Ernest Gordon Recruitment Limited
Ascot, Berkshire
Reception Shift Supervisor (4 on 4 off) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays + Progression Ascot Are you a Reception or Front of House Supervisor with luxury hospitality experience using Opera systems, looking to join a world-class 5-star hotel where you'll take ownership of delivering exceptional guest experiences, benefit from genuine progression across a renowned global hotel group, and boost your earnings with a 5,000+ annual bonus? This well-established luxury hotel brand own numerous hotels across some of the world's most recognisable cities including London, Rome and Los Angeles. Since their establishment, they have built a first rate reputation and pride themselves on ongoing development of staff. In this role, you will supervise the Reception and Front of House team on shift within a world-class 5-star hotel, ensuring exceptional guest service and smooth daily operations. You will lead and support Guest Service Coordinators, oversee arrivals and departures, handle guest queries and complaints, and ensure service standards are consistently met. You will use Opera systems to manage reservations, billing, and room movements, while working closely with other departments to deliver a seamless guest experience and support ongoing training and development within the team. In this role, you will use your Reception or Front of House supervisory experience and Opera systems knowledge to lead the team on shift, manage arrivals and departures, handle guest queries and complaints, and ensure smooth 5-star service across all daily operations. The Role Supervise Reception and Front of House team on shift within a 5-star luxury hotel Use Opera systems to manage reservations, billing, and room movements Handle guest queries, complaints, and service recovery 4 on 4 off 12 hour shifts (8AM - 8PM) The Person: Reception or Front of House Supervisor within luxury hospitality Experience using Opera PMS for reservations, billing, and room management Commutable to Ascot Reference: BBBH25279 Reception, Front Office, Guest Services, Guest Experience, Supervisor, Shift Leader, Luxury Hospitality, 5 Star Hotel, Hotel Operations, Opera PMS, Front Desk, Concierge, Team Leadership, Service Excellence, Complaints Handling, Training & Development If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
May 16, 2026
Full time
Reception Shift Supervisor (4 on 4 off) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays + Progression Ascot Are you a Reception or Front of House Supervisor with luxury hospitality experience using Opera systems, looking to join a world-class 5-star hotel where you'll take ownership of delivering exceptional guest experiences, benefit from genuine progression across a renowned global hotel group, and boost your earnings with a 5,000+ annual bonus? This well-established luxury hotel brand own numerous hotels across some of the world's most recognisable cities including London, Rome and Los Angeles. Since their establishment, they have built a first rate reputation and pride themselves on ongoing development of staff. In this role, you will supervise the Reception and Front of House team on shift within a world-class 5-star hotel, ensuring exceptional guest service and smooth daily operations. You will lead and support Guest Service Coordinators, oversee arrivals and departures, handle guest queries and complaints, and ensure service standards are consistently met. You will use Opera systems to manage reservations, billing, and room movements, while working closely with other departments to deliver a seamless guest experience and support ongoing training and development within the team. In this role, you will use your Reception or Front of House supervisory experience and Opera systems knowledge to lead the team on shift, manage arrivals and departures, handle guest queries and complaints, and ensure smooth 5-star service across all daily operations. The Role Supervise Reception and Front of House team on shift within a 5-star luxury hotel Use Opera systems to manage reservations, billing, and room movements Handle guest queries, complaints, and service recovery 4 on 4 off 12 hour shifts (8AM - 8PM) The Person: Reception or Front of House Supervisor within luxury hospitality Experience using Opera PMS for reservations, billing, and room management Commutable to Ascot Reference: BBBH25279 Reception, Front Office, Guest Services, Guest Experience, Supervisor, Shift Leader, Luxury Hospitality, 5 Star Hotel, Hotel Operations, Opera PMS, Front Desk, Concierge, Team Leadership, Service Excellence, Complaints Handling, Training & Development If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
A global hospitality leader located in London is seeking a Front of House Supervisor to assist in managing daily Cafe operations. The successful candidate will ensure high guest satisfaction by mentoring staff, adhering to safety and service standards, and proactively resolving guest complaints. This role requires bilingual communication skills and prior experience in hospitality. Join us to be part of a dynamic team that values health, well-being, and professionalism.
