In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust. As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care. You ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships. To succeed in this role, you ll be committed to Suffolk Wildlife Trust s mission and bring a proactive, can-do approach. You ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records. You ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable. This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00). To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026. Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward. Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail. We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.
May 14, 2026
Full time
In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust. As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care. You ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships. To succeed in this role, you ll be committed to Suffolk Wildlife Trust s mission and bring a proactive, can-do approach. You ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records. You ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable. This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00). To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026. Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward. Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail. We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.
Hours - 37.5 hours average per week on a 6-week rolling rota, working 8 am - 5 pm including weekends and bank holidays. Role Purpose: To support the Centre Manager to promote the mission, vision and values of the organisation, working with the organisations Core Principles. Ensuring quality standards, so that all dogs are cared for as outlined in our Dog Welfare policies. In addition, support the Centre staff and volunteers to maximise their skills for the benefit of the dogs in our care. To identify problem behaviours, whilst also assessing risk and welfare in relation to dogs and lead the work with these dogs to change their behaviour, with an aim to secure them the best chance of a successful transition to a home. Taking the lead in setting training and behaviour plans, working with the management team to ensure they are delivered. To support dogs, where it is necessary to receive veterinary support when related to behaviour. To take responsibility for those dogs in Special Measures or referral who require significant support and behaviour modification and in addition, when necessary and appropriate, make welfare and risk led recommendations. To support dogs in our communities, to strive to reduce relinquishment. To support all staff and volunteers to further develop skills in dog behaviour and training. Sharing knowledge and supporting prospective adopters or members of the public. Work as part of the Centre Trainer peer group, supporting all Jerry Green Centres, to share best practice and knowledge and where required attend other centres to support peers. In addition, support project work where required. Key Relationships: Internal Contacts - Centre Manager; Deputy/Assistant Managers; Dog Welfare Assistants; Volunteers; Centre Trainers; Fundraising & Comms; Central Office; Vets External contacts - Adopters; fosterers; public; vets; behaviourists; trainers; local authorities; other rescues Key Outputs & Tasks: Work with the Management Team to support and advise on the suitability of dogs for behaviour modification, develop and deliver Jerry Green Dog Rescue behaviour plans. If required, care for all dogs at the centre in an appropriate and welfare friendly manner, to include preparation of kennels, grooming, feeding, exercise and administration of medication as required. Ensure the highest standards of customer care are delivered to all centre visitors and contacts by presenting a professional and friendly approach. Provide centre staff and volunteers with on-going training in areas such as dog behaviour, training and welfare. Help develop Dog Welfare Assistant knowledge to promote dogs through Meet&Match . Support fosterers and adopters before and after adoption. Facilitate good teamwork, contribute to training programmes and connect with other organisations. Engage in talks, website and newsletter articles; promote work on social media. Maintain accurate and up-to-date dog management database records. Support fundraising, publicity and education events. Essential Knowledge, Skills, and Experience: Degree qualified or extensive experience in rescue with significant, relevant CPD. Qualified to National Diploma, NVQ2 or equivalent in animal care/welfare. Experience working with dogs to modify or change behaviour. Ability to actively contribute to welfare policy, standards and procedures. Strong administrative skills and accurate record keeping. Customer care experience including Meet & Match . Excellent communication skills and IT competency. How you ll work in line with our Values: Jerry Green Dog Rescue upholds the organisational Values of Kindness, Compassion, Honesty & Purposefulness in all our work. You understand what our adopters, fosterers, supporters and wider community need from us. You are a great communicator warm, honest, clear and supportive and you leave people feeling reassured, informed and valued. You help create an environment where staff, volunteers and members of the public feel confident, welcome and able to ask for guidance. Through your professional behaviour and communication, you help make each centre a hub of kindness, welfare expertise and positive outcomes for dog. Kindness Create a welcoming, supportive and respectful environment for dogs, colleagues, volunteers, adopters and visitors. Demonstrate kindness through patient, welfare led training approaches and empathetic support for those seeking advice about dog behaviour or adoption. Purposeful Work with clear intent and efficiency, ensuring behaviour assessments, training plans and welfare actions are delivered to a high standard and in line with organisational policies and priorities. Use your behavioural expertise purposefully to support successful rehoming, reduce relinquishment, and improve the welfare and outcomes for dogs across the organisation. Compassion Act as a compassionate ambassador for Jerry Green Dog Rescue, promoting our mission to support dogs through rescuing, rehabilitation and rehoming. Encourage a compassionate culture within the centre supporting colleagues and volunteers, recognising emotional challenges within the role, and helping adopters and the public with empathy and understanding. Honesty Operate with transparency, integrity and professionalism, ensuring behaviour recommendations, welfare decisions and adopter guidance are ethical, accurate and evidence based. Promote a psychologically safe working environment where colleagues and volunteers feel able to share concerns, ask questions and learn openly Key Performance Indicators: To be developed in line with Centre and organisational objectives. Date Job Description Prepared: March 2026 This job description is intended to provide a general overview of the requirements of the role. It is not a contractual document and does not form part of any contract of employment. The duties and responsibilities outlined may be subject to change at any time to meet the needs of the organisation.
