Cityworx are recruiting on behalf of a client who are looking for an experienced Registered Care Manager in the Weymouth area. Our client are an established care business who are looking for a Registered Manager for a new start-up domiciliary care franchise in Weymouth. You who will play a fundamental role in ensuring the delivery of high-quality domiciliary care services while maintaining compliance with CQC regulations. This role requires effective leadership, strategic planning, and management of day-to-day operations, ensuring that clients receive person-centered care and that staff are supported and empowered. Key Responsibilities: Lead by example, promoting a positive and person-centered culture within the organisation. Provide guidance, support, and direction to the care team, ensuring their professional growth and development. Collaborate with senior management to implement effective strategies and polici Oversee all aspects of care service to ensure compliance with CQC regulations, standards, and guidelines. Keep up-to-date with regulatory changes and implement necessary adjustments to maintain compliance. Act as the point of contact for CQC inspections, providing necessary documentation and ensuring preparedness. Develop and implement quality assurance processes to monitor and improve care services. Regularly review and assess care plans, risk assessments, and electronic monitoring data to ensure effective care delivery. Monitor and address any areas of concern, taking corrective actions when necessary. Recruit, train, and onboard new staff, ensuring they meet required qualifications and skills. Provide ongoing training and development opportunities to enhance staff skills and knowledge. Conduct regular performance reviews, provide feedback, and address any performance issues. Ensure that care plans are comprehensive, person-centered, and aligned with clients' needs and preferences. Oversee the effective implementation of care plans, monitoring the quality of care provided. Address any concerns or complaints raised by clients, families, or stakeholders promptly and effectively. Collaborate with technical teams to ensure the proper functioning of electronic monitoring systems. Use electronic monitoring data to improve care plans, identify trends, and address areas for improvement. Manage budgets and resources efficiently to ensure effective service delivery. Optimise resource allocation to meet client needs while maintaining financial sustainability. Foster open communication with clients, families, staff, and external stakeholders. Collaborate with care managers, coordinators, and other team members to ensure streamlined operations. Ensure that health and safety protocols are in place and followed by staff during service delivery. Implement measures to prevent accidents, injuries, and exposure to health risks. Identify areas for improvement based on data analysis, feedback, and industry best practices. Lead initiatives to enhance service quality, client satisfaction, and staff performance. Qualifications and Experience : For this role, you will need to have proven experience as a Registered Manager in a domiciliary care setting as well as recognised qualification in health and social care management (e.g., NVQ Level 5, Level 4 in Leadership and Management in Care Services).You will have strong knowledge of CQC regulations and requirements and excellent leadership, organisational, and communication skills.
Oct 08, 2025
Full time
Cityworx are recruiting on behalf of a client who are looking for an experienced Registered Care Manager in the Weymouth area. Our client are an established care business who are looking for a Registered Manager for a new start-up domiciliary care franchise in Weymouth. You who will play a fundamental role in ensuring the delivery of high-quality domiciliary care services while maintaining compliance with CQC regulations. This role requires effective leadership, strategic planning, and management of day-to-day operations, ensuring that clients receive person-centered care and that staff are supported and empowered. Key Responsibilities: Lead by example, promoting a positive and person-centered culture within the organisation. Provide guidance, support, and direction to the care team, ensuring their professional growth and development. Collaborate with senior management to implement effective strategies and polici Oversee all aspects of care service to ensure compliance with CQC regulations, standards, and guidelines. Keep up-to-date with regulatory changes and implement necessary adjustments to maintain compliance. Act as the point of contact for CQC inspections, providing necessary documentation and ensuring preparedness. Develop and implement quality assurance processes to monitor and improve care services. Regularly review and assess care plans, risk assessments, and electronic monitoring data to ensure effective care delivery. Monitor and address any areas of concern, taking corrective actions when necessary. Recruit, train, and onboard new staff, ensuring they meet required qualifications and skills. Provide ongoing training and development opportunities to enhance staff skills and knowledge. Conduct regular performance reviews, provide feedback, and address any performance issues. Ensure that care plans are comprehensive, person-centered, and aligned with clients' needs and preferences. Oversee the effective implementation of care plans, monitoring the quality of care provided. Address any concerns or complaints raised by clients, families, or stakeholders promptly and effectively. Collaborate with technical teams to ensure the proper functioning of electronic monitoring systems. Use electronic monitoring data to improve care plans, identify trends, and address areas for improvement. Manage budgets and resources