151 jobs found

Job Ref: AS/75318/GM Package: Negotiable + Bonus + Benefits Location: London, UK Job Type: Senior Tax Consultant, UK / US Dual Handler Languages: English (essential) Position Type: Permanent Hours: Full-time Contact Name: Andy Shaw Contact Company: JAM Global Mobility Recruitment The Background This leading company is looking for a UK/US Dual Handler to strengthen their team in London. Applicants with previous experience dealing with High Net Worth Individuals who have dual reporting needs in both the UK and US would be ideal. The Role The US/UK Senior Tax Consultant will be responsible for but not limited to the following: - Caring for your own national and international client portfolio in UK / US taxation; - Maintaining strong industry knowledge including keeping up to date with any relevant changes to the law and the latest trends; - Carrying out client satisfaction surveys to ensure high standards are maintained; - Assisting with the service delivery of technology tools; The Person: The successful candidate will have previous experience of dealing with both UK /US individual tax and the associated issues. Applicants will be educated to degree level (or equivalent); any additional tax qualifications would be desirable but are not essential.

Join a growing, independent insurance brokerage where claims truly matter. Based in Redhill, Surrey, this Senior Claims Associate role offers the opportunity to become a key part of a high-performing Claims team, delivering exceptional service when clients need it most. You will manage a varied portfolio of property and London Markets claims up to £500,000, taking full ownership from notification through to settlement. Acting as a trusted advisor, you ll support clients in presenting claims, negotiate effectively with insurers and loss adjusters, and ensure swift, fair outcomes. Your technical expertise in property policy wordings and London Markets processes will allow you to confidently handle complex cases while driving early coverage agreement and resolution. This is a highly visible role where you ll build strong relationships across clients, insurers, and internal stakeholders. Role: Senior Claims Associate, Property Claims Handler, Claims Handler, Claims Executive, Insurance Claims Specialist, Claims Associate Location: Redhill, Surrey (Hybrid working 3 days a week in the office, 2 from home) During the first 6 weeks, our staff tend to work in the office to get their feet under the desk. Salary: up to £40k + 4% and awesome benefits. We re looking for someone with solid property claims experience, strong market relationships, and a proactive, client-first mindset. A Dip CII (or equivalent), knowledge of Acturis, and the confidence to operate in a fast-paced, collaborative environment are essential. In return, you ll join a business built on professionalism, pride, and inclusivity, where your expertise is valued, your development is supported, and your impact is visible every day. CLICK APPLY and send through your CV.

A very successful Commercial Insurance Broker with a strong focus on Marine risks is continuing to grow its business and has a new opportunity for an experienced Marine Insurance professional. As well as being a great opportunity for you to develop your Marine experience, it's also a Company that encourages and supports long term career development and works with people to enable them to progress. As Marine Account Handler your responsibilities will include: Successfully manage a portfolio of existing client accounts in close collaboration with an Account Executive Provide support for new business opportunities, including working on opportunities led by the Exec and where appropriate, attending meetings Develop a strong understanding of clients' businesses, their attitude to risk and their approach to Insurance and Risk Management Accurately identify gaps in cover and potential cross-selling opportunities Carry out pre-renewal work and broking exercises to ensure client demands and needs are met Prepare comprehensive and considered client reports, including risk presentations, pre-renewal and renewal reports Thoroughly check Insurer documentation to ensure that it reflects client instructions and cover expectations Process mid-term adjustments Build and maintain excellent working relationships with clients, prospects, colleagues, Insurers, and other partners/suppliers To be a successful Marine Account Handler you will demonstrate: Experience and knowledge of Marine insurance, including a good awareness of current market conditions Strongly client focused, determined to achieve great client outcomes Excellent relationship builder and negotiator Problem solver with a resourceful, collaborative and analytical approach Excellent communicator with good telephone manner, report writing skills and a strong attention to detail What they offer you: Competitive pay and bonuses Pension and life assurance Up to 25 days holiday (plus bank holidays) Days off for volunteering Financial support and rewards for study towards professional qualifications Reward schemes Regular social events

An experienced Senior Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Senior Commercial Account Handler role you will demonstrate: Good all round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and Insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover. Liaise with the Client Management team to fully understand the client's business and insurance requirements. Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys. Identify potential improvements in client risk and Insurance programme design and make recommendations. Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client. Preparation of comprehensive marketing presentations, including preparing cover comparisons. Build and develop effective working relationships with Insurers. Provide on-going communication with the client following queries/alterations.

