CITIZENS ADVICE STAFFORDSHIRE NORTH AND STOKE ON TRENT
Purpose of the job Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time. Equality and Diversity: All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination. Responsibilities: 1. Casework The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions. This includes but is not limited to, dealing with emergencies, making use of the Breathing Space scheme, making offers of repayment, drafting financial statements, advising on insolvency options and providing budgeting advice. They will ensure that income maximisation is carried out and refer to other in-house advisers or specialist agencies as appropriate. They will be required to act for the client where necessary and communicate with third parties to progress a case. Advice will be delivered through a variety of channels including face to face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements. The post-holder will work to individual targets that must be met in order to contribute to team targets. 2. Administration - they will be responsible for ensuring that an efficient system of administration for all work is in place and that advice is provided in accordance with quality requirements, with cases recorded accurately and in a timely manner. 3. Professional Development - they will be responsible for sharing knowledge and best practice with colleagues to improve the quality of advice and will be expected to keep up to date with relevant legislation, case law, policies and procedures through regular internal and external training. They may be required to provide training to internal staff or external organisations where appropriate. 4. Research & Campaigning they will assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel, regularly reviewing their work to highlight common or significant issues. 5. External Links they will develop positive links with external organisations and may represent CASNS at meetings or events. 6. Outreach they will be required to work at various venues across the are Person Specification: Qualifications 1. They will be accredited to MaPS Caseworker level or be close to achieving this. Essential 1. The successful applicant will demonstrate that they understand the aims and principles of CASNS. 2. A willingness to adhere to Debt Advice Quality Standards. Knowledge and Experience 1. Demonstrable knowledge and experience of debt advice and casework. 2. Experience dealing with challenging cases and vulnerable debt advice clients. 3. Experience of or willingness to work in outreach settings with an understanding of information assurance and safety in those settings. 4. Have essential IT and telephone skills and the ability to use an online case management system to store and maintain case records. 5. A proven commitment to Continuous Professional Development (CPD). 6. Have a good, up-to-date understanding of the application of Equality, Diversity and Inclusion to the provision of advice. 7. Demonstrate competence in and experience of supporting other advisers within a team. 8. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face. Skills 1. Good numeracy skills and the ability to check calculations, prepare budgets and financial statements and read benefit statements. 2. The ability to analyse and interpret complex information. 3. Good oral and written communication skills and the ability to communicate well with a wide range of people including members of the public and external agencies. 4. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. 5. The ability to organise their workload, monitor and maintain own standards and prioritise work to meet deadlines and targets. Personal Qualities 1. They will be empathetic, professional and approachable. 2. They will be comfortable working within a team with varying levels of experience. 3. They will positively contribute to the morale of the team.
May 14, 2026
Full time
Purpose of the job Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time. Equality and Diversity: All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination. Responsibilities: 1. Casework The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions. This includes but is not limited to, dealing with emergencies, making use of the Breathing Space scheme, making offers of repayment, drafting financial statements, advising on insolvency options and providing budgeting advice. They will ensure that income maximisation is carried out and refer to other in-house advisers or specialist agencies as appropriate. They will be required to act for the client where necessary and communicate with third parties to progress a case. Advice will be delivered through a variety of channels including face to face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements. The post-holder will work to individual targets that must be met in order to contribute to team targets. 2. Administration - they will be responsible for ensuring that an efficient system of administration for all work is in place and that advice is provided in accordance with quality requirements, with cases recorded accurately and in a timely manner. 3. Professional Development - they will be responsible for sharing knowledge and best practice with colleagues to improve the quality of advice and will be expected to keep up to date with relevant legislation, case law, policies and procedures through regular internal and external training. They may be required to provide training to internal staff or external organisations where appropriate. 4. Research & Campaigning they will assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel, regularly reviewing their work to highlight common or significant issues. 5. External Links they will develop positive links with external organisations and may represent CASNS at meetings or events. 6. Outreach they will be required to work at various venues across the are Person Specification: Qualifications 1. They will be accredited to MaPS Caseworker level or be close to achieving this. Essential 1. The successful applicant will demonstrate that they understand the aims and principles of CASNS. 