17 jobs found

We are currently seeking an Assistant HR Business Partner to join a busy HR Advisory Services team in South Birmingham on a 12-month fixed term contract to start in July (although this can be flexible). This is a full-time position (37.5 hours per week) and offers hybrid working (2 days home working) and a salary of up to £48,822 per annum . This is a pivotal role in delivering a comprehensive HR service across a large organisation, providing expert advice and guidance on a wide range of employee-related issues and supporting strategic HR initiatives. Key Responsibilities: Providing timely, expert advice to managers on HR matters such as performance, sickness, conduct, grievance, TUPE, and probation Leading or supporting HR projects, driving process efficiencies and service improvements Undertaking employee consultations for TUPE and redundancy processes Collaborating with HR colleagues to resolve complex employee relations issues Analysing HR data to identify trends and propose improvements Coaching managers on HR processes and develop tools to enhance their capability Acting as a role model for organisational values, promoting equality and diversity About You: Demonstrated HR advisory experience across a broad range of HR areas Degree-level qualification or equivalent, plus CIPD qualification (or willingness to progress to Level 7) Strong knowledge of HR practice, employment legislation, and organisational policy Excellent interpersonal, communication, and influencing skills Ability to manage multiple priorities and work proactively in a fast-paced environment Highly proficient IT skills, including MS Office Commitment to continuous professional development and fostering an inclusive culture Benefits: 40 days holiday (inclusive of bank holidays) 14% employer pension contribution Flexible start/finish times and working patterns Key Details: Location: South Birmingham (2 days home working) Hours: Full-time (37.5 hours per week) Salary: Up to £48,822 per annum Contract Type: 12 month contract If the above seems a good fit for your experience then please get in touch today! James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Are you an experienced Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move If so, keep on reading. One of the highest rated managing agents in Manchester is looking for a customer focused person to join our block management department as a Property Manager, looking after buildings and estates in the Manchester area. Our aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered unlike our competitors. How are we genuinely different to the rest Firstly, portfolios are typically around units, compared to elsewhere. Secondly, we aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however, we also invite applications from those working in lettings management, facilities management or block management assistant roles looking to further their career, offering much more responsibility and challenges than lettings as you'll be looking after whole blocks of apartments and estates, not just singular properties. Those with considerable (5+ years) block property management experience will be considered for fast-track progression to a Senior Property Manager role, where the salary ranges from £40,000 £49,000 per year. We aren t a huge corporate, faceless agent customer service, being proactive and just getting the job done is what sets us out from our competitors. The daily duties would include, but not be limited to: Overseeing the smooth running of your portfolio taking calls, handling enquiries and arranging call outs with contractors. Keeping residents updated, either personally or via our bulk message platform. Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit. Assisting with budget and financial control checking expenditure and identifying debtors, using our very user-friendly system. Visiting and inspecting some of our developments you'd likely have a couple to look after directly, which will increase with experience. Helping to provide updates to clients informing them of issues and what our plans/recommendations are. Identifying potential new business, noting down developments that look unloved, and where we may be able to assist. A relevant qualification would be beneficial but not essential. We would support you in attaining TPI accreditation and provide ongoing training. Other ideal traits are: Basic knowledge of financial administration (service charge accounting). Effective numeracy and data entry skills. Excellent interpersonal skills. Ability to maintain a high level of accuracy. Ability to meet deadlines and grasp the urgency of departmental activities. Excellent problem-solving skills. Personal Skills/Attributes: Maintaining strict confidentiality. Demonstrate sound work ethics. Flexibility. Be assertive and dynamic. Be deadline driven. Maintaining relationships with all stakeholders. Can work independently. Problem analysis and solving. Professionalism. Fast learner. Full driving licence. Working Hours This role is full-time, 9am 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is primarily office based but home working (1 2 days per week) is available if needed. Salary We operate an experienced based salary banding system, linked with portfolio size and complexity. The salary range is between £30,000 £45,000 depending on experience and portfolio size, i.e. someone with no block management experience would be starting on circa £30,000pa. Career Progression Our team grows every few months due to new business being won regularly, meaning progression is real and we prefer to promote from within.

