About hyperexponential (hx) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry, which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. About the Analytics team Engineering at hx drives every breakthrough that transforms how insurers make billion-dollar decisions. Our Analytics team sits at the cutting edge of this mission, building the data systems that unlock the full value of complex insurance datasets. We're turning raw portfolio data into actionable insights that help underwriters and actuaries make smarter, faster decisions on risks worth billions. As a Senior Backend Engineer in the Analytics team, you'll architect and build the foundational data systems that power next-generation insurance analytics. This is greenfield territory - you'll be designing distributed data solutions from the ground up, creating scalable ingestion pipelines, and building the infrastructure that turns complex insurance data into competitive advantage for our customers. You'll work at the intersection of complex engineering challenges and real business impact, collaborating with sharp product and UX minds to create data-driven experiences that fundamentally change how insurers understand and optimise their risk portfolios. If you love solving hard technical problems while seeing direct customer impact, this is where you'll thrive. What You'll Be Doing Build scalable data systems in Kotlin that enable insurers to ingest, process, and explore complex datasets, turning months of manual analysis into real-time insights that drive billion-dollar risk decisions. Design distributed analytics infrastructure on AWS using Terraform, creating robust, cloud native systems that handle enterprise scale data volumes while maintaining reliability and performance. Deliver customer facing analytics features that transform how users understand and optimise risk modelling, building intuitive interfaces for complex portfolio analytics that were previously impossible. Drive technical innovation in data architecture, piloting emerging technologies and AI/ML approaches that continuously improve the analytics experience and unlock new capabilities for customers. Collaborate across disciplines with Product, UX, and Engineering teams to translate complex business requirements into elegant technical solutions that balance powerful functionality with usability. Elevate system quality through robust architecture decisions, comprehensive testing, and clear documentation that makes complex data systems maintainable and scalable as the team grows. What You'll Need to Have Done Built production backend systems with proven experience as a polyglot engineer, ideally with strong Kotlin skills and the ability to work effectively across multiple languages and tech stacks. Delivered scalable cloud infrastructure using AWS and infrastructure as code tools like Terraform, with hands on experience building distributed systems that handle real world data volumes. Developed data warehousing solutions with hands on experience building ETL pipelines, data modelling, and orchestration workflows using modern tools (e.g., dbt, Airflow, Spark), demonstrating the ability to transform raw data into reliable, performant analytics infrastructure that supports business decision making at scale. Collaborated effectively across teams to deliver features that customers actually use, with evidence of translating business requirements into technical solutions that drive measurable impact. Maintained high code quality standards with a commitment to clean, well documented, maintainable systems and the discipline to build infrastructure that scales with business growth. Demonstrated curiosity about emerging technologies, particularly around data processing, analytics platforms, and AI/ML tools that can enhance developer productivity and unlock new customer value. You're Unlikely To Thrive Here If You prefer working with well established data systems rather than building foundational analytics infrastructure from scratch in a rapidly evolving environment. You're more comfortable focusing on purely technical challenges than understanding the business context and customer impact of the data systems you're building. You're not excited by the complexity that comes with distributed data processing, enterprise scale systems, and the technical depth required for analytics platforms. Reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. Compensation At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. Benefits £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme Additional Perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. Exceptional opportunities for personal development and growth as we build something remarkable together. Interview Process Initial call with our Talent team to kick things off (30 minutes) Manager Interview (60 minutes) Technical Interview - Code Review & AI Pairing (120 minutes) Values Interview (60 minutes) We offer! Our Commitment to Diversity hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. Next Steps: If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
May 07, 2026
Full time
About hyperexponential (hx) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry, which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. About the Analytics team Engineering at hx drives every breakthrough that transforms how insurers make billion-dollar decisions. Our Analytics team sits at the cutting edge of this mission, building the data systems that unlock the full value of complex insurance datasets. We're turning raw portfolio data into actionable insights that help underwriters and actuaries make smarter, faster decisions on risks worth billions. As a Senior Backend Engineer in the Analytics team, you'll architect and build the foundational data systems that power next-generation insurance analytics. This is greenfield territory - you'll be designing distributed data solutions from the ground up, creating scalable ingestion pipelines, and building the infrastructure that turns complex insurance data into competitive advantage for our customers. You'll work at the intersection of complex engineering challenges and real business impact, collaborating with sharp product and UX minds to create data-driven experiences that fundamentally change how insurers understand and optimise their risk portfolios. If you love solving hard technical problems while seeing direct customer impact, this is where you'll thrive. What You'll Be Doing Build scalable data systems in Kotlin that enable insurers to ingest, process, and explore complex datasets, turning months of manual analysis into real-time insights that drive billion-dollar risk decisions. Design distributed analytics infrastructure on AWS using Terraform, creating robust, cloud native systems that handle enterprise scale data volumes while maintaining reliability and performance. Deliver customer facing analytics features that transform how users understand and optimise risk modelling, building intuitive interfaces for complex portfolio analytics that were previously impossible. Drive technical innovation in data architecture, piloting emerging technologies and AI/ML approaches that continuously improve the analytics experience and unlock new capabilities for customers. Collaborate across disciplines with Product, UX, and Engineering teams to translate complex business requirements into elegant technical solutions that balance powerful functionality with usability. Elevate system quality through robust architecture decisions, comprehensive testing, and clear documentation that makes complex data systems maintainable and scalable as the team grows. What You'll Need to Have Done Built production backend systems with proven experience as a polyglot engineer, ideally with strong Kotlin skills and the ability to work effectively across multiple languages and tech stacks. Delivered scalable cloud infrastructure using AWS and infrastructure as code tools like Terraform, with hands on experience building distributed systems that handle real world data volumes. Developed data warehousing solutions with hands on experience building ETL pipelines, data modelling, and orchestration workflows using modern tools (e.g., dbt, Airflow, Spark), demonstrating the ability to transform raw data into reliable, performant analytics infrastructure that supports business decision making at scale. Collaborated effectively across teams to deliver features that customers actually use, with evidence of translating business requirements into technical solutions that drive measurable impact. Maintained high code quality standards with a commitment to clean, well documented, maintainable systems and the discipline to build infrastructure that scales with business growth. Demonstrated curiosity about emerging technologies, particularly around data processing, analytics platforms, and AI/ML tools that can enhance developer productivity and unlock new customer value. You're Unlikely To Thrive Here If You prefer working with well established data systems rather than building foundational analytics infrastructure from scratch in a rapidly evolving environment. You're more comfortable focusing on purely technical challenges than understanding the business context and customer impact of the data systems you're building. You're not excited by the complexity that comes with distributed data processing, enterprise scale systems, and the technical depth required for analytics platforms. Reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. Compensation At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. Benefits £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme Additional Perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. Exceptional opportunities for personal development and growth as we build something remarkable together. Interview Process Initial call with our Talent team to kick things off (30 minutes) Manager Interview (60 minutes) Technical Interview - Code Review & AI Pairing (120 minutes) Values Interview (60 minutes) We offer! Our Commitment to Diversity hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. Next Steps: If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
Product Lead - Finance and Commercial £71,121 per annum + public sector pension and other benefits Hybrid with 3 days per week on-site mandatory in Central London Join our innovative team, focused on delivering enabling services efficiently across the organisation. This role offers a unique opportunity to lead product development in the Finance and Commercial sectors, directly supporting the frontline to focus on what matters most. Day-to-day of the role: Act as the primary point of contact for stakeholders, ensuring clear communication and alignment on product vision and progress. Manage and support a team of functional SMEs to deliver outcomes set against your product roadmap. Collaborate extensively with peers across the organisation to ensure a consistent approach. Define and prioritise product features through extensive collaboration and negotiation, supported by outcomes and value. Analyse data and customer feedback to identify pain points and drive improvements that enhance user experience and achieve desired outcomes. Document and present technology proposals/recommendations to senior stakeholders, outlining clear benefits and costs. Drive continuous improvement in technical solutions that support organisational priorities. Required Skills & Qualifications: Proven experience as a product manager or owner, preferably within an internal product space. Minimum of 3 years in Finance and Commercial solutions. Familiarity with SaaS-based solutions like Oracle Cloud Financials and Sourcing. Strong project management skills in technology development and implementations. Experience managing a small team, providing clear direction and support. Capable of shaping product strategy and delivery capabilities. Knowledge of public sector shared services and the challenges they face. Detailed understanding of Oracle Cloud technology and product life cycle processes including testing and change management. Benefits: 27 days of annual leave (rising to 33 in 5 years), 20%+ pension contributions + others. In the first instance, please submit your CV.