efficiently to ensure effective service delivery. Optimise resource allocation to meet client needs while maintaining financial sustainability. Foster open communication with clients, families, staff, and external stakeholders. Collaborate with care managers, coordinators, and other team members to ensure streamlined operations. Ensure that health and safety protocols are in place and followed by staff during service delivery. Implement measures to prevent accidents, injuries, and exposure to health risks. Identify areas for improvement based on data analysis, feedback, and industry best practices. Lead initiatives to enhance service quality, client satisfaction, and staff performance. Qualifications and Experience : For this role, you will need to have proven experience as a Registered Manager in a domiciliary care setting as well as recognised qualification in health and social care management (e.g., NVQ Level 5, Level 4 in Leadership and Management in Care Services).You will have strong knowledge of CQC regulations and requirements and excellent leadership, organisational, and communication skills.
About the role Join Our Growing Team at Kingsley Homecare! Kingsley Homecare is expanding, and we are looking for compassionate Live-In Care Assistants to provide vital support to clients in their own homes across Norfolk and Suffolk. Immediate full-time live-in opportunities available! Whether you re an experienced Support Worker, Home Care Assistant, or have a background in Domiciliary Care or even if you ve cared for a loved one we d love to hear from you. We cover travel costs for training. Be part of a supportive team that s making a genuine difference every day. Reports to: Care Coordinator/ Home Care Manager Key duties and responsibilities As a live-in carer, your responsibilities typically include: Personal Care: Assisting with activities of daily living such as bathing, dressing, grooming, toileting, and mobility support. Medication Management: Ensuring the client takes their medications as prescribed, maintaining accurate records, and monitoring for any adverse reactions. Health Monitoring: Keeping an eye on the client's health condition, reporting any changes or concerns to the appropriate medical professionals or family members. Meal Preparation: Planning and preparing nutritious meals according to any dietary restrictions or preferences the client may have. Housekeeping: Performing light housekeeping tasks such as cleaning, laundry, and tidying up the client's living space to maintain a safe and comfortable environment. Companionship: Providing emotional support, engaging in conversation, and participating in activities the client enjoys to combat loneliness and isolation. Transportation: Assisting with transportation to medical appointments, social outings, or other errands as needed. Documentation: Keeping accurate records of care provided, including any changes in the client's condition, medications administered, and activities completed. Emergency Response: Being prepared to respond calmly and efficiently in case of emergencies, including administering first aid and contacting emergency services if necessary. Skills and attributes A caring and patient nature. Excellent communication skills. The ability to work well under pressure. Previous experience as a carer desirable, but not essential. Education and qualification Full UK driving licence desirable, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.
Oct 07, 2025
Contractor
About the role Join Our Growing Team at Kingsley Homecare! Kingsley Homecare is expanding, and we are looking for compassionate Live-In Care Assistants to provide vital support to clients in their own homes across Norfolk and Suffolk. Immediate full-time live-in opportunities available! Whether you re an experienced Support Worker, Home Care Assistant, or have a background in Domiciliary Care or even if you ve cared for a loved one we d love to hear from you. We cover travel costs for training. Be part of a supportive team that s making a genuine difference every day. Reports to: Care Coordinator/ Home Care Manager Key duties and responsibilities As a live-in carer, your responsibilities typically include: Personal Care: Assisting with activities of daily living such as bathing, dressing, grooming, toileting, and mobility support. Medication Management: Ensuring the client takes their medications as prescribed, maintaining accurate records, and monitoring for any adverse reactions. Health Monitoring: Keeping an eye on the client's health condition, reporting any changes or concerns to the appropriate medical professionals or family members. Meal Preparation: Planning and preparing nutritious meals according to any dietary restrictions or preferences the client may have. Housekeeping: Performing light housekeeping tasks such as cleaning, laundry, and tidying up the client's living space to maintain a safe and comfortable environment. Companionship: Providing emotional support, engaging in conversation, and participating in activities the client enjoys to combat loneliness and isolation. Transportation: Assisting with transportation to medical appointments, social outings, or other errands as needed. Documentation: Keeping accurate records of care provided, including any changes in the client's condition, medications administered, and activities completed. Emergency Response: Being prepared to respond calmly and efficiently in case of emergencies, including administering first aid and contacting emergency services if necessary. Skills and attributes A caring and patient nature. Excellent communication skills. The ability to work well under pressure. Previous experience as a carer desirable, but not essential. Education and qualification Full UK driving licence desirable, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.