Billing Manager Pinpoint Resourcing are working with a large Property Business based in London who are actively seeking a Billing Manager to oversee a team of circa 10+ staff based in the UK. Duties: Manage end to end billing process Management and development of a large team of Billing Assistants Daily cost analysis Identifying and introducing process improvements Keep on top of the client accounts, making sure everything is recorded and up to date Setting & monitoring KPI's Making sure an issues that arise are dealt with in a timely manner Requirements: Worked for large business with annual turnover exceeding 100M Previous experience with energy billing Previous experience managing teams of at least 5 Salary + other information: 50,000 - 60,000 DOE 35% discretional bonus 4 days in the office, 1 day from home If you are interested in hearing more, please apply today! Due to the anticipated high volume of applications for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes. Pinpoint Resourcing Ltd is an employment agency and employment business.

Job Title: Office Manager Part- Time Permanent role Salary- £30,000- £40,000 Pro rata Location: Winchester Role Overview The Office Manager is responsible for the smooth and effective day-to-day operation of the Winchester office, ensuring it functions as a professional, welcoming, and highly efficient working environment. This role provides comprehensive administrative, facilities, and operational support to the local team, visiting executives, and senior stakeholders across the Group. Acting as the operational backbone of the office, the Office Manager plays a pivotal role in enabling productivity, maintaining confidentiality, and upholding the Group's high professional standards. Key Responsibilities & Accountabilities Executive & Senior Stakeholder Support Provide high-quality administrative and office support to the Executive Chairman, in close coordination with their Executive Assistant. Deliver administrative support to the permanent office team, as well as visiting Executives and Senior Managers across the Group. Manage interactions with discretion and professionalism, always maintaining strict confidentiality. Build effective working relationships with stakeholders across all levels of the business. Facilities Management Ensure the Winchester office is consistently maintained to a high professional standard, creating a clean, safe, comfortable, and welcoming environment. Ensure full compliance with all applicable health, safety, and regulatory requirements. Manage office facilities, equipment, and infrastructure, including IT-related matters in collaboration with Group IT and external service providers. Source and manage office suppliers and service providers, including negotiating terms and overseeing delivery. Maintain a strong working relationship with the office landlord or managing agent, including matters relating to leases, renewals, and office improvements. Office Administration & Operations Oversee all administrative and operational office functions to ensure efficient day-to-day operations. Develop, implement, and maintain office policies and procedures. Coordinate the office-wide calendar, including meetings, visits, travel, leave, and work-from-home schedules. Ensure all office-based meetings are well organised, including room bookings, IT support, and catering. HR & People Administration Provide day-to-day HR administrative support, including leave management and employee queries. Support the Finance team with payroll-related administration. Assist team members with employment-related matters such as HMRC, National Insurance, and work permits. Manage onboarding processes for new employees, including preparing workspaces, equipment, and access. Travel & Entertainment Coordinate and manage travel arrangements for executives and team members, including flights, accommodation, ground transportation, and visas, in liaison with the Group Travel Department. Make restaurant and hospitality bookings as required. Communications Manage internal office communications to ensure timely and effective information flow using appropriate channels (Email, Teams, WhatsApp). Coordinate communications during emergency or crisis situations as required. Supplier Payments Assist with processing supplier invoices within the Company's accounting systems. Support the setup of supplier payments for approval within the banking system. General & Team Engagement Maintain close daily working relationships with Executive Assistants across the Group. Act as the Winchester office coordinator for Group-wide initiatives, events, and programmes. Take the lead in fostering a positive office culture by organising team events and celebrations. Education & Certifications Essential Tertiary-level qualification in Business Administration, Office Management, or a related discipline. Valid driver's licence. Desirable Relevant professional administration or office management certification. Professional Experience Essential 5-10 years' experience in a similar Office Manager or senior administrative role. Experience working in a multinational environment, including managing across time zones, cultures, and geographies. Desirable Experience supporting senior executives or board-level stakeholders. Key Competencies Essential Exceptional attention to detail and accuracy. Strong written and verbal communication skills in English. Advanced proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). Excellent organisational and time-management skills, with the ability to multitask effectively. Strong interpersonal skills and the ability to engage confidently at all levels. Professional, discreet, and confidential approach. Culturally aware and sensitive. Self-motivated, proactive, and energetic. Able to work independently and take ownership. Flexible, resilient, and adaptable to changing priorities. Desirable Basic bookkeeping or finance administration experience. This is an exciting new role, one that you make your own and develop. The role will be working part time, everyday of the week, Monday to Friday. The hours will be 8am until 1pm or 2pm with some flexibility around these. This role is in central Winchester and will offer parking. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Title: Office Manager Part- Time Permanent role Salary- 30,000- 40,000 Pro rata Location: Winchester Role Overview The Office Manager is responsible for the smooth and effective day-to-day operation of the Winchester office, ensuring it functions as a professional, welcoming, and highly efficient working environment. This role provides comprehensive administrative, facilities, and operational support to the local team, visiting executives, and senior stakeholders across the Group. Acting as the operational backbone of the office, the Office Manager plays a pivotal role in enabling productivity, maintaining confidentiality, and upholding the Group's high professional standards. Key Responsibilities & Accountabilities Executive & Senior Stakeholder Support Provide high-quality administrative and office support to the Executive Chairman, in close coordination with their Executive Assistant. Deliver administrative support to the permanent office team, as well as visiting Executives and Senior Managers across the Group. Manage interactions with discretion and professionalism, always maintaining strict confidentiality. Build effective working relationships with stakeholders across all levels of the business. Facilities Management Ensure the Winchester office is consistently maintained to a high professional standard, creating a clean, safe, comfortable, and welcoming environment. Ensure full compliance with all applicable health, safety, and regulatory requirements. Manage office facilities, equipment, and infrastructure, including IT-related matters in collaboration with Group IT and external service providers. Source and manage office suppliers and service providers, including negotiating terms and overseeing delivery. Maintain a strong working relationship with the office landlord or managing agent, including matters relating to leases, renewals, and office improvements. Office Administration & Operations Oversee all administrative and operational office functions to ensure efficient day-to-day operations. Develop, implement, and maintain office policies and procedures. Coordinate the office-wide calendar, including meetings, visits, travel, leave, and work-from-home schedules. Ensure all office-based meetings are well organised, including room bookings, IT support, and catering. HR & People Administration Provide day-to-day HR administrative support, including leave management and employee queries. Support the Finance team with payroll-related administration. Assist team members with employment-related matters such as HMRC, National Insurance, and work permits. Manage onboarding processes for new employees, including preparing workspaces, equipment, and access. Travel & Entertainment Coordinate and manage travel arrangements for executives and team members, including flights, accommodation, ground transportation, and visas, in liaison with the Group Travel Department. Make restaurant and hospitality bookings as required. Communications Manage internal office communications to ensure timely and effective information flow using appropriate channels (Email, Teams, WhatsApp). Coordinate communications during emergency or crisis situations as required. Supplier Payments Assist with processing supplier invoices within the Company's accounting systems. Support the setup of supplier payments for approval within the banking system. General & Team Engagement Maintain close daily working relationships with Executive Assistants across the Group. Act as the Winchester office coordinator for Group-wide initiatives, events, and programmes. Take the lead in fostering a positive office culture by organising team events and celebrations. Education & Certifications Essential Tertiary-level qualification in Business Administration, Office Management, or a related discipline. Valid driver's licence. Desirable Relevant professional administration or office management certification. Professional Experience Essential 5-10 years' experience in a similar Office Manager or senior administrative role. Experience working in a multinational environment, including managing across time zones, cultures, and geographies. Desirable Experience supporting senior executives or board-level stakeholders. Key Competencies Essential Exceptional attention to detail and accuracy. Strong written and verbal communication skills in English. Advanced proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). Excellent organisational and time-management skills, with the ability to multitask effectively. Strong interpersonal skills and the ability to engage confidently at all levels. Professional, discreet, and confidential approach. Culturally aware and sensitive. Self-motivated, proactive, and energetic. Able to work independently and take ownership. Flexible, resilient, and adaptable to changing priorities. Desirable Basic bookkeeping or finance administration experience. This is an exciting new role, one that you make your own and develop. The role will be working part time, everyday of the week, Monday to Friday. The hours will be 8am until 1pm or 2pm with some flexibility around these. This role is in central Winchester and will offer parking. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

