NXTGEN is excited to be partnering exclusively with a highly respected and growing business in Colchester to recruit a Senior Accountant into a role that offers something genuinely different to the traditional practice market. This opportunity combines the variety and client exposure of practice with the commercial depth and hands-on business involvement more commonly associated with industry. The work is far more in-depth than a standard practice role, giving you the chance to broaden your exposure, strengthen your commercial understanding, and develop skills that could support a future move into industry leadership or even running your own practice. The business has built a genuine family-feel culture, led by a Director who truly puts people first and believes your life outside of work is just as important as your career. Joining initially as a Senior Accountant, you'll work closely with the Director and become an integral part of the business, with a clear progression pathway into a "right hand person" and Practice Manager-style role as the company continues to grow. This is a fantastic long-term opportunity for someone ambitious who is looking for real progression and impact. Key Responsibilities: Managing a varied portfolio of clients across a range of sectors Preparing and reviewing management accounts and year-end accounts Acting as a trusted advisor to clients, supporting them with commercial and strategic decisions Working closely with clients to improve financial processes, reporting, and efficiencies Supporting with forecasting, budgeting, and financial analysis Building strong relationships with business owners and key stakeholders Supporting and mentoring junior team members where required Working closely with the Director on operational and business growth initiatives Gradually taking on increased responsibility as the role evolves into a senior leadership position What we're looking for: ACA / ACCA qualified or QBE with strong practice experience Strong technical accounting knowledge with the ability to communicate confidently with clients Enjoys getting to know clients and delivering a high-quality service Commercially minded with an interest in how businesses operate beyond the numbers Proactive individual who enjoys variety and takes ownership of their work Experience preparing management accounts and working directly with clients Ambitious and motivated by long-term progression opportunities Strong systems knowledge including Xero, QuickBooks, Sage, and Excel If you're looking for a role that offers something different to the traditional practice route, while providing genuine progression, commercial exposure, and the opportunity to work within a supportive, people-focused environment, we'd love to hear from you. For more information, please contact Annie today.
May 21, 2026
Full time
NXTGEN is excited to be partnering exclusively with a highly respected and growing business in Colchester to recruit a Senior Accountant into a role that offers something genuinely different to the traditional practice market. This opportunity combines the variety and client exposure of practice with the commercial depth and hands-on business involvement more commonly associated with industry. The work is far more in-depth than a standard practice role, giving you the chance to broaden your exposure, strengthen your commercial understanding, and develop skills that could support a future move into industry leadership or even running your own practice. The business has built a genuine family-feel culture, led by a Director who truly puts people first and believes your life outside of work is just as important as your career. Joining initially as a Senior Accountant, you'll work closely with the Director and become an integral part of the business, with a clear progression pathway into a "right hand person" and Practice Manager-style role as the company continues to grow. This is a fantastic long-term opportunity for someone ambitious who is looking for real progression and impact. Key Responsibilities: Managing a varied portfolio of clients across a range of sectors Preparing and reviewing management accounts and year-end accounts Acting as a trusted advisor to clients, supporting them with commercial and strategic decisions Working closely with clients to improve financial processes, reporting, and efficiencies Supporting with forecasting, budgeting, and financial analysis Building strong relationships with business owners and key stakeholders Supporting and mentoring junior team members where required Working closely with the Director on operational and business growth initiatives Gradually taking on increased responsibility as the role evolves into a senior leadership position What we're looking for: ACA / ACCA qualified or QBE with strong practice experience Strong technical accounting knowledge with the ability to communicate confidently with clients Enjoys getting to know clients and delivering a high-quality service Commercially minded with an interest in how businesses operate beyond the numbers Proactive individual who enjoys variety and takes ownership of their work Experience preparing management accounts and working directly with clients Ambitious and motivated by long-term progression opportunities Strong systems knowledge including Xero, QuickBooks, Sage, and Excel If you're looking for a role that offers something different to the traditional practice route, while providing genuine progression, commercial exposure, and the opportunity to work within a supportive, people-focused environment, we'd love to hear from you. For more information, please contact Annie today.
