Business Development Manager London and the Home Counties Salary: £45,000 - £55,000 I am currently looking for a Business Development Manager to join our dynamic team. We specialise within the integrated systems field with over 60 years' experience delivering of fire and security solutions. From site survey to completion, we offer the best service throughout CCTV, Fire, Access Control and Intruder divisions. Package: Commission structure Company car or car allowance 25 days holiday + bank holidays Laptop & mobile phone Pension The Role: To develop new opportunities and target new account relationships to generate growth. Effectively manage relationships Accurately update our system with customer details Develop and maintain good and effective working relationships with colleagues Maintain an in-depth knowledge of products and services Increase knowledge of the industry and competitor activity to enhance market position Ability to manage own diary and time effectively Any other duties as necessary in the role Travel to meet clients Skills and requirements: Previous demonstrable experience in sales role Fire & Security knowledge essential Professional, business focused and results driven Strong individual with positive outlook PC literate and able to use Microsoft Office packages Confident negotiator and ability to 'close deals' Problem solver who can generate ideas and solutions Determined approach Full UK driving license In return: Do you have the skills and experience required? The we want to hear from you. We offer a healthy basic salary up to £55,000 plus commission, Car or Allowance and much more. Please apply with your CV at SER Limited. SER-IN
May 08, 2026
Full time
Business Development Manager London and the Home Counties Salary: £45,000 - £55,000 I am currently looking for a Business Development Manager to join our dynamic team. We specialise within the integrated systems field with over 60 years' experience delivering of fire and security solutions. From site survey to completion, we offer the best service throughout CCTV, Fire, Access Control and Intruder divisions. Package: Commission structure Company car or car allowance 25 days holiday + bank holidays Laptop & mobile phone Pension The Role: To develop new opportunities and target new account relationships to generate growth. Effectively manage relationships Accurately update our system with customer details Develop and maintain good and effective working relationships with colleagues Maintain an in-depth knowledge of products and services Increase knowledge of the industry and competitor activity to enhance market position Ability to manage own diary and time effectively Any other duties as necessary in the role Travel to meet clients Skills and requirements: Previous demonstrable experience in sales role Fire & Security knowledge essential Professional, business focused and results driven Strong individual with positive outlook PC literate and able to use Microsoft Office packages Confident negotiator and ability to 'close deals' Problem solver who can generate ideas and solutions Determined approach Full UK driving license In return: Do you have the skills and experience required? The we want to hear from you. We offer a healthy basic salary up to £55,000 plus commission, Car or Allowance and much more. Please apply with your CV at SER Limited. SER-IN
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
May 08, 2026
Full time
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
£85k earning - Fire Alarm Account Manager/ Surveyor/ Sales Engineer - Warm business, Be a Key Account Manager - Home Based in South East for London area - MUST have Fire alarm experience quoting. surveying, advising, etc Progress into from Fire alarm background or get a warm sales role if you sell or Account Manage already (and are technical with Fire Alarms/ BS5839 knowledge and like helping Fire customers - can encourage sales from clients in London) Benefits of being a Key Account Manager (can progress if know Fire Alarm systems/ BS5839) Warm and given accounts to drive Key facilities accounts and customers to visit 2-3 days surveying sites and meeting customers, 2-3 days working from home or office Up to £85000 with c. £30k commission Up to £55000 salary (dependant on experience in Fire alarms/ Sales, etc) This Fire systems company will progress or add FIA courses (if you know Fire alarm systems standards), if you want to move into sales from another Fire Alarm position in Sales, Surveying, advising clients, Surveyor, designer, estimator or fire alarm engineer background Requirements to be a Surveyor/ Sales Engineer - Warm business, Key Account Manager Ability to survey to Fire Alarm standards (e.g. BS5839) so can recommend solutions or requirements to clients you visit You could be a Fire Alarm Engineer, Surveyor, Designer, Technical Manager or key account manager, sales BDM or systems seller now Based - Flexible as home based in South East (could live in Hertfordshire, North London, East London South London, West London, Essex, Surrey, Kent, Berkshire, etc for 2-3 days in London for surveying and meeting clients as needed to drive business) Contact Me - If you are in Fire Alarm role and would like to use skills and help customers more. Great earnings, progress, warm business and support here. Apply or contact Steven Eley - Fire and Security careers - Eley Solutions Ltd
May 07, 2026
Full time
£85k earning - Fire Alarm Account Manager/ Surveyor/ Sales Engineer - Warm business, Be a Key Account Manager - Home Based in South East for London area - MUST have Fire alarm experience quoting. surveying, advising, etc Progress into from Fire alarm background or get a warm sales role if you sell or Account Manage already (and are technical with Fire Alarms/ BS5839 knowledge and like helping Fire customers - can encourage sales from clients in London) Benefits of being a Key Account Manager (can progress if know Fire Alarm systems/ BS5839) Warm and given accounts to drive Key facilities accounts and customers to visit 2-3 days surveying sites and meeting customers, 2-3 days working from home or office Up to £85000 with c. £30k commission Up to £55000 salary (dependant on experience in Fire alarms/ Sales, etc) This Fire systems company will progress or add FIA courses (if you know Fire alarm systems standards), if you want to move into sales from another Fire Alarm position in Sales, Surveying, advising clients, Surveyor, designer, estimator or fire alarm engineer background Requirements to be a Surveyor/ Sales Engineer - Warm business, Key Account Manager Ability to survey to Fire Alarm standards (e.g. BS5839) so can recommend solutions or requirements to clients you visit You could be a Fire Alarm Engineer, Surveyor, Designer, Technical Manager or key account manager, sales BDM or systems seller now Based - Flexible as home based in South East (could live in Hertfordshire, North London, East London South London, West London, Essex, Surrey, Kent, Berkshire, etc for 2-3 days in London for surveying and meeting clients as needed to drive business) Contact Me - If you are in Fire Alarm role and would like to use skills and help customers more. Great earnings, progress, warm business and support here. Apply or contact Steven Eley - Fire and Security careers - Eley Solutions Ltd
