Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join BDO's International Institutions and Donor Assurance (IIDA) team as an Audit Manager and make a global impact. You'll work with prestigious organisations like UN agencies and the European Commission, providing assurance services such as audits, certifications, and consultancy. Lead engagement meetings in English and French, both virtually and in person, and prepare audit plans based on a thorough understanding of terms and grant conditions. Coordinate and lead audit teams, write and review reports, and represent IIDA and BDO before international stakeholders. This role offers unique travel opportunities, allowing you to gain insights into the development sector and the international donor community. Contribute to the success of our clients and beneficiaries while working in a multicultural team in vibrant London. If you're ready for a challenging and rewarding career that offers experiences few can match, join us and make a difference on a global scale. You'll be someone with: A professional accountancy qualification (ACA / ACCA / CIMA / DEC or equivalent) is preferred Bilingual Spanish with excellent verbal and written English a minimum requirement Audit experience A genuine interest in international development and this sector An ability to communicate in a professional, constructive way Proven track record in audit and assurance work International travel for assignments (travel can include, but not be limited to, Europe, Africa, Asia and the Middle East) At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join BDO's International Institutions and Donor Assurance (IIDA) team as an Audit Manager and make a global impact. You'll work with prestigious organisations like UN agencies and the European Commission, providing assurance services such as audits, certifications, and consultancy. Lead engagement meetings in English and French, both virtually and in person, and prepare audit plans based on a thorough understanding of terms and grant conditions. Coordinate and lead audit teams, write and review reports, and represent IIDA and BDO before international stakeholders. This role offers unique travel opportunities, allowing you to gain insights into the development sector and the international donor community. Contribute to the success of our clients and beneficiaries while working in a multicultural team in vibrant London. If you're ready for a challenging and rewarding career that offers experiences few can match, join us and make a difference on a global scale. You'll be someone with: A professional accountancy qualification (ACA / ACCA / CIMA / DEC or equivalent) is preferred Bilingual Spanish with excellent verbal and written English a minimum requirement Audit experience A genuine interest in international development and this sector An ability to communicate in a professional, constructive way Proven track record in audit and assurance work International travel for assignments (travel can include, but not be limited to, Europe, Africa, Asia and the Middle East) At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Community Ambassador Project Officer SO1 £ 35,391 - £42,888 Fixed term - one year Full time Twickenham Civic Centre Other essential information: Most of the responsibilities associated with this role will be carried out in the community. Objective of role This is an exciting opportunity to join Richmond Council's Community Engagement Team and play a central role in shaping how residents across the London Borough of Richmond have their voices heard and acted upon. As Community Ambassador Project Officer, you will lead and develop the unique and high-profile Richmond Community Ambassador Programme, working closely with a dedicated group of volunteers who live in social housing across the borough to influence decisions, improve standards in their neighbourhoods, and build strong relationships between residents, Housing Associations, and the Council. In this role, you will: Support residents to represent their communities with confidence Deliver real, visible improvements that matter to local people Support the Council's ambition to be open, inclusive, and community-led About the role No two days in this role are the same.You'll work at the heart of the community, supporting a network of passionate volunteer Community Ambassadors and bringing together residents, housing associations, councillors and council teams. You'll be: Supporting and coordinating Community Ambassadors, acting as their main point of contact Recruiting, onboarding and training new volunteers Arranging estate inspections and helping to follow up on repairs and improvements Organising forums, workshops and partnership meetings Working closely with housing providers to resolve issues and share learning Getting out into the community to promote the programme and reach new voices Tracking impact and outcomes, and sharing success stories Essential Qualifications, Skills and Experience We welcome applicants with different backgrounds, skills, and experience to apply - what matters most is your ability to connect with people and make things happen. You'll need: Experience of community engagement, resident involvement or customer focused work Confidence working with a range of stakeholders including residents and partner organisations An understanding of social housing and the issues affecting tenants Experience of, or interest in, working within local government or the public sector Strong communication skills, with the ability to explain issues clearly and sensitively Excellent organisational skills and the ability to juggle multiple priorities A proactive, solutions focused mindset and a commitment to equality and inclusion Good IT skills, including using databases and digital tools Secondment All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised. Closing Date: 17th May 2026. Shortlisting Date: 18th May 2026. Interview Date: W/C 25th May 2026. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
May 02, 2026
Full time
Community Ambassador Project Officer SO1 £ 35,391 - £42,888 Fixed term - one year Full time Twickenham Civic Centre Other essential information: Most of the responsibilities associated with this role will be carried out in the community. Objective of role This is an exciting opportunity to join Richmond Council's Community Engagement Team and play a central role in shaping how residents across the London Borough of Richmond have their voices heard and acted upon. As Community Ambassador Project Officer, you will lead and develop the unique and high-profile Richmond Community Ambassador Programme, working closely with a dedicated group of volunteers who live in social housing across the borough to influence decisions, improve standards in their neighbourhoods, and build strong relationships between residents, Housing Associations, and the Council. In this role, you will: Support residents to represent their communities with confidence Deliver real, visible improvements that matter to local people Support the Council's ambition to be open, inclusive, and community-led About the role No two days in this role are the same.You'll work at the heart of the community, supporting a network of passionate volunteer Community Ambassadors and bringing together residents, housing associations, councillors and council teams. You'll be: Supporting and coordinating Community Ambassadors, acting as their main point of contact Recruiting, onboarding and training new volunteers Arranging estate inspections and helping to follow up on repairs and improvements Organising forums, workshops and partnership meetings Working closely with housing providers to resolve issues and share learning Getting out into the community to promote the programme and reach new voices Tracking impact and outcomes, and sharing success stories Essential Qualifications, Skills and Experience We welcome applicants with different backgrounds, skills, and experience to apply - what matters most is your ability to connect with people and make things happen. You'll need: Experience of community engagement, resident involvement or customer focused work Confidence working with a range of stakeholders including residents and partner organisations An understanding of social housing and the issues affecting tenants Experience of, or interest in, working within local government or the public sector Strong communication skills, with the ability to explain issues clearly and sensitively Excellent organisational skills and the ability to juggle multiple priorities A proactive, solutions focused mindset and a commitment to equality and inclusion Good IT skills, including using databases and digital tools Secondment All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised. Closing Date: 17th May 2026. Shortlisting Date: 18th May 2026. Interview Date: W/C 25th May 2026. