifts Monday to Friday Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually Are you ready to make a difference in your community? Our client is seeking a dedicated and skilled Communications Operator to join their team in North Wales Police! If you thrive in a fast-paced environment and possess exceptional communication skills, this is the role for you. Overall Purpose of the Job: As a Communications Operator, you will deliver a professional, effective, and efficient customer service aimed at "getting it right first time." Your role will involve resolving public inquiries, accurately recording information, and deploying resources in a pressurised environment. Key Responsibilities: Receive and resolve public inquiries in line with force policy. Provide advice and manage caller expectations, ensuring first contact resolution. analyse and assess risk using various information systems. Record relevant information accurately for different audiences, including police departments and external agencies. Liaise with external agencies as needed. Manage the closure of incidents where appropriate. Distribute messages via email, telephone, fax, and intranet. Direct police units to incidents through intelligent deployment, maximising resource efficiency. Inform and coordinate with other emergency services as required. Maintain a log of all incidents and ensure proper scheduling of appointments. Update the Force Records Management System and undertake relevant clerical duties. Represent colleagues/organisation in various forums and assist at special events or major incidents as needed. What We're Looking For: To succeed in this role, you should possess: NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience. Welsh Speaking Level 2 required Typing/word processing skills of 25 - 30 words per minute. Strong communication skills with the ability to work well both in a team and independently. Intermediate IT skills, particularly with Windows systems. Problem-solving skills and the ability to remain calm under pressure. A good geographical knowledge of North Wales. Why Join Us? This is a fantastic opportunity to be part of a team that plays a vital role in community safety. You will gain valuable experience in a dynamic environment while contributing to the well-being of the public. If you're passionate about making a positive impact and possess the skills we need, we would love to hear from you! How to Apply: Please submit your CV and a brief cover letter outlining your relevant experience to our client. Don't miss your chance to join a fulfilling career with a dedicated organisation committed to serving the community! Join us in making a difference - apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 30, 2026
Seasonal
Adecco are pleased to be recruiting for a 101 Call Handler (Days) to work within the North Wales Police Force Location: St Asaph Contract Type: Temporary on going Hourly Rate: 14.10 per hour Working Pattern: Full Time day shifts Monday to Friday Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually Are you ready to make a difference in your community? Our client is seeking a dedicated and skilled Communications Operator to join their team in North Wales Police! If you thrive in a fast-paced environment and possess exceptional communication skills, this is the role for you. Overall Purpose of the Job: As a Communications Operator, you will deliver a professional, effective, and efficient customer service aimed at "getting it right first time." Your role will involve resolving public inquiries, accurately recording information, and deploying resources in a pressurised environment. Key Responsibilities: Receive and resolve public inquiries in line with force policy. Provide advice and manage caller expectations, ensuring first contact resolution. analyse and assess risk using various information systems. Record relevant information accurately for different audiences, including police departments and external agencies. Liaise with external agencies as needed. Manage the closure of incidents where appropriate. Distribute messages via email, telephone, fax, and intranet. Direct police units to incidents through intelligent deployment, maximising resource efficiency. Inform and coordinate with other emergency services as required. Maintain a log of all incidents and ensure proper scheduling of appointments. Update the Force Records Management System and undertake relevant clerical duties. Represent colleagues/organisation in various forums and assist at special events or major incidents as needed. What We're Looking For: To succeed in this role, you should possess: NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience. Welsh Speaking Level 2 required Typing/word processing skills of 25 - 30 words per minute. Strong communication skills with the ability to work well both in a team and independently. Intermediate IT skills, particularly with Windows systems. Problem-solving skills and the ability to remain calm under pressure. A good geographical knowledge of North Wales. Why Join Us? This is a fantastic opportunity to be part of a team that plays a vital role in community safety. You will gain valuable experience in a dynamic environment while contributing to the well-being of the public. If you're passionate about making a positive impact and possess the skills we need, we would love to hear from you! How to Apply: Please submit your CV and a brief cover letter outlining your relevant experience to our client. Don't miss your chance to join a fulfilling career with a dedicated organisation committed to serving the community! Join us in making a difference - apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Adecco are pleased to be recruiting for a Police Call Handler (Days) to work within the North Wales Police Force Location: St Asaph Contract Type: Temporary