Business Development Manager / Sales Manager- London, South East & Midlands territory. Fire & Security Systems Our client is a well-established and growing fire and security solutions provider delivering installation, service, maintenance and compliance-led support to commercial, multi-site and national customers across the UK. Due to continued growth, they are now looking to appoint a commercially driven Business Development Manager / Sales Manager to focus on new business acquisition across London, the South East and up to the Midlands. This is a true hunter role for a sales professional who knows how to prospect, qualify, build pipeline, influence stakeholders and close profitable fire and security contracts. Most client meetings are conducted virtually, so travel is limited, although occasional face-to-face meetings, site visits and key client presentations will be required across the region. The Role As Business Development Manager / Sales Manager, you will be responsible for identifying, developing and converting new business opportunities across commercial, multi-site and facilities-led environments. This is not a passive account management role. The successful candidate will be expected to self generate opportunities, target new logos, build relationships with key decision makers and drive revenue growth through a disciplined, consultative and results led sales approach. You will sell a broad fire and security proposition, including installation, service, maintenance and compliance solutions. Core Solutions You will be promoting a full range of fire and security services, including: Fire detection and alarm systems, CCTV and video surveillance solutions, Access control systems, Intruder alarms, Planned preventative maintenance contracts, Reactive maintenance and repairs, Compliance led service agreements, Multi-site fire and security support, National account service delivery Key Responsibilities Generate new business opportunities through outbound prospecting, warm leads, referrals, networking and strategic target account mapping Develop a robust sales pipeline across London, the South East and the Midlands Identify and engage decision makers including Facilities Managers, Property Directors, Compliance Managers, Procurement Teams, Operations Directors and business owners Sell fire and security solutions into commercial, property, retail, logistics, healthcare, education, industrial and multi-site environments Conduct discovery calls, needs analysis and commercial qualification Understand client pain points around compliance, supplier consolidation, SLA performance, response times, risk management and service delivery Create tailored proposals and commercially sound solutions Manage the full sales cycle from initial contact through to proposal, negotiation, close and handover Maintain accurate CRM records, pipeline reporting, forecasting and sales activity data Negotiate contract values, service agreements, maintenance packages and project opportunities Work closely with internal operations, engineering and service teams to ensure smooth mobilisation Achieve and exceed agreed revenue, margin and new business targets What we are looking for We are looking for a driven, credible and resilient sales professional with a proven background in B2B new business development within the Fire & Security sector The ideal candidate will have: Proven experience in new business sales A strong hunter mentality and the ability to self generate leads Experience selling fire and security, life safety, compliance, FM, M&E, building services or technical service solutions A track record of winning new customers and developing profitable accounts Strong understanding of maintenance contracts, service agreements, PPMs, SLAs and compliance led sales Confidence selling to senior stakeholders, procurement teams and operational decision makers Ability to sell value, service quality and risk reduction rather than purely price Excellent pipeline management and CRM discipline Strong commercial awareness around margin, recurring revenue, contract value and mobilisation A consultative, solution-led sales style Comfort working remotely and conducting the majority of client meetings virtually This is an excellent opportunity to join a growing fire and security business with a strong technical proposition, established infrastructure and a clear appetite for growth. The successful candidate will have autonomy to develop their territory, build a strong pipeline and win meaningful contracts across sectors where compliance, life safety, asset protection and service reliability are critical. You will be joining a business that can support national and multi-site customers while still offering a responsive, service-led approach. Apply now for immediate consideration!
May 07, 2026
Full time
Business Development Manager / Sales Manager- London, South East & Midlands territory. Fire & Security Systems Our client is a well-established and growing fire and security solutions provider delivering installation, service, maintenance and compliance-led support to commercial, multi-site and national customers across the UK. Due to continued growth, they are now looking to appoint a commercially driven Business Development Manager / Sales Manager to focus on new business acquisition across London, the South East and up to the Midlands. This is a true hunter role for a sales professional who knows how to prospect, qualify, build pipeline, influence stakeholders and close profitable fire and security contracts. Most client meetings are conducted virtually, so travel is limited, although occasional face-to-face meetings, site visits and key client presentations will be required across the region. The Role As Business Development Manager / Sales Manager, you will be responsible for identifying, developing and converting new business opportunities across commercial, multi-site and facilities-led environments. This is not a passive account management role. The successful candidate will be expected to self generate opportunities, target new logos, build relationships with key decision makers and drive revenue growth through a disciplined, consultative and results led sales approach. You will sell a broad fire and security proposition, including installation, service, maintenance and compliance solutions. Core Solutions You will be promoting a full range of fire and security services, including: Fire detection and alarm systems, CCTV and video surveillance solutions, Access control systems, Intruder alarms, Planned preventative maintenance contracts, Reactive maintenance and repairs, Compliance led service agreements, Multi-site fire and security support, National account service delivery Key Responsibilities Generate new business opportunities through outbound prospecting, warm leads, referrals, networking and strategic target account mapping Develop a robust sales pipeline across London, the South East and the Midlands Identify and engage decision makers including Facilities Managers, Property Directors, Compliance Managers, Procurement Teams, Operations Directors and business owners Sell fire and security solutions into commercial, property, retail, logistics, healthcare, education, industrial and multi-site environments Conduct discovery calls, needs analysis and commercial qualification Understand client pain points around compliance, supplier consolidation, SLA performance, response times, risk management and service delivery Create tailored proposals and commercially sound solutions Manage the full sales cycle from initial contact through to proposal, negotiation, close and handover Maintain accurate CRM records, pipeline reporting, forecasting and sales activity data Negotiate contract values, service agreements, maintenance packages and project opportunities Work closely with internal operations, engineering and service teams to ensure smooth mobilisation Achieve and exceed agreed revenue, margin and new business targets What we are looking for We are looking for a driven, credible and resilient sales professional with a proven background in B2B new business development within the Fire & Security sector The ideal candidate will have: Proven experience in new business sales A strong hunter mentality and the ability to self generate leads Experience selling fire and security, life safety, compliance, FM, M&E, building services or technical service solutions A track record of winning new customers and developing profitable accounts Strong understanding of maintenance contracts, service agreements, PPMs, SLAs and compliance led sales Confidence selling to senior stakeholders, procurement teams and operational decision makers Ability to sell value, service quality and risk reduction rather than purely price Excellent pipeline management and CRM discipline Strong commercial awareness around margin, recurring revenue, contract value and mobilisation A consultative, solution-led sales style Comfort working remotely and conducting the majority of client meetings virtually This is an excellent opportunity to join a growing fire and security business with a strong technical proposition, established infrastructure and a clear appetite for growth. The successful candidate will have autonomy to develop their territory, build a strong pipeline and win meaningful contracts across sectors where compliance, life safety, asset protection and service reliability are critical. You will be joining a business that can support national and multi-site customers while still offering a responsive, service-led approach. Apply now for immediate consideration!