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Director of People and Culture (FCS140) Contract: Permanent, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility) Salary: £95,743 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working. Location: Manchester (The role will be based in Manchester; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week) Shape the future of creativity in England This is an exceptional opportunity to join Arts Council England at a pivotal moment in our history. We are embarking on a significant programme of organisational transformation - redesigning how we work so that our services are simple, modern, accessible, and financially and environmentally sustainable . To deliver this, we are strengthening our People & Culture leadership and creating a role that will sit at the heart of our transformation. As our new Director of People and Culture , you'll play a strategic and highly influential role: shaping our people strategy and supporting colleagues through a period of organisational evolution. About the role You will lead a modern, forward looking People function that brings together HR, organisational development, culture, leadership development, EDI and people operations. Your work will ensure our people, structures and culture are fully aligned to our future operating model. As a key member of the Finance & Corporate Services Directorate, you will work closely with the Directors of Digital, Finance and Transformation, advising our Executive Board, senior leaders and the wider organisation on people, culture and change. You will attend Executive Board meetings. This is a role for a leader who is values driven, inclusive, collaborative, and confident at navigating complexity. Someone who can inspire others, support colleagues through change, and help create an environment where people thrive. Key responsibilities include: Leading the development and delivery of a modern People & Culture Strategy aligned to organisational priorities. Acting as the organisation's principal adviser on people, culture, workforce planning and organisational capability. Providing strategic leadership on organisational transformation - helping us become a service led, digitally enabled and financially sustainable organisation. Overseeing organisational development programmes including culture, leadership, behaviour frameworks and ways of working. Ensuring high quality, modern People operations across HR, recruitment, reward, policy, employee experience and workforce planning. Leading and embedding an inclusive culture, chairing our Inclusion Group, and driving EDI initiatives. Supporting wellbeing across the organisation through evidence based strategies. Leading, motivating and developing a high performing People & Culture Directorate. Managing the HR budget (c. £1.5m) and having responsibility for policies governing our £20m payroll. What you'll bring We are looking for a strategic, inspiring leader who combines strong people expertise with inclusive leadership and a track record of delivering organisation wide change. You will bring: Senior leadership experience in HR, OD and people strategy within a complex organisation. CIPD membership at full level (Fellowship preferred). Deep knowledge of HR best practice, employment law and organisational effectiveness. Experience leading culture, leadership and organisational development initiatives. Proven ability to influence at Executive and Board level. A commitment to equality, diversity, inclusion and wellbeing. Strong relationship building skills, with the ability to engage and inspire colleagues at all levels. Experience in public bodies, charities, government, regulated environments or organisations undergoing major transformation is beneficial but not essential. Why join us? Working at Arts Council England means contributing to a bold future for creativity and culture - helping shape a sector that enriches the lives of millions of people. We offer: £95,743 salary Generous final salary pension scheme Excellent holiday entitlement Flexible working arrangements Hybrid working - typically 1-2 days per week in our Manchester city centre office A wide range of wellbeing benefits A supportive environment built on our values: We are ambitious. We learn. We care. Equality Diversity and Inclusion Statement : Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council. If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here . Find out more about our commitment to diversity on our website here . Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact Arts Council England are a Disability Confident Employer, and we participate in the 'Offer an Interview' scheme, which means that we offer an interview to any disabled candidates, those living with a long-term condition and/ or neurodivergent candidates who meet the essential criteria for the role they're applying to. To apply: please send a CV and covering letter plus the completed Diversity Monitoring form to To view the recruitment pack and job description please click here Job ref: FCS140 Closing date: 09:00 Monday 11 May 1st Interview: (virtual) 21 and 22 May 2nd Interview: (In person, Manchester office) 16 and 17 June
May 02, 2026
Full time
Director of People and Culture (FCS140) Contract: Permanent, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility) Salary: £95,743 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working. Location: Manchester (The role will be based in Manchester; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week) Shape the future of creativity in England This is an exceptional opportunity to join Arts Council England at a pivotal moment in our history. We are embarking on a significant programme of organisational transformation - redesigning how we work so that our services are simple, modern, accessible, and financially and environmentally sustainable . To deliver this, we are strengthening our People & Culture leadership and creating a role that will sit at the heart of our transformation. As our new Director of People and Culture , you'll play a strategic and highly influential role: shaping our people strategy and supporting colleagues through a period of organisational evolution. About the role You will lead a modern, forward looking People function that brings together HR, organisational development, culture, leadership development, EDI and people operations. Your work will ensure our people, structures and culture are fully aligned to our future operating model. As a key member of the Finance & Corporate Services Directorate, you will work closely with the Directors of Digital, Finance and Transformation, advising our Executive Board, senior leaders and the wider organisation on people, culture and change. You will attend Executive Board meetings. This is a role for a leader who is values driven, inclusive, collaborative, and confident at navigating complexity. Someone who can inspire others, support colleagues through change, and help create an environment where people thrive. Key responsibilities include: Leading the development and delivery of a modern People & Culture Strategy aligned to organisational priorities. Acting as the organisation's principal adviser on people, culture, workforce planning and organisational capability. Providing strategic leadership on organisational transformation - helping us become a service led, digitally enabled and financially sustainable organisation. Overseeing organisational development programmes including culture, leadership, behaviour frameworks and ways of working. Ensuring high quality, modern People operations across HR, recruitment, reward, policy, employee experience and workforce planning. Leading and embedding an inclusive culture, chairing our Inclusion Group, and driving EDI initiatives. Supporting wellbeing across the organisation through evidence based strategies. Leading, motivating and developing a high performing People & Culture Directorate. Managing the HR budget (c. £1.5m) and having responsibility for policies governing our £20m payroll. What you'll bring We are looking for a strategic, inspiring leader who combines strong people expertise with inclusive leadership and a track record of delivering organisation wide change. You will bring: Senior leadership experience in HR, OD and people strategy within a complex organisation. CIPD membership at full level (Fellowship preferred). Deep knowledge of HR best practice, employment law and organisational effectiveness. Experience leading culture, leadership and organisational development initiatives. Proven ability to influence at Executive and Board level. A commitment to equality, diversity, inclusion and wellbeing. Strong relationship building skills, with the ability to engage and inspire colleagues at all levels. Experience in public bodies, charities, government, regulated environments or organisations undergoing major transformation is beneficial but not essential. Why join us? Working at Arts Council England means contributing to a bold future for creativity and culture - helping shape a sector that enriches the lives of millions of people. We offer: £95,743 salary Generous final salary pension scheme Excellent holiday entitlement Flexible working arrangements Hybrid working - typically 1-2 days per week in our Manchester city centre office A wide range of wellbeing benefits A supportive environment built on our values: We are ambitious. We learn. We care. Equality Diversity and Inclusion Statement : Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council. If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here . Find out more about our commitment to diversity on our website here . Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact Arts Council England are a Disability Confident Employer, and we participate in the 'Offer an Interview' scheme, which means that we offer an interview to any disabled candidates, those living with a long-term condition and/ or neurodivergent candidates who meet the essential criteria for the role they're applying to. To apply: please send a CV and covering letter plus the completed Diversity Monitoring form to To view the recruitment pack and job description please click here Job ref: FCS140 Closing date: 09:00 Monday 11 May 1st Interview: (virtual) 21 and 22 May 2nd Interview: (In person, Manchester office) 16 and 17 June
Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you. What we're looking for As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve - as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
