42 jobs found

Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a Senior Compliance Office to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes). Please note; this is a 9-month fixed term contract from April - December Key Responsibilities Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams. Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide. Support with the Compliance Team's monthly reporting pack(s). Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers. Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate. Requirements Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc. Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. Detailed knowledge and experience of identifying key Conduct and Compliance risks. Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. Be resilient and not shy away from having difficult conversations. Willingness to share knowledge with the team and collaborate across all product lines with all members of the team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Private Housing Enforcement Officer Hertfordshire Based Hourly rate inside IR35 Hybrid working Panoramic Associates is currently working with a Local Authority client based in London to facilitate the appointment of an experienced Private Housing Enforcement Officer to support the team across HMO and single-family dwelling enforcement activity. Responsibilities of the Role: Carry out proactive and reactive inspections of HMOs and single-family dwellings, identifying hazards and non-compliance. Apply appropriate housing legislation and statutory duties, progressing cases from initial complaint through to resolution. Assess properties using the Housing Health and Safety Rating System (HHSRS) and recommend proportionate actions. Prepare clear case notes, notices, and supporting documentation to a high evidential standard. Liaise with landlords, agents, tenants, legal services, and internal/external stakeholders to achieve timely outcomes. Support wider housing standards work, including advice, negotiation, and enforcement where required. To be successful in the role you will have: Experience working within a Local Authority private sector housing / housing enforcement team. Strong working knowledge of HHSRS and how to apply it in practice. Experience dealing with HMO and private rented sector cases, including single-family dwellings. Understanding of relevant housing legislation and enforcement powers, with the ability to evidence decisions. Confident communication skills and the ability to manage challenging conversations with landlords/tenants. Next Steps: This is a full-time, initial 6-month contract role (with potential extension), offering an hourly rate inside IR35 (dependent on experience). The role is Hertfordshire based with hybrid working. Interviews will be taking place over the next couple of weeks. If you are interested in finding out more, apply today or contact Rashani Johnson at Panoramic Associates.

An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the ASB Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visits Ideal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areas What's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this ASB Officer role is of interest, please apply or contact (url removed)

A disrepair surveyor in social housing inspects properties to identify defects, hazards, and maintenance issues, often in response to tenant complaints or legal claims. They assess the extent of disrepair, recommend remedial works, estimate costs, and provide reports to ensure homes meet safety and regulatory standards. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect occupied properties to investigate reported defects and disrepair issues Part 35, Section 11&12, Expert Witness Reporting Diagnose causes of problems such as damp, mould, leaks, or structural faults Assess risks to tenant health and safety, including hazards under housing standards Prepare detailed reports for internal teams or legal cases Specify remedial works needed to resolve disrepair issues Estimate costs and prioritise works based on severity and urgency Instruct and oversee contractors carrying out repairs Monitor progress and quality of works through site visits and follow-up inspections Liaise with tenants, legal teams, and housing officers throughout the process Ensure compliance with housing legislation, policies, and regulatory requirements Profile A good disrepair surveyor is thorough and analytical, with the ability to accurately diagnose building defects and understand their root causes rather than just the symptoms. They apply strong technical knowledge and attention to detail to produce clear reports, realistic specifications, and cost-effective solutions that comply with housing standards and legal requirements. They also communicate professionally with tenants, contractors, and legal teams, handling sensitive situations with care while managing cases efficiently. Their focus on quality, compliance, and timely resolution helps reduce risk, improve living conditions, and prevent recurring issues. Ideally RICS or equivelant! Job Offer Competitive Rate of Pay Immediate Start Long term, secure contract