May 07, 2026
Full time
Product Lead - Finance and Commercial £71,121 per annum + public sector pension and other benefits Hybrid with 3 days per week on-site mandatory in Central London Join our innovative team, focused on delivering enabling services efficiently across the organisation. This role offers a unique opportunity to lead product development in the Finance and Commercial sectors, directly supporting the frontline to focus on what matters most. Day-to-day of the role: Act as the primary point of contact for stakeholders, ensuring clear communication and alignment on product vision and progress. Manage and support a team of functional SMEs to deliver outcomes set against your product roadmap. Collaborate extensively with peers across the organisation to ensure a consistent approach. Define and prioritise product features through extensive collaboration and negotiation, supported by outcomes and value. Analyse data and customer feedback to identify pain points and drive improvements that enhance user experience and achieve desired outcomes. Document and present technology proposals/recommendations to senior stakeholders, outlining clear benefits and costs. Drive continuous improvement in technical solutions that support organisational priorities. Required Skills & Qualifications: Proven experience as a product manager or owner, preferably within an internal product space. Minimum of 3 years in Finance and Commercial solutions. Familiarity with SaaS-based solutions like Oracle Cloud Financials and Sourcing. Strong project management skills in technology development and implementations. Experience managing a small team, providing clear direction and support. Capable of shaping product strategy and delivery capabilities. Knowledge of public sector shared services and the challenges they face. Detailed understanding of Oracle Cloud technology and product life cycle processes including testing and change management. Benefits: 27 days of annual leave (rising to 33 in 5 years), 20%+ pension contributions + others. In the first instance, please submit your CV.
HR Product Lead - Oracle Product Lead, Human Resources, SaaS, Oracle ERP HCM Cloud, Oracle EBS, Oracle ERP, Oracle Fusion, PeopleSoft, Product management, HR Systems, Stakeholder engagement, Product roadmap, End-to-end services. £71,121 per annum + public sector pension and other benefits Hybrid with 3 days per week on-site mandatory in Central London Join our innovative team, dedicated to streamlining and enhancing services across HR, Finance, and Commercial sectors. This role offers a unique opportunity to be at the forefront of transforming internal services, directly supporting the frontline and contributing to our goals of More Trust, Less Crime, and High Standards. Day-to-Day of the Role: Act as the primary point of contact for stakeholders, ensuring clear communication and alignment on the product vision and progress. Manage and support a team of product analysts who are subject matter experts, capable of making functional changes and working with third parties to deliver outcomes. Collaborate extensively with the Head of Product and other product teams to create and maintain a Product roadmap. Engage with stakeholders and SMEs to understand needs, assess priorities, and allocate resources effectively. Define and prioritise product features through extensive collaboration, negotiation, and supported by data-driven outcomes. Analyse customer feedback and other data to identify pain points and drive improvements that enhance user experience and achieve desired outcomes. Document and present technology proposals/recommendations to the Head of Product, outlining clear benefits and costs. Drive continuous improvement in technical solutions that support strategic priorities. Required Skills & Qualifications: Minimum of 5 years in product management or functional experience, with at least 2 years within HR Systems. Experience as a product manager, functional lead, or owner, preferably within an internal product space. Strong understanding of SaaS-based solutions, particularly Oracle ERP HCM Cloud. Public sector experience is desirable, with policing experience being a plus. Proven ability to manage small teams, providing clear direction, support, and resolution. Experience in project management of technology development and implementations. Knowledge of shaping product strategy and delivery capabilities. Educated to a high level with practical knowledge of core end-to-end services across HR teams. Benefits: 27 days of annual leave (rising to 33 in 5 years), 20%+ pension contributions + others. In the first instance, please submit your CV.
May 07, 2026
Full time
HR Product Lead - Oracle Product Lead, Human Resources, SaaS, Oracle ERP HCM Cloud, Oracle EBS, Oracle ERP, Oracle Fusion, PeopleSoft, Product management, HR Systems, Stakeholder engagement, Product roadmap, End-to-end services. £71,121 per annum + public sector pension and other benefits Hybrid with 3 days per week on-site mandatory in Central London Join our innovative team, dedicated to streamlining and enhancing services across HR, Finance, and Commercial sectors. This role offers a unique opportunity to be at the forefront of transforming internal services, directly supporting the frontline and contributing to our goals of More Trust, Less Crime, and High Standards. Day-to-Day of the Role: Act as the primary point of contact for stakeholders, ensuring clear communication and alignment on the product vision and progress. Manage and support a team of product analysts who are subject matter experts, capable of making functional changes and working with third parties to deliver outcomes. Collaborate extensively with the Head of Product and other product teams to create and maintain a Product roadmap. Engage with stakeholders and SMEs to understand needs, assess priorities, and allocate resources effectively. Define and prioritise product features through extensive collaboration, negotiation, and supported by data-driven outcomes. Analyse customer feedback and other data to identify pain points and drive improvements that enhance user experience and achieve desired outcomes. Document and present technology proposals/recommendations to the Head of Product, outlining clear benefits and costs. Drive continuous improvement in technical solutions that support strategic priorities. Required Skills & Qualifications: Minimum of 5 years in product management or functional experience, with at least 2 years within HR Systems. Experience as a product manager, functional lead, or owner, preferably within an internal product space. Strong understanding of SaaS-based solutions, particularly Oracle ERP HCM Cloud. Public sector experience is desirable, with policing experience being a plus. Proven ability to manage small teams, providing clear direction, support, and resolution. Experience in project management of technology development and implementations. Knowledge of shaping product strategy and delivery capabilities. Educated to a high level with practical knowledge of core end-to-end services across HR teams. Benefits: 27 days of annual leave (rising to 33 in 5 years), 20%+ pension contributions + others. In the first instance, please submit your CV.
Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
May 07, 2026
Full time
Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Overview The Role: The Enterprise CSM is a unique blend of a technical expert and strategic relationship builder. You will drive adoption within a portfolio of Fortune 5000 accounts, moving beyond traditional BI to help customers deploy AI Agents and Embedded Analytics. You'll be as comfortable discussing API authentication with a developer as you are discussing ROI with a CDO. What You'll Do Account Strategy: Be part of a focused team managing multiple Fortune 5000 accounts, responsible for driving adoption, tying usage to business problems, and building expansion opportunities through passive selling. Champion Agentic AI: Partner with customers to move from dashboards to agents, helping them leverage ThoughtSpot Agents and LLM-based workflows to automate data insights. Architect & Advise: Guide technical stakeholders through the development lifecycle of building high-performance data apps using our APIs and SDKs, while ensuring their data stack (Snowflake/Databricks/BigQuery) is optimized for AI-driven search. Voice of the Customer: Act as the primary technical point of contact, communicating requirements and use cases in a way that is actionable for ThoughtSpot's Product, Engineering, and Marketing teams. Relationship Management: Foster robust relationships through proactive champion building, acting as the bridge between human business needs and complex data technicalities. Bridge Business and Technology: Translate customer business goals into technical requirements and, conversely, explain the business value of technical features to stakeholders. Technical Enablement: Run advanced workshops and live demos that showcase the "Art of the Possible" with AI, embedding, and agentic analytics. What Sets You Apart A Consultative Problem Solver: You have a knack for understanding complex business challenges and prescribing elegant technical solutions. Technically Curious: You have a deep passion for the data space and are constantly learning about new technologies like LLMs and Generative AI. Incredible Communicator: You can command a room of data architects and then pivot to explain a technical concept in simple terms to a business leader. Proactive & Eager to Help: You are a natural problem solver who enjoys diving in to help customers with their initial technical hurdles. Language Skills: Fluent in English and capable of speaking European languages (e.g., French, Spanish, German) in a business environment. What You Bring 5+ years in a customer-facing technical role (Technical CSM, Solutions Architect, or Sales Engineer) within the Data/SaaS space. Analytics & AI Depth: Strong knowledge of the modern data stack (Snowflake/BigQuery/Databricks) and an understanding of LLM-based applications or AI Agents. Developer Literacy: Proficiency in SQL and familiarity with JavaScript/TypeScript frameworks (React, Angular, or Vue) for supporting embedded use cases. Integration Knowledge: Comfort discussing REST APIs, webhooks, and security protocols like SAML/OIDC. The "Consultative Edge": Ability to translate complex technical "how-to" into strategic "why-it-matters" for executive stakeholders. Education: Master's/Bachelor's Degree preferred but not required. Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration, including the ability to: Comfortably and confidently integrate artificial intelligence into daily workflows to increase productivity and quality. Hands-on experience leveraging AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality. Describe experience using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions. Write effective prompts to obtain accurate and creative results from AI tools. Spotters are expected to exemplify these key traits and AI Mindset: Curiosity in exploring new AI tools Adaptability to quickly learn and implement new, emerging AI technologies Critical thinking to know when to identify when AI should be used versus when human judgement is necessary This combination of curiosity, adaptability, and discernment defines the AI mindset and is required for every role at ThoughtSpot. AI Mindset for All Spotters At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work. All Spotters are expected to experiment with ThoughtSpot's AI tools and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI. Hybrid Work at ThoughtSpot This office-assigned role is available as a hybrid position, reporting to the office in the UK - London. Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office expectation of 2-3 days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams. ThoughtSpot for All At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you're a strong match, we encourage you to apply. What Makes ThoughtSpot a Great Place to Work? ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives; this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you. About ThoughtSpot The world's most innovative companies turn to ThoughtSpot's AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture. At ThoughtSpot, we're a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That's why we build products that make asking and answering data questions as natural as having a conversation.
May 05, 2026
Full time
Overview The Role: The Enterprise CSM is a unique blend of a technical expert and strategic relationship builder. You will drive adoption within a portfolio of Fortune 5000 accounts, moving beyond traditional BI to help customers deploy AI Agents and Embedded Analytics. You'll be as comfortable discussing API authentication with a developer as you are discussing ROI with a CDO. What You'll Do Account Strategy: Be part of a focused team managing multiple Fortune 5000 accounts, responsible for driving adoption, tying usage to business problems, and building expansion opportunities through passive selling. Champion Agentic AI: Partner with customers to move from dashboards to agents, helping them leverage ThoughtSpot Agents and LLM-based workflows to automate data insights. Architect & Advise: Guide technical stakeholders through the development lifecycle of building high-performance data apps using our APIs and SDKs, while ensuring their data stack (Snowflake/Databricks/BigQuery) is optimized for AI-driven search. Voice of the Customer: Act as the primary technical point of contact, communicating requirements and use cases in a way that is actionable for ThoughtSpot's Product, Engineering, and Marketing teams. Relationship Management: Foster robust relationships through proactive champion building, acting as the bridge between human business needs and complex data technicalities. Bridge Business and Technology: Translate customer business goals into technical requirements and, conversely, explain the business value of technical features to stakeholders. Technical Enablement: Run advanced workshops and live demos that showcase the "Art of the Possible" with AI, embedding, and agentic analytics. What Sets You Apart A Consultative Problem Solver: You have a knack for understanding complex business challenges and prescribing elegant technical solutions. Technically Curious: You have a deep passion for the data space and are constantly learning about new technologies like LLMs and Generative AI. Incredible Communicator: You can command a room of data architects and then pivot to explain a technical concept in simple terms to a business leader. Proactive & Eager to Help: You are a natural problem solver who enjoys diving in to help customers with their initial technical hurdles. Language Skills: Fluent in English and capable of speaking European languages (e.g., French, Spanish, German) in a business environment. What You Bring 5+ years in a customer-facing technical role (Technical CSM, Solutions Architect, or Sales Engineer) within the Data/SaaS space. Analytics & AI Depth: Strong knowledge of the modern data stack (Snowflake/BigQuery/Databricks) and an understanding of LLM-based applications or AI Agents. Developer Literacy: Proficiency in SQL and familiarity with JavaScript/TypeScript frameworks (React, Angular, or Vue) for supporting embedded use cases. Integration Knowledge: Comfort discussing REST APIs, webhooks, and security protocols like SAML/OIDC. The "Consultative Edge": Ability to translate complex technical "how-to" into strategic "why-it-matters" for executive stakeholders. Education: Master's/Bachelor's Degree preferred but not required. Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration, including the ability to: Comfortably and confidently integrate artificial intelligence into daily workflows to increase productivity and quality. Hands-on experience leveraging AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality. Describe experience using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions. Write effective prompts to obtain accurate and creative results from AI tools. Spotters are expected to exemplify these key traits and AI Mindset: Curiosity in exploring new AI tools Adaptability to quickly learn and implement new, emerging AI technologies Critical thinking to know when to identify when AI should be used versus when human judgement is necessary This combination of curiosity, adaptability, and discernment defines the AI mindset and is required for every role at ThoughtSpot. AI Mindset for All Spotters At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work. All Spotters are expected to experiment with ThoughtSpot's AI tools and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI. Hybrid Work at ThoughtSpot This office-assigned role is available as a hybrid position, reporting to the office in the UK - London. Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office expectation of 2-3 days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams. ThoughtSpot for All At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you're a strong match, we encourage you to apply. What Makes ThoughtSpot a Great Place to Work? ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives; this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you. About ThoughtSpot The world's most innovative companies turn to ThoughtSpot's AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture. At ThoughtSpot, we're a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That's why we build products that make asking and answering data questions as natural as having a conversation.