May 02, 2026
Full time
Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there's a recipe for success, that's ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you. What we're looking for As Store Manager, you'll make sure that your store is an inspiring place to shop; that we're wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that's important: we're not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you'll create the business plan and develop your people to increase sales margins. You'll manage every aspect of your store. And you'll constantly look for ways to improve - as an individual, as a team, as a store. So yes, we're looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That's the sort of drive we love. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are You know retail. You've had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That's certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences. You're commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you're a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
Sales Specialist 28,000 basic + OTE 65,000 - 90,000 in Year 1 Manchester Ready to Take the Next Step in Your Sales Career? If you're currently smashing targets in a call centre or knocking doors day in, day out - this is your opportunity to level up. This isn't just another sales job - it's a career move . We're offering a genuine move away from basic selling into a consultative business development role where your skills matter. No more pushing products people don't need. Instead, you'll be working with a solution that makes a real, measurable difference to businesses . What's different here? There is constant leads for you to be going through, we invest heavily in making sure you have everything you need to earn commission. You'll have your own region to target, and we are an all inclusive product, which basically means one service, one price, no hidden or extra fees, so that means no competitors offer what you do on your calls. We even have complimentary products & visits you can use within your pitch to get deals over the line. We don't expect you to know everything from day one. You'll receive full training and ongoing support, giving you the tools to succeed in a more strategic, rewarding sales environment. Why join us? Voted one of the "Best Places to Work" in Manchester A culture where success is celebrated - clapping, cheering, and team energy every day Gym membership, trips away, food & bar discounts & win tickets for fun activities Deal makers book - points for meetings booked = prizes No lates or weekends: 8:45AM - 5PM, and early finish at 4:30PM on Fridays Can I progress? After 6 months with us we will book a meeting into your calendar every month to discuss your progression. We set you clear goals to get to the next stage, with it typically taking 18 months to become a Business Development Manager or Sales Partner. You'll benefit from 2 salary reviews per year, an extra bonus of 1,500 every month for hitting your "wins" and a quarterly bonus up to 4,000 every quarter, that's not even factoring in the amount of money you'll make in uncapped commission. A typical deal is worth 14,000, so your taking thousands per month in commission, which quite frankly can be life changing for you! Apply now and start selling with purpose. 51354ZC INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
May 02, 2026
Full time
Sales Specialist 28,000 basic + OTE 65,000 - 90,000 in Year 1 Manchester Ready to Take the Next Step in Your Sales Career? If you're currently smashing targets in a call centre or knocking doors day in, day out - this is your opportunity to level up. This isn't just another sales job - it's a career move . We're offering a genuine move away from basic selling into a consultative business development role where your skills matter. No more pushing products people don't need. Instead, you'll be working with a solution that makes a real, measurable difference to businesses . What's different here? There is constant leads for you to be going through, we invest heavily in making sure you have everything you need to earn commission. You'll have your own region to target, and we are an all inclusive product, which basically means one service, one price, no hidden or extra fees, so that means no competitors offer what you do on your calls. We even have complimentary products & visits you can use within your pitch to get deals over the line. We don't expect you to know everything from day one. You'll receive full training and ongoing support, giving you the tools to succeed in a more strategic, rewarding sales environment. Why join us? Voted one of the "Best Places to Work" in Manchester A culture where success is celebrated - clapping, cheering, and team energy every day Gym membership, trips away, food & bar discounts & win tickets for fun activities Deal makers book - points for meetings booked = prizes No lates or weekends: 8:45AM - 5PM, and early finish at 4:30PM on Fridays Can I progress? After 6 months with us we will book a meeting into your calendar every month to discuss your progression. We set you clear goals to get to the next stage, with it typically taking 18 months to become a Business Development Manager or Sales Partner. You'll benefit from 2 salary reviews per year, an extra bonus of 1,500 every month for hitting your "wins" and a quarterly bonus up to 4,000 every quarter, that's not even factoring in the amount of money you'll make in uncapped commission. A typical deal is worth 14,000, so your taking thousands per month in commission, which quite frankly can be life changing for you! Apply now and start selling with purpose. 51354ZC INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. Job Role of Client Relationship Manager: Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping). Accountable for nurturing an account to ensure it grows to its full potential. Work closely with clients to ensure involvement with their strategic planning and how we can support. A good working knowledge of product creation & delivery, change control, product definition and change management processes. Excellent communication and interpersonal skills, with influencing and engagement skills Working closely with the internal account support to ensure customer expectations are met and products are delivered on time. Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require. Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes. Proactively work with colleagues internally and with clients to improve the profitability of their accounts. Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases. Source products in response to clients requests and use this information to anticipate future needs. Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems. Skills & experience of Client Relationship Manager: B2B or B2C sales and customer management experience Experience within the leisure, retail and/or hospitality industry preferred. Demonstrable experience building and developing profitable long term customer relationships Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins) Appetite to develop both product and industry knowledge Ability to build strong relationships with both customers and colleagues Experienced negotiator able to manage discussions with a win/win achieved each time What s in it for you as Client Relationship Manager: Modern open plan office and Free onsite parking Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Perks at Work scheme Tuck shop snacks / Free lunch every Friday Complementary Birthday vouchers Subsidised workplace massage Eye care vouchers Employee Assistance Programme (EAP) Company social and corporate events
May 02, 2026
Full time
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. Job Role of Client Relationship Manager: Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping). Accountable for nurturing an account to ensure it grows to its full potential. Work closely with clients to ensure involvement with their strategic planning and how we can support. A good working knowledge of product creation & delivery, change control, product definition and change management processes. Excellent communication and interpersonal skills, with influencing and engagement skills Working closely with the internal account support to ensure customer expectations are met and products are delivered on time. Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require. Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes. Proactively work with colleagues internally and with clients to improve the profitability of their accounts. Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases. Source products in response to clients requests and use this information to anticipate future needs. Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems. Skills & experience of Client Relationship Manager: B2B or B2C sales and customer management experience Experience within the leisure, retail and/or hospitality industry preferred. Demonstrable experience building and developing profitable long term customer relationships Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins) Appetite to develop both product and industry knowledge Ability to build strong relationships with both customers and colleagues Experienced negotiator able to manage discussions with a win/win achieved each time What s in it for you as Client Relationship Manager: Modern open plan office and Free onsite parking Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Perks at Work scheme Tuck shop snacks / Free lunch every Friday Complementary Birthday vouchers Subsidised workplace massage Eye care vouchers Employee Assistance Programme (EAP) Company social and corporate events
