Salary: Grade 3 - £32,585 per annum Location: Norwich Hours: Part time 21 per week - flexible working pattern Contract: Fixed term until 31st March 2030 - subject to possible contract extension Interviews: Week commencing 8th June 2026 Closing date: Wednesday 27th May 2026 at 11:30pm Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub. About the role Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter s processes. About you You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well. You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office. Benefits We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the project The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping. About the Team We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice.We also deliver housing right awareness sessions to empower local communities to take action on housing issues. How to Apply Please click Apply for Job on the advert. You are required to submit a behaviour-based application with responses to the five points in the About you section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format: You will also be asked to demonstrate how you meet the behaviours below: • We prioritise diversity and have an inclusive and open mindset • We create change and align behind our strategy About Shelter Home is a human right. It s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
May 14, 2026
Full time
Salary: Grade 3 - £32,585 per annum Location: Norwich Hours: Part time 21 per week - flexible working pattern Contract: Fixed term until 31st March 2030 - subject to possible contract extension Interviews: Week commencing 8th June 2026 Closing date: Wednesday 27th May 2026 at 11:30pm Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub. About the role Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services. You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter s processes. About you You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well. You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office. Benefits We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the project The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping. About the Team We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice.We also deliver housing right awareness sessions to empower local communities to take action on housing issues. How to Apply Please click Apply for Job on the advert. You are required to submit a behaviour-based application with responses to the five points in the About you section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format: You will also be asked to demonstrate how you meet the behaviours below: • We prioritise diversity and have an inclusive and open mindset • We create change and align behind our strategy About Shelter Home is a human right. It s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Single Homeless Person Service in London. Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017,to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, eviction processes, and tenants' rights. You will also have a good understanding of welfare benefits legislation and health and safety, alongside experience addressing the causes of homelessness and developing effective interventions with service users. Comfortable working in a target-driven environment, you will be highly organised, able to manage a busy caseload, prioritise competing demands, and meet deadlines while maintaining high-quality outcomes. You will be a strong communicator with excellent relationship-building skills, able to work collaboratively with colleagues, partners, and the wider community. A proactive, solution-focused approach is essential, along with the ability to work independently with a high degree of responsibility and autonomy. You will be confident using IT systems and databases, maintaining accurate case records and reporting. With a strong work ethic, customer-focused mindset, and a genuine commitment to making a difference, you will thrive in a fast-paced, outcome-focused environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered
May 08, 2026
Full time
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Single Homeless Person Service in London. Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017,to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, eviction processes, and tenants' rights. You will also have a good understanding of welfare benefits legislation and health and safety, alongside experience addressing the causes of homelessness and developing effective interventions with service users. Comfortable working in a target-driven environment, you will be highly organised, able to manage a busy caseload, prioritise competing demands, and meet deadlines while maintaining high-quality outcomes. You will be a strong communicator with excellent relationship-building skills, able to work collaboratively with colleagues, partners, and the wider community. A proactive, solution-focused approach is essential, along with the ability to work independently with a high degree of responsibility and autonomy. You will be confident using IT systems and databases, maintaining accurate case records and reporting. With a strong work ethic, customer-focused mindset, and a genuine commitment to making a difference, you will thrive in a fast-paced, outcome-focused environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered
Belmont Recruitment is currently seeking experienced Recovery Co-ordinators to join an NHS Trust in Bolton, Salford and Trafford on contract basis. As a mixed case load Recovery Coordinator you'll connect with homeless individuals in their communities, offering advice, information, advocacy, and tailored support based on their needs. Building trust is key to ensuring they engage with services, all while keeping confidentiality and safeguarding in mind. The successful candidate will also manage a small caseload of substance users, helping them understand their options and stay informed about available services. You'll also support them in creating realistic recovery plans, ensuring they have access to the right health, housing, and social support within their community. Key details: Shift pattern: 37.5 hrs (Mon - Fri) Hourly Rate: 18 - 20 Contract : 6 months A comprehensive job description is available upon request. In addition to this role, Belmont Recruitment also offers various substance misuse contracts in the area, providing further opportunities for professional growth and development. For more information or to apply for this position, please don't hesitate to contact Tom Goren at Belmont Recruitment.
May 07, 2026
Contractor
Belmont Recruitment is currently seeking experienced Recovery Co-ordinators to join an NHS Trust in Bolton, Salford and Trafford on contract basis. As a mixed case load Recovery Coordinator you'll connect with homeless individuals in their communities, offering advice, information, advocacy, and tailored support based on their needs. Building trust is key to ensuring they engage with services, all while keeping confidentiality and safeguarding in mind. The successful candidate will also manage a small caseload of substance users, helping them understand their options and stay informed about available services. You'll also support them in creating realistic recovery plans, ensuring they have access to the right health, housing, and social support within their community. Key details: Shift pattern: 37.5 hrs (Mon - Fri) Hourly Rate: 18 - 20 Contract : 6 months A comprehensive job description is available upon request. In addition to this role, Belmont Recruitment also offers various substance misuse contracts in the area, providing further opportunities for professional growth and development. For more information or to apply for this position, please don't hesitate to contact Tom Goren at Belmont Recruitment.
Job Summary Z House is an exciting project run by Caring in Bristol, opening in July 2024. It provides emergency short-term accommodation for -year-olds in housing crisis, which is supplemented by daytime support to help people move on to sustainable and appropriate accommodation. Based in St Pauls, Z house fosters a safe and supportive environment where 4 young people can stay in the Night Shelter at a time until they obtain suitable accommodation. This Role is for 4 Nights a Week, Monday to Thursday, involving a mix of both Waking and Sleep-in hours. Sometimes working alongside a volunteer, you will be responsible for providing a safe space, listening ear and support for young people using the service. The role involves starting at 20:30, supporting our young people to settle for the evening before your sleep-in shift from 11:30pm until 07:30 am, in the morning you ll support the young people and our volunteers with Breakfast and room changeover for the day, finishing your shift at 08.30am. Shift Times Activity 20 30 Waking 23 30 Sleeping (dedicated night worker room with shower) 07.30 - 08:30 Waking Key responsibilities Housing management Sign up and induct young people arriving outside of normal working hours Ensure the health, safety and security of the building, colleagues, residents, and visitors; taking reasonable care to protect yourself and all other persons, complying with health and safety legislation and procedures; seek guidance as necessary and highlight any significant deficiencies to a senior colleague Carry out any required health and safety, housing management, risk management, etc. monitoring, keeping accurate and complete records throughout. Identify and report defects in the buildings, furniture, and equipment to promote a safe working environment in line with Health and Safety, following relevant procedures to remedy all defects. Contribute to the upkeep of services, ensuring young people s rooms, communal and colleague areas are well maintained, serviced, safe and clean; maintain accurate and complete records. Supporting Young People Assisting Young people to achieve positive outcomes including stated support plan goals, liaising with internal and external colleagues/organisations as required. Respond to requests and issues from young people, continually assessing housing needs and risks. Provide support and guidance for young people as appropriate Promote the participation and involvement of young people within and outside the organisation to elevate users voice in the delivery of the Z House service. Ensure all relevant records (including case-notes, safeguarding, incident, and other logs) are completed for all shifts. Providing detailed handover notes for the Young People in the shelter Volunteer support To support and provide guidance to volunteers who will sometimes partner you on shift To be the point of contact for volunteers if they need to raise any concerns Other You will be one part of a two-person Night Support Team, so communication and detailed recording of information is necessary for the team to deliver a high level of support to young people safely and effectively Ensure all shift tasks and processes are completed satisfactorily, including a comprehensive handover for the Z House Coordinator. Safeguard the welfare of