Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Do you have a passion for driving business growth and work within the UK Inbound Touirsm Market currently? Our client, a dynamic and innovative travel company, are based in the heart of London, is seeking a talented Senior Business Development Manager to spearhead their expansion into the UK market. This is an exceptional opportunity for a self-motivated individual who thrives in a fast-paced, challenging environment. As the Senior Business Development Manager, you will be responsible for developing and executing a comprehensive strategy to identify and capitalize on new business opportunities within the UK Inbound Market. Key Responsibilities: Develop and execute a comprehensive business development strategy for the UK market - Tour Operators / Cruise Lines / Sightseeing / Visitor Attractions / DMC and DMO's. - Tourism Ecosystem. Identify and qualify high-potential prospects, leveraging your extensive network and industry knowledge Initiate and nurture relationships with key decision-makers, industry influencers, and strategic partners Negotiate and close lucrative deals, securing new business opportunities and revenue streams Collaborate with cross-functional teams to ensure seamless implementation and client satisfaction Continuously monitor market trends, competitor activity, and customer needs to identify new growth opportunities Provide regular reports and insights to the leadership team on market dynamics, pipeline, and overall performance Required Qualifications: Proven experience in a senior business development or sales management role with a strong network within the UK INBOUND market Demonstrated success in securing large-scale, high-value deals and building strategic partnerships Exceptional communication, negotiation, and presentation skills, with the ability to effectively engage with C-suite executives Thorough understanding of the UK business landscape, including industry trends, regulatory environment, and competitive landscape Strong analytical and problem-solving skills, with the ability to translate market insights into actionable strategies Excellent project management and organizational skills, with the ability to prioritize and multitask effectively Entrepreneurial mindset and a proven track record of driving growth and innovation Proficiency in using CRM and other business development tools If you believe you have the skills and experience to excel in this role, we encourage you to apply by visiting our website wth your updated CV.
May 02, 2026
Full time
Do you have a passion for driving business growth and work within the UK Inbound Touirsm Market currently? Our client, a dynamic and innovative travel company, are based in the heart of London, is seeking a talented Senior Business Development Manager to spearhead their expansion into the UK market. This is an exceptional opportunity for a self-motivated individual who thrives in a fast-paced, challenging environment. As the Senior Business Development Manager, you will be responsible for developing and executing a comprehensive strategy to identify and capitalize on new business opportunities within the UK Inbound Market. Key Responsibilities: Develop and execute a comprehensive business development strategy for the UK market - Tour Operators / Cruise Lines / Sightseeing / Visitor Attractions / DMC and DMO's. - Tourism Ecosystem. Identify and qualify high-potential prospects, leveraging your extensive network and industry knowledge Initiate and nurture relationships with key decision-makers, industry influencers, and strategic partners Negotiate and close lucrative deals, securing new business opportunities and revenue streams Collaborate with cross-functional teams to ensure seamless implementation and client satisfaction Continuously monitor market trends, competitor activity, and customer needs to identify new growth opportunities Provide regular reports and insights to the leadership team on market dynamics, pipeline, and overall performance Required Qualifications: Proven experience in a senior business development or sales management role with a strong network within the UK INBOUND market Demonstrated success in securing large-scale, high-value deals and building strategic partnerships Exceptional communication, negotiation, and presentation skills, with the ability to effectively engage with C-suite executives Thorough understanding of the UK business landscape, including industry trends, regulatory environment, and competitive landscape Strong analytical and problem-solving skills, with the ability to translate market insights into actionable strategies Excellent project management and organizational skills, with the ability to prioritize and multitask effectively Entrepreneurial mindset and a proven track record of driving growth and innovation Proficiency in using CRM and other business development tools If you believe you have the skills and experience to excel in this role, we encourage you to apply by visiting our website wth your updated CV.
Role: Technical Contract Manager (Multi-Site Portfolio) Contract: Permanent Location: Central London Salary: £60,000 - £75,000 + Package We are working with a leading facilities management provider to recruit a Technical Contract Manager to oversee a multi-site commercial portfolio in Central London. This is an excellent opportunity to manage a complex estate, ensuring high standards of service delivery across multiple buildings. The Role You will be responsible for the day-to-day operational management of Hard FM services across a multi-building portfolio. This role requires strong leadership, technical knowledge, and the ability to manage both in-house teams and subcontractors. Key responsibilities include: Managing service delivery across multiple sites Ensuring KPI and SLA performance is achieved Leading engineering teams and subcontractors Ensuring compliance with H&S and statutory requirements Overseeing PPM planning and delivery Building and maintaining client relationships Driving continuous improvement across the portfolio About You We are looking for a technically strong Contract Manager with experience managing multi-site FM operations. You will have: Electrical or Mechanical building services background Experience managing multi-site or estate FM contracts Strong leadership and team management skills Good commercial awareness Experience using CAFM systems Why Apply Opportunity to manage a large and complex estate High-profile Central London portfolio Strong opportunities for progression To apply, please send your CV to (url removed)
May 02, 2026
Full time
Role: Technical Contract Manager (Multi-Site Portfolio) Contract: Permanent Location: Central London Salary: £60,000 - £75,000 + Package We are working with a leading facilities management provider to recruit a Technical Contract Manager to oversee a multi-site commercial portfolio in Central London. This is an excellent opportunity to manage a complex estate, ensuring high standards of service delivery across multiple buildings. The Role You will be responsible for the day-to-day operational management of Hard FM services across a multi-building portfolio. This role requires strong leadership, technical knowledge, and the ability to manage both in-house teams and subcontractors. Key responsibilities include: Managing service delivery across multiple sites Ensuring KPI and SLA performance is achieved Leading engineering teams and subcontractors Ensuring compliance with H&S and statutory requirements Overseeing PPM planning and delivery Building and maintaining client relationships Driving continuous improvement across the portfolio About You We are looking for a technically strong Contract Manager with experience managing multi-site FM operations. You will have: Electrical or Mechanical building services background Experience managing multi-site or estate FM contracts Strong leadership and team management skills Good commercial awareness Experience using CAFM systems Why Apply Opportunity to manage a large and complex estate High-profile Central London portfolio Strong opportunities for progression To apply, please send your CV to (url removed)
Join Our Clients Dynamic Team as a Purchasing & Order Administrator! Are you Business/Supply chain graduate (or equivalent)? Are you passionate about procurement? Do you thrive in a fast-paced environment where your contributions make a real impact? If so, we have an exciting opportunity for you to become a key player in our procurement team! The company: We're recruiting for a leading organisation, specialising in top brands and products who have key relationships with retailers across the UK and Europe. The team: You'll be working in very modern offices, as part of a company of 60+. They work extremely hard but you can also take part in social events and team trips, fostering a fun and engaging workplace culture! The role: As a Purchasing & Order Administrator, you will play a vital role in supporting the Supply Chain Supervisor, Brand Managers, and Sales teams. Your primary focus will be ensuring that all purchase orders are placed accurately, maintaining correct due dates in their CRM system, and providing timely updates to relevant stakeholders. Hours: Monday - Friday, 8:30am - 5:30pm Salary: 26,000 with company profit related and Christmas annual bonuses (worth 5k+) Your Key Responsibilities would be to: Ensure tracking numbers are received from suppliers and communicated to the appropriate team members. Assist in placing purchase orders for senior account managers and the New Business team. Progress purchase orders efficiently and accurately. Maintain the Portal by updating and closing completed orders. Address delivery issues promptly, ensuring resolutions are found the same day. Create part numbers when necessary. Perform system cleansing tasks, such as formatting part codes. Liaise with suppliers to enhance our supply chain, ensuring smooth stock intake and returns. You'll be the perfect candidate for this role if you have: A Business/Supply chain degree (or equivalent) Previous order processing experience Experience in procurement would be an advantage A hardworking work ethic Excellent attention to detail Excellent communication skills, capable of fostering efficient collaboration between sales, procurement, and warehouse teams. A commitment to maintaining 100% accuracy in purchase order placements. A knack for procuring products at the best prices while upholding our company's standards. The enthusiasm to be the best and develop - there's heaps of opportunities to grow your career at this company! Next steps: If you're excited about the opportunity to contribute to our clients dynamic team and grow within a thriving organisation, we want to hear from you! Apply today and take the first step towards a rewarding career as a Purchasing Assistant. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 02, 2026