About the role Join Our Family as a Home Care Assistant We Value You! At Kingsley Home Care Services, we believe in taking care of our carers just as they care for our clients. As an accredited Living Wage employer, we re proud to offer some of the most competitive pay in the area: Paid mileage , in addition to your hourly rate Fully paid training & uniforms no experience needed Use of a pool car Various shifts available including weekends (07:00 & 22:00) & evenings (16:00 & 22:00) Kingsley Home Care Services offers unique, person-centred care, supporting clients to live their chosen lifestyle from the comfort of their own homes. As part of the award-winning Kingsley Healthcare Group, we have a strong commitment to compassionate care and give you the tools and support to truly make a difference. 2024 Health Investors Residential Elderly Care Provider of the Year Top 20 large UK care home groups for eight years running url removed No.1 in the UK for workplace wellbeing (Indeed's Better Work Awards 2023) 4.6 Glassdoor rating one of the highest in our sector! We don t just offer a job we offer a career where you re valued. You ll be part of a caring and passionate team, with room to grow and develop your skills. At Kingsley, we prioritise the wellbeing of our staff, because we know happy staff means better care. Reports to: Care Coordinator/ Home Care Manager Key duties and responsibilities As a Home Care Assistant, you ll: Provide high-quality personal care, always respecting client dignity and promoting independence within the clients home Be flexible and adaptable to meet client and business needs Represent Kingsley Home Care with professionalism and pride Skills and attributes A caring, patient nature Excellent communication skills Ability to stay calm under pressure Experience is a plus, but full training is provided Access to a car and full UK driving licence is preferred What will you gain? Join a team that s dedicated to supporting both clients and staff. With opportunities for professional growth and a commitment to wellbeing, you ll have the chance to truly thrive in a rewarding role. Make a real difference join Kingsley Home Care today!
Oct 06, 2025
Full time
About the role Join Our Family as a Home Care Assistant We Value You! At Kingsley Home Care Services, we believe in taking care of our carers just as they care for our clients. As an accredited Living Wage employer, we re proud to offer some of the most competitive pay in the area: Paid mileage , in addition to your hourly rate Fully paid training & uniforms no experience needed Use of a pool car Various shifts available including weekends (07:00 & 22:00) & evenings (16:00 & 22:00) Kingsley Home Care Services offers unique, person-centred care, supporting clients to live their chosen lifestyle from the comfort of their own homes. As part of the award-winning Kingsley Healthcare Group, we have a strong commitment to compassionate care and give you the tools and support to truly make a difference. 2024 Health Investors Residential Elderly Care Provider of the Year Top 20 large UK care home groups for eight years running url removed No.1 in the UK for workplace wellbeing (Indeed's Better Work Awards 2023) 4.6 Glassdoor rating one of the highest in our sector! We don t just offer a job we offer a career where you re valued. You ll be part of a caring and passionate team, with room to grow and develop your skills. At Kingsley, we prioritise the wellbeing of our staff, because we know happy staff means better care. Reports to: Care Coordinator/ Home Care Manager Key duties and responsibilities As a Home Care Assistant, you ll: Provide high-quality personal care, always respecting client dignity and promoting independence within the clients home Be flexible and adaptable to meet client and business needs Represent Kingsley Home Care with professionalism and pride Skills and attributes A caring, patient nature Excellent communication skills Ability to stay calm under pressure Experience is a plus, but full training is provided Access to a car and full UK driving licence is preferred What will you gain? Join a team that s dedicated to supporting both clients and staff. With opportunities for professional growth and a commitment to wellbeing, you ll have the chance to truly thrive in a rewarding role. Make a real difference join Kingsley Home Care today!