Office Manager Office Manager Key Accountabilities: Overseeing reception processes corporate welcome, visitor sign-in, parking requests, meeting room set up, ensuring break out areas and working environment is clean and tidy, incoming and outgoing post arrangements, supporting on any queries or issues they may have Managing admin budget and expenditure. Reviewing and approving invoices for office rent, utilities, maintenance etc, ensuring inline with contracts. Approving orders for office supplies and managing to budget. Raising/approving PO s for invoice items or processing expense receipts for card payments. Sending and managing office-based comms Considering and managing processes for any changes Following up (doors left propped open, security issues ) Managing hot desking / working environment, finding solutions when at capacity and responding to colleagues queries / dissatisfaction on this Dealing with team complaints / frustrations Considering impact and where necessary implementing requests for improvements Arranging maintenance requests in line with budget and ensuring regulatory compliance Reviewing specific workstation needs / requests and arranging provisions in line with budget (on the back of DSE assessments) Arranging / overseeing office social events (Christmas Eve breakfast, office treats) Lead contact to respond and resolve any issues (24/7); office access, alarm, breakdowns etc. Provide consistent offering on supplies and processes at Clipper House, Horizon, TBW Pier and Embankment offices Review and manage requests for storage Reviewing meeting room space / workspace requirements and arrange alternative as required Sourcing and managing contracts and maintenance for photocopier (all office hubs), coffee machine etc Fire warden duties Office Manager Key Skills: Essential: Flexible approach including the requirement to be on call and work outside of normal operational hours, including weekends
May 06, 2026
Full time
Office Manager Office Manager Key Accountabilities: Overseeing reception processes corporate welcome, visitor sign-in, parking requests, meeting room set up, ensuring break out areas and working environment is clean and tidy, incoming and outgoing post arrangements, supporting on any queries or issues they may have Managing admin budget and expenditure. Reviewing and approving invoices for office rent, utilities, maintenance etc, ensuring inline with contracts. Approving orders for office supplies and managing to budget. Raising/approving PO s for invoice items or processing expense receipts for card payments. Sending and managing office-based comms Considering and managing processes for any changes Following up (doors left propped open, security issues ) Managing hot desking / working environment, finding solutions when at capacity and responding to colleagues queries / dissatisfaction on this Dealing with team complaints / frustrations Considering impact and where necessary implementing requests for improvements Arranging maintenance requests in line with budget and ensuring regulatory compliance Reviewing specific workstation needs / requests and arranging provisions in line with budget (on the back of DSE assessments) Arranging / overseeing office social events (Christmas Eve breakfast, office treats) Lead contact to respond and resolve any issues (24/7); office access, alarm, breakdowns etc. Provide consistent offering on supplies and processes at Clipper House, Horizon, TBW Pier and Embankment offices Review and manage requests for storage Reviewing meeting room space / workspace requirements and arrange alternative as required Sourcing and managing contracts and maintenance for photocopier (all office hubs), coffee machine etc Fire warden duties Office Manager Key Skills: Essential: Flexible approach including the requirement to be on call and work outside of normal operational hours, including weekends
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
May 05, 2026
Full time
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Location: Central London Reports to: Associate Director - Facilities Management About the Role We are seeking a dynamic and accomplished Senior Facilities Management professional to become an integral member of our London team. This is a unique opportunity to assume responsibility for Brettenham House, one of the city's most prestigious new office developments. You will play a pivotal role in managing this landmark property, ensuring its reputation for excellence is upheld and developed. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self motivate and prioritise are an absolute must. We are offering a real opportunity to grow within a company with a reputation of promoting and growing talent, working with an impressive client base. Acting as a visible ambassador for the company's values, consistently demonstrating them in behaviour, decision making, and leadership. Champion a culture where our values are embedded in everyday activities, actively promoting and reinforcing them across teams. Align actions and initiatives with the wider company strategy, helping translate strategic goals into practical outcomes while inspiring others to do the same. At Ashdown Phillips, we celebrate diversity, embracing individuals from all backgrounds and experiences. We are committed to fostering an inclusive and equitable workplace where everyone can thrive and be themselves. We believe that by bringing together unique perspectives, we create dynamic, forward thinking teams. What We're Looking For We need a proactive, hands on professional who can lead from the front. You will: Have experience managing multi occupier, complex properties, ideally within a managing agent environment. Demonstrate a proven track record of delivering excellent service while managing budgets and contractors. Be confident, self motivated, and able to work in a fast paced environment, prioritising effectively under pressure. We pride ourselves on fostering talent, offering career growth, and working with a prestigious client base. This role is perfect for someone who thrives on responsibility, enjoys variety, and wants to leave their mark on a high profile property. About Brettenham House Size: Circa 128,000 sq. Ft. of premium office space plus 6,600 sq. ft. of outdoor terrace. Status: WELL Platinum, Best in Class Trophy Asset Heritage: Iconic Art Deco building, sympathetically redeveloped to meet modern sustainability and occupier standards. Location: Prime Central London, on the elbow of the River Thames Brettenham House is more than a building, it's a landmark that blends history, sustainability, and functionality for today's occupiers. Key Responsibilities Lead, manage, and develop all FM services for the building, ensuring best in class operational delivery. Manage budgets, forecasts, and contracts for security, M&E, cleaning, and building fabric maintenance. Ensure statutory compliance across health, safety, environment, and security standards. Act as the main point of contact for occupiers, clients, contractors, and stakeholders, building strong professional relationships. Drive a culture of excellence, embedding company values, leading by example, and motivating teams and contractors to deliver