Full time
Join Our Clients Dynamic Team as a Purchasing & Order Administrator! Are you Business/Supply chain graduate (or equivalent)? Are you passionate about procurement? Do you thrive in a fast-paced environment where your contributions make a real impact? If so, we have an exciting opportunity for you to become a key player in our procurement team! The company: We're recruiting for a leading organisation, specialising in top brands and products who have key relationships with retailers across the UK and Europe. The team: You'll be working in very modern offices, as part of a company of 60+. They work extremely hard but you can also take part in social events and team trips, fostering a fun and engaging workplace culture! The role: As a Purchasing & Order Administrator, you will play a vital role in supporting the Supply Chain Supervisor, Brand Managers, and Sales teams. Your primary focus will be ensuring that all purchase orders are placed accurately, maintaining correct due dates in their CRM system, and providing timely updates to relevant stakeholders. Hours: Monday - Friday, 8:30am - 5:30pm Salary: 26,000 with company profit related and Christmas annual bonuses (worth 5k+) Your Key Responsibilities would be to: Ensure tracking numbers are received from suppliers and communicated to the appropriate team members. Assist in placing purchase orders for senior account managers and the New Business team. Progress purchase orders efficiently and accurately. Maintain the Portal by updating and closing completed orders. Address delivery issues promptly, ensuring resolutions are found the same day. Create part numbers when necessary. Perform system cleansing tasks, such as formatting part codes. Liaise with suppliers to enhance our supply chain, ensuring smooth stock intake and returns. You'll be the perfect candidate for this role if you have: A Business/Supply chain degree (or equivalent) Previous order processing experience Experience in procurement would be an advantage A hardworking work ethic Excellent attention to detail Excellent communication skills, capable of fostering efficient collaboration between sales, procurement, and warehouse teams. A commitment to maintaining 100% accuracy in purchase order placements. A knack for procuring products at the best prices while upholding our company's standards. The enthusiasm to be the best and develop - there's heaps of opportunities to grow your career at this company! Next steps: If you're excited about the opportunity to contribute to our clients dynamic team and grow within a thriving organisation, we want to hear from you! Apply today and take the first step towards a rewarding career as a Purchasing Assistant. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
HR Advisor Location: Staffordshire (home-based, multi-site with UK travel) Salary: 35,000 - 38,000 + car allowance + additional benefits A leading environmental services business is looking to appoint an HR Advisor to support a number of sites across the UK. This is a varied, hands-on role where you'll partner closely with managers, providing practical HR support and building strong relationships across a multi-site operation. Why This Role? Exposure to multiple sites, offering real variety day-to-day A visible, business-facing role with genuine influence Autonomy in your role with support from an experienced HR Manager Opportunity to further develop ER and stakeholder management skills The Role Managing a range of ER cases Providing practical HR advice to managers across multiple sites Building strong, credible relationships with stakeholders Supporting wider HR initiatives within a growing business About You Experience in a generalist HR role Confident managing ER cases end-to-end Strong communication and stakeholder management skills CIPD Level 5, or equivalent experience, or working towards Ideally from an FMCG or manufacturing background If you're looking for a role where you can gain real exposure, build strong relationships, and make a tangible impact across a business, this is a great opportunity to take that next step. Apply now or get in touch to learn more.
May 02, 2026
Full time
HR Advisor Location: Staffordshire (home-based, multi-site with UK travel) Salary: 35,000 - 38,000 + car allowance + additional benefits A leading environmental services business is looking to appoint an HR Advisor to support a number of sites across the UK. This is a varied, hands-on role where you'll partner closely with managers, providing practical HR support and building strong relationships across a multi-site operation. Why This Role? Exposure to multiple sites, offering real variety day-to-day A visible, business-facing role with genuine influence Autonomy in your role with support from an experienced HR Manager Opportunity to further develop ER and stakeholder management skills The Role Managing a range of ER cases Providing practical HR advice to managers across multiple sites Building strong, credible relationships with stakeholders Supporting wider HR initiatives within a growing business About You Experience in a generalist HR role Confident managing ER cases end-to-end Strong communication and stakeholder management skills CIPD Level 5, or equivalent experience, or working towards Ideally from an FMCG or manufacturing background If you're looking for a role where you can gain real exposure, build strong relationships, and make a tangible impact across a business, this is a great opportunity to take that next step. Apply now or get in touch to learn more.
SARC Coordinator Location: Local SARC: Swindon SARC, The Gables, Shrivenham Road SN3 4RB Sister SARC: Gloucester SARC, Hope House, Great Western Road, Gloucester, GL1 4NN Will be required to work from an alternative office in Swindon for an interim period Salary: £25,954 (pro rata) per annum rising to £26,364 (pro rata) per annum on successful completion of probation. Hours: 30 hours per week Tuesday to Friday 09:00 - 17:00 Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years service per annum plus bank holidays (pro rata) Contract: Permanent Deadline for receipt of applications: 2nd June 2026 Expected date for interviews: To be arranged with candidate The Swindon Sexual Assault Referral Centre (SARC) is looking for a part time office based coordinator to support the smooth running of the Service. The post holder will work along side and support the SARC Manager and SARC Team Leader. The SARC Coordinator is the first point of contact on the SARC office phone line for clients and professionals. The successful candidate will be fully trained as a Crisis Worker and will be expected to provide cover on the Crisis Worker rota as required. The SARC Coordinator will be required to support clients at the Gloucester SARC for an interim period while necessary building works are completed at the Swindon SARC. During this period you will be provided with an alternative office location from which to work within Swindon. The post holder will be required to provide Crisis Worker cover during periods of staff absence, such as annual leave or sickness. This may include undertaking Crisis Worker duties during their standard working day (09 00), and where required, providing on-call cover between 07 00 and 17 15. During on-call periods, the post holder will be responsible for managing the telephone and responding to client needs and may be required to attend the SARC outside of standard working hours where an in-person response is required. This will be arranged in line with service need and with reasonable notice wherever possible. The post holder will need to be able to attend the Swindon SARC within 90 minutes of a call out and attend the Gloucester SARC within 2 hours of a call out. The SARC Coordinator will provide accurate and timely reports and data submissions for internal and external reporting purposes. Key responsibilities: Central point of contact for the Manager and Team Leader of the service Day to day co-ordination and delivery of all administration duties Taking calls and liaising with clients and professionals Completing follow up calls Processing cases and referrals on the SARC Client Management System Working to support clients of historic sexual assault or rape Managing emails and all other correspondence Ability to work to tight deadlines Ensuring that the information provided is of the highest quality and that both clients and operational staff needs are met. Support stock control and ordering processes to ensure SARC is appropriately resourced. Will be required to complete forensic cleaning within the SARC (full training and equipment will be provided). Will be required to support with engagement and outreach events with the Swindon SARC team in communities across Wiltshere. To complete regular audits to ensure accuracy and compliance with necessary accreditations. Will attend / complete all training as required, whether in-person or online. Will attend all SARC Team Meetings every third Monday of each month from 17:30 - 19:00 (can be paid at £13.10 p/h or taken back as Time Off In Lieu. Essential requirements: Will need to provide a DNA sample to both the Swindon and Gloucester SARC's for inclusion on the elimination database. English Language and Mathematics GCSE or equivalent grade C or above Demonstrable proficiency in Intermediate IT skills (Microsoft Office) Experience and ability to design, maintain and develop administrative systems and spreadsheets / databases Compassionate and empathetic with an ability to speak to people at a time of crisis Affinity with ethos of the charity (Living in a society free from Sexual Violence) Flexibility and the ability to adapt according to the needs of the service Full / clean Driving Licence and access to their own vehicle with business insurance Added benefits: A comprehensive induction and training programme. A well-being day per financial year (1st April to 31st March) Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological well-being. Health and well-being resources including our staff Well-being Group, Staff Consultation Committee and active participation in our employee engagement platform. Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support. Working for an organisation committed to Equality, Diversity and Inclusion. We encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality. First Light are a Disability Confident Committed Employer. Annual pay review and employer contribution pension scheme. To Apply If you feel you are a suitable candidate and would like to work for First Light, please click apply to be redirected to our website to complete your application.
