23 jobs found

Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.

Senior ICT Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers' ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systems This is a hybrid working role which can mainly be performed remotely, however there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults. What you'll do: Incident and Escalation Management Act as an escalation point for incidents raised by 1st and 2nd line Diagnose and resolve complex technical issues across multiple systems Provide root cause analysis for major and recurring incidents Infrastructure and System Ownership Act as a technical specialist or owner for the systems assigned to you Monitor performance, capacity and resilience across these systems Security and Compliance Support the investigation and remediation of security incidents and vulnerabilities Apply security best practises, hardening and patching Perform regular vulnerability scanning to improve posture and resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Documentation and Knowledge Management Create and maintain technical documentation including system design and diagrams Ensure technical knowledge is captured and transferable amongst colleagues Who you are: You are an experienced ICT professional with strong infrastructure knowledge and the ability to troubleshoot and resolve complex technical issues in a fast-paced environment. You take a proactive, service-focused approach, working collaboratively to ensure reliable, secure, and resilient systems that support critical operations. Key Requirements: Proven experience in a 3rd line or senior IT support role working with Windows Server Infrastructure. Strong knowledge of Active Directory, Entra ID, Microsoft 365, Intune and Azure. Expertise in Infrastructure Domains, DNS, DHCP and Group Policies. Experience working with VMWare and virtualisation platforms. Familiarity with ITIL practices, SLAs, KPIs and service management. Excellent communication and stakeholder management skills. Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject to training) Security Cleared to NPPV3 Level (provided) Full UK Driving License What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Company Car 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Technical consultant required for my rapidly growing organisation. You will look after the Delivery of high-quality service and consultancy to meet customer and business requirements. Provide support to ongoing and new projects across a plethora of technologies, rapidly adapting to fulfil requirements in a fast-paced business sector. This would be the perfect role for someone that wants to move on from a 2nd line support role into a 3rd line role. You must have strong Linux experience. You must be a British Citizen and willing to undergo Security Clearance Key Tasks and Responsibilities Hold and Maintain a High level of Security clearance. Undertake customer project activities to deliver both company specific and third-party solutions. Management of planning, delivery and implementation of these solutions. Undertake delivery of internal or R&D projects as required. Produce accurate and comprehensive up to date documentation on build procedures and product training material, ensuring relevance and suitability. Build Nexor appliances and standard product. Support the business in marketing and pre-sales activities. Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools, adhering to Service Level Agreements. Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix requests as required. Validate hot fixes and components prior to shipping solutions to customers in conjunction with the Release Engineer. Issue licences as required, both for Nexor product and other third parties, as necessary. Maintain good customer records, ensuring accuracy and timeliness of information with a level of detail is appropriate to the customer. Provide detailed customer site visit reports, outlining activities and constraints. Key Attributes May be required to work unsociable hours to meet the demands of the role. This may be at short notice in exceptional circumstance. Prepared to travel internationally as required. May be required to work weekends or bank holidays. Manage and prioritise workload in conjunction with management and make decisions based on the information available. Approach problems in a logical and controlled manner utilising available resources, processes, and procedures with the ability to work autonomously. Maintain a good working knowledge of company products and projects. Uphold company values. Provide into the company processes as part of continual improvement. Understanding of Infrastructure and Network topology. Proficiency or experience using Linux based Operating Systems. Experienced in Virtualisation technologies. Experience and/or understanding of packet capture tools and their ability to debug complex network issues. Ability to work independently and as part of a small team.

Job Title: DV Cleared 3rd Line Engineer / Team Leader Location: Basingstoke Duration: 6 months with possible extension Rate: Up to 575 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Are you a reliable professional eager to make a real impact? Our client, a reputable organisation supporting high-profile government systems, is hiring a DV Cleared 3rd Line Engineer / Team Leader to join their team in Basingstoke. What you'll be doing: Lead and support a team of 2nd Line Engineers, providing technical guidance and coaching. Assist high-profile user communities via incident logging and resolution. Support and maintain legacy infrastructure, including Windows Server, VMware, and network technologies. Handle technical escalations and contribute to continuous improvement. Participate in shift work as needed to ensure system availability and security. What you'll bring: Strong experience with VMware, Windows Server 2019/2022, Active Directory, GPO, DNS, and user account management. Knowledge of network technologies such as Juniper and monitoring tools. Proven leadership skills with the ability to support and mentor team members. Excellent problem-solving, analytical, and customer-focused communication skills. Flexibility to work shifts and adapt to evolving technical environments. DV security clearance is essential. If you're ready to contribute to critical government systems and thrive in a collaborative environment, we want to hear from you. Apply now to join a team where your skills will truly make a difference!