consistently high standards. Monitor, develop, and support the FM team, identifying training needs, improving competencies, and reviewing performance regularly. Identify and implement environmental and sustainability initiatives aligned with strategic objectives. Contribute to property marketing, ensuring that the building is presented as a premier, high performing workspace. Communication & Stakeholders You will liaise with a wide range of contacts, including: Contract managers and service providers (M&E, security, cleaning) Fabric maintenance contractors Landlord representatives (architects, surveyors, consultants, insurance agents, marketing and letting agents) Ashdown Phillips & Partners colleagues (MD, Directors, Senior and Associate Directors, surveyors, and consultants) Health & Safety consultants, local authorities, and the fire brigade Occupiers and their fit out teams Key Accountabilities Deliver cost effective, high quality FM services that meet landlord and occupier expectations. Procure, manage, and monitor contractors and service providers to achieve optimum performance. Oversee and control budgets, ensuring proper allocation and reporting. Ensure compliance with all statutory and internal obligations relating to the property. Develop strong relationships with occupiers, clients, and colleagues to maintain and improve service levels. Lead the FM team and contractor partners, driving performance and accountability. Ensure life safety systems and building services are maintained on schedule. Identify and implement sustainability opportunities. Represent the company professionally to all stakeholders, promoting the building and our values. Personal Specification We are looking for candidates who demonstrate: Excellent knowledge of Health, Safety, and Environmental legislation (IOSH essential; NEBOSH desirable) Proven experience managing multi occupier, complex properties Strong budget, service charge, and contractor management skills Problem solving ability and resource optimisation skills Exceptional organisational and time management skills, able to respond effectively under pressure Self motivation and ability to work independently Excellent interpersonal and communication skills Flexibility in approach and working patterns IT literacy (Microsoft Word and Excel) Qualifications: IWFM Membership, IOSH, NEBOSH Why Join Us? Work on a landmark London property with a focus on sustainability and occupier experience Opportunity to grow into a senior leadership role Collaborate with a team that values innovation, service excellence, and professional development Engage with a prestigious client base and high profile occupiers Competitive Package Growth and Development - We offer extensive opportunities and support for personal and professional development including sponsorship for professional qualifications. Financial: Employer Pension contribution 3%, life assurance at 4 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme, financial and mortgage advice through AP rewards. Health & Leisure: 25 days annual leave + public holidays and 3 additional wellbeing days, wellbeing support, mental health support, 2 volunteering days per year, cycle to work scheme, eye care voucher, AP Rewards offering 100's of discounts for everyday needs. Employee Assistance Programme, a collaborative company culture and social events. As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process and all disabled candidates (as defined by the Equality Act 2010) who satisfy theminimum criteria for the role will be guaranteed an interview. If this is required, please contact us. Applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age are welcomed, providing the required criteria is met. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
May 04, 2026
Full time
Location: Central London Reports to: Associate Director - Facilities Management About the Role We are seeking a dynamic and accomplished Senior Facilities Management professional to become an integral member of our London team. This is a unique opportunity to assume responsibility for Brettenham House, one of the city's most prestigious new office developments. You will play a pivotal role in managing this landmark property, ensuring its reputation for excellence is upheld and developed. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self motivate and prioritise are an absolute must. We are offering a real opportunity to grow within a company with a reputation of promoting and growing talent, working with an impressive client base. Acting as a visible ambassador for the company's values, consistently demonstrating them in behaviour, decision making, and leadership. Champion a culture where our values are embedded in everyday activities, actively promoting and reinforcing them across teams. Align actions and initiatives with the wider company strategy, helping translate strategic goals into practical outcomes while inspiring others to do the same. At Ashdown Phillips, we celebrate diversity, embracing individuals from all backgrounds and experiences. We are committed to fostering an inclusive and equitable workplace where everyone can thrive and be themselves. We believe that by bringing together unique perspectives, we create dynamic, forward thinking teams. What We're Looking For We need a proactive, hands on professional who can lead from the front. You will: Have experience managing multi occupier, complex properties, ideally within a managing agent environment. Demonstrate a proven track record of delivering excellent service while managing budgets and contractors. Be confident, self motivated, and able to work in a fast paced environment, prioritising effectively under pressure. We pride ourselves on fostering talent, offering career growth, and working with a prestigious client base. This role is perfect for someone who thrives on responsibility, enjoys variety, and wants to leave their mark on a high profile property. About Brettenham House Size: Circa 128,000 sq. Ft. of premium office space plus 6,600 sq. ft. of outdoor terrace. Status: WELL Platinum, Best in Class Trophy Asset Heritage: Iconic Art Deco building, sympathetically redeveloped to meet modern sustainability and occupier standards. Location: Prime Central London, on the elbow of the River Thames Brettenham House is more than a building, it's a landmark that blends history, sustainability, and functionality for today's occupiers. Key Responsibilities Lead, manage, and develop all FM services for the building, ensuring best in class operational delivery. Manage budgets, forecasts, and contracts for security, M&E, cleaning, and building fabric maintenance. Ensure statutory compliance across health, safety, environment, and security standards. Act as the main point of contact for occupiers, clients, contractors, and stakeholders, building strong professional relationships. Drive a culture of excellence, embedding company values, leading by example, and motivating teams and contractors to deliver consistently high standards. Monitor, develop, and support the FM team, identifying training needs, improving competencies, and reviewing performance regularly. Identify and implement environmental and sustainability initiatives aligned