Full Time Position - Competitive Salary (depending on experience) Sopwell House is a beautiful luxury Georgian country house hotel and spa located in the heart of Hertfordshire. Set within 12 acres of serene countryside, just 20 minutes from London St Pancras, the hotel offers 126 stylish rooms and suites, an award winning spa, and a range of exceptional dining experiences. Our commitment to personalised service, attention to detail, and warm hospitality has made Sopwell House a standout destination for both leisure and business guests. We are seeking a driven and experienced Rooms Division Manager to join our senior leadership team. As the Rooms Division Manager, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, and Night Teams, ensuring the highest levels of guest service and operational excellence throughout. You will be a strong leader who thrives in a fast paced environment, is passionate about guest experience, and has a keen eye for detail. This is a hands on role requiring a strategic thinker with a focus on team development, process improvement, and consistent delivery of standards. Your role in our Family: Lead, motivate and support the Front Office and Night team, Housekeeping and Maintenance. Ensure the highest levels of guest satisfaction through exceptional service delivery. Drive key performance metrics including occupancy, guest feedback, and operational efficiency. Work closely with other departments including Sales, Revenue, and F&B to align strategies and maximise profitability. Develop and implement procedures to enhance the guest experience and streamline operations. Recruit, train, and mentor team members, fostering a culture of excellence and accountability. Ensure compliance with health & safety, fire regulations, and company policies. What makes you the perfect fit? Proven experience in a similar senior Rooms Division or Front of House management role, ideally in a 5-star hotel environment. A genuine passion for hospitality and delivering outstanding guest service. Strong leadership, communication, and organisational skills. Commercial awareness and a solid understanding of revenue management and budgeting. Experience working with hotel PMS (e.g., Opera, Protel, or similar systems). Hands on, approachable, and results focused with a calm and professional demeanour. The Best Bit: Discounted Food and Beverage and accommodation. 28 days holiday, plus an extra day off on your birthday. 30% discount on spa treatments and spa days. 10% discount on spa products. 'Introduce a Friend' bonus when you recommend someone to join our team. Staff meals provided on duty. Hotel discounts through our Pride of Britian affiliation. How to Apply: If you are a dedicated hospitality professional ready to take on this exciting challenge, we'd love to hear from you! Please submit your CV and cover letter, explaining why you are the perfect fit for this role. All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion. Sopwell House is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
May 05, 2026
Full time
Full Time Position - Competitive Salary (depending on experience) Sopwell House is a beautiful luxury Georgian country house hotel and spa located in the heart of Hertfordshire. Set within 12 acres of serene countryside, just 20 minutes from London St Pancras, the hotel offers 126 stylish rooms and suites, an award winning spa, and a range of exceptional dining experiences. Our commitment to personalised service, attention to detail, and warm hospitality has made Sopwell House a standout destination for both leisure and business guests. We are seeking a driven and experienced Rooms Division Manager to join our senior leadership team. As the Rooms Division Manager, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, and Night Teams, ensuring the highest levels of guest service and operational excellence throughout. You will be a strong leader who thrives in a fast paced environment, is passionate about guest experience, and has a keen eye for detail. This is a hands on role requiring a strategic thinker with a focus on team development, process improvement, and consistent delivery of standards. Your role in our Family: Lead, motivate and support the Front Office and Night team, Housekeeping and Maintenance. Ensure the highest levels of guest satisfaction through exceptional service delivery. Drive key performance metrics including occupancy, guest feedback, and operational efficiency. Work closely with other departments including Sales, Revenue, and F&B to align strategies and maximise profitability. Develop and implement procedures to enhance the guest experience and streamline operations. Recruit, train, and mentor team members, fostering a culture of excellence and accountability. Ensure compliance with health & safety, fire regulations, and company policies. What makes you the perfect fit? Proven experience in a similar senior Rooms Division or Front of House management role, ideally in a 5-star hotel environment. A genuine passion for hospitality and delivering outstanding guest service. Strong leadership, communication, and organisational skills. Commercial awareness and a solid understanding of revenue management and budgeting. Experience working with hotel PMS (e.g., Opera, Protel, or similar systems). Hands on, approachable, and results focused with a calm and professional demeanour. The Best Bit: Discounted Food and Beverage and accommodation. 28 days holiday, plus an extra day off on your birthday. 30% discount on spa treatments and spa days. 10% discount on spa products. 'Introduce a Friend' bonus when you recommend someone to join our team. Staff meals provided on duty. Hotel discounts through our Pride of Britian affiliation. How to Apply: If you are a dedicated hospitality professional ready to take on this exciting challenge, we'd love to hear from you! Please submit your CV and cover letter, explaining why you are the perfect fit for this role. All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion. Sopwell House is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Assistant Operations Manager, 5 Hotels, Scotland £45k Fantastic opportunity has arisen for a motivated and passionate Assistant Operations Manager to support this 5 luxury hotel group across all their properties. The hotel collection has properties mainly across the Highlands of Scotland with standards at 5 level. With the growth of the collection, they are now looking for a strong and passionate Assistant Operations Manager to support the hotels where needed in a hands on capacity. In this unique role, you will be: Working alongside Management in supporting/running of properties Covering long term absences as well as staff shortages Taking responsibilities for management of staff Involved in training and development Hands on in