IT Support Engineer (2nd/3rd Line) Location: Peterborough Salary: £28,(Apply online only) £45,(Apply online only) per annum (depending on Experience & Skillset) Job Type: Full-time, Permanent About the Role Interaction Recruitment is pleased to be working with a well-established and growing IT consultancy to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses. Our client delivers tailored IT solutions and fully managed support services, acting as a trusted technology partner to their customers. The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects. Key Responsibilities Provide technical support across customer networks, servers, email systems, databases, and security environments Handle IT support queries both on-site and remotely Log and manage incidents through a helpdesk system, ensuring timely resolution Work on support tickets through to completion, maintaining high service standards Assist with the delivery of new customer projects and system implementations Communicate effectively with end users, providing clear updates and managing expectations Prioritise workload to meet SLAs and business needs Technical Environment Windows Server (2012/2016/2019) Microsoft 365 / Office 365 Hyper-V and VMware About You Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role Strong knowledge of Windows Server environments and virtualisation technologies Experience supporting Microsoft 365 environments Ability to troubleshoot complex technical issues independently Excellent communication and customer service skills Experience within a managed services or outsourced IT environment is highly desirable Benefits Competitive salary package Additional annual leave Company events Company pension scheme On-site parking Sick pay If you are a motivated IT professional looking to take the next step in your career within a dynamic and supportive environment, we would love to hear from you. Apply today with your CV, or contact (url removed), to be considered. INDPB

Role Overview A growing and well-established Managed Service Provider is looking to bring in an experienced 2nd to 3rd Line IT Support Engineer to join their high performing team. This is a great opportunity for someone who thrives in a fast-paced MSP environment and wants exposure to a wide range of technologies, clients, and project work. Your New Role You will be working across both support and project delivery, taking ownership of technical issues and contributing to the ongoing improvement of client environments. Your Responsibilities Administering and supporting Microsoft 365 including Exchange Online, SharePoint, Teams, Entra ID, Intune and compliance tools Managing Windows and macOS environments Delivering email migrations including cloud to cloud and hybrid setups Supporting and troubleshooting networking equipment including Cisco Meraki, HP Aruba, Ubiquiti and SonicWall Leading infrastructure projects from design through to deployment Using tools such as Datto RMM, Autotask and IT Glue to monitor and manage environments Supporting server, backup, security and firewall configurations Attending client sites when required for installs and issue resolution Working with video conferencing equipment Tech Environment Microsoft 365, Exchange Online, SharePoint, Google Workspace Intune, JAMF, Entra ID, Endpoint Manager Cisco Meraki, HP Aruba, Ubiquiti, SonicWall, VLANs Datto RMM, Autotask, IT Glue Security and backup tools including Bitdefender and SaaS protection platforms You Will Have Previous experience in an MSP environment Strong hands-on Microsoft 365 experience end to end Comfortable working across 2nd and 3rd line support Experience with migrations and hybrid environments Strong communication skills and ability to work with a range of users including senior stakeholders Someone proactive, reliable and able to take ownership of issues and projects Desirable Exposure to Linux Experience in creative or production environments