May 14, 2026
Full time
A global hospitality leader located in London is seeking a Front of House Supervisor to assist in managing daily Cafe operations. The successful candidate will ensure high guest satisfaction by mentoring staff, adhering to safety and service standards, and proactively resolving guest complaints. This role requires bilingual communication skills and prior experience in hospitality. Join us to be part of a dynamic team that values health, well-being, and professionalism.
Located in Knightsbridge on the edge of Hyde Park, Bvlgari Hotel London is a haven of calm in the heart of the city, moments away from some of London's most iconic landmarks. Since opening in 2012, Bvlgari has set new benchmarks for luxury hospitality, combining elegant contemporary design with impeccable, personalised service. We are looking for a Floor Housekeeper to join our Housekeeping team and help uphold the exceptional standards of cleanliness, comfort and presentation that define the Bvlgari experience. Working closely with the Executive Housekeeper and Assistant Executive Housekeeper, you will play a key role in the daily supervision of guest rooms and assigned housekeeping areas. You will lead, support and guide Room Attendants and House Porters, ensuring they feel confident, well trained and motivated to deliver service excellence consistently. You will work collaboratively with Front Office, Engineering and other operational teams to ensure guest requests are handled seamlessly, maintenance issues are addressed promptly, and individual guest preferences are respected. A strong eye for detail, pride in immaculate presentation, and a genuine interest in people development are essential to success in this role. Key Responsibilities Supervising the cleanliness and presentation of guest rooms, corridors and housekeeping areas Monitoring service standards and ensuring they consistently meet Bvlgari brand expectations Supporting, training and motivating housekeeping colleagues through active daily leadership Liaising with Engineering to ensure timely maintenance and equipment reliability Controlling the use of linen, amenities, cleaning materials and equipment to minimise waste Supporting projects such as guestroom enhancements and special maintenance initiatives Ensuring full compliance with Health & Safety, COSHH and fire safety procedures What We Are Looking For To be successful in this role, you will have previous experience within a luxury hotel environment, ideally with some supervisory responsibility. You will communicate confidently in English, lead by example, and demonstrate strong organisational skills, flexibility and attention to detail. You will take pride in delivering high standards, enjoy working as part of a team, and understand that outstanding guest experiences are created through engaged and supported colleagues. Why Join Bvlgari Hotel London At Bvlgari Hotel London, you will be part of an iconic luxury brand renowned for elegance, craftsmanship and heartfelt service. We offer a supportive and inclusive working environment where training, wellbeing and career development are truly valued. You will work alongside passionate professionals who share your commitment to excellence, representing a brand that is synonymous with sophistication, discretion and genuine Italian hospitality. Join us, and take pride in creating refined, memorable experiences - for our guests and for one another. Compensation: Competitive salary
May 12, 2026
Full time
Located in Knightsbridge on the edge of Hyde Park, Bvlgari Hotel London is a haven of calm in the heart of the city, moments away from some of London's most iconic landmarks. Since opening in 2012, Bvlgari has set new benchmarks for luxury hospitality, combining elegant contemporary design with impeccable, personalised service. We are looking for a Floor Housekeeper to join our Housekeeping team and help uphold the exceptional standards of cleanliness, comfort and presentation that define the Bvlgari experience. Working closely with the Executive Housekeeper and Assistant Executive Housekeeper, you will play a key role in the daily supervision of guest rooms and assigned housekeeping areas. You will lead, support and guide Room Attendants and House Porters, ensuring they feel confident, well trained and motivated to deliver service excellence consistently. You will work collaboratively with Front Office, Engineering and other operational teams to ensure guest requests are handled seamlessly, maintenance issues are addressed promptly, and individual guest preferences are respected. A strong eye for detail, pride in immaculate presentation, and a genuine interest in people development are essential to success in this role. Key Responsibilities Supervising the cleanliness and presentation of guest rooms, corridors and housekeeping areas Monitoring service standards and ensuring they consistently meet Bvlgari brand expectations Supporting, training and motivating housekeeping colleagues through active daily leadership Liaising with Engineering to ensure timely maintenance and equipment reliability Controlling the use of linen, amenities, cleaning materials and equipment to minimise waste Supporting projects