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people advisor temp 3 6 months
Office Angels
Facilities Coordinator - Arlington
Office Angels
Facilities Coordinator (MUST HAVE EXPERIENCE) Pay rate: 16.48 an hour Working days: Monday to friday Location: Camden Town Contract Type: Temporary 3 MONTHS What You'll Do: As our Facilities Coordinator, you will play a vital role in ensuring our housing facilities are maintained to the highest standards. Your responsibilities will include: Principle contact for Renovo, cheques and other all contractors coming into the Arlington Building. Building and maintaining strong Strategic relationships including meetings, KPIs, SLAs, contract review, and VFM. Liaison with internal partners including Care and Support, Finance, Development and Central Operations Lead on the property's Health and Safety and Fire Safety compliance Training and technical advisor for GMs, colleagues and in liaison with the central team Manage the facilities within Arlington. Review contract terms and contractor performance on a regular basis to ensure that a value for money, high standard service is consistently achieved. Negotiate new contracts with providers as appropriate Oversee the Health & Safety - Work Station Assessments within Arlington. Responsible for the security and key holding of office buildings. Assist in maintaining video security - Assist in arranging installations, maintenance and call out arrangements of Intruder alarms, fire alarms, access/security control systems within offices Implement security procedures regarding building, contents, and staff. Oversee contract security in conjunction with Security Company out of hours call out. Ensure that all tasks are log via the service now system, send reports when required on a monthly basis's. Arrange for office repairs and maintenance to be carried out to appropriate standard and regular annual servicing of appliances. Essential Knowledge, Skills and Experience Experience of working within the Housing or Facilities management sector. Educated to GCSE level or equivalent Good working knowledge of Microsoft Word, Excel and Outlook Good inter-personal skills The ability to coordinate and direct repair and cleaning teams Ability to work on own initiative work under pressure to meet deadlines and deliver projects on time i.e. office relocations - office moves or new offices open / closing Ability to be flexibility over working times as out of hour's cover will be required including evenings and weekends for project / building works Awareness and commitment to providing a customer focused service Build and maintain effective links with all Staff, Contractor and external Customers Health and Safety awareness Ability to work as part of a team and on own initiative Knowledge of current legislation, regulation and best practice and the ability to use this knowledge to develop staff and services . How to Apply: Please send your CV! Join us in creating a welcoming and well-maintained environment for our residents! Don't miss out on this chance to make a difference in Arlington. Apply today, and let's work together to make our facilities shine! We can't wait to meet you! Note: This is a temporary position based in Camden Town with competitive pay and the potential for future opportunities. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 07, 2026
Seasonal
Facilities Coordinator (MUST HAVE EXPERIENCE) Pay rate: 16.48 an hour Working days: Monday to friday Location: Camden Town Contract Type: Temporary 3 MONTHS What You'll Do: As our Facilities Coordinator, you will play a vital role in ensuring our housing facilities are maintained to the highest standards. Your responsibilities will include: Principle contact for Renovo, cheques and other all contractors coming into the Arlington Building. Building and maintaining strong Strategic relationships including meetings, KPIs, SLAs, contract review, and VFM. Liaison with internal partners including Care and Support, Finance, Development and Central Operations Lead on the property's Health and Safety and Fire Safety compliance Training and technical advisor for GMs, colleagues and in liaison with the central team Manage the facilities within Arlington. Review contract terms and contractor performance on a regular basis to ensure that a value for money, high standard service is consistently achieved. Negotiate new contracts with providers as appropriate Oversee the Health & Safety - Work Station Assessments within Arlington. Responsible for the security and key holding of office buildings. Assist in maintaining video security - Assist in arranging installations, maintenance and call out arrangements of Intruder alarms, fire alarms, access/security control systems within offices Implement security procedures regarding building, contents, and staff. Oversee contract security in conjunction with Security Company out of hours call out. Ensure that all tasks are log via the service now system, send reports when required on a monthly basis's. Arrange for office repairs and maintenance to be carried out to appropriate standard and regular annual servicing of appliances. Essential Knowledge, Skills and Experience Experience of working within the Housing or Facilities management sector. Educated to GCSE level or equivalent Good working knowledge of Microsoft Word, Excel and Outlook Good inter-personal skills The ability to coordinate and direct repair and cleaning teams Ability to work on own initiative work under pressure to meet deadlines and deliver projects on time i.e. office relocations - office moves or new offices open / closing Ability to be flexibility over working times as out of hour's cover will be required including evenings and weekends for project / building works Awareness and commitment to providing a customer focused service Build and maintain effective links with all Staff, Contractor and external Customers Health and Safety awareness Ability to work as part of a team and on own initiative Knowledge of current legislation, regulation and best practice and the ability to use this knowledge to develop staff and services . How to Apply: Please send your CV! Join us in creating a welcoming and well-maintained environment for our residents! Don't miss out on this chance to make a difference in Arlington. Apply today, and let's work together to make our facilities shine! We can't wait to meet you! Note: This is a temporary position based in Camden Town with competitive pay and the potential for future opportunities. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Search
Graduate Recruitment Consultant - Healthcare - Immediate Start
Search City, Leeds