Network Engineer Base Salary: Up to £50,000 Plus on-call allowance & benefits Location: Redhill, Surrey Travel: Occasional travel to customer sites as required The opportunity: This is a great opportunity to join a well-established and globally operating communications and technology business, delivering network and connectivity solutions across maritime, government and enterprise environments. You ll be working in a technically interesting space, supporting networks that underpin critical communications across satellite and terrestrial infrastructure. From a role perspective, this is ideal for a Network Engineer looking to move into a more project-led environment. The network estate is stable, so the focus is less on reactive support and more on building, improving and evolving network solutions. Day to day Your day to day will be centred around project delivery and network improvements, with a strong hands-on focus across Cisco and Fortinet technologies. You ll be designing and building network solutions, configuring routers, switches and firewalls, and working across routing protocols such as BGP and OSPF, as well as VPN technologies including IPSEC. Alongside project work, you ll support the existing network estate where needed troubleshooting issues across WAN environments, analysing logs, and resolving more complex routing or firewall-related problems. You ll also get involved in maintaining and improving network security, working with technologies such as FortiManager and FortiAnalyzer, and ensuring best practice across configurations. Documentation is a key part of the role, so you ll be maintaining network diagrams, configuration records and support documentation, as well as collaborating closely with wider engineering teams on ongoing improvements and deployments. Who we are looking for We re looking for someone with a solid networking foundation, with hands-on experience across Cisco routing and switching and some exposure to Fortinet firewalls. You ll have a good understanding of protocols such as BGP, OSPF, VPN and IPSEC, and be comfortable working in WAN environments. This would suit someone currently at 2nd line or developing 3rd line level, who wants to step into a more project-focused role and deepen their technical skillset across both networking and security. You ll need to be eligible for SC clearance, and happy to be onsite five days a week initially while this is processed, moving to a more hybrid working pattern thereafter. The Next Steps If this sounds like something you d be interested in, apply today or get in touch with Joe White at CRG TEC for more information.

Network and Security Engineer Permanent - 50k - 60k + strong benefits Location: Hybrid - Berkshire Your new company: I am looking to recruit a Network & Security Engineer to join a great public sector organisation. You'll join a well-respected organisation with a user base exceeding 3,000 people. You'll be joining a strong, existing team who are looking to expand and add more expertise into the team. The role responsibilities: Manage network routing, switching and access control to maintain secure and reliable connectivity across the campus. Maintain and optimise firewall and web filtering platforms to ensure secure access, appropriate content filtering and safeguarding compliance (including KCSIE requirements). Monitor network traffic and security events using Splunk and related tooling, investigating alerts and supporting detection, containment and remediation of incidents. Support vulnerability management processes across network and security infrastructure. Contribute to the development of network resilience, segmentation and cyber security controls. Produce safeguarding and security-related reporting to support pastoral and safeguarding teams. Maintain accurate documentation of network topology, security configurations and standards. Work with external partners and service providers to maintain high levels of security and availability. Support disaster recovery and business continuity planning from a security and network perspective. Promote cyber security awareness across the community. Provide 2nd/3rd line support for complex network and security issues. Support compliance with relevant security and data protection frameworks, including Cyber Essentials, NCSC guidance and ISO-aligned standards where applicable. You will need: Strong demonstrable experience of Network and Cyber engineering Experience communicating with stakeholders at all levels. The ability to write fluently, accurately and concisely with clarity and authority. Proven abilities in documenting and presenting concise reports, explaining complex information to varied audiences. Strong experience supporting enterprise network infrastructure (switching, routing and wireless environments). Experience working with modern network platforms (experience with Arista would be advantageous). Practical understanding of cyber security principles, threat monitoring and operational security controls. Experience using SIEM or monitoring platforms (experience with Splunk would be highly advantageous) Knowledge of secure network segmentation, filtering and access control models. Experience investigating and responding to security alerts or anomalous network activity. Strong troubleshooting skills and the ability to analyse complex network or security issues. Experience designing or implementing resilient, high-availability network architectures. Experience operating at 2nd/3rd line support level within a network or security focused environment. Clear written and verbal communication skills, with a structured and methodical approach. What you'll get in return: Salary of between 50k- 60k 28 days annual leave + bank holidays Strong pension (11%) And more! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior Systems Support Engineer About the Company Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers. The Role We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments. Key Responsibilities Ensure the availability and performance of endpoint management and software deployment platforms. Manage and maintain services including: Patch Management OS Provisioning Software Distribution Endpoint Configuration Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls. Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines. Support security hardening and compliance activities across front-office platforms and applications. Assist in improving endpoint delivery strategies including: Application deployment Antivirus management Security patching Driver and firmware updates Operating system deployment Manage documentation relating to systems, processes, and operational procedures. Own the full lifecycle of patch deployment activities from testing through to production rollout. Support platform upgrades, migrations, and access control management. Participate in technical projects involving software deployment to bespoke hardware and devices. Escalate issues appropriately and contribute to incident resolution. Support training and knowledge transfer activities following technical changes. Work collaboratively with internal teams, stakeholders, and customers where required. Required Skills & Experience Essential Degree in Computer Science, Engineering, or equivalent commercial experience. Strong experience with enterprise patch management and endpoint management tools such as: Ivanti Endpoint Manager Microsoft SCCM ManageEngine NinjaOne or similar technologies Strong PowerShell scripting experience. Experience deploying and supporting Microsoft operating systems across desktop and server environments. Experience supporting multi-platform infrastructure environments. Proven experience managing patch testing and deployment environments. Strong understanding of Microsoft Windows desktop support. Experience supporting Linux/Unix desktop environments (e.g. Ubuntu). Experience working within ITIL environments including change and release management. Understanding of quality and service management standards such as ISO 9001 / ISO 20000. Strong networking fundamentals including TCP/IP. Experience with Microsoft Active Directory technologies including: DNS DHCP Group Policy WSUS DFS Experience with OS imaging and deployment technologies including PXE and system imaging solutions. Desirable ITIL certification. Microsoft certifications. Experience managing services against strict SLAs. Experience with virtualisation technologies including: VMware Hyper-V Experience with additional scripting or development languages such as: Bash Powershell VB.NET C++ .NET Batch scripting