May 14, 2026
Full time
Hours - 37.5 hours average per week on a 6-week rolling rota, working 8 am - 5 pm including weekends and bank holidays. Role Purpose: To support the Centre Manager to promote the mission, vision and values of the organisation, working with the organisations Core Principles. Ensuring quality standards, so that all dogs are cared for as outlined in our Dog Welfare policies. In addition, support the Centre staff and volunteers to maximise their skills for the benefit of the dogs in our care. To identify problem behaviours, whilst also assessing risk and welfare in relation to dogs and lead the work with these dogs to change their behaviour, with an aim to secure them the best chance of a successful transition to a home. Taking the lead in setting training and behaviour plans, working with the management team to ensure they are delivered. To support dogs, where it is necessary to receive veterinary support when related to behaviour. To take responsibility for those dogs in Special Measures or referral who require significant support and behaviour modification and in addition, when necessary and appropriate, make welfare and risk led recommendations. To support dogs in our communities, to strive to reduce relinquishment. To support all staff and volunteers to further develop skills in dog behaviour and training. Sharing knowledge and supporting prospective adopters or members of the public. Work as part of the Centre Trainer peer group, supporting all Jerry Green Centres, to share best practice and knowledge and where required attend other centres to support peers. In addition, support project work where required. Key Relationships: Internal Contacts - Centre Manager; Deputy/Assistant Managers; Dog Welfare Assistants; Volunteers; Centre Trainers; Fundraising & Comms; Central Office; Vets External contacts - Adopters; fosterers; public; vets; behaviourists; trainers; local authorities; other rescues Key Outputs & Tasks: Work with the Management Team to support and advise on the suitability of dogs for behaviour modification, develop and deliver Jerry Green Dog Rescue behaviour plans. If required, care for all dogs at the centre in an appropriate and welfare friendly manner, to include preparation of kennels, grooming, feeding, exercise and administration of medication as required. Ensure the highest standards of customer care are delivered to all centre visitors and contacts by presenting a professional and friendly approach. Provide centre staff and volunteers with on-going training in areas such as dog behaviour, training and welfare. Help develop Dog Welfare Assistant knowledge to promote dogs through Meet&Match . Support fosterers and adopters before and after adoption. Facilitate good teamwork, contribute to training programmes and connect with other organisations. Engage in talks, website and newsletter articles; promote work on social media. Maintain accurate and up-to-date dog management database records. Support fundraising, publicity and education events. Essential Knowledge, Skills, and Experience: Degree qualified or extensive experience in rescue with significant, relevant CPD. Qualified to National Diploma, NVQ2 or equivalent in animal care/welfare. Experience working with dogs to modify or change behaviour. Ability to actively contribute to welfare policy, standards and procedures. Strong administrative skills and accurate record keeping. Customer care experience including Meet & Match . Excellent communication skills and IT competency. How you ll work in line with our Values: Jerry Green Dog Rescue upholds the organisational Values of Kindness, Compassion, Honesty & Purposefulness in all our work. You understand what our adopters, fosterers, supporters and wider community need from us. You are a great communicator warm, honest, clear and supportive and you leave people feeling reassured, informed and valued. You help create an environment where staff, volunteers and members of the public feel confident, welcome and able to ask for guidance. Through your professional behaviour and communication, you help make each centre a hub of kindness, welfare expertise and positive outcomes for dog. Kindness Create a welcoming, supportive and respectful