Graduate Recruitment Consultant - Healthcare Division Leeds City Centre 26,500- 27,500 Are you a natural relationship builder with a track record in receiving exceptional feedback for the work you do, especially when dealing with other people? Do you naturally go over and above to do a good job, really pushing to carve out a successful sales career for yourself? Search is hiring a Trainee Recruitment Consultant to join our Healthcare team in Leeds. This is a great opportunity to learn from a supportive and experienced group of recruiters who will help you build your skills and confidence in the industry. You'll be working on roles in the Nursing, Health and Social Care sector, playing a key part in connecting people with great opportunities and supporting this vital support system. Why Join Us? Build your own desk from day one, focusing on the temporary recruitment market while working closely with key clients. Earn commission immediately with a 0% threshold for your first six months - quickly seeing the financial rewards for your hard work. Take control of your career with clear, flexible progression paths - whether you're aiming to be a top biller or grow into a leadership role. Develop your skills with confidence, thanks to our award-winning training and personalised 1:1 coaching tailored to your growth. Be part of a culture that celebrates success - think fine dining, axe throwing, cocktail masterclasses, and annual European trips for our top performers. The Role: Build and maintain strong relationships with existing clients, while actively identifying and pursuing new business opportunities through B2B sales. Source top-tier candidates using advertising, LinkedIn and leading job boards. Conduct interviews to assess candidates' suitability, ensuring a strong match for each role. Manage the full recruitment process, from registration to placement, creating a seamless experience for both clients and candidates. Act as a trusted advisor to clients, fully understanding their hiring needs and delivering tailored recruitment solutions. Grow your personal brand by consistently exceeding targets and establishing yourself as a specialist in your market. What We're Looking For: Proven experience within a business development or sales role, with a strong track record of consistently meeting KPIs and hitting financial targets. Confidence in building and managing client relationships, with the ability to handle objections and negotiate effectively when needed. Exceptional communication skills, with a natural ability to influence, build rapport, and engage with stakeholders at all levels. How Will You Benefit? Earn up to 35% commission on your billings, with monthly, quarterly, and annual payments - rewarding your success at every step! Structured career progression from day one, supported by our dedicated Talent Development team and ongoing training. FlexHoliday Scheme, allowing you to buy and sell up to 5 days of annual leave through salary sacrifice. Celebrate in style at our exclusive Quarterly and Annual Highflyer events - with Marbella booked for 2027! EV Car benefit scheme available through our partner, Tusker. Lifestyle perks and wellbeing discounts via Perkbox - Keeping you motivated both in and out of work. Monthly company-wide business updates with early 3pm finishes to kick-start your weekend. Dedicated marketing and back-office support, so you can focus on what you do best - recruiting! If you're ambitious, driven, and ready to supercharge your recruitment career, apply today or get in touch with Katie Ball to learn more! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 03, 2026
Full time
Graduate Recruitment Consultant - Healthcare Division Leeds City Centre 26,500- 27,500 Are you a natural relationship builder with a track record in receiving exceptional feedback for the work you do, especially when dealing with other people? Do you naturally go over and above to do a good job, really pushing to carve out a successful sales career for yourself? Search is hiring a Trainee Recruitment Consultant to join our Healthcare team in Leeds. This is a great opportunity to learn from a supportive and experienced group of recruiters who will help you build your skills and confidence in the industry. You'll be working on roles in the Nursing, Health and Social Care sector, playing a key part in connecting people with great opportunities and supporting this vital support system. Why Join Us? Build your own desk from day one, focusing on the temporary recruitment market while working closely with key clients. Earn commission immediately with a 0% threshold for your first six months - quickly seeing the financial rewards for your hard work. Take control of your career with clear, flexible progression paths - whether you're aiming to be a top biller or grow into a leadership role. Develop your skills with confidence, thanks to our award-winning training and personalised 1:1 coaching tailored to your growth. Be part of a culture that celebrates success - think fine dining, axe throwing, cocktail masterclasses, and annual European trips for our top performers. The Role: Build and maintain strong relationships with existing clients, while actively identifying and pursuing new business opportunities through B2B sales. Source top-tier candidates using advertising, LinkedIn and leading job boards. Conduct interviews to assess candidates' suitability, ensuring a strong match for each role. Manage the full recruitment process, from registration to placement, creating a seamless experience for both clients and candidates. Act as a trusted advisor to clients, fully understanding their hiring needs and delivering tailored recruitment solutions. Grow your personal brand by consistently exceeding targets and establishing yourself as a specialist in your market. What We're Looking For: Proven experience within a business development or sales role, with a strong track record of consistently meeting KPIs and hitting financial targets. Confidence in building and managing client relationships, with the ability to handle objections and negotiate effectively when needed. Exceptional communication skills, with a natural ability to influence, build rapport, and engage with stakeholders at all levels. How Will You Benefit? Earn up to 35% commission on your billings, with monthly, quarterly, and annual payments - rewarding your success at every step! Structured career progression from day one, supported by our dedicated Talent Development team and ongoing training. FlexHoliday Scheme, allowing you to buy and sell up to 5 days of annual leave through salary sacrifice. Celebrate in style at our exclusive Quarterly and Annual Highflyer events - with Marbella booked for 2027! EV Car benefit scheme available through our partner, Tusker. Lifestyle perks and wellbeing discounts via Perkbox - Keeping you motivated both in and out of work. Monthly company-wide business updates with early 3pm finishes to kick-start your weekend. Dedicated marketing and back-office support, so you can focus on what you do best - recruiting! If you're ambitious, driven, and ready to supercharge your recruitment career, apply today or get in touch with Katie Ball to learn more! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Office Angels