children, young people, and adults at risk, working within Caring in Bristol s safeguarding policies, Southwest Child Protection Procedures, and local procedures for safeguarding adults at risk. Carry out day-to-day administrative functions to ensure that all records and files are maintained and stored securely in line with the Data Protection legislation. Provide a diverse and culturally sensitive service, ensuring that anti-discriminatory practice and equality of opportunity are promoted within all aspects of Caring in Bristol s services. The list of tasks is not exclusive, and duties may be varied from time to time, with the job description being subject to review and periodic amendments. Personal Specification We expect you to meet most of these criteria. However, we don t expect you to meet every point and welcome applicants with transferrable skills and an ability to apply themselves in a new context. Essential • A desire and willingness to learn about the effects that experiencing homelessness have on young people in our city • A willingness to learn and uphold Caring in Bristol s safeguarding Policies and Procedures • Ability to listen to and communicate effectively with young people. • Able to record case notes accurately and clearly and safely handle data in line with Caring in Bristol s GDPR policies • Ability to remain calm in a crisis with the skills to deal with incidents or urgent situations safely and pragmatically • Able to work with vulnerable people, operating with sensitivity as well as assertiveness maintaining professional boundaries • A high attention to detail for health and safety issues • High standards of cleanliness and housekeeping • Effective communicator Desirable Experience of working with vulnerable young people Experience of working with people from overrepresented communities in homelessness statistics such as those who identify as a part of the LGBTQ+ community, Young people who are experiencing displacement and those who are part of ethnically and culturally diverse communities Experience working in supported accommodation Be able to demonstrate understanding of safeguarding principles and practice. Experience of working alongside and guiding volunteers with an understanding of how to do this effectively Flexible problem solver, reliable and good at timekeeping Have a willingness to uphold Caring in Bristol s values and work towards our overall mission
May 07, 2026
Full time
Job Summary Z House is an exciting project run by Caring in Bristol, opening in July 2024. It provides emergency short-term accommodation for -year-olds in housing crisis, which is supplemented by daytime support to help people move on to sustainable and appropriate accommodation. Based in St Pauls, Z house fosters a safe and supportive environment where 4 young people can stay in the Night Shelter at a time until they obtain suitable accommodation. This Role is for 4 Nights a Week, Monday to Thursday, involving a mix of both Waking and Sleep-in hours. Sometimes working alongside a volunteer, you will be responsible for providing a safe space, listening ear and support for young people using the service. The role involves starting at 20:30, supporting our young people to settle for the evening before your sleep-in shift from 11:30pm until 07:30 am, in the morning you ll support the young people and our volunteers with Breakfast and room changeover for the day, finishing your shift at 08.30am. Shift Times Activity 20 30 Waking 23 30 Sleeping (dedicated night worker room with shower) 07.30 - 08:30 Waking Key responsibilities Housing management Sign up and induct young people arriving outside of normal working hours Ensure the health, safety and security of the building, colleagues, residents, and visitors; taking reasonable care to protect yourself and all other persons, complying with health and safety legislation and procedures; seek guidance as necessary and highlight any significant deficiencies to a senior colleague Carry out any required health and safety, housing management, risk management, etc. monitoring, keeping accurate and complete records throughout. Identify and report defects in the buildings, furniture, and equipment to promote a safe working environment in line with Health and Safety, following relevant procedures to remedy all defects. Contribute to the upkeep of services, ensuring young people s rooms, communal and colleague areas are well maintained, serviced, safe and clean; maintain accurate and complete records. Supporting Young People Assisting Young people to achieve positive outcomes including stated support plan goals, liaising with internal and external colleagues/organisations as required. Respond to requests and issues from young people, continually assessing housing needs and risks. Provide support and guidance for young people as appropriate Promote the participation and involvement of young people within and outside the organisation to elevate users voice in the delivery of the Z House service. Ensure all relevant records (including case-notes, safeguarding, incident, and other logs) are completed for all shifts. Providing detailed handover notes for the Young People in the shelter Volunteer support To support and provide guidance to volunteers who will sometimes partner you on shift To be the point of contact for volunteers if they need to raise any concerns Other You will be one part of a two-person Night Support Team, so communication and detailed recording of information is necessary for the team to deliver a high level of support to young people safely and effectively Ensure all shift tasks and processes are completed satisfactorily, including a comprehensive handover for the Z House Coordinator. Safeguard the welfare of children, young people, and adults at risk, working within Caring in Bristol s safeguarding policies, Southwest Child Protection Procedures, and local procedures for safeguarding adults at risk. Carry out day-to-day administrative functions to ensure that all records and files are maintained and stored securely in line with the Data Protection legislation. Provide a diverse and culturally sensitive service, ensuring that anti-discriminatory practice and equality of opportunity are promoted within all aspects of Caring in Bristol s services. The list of tasks is not exclusive, and duties may be varied from time to time, with the job description being subject to review and periodic amendments. Personal Specification We expect you to meet most of these criteria. However, we don t expect you to meet every point and welcome applicants with transferrable skills and an ability to apply themselves in a new context. Essential • A desire and willingness to learn about the effects that experiencing homelessness have on young people in our city • A willingness to learn and uphold Caring in Bristol s safeguarding Policies and Procedures • Ability to listen to and communicate effectively with young people. • Able to record case notes accurately and clearly and safely handle data in line with Caring in Bristol s GDPR policies • Ability to remain calm in a crisis with the skills to deal with incidents or urgent situations safely and pragmatically • Able to work with vulnerable people, operating with sensitivity as well as assertiveness maintaining professional boundaries • A high attention to detail for health and safety issues • High standards of cleanliness and housekeeping • Effective communicator Desirable Experience of working with vulnerable young people Experience of working with people from overrepresented communities in homelessness statistics such as those who identify as a part of the LGBTQ+ community, Young people who are experiencing displacement and those who are part of ethnically and culturally diverse communities Experience working in supported accommodation Be able to demonstrate understanding of safeguarding principles and practice. Experience of working alongside and guiding volunteers with an understanding of how to do this effectively Flexible problem solver, reliable and good at timekeeping Have a willingness to uphold Caring in Bristol s values and work towards our overall mission
Wintercomfort For The Homeless
Cambridge, Cambridgeshire
Services Coordinator Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: Permanent Salary: £28,000 per annum Location: Overstream House, Cambridge CB4 About Us Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. About you and the Role As the operational lead of the services area at Overstream House, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge s homeless community. Key Responsibilities To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables. Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence. Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs. Source safe accommodation, actively prevent homelessness through advocacy and signposting. To develop, promote partnerships with external agencies to help connect service users to essential services, promote Wintercomfort services to stakeholders through professional forums and meetings. Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour. To support the delivery of Wintercomforts learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life. To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to Wintercomforts service users. Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications. One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find that we offer: Benefits You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training- We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. Closing date: Monday 18th May, 2026 Interviews will be taking place between the 26th - 29th May 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. This role requires a Disclosure and Barring Service (DBS) check. We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
May 07, 2026
Full time
Services Coordinator Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: Permanent Salary: £28,000 per annum Location: Overstream House, Cambridge CB4 About Us Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. About you and the Role As the operational lead of the services area at Overstream House, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge s homeless community. Key Responsibilities To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables. Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence. Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs. Source safe accommodation, actively prevent homelessness through advocacy and signposting. To develop, promote partnerships with external agencies to help connect service users to essential services, promote Wintercomfort services to stakeholders through professional forums and meetings. Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour. To support the delivery of Wintercomforts learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life. To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to Wintercomforts service users. Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications. One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find that we offer: Benefits You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training- We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. Closing date: Monday 18th May, 2026 Interviews will be taking place between the 26th - 29th May 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. This role requires a Disclosure and Barring Service (DBS) check. We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