2. A willingness to adhere to Debt Advice Quality Standards. Knowledge and Experience 1. Demonstrable knowledge and experience of debt advice and casework. 2. Experience dealing with challenging cases and vulnerable debt advice clients. 3. Experience of or willingness to work in outreach settings with an understanding of information assurance and safety in those settings. 4. Have essential IT and telephone skills and the ability to use an online case management system to store and maintain case records. 5. A proven commitment to Continuous Professional Development (CPD). 6. Have a good, up-to-date understanding of the application of Equality, Diversity and Inclusion to the provision of advice. 7. Demonstrate competence in and experience of supporting other advisers within a team. 8. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face. Skills 1. Good numeracy skills and the ability to check calculations, prepare budgets and financial statements and read benefit statements. 2. The ability to analyse and interpret complex information. 3. Good oral and written communication skills and the ability to communicate well with a wide range of people including members of the public and external agencies. 4. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. 5. The ability to organise their workload, monitor and maintain own standards and prioritise work to meet deadlines and targets. Personal Qualities 1. They will be empathetic, professional and approachable. 2. They will be comfortable working within a team with varying levels of experience. 3. They will positively contribute to the morale of the team.
Various locations across the Liverpool area. Some flexible hybrid working - 4 days office based, 1 day work from home. 1 Permanent and 1 Fixed term until 30th June 2027 Hours: 35 Hours per week About the Role Role Purpose: Do you enjoy helping people? Are you a compassionate and people focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward? The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation s clients. The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service. A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information. They will work collaboratively with their team, management and external organisations. Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time. Requirements To be appointed as a Debt Advice Caseworker, you will need to have: 1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions. OR To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We re not looking for the finished article, if you have the right attitude then we can help to develop your skills. 2. Experience of achieving performance and quality targets/KPIs. 3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards. 4. Effective oral/written communication skills and be numerate to the level required by the tasks. 5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment. 6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures. 7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials. 8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. 9. Ability and willingness to work as part of a team. 10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy 11. Ability to work across different sites within Liverpool. 12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. Equality and Diversity: All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination. Responsibilities: 1. Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans. 2. Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits. 3. Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties. 4. Ensure income maximisation through the take up of appropriate welfare benefits. 5. Prepare and present cases to statutory bodies, tribunals, and courts when required. 6. Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers. 7. Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework. 8. Comply with systems for monitoring and reporting purposes. 9. Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets. 10. Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary. 11. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation. Research and Campaigns 1. Keep up to date with current research trends and campaign issues. 2. Participate in research and campaigns activity by providing information on client s circumstances and acting on behalf of the client. Essential Criteria 1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity. 2. An understanding of the problems and issues associated with unmanageable debt and their implications for clients and advice service provision. 3. Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training. 4. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face. 5. The ability to understand the needs of others and to empower clients to take action for themselves. 6. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets. 7. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. 8. The ability to work as part of a team and to respond positively to change. How to Apply For more information and to apply, please click on the Redirect button. About us Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023. CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust. We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
May 13, 2026
Full time