all areas including day to day operations Liaising with guests and ensuring guest satisfaction is more than exceeded As the collection is spread across a wide area, you must be prepared to stay away from home for more than a night - accommodation will be provided whilst on shift however you will need to have your own permanent base. It is also essential to have your own car to get to properties. What we are looking for: an enthusiastic Junior or Assistant Operations Manager or Hotel General Manager with a proven work history experience and working knowledge within a 5 or (minimum) 4 hotels attention to detail with exceptional customer service skills ability to resolve any issues in a logical and practical manner ability to work under pressure whilst remaining calm and reasonable hands on and able to jump in where needed flexible - happy to stay away from home for up to 4 nights a week own transport as most properties are located in the Highlands This is a truly exceptional opportunity for an enthusiastic and dynamic Assistant Hotel Operations Manager. For more information, apply immediately. Please note, there is no sponsorship offered on this occasion
May 04, 2026
Full time
Assistant Operations Manager, 5 Hotels, Scotland £45k Fantastic opportunity has arisen for a motivated and passionate Assistant Operations Manager to support this 5 luxury hotel group across all their properties. The hotel collection has properties mainly across the Highlands of Scotland with standards at 5 level. With the growth of the collection, they are now looking for a strong and passionate Assistant Operations Manager to support the hotels where needed in a hands on capacity. In this unique role, you will be: Working alongside Management in supporting/running of properties Covering long term absences as well as staff shortages Taking responsibilities for management of staff Involved in training and development Hands on in all areas including day to day operations Liaising with guests and ensuring guest satisfaction is more than exceeded As the collection is spread across a wide area, you must be prepared to stay away from home for more than a night - accommodation will be provided whilst on shift however you will need to have your own permanent base. It is also essential to have your own car to get to properties. What we are looking for: an enthusiastic Junior or Assistant Operations Manager or Hotel General Manager with a proven work history experience and working knowledge within a 5 or (minimum) 4 hotels attention to detail with exceptional customer service skills ability to resolve any issues in a logical and practical manner ability to work under pressure whilst remaining calm and reasonable hands on and able to jump in where needed flexible - happy to stay away from home for up to 4 nights a week own transport as most properties are located in the Highlands This is a truly exceptional opportunity for an enthusiastic and dynamic Assistant Hotel Operations Manager. For more information, apply immediately. Please note, there is no sponsorship offered on this occasion
Role Overview At JA Mar Hall, we are committed to elevating our guest experience towards Forbes Travel Guide luxury standards. We are seeking a confident, hands on Food and Beverage Supervisor who will play a key role in delivering exceptional service and supporting the leadership team across all food and beverage operations. With a strong focus on restaurant service, this role is ideal for someone who thrives on the floor, leads by example, and takes pride in delivering refined, attentive, and personalised guest experiences. You will also demonstrate flexibility to support across all food and beverage outlets including bar, breakfast, afternoon tea, and events. Key Responsibilities Service Leadership Take an active supervisory role in the delivery of food and beverage service, with a primary focus on the restaurant. Lead service shifts, ensuring smooth, efficient, and high-quality guest experiences. Be present and visible on the floor, supporting the team and engaging with guests. Step into a leadership role in the absence of managers, ensuring continuity of standards. Restaurant Excellence Drive exceptional restaurant service standards, ensuring attention to detail in every aspect of the guest journey. Support the delivery of refined and personalised service in line with luxury expectations. Assist in implementing and maintaining SOPs to ensure consistency and quality. Lead by example in service style, presentation, and guest interaction. Team Support and Development Supervise and support food and beverage assistants during service. Provide on the job coaching, guidance, and feedback to team members. Support daily briefings, ensuring the team is informed, confident, and service ready. Foster a positive, professional, and high performing team environment. Multi Outlet Support Demonstrate flexibility to support across all food and beverage operations including restaurant service, gallery bar, breakfast, afternoon tea, weddings, meetings, and events. Adapt to business needs, supporting peak periods and special functions. Standards and Guest Experience Ensure all service areas are presented to a luxury standard at all times. Handle guest feedback confidently and professionally, escalating where required. Support the implementation of brand standards and evolving Forbes level service expectations. Operational Responsibilities Assist with opening and closing procedures across outlets. Ensure cleanliness, organisation, and readiness of all service areas. Support stock control, mise en place, and smooth service flow. Maintain compliance with health, safety, and licensing standards. About You Previous experience in a restaurant or hotel food and beverage supervisory role. Strong passion for restaurant service and guest experience. A hands on, proactive approach with confidence leading shifts. Excellent attention to detail and presentation standards. Strong communication and team leadership skills. Flexible and adaptable, with the ability to work a variety of shifts across the week. A desire to grow within a luxury hospitality environment. Why Join Us Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge. Free luxury leisure club membership. Discounted membership for friends & family. 50% discount on Spa treatments. Golf day discounts for you, friends, and family. 50% discount on food for you +3 guests, and 25% off beverages. Discounts on overnight stays for JA Mar Hall and our sister properties. Friends & family hotel rates. Access to Wisdom, our confidential wellbeing support programme. Access to exclusive £100 room rates across the PoB Hotels collection. Free on site parking and complimentary use of leisure facilities. Uniform provided (role dependent). Recommend a Friend bonus scheme.