Join Our Client as a DV Cleared 3rd Line Storage & PKI Support Engineer in Basingstoke 6 months with possible extension Rate: Up to 500 per day via an approved umbrella company Must be willing and eligible to go through high security clearance Are you an experienced IT professional with a passion for supporting high-security government systems? Our client, a reputable organisation committed to building trust through innovation, is seeking a dedicated 3rd Line Storage & PKI Support Engineer to join their dynamic team in Basingstoke. What you'll be doing: Providing expert support for storage solutions (Dell Avamar, Data Domain) and Public Key Infrastructure (PKI) systems (Microsoft, Thales) Responding to escalations from 2nd Line and managing incidents via the Incident Process Supporting and maintaining PKI and storage solutions, including travel to other sites Conducting readiness assessments for new releases and producing detailed documentation Monitoring systems using Event Management tools (e.g., SCOM) and executing planned activities through Change Management processes Supporting backup and storage operations, ensuring system integrity and security What you'll bring: Experience with storage solutions such as Dell Avamar & Data Domain Knowledge of Public Key Technologies (Microsoft, Thales) Familiarity with Cloud Infrastructure Storage and VMware cloud technologies Understanding of ITSM processes and server administration (e.g., Windows Server) Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) Ability to work shifts (Apply online only) & (Apply online only on a rotating basis DV clearance is essential; Purple clearance is required for this role If you're ready to contribute to vital government projects and thrive in a collaborative, evolving environment, we want to hear from you. Apply now to be part of a team making a real difference

