Job Description: Your impact Are you ready to launch your career and make an impact on real world projects from day one? At Leonardo, we're looking for graduates who want to be part of something bigger-shaping innovation, advancing technology, and enhancing global safety. We are committed to developing our graduates into leading technical or business professionals, and as such we will also support you through your preferred route for professional development. Our 2 year Graduate Programme gives you the opportunity to work on exciting and challenging projects alongside subject matter experts. On joining, you will receive a competitive starting salary, plus a £1,000 welcome bonus. You'll also be eligible for a £1,000 exit bonus upon successful completion of the programme. In addition, you may be eligible for a Temporary Accommodation Allowance (TAA), subject to specific criteria. We encourage you to spend at least four days each week on site to integrate with your team and maximise your learning experience. We have a fantastic new opportunity for a Project Management Business Graduate within the Project Management function. During the programme, you will: Start with an Induction into Leonardo, followed by team building activities. There will also be a Project Management specific induction to ensure that scheme requirements and expectations are fully established. From day one, you will be immersed in a wide range of development opportunities, delivered across both virtual platforms and practical working environments. As part of the graduate scheme, placements typically consist of 6 month rotations across the Project Management function, offering exposure to a wide range of projects and business areas. A key highlight of the programme is the opportunity to undertake a 3 month external placement elsewhere within the business, broadening your organisational understanding and professional network. This structured scheme is designed to help you build both your technical expertise and soft skills, offering a more comprehensive development experience than a direct entry role might provide. You'll gain insights into real world challenges while working alongside experienced professionals across multiple disciplines. In collaboration with the Project Management Team and the Early Careers Team, you will also have the chance to help shape your own development path. This includes selecting placements that align with your career goals and provide visibility of the entire Product Life Cycle - from concept and design through to delivery and in service support - as well as broader business operations. Leonardo is committed to nurturing its graduates into future leaders and professionals within the business and technical communities. We actively encourage a culture of lifelong learning, and our graduates benefit from access to Coursera and LinkedIn Learning - offering a catalogue of over 4,000 courses across a broad range of subjects. This empowers you to take ownership of your development and tailor your learning journey to match your professional ambitions and personal interests. As a Project Management Graduate, you will Project Life Cycle Support: Assist project managers in coordinating cross functional teams to ensure successful progression through each phase of the programme, while monitoring schedule, cost, risk, and quality parameters. Product Roadmap Development: Contribute to the long term strategic development of various aircraft platforms, aligning technical roadmaps with business goals. Bid and Proposal Consulting: Support the preparation of bids and proposals for future aircraft sales by providing project management input and commercial insight. Programme Phase Engagement: Gain hands on experience across multiple aircraft programme phases including design definition, procurement, build and flight test, and final delivery to the customer. Aircraft Deliveries and Contract Fulfilment: Support contract execution and deliverables, ensuring timely and high quality delivery of aircraft and associated services. PMO Support: Work within the Project Management Office to provide governance, reporting, and project control support. Stakeholder Management: Assist with internal and external stakeholder engagement, including customers, suppliers, and cross functional teams, ensuring clear communication and alignment throughout the project. International Exposure: Participate in domestic and international site visits, offering a broader understanding of customer environments and operational requirements. You may also have the opportunity to visit customer facilities both domestically and internationally, gaining first hand exposure to operational environments and strengthening customer relationships. By working alongside world leading specialists in the aerospace sector, you will continuously enhance your technical capabilities, while developing both academic and practical understanding of the complex and fast paced aerospace industry. This role provides a comprehensive foundation for a future career in project management within high technology engineering environments. What you'll bring Entry Requirements Minimum 2:2 Bachelors or Masters in Engineering Management, Economics or Business related subject. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) will apply, this will include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do, key contributors in shaping innovation, advancing technology, and enhancing global safety. We offer a comprehensive, company funded benefits package that supports your wellbeing, career development, and work life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your future: Benefit from our award winning pension scheme with up to 15% employer contribution. Your wellbeing matters: Free access to mental health support, financial advice, and employee led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding performance: All employees are eligible for our bonus scheme. Join in our success: Our annual Employee Stock Ownership Plan provides you the opportunity to own shares in Leonardo. Tailored perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. For a full list of our company benefits please visit: We are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people, communities and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Yeovil - Lysander Rd Contract Type: Fixed term Hybrid Working: Hybrid
May 07, 2026
Full time
Job Description: Your impact Are you ready to launch your career and make an impact on real world projects from day one? At Leonardo, we're looking for graduates who want to be part of something bigger-shaping innovation, advancing technology, and enhancing global safety. We are committed to developing our graduates into leading technical or business professionals, and as such we will also support you through your preferred route for professional development. Our 2 year Graduate Programme gives you the opportunity to work on exciting and challenging projects alongside subject matter experts. On joining, you will receive a competitive starting salary, plus a £1,000 welcome bonus. You'll also be eligible for a £1,000 exit bonus upon successful completion of the programme. In addition, you may be eligible for a Temporary Accommodation Allowance (TAA), subject to specific criteria. We encourage you to spend at least four days each week on site to integrate with your team and maximise your learning experience. We have a fantastic new opportunity for a Project Management Business Graduate within the Project Management function. During the programme, you will: Start with an Induction into Leonardo, followed by team building activities. There will also be a Project Management specific induction to ensure that scheme requirements and expectations are fully established. From day one, you will be immersed in a wide range of development opportunities, delivered across both virtual platforms and practical working environments. As part of the graduate scheme, placements typically consist of 6 month rotations across the Project Management function, offering exposure to a wide range of projects and business areas. A key highlight of the programme is the opportunity to undertake a 3 month external placement elsewhere within the business, broadening your organisational understanding and professional network. This structured scheme is designed to help you build both your technical expertise and soft skills, offering a more comprehensive development experience than a direct entry role might provide. You'll gain insights into real world challenges while working alongside experienced professionals across multiple disciplines. In collaboration with the Project Management Team and the Early Careers Team, you will also have the chance to help shape your own development path. This includes selecting placements that align with your career goals and provide visibility of the entire Product Life Cycle - from concept and design through to delivery and in service support - as well as broader business operations. Leonardo is committed to nurturing its graduates into future leaders and professionals within the business and technical communities. We actively encourage a culture of lifelong learning, and our graduates benefit from access to Coursera and LinkedIn Learning - offering a catalogue of over 4,000 courses across a broad range of subjects. This empowers you to take ownership of your development and tailor your learning journey to match your professional ambitions and personal interests. As a Project Management Graduate, you will Project Life Cycle Support: Assist project managers in coordinating cross functional teams to ensure successful progression through each phase of the programme, while monitoring schedule, cost, risk, and quality parameters. Product Roadmap Development: Contribute to the long term strategic development of various aircraft platforms, aligning technical roadmaps with business goals. Bid and Proposal Consulting: Support the preparation of bids and proposals for future aircraft sales by providing project management input and commercial insight. Programme Phase Engagement: Gain hands on experience across multiple aircraft programme phases including design definition, procurement, build and flight test, and final delivery to the customer. Aircraft Deliveries and Contract Fulfilment: Support contract execution and deliverables, ensuring timely and high quality delivery of aircraft and associated services. PMO Support: Work within the Project Management Office to provide governance, reporting, and project control support. Stakeholder Management: Assist with internal and external stakeholder engagement, including customers, suppliers, and cross functional teams, ensuring clear communication and alignment throughout the project. International Exposure: Participate in domestic and international site visits, offering a broader understanding of customer environments and operational requirements. You may also have the opportunity to visit customer facilities both domestically and internationally, gaining first hand exposure to operational environments and strengthening customer relationships. By working alongside world leading specialists in the aerospace sector, you will continuously enhance your technical capabilities, while developing both academic and practical understanding of the complex and fast paced aerospace industry. This role provides a comprehensive foundation for a future career in project management within high technology engineering environments. What you'll bring Entry Requirements Minimum 2:2 Bachelors or Masters in Engineering Management, Economics or Business related subject. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) will apply, this will include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do, key contributors in shaping innovation, advancing technology, and enhancing global safety. We offer a comprehensive, company funded benefits package that supports your wellbeing, career development, and work life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your future: Benefit from our award winning pension scheme with up to 15% employer contribution. Your wellbeing matters: Free access to mental health support, financial advice, and employee led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding performance: All employees are eligible for our bonus scheme. Join in our success: Our annual Employee Stock Ownership Plan provides you the opportunity to own shares in Leonardo. Tailored perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. For a full list of our company benefits please visit: We are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people, communities and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Yeovil - Lysander Rd Contract Type: Fixed term Hybrid Working: Hybrid
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across project management, cost management, advisory, ESG, and asset management, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions-oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Associate Director Project Management Manchester, UK 20/03/2026 Due to continued growth in the Northwest region, TSA Riley is seeking to appoint an Associate Director - Project Manager to strengthen our project management team. We have two offices within the Northwest region, located in central Manchester and Bolton respectively. The successful candidate could potentially work out of either office to suit their convenience. This is an excellent opportunity to help lead and shape a successful and expanding project management team, working with a diverse range of clients on projects spanning the breadth of the built environment. The role offers strong opportunities for career development, with exposure to a variety of services delivered to our clients. Typically, you will gain exposure to pre-construction, development management and delivery stage PM services as part of your role. Applications are welcomed from experienced project management professionals who bring strong technical expertise, proven people management capabilities, and the ability to build and maintain lasting client relationships. The role also requires the confidence to take ownership of commercial performance and contribute to the continued success of the team. Candidates should have a strong track record of successfully delivering a variety of complex construction developments throughout their whole project lifecycle within a consultancy or client facing environment and be motivated to further develop their career and help shape an established and growing consultancy in the region. At TSA Riley, being people focused is central to how the organisation operates. Team members are supported with the training, resources, and collaborative environment needed to succeed, grow professionally, and build a rewarding career. About your responsibilities: Associate Directors take overall responsibility for the leadership and successful delivery of large or complex projects. They manage end to end scope, programme, cost, risk, and safety while building trusted relationships with clients, consultants, and delivery partners. Beyond project delivery, they contribute to the commercial and operational performance of TSA Riley through team leadership, planning, and pursuit activity. Leading project delivery from initiation to close out, ensuring alignment with client expectations and TSA Riley's delivery objectives. Overseeing planning, procurement, delivery, and risk mitigation activities across multidisciplinary teams. Managing scope, programme, and commercial frameworks to ensure delivery meets quality, safety, and performance standards. Acting as the primary client contact for assigned projects, resolving issues and aligning expectations across diverse stakeholders. Overseeing project resources, budgets, and reporting to support financial control and delivery outcomes. Leading and managing project teams, including resourcing, delegation, performance oversight, and development of team members. Supporting pursuit planning and proposal preparation to help secure follow on or new work. Taking an active role in growing the business by strengthening client relationships, identifying opportunities, and helping convert pipeline into secured work. Contributing to initiatives that improve project delivery capability, enhance tools and systems, and build TSA Riley's service excellence. About you: Our Associate Directors bring deep project expertise, commercial acumen, and a structured, forward thinking approach to leading complex delivery. They're trusted delivery leads with broad sector experience, known for their judgement, clarity, and ability to align project outcomes with both client priorities and TSA Riley's commercial goals. A tertiary qualification in a field relevant to shaping or delivering projects in the built environment. Holds accreditation to a relevant professional body such as the CIOB or RICS. Strong experience leading teams and managing client relationships on construction related projects in a client side or consulting environment across a variety of sectors within the built environment. We regret that this role is NOT suitable for Project Managers looking to transition from other industries such as IT, marketing or finance. Strong commercial capability, with a clear understanding of risk, programme, cost, safety, and stakeholder complexity. Brings a strategic mindset to delivery, balancing day to day oversight with long range planning and market awareness. Deep understanding of client drivers and strategic priorities, with the ability to shape delivery to support long term relationships and account growth. A deep understanding of carrying out pre construction duties within a consulting PM role in the construction industry. This will include but is not limited to duties such as design team management and third party legal agreements. Proven ability to lead with intention, actively managing team capability, resourcing, performance, and development across both direct reports and broader project teams. A recognised industry presence and network, with the credibility to represent TSA Riley externally, build client interest, and convert relationships into opportunities. About us: TSA Riley has a 130 year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands on experience and personalised service to drive greater value, impact and certainty for our clients' projects. Our Values: We win together: Collaborate openly, learn from each other and succeed as one global team. We own it, always: Act with integrity and take responsibility to deliver with purpose. We focus on what matters: Striving for high standards to create meaningful, lasting and sustainable impact. We are curious: Embrace agility and change, explore ideas and turn our curiosity into progress. TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
May 06, 2026
Full time
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across project management, cost management, advisory, ESG, and asset management, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions-oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Associate Director Project Management Manchester, UK 20/03/2026 Due to continued growth in the Northwest region, TSA Riley is seeking to appoint an Associate Director - Project Manager to strengthen our project management team. We have two offices within the Northwest region, located in central Manchester and Bolton respectively. The successful candidate could potentially work out of either office to suit their convenience. This is an excellent opportunity to help lead and shape a successful and expanding project management team, working with a diverse range of clients on projects spanning the breadth of the built environment. The role offers strong opportunities for career development, with exposure to a variety of services delivered to our clients. Typically, you will gain exposure to pre-construction, development management and delivery stage PM services as part of your role. Applications are welcomed from experienced project management professionals who bring strong technical expertise, proven people management capabilities, and the ability to build and maintain lasting client relationships. The role also requires the confidence to take ownership of commercial performance and contribute to the continued success of the team. Candidates should have a strong track record of successfully delivering a variety of complex construction developments throughout their whole project lifecycle within a consultancy or client facing environment and be motivated to further develop their career and help shape an established and growing consultancy in the region. At TSA Riley, being people focused is central to how the organisation operates. Team members are supported with the training, resources, and collaborative environment needed to succeed, grow professionally, and build a rewarding career. About your responsibilities: Associate Directors take overall responsibility for the leadership and successful delivery of large or complex projects. They manage end to end scope, programme, cost, risk, and safety while building trusted relationships with clients, consultants, and delivery partners. Beyond project delivery, they contribute to the commercial and operational performance of TSA Riley through team leadership, planning, and pursuit activity. Leading project delivery from initiation to close out, ensuring alignment with client expectations and TSA Riley's delivery objectives. Overseeing planning, procurement, delivery, and risk mitigation activities across multidisciplinary teams. Managing scope, programme, and commercial frameworks to ensure delivery meets quality, safety, and performance standards. Acting as the primary client contact for assigned projects, resolving issues and aligning expectations across diverse stakeholders. Overseeing project resources, budgets, and reporting to support financial control and delivery outcomes. Leading and managing project teams, including resourcing, delegation, performance oversight, and development of team members. Supporting pursuit planning and proposal preparation to help secure follow on or new work. Taking an active role in growing the business by strengthening client relationships, identifying opportunities, and helping convert pipeline into secured work. Contributing to initiatives that improve project delivery capability, enhance tools and systems, and build TSA Riley's service excellence. About you: Our Associate Directors bring deep project expertise, commercial acumen, and a structured, forward thinking approach to leading complex delivery. They're trusted delivery leads with broad sector experience, known for their judgement, clarity, and ability to align project outcomes with both client priorities and TSA Riley's commercial goals. A tertiary qualification in a field relevant to shaping or delivering projects in the built environment. Holds accreditation to a relevant professional body such as the CIOB or RICS. Strong experience leading teams and managing client relationships on construction related projects in a client side or consulting environment across a variety of sectors within the built environment. We regret that this role is NOT suitable for Project Managers looking to transition from other industries such as IT, marketing or finance. Strong commercial capability, with a clear understanding of risk, programme, cost, safety, and stakeholder complexity. Brings a strategic mindset to delivery, balancing day to day oversight with long range planning and market awareness. Deep understanding of client drivers and strategic priorities, with the ability to shape delivery to support long term relationships and account growth. A deep understanding of carrying out pre construction duties within a consulting PM role in the construction industry. This will include but is not limited to duties such as design team management and third party legal agreements. Proven ability to lead with intention, actively managing team capability, resourcing, performance, and development across both direct reports and broader project teams. A recognised industry presence and network, with the credibility to represent TSA Riley externally, build client interest, and convert relationships into opportunities. About us: TSA Riley has a 130 year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands on experience and personalised service to drive greater value, impact and certainty for our clients' projects. Our Values: We win together: Collaborate openly, learn from each other and succeed as one global team. We own it, always: Act with integrity and take responsibility to deliver with purpose. We focus on what matters: Striving for high standards to create meaningful, lasting and sustainable impact. We are curious: Embrace agility and change, explore ideas and turn our curiosity into progress. TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