Supported Lodgings Coordinator (7 Months FTC) Apply to shape a brand new Supported Lodgings service where your skills directly create safe homes, stronger futures and lasting independence for young people at risk of homelessness. Location: Wigan Salary: £28,836 per annum Closing Date: 27 May, 2026 Employment Type: Fixed Term Contract Hours per week: 37.5 About the Role Supported Lodgings Coordinator (Wigan) - 7 Months FTC Help shape a new Supported Lodgings service and make a real difference to young people aged . In this fast paced role, you ll assess need and risk, coordinate placements with trained community hosts, and provide practical, strengths based support that helps young people build stability, skills and confidence on their journey to independent living. You ll also recruit, train and support hosts, work closely with partners across housing, care and safeguarding, and actively promote the service in the local community. If you have experience supporting young people at risk of homelessness, strong safeguarding skills and the energy to build trusted relationships, this is a chance to turn commitment into action and deliver lasting change. Please note that this job opportunity is offered as a full-time (37.5 hours a week), fixed term contract role (7-Months FTC). Key Deliverables Young People To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service. You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts Arrange all aspects of a young person s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals. You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting. You will provide regular support and planning sessions for young people To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans. You will be part of a team responsible for a 24 hour on call service Host Recruitment and Support You will recruit, vet and train hosts both formally and informally ensuring that the host recruitment policies and procedures are implemented. You will support and provide regular supervision to hosts. You will be proactive in maintaining host skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery. You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes. You will ensure that all hosts are made to feel safe, secure and valued. External Relationships You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols. You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community. Others You will be an active member of the Prevention Team, working collaboratively and effectively with your line manager. You will be responsible for maintaining up to date records on all young people and hosts, supporting service management with all aspects of report requirements. The post will require some flexible working including evenings and weekends. You will ensure the safety and wellbeing of young people and hosts in the service at all times, including using safeguarding and emergency alert procedures as applicable Ensure financial and payment systems are completed in line with Depaul s financial policy and procedures Work in line with Depaul s policies and procedures, including EDI, Safeguarding, Health and Safety and Lone Working, adopting our Endeavour approach to working with young people. You will undertake further duties as commensurate to the role and identified by your line manager. What we are looking for from you Person Specification When completing your application form please address all the points set out below. Experience and an understanding of working with people experiencing homelessness, or people in crisis Experience of supporting young people with their support needs, working closely with other key professionals. Experience of writing, implementing and evaluating risk assessments Experience of supervising or supporting hosts or staff Experience of working under pressure with the ability to respond to conflicting demands and challenging situations. Ability to find creative and positive solutions to problems, using own initiative An understanding and commitment to working in an assets based way Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion Commitment to working in a manner, which promotes diversity, equality and inclusion. Personal and professional integrity High level understanding of professional boundaries and ability to maintain them What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
May 06, 2026
Contractor
Supported Lodgings Coordinator (7 Months FTC) Apply to shape a brand new Supported Lodgings service where your skills directly create safe homes, stronger futures and lasting independence for young people at risk of homelessness. Location: Wigan Salary: £28,836 per annum Closing Date: 27 May, 2026 Employment Type: Fixed Term Contract Hours per week: 37.5 About the Role Supported Lodgings Coordinator (Wigan) - 7 Months FTC Help shape a new Supported Lodgings service and make a real difference to young people aged . In this fast paced role, you ll assess need and risk, coordinate placements with trained community hosts, and provide practical, strengths based support that helps young people build stability, skills and confidence on their journey to independent living. You ll also recruit, train and support hosts, work closely with partners across housing, care and safeguarding, and actively promote the service in the local community. If you have experience supporting young people at risk of homelessness, strong safeguarding skills and the energy to build trusted relationships, this is a chance to turn commitment into action and deliver lasting change. Please note that this job opportunity is offered as a full-time (37.5 hours a week), fixed term contract role (7-Months FTC). Key Deliverables Young People To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service. You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts Arrange all aspects of a young person s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals. You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting. You will provide regular support and planning sessions for young people To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans. You will be part of a team responsible for a 24 hour on call service Host Recruitment and Support You will recruit, vet and train hosts both formally and informally ensuring that the host recruitment policies and procedures are implemented. You will support and provide regular supervision to hosts. You will be proactive in maintaining host skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery. You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes. You will ensure that all hosts are made to feel safe, secure and valued. External Relationships You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols. You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community. Others You will be an active member of the Prevention Team, working collaboratively and effectively with your line manager. You will be responsible for maintaining up to date records on all young people and hosts, supporting service management with all aspects of report requirements. The post will require some flexible working including evenings and weekends. You will ensure the safety and wellbeing of young people and hosts in the service at all times, including using safeguarding and emergency alert procedures as applicable Ensure financial and payment systems are completed in line with Depaul s financial policy and procedures Work in line with Depaul s policies and procedures, including EDI, Safeguarding, Health and Safety and Lone Working, adopting our Endeavour approach to working with young people. You will undertake further duties as commensurate to the role and identified by your line manager. What we are looking for from you Person Specification When completing your application form please address all the points set out below. Experience and an understanding of working with people experiencing homelessness, or people in crisis Experience of supporting young people with their support needs, working closely with other key professionals. Experience of writing, implementing and evaluating risk assessments Experience of supervising or supporting hosts or staff Experience of working under pressure with the ability to respond to conflicting demands and challenging situations. Ability to find creative and positive solutions to problems, using own initiative An understanding and commitment to working in an assets based way Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion Commitment to working in a manner, which promotes diversity, equality and inclusion. Personal and professional integrity High level understanding of professional boundaries and ability to maintain them What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Supported Lodgings Coordinator (7 Months FTC) Apply to shape a brand new Supported Lodgings service where your skills directly create safe homes, stronger futures and lasting independence for young people at risk of homelessness. Location: Wigan Salary: £28,836 per annum Closing date: 27 May, 2026 Employment Type: Fixed Term Contract Hours per week: 37.5 About the Role Supported Lodgings Coordinator (Wigan) - 7 Months FTC Help shape a new Supported Lodgings service and make a real difference to young people aged . In this fast paced role, you ll assess need and risk, coordinate placements with trained community hosts, and provide practical, strengths based support that helps young people build stability, skills and confidence on their journey to independent living. You ll also recruit, train and support hosts, work closely with partners across housing, care and safeguarding, and actively promote the service in the local community. If you have experience supporting young people at risk of homelessness, strong safeguarding skills and the energy to build trusted relationships, this is a chance to turn commitment into action and deliver lasting change. Please note that this job opportunity is offered as a full-time (37.5 hours a week), fixed term contract role ( 7-Months FTC ). Key Deliverables Young People To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service. You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts Arrange all aspects of a young person s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals. You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting. You will provide regular support and planning sessions for young people To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans. You will be part of a team responsible for a 24 hour on call service Host Recruitment and Support You will recruit, vet and train hosts both formally and informally ensuring that host recruitment policies and procedures are implemented. You will support and provide regular supervision to hosts. You will be proactive in maintaining host skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery. You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes. You will ensure that all hosts are made to feel safe, secure and valued. External Relationships You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols. You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community. Others You will be an active member of the Prevention Team, working collaboratively and effectively with your line manager. You will be responsible for maintaining up to date records on all young people and hosts, supporting service management with all aspects of report requirements. The post will require some flexible working including evenings and weekends. You will ensure the safety and wellbeing of young people and hosts in the service at all times, including using safeguarding and emergency alert procedures as applicable Ensure financial and payment systems are completed in line with Depaul s financial policy and procedures Work in line with Depaul s policies and procedures, including EDI, Safeguarding, Health and Safety and Lone Working, adopting our Endeavour approach to working with young people. You will undertake further duties as commensurate to the role and identified by your line manager. What we are looking for from you Person Specification When completing your application form please address all the points set out below. Experience and an understanding of working with people experiencing homelessness, or people in crisis Experience of supporting young people with their support needs, working closely with other key professionals. Experience of writing, implementing and evaluating risk assessments Experience of supervising or supporting hosts or staff Experience of working under pressure with the ability to respond to conflicting demands and challenging situations. Ability to find creative and positive solutions to problems, using own initiative An understanding and commitment to working in an assets based way Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion Commitment to working in a manner, which promotes diversity, equality and inclusion. Personal and professional integrity High level understanding of professional boundaries and ability to maintain them What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
May 06, 2026
Full time
Supported Lodgings Coordinator (7 Months FTC) Apply to shape a brand new Supported Lodgings service where your skills directly create safe homes, stronger futures and lasting independence for young people at risk of homelessness. Location: Wigan Salary: £28,836 per annum Closing date: 27 May, 2026 Employment Type: Fixed Term Contract Hours per week: 37.5 About the Role Supported Lodgings Coordinator (Wigan) - 7 Months FTC Help shape a new Supported Lodgings service and make a real difference to young people aged . In this fast paced role, you ll assess need and risk, coordinate placements with trained community hosts, and provide practical, strengths based support that helps young people build stability, skills and confidence on their journey to independent living. You ll also recruit, train and support hosts, work closely with partners across housing, care and safeguarding, and actively promote the service in the local community. If you have experience supporting young people at risk of homelessness, strong safeguarding skills and the energy to build trusted relationships, this is a chance to turn commitment into action and deliver lasting change. Please note that this job opportunity is offered as a full-time (37.5 hours a week), fixed term contract role ( 7-Months FTC ). Key Deliverables Young People To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service. You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts Arrange all aspects of a young person s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals. You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting. You will provide regular support and planning sessions for young people To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans. You will be part of a team responsible for a 24 hour on call service Host Recruitment and Support You will recruit, vet and train hosts both formally and informally ensuring that host recruitment policies and procedures are implemented. You will support and provide regular supervision to hosts. You will be proactive in maintaining host skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery. You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes. You will ensure that all hosts are made to feel safe, secure and valued. External Relationships You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols. You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community. Others You will be an active member of the Prevention Team, working collaboratively and effectively with your line manager. You will be responsible for maintaining up to date records on all young people and hosts, supporting service management with all aspects of report requirements. The post will require some flexible working including evenings and weekends. You will ensure the safety and wellbeing of young people and hosts in the service at all times, including using safeguarding and emergency alert procedures as applicable Ensure financial and payment systems are completed in line with Depaul s financial policy and procedures Work in line with Depaul s policies and procedures, including EDI, Safeguarding, Health and Safety and Lone Working, adopting our Endeavour approach to working with young people. You will undertake further duties as commensurate to the role and identified by your line manager. What we are looking for from you Person Specification When completing your application form please address all the points set out below. Experience and an understanding of working with people experiencing homelessness, or people in crisis Experience of supporting young people with their support needs, working closely with other key professionals. Experience of writing, implementing and evaluating risk assessments Experience of supervising or supporting hosts or staff Experience of working under pressure with the ability to respond to conflicting demands and challenging situations. Ability to find creative and positive solutions to problems, using own initiative An understanding and commitment to working in an assets based way Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion Commitment to working in a manner, which promotes diversity, equality and inclusion. Personal and professional integrity High level understanding of professional boundaries and ability to maintain them What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Description Housing Support Specialist (Outreach and Move On team) Location : Based in Hailsham, with travel around East Sussex Salary : £27, 942 per year, plus £1,000 essential car user allowance, plus £800 Rough Sleepers Allowance, plus Unsociable Hours shift allowance Hours : 37 per week The working pattern includes two early morning shifts, starting at 5.00am (Summer) or 6.00am (Winter) Monday - Friday. Other working days are 9.00am - 5.00pm Monday - Friday. Contract Length: Fixed Term Contract, Maternity cover for 12 months What you'll be doing: Are you passionate about ending the cycle of rough sleeping for people who are experiencing homelessness? Are you interested in a career in housing support, mental health recovery and wellbeing development? Southdown's Outreach and Move On teams support those who are rough sleeping to move away from homelessness by accessing accommodation options. As a Housing Support Specialist you'll work alongside a multiagency team, supporting people who have experienced the trauma of homelessness, to make positive and lasting changes in their lives. You'll provide early morning street outreach to people sleeping rough in Hastings and Rother, combined with move on / tenancy support as your clients take steps away from homelessness and into accommodation. You'll provide flexible, trauma-informed support, focusing on ending rough sleeping by identifying the support each person needs. This may include support with substance dependency, mental and physical health needs, domestic abuse, current or historical offending. We welcome applications from candidates with previous experience in roles such as Support Worker, Outreach Worker, Community Specialist, Case Manager, Social Worker, Housing Support Worker, Social Care Prescriber, Community Health Worker, Community Outreach Coordinator or Care Coordinator. However, this is not essential and we will provide a full induction and training programme for all successful candidates. Perks and benefits: You'll be joining one of the largest providers of care, support and housing services in Sussex, which we're proud to say we've been doing for over 50 years! In exchange we can offer some great benefits, including: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Rough Sleepers Allowance - £800 per year. Essential car user allowance - £1,000 per year. Unsociable hours allowance - an extra £4.40 per shift. Skills, knowledge and experience What you need for the role: Available to work unsociable hours (2 early morning shifts per week starting at 5am or 6am) A personalised care approach, with empathy and understanding An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A Full Driving Licence is essential along with access to your own car or a car insured for you What would be nice: Knowledge of complex and diverse support needs relating to homelessness, mental health and substance misuse Awareness of the causes of rough sleeping and the barriers preventing people who are rough sleeping from engaging in services Experience working in a supported housing or homelessness setting Experience supporting individuals with complex mental health needs Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Oct 03, 2025
Full time