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role to provide maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court . Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you. What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes: Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave Birthday Leave - an extra day off to celebrate your birthday Pension Plan - 5% employer contribution Enhanced Allowances - enhanced sick, maternity and paternity pay Exclusive Discounts - high street, holidays, gyms, entertainment, and more Financial Wellbeing Support - access to salary deducted finance and guidance Wellbeing Resources - employee assistance programme and wellbeing support EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion Sustainable Travel Schemes - Cycle to Work and season ticket loans Career Development - comprehensive training and ongoing development opportunities About the Role As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will: Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses. Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing. Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals. Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards. Manage rotas, resource planning, and service coverage across the court cluster. Promote excellent communication across teams, facilitating team meetings and sharing learning. Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners. Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities. Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team. You will have: A strong understanding of the criminal justice system and the impact of crime on victims and witnesses. Experience delivering services in demanding environments with a focus on customer experience and service excellence. Experience providing guidance, support, or crisis management to staff or service users. Good communication, negotiation, and advisory skills, both written and verbal. The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices. Experience gathering, analysing, and reporting information from multiple sources. Sound IT skills, including the use of Microsoft Office and case management systems. Commitment to safeguarding, equality, diversity, and inclusive practice. Additional Information The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required. About the Witness Service The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defense. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court. This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
May 21, 2026
Full time
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role to provide maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court . Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you. What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes: Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave Birthday Leave - an extra day off to celebrate your birthday Pension Plan - 5% employer contribution Enhanced Allowances - enhanced sick, maternity and paternity pay Exclusive Discounts - high street, holidays, gyms, entertainment, and more Financial Wellbeing Support - access to salary deducted finance and guidance Wellbeing Resources - employee assistance programme and wellbeing support EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion Sustainable Travel Schemes - Cycle to Work and season ticket loans Career Development - comprehensive training and ongoing development opportunities About the Role As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will: Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses. Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing. Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals. Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards. Manage rotas, resource planning, and service coverage across the court cluster. Promote excellent communication across teams, facilitating team meetings and sharing learning. Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners. Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities. Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team. You will have: A strong understanding of the criminal justice system and the impact of crime on victims and witnesses. Experience delivering services in demanding environments with a focus on customer experience and service excellence. Experience providing guidance, support, or crisis management to staff or service users. Good communication, negotiation, and advisory skills, both written and verbal. The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices. Experience gathering, analysing, and reporting information from multiple sources. Sound IT skills, including the use of Microsoft Office and case management systems. Commitment to safeguarding, equality, diversity, and inclusive practice. Additional Information The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required. About the Witness Service The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defense. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court. This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
HR ADVISOR Trinity Estates • £Competitive, aligned to experience • Hybrid ROLE OVERVIEW We need an HR Advisor who can take full ownership of a defined client group and provide confident, commercial HR advice without needing to be micromanaged. You'll be the primary HR point of contact for operational managers, trusted to handle complex employee relations cases end-to-end, lead on TUPE transfers, and approve monthly payroll, all while building the kind of trusted relationships that make a real difference to the business. This is a role for someone who knows their employment law, exercises sound judgement, and is comfortable influencing at all levels. ROLE EXPECTATIONS This is a generalist HR role with a strong case management focus, requiring you to balance advisory work, operational responsibilities, and project contribution at the same time. You will need to guide and influence managers, manage risk, and advise on best practice across a wide range of HR matters - from disciplinary and grievance through to restructuring and family-friendly rights. You will be expected to own your cases, lead on TUPE, and take accountability for payroll approval, working closely with the Senior HR Business Partner and Finance team as required. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Managers in your client group trust you and see you as a credible, go-to HR partner Employee relations cases are handled professionally, compliantly, and with clear outcomes TUPE transfers run smoothly, with full compliance and strong post-transfer integration Payroll is approved accurately and on time each month Your advice is commercially sound, legally compliant, and consistently well-judged HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Providing proactive, expert HR advice to your client group on disciplinary, grievance, performance, absence, and occupational health matters Leading complex employee relations cases from investigation through to hearing and appeal Supporting managers through restructuring, redundancy, and organisational design processes Managing TUPE transfers in and out, including post-transfer harmonisation and integration Reviewing and approving monthly payroll submissions, liaising with Finance on reconciliation and year-end activity Advising on flexible working, family-friendly rights, and reasonable adjustments Supporting the annual performance and reward cycle, and contributing to HR policy and project work WHO THIS ROLE IS FOR This role suits someone who: Has solid HR generalist experience with a strong focus on employee relations and case management Has in-depth knowledge of UK employment law and keeps up to date with legislative developments Is confident operating independently on complex and sensitive issues Communicates clearly and professionally with a wide range of internal and external stakeholders Can influence at all levels and takes a commercial, risk-aware approach to HR advice EXPERIENCE THAT HELPS HR generalist background with strong case management experience In-depth knowledge of UK employment law, including TUPE Experience leading TUPE transfers and supporting post-transfer integration Payroll approval or oversight experience Excellent IT and numeracy skills, including proficiency in Microsoft Office and HRIS systems Ability to handle confidential information and sensitive matters with discretion Experience working to tight and often conflicting timeframes WHAT WE OFFER Competitive salary, aligned to experience Company car or car allowance for field-based roles 24 days holiday plus bank holidays, with additional Christmas closure Pension scheme Vitality private healthcare Perkbox membership with discounts across retail, travel and entertainment Fully funded training and professional development, including paid study leave Employee referral scheme Annual salary review Free eye tests and Cycle to Work scheme Long service award Support for Army Reserve training ABOUT TRINITY ESTATES Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group. Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale. For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation. As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