May 06, 2026
Full time
About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Senior & Principal Consultant Business Transformation page is loaded Senior & Principal Consultant Business Transformationlocations: GB.York - Station Risetime type: Full timeposted on: Posted Todayjob requisition id: R-152606 Job Description OverviewYou might know AtkinsRéalis for the great work we do across our wide variety of projects. We're proud to say this is thanks to our people's diversity of thought, expertise, and knowledge. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally.We're passionate about what we do, but we don't take ourselves too seriously. Simply put, this a great place to be. So, when it comes to your life outside of work, ask us about our flexible and remote working policies designed to help you get the most out of life.The role we are seeking to fill sits within the Business Transformation team in our Transportation business, which has an excellent record of delivery for a wide range of clients including some of the largest public and private sector organisations in the UK, particularly in rail, highways, and local transport markets. We create a culture and environment to inspire, ensure collaboration with our clients and continue to shape the future of mobility.The UK transport sector is delivering some large and ambitious changes. In the current climate, maximising effectiveness in delivering against long-term funding commitments from Government is critical to support our economic growth. Our clients face key challenges in defining and delivering their long-term programmes, maximising the value of assets, and embracing new technologies so that they can deliver the best outcomes for users and for the economy.These challenges are driving the need for change in the way our clients do business enabling them to deliver their investments and meet their strategic priorities. Your roleOur Business Transformation team is supporting leaders to think differently by re-aligning their strategic priorities, providing support to re-organise their businesses and develop processes to support new operations. We help uncover and then overcome cultural and organisational challenges which are hindering success.We do this by: putting people at the heart of all we do and taking time to understand what really matters. respecting knowledge and complementing it with our own. committing to valuing, inspiring, and empowering everyone to be successful-ensuring organisations, projects and programmes have the best chance to deliver on their commitments.We believe that both our own and our clients organisations, projects and programmes thrive because of people, their culture and strength of relationships. Engaged and motivated people, in the right environment and with the tools, capabilities and recognition they need, will thrive.We are looking to recruit talented individuals who are passionate about leading excellence in transformation and complex business change. Like our team, these individuals will take pride in delivering an authentic and hands-on-approach to understand our clients' business challenges and help achieve their ambitions.The roles we hope to fill will enhance our existing business consulting expertise. We are seeking two specialists - one in communications and PR and one in cultural & behavioural leadership. Both will have strong stakeholder engagement skills. Other skills include strategy setting; organisational and operational design; implementing and managing transformational change programmes, including business performance improvement and benefits realisation.The role(s) is based in York. Travel to attend client sites across the UK and overseas, as required, is key. About youWe are looking for people that bring a blend of consulting capabilities and a deep understanding of change and communications/PR techniques to suit different situations.In particular we are seeking individuals with: A background in change and communications/PR, with proven ability to leverage expertise to drive impactful transformational change programmes. Developing and implementing stakeholder engagement strategies that promote a positive and inclusive workplace culture. Leading initiatives that foster collaboration, employee engagement, and professional growth. Organising and coordinating events that celebrate achievements, encourage social interaction, and strengthen community within an organisation. Skilled in designing and implementing communication campaigns and plans that achieve targeted outcomes and effectively engage diverse audiences. Experienced in sourcing, creating, and managing content across various channels, including internal email software, websites, and social media, ensuring cohesive messaging throughout. Capable of developing communications for leaders, working closely with senior stakeholders to align messaging with strategic goals and priorities. Highly skilled in planning and executing calendars of both in-person and virtual events that support engagement and communication objectives. You will need to Hold at least a degree or equivalent qualification (post-graduate qualification and relevant technical certifications in communications/PR and /or change/business development activity would be desirable). Hold or be willing to work towards Chartered Management Consultant (ChMc) status. Be able to lead across competing tasks and operate successfully even when under pressure. Be a highly collaborative individual; developing and maximising the value of stakeholder networks within and outside AtkinsRéalis, including with our market facing teams. Have well-developed emotional intelligence with the ability to flex your style to suit different stakeholders and support others in your team to do the same as part of wider development activity. Demonstrate the potential to work as part of a highly collaborative team, supporting team dynamics and prioritising team goals to help develop the business.A background in the Transportation sector is preferable but is not essential.If you want to know before applying, then please get in touch. Rewards & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best
May 05, 2026
Full time
Senior & Principal Consultant Business Transformation page is loaded Senior & Principal Consultant Business Transformationlocations: GB.York - Station Risetime type: Full timeposted on: Posted Todayjob requisition id: R-152606 Job Description OverviewYou might know AtkinsRéalis for the great work we do across our wide variety of projects. We're proud to say this is thanks to our people's diversity of thought, expertise, and knowledge. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally.We're passionate about what we do, but we don't take ourselves too seriously. Simply put, this a great place to be. So, when it comes to your life outside of work, ask us about our flexible and remote working policies designed to help you get the most out of life.The role we are seeking to fill sits within the Business Transformation team in our Transportation business, which has an excellent record of delivery for a wide range of clients including some of the largest public and private sector organisations in the UK, particularly in rail, highways, and local transport markets. We create a culture and environment to inspire, ensure collaboration with our clients and continue to shape the future of mobility.The UK transport sector is delivering some large and ambitious changes. In the current climate, maximising effectiveness in delivering against long-term funding commitments from Government is critical to support our economic growth. Our clients face key challenges in defining and delivering their long-term programmes, maximising the value of assets, and embracing new technologies so that they can deliver the best outcomes for users and for the economy.These challenges are driving the need for change in the way our clients do business enabling them to deliver their investments and meet their strategic priorities. Your roleOur Business Transformation team is supporting leaders to think differently by re-aligning their strategic priorities, providing support to re-organise their businesses and develop processes to support new operations. We help uncover and then overcome cultural and organisational challenges which are hindering success.We do this by: putting people at the heart of all we do and taking time to understand what really matters. respecting knowledge and complementing it with our own. committing to valuing, inspiring, and empowering everyone to be successful-ensuring organisations, projects and programmes have the best chance to deliver on their commitments.We believe that both our own and our clients organisations, projects and programmes thrive because of people, their culture and strength of relationships. Engaged and motivated people, in the right environment and with the tools, capabilities and recognition they need, will thrive.We are looking to recruit talented individuals who are passionate about leading excellence in transformation and complex business change. Like our team, these individuals will take pride in delivering an authentic and hands-on-approach to understand our clients' business challenges and help achieve their ambitions.The roles we hope to fill will enhance our existing business consulting expertise. We are seeking two specialists - one in communications and PR and one in cultural & behavioural leadership. Both will have strong stakeholder engagement skills. Other skills include strategy setting; organisational and operational design; implementing and managing transformational change programmes, including business performance improvement and benefits realisation.The role(s) is based in York. Travel to attend client sites across the UK and overseas, as required, is key. About youWe are looking for people that bring a blend of consulting capabilities and a deep understanding of change and communications/PR techniques to suit different situations.In particular we are seeking individuals with: A background in change and communications/PR, with proven ability to leverage expertise to drive impactful transformational change programmes. Developing and implementing stakeholder engagement strategies that promote a positive and inclusive workplace culture. Leading initiatives that foster collaboration, employee engagement, and professional growth. Organising and coordinating events that celebrate achievements, encourage social interaction, and strengthen community within an organisation. Skilled in designing and implementing communication campaigns and plans that achieve targeted outcomes and effectively engage diverse audiences. Experienced in sourcing, creating, and managing content across various channels, including internal email software, websites, and social media, ensuring cohesive messaging throughout. Capable of developing communications for leaders, working closely with senior stakeholders to align messaging with strategic goals and priorities. Highly skilled in planning and executing calendars of both in-person and virtual events that support engagement and communication objectives. You will need to Hold at least a degree or equivalent qualification (post-graduate qualification and relevant technical certifications in communications/PR and /or change/business development activity would be desirable). Hold or be willing to work towards Chartered Management Consultant (ChMc) status. Be able to lead across competing tasks and operate successfully even when under pressure. Be a highly collaborative individual; developing and maximising the value of stakeholder networks within and outside AtkinsRéalis, including with our market facing teams. Have well-developed emotional intelligence with the ability to flex your style to suit different stakeholders and support others in your team to do the same as part of wider development activity. Demonstrate the potential to work as part of a highly collaborative team, supporting team dynamics and prioritising team goals to help develop the business.A background in the Transportation sector is preferable but is not essential.If you want to know before applying, then please get in touch. Rewards & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best
Astute's Nuclear team is partnering with a growing project management consultancy to recruit Project Managers at Assistant and Project experience levels. This Project Manager role offers a competitive salary, clear progression opportunities, exposure to diverse sectors, and the chance to play a key role in a business with a strong and expanding project pipeline. If you're a Project Manager with experience across the project lifecycle and are looking to develop your career within a supportive and ambitious consultancy, then submit your CV to apply today. Responsibilities and duties of the Project Manager role Within the role you will: Support the delivery of projects across the full lifecycle, from inception through to completion Work closely with Senior Project Managers, Associates and Directors on small to medium-sized schemes Manage project programmes, budgets, risks and reporting Coordinate multidisciplinary teams to ensure successful project outcomes Support business growth through involvement in proposals and client engagement Mentor and support graduates, trainees and apprentices Primarily deliver industrial and warehouse projects from day one, with opportunities to diversify into other sectors as the business expands Professional qualifications We are looking for someone with the following: Degree in Project Management, Construction Management or similar (preferred) 2+ years' experience in a project management environment Experience delivering projects across the full lifecycle Background in sectors such as residential, sport, industrial or similar preferred (no strict sector restriction) Personal skills The Project Manager role would suit someone who is: Ambitious and motivated to progress their career A strong team player with a collaborative mindset Keen to mentor and support junior team members Confident communicator with the ability to manage stakeholders Proactive and capable of working independently when required Adaptable, with a willingness to support across different project types and locations Salary and benefits of the Project Manager role Competitive salary dependent on experience Bonus scheme reviewed annually, up to 10% Structured competency matrix to support career development and progression Matched 5% pension scheme Electric vehicle scheme Private healthcare (Vitality) Hybrid working: 1 day per week from home (site visits excluded) Group incentive days and team events INDNUC Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
May 05, 2026
Full time
Astute's Nuclear team is partnering with a growing project management consultancy to recruit Project Managers at Assistant and Project experience levels. This Project Manager role offers a competitive salary, clear progression opportunities, exposure to diverse sectors, and the chance to play a key role in a business with a strong and expanding project pipeline. If you're a Project Manager with experience across the project lifecycle and are looking to develop your career within a supportive and ambitious consultancy, then submit your CV to apply today. Responsibilities and duties of the Project Manager role Within the role you will: Support the delivery of projects across the full lifecycle, from inception through to completion Work closely with Senior Project Managers, Associates and Directors on small to medium-sized schemes Manage project programmes, budgets, risks and reporting Coordinate multidisciplinary teams to ensure successful project outcomes Support business growth through involvement in proposals and client engagement Mentor and support graduates, trainees and apprentices Primarily deliver industrial and warehouse projects from day one, with opportunities to diversify into other sectors as the business expands Professional qualifications We are looking for someone with the following: Degree in Project Management, Construction Management or similar (preferred) 2+ years' experience in a project management environment Experience delivering projects across the full lifecycle Background in sectors such as residential, sport, industrial or similar preferred (no strict sector restriction) Personal skills The Project Manager role would suit someone who is: Ambitious and motivated to progress their career A strong team player with a collaborative mindset Keen to mentor and support junior team members Confident communicator with the ability to manage stakeholders Proactive and capable of working independently when required Adaptable, with a willingness to support across different project types and locations Salary and benefits of the Project Manager role Competitive salary dependent on experience Bonus scheme reviewed annually, up to 10% Structured competency matrix to support career development and progression Matched 5% pension scheme Electric vehicle scheme Private healthcare (Vitality) Hybrid working: 1 day per week from home (site visits excluded) Group incentive days and team events INDNUC Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
FOOTBALL ASSOCIATION
Burton-on-trent, Staffordshire
We are looking for a Technical Strategy & Operations Manager to provide strategic and operational support across Men's Technical, enabling the Technical Director to deliver high-performance outcomes for England Men's teams through clear prioritisation, disciplined execution, and robust governance. This is a two-year fixed-term opportunity as part of the Football Association's Talent Initiative, which brings MBA-level strategic talent into the organisation to deliver high-impact projects across the federation. The role is based at St George's Park National Football Centre, with an expectation to be on-site three days per week. There will also be a degree of travel, particularly in line with tournament schedules. You may not have worked directly within football previously; however, we are seeking individuals who can translate technical thinking into clear strategic plans and deliver them effectively through strong operational execution. What will you be doing? Provide strategic and operational and delivery support across the men's technical department, ensuring priorities are clear, resources aligned and execution consistently meets the demands of elite international football. Support the delivery of the FA strategic plan in order to deliver against objectives and our 'game changer' of 'winning a major tournament'. Translate the Technical Director direction / objectives into actionable, sequenced plans, maintaining momentum and clarity across a complex, multi disciplinary environment. Establish and maintain clear performance reporting, dashboards and review rhythms across priority programmes, camps and tournaments to provide assurance to the technical director and senior stakeholders. Lead the annual financial and strategic planning process for men's technical, with ownership and oversight of budgets in partnership with department heads, ensuring value for money and alignment to strategic priorities. Identify delivery risks early and coordinate corrective action where appropriate. Provide high quality analysis, options and recommendations to inform decision making on priorities, resource allocation, camps, tournaments and programme sequencing. Act as a trusted sounding board to pressure test plans, assumptions and trade offs while maintaining pace of delivery. Build strong working relationships with key internal and external stakeholders to support seamless delivery across clubs, competitions and international obligations. Lead structured post programme and post tournament reviews, translating learning into improvements in planning, delivery and cross functional ways of working. Role model FA values and help shape a culture at St George's Park that demonstrates the highest standards of professionalism, integrity and scrutiny. Execute additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: MBA or equivalent postgraduate qualification Passion for elite sport and/or football Strong ability to operate at both strategic and operational levels Proven experience translating strategy into clear, deliverable plans Experience leading complex programmes and projects end to end Proven ability to work effectively in complex, matrixed organisations Excellent analytical and problem solving capability Exceptional interpersonal and communication skills Strong relationship building capability with senior and technical stakeholders Excellent organisational, planning and prioritisation skills High level of professional judgement, discretion and credibility Beneficial to have: Strong passion for football and understanding of the international elite game Experience working within an elite sport or high performance environment Strong influencing and negotiation skills Comfort operating in high pressure, high scrutiny environments As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ). A hybrid working model offering greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