Job title : 2nd / 3rd Line Support Engineer (Contract) Location : Central London (Hybrid) Rate : £325 per day (Inside IR35) Contract length : 6 months + extension Start date : ASAP Working hours : 9:00am to 5:00pmA highly established organisation is seeking a 2nd / 3rd Line Support Engineer to join on an initial 6-month contract with strong potential for extension. This role sits within a fast-moving technical environment where the focus is split between BAU escalation support and hands-on infrastructure project delivery. You will be working closely with infrastructure, cloud and security teams on key transformation and improvement initiatives.The 2nd / 3rd Line Support Engineer will not only be responsible for resolving complex escalations, but will also play a key role in delivering infrastructure and cloud-based projects end-to-end. This includes assisting with system migrations, modern workplace rollouts, identity and access improvements and automation initiatives. This is a highly delivery-focused role where project work is a core part of the day-to-day, not just an add-on.The successful 2nd / 3rd Line Support Engineer will have a proactive mindset, strong technical depth and the ability to take ownership of tasks within both support and project environments. You will be expected to work independently on project streams while also collaborating across wider technical teams. Essential skills - 2nd / 3rd Line Support Engineer: Microsoft Entra ID (Azure AD) administration and advanced troubleshooting Microsoft 365 (Exchange Online, SharePoint, Teams administration and migration support) Intune / Endpoint Manager (device build standards, policy deployment, large-scale rollout experience) Windows Server (2016/2019/2022) support and build/migration involvement Azure (VM provisioning, migrations, networking fundamentals) Networking troubleshooting (VPNs, firewalls, routing, DNS resolution) Microsoft Defender for Endpoint (security configuration and onboarding) PowerShell scripting for automation, remediation and deployment support Proven experience working on infrastructure or workplace transformation projects Desirable skills - 2nd / 3rd Line Support Engineer: Microsoft Sentinel (SIEM integration and security uplift projects) VMware / virtualisation migrations or upgrades ITIL framework experience in structured project delivery Identity governance / conditional access rollout projects Experience delivering Microsoft 365 tenant migrations or device modernisation programmes If you are a technically strong engineer who enjoys being hands-on with both escalation support and meaningful infrastructure and cloud projects, this contract offers excellent exposure to modern enterprise transformation work. Please apply with an up to date CV.

Infrastructure Engineer Birmingham Competitive Salary VIQU have partnered with a leading organisation seeking an Infrastructure Engineer to join their expanding IT team. This is a hands-on role supporting and maintaining business-critical infrastructure and platform environments across on-premises and cloud technologies. The successful Infrastructure Engineer will play a key role in ensuring platform reliability, security, and operational performance across the organisation. Key Responsibilities of the Infrastructure Engineer: Provide 2nd and 3rd line infrastructure support across server, web, and collaboration platforms. Support and maintain SharePoint on-premises and SharePoint Online environments. Administer and troubleshoot IIS and web application environments. Support Windows Server infrastructure and core Microsoft technologies. Assist with platform upgrades, patching, deployments, and system improvements. Support Azure cloud services and hybrid infrastructure environments. Monitor infrastructure performance, availability, and security. Troubleshoot complex technical issues and perform root cause analysis. Maintain technical documentation, runbooks, and support procedures. Work closely with infrastructure, security, and application teams to support business operations. Key Requirements of the Infrastructure Engineer: Experience supporting Microsoft infrastructure environments. Strong knowledge of Windows Server administration. Experience with SharePoint administration or web platform support. Knowledge of IIS and web-hosted applications. Exposure to Azure or hybrid cloud technologies. Experience with PowerShell Scripting and automation. Understanding of infrastructure security and best practices. Strong troubleshooting and problem-solving abilities. Excellent communication skills with a proactive and hands-on approach. Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Infrastructure Engineer Birmingham Competitive Salary

8 Month FTC Hybrid Working Leicester Based (Open to London location) We are currently partnering with a well-established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management & Resolution Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity Analyse and troubleshoot system faults, service disruptions, and performance issues Manage and resolve incidents and service requests within agreed SLAs Technical Support & System Maintenance Install, configure, and maintain hardware and software components Support infrastructure environments including servers, networking equipment, and core business applications Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues User Support & Collaboration Work closely with end users to understand issues and provide clear, effective technical support Support escalated technical queries requiring deeper infrastructure or systems knowledge Share knowledge and contribute towards team development on recurring or complex technical issues Documentation & Continuous Improvement Maintain accurate records of troubleshooting activity, resolutions, and system changes Contribute towards internal knowledge base articles and support documentation Identify opportunities to improve support processes, efficiency, and service delivery standards Candidate Profile Our client is open to individuals who meet the core technical requirements through either direct experience or transferable technical backgrounds. Additional certifications and specialist skills will be considered advantageous. Essential Experience & Skills Proven experience within a 2nd Line, 3rd Line, or similar technical support environment Strong troubleshooting knowledge across hardware, software, networking, and infrastructure Experience supporting Windows and/or Linux server environments Strong understanding of diagnosing and resolving infrastructure-related issues Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users Strong organisational and workload management skills Ability to work both independently and collaboratively within a wider IT team Desirable Experience Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation, or similar Experience with cloud technologies including Entra, Microsoft 365, and Exchange Exposure to scripting or automation tools such as PowerShell Understanding of IT security principles and best practices Previous experience within a customer-facing technical support environment This is an excellent opportunity to join a forward-thinking organisation offering a supportive environment, strong technical exposure, and genuine long-term career development within a growing business. Please contact Navia at LNJ Recruitment with any questions regarding this vacancy.

