Head of Service - Responsive Repairs Bristol- 6 months Interim / Contract Rates- 500 - 900 per day (depending on experience) Housing and Property Repairs Services An established housing organisation is seeking an experienced Head of Service - Responsive Repairs to lead and stabilise its repairs service, ensuring the effective delivery of high-quality responsive repairs across a large and varied housing portfolio. This is a senior interim role with strategic and operational accountability for housing repairs, ideal for a leader who can take ownership of repairs performance, drive service improvement, and embed a strong customer-focused approach to responsive repairs. The Role: Reporting into a Director-level post, you will take full responsibility for the delivery, performance, and continuous improvement of the responsive repairs service, including oversight of repairs to empty homes to support timely and compliant re-letting. Key responsibilities include: Leading the end-to-end repairs service, covering responsive repairs, diagnostics, surveying, scheduling, contractor management, and customer care Ensuring all repairs meet agreed quality standards, compliance requirements, and target timescales Driving improved repairs performance, customer satisfaction, and value for money Managing budgets and resources across a complex repairs and maintenance environment Leading and developing operational teams delivering day-to-day housing repairs Managing senior stakeholders and partners involved in responsive repairs delivery Operating confidently within a political environment while maintaining grip on repairs outcomes Acting as an ambassador for the repairs service and promoting a customer-first culture Key Outcomes: Safe, warm, and secure homes maintained through effective housing repairs A high-performing responsive repairs service with clear accountability and performance control Homes returned to let promptly following completion of required repairs Sustainable long-term improvement in repairs delivery, resident satisfaction, and operational efficiency About You: You will be a credible and experienced senior professional with a strong background in repairs, responsive repairs, or housing maintenance services, likely gained within a local authority, housing association, ALMO, or similar organisation. You will bring: Proven senior leadership experience within repairs or responsive repairs services Strong operational expertise across housing repairs and maintenance Experience managing budgets, contractors, and improvement programmes within a repairs function Excellent stakeholder management skills, particularly around repairs performance A track record of stabilising or transforming underperforming repairs services A collaborative leadership style with a clear focus on customers and repairs outcomes Contract Details Day rate: 500 - 900 per day, depending on experience (IR35 status subject to assessment) Location: Bristol (hybrid working likely) Duration: Interim assignment If you're interested, then please apply or reach out to Ben Dreher at Sellick Partnership, Derby. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 22, 2026
Seasonal
Head of Service - Responsive Repairs Bristol- 6 months Interim / Contract Rates- 500 - 900 per day (depending on experience) Housing and Property Repairs Services An established housing organisation is seeking an experienced Head of Service - Responsive Repairs to lead and stabilise its repairs service, ensuring the effective delivery of high-quality responsive repairs across a large and varied housing portfolio. This is a senior interim role with strategic and operational accountability for housing repairs, ideal for a leader who can take ownership of repairs performance, drive service improvement, and embed a strong customer-focused approach to responsive repairs. The Role: Reporting into a Director-level post, you will take full responsibility for the delivery, performance, and continuous improvement of the responsive repairs service, including oversight of repairs to empty homes to support timely and compliant re-letting. Key responsibilities include: Leading the end-to-end repairs service, covering responsive repairs, diagnostics, surveying, scheduling, contractor management, and customer care Ensuring all repairs meet agreed quality standards, compliance requirements, and target timescales Driving improved repairs performance, customer satisfaction, and value for money Managing budgets and resources across a complex repairs and maintenance environment Leading and developing operational teams delivering day-to-day housing repairs Managing senior stakeholders and partners involved in responsive repairs delivery Operating confidently within a political environment while maintaining grip on repairs outcomes Acting as an ambassador for the repairs service and promoting a customer-first culture Key Outcomes: Safe, warm, and secure homes maintained through effective housing repairs A high-performing responsive repairs service with clear accountability and performance control Homes returned to let promptly following completion of required repairs Sustainable long-term improvement in repairs delivery, resident satisfaction, and operational efficiency About You: You will be a credible and experienced senior professional with a strong background in repairs, responsive repairs, or