environment for dogs, colleagues, volunteers, adopters and visitors. Demonstrate kindness through patient, welfare led training approaches and empathetic support for those seeking advice about dog behaviour or adoption. Purposeful Work with clear intent and efficiency, ensuring behaviour assessments, training plans and welfare actions are delivered to a high standard and in line with organisational policies and priorities. Use your behavioural expertise purposefully to support successful rehoming, reduce relinquishment, and improve the welfare and outcomes for dogs across the organisation. Compassion Act as a compassionate ambassador for Jerry Green Dog Rescue, promoting our mission to support dogs through rescuing, rehabilitation and rehoming. Encourage a compassionate culture within the centre supporting colleagues and volunteers, recognising emotional challenges within the role, and helping adopters and the public with empathy and understanding. Honesty Operate with transparency, integrity and professionalism, ensuring behaviour recommendations, welfare decisions and adopter guidance are ethical, accurate and evidence based. Promote a psychologically safe working environment where colleagues and volunteers feel able to share concerns, ask questions and learn openly Key Performance Indicators: To be developed in line with Centre and organisational objectives. Date Job Description Prepared: March 2026 This job description is intended to provide a general overview of the requirements of the role. It is not a contractual document and does not form part of any contract of employment. The duties and responsibilities outlined may be subject to change at any time to meet the needs of the organisation.
Fundraising Assistant Permanent 30 hours per week £29,097 full time equivalent (£23,278 for 30 hours per week) Site based Closing date: 20th May 2026 The Shakespeare Hospice is looking for an enthusiastic and highly organised Fundraising Assistant to join our Income Generation team and play a central role in supporting the Hospice's fundraising activity. The role is the first point of contact for many of our supporters, helping to ensure every interaction with the Hospice is positive, responsive and meaningful. You will act as a key coordination point across the fundraising team, supporting campaigns, community fundraising, events and supporter communications. Working closely with colleagues across the organisation, you will help ensure that fundraising activity runs smoothly and that opportunities to engage and thank supporters are maximised. This role is pivotal in making supporters feel valued and connected to the Hospice, helping to turn initial engagement into long-term relationships. You will be someone who enjoys working with people and takes pride in providing excellent supporter care. You will have strong organisational skills and the ability to manage multiple activities while maintaining attention to detail. Experience in fundraising, events, customer engagement or supporter care would be beneficial, although full training will be provided. Every interaction you manage will help ensure supporters feel connected to the Hospice and inspired to continue supporting the care we provide to families across South Warwickshire. Full details of the role can be found by clicking apply . We can offer: Competitive salary Generous annual leave entitlement 35 days including statutory bank holidays, rising to 37 days after 5 years continuous service and 39 days after 10 years continuous service (pro rata for part-time) Contributory pension scheme Free on-site car parking Family-friendly policies, including enhanced maternity, adoption and paternity pay Occupational sick pay Free 24-hour confidential advice and support via our Employee Assistance Programme Flexible working Staff Wellbeing Programme A comprehensive induction plan Training and development opportunities for staff where relevant to role Free eye tests Candidates must be able to demonstrate their eligibility to work in the UK. The Shakespeare Hospice reserves the right to close adverts early should we receive enough applications. All data is processed in accordance with our privacy policy, which can be found on our website.
May 14, 2026
Full time
Fundraising Assistant Permanent 30 hours per week £29,097 full time equivalent (£23,278 for 30 hours per week) Site based Closing date: 20th May 2026 The Shakespeare Hospice is looking for an enthusiastic and highly organised Fundraising Assistant to join our Income Generation team and play a central role in supporting the Hospice's fundraising activity. The role is the first point of contact for many of our supporters, helping to ensure every interaction with the Hospice is positive, responsive and meaningful. You will act as a key coordination point across the fundraising team, supporting campaigns, community fundraising, events and supporter communications. Working closely with colleagues across the organisation, you will help ensure that fundraising activity runs smoothly and that opportunities to engage and thank supporters are maximised. This role is pivotal in making supporters feel valued and connected to the Hospice, helping to turn initial engagement into long-term relationships. You will be someone who enjoys working with people and takes pride in providing excellent supporter care. You will have strong organisational skills and the ability to manage multiple activities while maintaining attention to detail. Experience in fundraising, events, customer engagement or supporter care would be beneficial, although full training will be provided. Every interaction you manage will help ensure supporters feel connected to the Hospice and inspired to continue supporting the care we provide to families across South Warwickshire. Full details of the role can be found by clicking apply . We can offer: Competitive salary Generous annual leave entitlement 35 days including statutory bank holidays, rising to 37 days after 5 years continuous service and 39 days after 10 years continuous service (pro rata for part-time) Contributory pension scheme Free on-site car parking Family-friendly policies, including enhanced maternity, adoption and paternity pay Occupational sick pay Free 24-hour confidential advice and support via our Employee Assistance Programme Flexible working Staff Wellbeing Programme A comprehensive induction plan Training and development opportunities for staff where relevant to role Free eye tests Candidates must be able to demonstrate their eligibility to work in the UK. The Shakespeare Hospice reserves the right to close adverts early should we receive enough applications. All data is processed in accordance with our privacy policy, which can be found on our website.
Hospice at Home Carlisle and North Lakeland
Carlisle, Cumbria
Who we are Hospice at Home s skilled team of Registered Nurses and Healthcare Assistants provide our exceptional core services of palliative and end of life care and support people in their last year of life also providing additional services such as Lymphoedema, Bereavement and Family Support, Befriending, Occupational Therapy and Complementary Therapy. We provide individualised care and support to improve quality of life and our end of life care helps facilitate a peaceful and dignified death in the home and support to those who are bereaved. Although we receive some funding from the NHS, we need to raise over 85% of our running costs in order to ensure that this vital help is available when needed and remains free of charge to patients and their families. Our clinical service area covers a mixture of urban and rural communities, a region of approximately 1,500 square miles throughout North and East Cumbria Job Summary We are seeking a dynamic and experienced Major Gifts & Individual Giving Lead to join our fundraising team. This role leads the operational development of Hospice at Home Carlisle and North Lakeland s Major Gifts, Individual Giving and Legacy programmes, and support in the development of Trust & Foundation applications. As a new area of focus for the organisation, the postholder will be responsible for designing, launching and growing a full supporter journey for individual donors from regular giving through to mid value, major gifts and Legacy giving. They will build and manage a strong pipeline of donors and prospects, cultivating long term philanthropic support for the charity. The role also carries responsibility for developing strategic corporate partnerships with a focus on Corporate Social Responsibility (CSR), Environmental, Social and Governance (ESG) alignment, and values led partnerships that deliver sustainable mutual benefit. They will drive the charity s communications and supporter experience. Working with the wider fundraising team, the postholder will help design and deliver a communications plan, oversee development of social media, maintain website content, and produce print and digital materials to support fundraising and raise awareness of fundraising opportunities. Key Responsibilities Lead Individual Giving, major donor, legacy and Trust & Foundation income streams. Develop and steward high value supporter and corporate relationships aligned to charity values and ESG. Produce compelling fundraising communications, proposals and impact reporting. Use insight and performance data to drive income growth and supporter engagement. Line manage fundraising operations and ensure effective systems, reporting and compliance. Work collaboratively across the organisation to deliver integrated campaigns and strong supporter journeys. Act as a professional ambassador, building relationships within the community and with partners. Essential Requirements Degree level qualification (or equivalent experience) and GCSE English and Maths (or equivalent) Significant experience delivering major donor, individual giving, legacy and/or corporate fundraising, with a track record of securing substantial or multi year income Proven ability to develop and deliver fundraising strategies, programmes and compelling cases for support Excellent relationship building, communication and presentation skills, including handling sensitive conversations Strong analytical capability, using data, insight and CRM systems to inform decisions and improve performance Confident, creative and persuasive storyteller across written and verbal communications Experience building new programmes and partnerships, including CSR/ESG aligned corporates Ability to manage people, priorities and multiple deadlines effectively Strategic, detail focused, proactive and resilient, with a strong values led and supporter centred approach Sound knowledge of fundraising regulation, GDPR and best practice Full UK driving licence, access to a vehicle, and willingness to work occasional evenings/weekends Desirable CIOF Certificate/Diploma or specialist fundraising training Communications or marketing experience Experience within the charity, hospice or healthcare sector Our offer to you: Salary £28, 645.50 - 37.5 hours per week Contributory pension scheme 25 days annual leave plus Bank Holidays Annual leave purchase scheme Enhanced Employee Assistance Programme (EAP) covering you and your immediate family over 18 Learning & Development opportunities Volunteer Give a Day Mileage allowance Free onsite parking at Head Office Cycle to work scheme Flexible Working and Family friendly policies and procedures Staff complementary therapy days Onsite (head office) employee counselling Wellbeing focus including specialist wellbeing room REAL job satisfaction knowing that your work means something and your contributions matter How to apply: For acopy of the full Job Description and Person Specification please contact us. We encourage applications from people of all backgrounds and foster a culture of equity, diversity and inclusion because we recognise that different thoughts, circumstances and experiences help us to provide outstanding care for all of our patients and their families. To apply for this role please send a copy of your current CV including full work history and a summary statement and / or covering letter outlining your suitability for the role and why you would like to work with us before 23:00 Wednesday 20 May 2026. This job advertisement may close earlier than the stated deadline if exceptional candidates are identified earlier in the process, so we encourage all interested applicants to submit their applications as soon as possible. Interviews will be held in person in two stages at Valley Court, Dalston, Cumbria - 1st stage interviews will be held on Thursday 28 May 2026 and 2nd stage interviews will be held on Friday 05 June 2026. Pre-screening calls will take place where there are a high number of quality applications. All offers of employment are subject to satisfactory references, medical and appropriate checks such as Disclosure and Barring Service check (DBS) and Right to Work.
May 10, 2026
Full time
Who we are Hospice at Home s skilled team of Registered Nurses and Healthcare Assistants provide our exceptional core services of palliative and end of life care and support people in their last year of life also providing additional services such as Lymphoedema, Bereavement and Family Support, Befriending, Occupational Therapy and Complementary Therapy. We provide individualised care and support to improve quality of life and our end of life care helps facilitate a peaceful and dignified death in the home and support to those who are bereaved. Although we receive some funding from the NHS, we need to raise over 85% of our running costs in order to ensure that this vital help is available when needed and remains free of charge to patients and their families. Our clinical service area covers a mixture of urban and rural communities, a region of approximately 1,500 square miles throughout North and East Cumbria Job Summary We are seeking a dynamic and experienced Major Gifts & Individual Giving Lead to join our fundraising team. This role leads the operational development of Hospice at Home Carlisle and North Lakeland s Major Gifts, Individual Giving and Legacy programmes, and support in the development of Trust & Foundation applications. As a new area of focus for the organisation, the postholder will be responsible for designing, launching and growing a full supporter journey for individual donors from regular giving through to mid value, major gifts and Legacy giving. They will build and manage a strong pipeline of donors and prospects, cultivating long term philanthropic support for the charity. The role also carries responsibility for developing strategic corporate partnerships with a focus on Corporate Social Responsibility (CSR), Environmental, Social and Governance (ESG) alignment, and values led partnerships that deliver sustainable mutual benefit. They will drive the charity s communications and supporter experience. Working with the wider fundraising team, the postholder will help design and deliver a communications plan, oversee development of social media, maintain website content, and produce print and digital materials to support fundraising and raise awareness of fundraising opportunities. Key Responsibilities Lead Individual Giving, major donor, legacy and Trust & Foundation income streams. Develop and steward high value supporter and corporate relationships aligned to charity values and ESG. Produce compelling fundraising communications, proposals and impact reporting. Use insight and performance data to drive income growth and supporter engagement. Line manage fundraising operations and ensure effective systems, reporting and compliance. Work collaboratively across the organisation to deliver integrated campaigns and strong supporter journeys. Act as a professional ambassador, building relationships within the community and with partners. Essential Requirements Degree level qualification (or equivalent experience) and GCSE English and Maths (or equivalent) Significant experience delivering major donor, individual giving, legacy and/or corporate fundraising, with a track record of securing substantial or multi year income Proven ability to develop and deliver fundraising strategies, programmes and compelling cases for support Excellent relationship building, communication and presentation skills, including handling sensitive conversations Strong analytical capability, using data, insight and CRM systems to inform decisions and improve performance Confident, creative and persuasive storyteller across written and verbal communications Experience building new programmes and partnerships, including CSR/ESG aligned corporates Ability to manage people, priorities and multiple deadlines effectively Strategic, detail focused, proactive and resilient, with a strong values led and supporter centred approach Sound knowledge of fundraising regulation, GDPR and best practice Full UK driving licence, access to a vehicle, and willingness to work occasional evenings/weekends Desirable CIOF Certificate/Diploma or specialist fundraising training Communications or marketing experience Experience within the charity, hospice or healthcare sector Our offer to you: Salary £28, 645.50 - 37.5 hours per week Contributory pension scheme 25 days annual leave plus Bank Holidays Annual leave purchase scheme Enhanced Employee Assistance Programme (EAP) covering you and your immediate family over 18 Learning & Development opportunities Volunteer Give a Day Mileage allowance Free onsite parking at Head Office Cycle to work scheme Flexible Working and Family friendly policies and procedures Staff complementary therapy days Onsite (head office) employee counselling Wellbeing focus including specialist wellbeing room REAL job satisfaction knowing that your work means something and your contributions matter How to apply: For acopy of the full Job Description and Person Specification please contact us. We encourage applications from people of all backgrounds and foster a culture of equity, diversity and inclusion because we recognise that different thoughts, circumstances and experiences help us to provide outstanding care for all of our patients and their families. To apply for this role please send a copy of your current CV including full work history and a summary statement and / or covering letter outlining your suitability for the role and why you would like to work with us before 23:00 Wednesday 20 May 2026. This job advertisement may close earlier than the stated deadline if exceptional candidates are identified earlier in the process, so we encourage all interested applicants to submit their applications as soon as possible. Interviews will be held in person in two stages at Valley Court, Dalston, Cumbria - 1st stage interviews will be held on Thursday 28 May 2026 and 2nd stage interviews will be held on Friday 05 June 2026. Pre-screening calls will take place where there are a high number of quality applications. All offers of employment are subject to satisfactory references, medical and appropriate checks such as Disclosure and Barring Service check (DBS) and Right to Work.
Assistant Manager Surbiton (Part Time) Job description and person specification Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won t stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you. We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you. The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss. Responsible to Commercial Manager Direct reports Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, part-time 21 hours, 3 days per week but flexible over a seven-day rota Salary £15,124 PTE, Location Surbiton How to Apply Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time) Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Person specification: Skills, knowledge & experience Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution Leadership - Paid Staff Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution. Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sight s mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
Oct 06, 2025
Full time
Assistant Manager Surbiton (Part Time) Job description and person specification Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won t stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you. We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you. The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss. Responsible to Commercial Manager Direct reports Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, part-time 21 hours, 3 days per week but flexible over a seven-day rota Salary £15,124 PTE, Location Surbiton How to Apply Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time) Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Person specification: Skills, knowledge & experience Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution Leadership - Paid Staff Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution. Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sight s mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Oct 02, 2025
Contractor
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Job Title: Office Support Assistant Team: Fundraising, Communications, Retail & Reception Reporting to Director of Fundraising, Communications, Retail Hours: 30 hours per week Period: Permanent Contract Salary: £28000.00 Pro rata'd to 4 days a week Full time, permanent contract, 4 days a week, 30 hours per week, 7.5 hrs per day, paying £28000.00 per annum (pro rata'd to 4 days a week). Fully office based role. Are you looking for all round experience to work in a dynamic team in a Global Charity? An opportunity awaits the right candidate who can multi task to work in income processing, fundraising, digital/social media work and database use. Mothers Union has 4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting. We are proud that through our 4 million members acting as volunteers we are able to understand and support in the region of 1 million people each year, giving them the skills and knowledge to transform their own lives for the better. The Fundraising, Communications, Retail Team & Reception The Team is responsible for fundraising for the charitable work of Mothers Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses, building membership, and providing a first point of contact for all callers and visitors to Mothers Union. The Role The successful candidate will primarily work with the Fundraising, Communications, Retail Team and perform Reception duties. This role is a permanent Contract, 4 days a week . The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Who we are looking for: We re looking for someone with great people and customer service skills, as well as drive, initiative and determination. You ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver and a multi tasker always looking to improve. Main Responsibilities Reception Duties Ensure a high levels of customer service is always maintained. To ensure reception area is well-maintained, tidy and presentable at all times. Call handling and redirection. Greeting visitors; providing face to face information and signposting. Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location. To update the meeting rooms presentation notices and door signs as necessary. To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries. To receive visitors of Mary Sumner House tenants and informing the relevant tenant of visitor s arrival. Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log. Maintain building security by following safety procedures and controlling access via the reception desk. Receive, sort and distribute post/deliveries. Organise the mailing out of letters and parcels as required. To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed. In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational. To provide general administrative and coordination support related to the building and teams across the organisation. Membership/Supporter Care and Income Processing Be the first point of contact for retailby phone, letter or email and responding to these in a timely manner. Ensure high levels of customer service are always maintained. To acknowledge all fundraising income received from various sources (cheques, cash, online giving). To provide retail external fulfilment providers with information and support required to enable them to meet their fulfilment KPI of 1 to 3 working days, reporting any issues to the retail manager. To carry out retail administration duties including but not limited to the processing of all information relating to the organisational finance system. Fundraising, Data and Database Support with the administration, booking, planning and delivery of income generating events. Produce materials to support community fundraising activity in line with agreed appeals and events. To work alongside the Database Manager to maintain the data architecture and quality of the database at all times. General To manage the bookings diary for Mothers Union s displays and banners. Provide administrative support to the Director of Fundraising, Communications and Retail around team meetings. To actively be involved in any projects undertaken by the team and contribute as required or directed by the Director of Fundraising, Communications and Retail. To contribute to team meetings and organisational priorities. To provide general administrative and coordination support related to the building and teams across the organisation. Skills & Experience Experience of working within an office or customer service environment is essential. Experience of working with Excel is essential. Working within the Charity sector is desirable. Pleasant and efficient telephone manner. Ability to interact in a friendly and Personable manner with external clients, tenants and staff. Experience of working at a reception will be an advantage. Knowledge/experience of working in a conference facility and advantage. Good computer skills and of MS Office software, MS Outlook, Teams and Zoom. GCSE or equivalent passes in English and Mathematics. Personal Attributes Ability to work largely self-directed and use initiative. Excellent interpersonal skills - ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written. Good organizational skills proven ability to effectively prioritise workloads and meet deadlines. Team player, flexible, enthusiastic. Reliable and punctual. An excellent team player. Prioritisation and time management. Able to demonstrate an understanding of the core values of the Mothers' Union. Work Location This role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Benefits 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers Union. Employer pension contribution of 6.5%. Enhanced maternity, paternity and adoption pay. Two volunteering days per calendar year. One away day per calendar year. Enhanced sick pay. Bereavement leave & Compassionate leave Season ticket loan. Cycle to work scheme. Employee assistance programme. Eye care voucher and an allowance towards glasses. How to Apply If you are interested in this position, please apply by sending your CV and a Cover. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note only applications with a cover letter, alongside a CV, will be considered. Application Deadline The closing date for applications is 22 October 2025 . Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will start interviewing suitable candidates as we go along and reserve the right to close the advert before the deadline in the event we select a suitable candidate. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Oct 01, 2025
Full time
Job Title: Office Support Assistant Team: Fundraising, Communications, Retail & Reception Reporting to Director of Fundraising, Communications, Retail Hours: 30 hours per week Period: Permanent Contract Salary: £28000.00 Pro rata'd to 4 days a week Full time, permanent contract, 4 days a week, 30 hours per week, 7.5 hrs per day, paying £28000.00 per annum (pro rata'd to 4 days a week). Fully office based role. Are you looking for all round experience to work in a dynamic team in a Global Charity? An opportunity awaits the right candidate who can multi task to work in income processing, fundraising, digital/social media work and database use. Mothers Union has 4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting. We are proud that through our 4 million members acting as volunteers we are able to understand and support in the region of 1 million people each year, giving them the skills and knowledge to transform their own lives for the better. The Fundraising, Communications, Retail Team & Reception The Team is responsible for fundraising for the charitable work of Mothers Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses, building membership, and providing a first point of contact for all callers and visitors to Mothers Union. The Role The successful candidate will primarily work with the Fundraising, Communications, Retail Team and perform Reception duties. This role is a permanent Contract, 4 days a week . The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Who we are looking for: We re looking for someone with great people and customer service skills, as well as drive, initiative and determination. You ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver and a multi tasker always looking to improve. Main Responsibilities Reception Duties Ensure a high levels of customer service is always maintained. To ensure reception area is well-maintained, tidy and presentable at all times. Call handling and redirection. Greeting visitors; providing face to face information and signposting. Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location. To update the meeting rooms presentation notices and door signs as necessary. To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries. To receive visitors of Mary Sumner House tenants and informing the relevant tenant of visitor s arrival. Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log. Maintain building security by following safety procedures and controlling access via the reception desk. Receive, sort and distribute post/deliveries. Organise the mailing out of letters and parcels as required. To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed. In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational. To provide general administrative and coordination support related to the building and teams across the organisation. Membership/Supporter Care and Income Processing Be the first point of contact for retailby phone, letter or email and responding to these in a timely manner. Ensure high levels of customer service are always maintained. To acknowledge all fundraising income received from various sources (cheques, cash, online giving). To provide retail external fulfilment providers with information and support required to enable them to meet their fulfilment KPI of 1 to 3 working days, reporting any issues to the retail manager. To carry out retail administration duties including but not limited to the processing of all information relating to the organisational finance system. Fundraising, Data and Database Support with the administration, booking, planning and delivery of income generating events. Produce materials to support community fundraising activity in line with agreed appeals and events. To work alongside the Database Manager to maintain the data architecture and quality of the database at all times. General To manage the bookings diary for Mothers Union s displays and banners. Provide administrative support to the Director of Fundraising, Communications and Retail around team meetings. To actively be involved in any projects undertaken by the team and contribute as required or directed by the Director of Fundraising, Communications and Retail. To contribute to team meetings and organisational priorities. To provide general administrative and coordination support related to the building and teams across the organisation. Skills & Experience Experience of working within an office or customer service environment is essential. Experience of working with Excel is essential. Working within the Charity sector is desirable. Pleasant and efficient telephone manner. Ability to interact in a friendly and Personable manner with external clients, tenants and staff. Experience of working at a reception will be an advantage. Knowledge/experience of working in a conference facility and advantage. Good computer skills and of MS Office software, MS Outlook, Teams and Zoom. GCSE or equivalent passes in English and Mathematics. Personal Attributes Ability to work largely self-directed and use initiative. Excellent interpersonal skills - ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written. Good organizational skills proven ability to effectively prioritise workloads and meet deadlines. Team player, flexible, enthusiastic. Reliable and punctual. An excellent team player. Prioritisation and time management. Able to demonstrate an understanding of the core values of the Mothers' Union. Work Location This role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Benefits 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers Union. Employer pension contribution of 6.5%. Enhanced maternity, paternity and adoption pay. Two volunteering days per calendar year. One away day per calendar year. Enhanced sick pay. Bereavement leave & Compassionate leave Season ticket loan. Cycle to work scheme. Employee assistance programme. Eye care voucher and an allowance towards glasses. How to Apply If you are interested in this position, please apply by sending your CV and a Cover. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note only applications with a cover letter, alongside a CV, will be considered. Application Deadline The closing date for applications is 22 October 2025 . Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will start interviewing suitable candidates as we go along and reserve the right to close the advert before the deadline in the event we select a suitable candidate. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