Description Housing Support Specialist (Outreach and Move On team) Location : Based in Hailsham, with travel around East Sussex Salary : £27, 942 per year, plus £1,000 essential car user allowance, plus £800 Rough Sleepers Allowance, plus Unsociable Hours shift allowance Hours : 37 per week The working pattern includes two early morning shifts, starting at 5.00am (Summer) or 6.00am (Winter) Monday - Friday. Other working days are 9.00am - 5.00pm Monday - Friday. Contract Length: Fixed Term Contract, Maternity cover for 12 months What you'll be doing: Are you passionate about ending the cycle of rough sleeping for people who are experiencing homelessness? Are you interested in a career in housing support, mental health recovery and wellbeing development? Southdown's Outreach and Move On teams support those who are rough sleeping to move away from homelessness by accessing accommodation options. As a Housing Support Specialist you'll work alongside a multiagency team, supporting people who have experienced the trauma of homelessness, to make positive and lasting changes in their lives. You'll provide early morning street outreach to people sleeping rough in Hastings and Rother, combined with move on / tenancy support as your clients take steps away from homelessness and into accommodation. You'll provide flexible, trauma-informed support, focusing on ending rough sleeping by identifying the support each person needs. This may include support with substance dependency, mental and physical health needs, domestic abuse, current or historical offending. We welcome applications from candidates with previous experience in roles such as Support Worker, Outreach Worker, Community Specialist, Case Manager, Social Worker, Housing Support Worker, Social Care Prescriber, Community Health Worker, Community Outreach Coordinator or Care Coordinator. However, this is not essential and we will provide a full induction and training programme for all successful candidates. Perks and benefits: You'll be joining one of the largest providers of care, support and housing services in Sussex, which we're proud to say we've been doing for over 50 years! In exchange we can offer some great benefits, including: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Rough Sleepers Allowance - £800 per year. Essential car user allowance - £1,000 per year. Unsociable hours allowance - an extra £4.40 per shift. Skills, knowledge and experience What you need for the role: Available to work unsociable hours (2 early morning shifts per week starting at 5am or 6am) A personalised care approach, with empathy and understanding An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A Full Driving Licence is essential along with access to your own car or a car insured for you What would be nice: Knowledge of complex and diverse support needs relating to homelessness, mental health and substance misuse Awareness of the causes of rough sleeping and the barriers preventing people who are rough sleeping from engaging in services Experience working in a supported housing or homelessness setting Experience supporting individuals with complex mental health needs Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Oscar Underhill Recruitment Solutions Ltd
Exeter, Devon
Homelessness Support Worker Housing provider in Supported Living Exeter Sociable Working Hours Excellent Pay Rate £12.61 PAYE Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot : An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief : The role is that of a Homelessness Support Worker This is a potential temp to perm job; full-time role, 35 hours per week. Role is location based in Exeter. The working pattern consists of early and late shifts. Shift pattern: Early - 07:45am 15:45pm. Lates - 12:15pm 20:15pm Pay rate for this job role is £12.61 per hour on PAYE A current Enhanced DBS covering Child and adult s workforce will be required for this job role. Full UK Drivers license and access to a vehicle will be required for this role. Service User group is those who have experienced homelessness. The Responsibilities : As a Support Worker, you will be required to work alongside with young people in a person-centred way and help them to actively move towards living independently of services. You will assist young people with practical tasks based upon their needs and aspirations as identified in their support and safety plan In your role as a Support worker, you will provide flexible support to young people based on their needs and aspirations as identified in their support and safety plan, ensuring they are able to meet their goals which help them to achieve their outcomes. Furthermore, you will implement the young people support and safety plan, as developed by the Support Coordinator and inform and contribute to support planning reviews and assessments through effective communication with the co-ordinator or line manager and client. Skill Outcomes of this role : This role provides an excellent foundation for progressing into other careers that support young people, including youth work, social care, and supported housing services. In addition, you will gain valuable experience in liaising with local authority Housing Benefit departments and the DWP to resolve financial issues, as well as developing strong skills in safeguarding, support planning, and multi-agency working to achieve the best outcomes for young people. Housing Support Worker Homeless CAHMS Young People Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Exeter Devon Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority
Oct 03, 2025
Full time
Homelessness Support Worker Housing provider in Supported Living Exeter Sociable Working Hours Excellent Pay Rate £12.61 PAYE Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot : An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief : The role is that of a Homelessness Support Worker This is a potential temp to perm job; full-time role, 35 hours per week. Role is location based in Exeter. The working pattern consists of early and late shifts. Shift pattern: Early - 07:45am 15:45pm. Lates - 12:15pm 20:15pm Pay rate for this job role is £12.61 per hour on PAYE A current Enhanced DBS covering Child and adult s workforce will be required for this job role. Full UK Drivers license and access to a vehicle will be required for this role. Service User group is those who have experienced homelessness. The Responsibilities : As a Support Worker, you will be required to work alongside with young people in a person-centred way and help them to actively move towards living independently of services. You will assist young people with practical tasks based upon their needs and aspirations as identified in their support and safety plan In your role as a Support worker, you will provide flexible support to young people based on their needs and aspirations as identified in their support and safety plan, ensuring they are able to meet their goals which help them to achieve their outcomes. Furthermore, you will implement the young people support and safety plan, as developed by the Support Coordinator and inform and contribute to support planning reviews and assessments through effective communication with the co-ordinator or line manager and client. Skill Outcomes of this role : This role provides an excellent foundation for progressing into other careers that support young people, including youth work, social care, and supported housing services. In addition, you will gain valuable experience in liaising with local authority Housing Benefit departments and the DWP to resolve financial issues, as well as developing strong skills in safeguarding, support planning, and multi-agency working to achieve the best outcomes for young people. Housing Support Worker Homeless CAHMS Young People Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Exeter Devon Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority
Mental Health Team Leader Housing provider in Supported Living Leeds Sociable Working Hours Excellent Pay Rate £16.45 PAYE Or £21.20 Umbrella Temp to Perm Opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Mental Health Team Leader. This is a potential temp to perm vacancy. A full-time role, 37.5 hours per week Work pattern is Monday Friday 9am 5pm Pay rate for this vacancy is £16.45 PAYE or £21.20 Umbrella. A current Enhanced DBS covering adult workforce will be required for this job role. Full UK Drivers license and access to a vehicle is preferable but not essential. This vacancy will entail the responsibility for 6 staff members. This is a location-based role in a residential project with six beds, supporting clients with mental health or dual diagnosis needs in an independent living setting. The Responsibilities: In your job role as a Mental Health Team Leader, you will be required to provide hands-on leadership for the team ensuring they feel supported, confident, and aligned with trauma-informed and person-centred approaches to support. An important part of your job role will be to ensure clients receive tailored, strengths-based support that recognises their individual experiences and promotes recovery, safety, and independence. As a Mental Health Team Leader, you will need to oversee the completion and quality of risk assessments, support plans, and safeguarding actions, making sure your team operates within all relevant legal, regulatory, and organisational policy frameworks. You will be required to support your team s ongoing learning and development through regular supervision meetings, performance and development reviews, open and constructive dialogue, and coaching opportunities. Furthermore, in your job role as a Mental Health Team Leader, you will be required to manage the duty rota, ensuring adequate cover and consistent service delivery across all shifts and responsibilities. Mental Health Team Leader Housing Team Leader Senior Support Worker Support Coordinator Housing Support Housing Management worker Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Leeds West Yorkshire Independent Living Floating Support Full Time Project Worker Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies.
Oct 03, 2025
Full time
Mental Health Team Leader Housing provider in Supported Living Leeds Sociable Working Hours Excellent Pay Rate £16.45 PAYE Or £21.20 Umbrella Temp to Perm Opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Mental Health Team Leader. This is a potential temp to perm vacancy. A full-time role, 37.5 hours per week Work pattern is Monday Friday 9am 5pm Pay rate for this vacancy is £16.45 PAYE or £21.20 Umbrella. A current Enhanced DBS covering adult workforce will be required for this job role. Full UK Drivers license and access to a vehicle is preferable but not essential. This vacancy will entail the responsibility for 6 staff members. This is a location-based role in a residential project with six beds, supporting clients with mental health or dual diagnosis needs in an independent living setting. The Responsibilities: In your job role as a Mental Health Team Leader, you will be required to provide hands-on leadership for the team ensuring they feel supported, confident, and aligned with trauma-informed and person-centred approaches to support. An important part of your job role will be to ensure clients receive tailored, strengths-based support that recognises their individual experiences and promotes recovery, safety, and independence. As a Mental Health Team Leader, you will need to oversee the completion and quality of risk assessments, support plans, and safeguarding actions, making sure your team operates within all relevant legal, regulatory, and organisational policy frameworks. You will be required to support your team s ongoing learning and development through regular supervision meetings, performance and development reviews, open and constructive dialogue, and coaching opportunities. Furthermore, in your job role as a Mental Health Team Leader, you will be required to manage the duty rota, ensuring adequate cover and consistent service delivery across all shifts and responsibilities. Mental Health Team Leader Housing Team Leader Senior Support Worker Support Coordinator Housing Support Housing Management worker Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Leeds West Yorkshire Independent Living Floating Support Full Time Project Worker Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies.