May 05, 2026
Full time
We are looking for a Technical Strategy & Operations Manager to provide strategic and operational support across Men's Technical, enabling the Technical Director to deliver high-performance outcomes for England Men's teams through clear prioritisation, disciplined execution, and robust governance. This is a two-year fixed-term opportunity as part of the Football Association's Talent Initiative, which brings MBA-level strategic talent into the organisation to deliver high-impact projects across the federation. The role is based at St George's Park National Football Centre, with an expectation to be on-site three days per week. There will also be a degree of travel, particularly in line with tournament schedules. You may not have worked directly within football previously; however, we are seeking individuals who can translate technical thinking into clear strategic plans and deliver them effectively through strong operational execution. What will you be doing? Provide strategic and operational and delivery support across the men's technical department, ensuring priorities are clear, resources aligned and execution consistently meets the demands of elite international football. Support the delivery of the FA strategic plan in order to deliver against objectives and our 'game changer' of 'winning a major tournament'. Translate the Technical Director direction / objectives into actionable, sequenced plans, maintaining momentum and clarity across a complex, multi disciplinary environment. Establish and maintain clear performance reporting, dashboards and review rhythms across priority programmes, camps and tournaments to provide assurance to the technical director and senior stakeholders. Lead the annual financial and strategic planning process for men's technical, with ownership and oversight of budgets in partnership with department heads, ensuring value for money and alignment to strategic priorities. Identify delivery risks early and coordinate corrective action where appropriate. Provide high quality analysis, options and recommendations to inform decision making on priorities, resource allocation, camps, tournaments and programme sequencing. Act as a trusted sounding board to pressure test plans, assumptions and trade offs while maintaining pace of delivery. Build strong working relationships with key internal and external stakeholders to support seamless delivery across clubs, competitions and international obligations. Lead structured post programme and post tournament reviews, translating learning into improvements in planning, delivery and cross functional ways of working. Role model FA values and help shape a culture at St George's Park that demonstrates the highest standards of professionalism, integrity and scrutiny. Execute additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: MBA or equivalent postgraduate qualification Passion for elite sport and/or football Strong ability to operate at both strategic and operational levels Proven experience translating strategy into clear, deliverable plans Experience leading complex programmes and projects end to end Proven ability to work effectively in complex, matrixed organisations Excellent analytical and problem solving capability Exceptional interpersonal and communication skills Strong relationship building capability with senior and technical stakeholders Excellent organisational, planning and prioritisation skills High level of professional judgement, discretion and credibility Beneficial to have: Strong passion for football and understanding of the international elite game Experience working within an elite sport or high performance environment Strong influencing and negotiation skills Comfort operating in high pressure, high scrutiny environments As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ). A hybrid working model offering greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Company Description About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 850 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory . Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Title - Valuation Manager - Infrastructure/Financial Services Location - London Job Type - Permanent - Full Time Role overview The Valuation Manager will oversee financial analysis, industry, and market research to support various projects, with a specific focus in infrastructure valuations and/or the financial services sector. This role is crucial in delivering work of exceptional quality and insight, liaising directly with internal and client management teams. This role would contribute significantly to FRP's goals by ensuring high standards of work quality and maintaining strong client relationships. Key Responsibilities Lead and supervise the financial analysis and valuation modelling processes Oversee research on target industries, market, and competitor information Conduct and manage client interviews to gather data and information pertinent to the engagement Develop and maintain strong client relationships, working closely with management Review and present analyses and conclusions within comprehensive written reports Mentor and guide junior team members, ensuring high standards of work quality Qualifications Extensive work experience in valuations, specifically in the Infrastructure or Financial Services sector, ideally in a reputable accounting or advisory firm Qualified accountant (ACA, ACCA, CIMA) or CFA Degree in Economics, Maths, Finance, or Business. A postgraduate degree is a plus Extensive knowledge of valuation methods such as Discounted Cash Flow, Guideline Company, Guideline Transaction, Black-Scholes, and Monte Carlo Strong quantitative and qualitative analytical skills Excellent verbal and written communication skills are essential Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
May 04, 2026
Full time
Company Description About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 850 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory . Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Title - Valuation Manager - Infrastructure/Financial Services Location - London Job Type - Permanent - Full Time Role overview The Valuation Manager will oversee financial analysis, industry, and market research to support various projects, with a specific focus in infrastructure valuations and/or the financial services sector. This role is crucial in delivering work of exceptional quality and insight, liaising directly with internal and client management teams. This role would contribute significantly to FRP's goals by ensuring high standards of work quality and maintaining strong client relationships. Key Responsibilities Lead and supervise the financial analysis and valuation modelling processes Oversee research on target industries, market, and competitor information Conduct and manage client interviews to gather data and information pertinent to the engagement Develop and maintain strong client relationships, working closely with management Review and present analyses and conclusions within comprehensive written reports Mentor and guide junior team members, ensuring high standards of work quality Qualifications Extensive work experience in valuations, specifically in the Infrastructure or Financial Services sector, ideally in a reputable accounting or advisory firm Qualified accountant (ACA, ACCA, CIMA) or CFA Degree in Economics, Maths, Finance, or Business. A postgraduate degree is a plus Extensive knowledge of valuation methods such as Discounted Cash Flow, Guideline Company, Guideline Transaction, Black-Scholes, and Monte Carlo Strong quantitative and qualitative analytical skills Excellent verbal and written communication skills are essential Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
Job Title: Team Manager - Development Management (Planning) Location: Devon Contract Type: Temporary Duration: 13 April 2026 - 9 October 2026 Working Hours: 37 hours per week (Monday-Friday, 09:00-17:00) Working Pattern: Hybrid - minimum 2 days per week in the office Pay Rate: £65.00 per hour PAYE The Role We are seeking an experienced Team Manager - Development Management (Planning) to lead a high-performing planning team within a local authority setting. This is a key leadership role responsible for driving performance, managing complex planning applications, and supporting strategic decision-making. You will lead a team of planning professionals, oversee major development projects, and act as a senior expert within Development Management. The role also includes deputising for senior leadership where required. Key Responsibilities Lead, manage, and motivate a team of planning officers, ensuring effective workload allocation and performance delivery Act as case officer for major and high-profile planning applications Provide expert advice on complex planning matters including design, environmental issues, and development viability Ensure all decisions and recommendations comply with planning legislation and policy Contribute to strategic planning decisions and service improvements Represent the service at Planning Committees, public meetings, and appeals Work collaboratively with stakeholders including elected members, developers, and the public Support the preparation of Planning Committee agendas and reports These responsibilities align with the core purpose of managing Development Management teams and delivering high-quality planning outcomes . About You To be successful in this role, you will have: Essential: Postgraduate qualification in Town Planning Membership of the Royal Town Planning Institute (RTPI) Significant experience in Development Management within a Local Authority Proven experience managing teams and delivering performance outcomes Strong knowledge of planning legislation and policy Excellent communication, report writing, and stakeholder engagement skills Desirable: Management qualification (NVQ Level 4 or equivalent) Experience working on large-scale, complex planning projects Broader experience across planning disciplines As highlighted in the person specification, strong leadership, analytical thinking, and the ability to manage complex workloads are critical to success in this role .
May 04, 2026
Contractor
Job Title: Team Manager - Development Management (Planning) Location: Devon Contract Type: Temporary Duration: 13 April 2026 - 9 October 2026 Working Hours: 37 hours per week (Monday-Friday, 09:00-17:00) Working Pattern: Hybrid - minimum 2 days per week in the office Pay Rate: £65.00 per hour PAYE The Role We are seeking an experienced Team Manager - Development Management (Planning) to lead a high-performing planning team within a local authority setting. This is a key leadership role responsible for driving performance, managing complex planning applications, and supporting strategic decision-making. You will lead a team of planning professionals, oversee major development projects, and act as a senior expert within Development Management. The role also includes deputising for senior leadership where required. Key Responsibilities Lead, manage, and motivate a team of planning officers, ensuring effective workload allocation and performance delivery Act as case officer for major and high-profile planning applications Provide expert advice on complex planning matters including design, environmental issues, and development viability Ensure all decisions and recommendations comply with planning legislation and policy Contribute to strategic planning decisions and service improvements Represent the service at Planning Committees, public meetings, and appeals Work collaboratively with stakeholders including elected members, developers, and the public Support the preparation of Planning Committee agendas and reports These responsibilities align with the core purpose of managing Development Management teams and delivering high-quality planning outcomes . About You To be successful in this role, you will have: Essential: Postgraduate qualification in Town Planning Membership of the Royal Town Planning Institute (RTPI) Significant experience in Development Management within a Local Authority Proven experience managing teams and delivering performance outcomes Strong knowledge of planning legislation and policy Excellent communication, report writing, and stakeholder engagement skills Desirable: Management qualification (NVQ Level 4 or equivalent) Experience working on large-scale, complex planning projects Broader experience across planning disciplines As highlighted in the person specification, strong leadership, analytical thinking, and the ability to manage complex workloads are critical to success in this role .
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across project management, cost management, advisory, ESG, and asset management, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Senior Project Manager Manchester, UK 20/03/2026 Due to continued growth in the Northwest region, TSA Riley is seeking to appoint a Senior Project Manager to strengthen our project management team. About the role We have 2 offices within the Northwest region, located in central Manchester and Bolton respectively. The successful candidate could potentially work out of either office to suit their convenience. This is an excellent opportunity to become part of a successful and expanding project management team, working with a diverse range of clients on projects spanning the breadth of the built environment. The role offers great opportunities for career development within a growing business, as well as exposure to a variety of services delivered to our clients. Typically, you will gain exposure to pre construction, development management and delivery stage project management services as part of your role. Applications are welcomed from experienced project managers who have successfully led complex construction developments through their whole lifecycle and across multiple sectors of the built environment. This role would particularly suit project management professionals with prior experience of working within a consultancy or client facing environment who are looking to further develop their career within a well established and growing consultancy within the region. At TSA Riley, being people focused is central to how the organisation operates. Team members are supported with the training, resources, and collaborative environment needed to succeed, grow professionally, and build a rewarding career. About your responsibilities Senior Project Managers lead the delivery of projects from concept to completion, ensuring performance across scope, cost, quality, safety, and programme. They work closely with clients, coordinate multidisciplinary inputs, and manage both internal and external teams. At this level, they also take on people leadership responsibilities, providing clear direction, support, and performance oversight to team members. Leading end to end project delivery, ensuring alignment with agreed scope, budget, and programme targets. Coordinating project inputs across procurement, design, delivery planning, site activity, and contractor engagement. Building strong, trusted relationships with clients, consultants, and stakeholders through clear, responsive communication. Applying sound judgment to identify and manage risks, resolve issues, and capture opportunities early. Driving commercial performance through effective budget control, contract administration, and management of scope changes. Using TSA Riley's digital tools and systems to track progress, monitor risk, and support quality reporting. Ensuring compliance with project governance, quality, and safety frameworks. Leading and supporting team members with clear direction, regular feedback, and a focus on development and high performance. Supporting ongoing client growth by identifying opportunities and contributing to positive project outcomes. Contributing to business growth by supporting pipeline development, participating in bids and pursuits, and advancing sector initiatives. About you A tertiary qualification in a field relevant to shaping or delivering projects in the built environment. May hold or be pursuing professional accreditation with a relevant professional body such as the CIOB, RICS, or similar equivalent. Experience in delivering construction related projects in a client side or consulting environment. This role is not suitable for Project Managers looking to transition from other industries such as IT, marketing or finance. Deep understanding of project lifecycles, commercial controls, and contract administration, including the ability to perform the role of Contract Administrator, Employer's Agent, or equivalent as appropriate. A strong understanding of carrying out pre construction duties within a consulting PM role in the construction industry - including design team management and third party legal agreements. Proven ability to manage scope, programme, and budget across complex projects, ensuring delivery against commercial and client expectations. Proficiency with digital tools and project systems to support planning, reporting, coordination, and quality assurance. Skilled in navigating stakeholder complexity, resolving conflict, and aligning diverse interests to drive project outcomes. A reputation for leading teams effectively and supporting others. Actively building their professional reputation and connections through high quality delivery, knowledge sharing, and industry engagement. About us TSA Riley has a 130 year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands on experience and personalised service to drive greater value, impact and certainty for our clients' projects. Our values We win together: Collaborate openly, learn from each other and succeed as one global team. We own it, always: Act with integrity and take responsibility to deliver with purpose. We focus on what matters: Striving for high standards to create meaningful, lasting and sustainable impact. We are curious: Embrace agility and change, explore ideas and turn our curiosity into progress. TSA Riley is an Equal Opportunity Employer We welcome applications from candidates who are interested in working with us but are not able to commit to a full time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
May 03, 2026
Full time
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across project management, cost management, advisory, ESG, and asset management, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Senior Project Manager Manchester, UK 20/03/2026 Due to continued growth in the Northwest region, TSA Riley is seeking to appoint a Senior Project Manager to strengthen our project management team. About the role We have 2 offices within the Northwest region, located in central Manchester and Bolton respectively. The successful candidate could potentially work out of either office to suit their convenience. This is an excellent opportunity to become part of a successful and expanding project management team, working with a diverse range of clients on projects spanning the breadth of the built environment. The role offers great opportunities for career development within a growing business, as well as exposure to a variety of services delivered to our clients. Typically, you will gain exposure to pre construction, development management and delivery stage project management services as part of your role. Applications are welcomed from experienced project managers who have successfully led complex construction developments through their whole lifecycle and across multiple sectors of the built environment. This role would particularly suit project management professionals with prior experience of working within a consultancy or client facing environment who are looking to further develop their career within a well established and growing consultancy within the region. At TSA Riley, being people focused is central to how the organisation operates. Team members are supported with the training, resources, and collaborative environment needed to succeed, grow professionally, and build a rewarding career. About your responsibilities Senior Project Managers lead the delivery of projects from concept to completion, ensuring performance across scope, cost, quality, safety, and programme. They work closely with clients, coordinate multidisciplinary inputs, and manage both internal and external teams. At this level, they also take on people leadership responsibilities, providing clear direction, support, and performance oversight to team members. Leading end to end project delivery, ensuring alignment with agreed scope, budget, and programme targets. Coordinating project inputs across procurement, design, delivery planning, site activity, and contractor engagement. Building strong, trusted relationships with clients, consultants, and stakeholders through clear, responsive communication. Applying sound judgment to identify and manage risks, resolve issues, and capture opportunities early. Driving commercial performance through effective budget control, contract administration, and management of scope changes. Using TSA Riley's digital tools and systems to track progress, monitor risk, and support quality reporting. Ensuring compliance with project governance, quality, and safety frameworks. Leading and supporting team members with clear direction, regular feedback, and a focus on development and high performance. Supporting ongoing client growth by identifying opportunities and contributing to positive project outcomes. Contributing to business growth by supporting pipeline development, participating in bids and pursuits, and advancing sector initiatives. About you A tertiary qualification in a field relevant to shaping or delivering projects in the built environment. May hold or be pursuing professional accreditation with a relevant professional body such as the CIOB, RICS, or similar equivalent. Experience in delivering construction related projects in a client side or consulting environment. This role is not suitable for Project Managers looking to transition from other industries such as IT, marketing or finance. Deep understanding of project lifecycles, commercial controls, and contract administration, including the ability to perform the role of Contract Administrator, Employer's Agent, or equivalent as appropriate. A strong understanding of carrying out pre construction duties within a consulting PM role in the construction industry - including design team management and third party legal agreements. Proven ability to manage scope, programme, and budget across complex projects, ensuring delivery against commercial and client expectations. Proficiency with digital tools and project systems to support planning, reporting, coordination, and quality assurance. Skilled in navigating stakeholder complexity, resolving conflict, and aligning diverse interests to drive project outcomes. A reputation for leading teams effectively and supporting others. Actively building their professional reputation and connections through high quality delivery, knowledge sharing, and industry engagement. About us TSA Riley has a 130 year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands on experience and personalised service to drive greater value, impact and certainty for our clients' projects. Our values We win together: Collaborate openly, learn from each other and succeed as one global team. We own it, always: Act with integrity and take responsibility to deliver with purpose. We focus on what matters: Striving for high standards to create meaningful, lasting and sustainable impact. We are curious: Embrace agility and change, explore ideas and turn our curiosity into progress. TSA Riley is an Equal Opportunity Employer We welcome applications from candidates who are interested in working with us but are not able to commit to a full time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