Are you looking for a truly rewarding role where you can transform lives? If so, join the adult social care sector and discover a career unlike any other. Adult social care organisations across England are seeking compassionate individuals to join their workforce, giving you the perfect opportunity to build a fulfilling career where you can make a real difference. What is adult social care? Adult social care is all about supporting others, including older adults, people with disabilities, and those managing physical or mental health conditions to maintain their independence and wellbeing. Careers in care makes a real difference - as you will support people to stay connected to their communities and live a more fulfilling life. Do you have what it takes? To begin a career in care, you just need to have a combination of the right skills and values that enable you to provide high-quality care. Many entry-level positions in adult social care don't require prior qualifications or experience as comprehensive on-the-job training is provided once you start. Important values include kindness, compassion, empathy, honesty and reliability, while key skills include good communication, the ability to follow procedures and problem-solving. If this sounds like you, you re a good fit! What roles are available? There are a wide variety of roles in adult social care across a variety of settings and level of progression, meaning that you can find a role that suits you. Some roles you might have heard of are care workers, activities coordinators, personal assistants or even registered managers. No matter the role, you ll develop a deep understanding of the people you support and work alongside dedicated professionals who share your values. Where would you work? While working in a care home is what people typically think about when they think of a job in adult social care. there are a wide variety of other roles which can be based in different settings, like someone else s home (domiciliary care / home care roles) or even in your own home (Shared Lives). What hours would I work? As the sector operates 24/7, it can offer various shift patterns including early mornings, evenings, nights, and weekends. This variety means you can find a role that fits your lifestyle and personal commitments. Are there training and development opportunities? Yes! There are excellent career progression opportunities and adult social care employers often provide comprehensive training programmes for their staff. This can include mandatory training, specialist skills development, and opportunities to gain professional qualifications while working. How to apply: Click the Apply now button below to be redirected to our website. Here, you can read about the different roles and explore the vacancies that are available in your local area. Best of luck!
Oct 06, 2025
Full time
Are you looking for a truly rewarding role where you can transform lives? If so, join the adult social care sector and discover a career unlike any other. Adult social care organisations across England are seeking compassionate individuals to join their workforce, giving you the perfect opportunity to build a fulfilling career where you can make a real difference. What is adult social care? Adult social care is all about supporting others, including older adults, people with disabilities, and those managing physical or mental health conditions to maintain their independence and wellbeing. Careers in care makes a real difference - as you will support people to stay connected to their communities and live a more fulfilling life. Do you have what it takes? To begin a career in care, you just need to have a combination of the right skills and values that enable you to provide high-quality care. Many entry-level positions in adult social care don't require prior qualifications or experience as comprehensive on-the-job training is provided once you start. Important values include kindness, compassion, empathy, honesty and reliability, while key skills include good communication, the ability to follow procedures and problem-solving. If this sounds like you, you re a good fit! What roles are available? There are a wide variety of roles in adult social care across a variety of settings and level of progression, meaning that you can find a role that suits you. Some roles you might have heard of are care workers, activities coordinators, personal assistants or even registered managers. No matter the role, you ll develop a deep understanding of the people you support and work alongside dedicated professionals who share your values. Where would you work? While working in a care home is what people typically think about when they think of a job in adult social care. there are a wide variety of other roles which can be based in different settings, like someone else s home (domiciliary care / home care roles) or even in your own home (Shared Lives). What hours would I work? As the sector operates 24/7, it can offer various shift patterns including early mornings, evenings, nights, and weekends. This variety means you can find a role that fits your lifestyle and personal commitments. Are there training and development opportunities? Yes! There are excellent career progression opportunities and adult social care employers often provide comprehensive training programmes for their staff. This can include mandatory training, specialist skills development, and opportunities to gain professional qualifications while working. How to apply: Click the Apply now button below to be redirected to our website. Here, you can read about the different roles and explore the vacancies that are available in your local area. Best of luck!