Windows Endpoint Engineer (SOE SME) Salary: £50,000-£60,000 Contract: 12-month FTC (Extensions likely) Location: Fully Remote (occasional UK travel) Clearance: UK Security Clearance (SC) Essential Why This Role Stands Out Shape and optimise a large-scale Windows 10/11 estate in a high-profile enterprise environment. Work with cutting-edge deployment technologies (SCCM, MDT, PowerShell, WaaS). Remote-first flexibility with occasional team meet-ups. Long-term stability - 12-month FTC with strong likelihood of extension. The Role We're looking for a Windows Endpoint Engineer to act as an SOE Subject Matter Expert (SME), supporting the planning, upgrades, and optimisation of the Windows operating system environment. You'll collaborate with deployment teams, service operations, and enterprise architects to ensure a secure, scalable, and compliant desktop infrastructure. Key Responsibilities Lead annual Windows 10 OS feature/version upgrades. Implement and support WaaS (Windows-as-a-Service). Create MDT images, manage driver and MS patch updates. Package and deploy applications via SCCM. Investigate GPO changes and update AD group policies. Support auto-enrolment and compliance policies. Oversee enterprise provisioning, lifecycle, and asset management. Provide 2nd/3rd line incident resolution. Raise changes and participate in CAB meetings. Collaborate with deployment specialists to drive continual improvement. What We're Looking For Strong knowledge of Windows 10/11 builds and features. Expertise in SCCM, MDT, Windows Imaging, and PowerShell. Proven track record in managing enterprise desktop environments. Experience in lifecycle management, change control, and compliance. Excellent collaboration skills across multi-team environments. If your hold this sounds like you, and you hold SC Clearance than apply today and one of our team will be in touch with you to discuss the opportunity in more detail.

Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!

IT Company is hiring for a 3rd Line Cloud Network Engineer to join their team in Basingstoke. This is an on-site role, 5 days per week. This role is central to ensuring the smooth operation of their cloud and network infrastructure, providing hands-on support and expertise across incident management, change management, and system monitoring. The salary ranges between 48K - 55K + 10% DV Bonus. For this role, you will need to ideally hold SC Clearance and be eligible for DV Clearance You will play a key role in supporting both physical and virtual network solutions, collaborating with engineering and design teams. Responsibilities: - Responding to escalations from 2nd Line daily checks using ITSM tooling. - Managing PKI certificates for networking devices (physical and virtual). - Distributing software, firmware, and security updates for network devices. - Supporting and collaborating with design and engineering teams. - Maintaining and supporting virtual and physical network solutions, providing timely u updates to the Operations Lead. - Carrying out readiness assessments for new releases entering service from the Engineering Team. - Producing and maintaining documentation such as work instructions and patching schedules. Key Skills and Experience: - Cloud Administration (e.g. Broadcom NSX-T). - Firewall Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds). - ITSM Tooling & Processes. - Cloud Administration (e.g. Broadcom vCenter - user experience rather than administration). Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.