MarketAxess - a leading electronic trading platform in the US, European, and Asian markets - is hiring for a UK-based AI & Automation Apprentice to join the team. About the role: You will work across Relationship and Product Management, helping to collate, validate, and present information in a way that enables decision-making and continuous improvement. You will be involved in mapping workflows, blending data from multiple sources and formats, and maintaining a Post Trade knowledge base and process documentation. Where appropriate, you will help build and maintain simple automation, reports, and dashboards (e.g., in Excel and Power BI) to reduce manual effort and improve visibility. This apprenticeship role is an excellent opportunity for an early-career candidate who is excited to leverage AI to build practical skills in data, process improvement, and automation within a Post Trade environment. The role is designed to build practical, work-ready skills in automation, low-code solutions, responsible AI usage, and change adoption by helping gather, structure, and analyse information, and by identifying opportunities to streamline recurring work through automation for the team's Relationship Managers (RMs) and Product Managers (PMs). You'll be supported through coaching, feedback, and hands-on assignments that help you grow core skills across data analysis, documentation, stakeholder communication, and responsible use of AI and automation tools. This is a learning-focused position with clear development goals, while still contributing meaningfully to business outcomes. Responsibilities: Identify where AI and automation can safely improve workflows, using low-code / no-code tools to build and support automated processes, with the ability to learn new technical skills (Python, SQL, AWS architecture) Apply AI responsibly, considering data privacy, controls, and ethical use and integrate AI outputs into real business processes rather than isolated analysis Maintain the Post Trade process maps, and documentation; keep information current and version-controlled where applicable Build and maintain dashboards and reports to track agreed KPIs and highlight trends, exceptions, and opportunities for improvement Provide team support such as scheduling meetings, capturing actions, and maintaining shared trackers and documentation What we're looking for: A genuine interest in AI, automation, and improving how work gets done Curiosity about processes and a mindset of "there must be a better way" Comfort working with detail-oriented tasks such as spreadsheets, trackers, and documentation Strong logical thinking and problem-solving skills Some exposure to data or coding (e.g., Excel formulas, SQL, Python) is helpful but not required Strong working knowledge of Microsoft Office, especially Excel and PowerPoint A growth mindset: open to feedback, eager to improve, and comfortable not having all the answers on day one Clear written and verbal communication skills; able to tailor your message to different audiences Interest in financial technology and how Post Trade products serve our clients Entry requirements: Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.) OR equivalent work experience (typically 2 years in a relevant role) AND 5 x GCSE's including English & Maths at Grade 4 (C) or above. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Central location: based at our city offices near St Paul's. Free food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines Paid time off: 25 days annual leave entitlement plus 2 charity days Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, cash plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan Tuition assistance and professional training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences Employees work in the office 4 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 03, 2026
Full time
MarketAxess - a leading electronic trading platform in the US, European, and Asian markets - is hiring for a UK-based AI & Automation Apprentice to join the team. About the role: You will work across Relationship and Product Management, helping to collate, validate, and present information in a way that enables decision-making and continuous improvement. You will be involved in mapping workflows, blending data from multiple sources and formats, and maintaining a Post Trade knowledge base and process documentation. Where appropriate, you will help build and maintain simple automation, reports, and dashboards (e.g., in Excel and Power BI) to reduce manual effort and improve visibility. This apprenticeship role is an excellent opportunity for an early-career candidate who is excited to leverage AI to build practical skills in data, process improvement, and automation within a Post Trade environment. The role is designed to build practical, work-ready skills in automation, low-code solutions, responsible AI usage, and change adoption by helping gather, structure, and analyse information, and by identifying opportunities to streamline recurring work through automation for the team's Relationship Managers (RMs) and Product Managers (PMs). You'll be supported through coaching, feedback, and hands-on assignments that help you grow core skills across data analysis, documentation, stakeholder communication, and responsible use of AI and automation tools. This is a learning-focused position with clear development goals, while still contributing meaningfully to business outcomes. Responsibilities: Identify where AI and automation can safely improve workflows, using low-code / no-code tools to build and support automated processes, with the ability to learn new technical skills (Python, SQL, AWS architecture) Apply AI responsibly, considering data privacy, controls, and ethical use and integrate AI outputs into real business processes rather than isolated analysis Maintain the Post Trade process maps, and documentation; keep information current and version-controlled where applicable Build and maintain dashboards and reports to track agreed KPIs and highlight trends, exceptions, and opportunities for improvement Provide team support such as scheduling meetings, capturing actions, and maintaining shared trackers and documentation What we're looking for: A genuine interest in AI, automation, and improving how work gets done Curiosity about processes and a mindset of "there must be a better way" Comfort working with detail-oriented tasks such as spreadsheets, trackers, and documentation Strong logical thinking and problem-solving skills Some exposure to data or coding (e.g., Excel formulas, SQL, Python) is helpful but not required Strong working knowledge of Microsoft Office, especially Excel and PowerPoint A growth mindset: open to feedback, eager to improve, and comfortable not having all the answers on day one Clear written and verbal communication skills; able to tailor your message to different audiences Interest in financial technology and how Post Trade products serve our clients Entry requirements: Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.) OR equivalent work experience (typically 2 years in a relevant role) AND 5 x GCSE's including English & Maths at Grade 4 (C) or above. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Central location: based at our city offices near St Paul's. Free food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines Paid time off: 25 days annual leave entitlement plus 2 charity days Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, cash plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" plan Tuition assistance and professional training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences Employees work in the office 4 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
May 03, 2026
Full time
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
This role has a competitive starting salary of £41,955 - £45,244 per annum for five days a week (36 hours), across 42 weeks of the year. Are you an enthusiastic qualified Speech and Language Therapist with over two years experience who would like to develop your skills in Moderate Learning Difficulties (MLD) settings? We have a great opportunity to join our skilled, supportive, and solution-focused team! The South-East Surrey Speech and Language Therapy team are looking for an experienced therapist to work in one of our MLD schools. You will work as part of a small team, including Therapists and Assistants, and be supported by a Team Lead with highly specialist skills. This post will be combined with your other clinical interests, including mainstream or dysphagia work. Our Offer to You: 42-week contract, working across term-time and an additional, flexible 15 days for CPD, project work and supervision activities as well as 10 weeks holiday in non-term time Belonging to a team of students, therapists and assistants led by a Therapies Manager who is an SLT Comprehensive clinical supervision programme including a buddy, 1:1 meetings with line manager, extensive in house training programme and formal external training opportunities, access to clinical effectiveness groups, case study groups and enhanced probation support, termly whole-team study days, encouragement to join and attend CEN's relating to practice Opportunities to develop management skills by taking on line management of assistants or experienced autonomous therapists (NQPs who have completed competencies) and taking students. Training and support is provided Paid RCSLT membership and HCPC fees An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Role The Speech and Language Therapy Service is part of Surrey County Council's local offer to support the special educational needs and disabilities of children and young people within mainstream schools and specialist provision. This Service is part of the Early Intervention, Prevention and Support Service in Surrey's Children, Families and Lifelong Learning Directorate, and works collaboratively with other teams such as Educational Psychology, Specialist Teachers and SEN teams. The Surrey SLT service is a large team (over 150) of both qualified Therapists and non-qualified Therapy Assistants. We have excellent supervision and CPD models plus a rolling in-house training programme; we are committed to continuous learning and development. We champion our team and one of our Therapists was voted People's Choice in the Surrey Stars Awards, receiving over 500 votes showing just how well the service is regarded in the organisation! We are a forward thinking service and were involved with the RCSLT and Reading University around the dysphagia competences linked to student placements. We aim to deliver the right support at the right time, through assessment and intervention; equipping families and professionals with the skills and resources to work together to support children with SLCN. We offer universal, targeted and specialist support for children, families, and the school workforce; working with children and young people with EHCPs and those at SEN support following Surrey's Graduated Response. We also have a specialist dysphagia service and specialist deaf service. Your main duties in the role of Specialist Speech and Language Therapist will include: Clinical decision making in conjunction with school / college staff around the level of support needed to achieve the best possible outcome for the children and young people on your defined caseload Working with Speech and Language Therapy Assistants, setting targets for the children and young people they are supporting, and monitoring of the delivery and outcomes of their work Assessment, advice and intervention for children with a range of speech, language and communication needs within your caseload. For children and young people on your caseload who are considered to have complex needs and where a joint multidisciplinary approach is essential to achieving the best outcome for these children and young people, you will be supported by your clinical team leader Supporting junior members of the team, line managing others and taking on students Contributing to and delivering training for schools and others in the team Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A degree in Speech and Language Therapy with a minimum of 2 years' experience working as an SLT with completed NQP competencies Registered with the HCPC and RCSLT, and eligible to work in the UK Working knowledge of the English education system including the National Curriculum and SEND code of practice Experience of supporting and training others including newly qualified therapists, assistants, students and work experience placements Evidence of a range of evidence based interventions used to support children and young people Surrey has both urban and rural areas and candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity and the Children's and Adults' Barred List checks will be required for this role. To apply, we request that you submit a CV and you will be asked the following 4 questions: Are you registered with the Royal College of Speech and Language Therapists (RCSLT) Do you have a minimum of two years' experience working as a Speech and Language Therapist with completed NQP competencies? Please answer 'yes' or 'no' as appropriate. If you answer 'no' please provide further details. Do you have working knowledge of the English education system including the National Curriculum and SEND code of practice? Please tell us more about this including how have you have gained this knowledge. Please briefly describe a speech and language strategy or approach that you have supported staff or children to successfully use in the classroom. How did you measure its success? The closing date for this advert is 23:59 on 07.05.2026 although we will be reviewing applications as they are received and may interview in advance of the closing date, therefore we encourage an early application. Interviews are planned for 13.05.2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
May 01, 2026
Full time
This role has a competitive starting salary of £41,955 - £45,244 per annum for five days a week (36 hours), across 42 weeks of the year. Are you an enthusiastic qualified Speech and Language Therapist with over two years experience who would like to develop your skills in Moderate Learning Difficulties (MLD) settings? We have a great opportunity to join our skilled, supportive, and solution-focused team! The South-East Surrey Speech and Language Therapy team are looking for an experienced therapist to work in one of our MLD schools. You will work as part of a small team, including Therapists and Assistants, and be supported by a Team Lead with highly specialist skills. This post will be combined with your other clinical interests, including mainstream or dysphagia work. Our Offer to You: 42-week contract, working across term-time and an additional, flexible 15 days for CPD, project work and supervision activities as well as 10 weeks holiday in non-term time Belonging to a team of students, therapists and assistants led by a Therapies Manager who is an SLT Comprehensive clinical supervision programme including a buddy, 1:1 meetings with line manager, extensive in house training programme and formal external training opportunities, access to clinical effectiveness groups, case study groups and enhanced probation support, termly whole-team study days, encouragement to join and attend CEN's relating to practice Opportunities to develop management skills by taking on line management of assistants or experienced autonomous therapists (NQPs who have completed competencies) and taking students. Training and support is provided Paid RCSLT membership and HCPC fees An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Role The Speech and Language Therapy Service is part of Surrey County Council's local offer to support the special educational needs and disabilities of children and young people within mainstream schools and specialist provision. This Service is part of the Early Intervention, Prevention and Support Service in Surrey's Children, Families and Lifelong Learning Directorate, and works collaboratively with other teams such as Educational Psychology, Specialist Teachers and SEN teams. The Surrey SLT service is a large team (over 150) of both qualified Therapists and non-qualified Therapy Assistants. We have excellent supervision and CPD models plus a rolling in-house training programme; we are committed to continuous learning and development. We champion our team and one of our Therapists was voted People's Choice in the Surrey Stars Awards, receiving over 500 votes showing just how well the service is regarded in the organisation! We are a forward thinking service and were involved with the RCSLT and Reading University around the dysphagia competences linked to student placements. We aim to deliver the right support at the right time, through assessment and intervention; equipping families and professionals with the skills and resources to work together to support children with SLCN. We offer universal, targeted and specialist support for children, families, and the school workforce; working with children and young people with EHCPs and those at SEN support following Surrey's Graduated Response. We also have a specialist dysphagia service and specialist deaf service. Your main duties in the role of Specialist Speech and Language Therapist will include: Clinical decision making in conjunction with school / college staff around the level of support needed to achieve the best possible outcome for the children and young people on your defined caseload Working with Speech and Language Therapy Assistants, setting targets for the children and young people they are supporting, and monitoring of the delivery and outcomes of their work Assessment, advice and intervention for children with a range of speech, language and communication needs within your caseload. For children and young people on your caseload who are considered to have complex needs and where a joint multidisciplinary approach is essential to achieving the best outcome for these children and young people, you will be supported by your clinical team leader Supporting junior members of the team, line managing others and taking on students Contributing to and delivering training for schools and others in the team Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A degree in Speech and Language Therapy with a minimum of 2 years' experience working as an SLT with completed NQP competencies Registered with the HCPC and RCSLT, and eligible to work in the UK Working knowledge of the English education system including the National Curriculum and SEND code of practice Experience of supporting and training others including newly qualified therapists, assistants, students and work experience placements Evidence of a range of evidence based interventions used to support children and young people Surrey has both urban and rural areas and candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity and the Children's and Adults' Barred List checks will be required for this role. To apply, we request that you submit a CV and you will be asked the following 4 questions: Are you registered with the Royal College of Speech and Language Therapists (RCSLT) Do you have a minimum of two years' experience working as a Speech and Language Therapist with completed NQP competencies? Please answer 'yes' or 'no' as appropriate. If you answer 'no' please provide further details. Do you have working knowledge of the English education system including the National Curriculum and SEND code of practice? Please tell us more about this including how have you have gained this knowledge. Please briefly describe a speech and language strategy or approach that you have supported staff or children to successfully use in the classroom. How did you measure its success? The closing date for this advert is 23:59 on 07.05.2026 although we will be reviewing applications as they are received and may interview in advance of the closing date, therefore we encourage an early application. Interviews are planned for 13.05.2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Are you a qualified and experienced Speech and Language Therapist (SLT) who wants to work in schools or colleges, in a supportive, well-trained team, grounded in evidence-based practice? Our specialist schools are expanding, and we are seeking SLTs with at least two years experience to take on new link roles in the following settings: Brooklands College in Weybridge, including their Neuropod for Autistic young people Hopescourt School in Walton on Thames, opening their new primary wing A specialist ASD centre attached to Chandlers Field School in West Molesey You will be based in one of these Elmbridge settings with other SLTs and Assistants, as well as holding another caseload linked to your interests, including mainstream and dysphagia. We also cover the boroughs of Epsom & Ewell, and Spelthorne, and our office base is in Weybridge. This role has a c ompetitive starting salary of £41,955 - £45,244 per