on going Hourly Rate: 14.10 per hour Working Pattern: Full Time day shifts Monday to Friday Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually Are you ready to make a difference in your community? Our client is seeking a dedicated and skilled Communications Operator to join their team in North Wales Police! If you thrive in a fast-paced environment and possess exceptional communication skills, this is the role for you. Overall Purpose of the Job: As a Communications Operator, you will deliver a professional, effective, and efficient customer service aimed at "getting it right first time." Your role will involve resolving public inquiries, accurately recording information, and deploying resources in a pressurised environment. Key Responsibilities: Receive and resolve public inquiries in line with force policy. Provide advice and manage caller expectations, ensuring first contact resolution. analyse and assess risk using various information systems. Record relevant information accurately for different audiences, including police departments and external agencies. Liaise with external agencies as needed. Manage the closure of incidents where appropriate. Distribute messages via email, telephone, fax, and intranet. Direct police units to incidents through intelligent deployment, maximising resource efficiency. Inform and coordinate with other emergency services as required. Maintain a log of all incidents and ensure proper scheduling of appointments. Update the Force Records Management System and undertake relevant clerical duties. Represent colleagues/organisation in various forums and assist at special events or major incidents as needed. What We're Looking For: To succeed in this role, you should possess: NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience. Welsh Speaking Level 2 required Typing/word processing skills of 25 - 30 words per minute. Strong communication skills with the ability to work well both in a team and independently. Intermediate IT skills, particularly with Windows systems. Problem-solving skills and the ability to remain calm under pressure. A good geographical knowledge of North Wales. Why Join Us? This is a fantastic opportunity to be part of a team that plays a vital role in community safety. You will gain valuable experience in a dynamic environment while contributing to the well-being of the public. If you're passionate about making a positive impact and possess the skills we need, we would love to hear from you! How to Apply: Please submit your CV and a brief cover letter outlining your relevant experience to our client. Don't miss your chance to join a fulfilling career with a dedicated organisation committed to serving the community! Join us in making a difference - apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 30, 2026
Seasonal
Adecco are pleased to be recruiting for a Police Call Handler (Days) to work within the North Wales Police Force Location: St Asaph Contract Type: Temporary on going Hourly Rate: 14.10 per hour Working Pattern: Full Time day shifts Monday to Friday Please note this role will be subject to Police Vetting, you will need to have been within the UK for a minimum of 3 years continually Are you ready to make a difference in your community? Our client is seeking a dedicated and skilled Communications Operator to join their team in North Wales Police! If you thrive in a fast-paced environment and possess exceptional communication skills, this is the role for you. Overall Purpose of the Job: As a Communications Operator, you will deliver a professional, effective, and efficient customer service aimed at "getting it right first time." Your role will involve resolving public inquiries, accurately recording information, and deploying resources in a pressurised environment. Key Responsibilities: Receive and resolve public inquiries in line with force policy. Provide advice and manage caller expectations, ensuring first contact resolution. analyse and assess risk using various information systems. Record relevant information accurately for different audiences, including police departments and external agencies. Liaise with external agencies as needed. Manage the closure of incidents where appropriate. Distribute messages via email, telephone, fax, and intranet. Direct police units to incidents through intelligent deployment, maximising resource efficiency. Inform and coordinate with other emergency services as required. Maintain a log of all incidents and ensure proper scheduling of appointments. Update the Force Records Management System and undertake relevant clerical duties. Represent colleagues/organisation in various forums and assist at special events or major incidents as needed. What We're Looking For: To succeed in this role, you should possess: NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience. Welsh Speaking Level 2 required Typing/word processing skills of 25 - 30 words per minute. Strong communication skills with the ability to work well both in a team and independently. Intermediate IT skills, particularly with Windows systems. Problem-solving skills and the ability to remain calm under pressure. A good geographical knowledge of North Wales. Why Join Us? This is a fantastic opportunity to be part of a team that plays a vital role in community safety. You will gain valuable experience in a dynamic environment while contributing to the well-being of the public. If you're passionate about making a positive impact and possess the skills we need, we would love to hear from you! How to Apply: Please submit your CV and a brief cover letter outlining your relevant experience to our client. Don't miss your chance to join a fulfilling career with a dedicated organisation committed to serving the community! Join us in making a difference - apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