Various locations across the Liverpool area. Some flexible hybrid working - 4 days office based, 1 day work from home. 1 Permanent and 1 Fixed term until 30th June 2027 Hours: 35 Hours per week About the Role Role Purpose: Do you enjoy helping people? Are you a compassionate and people focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward? The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation s clients. The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service. A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information. They will work collaboratively with their team, management and external organisations. Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time. Requirements To be appointed as a Debt Advice Caseworker, you will need to have: 1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions. OR To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We re not looking for the finished article, if you have the right attitude then we can help to develop your skills. 2. Experience of achieving performance and quality targets/KPIs. 3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards. 4. Effective oral/written communication skills and be numerate to the level required by the tasks. 5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment. 6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures. 7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials. 8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. 9. Ability and willingness to work as part of a team. 10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy 11. Ability to work across different sites within Liverpool. 12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. Equality and Diversity: All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination. Responsibilities: 1. Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans. 2. Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits. 3. Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties. 4. Ensure income maximisation through the take up of appropriate welfare benefits. 5. Prepare and present cases to statutory bodies, tribunals, and courts when required. 6. Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers. 7. Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework. 8. Comply with systems for monitoring and reporting purposes. 9. Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets. 10. Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary. 11. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation. Research and Campaigns 1. Keep up to date with current research trends and campaign issues. 2. Participate in research and campaigns activity by providing information on client s circumstances and acting on behalf of the client. Essential Criteria 1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity. 2. An understanding of the problems and issues associated with unmanageable debt and their implications for clients and advice service provision. 3. Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training. 4. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face. 5. The ability to understand the needs of others and to empower clients to take action for themselves. 6. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets. 7. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. 8. The ability to work as part of a team and to respond positively to change. How to Apply For more information and to apply, please click on the Redirect button. About us Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023. CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust. We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 09, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
RISE is looking for an experienced feminist Housing Outreach and Sanctuary Scheme Caseworker (Maternity Cover) to work closely with our casework and housing team to work with domestic abuse survivors and their families with specific housing-related needs, providing support and guidance related to their housing needs and to their experiences of DVA. About the role: Together with your team you will build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing. This is a fantastic opportunity to join a highly regarded women-led, women-centred and trauma informed charity with 30+-years track-record in violence against women and girls (VAWG) and LGBT+ Domestic Abuse. The postholder will be confident with the use of Microsoft Office, able to remain professional when handling confidential material, be an excellent communicator and ideally, have experience of working in a busy office environment. Key responsibilities: Hold a caseload of their own and co-work with a team working with domestic abuse survivors and their families with specific housing-related support needs, providing support and guidance related to their housing/homelessness needs and to their experiences of DVA. Build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing. She will implement and coordinate the Sanctuary Scheme within Brighton and Hove to provide security options to make their homes safe with an Outreach / Sanctuary case load. We offer hybrid working with requirements to be onsite. We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. On appointment, you will be expected to complete a DBS disclosure and supply us with references. This role is maternity cover, initially for 9 months, with possible extension. This post is subject to a DBS check. This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. The successful candidate will join a highly regarded women-led, women-centred, and trauma-informed charity with almost 30-years track record in violence against women and girls (VAWG) and LGBT Domestic Abuse. RISE is committed to ending racism and has signed up to the Ending Racism in VAWG commitments. We are committed to actively holding anti-racist values and practices and nurturing the contributions from Black and minoritised women within the sector so that Black and minoritised leadership can grow. RISE is a Disability Confident Employer. Benefits that we can offer in return: 3% employer contribution pension. Generous holiday entitlement of 27 days annual leave rising to 29 after 5 years plus bank holidays. Employee-assistance programme. Focus on well-being and balancing flexible working alongside RISE s priorities. Committed to training and learning opportunities for continuous development. Trauma focussed wellbeing support. Flexible working. We really look forward to hearing from you.