This is a great opportunity for keen Insurance professionals to begin a career within the Commercial Insurance industry. Our successful Insurance Broking client is looking to recruit a Trainee Commercial Account Handler into their busy and friendly team. This is a good opportunity to get first class training in order to continue your long term Insurance career and to work with some major Corporate clients. The team has many experienced people who are able to help you learn and develop as well as to explain all about the Industry and their way of working. You will work closely with your portfolio of Clients and support your Account Executive. This role can be performed on a hybrid basis, working from home and their office. Following training, the main responsibilities of the Account Handler role include: Handling your portfolio of Clients Providing day to day Insurance technical and advisory service to your Clients Supporting your Account Executive through the Renewal process Preparing renewal schedules and contact clients prior to renewal Negotiate alternative quotes, prior to renewal dates, where appropriate Deal with all documentation, invoices, credit notes, etc ensuring a smooth and trouble-free renewal for the client Answering incoming new business enquiries and prepare new business quotations Handling queries from Clients and meeting them to ensure first class Service To be a successful Account Handler you will demonstrate: An Insurance background A keen willingness to learn Confidence when liaising with Clients Excellent customer service skills A willing 'can do' attitude Good organisational ability

An experienced Senior Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships. The role enables you to have more time with clients and to be able to focus on technical excellence. Your clients will typically require bespoke Insurance programmes and associated risk management and risk transfer services. Working with these major Clients will mean that you will be in London two or three times each week. To be successful in this Senior Commercial Account Handler role you will demonstrate: Good all round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and Insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Handle the day-to-day service provided to clients, ensuring the highest level of service, whilst supporting them with technical advice on their cover. Liaise with the Client Management team to fully understand the client's business and insurance requirements. Attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on Insurer surveys. Identify potential improvements in client risk and Insurance programme design and make recommendations. Negotiate renewal terms, mid-term adjustments and cover extensions - fully support the Broking function to achieve optimum solution for the client. Preparation of comprehensive marketing presentations, including preparing cover comparisons. Build and develop effective working relationships with Insurers. Provide on-going communication with the client following queries/alterations.

Having recently relocated to new offices near Milton Keynes to support our continued growth, we are an established independent insurance broker expanding both organically and through acquisition. We are now seeking a Commercial Lines Account Handler to maintain and enhance the management of client relationships. This is not a pressurised sales environment, we are fully regulated and our client base is built on referrals. BASIC SALARY: Up to £40,000 BENEFITS: 25 days holiday Pension contribution Financial assistance with insurance qualifications Free parking LOCATION: This is an office based role, based on the outskirts of Milton Keynes (Old Stratford) COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Luton, Northampton, Towcester, Bicester, Leighton Buzzard, Bletchley, Flitwick, Buckingham, Brackley, Old Stratford, Ampthill, Hitchin JOB DESCRIPTION: Commercial Lines Account Handler - Insurance Our business is centred around long-term relationships, repeat clients, and word-of-mouth referrals. In this role, you ll take ownership of a loyal portfolio, focusing on nurturing client relationships, delivering exceptional service, and ensuring policies are managed efficiently. We re a small, close-knit team with consistent year-on-year growth, and our recent move into a spacious new office reflects our ongoing commitment to sustainable expansion. KEY RESPONSIBILITIES: Commercial Lines Account Handler - Insurance As our Commercial Lines Account Handler, you ll be responsible for: Managing policy renewals, mid-term adjustments, and day-to-day policy administration. Providing high-quality client service, including advice on risk management, market insights, and broking activity. Handling new business enquiries from initial marketing and broking through to ongoing administration. Supporting clients with claims administration. PERSON SPECIFICATION: Commercial Lines Account Handler - Insurance To be successful in this role, you ll be a confident communicator across multiple channels, with strong attention to detail. In addition: You ll have previous experience within insurance, ideally handling SME Commercial Lines or Personal Lines (Property Owners), with a solid understanding of FCA requirements. Ideally, you ll hold IF1, FIT, or an equivalent qualification. If not, we re happy to support and fund this during your probationary period. Experience working within a regulated or compliance-driven environment would be beneficial. THE COMPANY: We are an independent insurance broker providing tailored insurance solutions to both commercial and private clients across the UK. Our growth is driven entirely by client referrals, and we pride ourselves on delivering an exceptional level of service and support. This approach has enabled us to expand significantly, completing 13 acquisitions over the past 16 years. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Account Handler, Insurance Broker, Independent Financial Advisor, Account Manager, Insurance Aggregate, Internal Sales Executive, Account Executive, Insurance Sales - Insurance, Commercial Lines, Personal Lines, Car Insurance, Home Insurance, Underwriting. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18430, Wallace Hind Selection