annum for five days a week (36 hours), across 42 weeks of the year. Our Offer to You 42-week contract, working across term-time and an additional, flexible 15 days for CPD, project work and supervision activities as well as 10 weeks holiday in non-term time Belonging to a team of students, therapists and assistants led by a Therapies Manager who is an SLT Comprehensive clinical supervision programme including a buddy, 1:1 meetings with line manager, extensive in house training programme and formal external training opportunities, access to clinical effectiveness groups, case study groups and enhanced probation support, termly whole-team study days, and encouragement to join and attend CEN's relating to practice Opportunities to develop management skills by taking on line management of assistants or experienced autonomous therapists (NQPs who have completed competencies) and taking students. Training and support is provided Paid RCSLT membership and HCPC fees An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carers leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Role The Speech and Language Therapy Service is part of Surrey County Council's local offer to support the special educational needs and disabilities of children and young people within mainstream schools and specialist provision. This Service is part of the Early Intervention, Prevention and Support Service in Surrey's Children, Families and Lifelong Learning Directorate, and works collaboratively with other teams such as Educational Psychology, Specialist Teachers and SEN teams. The Surrey SLT service is a large team (over 150) of both qualified Therapists and non-qualified Therapy Assistants. We have excellent supervision and CPD models plus a rolling in-house training programme; we are committed to continuous learning and development. We champion our team and one of our Therapists was voted People's Choice in the Surrey Stars Awards, receiving over 500 votes showing just how well the service is regarded in the organisation! We are a forward thinking service and were involved with the RCSLT and Reading University around the dysphagia competences linked to student placements. We aim to deliver the right support at the right time, through assessment and intervention; equipping families and professionals with the skills and resources to work together to support children with SLCN. We offer universal, targeted and specialist support for children, families, and the school workforce; working with children and young people with EHCPs and those at SEN support following Surrey's Graduated Response. We also have a specialist dysphagia service and specialist deaf service. Your main duties in the role of Specialist Speech and Language Therapist will include: Clinical decision making in conjunction with school / college staff around the level of support needed to achieve the best possible outcome for the children and young people on your defined caseload Working with Speech and Language Therapy Assistants, setting targets for the children and young people they are supporting, and monitoring of the delivery and outcomes of their work Assessment, advice and intervention for children with a range of speech, language and communication needs within your caseload. For children and young people on your caseload who are considered to have complex needs and where a joint multidisciplinary approach is essential to achieving the best outcome for these children and young people, you will be supported by your clinical team leader Supporting junior members of the team, line managing others and taking on students Contributing to and delivering training for schools and others in the team Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A degree in Speech and Language Therapy with a minimum of 2 years' experience working as an SLT with completed NQP competencies Registered with the HCPC and RCSLT, and eligible to work in the UK Working knowledge of the English education system including the National Curriculum and SEND code of practice Experience of supporting and training others including newly qualified therapists, assistants, students and work experience placements Evidence of a range of evidence based interventions used to support children and young people Surrey has both urban and rural areas and candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity and the Children's and Adults' Barred List checks will be required for this role. To apply, we request that you submit a CV and you will be asked the following 4 questions: Are you registered with the Royal College of Speech and Language Therapists (RCSLT) Do you have a minimum of two years' experience working as a Speech and Language Therapist with completed NQP competencies? Please answer 'yes' or 'no' as appropriate. If you answer 'no' please provide further details. Do you have working knowledge of the English education system including the National Curriculum and SEND code of practice? Please tell us more about this including how have you have gained this knowledge. Please briefly describe a speech and language strategy or approach that you have supported staff or children to successfully use in the classroom. How did you measure its success? The closing date for this advert is 23:59 on 12.05.2026 although we will be reviewing applications as they are received and may interview in advance of the closing date, therefore we encourage an early application. Interviews are planned for 20th and 21st May. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
May 01, 2026
Full time
Are you a qualified and experienced Speech and Language Therapist (SLT) who wants to work in schools or colleges, in a supportive, well-trained team, grounded in evidence-based practice? Our specialist schools are expanding, and we are seeking SLTs with at least two years experience to take on new link roles in the following settings: Brooklands College in Weybridge, including their Neuropod for Autistic young people Hopescourt School in Walton on Thames, opening their new primary wing A specialist ASD centre attached to Chandlers Field School in West Molesey You will be based in one of these Elmbridge settings with other SLTs and Assistants, as well as holding another caseload linked to your interests, including mainstream and dysphagia. We also cover the boroughs of Epsom & Ewell, and Spelthorne, and our office base is in Weybridge. This role has a c ompetitive starting salary of £41,955 - £45,244 per annum for five days a week (36 hours), across 42 weeks of the year. Our Offer to You 42-week contract, working across term-time and an additional, flexible 15 days for CPD, project work and supervision activities as well as 10 weeks holiday in non-term time Belonging to a team of students, therapists and assistants led by a Therapies Manager who is an SLT Comprehensive clinical supervision programme including a buddy, 1:1 meetings with line manager, extensive in house training programme and formal external training opportunities, access to clinical effectiveness groups, case study groups and enhanced probation support, termly whole-team study days, and encouragement to join and attend CEN's relating to practice Opportunities to develop management skills by taking on line management of assistants or experienced autonomous therapists (NQPs who have completed competencies) and taking students. Training and support is provided Paid RCSLT membership and HCPC fees An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carers leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Role The Speech and Language Therapy Service is part of Surrey County Council's local offer to support the special educational needs and disabilities of children and young people within mainstream schools and specialist provision. This Service is part of the Early Intervention, Prevention and Support Service in Surrey's Children, Families and Lifelong Learning Directorate, and works collaboratively with other teams such as Educational Psychology, Specialist Teachers and SEN teams. The Surrey SLT service is a large team (over 150) of both qualified Therapists and non-qualified Therapy Assistants. We have excellent supervision and CPD models plus a rolling in-house training programme; we are committed to continuous learning and development. We champion our team and one of our Therapists was voted People's Choice in the Surrey Stars Awards, receiving over 500 votes showing just how well the service is regarded in the organisation! We are a forward thinking service and were involved with the RCSLT and Reading University around the dysphagia competences linked to student placements. We aim to deliver the right support at the right time, through assessment and intervention; equipping families and professionals with the skills and resources to work together to support children with SLCN. We offer universal, targeted and specialist support for children, families, and the school workforce; working with children and young people with EHCPs and those at SEN support following Surrey's Graduated Response. We also have a specialist dysphagia service and specialist deaf service. Your main duties in the role of Specialist Speech and Language Therapist will include: Clinical decision making in conjunction with school / college staff around the level of support needed to achieve the best possible outcome for the children and young people on your defined caseload Working with Speech and Language Therapy Assistants, setting targets for the children and young people they are supporting, and monitoring of the delivery and outcomes of their work Assessment, advice and intervention for children with a range of speech, language and communication needs within your caseload. For children and young people on your caseload who are considered to have complex needs and where a joint multidisciplinary approach is essential to achieving the best outcome for these children and young people, you will be supported by your clinical team leader Supporting junior members of the team, line managing others and taking on students Contributing to and delivering training for schools and others in the team Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A degree in Speech and Language Therapy with a minimum of 2 years' experience working as an SLT with completed NQP competencies Registered with the HCPC and RCSLT, and eligible to work in the UK Working knowledge of the English education system including the National Curriculum and SEND code of practice Experience of supporting and training others including newly qualified therapists, assistants, students and work experience placements Evidence of a range of evidence based interventions used to support children and young people Surrey has both urban and rural areas and candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity and the Children's and Adults' Barred List checks will be required for this role. To apply, we request that you submit a CV and you will be asked the following 4 questions: Are you registered with the Royal College of Speech and Language Therapists (RCSLT) Do you have a minimum of two years' experience working as a Speech and Language Therapist with completed NQP competencies? Please answer 'yes' or 'no' as appropriate. If you answer 'no' please provide further details. Do you have working knowledge of the English education system including the National Curriculum and SEND code of practice? Please tell us more about this including how have you have gained this knowledge. Please briefly describe a speech and language strategy or approach that you have supported staff or children to successfully use in the classroom. How did you measure its success? The closing date for this advert is 23:59 on 12.05.2026 although we will be reviewing applications as they are received and may interview in advance of the closing date, therefore we encourage an early application. Interviews are planned for 20th and 21st May. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Case and Contract Manager Location: Sheffield/Hybrid working Salary : £55,242 per year rising to £57,644 per year after successful completion of a 6-month probationary period. Vacancy Type: Full time, Permanent Closing date: 17/05/2026 The Role Are you an experienced legal services or regulatory professional? Are you looking for an opportunity to play a key role in the delivery of essential fitness to practise services? This is a brand new role at Social Work England, created to strengthen how we work with our external legal provider and how we manage complex fitness to practise cases. As our Case and Contract Manager, you'll have a real opportunity to shape how this role operates, influence our approach, and make a visible impact from day one. Working with a high level of autonomy, you'll oversee our external legal provider contract and provide senior direction on complex cases, working closely with our investigations team and Head of Investigations. Social Work England is the specialist regulator for social work in England. We focus on protecting the public, supporting positive change in social work, and maintaining confidence in the profession. Every day, social workers help millions of people improve their lives, and our role is to ensure regulation supports safe and effective practice. About the role This role brings together contract oversight, performance management, and senior case leadership. You'll be responsible for ensuring our external legal provider delivers high-quality work, meets performance expectations, and progresses cases efficiently and in line with our regulatory framework. You'll provide clear instructions and direction on complex fitness to practise cases, including case planning, investigative actions and support during hearings. Using your regulatory knowledge and judgement, you'll help ensure decisions are proportionate, well-reasoned and robust. A key part of the role is monitoring performance. You'll review data, spot themes and trends, and have confident conversations with senior external stakeholders to challenge delivery, set expectations and drive improvement. As a new role, you'll also help shape how we approach contract oversight and performance reporting going forward. What you'll do As Case and Contract Manager, you will: Act as the main point of accountability for our external legal provider, ensuring contractual, performance and financial requirements are met. Provide direction and instructions on complex fitness to practise cases, including during hearings. Monitor KPIs, service levels and case data, identifying risks, trends and areas for improvement. Hold the external legal provider to account through clear challenge, constructive discussion and escalation where needed. Work closely with internal teams, including investigations and commercial colleagues, to support effective contract delivery. Make sound, independent decisions on complex or high-risk regulatory issues. Produce clear, concise reports for senior leaders on performance, risk and contract matters. Build strong relationships with senior internal and external stakeholders, influencing outcomes through credibility and expertise. Share learning from cases, data and emerging themes to support good practice and continuous improvement. Provide advice and guidance to colleagues on case instructions and contract compliance. About you At Social Work England, our values guide how we work. We are Fearless, Independent, Ambitious, act with Integrity, and are Collaborative and Transparent. We're looking for someone who reflects these values in how they work and make decisions. For this role, you'll also need: Postgraduate-level education or equivalent experience in a legal services, regulatory or statutory environment. A strong understanding of regulatory processes, including investigations, hearings and adjudication. Experience making or overseeing complex case or regulatory decisions that can withstand challenge. Experience overseeing contracts or services, including performance monitoring and KPIs. Confidence analysing data, identifying trends and responding to emerging risks or issues. The ability to have high-level, sometimes challenging conversations with senior stakeholders. Excellent written and verbal communication skills, including reporting to senior leaders. The ability to work independently, manage competing priorities and maintain attention to detail. You do not need to be a qualified lawyer to apply for this role. This role may suit you if you've worked as a: Legal Services Manager, Regulatory Case Manager, Fitness to Practise Manager, Hearings Manager, Investigations Manager, Regulatory Operations Manager, Professional Discipline Manager or Regulatory Contracts Manager, Partnerships Manager, Legal Manager, Procurement Manager. Benefits In addition to your salary, we offer: Hybrid working, with a minimum of two days per week in the office. 25 days annual leave, rising to 30 days with service, plus bank holidays. The option to buy up to 5 extra days of annual leave each year. A TIDE award-winning inclusive culture, with staff networks, forums and social events. A pension scheme, life insurance, an employee recognition scheme and a cycle to work scheme. To Apply If you feel you are a suitable candidate and would like to work for Social Work England, please click apply to be redirected to our website to complete your application.
May 01, 2026
Full time
Case and Contract Manager Location: Sheffield/Hybrid working Salary : £55,242 per year rising to £57,644 per year after successful completion of a 6-month probationary period. Vacancy Type: Full time, Permanent Closing date: 17/05/2026 The Role Are you an experienced legal services or regulatory professional? Are you looking for an opportunity to play a key role in the delivery of essential fitness to practise services? This is a brand new role at Social Work England, created to strengthen how we work with our external legal provider and how we manage complex fitness to practise cases. As our Case and Contract Manager, you'll have a real opportunity to shape how this role operates, influence our approach, and make a visible impact from day one. Working with a high level of autonomy, you'll oversee our external legal provider contract and provide senior direction on complex cases, working closely with our investigations team and Head of Investigations. Social Work England is the specialist regulator for social work in England. We focus on protecting the public, supporting positive change in social work, and maintaining confidence in the profession. Every day, social workers help millions of people improve their lives, and our role is to ensure regulation supports safe and effective practice. About the role This role brings together contract oversight, performance management, and senior case leadership. You'll be responsible for ensuring our external legal provider delivers high-quality work, meets performance expectations, and progresses cases efficiently and in line with our regulatory framework. You'll provide clear instructions and direction on complex fitness to practise cases, including case planning, investigative actions and support during hearings. Using your regulatory knowledge and judgement, you'll help ensure decisions are proportionate, well-reasoned and robust. A key part of the role is monitoring performance. You'll review data, spot themes and trends, and have confident conversations with senior external stakeholders to challenge delivery, set expectations and drive improvement. As a new role, you'll also help shape how we approach contract oversight and performance reporting going forward. What you'll do As Case and Contract Manager, you will: Act as the main point of accountability for our external legal provider, ensuring contractual, performance and financial requirements are met. Provide direction and instructions on complex fitness to practise cases, including during hearings. Monitor KPIs, service levels and case data, identifying risks, trends and areas for improvement. Hold the external legal provider to account through clear challenge, constructive discussion and escalation where needed. Work closely with internal teams, including investigations and commercial colleagues, to support effective contract delivery. Make sound, independent decisions on complex or high-risk regulatory issues. Produce clear, concise reports for senior leaders on performance, risk and contract matters. Build strong relationships with senior internal and external stakeholders, influencing outcomes through credibility and expertise. Share learning from cases, data and emerging themes to support good practice and continuous improvement. Provide advice and guidance to colleagues on case instructions and contract compliance. About you At Social Work England, our values guide how we work. We are Fearless, Independent, Ambitious, act with Integrity, and are Collaborative and Transparent. We're looking for someone who reflects these values in how they work and make decisions. For this role, you'll also need: Postgraduate-level education or equivalent experience in a legal services, regulatory or statutory environment. A strong understanding of regulatory processes, including investigations, hearings and adjudication. Experience making or overseeing complex case or regulatory decisions that can withstand challenge. Experience overseeing contracts or services, including performance monitoring and KPIs. Confidence analysing data, identifying trends and responding to emerging risks or issues. The ability to have high-level, sometimes challenging conversations with senior stakeholders. Excellent written and verbal communication skills, including reporting to senior leaders. The ability to work independently, manage competing priorities and maintain attention to detail. You do not need to be a qualified lawyer to apply for this role. This role may suit you if you've worked as a: Legal Services Manager, Regulatory Case Manager, Fitness to Practise Manager, Hearings Manager, Investigations Manager, Regulatory Operations Manager, Professional Discipline Manager or Regulatory Contracts Manager, Partnerships Manager, Legal Manager, Procurement Manager. Benefits In addition to your salary, we offer: Hybrid working, with a minimum of two days per week in the office. 25 days annual leave, rising to 30 days with service, plus bank holidays. The option to buy up to 5 extra days of annual leave each year. A TIDE award-winning inclusive culture, with staff networks, forums and social events. A pension scheme, life insurance, an employee recognition scheme and a cycle to work scheme. To Apply If you feel you are a suitable candidate and would like to work for Social Work England, please click apply to be redirected to our website to complete your application.
