11 jobs found

DX Technical Support Consultant (HPM) As DX Technical Support Consultant HPM you are supporting our Partners and Customers to solve / prevent technical issues to ensure as high as possible system availability for patients. The purpose of this role is to improve Customer Satisfaction and Business Performance through Product Performance on a Market level. Ensure efficient and effective service delivery while maintaining customer satisfaction and process compliance for direct and indirect channels across multiple regions (Europe & Growth). The position will act as the technical Escalation Owner with expertise in the respective modality and responsible for escalation management, coordination, and administration, and acts as MPS towards the BIU / BIU Modality Performance Manager network. Provide Remote and on-site 2nd and 3rd line Technical Support on all HPM products. You will provide guidance and training to the DX service organization as a technical expert in the modality community and act as a single point of contact for all technical related matters within DX. Your role: Monitor escalations for the modalities for direct and indirect channels, drive process efficiency and compliance and lift structural issues to the BIU Provides formal Technical Training in the Philips Academy and on site. Consolidate field TOP product issues in the market, justify, prioritize and drive improvement initiatives towards Market organization. Monitor FCO implementation, drive FCO implementation efficiency and compliance, and lift issues to BIU. Analyze the market modality performance data. Initiate, define and deploy improvement initiatives defined in cooperation with the BIU Modality Performance Manager. Consolidate, justify and prioritize field TOP service & process issues in the market and drive improvement initiatives towards Market organization. Advice the Customer Care Center Coordinators or Field Services Engineers about required spare parts and resources. Analyses and gives input for the distributor performance evaluation process. Provide sales support around solution design for complex configurations based on specific customer requirements. Leading on-site First of a Kind Projects/Installations to coach/train local FSE's and project leaders You're the right fit if: Bachelor's/ Master's Degree in Engineering, Medical, Science or equivalent. Minimum 7 years of experience with Bachelor's in areas such as Technical Troubleshooting, Customer Service preferably in the Healthcare Industry. Excellent technical product knowledge in Intellivue products and PICiX. Deep technical expertise in healthcare IT environments and integration tools; Microsoft Windows server knowledge. Networking knowledge and CISCO CCNA are preferred. Strong communication and relationship management skills, with proven ability to work effectively across diverse cultural and language environments. Extensive experience in field customer services, with a solid understanding of customer needs, service delivery, and stakeholder collaboration. Fluent in English, verbal and written in addition to local language (minimum C1 level). Green Belt or equivalent certification. Willingness to travel (about 10%). Project Management, internal and external stakeholder management. Analytical and innovative change leader, experienced in benchmarking and driving change across Philips and distributor networks, with strong coaching skills and a disciplined, self managed approach. Proactive team player, adaptable to change, taking initiative while collaborating effectively and supporting others through coaching and continuous improvement. Good overall business/process knowledge (F&A, CS, Sales, Q&R, Manufacturing).

About the opportunity We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation. This is a hands on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes. This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast evolving, AI driven market. What to expect Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery. Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities. Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale. Lead cross functional teams, driving product vision, and executing product roadmaps in a fast paced, agile environment. Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface. Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas. Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision. Champion best practices in product management, including agile methodologies, data driven decision making, and experimentation. Drive clarity across multiple workstreams, balancing short term delivery needs with longer term strategic bets. Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade offs and driving high impact decisions within cross functional teams. Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well. What you need to be successful Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data focused product). Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user facing layers. Strong hands on product leadership: you are comfortable personally driving discovery, defining strategy, making trade offs, and stepping into execution details when needed. Own the definition and execution of group level goals aligned with company priorities and long term product vision. Proven track record in building and scaling data platforms and API first products, with the ability to drive innovation and adoption. Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders. Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates. Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact. Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams. You demonstrate grit and a willingness to dive into the details, taking a hands on approach to solving product challenges and driving execution. Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, dedicated to driving transformational change for our clients. We leverage proven technology, specialist teams, and extensive domain expertise to create robust technical foundations across platforms, data, and business applications. Our mission is fueled by a passion for technology as a means to solve complex business problems and achieve our clients' objectives. About the Role The Project Network Engineer plays a key role in the design and delivery of secure, resilient, and scalable network solutions as part of a major transformation programme for a large client in the energy sector. This is not a traditional BAU support role. It is a project led engineering position focused on the design, implementation, testing, and controlled transition of next generation network capabilities that support business growth, security, and operational resilience. The successful candidate will bring strong technical expertise across enterprise networking and security, with the ability to move confidently between detailed design work and hands on delivery. They will be comfortable producing low level designs, supporting proof of concept activity, building and validating solutions, and working directly with senior stakeholders and blue chip customers. The role requires someone who can contribute throughout the project lifecycle, from technical discovery and design through to implementation, testing, migration, and handover. Candidates should ideally be qualified to Cisco CCNP level, although those with CCNA and strong demonstrable project based experience will also be considered. Experience with Palo Alto technologies is highly desirable. Exposure to regulated or critical infrastructure environments such as energy, oil and gas, defence, or Operational Technology would be advantageous. Key Responsibilities Design and deliver enterprise network solutions across routing, switching, firewall, and where required wireless technologies, with a strong emphasis on project implementation rather than BAU administration. Produce high quality low level designs, implementation plans, migration plans, and build documentation