May 02, 2026
Full time
Role Overview At JA Mar Hall, we are committed to elevating our guest experience towards Forbes Travel Guide luxury standards. We are seeking a confident, hands on Food and Beverage Supervisor who will play a key role in delivering exceptional service and supporting the leadership team across all food and beverage operations. With a strong focus on restaurant service, this role is ideal for someone who thrives on the floor, leads by example, and takes pride in delivering refined, attentive, and personalised guest experiences. You will also demonstrate flexibility to support across all food and beverage outlets including bar, breakfast, afternoon tea, and events. Key Responsibilities Service Leadership Take an active supervisory role in the delivery of food and beverage service, with a primary focus on the restaurant. Lead service shifts, ensuring smooth, efficient, and high-quality guest experiences. Be present and visible on the floor, supporting the team and engaging with guests. Step into a leadership role in the absence of managers, ensuring continuity of standards. Restaurant Excellence Drive exceptional restaurant service standards, ensuring attention to detail in every aspect of the guest journey. Support the delivery of refined and personalised service in line with luxury expectations. Assist in implementing and maintaining SOPs to ensure consistency and quality. Lead by example in service style, presentation, and guest interaction. Team Support and Development Supervise and support food and beverage assistants during service. Provide on the job coaching, guidance, and feedback to team members. Support daily briefings, ensuring the team is informed, confident, and service ready. Foster a positive, professional, and high performing team environment. Multi Outlet Support Demonstrate flexibility to support across all food and beverage operations including restaurant service, gallery bar, breakfast, afternoon tea, weddings, meetings, and events. Adapt to business needs, supporting peak periods and special functions. Standards and Guest Experience Ensure all service areas are presented to a luxury standard at all times. Handle guest feedback confidently and professionally, escalating where required. Support the implementation of brand standards and evolving Forbes level service expectations. Operational Responsibilities Assist with opening and closing procedures across outlets. Ensure cleanliness, organisation, and readiness of all service areas. Support stock control, mise en place, and smooth service flow. Maintain compliance with health, safety, and licensing standards. About You Previous experience in a restaurant or hotel food and beverage supervisory role. Strong passion for restaurant service and guest experience. A hands on, proactive approach with confidence leading shifts. Excellent attention to detail and presentation standards. Strong communication and team leadership skills. Flexible and adaptable, with the ability to work a variety of shifts across the week. A desire to grow within a luxury hospitality environment. Why Join Us Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge. Free luxury leisure club membership. Discounted membership for friends & family. 50% discount on Spa treatments. Golf day discounts for you, friends, and family. 50% discount on food for you +3 guests, and 25% off beverages. Discounts on overnight stays for JA Mar Hall and our sister properties. Friends & family hotel rates. Access to Wisdom, our confidential wellbeing support programme. Access to exclusive £100 room rates across the PoB Hotels collection. Free on site parking and complimentary use of leisure facilities. Uniform provided (role dependent). Recommend a Friend bonus scheme.