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
May 02, 2026
Full time
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
TK Maxx At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: Join us as a Team Leader Various hours available, Monday to Sunday Why join us? You will be joining a culture that's defined by our values of honesty, integrity, and treating others with dignity and respect! Our Team Leaders are always encouraged to be themselves and to use their creativity. We'll give you the mentorship and support you need to feel ready for every situation and, if you do well, there'll be plenty of scope for your ongoing development and progression. We offer excellent rewards, a range of contracts, a competitive rate of pay, staff discounts and various other well-being incentives. About the role This is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly evolving store. Our business model is unlike any other - our teams never know what will be delivered next. It means plenty of variety for you, and plenty of unique finds for your customers. About you You're someone who can lead by example and empower a diverse team. Our customers are very diverse too, and you'll know just how to make sure they can all enjoy a unique treasure hunt experience in the store. The pace here is fast, but as someone who loves to think big and share bold ideas, that will suit you well. Excited to explore your potential in an environment that offers the freedom to take on new challenges and embrace new opportunities. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 13 The Monague Centre Location: EUR TK Maxx UK Store 180 - Worthing
May 02, 2026
Full time
TK Maxx At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: Join us as a Team Leader Various hours available, Monday to Sunday Why join us? You will be joining a culture that's defined by our values of honesty, integrity, and treating others with dignity and respect! Our Team Leaders are always encouraged to be themselves and to use their creativity. We'll give you the mentorship and support you need to feel ready for every situation and, if you do well, there'll be plenty of scope for your ongoing development and progression. We offer excellent rewards, a range of contracts, a competitive rate of pay, staff discounts and various other well-being incentives. About the role This is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly evolving store. Our business model is unlike any other - our teams never know what will be delivered next. It means plenty of variety for you, and plenty of unique finds for your customers. About you You're someone who can lead by example and empower a diverse team. Our customers are very diverse too, and you'll know just how to make sure they can all enjoy a unique treasure hunt experience in the store. The pace here is fast, but as someone who loves to think big and share bold ideas, that will suit you well. Excited to explore your potential in an environment that offers the freedom to take on new challenges and embrace new opportunities. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 13 The Monague Centre Location: EUR TK Maxx UK Store 180 - Worthing
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Quality Auditor Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension up contributions, Life insurance up to 4x salary Location: Old Leake (PE22 9PN) Near Boston Ways of Working: Site Based Hours of work: 3's & 2's - 06:00 - 18:00 Contract Type: Fixed Term Contract - 12 months (Mat cover) Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food, both our own and from trusted partners, to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Old Leake, just outside Boston, Lincolnshire, specialises in chilled Italian ready meals and modern deli products for a dedicated customer. The site employs around 700 people and operates in a fast-paced production environment. What you'll be doing In this busy and hands-on role as a Quality Auditor, you'll audit, monitor, and continuously improve quality systems and procedures across site operations. Working closely with operational teams, you'll provide practical technical support while maintaining and promoting quality and food safety standards in line with Greencore, customer, and legal requirements, with guidance from the QA Supervisor or Manager. Role Accountabilities • Audit compliance with QMS, GMP, and HACCP, raising clear non-conformances and driving corrective actions to closure • Apply an inquisitive audit mindset to identify root causes and reduce repeat non-conformances • Conduct traceability audits, efficiently retrieving data and presenting findings clearly • Complete sampling activities to schedule, including microbiological, nutritional, swabs, and organoleptic testing • Prepare, facilitate, and trend taste panels, escalating out-of-specification results and recommending improvements • Calibrate factory measurement equipment to schedule and manage out-of-tolerance actions • Support investigations into complaints, incidents, and out-of-specification results through audits and data analysis • Support NPD trials and product launches, including testing, shelf-life assessment, and taste panels • Provide day-to-day technical support to factory teams, audits, and customer visits • Contribute to Technical KPI delivery through audits, investigations, and proactive improvement actions • Work safely at all times, promoting strong health, safety, and environmental standards What we're looking for • A strong understanding of quality systems, GMP, HACCP, and traceability within a manufacturing environment • A proactive, detail-focused approach with a natural curiosity to challenge and improve standards • Confidence working hands-on on the factory floor, providing clear and practical technical guidance • Ability to audit effectively, identify root causes, and drive corrective and preventative actions • Strong communication skills, able to engage confidently with colleagues at all levels • A collaborative mindset, working effectively within cross-functional teams • Good organisational skills, with the ability to manage multiple priorities to deadlines • Commitment to continuous improvement and personal development • A positive, resilient approach aligned to Greencore values We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension up contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
May 02, 2026
Seasonal
Quality Auditor Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension up contributions, Life insurance up to 4x salary Location: Old Leake (PE22 9PN) Near Boston Ways of Working: Site Based Hours of work: 3's & 2's - 06:00 - 18:00 Contract Type: Fixed Term Contract - 12 months (Mat cover) Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food, both our own and from trusted partners, to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Old Leake, just outside Boston, Lincolnshire, specialises in chilled Italian ready meals and modern deli products for a dedicated customer. The site employs around 700 people and operates in a fast-paced production environment. What you'll be doing In this busy and hands-on role as a Quality Auditor, you'll audit, monitor, and continuously improve quality systems and procedures across site operations. Working closely with operational teams, you'll provide practical technical support while maintaining and promoting quality and food safety standards in line with Greencore, customer, and legal requirements, with guidance from the QA Supervisor or Manager. Role Accountabilities • Audit compliance with QMS, GMP, and HACCP, raising clear non-conformances and driving corrective actions to closure • Apply an inquisitive audit mindset to identify root causes and reduce repeat non-conformances • Conduct traceability audits, efficiently retrieving data and presenting findings clearly • Complete sampling activities to schedule, including microbiological, nutritional, swabs, and organoleptic testing • Prepare, facilitate, and trend taste panels, escalating out-of-specification results and recommending improvements • Calibrate factory measurement equipment to schedule and manage out-of-tolerance actions • Support investigations into complaints, incidents, and out-of-specification results through audits and data analysis • Support NPD trials and product launches, including testing, shelf-life assessment, and taste panels • Provide day-to-day technical support to factory teams, audits, and customer visits • Contribute to Technical KPI delivery through audits, investigations, and proactive improvement actions • Work safely at all times, promoting strong health, safety, and environmental standards What we're looking for • A strong understanding of quality systems, GMP, HACCP, and traceability within a manufacturing environment • A proactive, detail-focused approach with a natural curiosity to challenge and improve standards • Confidence working hands-on on the factory floor, providing clear and practical technical guidance • Ability to audit effectively, identify root causes, and drive corrective and preventative actions • Strong communication skills, able to engage confidently with colleagues at all levels • A collaborative mindset, working effectively within cross-functional teams • Good organisational skills, with the ability to manage multiple priorities to deadlines • Commitment to continuous improvement and personal development • A positive, resilient approach aligned to Greencore values We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension up contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Global Strategic Account Manager Data Centre Solutions Build your best future with Johnson Controls As a global leader in smart, healthy and sustainable buildings, we help customers create smarter, more efficient and sustainable facilities. Join a team where your ideas matter, your development is supported, and your contribution makes a real impact click apply for full job details