About StarCompliance StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360 degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Role The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long term satisfaction and platform engagement. A Lead Analyst acts as a senior resource within the team, driving complex client initiatives, supporting continuous improvement, and serving as a subject matter expert across Star's product suite. Responsibilities Client Partnership and Strategic Engagement Act as the primary point of contact for a portfolio of enterprise and strategic accounts. Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities. Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing. Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes. Take end to end ownership of requests and issues ensuring timely resolution, proactive client communication, and effective coordination across teams. Oversight, Risk Management and Advocacy Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities. Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs. Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing Mentor analyst and senior level team members and support onboarding of new colleagues. Contribute to internal playbooks, documentation, and operational standards. Champion new product functionality and represent client feedback during product planning cycles. Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met. Skills and Experience 5 years in Client Success, Account Management, Compliance Technology, or related roles. Experience supporting enterprise clients within SaaS, financial services, or regulatory technology. Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls. Excellent stakeholder management skills with the professionalism to represent StarCompliance in high pressure, client facing scenarios and the ability to prioritise effectively in a fast paced environment. The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non technical audiences. A commitment to learning new products, tools, technologies and practices. Preferred Experience with data integrations (SFTP, APIs, batch file processing). Prior experience with compliance platforms-knowledge of StarCompliance platform is advantageous. Experience leading or supervising a team or coaching and mentoring junior team members. StarCompliance Background Checks All positions require pre employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
May 05, 2026
Full time
About StarCompliance StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360 degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Role The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long term satisfaction and platform engagement. A Lead Analyst acts as a senior resource within the team, driving complex client initiatives, supporting continuous improvement, and serving as a subject matter expert across Star's product suite. Responsibilities Client Partnership and Strategic Engagement Act as the primary point of contact for a portfolio of enterprise and strategic accounts. Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities. Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing. Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes. Take end to end ownership of requests and issues ensuring timely resolution, proactive client communication, and effective coordination across teams. Oversight, Risk Management and Advocacy Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities. Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs. Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing Mentor analyst and senior level team members and support onboarding of new colleagues. Contribute to internal playbooks, documentation, and operational standards. Champion new product functionality and represent client feedback during product planning cycles. Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met. Skills and Experience 5 years in Client Success, Account Management, Compliance Technology, or related roles. Experience supporting enterprise clients within SaaS, financial services, or regulatory technology. Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls. Excellent stakeholder management skills with the professionalism to represent StarCompliance in high pressure, client facing scenarios and the ability to prioritise effectively in a fast paced environment. The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non technical audiences. A commitment to learning new products, tools, technologies and practices. Preferred Experience with data integrations (SFTP, APIs, batch file processing). Prior experience with compliance platforms-knowledge of StarCompliance platform is advantageous. Experience leading or supervising a team or coaching and mentoring junior team members. StarCompliance Background Checks All positions require pre employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
May 04, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
May 04, 2026
Full time
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
About the opportunity We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation. This is a hands on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes. This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast evolving, AI driven market. What to expect Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery. Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities. Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale. Lead cross functional teams, driving product vision, and executing product roadmaps in a fast paced, agile environment. Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface. Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas. Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision. Champion best practices in product management, including agile methodologies, data driven decision making, and experimentation. Drive clarity across multiple workstreams, balancing short term delivery needs with longer term strategic bets. Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade offs and driving high impact decisions within cross functional teams. Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well. What you need to be successful Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data focused product). Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user facing layers. Strong hands on product leadership: you are comfortable personally driving discovery, defining strategy, making trade offs, and stepping into execution details when needed. Own the definition and execution of group level goals aligned with company priorities and long term product vision. Proven track record in building and scaling data platforms and API first products, with the ability to drive innovation and adoption. Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders. Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates. Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact. Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams. You demonstrate grit and a willingness to dive into the details, taking a hands on approach to solving product challenges and driving execution. Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
May 04, 2026
Full time
About the opportunity We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation. This is a hands on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes. This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast evolving, AI driven market. What to expect Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery. Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities. Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale. Lead cross functional teams, driving product vision, and executing product roadmaps in a fast paced, agile environment. Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface. Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas. Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision. Champion best practices in product management, including agile methodologies, data driven decision making, and experimentation. Drive clarity across multiple workstreams, balancing short term delivery needs with longer term strategic bets. Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade offs and driving high impact decisions within cross functional teams. Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well. What you need to be successful Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data focused product). Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user facing layers. Strong hands on product leadership: you are comfortable personally driving discovery, defining strategy, making trade offs, and stepping into execution details when needed. Own the definition and execution of group level goals aligned with company priorities and long term product vision. Proven track record in building and scaling data platforms and API first products, with the ability to drive innovation and adoption. Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders. Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates. Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact. Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams. You demonstrate grit and a willingness to dive into the details, taking a hands on approach to solving product challenges and driving execution. Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
About the Role We're hiring a Demand Generation Manager to build and scale Tessl's growth engine. You'll own pipeline creation across channels-from experimentation to execution. This is a hands on, data driven individual contributor role focused on building repeatable, measurable demand in a developer first market. You'll work closely with Product Marketing, Content, and Sales to ensure we're attracting the right audiences and converting attention into high quality pipeline. If you love testing hypotheses, building systems from scratch, and turning signal into scalable growth, this role is for you. What You'll Do Pipeline Strategy & Execution Own demand generation strategy across paid, organic, partnerships, and community channels Build and optimise multi channel campaigns aligned to product launches and GTM priorities Drive MQL SQL pipeline growth with clear attribution and reporting Experimentation & Optimisation Run rapid growth experiments across paid media, landing pages, email, and content distribution Manage budget allocation across channels based on performance Improve conversion rates across the funnel Performance & Analytics Define and track core growth metrics (CAC, CPL, conversion rates, pipeline contribution) Build dashboards and reporting frameworks Use data to continuously refine strategy Cross Functional Collaboration Partner with Product Marketing on launch amplification Align with Sales on ICP targeting and pipeline quality Work with Content to maximise distribution and reach What We're Looking For Must have: 4-8+ years in demand generation or growth marketing (B2B SaaS preferred) Experience owning paid acquisition and multi channel campaigns Strong analytical skills and comfort with attribution models Demonstrated success building pipeline in early stage or high growth environments Bias for action and experimentation mindset Nice to have: Experience marketing to developers or technical audiences Familiarity with PLG + sales assisted hybrid funnels Experience with marketing automation and CRM tooling (e.g. HubSpot, Salesforce) Salary and benefits Office: Our brand new office is located in the AI hub of Kings Cross, London. We offer generous catering, regular social events, and require staff to be in our HQ at least 3 days a week on anchor days (Monday, Tuesday, Thursday). Salary: We offer a competitive salary based on experience and skills, benchmarked against industry standards. Benefits: 25 days holiday, health insurance (including dental and vision, extended to partners and dependents), a company matched pension, a commuting stipend for non London residents, and a cycle to work scheme. We care deeply about the warm, inclusive environment we're building at Tessl and we value diversity - we welcome applications from those typically underrepresented in tech. If you're excited about building demand for a category defining AI product, we'd love to hear from you.
May 03, 2026
Full time
About the Role We're hiring a Demand Generation Manager to build and scale Tessl's growth engine. You'll own pipeline creation across channels-from experimentation to execution. This is a hands on, data driven individual contributor role focused on building repeatable, measurable demand in a developer first market. You'll work closely with Product Marketing, Content, and Sales to ensure we're attracting the right audiences and converting attention into high quality pipeline. If you love testing hypotheses, building systems from scratch, and turning signal into scalable growth, this role is for you. What You'll Do Pipeline Strategy & Execution Own demand generation strategy across paid, organic, partnerships, and community channels Build and optimise multi channel campaigns aligned to product launches and GTM priorities Drive MQL SQL pipeline growth with clear attribution and reporting Experimentation & Optimisation Run rapid growth experiments across paid media, landing pages, email, and content distribution Manage budget allocation across channels based on performance Improve conversion rates across the funnel Performance & Analytics Define and track core growth metrics (CAC, CPL, conversion rates, pipeline contribution) Build dashboards and reporting frameworks Use data to continuously refine strategy Cross Functional Collaboration Partner with Product Marketing on launch amplification Align with Sales on ICP targeting and pipeline quality Work with Content to maximise distribution and reach What We're Looking For Must have: 4-8+ years in demand generation or growth marketing (B2B SaaS preferred) Experience owning paid acquisition and multi channel campaigns Strong analytical skills and comfort with attribution models Demonstrated success building pipeline in early stage or high growth environments Bias for action and experimentation mindset Nice to have: Experience marketing to developers or technical audiences Familiarity with PLG + sales assisted hybrid funnels Experience with marketing automation and CRM tooling (e.g. HubSpot, Salesforce) Salary and benefits Office: Our brand new office is located in the AI hub of Kings Cross, London. We offer generous catering, regular social events, and require staff to be in our HQ at least 3 days a week on anchor days (Monday, Tuesday, Thursday). Salary: We offer a competitive salary based on experience and skills, benchmarked against industry standards. Benefits: 25 days holiday, health insurance (including dental and vision, extended to partners and dependents), a company matched pension, a commuting stipend for non London residents, and a cycle to work scheme. We care deeply about the warm, inclusive environment we're building at Tessl and we value diversity - we welcome applications from those typically underrepresented in tech. If you're excited about building demand for a category defining AI product, we'd love to hear from you.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