with strategic objectives. Contribute to property marketing, ensuring that the building is presented as a premier, high performing workspace. Communication & Stakeholders You will liaise with a wide range of contacts, including: Contract managers and service providers (M&E, security, cleaning) Fabric maintenance contractors Landlord representatives (architects, surveyors, consultants, insurance agents, marketing and letting agents) Ashdown Phillips & Partners colleagues (MD, Directors, Senior and Associate Directors, surveyors, and consultants) Health & Safety consultants, local authorities, and the fire brigade Occupiers and their fit out teams Key Accountabilities Deliver cost effective, high quality FM services that meet landlord and occupier expectations. Procure, manage, and monitor contractors and service providers to achieve optimum performance. Oversee and control budgets, ensuring proper allocation and reporting. Ensure compliance with all statutory and internal obligations relating to the property. Develop strong relationships with occupiers, clients, and colleagues to maintain and improve service levels. Lead the FM team and contractor partners, driving performance and accountability. Ensure life safety systems and building services are maintained on schedule. Identify and implement sustainability opportunities. Represent the company professionally to all stakeholders, promoting the building and our values. Personal Specification We are looking for candidates who demonstrate: Excellent knowledge of Health, Safety, and Environmental legislation (IOSH essential; NEBOSH desirable) Proven experience managing multi occupier, complex properties Strong budget, service charge, and contractor management skills Problem solving ability and resource optimisation skills Exceptional organisational and time management skills, able to respond effectively under pressure Self motivation and ability to work independently Excellent interpersonal and communication skills Flexibility in approach and working patterns IT literacy (Microsoft Word and Excel) Qualifications: IWFM Membership, IOSH, NEBOSH Why Join Us? Work on a landmark London property with a focus on sustainability and occupier experience Opportunity to grow into a senior leadership role Collaborate with a team that values innovation, service excellence, and professional development Engage with a prestigious client base and high profile occupiers Competitive Package Growth and Development - We offer extensive opportunities and support for personal and professional development including sponsorship for professional qualifications. Financial: Employer Pension contribution 3%, life assurance at 4 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme, financial and mortgage advice through AP rewards. Health & Leisure: 25 days annual leave + public holidays and 3 additional wellbeing days, wellbeing support, mental health support, 2 volunteering days per year, cycle to work scheme, eye care voucher, AP Rewards offering 100's of discounts for everyday needs. Employee Assistance Programme, a collaborative company culture and social events. As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process and all disabled candidates (as defined by the Equality Act 2010) who satisfy theminimum criteria for the role will be guaranteed an interview. If this is required, please contact us. Applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age are welcomed, providing the required criteria is met. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
Surveyor/ Sales Engineer to be Key Account Manager Be based in South East Commutable to London when needed Some sales. Account management or experience surveying Fire alarm sites (You may be Engineer, Manager or sell systems now) Fire Alarm Knowledge of BS 5839 standard (FIA/ BAFE trained etc Up to £55k + circa £80000 Earnings from building relationships and positioning yourself as trusted advisor to Facilities management companies for when they have Fire alarm work to be done, you survey, quote and win Fire alarm work. Benefits of being a Surveyor/ Sales Engineer/ Key Account Manager Warm and given accounts to build relationships Key accounts and customers to visit 2-3 days surveying sites and meeting customers, 2-3 days working from home or an office doing quotes, calling, teams and building relationshiops so the clients use you and your fire team in future £45000 - £55000 (dependant if a fire alarm engineers, surveyor, or existing key account manager with the fire alarm surveying/ design skill - Flexible for the right person and will help FIA/ Fire alarm specialist keen to sell and help compliance or in sales to progress) Commission and Bonus's so £75,000 - £80,000 with commisison OTE This Fire systems company will progress or add FIA courses (if you know Fire alarm systems standards), if you want to move into sales from another Fire Alarm positions like engineer/ manager. Requirements to be a a Surveyor/ Sales Engineer - Warm business or Key Account Manager Ability to survey to Fire Alarm standards (e.g. BS5839) so can recommend solutions or requirements to clients you visit You could be a Fire Alarm Engineer, Surveyor, Designer, Technical Manager or key account manager, sales BDM or systems seller now - that knows standards and likes meeting & surveying/ sales Based Essex, Kent, Surrey, Sussex, berkshire, kent, Hampshire, Buckinghamshire, etc (commutable to London 2-3 days a week). Contact Me - If you are in Fire Alarm role (know BS 5839/ FIA standards) and would like to use sales energy/ skills. Great earnings, progress, warm business and support here to be Account Manager or Sales Engineer. Apply or contact Steven Eley - Fire and Security careers - Eley Solutions Ltd
Apr 30, 2026
Full time
Surveyor/ Sales Engineer to be Key Account Manager Be based in South East Commutable to London when needed Some sales. Account management or experience surveying Fire alarm sites (You may be Engineer, Manager or sell systems now) Fire Alarm Knowledge of BS 5839 standard (FIA/ BAFE trained etc Up to £55k + circa £80000 Earnings from building relationships and positioning yourself as trusted advisor to Facilities management companies for when they have Fire alarm work to be done, you survey, quote and win Fire alarm work. Benefits of being a Surveyor/ Sales Engineer/ Key Account Manager Warm and given accounts to build relationships Key accounts and customers to visit 2-3 days surveying sites and meeting customers, 2-3 days working from home or an office doing quotes, calling, teams and building relationshiops so the clients use you and your fire team in future £45000 - £55000 (dependant if a fire alarm engineers, surveyor, or existing key account manager with the fire alarm surveying/ design skill - Flexible for the right person and will help FIA/ Fire alarm specialist keen to sell and help compliance or in sales to progress) Commission and Bonus's so £75,000 - £80,000 with commisison OTE This Fire systems company will progress or add FIA courses (if you know Fire alarm systems standards), if you want to move into sales from another Fire Alarm positions like engineer/ manager. Requirements to be a a Surveyor/ Sales Engineer - Warm business or Key Account Manager Ability to survey to Fire Alarm standards (e.g. BS5839) so can recommend solutions or requirements to clients you visit You could be a Fire Alarm Engineer, Surveyor, Designer, Technical Manager or key account manager, sales BDM or systems seller now - that knows standards and likes meeting & surveying/ sales Based Essex, Kent, Surrey, Sussex, berkshire, kent, Hampshire, Buckinghamshire, etc (commutable to London 2-3 days a week). Contact Me - If you are in Fire Alarm role (know BS 5839/ FIA standards) and would like to use sales energy/ skills. Great earnings, progress, warm business and support here to be Account Manager or Sales Engineer. Apply or contact Steven Eley - Fire and Security careers - Eley Solutions Ltd