May 20, 2026
Full time
HR ADVISOR Trinity Estates • £Competitive, aligned to experience • Hybrid ROLE OVERVIEW We need an HR Advisor who can take full ownership of a defined client group and provide confident, commercial HR advice without needing to be micromanaged. You'll be the primary HR point of contact for operational managers, trusted to handle complex employee relations cases end-to-end, lead on TUPE transfers, and approve monthly payroll, all while building the kind of trusted relationships that make a real difference to the business. This is a role for someone who knows their employment law, exercises sound judgement, and is comfortable influencing at all levels. ROLE EXPECTATIONS This is a generalist HR role with a strong case management focus, requiring you to balance advisory work, operational responsibilities, and project contribution at the same time. You will need to guide and influence managers, manage risk, and advise on best practice across a wide range of HR matters - from disciplinary and grievance through to restructuring and family-friendly rights. You will be expected to own your cases, lead on TUPE, and take accountability for payroll approval, working closely with the Senior HR Business Partner and Finance team as required. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Managers in your client group trust you and see you as a credible, go-to HR partner Employee relations cases are handled professionally, compliantly, and with clear outcomes TUPE transfers run smoothly, with full compliance and strong post-transfer integration Payroll is approved accurately and on time each month Your advice is commercially sound, legally compliant, and consistently well-judged HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Providing proactive, expert HR advice to your client group on disciplinary, grievance, performance, absence, and occupational health matters Leading complex employee relations cases from investigation through to hearing and appeal Supporting managers through restructuring, redundancy, and organisational design processes Managing TUPE transfers in and out, including post-transfer harmonisation and integration Reviewing and approving monthly payroll submissions, liaising with Finance on reconciliation and year-end activity Advising on flexible working, family-friendly rights, and reasonable adjustments Supporting the annual performance and reward cycle, and contributing to HR policy and project work WHO THIS ROLE IS FOR This role suits someone who: Has solid HR generalist experience with a strong focus on employee relations and case management Has in-depth knowledge of UK employment law and keeps up to date with legislative developments Is confident operating independently on complex and sensitive issues Communicates clearly and professionally with a wide range of internal and external stakeholders Can influence at all levels and takes a commercial, risk-aware approach to HR advice EXPERIENCE THAT HELPS HR generalist background with strong case management experience In-depth knowledge of UK employment law, including TUPE Experience leading TUPE transfers and supporting post-transfer integration Payroll approval or oversight experience Excellent IT and numeracy skills, including proficiency in Microsoft Office and HRIS systems Ability to handle confidential information and sensitive matters with discretion Experience working to tight and often conflicting timeframes WHAT WE OFFER Competitive salary, aligned to experience Company car or car allowance for field-based roles 24 days holiday plus bank holidays, with additional Christmas closure Pension scheme Vitality private healthcare Perkbox membership with discounts across retail, travel and entertainment Fully funded training and professional development, including paid study leave Employee referral scheme Annual salary review Free eye tests and Cycle to Work scheme Long service award Support for Army Reserve training ABOUT TRINITY ESTATES Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group. Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale. For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation. As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Job Title: Business Development Executive - FCA Regulated Financial Services Location : Watford, Hertfordshire Salary: £26,500 Guaranteed Base Salary + OTE £35K-£38K Performance-Based Commission, Fast-Track Progression to a Senior Account Manager (Retention) with up to base and commission combine £60K-£65K + Job type: Full time, Permanent The Opportunity Most companies talk about progression. At Fortrade, your numbers do the talking. We are a global CFD and Forex trading provider, authorised and regulated by the Financial Conduct Authority (FCA Reference: 609970), established in 2013. Our Watford team works exclusively with UK-based FCA clients in a non-advisory, execution-only environment. We are growing and we are looking for people who want to grow with us - not just fill a seat. What You Will Do: You will join our conversion team, speaking daily with clients who have already shown interest in our platform. Your job is simple in theory and demanding in practice: Build genuine relationships with clients over the phone and by email Provide clear, fair information on our products, platform and educational services Support clients through to creating and activating their live account No cold calling. Existing Inbound Leads Only. Every person you speak to has already registered with us. The Growth Path: This is where it gets interesting. Start as an BDE/Account Manager on the conversion floor. Prove yourself. When your numbers are talking consistently, not occasionally and the door to Senior Account Manager (Retention) opens. That means managing clients who have already deposited, building long-term relationships and a significantly higher earning ceiling. The timeline is yours to control. We have seen it happen in four months. What We Are Looking For: A natural communicator - someone people warm to quickly Resilience under pressure. Not every call goes your way Hunger to grow, not just to start Coachable - the system works if you work it Professional telephone manner and strong written communication Commitment to ethical conduct and FCA compliance standards No finance degree needed. Attitude and drive will take you further here than any qualification. What You Get: One week fully paid in-house training before you take a single call Performance-based commission from your first conversion Weekly and monthly incentives - when the team hits the target, the team goes for lunch Annual salary review Pension Fast-track progression - based entirely on performance Contributory pension after 3 months Employee Assistance Programme - free wellbeing support for you and your family Annual eye test Complimentary snacks and coffee Free on-site parking If your numbers talk, we will listen. Fortrade Ltd is authorised and regulated by the FCA, FRN: 609970. Non-advisory, execution-only role. Employees do not provide financial advice. CFD trading involves significant risk of loss. Please click APPLY to submit your CV for this role. Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role.