Having recently relocated to new offices near Milton Keynes to support our continued growth, we are an established independent insurance broker expanding both organically and through acquisition. We are now seeking a Commercial Lines Account Handler to maintain and enhance the management of client relationships. This is not a pressurised sales environment, we are fully regulated and our client base is built on referrals. BASIC SALARY: Up to £40,000 BENEFITS: 25 days holiday Pension contribution Financial assistance with insurance qualifications Free parking LOCATION: This is an office based role, based on the outskirts of Milton Keynes (Old Stratford) COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Luton, Northampton, Towcester, Bicester, Leighton Buzzard, Bletchley, Flitwick, Buckingham, Brackley, Old Stratford, Ampthill, Hitchin JOB DESCRIPTION: Commercial Lines Account Handler - Insurance Our business is centred around long-term relationships, repeat clients, and word-of-mouth referrals. In this role, you ll take ownership of a loyal portfolio, focusing on nurturing client relationships, delivering exceptional service, and ensuring policies are managed efficiently. We re a small, close-knit team with consistent year-on-year growth, and our recent move into a spacious new office reflects our ongoing commitment to sustainable expansion. KEY RESPONSIBILITIES: Commercial Lines Account Handler - Insurance As our Commercial Lines Account Handler, you ll be responsible for: Managing policy renewals, mid-term adjustments, and day-to-day policy administration. Providing high-quality client service, including advice on risk management, market insights, and broking activity. Handling new business enquiries from initial marketing and broking through to ongoing administration. Supporting clients with claims administration. PERSON SPECIFICATION: Commercial Lines Account Handler - Insurance To be successful in this role, you ll be a confident communicator across multiple channels, with strong attention to detail. In addition: You ll have previous experience within insurance, ideally handling SME Commercial Lines or Personal Lines (Property Owners), with a solid understanding of FCA requirements. Ideally, you ll hold IF1, FIT, or an equivalent qualification. If not, we re happy to support and fund this during your probationary period. Experience working within a regulated or compliance-driven environment would be beneficial. THE COMPANY: We are an independent insurance broker providing tailored insurance solutions to both commercial and private clients across the UK. Our growth is driven entirely by client referrals, and we pride ourselves on delivering an exceptional level of service and support. This approach has enabled us to expand significantly, completing 13 acquisitions over the past 16 years. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Account Handler, Insurance Broker, Independent Financial Advisor, Account Manager, Insurance Aggregate, Internal Sales Executive, Account Executive, Insurance Sales - Insurance, Commercial Lines, Personal Lines, Car Insurance, Home Insurance, Underwriting. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18430, Wallace Hind Selection

Having recently relocated to new offices near Milton Keynes to support our continued growth, we are an established independent insurance broker expanding both organically and through acquisition. We are now seeking a Commercial Lines Account Handler to maintain and enhance the management of client relationships. This is not a pressurised sales environment, we are fully regulated and our client base is built on referrals. BASIC SALARY: Up to £40,000 BENEFITS: 25 days holiday Pension contribution Financial assistance with insurance qualifications Free parking LOCATION: This is an office based role, based on the outskirts of Milton Keynes (Old Stratford) COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Luton, Northampton, Towcester, Bicester, Leighton Buzzard, Bletchley, Flitwick, Buckingham, Brackley, Old Stratford, Ampthill, Hitchin JOB DESCRIPTION: Commercial Lines Account Handler - Insurance Our business is centred around long-term relationships, repeat clients, and word-of-mouth referrals. In this role, you ll take ownership of a loyal portfolio, focusing on nurturing client relationships, delivering exceptional service, and ensuring policies are managed efficiently. We re a small, close-knit team with consistent year-on-year growth, and our recent move into a spacious new office reflects our ongoing commitment to sustainable expansion. KEY RESPONSIBILITIES: Commercial Lines Account Handler - Insurance As our Commercial Lines Account Handler, you ll be responsible for: Managing policy renewals, mid-term adjustments, and day-to-day policy administration. Providing high-quality client service, including advice on risk management, market insights, and broking activity. Handling new business enquiries from initial marketing and broking through to ongoing administration. Supporting clients with claims administration. PERSON SPECIFICATION: Commercial Lines Account Handler - Insurance To be successful in this role, you ll be a confident communicator across multiple channels, with strong attention to detail. In addition: You ll have previous experience within insurance, ideally handling SME Commercial Lines or Personal Lines (Property Owners), with a solid understanding of FCA requirements. Ideally, you ll hold IF1, FIT, or an equivalent qualification. If not, we re happy to support and fund this during your probationary period. Experience working within a regulated or compliance-driven environment would be beneficial. THE COMPANY: We are an independent insurance broker providing tailored insurance solutions to both commercial and private clients across the UK. Our growth is driven entirely by client referrals, and we pride ourselves on delivering an exceptional level of service and support. This approach has enabled us to expand significantly, completing 13 acquisitions over the past 16 years. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Account Handler, Insurance Broker, Independent Financial Advisor, Account Manager, Insurance Aggregate, Internal Sales Executive, Account Executive, Insurance Sales - Insurance, Commercial Lines, Personal Lines, Car Insurance, Home Insurance, Underwriting. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18430, Wallace Hind Selection

Client Account Handler /Customer Care Salary: £25,000 - £30,000 We're working with a well-established, customer-focused organisation who are looking to welcome an Account Handler to their growing team, supporting a portfolio of agricultural clients across the local area. This opportunity is open to individuals with a background in the agricultural industry, those with knowledge of agricultural machinery and processes, or someone who has recently completed agricultural college and is looking for their first step into a long-term career within this sector. Training will also be provided. This is a varied, relationship-led role where you'll be responsible for managing and supporting a set client base, ensuring their needs are met and that the service provided remains accurate, compliant and tailored to their individual requirements. You'll be working closely with clients day-to-day, both over the phone and via email, as well as regularly visiting farms and rural businesses to build strong working relationships and gain a clear understanding of each client's setup. Key responsibilities: Managing a portfolio of clients within the agricultural sector Acting as a first point of contact for queries, updates and general support Building strong, long-term relationships through a proactive and personable approach Reviewing client requirements and ensuring their current cover remains suitable for their needs Maintaining accurate client records and ensuring all information is compliant with industry regulations Supporting with general administration, documentation and ongoing account management About you: A genuine interest in agriculture, farming or rural environments Ideally a background, exposure or understanding of the agricultural sector (e.g. farming, agricultural college, rural upbringing or similar) Strong communication skills and a confident, personable approach Highly organised with good attention to detail Comfortable managing multiple client relationships at once Full UK driving licence is essential , as the role involves regular travel to visit clients What's on offer: A supportive and friendly team environment Full training within a specialist and regulated sector Long-term career development within a stable and growing business A role that offers a mix of office-based work and client interaction This is a fantastic opportunity for someone who enjoys building relationships and is looking to develop a long-term career within a professional, client-focused environment. We thank all candidates who take the time to apply - every application is genuinely appreciated and reviewed with care. If your experience closely matches what our client is looking for, we'll be in touch. If you don't hear from us, please assume that on this occasion you haven't been selected, but we truly wish you every success in finding the right next role. Ref: NP4311

Location: Chandlers Ford Salary: Up to 28K pro-rata Hours: 25-30 hours per week, office based, flexible with hours Benefits : Onsite parking, 20 days holiday (rising by 1 day per year up to 25 days) pro-rata as well as opportunity to purchase additional holiday through Holiday Purchase scheme, Pension 5% employee/4% employer, Life Assurance, Private Medical, Electric Car scheme (after qualifying period), Cycle to Work scheme Aspire Jobs are working exclusively with our professional services client who are now looking to recruit an experienced Part Time Administrative Assistant to start immediately. The role will see you working within their wider administrative team and you will primarily focus on the day to day administrative needs of the Tax Team. Key Requirements of the Part Time Administrative Assistant are: Background within an administrative role essential Strong organisational skills Excellent attention to detail Ability to manage multiple tasks and prioritise effectively Good written and verbal communication skills Professional and able to handle matters with discretion and confidentiality Competent Microsoft Office skills Flexible and able to manage an ever-changing workload Ability to multi-task and work to tight deadlines Experience within an accountancy practice or professional services environment would be beneficial Key Responsibilities of the Part Time Administrative Assistant are: Providing day-to-day administrative support to the Tax Team Diary Management Supporting with email management, monitoring inboxes and flagging priorities Carrying out a range of typing tasks, including copy typing, sending out engagement letters and other documentation as required Assisting with client billing and preparing invoices Maintaining the database ensuring records are kept up to date Onboarding of new clients Liaising with clients daily to obtain relevant information as required Scanning of documents Other ad-hoc administrative tasks as and when required during busy periods