May 02, 2026
Full time
Global Strategic Account Manager Data Centre Solutions Build your best future with Johnson Controls As a global leader in smart, healthy and sustainable buildings, we help customers create smarter, more efficient and sustainable facilities. Join a team where your ideas matter, your development is supported, and your contribution makes a real impact click apply for full job details
Here at Connect Appointments we're expanding our team and seeking a talented and experienced Account Manager to join our dynamic team in Grangemouth. This is a predominantly account management focused position, working with an established portfolio of industrial and logistics clients across the Grangemouth area. The role centres on maintaining and developing existing client relationships, placing candidates into live vacancies and ensuring a consistently high level of service across the accounts you manage. What's on offer? Full-time permanent position Monday to Friday, 8am to 5pm 30,000 per annum Performance-related bonuses Opportunities for career progression within a growing agency High street discounts and employee benefits As an Account Manager, your duties will include: Managing and developing relationships with an existing portfolio of industrial and logistics clients Sourcing, screening and placing candidates to meet client requirements Serving as the primary point of contact for client queries, requirements and escalations Identifying opportunities to grow existing accounts further Writing and posting job adverts across local and national job boards Operating our bespoke recruitment software to manage candidates, jobs and applications To be considered as an Account Manager, you will need: Previous experience working within recruitment - advantageous A background in industrial or driving recruitment is strongly advantageous Strong relationship management and communication skills A results-driven approach with the ability to manage your own workload A full UK driving licence Interested in this Account Manager role? Apply now or call us on (phone number removed). CAHEAD
May 02, 2026
Full time
Here at Connect Appointments we're expanding our team and seeking a talented and experienced Account Manager to join our dynamic team in Grangemouth. This is a predominantly account management focused position, working with an established portfolio of industrial and logistics clients across the Grangemouth area. The role centres on maintaining and developing existing client relationships, placing candidates into live vacancies and ensuring a consistently high level of service across the accounts you manage. What's on offer? Full-time permanent position Monday to Friday, 8am to 5pm 30,000 per annum Performance-related bonuses Opportunities for career progression within a growing agency High street discounts and employee benefits As an Account Manager, your duties will include: Managing and developing relationships with an existing portfolio of industrial and logistics clients Sourcing, screening and placing candidates to meet client requirements Serving as the primary point of contact for client queries, requirements and escalations Identifying opportunities to grow existing accounts further Writing and posting job adverts across local and national job boards Operating our bespoke recruitment software to manage candidates, jobs and applications To be considered as an Account Manager, you will need: Previous experience working within recruitment - advantageous A background in industrial or driving recruitment is strongly advantageous Strong relationship management and communication skills A results-driven approach with the ability to manage your own workload A full UK driving licence Interested in this Account Manager role? Apply now or call us on (phone number removed). CAHEAD
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Protyre Autocare is a fast-growing national automotive company offering superb training and development opportunities. We are currently seeking a commercial minded technicalCentre Managerto join our growing team. TheCentre Managerwill be responsible for delivering the company business objectives through effective management and co-ordination of the Centre. Must have: Full Clean UK Driving Licence, held for at least 6 months (age restrictions may apply - points or offences may affect your application) Previous experience in a similar role. Benefits: A chance to earn a regular bonus. Career development: we offer a variety of fully funded IMI courses. Staff discounts on servicing, tyres, and MOTs. Retail vouchers, Finder's fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee AssistantProgram.LongService Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match. Employee of the month; a chance to win a £50 voucher. Centre of the month; a chance to win a race at your local go-karting track. About the role: Managing and motivating the team, driving the teams' sales and providing training to the team when necessary Maximise the customer conversion rate by ensuring all team members utilise the company telephone technique and call-back procedures Leading the operation and daily running of the depot Maintain the security of the branch, its stock, assets, customer information, and takings. Maintain accurate stock control systems and processes and make available for audit in accordance with company guidelines. Ensure that equipment and machinery is maintained and serviced routinely to allow safe operation. Ensure stock deliveries are stored and booked into stock on the day of delivery. About you: The ideal candidate will have proven success as a Centre Manager or Assistant Centre Manager within the Automotive industry. Demonstrable success within a sales environment Technical or Mechanical experience / Automotive knowledge Experience of managing multiple priorities Working knowledge of relevant Health & Safety requirements A good understanding of car technology Experience of account management A full UK Driving Licence Why join Protyre Autocare? Protyre Autocare is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS)
May 02, 2026
Full time
Protyre Autocare is a fast-growing national automotive company offering superb training and development opportunities. We are currently seeking a commercial minded technicalCentre Managerto join our growing team. TheCentre Managerwill be responsible for delivering the company business objectives through effective management and co-ordination of the Centre. Must have: Full Clean UK Driving Licence, held for at least 6 months (age restrictions may apply - points or offences may affect your application) Previous experience in a similar role. Benefits: A chance to earn a regular bonus. Career development: we offer a variety of fully funded IMI courses. Staff discounts on servicing, tyres, and MOTs. Retail vouchers, Finder's fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee AssistantProgram.LongService Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match. Employee of the month; a chance to win a £50 voucher. Centre of the month; a chance to win a race at your local go-karting track. About the role: Managing and motivating the team, driving the teams' sales and providing training to the team when necessary Maximise the customer conversion rate by ensuring all team members utilise the company telephone technique and call-back procedures Leading the operation and daily running of the depot Maintain the security of the branch, its stock, assets, customer information, and takings. Maintain accurate stock control systems and processes and make available for audit in accordance with company guidelines. Ensure that equipment and machinery is maintained and serviced routinely to allow safe operation. Ensure stock deliveries are stored and booked into stock on the day of delivery. About you: The ideal candidate will have proven success as a Centre Manager or Assistant Centre Manager within the Automotive industry. Demonstrable success within a sales environment Technical or Mechanical experience / Automotive knowledge Experience of managing multiple priorities Working knowledge of relevant Health & Safety requirements A good understanding of car technology Experience of account management A full UK Driving Licence Why join Protyre Autocare? Protyre Autocare is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS)
A leading technology and advisory firm in Greater London is seeking a Customer Success Manager to join its dynamic team. This role focuses on delivering exceptional onboarding experiences and managing a portfolio of scaled accounts through AI-driven engagement strategies. The ideal candidate will have proven experience in B2B SaaS customer success and possess strong analytical and relationship-building skills. The company offers a supportive culture with various perks, including a personal performance bonus and health coverage.
May 02, 2026
Full time
A leading technology and advisory firm in Greater London is seeking a Customer Success Manager to join its dynamic team. This role focuses on delivering exceptional onboarding experiences and managing a portfolio of scaled accounts through AI-driven engagement strategies. The ideal candidate will have proven experience in B2B SaaS customer success and possess strong analytical and relationship-building skills. The company offers a supportive culture with various perks, including a personal performance bonus and health coverage.