May 20, 2026
Full time
Job Title: Business Development Executive - FCA Regulated Financial Services Location : Watford, Hertfordshire Salary: £26,500 Guaranteed Base Salary + OTE £35K-£38K Performance-Based Commission, Fast-Track Progression to a Senior Account Manager (Retention) with up to base and commission combine £60K-£65K + Job type: Full time, Permanent The Opportunity Most companies talk about progression. At Fortrade, your numbers do the talking. We are a global CFD and Forex trading provider, authorised and regulated by the Financial Conduct Authority (FCA Reference: 609970), established in 2013. Our Watford team works exclusively with UK-based FCA clients in a non-advisory, execution-only environment. We are growing and we are looking for people who want to grow with us - not just fill a seat. What You Will Do: You will join our conversion team, speaking daily with clients who have already shown interest in our platform. Your job is simple in theory and demanding in practice: Build genuine relationships with clients over the phone and by email Provide clear, fair information on our products, platform and educational services Support clients through to creating and activating their live account No cold calling. Existing Inbound Leads Only. Every person you speak to has already registered with us. The Growth Path: This is where it gets interesting. Start as an BDE/Account Manager on the conversion floor. Prove yourself. When your numbers are talking consistently, not occasionally and the door to Senior Account Manager (Retention) opens. That means managing clients who have already deposited, building long-term relationships and a significantly higher earning ceiling. The timeline is yours to control. We have seen it happen in four months. What We Are Looking For: A natural communicator - someone people warm to quickly Resilience under pressure. Not every call goes your way Hunger to grow, not just to start Coachable - the system works if you work it Professional telephone manner and strong written communication Commitment to ethical conduct and FCA compliance standards No finance degree needed. Attitude and drive will take you further here than any qualification. What You Get: One week fully paid in-house training before you take a single call Performance-based commission from your first conversion Weekly and monthly incentives - when the team hits the target, the team goes for lunch Annual salary review Pension Fast-track progression - based entirely on performance Contributory pension after 3 months Employee Assistance Programme - free wellbeing support for you and your family Annual eye test Complimentary snacks and coffee Free on-site parking If your numbers talk, we will listen. Fortrade Ltd is authorised and regulated by the FCA, FRN: 609970. Non-advisory, execution-only role. Employees do not provide financial advice. CFD trading involves significant risk of loss. Please click APPLY to submit your CV for this role. Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role.
Graduate Legal Advisor Based in Manchester City Centre Paying 27,000 - 29,000 DOE 5 days on site Days/Hours Monday: 12pm - 8pm Tuesday: 1pm - 9pm Wednesday: 10am - 6pm Thursday: 9am - 5pm Friday: 9am - 5pm The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK, Ireland, Australia and New Zealand. The Role As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: Provide timely legal and financial information to clients adhering to set SLAs and KPIs Manage incoming calls efficiently, either resolving cases independently or distributing them among team members Conduct research and engage in self-learning to enhance expertise in relevant areas Handle diverse client issues with empathy, especially those in distress Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law Uphold a standard of excellent customer service in all interactions What You Bring to the Team: Proficiency in various legal and financial matters An undergraduate degree in law with a minimum award of 2:2 or a Graduate Diploma in Law at commendation or above Capacity to prioritise tasks and work independently or collaboratively within a team Strong verbal and written communication skills Dedication to providing exceptional customer service and assisting individuals Open-minded, enthusiastic, and non-judgmental approach 51386CH INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
May 20, 2026
Full time
Graduate Legal Advisor Based in Manchester City Centre Paying 27,000 - 29,000 DOE 5 days on site Days/Hours Monday: 12pm - 8pm Tuesday: 1pm - 9pm Wednesday: 10am - 6pm Thursday: 9am - 5pm Friday: 9am - 5pm The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK, Ireland, Australia and New Zealand. The Role As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: Provide timely legal and financial information to clients adhering to set SLAs and KPIs Manage incoming calls efficiently, either resolving cases independently or distributing them among team members Conduct research and engage in self-learning to enhance expertise in relevant areas Handle diverse client issues with empathy, especially those in distress Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law Uphold a standard of excellent customer service in all interactions What You Bring to the Team: Proficiency in various legal and financial matters An undergraduate degree in law with a minimum award of 2:2 or a Graduate Diploma in Law at commendation or above Capacity to prioritise tasks and work independently or collaboratively within a team Strong verbal and written communication skills Dedication to providing exceptional customer service and assisting individuals Open-minded, enthusiastic, and non-judgmental approach 51386CH INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Glasgow Life is one of Scotland's largest charities, dedicated to transforming lives and strengthening communities through culture, physical activity and learning. Working at the heart of the city, we deliver cultural, sporting and learning programmes at scale, welcoming millions of people each year to our museums, libraries, community venues, events and facilities, both in person and online. We are now seeking to appoint a Director of Culture and Events, a senior leadership role central to delivering Glasgow Life's vision to inspire every citizen and visitor to engage with a city renowned for culture, sport and events. About the role As Director of Culture and Events, you will be a key member of Glasgow Life's leadership team, responsible for the strategic development and delivery of a significant portfolio spanning Museums and Collections, Arts and Music, and Events. You will also hold corporate responsibility for Marketing and Communications and for Development and Fundraising across the organisation. You will lead major programmes, world-class collections and flagship events including Celtic Connections, Mela and Merchant City Festival, while developing future large-scale cultural initiatives that contribute to Glasgow's social renewal, wellbeing and visitor economy. You will balance social purpose with commercial sustainability, ensuring inclusive, accessible and value-for-money services through strong leadership, innovation and effective business planning. The role also plays a key outward-facing function, strengthening