Customer Experience Coordinator - Social Housing Yorkshire Region Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Oct 02, 2025
Full time
Customer Experience Coordinator - Social Housing Yorkshire Region Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Oct 02, 2025
Full time
Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Places for People Living Plus
Clitheroe, Lancashire
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role Want a career where you can really make a difference? As a Customer Support Coordinator, you will be supporting our Communities, adding value by helping vulnerable young people make the transition to adulthood and living independently. We have a rewarding opportunities available for those passionate about supported housing. The roles involve 12-hour shifts (7am-7pm) on a rota basis across 7 days, offering a consistent and structured pattern to support the needs of our residents. This role requires you to provide high quality support and guidance to our young Customers, providing the help they need to develop their independence, keep themselves safe, access training/education/employment and move confidently to permanent housing. This will involve working effectively as a team with external agencies and creating person centred support plans with goals that are achievable for our young people. You also deliver intensive and effective housing management support, ensuring our young customers maintain and thrive in their tenancies. This a building based supported accommodation service but support to access the community will be needed in one of our services in Clitheroe. Your day-to-day tasks will include: Undertaking needs assessments Developing person centred support plans Building caring professional relationships with young people Providing advice, guidance and support to Young People to assist them in meeting their goals Daily Safeguarding and risk management Accurate record keeping and liaising with other professionals Planning transition and moves to permanent housing Want to know more? Download the full job profile . Or hear what one of our current colleagues has to say about their role here Supporting young people with care and compassion - Places for People Please note you will work 36.25 hours per week over a 7-day rota period. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and two satisfactory references. ESSENTIAL CRITERIA (MUST-HAVES) Experience in a similar support-based role Knowledge of tenancy and support management Excellent communication skills Team player who can also work independently Strong IT and administrative skills Effective record keeping skills More about you Supportive. Resilient. Organised. If you're those three things, this is the role for you! In a nutshell, here's who we're looking for: You have experience of working with young people 'Can't' isn't in your vocabulary. You radiate positivity and get things done with a smile. You're passionate about helping young people and always willing to rise to the challenge You're super calm in a crisis, dealing with challenges quickly and appropriately. You're efficient with a brilliant eye for detail. You love a system and recognise the importance of record keeping. Commitment to Trauma Informed Practice At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Oct 01, 2025
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role Want a career where you can really make a difference? As a Customer Support Coordinator, you will be supporting our Communities, adding value by helping vulnerable young people make the transition to adulthood and living independently. We have a rewarding opportunities available for those passionate about supported housing. The roles involve 12-hour shifts (7am-7pm) on a rota basis across 7 days, offering a consistent and structured pattern to support the needs of our residents. This role requires you to provide high quality support and guidance to our young Customers, providing the help they need to develop their independence, keep themselves safe, access training/education/employment and move confidently to permanent housing. This will involve working effectively as a team with external agencies and creating person centred support plans with goals that are achievable for our young people. You also deliver intensive and effective housing management support, ensuring our young customers maintain and thrive in their tenancies. This a building based supported accommodation service but support to access the community will be needed in one of our services in Clitheroe. Your day-to-day tasks will include: Undertaking needs assessments Developing person centred support plans Building caring professional relationships with young people Providing advice, guidance and support to Young People to assist them in meeting their goals Daily Safeguarding and risk management Accurate record keeping and liaising with other professionals Planning transition and moves to permanent housing Want to know more? Download the full job profile . Or hear what one of our current colleagues has to say about their role here Supporting young people with care and compassion - Places for People Please note you will work 36.25 hours per week over a 7-day rota period. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and two satisfactory references. ESSENTIAL CRITERIA (MUST-HAVES) Experience in a similar support-based role Knowledge of tenancy and support management Excellent communication skills Team player who can also work independently Strong IT and administrative skills Effective record keeping skills More about you Supportive. Resilient. Organised. If you're those three things, this is the role for you! In a nutshell, here's who we're looking for: You have experience of working with young people 'Can't' isn't in your vocabulary. You radiate positivity and get things done with a smile. You're passionate about helping young people and always willing to rise to the challenge You're super calm in a crisis, dealing with challenges quickly and appropriately. You're efficient with a brilliant eye for detail. You love a system and recognise the importance of record keeping. Commitment to Trauma Informed Practice At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role This role is based in Sheffield allowing you to collaborate with the Housing team. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business. In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout. Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support For a full list of duties please download the attached Job Description. More about you To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving. At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Enhanced DBS check is mandatory for this position. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Oct 01, 2025
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role This role is based in Sheffield allowing you to collaborate with the Housing team. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business. In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout. Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support For a full list of duties please download the attached Job Description. More about you To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving. At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Enhanced DBS check is mandatory for this position. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive. We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector. The opportunities from joining our Customer Contact Centre are endless! At Places for People, we believe in investing in your future, that's why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles. In fact, our Programme Change Development Lead as well as some of our Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre. Want to know the best bit? You don't need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression. We have 15 fixed term contract roles available with the contract end date of 31st March 2026. Shifts will range from 8am - 10pm. Working 7.25 hours per day and 36.25 hours per week. More about your role We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase. In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues - but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen. For us to support and effectively train you in your new role, the first six months in post with be office based. Following this, the role can become hybrid (two days from home and three days from the office) to support a work-life balance however can be fully office based for applicants that are not able to work from home. The office is accessible by local bus routes and free onsite parking is provided. If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period. More about you Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service. Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred. Please note: We will be holding 2 assessment centres on Friday 3rd October AM and PM. About us We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community - it's the people. That's why we change our Customers' lives everyday by creating and supporting thriving communities. Our business consists of complementary companies that are market leaders in the placemaking, property investment, development, leisure, and management sectors. Combined, they have the expertise to create and manage whole communities, providing homes, services, support, and infrastructure that ensures our customers and their communities thrive. The markets we operate in include: Affordable and supported housing Development Property management Leisure management Fund management But we aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're a part of our cause. We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey - colleagues who have helped to build, manage, and maintain places that people are proud to call home. Benefits We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Full training provided Hybrid working - 3 days in the office and 2 from the comfort of your own home Overtime Excellent holiday pay and sick pay Ability to buy or sell leave Access to our WPA cash plan - which can save you up to £500 on dental, GP prescriptions and eye care Pension with matched contributions Future career opportunities Extra benefits including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
Oct 01, 2025
Full time
Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive. We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector. The opportunities from joining our Customer Contact Centre are endless! At Places for People, we believe in investing in your future, that's why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles. In fact, our Programme Change Development Lead as well as some of our Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre. Want to know the best bit? You don't need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression. We have 15 fixed term contract roles available with the contract end date of 31st March 2026. Shifts will range from 8am - 10pm. Working 7.25 hours per day and 36.25 hours per week. More about your role We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase. In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues - but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen. For us to support and effectively train you in your new role, the first six months in post with be office based. Following this, the role can become hybrid (two days from home and three days from the office) to support a work-life balance however can be fully office based for applicants that are not able to work from home. The office is accessible by local bus routes and free onsite parking is provided. If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period. More about you Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service. Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred. Please note: We will be holding 2 assessment centres on Friday 3rd October AM and PM. About us We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community - it's the people. That's why we change our Customers' lives everyday by creating and supporting thriving communities. Our business consists of complementary companies that are market leaders in the placemaking, property investment, development, leisure, and management sectors. Combined, they have the expertise to create and manage whole communities, providing homes, services, support, and infrastructure that ensures our customers and their communities thrive. The markets we operate in include: Affordable and supported housing Development Property management Leisure management Fund management But we aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're a part of our cause. We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey - colleagues who have helped to build, manage, and maintain places that people are proud to call home. Benefits We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Full training provided Hybrid working - 3 days in the office and 2 from the comfort of your own home Overtime Excellent holiday pay and sick pay Ability to buy or sell leave Access to our WPA cash plan - which can save you up to £500 on dental, GP prescriptions and eye care Pension with matched contributions Future career opportunities Extra benefits including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
SENIOR SUPPORT WORKER Experience is Needed Benefits: Various contracted hour shifts available (to suit your lifestyle) 20 days holiday + bank holidays Flexible Additional Holiday Purchase Scheme Full induction programme to Care Certificate Standards Dedicated learning & development programmes. We offer Apprenticeships to those with less experience looking to join the Care Sector We provide FREE training to achieve qualification in Social Care. Access to a wide range of free online courses for all staff on a variety of topics DBS check paid by Caretech prior to starting with us. Refer a Friend Reward Scheme - earn up to £250 per referral! Stakeholder Pension Share Save Scheme Free Employee Assistance Programme Annual Employee Awards Evening Employee recognition schemes Carer progression within the company. CareTech Foundation - Opportunity to apply for family and friend's grants. The Role: We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. To help them achieve this you will need to be flexible as you are required to work shifts including bank holidays, weekends and potential sleep ins. If your best traits are positivity, friendliness and innovation then this job is for you! Main duties and responsibilities: To supervise the day-to-day delivery of care, to ensure those service users' needs are met and that they participate appropriately in daily household and leisure activities To be responsible for the care, welfare and safety of service users and the health and safety of staff To take on the role of case coordinator for individual service users and to participate in the reviewing, reassessing and changing of person centred support plans to ensure they are up-to-date and in line with the individual's needs To participate, as required, in the recruitment and selection of staff within an equal opportunities framework To undertake monthly supervisions with staff as delegated and participate in the staff appraisal programme for subordinate staff To act as a staff skills coach and undertake appropriate team building and training programmes, designed to meet an individual's needs or the Company's staff development program To ensure that the requirements of legislation, Care Standards and the Company's Policies and Procedures are followed To prepare service user and staff reports and ensure that the required records are maintained and up-to-date. Personal Characteristics: Diploma in Health and Social Care. Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues. The ability to keep calm under pressure. The confidence to work alone or as part of a team. Excellent communication skills The passion to work with vulnerable adults The desire and commitment to achieve high standards of safeguarding. The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete a enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010 STRICTLY NO AGENCIES
Sep 26, 2025
Full time
SENIOR SUPPORT WORKER Experience is Needed Benefits: Various contracted hour shifts available (to suit your lifestyle) 20 days holiday + bank holidays Flexible Additional Holiday Purchase Scheme Full induction programme to Care Certificate Standards Dedicated learning & development programmes. We offer Apprenticeships to those with less experience looking to join the Care Sector We provide FREE training to achieve qualification in Social Care. Access to a wide range of free online courses for all staff on a variety of topics DBS check paid by Caretech prior to starting with us. Refer a Friend Reward Scheme - earn up to £250 per referral! Stakeholder Pension Share Save Scheme Free Employee Assistance Programme Annual Employee Awards Evening Employee recognition schemes Carer progression within the company. CareTech Foundation - Opportunity to apply for family and friend's grants. The Role: We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. To help them achieve this you will need to be flexible as you are required to work shifts including bank holidays, weekends and potential sleep ins. If your best traits are positivity, friendliness and innovation then this job is for you! Main duties and responsibilities: To supervise the day-to-day delivery of care, to ensure those service users' needs are met and that they participate appropriately in daily household and leisure activities To be responsible for the care, welfare and safety of service users and the health and safety of staff To take on the role of case coordinator for individual service users and to participate in the reviewing, reassessing and changing of person centred support plans to ensure they are up-to-date and in line with the individual's needs To participate, as required, in the recruitment and selection of staff within an equal opportunities framework To undertake monthly supervisions with staff as delegated and participate in the staff appraisal programme for subordinate staff To act as a staff skills coach and undertake appropriate team building and training programmes, designed to meet an individual's needs or the Company's staff development program To ensure that the requirements of legislation, Care Standards and the Company's Policies and Procedures are followed To prepare service user and staff reports and ensure that the required records are maintained and up-to-date. Personal Characteristics: Diploma in Health and Social Care. Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues. The ability to keep calm under pressure. The confidence to work alone or as part of a team. Excellent communication skills The passion to work with vulnerable adults The desire and commitment to achieve high standards of safeguarding. The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete a enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010 STRICTLY NO AGENCIES
The Company Our client is a well-established main contractor with over 15 years experience delivering projects across London and the South East. Known for completing works on time, on budget, and to a high standard, they have built an excellent reputation with both public and private sector clients. Their portfolio includes new build, refurbishment, fit-out, and maintenance projects typically ranging from £100k to £5m. With a purpose-driven approach, they embrace new technologies and uphold strong commitments to quality, sustainability, and community impact. Recent Projects Include: Residential: New-build development of 10+ flats (£2m+) Leisure: Council-led scheme including pool, gym, reception & studio Residential: New-build houses and apartments (£1m+) Healthcare: NHS facilities and GP surgeries Commercial: Full fit-out of shops and offices The Role: Site Manager - Bedford We are seeking a Site Manager to oversee the day-to-day running of a key project, ensuring works are delivered safely, on programme, and to the highest quality standards. The role will involve maintaining strong communication with clients, consultants, and the supply chain while driving performance on site. Project Details: The project involves the alteration and conversion of an existing building to provide 11 apartments for vulnerable residents, together with the construction of a two-storey timber frame building in the rear courtyard. Works include internal structural alterations, new windows, asbestos removal, and management of a site with Tree Preservation Orders (TPOs) in place. Key Responsibilities Take overall responsibility for health, safety, environmental, and quality compliance on site. Manage all site activities including demolition, asbestos removal, structural alterations, timber frame erection, window replacement, and fit-out works. Coordinate subcontractors, direct labour, and suppliers to meet programme milestones. Implement and monitor RAMS, temporary works, and permit-to-work systems. Ensure compliance with statutory obligations, including asbestos management and TPO-protected trees. Monitor progress, report weekly to the Project Manager, and highlight risks or resource needs. Maintain accurate site records (daily diaries, H&S inspections, QA checklists). Liaise with the Council, residents liaison officers, and local stakeholders to minimise disruption. Drive programme performance with a focus on the timely completion of Phase 1 timber frame building. Ensure works are completed to specification and quality benchmarks, ready for handover to vulnerable tenants. Essential Skills & Experience 5+ years managing residential refurbishment and small-scale new build schemes. Strong knowledge of timber frame construction and structural alterations in occupied/complex environments. Experience on public sector housing projects, ideally involving vulnerable residents. Track record of managing asbestos works and liaising with licensed contractors. Awareness of planning constraints and environmental management (TPOs, heritage, urban settings). Strong leadership, communication, and subcontractor management skills. Qualifications SMSTS (Site Management Safety Training Scheme) Essential First Aid at Work Essential CSCS (Black/Gold Card) Essential Temporary Works Supervisor/Coordinator Desirable Asbestos Awareness (UKATA) Desirable Full UK Driving Licence
