21 jobs found

This role as a Private Sector Housing Officer in Nottingham requires expertise in property management within the public sector. The position involves ensuring housing standards are met and supporting the delivery of housing-related services. Client Details This public sector organisation operates within the property department, focusing on maintaining housing standards and improving living conditions. It is a medium-sized organisation dedicated to delivering effective housing solutions in Nottingham. Description Carry out inspections of private sector dwellings, HMOs, and mobile homes using the Housing Health and Safety Rating System to identify and assess hazards. Investigate housing complaints and take appropriate informal or formal enforcement action, including serving statutory notices and preparing cases for legal proceedings. Administer HMO licensing, monitor compliance with licence conditions, and investigate unlicensed properties. Specify, monitor, and verify remedial works to ensure housing hazards are reduced or removed to acceptable standards. Assess eligibility for housing grants and loans, advise applicants, and monitor approved works in line with legislation and council policy. Work collaboratively with internal departments and external partners, provide professional advice to landlords and tenants, and maintain accurate inspection and case records. Profile A successful Private Sector Housing Officer should have: Demonstrates strong knowledge of private sector housing legislation and extensive experience in regulatory enforcement, including the use of formal and informal powers. Has proven experience carrying out property inspections, identifying hazards, and taking proportionate enforcement action, including serving statutory notices and default action. Confident in preparing robust enforcement case files, schedules of works, and legal documentation to support civil penalties, prosecutions, and tribunal proceedings. Communicates assertively and professionally with landlords, tenants, agents, and contractors to secure compliance and achieve housing improvements. Able to work independently on complex enforcement cases while contributing effectively within multidisciplinary and partnership-led teams. Demonstrates a strong commitment to public protection, ethical enforcement, continuous professional development, and high standards of customer service and equality. Job Offer Competitive salary ranging from 38,844 to 40,817 per annum. Permanent position within the public sector in Nottingham. Opportunities for professional development and training. A supportive and collaborative work environment. The chance to make a positive impact on housing standards in the community. If you are passionate about ensuring quality housing in the public sector, apply today to join this rewarding role in Nottingham.

Civil Enforcement Officer role - East London Must have previous experience as a Civil Enforcement Officer. This role of Civil Enforcement Officer will pay 21.14 an hour via umbrella. Civil Enforcement Officers (CEOs) patrol the streets. Their primary role is to encourage considerate parking by taking appropriate action against illegally parked vehicles so that the other drivers can go about their daily business with minimum disruption. They work together with CCTV cameras to issue tickets (Officially known as "penalty charge notices" or "PCNs") to vehicles that do not comply with parking regulations. The Dimensions of this role Issue PCNs to vehicles that are parked in contravention of the parking regulations Record evidence and observations to monitor vehicles parking Report any equipment that is in need of repair, so we can get it fixed as quickly as possible Report other problems with the signs, lined or activity on street Report abandoned vehicles to management The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes. You will be required to work 36+ hours per week, Monday to Sunday, including Bank Holidays on a rota basis, 5 days a week. Between the hours of 7.00am and 10:00pm. So flexibility for the role is essential. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for the parking department. Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies

Duties will include: Issue PCNs to vehicles that are parked in contravention of the parking regulations Record evidence and observations to monitor vehicles parking Report any equipment that is in need of repair, so we can get it fixed as quickly as possible Report other problems with the signs, lined or activity on street Report abandoned vehicles to management The candidate we need must be an excellent communicator with previous enforcement experience of 12 months or more, you will have an eye for detail along with experience of working with computerised systems. You will be required to work 42.5 hours per week, Monday to Sunday on a rota'd basis. This role of Civil Enforcement Officer will pay 18.50 an hour via umbrella. Overtime available from time to time. Bank holiday (time and a half) Driving licence preferred but not essential. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for the parking department

Private Sector Housing Officer - Kent Local Authority 50 per hour 6-Month Initial Contract Hybrid Working We are currently partnering with a proactive Local Authority in Kent to appoint an experienced Private Sector Housing Officer on an initial 6-month contract. This is a fantastic opportunity to join a busy and forward-thinking team, where you will play a key role in improving housing standards across the borough. The Role You will manage a varied caseload within the Private Rented Sector, taking responsibility for enforcement and regulatory activity, including: Carrying out HHSRS inspections and property assessments Investigating housing complaints and disrepair cases Processing and enforcing HMO licensing applications Drafting and serving statutory notices Issuing Civil Penalties in line with current legislation Liaising with landlords, tenants, and internal stakeholders Preparing case files for tribunal or court proceedings About You To be successful in this role, you will have: Proven experience working within Private Sector Housing in a Local Authority setting Strong knowledge of the Housing Act 2004 and HHSRS Experience with HMO Licensing and enforcement activity Ability to manage your own caseload independently Excellent communication and organisational skills Contract Details Rate: 50 per hour Contract Length: Initial 6 months (with potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start: ASAP This role offers the chance to make an immediate impact within a supportive Local Authority team, contributing to improved housing conditions and regulatory compliance across the private rented sector. For more information, give me a call on (phone number removed) or email (url removed) .