ROLE SUMMARY: The Technical Programme Lead (TPL) is responsible for owning and delivering all aspects of technical solution delivery for key customers in the City of London. The TPL plays a key role in delivering the company's safety and security technology solutions and services working with the Technical Consultants to ensure customer objectives are met and exceeded. Their primary objective is to ensure that projects are completed efficiently, within budget, and according to specified deadlines, overseeing all aspects of a project, from initiation to closure, and serve as the main point of contact for stakeholders and team members. This role will report to the Operations Director - Public Services and include a programme of training and development to assist the individual as required, but also with a view to future progression and succession planning. KEY RESPONSIBILITIES: Project Planning and Initiation: Work with the customer and North team to develop solutions to address customer challenges. Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop project plans, timelines, and schedules using appropriate project management tools and methodologies. Identify project resources, including personnel, budget, equipment, and materials required for successful project execution. Conduct project kick-off meetings to communicate project objectives, roles, and responsibilities to team members. Resource Management: Allocate resources effectively to ensure project tasks are completed on time and within budget. Coordinate with department managers or resource managers to secure necessary personnel for project teams. Monitor resource utilization and adjust allocations as needed to address project requirements or constraints. Risk Management: Identify potential risks and uncertainties that may impact project success. Develop risk management plans to mitigate and address identified risks. Regularly assess and monitor project risks throughout the project lifecycle, implementing contingency plans as necessary. Communication and Stakeholder Management: Serve as the primary point of contact for all project-related communications. Facilitate effective communication between stakeholders, team members, and clients throughout the project lifecycle. Provide regular project updates, progress reports, and status briefings to stakeholders and senior management. Quality Assurance: Establish quality standards and metrics for project deliverables. Monitor project progress and performance to ensure compliance with quality requirements. Conduct regular quality reviews and inspections to identify and address any deviations or deficiencies. Budget and Cost Management: Develop project budgets and cost estimates, considering resource requirements, overhead costs, and other expenses. Monitor project expenditures and track against budget allocations. Identify cost-saving opportunities and implement measures to optimize project spending. Prepare and present monthly financial reports Change Management: Manage changes to project scope, schedule, or objectives through formal change control processes. Assess the impact of proposed changes on project resources, timelines, and deliverables. Communicate changes to stakeholders and obtain necessary approvals before implementation. Team Leadership and Motivation: Provide leadership and direction to project teams, fostering a collaborative and high-performance work environment. Set clear expectations for team members and establish accountability for project tasks and deliverables. Motivate and inspire team members to achieve project goals and overcome challenges. Closure and Evaluation: Ensure successful project closure by completing all required deliverables and obtaining formal acceptance from stakeholders. Conduct post-project reviews and evaluations to assess project performance, identify lessons learned, and document best practices for future projects. Archive project documentation, including lessons learned, for future reference and knowledge sharing. Site Management & Health & Safety Assume overall responsibility for effective site management, ensuring a safe and productive working environment. Act as or oversee the role of Principal Contractor under the Construction (Design and Management) Regulations (CDM) 2015, ensuring all duties are discharged effectively. Develop and enforce site-specific health and safety plans, method statements, and risk assessments. Manage temporary works requirements, including effective compound management and site logistics. Conduct regular site inspections and audits, addressing any non-compliance promptly. Qualifications SKILLS AND EXPERIENCE: Ideally qualified to diploma level Sound understanding of network infrastructure to underpin integrated security solutions including perimeter firewalls, core switches, distribution switches, and edge switches Experience working with virtual environments such as Microsoft Hyper-V/VMWare Experienced in implementing complex integrated security systems technologies e.g., Gallagher, Genetec, Lenel, Veracity, Milestone, etc. Experience with Enterprise Grade VMS and Access Control systems such as Genetec and Milestone Experience in integrating large security systems into one single pane of glass. APM, PRINCE2 or equivalent certification essential. Proven experience managing projects of varying complexity and size, preferably in a relevant industry or domain. Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. Proficient in project management tools and software, such as Microsoft Project. Solid understanding of project management methodologies, such as Agile, Waterfall, or Hybrid approaches. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Analytical mindset with the ability to identify problems, evaluate options, and implement effective solutions. Knowledge of risk management, quality assurance, and change management principles and practices. Understanding of current legislation covering safety, health, environment, and quality standards and effective compliance, including industry specific knowledge areas. Adaptability and resilience to navigate through uncertainties, setbacks, and changing project requirements. Commitment to continuous learning and professional development in the field of project management. Genetec and Gallagher certification an advantage Enhanced DBS clearance (for working in public sector environments) NPPV3 or SC clearance may be required for work in some public sector environments. Full UK driving licence.
