We're currently seeking to support our People & Culture team by bringing in an experience HR Advisor to cover maternity leave for one of our permanent colleagues. It's likely that this FTC will be for between 9-12 months. Based from our Reading office, this role will work directly alongside the Head of People & Culture and another advisor to provide expert guidance on all aspects of HR, acting as a trusted partner to managers and employees. The role will focus on delivering high-quality advice on employee relations, data management and transfer, payroll, and HR workflows and systems. Field Seymour Parkes LLP is a full-service law firm based in Reading at the centre of the UK's Thames Valley, providing pragmatic, solutions focused advice across both business and personal matters. We are consistently recognised for the quality of our work, ranked as a Top Tier Firm by Legal 500 and a Top Ranked Law Firm by Chambers & Partners. We hold the Lexcel accreditation for excellence in legal practice management and client care, which we have maintained since 2001. We have 25 consecutive years of Investors in People accreditation, this achievement places FSP among a select group of organisations recognised for a long-term, consistent commitment to making work better. In 2021, we were awarded the Investors in People Gold Standard, an accolade held at the time by only 17% of accredited organisations (including just 14 law firms nationwide). In April 2026, FSP join Lawfront - a group of leading regional law firms who are dedicated to delivering comprehensive legal support to individuals and businesses nationwide. Our mission is to unite exceptional legal practices across the country in a single, supportive platform that drives accelerated growth, fosters innovation, and builds long-term value for all stakeholders. We're committed to ambitious growth and aspire to be a top 10 regional legal services business in the UK. Key Responsibilities of the Role Employee Relations & Conflict Resolution Lead and manage complex ER cases, including grievances, disciplinaries, and performance management. Provide proactive advice to managers on sensitive issues and risk mitigation. Facilitate resolution of workplace disputes through mediation and coaching. Develop strategies to maintain positive working relationships across multiple entities. Policy Development & Compliance Review, update, and harmonise HR policies across the group to ensure consistency and legal compliance. Support the rollout of group-wide initiatives and frameworks. Ensure adherence to employment legislation and regulatory requirements. Stakeholder Engagement & Advisory Support Act as a key point of contact for People & Culture matters across the network. Partner with managers and Heads of Department to drive cultural alignment and engagement. Coach and guide managers on people management best practices. Data & Reporting Maintain accurate HR records and documentation for ER cases and policy changes. Produce reports and monitor HR metrics to identify trends and recommend solutions. Assist with data transfer projects during firm integration to ensure accuracy Recruitment & Onboarding Support recruitment processes for key roles, ensuring a positive candidate experience. Assist in overseeing the onboarding and induction programs for new hires. General Promote continuous improvement and employee engagement. Support on responsible business initiatives including health and wellbeing, DEIB and employee engagement social activities. Accurate administration and record keeping Skills & Experience Required Ideally at least 4 years' experience of working in an advisory role with a proven track record in employee relations and conflict resolution Strong knowledge of UK employment law and HR best practice. Experience in HR systems and workflow implementation across diverse business units. Excellent communication, influencing, and stakeholder management skills. Ability to work autonomously and manage competing priorities in a fast-paced environment. Ideally have previous experience in a law firm or professional services CIPD Level 5 or above (or equivalent experience). IT savvy - experience of iTrent, Reach and Cornerstone would be advantageous, but not a requirement. If this sounds like you and is of interest, then please apply and we'll be in touch.
May 19, 2026
Contractor
We're currently seeking to support our People & Culture team by bringing in an experience HR Advisor to cover maternity leave for one of our permanent colleagues. It's likely that this FTC will be for between 9-12 months. Based from our Reading office, this role will work directly alongside the Head of People & Culture and another advisor to provide expert guidance on all aspects of HR, acting as a trusted partner to managers and employees. The role will focus on delivering high-quality advice on employee relations, data management and transfer, payroll, and HR workflows and systems. Field Seymour Parkes LLP is a full-service law firm based in Reading at the centre of the UK's Thames Valley, providing pragmatic, solutions focused advice across both business and personal matters. We are consistently recognised for the quality of our work, ranked as a Top Tier Firm by Legal 500 and a Top Ranked Law Firm by Chambers & Partners. We hold the Lexcel accreditation for excellence in legal practice management and client care, which we have maintained since 2001. We have 25 consecutive years of Investors in People accreditation, this achievement places FSP among a select group of organisations recognised for a long-term, consistent commitment to making work better. In 2021, we were awarded the Investors in People Gold Standard, an accolade held at the time by only 17% of accredited organisations (including just 14 law firms nationwide). In April 2026, FSP join Lawfront - a group of leading regional law firms who are dedicated to delivering comprehensive legal support to individuals and businesses nationwide. Our mission is to unite exceptional legal practices across the country in a single, supportive platform that drives accelerated growth, fosters innovation, and builds long-term value for all stakeholders. We're committed to ambitious growth and aspire to be a top 10 regional legal services business in the UK. Key Responsibilities of the Role Employee Relations & Conflict Resolution Lead and manage complex ER cases, including grievances, disciplinaries, and performance management. Provide proactive advice to managers on sensitive issues and risk mitigation. Facilitate resolution of workplace