Role Overview We are seeking a passionate and detail-oriented Breakfast Manager to lead and deliver an exceptional breakfast experience at JA Mar Hall. As part of our journey towards Forbes luxury standards, this role is pivotal in setting the tone for the guest day ensuring every breakfast service is warm, polished, and flawlessly executed. You will take ownership of the breakfast operation five days per week, leading the team from the floor and ensuring service is both efficient and elevated. Key Responsibilities of the Breakfast Manager will include: Breakfast Service Leadership Lead and manage breakfast service operations, ensuring a smooth, high quality guest experience Be present and visible on the floor, leading by example and engaging with guests Ensure all service is delivered to luxury standards, with attention to detail and personalisation Team Management Lead, motivate, and develop the breakfast team including supervisors and food and beverage assistants Conduct daily briefings to set expectations and communicate priorities Provide ongoing coaching and feedback to enhance performance and confidence Standards and Guest Experience Implement and uphold SOPs aligned with luxury and Forbes level expectations Ensure consistent presentation of buffet, à la carte service, and overall dining environment Handle guest feedback effectively, resolving issues promptly and professionally Operational Excellence Manage daily set up and breakdown of breakfast service Ensure stock levels, ordering, and mise en place are maintained Work closely with the kitchen team to ensure seamless service flow Collaboration Work closely with the Food and Beverage Services Manager and Assistant Managers to ensure alignment across all outlets Support wider food and beverage operations where required, particularly during peak periods or special events About You The ideal candidate will have: Previous experience in a supervisory or management role within hotel or restaurant breakfast service Strong understanding of high-quality service standards Hands on leader who enjoys being on the floor Excellent organisational and communication skills Passionate about guest experience and attention to detail Flexible and adaptable to business needs Hotel experience is essential for this role to demonstrate an immediate true understanding of expectations of guest breakfast experience Experience with Forbes Luxury Travel Guide five-star standards is desirable but not essential. Why Join Us At JA Mar Hall, you'll find more than a job-you'll build a career within a global hospitality family. We offer: Competitive salaryplus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge. Free luxury leisure club membership. Discounted membership for friends & family. 50% discount on Spa treatments. Golf day discounts for you, friends, and family. 50% discount on food for you +3 guests, and 25% off beverages. Discounts on overnight stays for JA Mar Hall and our sister properties. Friends & family hotel rates. Access toWisdom, our confidential wellbeing support programme. Access to exclusive £100 room rates across the PoB Hotels collection. Free on-site parking and complimentary use of leisure facilities. Uniform provided (role dependent). Recommend-a-Friend bonus scheme.
May 01, 2026
Full time
Role Overview We are seeking a passionate and detail-oriented Breakfast Manager to lead and deliver an exceptional breakfast experience at JA Mar Hall. As part of our journey towards Forbes luxury standards, this role is pivotal in setting the tone for the guest day ensuring every breakfast service is warm, polished, and flawlessly executed. You will take ownership of the breakfast operation five days per week, leading the team from the floor and ensuring service is both efficient and elevated. Key Responsibilities of the Breakfast Manager will include: Breakfast Service Leadership Lead and manage breakfast service operations, ensuring a smooth, high quality guest experience Be present and visible on the floor, leading by example and engaging with guests Ensure all service is delivered to luxury standards, with attention to detail and personalisation Team Management Lead, motivate, and develop the breakfast team including supervisors and food and beverage assistants Conduct daily briefings to set expectations and communicate priorities Provide ongoing coaching and feedback to enhance performance and confidence Standards and Guest Experience Implement and uphold SOPs aligned with luxury and Forbes level expectations Ensure consistent presentation of buffet, à la carte service, and overall dining environment Handle guest feedback effectively, resolving issues promptly and professionally Operational Excellence Manage daily set up and breakdown of breakfast service Ensure stock levels, ordering, and mise en place are maintained Work closely with the kitchen team to ensure seamless service flow Collaboration Work closely with the Food and Beverage Services Manager and Assistant Managers to ensure alignment across all outlets Support wider food and beverage operations where required, particularly during peak periods or special events About You The ideal candidate will have: Previous experience in a supervisory or management role within hotel or restaurant breakfast service Strong understanding of high-quality service standards Hands on leader who enjoys being on the floor Excellent organisational and communication skills Passionate about guest experience and attention to detail Flexible and adaptable to business needs Hotel experience is essential for this role to demonstrate an immediate true understanding of expectations of guest breakfast experience Experience with Forbes Luxury Travel Guide five-star standards is desirable but not essential. Why Join Us At JA Mar Hall, you'll find more than a job-you'll build a career within a global hospitality family. We offer: Competitive salaryplus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge. Free luxury leisure club membership. Discounted membership for friends & family. 50% discount on Spa treatments. Golf day discounts for you, friends, and family. 50% discount on food for you +3 guests, and 25% off beverages. Discounts on overnight stays for JA Mar Hall and our sister properties. Friends & family hotel rates. Access toWisdom, our confidential wellbeing support programme. Access to exclusive £100 room rates across the PoB Hotels collection. Free on-site parking and complimentary use of leisure facilities. Uniform provided (role dependent). Recommend-a-Friend bonus scheme.