relationships with local, national and international partners and promoting Glasgow on a global stage. The person We are looking for an experienced, values-led leader with a strong strategic track record in culture, events or related sectors, gained within complex public, charitable or commercial environments. You will bring strong commercial and financial acumen, experience of leading large teams and transformational change, and the ability to operate effectively within a political and civic context. You will be an excellent communicator, comfortable working at Executive and Board level and building influential relationships across sectors. A deep commitment to equality, diversity and inclusion is essential, alongside a clear understanding of the role culture and events play in tackling inequality, improving wellbeing and supporting economic regeneration. Terms of appointment Salary: £106,495 - £120,944 30 days annual leave plus 6.5 public holidays (rising to 35 days after 5 years' service) Membership of the Local Government Pension Scheme Discounted Glasgow Club membership and retail discounts Flexible working and family-friendly policies And much more! Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - . Diversity matters at Glasgow Life We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. Saxton Bampfylde Ltd is acting as an employment agency advisor to Glasgow Life on this appointment. For further information about the role, including details of how to apply, please visit using reference DBHQD. Alternatively email . The closing date for applications is 23:59 on 31 May 2026.
May 20, 2026
Full time
Glasgow Life is one of Scotland's largest charities, dedicated to transforming lives and strengthening communities through culture, physical activity and learning. Working at the heart of the city, we deliver cultural, sporting and learning programmes at scale, welcoming millions of people each year to our museums, libraries, community venues, events and facilities, both in person and online. We are now seeking to appoint a Director of Culture and Events, a senior leadership role central to delivering Glasgow Life's vision to inspire every citizen and visitor to engage with a city renowned for culture, sport and events. About the role As Director of Culture and Events, you will be a key member of Glasgow Life's leadership team, responsible for the strategic development and delivery of a significant portfolio spanning Museums and Collections, Arts and Music, and Events. You will also hold corporate responsibility for Marketing and Communications and for Development and Fundraising across the organisation. You will lead major programmes, world-class collections and flagship events including Celtic Connections, Mela and Merchant City Festival, while developing future large-scale cultural initiatives that contribute to Glasgow's social renewal, wellbeing and visitor economy. You will balance social purpose with commercial sustainability, ensuring inclusive, accessible and value-for-money services through strong leadership, innovation and effective business planning. The role also plays a key outward-facing function, strengthening relationships with local, national and international partners and promoting Glasgow on a global stage. The person We are looking for an experienced, values-led leader with a strong strategic track record in culture, events or related sectors, gained within complex public, charitable or commercial environments. You will bring strong commercial and financial acumen, experience of leading large teams and transformational change, and the ability to operate effectively within a political and civic context. You will be an excellent communicator, comfortable working at Executive and Board level and building influential relationships across sectors. A deep commitment to equality, diversity and inclusion is essential, alongside a clear understanding of the role culture and events play in tackling inequality, improving wellbeing and supporting economic regeneration. Terms of appointment Salary: £106,495 - £120,944 30 days annual leave plus 6.5 public holidays (rising to 35 days after 5 years' service) Membership of the Local Government Pension Scheme Discounted Glasgow Club membership and retail discounts Flexible working and family-friendly policies And much more! Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - . Diversity matters at Glasgow Life We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. Saxton Bampfylde Ltd is acting as an employment agency advisor to Glasgow Life on this appointment. For further information about the role, including details of how to apply, please visit using reference DBHQD. Alternatively email . The closing date for applications is 23:59 on 31 May 2026.
AWE is seeking a Recruitment Advisor to join the team at a pivotal and exciting time of transformation. This role will take ownership of the full end-to-end recruitment lifecycle, delivering a seamless and positive experience for both candidates and hiring managers-from initial role approval through to offer and successful onboarding into the business. Location: Located in Reading, with free onsite parking. Package: Up to 44,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? In the role you will be required to deliver swift, innovative and efficient recruitment strategies guided by key performance indicators and data-driven insights, while maintaining a strong focus on outcomes and performance metrics. You will ensure all recruitment processes are fully aligned with AWE policies and regulatory requirements while actively championing diversity and inclusion. Responsibilities in the role include: Partner with specific areas of the business to provide recruitment services to identify, attract and recruit a diverse range of candidates into AWE. Work with, and influence hiring managers to gain a full understanding of their recruitment needs. Own and manage the delivery of approved recruitment plans to agreed KPIs and project deliverables. Identify, attract and support assessment of prospective candidates ensuring all notes and records are logged. Maintain regular contact with candidates ensuring continued levels of engagement during the process. Manage the offer process - including providing up to date salary/rate and market information, and comparison data from recent hires in the function. Use systems and tools to track applicants and build pipelines. Support projects as part of the talent acquisition strategy and/or wider business objectives. Act as an ambassador for AWE at Careers fairs and other external events. To be successful in this role, you will have: Ability to work effectively as part of a team, sharing your own knowledge and supporting/being supported by colleagues so that our overall team succeeds Ability to multi-task and manage priorities in a fast-paced, high volume environment Knowledge of the recruitment industry best practice and relevant legislation Knowledge of an e-recruitment system or CRM (preferably Workday) Proven track record of building strong stakeholder relationships across all levels Proven experience of sourcing candidates via direct channels (e.g. LinkedIn, Job Boards and Networking) Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically 2-3 days on site per week.