IBA Account Handler Fully Remote London Market Cash allocations, reconciliations Your new company A well-established insurance brokerage operating within the London Market, with a strong focus on compliance, operational excellence and client service. The organisation has a dedicated IBA function supporting broking teams and market relationships and offers a fully remote working model. You will be working within a team of 6 reporting to the IBA Manager. Your new role You will join the business as an IBA Account Handler within the IBA Operations team, reporting to an IBA Team Leader. This role is responsible for the end-to-end delivery of IBA processes, ensuring accuracy, compliance and timely resolution of client and market transactions. You will manage your own portfolio of accounts and play a key role in cash allocations, reconciliations, credit control and query resolution, while supporting reporting and KPI analysis across the team. Key responsibilities include: Full responsibility for a range of IBA accounts, including credit control and statement production Liaising with brokers and technical teams to support collection activity Timely reconciliation and allocation of incoming receipts and outgoing payments Investigating discrepancies and following issues through to resolution Responding to client and market queries and managing incoming correspondence Chasing outstanding balances directly with clients and markets Maintaining accurate and up-to-date internal reporting systems Supporting daily, weekly and monthly KPI reporting Adhering to internal processes, procedures and regulatory requirements Managing electronic filing systems and shared mailboxes What you'll need to succeed Previous experience in an IBA, accounts or operational finance role within insurance Good working knowledge of London Market processes Understanding of CASS rules and FCA regulations Experience with cash allocation and reconciliations Strong communication skills, both written and verbal Highly organised with strong time management and prioritisation skills Ability to work independently and use initiative in a remote environment What you'll get in return Fully remote working arrangement Opportunity to work within a well-established and structured IBA function Exposure to London Market insurance operations Stable role with clear processes and responsibilities Supportive team environment with ongoing learning and development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome. To be considered for this role you must have proven Insurance complaints experience within at least one of the following sectors: Automotive - Property - Travel - Gadget/Warranty - Pet This role is ideal for: An experienced complaints specialist who wants real ownership in a high-growth environment A senior insurance claims handler ready to specialise and build a function from scratch The Role: Own your specialist function end to end with high autonomy Investigate, build cases, and drive outcomes across the claims portfolio Develop and improve processes, templates, and workflows as the function scales Coach claims handlers on identifying relevant opportunities at the point of claim Track and report on performance metrics for your function Attend client meetings as a domain expert in your specialism Maintain accurate records for audit, compliance, and client reporting The Person: Based anywhere within the UK or Ireland with work authorisation At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Experience leading, mentoring, or coaching others is beneficial Startup or high-growth experience is a plus This is a full time Permanent fully remote position offering an annual salary of 45,000 - 55,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team! Position: Customer Care Handler Contract Type: Permanent Annual Salary: 30,300 Working Pattern: Full Time Role Overview: As the Customer Care Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, complaints handling desirable but not essential Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Deputy Renewals ManagerLancing (Hybrid)£35,000 - £40,000 + benefits Reporting into the Renewals Manager, you ll step into a deputy management position here, providing hands-on leadership experience to a team of 6 existing business Account Handlers. Work flexibly with hybrid options (2 days a week from home after probation), allowing you to balance your professional growth with your personal life. You ll also benefit from a generous pension scheme and increasing holiday entitlement - 28 days to start, rising to 32 after 2 years service, giving you more time to recharge as you progress. You will have access to a medical scheme here too, to help you with the cost of your everyday healthcare fully funded by them such as optical, dental and many more. You will also get access to a Gym discount, family days out discount and online health risk assessments. There is also a generous pension scheme on offer. This plan allows employees to contribute a minimum of 2% of their gross salary up to the maximum allowed within HMRC limits. The company will contribute twice your contribution, up to a maximum of 10%! And because the company invests heavily in mentoring and development, you ll be part of a team that supports your growth, whether that s through formal training or on-the-job learning. What you ll do You ll oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching and technical support. This includes delivering training (side-by-side coaching), monitoring compliance and reviewing operational and performance reports. You'll also manage audits, conduct monthly one-to-ones and annual appraisals, and support personal development plans. Additionally, you'll handle aged debt and account queries, ensure retention and income targets are met, and support the Renewals Manager with work allocation, referrals, and placements. The role involves training and supporting both new starters and existing team members, with full training provided. While insurance experience is beneficial, it is not essential. This opportunity is ideal for someone who enjoys understanding clients needs and helping them make informed decisions to protect their organisations. The role also offers involvement in projects and volunteering initiatives. What you ll need At least 1 year's management experience in an insurance setting. Strong understanding of insurance processes and client needs. Desire to develop leadership skills and take on greater responsibility. About the company The broker specialises in providing insurance to youth and charity groups, such as the Scouts and Girl Guides, as well as other not-for-profit organisations. They have a charity-based spirit and are ethical to their core. They pride themselves on offering a first-class working environment with excellent career progression opportunities and superb work-life balance. With exciting growth plans, you ll be part of a team that supports your development every day! Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.