May 02, 2026
Full time
SARC Coordinator Location: Local SARC: Swindon SARC, The Gables, Shrivenham Road SN3 4RB Sister SARC: Gloucester SARC, Hope House, Great Western Road, Gloucester, GL1 4NN Will be required to work from an alternative office in Swindon for an interim period Salary: £25,954 (pro rata) per annum rising to £26,364 (pro rata) per annum on successful completion of probation. Hours: 30 hours per week Tuesday to Friday 09:00 - 17:00 Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years service per annum plus bank holidays (pro rata) Contract: Permanent Deadline for receipt of applications: 2nd June 2026 Expected date for interviews: To be arranged with candidate The Swindon Sexual Assault Referral Centre (SARC) is looking for a part time office based coordinator to support the smooth running of the Service. The post holder will work along side and support the SARC Manager and SARC Team Leader. The SARC Coordinator is the first point of contact on the SARC office phone line for clients and professionals. The successful candidate will be fully trained as a Crisis Worker and will be expected to provide cover on the Crisis Worker rota as required. The SARC Coordinator will be required to support clients at the Gloucester SARC for an interim period while necessary building works are completed at the Swindon SARC. During this period you will be provided with an alternative office location from which to work within Swindon. The post holder will be required to provide Crisis Worker cover during periods of staff absence, such as annual leave or sickness. This may include undertaking Crisis Worker duties during their standard working day (09 00), and where required, providing on-call cover between 07 00 and 17 15. During on-call periods, the post holder will be responsible for managing the telephone and responding to client needs and may be required to attend the SARC outside of standard working hours where an in-person response is required. This will be arranged in line with service need and with reasonable notice wherever possible. The post holder will need to be able to attend the Swindon SARC within 90 minutes of a call out and attend the Gloucester SARC within 2 hours of a call out. The SARC Coordinator will provide accurate and timely reports and data submissions for internal and external reporting purposes. Key responsibilities: Central point of contact for the Manager and Team Leader of the service Day to day co-ordination and delivery of all administration duties Taking calls and liaising with clients and professionals Completing follow up calls Processing cases and referrals on the SARC Client Management System Working to support clients of historic sexual assault or rape Managing emails and all other correspondence Ability to work to tight deadlines Ensuring that the information provided is of the highest quality and that both clients and operational staff needs are met. Support stock control and ordering processes to ensure SARC is appropriately resourced. Will be required to complete forensic cleaning within the SARC (full training and equipment will be provided). Will be required to support with engagement and outreach events with the Swindon SARC team in communities across Wiltshere. To complete regular audits to ensure accuracy and compliance with necessary accreditations. Will attend / complete all training as required, whether in-person or online. Will attend all SARC Team Meetings every third Monday of each month from 17:30 - 19:00 (can be paid at £13.10 p/h or taken back as Time Off In Lieu. Essential requirements: Will need to provide a DNA sample to both the Swindon and Gloucester SARC's for inclusion on the elimination database. English Language and Mathematics GCSE or equivalent grade C or above Demonstrable proficiency in Intermediate IT skills (Microsoft Office) Experience and ability to design, maintain and develop administrative systems and spreadsheets / databases Compassionate and empathetic with an ability to speak to people at a time of crisis Affinity with ethos of the charity (Living in a society free from Sexual Violence) Flexibility and the ability to adapt according to the needs of the service Full / clean Driving Licence and access to their own vehicle with business insurance Added benefits: A comprehensive induction and training programme. A well-being day per financial year (1st April to 31st March) Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological well-being. Health and well-being resources including our staff Well-being Group, Staff Consultation Committee and active participation in our employee engagement platform. Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support. Working for an organisation committed to Equality, Diversity and Inclusion. We encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality. First Light are a Disability Confident Committed Employer. Annual pay review and employer contribution pension scheme. To Apply If you feel you are a suitable candidate and would like to work for First Light, please click apply to be redirected to our website to complete your application.
Programme Manager - Ecommerce - Digital - Retail London / Hybrid 700 - 800 per day - Outside IR35 Programme Manager - Ecommerce - Digital - Retail Our client is a market leading UK retailer who are looking for an experienced Programme Manager to lead the replatforming of their website. You'll be responsible for managing multiple workstreams across the programme ensuring the end-to-end delivery of their new website and digital experience whilst managing internal and 3rd party delivery teams. Ideally candidates will have the below experience: Proven E-Commerce Programme Management experience. Deep retail & e-commerce sector experience Outstanding stakeholder engagement and 3rd party supplier management skills. Proven end to end replatforming experience. If you're considering new contract roles and would like to be considered please get in touch for more details. 700 - 800 per day - Outside IR35 London / Hybrid Programme Manager - Ecommerce - Digital - Retail
May 02, 2026
Contractor
Programme Manager - Ecommerce - Digital - Retail London / Hybrid 700 - 800 per day - Outside IR35 Programme Manager - Ecommerce - Digital - Retail Our client is a market leading UK retailer who are looking for an experienced Programme Manager to lead the replatforming of their website. You'll be responsible for managing multiple workstreams across the programme ensuring the end-to-end delivery of their new website and digital experience whilst managing internal and 3rd party delivery teams. Ideally candidates will have the below experience: Proven E-Commerce Programme Management experience. Deep retail & e-commerce sector experience Outstanding stakeholder engagement and 3rd party supplier management skills. Proven end to end replatforming experience. If you're considering new contract roles and would like to be considered please get in touch for more details. 700 - 800 per day - Outside IR35 London / Hybrid Programme Manager - Ecommerce - Digital - Retail
Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast and we re looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn t just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK s fastest-growing legal tech platforms: • 140% YoY growth in 2025 • Expanded globally into the US and Netherlands in 2025 • Winner Innovation in Legal Services (British Legal Technology Awards) • Multi-award-winning across AI, cloud, and legal innovation We re building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we d love to hear from you. - The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks. • To Be the Experts: Continuously improving skills and knowledge to become industry leaders. • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges. • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals. • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 Best AI Implementation UK Business Awards 2024 Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 Kent Lawyer of the Year Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered bringing consistency, speed, and accessibility to businesses globally. The Opportunity You ll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you re someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You ll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories • Roadmap Delivery: Translate product vision into a clear, prioritised backlog • Bug Triage and QA: Assess, prioritise, and resolve issues quickly • First-Line Support: Turn customer queries into great experiences and insights • Customer Success: Support onboarding and gather actionable feedback • Global Growth: Assist with localisation and scaling into international markets What We re Looking For • Driven and proactive, with a self-starter mindset • Tech-savvy, with understanding of SDLC and tools like Azure DevOps • Strong communicator, able to translate between technical and non-technical audiences • Analytical and detail-oriented, particularly around bugs and user behaviour • Ambitious and excited by scaling a product globally Your Background • 1 2 years experience in a SaaS environment (Support, Customer Success, or Junior Product role) • Familiarity with Agile/Scrum methodologies • Strong problem-solving skills and ability to manage multiple priorities • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director • Gain end-to-end product exposure • Play a key role in scaling a SaaS platform globally • Be part of a high-growth, ambitious environment If you re ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast and we re looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn t just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK s fastest-growing legal tech