Temporary Clinical Customer Experience Specialist - Audiology
Office Angels City, London
Temporary Clinical Customer Experience Specialist - Audiology (6 month Maternity Cover) Location: Home / Remote (UK-wide Travel) must hold valid UK driving licence and car Start date : asap Hourly rate: 28.21 per hour ( 55,000 per year) Duration: 6 months with possible extension Hybrid: 3 days per week driving to visit UK based clinicians and 2 days working from home Join Our Mission to Transform Ear and Hearing Health! Are you passionate about making a difference in people's lives? Do you thrive in a dynamic healthcare environment? If so, we have an exciting opportunity for you! Our client, a forward-thinking healthcare organisation, is seeking a Clinical Customer Experience Specialist to join their innovative Customer Experience team. About the Role: As a Clinical Customer Experience Specialist, you will play a pivotal role in enhancing ear and hearing health services across the UK. Your primary responsibility will be to guide customers from on boarding through training to successful utilisation of our services, ultimately improving patient outcomes and ensuring customer satisfaction. Key Responsibilities: Build and nurture strong relationships with clinical teams and healthcare providers. Act as a trusted advisor and main point of contact for customers, addressing challenges and providing tailored solutions. Deliver engaging and comprehensive clinical training sessions to ensure clinicians are confident in using our features. Develop and execute initiatives to increase awareness of the importance of regular ear and hearing checks. Conduct regular customer site visits to monitor progress, provide support, and conduct educational workshops. Analyze customer metrics and provide insights to drive improvements and enhance customer experience. Your Profile: We are looking for a dynamic, self-motivated individual with: A background in clinical healthcare or audiology, with proven experience in delivering effective training. Excellent relationship-building skills, whether over the phone or in-person. The ability to analyze data and draw insights to inform customer strategies. A proactive and solution-focused mindset, capable of thriving in a fast-paced environment. A willingness to travel extensively across the UK, holding a valid UK driving license. Please email your CV to: (url removed) If you're ready to take on a rewarding challenge and make a real impact in healthcare, we want to hear from you! Apply today to join a vibrant team dedicated to excellence and innovation. This is your chance to be part of something great! We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy tort you.o supp Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 30, 2026
Seasonal
Temporary Clinical Customer Experience Specialist - Audiology (6 month Maternity Cover) Location: Home / Remote (UK-wide Travel) must hold valid UK driving licence and car Start date : asap Hourly rate: 28.21 per hour ( 55,000 per year) Duration: 6 months with possible extension Hybrid: 3 days per week driving to visit UK based clinicians and 2 days working from home Join Our Mission to Transform Ear and Hearing Health! Are you passionate about making a difference in people's lives? Do you thrive in a dynamic healthcare environment? If so, we have an exciting opportunity for you! Our client, a forward-thinking healthcare organisation, is seeking a Clinical Customer Experience Specialist to join their innovative Customer Experience team. About the Role: As a Clinical Customer Experience Specialist, you will play a pivotal role in enhancing ear and hearing health services across the UK. Your primary responsibility will be to guide customers from on boarding through training to successful utilisation of our services, ultimately improving patient outcomes and ensuring customer satisfaction. Key Responsibilities: Build and nurture strong relationships with clinical teams and healthcare providers. Act as a trusted advisor and main point of contact for customers, addressing challenges and providing tailored solutions. Deliver engaging and comprehensive clinical training sessions to ensure clinicians are confident in using our features. Develop and execute initiatives to increase awareness of the importance of regular ear and hearing checks. Conduct regular customer site visits to monitor progress, provide support, and conduct educational workshops. Analyze customer metrics and provide insights to drive improvements and enhance customer experience. Your Profile: We are looking for a dynamic, self-motivated individual with: A background in clinical healthcare or audiology, with proven experience in delivering effective training. Excellent relationship-building skills, whether over the phone or in-person. The ability to analyze data and draw insights to inform customer strategies. A proactive and solution-focused mindset, capable of thriving in a fast-paced environment. A willingness to travel extensively across the UK, holding a valid UK driving license. Please email your CV to: (url removed) If you're ready to take on a rewarding challenge and make a real impact in healthcare, we want to hear from you! Apply today to join a vibrant team dedicated to excellence and innovation. This is your chance to be part of something great! We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy tort you.o supp Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Brook Street
Customer Service Advisor - Telephony
Brook Street Newcastle Upon Tyne, Tyne And Wear
HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZWorking as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: £13.91 per hour pay rate (equivalent to £26,763FTE salary) Start date July 2025 upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZWorking as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: £13.91 per hour pay rate (equivalent to £26,763FTE salary) Start date July 2025 upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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