Sep 24, 2025
Full time
The Company Our client is a well-established main contractor with over 15 years experience delivering projects across London and the South East. Known for completing works on time, on budget, and to a high standard, they have built an excellent reputation with both public and private sector clients. Their portfolio includes new build, refurbishment, fit-out, and maintenance projects typically ranging from £100k to £5m. With a purpose-driven approach, they embrace new technologies and uphold strong commitments to quality, sustainability, and community impact. Recent Projects Include: Residential: New-build development of 10+ flats (£2m+) Leisure: Council-led scheme including pool, gym, reception & studio Residential: New-build houses and apartments (£1m+) Healthcare: NHS facilities and GP surgeries Commercial: Full fit-out of shops and offices The Role: Site Manager - Bedford We are seeking a Site Manager to oversee the day-to-day running of a key project, ensuring works are delivered safely, on programme, and to the highest quality standards. The role will involve maintaining strong communication with clients, consultants, and the supply chain while driving performance on site. Project Details: The project involves the alteration and conversion of an existing building to provide 11 apartments for vulnerable residents, together with the construction of a two-storey timber frame building in the rear courtyard. Works include internal structural alterations, new windows, asbestos removal, and management of a site with Tree Preservation Orders (TPOs) in place. Key Responsibilities Take overall responsibility for health, safety, environmental, and quality compliance on site. Manage all site activities including demolition, asbestos removal, structural alterations, timber frame erection, window replacement, and fit-out works. Coordinate subcontractors, direct labour, and suppliers to meet programme milestones. Implement and monitor RAMS, temporary works, and permit-to-work systems. Ensure compliance with statutory obligations, including asbestos management and TPO-protected trees. Monitor progress, report weekly to the Project Manager, and highlight risks or resource needs. Maintain accurate site records (daily diaries, H&S inspections, QA checklists). Liaise with the Council, residents liaison officers, and local stakeholders to minimise disruption. Drive programme performance with a focus on the timely completion of Phase 1 timber frame building. Ensure works are completed to specification and quality benchmarks, ready for handover to vulnerable tenants. Essential Skills & Experience 5+ years managing residential refurbishment and small-scale new build schemes. Strong knowledge of timber frame construction and structural alterations in occupied/complex environments. Experience on public sector housing projects, ideally involving vulnerable residents. Track record of managing asbestos works and liaising with licensed contractors. Awareness of planning constraints and environmental management (TPOs, heritage, urban settings). Strong leadership, communication, and subcontractor management skills. Qualifications SMSTS (Site Management Safety Training Scheme) Essential First Aid at Work Essential CSCS (Black/Gold Card) Essential Temporary Works Supervisor/Coordinator Desirable Asbestos Awareness (UKATA) Desirable Full UK Driving Licence
Join Our Team : Neighbourhood Caretaker Position: Neighbourhood Caretaker Location: Tyseley, Birmingham Salary: 12.60 - 14.32 per hour Apply Now! Why Choose Job&Talent: Career growth opportunities Comprehensive benefits Professional stability Benefits: 28 Holidays rising to 38 days, Weekly Pay, Pension Scheme, Mortgage References Requirements: A full driving licence is an essential requirement with the ability to drive a tipper vehicle Cleaning experience is essential with COSHE knowledge. Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Responsibilities: As an Neighbourhood Caretaker, you will: Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleaning, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues. This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. About Us: Job&Talent is recruiting for Neighbourhood Caretaker to join a leading company in Tyseley, Birmingham. How to Apply: Click "Apply Now," and our team will contact you shortly. An excellent opportunity for Neighborhood Caretaker roles in Tyseley, Birmingham. Join Job&Talent for a journey of growth and success! If you are looking to contact our onsite team, please visit the site locator on our website. Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Sep 22, 2025
Seasonal
Join Our Team : Neighbourhood Caretaker Position: Neighbourhood Caretaker Location: Tyseley, Birmingham Salary: 12.60 - 14.32 per hour Apply Now! Why Choose Job&Talent: Career growth opportunities Comprehensive benefits Professional stability Benefits: 28 Holidays rising to 38 days, Weekly Pay, Pension Scheme, Mortgage References Requirements: A full driving licence is an essential requirement with the ability to drive a tipper vehicle Cleaning experience is essential with COSHE knowledge. Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Responsibilities: As an Neighbourhood Caretaker, you will: Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleaning, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues. This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. About Us: Job&Talent is recruiting for Neighbourhood Caretaker to join a leading company in Tyseley, Birmingham. How to Apply: Click "Apply Now," and our team will contact you shortly. An excellent opportunity for Neighborhood Caretaker roles in Tyseley, Birmingham. Join Job&Talent for a journey of growth and success! If you are looking to contact our onsite team, please visit the site locator on our website. Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Community Hub Residents Support Coordinator Peterborough £33,250 (In probation) rising to £35,000 per annum plus car allowance Full Time - 37 Hours per week - Permanent Our client has a fantastic opportunity for you to join their friendly and welcoming Resident Support team in the role of Community Hub Resident Support Coordinator. About the Role The Community Hub Resident Support Coordinator is responsible for overseeing the day-to-day running of their Skills Hub; the coordination and delivery of resident support activities and ensuring that residents have access to services that promote wellbeing, inclusion, and community engagement. This role acts as the key link between them, residents and external partners, to create opportunities for residents to access wider support and to promote tenancy sustainment and wellbeing. Key Responsibilities ( include but are not limited to) : Management of their Skills Hub Building and maintaining strong relationships with local agencies, charities, and service providers to ensure a range of support initiatives can be offered Management of associated partner Service Level Agreements. Lead on the delivery and further development of current support projects. Administration and reporting, including record keeping and budget monitoring. What They're Looking For: They are looking for someone who has relevant experience to undertake this really important role, preferably in social housing. You will have previously managed community spaces or delivered engagement programmes and will have an understanding and experience of working with partnership agencies. You will need experience of working with vulnerable adults and those with identified support needs. Experience of managing volunteers is desirable but not essential. If you have the experience and drive to help them achieve their vision, and a desire to make a difference to their residents lives, they'd love to hear from you! Please see attached job description for full details of the role. They reserve the right to close this advert
Sep 22, 2025
Full time
Community Hub Residents Support Coordinator Peterborough £33,250 (In probation) rising to £35,000 per annum plus car allowance Full Time - 37 Hours per week - Permanent Our client has a fantastic opportunity for you to join their friendly and welcoming Resident Support team in the role of Community Hub Resident Support Coordinator. About the Role The Community Hub Resident Support Coordinator is responsible for overseeing the day-to-day running of their Skills Hub; the coordination and delivery of resident support activities and ensuring that residents have access to services that promote wellbeing, inclusion, and community engagement. This role acts as the key link between them, residents and external partners, to create opportunities for residents to access wider support and to promote tenancy sustainment and wellbeing. Key Responsibilities ( include but are not limited to) : Management of their Skills Hub Building and maintaining strong relationships with local agencies, charities, and service providers to ensure a range of support initiatives can be offered Management of associated partner Service Level Agreements. Lead on the delivery and further development of current support projects. Administration and reporting, including record keeping and budget monitoring. What They're Looking For: They are looking for someone who has relevant experience to undertake this really important role, preferably in social housing. You will have previously managed community spaces or delivered engagement programmes and will have an understanding and experience of working with partnership agencies. You will need experience of working with vulnerable adults and those with identified support needs. Experience of managing volunteers is desirable but not essential. If you have the experience and drive to help them achieve their vision, and a desire to make a difference to their residents lives, they'd love to hear from you! Please see attached job description for full details of the role. They reserve the right to close this advert