housing maintenance services, likely gained within a local authority, housing association, ALMO, or similar organisation. You will bring: Proven senior leadership experience within repairs or responsive repairs services Strong operational expertise across housing repairs and maintenance Experience managing budgets, contractors, and improvement programmes within a repairs function Excellent stakeholder management skills, particularly around repairs performance A track record of stabilising or transforming underperforming repairs services A collaborative leadership style with a clear focus on customers and repairs outcomes Contract Details Day rate: 500 - 900 per day, depending on experience (IR35 status subject to assessment) Location: Bristol (hybrid working likely) Duration: Interim assignment If you're interested, then please apply or reach out to Ben Dreher at Sellick Partnership, Derby. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
We are the UK's leading supplier of quality timber doors, a successful family run business looking for an experience and enthusiastic Distribution Supervisor to overseeing the daily operations of the transport team. Working from our Head Office based in Northolt as part of our professional and friendly team modern office/warehouse environment. We offer a salary up to £36k, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. Reporting to the Warehouse Manager, you will be joining a busy Warehousing and Distribution team. This role is a crucial to ensuring our customers receive their orders in a timely manner, you will be managing drivers, coordinating van routes (using MaxOptra), monitoring vehicle conditions, and ensuring smooth warehouse operations. The role would suit candidates from a retail, distribution, transport or warehouse background with experience logistics and coordinating deliveries whilst maintaining high safety and service standards. If you are used to working to lead times, managing deliveries, scheduling and, have the ability to multitask please apply. Your key duties will be: Driver Management: Optimize driver schedules and resources to ensure timely and efficient deliveries, while monitoring driver performance through regular reviews of speeding, harsh driving, and penalties. Compliance Oversight: Ensure strict compliance with transportation regulations, including driver working hours, legal documentation, and licensing (e.g., CPC certification). Driver Development & Training: Support driver development by ensuring all certifications are up-to-date. Assist in the induction of new starters and provide ongoing training and observation to ensure high performance. Performance Reporting: Generate and provide regular reports to management on key performance indicators (KPIs), such as delivery efficiency, driver hours, and vehicle conditions. Incident Management: Coordinate swift responses to accidents, vehicle breakdowns, or urgent delivery issues, ensuring minimal disruption to operations. Van Routing & Delivery Optimization: Manage the daily routing of delivery vans, ensuring that vehicle capacity is maximized and that all relevant paperwork is accurately completed. Experience of using routing software such as Maxoptra is essential Vehicle Maintenance & Checks: Oversee daily and weekly vehicle inspections, ensuring any damages or discrepancies are promptly reported to the Warehouse Manager. Book vehicles for servicing and repairs as necessary. Customer Service Support: Ensure high levels of customer service by promptly addressing issues such as incomplete or delayed deliveries, and liaising with the Customer Service Team to resolve problems. Health & Safety Compliance: Monitor health and safety standards within the transport team, addressing or reporting any issues to ensure a safe working environment. Team Leadership: Lead by example, demonstrating strong time management, professionalism, and work ethic. Provide feedback to the Line Manager on team performance, recognizing achievements and offering constructive criticism as needed. Change Management: Lead the team through changes to working processes or procedures, ensuring smooth adaptation and continued productivity. Additional Responsibilities: Provide cover for the Warehouse Manager or other supervisors during periods of absence. Perform any other ad hoc duties or projects as required. To be successful for the Distribution Supervisor role you will have proven experience in a supervisory role, ideally in a warehouse, wholesale, retail or trade sector where you have scheduled and co-ordinated deliveries. You must have previously interacted with drivers in person and by telephone and have previous worked with routing software such as MaxOptra. You should have excellent communication and customer service skills, the ability to manage multiple priorities and work under pressure. Experience of health and safety monitoring and reporting, and strong knowledge of transport regulations and compliance is essential for this role along with strong leadership skills and the ability to motivate and develop team members. The role would suit candidates seeking to join a large, well established and secure company who can offer full training and the chance to learn and develop. In return we offer a salary up to £36k, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. Please send your CV for immediate consideration.