SF Partners is excited to be recruiting for a brilliant client of ours who are looking for a Senior Credit Controller based near Derby City Centre on a full time, permanent basis. 3 days working from home Full time - 37 hours 20 days + bank holidays + option to buy additional holidays Parking The Senior Credit Controller will be responsible for: - Support and mentor Credit Control Assistant. - Manage and monitor accounts, ensuring regular reviews and appropriate actions taken in line with policy. - Work alongside Income to resolve queries. - Hold regular meetings with the relevant Managers to review account status and issues. - Preparation of files to third-party solicitors when the company has been unsuccessful in obtaining payment. - Assist with ensuring that all Direct Debits are collected on time and posted to the ledger. - Assist with cash allocation when required. - Ensure compliance with company policies, procedures, relevant codes of practice, and legislation. - Provide ad hoc support to the wider organisation as required. - Support with audits. - Manage and monitor the Bad Debt Provision and related reporting. - Develop, document and maintain up to date transactional process documentation. - Identify and discuss any process improvements. - Manage the credit control inbox, ensuring queries are resolved promptly to prevent escalation. The ideal candidate will have the following: - Proven experience working in or a similar position - Great communication skills - Team player and personable - Excellent attention to detail If you are looking for a new and challenging role in Central Derby please apply for immediate consideration.

Overview Hybrid - 4 days working from home 1 day a week working from Milton Keynes Office. Join our Governance and Assurance team as an Assurance Assistant, where you'll play a key role in strengthening how Solus operates. You'll support internal audits, help improve processes, and work closely with teams across the business to ensure we continue to deliver safe, consistent, and high-quality performance. This role suits someone naturally curious, analytical, and confident working with detail-someone who enjoys getting into how things work and spotting opportunities to make them better. As Solus continues to expand nationally, this role is open to candidates based across the UK and supports working from home. However, there will be a requirement for a minimum of once-a-fortnight in-person attendance in the Milton Keynes / Dunstable area to support effective collaboration and team working. The role will also involve occasional travel to Solus & Aviva sites across the UK Responsibilities Carry out risk-based internal audits and support the delivery of the Annual Audit Plan. Produce clear, practical audit reports that help teams understand findings and implement improvements. Track progress against audit recommendations and work with managers to embed changes. Support external audit activity through evidence gathering, planning, and coordination. Contribute to continuous improvement of assurance processes and internal controls. Build strong working relationships with internal stakeholders across Finance, Risk,Governance and Operations. Qualifications Experience or interest in assurance, audit, compliance, risk, or process improvement. Strong analytical skills with the ability to understand, map, and challenge processes. Confident communicator with the ability to explain findings clearly and constructively. Comfortable working with digital tools and systems. Able to produce structured, concise written reports. Naturally organised, thorough and proactive, with a strong commitment to quality. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Buyer / Senior Buyer - New Homes (Fixed-Term Contract) Cannock Up to £55,000 + Car Allowance A reputable House Builder with offices located in the West Midlands are seeking a Fixed-term Buyer, will also consider a competent Assistant or even a Senior. Salary is up to £55K. There may also be a potential for this role to go permanent, dependent on the Candidate but there is business growth. Working closely with the Commercial Team you will be running live housing sites and responsible for bulk buying to contribute to the procurement of quality materials and services essential to the successful delivery of construction projects. Job Duties Source, evaluate and negotiate with suppliers to secure the best possible terms for materials and services required for construction projects. Manage purchase orders and contracts, ensuring compliance with company policies and regulatory requirements. Maintain accurate records of procurement activities and supplier performance for reporting purposes. Work closely with project managers and site teams to forecast material requirements and ensure timely delivery to meet project schedules. Identify opportunities for cost savings and process improvements within the procurement function. Monitor market trends and supplier capabilities to mitigate risks associated with supply chain disruptions. Ensure all purchased materials meet quality standards and specifications in line with project requirements. Required Qualifications Valid driving licence No formal degree required; however, relevant qualifications or training in procurement, supply chain management, or construction materials are advantageous. Experience Proven experience in material buying within the new build housing sector. Demonstrable track record of managing supplier relationships and negotiating favourable terms. Knowledge and Skills Strong understanding of construction materials, their applications and quality standards. Excellent negotiation and communication skills. Ability to analyse market conditions and supplier performance to inform purchasing decisions. Proficiency in procurement software and Microsoft Office applications. Organised with strong attention to detail and the ability to manage multiple priorities.