disputes through mediation and coaching. Develop strategies to maintain positive working relationships across multiple entities. Policy Development & Compliance Review, update, and harmonise HR policies across the group to ensure consistency and legal compliance. Support the rollout of group-wide initiatives and frameworks. Ensure adherence to employment legislation and regulatory requirements. Stakeholder Engagement & Advisory Support Act as a key point of contact for People & Culture matters across the network. Partner with managers and Heads of Department to drive cultural alignment and engagement. Coach and guide managers on people management best practices. Data & Reporting Maintain accurate HR records and documentation for ER cases and policy changes. Produce reports and monitor HR metrics to identify trends and recommend solutions. Assist with data transfer projects during firm integration to ensure accuracy Recruitment & Onboarding Support recruitment processes for key roles, ensuring a positive candidate experience. Assist in overseeing the onboarding and induction programs for new hires. General Promote continuous improvement and employee engagement. Support on responsible business initiatives including health and wellbeing, DEIB and employee engagement social activities. Accurate administration and record keeping Skills & Experience Required Ideally at least 4 years' experience of working in an advisory role with a proven track record in employee relations and conflict resolution Strong knowledge of UK employment law and HR best practice. Experience in HR systems and workflow implementation across diverse business units. Excellent communication, influencing, and stakeholder management skills. Ability to work autonomously and manage competing priorities in a fast-paced environment. Ideally have previous experience in a law firm or professional services CIPD Level 5 or above (or equivalent experience). IT savvy - experience of iTrent, Reach and Cornerstone would be advantageous, but not a requirement. If this sounds like you and is of interest, then please apply and we'll be in touch.
Customer Experience Manager - Heat Networks (12-14 Month FTC, Maternity Cover) Hybrid - London or Bristol (c. 3 days in office per week) PAYE or Approved Umbrella Only We're recruiting an experienced Customer Experience Manager to join our market-leading renewable energy client's Heat business on a 12-14 month maternity cover. You will co-lead customer experience across a growing portfolio of heat networks, ensuring customers receive high-quality, compliant and efficient service. Reporting to the Head of Customer Experience & Communications, and working alongside another Customer Experience Manager, you will manage service delivery via internal teams and external partners, drive continuous improvement and make sure customer journeys meet regulatory and industry standards (including Ofgem). Key responsibilities Service Delivery Oversee performance of outsourced providers across metering, billing, payment collection, complaints and contact centre. Monitor SLAs, report on performance and drive continuous improvement. Act as an escalation point for complex operational issues and service failures. Complaints & Customer Insight Own the end-to-end complaints framework, ensuring regulatory compliance and best practice. Manage complex and high-risk complaints, including escalation to the Energy Ombudsman. Lead a structured Voice of Customer programme (CSAT, NPS), using insight to inform operational and strategic decisions. Regulatory Compliance Ensure customer policies, processes and communications comply with Heat Trust, Ofgem and other relevant standards. Lead regular policy and process reviews in response to regulatory change and customer feedback. Support audits and mandatory quarterly/annual reporting to regulators. Onboarding & Engagement Support onboarding of new heat network sites and customers, ensuring a clear, positive, compliant experience from day one. Deliver customer engagement activities, including community events and onboarding communications. Provide training to client sales and customer teams and third-party suppliers. Operational & Billing Support Review and improve customer service processes and operating models. Use data and insight to enhance service and efficiency. Provide oversight of billing cycle activities (including billing runs) during Customer Operations Manager absence, ensuring accuracy and timeliness. About you You're an engaging, proactive professional who takes ownership, manages competing priorities and builds strong relationships across teams and partners. You will bring: Proven experience managing customer complaints in a regulated utilities environment, including escalations. Strong experience with metering and billing systems and processes. Experience delivering or contributing to CSAT/NPS or similar customer satisfaction programmes. Strong understanding of utilities regulation and customer protection frameworks. Confident user of CRM systems and digital tools. Excellent communication, analytical, problem-solving and organisational skills. Strong Excel skills, with experience interrogating data and producing regular reporting. Ability to work independently and in a matrix, cross-functional environment. Positive, approachable and collaborative style. Desirable: knowledge/experience of district heating, Heat Trust and relevant service standards. Experience & background c. 5+ years' experience in consumer utilities and consumer protection regulation. Demonstrable experience managing service delivery in customer-facing environments, including external service partners. Experience designing and implementing operational processes. Proven track record of running multiple projects/programmes and managing external stakeholders. How to apply For more information on this excellent opportunity with a leading renewable energy business, please contact the recruitment team on (phone number removed) or apply online and we'll be in touch. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
May 16, 2026
Seasonal