Salary £32,061-£36,363 Per annum Permanent, Full Time, 37 hours per week Inclusion Service Lancashire, Countywide/Hybrid Pay Award Pending International Sponsorship- this role is notopen to international sponsorship Be the Voice That Helps Every Other Voice Be Heard. Shape Communication That Changes Services for Children. If you're someone who cares deeply about clear communication, meaningful engagement and improving experiences for children, young people and families - this is a role where your impact will be felt every day. Lancashire's Inclusion Service is strengthening how we listen to, learn from and act on the voices of those we support. As our Correspondence Officer, you will play a key role in ensuring that feedback, enquiries, complaints and communication are handled professionally, sensitively and consistently - helping to shape a service that responds openly, compassionately and effectively. You will help ensure that every message families receive is clear, accurate and aligned with our values. Your work will directly support children and young people with SEND by driving improvements in how services communicate, collaborate and deliver. This is more than a communications role - it's a chance to make sure families feel heard, respected and supported. About the Role As Correspondence Officer, you will oversee the end to end management of enquiries, complaints, feedback and formal correspondence into the Inclusion Service. You will provide guidance to officers, ensure consistency in responses and lead quality assurance of all written communication - including correspondence involving senior leaders, elected members and external organisations. You will develop and maintain systems to gather, analyse and report feedback from children, families, schools and partners, producing insights that directly inform service development. You will support compliance activity, including Freedom of Information requests and Subject Access Requests, and ensure that officers stay up to date with local and national SEND developments. Your work will support the Local Offer, improve communication processes across the service and contribute to continuous improvement. You will also deliver updates and training for staff, helping to build communication confidence and consistency across the service. This is a role for someone who excels in communication, has strong analytical skills and enjoys making complex information accessible, accurate and meaningful. About You You will bring experience working with children, young people, families or the public, along with strong skills in communication, conflict resolution and stakeholder engagement. You can analyse and interpret complex information, manage sensitive enquiries with professionalism and produce high quality written responses. You understand SEND legislation, safeguarding principles and the wider landscape of services that support children and young people. You're confident using data, producing reports, handling complaints and managing competing priorities. You work well independently and collaboratively, and you're passionate about ensuring that families' voices shape the service they receive. You will hold a relevant qualification or equivalent experience, along with GCSE grade 5 (or equivalent) in English and Maths. This is an essential car user post, and you must be able to provide a vehicle insured for business use. Why Join Us? A workplace built on trust, balance and flexibility We offer hybrid working, flexible hours and a culture that prioritises wellbeing. You'll receive 26 days' annual leave (rising to 32 with service), 10 bank holidays and the option to purchase additional leave. You will also benefit from the Local Government Pension Scheme, our Employee Assistance Programme and a wide range of staff discounts and salary sacrifice options. Development that grows with you You'll receive a thorough induction, ongoing CPD opportunities, and support to develop your communication, analysis and service improvement skills. Regular supervision, reflective practice and strong peer support are embedded in how we work. A culture grounded in inclusivity We value diversity, flexibility and collaborative working. We promote a supportive culture where staff are empowered to share ideas, develop professionally and contribute to service improvement. How to Apply Please use your application to demonstrate how you meet the criteria in the Job Description and Person Specification. Attach your supporting statement and resume. We look forward to welcoming someone who shares our commitment to inclusive, high quality communication. The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab. You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability. Closing Date: Sunday 10th May 2026 Interviews: TBC Job Description/Person Specification

We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Tenancy Management Officer Location - Bracknell Duration - 3-4 months Hourly rate - 18.37 - 24.00 per hour (Depending on payment type) Sellick Partnership Ltd assisting a well-established housing association with the recruitment of a Tenancy Management Officer to join their neighbourhood and estates team to deliver a proactive tenancy and property management service within their patches. Purpose of the Tenancy Management Officer is: To provide an exemplary customer experience that drives up satisfaction and is achieved through a proactive and comprehensive housing management offer. Working in your patch you will be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes, neighbourhoods and services we provide. You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive. Key duties and responsibilities Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch. You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution. Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement. Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods. Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment. If you feel well-suited to the role or want to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

We are seeking a dedicated and detail-oriented Customer Care & Complaints Officer to manage Stage 2 complaints, ensuring a thorough, fair, and timely resolution process from start to finish. This is a key role focused on delivering high-quality outcomes while maintaining excellent customer care standards, even in complex or sensitive situations. Duties include; Take ownership of Stage 2 complaints, managing each case from initial review through to final response. Acknowledge complaints promptly and in line with service standards. Maintain accurate, detailed, and compliant records of all complaint cases, ensuring clear audit trails. Conduct thorough investigations, gathering and analysing relevant information to reach balanced decisions. Provide clear, well-reasoned written responses that address all aspects of the complaint. Liaise with internal departments and stakeholders to support effective resolution. Ensure all complaints are handled in accordance with organisational policies, procedures, and regulatory requirements. Identify trends, recurring issues, and opportunities for service improvement. Deliver consistently high levels of customer care, demonstrating empathy, professionalism, and impartiality. Desirable experience- Proven experience in complaint handling, ideally at Stage 2 or escalated level. Strong investigative and analytical skills, with attention to detail. Excellent written and verbal communication skills, with the ability to explain complex issues clearly. Ability to manage a varied caseload and work to deadlines. Confident in maintaining accurate records and using case management systems. A calm, professional approach with the ability to handle sensitive or challenging situations. Commitment to delivering excellent customer service and fair outcomes. This is working on a contract basis within an excellent working environment offiering hybrid working and competitive rates of pay.

Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service

Job Title: Resident Liaison Officer (RLO) Location: Nottingham Salary: 24.25 per hour Umbrella - Plus travel expenses paid Contract Type: Temp - 1 month but extension likely. Are you an expert at building bridges between residents and contractors? We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team. Working within the Social Housing sector, you will be the face of our Planned Maintenance/Refurbishment/Decent Homes programme, ensuring that communication between our site teams and tenants is seamless, transparent, and respectful. This isn't just about delivering notices; it's about managing relationships, de-escalating concerns, and ensuring that every resident feels heard while we improve their homes. Key Responsibilities The Primary Contact: Act as the first point of contact for residents, providing clear information regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs). Access Management: Coordinate and book appointments for surveyors and tradespeople, ensuring high levels of access are maintained to keep the project on schedule. Pre-Entry Surveys: Conduct initial visits to explain the scope of work, identify any vulnerable residents, and document any specific household needs. Complaint Resolution: Handle queries and complaints professionally, resolving issues locally wherever possible to maintain high levels of customer satisfaction. Reporting: Maintain accurate resident logs and provide regular updates to the Housing Association/Local Authority partners. What We're Looking For Sector Experience: Proven experience as an RLO, TLO, or Customer Liaison Officer specifically within Social Housing , a Housing Association , or a Council environment. Communication: Exceptional verbal and written communication skills with the ability to adapt your style to a diverse range of residents. Resilience: The ability to remain calm and professional in challenging situations or when dealing with difficult conversations. Organisation: Strong administrative skills to manage schedules, resident files, and daily reporting. Transport: A valid UK Driving Licence and access to a vehicle (standard requirement for site-based RLO roles). Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Your new company A leading North West housing provider delivering safe, secure, customer-focused services to thousands of residents. You'll be joining a well-established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally. Your new role You'll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints click apply for full job details

Job Title: Waste & Street Cleansing Supervisor Job Type: Ongoing Location: Rugby Rate of pay: Paye £16.90ph Umbrella £21.49ph - but flexible DOE - 37 hours per week Are you a Supervisor looking for work? ARC are currently looking for a Waste & Street Cleansing Supervisor. For this position, you must have the following: Proven experience supervising operational teams in waste management, street cleansing, or a similar field Strong understanding of Health & Safety legislation and operational best practice Strong organisational and time-management skills Full UK driving licence The type of work will involve: Oversee day-to-day delivery of recycling, refuse, and street cleansing services and contracts, ensuring services run on time and within budget Organise and conduct scheduled and monitoring of staff to ensure compliance Respond to and resolve customer complaints promptly, following council procedures Liaise effectively with councillors, officers, and other council departments to maintain service quality Communicate clearly and professionally with the public, maintaining a positive council image Financials including monitoring of operational costs and purchasing Ensure vehicles and equipment are used and maintained correctly Provide accurate data reports, monitor work quality, team performance and oversee the use of staff BENEFITS OF WORKING FOR ARC Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay with a 1 hour pay resolution guarantee Pension contribution (after 3 months continuous service) On-going assignments Free access to our Health Assured scheme for you and your family Access to Free online training Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.

Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Locality Manager (North East) Location: North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You ll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

The Neighbourhood Housing Officer manages a local patch, delivering proactive tenancy and neighbourhood services with a strong focus on early intervention, ASB resolution, and sustaining tenancies. Client Details This is an exciting opportunity to join a not-for-profit organisation operating in the property sector. The company is a small-sized team dedicated to providing excellent housing services to its tenants, with a strong focus on community engagement and tenant satisfaction. Description Deliver housing management services, ensuring tenant needs are met efficiently and effectively. Manage tenancies, including handling tenancy agreements, renewals, and terminations. Provide advice and support to tenants on housing-related matters. Work closely with other departments to ensure properties are well-maintained and issues are resolved promptly. Conduct regular property inspections to ensure compliance with health and safety standards. Handle complaints and resolve disputes in a professional and timely manner. Support community initiatives and promote tenant involvement in local projects. Maintain accurate records and ensure adherence to all relevant policies and regulations. Profile A successful Neighbourhood Housing Officer should have: Experience in housing management or a related field within the not-for-profit sector. Knowledge of housing legislation and tenancy management processes. Strong organisational and administrative skills to manage multiple priorities effectively. Excellent communication and interpersonal abilities to build positive relationships with tenants. An understanding of health and safety regulations related to housing. A proactive approach to problem-solving and delivering solutions. Ability to work collaboratively within a small-sized team environment. Job Offer Competitive salary ranging from 36,109 to 44,133 per annum. Fixed-term contract offering stability and professional growth opportunities. Chance to make a meaningful impact in the not-for-profit sector. Supportive and collaborative work environment. Opportunities to engage with the local community and contribute to impactful projects. If you are passionate about making a difference in the property sector and are ready to contribute to a dedicated team, we encourage you to apply for the Neighbourhood Housing Officer role.