An urgent contract requirement for an Application Engineer to join a leading London Market insurance business and be responsible for the maintenance, environment design, implementation, documentation, and health monitoring of business applications and their underlying platform technologies used within the UK/EU region. Key Responsibilities Design and implement business application environment solutions, documenting the solution fully end to end. Provide 2nd and 3rd line support and troubleshooting assistance to the application support team and the wider IT team to identify and rectify system errors, performance issues and/or bottlenecks. Work with IT delivery teams to develop and test application enhancements using appropriate lower environments. Evaluate application environment architecture and infrastructure to identify necessary upgrades and improvements to meet compatibility and obsolescence objectives. Document and track all work from inception to completion, maintaining accurate records and providing performance metrics to line management. Prepare change records and deploy approved changes to system configurations and application builds. Provide requirements and instructions to other members of the IT team where required. Assist with evidence gathering and documentation for internal or external audits. Ensure logging and audit records are maintained and available with suitable retention policies applied. Identify and present to management opportunities for innovation and risk mitigation within the technical stack, including but not limited to new logging and reporting methods, technical tools and improvements to existing tools. Ensure standardised Group IT procedures and controls are upheld, maintained, and regularly reviewed to align with industry best practices and regulatory guidelines, protecting the Company against security breaches, financial crime, and matters surrounding intellectual property rights. Key Skills / Experience Over 5 years experience in a customer-facing IT system administration role. Previous experience in roles within the London insurance market. Strong proficiency in Microsoft application technologies, including SQL Server, IIS, and .NET. Familiar with IT best practices and tools (e.g., service desk and release management platforms). Experience in risk management and control design/monitoring

3rd Line Engineer Birmingham (Hybrid - 3 / 4 days remote) £40,000 - £50,000 Do you have experience as a 3rd Line Engineer? Are you passionate about technology and providing excellent customer service? If so, we need you to apply! Our client is a forward-thinking, dynamic MSP and provides support to a global client base. Due to continued growth, our client requires an experienced 3rd Line Engineer. You will be responsible for acting as an escalation point for complex technical issues, providing advanced troubleshooting, system support and infrastructure management. Responsibilities: Provide 3rd line support across a wide range of technologies, including Window Server, Microsoft 365, Active Directory and more Troubleshoot and resolve escalated incidents and problems Support infrastructure projects, upgrades and migrations Monitor, maintain and improve system performance, security and reliability Collaborate with 1st and 2nd line teams to provide guidance and mentorship Document technical processes, solutions and best practices Maintain regular communication with customers Skills: Proven experience in 3rd Line Engineer role Previous experience within an MSP environment would be ideal Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure, IP Networking Strong problem-solving skills and ability to independently Excellent communication skills If you are a driven and technologically skilled 3rd Line Engineer looking for your next challenge in a hybrid role, please apply today! Due to the number of applications, we can only respond to candidates with the matching skills and experience required.

We are partnering with a fast-growing technology provider who deliver exceptional IT services to prestigious independent schools. They are seeking a highly skilled Network / Infrastructure Support Engineer to lead their Helpdesk provision and provide outstanding onsite and remote support to clients. Gloucestershire 1 day Office and 4 Days Remote Permanent - Competitive Salary + Bonus + Excellent Benefits This is an exciting opportunity for an experienced IT professional with strong 2nd/3rd line expertise to work with the latest technologies, support complex infrastructures, and play a key role in projects that directly enhance IT services within the education sector. About the Role As an Infrastructure Support Engineer , you will: Act as the lead for the Helpdesk function, ensuring outstanding client support. Deliver 2nd/3rd line technical support across networks, servers, firewalls, and cloud platforms. Carry out onsite technical assessments and contribute to project delivery. Support clients with Microsoft 365, Intune, Entra ID, and security solutions. Troubleshoot complex infrastructure issues and maintain accurate documentation. Build trusted, long-term client relationships through a consultative approach. Contribute to technical roadmaps and provide senior engineering cover when required. What We're Looking For We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills. Essential skills and experience: Strong 2nd/3rd line support experience across networks, servers, and firewalls. Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing). Hands-on experience administering Fortinet Firewalls. Strong working knowledge of Microsoft 365, Intune, and Entra ID. Familiarity with web filtering and email protection technologies. Excellent communication, documentation, and customer service skills. Full UK driving licence and flexibility to travel. Desirable: Experience supporting IT within schools or educational organisations. Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V, or VMware. Knowledge of safeguarding and education-focused IT security tools. Why Apply? This role offers the chance to join a forward-thinking IT provider with a reputation for excellence in the education sector. You'll enjoy: Competitive salary and performance-related bonus scheme. Hybrid working with home-based flexibility and regular office visits. Company pension and sickness pay schemes. Electric Vehicle Salary Sacrifice Scheme. 22 days' annual leave (plus bank holidays and your birthday off!), increasing with service. Ongoing professional development opportunities. Being part of a dynamic, supportive team shaping the future of IT in schools.