platforms: • 140% YoY growth in 2025 • Expanded globally into the US and Netherlands in 2025 • Winner Innovation in Legal Services (British Legal Technology Awards) • Multi-award-winning across AI, cloud, and legal innovation We re building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we d love to hear from you. - The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks. • To Be the Experts: Continuously improving skills and knowledge to become industry leaders. • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges. • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals. • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 Best AI Implementation UK Business Awards 2024 Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 Kent Lawyer of the Year Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered bringing consistency, speed, and accessibility to businesses globally. The Opportunity You ll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you re someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You ll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories • Roadmap Delivery: Translate product vision into a clear, prioritised backlog • Bug Triage and QA: Assess, prioritise, and resolve issues quickly • First-Line Support: Turn customer queries into great experiences and insights • Customer Success: Support onboarding and gather actionable feedback • Global Growth: Assist with localisation and scaling into international markets What We re Looking For • Driven and proactive, with a self-starter mindset • Tech-savvy, with understanding of SDLC and tools like Azure DevOps • Strong communicator, able to translate between technical and non-technical audiences • Analytical and detail-oriented, particularly around bugs and user behaviour • Ambitious and excited by scaling a product globally Your Background • 1 2 years experience in a SaaS environment (Support, Customer Success, or Junior Product role) • Familiarity with Agile/Scrum methodologies • Strong problem-solving skills and ability to manage multiple priorities • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director • Gain end-to-end product exposure • Play a key role in scaling a SaaS platform globally • Be part of a high-growth, ambitious environment If you re ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
MEP Manager High-End Retail Refurbishment (Knightsbridge, London) We are currently seeking an experienced MEP Manager to join a flagship, long-term refurbishment programme within one of London s most prestigious retail environments, based in Knightsbridge. This is not a short-term contract. It s an ongoing pipeline of works on a live site, requiring someone who is comfortable operating at a high level within a fast-paced, demanding setting. The Role You will take responsibility for the delivery of mechanical, electrical, and public health packages across multiple zones within a live retail environment. Works are phased, detail-driven, and require close coordination with stakeholders, consultants, and specialist subcontractors. Key Responsibilities Oversee delivery of MEP packages on live refurbishment works Coordinate subcontractors and maintain programme Ensure quality, compliance, and health & safety standards are met Manage client and stakeholder relationships Work closely with site teams to integrate works within a live environment What We re Looking For Manage MEP packages from design review through to commissioning and handover Review and challenge technical design, specifications, and drawings Lead procurement of MEP subcontractors and specialist suppliers Oversee subcontractor performance, installation quality, and sequencing of works Develop and manage inspection and test plans (ITPs) Drive commissioning strategy, programme, and sign-off Ensure all testing, commissioning, and validation processes are completed to a high standard Coordinate builder s works in relation to MEP services Manage interfaces between MEP and other trades within a constrained, live environment Ensure compliance with all statutory requirements and client standards Maintain full QA documentation and handover packs The Environment This is a technically demanding and highly scrutinised project. Expectations are high and the pace is fast, but it offers long-term continuity of work and exposure to one of the most prestigious refurbishment programmes in London. To find out more, then please submit your CV.
May 02, 2026
Contractor
MEP Manager High-End Retail Refurbishment (Knightsbridge, London) We are currently seeking an experienced MEP Manager to join a flagship, long-term refurbishment programme within one of London s most prestigious retail environments, based in Knightsbridge. This is not a short-term contract. It s an ongoing pipeline of works on a live site, requiring someone who is comfortable operating at a high level within a fast-paced, demanding setting. The Role You will take responsibility for the delivery of mechanical, electrical, and public health packages across multiple zones within a live retail environment. Works are phased, detail-driven, and require close coordination with stakeholders, consultants, and specialist subcontractors. Key Responsibilities Oversee delivery of MEP packages on live refurbishment works Coordinate subcontractors and maintain programme Ensure quality, compliance, and health & safety standards are met Manage client and stakeholder relationships Work closely with site teams to integrate works within a live environment What We re Looking For Manage MEP packages from design review through to commissioning and handover Review and challenge technical design, specifications, and drawings Lead procurement of MEP subcontractors and specialist suppliers Oversee subcontractor performance, installation quality, and sequencing of works Develop and manage inspection and test plans (ITPs) Drive commissioning strategy, programme, and sign-off Ensure all testing, commissioning, and validation processes are completed to a high standard Coordinate builder s works in relation to MEP services Manage interfaces between MEP and other trades within a constrained, live environment Ensure compliance with all statutory requirements and client standards Maintain full QA documentation and handover packs The Environment This is a technically demanding and highly scrutinised project. Expectations are high and the pace is fast, but it offers long-term continuity of work and exposure to one of the most prestigious refurbishment programmes in London. To find out more, then please submit your CV.
Sunderland Students' Union
Sunderland, Tyne And Wear
An exciting opportunity has arisen for an individual to join our newly established Student Communities Team based in Sunderland. The team supports a wide range of student leadership activity, including officer support, societies, student representation, volunteering, and campaigns. The successful candidate will be responsible for working with a wide range of student leaders to mobilise the community organising model for a particular faculty within the University of Sunderland, harnessing their talents and enhancing student skills development. This is a fantastic opportunity to gain a variety of skills through being involved in a varied role across different areas of Student Engagement at Sunderland Students Union. We have undertaken a Democracy and Governance Review to revitalise the way our students interact with their Students Union across both the Sunderland and London campuses. The findings highlighted the need for a clear shift away from the more traditional models of SU democracy towards a community organising approach. The post holder will need to demonstrate how they meet the essential criteria outlined in the job description and person specification within their application statement, providing clear examples of relevant experience. Informal conversations about the role are encouraged with our Student Communities Manager, Kara-Jane Senior, ahead of application. How to apply: If you have an interest in this role, please view the job description on our website for further details. Please note we are unable to provide visa sponsorship for this position.
May 02, 2026
Full time
An exciting opportunity has arisen for an individual to join our newly established Student Communities Team based in Sunderland. The team supports a wide range of student leadership activity, including officer support, societies, student representation, volunteering, and campaigns. The successful candidate will be responsible for working with a wide range of student leaders to mobilise the community organising model for a particular faculty within the University of Sunderland, harnessing their talents and enhancing student skills development. This is a fantastic opportunity to gain a variety of skills through being involved in a varied role across different areas of Student Engagement at Sunderland Students Union. We have undertaken a Democracy and Governance Review to revitalise the way our students interact with their Students Union across both the Sunderland and London campuses. The findings highlighted the need for a clear shift away from the more traditional models of SU democracy towards a community organising approach. The post holder will need to demonstrate how they meet the essential criteria outlined in the job description and person specification within their application statement, providing clear examples of relevant experience. Informal conversations about the role are encouraged with our Student Communities Manager, Kara-Jane Senior, ahead of application. How to apply: If you have an interest in this role, please view the job description on our website for further details. Please note we are unable to provide visa sponsorship for this position.