We're working with a fast-growing, product-led SaaS business that's scaling rapidly across global markets. With a strong customer base and an ambitious growth trajectory, the company is investing heavily in its go-to-market function and data capabilities. This is a great opportunity to join a business where you'll have real ownership, visibility, and impact on commercial performance. The Role: We're looking for a commercially minded and detail-oriented Revenue Operations Manager to play a key role in driving data accuracy, insight, and performance across the revenue function. This position sits at the centre of go-to-market operations, working closely with senior leadership and cross-functional teams to support strategic decision-making. You'll also take ownership of the CRM platform, ensuring it enables efficient, scalable processes across the full revenue lifecycle. Key Responsibilities: Own the accuracy and integrity of revenue data Build and maintain real-time dashboards and reporting Deliver regular insights and recommendations to senior stakeholders Analyse pipeline performance, conversion rates, churn, and growth trends Identify risks and opportunities across the revenue funnel Support forecasting and scenario modelling Collaborate with Finance to align CRM and financial reporting Conduct ad hoc analysis to support business decisions Act as system owner for the CRM platform Maintain data hygiene, governance, and user permissions Optimise pipelines, lifecycle stages, and automation workflows Ensure consistent use of data and reporting standards Drive continuous CRM improvements and enhancements Provide training and support to internal teams Partner with Sales to improve pipeline visibility and forecasting Support Marketing with attribution and campaign performance insights Work with Customer teams on renewals, expansion, and retention metrics Collaborate with Finance to improve processes and scalability Contribute to strategic planning with data-driven insights What We're Looking For 2-4+ years in Revenue Operations, Sales Ops, or Business Analytics within a SaaS environment Strong experience managing and optimising a CRM system (HubSpot) Proven ability to work cross-functionally with Sales, Marketing, Finance, and Customer teams Solid understanding of SaaS metrics (ARR, NRR, churn, etc.) Strong analytical mindset with the ability to translate data into actionable insights Advanced Excel / Google Sheets skills Experience building dashboards and reports (CRM or BI tools) Process-driven with strong documentation skills For more information, apply now!
May 02, 2026
Full time
We're working with a fast-growing, product-led SaaS business that's scaling rapidly across global markets. With a strong customer base and an ambitious growth trajectory, the company is investing heavily in its go-to-market function and data capabilities. This is a great opportunity to join a business where you'll have real ownership, visibility, and impact on commercial performance. The Role: We're looking for a commercially minded and detail-oriented Revenue Operations Manager to play a key role in driving data accuracy, insight, and performance across the revenue function. This position sits at the centre of go-to-market operations, working closely with senior leadership and cross-functional teams to support strategic decision-making. You'll also take ownership of the CRM platform, ensuring it enables efficient, scalable processes across the full revenue lifecycle. Key Responsibilities: Own the accuracy and integrity of revenue data Build and maintain real-time dashboards and reporting Deliver regular insights and recommendations to senior stakeholders Analyse pipeline performance, conversion rates, churn, and growth trends Identify risks and opportunities across the revenue funnel Support forecasting and scenario modelling Collaborate with Finance to align CRM and financial reporting Conduct ad hoc analysis to support business decisions Act as system owner for the CRM platform Maintain data hygiene, governance, and user permissions Optimise pipelines, lifecycle stages, and automation workflows Ensure consistent use of data and reporting standards Drive continuous CRM improvements and enhancements Provide training and support to internal teams Partner with Sales to improve pipeline visibility and forecasting Support Marketing with attribution and campaign performance insights Work with Customer teams on renewals, expansion, and retention metrics Collaborate with Finance to improve processes and scalability Contribute to strategic planning with data-driven insights What We're Looking For 2-4+ years in Revenue Operations, Sales Ops, or Business Analytics within a SaaS environment Strong experience managing and optimising a CRM system (HubSpot) Proven ability to work cross-functionally with Sales, Marketing, Finance, and Customer teams Solid understanding of SaaS metrics (ARR, NRR, churn, etc.) Strong analytical mindset with the ability to translate data into actionable insights Advanced Excel / Google Sheets skills Experience building dashboards and reports (CRM or BI tools) Process-driven with strong documentation skills For more information, apply now!
Join our team as Deputy Inpatient Physiotherapy Lead and play a pivotal role in delivering safe, efficient, and outstanding patient care. Working closely with the Inpatient Physiotherapy Lead, you will help drive a high-quality, evidence-based inpatient service while ensuring the smooth day-to-day running of the department. As an expert clinician and visible leader, you will support, guide, and inspire staff, role modelling professional and organisational values at all times. You will take responsibility for service management in the Lead's absence, contribute to effective workforce and resource planning, and ensure optimal use of equipment and supplies. Collaboration is central to this role-you will work alongside multidisciplinary teams and key stakeholders to ensure a seamless, patient-centred experience. This is an excellent opportunity for a motivated and experienced physiotherapist ready to step into a leadership role, influence service development, and make a meaningful impact on patient outcomes. As Deputy Inpatient Physiotherapy Lead, you will play a central role in delivering safe, effective, and high-quality patient care while supporting the leadership and development of the inpatient physiotherapy service. You will be responsible for ensuring all care is evidence-based and aligned with local and national guidelines, maintaining the highest professional standards at all times. Acting as a visible and approachable leader, you will inspire, support, and develop your team, fostering a positive, calm, and safe working environment. In the absence of the Inpatient Physiotherapy Lead, you will take on the role of 'Physio in Charge', overseeing the day-to-day running of the service. This includes ensuring appropriate staffing levels and skill mix, setting clear priorities, and maintaining expected standards of care across the team. You will be an expert communicator, confident in managing complex situations, resolving concerns from patients and relatives, supporting staff, and building strong relationships with consultants and multidisciplinary teams. You will also ensure accurate documentation, incident reporting, and proactive escalation of risks, contributing to a culture of learning and continuous improvement. Working closely with the Lead, you will support operational and managerial functions such as rostering, audits, incident investigations, KPI monitoring, and the development of policies and procedures. You will contribute to service development, quality improvement initiatives, and the implementation of new processes to enhance patient care and experience. You will take an active role in staff management and development, including appraisals, performance management, onboarding new team members, and supporting recruitment and retention. Mentorship and education are key aspects of the role, as you will coach colleagues and students while promoting wellbeing through compassionate leadership. You will also lead on departmental link roles (such as Infection Prevention and Control or Resuscitation), ensuring best practice is embedded through audit, education, and quality initiatives. Maintaining up-to-date knowledge of national guidance and professional standards will be essential. Clinical Responsibilities Alongside your leadership role, you will remain an expert clinician, managing a complex caseload and contributing to the resuscitation team. You will carry out comprehensive patient assessments, including clinical examination and consideration of psychosocial factors, and develop personalised, goal-oriented treatment plans in collaboration with patients. You will provide specialist advice to patients, families, consultants, and colleagues, and support clinical decision-making around investigations, referrals, and ongoing care pathways. You will actively participate in MDT meetings, ward rounds, safety huddles, and handovers, ensuring physiotherapy is well represented and integrated into patient care. Supporting patient flow and safe discharge planning will be a key focus, working collaboratively with the wider team. You will also act as a key point of contact for patients and families, addressing concerns and ensuring a seamless, patient-centred experience throughout their hospital journey and beyond. This role offers an excellent opportunity to combine advanced clinical practice with impactful