Administrator/Coordinator Salary: £25000 to £27,000 dependant on experience, plus GREAT benefits Location: Chandler's Ford, Hybrid is available once trained Hours: Full-time, permanent (Monday Friday) either 8AM-4PM or 9AM-5PM Dynamite Recruitment is working in partnership with a well established business based in Chandlers Ford. With an excellent track record of offering fantastic opportunities to candidates across the country, our client is looking for a temporary Purchasing Administrator/Coordinator to join our expanding team at our head office in Chandler's Ford. As an Administrator/Cooridnator you will play a key role in managing stock allocation, purchasing, and general administration within a specialist team. Key Responsibilities: Onboarding new technicians using processes and internal systems Manage stock control for the warehouse team using specialist systems. Handle a range of purchase orders, ensuring accuracy and efficiency. Organize stock and uniforms for new starters and leavers. Sourcing lockups for technicians. Process technician-related stock requests promptly and efficiently. Maintain a busy inbox and ensure timely responses to emails within agreed timeframes. Allocate staff appropriately and raise requests for any discrepancies that may arise. Communicate with technicians and various departments to manage stock requests and resolve any issues. Complete general administration. Liaising between third parties and stakeholders to manage various enquiries. The Ideal Candidate: Strong administrative skills with an ability to handle multiple tasks. Experience working under pressure in a busy and fast-paced environment. Computer literate, including proficiency with Excel. Highly organized with the ability to multitask and prioritize workloads effectively. A proactive, self-motivated individual who is keen to take ownership of responsibilities. A team player who can also work independently and take accountability for tasks. If you re ready to contribute to a fast-growing business and join a supportive, dynamic team, we d love to hear from you!

Your new company We are currently recruiting for a Complaints handler for a North West Housing Association. Your new role You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service). You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance.This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience. What you'll need to succeed The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate. What you'll get in return You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Jaggi and Co are an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of the wider JMG Group who are a top 30 UK Broker, placing £350m+ Gross Written Premium annually We are looking for a motivated and click apply for full job details

We are looking for experienced complaint handlers with previous experience within Financial Services firms to join an exciting project in Bracknell. As a Complaint Handler, you will be: Logging and investigating new Complaints relating to Motor Finance Commission Collating information regarding the loan/finance agreements Drafting FLRs to answer complaint points/issues Exposure to FOS cases (file build and draft responses) Telephony work (although not a full-time telephony role, there will be an element of customer contact) Key Skills & Experience As Complaint Handler: Financial services industry experience, including previous complaints or remediation activities. Experience in writing final response letters and updating client systems. A commitment to a longer-term project, with likely extensions for successful candidates into 2026. Ability to commute to Bracknell for onsite working. This will be an initial 3-month contract, with a start date expected immediately, but comes with the likely option to extend further for successful candidates. You will be working Monday-Friday, (37.5 hours per week) on a hybrid working basis. This involves 2 days a week onsite in the Bracknell office. In return, you will receive a salary of 185 per day, via an umbrella company. To apply for this role as Complaint Handler, please click apply online and upload a copy of your latest CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.