Are you a seasoned SAP Basis Managed Services Consultant ready to take the next step in your consulting career? Join a global leader in SAP Managed Services and become part of a trusted team delivering technical excellence to some of the world s most recognisable brands. If you're looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity. Candidates must be able to work in the UK without restrictions The Role at a Glance: SAP Basis Managed Services Consultant Remote Home-based (UK) Up to £70,000 + Benefits Permanent Full Time Product / Service: Global authority in Enterprise SAP Consulting & Managed Services Values: Clients First, Foresight and Teamwork Who we are For over 17 years, we ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries. Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success. Role Overview As an SAP Senior Consultant specialising in Basis within Managed Services, you will play a critical role in delivering high-quality technical support across a variety of SAP landscapes. You ll work across on-premise environments, SAP RISE (Private Cloud Edition) and SAP BTP, ensuring systems remain stable, secure and high-performing. Alongside hands-on technical delivery, you ll act as a mentor and escalation point within the team, helping to drive continuous improvement and technical excellence. Key Responsibilities • Deliver expert SAP Basis support, managing complex incidents and ensuring resolution within SLAs while maintaining clear stakeholder communication. • Administer SAP ABAP and Java stacks across on-premise, hybrid and cloud environments, working with databases including HANA, SQL Server and Oracle. • Take ownership of system performance and stability through monitoring, patching, upgrades and refresh activities. • Support SAP RISE and BTP environments, including integrations, connectivity and cloud services. • Build strong customer relationships, acting as a trusted advisor on technical strategy, optimisation and risk. • Collaborate with SAP, internal teams and third parties to resolve issues and drive continuous improvement, while supporting and mentoring junior consultants. Your Experience • Proven SAP Technical Support and/or Field Consulting experience. • Experience across multiple industries and platforms. • Experience with SAP versions (S/4HANA, R/3, ECC, NetWeaver). • Experience supporting diverse SAP landscapes (ECC, PI/PO, BI, CRM, SCM, HR, Portals, HANA). • Experience with SAP RISE operations and/or SAP BTP administration. • Experience with ITSM systems. • Experience using Solution Manager and/or SAP Cloud ALM. • Experience with SAP Security and Authorisations. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. If you re ready to bring your SAP Basis expertise to a collaborative, forward-thinking Managed Services environment, we d love to hear from you. Apply now and take the next step in your SAP career with a global leader in Managed Services. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 02, 2026
Full time
Are you a seasoned SAP Basis Managed Services Consultant ready to take the next step in your consulting career? Join a global leader in SAP Managed Services and become part of a trusted team delivering technical excellence to some of the world s most recognisable brands. If you're looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity. Candidates must be able to work in the UK without restrictions The Role at a Glance: SAP Basis Managed Services Consultant Remote Home-based (UK) Up to £70,000 + Benefits Permanent Full Time Product / Service: Global authority in Enterprise SAP Consulting & Managed Services Values: Clients First, Foresight and Teamwork Who we are For over 17 years, we ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries. Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success. Role Overview As an SAP Senior Consultant specialising in Basis within Managed Services, you will play a critical role in delivering high-quality technical support across a variety of SAP landscapes. You ll work across on-premise environments, SAP RISE (Private Cloud Edition) and SAP BTP, ensuring systems remain stable, secure and high-performing. Alongside hands-on technical delivery, you ll act as a mentor and escalation point within the team, helping to drive continuous improvement and technical excellence. Key Responsibilities • Deliver expert SAP Basis support, managing complex incidents and ensuring resolution within SLAs while maintaining clear stakeholder communication. • Administer SAP ABAP and Java stacks across on-premise, hybrid and cloud environments, working with databases including HANA, SQL Server and Oracle. • Take ownership of system performance and stability through monitoring, patching, upgrades and refresh activities. • Support SAP RISE and BTP environments, including integrations, connectivity and cloud services. • Build strong customer relationships, acting as a trusted advisor on technical strategy, optimisation and risk. • Collaborate with SAP, internal teams and third parties to resolve issues and drive continuous improvement, while supporting and mentoring junior consultants. Your Experience • Proven SAP Technical Support and/or Field Consulting experience. • Experience across multiple industries and platforms. • Experience with SAP versions (S/4HANA, R/3, ECC, NetWeaver). • Experience supporting diverse SAP landscapes (ECC, PI/PO, BI, CRM, SCM, HR, Portals, HANA). • Experience with SAP RISE operations and/or SAP BTP administration. • Experience with ITSM systems. • Experience using Solution Manager and/or SAP Cloud ALM. • Experience with SAP Security and Authorisations. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. If you re ready to bring your SAP Basis expertise to a collaborative, forward-thinking Managed Services environment, we d love to hear from you. Apply now and take the next step in your SAP career with a global leader in Managed Services. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Fitness Manager - Liverpool One - Liverpool Role: Fitness Manager (Flex contracts available) Reporting to: General Manager Based: LOCATION The Gym Group is simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging and we are now on the lookout for a Fitness Manager to join our amazing LOCATION gym . So, what's stopping you? Apply today and know that We're With You every step of the way. What you need to know about us The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 230 gyms and counting! To our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all. We're in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture and were recognised as in the Top 50 places to work in the UK in 2022! We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and silver in wellbeing last year. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do. That's what you're looking for right? So let us tell you more. What you need to know about the role As a Fitness Manager with The Gym Group you will support the General Manager in the successful running of the gym and will deputise in their absence. You will be passionate about fitness and keen to embrace our members, our teams and embed our culture. You will embody our company values, supporting and encouraging others to do the same. Your core duties will include (but are not limited to): Responsibility for our member engagement by leading our in-gym service offering with the goal of driving our member satisfaction scores forward. Line management & leadership of our team of fitness trainers. Engaging and motivating them to be their best every day. Role modelling the gym groups values. Take ownership of our Group Exercise offering by developing the class timetable and upskilling the team to deliver. Bring a result driven mindset with a keen interest in driving the commercial performance of the gym. Make sure high operational standards on site are met through effective management of cleaning and maintenance check procedures. This includes liaising and management of the 3rd party suppliers. Ensure there is full compliance to company Health & Safety policies and completion of daily, weekly, and monthly checks. Support the GM with onsite admin tasks including rotas, time tracking and security checks. Act as a keyholder for the gym in support of the GM, being a point of call-in emergencies. You can then PT in the gym around your employed hours, managing your own time and business and retain 100% of your earnings with no annual licence fee. You are perfect for this role if you Have a passion for health, fitness, well-being, and all-round excellence. You thrive off leading teams from the front and by example, happy to get stuck in and set the standard for member experience. Have an unwavering commitment to understand the expectations of your members. Can work within the compliance parameters whilst delivering the highest service levels possible during the day to day running of the gym. Have a proven track record of success and are eager to bring that winning attitude to The Gym. Are a Level 2 qualified Fitness Instructor or are currently studying for the qualification. That's you right? Thought so. Now we know you are probably already hitting that APPLY button but if not here's the juicy bit the perks Paid contractual benefits such as holiday (Inc Bank Holidays) and company sick pay. In-house development opportunities as well as support with your career adventure. Company save as you earn share plan. Flexibility & freedom - we welcome discussions around working flexibly at the gym. Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers. Company pension scheme A fantastic online social communication and engagement platform with access to amazing benefits and discounts Options for season ticket loans Employee Assistant Programme supported by our Wellbeing hub Cashplan Healthcare Scheme A free gym membership for yourself and a friend or family member So, we've told you all about us and our amazing new opportunity; now it's your turn to hit 'Apply' and tell us about YOU. If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We get that not everyone wants a 9 - 5 and here at The Gym Group we are pretty flexible. Talk to us about your requirements during the process and explore the many options available. We want this to be a match that challenges your limits and works for you as much as for us. When we say We're With You we really do mean it!