leadership, shaping services, developing people, and improving patient outcomes in a dynamic inpatient setting. Qualifications, Knowledge, Experience & Skills Essential Degree in Physiotherapy with HCPC registration Evidence of ongoing post-registration training and development Minimum 2 years' experience at Band 6 level (or equivalent) within an orthopaedic/spinal inpatient setting Strong clinical expertise in orthopaedic and surgical physiotherapy Experience in staff management, including supervision, feedback, and supporting development Experience in service coordination, including staffing, rostering, and patient flow Experience managing incidents, patient concerns, and contributing to investigations Experience in audit, quality improvement, and implementing change Excellent communication and interpersonal skills, with the ability to build rapport, demonstrate empathy, and manage challenging situations Strong organisational, prioritisation, and decision making skills Proficient IT skills and ability to use clinical systems and standard software Motivated, proactive, and able to lead by example Desirable Master's degree in a health related or leadership field Leadership or management qualification Specialist training in orthopaedics or surgical physiotherapy Experience in independent healthcare settings NHS/public sector experience Experience contributing to policy development Understanding of financial and resource management
May 02, 2026
Full time
Join our team as Deputy Inpatient Physiotherapy Lead and play a pivotal role in delivering safe, efficient, and outstanding patient care. Working closely with the Inpatient Physiotherapy Lead, you will help drive a high-quality, evidence-based inpatient service while ensuring the smooth day-to-day running of the department. As an expert clinician and visible leader, you will support, guide, and inspire staff, role modelling professional and organisational values at all times. You will take responsibility for service management in the Lead's absence, contribute to effective workforce and resource planning, and ensure optimal use of equipment and supplies. Collaboration is central to this role-you will work alongside multidisciplinary teams and key stakeholders to ensure a seamless, patient-centred experience. This is an excellent opportunity for a motivated and experienced physiotherapist ready to step into a leadership role, influence service development, and make a meaningful impact on patient outcomes. As Deputy Inpatient Physiotherapy Lead, you will play a central role in delivering safe, effective, and high-quality patient care while supporting the leadership and development of the inpatient physiotherapy service. You will be responsible for ensuring all care is evidence-based and aligned with local and national guidelines, maintaining the highest professional standards at all times. Acting as a visible and approachable leader, you will inspire, support, and develop your team, fostering a positive, calm, and safe working environment. In the absence of the Inpatient Physiotherapy Lead, you will take on the role of 'Physio in Charge', overseeing the day-to-day running of the service. This includes ensuring appropriate staffing levels and skill mix, setting clear priorities, and maintaining expected standards of care across the team. You will be an expert communicator, confident in managing complex situations, resolving concerns from patients and relatives, supporting staff, and building strong relationships with consultants and multidisciplinary teams. You will also ensure accurate documentation, incident reporting, and proactive escalation of risks, contributing to a culture of learning and continuous improvement. Working closely with the Lead, you will support operational and managerial functions such as rostering, audits, incident investigations, KPI monitoring, and the development of policies and procedures. You will contribute to service development, quality improvement initiatives, and the implementation of new processes to enhance patient care and experience. You will take an active role in staff management and development, including appraisals, performance management, onboarding new team members, and supporting recruitment and retention. Mentorship and education are key aspects of the role, as you will coach colleagues and students while promoting wellbeing through compassionate leadership. You will also lead on departmental link roles (such as Infection Prevention and Control or Resuscitation), ensuring best practice is embedded through audit, education, and quality initiatives. Maintaining up-to-date knowledge of national guidance and professional standards will be essential. Clinical Responsibilities Alongside your leadership role, you will remain an expert clinician, managing a complex caseload and contributing to the resuscitation team. You will carry out comprehensive patient assessments, including clinical examination and consideration of psychosocial factors, and develop personalised, goal-oriented treatment plans in collaboration with patients. You will provide specialist advice to patients, families, consultants, and colleagues, and support clinical decision-making around investigations, referrals, and ongoing care pathways. You will actively participate in MDT meetings, ward rounds, safety huddles, and handovers, ensuring physiotherapy is well represented and integrated into patient care. Supporting patient flow and safe discharge planning will be a key focus, working collaboratively with the wider team. You will also act as a key point of contact for patients and families, addressing concerns and ensuring a seamless, patient-centred experience throughout their hospital journey and beyond. This role offers an excellent opportunity to combine advanced clinical practice with impactful leadership, shaping services, developing people, and improving patient outcomes in a dynamic inpatient setting. Qualifications, Knowledge, Experience & Skills Essential Degree in Physiotherapy with HCPC registration Evidence of ongoing post-registration training and development Minimum 2 years' experience at Band 6 level (or equivalent) within an orthopaedic/spinal inpatient setting Strong clinical expertise in orthopaedic and surgical physiotherapy Experience in staff management, including supervision, feedback, and supporting development Experience in service coordination, including staffing, rostering, and patient flow Experience managing incidents, patient concerns, and contributing to investigations Experience in audit, quality improvement, and implementing change Excellent communication and interpersonal skills, with the ability to build rapport, demonstrate empathy, and manage challenging situations Strong organisational, prioritisation, and decision making skills Proficient IT skills and ability to use clinical systems and standard software Motivated, proactive, and able to lead by example Desirable Master's degree in a health related or leadership field Leadership or management qualification Specialist training in orthopaedics or surgical physiotherapy Experience in independent healthcare settings NHS/public sector experience Experience contributing to policy development Understanding of financial and resource management
Company Overview Capula Investment Management, founded in 2005, is a global investment manager specialising in absolute return, enhanced fixed income, macro and crisis alpha strategies. With offices across key financial centres globally and approximately USD 35bn in assets under management, the firm focuses on delivering low or negatively correlated returns to traditional equity and fixed income markets. Capula manages a range of strategies with a strong emphasis on relative value, macro and interest rate markets, supported by a sizeable and experienced investment team. The firm operates with a broad investment mandate, enabling it to trade across a wide range of global markets and instruments. Capula Investment Management is seeking experienced Portfolio Managers across a range of strategies, including but not limited to: Fixed Income Relative Value Macro (including credit, commodities, mortgages and broader cross-asset opportunities) Rates Crisis Alpha Quantitative and Systematic Strategies In this role, you will be responsible for managing a significant capital allocation, implementing disciplined risk management, and operating within a highly specialised, research-driven environment. The firm places strong emphasis on collaboration, with regular dialogue around global macroeconomic developments, monetary policy, and interest rate markets. We are looking for professionals who can generate differentiated insights within their investment universe, contribute to the firm's broader macro and relative value perspective, and leverage shared expertise to deliver consistent, risk-adjusted returns. Key Responsibilities Develop and execute discretionary and/or systematic macro and relative value strategies across global markets, with a focus on interest rates, FX and related instruments. Identify and express thematic and relative value opportunities driven by macroeconomic fundamentals, central bank policy and market dislocations. Actively manage portfolio risk within a disciplined framework, including position sizing, liquidity and drawdown management. Partner closely with trading, research and risk teams to optimise trade structuring and implementation across instruments such as swaps, futures, options and sovereign bonds. Continuously refine strategies in response to