May 08, 2026
Full time
RISE is looking for an experienced feminist Housing Outreach and Sanctuary Scheme Caseworker (Maternity Cover) to work closely with our casework and housing team to work with domestic abuse survivors and their families with specific housing-related needs, providing support and guidance related to their housing needs and to their experiences of DVA. About the role: Together with your team you will build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing. This is a fantastic opportunity to join a highly regarded women-led, women-centred and trauma informed charity with 30+-years track-record in violence against women and girls (VAWG) and LGBT+ Domestic Abuse. The postholder will be confident with the use of Microsoft Office, able to remain professional when handling confidential material, be an excellent communicator and ideally, have experience of working in a busy office environment. Key responsibilities: Hold a caseload of their own and co-work with a team working with domestic abuse survivors and their families with specific housing-related support needs, providing support and guidance related to their housing/homelessness needs and to their experiences of DVA. Build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing. She will implement and coordinate the Sanctuary Scheme within Brighton and Hove to provide security options to make their homes safe with an Outreach / Sanctuary case load. We offer hybrid working with requirements to be onsite. We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. On appointment, you will be expected to complete a DBS disclosure and supply us with references. This role is maternity cover, initially for 9 months, with possible extension. This post is subject to a DBS check. This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. The successful candidate will join a highly regarded women-led, women-centred, and trauma-informed charity with almost 30-years track record in violence against women and girls (VAWG) and LGBT Domestic Abuse. RISE is committed to ending racism and has signed up to the Ending Racism in VAWG commitments. We are committed to actively holding anti-racist values and practices and nurturing the contributions from Black and minoritised women within the sector so that Black and minoritised leadership can grow. RISE is a Disability Confident Employer. Benefits that we can offer in return: 3% employer contribution pension. Generous holiday entitlement of 27 days annual leave rising to 29 after 5 years plus bank holidays. Employee-assistance programme. Focus on well-being and balancing flexible working alongside RISE s priorities. Committed to training and learning opportunities for continuous development. Trauma focussed wellbeing support. Flexible working. We really look forward to hearing from you.
Salary: £28,120.68 per annum. We are an accredited member of the Living Wage Foundation. Contract Type: Permanent, Full-time, 37.5 hours per week (Monday to Friday 9am-5pm) Location: Unseen s head office in Bristol with travel to Unseen s Accommodation Services and Outreach provision across the Southwest of England (Hybrid approach with some working from home days. A degree of flexibility will be required). Closing Date: midnight on 19 October 2025 Purpose of the role: This new role will play a key part in delivering Unseen s fundraising and communications strategy. We re looking for a passionate, creative communicator to help grow our supporter base and maximise income to support our work to end modern slavery. Working with service users (either in the community or within safehouses, depending on the need at appointment of the role) to identify support needs and creating a journey plan to lead them towards recovery and independence. Working alongside service users to help them complete the goals in their journey plan, ensuring they are aware of their rights and entitlements and advocating for them Identifying and managing risk with service users. Supporting staff and clients at safehouses if caseload is based at the safehouses. Managing own caseload of service users, ensuring all administrative work is clear, accurate and up to date. To apply: Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and; Please send a copy of your CV to org with reference to the job title. The deadline for applications Sunday 19th October. Interviews will likely be held around the week of the 27th October. We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early. As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. Any questions, please contact org
Sep 24, 2025
Full time
Salary: £28,120.68 per annum. We are an accredited member of the Living Wage Foundation. Contract Type: Permanent, Full-time, 37.5 hours per week (Monday to Friday 9am-5pm) Location: Unseen s head office in Bristol with travel to Unseen s Accommodation Services and Outreach provision across the Southwest of England (Hybrid approach with some working from home days. A degree of flexibility will be required). Closing Date: midnight on 19 October 2025 Purpose of the role: This new role will play a key part in delivering Unseen s fundraising and communications strategy. We re looking for a passionate, creative communicator to help grow our supporter base and maximise income to support our work to end modern slavery. Working with service users (either in the community or within safehouses, depending on the need at appointment of the role) to identify support needs and creating a journey plan to lead them towards recovery and independence. Working alongside service users to help them complete the goals in their journey plan, ensuring they are aware of their rights and entitlements and advocating for them Identifying and managing risk with service users. Supporting staff and clients at safehouses if caseload is based at the safehouses. Managing own caseload of service users, ensuring all administrative work is clear, accurate and up to date. To apply: Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and; Please send a copy of your CV to org with reference to the job title. The deadline for applications Sunday 19th October. Interviews will likely be held around the week of the 27th October. We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early. As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. Any questions, please contact org