Role: Clinical Practice Lead Salary: £48 000 FTE Hours: 22 hours per week Contract: Permanent Location: Home-based An exciting opportunity to shape the future of specialist family based therapeutic services across the UK. Are you a Senior Clinical Leader ready to influence practice and performance at a national level? This is a rare opportunity to step into a pivotal role where your expertise will directly shape the quality, innovation, and impact of counselling and therapeutic services across the UK. We are looking for an exceptional Clinical Practice Manager to provide strategic clinical leadership, drive innovation, and oversee safeguarding, quality and governance. About the Role We are recruiting on behalf of specialist National Charity who provide niche support to families the UK and are looking for an experienced Clinical Practice Manager. You will form part of a respected national programme which works therapeutically with individuals, couples and families who present as high risk and with a range of complex needs, including physical, emotional, sexual/ domestic abuse and traumatic grief. As a key member of the leadership team, you will play a central role in transforming and modernising services ensuring consistency and excellence across both digital and face-to-face delivery. This is more than a governance role. It s an opportunity to: Influence national clinical standards and frameworks Lead innovation in therapy delivery models Shape a highly skilled, diverse practitioner workforce Embed clinical excellence into organisational strategy and growth What will you be doing? Set and evolve national clinical standards, frameworks, and ethical practice Act as the organisation s clinical authority, advising senior leaders and stakeholders Lead quality assurance and continuous improvement through data and outcomes Provide oversight on complex cases, safeguarding, and clinical risk Lead the clinical design of new services, including digital and community-based models and contribute to transformation programmes, research, and service development Partner with commercial teams to shape clinically robust service proposals Act as a thought leader for the programme, representing the organisation at conferences, professional forums and national networks Build strong external relationships across the therapy sector, regulatory bodies and academic partners Requirements for the role: Level 5/ Column B or above qualification in Relationship Therapy and a Counselling Supervision qualification MSc or Postgraduate Qualification (Level 7) in a relevant field and/ or notable published academic contribution to the development of therapy Registration as an accredited and full clinical member with an appropriate professional body (e.g. BACP, UKCP, NCPS or COSRT) Strong knowledge of clinical governance, safeguarding, and regulatory frameworks (e.g. BACP, UKCP, COSRT, NCPS) Significant senior-level experience in leading the clinical delivery of therapeutic/ support services Post qualifying counselling experience in couple counselling and sex therapy For more information, please call the team on (phone number removed) and ask to speak to Ria or email us your CV at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
May 01, 2026
Full time
Role: Clinical Practice Lead Salary: £48 000 FTE Hours: 22 hours per week Contract: Permanent Location: Home-based An exciting opportunity to shape the future of specialist family based therapeutic services across the UK. Are you a Senior Clinical Leader ready to influence practice and performance at a national level? This is a rare opportunity to step into a pivotal role where your expertise will directly shape the quality, innovation, and impact of counselling and therapeutic services across the UK. We are looking for an exceptional Clinical Practice Manager to provide strategic clinical leadership, drive innovation, and oversee safeguarding, quality and governance. About the Role We are recruiting on behalf of specialist National Charity who provide niche support to families the UK and are looking for an experienced Clinical Practice Manager. You will form part of a respected national programme which works therapeutically with individuals, couples and families who present as high risk and with a range of complex needs, including physical, emotional, sexual/ domestic abuse and traumatic grief. As a key member of the leadership team, you will play a central role in transforming and modernising services ensuring consistency and excellence across both digital and face-to-face delivery. This is more than a governance role. It s an opportunity to: Influence national clinical standards and frameworks Lead innovation in therapy delivery models Shape a highly skilled, diverse practitioner workforce Embed clinical excellence into organisational strategy and growth What will you be doing? Set and evolve national clinical standards, frameworks, and ethical practice Act as the organisation s clinical authority, advising senior leaders and stakeholders Lead quality assurance and continuous improvement through data and outcomes Provide oversight on complex cases, safeguarding, and clinical risk Lead the clinical design of new services, including digital and community-based models and contribute to transformation programmes, research, and service development Partner with commercial teams to shape clinically robust service proposals Act as a thought leader for the programme, representing the organisation at conferences, professional forums and national networks Build strong external relationships across the therapy sector, regulatory bodies and academic partners Requirements for the role: Level 5/ Column B or above qualification in Relationship Therapy and a Counselling Supervision qualification MSc or Postgraduate Qualification (Level 7) in a relevant field and/ or notable published academic contribution to the development of therapy Registration as an accredited and full clinical member with an appropriate professional body (e.g. BACP, UKCP, NCPS or COSRT) Strong knowledge of clinical governance, safeguarding, and regulatory frameworks (e.g. BACP, UKCP, COSRT, NCPS) Significant senior-level experience in leading the clinical delivery of therapeutic/ support services Post qualifying counselling experience in couple counselling and sex therapy For more information, please call the team on (phone number removed) and ask to speak to Ria or email us your CV at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Senior Audit Manager - Value For Money Contract type: Permanent Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: Newcastle salary; circa£67,000 & London salary, circa£74,500 plus Civil Service Employer Pension Contribution of 28.9% The NAO welcomes applications from candidates who work part-time and are keen to support colleagues to work flexibly including on a job share basis. Senior Audit Manager: Value for money (performance audit) Introduction Thank you for your interest in joining the National Audit Office (NAO) as a Senior Audit Manager. This job description will give you a better idea of who we are, what you will do when you join us, and what we offer. It also gives more detail/s about the application process. We are independent of government and the civil service, and we play a critical role supporting Parliament scrutinise how effectively the government spends public money. Our strategy () sets out our ambition to contribute to two distinct outcomes - helping to improve the productivity and resilience of public services and supporting better financial management and reporting in government. Our strategy is also clear that government will need to innovate if it is to deliver effective and affordable public services. We will use our public audit perspective to highlight positive examples of innovation within the public sector and take account of government's risk appetite in our audit approach. The recommendations from our work can result in financial savings and positive changes in government to improve services and ensure value for money for taxpayers. You will tackle complex projects that inform debates and influence some of the biggest decisions that government makes. You will work with dedicated and talented people toward shared and important goals. And, by taking on new opportunities and challenges, you'll build a rewarding and fascinating career. We are looking to recruit Senior Audit Managers. We are looking for people with strong analytical and communication skills as well as experience of project and people management, which can be drawn from a range of backgrounds including experienced analysts, value for money (performance audit) auditors, the civil service and internal auditors.If you like what you see and can meet our requirements, then we want to hear from you. The role Each year we publish around 60 major value for money (VFM) reports looking at various government programmes and projects. VFM reports are multi-method reports often delivered at pace to achieve real impact. We write long form reports and other types of written communication on complex subjects in ways that nonspecialist or technical audiences can understand. Our work can cover any area where government spends public money, ranging from government's plans to build new hospitals to the use of data analytics to tackle fraud and error. Our lessons learned reports bring together what we know on important recurring issues to make it easier for others to understand and apply the lessons from our work, such as government's use of external consultants and key findings from the NAO's financial audits. More about the NAO, including some of our recent value for money reports, is available on our website Responsibilities Our Senior Audit Managers play a key role in making sure we achieve our objectives and secure impact from our work: You will lead our teams to deliver high-quality work that supports improvements in the delivery of public services. This involves planning, researching and drafting our value for money reports, working alongside sector or topic specialists, analysts and qualified accountants as well as applying strong quantitative and qualitative analytical skills. You will role model behaviours and ways of working to support us as an exemplar organisation. You will engage with external clients and stakeholders to deliver greater engagement with our work. You will get involved in other work too, including investigations, correspondence (from the public and MPs) and other work that supports Parliamentary select committees. All Senior Audit Managers are expected to spend part of their time developing their expertise in one or more specialist areas through our networks (Hubs) across the office. This includes providing analytical insight and support to others outside of your team on your areas of expertise such as analytical techniques and methods, commercial and regulatory issues, digital transformation and data use in the public sector, financial risk and management, major project delivery, and people and operational management. Relationships and Accountability You will manage a team to deliver value for money work to time and budget. You will work with other people of all grades. You will work with Senior Auditors and / or Senior Analysts who lead a team of Analysts and accounting trainees to deliver high-quality reports. The Director is accountable for the overall quality and impact of the audit. You will commonly meet and interact with senior people in the NAO and in government bodies. The impact you will make Our work responds to government's plans and particularly those with long-term implications for public spending. You'll contribute to work that examines the cost, effectiveness and efficiency of government programmes and projects. Whatever you work on, it all serves to help hold government to account for the way it uses public money and helps to promote improvements in public service delivery. Our recommendations and reports on good practice help government improve public services, and our work in the last year led to: Positive financial impacts of £5.3 billion in 2024. For every £1 spent we delivered an impact of £53 through either reduced costs, improved service delivery or other benefits to people. 93% of our recommendations to government were accepted or partially accepted. You can find out more about us and our work by visiting The people we are looking for Education /work experience This role operates within the NAO's hybrid working model, with a minimum expectation of two days per week working from the office (or at an audited body), in line with our organisation wide approach. We are committed to supporting flexible ways of working and actively encourage applications from candidates seeking part time hours. Working patterns, including office days, are agreed with the line manager. Based in either our London or Newcastle office, you'll join a collaborative and supportive environment that values work life balance, flexibility and professional development. A strong academic background and experience in managing audit projects and producing high quality, accessible written outputs. For individuals with an audit background this means: An ACA or other professional qualification (e.g. ACCA, CIPFA, CIA, MIIA, CIMA) with relevant experience. For individuals with other backgrounds this means either: A minimum of a 2:1 degree or a relevant post-graduate qualification and relevant experience. We are keen to hear from people who have experience shaping and evaluating public policy, leading change in organisations, or making a difference through impactful projects, no matter what sector those skills were gained in. Abilities: It will be essential that you can demonstrate the ability to: Lead, develop and motivate diverse teams and support all colleagues to deliver great work and achieve their potential. Support and manage teams ensure the delivery of high-quality assurance work which supports our strategic aims and enables longer term value for money. Oversee the production of a range of well-produced written outputs which support our findings and recommendations and are designed to engage a wide audience. Work collaboratively and flexibly to ensure the office achieves its objectives and to support the wellbeing and development of colleagues. Show creativity and innovation in how we do our work and build insights and support teams to do so. Work closely with colleagues in our Hubs (specialist knowledge teams) and other client teams to ensure we get the most value from our work and expand our knowledge and expertise. Create recognition and impact (improvements in public service delivery) from our work by developing strong and influential relationships with external clients and stakeholders. Attributes In addition, we are looking for the candidates with the following attributes: Show a strong commitment to your own self development, to delivering the NAO's strategic objectives, and keeping yourself up to date on office initiatives and information relevant to your work and specialism. Compliance with corporate responsibilities and interest in supporting others to do so. Working in accordance with the NAO's values and champion our diversity and inclusion strategy. Intellectual curiosity, especially about using data and evidence to answer questions. Flexibility to make a significant contribution across a range of topics and outputs. Drive and determination to overcome obstacles, resistance or challenges to achieve goals. Passion for improving government and the ability to defend and promote your point of view in the face of challenge click apply for full job details
Apr 30, 2026
Full time
Senior Audit Manager - Value For Money Contract type: Permanent Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: Newcastle salary; circa£67,000 & London salary, circa£74,500 plus Civil Service Employer Pension Contribution of 28.9% The NAO welcomes applications from candidates who work part-time and are keen to support colleagues to work flexibly including on a job share basis. Senior Audit Manager: Value for money (performance audit) Introduction Thank you for your interest in joining the National Audit Office (NAO) as a Senior Audit Manager. This job description will give you a better idea of who we are, what you will do when you join us, and what we offer. It also gives more detail/s about the application process. We are independent of government and the civil service, and we play a critical role supporting Parliament scrutinise how effectively the government spends public money. Our strategy () sets out our ambition to contribute to two distinct outcomes - helping to improve the productivity and resilience of public services and supporting better financial management and reporting in government. Our strategy is also clear that government will need to innovate if it is to deliver effective and affordable public services. We will use our public audit perspective to highlight positive examples of innovation within the public sector and take account of government's risk appetite in our audit approach. The recommendations from our work can result in financial savings and positive changes in government to improve services and ensure value for money for taxpayers. You will tackle complex projects that inform debates and influence some of the biggest decisions that government makes. You will work with dedicated and talented people toward shared and important goals. And, by taking on new opportunities and challenges, you'll build a rewarding and fascinating career. We are looking to recruit Senior Audit Managers. We are looking for people with strong analytical and communication skills as well as experience of project and people management, which can be drawn from a range of backgrounds including experienced analysts, value for money (performance audit) auditors, the civil service and internal auditors.If you like what you see and can meet our requirements, then we want to hear from you. The role Each year we publish around 60 major value for money (VFM) reports looking at various government programmes and projects. VFM reports are multi-method reports often delivered at pace to achieve real impact. We write long form reports and other types of written communication on complex subjects in ways that nonspecialist or technical audiences can understand. Our work can cover any area where government spends public money, ranging from government's plans to build new hospitals to the use of data analytics to tackle fraud and error. Our lessons learned reports bring together what we know on important recurring issues to make it easier for others to understand and apply the lessons from our work, such as government's use of external consultants and key findings from the NAO's financial audits. More about the NAO, including some of our recent value for money reports, is available on our website Responsibilities Our Senior Audit Managers play a key role in making sure we achieve our objectives and secure impact from our work: You will lead our teams to deliver high-quality work that supports improvements in the delivery of public services. This involves planning, researching and drafting our value for money reports, working alongside sector or topic specialists, analysts and qualified accountants as well as applying strong quantitative and qualitative analytical skills. You will role model behaviours and ways of working to support us as an exemplar organisation. You will engage with external clients and stakeholders to deliver greater engagement with our work. You will get involved in other work too, including investigations, correspondence (from the public and MPs) and other work that supports Parliamentary select committees. All Senior Audit Managers are expected to spend part of their time developing their expertise in one or more specialist areas through our networks (Hubs) across the office. This includes providing analytical insight and support to others outside of your team on your areas of expertise such as analytical techniques and methods, commercial and regulatory issues, digital transformation and data use in the public sector, financial risk and management, major project delivery, and people and operational management. Relationships and Accountability You will manage a team to deliver value for money work to time and budget. You will work with other people of all grades. You will work with Senior Auditors and / or Senior Analysts who lead a team of Analysts and accounting trainees to deliver high-quality reports. The Director is accountable for the overall quality and impact of the audit. You will commonly meet and interact with senior people in the NAO and in government bodies. The impact you will make Our work responds to government's plans and particularly those with long-term implications for public spending. You'll contribute to work that examines the cost, effectiveness and efficiency of government programmes and projects. Whatever you work on, it all serves to help hold government to account for the way it uses public money and helps to promote improvements in public service delivery. Our recommendations and reports on good practice help government improve public services, and our work in the last year led to: Positive financial impacts of £5.3 billion in 2024. For every £1 spent we delivered an impact of £53 through either reduced costs, improved service delivery or other benefits to people. 93% of our recommendations to government were accepted or partially accepted. You can find out more about us and our work by visiting The people we are looking for Education /work experience This role operates within the NAO's hybrid working model, with a minimum expectation of two days per week working from the office (or at an audited body), in line with our organisation wide approach. We are committed to supporting flexible ways of working and actively encourage applications from candidates seeking part time hours. Working patterns, including office days, are agreed with the line manager. Based in either our London or Newcastle office, you'll join a collaborative and supportive environment that values work life balance, flexibility and professional development. A strong academic background and experience in managing audit projects and producing high quality, accessible written outputs. For individuals with an audit background this means: An ACA or other professional qualification (e.g. ACCA, CIPFA, CIA, MIIA, CIMA) with relevant experience. For individuals with other backgrounds this means either: A minimum of a 2:1 degree or a relevant post-graduate qualification and relevant experience. We are keen to hear from people who have experience shaping and evaluating public policy, leading change in organisations, or making a difference through impactful projects, no matter what sector those skills were gained in. Abilities: It will be essential that you can demonstrate the ability to: Lead, develop and motivate diverse teams and support all colleagues to deliver great work and achieve their potential. Support and manage teams ensure the delivery of high-quality assurance work which supports our strategic aims and enables longer term value for money. Oversee the production of a range of well-produced written outputs which support our findings and recommendations and are designed to engage a wide audience. Work collaboratively and flexibly to ensure the office achieves its objectives and to support the wellbeing and development of colleagues. Show creativity and innovation in how we do our work and build insights and support teams to do so. Work closely with colleagues in our Hubs (specialist knowledge teams) and other client teams to ensure we get the most value from our work and expand our knowledge and expertise. Create recognition and impact (improvements in public service delivery) from our work by developing strong and influential relationships with external clients and stakeholders. Attributes In addition, we are looking for the candidates with the following attributes: Show a strong commitment to your own self development, to delivering the NAO's strategic objectives, and keeping yourself up to date on office initiatives and information relevant to your work and specialism. Compliance with corporate responsibilities and interest in supporting others to do so. Working in accordance with the NAO's values and champion our diversity and inclusion strategy. Intellectual curiosity, especially about using data and evidence to answer questions. Flexibility to make a significant contribution across a range of topics and outputs. Drive and determination to overcome obstacles, resistance or challenges to achieve goals. Passion for improving government and the ability to defend and promote your point of view in the face of challenge click apply for full job details