May 21, 2026
Full time
We are the UK's leading supplier of quality timber doors, a successful family run business looking for an experience and enthusiastic Distribution Supervisor to overseeing the daily operations of the transport team. Working from our Head Office based in Northolt as part of our professional and friendly team modern office/warehouse environment. We offer a salary up to £36k, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. Reporting to the Warehouse Manager, you will be joining a busy Warehousing and Distribution team. This role is a crucial to ensuring our customers receive their orders in a timely manner, you will be managing drivers, coordinating van routes (using MaxOptra), monitoring vehicle conditions, and ensuring smooth warehouse operations. The role would suit candidates from a retail, distribution, transport or warehouse background with experience logistics and coordinating deliveries whilst maintaining high safety and service standards. If you are used to working to lead times, managing deliveries, scheduling and, have the ability to multitask please apply. Your key duties will be: Driver Management: Optimize driver schedules and resources to ensure timely and efficient deliveries, while monitoring driver performance through regular reviews of speeding, harsh driving, and penalties. Compliance Oversight: Ensure strict compliance with transportation regulations, including driver working hours, legal documentation, and licensing (e.g., CPC certification). Driver Development & Training: Support driver development by ensuring all certifications are up-to-date. Assist in the induction of new starters and provide ongoing training and observation to ensure high performance. Performance Reporting: Generate and provide regular reports to management on key performance indicators (KPIs), such as delivery efficiency, driver hours, and vehicle conditions. Incident Management: Coordinate swift responses to accidents, vehicle breakdowns, or urgent delivery issues, ensuring minimal disruption to operations. Van Routing & Delivery Optimization: Manage the daily routing of delivery vans, ensuring that vehicle capacity is maximized and that all relevant paperwork is accurately completed. Experience of using routing software such as Maxoptra is essential Vehicle Maintenance & Checks: Oversee daily and weekly vehicle inspections, ensuring any damages or discrepancies are promptly reported to the Warehouse Manager. Book vehicles for servicing and repairs as necessary. Customer Service Support: Ensure high levels of customer service by promptly addressing issues such as incomplete or delayed deliveries, and liaising with the Customer Service Team to resolve problems. Health & Safety Compliance: Monitor health and safety standards within the transport team, addressing or reporting any issues to ensure a safe working environment. Team Leadership: Lead by example, demonstrating strong time management, professionalism, and work ethic. Provide feedback to the Line Manager on team performance, recognizing achievements and offering constructive criticism as needed. Change Management: Lead the team through changes to working processes or procedures, ensuring smooth adaptation and continued productivity. Additional Responsibilities: Provide cover for the Warehouse Manager or other supervisors during periods of absence. Perform any other ad hoc duties or projects as required. To be successful for the Distribution Supervisor role you will have proven experience in a supervisory role, ideally in a warehouse, wholesale, retail or trade sector where you have scheduled and co-ordinated deliveries. You must have previously interacted with drivers in person and by telephone and have previous worked with routing software such as MaxOptra. You should have excellent communication and customer service skills, the ability to manage multiple priorities and work under pressure. Experience of health and safety monitoring and reporting, and strong knowledge of transport regulations and compliance is essential for this role along with strong leadership skills and the ability to motivate and develop team members. The role would suit candidates seeking to join a large, well established and secure company who can offer full training and the chance to learn and develop. In return we offer a salary up to £36k, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. Please send your CV for immediate consideration.