Pertemps Network Group are currently recruiting for Civil Enforcement Officers to join a reputable housing provider within their Parking Services team. Rate: 16- 17 PAYE per/hr Contract: Temporary Working Pattern: Full-time Shift-based (5 over 7 days) Client: Reputable Housing Provider Working Model: Fully Onsite This is a frontline enforcement role responsible for monitoring and enforcing parking regulations across on-street and off-street locations, including controlled parking zones and pay-and-display areas. You will play a key role in maintaining compliance with parking legislation while delivering a professional and customer-focused service to residents and visitors. Key Responsibilities Patrol designated areas to identify parking contraventions Issue Penalty Charge Notices (PCNs) using handheld devices Monitor CCTV and camera-based enforcement systems Record accurate evidence including photographs and written reports Ensure signage and road markings are compliant and report defects Provide assistance and respond to public enquiries professionally Maintain communication with control teams via radio systems Drive or operate council-issued vehicles in line with procedures Report abandoned vehicles, defects, or safety concerns Attend hearings or tribunals where required Work collaboratively with internal teams, police, and external partners Essential Requirements To be considered Level 2 City & Guilds or WAMITAB in Parking Enforcement and Conflict Management Full UK Driving Licence Experience working in a customer-facing or public service environment Ability to deal calmly with challenging situations Strong written and verbal communication skills Experience using handheld devices or mobile technology Ability to work independently and as part of a team Willingness to work outdoors in all weather conditions Flexibility to work shift patterns including evenings, weekends, nights and bank holidays Additional Information Fully on-site role Council vehicle provided for operational duties Public transport is not suitable for operational patrol duties Full uniform and equipment provided Compliance checks including DVLA verification required Physically demanding role requiring regular walking and outdoor work Why Apply? This is an excellent opportunity to join a well-established organisation delivering essential services to local communities. You will gain valuable enforcement experience while working within a supportive operational team. Apply Now for the Civil Enforcement Officer role.

Must have previous experience as a Civil Enforcement Officer. This role of Civil Enforcement Officer will pay 32 an hour umbrella for night enforcement duties. vehicles so that the other drivers can go about their daily business with minimum disruption. They work together with CCTV cameras to issue tickets (Officially known as "penalty charge notices" or "PCNs") to vehicles that do not comply with parking regulations. The Dimensions of this role Issue PCNs to vehicles that are parked in contravention of the parking regulations Record evidence and observations to monitor vehicles parking Report any equipment that is in need of repair, so we can get it fixed as quickly as possible Report other problems with the signs, lined or activity on street Report abandoned vehicles to management The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes. You will be required to work 36 hours per week, Monday to Sunday, nights including Bank Holidays on a rota basis, between the hours of 7pm and 7am. So flexibility for the role is essential. Driving license essential. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for the parking department. Unity offer referral schemes for all successful referrals at officer level Key result areas/overview. Civil Enforcement Officers (CEOs) patrol the streets. Their primary role is to encourage considerate parking by taking appropriate action against illegally parked Previous Parking industry experience is essential for all parking vacancies

CSS Recruitment are currently looking for a Civil Enforcement Officer in Colchester. This role will require the indivdual to start and end the shift in Harlow. Hours 7:30 - 19:00 with a 1 hour lunch. (10 and a half hours per day) Experience You Will Bring (Essential) Numerate and Literate Have accurate and clear communication skills both written and verbal with the ability to apply them to different audiences and circumstances Full, Clean UK Diving Licence (Manual) Experience You Will Bring (Desirable) Some knowledge of the Roads & Streets in the North Essex Parking Partnership (Braintree, Colchester, Epping, Harlow, Tendring & Uttlesford) Parking regulations in accordance with the Highway Code Knowledge of the Traffic Management Act 2004 Previous knowledge of issuing Penalty Charge Notices Working in close cooperation with the police, PCSOs, Neighbourhood Wardens North Essex Parking Partnerships policy on parking enforcement Skills An understanding of Health and Safety Knowledge of the appropriate Area Integrity Be able to inspire and motivate others Organisational awareness Be able to build and use relationships inside and outside the Organisation Demonstrate cultural awareness Be confident with an ability to use own initiative and discretion Tactful and diplomatic Be able to deal effectively with people and placate irate members of public Educate members of the public about various parking Restrictions Essential ICT skills including the use of email, communication platforms and mobile phone applications Ability to operate a handheld device/camera in the issuing of PCNs Be methodical and organised Attention to detail and accuracy Understanding of the principles of data protection legislation and putting these into practice. Requirements of the Role: Work flexibly as appropriate Work on a rota basis Able to work independently as well as part of a team To be physically fit enough to walk more than 10 miles per day Provide own footwear and black trousers (not denim) Have Full UK Manual Diving Licence Please contact Emma at CSS for further details and to apply.

We're currently recruiting for an experienced Housing Standards Manager to join a housing standards service responsible for delivering statutory housing enforcement and compliance functions across a mixed-tenure housing portfolio. This Housing Standards Manager role will lead a small team covering housing enforcement, HMO licensing, empty homes, housing financial assistance and home energy efficiency, ensuring statutory responsibilities are met across all housing tenures. The successful Housing Standards Manager will play a key role in preparing the service for additional responsibilities under the Renters Rights Act 2025 and wider regulatory change. The role requires attendance in the office a minimum of 3 days per week to support the team effectively, collaborate with colleagues and undertake site visits where required. The Role - Lead and manage the Housing Standards Team, allocating workloads and monitoring performance. - Oversee enforcement activity relating to poor housing conditions, HHSRS inspections and statutory compliance. - Manage enforcement action including improvement notices, prohibition orders, civil penalties, prosecutions and rent repayment orders. - Oversee HMO licensing compliance and inspections of licensable properties. - Lead on the development and implementation of Housing Enforcement policies, procedures and strategies. - Oversee housing financial assistance activity, including grants, inspections, schedules of work and contractor management. - Lead on empty homes initiatives and strategies to reduce long-term vacant properties. - Oversee caravan site licensing responsibilities. - Manage service ICT systems, upgrades, reporting and case management processes. - Respond to complaints, FOIs, MP and Councillor enquiries and Ombudsman investigations. - Monitor service performance, budgets and compliance activity, reporting outcomes to senior management. Key Requirements - Significant experience working within a Housing Standards or Environmental Health service. - Experience using the Housing Health & Safety Rating System (HHSRS). - Experience managing HMO licensing schemes and housing enforcement activity. - Experience inspecting residential properties and producing schedules of work. - Experience managing staff, performance and operational workloads. - Experience developing and implementing housing standards policies and procedures. - Detailed knowledge of housing standards, environmental health and enforcement legislation. - Experience using housing or environmental health ICT systems for case management and reporting. - Environmental Health degree or equivalent qualification. - Registration with CIEH or equivalent professional body. - Full UK driving licence and access to a vehicle. What You Need to Do Now If you are interested in this Housing Standards Manager role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Housing Standards Officers, Environmental Health Officers, Private Sector Housing Officers and Housing Enforcement Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).

We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)

Role: Private Sector Housing Officer London Borough of Harrow Location: Harrow, Middlesex, HA3 8NT Pay: 26.12 - 29.65 per hour (Umbrella) Contract: Full time, temporary assignment Start: ASAP About the Role The London Borough of Harrow is seeking an experienced Private Sector Housing Officer to join its busy Private Sector Housing team. You'll play a key role in improving housing standards across the borough, ensuring residents live in safe, healthy, and well managed homes. This is an excellent opportunity for someone with strong technical knowledge of housing legislation and a passion for protecting tenants' rights. Key Responsibilities Carry out inspections of privately rented properties using the Housing Health and Safety Rating System (HHSRS). Identify hazards, assess risks, and determine the most appropriate enforcement action. Manage and enforce HMO licensing, selective licensing, and additional licensing schemes. Investigate complaints relating to disrepair, overcrowding, illegal eviction, and landlord harassment. Prepare and serve statutory notices, civil penalties, and other enforcement actions under the Housing Act 2004 and related legislation. Provide advice and guidance to landlords, tenants, and managing agents on legal responsibilities and best practice. Work collaboratively with internal teams and external partners including Environmental Health, Fire Services, and Social Care. Maintain accurate case records, evidence files, and reports to support enforcement decisions. Skills & Experience Required Strong working knowledge of housing legislation, including HHSRS, HMO regulations, and enforcement powers. Experience conducting property inspections and preparing enforcement notices. Ability to manage a varied caseload and work independently. Excellent communication skills with the ability to engage confidently with landlords, tenants, and partner agencies. A background in Environmental Health, Housing Standards, or similar regulatory roles is highly desirable. HHSRS certification is preferred (or willingness to work towards it). About Pertemps: Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed)

Civil Enforcement Officer - Colchester £15.97 PAYE As a Civil Enforcement Officer, you will be required to start and end your shift at Latton Bush, Southern Way, Harlow consisting of hours 07:30am-19:00pm with 1 hour lunch (10 hours per day) Accountabilities: To recognise the importance of supporting colleagues and to recognise the ethos of the North Essex Parking Partnership staff charter in a positive and professional manner. Patrol and enforce on-street and off-street parking areas across the Partnership to enable the provision of an efficient and effective service. Issue of Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders currently in operation ensuring legal requirements are maintained. To appear at adjudication hearings/court as required. Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Role: Civil Enforcement Officer - Harrow Location: HA3 8NT Rate: £13.40 ph PAYE Patrol and Enforcement of on and off street parking throughout the Borough, including pay and display car parks and controlled parking zones or any other regulations as directed. Must have full clean driving licence held for at least 1 year Ability to work as a foot and or moped CEO according to service needs Must have a city and guilds/WAMITAB Level 2 in Parking Enforcement and Conflict Management Being in possession of a Level 3 certificate in CCTV Traffic Enforcement would be advantageous Must be able to work in a 5 over 7 Shift Pattern to work early shift 7.30am to 4.30pm and 10am to 7pm the following week, including saturdays as part of a 5 day working week Contract To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Black Country Women's Aid Let us introduce ourselves Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Centre for the Analysis of Exploitation (CeAnEx) The Engagement Officer will join CeAnEx, and its highly regarded Community Engagement Project, run by Black Country Women's Aid. The Centre, based within BCWA, does innovative work to identify and support women who are sexually exploited in the West Midlands. We are a small, passionate team working on the ground in communities, and we combine this with open source intelligence and traditional academic research methods to identify victims of organised crime. Although we are an independent charity, we work closely with law enforcement and partner agencies. Our work is at the cutting edge, helping to develop new perspectives on human trafficking and sexual exploitation in the UK and beyond. Job Role Job Title: Engagement Officer (Romani-speaker) Position available: Temporary part-time position (16 hours per week) until end of March 2026. Salary: £12,948.48 pro rata (£30,348.00 FTE) Is this you? We are looking for a candidate who can speak English and Romani. The ability to speak Romanian is also beneficial. Experience of working with vulnerable people is an advantage. The Role: This is a unique, exciting and rewarding role, allowing the successful candidate to make a significant contribution to tackling exploitation. You will be involved in a variety of activities, including (but not limited to): Improving our cultural awareness when working with Roma women. Visits to sex work locations throughout the West Midlands Support for victims Involvement in BCWA's FCDO-funded Romania Project, aimed at tackling the trafficking of women from Romania to the UK To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. Informal enquiries can be made with Louise Brown, CeAnEx's Director. Please contact to arrange a call. CVs will not be accepted. Important information for all positions Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UK Under Section 8 of the Asylum and Immigration Act, as a responsible employer, we need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: a professional from your centre of study, for instance, a teacher, lecturer or headteacher GP or health visitor a character reference from a person who knows you a civil servant from a government agency a bank manager DBS All positions are subject to DBS checks at the relevant level.

About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Overview of the role As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. Whether it is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, As well as reconciling and monitoring parking income and Enforcement Agent performance. Responsibilities and Duties To investigate and respond to all parking debt related correspondence, service complaints, members enquiries and late stage appeals against PCNs to the Traffic Enforcement Centre. This includes sending documents to TEC which is the court service's bulk centre for processing traffic and parking debts and warrants. To ensure other parking debt related enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark. To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation. To ensure that all incoming correspondence from the county court are logged and provide a statement of truth to the court to put in place the council's defence in regards to the claims made by the debtors. If you are interested in this role, please contact Josh Draycott on or (phone number removed) or with an updated CV. Referral Scheme If you are not interested in this role but know someone else who might be, don't forget that we offer up to 500 in vouchers if you refer a friend to us and we place them in the job.