Training and Safety Coordinator - Surrey Job Category: Operations Requisition Number: TRAIN012439 Apply now Posted : March 4, 2026 Full-Time On-site Locations Showing 1 location Surrey Surrey, BC V3S5X7, CAN Description Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game.We are solutions-based.We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too:Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how wouldYOUput our drinks on every table? Position Description Reporting to the Regional Manager, HR, the Training and Safety Coordinator has a secondary reporting relationship to the Plant Manager for safety-related responsibilities (approximately 40%), while training responsibilities (approximately 60%) report through HR. The Training and Safety Coordinator oversees training in Operations, Quality, and technical roles and is responsible for promoting and implementing policies and programs that ensure employee health and safety compliance. They ensure new employees complete induction requirements and current employees complete cross-training and process change training, working closely with supervisors and managers. The coordinator collaborates with the HR Business Partner and Plant Leadership to maintain accurate training materials and aligns the plant's training plan with Refresco NA's. They also stay updated on local and state training programs and incentives. Essential Job Functions: Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and PPE requirements. Adhere to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF). Develop, plan, organize, deliver, and evaluate training activities focused on job competence and continuous improvement. Collaborate closely with site technical experts in operations, maintenance, and other technical functions to ensure effective training outcomes. Serve as the primary point of contact for plant employees, leadership, third parties, and during site audits for training requests and issues. Ensure proper use of the Learning Management System (Alchemy) to track and manage training. Accurately record training registers, certificates, and test/authorization results. Maintain training records for all employees including agency staff. Coordinate and schedules training together with plant leadership, plant HR Business Partner, Supervisors and Line Leads. Proactively develop, document, and maintain plant-specific SOPs, ensuring they are shared with all levels of plant leadership. Work closely with corporate training manager (dotted line relationship) for guidance, coaching, and input on objectives. Collaborate with the corporate training manager and peers to determine where to focus specialized efforts in order to share expertise and resources with across sites. Build a network within Refresco NA Operations and HR focused on training initiatives. Support department and line managers in identifying training gaps and assist in scheduling relevant training. Develops and delivers training programs educating staff on health and safety risks found in the organization. Ensures that training records, health/safety manuals or handbooks, incident/accident reports, or other documentation are appropriately maintained. Monitors personal protection equipment or other related supplies. Monitors known health and safety hazards, such as noise and air levels. Coordinates inspection of facilities, vehicles, or equipment. May develop and communicate facility-specific emergency response or evacuation plans. Work within the constraints of the plant and Refresco NA budget for training. Assess training effectiveness to ensure incorporation of knowledge, skills, and techniques into employee work behaviors and processes. Ensure standardization of departmental training representatives/facilitators Document training procedures. Prepare and distribute training aids, instructional materials, handouts, evaluation forms and visual aids. Identify, apply for, and leverage State and Local training grants. Collaborate with local technical schools to meet training needs. Ability to actively seek grant opportunities. Required Skills: Experience in high-speed food/beverage manufacturing preferred. Proficient in Excel, Word, SAP and Power Point, experience with Alchemy and/or other training system a plus. Demonstrated training experience in a production environment combined with strong project management skills. Strong project management skills, understands continuous improvement and lean manufacturing. Strong team player able to work across multiple functions. Ability to analyze and solve problems, results oriented. Ability to work under deadline pressures. Excellent interpersonal and communication skills, verbal and written. Communication Skills - Strong verbal and written communication skills for delivering training, communicating safety expectations, collaborating with teams, and conveying complex operational and regulatory information clearly. Technical and Safety Knowledge - Understanding of manufacturing processes, equipment, safety practices, and systems to ensure relevant and effective training content. Decision-Making & Judgment - Ability to make sound decisions related to training priorities, safety risks, and compliance requirements, escalating issues appropriately when risk or complexity increases. Leadership and Facilitation - Ability to lead training and safety sessions and engage participants, ensuring knowledge transfer and skill development. Collaboration - Strong teamwork skills to work with various departments (HR, Operations, Technical) and external partners (technical schools, grant agencies). Organizational Skills - Highly detail-oriented with the ability to manage multiple training and safety initiatives, maintain accurate records, and ensure documentation meets compliance requirements. Problem-Solving - Assess training and safety needs, identify gaps, and develop solutions to improve employee competence and performance. Adaptability - Flexibility to adjust training programs and approaches based on changing plant needs, technology, or regulatory requirements. Prioritization & Multitasking - Ability to balance competing training and safety demands, prioritize based on operational risk and business needs, and manage multiple initiatives simultaneously. Project Management - Plan, organize, and execute training projects, ensuring they are completed within time and budget constraints. Education and Experience: High School Diploma or equivalent (GED) required; undergraduate degree in a related field preferred. 1-5 years of relevant experience in training, safety, and/or Human Resources within a manufacturing environment. Role allocation is approximately 60% Training Coordinator and 40% Safety Coordinator, requiring the ability to balance both responsibilities effectively. Performs work under general supervision while exercising independent judgment in routine training and safety activities. Handles moderately complex training and safety-related issues, escalating more complex matters to higher-level staff as appropriate. Demonstrates solid working knowledge of training systems, safety practices, and compliance requirements. May provide leadership, coaching, and/or mentoring to peers or less-experienced employees. Relevant certifications (e.g., safety, train-the-trainer, forklift, or equivalent) may be required or preferred based on site needs. Working Conditions: Work Schedule: Weekdays, weekends, afternoon, evenings, overnight and holidays may be required. Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise levels require hearing protection and temperatures can get very hot and/or relatively cold. The environment is structured and supervised, with clear production targets and schedules to meet. Travel Requirements: Travel anticipated: Rarely Physical Requirements: R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%) Physical Demand R O F Stand or Sit X Stoop, kneel, crouch, or crawl X X Carry weight, lift X Walking X Driving X Climb (stairs/ladders) or balance X Visual/Sensory - This position requires strong attention to detail, engaging one or more senses simultaneously. . click apply for full job details
Apr 30, 2026
Full time
Training and Safety Coordinator - Surrey Job Category: Operations Requisition Number: TRAIN012439 Apply now Posted : March 4, 2026 Full-Time On-site Locations Showing 1 location Surrey Surrey, BC V3S5X7, CAN Description Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game.We are solutions-based.We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too:Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how wouldYOUput our drinks on every table? Position Description Reporting to the Regional Manager, HR, the Training and Safety Coordinator has a secondary reporting relationship to the Plant Manager for safety-related responsibilities (approximately 40%), while training responsibilities (approximately 60%) report through HR. The Training and Safety Coordinator oversees training in Operations, Quality, and technical roles and is responsible for promoting and implementing policies and programs that ensure employee health and safety compliance. They ensure new employees complete induction requirements and current employees complete cross-training and process change training, working closely with supervisors and managers. The coordinator collaborates with the HR Business Partner and Plant Leadership to maintain accurate training materials and aligns the plant's training plan with Refresco NA's. They also stay updated on local and state training programs and incentives. Essential Job Functions: Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and PPE requirements. Adhere to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF). Develop, plan, organize, deliver, and evaluate training activities focused on job competence and continuous improvement. Collaborate closely with site technical experts in operations, maintenance, and other technical functions to ensure effective training outcomes. Serve as the primary point of contact for plant employees, leadership, third parties, and during site audits for training requests and issues. Ensure proper use of the Learning Management System (Alchemy) to track and manage training. Accurately record training registers, certificates, and test/authorization results. Maintain training records for all employees including agency staff. Coordinate and schedules training together with plant leadership, plant HR Business Partner, Supervisors and Line Leads. Proactively develop, document, and maintain plant-specific SOPs, ensuring they are shared with all levels of plant leadership. Work closely with corporate training manager (dotted line relationship) for guidance, coaching, and input on objectives. Collaborate with the corporate training manager and peers to determine where to focus specialized efforts in order to share expertise and resources with across sites. Build a network within Refresco NA Operations and HR focused on training initiatives. Support department and line managers in identifying training gaps and assist in scheduling relevant training. Develops and delivers training programs educating staff on health and safety risks found in the organization. Ensures that training records, health/safety manuals or handbooks, incident/accident reports, or other documentation are appropriately maintained. Monitors personal protection equipment or other related supplies. Monitors known health and safety hazards, such as noise and air levels. Coordinates inspection of facilities, vehicles, or equipment. May develop and communicate facility-specific emergency response or evacuation plans. Work within the constraints of the plant and Refresco NA budget for training. Assess training effectiveness to ensure incorporation of knowledge, skills, and techniques into employee work behaviors and processes. Ensure standardization of departmental training representatives/facilitators Document training procedures. Prepare and distribute training aids, instructional materials, handouts, evaluation forms and visual aids. Identify, apply for, and leverage State and Local training grants. Collaborate with local technical schools to meet training needs. Ability to actively seek grant opportunities. Required Skills: Experience in high-speed food/beverage manufacturing preferred. Proficient in Excel, Word, SAP and Power Point, experience with Alchemy and/or other training system a plus. Demonstrated training experience in a production environment combined with strong project management skills. Strong project management skills, understands continuous improvement and lean manufacturing. Strong team player able to work across multiple functions. Ability to analyze and solve problems, results oriented. Ability to work under deadline pressures. Excellent interpersonal and communication skills, verbal and written. Communication Skills - Strong verbal and written communication skills for delivering training, communicating safety expectations, collaborating with teams, and conveying complex operational and regulatory information clearly. Technical and Safety Knowledge - Understanding of manufacturing processes, equipment, safety practices, and systems to ensure relevant and effective training content. Decision-Making & Judgment - Ability to make sound decisions related to training priorities, safety risks, and compliance requirements, escalating issues appropriately when risk or complexity increases. Leadership and Facilitation - Ability to lead training and safety sessions and engage participants, ensuring knowledge transfer and skill development. Collaboration - Strong teamwork skills to work with various departments (HR, Operations, Technical) and external partners (technical schools, grant agencies). Organizational Skills - Highly detail-oriented with the ability to manage multiple training and safety initiatives, maintain accurate records, and ensure documentation meets compliance requirements. Problem-Solving - Assess training and safety needs, identify gaps, and develop solutions to improve employee competence and performance. Adaptability - Flexibility to adjust training programs and approaches based on changing plant needs, technology, or regulatory requirements. Prioritization & Multitasking - Ability to balance competing training and safety demands, prioritize based on operational risk and business needs, and manage multiple initiatives simultaneously. Project Management - Plan, organize, and execute training projects, ensuring they are completed within time and budget constraints. Education and Experience: High School Diploma or equivalent (GED) required; undergraduate degree in a related field preferred. 1-5 years of relevant experience in training, safety, and/or Human Resources within a manufacturing environment. Role allocation is approximately 60% Training Coordinator and 40% Safety Coordinator, requiring the ability to balance both responsibilities effectively. Performs work under general supervision while exercising independent judgment in routine training and safety activities. Handles moderately complex training and safety-related issues, escalating more complex matters to higher-level staff as appropriate. Demonstrates solid working knowledge of training systems, safety practices, and compliance requirements. May provide leadership, coaching, and/or mentoring to peers or less-experienced employees. Relevant certifications (e.g., safety, train-the-trainer, forklift, or equivalent) may be required or preferred based on site needs. Working Conditions: Work Schedule: Weekdays, weekends, afternoon, evenings, overnight and holidays may be required. Work Environment: Operating in a fast-paced production plant with numerous moving parts. Noise levels require hearing protection and temperatures can get very hot and/or relatively cold. The environment is structured and supervised, with clear production targets and schedules to meet. Travel Requirements: Travel anticipated: Rarely Physical Requirements: R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%) Physical Demand R O F Stand or Sit X Stoop, kneel, crouch, or crawl X X Carry weight, lift X Walking X Driving X Climb (stairs/ladders) or balance X Visual/Sensory - This position requires strong attention to detail, engaging one or more senses simultaneously. . click apply for full job details
Contract type: Full Time (37.5 Hours) - Fixed Term (2 Years) Location: Egham, Royal Holloway International Study Centre Salary: up to £36,661.97 per annumRoyal Holloway University International Study Centre and its programmes are provided by Study Group. You will work with colleagues across the Centre to ensure the effective delivery of teaching programmes in line with our teaching, learning and assessment strategy, broader scholarship and aims for an outstanding student experience. You will also contribute directly to student support and to the development and implementation of innovative teaching practices across the Centre. As a tutor, you will contribute to the design, development and production of teaching and learning materials and delivery across our Academic English Skills module for our Foundation programme (RQF Level 3), International Year One Undergraduate programme (RQF Level 4) and/or Pre-Masters programme (RQF Level 6). ABOUT THE ROLE Student learning experience Contribute to the delivery and development of modules and teaching sessions offered by Royal Holloway ISC Prepare and deliver teaching seminar and tutorial sessions, with a normal teaching load of up to 25 hours per week Prepare module tests and other forms of formative and summative assessments Mark students' formative and summative assessments submissions and provide timely feedback to students on their performance, including writing regular student reports and tutorials Develop and update course material for modules and teaching sessions, including module material for the Virtual Learning Environment (VLE) Work with the Centre's Student Experience team in the delivery of induction, orientation and registration programmes. Notify and liaise with colleagues where necessary to ensure all students receive appropriate on-going welfare and progression support Quality and standards assurance and enhancement Implement quality assurance procedures at module and teaching session level and contribute to the annual monitoring and review of courses Maintain accurate and up-to-date records of student attendance and performance Attend and contribute to standardisation, moderation and other quality assurance meetings Academic management and personal development Participating in regular meetings with teaching and support staff contributing to the effective overall management of the programme and student life cycle Maintain and submit accurate and timely records of teaching and other activities Participate in regular training and development activities and maintain a log of these activities Carry out any other duties as required from time to time by centre managers. ABOUT YOU A Bachelor's degree.(Essential) Teaching qualification (Desirable) Diploma in English language teaching or equivalent (Essential) Master's in related discipline (Desirable) Experience of teaching in UK higher or further education and experience of working with international students EAP experience for teachers of English ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.