Aran Insulation Limited
High Wycombe, Buckinghamshire
LOCATION: Field-based role covering Buckinghamshire and Oxfordshire REPORTING TO: Contracts Manager RESPONSIBLE FOR: Managing site operations and supervising the installer crew Job Role: Working with Aran's Management team to provide supervision of the installations to enable completion of contracts in accordance with the requirements of our third-party accreditations and in line with Health, Safety and Environmental requirements. This will entail regular site visits to ensure works are being completed to the specification. Preparation & collation of all required paperwork to enable invoicing & handover as required, projects require inspection on completion to ensure all works completed & correctly, inspection forms to be completed, hand over forms to be issued to client on completion, primarily throughout East Anglia, South East and Midlands areas of England. Key Responsibilities: Provide effective site supervision to ensure high-quality workmanship and adherence to project timelines Oversee the smooth running of on-site contracts to ensure timely and efficient project delivery Ensure compliance with health and safety regulations across all sites Monitor and verify that all works are carried out to required standards and specifications Conduct monthly audits and inspections to assess site conditions and performance Attend site meetings to discuss project progress, concerns, and solutions Facilitate site handovers, ensuring all necessary documentation and instructions are in place Manage complaints and resolutions, addressing client or team concerns promptly Oversee the management, maintenance, and usage of plant, tools, and equipment Coordinate servicing, repairs, and replacements of equipment as needed Provide training and support to field staff to enhance skills and ensure compliance Perform regular van checks to ensure vehicle readiness and safety Maintain warehouse organization and ensure all materials are properly stored and accounted for Maintain and organise own diary, ensuring efficient scheduling and task prioritisation Address and resolve onsite issues as they arise Handle and respond to daily calls and inquiries from employed installers, surveyors, subcontractors, and customers, ensuring their needs are addressed quickly and effectively Perform additional ad hoc duties as required by the business to support operational needs Contract Duties: Work closely with the Management team on various projects, conducting site inspections to identify potential issues, risks, and opportunities for additional work. Manage multiple projects at once, ensuring efficient time management and attention to detail. Attend project meetings and technical discussions, contributing insights on project feasibility and challenges. Communicate effectively with clients, subcontractors, the public, and colleagues to build and maintain positive relationships. Visit potential new sites to assess their suitability and gather information for project planning. Develop and maintain strong working relationships with installers, surveyors, subcontractors, and other key stakeholders to ensure smooth project execution. Manage labour and subcontractor needs, listening to clients and using experience to understand and exceed their expectations. Perform other ad hoc duties as required to support the business's ongoing needs. Essential: Full UK car driving license and meet our insurers requirements for cover Site Supervision Experience: Preferably within the insulation, retrofit, and renewables sectors. Client and Contractor Management: Skilled in dealing with clients and contractors, including managing expectations and resolving disputes. Conflict Resolution: Proficient in handling complaints and managing conflict effectively, ensuring timely and satisfactory resolutions. Communication Skills: Excellent communication abilities, with a talent for building strong relationships and fostering collaboration among teams and stakeholders. Problem-Solving Ability: Capable of acting swiftly in a fast-paced environment, demonstrating a proactive, problem-solving approach to unforeseen challenges. Quality-Driven: Strong commitment to ensuring installations are completed 'Right First Time', consistently aligning with company values and quality standards. Leadership Experience: Proven experience leading teams, providing direction and motivation to achieve project objectives efficiently and to a high standard. Desirables: CSCS SMSTS / SSSTS Managing Safety IOSH The Field Supervisor will be based on site and will work Monday to Friday 8am to 4pm, however on occasions will be required to work outside these hours. Staff are required to attend occasional training courses, conferences and meetings that may necessitate staying away from home overnight. Note: This is a description of the job as it is constituted at the date shown. It is the practice of Aran Insulation Limited to periodically review Job Descriptions to ensure they relate to the job performed, or to incorporate any proposed changes. Aran Insulation Limited is fully committed to Equality, Diversity and Inclusion in all areas of our business including the appointment of staff. We ensure that applicants who meet our shortlisting criteria are invited to our recruitment process. Due to the nature of our work, we undertake criminal record checks with the Disclosure and Barring Service for all successful applicants, and periodically thereafter. Should an applicant not satisfy our background checks any conditional offer of employment or employment may be withdrawn. Job Type: Full-time Pay: From £35,000.00 per year Benefits: Company events Company pension Free parking On-site parking Referral programme Sick pay Experience: Supervising: 1 year (preferred) Licence/Certification: Driving Licence (required) Work Location: On the road