May 19, 2026
Full time
AWE is seeking a Recruitment Advisor to join the team at a pivotal and exciting time of transformation. This role will take ownership of the full end-to-end recruitment lifecycle, delivering a seamless and positive experience for both candidates and hiring managers-from initial role approval through to offer and successful onboarding into the business. Location: Located in Reading, with free onsite parking. Package: Up to 44,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? In the role you will be required to deliver swift, innovative and efficient recruitment strategies guided by key performance indicators and data-driven insights, while maintaining a strong focus on outcomes and performance metrics. You will ensure all recruitment processes are fully aligned with AWE policies and regulatory requirements while actively championing diversity and inclusion. Responsibilities in the role include: Partner with specific areas of the business to provide recruitment services to identify, attract and recruit a diverse range of candidates into AWE. Work with, and influence hiring managers to gain a full understanding of their recruitment needs. Own and manage the delivery of approved recruitment plans to agreed KPIs and project deliverables. Identify, attract and support assessment of prospective candidates ensuring all notes and records are logged. Maintain regular contact with candidates ensuring continued levels of engagement during the process. Manage the offer process - including providing up to date salary/rate and market information, and comparison data from recent hires in the function. Use systems and tools to track applicants and build pipelines. Support projects as part of the talent acquisition strategy and/or wider business objectives. Act as an ambassador for AWE at Careers fairs and other external events. To be successful in this role, you will have: Ability to work effectively as part of a team, sharing your own knowledge and supporting/being supported by colleagues so that our overall team succeeds Ability to multi-task and manage priorities in a fast-paced, high volume environment Knowledge of the recruitment industry best practice and relevant legislation Knowledge of an e-recruitment system or CRM (preferably Workday) Proven track record of building strong stakeholder relationships across all levels Proven experience of sourcing candidates via direct channels (e.g. LinkedIn, Job Boards and Networking) Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Hybrid working is available for this role on an informal, non-contractual basis. Typically 2-3 days on site per week.
IFA Administrator £25,000 to £30,000 (DOE) Birmingham (Office-Based) Study Support Quarterly Bonuses Internal Career Progression Off-Road Parking Are you looking to join a fast-growing and forward-thinking financial services company? Our client is a leading provider of mass-market financial services across the West Midlands. Their team values integrity, respect, and a family-friendly approach, and they're seeking a dedicated IFA Administrator to join their expanding business. About the Role: As an IFA Administrator, you ll be an integral part of the advisory team, supporting the smooth running of new business processes. You ll be working closely with advisers, clients, and providers to ensure the seamless progression of cases from initial enquiry to completion. With plenty of opportunities for internal growth and career development, you ll be supported in your professional journey and have the chance to gain further qualifications. Key Responsibilities: Collaborate with advisers to manage the full new business process through to completion Handle day-to-day client and provider inquiries efficiently Gather necessary information from providers Make outbound calls and handle inbound calls from clients and providers Prepare for client meetings by sourcing quotes, valuations, and relevant literature Submit applications and required documents to product providers Chase providers to ensure timely case completion and resolve any issues that arise Input new business proposals into the back-office system, ensuring accurate and up-to-date data for reporting Ensure all cases comply with company procedures and industry regulations Process fund switches and withdrawals as per client instructions Prepare and submit client reports What's On Offer: Competitive salary (£25,000 - £30,000 depending on experience) Study support to help you progress in your career Quarterly bonus schemes Opportunities for internal promotion and career development Off-road parking available at our Birmingham office If you re looking to join a dynamic, growing business with a strong focus on integrity and family values, we d love to hear from you! Apply today and take the next step in your career.
May 19, 2026
Full time
IFA Administrator £25,000 to £30,000 (DOE) Birmingham (Office-Based) Study Support Quarterly Bonuses Internal Career Progression Off-Road Parking Are you looking to join a fast-growing and forward-thinking financial services company? Our client is a leading provider of mass-market financial services across the West Midlands. Their team values integrity, respect, and a family-friendly approach, and they're seeking a dedicated IFA Administrator to join their expanding business. About the Role: As an IFA Administrator, you ll be an integral part of the advisory team, supporting the smooth running of new business processes. You ll be working closely with advisers, clients, and providers to ensure the seamless progression of cases from initial enquiry to completion. With plenty of opportunities for internal growth and career development, you ll be supported in your professional journey and have the chance to gain further qualifications. Key Responsibilities: Collaborate with advisers to manage the full new business process through to completion Handle day-to-day client and provider inquiries efficiently Gather necessary information from providers Make outbound calls and handle inbound calls from clients and providers Prepare for client meetings by sourcing quotes, valuations, and relevant literature Submit applications and required documents to product providers Chase providers to ensure timely case completion and resolve any issues that arise Input new business proposals into the back-office system, ensuring accurate and up-to-date data for reporting Ensure all cases comply with company procedures and industry regulations Process fund switches and withdrawals as per client instructions Prepare and submit client reports What's On Offer: Competitive salary (£25,000 - £30,000 depending on experience) Study support to help you progress in your career Quarterly bonus schemes Opportunities for internal promotion and career development Off-road parking available at our Birmingham office If you re looking to join a dynamic, growing business with a strong focus on integrity and family values, we d love to hear from you! Apply today and take the next step in your career.
Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer's vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in!In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential.Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don't just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
May 19, 2026
Full time
Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer's vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in!In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential.Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don't just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Time commitment: 2 - 3 meetings per year (with occasional input between; Meetings primarily virtual) Remuneration: Voluntary role. (Reasonable expenses reimbursed) Term: 3-years (renewable) For generations, Norwood has stood alongside neurodiverse children, adults and their families. Every day, people rely on services that support them to feel safe, build independence and live with dignity. Behind those services are decisions about how support is designed, how practice evolves, and how we respond to a changing world. Those decisions matter. And they are stronger when informed by the right voices. Introducing Norwood's Expert Advisory Panel We are bringing together a cross-disciplinary group of experts to guide how our services develop across children, families and adult provision. This is not an operational role. It is an opportunity to step back, apply your expertise, and influence how support is designed at a strategic level. As a Panel Member, you will contribute your expertise to ensure that what we do is: Grounded in current research and emerging evidence, Informed by best practice nationally and internationally, Responsive to lived experience, Aligned with evolving policy, legislation and professional standards. Your perspective will help ensure our work remains credible, relevant and forward-looking. Where you come in You may be a clinician, researcher, practitioner, policy specialist or someone with lived experience. You may have spent years shaping thinking, influencing practice, or improving services in your field. This is an opportunity to bring that experience into a space where it directly informs real decisions and outcomes. You will: Contribute insight to strategic discussions Share knowledge of research, innovation and best practice Offer constructive challenge and informed perspective Help connect Norwood to wider systems, networks and emerging thinking For example, your input could: Shape how we embed Positive Behaviour Support (PBS) across adult and children's services, ensuring it is practical, consistent and evidence-based Inform the redesign of activity and wellbeing programmes, helping us move from provision-led to truly person-centred approaches that reflect individual goals and lived experience. The commitment is focused. The impact is far-reaching. Influence beyond the panel: as part of the Expert Advisory Panel, there may be opportunities to contribute beyond formal meetings. From time to time, you may be invited to share your expertise through: Thought leadership content such as articles or commentaries aligned to Norwood's mission Speaking opportunities, including lectures or events Structured discussions or knowledge-sharing sessions with colleagues and stakeholders This is an opportunity to extend your impact, contribute to wider sector thinking, and help position Norwood as a leader in supporting neurodiverse people and their families. Why this matters The landscape around neurodiversity, disability and care is changing. Expectations are evolving, Evidence is developing, Voices are becoming clearer and stronger. To respond well, organisations need to listen, reflect and adapt. This Panel is part of how Norwood will do that. What you will be part of A thoughtful, respectful and purposeful forum. A space where expertise is valued and challenge is welcomed. A collective effort to improve how support is designed and delivered. You will not be making decisions You will be strengthening them. What you bring Expertise in your field A strategic and curious mindset Willingness to share insight and ask thoughtful questions A commitment to improving outcomes for neurodiverse people and their families. Above all, alignment with Norwood's values: Kindness. Respect. Belonging. Empowerment. A bit more information: Norwood's Broadway House, located at 80 - 82 The Broadway, Stanmore HA7 4HB, is the charity's head office and main administrative base. It brings together Governance, Leadership, Fundraising, Finance, People and Culture, and Marketing and Communications, providing coordination and support to Children & Family Services and Adult Services. The office supports Norwood's mission to help people with neurodevelopmental disabilities, their families, and children in need across London and the South East. It is also the main point of contact for referrals, general enquiries, and charity business. Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role. Email: Disclaimer: At Norwood, we welcome applications from a diverse range of candidates. At this time, Norwood is not a UK Home Office licensed sponsor and is unable to offer visa sponsorship.