Oct 07, 2025
Full time
ROLE SUMMARY: The Technical Programme Lead (TPL) is responsible for owning and delivering all aspects of technical solution delivery for key customers in the City of London. The TPL plays a key role in delivering the company's safety and security technology solutions and services working with the Technical Consultants to ensure customer objectives are met and exceeded. Their primary objective is to ensure that projects are completed efficiently, within budget, and according to specified deadlines, overseeing all aspects of a project, from initiation to closure, and serve as the main point of contact for stakeholders and team members. This role will report to the Operations Director - Public Services and include a programme of training and development to assist the individual as required, but also with a view to future progression and succession planning. KEY RESPONSIBILITIES: Project Planning and Initiation: Work with the customer and North team to develop solutions to address customer challenges. Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop project plans, timelines, and schedules using appropriate project management tools and methodologies. Identify project resources, including personnel, budget, equipment, and materials required for successful project execution. Conduct project kick-off meetings to communicate project objectives, roles, and responsibilities to team members. Resource Management: Allocate resources effectively to ensure project tasks are completed on time and within budget. Coordinate with department managers or resource managers to secure necessary personnel for project teams. Monitor resource utilization and adjust allocations as needed to address project requirements or constraints. Risk Management: Identify potential risks and uncertainties that may impact project success. Develop risk management plans to mitigate and address identified risks. Regularly assess and monitor project risks throughout the project lifecycle, implementing contingency plans as necessary. Communication and Stakeholder Management: Serve as the primary point of contact for all project-related communications. Facilitate effective communication between stakeholders, team members, and clients throughout the project lifecycle. Provide regular project updates, progress reports, and status briefings to stakeholders and senior management. Quality Assurance: Establish quality standards and metrics for project deliverables. Monitor project progress and performance to ensure compliance with quality requirements. Conduct regular quality reviews and inspections to identify and address any deviations or deficiencies. Budget and Cost Management: Develop project budgets and cost estimates, considering resource requirements, overhead costs, and other expenses. Monitor project expenditures and track against budget allocations. Identify cost-saving opportunities and implement measures to optimize project spending. Prepare and present monthly financial reports Change Management: Manage changes to project scope, schedule, or objectives through formal change control processes. Assess the impact of proposed changes on project resources, timelines, and deliverables. Communicate changes to stakeholders and obtain necessary approvals before implementation. Team Leadership and Motivation: Provide leadership and direction to project teams, fostering a collaborative and high-performance work environment. Set clear expectations for team members and establish accountability for project tasks and deliverables. Motivate and inspire team members to achieve project goals and overcome challenges. Closure and Evaluation: Ensure successful project closure by completing all required deliverables and obtaining formal acceptance from stakeholders. Conduct post-project reviews and evaluations to assess project performance, identify lessons learned, and document best practices for future projects. Archive project documentation, including lessons learned, for future reference and knowledge sharing. Site Management & Health & Safety Assume overall responsibility for effective site management, ensuring a safe and productive working environment. Act as or oversee the role of Principal Contractor under the Construction (Design and Management) Regulations (CDM) 2015, ensuring all duties are discharged effectively. Develop and enforce site-specific health and safety plans, method statements, and risk assessments. Manage temporary works requirements, including effective compound management and site logistics. Conduct regular site inspections and audits, addressing any non-compliance promptly. Qualifications SKILLS AND EXPERIENCE: Ideally qualified to diploma level Sound understanding of network infrastructure to underpin integrated security solutions including perimeter firewalls, core switches, distribution switches, and edge switches Experience working with virtual environments such as Microsoft Hyper-V/VMWare Experienced in implementing complex integrated security systems technologies e.g., Gallagher, Genetec, Lenel, Veracity, Milestone, etc. Experience with Enterprise Grade VMS and Access Control systems such as Genetec and Milestone Experience in integrating large security systems into one single pane of glass. APM, PRINCE2 or equivalent certification essential. Proven experience managing projects of varying complexity and size, preferably in a relevant industry or domain. Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. Proficient in project management tools and software, such as Microsoft Project. Solid understanding of project management methodologies, such as Agile, Waterfall, or Hybrid approaches. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Analytical mindset with the ability to identify problems, evaluate options, and implement effective solutions. Knowledge of risk management, quality assurance, and change management principles and practices. Understanding of current legislation covering safety, health, environment, and quality standards and effective compliance, including industry specific knowledge areas. Adaptability and resilience to navigate through uncertainties, setbacks, and changing project requirements. Commitment to continuous learning and professional development in the field of project management. Genetec and Gallagher certification an advantage Enhanced DBS clearance (for working in public sector environments) NPPV3 or SC clearance may be required for work in some public sector environments. Full UK driving licence.
Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/ Allowance or Car! Service Manager with Fire Alarm/ Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health and Safety Accreditations Account Management SLS/ KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/ Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire Safety, BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/ Fire Detection/ Fire Protection/ Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/ Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension Opportunity to progress Expenses Contact Us if have Fire Alarm and Service Management experience, speak soon! In confidence do google, call or apply to Steve Eley - Fire and Security Careers (Eley Solutions Ltd)
Oct 02, 2025
Full time
Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/ Allowance or Car! Service Manager with Fire Alarm/ Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health and Safety Accreditations Account Management SLS/ KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/ Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire Safety, BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/ Fire Detection/ Fire Protection/ Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/ Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension Opportunity to progress Expenses Contact Us if have Fire Alarm and Service Management experience, speak soon! In confidence do google, call or apply to Steve Eley - Fire and Security Careers (Eley Solutions Ltd)