Bright Selection are delighted to represent an award-winning domiciliary care provider in the appointment of a Nurse Coordinator in Kent. This is an excellent opportunity to join a highly regarded care provider within a key managerial role, in which you will manage and oversee all aspects of nurse coordination and clinical quality assurance. Requirements Nurse Qualified with Current NMC Pin Experience within a similar managerial role Responsibilities The Nurse Coordinator is a key role within this live-in nursing agency, responsible for managing all aspects of client placements, nurse coordination and clinical quality assurance. You will work closely with your colleagues the Registered Manager and Care Advisory Team, you will oversee the end-to-end delivery of personalised nursing care in clients' homes, ensuring safety, continuity, and a consistently high standard of service. The core focus of the nursing team is to provide the highest quality nursing care to those who wish to receive healthcare in the comfort of their own home instead of receiving this care in a hospital or community setting. Many clients receiving nursing care at home are nearing the end-of-life; my client prides themselves on providing a sensitive, compassionate and dignified pathway, and offering much-needed emotional and practical support to all the family, ensuring our clients are matched with an appropriate nurse, and placements are well co-ordinated and managed to ensure the best possible nursing care is delivered that meets clinical and regulatory guidance and standards. Remuneration This position is offered at a base salary of £34,000 - £36,000pa NEG/DOE, with an annual OTE of £43,000. Please contact Chloe at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.
Oct 03, 2025
Full time
Bright Selection are delighted to represent an award-winning domiciliary care provider in the appointment of a Nurse Coordinator in Kent. This is an excellent opportunity to join a highly regarded care provider within a key managerial role, in which you will manage and oversee all aspects of nurse coordination and clinical quality assurance. Requirements Nurse Qualified with Current NMC Pin Experience within a similar managerial role Responsibilities The Nurse Coordinator is a key role within this live-in nursing agency, responsible for managing all aspects of client placements, nurse coordination and clinical quality assurance. You will work closely with your colleagues the Registered Manager and Care Advisory Team, you will oversee the end-to-end delivery of personalised nursing care in clients' homes, ensuring safety, continuity, and a consistently high standard of service. The core focus of the nursing team is to provide the highest quality nursing care to those who wish to receive healthcare in the comfort of their own home instead of receiving this care in a hospital or community setting. Many clients receiving nursing care at home are nearing the end-of-life; my client prides themselves on providing a sensitive, compassionate and dignified pathway, and offering much-needed emotional and practical support to all the family, ensuring our clients are matched with an appropriate nurse, and placements are well co-ordinated and managed to ensure the best possible nursing care is delivered that meets clinical and regulatory guidance and standards. Remuneration This position is offered at a base salary of £34,000 - £36,000pa NEG/DOE, with an annual OTE of £43,000. Please contact Chloe at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.
CITY & COUNTY HEALTHCARE GROUP LTD
Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Oct 01, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
CITY & COUNTY HEALTHCARE GROUP LTD
Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Oct 01, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Care Coordinator/Administrator Salary: £24,999PA Monday to Friday 37.5hrs (Flexible start/finish) Cardiff Brook Street are hiring an organised and motivated care coordinator for our client in Cardiff. Our client is a compassionate and dynamic domiciliary care provider, dedicated to delivering exceptional support to their clients and fostering a positive, supportive work environment for their team click apply for full job details
Sep 23, 2025
Full time
Care Coordinator/Administrator Salary: £24,999PA Monday to Friday 37.5hrs (Flexible start/finish) Cardiff Brook Street are hiring an organised and motivated care coordinator for our client in Cardiff. Our client is a compassionate and dynamic domiciliary care provider, dedicated to delivering exceptional support to their clients and fostering a positive, supportive work environment for their team click apply for full job details