Finance Manager - Property & Assets Location: Hybrid home working / Didsbury / Manchester Salary: 49,934 increasing to 51,783 after 6 months Full Time / 35 hours per week / Permanent About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. Candidates / Role An exciting opportunity has arisen in the Finance team for a Finance Manager - Property & Assets to lead Southway Group's financial monitoring of its property and assets programme. This will entail collaborative work with service managers whilst preparing and reporting KPIs to demonstrate performance and driving improvements through internal controls and processes. You will also have: - Advanced accounts and general ledger skills. - Excellent verbal communication skills, able to explain financial information to residents and manage relations with internal customers effectively - Strong excel skills, with a knowledge of a range of functions and their application. Your main responsibilities would include: 1. Lead the development of effective reporting tools and financial data reports for the Property Services and Assets Teams to support the provision of good quality information for decision making, including concise written reports for the Executive and others. 2. Regular reporting of key performance indicators to show performance against targets (operational and financial), trends and any risk to Southway including non-compliance, reduced income/spend levels, loss of grant, ensuring escalation where necessary to develop remedial actions. 3. Contrast the results of stock condition surveys to Business Plan assumptions. Prepare and monitor long term budgets based on data from various sources including programme schedules, survey results and data from housing management system. This should outline any slippage, savings, acceleration and overspends, with corresponding impacts on current and future year budgets. 4. Support preparation of programme returns and grant claims to external partners (identifying works, administration and staffing elements), ensuring all data and explanations are evidenced with colleagues before submission. 5. Prepare fixed asset register and general ledger entries using data from the stock investment programme to ensure the accountancy for the capital works costs and related grant are correctly identified for individual properties and components. 6. Prepare budgets for Property Services including analysis of different workstreams (and agree recharges between DLO and the client) to ensure value for money is achieved via operational delivery. 7. Ensure the Finance Apprentice (Property & Assets) liaises productively with budget holders to analyse results and consider actions to deliver effective budgetary control. 8. Identify and drive improvements in processes and procedures which impact the financial performance of the repairs and maintenance service. 9. Assist budget holders to operate an effective system of electronic purchase order and invoice authorisation routines, resolving individual users' difficulties. Support budget holders to enable them to navigate through the financial processes, including the NOPO report, to improve data integrity and accurately record costs and grant income to be accrued. 10. Provide information to Finance Operations team supporting the preparation of monthly management accounts, annual statutory accounts and other reports as required (e.g. Funders Report) outlining performance and explanations on variances. Closing Date: Monday 13 October 2025 Interview Date: w/c Monday 20 October 2025 For an informal discussion about this role please contact Bhups Gohil, Assistant Director of Finance . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Role: Assistant Commercial Contracts Coordinator Salary: Competitive, Good Benefits & 10% Bonus Location: Woking, Hybrid Working (3 days in the office, 2 days from home - 8.30am-5pm Monday-Friday) At Impact Food Group , we re more than a school caterer. We re driven by creating a positive food culture and helping more students eat better food. Making a positive social impact is at the centre of our identity. We tirelessly learn, develop and make improvements in every way, every day. Delivered by our distinct and industry leading brands; Innovate , Cucina, Hutchisons and Chapter One , we cater for over 550,000 students, operating more than 800 schools with growth each year. Due to continued business growth an exciting opportunity has arisen for a Contract Manager to join the Commercial team with a focus on providing support to the wider business. You will join a growing Commercial team that is making a real impact on the success of Impact Food Group. Role Responsibilities: Contract Review Reviewing contracts to ensure they