May 02, 2026
Full time
Fitness Manager - Liverpool One - Liverpool Role: Fitness Manager (Flex contracts available) Reporting to: General Manager Based: LOCATION The Gym Group is simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging and we are now on the lookout for a Fitness Manager to join our amazing LOCATION gym . So, what's stopping you? Apply today and know that We're With You every step of the way. What you need to know about us The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 230 gyms and counting! To our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all. We're in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture and were recognised as in the Top 50 places to work in the UK in 2022! We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and silver in wellbeing last year. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do. That's what you're looking for right? So let us tell you more. What you need to know about the role As a Fitness Manager with The Gym Group you will support the General Manager in the successful running of the gym and will deputise in their absence. You will be passionate about fitness and keen to embrace our members, our teams and embed our culture. You will embody our company values, supporting and encouraging others to do the same. Your core duties will include (but are not limited to): Responsibility for our member engagement by leading our in-gym service offering with the goal of driving our member satisfaction scores forward. Line management & leadership of our team of fitness trainers. Engaging and motivating them to be their best every day. Role modelling the gym groups values. Take ownership of our Group Exercise offering by developing the class timetable and upskilling the team to deliver. Bring a result driven mindset with a keen interest in driving the commercial performance of the gym. Make sure high operational standards on site are met through effective management of cleaning and maintenance check procedures. This includes liaising and management of the 3rd party suppliers. Ensure there is full compliance to company Health & Safety policies and completion of daily, weekly, and monthly checks. Support the GM with onsite admin tasks including rotas, time tracking and security checks. Act as a keyholder for the gym in support of the GM, being a point of call-in emergencies. You can then PT in the gym around your employed hours, managing your own time and business and retain 100% of your earnings with no annual licence fee. You are perfect for this role if you Have a passion for health, fitness, well-being, and all-round excellence. You thrive off leading teams from the front and by example, happy to get stuck in and set the standard for member experience. Have an unwavering commitment to understand the expectations of your members. Can work within the compliance parameters whilst delivering the highest service levels possible during the day to day running of the gym. Have a proven track record of success and are eager to bring that winning attitude to The Gym. Are a Level 2 qualified Fitness Instructor or are currently studying for the qualification. That's you right? Thought so. Now we know you are probably already hitting that APPLY button but if not here's the juicy bit the perks Paid contractual benefits such as holiday (Inc Bank Holidays) and company sick pay. In-house development opportunities as well as support with your career adventure. Company save as you earn share plan. Flexibility & freedom - we welcome discussions around working flexibly at the gym. Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers. Company pension scheme A fantastic online social communication and engagement platform with access to amazing benefits and discounts Options for season ticket loans Employee Assistant Programme supported by our Wellbeing hub Cashplan Healthcare Scheme A free gym membership for yourself and a friend or family member So, we've told you all about us and our amazing new opportunity; now it's your turn to hit 'Apply' and tell us about YOU. If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We get that not everyone wants a 9 - 5 and here at The Gym Group we are pretty flexible. Talk to us about your requirements during the process and explore the many options available. We want this to be a match that challenges your limits and works for you as much as for us. When we say We're With You we really do mean it!
About Us Birmingham and Solihull Women s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? The region s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area. Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues. We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. Key Responsibilities - To work as part of the Management Team with specific responsibility for managing the young women s refuge accommodation, ensuring a high-quality service for young women and children who have experienced domestic violence. To support and supervise a staff team, in the development and delivery of services for young women and children in refuge. Experience Required - - Working with young women and children affected by domestic violence - Project Management - Supervising staff/volunteers - Developing strong working relationships with other organisations, both voluntary and statutory - Managing safeguarding issues for vulnerable young women and children - Monitoring and evaluating projects, producing relevant reports and implementing learning - Experience working with case management systems Benefits 31 days annual leave (excluding bank holidays) Up to 6% matched pension contribution Free access to Employee Assistance Programme Life Assurance scheme while in employment (a lump sum of 4 times salary) Cycle to Work scheme Health Cash Plan scheme available to all employees from day one Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply. The closing date for receipt of completed applications is at 12 noon on Friday 22nd May. Interviews will take place 11th June.
May 02, 2026
Full time
About Us Birmingham and Solihull Women s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? The region s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area. Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues. We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. Key Responsibilities - To work as part of the Management Team with specific responsibility for managing the young women s refuge accommodation, ensuring a high-quality service for young women and children who have experienced domestic violence. To support and supervise a staff team, in the development and delivery of services for young women and children in refuge. Experience Required - - Working with young women and children affected by domestic violence - Project Management - Supervising staff/volunteers - Developing strong working relationships with other organisations, both voluntary and statutory - Managing safeguarding issues for vulnerable young women and children - Monitoring and evaluating projects, producing relevant reports and implementing learning - Experience working with case management systems Benefits 31 days annual leave (excluding bank holidays) Up to 6% matched pension contribution Free access to Employee Assistance Programme Life Assurance scheme while in employment (a lump sum of 4 times salary) Cycle to Work scheme Health Cash Plan scheme available to all employees from day one Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply. The closing date for receipt of completed applications is at 12 noon on Friday 22nd May. Interviews will take place 11th June.
Barker Ross is currently recruiting on behalf of our client based in Waddingham, North Lincolnshire. The company is a modern pig breeder and grower, who have an exciting and rare opportunity for an experienced Finishing Farms Manager to join their 750 sow farm. This is a permanent opportunity, offering an annual salary of 40,000 along with a 3 bedroom property, company vehicle, company mobile phone and laptop and 29 days annual leave (including bank holidays). There are also opportunities for in house and industry training funded by the company along with a full staff benefits package, including company discounts, healthcare scheme and life assurance policy. You will also be entered into the company workplace pension scheme. We are looking for a highly motivated individual with practical pig experience to oversee the finishing operations, maintain high standards and drive performance. This is a hands on management role, working alongside the finishing stockmen and third party B&B growers. Duties of the role will include:- Overall responsibility for the health and welfare of pigs Ensuring compliance in health and safety, with company and legal safety standards Animal health and welfare, stock checks, reporting on KPI's for pig health, working with vet team to train and implement health and treatment plans Selection and loading of finished pigs in line with processor contract specifications, liaising with third party farms and livestock hauliers. Planning and agreeing weekly pig movements Record keeping batch performance data and stock counts Ensuring finishing units are compliant with Red Tractor requirements Ordering feed for all grow out sites in line with feed programme and weight of pigs Supervision of finishing team, weekly work planning and supporting training and development The role would be suited to someone currently working as a lead stockperson, a fieldsman or farm manager. Livestock experience is essential, along with a full UK driving licence. Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today! Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 02, 2026
Full time
Barker Ross is currently recruiting on behalf of our client based in Waddingham, North Lincolnshire. The company is a modern pig breeder and grower, who have an exciting and rare opportunity for an experienced Finishing Farms Manager to join their 750 sow farm. This is a permanent opportunity, offering an annual salary of 40,000 along with a 3 bedroom property, company vehicle, company mobile phone and laptop and 29 days annual leave (including bank holidays). There are also opportunities for in house and industry training funded by the company along with a full staff benefits package, including company discounts, healthcare scheme and life assurance policy. You will also be entered into the company workplace pension scheme. We are looking for a highly motivated individual with practical pig experience to oversee the finishing operations, maintain high standards and drive performance. This is a hands on management role, working alongside the finishing stockmen and third party B&B growers. Duties of the role will include:- Overall responsibility for the health and welfare of pigs Ensuring compliance in health and safety, with company and legal safety standards Animal health and welfare, stock checks, reporting on KPI's for pig health, working with vet team to train and implement health and treatment plans Selection and loading of finished pigs in line with processor contract specifications, liaising with third party farms and livestock hauliers. Planning and agreeing weekly pig movements Record keeping batch performance data and stock counts Ensuring finishing units are compliant with Red Tractor requirements Ordering feed for all grow out sites in line with feed programme and weight of pigs Supervision of finishing team, weekly work planning and supporting training and development The role would be suited to someone currently working as a lead stockperson, a fieldsman or farm manager. Livestock experience is essential, along with a full UK driving licence. Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today! Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Deerfoot Recruitment Solutions Limited
City, London
Lead Technology Business Management (TBM) Strategy & Operating Model (VP) Salary: Up to 100,000 + Benefits + Bonus Location: London - Hybrid (3 days per week in office) Deerfoot Recruitment has been a trusted talent partner to this prestigious global banking institution for over 15 years. We have been specifically commissioned to identify a high-calibre TBM Lead (VP) to spearhead a critical transformation within their technology function. This is a rare opportunity to move beyond technical tool administration and step into a strategic leadership position. Our client is looking for a TBM practitioner who can design, build, and roll out a comprehensive TBM Operating Model from the ground up to support a major, multi-year business transformation. The Impact You'll Make Operating Model Architect: Take immediate ownership of designing the TBM Operating Model. This involves defining the strategy, securing support from the CIO and CFO, and overseeing the staged rollout. Strategic Leadership: Act as the primary TBM thought leader for the bank, providing a clear vision for how cost transparency and service mapping empower data-driven investment decisions. Executive Influence: Serve as the "bridge" between Technology and Finance, articulating complex financial and technical trade-offs to senior leadership and business line heads. Team & Resource Governance: Mentor a local junior analyst and provide strategic direction to an outsourced team responsible for day-to-day tool operations. Business-Facing Analysis: Shift the focus from simple infrastructure unit costs to sophisticated, business-application-facing service models (Run, Grow, and Transform). What You'll Bring Proven Model Design: A track record of successfully designing and implementing TBM operating models within large-scale, complex enterprises. Banking Pedigree: Significant experience within a regulated banking environment (ideally in a permanent capacity) is highly desirable. TBM Thought Leadership: Deep expertise in TBM Council standards and the FinOps Foundation framework; you are an active participant in these professional communities. Strategic Breadth: The ability to balance technical infrastructure knowledge with financial FP&A fluency without being overly focused on one side of the spectrum. Tool Agnostic Mindset: While proficiency in TBM tools (e.g. Apptio, Magic Orange) is assumed, you view these platforms as enablers rather than the core of your expertise. The Mandate Our client is at a pivotal moment in their transformation journey. They require a visionary leader-someone looking to own a roadmap and build a world-class strategy. If you are a TBM specialist who excels at executive communication and operating model design, this is the most strategic mandate currently available in the London market. To Apply: As a long-standing partner to this bank, Deerfoot Recruitment has a deep understanding of the team culture and the specific expectations of the hiring manager. Please submit your CV for a confidential discussion. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2026
Full time
Lead Technology Business Management (TBM) Strategy & Operating Model (VP) Salary: Up to 100,000 + Benefits + Bonus Location: London - Hybrid (3 days per week in office) Deerfoot Recruitment has been a trusted talent partner to this prestigious global banking institution for over 15 years. We have been specifically commissioned to identify a high-calibre TBM Lead (VP) to spearhead a critical transformation within their technology function. This is a rare opportunity to move beyond technical tool administration and step into a strategic leadership position. Our client is looking for a TBM practitioner who can design, build, and roll out a comprehensive TBM Operating Model from the ground up to support a major, multi-year business transformation. The Impact You'll Make Operating Model Architect: Take immediate ownership of designing the TBM Operating Model. This involves defining the strategy, securing support from the CIO and CFO, and overseeing the staged rollout. Strategic Leadership: Act as the primary TBM thought leader for the bank, providing a clear vision for how cost transparency and service mapping empower data-driven investment decisions. Executive Influence: Serve as the "bridge" between Technology and Finance, articulating complex financial and technical trade-offs to senior leadership and business line heads. Team & Resource Governance: Mentor a local junior analyst and provide strategic direction to an outsourced team responsible for day-to-day tool operations. Business-Facing Analysis: Shift the focus from simple infrastructure unit costs to sophisticated, business-application-facing service models (Run, Grow, and Transform). What You'll Bring Proven Model Design: A track record of successfully designing and implementing TBM operating models within large-scale, complex enterprises. Banking Pedigree: Significant experience within a regulated banking environment (ideally in a permanent capacity) is highly desirable. TBM Thought Leadership: Deep expertise in TBM Council standards and the FinOps Foundation framework; you are an active participant in these professional communities. Strategic Breadth: The ability to balance technical infrastructure knowledge with financial FP&A fluency without being overly focused on one side of the spectrum. Tool Agnostic Mindset: While proficiency in TBM tools (e.g. Apptio, Magic Orange) is assumed, you view these platforms as enablers rather than the core of your expertise. The Mandate Our client is at a pivotal moment in their transformation journey. They require a visionary leader-someone looking to own a roadmap and build a world-class strategy. If you are a TBM specialist who excels at executive communication and operating model design, this is the most strategic mandate currently available in the London market. To Apply: As a long-standing partner to this bank, Deerfoot Recruitment has a deep understanding of the team culture and the specific expectations of the hiring manager. Please submit your CV for a confidential discussion. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Join the Samworth Brothers Team and become part of our dynamic family! At Samworth Brothers, we genuinely care about our colleagues and strive to create an engaging environment that values your unique contributions. We are committed to your success and offer a range of exceptional benefits that we believe supports your life and personal aspirations: - Enhanced pension scheme Private health scheme Empl click apply for full job details
May 02, 2026
Full time
Join the Samworth Brothers Team and become part of our dynamic family! At Samworth Brothers, we genuinely care about our colleagues and strive to create an engaging environment that values your unique contributions. We are committed to your success and offer a range of exceptional benefits that we believe supports your life and personal aspirations: - Enhanced pension scheme Private health scheme Empl click apply for full job details
Bis Henderson Recruitment
Cardiff, South Glamorgan
Overview An exciting opportunity has arisen for an experienced Health & Safety Manager to join a highly respected and well established warehousing and storage business with a strong presence across the UK. With further expansion planned, this is an excellent opportunity to join a stable and growing business where health and safety is a key operational priority. The successful candidate will lead Health and Safety across the business, maintaining, improving, and embedding best in class health and safety standards across the organisation. This is a site based role, which will include travel to other UK sites. Key Responsibilities Reporting to the General Manager, the Health & Safety Manager will be responsible for leading, supporting and advising the business on all aspects of Health and Safety compliance and best practice. Developing, implementing and reviewing Health & Safety policies and procedures. Conducting regular site audits across their network of sites in the UK. Carry out investigations of incidents, accidents and near misses. Produce reports and make recommendations for corrective actions. Work closely with senior management to embed a strong culture of safety and continuous improvement across the business. Person Specification Previous experience in excess of 5 years in a Health & Safety role, preferably gained within warehousing, distribution or similar. Possess NEBOSH qualifications or equivalent and also COSHH trained. Experience in developing and implementing Health & Safety policies and procedures. Previously carried out regular safety audits, inspections and risk assessments. Used to working closely with senior management and supporting them with Health & Safety issues and delivering training.
May 02, 2026
Full time
Overview An exciting opportunity has arisen for an experienced Health & Safety Manager to join a highly respected and well established warehousing and storage business with a strong presence across the UK. With further expansion planned, this is an excellent opportunity to join a stable and growing business where health and safety is a key operational priority. The successful candidate will lead Health and Safety across the business, maintaining, improving, and embedding best in class health and safety standards across the organisation. This is a site based role, which will include travel to other UK sites. Key Responsibilities Reporting to the General Manager, the Health & Safety Manager will be responsible for leading, supporting and advising the business on all aspects of Health and Safety compliance and best practice. Developing, implementing and reviewing Health & Safety policies and procedures. Conducting regular site audits across their network of sites in the UK. Carry out investigations of incidents, accidents and near misses. Produce reports and make recommendations for corrective actions. Work closely with senior management to embed a strong culture of safety and continuous improvement across the business. Person Specification Previous experience in excess of 5 years in a Health & Safety role, preferably gained within warehousing, distribution or similar. Possess NEBOSH qualifications or equivalent and also COSHH trained. Experience in developing and implementing Health & Safety policies and procedures. Previously carried out regular safety audits, inspections and risk assessments. Used to working closely with senior management and supporting them with Health & Safety issues and delivering training.
Sharp Consultancy is proud to be working in partnership with a fast-growing and values-led care provider to recruit a Finance Manager. This is a fantastic opportunity to join a business that is experiencing significant growth, with multiple services already in operation and further expansion planned across the Northwest. The organisation has built a strong reputation within its sector and offers a supportive, close-knit working environment. This role is ideal for a hands-on Finance Manager or experienced Senior Management Accountant looking to step up into a broad, end-to-end finance position with real ownership. The Role Reporting into senior leadership, you will take ownership of the day-to-day finance function while supporting strategic decision-making as the business continues to grow. Key responsibilities include: Managing and supporting a small transactional finance team Full ownership of the nominal ledger and trial balance Preparation of monthly management accounts including P&L, balance sheet, and cash flow Producing detailed analysis and commentary for board reporting Leading month-end processes including accruals, prepayments, and reconciliations Preparing consolidated accounts and supporting reporting to external stakeholders and funders Supporting forecasting and cash flow planning, including covenant compliance Maintaining and improving financial controls and processes Assisting with year-end and audit preparation Supporting on projects and commercial analysis to aid business growth Reviewing supplier costs and supporting contract negotiations About You We're looking for a proactive and detail-driven finance professional who enjoys working in a hands-on, growing environment. AAT / ACCA / CIMA qualified or qualified by experience Strong background in management accounts and month-end processes Previous experience in a commercially focused role Confident managing or mentoring junior staff Strong Excel skills and experience with Sage 50 Analytical mindset with excellent attention to detail Able to work independently and take ownership of the finance function Experience within a growing SME or multi-entity environment is highly advantageous What's on Offer Salary circa £45,000 - £50,000 25 days holiday + bank holidays Medical cash plan & death in service cover Pension scheme Stable, supportive team environment Genuine opportunity to grow with the business as it expands Unique rural office setting This is an excellent opportunity for a Finance Manager looking to take ownership in a growing organisation where you can make a real impact and develop alongside the business. To apply or discuss the role in confidence, please contact Sharp Consultancy Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 30 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function. Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV to the e-mail address stated, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please note that on this occasion your application has not been successful.
May 02, 2026
Full time
Sharp Consultancy is proud to be working in partnership with a fast-growing and values-led care provider to recruit a Finance Manager. This is a fantastic opportunity to join a business that is experiencing significant growth, with multiple services already in operation and further expansion planned across the Northwest. The organisation has built a strong reputation within its sector and offers a supportive, close-knit working environment. This role is ideal for a hands-on Finance Manager or experienced Senior Management Accountant looking to step up into a broad, end-to-end finance position with real ownership. The Role Reporting into senior leadership, you will take ownership of the day-to-day finance function while supporting strategic decision-making as the business continues to grow. Key responsibilities include: Managing and supporting a small transactional finance team Full ownership of the nominal ledger and trial balance Preparation of monthly management accounts including P&L, balance sheet, and cash flow Producing detailed analysis and commentary for board reporting Leading month-end processes including accruals, prepayments, and reconciliations Preparing consolidated accounts and supporting reporting to external stakeholders and funders Supporting forecasting and cash flow planning, including covenant compliance Maintaining and improving financial controls and processes Assisting with year-end and audit preparation Supporting on projects and commercial analysis to aid business growth Reviewing supplier costs and supporting contract negotiations About You We're looking for a proactive and detail-driven finance professional who enjoys working in a hands-on, growing environment. AAT / ACCA / CIMA qualified or qualified by experience Strong background in management accounts and month-end processes Previous experience in a commercially focused role Confident managing or mentoring junior staff Strong Excel skills and experience with Sage 50 Analytical mindset with excellent attention to detail Able to work independently and take ownership of the finance function Experience within a growing SME or multi-entity environment is highly advantageous What's on Offer Salary circa £45,000 - £50,000 25 days holiday + bank holidays Medical cash plan & death in service cover Pension scheme Stable, supportive team environment Genuine opportunity to grow with the business as it expands Unique rural office setting This is an excellent opportunity for a Finance Manager looking to take ownership in a growing organisation where you can make a real impact and develop alongside the business. To apply or discuss the role in confidence, please contact Sharp Consultancy Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 30 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function. Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV to the e-mail address stated, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please note that on this occasion your application has not been successful.
We are looking for a highly skilled Regulatory Quality Assurance Manager to join Alliance Medical Radiopharmacy UK. Sitting within our UK Quality function, this role reports directly to the Head of Quality UK and plays a key part in ensuring GMP and regulatory compliance across our network of seven licensed radiopharmacy sites. You will act as a central link between Quality Assurance, Regulatory Affairs, Operations and external regulatory authorities-helping us maintain the highest standards of patient safety, operational excellence and regulatory readiness. We're looking for someone with a strong background in regulatory quality assurance within a pharmaceutical or radiopharmaceutical environment. You will be confident operating across multiple sites and engaging with stakeholders at operational and senior levels. Qualifications Degree or equivalent experience in Quality, Regulatory, or a pharmaceutical discipline. Minimum of 5 years' regulatory experience, ideally within radiopharmacy, sterile manufacturing or aseptic processing. Proven experience with GMP, MHRA expectations and broader GxP requirements. Experience supporting commercial and IMP product development, including clinical trial supply. Strong understanding of regulatory inspections and authority interactions. Experience working across multi site operations with consistent quality standards. Excellent communication, organisational and interpersonal skills. Strong attention to detail, proactive approach and ability to work independently. Proficiency in Microsoft Word, Excel, PowerPoint and general Windows applications. Key Responsibilities Overseeing GMP, GDP and MHRA compliance across multiple radiopharmacy sites. Acting as QA regulatory lead for Commercial and IMP activities, including IMPD reviews and clinical trial processes. Supporting MHRA and regulatory authority interactions, including inspections, audits and follow up commitments. Maintaining site licences, variations and regulatory submissions in line with operational needs. Harmonising quality systems across sites, including deviations, CAPAs, change control and documentation. Providing QA input into product development, validation and technology transfer activities. Reviewing and approving key documentation such as SOPs, validation protocols and batch records. Contributing to the implementation of a new electronic QMS. Driving inspection readiness and a strong quality culture across the UK network. Deputising for the Head of Quality when required.
May 02, 2026
Full time
We are looking for a highly skilled Regulatory Quality Assurance Manager to join Alliance Medical Radiopharmacy UK. Sitting within our UK Quality function, this role reports directly to the Head of Quality UK and plays a key part in ensuring GMP and regulatory compliance across our network of seven licensed radiopharmacy sites. You will act as a central link between Quality Assurance, Regulatory Affairs, Operations and external regulatory authorities-helping us maintain the highest standards of patient safety, operational excellence and regulatory readiness. We're looking for someone with a strong background in regulatory quality assurance within a pharmaceutical or radiopharmaceutical environment. You will be confident operating across multiple sites and engaging with stakeholders at operational and senior levels. Qualifications Degree or equivalent experience in Quality, Regulatory, or a pharmaceutical discipline. Minimum of 5 years' regulatory experience, ideally within radiopharmacy, sterile manufacturing or aseptic processing. Proven experience with GMP, MHRA expectations and broader GxP requirements. Experience supporting commercial and IMP product development, including clinical trial supply. Strong understanding of regulatory inspections and authority interactions. Experience working across multi site operations with consistent quality standards. Excellent communication, organisational and interpersonal skills. Strong attention to detail, proactive approach and ability to work independently. Proficiency in Microsoft Word, Excel, PowerPoint and general Windows applications. Key Responsibilities Overseeing GMP, GDP and MHRA compliance across multiple radiopharmacy sites. Acting as QA regulatory lead for Commercial and IMP activities, including IMPD reviews and clinical trial processes. Supporting MHRA and regulatory authority interactions, including inspections, audits and follow up commitments. Maintaining site licences, variations and regulatory submissions in line with operational needs. Harmonising quality systems across sites, including deviations, CAPAs, change control and documentation. Providing QA input into product development, validation and technology transfer activities. Reviewing and approving key documentation such as SOPs, validation protocols and batch records. Contributing to the implementation of a new electronic QMS. Driving inspection readiness and a strong quality culture across the UK network. Deputising for the Head of Quality when required.
