70 jobs found

Inside IR35 - (Apply online only) / Day, West Midlands (Coventry) We are seeking an experienced Smart Bar Technician / Desktop Support Engineer to provide onsite technical support within a busy corporate environment. You will deliver face-to-face and remote support across Windows 11, Office 365 and enterprise x64 hardware environments, acting as a key point of contact for end-user IT issues. Key Skills Required: Windows 11 support Office 365 / Teams / Outlook Azure AD & Intune SCCM imaging & deployments Enterprise x64 hardware support Laptop/Desktop builds & troubleshooting IT ticketing systems AV / meeting room support Excellent customer service skills Experience Needed: 1st/2nd Line Support experience High-volume support environments Hardware diagnostics, BIOS, drivers & device repairs Onboarding/offboarding users Strong communication skills Ideal for Desktop Support Engineers, EUC Engineers or IT Support Analysts looking for their next contract opportunity. Apply now for immediate consideration.

8 Month FTC Hybrid Working Leicester Based (Open to London location) We are currently partnering with a well-established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management & Resolution Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity Analyse and troubleshoot system faults, service disruptions, and performance issues Manage and resolve incidents and service requests within agreed SLAs Technical Support & System Maintenance Install, configure, and maintain hardware and software components Support infrastructure environments including servers, networking equipment, and core business applications Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues User Support & Collaboration Work closely with end users to understand issues and provide clear, effective technical support Support escalated technical queries requiring deeper infrastructure or systems knowledge Share knowledge and contribute towards team development on recurring or complex technical issues Documentation & Continuous Improvement Maintain accurate records of troubleshooting activity, resolutions, and system changes Contribute towards internal knowledge base articles and support documentation Identify opportunities to improve support processes, efficiency, and service delivery standards Candidate Profile Our client is open to individuals who meet the core technical requirements through either direct experience or transferable technical backgrounds. Additional certifications and specialist skills will be considered advantageous. Essential Experience & Skills Proven experience within a 2nd Line, 3rd Line, or similar technical support environment Strong troubleshooting knowledge across hardware, software, networking, and infrastructure Experience supporting Windows and/or Linux server environments Strong understanding of diagnosing and resolving infrastructure-related issues Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users Strong organisational and workload management skills Ability to work both independently and collaboratively within a wider IT team Desirable Experience Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation, or similar Experience with cloud technologies including Entra, Microsoft 365, and Exchange Exposure to scripting or automation tools such as PowerShell Understanding of IT security principles and best practices Previous experience within a customer-facing technical support environment This is an excellent opportunity to join a forward-thinking organisation offering a supportive environment, strong technical exposure, and genuine long-term career development within a growing business. Please contact Navia at LNJ Recruitment with any questions regarding this vacancy.

1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and our ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What We Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop your IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we d love to hear from you. Apply now by sending your CV.

My client seeks to recruit a seasoned desktop support engineer - you will join a team supporting in the investigation and resolution of Desktop issues in a 1st / 2nd line capacity, acting as a central escalation point in resolving and ensuring that SLA's are adherred to. Previous experience of supporting Exec / C-Suite users, providing a white glove service is a must! This prestige customer site requires an onsite presence, working within a team and supporting during the hours of 08.00-18.00 (rota basis), strong communication skills are essential to complement your technical skills: Windows Operating Systems, PC & Laptop hardware setup, configuration and support, Apple knowledge primarily iphones and pads, network understanding, combined with a self starter attitude.

2nd Line IT Support Engineer (Field & Remote) - 40,000/ 45,000 - Peterborough Principal IT are currently working with a leading Managed Service Provider who are looking to recruit an experienced IT Support Engineer to join their growing technical team. This is an excellent opportunity for a customer-focused engineer who enjoys a mix of remote support, onsite work, and hands-on troubleshooting across a broad range of modern technologies. Based from their Peterborough office, with regular travel to customer sites including Heathrow, this role will primarily support a key strategic client while also assisting across the wider managed services customer base. The successful candidate will play an important role in delivering high-quality support services, maintaining strong client relationships, and contributing to ongoing service improvements within a fast-paced MSP environment. The Role As an IT Support Engineer, you will provide both remote and onsite technical support across a variety of customer environments. You will be responsible for diagnosing and resolving escalated technical issues, supporting infrastructure and cloud technologies, and ensuring excellent customer service delivery at all times. This role would suit someone with previous MSP or service desk experience who enjoys working across multiple technologies and building strong client relationships. Key Responsibilities Provide 2nd line technical support across customer environments Resolve escalated incidents from the 1st line support team Deliver both remote and onsite support where required Troubleshoot issues across systems, networks, infrastructure, and applications Manage and update tickets through the service desk platform Ensure tickets are progressed within agreed SLAs Escalate complex technical issues to senior engineers where necessary Attend customer sites to deliver onsite technical support Create and maintain technical documentation and knowledge base articles Monitor infrastructure alerts through RMM and monitoring platforms Support ongoing service improvement and automation initiatives Promote IT security best practices across customer environments Build strong working relationships with customers and stakeholders Technologies You will gain exposure to a broad range of technologies including: Microsoft Technologies Microsoft 365 Exchange Online SharePoint Microsoft Teams Entra ID / Azure Active Directory Intune / Endpoint Management Windows 10 & Windows 11 Windows Server Microsoft Defender Cloud & Infrastructure Microsoft Azure VMware & Hyper-V Backup & Disaster Recovery solutions Identity & Access Management Networking Cisco Meraki Firewalls VPN connectivity Network troubleshooting Support Tools RMM platforms Service desk systems Remote support tools Monitoring & alerting systems Skills & Experience Required Minimum 2 years' experience within an IT support, MSP, or service desk environment Strong troubleshooting and diagnostic skills Experience supporting Microsoft 365 environments Good understanding of networking technologies Experience using ticketing and remote support systems Excellent communication and customer service skills Strong organisational and prioritisation abilities Full UK driving licence Willingness to travel to customer sites when required Certifications Essential Microsoft Associate Certification (MD-102 or MS-102) or equivalent Desirable AZ-104 SC-300 Cisco Meraki certifications If you are an experienced 2nd line IT support engineer looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you. INDGH

Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking SC-cleared Deployment Engineers to support the Project Manager on-site as part of project, a large-scale Windows 11 laptop refresh programme. The role will involve deploying new devices, providing hands-on desk side support, and assisting end users with any post-deployment issues to ensure a smooth transition with minimal disruption. Location: RNAS Culdrose - Helston Daily Rate: £19.85/hr PAYE, £25.75/hr UMB Contract Length: 02nd July 2026 till 23rd July Key Responsibilities: Deploy and configure Windows 11 laptops in line with project build standards Perform device setup, imaging, application installation, and user handover Provide on-site desk side support to end users during and after deployment Troubleshoot and resolve issues related to: Windows 11 OS User profiles and access Connectivity, peripherals, and applications Work closely with the Project Manager to meet rollout schedules and priorities. Escalate complex issues to relevant support teams where required Accurately record deployments, issues, and resolutions Ensure devices meet security, compliance, and asset management requirements Key Requirements: Proven experience in Windows laptop deployments or refresh projects Strong working knowledge of: Windows 10/11 Desk side/End User Support Device configuration and troubleshooting Experience supporting users in busy on-site environments Ability to communicate clearly with non-technical users Comfortable following structured rollout processes and procedures Additional Information: Active SC Clearance (must be current) Willingness to work on-site throughout the deployment Strong customer service and professional approach How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

1st / 2nd Line Support Engineer Location: Aldershot Salary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities Deliver IT support to a variety of clients Provide both remote and onsite troubleshooting and fault resolution Install, configure and maintain Windows desktops, servers and applications Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams) Manage Active Directory, Group Policy, user provisioning and permissions Diagnose and resolve hardware, software and basic network issues Maintain accurate documentation and update ticketing systems Ensure support tickets are managed in line with agreed SLAs Communicate effectively with clients, providing clear updates and managing expectations Assist with project work including migrations, upgrades and new deployments Required Skills & Experience 1+ years' experience in an IT support role (MSP experience highly desirable) Strong knowledge of: Windows 10/11 Windows Server (2016/2019/2022) Active Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.

Join a growing Yorkshire MSP where you ll support varied clients, work across Microsoft environments and keep building your technical skills. IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered. What s on offer £26,000 to £31,000 salary full-time permanent role varied MSP environment exposure to different technologies and client sites supportive, close-knit team technical development opportunities immediate start available, with notice periods accommodated What you ll be doing managing support calls and service tickets resolving 1st and 2nd line IT issues supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11 carrying out routine server and desktop maintenance supporting client projects maintaining service levels and client documentation delivering clear, professional customer service What we re looking for You should ideally have 3 to 4 years experience in IT support , with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include: Microsoft 365 Active Directory and Group Policy Windows Server and Windows 11 networking fundamentals, including routers and switches strong customer service skills good attention to detail and organisation Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful. Why join ISL Technology? ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You ll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience. Apply now If you re an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply. Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.

Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.

Job Title: 2nd Line Support Engineer Salary: £28,000 - £32,000 per annum (depending on experience) Location: Hemel Hempstead Hours: Monday to Friday, covering shifts between 8:00am - 6:00pm A rapidly expanding IT consultancy and cloud services provider is looking for a 2nd Line Support Engineer to join their growing team. This is a fantastic opportunity for a driven individual with managed services experience who is keen to broaden their technical exposure and take the next step in their career. Interested in finding out more? You'll be part of a close-knit, fast-paced team where teamwork is essential. The company promotes a positive working environment, with regular social events and a strong focus on employee development through tailored training and progression opportunities. Key responsibilities: Handling and resolving service tickets through the internal helpdesk system Communicating with clients to understand and meet their IT needs Supporting, recommending, and implementing appropriate technology solutions Ensuring the smooth day-to-day running of client IT systems Delivering support via phone, remote tools, and occasional on-site visits Assisting with project delivery from initial scoping through to completion and aftercare Skills and experience required: Experience with Microsoft Windows (7 and above) and Microsoft Office (2010 onwards) Strong knowledge of Microsoft 365 environments Familiarity with networking equipment such as switches, routers, and firewalls Previous experience working within a busy IT support/helpdesk environment Ideally 2-3 years' experience in IT support within a managed services setting Full UK driving licence and access to a vehicle Excellent communication and customer service skills Strong attention to detail with the ability to learn quickly A proactive mindset and enthusiasm for new technologies Ability to work effectively within a collaborative team Additional information: This is primarily an office-based role, with occasional travel to client sites (approximately twice per month) Ideal for someone passionate about IT and eager to gain exposure to a wide range of technologies Clear opportunities for career progression within a growing organisation Candidates with experience in roles such as IT Support Engineer, Infrastructure Engineer, IT Service Engineer, IT Support Consultant, or IT Service Consultant are also encouraged to apply. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.