meet the company's needs and comply with legal standards. Collaborating with internal teams (e.g., sales) to gather information and define contract terms. Contract Execution and Management Ensuring contracts are executed correctly and in a timely manner. Drafting addendums to existing contracts. Managing the contract lifecycle, including tracking key dates, milestones, and deliverables. Maintaining accurate records of all contracts and related documentation. Compliance and Risk Management: Ensuring contracts comply with all applicable laws, regulations, and company policies. Identifying and assessing potential risks associated with contracts and implementing mitigation strategies. Communication and Stakeholder Management: Serving as the primary point of contact for contracts Communicating contract terms and obligations with sales Building and maintaining strong relationships with vendors and clients. About You Qualifications/Skills & Required Experience: Strong analytical and problem-solving skills: To evaluate contracts, identify risks, and resolve issues. Excellent negotiation and communication skills: To effectively negotiate contracts and communicate with stakeholders. Familiarity with contract law and regulations: To ensure contracts comply with legal requirements. Attention to detail: To ensure accuracy and thoroughness in contract management. Experience with contract management software and systems: To efficiently manage contracts and track performance. Ability to work independently and as part of a team: To effectively manage contracts and collaborate with stakeholders. Some legal background Excellent with Word What We d Love to Give You Competitive salary 25 days paid annual leave plus bank holidays. Company pension scheme. Access to our extensive online Learning platform and development opportunities An employee wellbeing platform. IFG rewards for highstreets discounts. Annual Summer Party with company awards. Additional Details IFG are committed to the safeguarding of children and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which we supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.

Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive

The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide. As our teams grow, we are seeking our next Unit Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. Every day is different at The Bread Factory, but here are some of the things you will be doing: Lead artisan bread production by delivering handcrafted loaves on time, every time, supported by your head bakers, assistant managers, and shift leaders. Champion craft and quality by ensuring every product meets world-class standards while supporting the launch of new artisan creations. Drive performance aligning with business KPIs, identifying how your bakery can make the biggest impact. Plan with precision by accurately forecast and schedule labour, while managing material use and costs effectively. Control waste, protect craft to implement smart processes that reduce waste and boost profitability without compromising quality. Maintain the highest standards by uphold Food Safety (BRC) and GMP audit excellence, embedding a culture of safety and performance. Collaborate across the wider business by working closely with technical, engineering, sales, packing, and customer support teams to deliver the very best for our customers. Inspire and develop your team, lead, motivate, train, and engage bakers at every level, nurturing skills and passion for artisan bread. Be a sustainability champion, support our mission to be soil positive and drive the transition to using only the finest organic flours. Our team tells us you will be a great addition if you have: The ability to inspire, motivate and engage teams, driving performance through support and collaboration. Experience in food production, ideally in an artisan bakery or a fast-paced FMCG environment. Passion for quality and standards, committed to food safety, health & safety, and delivering excellence for every customer. Operational know-how, skilled in planning, problem-solving, and making smart improvements to processes. Confidence with data and systems, comfortable using Excel, Word, Outlook, Power BI and Tropos to manage performance effectively. A role model mindset by leading by example with a positive, professional, and hands-on approach to craft and leadership. Courage and integrity, unafraid to challenge the status quo, always looking for better ways to raise standards and improve the business. What's in it for you: Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday + bank holidays Private Medical Insurance Salary Sacrifice Schemes Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset