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Solus Accident Repair Centres
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
May 17, 2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Morgan Philips Group
Head of Portfolio PMO - Hertfordshire
Morgan Philips Group Stevenage, Hertfordshire
Head of Portfolio PMO - Interim Start 1st of June, 2026 Stevenage Head Office - hybrid working 1000 to 1200 per day - Inside of IR35 Monthly rolling A senior leadership role within the Strategic Projects and Management Office. The postholder is accountable for establishing, leading, and continuously improving the way the change portfolio is delivered. The role ensures that robust governance, delivery frameworks, quality standards, and assurance processes are in place to enable successful delivery of projects and programmes. The role influences organisational delivery capability, providing the delivery framework, and expert support to project and programme managers. Driving consistency, transparency, and control across the change portfolio while enabling teams to deliver effectively is a key requirement. This position requires a commercially minded, proactive, and experienced technology professional. The successful candidate will have a proven track record of managing complex portfolios and be confident engaging with C Suite stakeholders. Key Responsibilities: PMO Strategy & Leadership Operate PMO function as a centre of excellence for change governance, standards, and best practice. Lead, mentor, and develop PMO teams, fostering a high-performance and service-oriented culture. Act as a senior advisor to leadership on delivery capability, governance, and performance. Governance and Control: Design, implement, and maintain a scalable governance framework across projects and programmes. Define and enforce stage gates, approvals, and assurance processes. Ensure compliance with organisational policies, audit requirements, and regulatory obligations. Provide independent oversight and challenge to delivery teams to ensure adherence to standards. Frameworks, Standards, and Methodologies: Establish and maintain delivery frameworks (e.g., waterfall, Agile, hybrid) aligned to organisational needs. Define standard artefacts, templates, tools, and lifecycle processes. Ensure frameworks are pragmatic, scalable, and support delivery rather than hinder it. Drive adoption and consistent use of standards across all initiatives. Quality Assurance and Delivery Oversight Define and implement quality control processes across all projects and programmes. Conduct health checks, audits, and assurance reviews to assess delivery confidence. Ensure accurate, timely, and consistent reporting of delivery performance, risks, and issues. Escalate systemic risks and delivery concerns to senior leadership with clear recommendations. Continuous Improvement and Capability Development Drive continuous improvement of PMO processes, tools, and governance practices. Benchmark organisational maturity (e.g., P3M3) and implement improvement roadmaps. Establish lessons learned processes and embed knowledge sharing across teams. Lead communities of practice for project and programme management. Support to Project and Programme Managers Provide guidance, coaching, and support to project and programme managers. Ensure clarity of roles, responsibilities, and delivery expectations. Enable effective planning, risk management, and stakeholder engagement practices. Support resolution of cross-project dependencies and resource challenges. Establish portfolio-level reporting standards and dashboards. Provide consolidated insights on delivery performance, trends, and risks. Key Skills & Experience: Leads the establishment and operation of PMO functions - across Portfolio Defines governance frameworks, standards, and processes. Influences organisational adoption of consistent delivery practices. Provides guidance and assurance across projects and programmes. Significant experience operating within a PMO at enterprise level Proven experience designing and implementing governance frameworks Strong track record in delivery assurance, quality control, and reporting Experience supporting and enabling project and programme managers Desirable Qualifications: Educated to degree level in a relevant discipline (e.g., IT, Business, Management, Engineering) or equivalent professional experience. Relevant professional certifications such as APM, PMP, PRINCE2, MSP, AgilePM, SAFe. Experience with Agile delivery frameworks (e.g., SAFe, Scrum at scale). Familiarity with portfolio and PMO tooling (e.g., Clarity, Planview, ServiceNow, Jira Align) Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
May 16, 2026
Contractor
Head of Portfolio PMO - Interim Start 1st of June, 2026 Stevenage Head Office - hybrid working 1000 to 1200 per day - Inside of IR35 Monthly rolling A senior leadership role within the Strategic Projects and Management Office. The postholder is accountable for establishing, leading, and continuously improving the way the change portfolio is delivered. The role ensures that robust governance, delivery frameworks, quality standards, and assurance processes are in place to enable successful delivery of projects and programmes. The role influences organisational delivery capability, providing the delivery framework, and expert support to project and programme managers. Driving consistency, transparency, and control across the change portfolio while enabling teams to deliver effectively is a key requirement. This position requires a commercially minded, proactive, and experienced technology professional. The successful candidate will have a proven track record of managing complex portfolios and be confident engaging with C Suite stakeholders. Key Responsibilities: PMO Strategy & Leadership Operate PMO function as a centre of excellence for change governance, standards, and best practice. Lead, mentor, and develop PMO teams, fostering a high-performance and service-oriented culture. Act as a senior advisor to leadership on delivery capability, governance, and performance. Governance and Control: Design, implement, and maintain a scalable governance framework across projects and programmes. Define and enforce stage gates, approvals, and assurance processes. Ensure compliance with organisational policies, audit requirements, and regulatory obligations. Provide independent oversight and challenge to delivery teams to ensure adherence to standards. Frameworks, Standards, and Methodologies: Establish and maintain delivery frameworks (e.g., waterfall, Agile, hybrid) aligned to organisational needs. Define standard artefacts, templates, tools, and lifecycle processes. Ensure frameworks are pragmatic, scalable, and support delivery rather than hinder it. Drive adoption and consistent use of standards across all initiatives. Quality Assurance and Delivery Oversight Define and implement quality control processes across all projects and programmes. Conduct health checks, audits, and assurance reviews to assess delivery confidence. Ensure accurate, timely, and consistent reporting of delivery performance, risks, and issues. Escalate systemic risks and delivery concerns to senior leadership with clear recommendations. Continuous Improvement and Capability Development Drive continuous improvement of PMO processes, tools, and governance practices. Benchmark organisational maturity (e.g., P3M3) and implement improvement roadmaps. Establish lessons learned processes and embed knowledge sharing across teams. Lead communities of practice for project and programme management. Support to Project and Programme Managers Provide guidance, coaching, and support to project and programme managers. Ensure clarity of roles, responsibilities, and delivery expectations. Enable effective planning, risk management, and stakeholder engagement practices. Support resolution of cross-project dependencies and resource challenges. Establish portfolio-level reporting standards and dashboards. Provide consolidated insights on delivery performance, trends, and risks. Key Skills & Experience: Leads the establishment and operation of PMO functions - across Portfolio Defines governance frameworks, standards, and processes. Influences organisational adoption of consistent delivery practices. Provides guidance and assurance across projects and programmes. Significant experience operating within a PMO at enterprise level Proven experience designing and implementing governance frameworks Strong track record in delivery assurance, quality control, and reporting Experience supporting and enabling project and programme managers Desirable Qualifications: Educated to degree level in a relevant discipline (e.g., IT, Business, Management, Engineering) or equivalent professional experience. Relevant professional certifications such as APM, PMP, PRINCE2, MSP, AgilePM, SAFe. Experience with Agile delivery frameworks (e.g., SAFe, Scrum at scale). Familiarity with portfolio and PMO tooling (e.g., Clarity, Planview, ServiceNow, Jira Align) Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
DCV Technologies
Automation Architect
DCV Technologies
Automation Architect / Solution Architect Location: London / Flexible / Hybrid Type: Contract A leading technology consultancy is seeking an experienced Automation Architect / Solution Architect to deliver enterprise-scale automation and data transformation programmes for major clients. This is a client-facing role focused on automation strategy, analytics delivery, dashboard reporting, data integration, KPI reporting, process optimisation, and stakeholder management. Key Responsibilities Lead automation and digital transformation initiatives Design scalable automation and analytics solutions Deliver dashboards, reporting and data visualisation solutions Manage data integration, ETL and data modelling activities Drive process automation and operational efficiency improvements Work closely with senior stakeholders and client leadership teams Deliver KPI reporting, predictive analytics and business insights Support end-to-end solution delivery and programme governance Required Skills Experience as an Automation Architect, Solution Architect, Analytics Architect, Delivery Manager or Data Architect Strong background in automation, analytics, dashboarding and reporting Experience with Power BI, Tableau, SQL, ETL, Python or data warehousing Strong stakeholder management and client-facing delivery experience Experience delivering enterprise transformation or consulting projects Knowledge of data integration, KPI frameworks and predictive analytics Desirable Experience within IT services, consulting or managed services TOGAF, PRINCE2 or PMP certifications Cloud data platform experience (Azure, AWS) This is an excellent opportunity to join a growing transformation practice delivering high-impact automation and analytics solutions across enterprise clients.
May 15, 2026
Contractor
Automation Architect / Solution Architect Location: London / Flexible / Hybrid Type: Contract A leading technology consultancy is seeking an experienced Automation Architect / Solution Architect to deliver enterprise-scale automation and data transformation programmes for major clients. This is a client-facing role focused on automation strategy, analytics delivery, dashboard reporting, data integration, KPI reporting, process optimisation, and stakeholder management. Key Responsibilities Lead automation and digital transformation initiatives Design scalable automation and analytics solutions Deliver dashboards, reporting and data visualisation solutions Manage data integration, ETL and data modelling activities Drive process automation and operational efficiency improvements Work closely with senior stakeholders and client leadership teams Deliver KPI reporting, predictive analytics and business insights Support end-to-end solution delivery and programme governance Required Skills Experience as an Automation Architect, Solution Architect, Analytics Architect, Delivery Manager or Data Architect Strong background in automation, analytics, dashboarding and reporting Experience with Power BI, Tableau, SQL, ETL, Python or data warehousing Strong stakeholder management and client-facing delivery experience Experience delivering enterprise transformation or consulting projects Knowledge of data integration, KPI frameworks and predictive analytics Desirable Experience within IT services, consulting or managed services TOGAF, PRINCE2 or PMP certifications Cloud data platform experience (Azure, AWS) This is an excellent opportunity to join a growing transformation practice delivering high-impact automation and analytics solutions across enterprise clients.
Experis
DV Cleared Infrastructure Technical Project Manager
Experis
Job Title: DV Cleared Infrastructure Technical Project Manager Location: London, on-site 4 days per week Duration: 12 Months + extensions Rate: Up to 700 per day via an approved umbrella company Our client, a reputable organisation operating within a highly secure environment, is seeking an experienced DV Cleared Infrastructure Technical Project Manager to lead complex infrastructure projects. This is a fantastic opportunity to work on critical, high-assurance IT initiatives, ensuring solutions are secure, compliant, and aligned with architectural standards. What you'll be doing: Lead end-to-end delivery of infrastructure projects covering networks, data centres, hosting, private cloud, and end-user computing. Develop and maintain project plans, RAID logs, budgets, and progress reports, ensuring governance standards are met. Provide technical oversight by challenging designs, assessing risks, and coordinating across infrastructure domains. Engage with senior stakeholders, translating technical details into clear, strategic messaging. Manage third-party vendors, overseeing contracts, service levels, and quality standards. Identify and mitigate risks, supporting security accreditation and compliance activities. Manage change control processes and ensure smooth transition into live operations. What you'll bring: Active DV security clearance (current and transferable). Proven experience delivering infrastructure or technical IT projects within secure or regulated environments. Strong understanding of networks, cloud platforms, data centres, and enterprise IT. Ability to interpret and challenge technical architectures (HLD/LLD). Skilled in stakeholder management at senior levels and managing multiple suppliers. Proficiency in project methodologies such as PRINCE2, Agile, or Waterfall. Excellent communication, leadership, and problem-solving skills. If you hold the necessary security clearance and are ready to deliver impactful infrastructure projects in a high-security setting, we'd love to hear from you. Apply now to join a dynamic team shaping critical IT environments. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
May 15, 2026
Contractor
Job Title: DV Cleared Infrastructure Technical Project Manager Location: London, on-site 4 days per week Duration: 12 Months + extensions Rate: Up to 700 per day via an approved umbrella company Our client, a reputable organisation operating within a highly secure environment, is seeking an experienced DV Cleared Infrastructure Technical Project Manager to lead complex infrastructure projects. This is a fantastic opportunity to work on critical, high-assurance IT initiatives, ensuring solutions are secure, compliant, and aligned with architectural standards. What you'll be doing: Lead end-to-end delivery of infrastructure projects covering networks, data centres, hosting, private cloud, and end-user computing. Develop and maintain project plans, RAID logs, budgets, and progress reports, ensuring governance standards are met. Provide technical oversight by challenging designs, assessing risks, and coordinating across infrastructure domains. Engage with senior stakeholders, translating technical details into clear, strategic messaging. Manage third-party vendors, overseeing contracts, service levels, and quality standards. Identify and mitigate risks, supporting security accreditation and compliance activities. Manage change control processes and ensure smooth transition into live operations. What you'll bring: Active DV security clearance (current and transferable). Proven experience delivering infrastructure or technical IT projects within secure or regulated environments. Strong understanding of networks, cloud platforms, data centres, and enterprise IT. Ability to interpret and challenge technical architectures (HLD/LLD). Skilled in stakeholder management at senior levels and managing multiple suppliers. Proficiency in project methodologies such as PRINCE2, Agile, or Waterfall. Excellent communication, leadership, and problem-solving skills. If you hold the necessary security clearance and are ready to deliver impactful infrastructure projects in a high-security setting, we'd love to hear from you. Apply now to join a dynamic team shaping critical IT environments. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Vocative Consulting
Head of IT
Vocative Consulting Taunton, Somerset
Head of IT Hybrid Taunton, 3 days/week £80,000 £90,000 + Car Allowance + Bonus This is a rare opportunity to take ownership of technology across a values-led organisation that genuinely changes lives. As Head of IT, you will shape and deliver a bold digital agenda. Leading transformation from the front, influencing at the highest level, and building the infrastructure that underpins outstanding care. Our client is a not-for-profit social enterprise delivering high-quality care across the South West. They exist to support people to live the life they choose - and everything they do is guided by their values: connecting with people, making a difference, doing the right thing, and embracing change. Those values aren t just words on a wall; they define how they work, how they lead, and how they grow. The Role Reporting directly to the Chief Financial Officer and sitting at Head of Department level, you will hold single-point accountability for all areas of technology across the organisation. This is a hands-on strategic leadership role - one that demands both vision and delivery. You will: • Lead the end-to-end technology strategy, ensuring IT is a genuine enabler of organisational growth and care quality. • Drive large-scale digital transformation programmes - modernising legacy systems, onboarding new platforms, and embedding robust change governance. • Own the full IT budget (capex and opex), providing clear financial oversight and delivering measurable outcomes. • Build and lead a high-performing team, including an IT Programme Manager, Senior Business Analysis Manager, and Data & Insights Manager. • Act as the senior technology voice at Executive and Board level - translating complex technical strategy into compelling, actionable insight. • Serve as the critical bridge between business needs and IT delivery, internal teams, external partners, and all levels of the organisation. What We re Looking For: You are a strategic technology leader who thrives in complex, fast-moving organisations. You bring a track record of delivering transformation. Not just planning it - you know how to take people with you through change. • Proven experience leading significant IT transformation programmes across both back and front office, managing technical and non-technical stakeholders. • A confident executive presence - you ve presented at Board level and you know how to translate technology into business language. • Experience in complex, multi-site organisations where competing priorities are the norm, not the exception. • Strong commercial acumen with the ability to manage significant budgets and demonstrate return on investment. • A collaborative, people-first leadership style that inspires trust, fosters innovation, and develops others. • Experience in not-for-profit, health or social care settings is desirable but not essential. What matters most is your adaptability and passion for purpose-driven work. The Package: • Salary: £80,000 £90,000 per annum • Car allowance: £5,000 per annum • Annual performance bonus: 5% • 28 days annual leave plus bank holidays, increasing with length of service • 7% matched pension contribution • Individual private healthcare with BUPA • Life cover: 2x salary • Employee Assistance Programme including free 24-hour counselling helpline for you and your family • Access to a retail discounts platform - with average savings of £1,000 per year • Wagestream - access your earned wages before payday • Excellent training and development opportunities with recognised qualifications • Access to The Hub online learning platform Working Pattern: 37 hours per week. Monday to Thursday, 8:30am 5:00pm; Friday, 8:30am 4:30pm. Ready to Lead the Way? If you re a technology leader who wants their work to have real meaning, who wants to modernise, transform and inspire in an organisation where people are at the heart of everything - we d love to hear from you. Please note: This role requires a Standard-level DBS check. We actively promotes equality of opportunity for all candidates.
May 15, 2026
Full time
Head of IT Hybrid Taunton, 3 days/week £80,000 £90,000 + Car Allowance + Bonus This is a rare opportunity to take ownership of technology across a values-led organisation that genuinely changes lives. As Head of IT, you will shape and deliver a bold digital agenda. Leading transformation from the front, influencing at the highest level, and building the infrastructure that underpins outstanding care. Our client is a not-for-profit social enterprise delivering high-quality care across the South West. They exist to support people to live the life they choose - and everything they do is guided by their values: connecting with people, making a difference, doing the right thing, and embracing change. Those values aren t just words on a wall; they define how they work, how they lead, and how they grow. The Role Reporting directly to the Chief Financial Officer and sitting at Head of Department level, you will hold single-point accountability for all areas of technology across the organisation. This is a hands-on strategic leadership role - one that demands both vision and delivery. You will: • Lead the end-to-end technology strategy, ensuring IT is a genuine enabler of organisational growth and care quality. • Drive large-scale digital transformation programmes - modernising legacy systems, onboarding new platforms, and embedding robust change governance. • Own the full IT budget (capex and opex), providing clear financial oversight and delivering measurable outcomes. • Build and lead a high-performing team, including an IT Programme Manager, Senior Business Analysis Manager, and Data & Insights Manager. • Act as the senior technology voice at Executive and Board level - translating complex technical strategy into compelling, actionable insight. • Serve as the critical bridge between business needs and IT delivery, internal teams, external partners, and all levels of the organisation. What We re Looking For: You are a strategic technology leader who thrives in complex, fast-moving organisations. You bring a track record of delivering transformation. Not just planning it - you know how to take people with you through change. • Proven experience leading significant IT transformation programmes across both back and front office, managing technical and non-technical stakeholders. • A confident executive presence - you ve presented at Board level and you know how to translate technology into business language. • Experience in complex, multi-site organisations where competing priorities are the norm, not the exception. • Strong commercial acumen with the ability to manage significant budgets and demonstrate return on investment. • A collaborative, people-first leadership style that inspires trust, fosters innovation, and develops others. • Experience in not-for-profit, health or social care settings is desirable but not essential. What matters most is your adaptability and passion for purpose-driven work. The Package: • Salary: £80,000 £90,000 per annum • Car allowance: £5,000 per annum • Annual performance bonus: 5% • 28 days annual leave plus bank holidays, increasing with length of service • 7% matched pension contribution • Individual private healthcare with BUPA • Life cover: 2x salary • Employee Assistance Programme including free 24-hour counselling helpline for you and your family • Access to a retail discounts platform - with average savings of £1,000 per year • Wagestream - access your earned wages before payday • Excellent training and development opportunities with recognised qualifications • Access to The Hub online learning platform Working Pattern: 37 hours per week. Monday to Thursday, 8:30am 5:00pm; Friday, 8:30am 4:30pm. Ready to Lead the Way? If you re a technology leader who wants their work to have real meaning, who wants to modernise, transform and inspire in an organisation where people are at the heart of everything - we d love to hear from you. Please note: This role requires a Standard-level DBS check. We actively promotes equality of opportunity for all candidates.
RecruitmentRevolution.com
Public Sector / Enterprise Sales Account Manager - ServiceNow Partner
RecruitmentRevolution.com Reading, Oxfordshire
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
DGH Recruitment Ltd.
Head of IT Infrastructure
DGH Recruitment Ltd. City, London
Head of IT Infrastructure/Head of IT Platforms Hybrid working: 3 days per week required in the office in London. DGH Recruitment are currently recruiting on behalf of a leading global law firm who are looking for a Head of IT Platforms/Head of Infrastructure to join the team on a permanent basis in their London office. The role will be accountable for the strategy, delivery, security, resilience and continuous improvement of the core technology platforms. This includes Infrastructure (Azure and on premise), security operations, endpoints, data integration/automation and applications (including DMS). Key Responsibilities: - Platform Strategy and Architecture: Own the strategy and multi-year roadmap. Lead life cycle management including modernisation and decommissioning of systems. - Operational Excellence and Service Management: Accountable for platform availability, performance and resilience. Oversea 3rd level support and major incident response. - Security & Risk Management: Ensure security is Embedded by design across all platforms. - Automation & Continuous Improvement: Drive automation and standardisation across platform services. - Leadership & People Management: Lead and develop Platform Managers and technical leads across Infrastructure, Endpoint, Security Operations and Application/DMS Platforms. - Stakeholder & Vendor Management: Act as a senior escalation point for platform related issues. Partner with legal technology, data, PMO and the business to support strategic initiatives. - Act as a member of IT leadership and governance forums. Required Experience: - Senior leadership experience across enterprise platforms in a legal or professional services environment. - Strong background in infrastructure, cloud platforms, endpoints and security operations. - Strong knowledge of Microsoft Azure, Microsoft 365, identity and endpoint ecosystems. - Strong understanding of ITIL based service management and operational governance. - Experience with DMS platforms (desired) - Familiarity with SIEM, SOAR and modern security tooling. Head of IT Infrastructure/Head of IT Platforms In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
May 15, 2026
Full time
Head of IT Infrastructure/Head of IT Platforms Hybrid working: 3 days per week required in the office in London. DGH Recruitment are currently recruiting on behalf of a leading global law firm who are looking for a Head of IT Platforms/Head of Infrastructure to join the team on a permanent basis in their London office. The role will be accountable for the strategy, delivery, security, resilience and continuous improvement of the core technology platforms. This includes Infrastructure (Azure and on premise), security operations, endpoints, data integration/automation and applications (including DMS). Key Responsibilities: - Platform Strategy and Architecture: Own the strategy and multi-year roadmap. Lead life cycle management including modernisation and decommissioning of systems. - Operational Excellence and Service Management: Accountable for platform availability, performance and resilience. Oversea 3rd level support and major incident response. - Security & Risk Management: Ensure security is Embedded by design across all platforms. - Automation & Continuous Improvement: Drive automation and standardisation across platform services. - Leadership & People Management: Lead and develop Platform Managers and technical leads across Infrastructure, Endpoint, Security Operations and Application/DMS Platforms. - Stakeholder & Vendor Management: Act as a senior escalation point for platform related issues. Partner with legal technology, data, PMO and the business to support strategic initiatives. - Act as a member of IT leadership and governance forums. Required Experience: - Senior leadership experience across enterprise platforms in a legal or professional services environment. - Strong background in infrastructure, cloud platforms, endpoints and security operations. - Strong knowledge of Microsoft Azure, Microsoft 365, identity and endpoint ecosystems. - Strong understanding of ITIL based service management and operational governance. - Experience with DMS platforms (desired) - Familiarity with SIEM, SOAR and modern security tooling. Head of IT Infrastructure/Head of IT Platforms In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Mayfleet Recruitment Limited
Lead Oracle DBA -.*SC OR DV CLEARANCE ESSENTIAL*
Mayfleet Recruitment Limited Exeter, Devon
Lead Database Administrator We're looking for an experienced Lead DBA to take ownership of our database estate - from day-to-day operational support through to architectural input on new projects. You'll be the go-to expert for complex database challenges, working across on-premise and cloud environments, and helping shape how we evolve our data platform capability. This is a hands-on technical leadership role. You won't just be advising - you'll be in the engine room, diagnosing incidents, driving improvements, and setting the standard for how databases are designed, secured, and maintained across the organisation. What You'll Be Doing Own the health, performance, and resilience of our database platforms across dev, test, and production environments Lead troubleshooting and root cause analysis for complex incidents, including performance degradation and interoperability issues Design and maintain high availability and disaster recovery solutions - backup, replication, restoration, and monitoring against recovery objectives Act as the database SME for delivery teams - influencing design decisions early, reviewing complex SQL, tuning DML, and advising on stored procedures Drive database patching, upgrades, and life cycle management in line with internal standards Define and enforce database security controls - roles, permissions, access management, and audit compliance Maintain clear, accurate technical documentation and share knowledge across the wider team Manage database-related incidents and changes through the ITSM tooling Contribute to procurement and vendor engagement, providing technical recommendations Essential Technical Skills Oracle 19c - deep, hands-on expertise at a 3rd line/design level; this is non-negotiable Oracle Data Guard - configuration, failover, switchover, and ongoing management Oracle patching - planned and out-of-cycle patching in production environments OEM/Cloud Control (Oracle Enterprise Manager) - active use for monitoring, diagnostics, and estate management Windows Server - Oracle running on Windows; comfort with the sysadmin tasks that go with it Experience with RMAN for backup and recovery Cloud database platforms - Azure or AWS ; design, deployment, and operational experience MS SQL Server or PostgreSQL experience is a plus Strong grounding in IT security, access control, and audit compliance What We're Looking For You'll bring at least five years' experience in database administration, ideally including significant time in a lead or senior 3rd-line capacity. A relevant degree is useful but not essential - demonstrable depth of experience matters more. Beyond the technical, you'll be someone who can explain a complex database architecture to a non-technical stakeholder, push back constructively when a design decision is heading in the wrong direction, and bring junior colleagues along with you. We need someone who takes initiative, manages their own priorities, and doesn't need to be told twice when something needs fixing.
May 15, 2026
Contractor
Lead Database Administrator We're looking for an experienced Lead DBA to take ownership of our database estate - from day-to-day operational support through to architectural input on new projects. You'll be the go-to expert for complex database challenges, working across on-premise and cloud environments, and helping shape how we evolve our data platform capability. This is a hands-on technical leadership role. You won't just be advising - you'll be in the engine room, diagnosing incidents, driving improvements, and setting the standard for how databases are designed, secured, and maintained across the organisation. What You'll Be Doing Own the health, performance, and resilience of our database platforms across dev, test, and production environments Lead troubleshooting and root cause analysis for complex incidents, including performance degradation and interoperability issues Design and maintain high availability and disaster recovery solutions - backup, replication, restoration, and monitoring against recovery objectives Act as the database SME for delivery teams - influencing design decisions early, reviewing complex SQL, tuning DML, and advising on stored procedures Drive database patching, upgrades, and life cycle management in line with internal standards Define and enforce database security controls - roles, permissions, access management, and audit compliance Maintain clear, accurate technical documentation and share knowledge across the wider team Manage database-related incidents and changes through the ITSM tooling Contribute to procurement and vendor engagement, providing technical recommendations Essential Technical Skills Oracle 19c - deep, hands-on expertise at a 3rd line/design level; this is non-negotiable Oracle Data Guard - configuration, failover, switchover, and ongoing management Oracle patching - planned and out-of-cycle patching in production environments OEM/Cloud Control (Oracle Enterprise Manager) - active use for monitoring, diagnostics, and estate management Windows Server - Oracle running on Windows; comfort with the sysadmin tasks that go with it Experience with RMAN for backup and recovery Cloud database platforms - Azure or AWS ; design, deployment, and operational experience MS SQL Server or PostgreSQL experience is a plus Strong grounding in IT security, access control, and audit compliance What We're Looking For You'll bring at least five years' experience in database administration, ideally including significant time in a lead or senior 3rd-line capacity. A relevant degree is useful but not essential - demonstrable depth of experience matters more. Beyond the technical, you'll be someone who can explain a complex database architecture to a non-technical stakeholder, push back constructively when a design decision is heading in the wrong direction, and bring junior colleagues along with you. We need someone who takes initiative, manages their own priorities, and doesn't need to be told twice when something needs fixing.
RecruitmentRevolution.com
Public Sector / Enterprise Sales Account Manager - ServiceNow Partner
RecruitmentRevolution.com
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
RecruitmentRevolution.com
Public Sector / Enterprise Sales Account Manager - ServiceNow Partner
RecruitmentRevolution.com Guildford, Surrey
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
RecruitmentRevolution.com
Public Sector / Enterprise Sales Account Manager - ServiceNow Partner
RecruitmentRevolution.com City, Manchester
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Lorien
Quantexa Technical Lead - Senior Manager
Lorien
A Quantexa Certified Technical Lead is required by this Tier 1 Management Consultancy. This Senior Manager grade role operates at the intersection of architecture, delivery leadership, and client advisory - owning end-to-end Quantexa implementations across complex data ecosystems. As a Senior Manager in this major Management Consultancy, this role: Leads full-life cycle Quantexa solutions, from use-case design through to production deployment Acts as the technical authority and client interface, translating regulatory or business problems into scalable Quantexa architectures Leads teams in shaping data models, ER logic, and performance tuning across high-volume, enterprise datasets Mentors teams while influencing delivery standards, design patterns, and best practice across multiple workstreams In order to secure this role you will need the following: Quantexa Technical Certification is mandatory. Proven experience in managing teams across end-to-end Quantexa SDLC implementations, including design, build, testing, and deployment. In depth experience gained in data engineering, data modelling and design in the context of large-scale analytics platforms Expert knowledge of Quantexa, Entity Resolution (ER), Scoring Framework, Contextual Network Generation Expertise in Big Data technologies, including: Scala, Apache Spark, Hadoop, ElasticSearch Strong stakeholder management and communication skills - capable of interfacing with both business and technical audiences. The work is heavily weighted toward Financial Services, Fraud, AML, and KYC use cases, with real emphasis on contextual decision intelligence at scale, rather than PoCs. This is an excellent opportunity to develop your career in Data Engineering and Quantexa all backed through excellent on going training as provided by one of the world's leading management consultancies. These flex hybrid roles will be based from the clients London offices, but all candidates must be fully flexible in terms of travel, as client projects may be based across the wider UK. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
May 15, 2026
Full time
A Quantexa Certified Technical Lead is required by this Tier 1 Management Consultancy. This Senior Manager grade role operates at the intersection of architecture, delivery leadership, and client advisory - owning end-to-end Quantexa implementations across complex data ecosystems. As a Senior Manager in this major Management Consultancy, this role: Leads full-life cycle Quantexa solutions, from use-case design through to production deployment Acts as the technical authority and client interface, translating regulatory or business problems into scalable Quantexa architectures Leads teams in shaping data models, ER logic, and performance tuning across high-volume, enterprise datasets Mentors teams while influencing delivery standards, design patterns, and best practice across multiple workstreams In order to secure this role you will need the following: Quantexa Technical Certification is mandatory. Proven experience in managing teams across end-to-end Quantexa SDLC implementations, including design, build, testing, and deployment. In depth experience gained in data engineering, data modelling and design in the context of large-scale analytics platforms Expert knowledge of Quantexa, Entity Resolution (ER), Scoring Framework, Contextual Network Generation Expertise in Big Data technologies, including: Scala, Apache Spark, Hadoop, ElasticSearch Strong stakeholder management and communication skills - capable of interfacing with both business and technical audiences. The work is heavily weighted toward Financial Services, Fraud, AML, and KYC use cases, with real emphasis on contextual decision intelligence at scale, rather than PoCs. This is an excellent opportunity to develop your career in Data Engineering and Quantexa all backed through excellent on going training as provided by one of the world's leading management consultancies. These flex hybrid roles will be based from the clients London offices, but all candidates must be fully flexible in terms of travel, as client projects may be based across the wider UK. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Principal Consultant (Senior Manager) - Non-Financial / Operational Risk
The Capital Markets Company GmbH
Principal Consultant (Senior Manager) - Non-Financial / Operational Risk UK - London Principal Consultant - Non-Financial Risk (Enterprise Risk) Location: London (Hybrid) Practice Area: Finance, Risk, Regulatory & Financial Crime Type: Permanent Lead enterprise-wide risk transformation and shape the future of non-financial risk The Role Capco is seeking experienced Principal Consultants with deep expertise in Non-Financial Risk to join our growing FRRF capability. In this senior role, you will lead complex client engagements, advise senior stakeholders, and play a key role in shaping and delivering enterprise and operational risk transformation initiatives. You will act as a trusted advisor while contributing to capability growth, proposition development, and team leadership. What You'll Do Lead delivery of large-scale risk transformation programmes across enterprise and operational risk Oversee trade surveillance and market abuse frameworks, including optimisation of detection scenarios and controls Advise clients on regulatory expectations and translate them into strategic and practical solutions Apply and oversee the use of AI and model tuning techniques to enhance risk monitoring, alert calibration, and false positive reduction Build and maintain senior stakeholder relationships, acting as a trusted advisor to client leadership What We're Looking For Extensive experience in enterprise or operational risk within financial services or consulting Strong knowledge of market abuse regulation, trade surveillance frameworks, and financial crime risk Experience working with or overseeing AI/ML models in risk or surveillance environments, including tuning and optimisation Proven ability to lead complex programmes and manage multiple stakeholders at senior levels Strong communication skills with the ability to influence and challenge constructively Bonus Points For Experience leading surveillance transformation or control optimisation initiatives Familiarity with surveillance tools and platforms (e.g., NICE Actimize, Nasdaq SMARTS, or similar) Track record in business development, including shaping and converting opportunities Experience mentoring and developing junior team members Experience working across multiple jurisdictions or regulatory regimes Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy Benefits We offer a competitive, people first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in house first aiders Family Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs Continuous Learning: Minimum 40 hours of training annually plus a dedicated business coach from day one Equal Opportunity Employer Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
May 15, 2026
Full time
Principal Consultant (Senior Manager) - Non-Financial / Operational Risk UK - London Principal Consultant - Non-Financial Risk (Enterprise Risk) Location: London (Hybrid) Practice Area: Finance, Risk, Regulatory & Financial Crime Type: Permanent Lead enterprise-wide risk transformation and shape the future of non-financial risk The Role Capco is seeking experienced Principal Consultants with deep expertise in Non-Financial Risk to join our growing FRRF capability. In this senior role, you will lead complex client engagements, advise senior stakeholders, and play a key role in shaping and delivering enterprise and operational risk transformation initiatives. You will act as a trusted advisor while contributing to capability growth, proposition development, and team leadership. What You'll Do Lead delivery of large-scale risk transformation programmes across enterprise and operational risk Oversee trade surveillance and market abuse frameworks, including optimisation of detection scenarios and controls Advise clients on regulatory expectations and translate them into strategic and practical solutions Apply and oversee the use of AI and model tuning techniques to enhance risk monitoring, alert calibration, and false positive reduction Build and maintain senior stakeholder relationships, acting as a trusted advisor to client leadership What We're Looking For Extensive experience in enterprise or operational risk within financial services or consulting Strong knowledge of market abuse regulation, trade surveillance frameworks, and financial crime risk Experience working with or overseeing AI/ML models in risk or surveillance environments, including tuning and optimisation Proven ability to lead complex programmes and manage multiple stakeholders at senior levels Strong communication skills with the ability to influence and challenge constructively Bonus Points For Experience leading surveillance transformation or control optimisation initiatives Familiarity with surveillance tools and platforms (e.g., NICE Actimize, Nasdaq SMARTS, or similar) Track record in business development, including shaping and converting opportunities Experience mentoring and developing junior team members Experience working across multiple jurisdictions or regulatory regimes Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy Benefits We offer a competitive, people first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in house first aiders Family Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs Continuous Learning: Minimum 40 hours of training annually plus a dedicated business coach from day one Equal Opportunity Employer Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
SF Partners
IT Change Director
SF Partners
Working with a leading brand in Birmingham in their search for an IT Change Programme Director to join them on a permanent basis. Paying £110,000 base + £9,000 car allowance + 15 bonus. Hybrid working. Extensive experience in enterprise scale IT portfolio management and change delivery, with accountability for complex, multi year programmes - Strong knowledge of governance frameworks, PMO practices, and financial management, including portfolio prioritisation, benefits realisation, and investment decision making aligned to functional and enterprise strategy. - Demonstrable experience in anticipating, assessing, and managing operational and portfolio level delivery risk, applying sound judgement to navigate ambiguity, dependencies, and competing priorities. - Expertise in stakeholder engagement and cross functional integration, influencing senior leaders and facilitating alignment across IT, business functions, and external partners to achieve shared outcomes. - Proven capability in leading through managers, building high performing teams, developing leadership capability, and holding leaders accountable for delivery, performance, and cultural outcomes. - Expertise in managing external service providers and strategic partners, with strong commercial acumen across contract negotiation, supplier performance management, and value optimisation. Demonstrated ability to lead change at scale, championing continuous improvement, modern delivery practices, and adoption of new technologies to enhance business outcomes. - Excellent leadership, communication, and influencing skills, including the ability to challenge constructively, manage difficult conversations, and negotiate trade at executive level. - Qualifications in project/programme management and experience of working with other frameworks/methodologies such as COBIT, ITIL, Agile and TOGAF.
May 15, 2026
Full time
Working with a leading brand in Birmingham in their search for an IT Change Programme Director to join them on a permanent basis. Paying £110,000 base + £9,000 car allowance + 15 bonus. Hybrid working. Extensive experience in enterprise scale IT portfolio management and change delivery, with accountability for complex, multi year programmes - Strong knowledge of governance frameworks, PMO practices, and financial management, including portfolio prioritisation, benefits realisation, and investment decision making aligned to functional and enterprise strategy. - Demonstrable experience in anticipating, assessing, and managing operational and portfolio level delivery risk, applying sound judgement to navigate ambiguity, dependencies, and competing priorities. - Expertise in stakeholder engagement and cross functional integration, influencing senior leaders and facilitating alignment across IT, business functions, and external partners to achieve shared outcomes. - Proven capability in leading through managers, building high performing teams, developing leadership capability, and holding leaders accountable for delivery, performance, and cultural outcomes. - Expertise in managing external service providers and strategic partners, with strong commercial acumen across contract negotiation, supplier performance management, and value optimisation. Demonstrated ability to lead change at scale, championing continuous improvement, modern delivery practices, and adoption of new technologies to enhance business outcomes. - Excellent leadership, communication, and influencing skills, including the ability to challenge constructively, manage difficult conversations, and negotiate trade at executive level. - Qualifications in project/programme management and experience of working with other frameworks/methodologies such as COBIT, ITIL, Agile and TOGAF.
Security Consulting Manager
WeAreTechWomen
Role Security Consulting Manager Location England or Edinburgh Career Level Manager Note on Security Clearance Please note: Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role, which requires 5+ years UK address history at the point of application. Qualification To work with and manage client challenges and opportunities in a dynamic, fast paced environment. The management of complex identity deliveries from conception to sign off. Enhance your existing skill sets to refine your identity and access management knowledge and define ground breaking technologies. Responsibilities Lead and support complex IAG deliveries - SailPoint/Savyint/Omada/OneIdentity/Okta/Similar across consumer groups. Drive practice growth, and act as a trusted advisor to senior stakeholders. Be client facing to interact closely with the client to help resolve client challenges. Combine deep technical expertise with strong consulting and leadership skills to deliver measurable business and security outcomes. Essential Skills and Experience Strong understanding of Identity and Access Governance (IAG) concepts, platforms, and industry best practices, with hands on experience delivering at least one end to end IAG implementation. Proven experience with leading IAG vendors (e.g. SailPoint, Saviynt, Omada, One Identity, Okta), including deep knowledge of core components and the ability to design or oversee custom connector integrations with upstream and downstream systems. Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts to both technical and non technical audiences, including senior leadership. Strong organisational and delivery management skills, with experience tracking and managing large volumes of delivery activity, incidents, dependencies, and risks. Experience developing and maintaining operational and governance documentation, including IAM operating models, runbooks, user training materials, and disaster recovery plans. Desirable Skills Professional certification in one or more IAM/IAG platforms. Working knowledge of information security and risk management frameworks, such as ISO/IEC 27001, COBIT, and NIST (including NIST 800-53 and the Cybersecurity Framework). Experience with Power BI, Active Directory, and related identity infrastructure. Experience onboarding cloud platforms and accounts into an enterprise IAM/IAG solution. Set Yourself Apart Strong consulting and advisory capability, with a demonstrated ability to support new business origination, shape proposals, and articulate value to both clients and internal stakeholders. Ability to communicate and collaborate effectively across the firm, bridging delivery, sales, architecture, and leadership teams to drive successful outcomes. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/08/2023 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS . Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
May 15, 2026
Full time
Role Security Consulting Manager Location England or Edinburgh Career Level Manager Note on Security Clearance Please note: Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role, which requires 5+ years UK address history at the point of application. Qualification To work with and manage client challenges and opportunities in a dynamic, fast paced environment. The management of complex identity deliveries from conception to sign off. Enhance your existing skill sets to refine your identity and access management knowledge and define ground breaking technologies. Responsibilities Lead and support complex IAG deliveries - SailPoint/Savyint/Omada/OneIdentity/Okta/Similar across consumer groups. Drive practice growth, and act as a trusted advisor to senior stakeholders. Be client facing to interact closely with the client to help resolve client challenges. Combine deep technical expertise with strong consulting and leadership skills to deliver measurable business and security outcomes. Essential Skills and Experience Strong understanding of Identity and Access Governance (IAG) concepts, platforms, and industry best practices, with hands on experience delivering at least one end to end IAG implementation. Proven experience with leading IAG vendors (e.g. SailPoint, Saviynt, Omada, One Identity, Okta), including deep knowledge of core components and the ability to design or oversee custom connector integrations with upstream and downstream systems. Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts to both technical and non technical audiences, including senior leadership. Strong organisational and delivery management skills, with experience tracking and managing large volumes of delivery activity, incidents, dependencies, and risks. Experience developing and maintaining operational and governance documentation, including IAM operating models, runbooks, user training materials, and disaster recovery plans. Desirable Skills Professional certification in one or more IAM/IAG platforms. Working knowledge of information security and risk management frameworks, such as ISO/IEC 27001, COBIT, and NIST (including NIST 800-53 and the Cybersecurity Framework). Experience with Power BI, Active Directory, and related identity infrastructure. Experience onboarding cloud platforms and accounts into an enterprise IAM/IAG solution. Set Yourself Apart Strong consulting and advisory capability, with a demonstrated ability to support new business origination, shape proposals, and articulate value to both clients and internal stakeholders. Ability to communicate and collaborate effectively across the firm, bridging delivery, sales, architecture, and leadership teams to drive successful outcomes. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/08/2023 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS . Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Senior Director Product Management, Credentials & Card Services
ASSA ABLOY Global Solutions Cardiff, South Glamorgan
Job ID: 46811 Location: Austin, Texas or Cardiff, Wales; open to other HID sites. As Senior Director of Product Management, Credentials PACS, you will lead the Credentials product team and own the strategy, roadmap, requirements, and KPIs for this critical portfolio area. You will oversee the full product lifecycle-from concept through launch and ongoing commercialization-driving the long term success of the PACS credentials portfolio, including physical cards, digital and physical credential services, custom card graphics, and the overall credentials strategy. Drawing on your expertise and the voice of the customer, you will articulate product vision and business value to the broader product organization, ensuring strong alignment behind each new product and release. if you have strong expertise in building product strategy, executing on product delivery, managing a virtual P&L, and leading a global team of highly skilled product managers, you are the right fit for this role. Responsibilities Define the product management and marketing short term and long term strategic vision for the PACS product line, aligned with business priorities and growth objectives. Own the product line virtual P&L, driving revenue growth, margin expansion, and cost optimisation. Establish product line goals, KPIs, and success metrics aligned to the PACS business unit strategy. Drive market analysis-including customer needs, competitive landscape, and technology trends-to inform strategy and differentiation. Own product lifecycle strategy, including product introduction, growth, maturity, and end of life (EOL) decisions. Contribute to portfolio expansion through evaluation of new opportunities, partnerships, and potential M&A activities. Deliver clear, actionable product requirements and multi year roadmaps that solve validated customer problems and drive business value. Lead go to market (GTM) strategy and execution in partnership with sales, marketing, and channel teams, ensuring successful product launches and adoption. Partner closely with engineering leadership to ensure predictable, high quality delivery of product capabilities aligned to roadmap commitments. Ensure alignment and execution across teams using SAFe methodologies and Lean Portfolio Management (LPM) practice. Build, lead, and develop a global team of high performing product managers, fostering a culture of accountability, innovation, and continuous improvement. Inspire teams to challenge the status quo, drive innovation, and deliver differentiated solutions. Lead by example, demonstrating integrity, responsiveness, ownership, and empowerment. Develop and lead Voice of Customer (VOC) programs, including direct engagement with key customers, partners, and stakeholders to inform product strategy and priorities. Build strong partnerships across HID and PACS product lines, ensuring alignment on shared platforms, data strategies, and infrastructure. Collaborate with sales, marketing, and channel teams to drive customer adoption and commercial success. Serve as a key representative in ASSA ABLOY group initiatives, industry associations, and external events to strengthen market presence and thought leadership. Qualifications & Experience Bachelor's degree in Business, Engineering, Computer Science, or a related field. 10+ years of experience in product management, product marketing, or closely related roles. 5+ years of leadership experience managing and developing high performing, globally distributed teams. Proven experience owning product strategy, roadmap development, and execution for enterprise or B2B technology products. Strong track record of delivering successful products to market, including GTM strategy and execution. Deep understanding of customer driven product development, including VOC practices and market validation. MBA or advanced degree in a relevant field is preferred. Experience in physical access control, identity & access management, security, or IoT based solutions is preferred. Experience with credentials technologies (e.g., smart cards, mobile credentials, NFC, BLE, secure elements, PKI) is preferred. Familiarity with global security, privacy, and compliance standards relevant to identity and access (e.g., FIPS, GDPR, etc.) is preferred. Benefits Competitive salary and rewards package. Competitive benefits and annual leave package allowing for work life balance. A vibrant, welcoming & inclusive culture. Extensive career development opportunities and resources to maximise your potential. Part of a global organization pioneering hardware, software and services that help people navigate the physical and digital worlds. Why apply? Empowerment: Work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome candidates who have most of the skills and experience. Innovation: Embrace challenges and drive change. Flexible work arrangements, job sharing, and part time opportunities are supported. Integrity: Results oriented, reliable, straightforward and value being treated with respect. You can be yourself, feel appreciated and accepted. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact .
May 14, 2026
Full time
Job ID: 46811 Location: Austin, Texas or Cardiff, Wales; open to other HID sites. As Senior Director of Product Management, Credentials PACS, you will lead the Credentials product team and own the strategy, roadmap, requirements, and KPIs for this critical portfolio area. You will oversee the full product lifecycle-from concept through launch and ongoing commercialization-driving the long term success of the PACS credentials portfolio, including physical cards, digital and physical credential services, custom card graphics, and the overall credentials strategy. Drawing on your expertise and the voice of the customer, you will articulate product vision and business value to the broader product organization, ensuring strong alignment behind each new product and release. if you have strong expertise in building product strategy, executing on product delivery, managing a virtual P&L, and leading a global team of highly skilled product managers, you are the right fit for this role. Responsibilities Define the product management and marketing short term and long term strategic vision for the PACS product line, aligned with business priorities and growth objectives. Own the product line virtual P&L, driving revenue growth, margin expansion, and cost optimisation. Establish product line goals, KPIs, and success metrics aligned to the PACS business unit strategy. Drive market analysis-including customer needs, competitive landscape, and technology trends-to inform strategy and differentiation. Own product lifecycle strategy, including product introduction, growth, maturity, and end of life (EOL) decisions. Contribute to portfolio expansion through evaluation of new opportunities, partnerships, and potential M&A activities. Deliver clear, actionable product requirements and multi year roadmaps that solve validated customer problems and drive business value. Lead go to market (GTM) strategy and execution in partnership with sales, marketing, and channel teams, ensuring successful product launches and adoption. Partner closely with engineering leadership to ensure predictable, high quality delivery of product capabilities aligned to roadmap commitments. Ensure alignment and execution across teams using SAFe methodologies and Lean Portfolio Management (LPM) practice. Build, lead, and develop a global team of high performing product managers, fostering a culture of accountability, innovation, and continuous improvement. Inspire teams to challenge the status quo, drive innovation, and deliver differentiated solutions. Lead by example, demonstrating integrity, responsiveness, ownership, and empowerment. Develop and lead Voice of Customer (VOC) programs, including direct engagement with key customers, partners, and stakeholders to inform product strategy and priorities. Build strong partnerships across HID and PACS product lines, ensuring alignment on shared platforms, data strategies, and infrastructure. Collaborate with sales, marketing, and channel teams to drive customer adoption and commercial success. Serve as a key representative in ASSA ABLOY group initiatives, industry associations, and external events to strengthen market presence and thought leadership. Qualifications & Experience Bachelor's degree in Business, Engineering, Computer Science, or a related field. 10+ years of experience in product management, product marketing, or closely related roles. 5+ years of leadership experience managing and developing high performing, globally distributed teams. Proven experience owning product strategy, roadmap development, and execution for enterprise or B2B technology products. Strong track record of delivering successful products to market, including GTM strategy and execution. Deep understanding of customer driven product development, including VOC practices and market validation. MBA or advanced degree in a relevant field is preferred. Experience in physical access control, identity & access management, security, or IoT based solutions is preferred. Experience with credentials technologies (e.g., smart cards, mobile credentials, NFC, BLE, secure elements, PKI) is preferred. Familiarity with global security, privacy, and compliance standards relevant to identity and access (e.g., FIPS, GDPR, etc.) is preferred. Benefits Competitive salary and rewards package. Competitive benefits and annual leave package allowing for work life balance. A vibrant, welcoming & inclusive culture. Extensive career development opportunities and resources to maximise your potential. Part of a global organization pioneering hardware, software and services that help people navigate the physical and digital worlds. Why apply? Empowerment: Work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome candidates who have most of the skills and experience. Innovation: Embrace challenges and drive change. Flexible work arrangements, job sharing, and part time opportunities are supported. Integrity: Results oriented, reliable, straightforward and value being treated with respect. You can be yourself, feel appreciated and accepted. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact .
Hays DT - South Coast
Azure Integration & Automation Manager (API Expert)
Hays DT - South Coast Watford, Hertfordshire
Azure Integration & Automation Manager (API Expert) Watford (2-3 days per week) £90000 + Package. This role cannot offer visa sponsorship Your new company I am working exclusively with a major UK construction business delivering complex programmes that have a real impact on the UK's infrastructure and wider economy. They are investing heavily in technology as a core enabler of future growth, with a clear focus on cloud, automation and modern architecture. As part of this transformation, they are building a truly enterprise level integration capability and need an experienced Azure Integration & Automation Manager. This is not about maintaining Legacy interfaces. It is about defining how the organisation connects systems, enables data flow and automates business processes for the future. There is strong senior backing, real funding and the opportunity to shape something meaningful from an early stage. Your new role This is a high impact leadership role sitting at the centre of architecture, engineering and business change. You will take ownership of the integration and API capability across the organisation, shaping both the strategy and how it is delivered in practice. You will define what good looks like when it comes to API design, life cycle management and governance, while establishing a clear and scalable approach to integration that supports long term agility. Working closely with architects and senior stakeholders, you will translate strategic direction into an operating model that delivers real outcomes, whether that is enabling automation, improving reuse or reducing complexity. The role combines strategic ownership with hands on technical credibility. You will act as the organisation's subject matter expert in Azure API Management, guiding design decisions, influencing engineering teams and ensuring consistency in how integration is approached. Alongside this, you will oversee delivery through a mix of internal capability and specialist partners, shaping a service that operates with a product mindset and clear roadmap. It is a role where you can genuinely leave a mark, both in terms of technical direction and how integration is positioned as a critical enabler across the wider business. What you'll need to succeed You will be an expert with Microsoft Azure with experience across enterprise integration, APIs and automation. You are comfortable operating at both a technical and strategic level, able to engage architects and engineers in detail while also influencing senior stakeholders and communicating clearly to non technical audiences. A strong grounding in Azure API Management and API life cycle design is important, alongside a good understanding of modern architectural approaches such as API led and event driven design. You will have experience simplifying integration landscapes, promoting reuse and establishing standards that scale across complex environments. You will also be comfortable working within a multi supplier model, managing partners and ensuring delivery meets expectations, while maintaining a clear view of the longer term direction. Above all, you will combine technical credibility with the ability to lead, influence and shape how integration is done properly within a large organisation. What you'll get in return You'll receive a competitive corporate benefits package including bonus scheme, great pension scheme, life assurance and financial wellbeing tools. This is an opportunity to take ownership of a genuinely strategic capability within a well-respected organisation that is investing heavily in its technology function. You will have the backing to define the direction, the scope to implement change and the visibility to make an impact at a senior level. What you need to do now At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Senior Business Director. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 14, 2026
Full time
Azure Integration & Automation Manager (API Expert) Watford (2-3 days per week) £90000 + Package. This role cannot offer visa sponsorship Your new company I am working exclusively with a major UK construction business delivering complex programmes that have a real impact on the UK's infrastructure and wider economy. They are investing heavily in technology as a core enabler of future growth, with a clear focus on cloud, automation and modern architecture. As part of this transformation, they are building a truly enterprise level integration capability and need an experienced Azure Integration & Automation Manager. This is not about maintaining Legacy interfaces. It is about defining how the organisation connects systems, enables data flow and automates business processes for the future. There is strong senior backing, real funding and the opportunity to shape something meaningful from an early stage. Your new role This is a high impact leadership role sitting at the centre of architecture, engineering and business change. You will take ownership of the integration and API capability across the organisation, shaping both the strategy and how it is delivered in practice. You will define what good looks like when it comes to API design, life cycle management and governance, while establishing a clear and scalable approach to integration that supports long term agility. Working closely with architects and senior stakeholders, you will translate strategic direction into an operating model that delivers real outcomes, whether that is enabling automation, improving reuse or reducing complexity. The role combines strategic ownership with hands on technical credibility. You will act as the organisation's subject matter expert in Azure API Management, guiding design decisions, influencing engineering teams and ensuring consistency in how integration is approached. Alongside this, you will oversee delivery through a mix of internal capability and specialist partners, shaping a service that operates with a product mindset and clear roadmap. It is a role where you can genuinely leave a mark, both in terms of technical direction and how integration is positioned as a critical enabler across the wider business. What you'll need to succeed You will be an expert with Microsoft Azure with experience across enterprise integration, APIs and automation. You are comfortable operating at both a technical and strategic level, able to engage architects and engineers in detail while also influencing senior stakeholders and communicating clearly to non technical audiences. A strong grounding in Azure API Management and API life cycle design is important, alongside a good understanding of modern architectural approaches such as API led and event driven design. You will have experience simplifying integration landscapes, promoting reuse and establishing standards that scale across complex environments. You will also be comfortable working within a multi supplier model, managing partners and ensuring delivery meets expectations, while maintaining a clear view of the longer term direction. Above all, you will combine technical credibility with the ability to lead, influence and shape how integration is done properly within a large organisation. What you'll get in return You'll receive a competitive corporate benefits package including bonus scheme, great pension scheme, life assurance and financial wellbeing tools. This is an opportunity to take ownership of a genuinely strategic capability within a well-respected organisation that is investing heavily in its technology function. You will have the backing to define the direction, the scope to implement change and the visibility to make an impact at a senior level. What you need to do now At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Senior Business Director. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Solution Director; Analytics, AI/ML
Pace Industries, LLC
Solution Director; Analytics, AI/ML page is loaded Solution Director; Analytics, AI/MLlocations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 26 Days Agojob requisition id: R-23123We are seeking a highly accomplished Solution Director (Analytics & Al/ML) to lead the design and sales of two critical solution portfolios: Generative AI/LLM solutions and Data modernization/Lakehouse architectures on AWS.This pivotal role requires mastery of both domains - leveraging generative AI capabilities (Amazon Q, Amazon Bedrock, QuickSight) to drive executive conversations and opportunity creation, while delivering enterprise data modernization through Lakehouse architectures using AWS native services (Glue, SageMaker Unified Studio) and leading platforms (Databricks on AWS, Snowflake on AWS).This is a presales role that demands cross-functional experience with proven ability to engage C-level stakeholders, drive top-of-funnel opportunity creation, and maintain comprehensive account ownership across the entire customer lifecycle.The ideal candidate will excel at both selling the vision of generative AI transformation and delivering the reality of enterprise data modernization, combining deep technical expertise with exceptional business acumen and executive presence. Responsibilities Strategic Leadership & Opportunity Development • Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.• Lead the design and architecture of dual solution portfolios; 1) Generative AI Solutions : Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG architectures, and custom LLM solutions, and 2) Data Modernization : Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS.• Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization.• Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.• Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics).• Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns.• Mentor and provide leadership to Solution Architects by guiding technical development and fostering skill growth across both generative AI and data modernization solution areas. Customer Engagement & Solution Delivery • Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.• Build strategic relationships using two engagement models; 1) Executive Level : Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions, and 2) Technical Level : Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning.• Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps.• Develop proposals that balance innovative AI capabilities with foundational data platform requirements.Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse).• Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs. Technical Excellence & Market Awareness • Maintain deep expertise across both solution domains; 1) Generative AI : Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases, and 2) Data Platforms : AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake.• Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery)• Guide architectural decisions on build vs. buy for both Al capabilities and data platform componentsExperience Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations. Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager's discretion, additional relevant experience may substitute for the degree requirement. A minimum of 15 years of enterprise solution architecture experience. A minimum of 8 years of public cloud experience. A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization. Proven Presales/Sales Engineering experience. Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations. Strong understanding across the full spectrum: AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning. Data Platforms: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality. Proficiency in Python, SQL, and Spark with hands-on experience in: Generative AI: LangChain, vector databases, embedding models. Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools. A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
May 14, 2026
Full time