May 03, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
May 02, 2026
Full time
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast and we re looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn t just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK s fastest-growing legal tech platforms: • 140% YoY growth in 2025 • Expanded globally into the US and Netherlands in 2025 • Winner Innovation in Legal Services (British Legal Technology Awards) • Multi-award-winning across AI, cloud, and legal innovation We re building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we d love to hear from you. - The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks. • To Be the Experts: Continuously improving skills and knowledge to become industry leaders. • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges. • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals. • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 Best AI Implementation UK Business Awards 2024 Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 Kent Lawyer of the Year Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered bringing consistency, speed, and accessibility to businesses globally. The Opportunity You ll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you re someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You ll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories • Roadmap Delivery: Translate product vision into a clear, prioritised backlog • Bug Triage and QA: Assess, prioritise, and resolve issues quickly • First-Line Support: Turn customer queries into great experiences and insights • Customer Success: Support onboarding and gather actionable feedback • Global Growth: Assist with localisation and scaling into international markets What We re Looking For • Driven and proactive, with a self-starter mindset • Tech-savvy, with understanding of SDLC and tools like Azure DevOps • Strong communicator, able to translate between technical and non-technical audiences • Analytical and detail-oriented, particularly around bugs and user behaviour • Ambitious and excited by scaling a product globally Your Background • 1 2 years experience in a SaaS environment (Support, Customer Success, or Junior Product role) • Familiarity with Agile/Scrum methodologies • Strong problem-solving skills and ability to manage multiple priorities • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director • Gain end-to-end product exposure • Play a key role in scaling a SaaS platform globally • Be part of a high-growth, ambitious environment If you re ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast and we re looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn t just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK s fastest-growing legal tech platforms: • 140% YoY growth in 2025 • Expanded globally into the US and Netherlands in 2025 • Winner Innovation in Legal Services (British Legal Technology Awards) • Multi-award-winning across AI, cloud, and legal innovation We re building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we d love to hear from you. - The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks. • To Be the Experts: Continuously improving skills and knowledge to become industry leaders. • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges. • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals. • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 Best AI Implementation UK Business Awards 2024 Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 Kent Lawyer of the Year Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered bringing consistency, speed, and accessibility to businesses globally. The Opportunity You ll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you re someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You ll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories • Roadmap Delivery: Translate product vision into a clear, prioritised backlog • Bug Triage and QA: Assess, prioritise, and resolve issues quickly • First-Line Support: Turn customer queries into great experiences and insights • Customer Success: Support onboarding and gather actionable feedback • Global Growth: Assist with localisation and scaling into international markets What We re Looking For • Driven and proactive, with a self-starter mindset • Tech-savvy, with understanding of SDLC and tools like Azure DevOps • Strong communicator, able to translate between technical and non-technical audiences • Analytical and detail-oriented, particularly around bugs and user behaviour • Ambitious and excited by scaling a product globally Your Background • 1 2 years experience in a SaaS environment (Support, Customer Success, or Junior Product role) • Familiarity with Agile/Scrum methodologies • Strong problem-solving skills and ability to manage multiple priorities • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director • Gain end-to-end product exposure • Play a key role in scaling a SaaS platform globally • Be part of a high-growth, ambitious environment If you re ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
May 01, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Select to give your consent, or choose "Decline" or ignore this notice to continue without accepting non-essential technologies.To learn more, please seeWe're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.# The Opportunity # Duties/Responsibilities: Work cross-functionally across product lines and departments to drive alignment on quality and engineering initiatives, ensuring solutions scale while meeting both immediate and long-term objectives. Act as a senior technical leader within QE, providing guidance, influence, and decision-making support across teams. Own and evolve advanced automation, tooling, and framework strategy, including researching, adopting, and operationalizing AI-driven tooling to improve risk visibility, test effectiveness, and team productivity. Define and lead the mobile quality and automation strategy, partnering with Product and Engineering to ensure high-quality, scalable mobile delivery. Partner closely with Architects and Engineering Team Leads to influence system design early, embedding quality, testability, and reliability into architecture and delivery decisions. Provide hands-on technical leadership through framework design, proofs-of-concept, and critical automation contributions, while ensuring solutions are scalable, maintainable, and reusable across teams. Champion Quality Engineering best practices, continuously improving standards, processes, and ways of working across the organization. Mentor and coach Software Engineers in Test through code reviews, technical guidance, and best practices, raising the team's overall quality and capabilities. Operate autonomously within loosely defined problem spaces, identifying opportunities, setting direction, and driving initiatives with minimal oversight beyond high-level alignment. Serve as a multiplier by unblocking teams, simplifying technical decisions, and enabling consistent quality outcomes across multiple product areas. Participate in roadmap discussions with Quality and Engineering leadership, ensuring quality considerations are embedded into planning and execution. Travel may be required to support teams, planning, and strategic initiatives.# Required Skills/Abilities: Demonstrated experience working in fast-paced, iterative development environments with short feedback cycles. Strong background designing, developing, and maintaining automation frameworks and test strategies for web and mobile applications, including UI, API, contract, accessibility, and performance testing. Hands-on experience architecting and optimizing CI/CD workflows using GitHub Actions, including reusable workflows and environment-based deployments to enable fast, reliable, and scalable delivery. Proven ability to influence without authority, driving alignment and technical decisions across multiple teams and stakeholders, and leading initiatives through end-to-end execution. Excellent verbal and written communication and collaboration skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences. Strong analytical and problem-solving skills, with a proactive approach to identifying and mitigating quality risks. Ability to prioritize work effectively and delegate when appropriate to ensure timely delivery and team efficiency. Experience coaching and mentoring engineers, fostering technical growth and a culture of ownership and excellence. Willingness to travel as needed to support teams and strategic initiatives. Demonstrated alignment with UserTesting's values through day-to-day work and collaboration.# Education and Experience: Strong programming experience in one or more languages such as Ruby/Rails, JavaScript/Typescript, Go, or Python. High level of proficiency with modern automation tools and frameworks, such as Playwright , Cypress, Appium , Pactflow, and API testing tools. Deep understanding of software quality principles, automation practices, and testing methodologies. 10+ years of relevant experience, including 7+ years of hands-on technical automation and framework development. Experience working at all stages in the software development life cycle. Experience working in an Agile environment with distributed remote teams.# Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.# Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.UserTesting is looking for a Staff Software Engineer in Test based in Edinburgh, Scotland, to provide technical leadership across Quality Engineering. This role reports to the Senior Manager - Software Engineering in Test and acts as a trusted technical partner-collaborating closely on strategy, representing QE in technical forums when needed, and serving as a technical lead who amplifies impact across teams. Software Engineers in Test at UserTesting are integral partners to Engineering. Quality is a shared responsibility, and this role plays a key part in enabling teams to deliver reliable, scalable, and high-quality SaaS products.
May 01, 2026
Full time
Select to give your consent, or choose "Decline" or ignore this notice to continue without accepting non-essential technologies.To learn more, please seeWe're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.# The Opportunity # Duties/Responsibilities: Work cross-functionally across product lines and departments to drive alignment on quality and engineering initiatives, ensuring solutions scale while meeting both immediate and long-term objectives. Act as a senior technical leader within QE, providing guidance, influence, and decision-making support across teams. Own and evolve advanced automation, tooling, and framework strategy, including researching, adopting, and operationalizing AI-driven tooling to improve risk visibility, test effectiveness, and team productivity. Define and lead the mobile quality and automation strategy, partnering with Product and Engineering to ensure high-quality, scalable mobile delivery. Partner closely with Architects and Engineering Team Leads to influence system design early, embedding quality, testability, and reliability into architecture and delivery decisions. Provide hands-on technical leadership through framework design, proofs-of-concept, and critical automation contributions, while ensuring solutions are scalable, maintainable, and reusable across teams. Champion Quality Engineering best practices, continuously improving standards, processes, and ways of working across the organization. Mentor and coach Software Engineers in Test through code reviews, technical guidance, and best practices, raising the team's overall quality and capabilities. Operate autonomously within loosely defined problem spaces, identifying opportunities, setting direction, and driving initiatives with minimal oversight beyond high-level alignment. Serve as a multiplier by unblocking teams, simplifying technical decisions, and enabling consistent quality outcomes across multiple product areas. Participate in roadmap discussions with Quality and Engineering leadership, ensuring quality considerations are embedded into planning and execution. Travel may be required to support teams, planning, and strategic initiatives.# Required Skills/Abilities: Demonstrated experience working in fast-paced, iterative development environments with short feedback cycles. Strong background designing, developing, and maintaining automation frameworks and test strategies for web and mobile applications, including UI, API, contract, accessibility, and performance testing. Hands-on experience architecting and optimizing CI/CD workflows using GitHub Actions, including reusable workflows and environment-based deployments to enable fast, reliable, and scalable delivery. Proven ability to influence without authority, driving alignment and technical decisions across multiple teams and stakeholders, and leading initiatives through end-to-end execution. Excellent verbal and written communication and collaboration skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences. Strong analytical and problem-solving skills, with a proactive approach to identifying and mitigating quality risks. Ability to prioritize work effectively and delegate when appropriate to ensure timely delivery and team efficiency. Experience coaching and mentoring engineers, fostering technical growth and a culture of ownership and excellence. Willingness to travel as needed to support teams and strategic initiatives. Demonstrated alignment with UserTesting's values through day-to-day work and collaboration.# Education and Experience: Strong programming experience in one or more languages such as Ruby/Rails, JavaScript/Typescript, Go, or Python. High level of proficiency with modern automation tools and frameworks, such as Playwright , Cypress, Appium , Pactflow, and API testing tools. Deep understanding of software quality principles, automation practices, and testing methodologies. 10+ years of relevant experience, including 7+ years of hands-on technical automation and framework development. Experience working at all stages in the software development life cycle. Experience working in an Agile environment with distributed remote teams.# Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.# Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.UserTesting is looking for a Staff Software Engineer in Test based in Edinburgh, Scotland, to provide technical leadership across Quality Engineering. This role reports to the Senior Manager - Software Engineering in Test and acts as a trusted technical partner-collaborating closely on strategy, representing QE in technical forums when needed, and serving as a technical lead who amplifies impact across teams. Software Engineers in Test at UserTesting are integral partners to Engineering. Quality is a shared responsibility, and this role plays a key part in enabling teams to deliver reliable, scalable, and high-quality SaaS products.