Customer Experience Manager - Heat Networks (12-14 Month FTC, Maternity Cover) Hybrid - London or Bristol (c. 3 days in office per week) PAYE or Approved Umbrella Only We're recruiting an experienced Customer Experience Manager to join our market-leading renewable energy client's Heat business on a 12-14 month maternity cover. You will co-lead customer experience across a growing portfolio of heat networks, ensuring customers receive high-quality, compliant and efficient service. Reporting to the Head of Customer Experience & Communications, and working alongside another Customer Experience Manager, you will manage service delivery via internal teams and external partners, drive continuous improvement and make sure customer journeys meet regulatory and industry standards (including Ofgem). Key responsibilities Service Delivery Oversee performance of outsourced providers across metering, billing, payment collection, complaints and contact centre. Monitor SLAs, report on performance and drive continuous improvement. Act as an escalation point for complex operational issues and service failures. Complaints & Customer Insight Own the end-to-end complaints framework, ensuring regulatory compliance and best practice. Manage complex and high-risk complaints, including escalation to the Energy Ombudsman. Lead a structured Voice of Customer programme (CSAT, NPS), using insight to inform operational and strategic decisions. Regulatory Compliance Ensure customer policies, processes and communications comply with Heat Trust, Ofgem and other relevant standards. Lead regular policy and process reviews in response to regulatory change and customer feedback. Support audits and mandatory quarterly/annual reporting to regulators. Onboarding & Engagement Support onboarding of new heat network sites and customers, ensuring a clear, positive, compliant experience from day one. Deliver customer engagement activities, including community events and onboarding communications. Provide training to client sales and customer teams and third-party suppliers. Operational & Billing Support Review and improve customer service processes and operating models. Use data and insight to enhance service and efficiency. Provide oversight of billing cycle activities (including billing runs) during Customer Operations Manager absence, ensuring accuracy and timeliness. About you You're an engaging, proactive professional who takes ownership, manages competing priorities and builds strong relationships across teams and partners. You will bring: Proven experience managing customer complaints in a regulated utilities environment, including escalations. Strong experience with metering and billing systems and processes. Experience delivering or contributing to CSAT/NPS or similar customer satisfaction programmes. Strong understanding of utilities regulation and customer protection frameworks. Confident user of CRM systems and digital tools. Excellent communication, analytical, problem-solving and organisational skills. Strong Excel skills, with experience interrogating data and producing regular reporting. Ability to work independently and in a matrix, cross-functional environment. Positive, approachable and collaborative style. Desirable: knowledge/experience of district heating, Heat Trust and relevant service standards. Experience & background c. 5+ years' experience in consumer utilities and consumer protection regulation. Demonstrable experience managing service delivery in customer-facing environments, including external service partners. Experience designing and implementing operational processes. Proven track record of running multiple projects/programmes and managing external stakeholders. How to apply For more information on this excellent opportunity with a leading renewable energy business, please contact the recruitment team on (phone number removed) or apply online and we'll be in touch. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
CRM Manager - 12-Month FTC Hybrid (3 days in office) My client is looking for a CRM Manager to take full ownership of CRM testing, lead generation and conversion strategy for a fast-paced, multi-brand business. This is a 12-month maternity cover opportunity within a collaborative marketing team that values creativity, agility and results. The successful candidate will have the freedom to test, learn and optimise while shaping how the business connects with customers across multiple brands. Key Responsibilities: Own CRM testing and optimisation across the customer journey (A/B, multivariate, segmentation). Drive lead generation and conversion through data-led CRM campaigns. Track key metrics and performance data to inform strategy and reporting. Collaborate with marketing, digital and commercial teams to deliver tailored CRM journeys. Manage and evolve CRM tools, including Salesforce. Champion a results-first mindset with a clear commercial focus. About You: Proven experience in CRM or campaign management, ideally in a multi-brand, agency or consultancy setting. Strong track record in lead generation and conversion campaigns. Hands-on experience with CRM platforms such as Salesforce, Mailchimp or Campaign Monitor. Analytical thinker with the ability to translate data into actionable insight. Proactive, collaborative and commercially minded. If you're passionate about using CRM to drive engagement and commercial growth, please get in touch to find out more. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Oct 08, 2025
Contractor
CRM Manager - 12-Month FTC Hybrid (3 days in office) My client is looking for a CRM Manager to take full ownership of CRM testing, lead generation and conversion strategy for a fast-paced, multi-brand business. This is a 12-month maternity cover opportunity within a collaborative marketing team that values creativity, agility and results. The successful candidate will have the freedom to test, learn and optimise while shaping how the business connects with customers across multiple brands. Key Responsibilities: Own CRM testing and optimisation across the customer journey (A/B, multivariate, segmentation). Drive lead generation and conversion through data-led CRM campaigns. Track key metrics and performance data to inform strategy and reporting. Collaborate with marketing, digital and commercial teams to deliver tailored CRM journeys. Manage and evolve CRM tools, including Salesforce. Champion a results-first mindset with a clear commercial focus. About You: Proven experience in CRM or campaign management, ideally in a multi-brand, agency or consultancy setting. Strong track record in lead generation and conversion campaigns. Hands-on experience with CRM platforms such as Salesforce, Mailchimp or Campaign Monitor. Analytical thinker with the ability to translate data into actionable insight. Proactive, collaborative and commercially minded. If you're passionate about using CRM to drive engagement and commercial growth, please get in touch to find out more. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