to support project delivery. Deploy, configure, test, and optimise network infrastructure using strong Cisco networking knowledge at CCNP level or equivalent. Support the design and implementation of modern network architectures, including traditional three tier campus designs and spine leaf or fabric based architectures using technologies such as Cisco ACI or VXLAN EVPN. Configure and support Palo Alto security platforms, including next generation firewalls, Panorama, security policy implementation, NAT, VPNs, and threat prevention features. Apply strong working knowledge of core network protocols and services, including BGP, OSPF, IS IS, VXLAN, VLANs, HSRP/VRRP, routing policy, multicast, and related enterprise services. Undertake hands on build, proof of concept, lab validation, and technical testing activity to de risk delivery and validate designs before deployment into production. Troubleshoot and resolve complex technical issues encountered during project delivery, implementation, migration, or testing phases. Work closely with architects, project managers, security teams, and customer stakeholders to ensure solutions are aligned to agreed design principles, standards, and governance requirements. Support change execution through the preparation, rehearsal, and implementation of changes within controlled project and operational environments. Produce and maintain accurate technical documentation, including configuration baselines, as built records, network diagrams, test results, and support handover material. Contribute to technical workshops, design reviews, and customer discussions, with the confidence to explain technical decisions clearly and credibly. Understand how network infrastructure integrates with wider platform components, including compute and storage environments built on VMware, Nutanix, and Hyper V. Skills and Experience Strong enterprise networking background with hands on experience in project delivery, implementation, and design. Cisco networking expertise to CCNP level preferred; CCNA with strong relevant experience will also be considered. Good experience across core enterprise routing and switching technologies. Strong understanding of modern data centre and campus network design patterns. Experience with Palo Alto firewalls and centralised management through Panorama is desirable. Ability to produce detailed technical and low level design documentation to a high standard. Experience of delivering technical solutions in structured and governed environments. Strong troubleshooting and diagnostic skills across complex network environments. Comfortable working directly with customers, including large enterprise or blue chip organisations. Experience in regulated or critical infrastructure sectors such as energy, utilities, oil and gas, defence, or OT environments would be beneficial. Qualifications Cisco CCNP preferred Cisco CCNA or other relevant networking certifications will be considered Palo Alto certifications or relevant practical experience desirable Benefits At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Select to give your consent, or choose "Decline" or ignore this notice to continue without accepting non-essential technologies.To learn more, please seeWe're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.# The Opportunity # Duties/Responsibilities: Work cross-functionally across product lines and departments to drive alignment on quality and engineering initiatives, ensuring solutions scale while meeting both immediate and long-term objectives. Act as a senior technical leader within QE, providing guidance, influence, and decision-making support across teams. Own and evolve advanced automation, tooling, and framework strategy, including researching, adopting, and operationalizing AI-driven tooling to improve risk visibility, test effectiveness, and team productivity. Define and lead the mobile quality and automation strategy, partnering with Product and Engineering to ensure high-quality, scalable mobile delivery. Partner closely with Architects and Engineering Team Leads to influence system design early, embedding quality, testability, and reliability into architecture and delivery decisions. Provide hands-on technical leadership through framework design, proofs-of-concept, and critical automation contributions, while ensuring solutions are scalable, maintainable, and reusable across teams. Champion Quality Engineering best practices, continuously improving standards, processes, and ways of working across the organization. Mentor and coach Software Engineers in Test through code reviews, technical guidance, and best practices, raising the team's overall quality and capabilities. Operate autonomously within loosely defined problem spaces, identifying opportunities, setting direction, and driving initiatives with minimal oversight beyond high-level alignment. Serve as a multiplier by unblocking teams, simplifying technical decisions, and enabling consistent quality outcomes across multiple product areas. Participate in roadmap discussions with Quality and Engineering leadership, ensuring quality considerations are embedded into planning and execution. Travel may be required to support teams, planning, and strategic initiatives.# Required Skills/Abilities: Demonstrated experience working in fast-paced, iterative development environments with short feedback cycles. Strong background designing, developing, and maintaining automation frameworks and test strategies for web and mobile applications, including UI, API, contract, accessibility, and performance testing. Hands-on experience architecting and optimizing CI/CD workflows using GitHub Actions, including reusable workflows and environment-based deployments to enable fast, reliable, and scalable delivery. Proven ability to influence without authority, driving alignment and technical decisions across multiple teams and stakeholders, and leading initiatives through end-to-end execution. Excellent verbal and written communication and collaboration skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences. Strong analytical and problem-solving skills, with a proactive approach to identifying and mitigating quality risks. Ability to prioritize work effectively and delegate when appropriate to ensure timely delivery and team efficiency. Experience coaching and mentoring engineers, fostering technical growth and a culture of ownership and excellence. Willingness to travel as needed to support teams and strategic initiatives. Demonstrated alignment with UserTesting's values through day-to-day work and collaboration.# Education and Experience: Strong programming experience in one or more languages such as Ruby/Rails, JavaScript/Typescript, Go, or Python. High level of proficiency with modern automation tools and frameworks, such as Playwright , Cypress, Appium , Pactflow, and API testing tools. Deep understanding of software quality principles, automation practices, and testing methodologies. 10+ years of relevant experience, including 7+ years of hands-on technical automation and framework development. Experience working at all stages in the software development life cycle. Experience working in an Agile environment with distributed remote teams.# Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.# Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.UserTesting is looking for a Staff Software Engineer in Test based in Edinburgh, Scotland, to provide technical leadership across Quality Engineering. This role reports to the Senior Manager - Software Engineering in Test and acts as a trusted technical partner-collaborating closely on strategy, representing QE in technical forums when needed, and serving as a technical lead who amplifies impact across teams. Software Engineers in Test at UserTesting are integral partners to Engineering. Quality is a shared responsibility, and this role plays a key part in enabling teams to deliver reliable, scalable, and high-quality SaaS products.