such as guestroom enhancements and special maintenance initiatives Ensuring full compliance with Health & Safety, COSHH and fire safety procedures What We Are Looking For To be successful in this role, you will have previous experience within a luxury hotel environment, ideally with some supervisory responsibility. You will communicate confidently in English, lead by example, and demonstrate strong organisational skills, flexibility and attention to detail. You will take pride in delivering high standards, enjoy working as part of a team, and understand that outstanding guest experiences are created through engaged and supported colleagues. Why Join Bvlgari Hotel London At Bvlgari Hotel London, you will be part of an iconic luxury brand renowned for elegance, craftsmanship and heartfelt service. We offer a supportive and inclusive working environment where training, wellbeing and career development are truly valued. You will work alongside passionate professionals who share your commitment to excellence, representing a brand that is synonymous with sophistication, discretion and genuine Italian hospitality. Join us, and take pride in creating refined, memorable experiences - for our guests and for one another. Compensation: Competitive salary
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, (url removed) and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Working 5 out of 7 days As a Hospitality Assistant Manager, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. You will provide exceptional service to our clients. You'll help Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. You will help drive the hospitality operations to exceed customer requirements, generate new sales leads and actively encourage revenue growth across the department with a approach to profit maximisation. Your key responsibilities will include: Greeting and looking after our guests so they go home delighted Serving customers, ensuring they receive an easy and seamless personalised experience Being knowledgeable about the menu and making recommendations to our guests Representing Compass Group UK&I and maintaining a positive brand image Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Hospitality Assistant will: Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride Take initiative and make decisions that are right for our customers Be an excellent team player with great communication skills Have a desire to succeed in your role Possess the ability to work under pressure Hospitality supervisory experience, with demonstrated ability to lead teams to deliver results Experience of working within brand guidelines to deliver results Experience in highly commercial and price sensitive markets Excellent communication and presentation skills Track record of growing sales and retaining business Foodservice or similar background Previous budget management and/or profit & loss responsibility Ability to communicate effectively to senior stakeholders Can demonstrate commercial awareness I.T & computer literate About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0809/(phone number removed)/(phone number removed)/SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Oct 08, 2025
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, (url removed) and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Working 5 out of 7 days As a Hospitality Assistant Manager, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. You will provide exceptional service to our clients. You'll help Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. You will help drive the hospitality operations to exceed customer requirements, generate new sales leads and actively encourage revenue growth across the department with a approach to profit maximisation. Your key responsibilities will include: Greeting and looking after our guests so they go home delighted Serving customers, ensuring they receive an easy and seamless personalised experience Being knowledgeable about the menu and making recommendations to our guests Representing Compass Group UK&I and maintaining a positive brand image Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Hospitality Assistant will: Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride Take initiative and make decisions that are right for our customers Be an excellent team player with great communication skills Have a desire to succeed in your role Possess the ability to work under pressure Hospitality supervisory experience, with demonstrated ability to lead teams to deliver results Experience of working within brand guidelines to deliver results Experience in highly commercial and price sensitive markets Excellent communication and presentation skills Track record of growing sales and retaining business Foodservice or similar background Previous budget management and/or profit & loss responsibility Ability to communicate effectively to senior stakeholders Can demonstrate commercial awareness I.T & computer literate About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0809/(phone number removed)/(phone number removed)/SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 06, 2025
Full time
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