2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge with virtualization technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer Colchester £32,000-£35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Technical consultant required for my rapidly growing organisation. You will look after the Delivery of high-quality service and consultancy to meet customer and business requirements. Provide support to ongoing and new projects across a plethora of technologies, rapidly adapting to fulfil requirements in a fast-paced business sector. This would be the perfect role for someone that wants to move on from a 2nd line support role into a 3rd line role. You must have strong Linux experience. You must be a British Citizen and willing to undergo Security Clearance Key Tasks and Responsibilities Hold and Maintain a High level of Security clearance. Undertake customer project activities to deliver both company specific and third-party solutions. Management of planning, delivery and implementation of these solutions. Undertake delivery of internal or R&D projects as required. Produce accurate and comprehensive up to date documentation on build procedures and product training material, ensuring relevance and suitability. Build Nexor appliances and standard product. Support the business in marketing and pre-sales activities. Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools, adhering to Service Level Agreements. Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix requests as required. Validate hot fixes and components prior to shipping solutions to customers in conjunction with the Release Engineer. Issue licences as required, both for Nexor product and other third parties, as necessary. Maintain good customer records, ensuring accuracy and timeliness of information with a level of detail is appropriate to the customer. Provide detailed customer site visit reports, outlining activities and constraints. Key Attributes May be required to work unsociable hours to meet the demands of the role. This may be at short notice in exceptional circumstance. Prepared to travel internationally as required. May be required to work weekends or bank holidays. Manage and prioritise workload in conjunction with management and make decisions based on the information available. Approach problems in a logical and controlled manner utilising available resources, processes, and procedures with the ability to work autonomously. Maintain a good working knowledge of company products and projects. Uphold company values. Provide into the company processes as part of continual improvement. Understanding of Infrastructure and Network topology. Proficiency or experience using Linux based Operating Systems. Experienced in Virtualisation technologies. Experience and/or understanding of packet capture tools and their ability to debug complex network issues. Ability to work independently and as part of a small team.

Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

IT Field Engineer Addlestone/ Epsom £30,647 + 34 Days Holiday + Local Government Pension + Excellent Benefits + Long-Term Progression + Car Millage Are you an IT Support Engineer with experience in first or second line support?Do you want a varied, field-based role where you'll work across multiple sites, develop your technical skills, and play a key role in keeping critical systems running?This is a fantastic opportunity to join a large, forward-thinking organisation that is heavily invested in technology and continuous improvement. Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive.With a strong focus on collaboration, innovation and development, this organisation offers clear progression pathways, ongoing training, and a genuinely supportive team culture. You'll be part of a well-structured IT function where your contribution has real impact and your development is prioritised.In this role, you'll be responsible for delivering first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported. You'll work on a mix of day-to-day troubleshooting, installations, system upgrades and wider IT projects, giving you a highly varied and engaging workload.You'll also play a key role in maintaining hardware, supporting network infrastructure, monitoring system performance and ensuring security and compliance standards are met. This is a hands-on role where no two days are the same, ideal for someone who enjoys problem solving and working in different environments.The ideal candidate will have experience in a 1st and 2nd line role, have a full driving licence and live in a commutable distance to Addlestone or Epsom The organisation is known for investing in its people, offering structured development, defined career pathways and a strong benefits package. This includes a generous holiday allowance of 34 days, access to a local government pension scheme, wellbeing support including 24/7 GP access, and additional perks such as retail discounts and cycle to work schemes. The Role Provide first and second line IT support across multiple sites Monitor and respond to service desk tickets within agreed timeframes Install, configure and maintain hardware, software and network systems Support system upgrades, deployments and IT projects Maintain equipment and carry out basic repairs when required Monitor backups, system performance and security processes Ensure compliance with IT policies, data protection and legislation Support users and troubleshoot technical issues in a professional manner The Person Experience in first or second line IT support Strong knowledge of end-user devices, networks and IT systems Excellent problem-solving skills and attention to detail Ability to communicate effectively with non-technical users Understanding of data protection and IT compliance Full UK driving licence and willingness to travel between sites Candidates must live in a commutable distance to the Addlestone or Epsom area. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

2nd Line Desktop Engineer x2 - Barrow-In-Furness A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 32-36k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness. Duties Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Experience: In-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow)