212 jobs found

Business Development Manager Salary: £40,000 per annum Location: Dunstable (Hybrid and Field Flexible) About Project Roam Project Roam is a dynamic and rapidly expanding food and beverage brand dedicated to delivering incredible culinary experiences to our community wherever they are. Our diverse portfolio includes daily mobile coffee vans serving premium coffee, high-quality pizza and burger vans for street food lovers, and vibrant dining experiences at Roam in the Park and Roam Cafe Bistro. We strive to create moments that bring people together through food. Position Overview We are seeking an energetic, commercially driven Business Development Manager to spearhead the growth of the entire Project Roam portfolio. You will be instrumental in expanding our daily mobile van routes, securing lucrative private and corporate event bookings, and boosting footfall and private hire revenue for our fixed locations. The ideal candidate is a born networker with a passion for the hospitality and street food industry, capable of identifying new revenue streams and building lasting relationships with corporate clients, event organisers, and local authorities. Ideal Candidate: Minimum of 3+ years experience in Business Development, Sales, or Event Management, ideally in the hospitality, street food, or catering sector. A proactive "hunter" mentality with a proven track record of generating leads, cold calling, and closing deals. Strong existing network or ability to quickly build connections with local councils, event organisers, and corporate HR / Facility Managers. Ability to understand and effectively sell distinct concepts from a £4 coffee on a mobile route to a £5,000 private event at the Bistro. Excellent time management and pipeline management skills, with experience using CRM software for lead tracking. Exceptional written, verbal, and presentation communication skills. A valid UK driving license and willingness to travel locally to pitches, events, and client meetings. Key Responsibilities: Identify and negotiate new high-footfall pitches for mobile coffee vans, and secure corporate and private catering for pizza and burger vans. Develop and sell private hire packages for Roam Cafe Bistro and Roam in the Park, focusing on events such as Christmas parties and corporate networking events. Build relationships with local businesses to establish corporate accounts for lunches and catering services. Collaborate with local councils and community groups to drive footfall and organise collaborative events at Roam in the Park. Set, monitor, and exceed monthly / quarterly sales targets across all business units while maintaining a robust CRM of leads and clients. Initial 6-Month Focus: To help you hit the ground running, your primary objective for the first six months will be to prioritise growing corporate bookings and footfall in Roam Cafe Bistro. What We Offer: Competitive base salary of £40,000 plus an uncapped commission / bonus structure based on revenue growth. Complimentary food and exceptional coffee across all Project Roam locations while on duty. Flexibility with a mix of on-site, field, and remote working opportunities. The chance to be a key player in the senior leadership team of a rapidly scaling, multi-faceted hospitality brand. At Project Roam, we celebrate diversity and are committed to creating an inclusive environment for all employees. If you are ready to take the next step in your career and join our vibrant team, please send your CV now. We look forward to hearing from you!

Where finance precision meets data storytelling. A fast-moving business are looking for a Reporting Financial Analyst who can do more than crunch numbers. someone who turns raw data into decisions, builds dashboards that actually get used, and keeps the finance engine running cleanly behind the scenes. Permanent & Full-Time Finance & Commercial Reporting 35k - 40k Build dashboards people actually use . Own our Power BI environment, margin by customer, waste stream, geography, and management accounts. You'll shape how the business sees itself. Real operational impact, from day one . Daily supplier reconciliations, invoice releases, bank rec support - you'll be a load-bearing part of the finance function, not a support act. Bridge between finance and commercial . Work directly with the CS team to provide insight and reporting - customer KPIs, carbon data, bespoke reports, EWC compliance. Grow with the business . Support month-end, variance analysis, and pricing accuracy in a company that's building - not standing still. Your ceiling is ours. Finance & Operations Daily supplier invoice reconciliation (WTN matching, Dynamics vs Xero) Purchase ledger support: exception resolution and coding checks Mass batch WTN reconciliation and product line corrections Releasing purchase and sales invoices to Xero; reconciliation sign-off Bank reconciliation support Rebate checks and rebate pricing/creation Pricing accuracy maintenance and commodity reference data Support Finance Manager on month-end data preparation Reporting & Commercial Build and maintain Power BI finance dashboards Margin reporting by customer, waste stream, and geography Management accounts and variance vs budget analysis Provide insight and reporting data to the CS team Customer KPI and carbon reporting (data preparation) Weight report and rolling spreadsheet management Ad-hoc bespoke customer reports as required EWC code compliance checks and duty of care data The ideal candidate AAT Level 4 qualified - or part-qualified CIMA/ACCA at operational or management level Power BI development experience - not just consuming dashboards, but building and owning them Comfortable in Dynamics and Xero - or similar systems, with a willingness to get across our stack fast Degree in Finance, Data, or Business - considered in lieu of formal qualification Detail-oriented under volume - reconciliation work demands accuracy at pace, and you take pride in getting it right A communicator, not just an analyst - you can translate financial data into something a commercial team actually acts on Sound like you? We'd love to hear from analysts who want to own something, not just maintain it. Send us your CV and a short note on what draws you to this kind of role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Assistant Store Manager Stockport Retail Up to 35,000 plus bonus Rapidly expanding retailer and the market leader in their sector! If you thrive in a fast-paced environment and are passionate about people, performance, and delivering results, this is a fantastic opportunity to take the next step in your retail career with a business that continues to grow year after year. Our client is a well-known, high-volume retailer, recognised for outstanding value and excellent customer service. With exciting expansion plans and new store openings, they are looking to develop and invest in future Store Managers. As an Assistant Store Manager, reporting to the Store Manager and leading a strong team, you will play a key role in driving sales, operational excellence and customer satisfaction. You'll take ownership of key KPIs including wages, wastage and shrinkage, while also ensuring high standards across customer service, compliance, audits and store presentation. Assistant Store Manager Responsibilities; Managing the day-to-day running of a department Acting as Duty Manager for the entire store in the absence of Store Management Supporting Store Management in delivering company KPI's Leading, motivating, and developing your team to deliver exceptional customer service Maintaining high standards of store presentation, stock control, shrinkage, and administration compliance Ensuring compliance with all Health & Safety policies and legislation Using management information to make informed business decisions Driving operational efficiency and commercial performance The Ideal Assistant Store Manager Candidate; Has a proven track record in a fast-paced retail environment Enjoys being on the shop floor and leading by example Demonstrates strong operational, leadership, planning, organisational, interpersonal, and communication skills Is target-driven with a strong customer focus Is highly motivated, ambitious, and eager to progress Is a self-starter with a positive, can-do attitude This is an excellent opportunity to join a growing retailer that offers real career progression, responsibility and the chance to be part of an exciting success story. BH36420

Assistant Store Manager Bolton Retail Up to 35,000 plus bonus Are you a motivated retail leader looking to accelerate your career with a thriving and expanding business? We're recruiting an ambitious Assistant Store Manager to join one of the UK's most successful big-box retailers. Known for its dynamic culture, strong leadership development and continued growth, this is an excellent opportunity to take your career to the next level. About the Role As Assistant Store Manager, you'll play a key role in supporting the Store Manager and leading a high-performing team within a fast-paced, high-volume retail environment. You'll be responsible for driving operational excellence, developing your team, and delivering outstanding customer experiences, while building the skills needed for future Store Management opportunities. Key Responsibilities of the Assistant Store Manager Take ownership of a key department and assume Duty Manager responsibilities when required Support the Store Manager in delivering key business objectives, including sales performance, shrinkage control, and labour management Lead, coach, and motivate colleagues to create a positive and productive working environment Deliver exceptional customer service standards across all areas of the store Maintain high standards of stock management, merchandising, and store presentation Ensure full compliance with Health & Safety and company policies Utilise store performance data and reports to identify opportunities for improvement and growth What We're Looking For in an Assistant Store Manager Previous experience as an Assistant Store Manager, Department Manager, or similar leadership role within a fast-paced retail environment A hands-on leader who enjoys being on the shop floor and inspiring teams to succeed Strong organisational, communication, and problem-solving abilities A customer-focused mindset with a passion for delivering results Commercial awareness and the ability to drive performance through people Ambition to progress into a Store Management position Why Join Us? Competitive salary Fantastic Bonus Generous Pension Scheme Brilliant Holidays Colleague Discount Access to wellbeing support Clear and achievable career progression opportunities Work in a fast-paced, rewarding environment where your contribution is recognised Develop your leadership skills through ongoing training and support If you're ready to take the next step in your retail management career and join a business where progression is genuinely achievable, we'd love to hear from you. BH36419

Head of Compliance (SMF16 & SMF17) London Hybrid Working Competitive Salary + Bonus + Equity Incentives An exciting opportunity has arisen for an experienced compliance professional to join a rapidly growing, technology-driven wealth management business as Head of Compliance. This is a senior leadership position offering the opportunity to shape and oversee the firm's regulatory, compliance, and financial crime framework whilst working closely with the founders and executive team. The successful individual will hold SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) responsibilities and play a key role in supporting the continued growth of an innovative FCA-regulated business. The Opportunity Our client is a forward-thinking wealth management firm that combines technology with high-quality financial planning and investment solutions. Having established a strong reputation within the market, the business is entering an exciting phase of growth and is seeking a commercially minded compliance leader who can balance robust governance with strategic business support. This role offers significant visibility across the organisation and the opportunity to influence decision-making at the highest level. Key Responsibilities Act as SMF16 (Compliance Oversight) and SMF17 (MLRO). Provide strategic compliance guidance to senior management and the Board. Maintain and enhance the firm's compliance monitoring programme. Oversee regulatory reporting and FCA engagement. Ensure ongoing compliance with FCA rules, Consumer Duty requirements, and wider regulatory obligations. Lead the firm's financial crime, AML, and sanctions framework. Develop and maintain policies, procedures, and governance controls. Conduct risk assessments and provide regulatory advice on business initiatives and change projects. Deliver compliance training and promote a positive compliance culture throughout the business. Support the firm's growth plans whilst ensuring appropriate regulatory oversight and risk management. About You Applicants should possess: Previous experience operating in a senior compliance leadership role within an FCA-regulated wealth management, financial planning, investment management, or broader financial services environment. The capability and credibility to perform SMF16 and SMF17 responsibilities. Strong knowledge of FCA regulation, Consumer Duty, AML requirements, and the Senior Managers & Certification Regime. Experience engaging with regulators and senior stakeholders. Commercial awareness and the ability to provide pragmatic, solutions-focused compliance advice. Excellent communication and leadership skills. Package Competitive basic salary Discretionary annual bonus Equity/share incentive opportunity 27 days holiday Pension contribution Private Medical Insurance Income Protection Death in Service cover Flexible hybrid working arrangements Ongoing professional development support High-quality home office equipment provided This is an excellent opportunity for an ambitious compliance professional seeking a visible and influential leadership role within a modern, fast-growing financial services business.

Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Assistant Manager Essex Up to £39,000 RAPIDLY EXPANDING and the MARKET LEADER in their retail sector! If you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business.Our client is a high-profile volume retail store, renowned for value-for-money and excellent customer service. Our client is very much on an upward trajectory, having undergone an impressive new store opening programme over the last few years. Our client is looking for future Store Managers.As an Assistant Manager reporting to the Store Manager and responsible for a strong team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.Assistant Manager Responsibilities; Managing the day to day running of a department Acting as Duty Manager for the entire store in the absence of Store Management Assisting Store Management in achieving company KPI's Ensuring your team delivers exceptional customer service Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance Complying with all Health & Safety policies and legislation Use management information to make strategic business decisions The ideal Assistant Manager candidate; Have a proven track record in a fast paced retail environment. Enjoy being on the shop floor- No sitting in the office for you! Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills Be target driven and customer service orientated Be highly motivated and ambitious Be a self starter with a can do attitude Please apply with your most up to date cv for the Assistant Manager role BH35859

Senior Compliance Manager Norwich or surrounding area Remote working with onsite presence as and when required Full-Time Up to £55,000 per annum plus care depending upon experience Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role They are seeking an experienced and commercially aware Senior Oversight Compliance Manager to provide dedicated oversight of the largest Appointed Representative (AR) within their network. This is a senior role responsible for ensuring the AR operates in line with regulatory requirements, delivers good customer outcomes, and maintains robust governance frameworks in accordance with Financial Conduct Authority (FCA) expectations, including Consumer Duty. Key Tasks AR Oversight and Relationship Management: Act as the lead compliance contact for the AR, representing the Principal. Provide ongoing oversight and constructive challenge to ensure regulatory standards are maintained. Maintain a consistent onsite presence to provide visible and accessible compliance support. Operate as a trusted partner while maintaining independence and the ability to challenge where required. Regulatory Compliance and Risk Management: Ensure the AR operates in line with FCA requirements, including MCOB, ICOBS and Consumer Duty principles. Identify, assess, and manage regulatory and conduct risks within the business. Provide proactive, forward-looking compliance support to identify emerging risks and support early intervention. Provide guidance on complex regulatory matters relating to mortgage and protection advice. Monitoring, Assurance and Supervision: Oversee monitoring activity, including file reviews, call assessments, thematic reviews, and audit outputs. Review MI to identify trends, risks, and areas for improvement. Support targeted and thematic reviews in response to identified risks or business changes. Governance and Reporting: Escalate risks, issues, and breaches through appropriate governance channels using independent judgement. Provide clear, risk-based reporting to senior stakeholders, committees, and the Board where required. Support regulatory visits, audits, and information requests. Operational Support and Change Management: Support the implementation of operational and process changes within the AR in embedding effective controls and improving adherence to agreed processes. Provide compliance input on business change initiatives, growth, and new activities. Support improvements to customer journeys, processes, and outcomes. Training, Coaching and Culture: Deliver and support on-site compliance training to advisers and AR leadership. Provide ongoing coaching and guidance to support behavioural improvement and enhance advice quality. Promote and embed a strong compliance culture across the AR business. Experience Essential: Significant experience within a compliance role in financial services. Strong knowledge of FCA regulation including MCOB, ICOBS and Consumer Duty. Experience working with or overseeing Appointed Representatives. Deep understanding of mortgage and protection advice processes. Proven ability to manage complex stakeholder relationships at senior level. Strong risk assessment, decision-making and regulatory judgement skills. CeMAP or equivalent financial services qualification. Desirable: Experience within a network or AR oversight model. Experience working with large, complex or high-risk AR firms. Background in compliance monitoring, advisory, or consultancy. Personal Qualities: Strong stakeholder management and influencing skills. Ability to provide constructive challenge while maintaining effective relationships. Commercial awareness balanced with a strong risk and regulatory mindset. Excellent analytical, problem-solving and report writing skills. High level of integrity, independence, and professional judgement. Benefits: 25 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Company Sick pay As our client is a non-sponsoring organisation, you will need to have the right to work in the UK. Regular travel and onsite presence are required to support an embedded and effective compliance approach. Home working is available when not on site.

Lucie and Cheryl are looking to support our client with support at a hospital in Daventry, Northamptonshire. Role - Housekeeper / Cleaner Duties - public areas, offices, rooms, corridors and dining rooms cleaning Hours - can be flexible 07:00-16:00 or 08:00-17:00 Days - 4 out of 7 days per week to include 1:2 weekend cover (unless you prefer to work weekends) Rooms - c.83, however, not at capacity therefore only 70 rooms are being utilised currently Team - 15 staff including the Housekeeping Manager Day to day - 6 or 7 Housekeepers on shift each day Induction - team up with a permanent Housekeeper for at least 1 day, depending on how quickly you can pick it up Benefits and perks: £13.00 per hour PAYE paid weekly Holiday accrual at 12.07% on top of your weekly pay (c.£1.56 extra ph) Free onsite parking Meal on duty Overtime Opportunity for full time employment Applicants MUST: be a housekeeper or a professional cleaner with at least 6 months experience present a full copy of the Enhanced DBS Certificate dated within the last 3 years maximum drive and have access to a reliable vehicle be reliable, flexible, adaptable, presentable, professional and punctual have a good grasp of the English language both written and verbal Contact: Interaction Recruitment, 82a Abington St, Northampton, NN1 2AP (phone number removed) / (phone number removed) / (phone number removed) INDNH

Building Safety / CDM Principal Designer Location: Nottingham based with some nationwide travel Salary: Competitive + Benefits Job Type: Full-Time, Permanent About the Role: We are seeking an experienced and proactive Building Safety / CDM Principal Designer to join our growing consultancy team. This is an exciting opportunity to work across a diverse portfolio of projects, supporting clients in meeting their obligations under the Construction (Design and Management) Regulations 2015, the Building Safety Act 2022, and wider UK health and safety legislation. The successful candidate will provide expert consultancy services, coordinate multidisciplinary design teams, and help clients effectively identify, reduce, manage, and communicate risk throughout the project lifecycle. Key Responsibilities: Act as Principal Designer under CDM Regulations 2015. Undertake Building Regulations Principal Designer duties where required. Plan, manage, and monitor the pre-construction phase. Coordinate design teams and ensure dutyholders fulfil their legal responsibilities. Lead design risk management processes, ensuring risks are eliminated or reduced through design. Support production and handover of Health & Safety Files. Contribute to the development and maintenance of the Golden Thread of Information. Client Advisory & Consultancy Provide practical and commercially focused CDM and Building Safety advice. Support clients in understanding and complying with CDM 2015 and the Building Safety Act. Deliver consultancy services across commercial, residential, high-risk building, industrial, logistics, and infrastructure sectors. Build strong client relationships and contribute to repeat business opportunities. Design Risk Management Facilitate design risk reviews, hazard elimination workshops, and design coordination meetings. Develop and maintain Design Risk Registers and residual risk information. Ensure risks are clearly communicated and appropriately transferred through the project lifecycle. Integrate fire safety considerations into design risk management activities. Challenge design decisions where risks are not adequately controlled. Building Safety & Compliance Support projects subject to Building Safety Regulator requirements. Assist with Gateway submissions and compliance evidence. Ensure effective change control procedures are maintained. Identify and manage fire and structural safety risks. Produce audit-ready documentation and compliance records. Project & Stakeholder Management Attend and contribute to client meetings, design team meetings, and project reviews. Coordinate effectively with architects, engineers, consultants, contractors, and project managers. Communicate compliance requirements, responsibilities, and project risks clearly to all stakeholders. Team Leadership & Business Support Provide leadership, mentoring, and support to team members. Support recruitment, onboarding, training, and performance management activities. Contribute to business development initiatives and client relationship management. Support the development of templates, guidance documents, and best practice standards. About You: You will be a confident and client-focused professional with strong technical knowledge and the ability to manage multiple stakeholders and projects simultaneously. Essential Skills & Experience Proven experience delivering CDM / Principal Designer services. Experience within a consultancy or client-facing environment. Strong understanding of: CDM Regulations 2015 Building Safety Act requirements Construction health and safety Design risk management Building regulations compliance Excellent communication and stakeholder management skills. Commercial awareness and ability to provide practical, proportionate advice. Competent in Microsoft Office 365 and Microsoft Project. Experience using reporting and inspection platforms such as Fulcrum, Bolster, PlanRadar, or similar. Qualifications GCSE / A-Level (or equivalent). NEBOSH Construction Certificate (or equivalent). Desirable Membership of a professional body such as IOSH, APS, RICS, CIOB, RIBA, or IFE. APS Principal Designer Register (IMaPS or CMaPS). Knowledge of fire safety regulations, passive fire protection systems, and Building Regulations. Minimum of 2 years' experience in a similar role. What We're Looking For- We are looking for someone who: Takes ownership and accountability for delivering high-quality outcomes. Demonstrates integrity, professionalism, and sound judgement. Builds positive relationships with clients and colleagues. Is resilient, adaptable, and solutions-focused. Promotes safe working practices and continuous improvement. Shares our values of Commitment, Integrity, Teamwork, and Excellence. What We Offer: Competitive salary and benefits package. Diverse and challenging project portfolio. Opportunities for professional development and training. Support towards professional memberships and accreditation. Career progression within a growing consultancy. A collaborative and supportive working environment. If you're passionate about improving building safety and helping clients navigate complex regulatory requirements, we'd love to hear from you.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 - £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

Sales Executive Department: Vehicle Sales (New & Used) Reports To: Sales Manager / Head of Business Role Purpose The Sales Executive is responsible for selling new and used vehicles while delivering an exceptional customer experience. The role focuses on understanding customer needs, presenting suitable vehicle and finance solutions, and achieving volume, margin, and customer satisfaction targets in line with dealership and manufacturer standards. Key Duties & Responsibilities Sales Performance Sell new and used vehicles to private and business customers Achieve monthly sales targets for volume, margin, and product penetration Promote finance, insurance, and add-on products in line with FCA requirements Customer Experience Deliver a professional, friendly, and consultative sales experience Understand customer needs and recommend suitable vehicles Carry out vehicle demonstrations and test drives Manage the sales process from initial enquiry through to vehicle handover Lead & CRM Management Handle inbound and outbound sales enquiries Accurately record customer interactions and progress on the CRM system Maintain follow-up activity to maximise conversion and retention Stock & Presentation Maintain high standards of vehicle presentation on the forecourt and online Support stock management, pricing, and vehicle preparation processes Compliance & Standards Follow dealership sales processes and manufacturer brand standards Ensure FCA, Consumer Duty, and data protection compliance Complete all sales documentation accurately and on time Team Collaboration Work closely with Sales Managers, Business Managers, and Aftersales teams Support promotions, events, and marketing campaigns Skills, Knowledge & Experience Previous experience in a sales role (motor trade experience preferred) Strong communication, negotiation, and relationship-building skills Target-driven with a consultative approach FCA accreditation (or willingness to complete) Full UK driving licence Personal Attributes Professional, confident, and personable Self-motivated and results-driven Organised with good time management skills Customer-focused and resilient

Complaints & Information Manager Location: Hackney E8 Pay: 244.79 Per Day PAYE / 329.87 Per Day Umbrella Hybrid: 2 days required in the office Start Date: 29th June Length: 3 months DBS Required About the Role Are you a highly organised leader with a passion for driving service improvements and upholding children's rights? The London Borough of Hackney is seeking a Complaints & Information Manager to lead our operational delivery of Children Act complaints, corporate complaints, and statutory information requests (including FOIs and SARs). In this pivotal role, you will act as the primary operational lead, ensuring our services meet statutory deadlines and strict quality standards while embedding a restorative, anti-racist approach to complaints handling. You will be crucial in ensuring that learning from complaints directly informs our wider quality assurance framework, helping us provide the highest quality support to our children and families. Key Responsibilities Team Leadership: Manage and inspire a dedicated team, including 3x Complaints & Information Officers, 1x Senior Information Officer, and 1x Information Officer. Complaints Management: Oversee Children Act and corporate complaints, ensuring they are dealt with speedily and professionally. You will lead on early resolution ('pre-stage 1') processes and quality assure investigation reports. Information Governance: Maintain oversight for the compliant processing of Freedom of Information (FOI) and Subject Access Requests (SARs), adhering closely to Data Protection legislation. Ombudsman & ICO Liaison: Act as the primary point of contact for the Local Government and Social Care Ombudsman (LGSCO) and resolve issues referred to the Information Commissioner's Office (ICO). Continuous Learning: Analyze trends from feedback to present regular updates, integrate findings into staff training, and track action plans to improve practice across the directorate. What We Are Looking For Experience: Significant experience in complaints investigations (corporate and Children's Act) and strategic oversight of complex information requests (SARs/FOIs). Experience working within a children's services context is essential. Leadership Skills: Proven track record of managing, motivating, and supervising staff. Values-Driven Practice: Knowledge and awareness of the impact of systemic racism and oppression, with the ability to champion proactive anti-racist and anti-oppressive practices. Communication & Relationship Building: Exceptional written and interpersonal skills, with the ability to manage conflict sensitively, build trust, and negotiate effectively with internal and external stakeholders. Qualifications: A degree, relevant professional qualification, or equivalent recent and relevant experience. Please Note: A satisfactory Disclosure and Barring Service (DBS) check is required for this role. Why Hackney? At Hackney, we are committed to equality, empowerment, and public service. We model a Systemic, Trauma-informed, and Anti-racist (STAR) approach. If you want to put the highest duty to children at the centre of your decision-making, we want to hear from you! Ready to make a difference? Apply today! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 £38,000 PA (depending on experience) We are a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm s systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and our members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As we are a non-sponsoring company, you must already have the right to work in the UK.

RAPIDLY EXPANDING and the MARKET LEADER in their retail sector! If you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business. Our client is a high-profile volume retail store, renowned for value-for-money and excellent customer service. Our client is very much on an upward trajectory, having undergone an impressive new store opening program over the last few years. Our client is looking for future Store Managers. As an Assistant Manager reporting to the Store Manager and responsible for a strong team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance. Assistant Manager Responsibilities; Managing the day to day running of a department Acting as Duty Manager for the entire store in the absence of Store Management Assisting Store Management in achieving company KPI's Ensuring your team delivers exceptional customer service Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance Complying with all Health & Safety policies and legislation Use management information to make strategic business decisions The ideal Assistant Manager candidate; Have a proven track record in a fast paced retail environment. Enjoy being on the shop floor- No sitting in the office for you! Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills Be target driven and customer service orientated Be highly motivated and ambitious Be a self starter with a can do attitude Please apply with your most up to date cv for the Assistant Manager role BBBH36392

Assistant Manager Staines Up to £36,000 RAPIDLY EXPANDING and the MARKET LEADER in their retail sector! If you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business.Our client is a high-profile volume retail store, renowned for value-for-money and excellent customer service. Our client is very much on an upward trajectory, having undergone an impressive new store opening program over the last few years. Our client is looking for future Store Managers.As an Assistant Manager reporting to the Store Manager and responsible for a strong team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.Assistant Manager Responsibilities; Managing the day to day running of a department Acting as Duty Manager for the entire store in the absence of Store Management Assisting Store Management in achieving company KPI's Ensuring your team delivers exceptional customer service Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance Complying with all Health & Safety policies and legislation Use management information to make strategic business decisions The ideal Assistant Manager candidate; Have a proven track record in a fast paced retail environment. Enjoy being on the shop floor- No sitting in the office for you! Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills Be target driven and customer service orientated Be highly motivated and ambitious Be a self starter with a can do attitude Please apply with your most up to date cv for the Assistant Manager role BH36299

Job Advertisement: Assistant Store Manager Are you ready to take the next step in your retail career? Do you have a passion for the outdoors and a knack for leading teams? Join us as an Assistant Store Manager and help us create an exceptional shopping experience that resonates with our customers! About our client A global family business known for its iconic active and lifestyle brands. They thrive on integrity, energy, and ambition, and are are committed to setting high standards in everything they do. Now, we're looking for an enthusiastic Assistant Store Manager to join the vibrant Manchester store! What You'll Be Doing As the engine of our shop floor, you will connect strategy to execution while supporting the Store Manager in delivering outstanding commercial results. Here's a glimpse of your responsibilities: Team Leadership & Coaching Assist in recruiting, on-boarding, and developing a high-performing store team. Lead shifts and act as manager-on-duty when needed. Coach team members to provide exceptional service and product knowledge. Commercial Delivery Drive performance against KPIs, including sales, conversion, and average transaction value. Analyse daily and weekly trading data to identify opportunities for improvement. Support the execution of visual merchandising and product launches. Consumer Experience Maintain a hands-on leadership presence to elevate customer interactions. Ensure every customer experience reflects our brand's values and expertise. Help the team confidently share technical product features with customers. Operations & Standards Support the smooth day-to-day operations of the store, including stock management and compliance. Uphold high standards across both the shop floor and back-of-house. Ensure the store is always customer-ready and aligned with our brand. Community & Brand Activation Engage in local initiatives, events, and partnerships to strengthen community ties. Position the store as a central hub for the Manchester outdoor community. What You'll Bring We're looking for someone who is: Experienced in retail, ideally in a supervisory or senior sales role. Passionate about the outdoors or has a strong interest in performance-led products. Proactive, hands-on, and solutions-focused. Comfortable taking ownership and stepping into leadership roles when required. Equipped with strong communication and people skills. Commercially aware with a drive to hit targets. Capable of coaching others and leading by example. Why Join Us? Joining our Manchester store means being part of something special from the ground up. You'll help build the team, set the service standard, and create a store that customers trust and love to return to. Together, we'll foster a space where customers can discover technical products, receive expert advice, and connect with a brand that understands life outside. The Interview Process We value clarity and support throughout the interview process. If your experience aligns with our needs, here's what to expect: 1. Talent Team Intro Call - A friendly 30-minute video chat to get to know each other. 2. Experience Interview - An in-depth conversation with the hiring manager about your skills and experiences. 3. Final Interview - An in-person meeting focused on deeper discussions and practical applications, allowing you to meet more of the team. If you're ready to embark on this exciting journey with us, we'd love to hear from you! Apply now and let's create extraordinary outdoor experiences together! Please note this role is being advertised by Office Angels retail division and not the Office Angels local branch. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Executive Head Housekeeper - Luxury Hotel - £60,000 Package + Live-In Available Fantastic opportunity for an experienced Executive Head Housekeeper to join a luxury property in the New Forest. An exciting opportunity has become available for an Executive Head Housekeeper to join a prestigious luxury hotel in the New Forest. This senior role offers the chance to lead a large housekeeping operation within a high-end environment, delivering exceptional standards across a beautifully maintained property. Easily commutable from Bournemouth and Southampton, this position is ideal for an experienced Housekeeping Manager looking for their next challenge. Why apply / What's in it for you? £60,000 annually inclusive of service charge Live-in accommodation available 48 hours per week over 5 days Healthcare cover provided Meals on duty Discounted hotel stays Work within a well-established luxury hotel environment Opportunity to lead and develop a large housekeeping team Key Responsibilities: As Executive Head Housekeeper, you'll oversee the smooth running of the housekeeping operation, ensuring exceptional standards throughout the hotel. Lead the housekeeping department within a luxury hotel Manage a team of 40+ housekeepers and supervisors Maintain exceptional cleanliness and presentation standards Oversee staffing levels, rotas, and departmental organisation Ensure guest bedrooms and public areas are maintained to a 5-star standard Support and develop the wider housekeeping team What we're looking for: The ideal Executive Head Housekeeper will have strong leadership experience within a luxury hospitality environment. Previous luxury or 5-star hotel experience is essential Proven experience managing large housekeeping teams Strong organisational and leadership skills High attention to detail and presentation standards Ability to work in a fast-paced environment Previous experience as a Housekeeping Manager or similar senior role If you're looking for your next step as an Executive Head Housekeeper in the New Forest, we'd love to hear from you. This opportunity is also commutable from Bournemouth and Southampton and offers the chance to join a respected luxury hotel group. Apply now. Job Number 936218 / INDSOTONMGR Location New Forest Role Executive Head Housekeeper Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Our client, a well-established and growing Independent Financial Planning firm, is seeking a Compliance Administrator to join their team. This is an excellent opportunity for someone with experience within the Financial Planning industry who is looking to develop their career within compliance and regulation. The successful candidate will support the Compliance Manager and wider Compliance function in delivering a high-quality, efficient and compliant service across the business. Key Responsibilities Support the Compliance Manager and wider team with day-to-day compliance activities Conduct risk assessments to identify and evaluate compliance risks Monitor adherence to regulatory requirements, internal policies and industry best practice Assist with quarterly adviser 1:1 meetings, including KPI reviews Support file checking activities and provide feedback to advisers Assist with adviser observations and competency assessments Support annual FIT assessments, competency testing and Training & Competence plans Ensure adherence to Conduct Rules and ongoing training requirements Attend and assist with Risk Committee meetings Assist in the completion of annual compliance and Money Laundering reports Maintain and update company policies and procedures to ensure they remain compliant and fit for purpose Support preparations for annual compliance audits and follow-up actions Assist with complaints handling and root cause analysis Support Consumer Duty attestation processes Skills & Experience Required Previous experience within the Independent Financial Planning industry is essential Strong analytical and problem-solving skills Ability to interpret information quickly and accurately Excellent organisational skills with the ability to prioritise workloads effectively Strong attention to detail Ability to work collaboratively within a team environment Good understanding of systems, processes and regulatory frameworks Professional, dependable and adaptable approach High levels of integrity and personal accountability Enthusiastic with a positive attitude toward learning and development What's on Offer Opportunity to join a supportive and professional organisation Career development within a growing compliance function Exposure to a broad range of compliance activities within Financial Services Collaborative and team-focused working environment

Bar Manager - Luxury Hotel in the New Forest £47,000 package + Live-in Available Take the lead in a stylish bar & lounge operation with excellent benefits, career development and a fantastic team culture. A fantastic opportunity has become available for an experienced Bar Manager to join a luxury hotel in the New Forest. This role offers the chance to oversee a high-end bar and lounge operation within a prestigious environment known for exceptional service standards and guest experience. This Bar Manager position would suit someone passionate about premium drinks, cocktails and wine service, who enjoys leading from the front while developing and motivating a large team. The property is also easily commutable from Bournemouth and Southampton. Why apply / What's in it for you? £47,000 annually inclusive of service charge Live-in accommodation available Healthcare cover included Meals provided whilst on duty Discounted hotel stays 48 hours per week over 5 days Excellent opportunity to develop your career within luxury hospitality Supportive management team and high-quality working environment Key responsibilities: As Bar Manager, you'll oversee the smooth day-to-day running of the hotel's bar and lounge areas, ensuring exceptional guest service throughout. Leading and managing a large bar team Driving high standards of service across the operation Maintaining strong knowledge of wines, spirits and cocktails Supporting team training and development Managing stock control and daily bar operations Creating a welcoming and professional guest experience What we're looking for: The ideal candidate will come from a luxury hospitality background and have a genuine passion for premium beverage service. Previous luxury or 5-star experience is essential Strong leadership and team management skills Passion for drink trends, cocktails and wine service Confident managing a busy bar environment Excellent guest service and communication skills Organised and hands-on approach to management If you're looking for your next Bar Manager role in the New Forest, this could be the perfect opportunity to join a highly regarded luxury property. The location is commutable from Bournemouth and Southampton and offers excellent long-term career prospects. Apply now to find out more. Job Number 934828 Location New Forest Role Bar Manager / INDSOTONMGR Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.