Are you passionate about teaching and empowering individuals with the skills they need to succeed in the legal tech sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we're driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft 365 & Power Platform expertise. End-to-end training programme development About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As a Trainer at Nexian, you will be responsible for delivering high-quality training programs that ensure clients and internal teams have the knowledge and skills to use our digital solutions effectively. This includes software tools like Actionstep, Microsoft 365, Power Platform, and other strategic tools in our tech stack. Your role will involve designing and delivering training content, evaluating learning outcomes, and providing ongoing support to learners as they integrate new systems into their daily workflows. You will collaborate closely with project managers, technical teams, and client services to tailor training solutions to specific needs, ensuring that both individuals and teams are fully equipped to succeed in their use of our technology. Key Responsibilities: • Design, develop, and deliver engaging and comprehensive training programs for clients and internal teams. • Create customised training content based on the client's needs and technology stack. • Conduct both virtual and in-person training sessions, webinars, and workshops. • Assess learner performance and provide feedback to ensure understanding and application of training material. • Work with the implementation team to ensure training is aligned with project milestones and deliverables. • Provide ongoing support and resources to learners after training sessions to reinforce new skills. • Stay updated on industry trends, new technology features, and training methodologies to continuously improve training programs. About You: • Previous experience as a trainer or educator, with a focus on technology solutions. • Experience working in a law firm or with legal software providers is highly desirable. • Familiarity with training methodologies and tools to assess learning outcomes. • Strong communication and presentation skills, with the ability to engage and inspire learners. • Expertise in creating and delivering customised training content for various audiences. • Familiarity with legal technology tools (e.g., PMS, Case Management, Microsoft 365, Power Platform) is a plus. • Passion for education and staying at the forefront of digital learning trends. • Strong interpersonal skills and the ability to tailor training to different learning styles. At Nexian, we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems - we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. If you're ready to take the lead in shaping how modern law firms embrace legal tech, this is your opportunity to make a real impact. Join Nexian and empower clients with the confidence, skills and systems they need to thrive in a cloud-first, AI-driven future. Apply today and be part of a team that's redefining legal technology training across the UK. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 01, 2026
Full time
Are you passionate about teaching and empowering individuals with the skills they need to succeed in the legal tech sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we're driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft 365 & Power Platform expertise. End-to-end training programme development About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As a Trainer at Nexian, you will be responsible for delivering high-quality training programs that ensure clients and internal teams have the knowledge and skills to use our digital solutions effectively. This includes software tools like Actionstep, Microsoft 365, Power Platform, and other strategic tools in our tech stack. Your role will involve designing and delivering training content, evaluating learning outcomes, and providing ongoing support to learners as they integrate new systems into their daily workflows. You will collaborate closely with project managers, technical teams, and client services to tailor training solutions to specific needs, ensuring that both individuals and teams are fully equipped to succeed in their use of our technology. Key Responsibilities: • Design, develop, and deliver engaging and comprehensive training programs for clients and internal teams. • Create customised training content based on the client's needs and technology stack. • Conduct both virtual and in-person training sessions, webinars, and workshops. • Assess learner performance and provide feedback to ensure understanding and application of training material. • Work with the implementation team to ensure training is aligned with project milestones and deliverables. • Provide ongoing support and resources to learners after training sessions to reinforce new skills. • Stay updated on industry trends, new technology features, and training methodologies to continuously improve training programs. About You: • Previous experience as a trainer or educator, with a focus on technology solutions. • Experience working in a law firm or with legal software providers is highly desirable. • Familiarity with training methodologies and tools to assess learning outcomes. • Strong communication and presentation skills, with the ability to engage and inspire learners. • Expertise in creating and delivering customised training content for various audiences. • Familiarity with legal technology tools (e.g., PMS, Case Management, Microsoft 365, Power Platform) is a plus. • Passion for education and staying at the forefront of digital learning trends. • Strong interpersonal skills and the ability to tailor training to different learning styles. At Nexian, we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems - we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. If you're ready to take the lead in shaping how modern law firms embrace legal tech, this is your opportunity to make a real impact. Join Nexian and empower clients with the confidence, skills and systems they need to thrive in a cloud-first, AI-driven future. Apply today and be part of a team that's redefining legal technology training across the UK. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Hey thanks for stopping by! If you re reading this, you re probably ready to take the next step in your tech product marketing career - a fresh opportunity to shape go-to-market strategies, create impactful content, and drive product success. We re an award-winning, innovative technology company with a strong people-first culture that values creativity, collaboration, and wellbeing. After recent investment and a raft of new products we re ready to welcome a talented Product Marketing Specialist to the team who s eager to make their mark and help showcase our products to the world. If this sounds like the kind of challenge you ve been waiting for, we d love to hear from you. The Role at a Glance: Senior Product Marketing Executive / Product Marketing Specialist Uxbridge, West London HQ / Hybrid Working - Minimum of 4 days a month in the office £40,000 - £55,000 Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Product Marketing Manager. Department: Marketing. Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Experience: Developing compelling sales and marketing assets. Delivering benefit-led propositions. Gathering market intelligence to support product innovation. Your Skills: Cloud SaaS solutions. Product Marketing experience. Commercial Awareness. The Role: As a Product Marketing Specialist at Tollring, you'll be at the heart of shaping our commercial success. You'll craft irresistible sales and marketing assets, create bold, benefit-driven propositions, and uncover powerful market insights that fuel innovation. Working closely with teams across the business, as well as partners and customers, you'll drive product adoption, spark customer excitement, and help unlock new revenue opportunities. Your Responsibilities: • Develop standout sales tools and engaging onboarding materials. • Deliver persuasive, benefit-driven pitches to partners and prospects, in-person and online. • Craft impactful, customer-focused content that drives campaigns and lead generation. • Tailor materials for key industry verticals to maximise relevance and appeal. • Capture and share market and competitor insights to shape strategy. • Lead user testing and gather product feedback from teams and customers. • Measure and report on activity impact with clear metrics and monthly updates. Who we are: We are Tollring, a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. On a day-to-day basis, your scope of work will include the conceptualisation, design, and execution of creative content to support our: + Portfolio of documentation + Websites + Campaigns + Projects + Videos + Social media channels About You: • Degree educated or equivalent professional experience. • 3+ years experience with Cloud SaaS solutions • Strong understanding of marketing principles with commercial awareness • Genuine interest in technology to support detailed product knowledge • Excellent verbal and written communication skills • Ability to take ownership, work independently, and collaborate within a team • Skilled at translating technical features into customer-focused benefits and propositions • Highly efficient, organised, and able to meet deadlines • Exceptional attention to detail Nice to have: • Degree in marketing or computer science • Knowledge of Cloud Unified Communications / Contact Centre solutions • Proven track record in creating demand generation content and sales resources • Experience in roles requiring deep understanding of complex products • Confident in delivering benefits-led presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + Microsoft Office 365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing tech company? At Tollring, your voice won t just be heard - it ll shape the future of our products and how the world sees them. If you re driven by data, storytelling, and smart strategy and want your next move to actually mean something then let s talk. Apply now and be part of a brand that s as ambitious as you are. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.