Solution Director; Analytics, AI/ML page is loaded Solution Director; Analytics, AI/MLlocations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 26 Days Agojob requisition id: R-23123We are seeking a highly accomplished Solution Director (Analytics & Al/ML) to lead the design and sales of two critical solution portfolios: Generative AI/LLM solutions and Data modernization/Lakehouse architectures on AWS.This pivotal role requires mastery of both domains - leveraging generative AI capabilities (Amazon Q, Amazon Bedrock, QuickSight) to drive executive conversations and opportunity creation, while delivering enterprise data modernization through Lakehouse architectures using AWS native services (Glue, SageMaker Unified Studio) and leading platforms (Databricks on AWS, Snowflake on AWS).This is a presales role that demands cross-functional experience with proven ability to engage C-level stakeholders, drive top-of-funnel opportunity creation, and maintain comprehensive account ownership across the entire customer lifecycle.The ideal candidate will excel at both selling the vision of generative AI transformation and delivering the reality of enterprise data modernization, combining deep technical expertise with exceptional business acumen and executive presence. Responsibilities Strategic Leadership & Opportunity Development • Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.• Lead the design and architecture of dual solution portfolios; 1) Generative AI Solutions : Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG architectures, and custom LLM solutions, and 2) Data Modernization : Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS.• Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization.• Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.• Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics).• Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns.• Mentor and provide leadership to Solution Architects by guiding technical development and fostering skill growth across both generative AI and data modernization solution areas. Customer Engagement & Solution Delivery • Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.• Build strategic relationships using two engagement models; 1) Executive Level : Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions, and 2) Technical Level : Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning.• Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps.• Develop proposals that balance innovative AI capabilities with foundational data platform requirements.Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse).• Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs. Technical Excellence & Market Awareness • Maintain deep expertise across both solution domains; 1) Generative AI : Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases, and 2) Data Platforms : AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake.• Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery)• Guide architectural decisions on build vs. buy for both Al capabilities and data platform componentsExperience Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations. Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager's discretion, additional relevant experience may substitute for the degree requirement. A minimum of 15 years of enterprise solution architecture experience. A minimum of 8 years of public cloud experience. A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization. Proven Presales/Sales Engineering experience. Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations. Strong understanding across the full spectrum: AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning. Data Platforms: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality. Proficiency in Python, SQL, and Spark with hands-on experience in: Generative AI: LangChain, vector databases, embedding models. Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools. A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Microsoft Azure Senior Technical Engineer
Bytes Group
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
May 14, 2026
Full time
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
Capgemini
Managing Consultant/ Senior Manager- IT Mergers & Acquisitions
Capgemini Manchester, Lancashire
Managing Consultant/ Senior Manager- IT Merges & Acquisitions At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT-oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Performance (ITP) team is part of the growing Business Technology practice. We are structured across three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are seeking an experienced and dedicated IT M&A Senior Manager to support the continued development and growth of our fast paced and forward-thinking team. The ideal candidate will have extensive expertise that includes IT due diligence, deal closure, and Day 2 transformation to ensure successful mergers, acquisitions, and divestitures. You will support transactions across all industry sectors and all aspects of the Technology Strategy, Cost & Value, Digital and Transformation agenda. The responsibilities of the Senior Manager role in IT M&A typically includes the following: Developing our IT M&A offer and building capability within the ITP team, supporting market unit teams to have M&A conversations and developing winning proposals for their clients. Driving complex technology assessments of IT infrastructure, enterprise applications, cybersecurity posture, cloud environments, and digital platforms to uncover risks, quantify technical debt, and identify integration or separation challenges that could materially affect deal value. Leading and delivering post-merger integration strategies including harmonising IT operating models, consolidating ERP and core systems, planning cloud migrations, and designing digital transformation roadmaps that accelerate synergy capture and enable scalable growth. Leading tech carve-out and separation planning incl. defining Transitional Service Agreements (TSAs), orchestrating data migration strategies, and ensuring compliance with regulatory and security requirements while maintaining business continuity during divestitures. Providing leadership on emerging technologies and digital capabilities: AI, advanced analytics, cybersecurity and cloud-native architectures - evaluating scalability, interoperability, and alignment with the client's investment thesis and long term digital strategy. Advising clients on translating complex technical findings into actionable commercial insights, quantifying IT related costs and risks, and supporting negotiation strategies to maximise deal value and minimise execution risk. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior Manager level candidates who can demonstrate the following: Evidence of leading delivery of IT M&A engagements, driving positive outcomes and developing opportunities to deliver follow on work. Evidence of specialism in IT M&A including IT due diligence, integration and separation planning, and technology assessments for complex, high value transactions. Evidence of deep technical and strategic expertise, including enterprise IT architecture, cloud platforms (AWS, Azure, GCP), cybersecurity frameworks, ERP systems (SAP, Oracle), and emerging technologies - combined with the ability to translate technical complexity into actionable commercial insights for clients. Evidence of managing teams, including multiple workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Demonstrated ability to quantify and optimise technology related deal value, including cost modelling, synergy identification, risk mitigation, and aligning technology strategies with business priorities to maximise transaction success. Currently working in a major consulting firm, and/or in industry with a consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development - utilising a combination of the organisation's broader pre existing relationships, company relationships and your own network, you'll be generating c.£1m of consulting revenues. WHAT YOU'LL LOVE ABOUT WORKING HERE? You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
May 13, 2026
Full time
Managing Consultant/ Senior Manager- IT Merges & Acquisitions At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT-oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Performance (ITP) team is part of the growing Business Technology practice. We are structured across three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are seeking an experienced and dedicated IT M&A Senior Manager to support the continued development and growth of our fast paced and forward-thinking team. The ideal candidate will have extensive expertise that includes IT due diligence, deal closure, and Day 2 transformation to ensure successful mergers, acquisitions, and divestitures. You will support transactions across all industry sectors and all aspects of the Technology Strategy, Cost & Value, Digital and Transformation agenda. The responsibilities of the Senior Manager role in IT M&A typically includes the following: Developing our IT M&A offer and building capability within the ITP team, supporting market unit teams to have M&A conversations and developing winning proposals for their clients. Driving complex technology assessments of IT infrastructure, enterprise applications, cybersecurity posture, cloud environments, and digital platforms to uncover risks, quantify technical debt, and identify integration or separation challenges that could materially affect deal value. Leading and delivering post-merger integration strategies including harmonising IT operating models, consolidating ERP and core systems, planning cloud migrations, and designing digital transformation roadmaps that accelerate synergy capture and enable scalable growth. Leading tech carve-out and separation planning incl. defining Transitional Service Agreements (TSAs), orchestrating data migration strategies, and ensuring compliance with regulatory and security requirements while maintaining business continuity during divestitures. Providing leadership on emerging technologies and digital capabilities: AI, advanced analytics, cybersecurity and cloud-native architectures - evaluating scalability, interoperability, and alignment with the client's investment thesis and long term digital strategy. Advising clients on translating complex technical findings into actionable commercial insights, quantifying IT related costs and risks, and supporting negotiation strategies to maximise deal value and minimise execution risk. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior Manager level candidates who can demonstrate the following: Evidence of leading delivery of IT M&A engagements, driving positive outcomes and developing opportunities to deliver follow on work. Evidence of specialism in IT M&A including IT due diligence, integration and separation planning, and technology assessments for complex, high value transactions. Evidence of deep technical and strategic expertise, including enterprise IT architecture, cloud platforms (AWS, Azure, GCP), cybersecurity frameworks, ERP systems (SAP, Oracle), and emerging technologies - combined with the ability to translate technical complexity into actionable commercial insights for clients. Evidence of managing teams, including multiple workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Demonstrated ability to quantify and optimise technology related deal value, including cost modelling, synergy identification, risk mitigation, and aligning technology strategies with business priorities to maximise transaction success. Currently working in a major consulting firm, and/or in industry with a consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development - utilising a combination of the organisation's broader pre existing relationships, company relationships and your own network, you'll be generating c.£1m of consulting revenues. WHAT YOU'LL LOVE ABOUT WORKING HERE? You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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