Oct 05, 2025
Full time
LOCATION: Field-based role covering Buckinghamshire and Oxfordshire REPORTING TO: Contracts Manager RESPONSIBLE FOR: Managing site operations and supervising the installer crew Job Role: Working with Aran's Management team to provide supervision of the installations to enable completion of contracts in accordance with the requirements of our third-party accreditations and in line with Health, Safety and Environmental requirements. This will entail regular site visits to ensure works are being completed to the specification. Preparation & collation of all required paperwork to enable invoicing & handover as required, projects require inspection on completion to ensure all works completed & correctly, inspection forms to be completed, hand over forms to be issued to client on completion, primarily throughout East Anglia, South East and Midlands areas of England. Key Responsibilities: Provide effective site supervision to ensure high-quality workmanship and adherence to project timelines Oversee the smooth running of on-site contracts to ensure timely and efficient project delivery Ensure compliance with health and safety regulations across all sites Monitor and verify that all works are carried out to required standards and specifications Conduct monthly audits and inspections to assess site conditions and performance Attend site meetings to discuss project progress, concerns, and solutions Facilitate site handovers, ensuring all necessary documentation and instructions are in place Manage complaints and resolutions, addressing client or team concerns promptly Oversee the management, maintenance, and usage of plant, tools, and equipment Coordinate servicing, repairs, and replacements of equipment as needed Provide training and support to field staff to enhance skills and ensure compliance Perform regular van checks to ensure vehicle readiness and safety Maintain warehouse organization and ensure all materials are properly stored and accounted for Maintain and organise own diary, ensuring efficient scheduling and task prioritisation Address and resolve onsite issues as they arise Handle and respond to daily calls and inquiries from employed installers, surveyors, subcontractors, and customers, ensuring their needs are addressed quickly and effectively Perform additional ad hoc duties as required by the business to support operational needs Contract Duties: Work closely with the Management team on various projects, conducting site inspections to identify potential issues, risks, and opportunities for additional work. Manage multiple projects at once, ensuring efficient time management and attention to detail. Attend project meetings and technical discussions, contributing insights on project feasibility and challenges. Communicate effectively with clients, subcontractors, the public, and colleagues to build and maintain positive relationships. Visit potential new sites to assess their suitability and gather information for project planning. Develop and maintain strong working relationships with installers, surveyors, subcontractors, and other key stakeholders to ensure smooth project execution. Manage labour and subcontractor needs, listening to clients and using experience to understand and exceed their expectations. Perform other ad hoc duties as required to support the business's ongoing needs. Essential: Full UK car driving license and meet our insurers requirements for cover Site Supervision Experience: Preferably within the insulation, retrofit, and renewables sectors. Client and Contractor Management: Skilled in dealing with clients and contractors, including managing expectations and resolving disputes. Conflict Resolution: Proficient in handling complaints and managing conflict effectively, ensuring timely and satisfactory resolutions. Communication Skills: Excellent communication abilities, with a talent for building strong relationships and fostering collaboration among teams and stakeholders. Problem-Solving Ability: Capable of acting swiftly in a fast-paced environment, demonstrating a proactive, problem-solving approach to unforeseen challenges. Quality-Driven: Strong commitment to ensuring installations are completed 'Right First Time', consistently aligning with company values and quality standards. Leadership Experience: Proven experience leading teams, providing direction and motivation to achieve project objectives efficiently and to a high standard. Desirables: CSCS SMSTS / SSSTS Managing Safety IOSH The Field Supervisor will be based on site and will work Monday to Friday 8am to 4pm, however on occasions will be required to work outside these hours. Staff are required to attend occasional training courses, conferences and meetings that may necessitate staying away from home overnight. Note: This is a description of the job as it is constituted at the date shown. It is the practice of Aran Insulation Limited to periodically review Job Descriptions to ensure they relate to the job performed, or to incorporate any proposed changes. Aran Insulation Limited is fully committed to Equality, Diversity and Inclusion in all areas of our business including the appointment of staff. We ensure that applicants who meet our shortlisting criteria are invited to our recruitment process. Due to the nature of our work, we undertake criminal record checks with the Disclosure and Barring Service for all successful applicants, and periodically thereafter. Should an applicant not satisfy our background checks any conditional offer of employment or employment may be withdrawn. Job Type: Full-time Pay: From £35,000.00 per year Benefits: Company events Company pension Free parking On-site parking Referral programme Sick pay Experience: Supervising: 1 year (preferred) Licence/Certification: Driving Licence (required) Work Location: On the road