Oct 07, 2025
Full time
Hey thanks for stopping by! If you re reading this, you re probably ready to take the next step in your tech product marketing career - a fresh opportunity to shape go-to-market strategies, create impactful content, and drive product success. We re an award-winning, innovative technology company with a strong people-first culture that values creativity, collaboration, and wellbeing. After recent investment and a raft of new products we re ready to welcome a talented Product Marketing Specialist to the team who s eager to make their mark and help showcase our products to the world. If this sounds like the kind of challenge you ve been waiting for, we d love to hear from you. The Role at a Glance: Senior Product Marketing Executive / Product Marketing Specialist Uxbridge, West London HQ / Hybrid Working - Minimum of 4 days a month in the office £40,000 - £55,000 Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Product Marketing Manager. Department: Marketing. Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Experience: Developing compelling sales and marketing assets. Delivering benefit-led propositions. Gathering market intelligence to support product innovation. Your Skills: Cloud SaaS solutions. Product Marketing experience. Commercial Awareness. The Role: As a Product Marketing Specialist at Tollring, you'll be at the heart of shaping our commercial success. You'll craft irresistible sales and marketing assets, create bold, benefit-driven propositions, and uncover powerful market insights that fuel innovation. Working closely with teams across the business, as well as partners and customers, you'll drive product adoption, spark customer excitement, and help unlock new revenue opportunities. Your Responsibilities: • Develop standout sales tools and engaging onboarding materials. • Deliver persuasive, benefit-driven pitches to partners and prospects, in-person and online. • Craft impactful, customer-focused content that drives campaigns and lead generation. • Tailor materials for key industry verticals to maximise relevance and appeal. • Capture and share market and competitor insights to shape strategy. • Lead user testing and gather product feedback from teams and customers. • Measure and report on activity impact with clear metrics and monthly updates. Who we are: We are Tollring, a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that s a lot of years creating meaningful impact for organisations. On a day-to-day basis, your scope of work will include the conceptualisation, design, and execution of creative content to support our: + Portfolio of documentation + Websites + Campaigns + Projects + Videos + Social media channels About You: • Degree educated or equivalent professional experience. • 3+ years experience with Cloud SaaS solutions • Strong understanding of marketing principles with commercial awareness • Genuine interest in technology to support detailed product knowledge • Excellent verbal and written communication skills • Ability to take ownership, work independently, and collaborate within a team • Skilled at translating technical features into customer-focused benefits and propositions • Highly efficient, organised, and able to meet deadlines • Exceptional attention to detail Nice to have: • Degree in marketing or computer science • Knowledge of Cloud Unified Communications / Contact Centre solutions • Proven track record in creating demand generation content and sales resources • Experience in roles requiring deep understanding of complex products • Confident in delivering benefits-led presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + Microsoft Office 365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing tech company? At Tollring, your voice won t just be heard - it ll shape the future of our products and how the world sees them. If you re driven by data, storytelling, and smart strategy and want your next move to actually mean something then let s talk. Apply now and be part of a brand that s as ambitious as you are. Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.
Exciting opportunity for a Product Manager to join a growing software business. Client Details My client is an innovative global provider of CRM software. They are searching for a Product Manager to drive innovations across their core platform. As Product Manager, you will collaborate with multiple business areas to define and deliver high-impact features that drive customer retention, business growth, and platform stability. This is a permanent role with hybrid working, based out of Solihull. Description Develop and manage product roadmaps to align with market needs and business goals. Collaborate with cross-functional teams to ensure successful product launches. Conduct market research to identify trends and customer requirements. Define product features and specifications in line with business strategies. Monitor product performance and suggest improvements based on data insights. Act as the primary point of contact for stakeholders regarding product updates. Ensure compliance with industry standards and regulations for all products. Prepare and deliver presentations to communicate product strategies and results. Profile Experienced in Product Management, with a track record of working with B2B SaaS products Experience working with CRM platforms, customer engagement tools or worklfow automation solutions. Strong understanding of product roadmap development. Strong technical acumen, including famliarity with APIs, integrations and data models. Proven experience in managing product lifecycles and market analysis. Exceptional communication and organisational skills. Proficiency in using product management tools and methodologies. The ability to collaborate effectively with cross-functional teams. Job Offer Salary range of 39,500 to 48,750. Hybrid working. Comprehensive medical and dental cover. Generous holiday allowance of 28 days annually. Access to a company pension scheme.
Oct 04, 2025
Full time
Exciting opportunity for a Product Manager to join a growing software business. Client Details My client is an innovative global provider of CRM software. They are searching for a Product Manager to drive innovations across their core platform. As Product Manager, you will collaborate with multiple business areas to define and deliver high-impact features that drive customer retention, business growth, and platform stability. This is a permanent role with hybrid working, based out of Solihull. Description Develop and manage product roadmaps to align with market needs and business goals. Collaborate with cross-functional teams to ensure successful product launches. Conduct market research to identify trends and customer requirements. Define product features and specifications in line with business strategies. Monitor product performance and suggest improvements based on data insights. Act as the primary point of contact for stakeholders regarding product updates. Ensure compliance with industry standards and regulations for all products. Prepare and deliver presentations to communicate product strategies and results. Profile Experienced in Product Management, with a track record of working with B2B SaaS products Experience working with CRM platforms, customer engagement tools or worklfow automation solutions. Strong understanding of product roadmap development. Strong technical acumen, including famliarity with APIs, integrations and data models. Proven experience in managing product lifecycles and market analysis. Exceptional communication and organisational skills. Proficiency in using product management tools and methodologies. The ability to collaborate effectively with cross-functional teams. Job Offer Salary range of 39,500 to 48,750. Hybrid working. Comprehensive medical and dental cover. Generous holiday allowance of 28 days annually. Access to a company pension scheme.
Software Development Manager - SaaS (Hybrid, Southampton) Location: Southampton (2-3 days pw onsite, hybrid) Salary: 100,000 + strong benefits package The Opportunity We are partnered with a growing, purpose-driven technology business in the green energy and sustainability sector, dedicated to supporting organisations on their journey to net zero. As part of their continued growth, they are scaling out a new SaaS platform and digital services designed to help clients reduce carbon emissions, optimise energy usage, and drive real-world environmental impact. They are seeking an experienced Software Development Manager who can combine hands-on technical expertise with proven leadership skills to build, lead, and inspire a small development team. This is an opportunity to take real ownership of product delivery, shaping and scaling SaaS solutions that directly contribute to tackling climate change and advancing the UK's net-zero goals. Key Responsibilities Lead and grow a small, high-performing development team Drive the end-to-end design and build of SaaS products, from initial architecture to delivery Remain technically involved and hands-on, particularly in C#, .NET, and Azure Implement engineering best practices: Agile/Scrum, CI/CD pipelines, and code quality standards Collaborate cross-functionally with product and business stakeholders to translate requirements into scalable solutions Ensure performance, security, and reliability of cloud-based systems Act as both a technical leader and mentor, fostering a culture of innovation and accountability About You Proven experience building SaaS products from the ground up Strong technical background in C#, .NET, and Azure Experience managing and mentoring small development teams while remaining technically hands-on Solid understanding of modern software development practices, cloud architecture, and Agile delivery Excellent communication skills, with the ability to work closely with both technical and non-technical stakeholders A problem-solver who thrives in a scaling environment where you can make a real impact What's on Offer 100,000 salary + bonus, pension, holiday & electric car scheme Hybrid working model (2-3 days per week in Southampton HQ) Opportunity to lead, build, and deliver a SaaS platform with significant industry impact Modern, values-driven working culture with strong investment in people and technology Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Oct 02, 2025
Full time
Software Development Manager - SaaS (Hybrid, Southampton) Location: Southampton (2-3 days pw onsite, hybrid) Salary: 100,000 + strong benefits package The Opportunity We are partnered with a growing, purpose-driven technology business in the green energy and sustainability sector, dedicated to supporting organisations on their journey to net zero. As part of their continued growth, they are scaling out a new SaaS platform and digital services designed to help clients reduce carbon emissions, optimise energy usage, and drive real-world environmental impact. They are seeking an experienced Software Development Manager who can combine hands-on technical expertise with proven leadership skills to build, lead, and inspire a small development team. This is an opportunity to take real ownership of product delivery, shaping and scaling SaaS solutions that directly contribute to tackling climate change and advancing the UK's net-zero goals. Key Responsibilities Lead and grow a small, high-performing development team Drive the end-to-end design and build of SaaS products, from initial architecture to delivery Remain technically involved and hands-on, particularly in C#, .NET, and Azure Implement engineering best practices: Agile/Scrum, CI/CD pipelines, and code quality standards Collaborate cross-functionally with product and business stakeholders to translate requirements into scalable solutions Ensure performance, security, and reliability of cloud-based systems Act as both a technical leader and mentor, fostering a culture of innovation and accountability About You Proven experience building SaaS products from the ground up Strong technical background in C#, .NET, and Azure Experience managing and mentoring small development teams while remaining technically hands-on Solid understanding of modern software development practices, cloud architecture, and Agile delivery Excellent communication skills, with the ability to work closely with both technical and non-technical stakeholders A problem-solver who thrives in a scaling environment where you can make a real impact What's on Offer 100,000 salary + bonus, pension, holiday & electric car scheme Hybrid working model (2-3 days per week in Southampton HQ) Opportunity to lead, build, and deliver a SaaS platform with significant industry impact Modern, values-driven working culture with strong investment in people and technology Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Entity Framework/EF core - SAAS Lead Developer - .NET - Azure - SAAS Azure AD B2B Summary of the Role: We are seeking an experienced and technically proficient Lead Developer to join our dynamic development team. This role is ideal for someone who thrives on hands-on coding, mentoring team members, and driving technical solutions from concept to implementation. The Lead Developer will oversee development processes, collaborate with cross-functional teams, and ensure best practices to create scalable, high-quality software solutions. Key Responsibilities: Hands-on Development: a) Actively participate in coding, with a strong focus on Back End and Front End development using modern technologies. You will be directly involved in the design, coding, and testing of software components. b) Ensure high-quality, secure, maintainable code is delivered and continuously refactored to align with industry best practices. Technical Leadership and Guidance: a) Lead a team of developers, providing technical direction, mentorship, and guidance on best practices in development, design patterns, and frameworks. b) Conduct code reviews to maintain code quality and provide constructive feedback to developers. Project Ownership and Delivery: a) Collaborate closely with Product Managers, QA, and other stakeholders to define and prioritize project deliverables and timelines. b) Break down complex requirements into technical specifications and actionable tasks, ensuring accurate delivery and milestone achievement. Process Optimization and Quality Assurance: a) Champion agile development processes, CI/CD practices, and automated testing to improve productivity, code quality, and release efficiency. b) Actively participate in sprint planning, retrospectives, and continuous improvement efforts. Innovation and Continuous Learning: a) Stay updated on emerging technologies and trends relevant to the tech stack and business needs. b) Propose new tools, libraries, and technologies that could improve development efficiency and scalability of the platform. Problem Solving and Troubleshooting: a) Quickly and effectively troubleshoot and resolve complex technical issues, ensuring minimal impact on end-users. b) Support production deployment, debugging, and ongoing maintenance as needed. Requirements and Key Skills: Educational Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Technical Skills: Entity Framework/EF core - SAAS Experience developing large, multi-project solutions built in .NET 6+ & .NET Framework 4.7.2. Experience working with the full stack including Webforms, MVC, Razor Pages, Web API, EntityFramework/EntityFrameworkCore, Bootstrap, SQL Server 2022, git (AZDO/GitHub). Experience building interactive and responsive web applications using React & TypeScript Experience using Microsoft Azure especially PAAS services eg AppService, SqlDatabase. Experience of other Microsoft Azure services eg FrontDoor, Azure AD B2C is highly desirable. CI/CD with Azure DevOps/GitHub Actions. Experience evolving a monolith architecture to a modular monolith/vertical slices. Working with onshore/offshore teams Experience with microservices architecture, RESTful APIs, and serverless computing. Expertise in database design and management (both SQL and NoSQL databases). Experience: 5+ years of experience in software development with hands-on coding responsibilities. Prior experience in a lead or senior developer role, with a track record of delivering successful projects. Experience in working with agile development methodologies (eg, Scrum, Kanban). Soft Skills: Strong problem-solving skills and attention to detail, with an ability to analyze requirements and make informed decisions. Excellent communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders. A strong mentoring mindset with the ability to develop team members' technical and professional skills.
Oct 01, 2025
Full time
Entity Framework/EF core - SAAS Lead Developer - .NET - Azure - SAAS Azure AD B2B Summary of the Role: We are seeking an experienced and technically proficient Lead Developer to join our dynamic development team. This role is ideal for someone who thrives on hands-on coding, mentoring team members, and driving technical solutions from concept to implementation. The Lead Developer will oversee development processes, collaborate with cross-functional teams, and ensure best practices to create scalable, high-quality software solutions. Key Responsibilities: Hands-on Development: a) Actively participate in coding, with a strong focus on Back End and Front End development using modern technologies. You will be directly involved in the design, coding, and testing of software components. b) Ensure high-quality, secure, maintainable code is delivered and continuously refactored to align with industry best practices. Technical Leadership and Guidance: a) Lead a team of developers, providing technical direction, mentorship, and guidance on best practices in development, design patterns, and frameworks. b) Conduct code reviews to maintain code quality and provide constructive feedback to developers. Project Ownership and Delivery: a) Collaborate closely with Product Managers, QA, and other stakeholders to define and prioritize project deliverables and timelines. b) Break down complex requirements into technical specifications and actionable tasks, ensuring accurate delivery and milestone achievement. Process Optimization and Quality Assurance: a) Champion agile development processes, CI/CD practices, and automated testing to improve productivity, code quality, and release efficiency. b) Actively participate in sprint planning, retrospectives, and continuous improvement efforts. Innovation and Continuous Learning: a) Stay updated on emerging technologies and trends relevant to the tech stack and business needs. b) Propose new tools, libraries, and technologies that could improve development efficiency and scalability of the platform. Problem Solving and Troubleshooting: a) Quickly and effectively troubleshoot and resolve complex technical issues, ensuring minimal impact on end-users. b) Support production deployment, debugging, and ongoing maintenance as needed. Requirements and Key Skills: Educational Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Technical Skills: Entity Framework/EF core - SAAS Experience developing large, multi-project solutions built in .NET 6+ & .NET Framework 4.7.2. Experience working with the full stack including Webforms, MVC, Razor Pages, Web API, EntityFramework/EntityFrameworkCore, Bootstrap, SQL Server 2022, git (AZDO/GitHub). Experience building interactive and responsive web applications using React & TypeScript Experience using Microsoft Azure especially PAAS services eg AppService, SqlDatabase. Experience of other Microsoft Azure services eg FrontDoor, Azure AD B2C is highly desirable. CI/CD with Azure DevOps/GitHub Actions. Experience evolving a monolith architecture to a modular monolith/vertical slices. Working with onshore/offshore teams Experience with microservices architecture, RESTful APIs, and serverless computing. Expertise in database design and management (both SQL and NoSQL databases). Experience: 5+ years of experience in software development with hands-on coding responsibilities. Prior experience in a lead or senior developer role, with a track record of delivering successful projects. Experience in working with agile development methodologies (eg, Scrum, Kanban). Soft Skills: Strong problem-solving skills and attention to detail, with an ability to analyze requirements and make informed decisions. Excellent communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders. A strong mentoring mindset with the ability to develop team members' technical and professional skills.