Apr 30, 2026
Contractor
Contract type: Full Time (37.5 Hours) - Fixed Term (2 Years) Location: Egham, Royal Holloway International Study Centre Salary: up to £36,661.97 per annumRoyal Holloway University International Study Centre and its programmes are provided by Study Group. You will work with colleagues across the Centre to ensure the effective delivery of teaching programmes in line with our teaching, learning and assessment strategy, broader scholarship and aims for an outstanding student experience. You will also contribute directly to student support and to the development and implementation of innovative teaching practices across the Centre. As a tutor, you will contribute to the design, development and production of teaching and learning materials and delivery across our Academic English Skills module for our Foundation programme (RQF Level 3), International Year One Undergraduate programme (RQF Level 4) and/or Pre-Masters programme (RQF Level 6). ABOUT THE ROLE Student learning experience Contribute to the delivery and development of modules and teaching sessions offered by Royal Holloway ISC Prepare and deliver teaching seminar and tutorial sessions, with a normal teaching load of up to 25 hours per week Prepare module tests and other forms of formative and summative assessments Mark students' formative and summative assessments submissions and provide timely feedback to students on their performance, including writing regular student reports and tutorials Develop and update course material for modules and teaching sessions, including module material for the Virtual Learning Environment (VLE) Work with the Centre's Student Experience team in the delivery of induction, orientation and registration programmes. Notify and liaise with colleagues where necessary to ensure all students receive appropriate on-going welfare and progression support Quality and standards assurance and enhancement Implement quality assurance procedures at module and teaching session level and contribute to the annual monitoring and review of courses Maintain accurate and up-to-date records of student attendance and performance Attend and contribute to standardisation, moderation and other quality assurance meetings Academic management and personal development Participating in regular meetings with teaching and support staff contributing to the effective overall management of the programme and student life cycle Maintain and submit accurate and timely records of teaching and other activities Participate in regular training and development activities and maintain a log of these activities Carry out any other duties as required from time to time by centre managers. ABOUT YOU A Bachelor's degree.(Essential) Teaching qualification (Desirable) Diploma in English language teaching or equivalent (Essential) Master's in related discipline (Desirable) Experience of teaching in UK higher or further education and experience of working with international students EAP experience for teachers of English ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.
Case and Contract Manager Location: Sheffield/Hybrid working Salary : £55,242 per year rising to £57,644 per year after successful completion of a 6-month probationary period. Vacancy Type: Full time, Permanent Closing date: 17/05/2026 The Role Are you an experienced legal services or regulatory professional? Are you looking for an opportunity to play a key role in the delivery of essential fitness to practise services? This is a brand new role at the organisation, created to strengthen how they work with their external legal provider and how they manage complex fitness to practise cases. As their Case and Contract Manager, you'll have a real opportunity to shape how this role operates, influence their approach, and make a visible impact from day one. Working with a high level of autonomy, you'll oversee their external legal provider contract and provide senior direction on complex cases, working closely with their investigations team and Head of Investigations. The organisation focus on protecting the public, supporting positive change in social work, and maintaining confidence in the profession. Every day, social workers help millions of people improve their lives, and their role is to ensure regulation supports safe and effective practice. About the role This role brings together contract oversight, performance management, and senior case leadership. You'll be responsible for ensuring their external legal provider delivers high-quality work, meets performance expectations, and progresses cases efficiently and in line with their regulatory framework. You'll provide clear instructions and direction on complex fitness to practise cases, including case planning, investigative actions and support during hearings. Using your regulatory knowledge and judgement, you'll help ensure decisions are proportionate, well-reasoned and robust. A key part of the role is monitoring performance. You'll review data, spot themes and trends, and have confident conversations with senior external stakeholders to challenge delivery, set expectations and drive improvement. As a new role, you'll also help shape how they approach contract oversight and performance reporting going forward. What you'll do As Case and Contract Manager, you will: Act as the main point of accountability for their external legal provider, ensuring contractual, performance and financial requirements are met. Provide direction and instructions on complex fitness to practise cases, including during hearings. Monitor KPIs, service levels and case data, identifying risks, trends and areas for improvement. Hold the external legal provider to account through clear challenge, constructive discussion and escalation where needed. Work closely with internal teams, including investigations and commercial colleagues, to support effective contract delivery. Make sound, independent decisions on complex or high-risk regulatory issues. Produce clear, concise reports for senior leaders on performance, risk and contract matters. Build strong relationships with senior internal and external stakeholders, influencing outcomes through credibility and expertise. Share learning from cases, data and emerging themes to support good practice and continuous improvement. Provide advice and guidance to colleagues on case instructions and contract compliance. About you At the organisation, their values guide how they work. They are Fearless, Independent, Ambitious, act with Integrity, and are Collaborative and Transparent. They're looking for someone who reflects these values in how they work and make decisions. For this role, you'll also need: Postgraduate-level education or equivalent experience in a legal services, regulatory or statutory environment. A strong understanding of regulatory processes, including investigations, hearings and adjudication. Experience making or overseeing complex case or regulatory decisions that can withstand challenge. Experience overseeing contracts or services, including performance monitoring and KPIs. Confidence analysing data, identifying trends and responding to emerging risks or issues. The ability to have high-level, sometimes challenging conversations with senior stakeholders. Excellent written and verbal communication skills, including reporting to senior leaders. The ability to work independently, manage competing priorities and maintain attention to detail. You do not need to be a qualified lawyer to apply for this role. This role may suit you if you've worked as a: Legal Services Manager, Regulatory Case Manager, Fitness to Practise Manager, Hearings Manager, Investigations Manager, Regulatory Operations Manager, Professional Discipline Manager or Regulatory Contracts Manager, Partnerships Manager, Legal Manager, Procurement Manager. Benefits In addition to your salary, they offer: Hybrid working, with a minimum of two days per week in the office. 25 days annual leave, rising to 30 days with service, plus bank holidays. The option to buy up to 5 extra days of annual leave each year. A TIDE award-winning inclusive culture, with staff networks, forums and social events. A pension scheme, life insurance, an employee recognition scheme and a cycle to work scheme. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Apr 30, 2026
Full time
Case and Contract Manager Location: Sheffield/Hybrid working Salary : £55,242 per year rising to £57,644 per year after successful completion of a 6-month probationary period. Vacancy Type: Full time, Permanent Closing date: 17/05/2026 The Role Are you an experienced legal services or regulatory professional? Are you looking for an opportunity to play a key role in the delivery of essential fitness to practise services? This is a brand new role at the organisation, created to strengthen how they work with their external legal provider and how they manage complex fitness to practise cases. As their Case and Contract Manager, you'll have a real opportunity to shape how this role operates, influence their approach, and make a visible impact from day one. Working with a high level of autonomy, you'll oversee their external legal provider contract and provide senior direction on complex cases, working closely with their investigations team and Head of Investigations. The organisation focus on protecting the public, supporting positive change in social work, and maintaining confidence in the profession. Every day, social workers help millions of people improve their lives, and their role is to ensure regulation supports safe and effective practice. About the role This role brings together contract oversight, performance management, and senior case leadership. You'll be responsible for ensuring their external legal provider delivers high-quality work, meets performance expectations, and progresses cases efficiently and in line with their regulatory framework. You'll provide clear instructions and direction on complex fitness to practise cases, including case planning, investigative actions and support during hearings. Using your regulatory knowledge and judgement, you'll help ensure decisions are proportionate, well-reasoned and robust. A key part of the role is monitoring performance. You'll review data, spot themes and trends, and have confident conversations with senior external stakeholders to challenge delivery, set expectations and drive improvement. As a new role, you'll also help shape how they approach contract oversight and performance reporting going forward. What you'll do As Case and Contract Manager, you will: Act as the main point of accountability for their external legal provider, ensuring contractual, performance and financial requirements are met. Provide direction and instructions on complex fitness to practise cases, including during hearings. Monitor KPIs, service levels and case data, identifying risks, trends and areas for improvement. Hold the external legal provider to account through clear challenge, constructive discussion and escalation where needed. Work closely with internal teams, including investigations and commercial colleagues, to support effective contract delivery. Make sound, independent decisions on complex or high-risk regulatory issues. Produce clear, concise reports for senior leaders on performance, risk and contract matters. Build strong relationships with senior internal and external stakeholders, influencing outcomes through credibility and expertise. Share learning from cases, data and emerging themes to support good practice and continuous improvement. Provide advice and guidance to colleagues on case instructions and contract compliance. About you At the organisation, their values guide how they work. They are Fearless, Independent, Ambitious, act with Integrity, and are Collaborative and Transparent. They're looking for someone who reflects these values in how they work and make decisions. For this role, you'll also need: Postgraduate-level education or equivalent experience in a legal services, regulatory or statutory environment. A strong understanding of regulatory processes, including investigations, hearings and adjudication. Experience making or overseeing complex case or regulatory decisions that can withstand challenge. Experience overseeing contracts or services, including performance monitoring and KPIs. Confidence analysing data, identifying trends and responding to emerging risks or issues. The ability to have high-level, sometimes challenging conversations with senior stakeholders. Excellent written and verbal communication skills, including reporting to senior leaders. The ability to work independently, manage competing priorities and maintain attention to detail. You do not need to be a qualified lawyer to apply for this role. This role may suit you if you've worked as a: Legal Services Manager, Regulatory Case Manager, Fitness to Practise Manager, Hearings Manager, Investigations Manager, Regulatory Operations Manager, Professional Discipline Manager or Regulatory Contracts Manager, Partnerships Manager, Legal Manager, Procurement Manager. Benefits In addition to your salary, they offer: Hybrid working, with a minimum of two days per week in the office. 25 days annual leave, rising to 30 days with service, plus bank holidays. The option to buy up to 5 extra days of annual leave each year. A TIDE award-winning inclusive culture, with staff networks, forums and social events. A pension scheme, life insurance, an employee recognition scheme and a cycle to work scheme. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Planning Production Manager Orion is partnered with an innovative manufacturing company based in Ledbury who are looking for a highly experienced Production Planning Manager to join the team. Planning Production Manager Benefits: Competitive salary: £62,000 - £72,000 Pension contribution Private health care Non contractual company performance bonus Hours: Monday to Friday, onsite only (no hybrid) 08 30 Planning Production Manager Responsibilities : Lead and own the SIOP process to align demand and capacity across all product lines, including subcontracted work, ensuring production readiness. Oversee material planning and inventory management , optimizing stock levels and ensuring timely, complete deliveries to support productivity and customer satisfaction. Develop and maintain production schedules (quarterly/monthly/weekly/daily), incorporating capacity planning, yield losses, and customer requirements to meet business targets. Drive continuous improvement in planning and scheduling processes, focusing on lead time reduction, data integrity, and enhanced product flow throughout the plant. Collaborate cross-functionally with departments such as Sales, Operations, Finance, IT, and HR to ensure cohesive and effective planning outcomes. Monitor and report performance metrics , including schedule adherence, dock performance, and throughput, while implementing SOPs and training to uphold standards and drive accountability. Manage external supply chain relationships , ensuring coordination with subcontractors and suppliers to maintain material flow and meet production timelines. Lead internal workflow optimization , aligning planning, purchasing, and logistics functions to ensure efficient operations and smooth production from order to dispatch Planning Production Manager Required Experience: Relevant Qualifications : Graduate-caliber with a management diploma or equivalent experience in a management role, ideally within a manufacturing environment. Extensive Planning Experience : Minimum of 5 years in a planning role, ideally with management responsibility in a manufacturing environment. Leadership & Team Management Skills : Proven ability to lead cross-functional teams including Planning, Purchasing, and Logistics, with strong delegation, coaching, and performance management capabilities. SIOP & Scheduling Expertise : Experience in leading Sales, Inventory & Operations Planning (SIOP) processes and developing detailed production schedules that align with customer demand and operational capacity. Inventory & Supply Chain Management : Strong understanding of inventory control, WIP, raw materials planning, and external supply chain coordination, including subcontractor management. Continuous Improvement & Problem Solving : Demonstrated use of Lean Manufacturing principles, FMEA, and Kaizen methodologies to drive process improvements and operational efficiency. Technical & Systems Proficiency : Competence in SAP, BW Oracle databases, and Microsoft Office tools, with the ability to analyze data and convert it into actionable insights. If you like the look of this Planning Production Manager role then click and apply or if you would like further information please contact Katie Maisey at Orion Electrotech Aylesbury INDMAN Thank you for your application. Due to the volume of applications, we receive, unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.
Oct 09, 2025
Full time
Planning Production Manager Orion is partnered with an innovative manufacturing company based in Ledbury who are looking for a highly experienced Production Planning Manager to join the team. Planning Production Manager Benefits: Competitive salary: £62,000 - £72,000 Pension contribution Private health care Non contractual company performance bonus Hours: Monday to Friday, onsite only (no hybrid) 08 30 Planning Production Manager Responsibilities : Lead and own the SIOP process to align demand and capacity across all product lines, including subcontracted work, ensuring production readiness. Oversee material planning and inventory management , optimizing stock levels and ensuring timely, complete deliveries to support productivity and customer satisfaction. Develop and maintain production schedules (quarterly/monthly/weekly/daily), incorporating capacity planning, yield losses, and customer requirements to meet business targets. Drive continuous improvement in planning and scheduling processes, focusing on lead time reduction, data integrity, and enhanced product flow throughout the plant. Collaborate cross-functionally with departments such as Sales, Operations, Finance, IT, and HR to ensure cohesive and effective planning outcomes. Monitor and report performance metrics , including schedule adherence, dock performance, and throughput, while implementing SOPs and training to uphold standards and drive accountability. Manage external supply chain relationships , ensuring coordination with subcontractors and suppliers to maintain material flow and meet production timelines. Lead internal workflow optimization , aligning planning, purchasing, and logistics functions to ensure efficient operations and smooth production from order to dispatch Planning Production Manager Required Experience: Relevant Qualifications : Graduate-caliber with a management diploma or equivalent experience in a management role, ideally within a manufacturing environment. Extensive Planning Experience : Minimum of 5 years in a planning role, ideally with management responsibility in a manufacturing environment. Leadership & Team Management Skills : Proven ability to lead cross-functional teams including Planning, Purchasing, and Logistics, with strong delegation, coaching, and performance management capabilities. SIOP & Scheduling Expertise : Experience in leading Sales, Inventory & Operations Planning (SIOP) processes and developing detailed production schedules that align with customer demand and operational capacity. Inventory & Supply Chain Management : Strong understanding of inventory control, WIP, raw materials planning, and external supply chain coordination, including subcontractor management. Continuous Improvement & Problem Solving : Demonstrated use of Lean Manufacturing principles, FMEA, and Kaizen methodologies to drive process improvements and operational efficiency. Technical & Systems Proficiency : Competence in SAP, BW Oracle databases, and Microsoft Office tools, with the ability to analyze data and convert it into actionable insights. If you like the look of this Planning Production Manager role then click and apply or if you would like further information please contact Katie Maisey at Orion Electrotech Aylesbury INDMAN Thank you for your application. Due to the volume of applications, we receive, unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.