evolving market conditions and economic developments. Communicate portfolio positioning, performance and risk exposures clearly to internal stakeholders. Contribute to the broader investment platform through active participation in idea generation, market discussion and cross-team collaboration. Qualifications Proven track record of alpha generation within macro and/or relative value strategies, supported by strong risk management discipline. Deep understanding of global macroeconomics, monetary policy and cross-asset relationships. Strong execution capability across developed and emerging market rates and FX products. Clear, repeatable investment process, with the ability to manage capital with a high degree of autonomy. Collaborative mindset, with the ability to contribute effectively within a team-oriented investment environment. Benefits A highly competitive base salary and discretionary bonus structure, reviewed annually 20 days of paid annual leave, plus public holidays Comprehensive medical and dental insurance, along with other core employee benefits Exceptional training, mentoring, and staff development opportunities to support continuous professional growth Exposure to a flat and agile organisational structure, enabling greater ownership and decision-making responsibility Onsite breakfast, lunch, and dinner provided daily in our employee restaurant Onsite gym facilities and corporate gym membership Access to a dynamic, intellectually engaging team with cross-asset collaboration and open communication
May 02, 2026
Full time
Company Overview Capula Investment Management, founded in 2005, is a global investment manager specialising in absolute return, enhanced fixed income, macro and crisis alpha strategies. With offices across key financial centres globally and approximately USD 35bn in assets under management, the firm focuses on delivering low or negatively correlated returns to traditional equity and fixed income markets. Capula manages a range of strategies with a strong emphasis on relative value, macro and interest rate markets, supported by a sizeable and experienced investment team. The firm operates with a broad investment mandate, enabling it to trade across a wide range of global markets and instruments. Capula Investment Management is seeking experienced Portfolio Managers across a range of strategies, including but not limited to: Fixed Income Relative Value Macro (including credit, commodities, mortgages and broader cross-asset opportunities) Rates Crisis Alpha Quantitative and Systematic Strategies In this role, you will be responsible for managing a significant capital allocation, implementing disciplined risk management, and operating within a highly specialised, research-driven environment. The firm places strong emphasis on collaboration, with regular dialogue around global macroeconomic developments, monetary policy, and interest rate markets. We are looking for professionals who can generate differentiated insights within their investment universe, contribute to the firm's broader macro and relative value perspective, and leverage shared expertise to deliver consistent, risk-adjusted returns. Key Responsibilities Develop and execute discretionary and/or systematic macro and relative value strategies across global markets, with a focus on interest rates, FX and related instruments. Identify and express thematic and relative value opportunities driven by macroeconomic fundamentals, central bank policy and market dislocations. Actively manage portfolio risk within a disciplined framework, including position sizing, liquidity and drawdown management. Partner closely with trading, research and risk teams to optimise trade structuring and implementation across instruments such as swaps, futures, options and sovereign bonds. Continuously refine strategies in response to evolving market conditions and economic developments. Communicate portfolio positioning, performance and risk exposures clearly to internal stakeholders. Contribute to the broader investment platform through active participation in idea generation, market discussion and cross-team collaboration. Qualifications Proven track record of alpha generation within macro and/or relative value strategies, supported by strong risk management discipline. Deep understanding of global macroeconomics, monetary policy and cross-asset relationships. Strong execution capability across developed and emerging market rates and FX products. Clear, repeatable investment process, with the ability to manage capital with a high degree of autonomy. Collaborative mindset, with the ability to contribute effectively within a team-oriented investment environment. Benefits A highly competitive base salary and discretionary bonus structure, reviewed annually 20 days of paid annual leave, plus public holidays Comprehensive medical and dental insurance, along with other core employee benefits Exceptional training, mentoring, and staff development opportunities to support continuous professional growth Exposure to a flat and agile organisational structure, enabling greater ownership and decision-making responsibility Onsite breakfast, lunch, and dinner provided daily in our employee restaurant Onsite gym facilities and corporate gym membership Access to a dynamic, intellectually engaging team with cross-asset collaboration and open communication
Meridian Business Support Limited
Great Yarmouth, Norfolk
Job Title: Deputy Manager Specialist Services Location: Great Yarmouth, Norfolk Salary: £32,000 £35,000 per annum (DOE) We are recruiting for an experienced Deputy Manager to join a specialist care service in Great Yarmouth. This is a key leadership role supporting the Home Manager in the day-to-day running of the service, ensuring the delivery of high-quality, person-centred care for individual click apply for full job details
May 02, 2026
Full time
Job Title: Deputy Manager Specialist Services Location: Great Yarmouth, Norfolk Salary: £32,000 £35,000 per annum (DOE) We are recruiting for an experienced Deputy Manager to join a specialist care service in Great Yarmouth. This is a key leadership role supporting the Home Manager in the day-to-day running of the service, ensuring the delivery of high-quality, person-centred care for individual click apply for full job details
Family Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Family Service Manager Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Salary: £38,000 Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. About the Role We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day operational & practical family support within a complex prison environment. As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team support operational booking for all social visits and deliver programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery. Key Responsibilities Include: Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation. Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance. Manage day-to-day operational delivery of programmes, the service, and visitors centre. Ensure core responsibilities and contractual requirements are fulfilled. Striving to ensure excellence and quality in our service delivery. Why work with Safe Ground Prisons? At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. Working with Safe Ground means working differently. It s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. About You This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned. We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting) Experience of working with and engaging with diverse groups of people from varying backgrounds Demonstratable experience in leading a service/team in a similar capacity. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to promote the service externally to enhance reputation in the area and with partner organisations Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
May 02, 2026
Full time
Family Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Family Service Manager Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Salary: £38,000 Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. About the Role We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day operational & practical family support within a complex prison environment. As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team support operational booking for all social visits and deliver programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery. Key Responsibilities Include: Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation. Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance. Manage day-to-day operational delivery of programmes, the service, and visitors centre. Ensure core responsibilities and contractual requirements are fulfilled. Striving to ensure excellence and quality in our service delivery. Why work with Safe Ground Prisons? At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. Working with Safe Ground means working differently. It s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. About You This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned. We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting) Experience of working with and engaging with diverse groups of people from varying backgrounds Demonstratable experience in leading a service/team in a similar capacity. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to promote the service externally to enhance reputation in the area and with partner organisations Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