Bodyshop Manager We are looking for an experienced and results-driven Bodyshop Manager to lead our team to success, whilst ensuring exceptional quality and smooth day-to-day operations. If you're ready to take on a management role where your people-focused leadership will make a real difference, we would love to hear from you. THE JOB ROLE: Strategic Leadership: Develop and execute the operational strategy to ensure the business achieves its short-term and long-term objectives, including growth targets, customer service standards, and profitability, Operational Management: Oversee the entire service and repair operations, including vehicle intake, diagnostics, repairs, parts management, and quality assurance, ensuring that all work is completed to the highest standards and in a timely manner, Team Management: Lead and motivate a diverse team, including workshop technicians, customer service staff, and management, fostering a culture of accountability, high performance, and continuous improvement. Uphold company policies and values leading by example at all times, Process Optimisation: Identify opportunities to streamline operations, reduce costs, and improve efficiency. Implement best practices, standardized procedures, and key performance indicators (KPIs) to monitor and improve operational performance, Customer Service Excellence: Ensure the business maintains a focus on exceptional customer service by overseeing customer interactions, resolving complaints, and ensuring that all work is completed to the satisfaction of clients, Financial Management: Manage the operational sales budget, analyse financial performance, and implement cost-saving measures where necessary. Provide reports on profit margins, operational costs, and overall business performance, Health & Safety Compliance: Ensure compliance with all relevant health and safety regulations and fire safety within the workshop, ensuring a safe working environment for all employees and customers, Supplier & Vendor Relationships: Manage relationships with parts suppliers, equipment vendors, and other external service providers to ensure timely delivery, cost-effective sourcing, and quality standards, Technology & Systems Management: Oversee the integration and optimisation of technology, including vehicle diagnostics software, repair tracking systems, and inventory management tools. Utilisation of Business Data to guide and aide decision making, Performance Reporting: Regularly report to the Directors and senior management team on operational performance, KPIs, customer feedback, and any challenges or opportunities for growth, Security Management: Responsible for management of site security requirements that safely deliver to Insurance and contractual requirements. SKILLS & EXPERIENCE TO INCLUDE: Proven experience in an operational management role, ideally within the vehicle repair or automotive sector, Strong leadership skills with the ability to inspire, motivate, and manage a team effectively, Exceptional problem-solving abilities and a proactive approach to identifying and addressing operational challenges, Knowledge of industry-specific regulations, health and safety standards, Fire Safety and best practices, Excellent financial management skills, including budgeting, forecasting, and cost control, A thorough understanding of vehicle repair processes, parts management, and repair technologies, Ability to work under pressure and manage multiple tasks simultaneously, Excellent communication and interpersonal skills, with the ability to interact with staff, customers, and external stakeholders, A results-driven approach, with a focus on continuous improvement and achieving operational goals. QUALIFICATIONS: Full Uk Driving Licence Security Clearance pass will be required and maintained Audatex(desirable) Autoflow trained (desirable) IMI Level 3 in Body & Paint or equivalent industry experience THE PACKAGE: 60,000 - 65,000 basic salary (depending on experience) + bonus system enabling OTE of up to 80,000, 45 hours per week Monday - Friday Company car (or cash alternative) 23 days annual leave + bank holidays Workplace Pension Scheme Executive Costco Membership card Complimentary payday lunches, provided by us! Long-service rewards Utilise the companies Trade Discounts Departmental Reward and Recognition Complimentary refreshments Staff Referral Bonus for introducing new team members
Sep 22, 2025
Full time
Bodyshop Manager We are looking for an experienced and results-driven Bodyshop Manager to lead our team to success, whilst ensuring exceptional quality and smooth day-to-day operations. If you're ready to take on a management role where your people-focused leadership will make a real difference, we would love to hear from you. THE JOB ROLE: Strategic Leadership: Develop and execute the operational strategy to ensure the business achieves its short-term and long-term objectives, including growth targets, customer service standards, and profitability, Operational Management: Oversee the entire service and repair operations, including vehicle intake, diagnostics, repairs, parts management, and quality assurance, ensuring that all work is completed to the highest standards and in a timely manner, Team Management: Lead and motivate a diverse team, including workshop technicians, customer service staff, and management, fostering a culture of accountability, high performance, and continuous improvement. Uphold company policies and values leading by example at all times, Process Optimisation: Identify opportunities to streamline operations, reduce costs, and improve efficiency. Implement best practices, standardized procedures, and key performance indicators (KPIs) to monitor and improve operational performance, Customer Service Excellence: Ensure the business maintains a focus on exceptional customer service by overseeing customer interactions, resolving complaints, and ensuring that all work is completed to the satisfaction of clients, Financial Management: Manage the operational sales budget, analyse financial performance, and implement cost-saving measures where necessary. Provide reports on profit margins, operational costs, and overall business performance, Health & Safety Compliance: Ensure compliance with all relevant health and safety regulations and fire safety within the workshop, ensuring a safe working environment for all employees and customers, Supplier & Vendor Relationships: Manage relationships with parts suppliers, equipment vendors, and other external service providers to ensure timely delivery, cost-effective sourcing, and quality standards, Technology & Systems Management: Oversee the integration and optimisation of technology, including vehicle diagnostics software, repair tracking systems, and inventory management tools. Utilisation of Business Data to guide and aide decision making, Performance Reporting: Regularly report to the Directors and senior management team on operational performance, KPIs, customer feedback, and any challenges or opportunities for growth, Security Management: Responsible for management of site security requirements that safely deliver to Insurance and contractual requirements. SKILLS & EXPERIENCE TO INCLUDE: Proven experience in an operational management role, ideally within the vehicle repair or automotive sector, Strong leadership skills with the ability to inspire, motivate, and manage a team effectively, Exceptional problem-solving abilities and a proactive approach to identifying and addressing operational challenges, Knowledge of industry-specific regulations, health and safety standards, Fire Safety and best practices, Excellent financial management skills, including budgeting, forecasting, and cost control, A thorough understanding of vehicle repair processes, parts management, and repair technologies, Ability to work under pressure and manage multiple tasks simultaneously, Excellent communication and interpersonal skills, with the ability to interact with staff, customers, and external stakeholders, A results-driven approach, with a focus on continuous improvement and achieving operational goals. QUALIFICATIONS: Full Uk Driving Licence Security Clearance pass will be required and maintained Audatex(desirable) Autoflow trained (desirable) IMI Level 3 in Body & Paint or equivalent industry experience THE PACKAGE: 60,000 - 65,000 basic salary (depending on experience) + bonus system enabling OTE of up to 80,000, 45 hours per week Monday - Friday Company car (or cash alternative) 23 days annual leave + bank holidays Workplace Pension Scheme Executive Costco Membership card Complimentary payday lunches, provided by us! Long-service rewards Utilise the companies Trade Discounts Departmental Reward and Recognition Complimentary refreshments Staff Referral Bonus for introducing new team members