May 19, 2026
Full time
Time commitment: 2 - 3 meetings per year (with occasional input between; Meetings primarily virtual) Remuneration: Voluntary role. (Reasonable expenses reimbursed) Term: 3-years (renewable) For generations, Norwood has stood alongside neurodiverse children, adults and their families. Every day, people rely on services that support them to feel safe, build independence and live with dignity. Behind those services are decisions about how support is designed, how practice evolves, and how we respond to a changing world. Those decisions matter. And they are stronger when informed by the right voices. Introducing Norwood's Expert Advisory Panel We are bringing together a cross-disciplinary group of experts to guide how our services develop across children, families and adult provision. This is not an operational role. It is an opportunity to step back, apply your expertise, and influence how support is designed at a strategic level. As a Panel Member, you will contribute your expertise to ensure that what we do is: Grounded in current research and emerging evidence, Informed by best practice nationally and internationally, Responsive to lived experience, Aligned with evolving policy, legislation and professional standards. Your perspective will help ensure our work remains credible, relevant and forward-looking. Where you come in You may be a clinician, researcher, practitioner, policy specialist or someone with lived experience. You may have spent years shaping thinking, influencing practice, or improving services in your field. This is an opportunity to bring that experience into a space where it directly informs real decisions and outcomes. You will: Contribute insight to strategic discussions Share knowledge of research, innovation and best practice Offer constructive challenge and informed perspective Help connect Norwood to wider systems, networks and emerging thinking For example, your input could: Shape how we embed Positive Behaviour Support (PBS) across adult and children's services, ensuring it is practical, consistent and evidence-based Inform the redesign of activity and wellbeing programmes, helping us move from provision-led to truly person-centred approaches that reflect individual goals and lived experience. The commitment is focused. The impact is far-reaching. Influence beyond the panel: as part of the Expert Advisory Panel, there may be opportunities to contribute beyond formal meetings. From time to time, you may be invited to share your expertise through: Thought leadership content such as articles or commentaries aligned to Norwood's mission Speaking opportunities, including lectures or events Structured discussions or knowledge-sharing sessions with colleagues and stakeholders This is an opportunity to extend your impact, contribute to wider sector thinking, and help position Norwood as a leader in supporting neurodiverse people and their families. Why this matters The landscape around neurodiversity, disability and care is changing. Expectations are evolving, Evidence is developing, Voices are becoming clearer and stronger. To respond well, organisations need to listen, reflect and adapt. This Panel is part of how Norwood will do that. What you will be part of A thoughtful, respectful and purposeful forum. A space where expertise is valued and challenge is welcomed. A collective effort to improve how support is designed and delivered. You will not be making decisions You will be strengthening them. What you bring Expertise in your field A strategic and curious mindset Willingness to share insight and ask thoughtful questions A commitment to improving outcomes for neurodiverse people and their families. Above all, alignment with Norwood's values: Kindness. Respect. Belonging. Empowerment. A bit more information: Norwood's Broadway House, located at 80 - 82 The Broadway, Stanmore HA7 4HB, is the charity's head office and main administrative base. It brings together Governance, Leadership, Fundraising, Finance, People and Culture, and Marketing and Communications, providing coordination and support to Children & Family Services and Adult Services. The office supports Norwood's mission to help people with neurodevelopmental disabilities, their families, and children in need across London and the South East. It is also the main point of contact for referrals, general enquiries, and charity business. Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role. Email: Disclaimer: At Norwood, we welcome applications from a diverse range of candidates. At this time, Norwood is not a UK Home Office licensed sponsor and is unable to offer visa sponsorship.
Are you skilled in speaking German? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit! Customer Service Advisor - German Speaking, If you speak one of these languages, get in touch. Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels. This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment. The Role As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care. Location: Edinburgh (1 Lochrin Square) Hours: Full-time, 37.5 hours per week Salary: 26,800 + monthly incentives Key Responsibilities Deliver high-quality customer service via phone, chat, and email in both German and English Handle customer queries and resolve issues from start to finish Work in a fast-paced call centre environment, managing multiple interactions at once Communicate clearly and confidently across all channels Meet and exceed KPIs and performance targets Collaborate with team members to improve service delivery and processes What We're Looking For Previous experience in customer service, ideally within a call centre Fluent in German and English (written and spoken) - essential Strong communication and problem-solving skills Ability to multitask and manage multiple chats efficiently Comfortable working towards targets in a customer service environment Positive, adaptable, and eager to learn What's on Offer 33 days annual leave including bank holidays Monthly performance bonus and referral incentives Health cash plan and wellbeing support Enhanced family policies and life insurance Hybrid working options (performance-based) On-site gym and discounted fitness memberships Ongoing training and clear career progression opportunities Regular team events, incentives, and recognition programmes centre and customer service Customer Service Advisor - Special Language Speakers Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
May 19, 2026
Full time
Are you skilled in speaking German? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit! Customer Service Advisor - German Speaking, If you speak one of these languages, get in touch. Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - German Speaking to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels. This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment. The Role As a Customer Service Advisor - German Speaking you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care. Location: Edinburgh (1 Lochrin Square) Hours: Full-time, 37.5 hours per week Salary: 26,800 + monthly incentives Key Responsibilities Deliver high-quality customer service via phone, chat, and email in both German and English Handle customer queries and resolve issues from start to finish Work in a fast-paced call centre environment, managing multiple interactions at once Communicate clearly and confidently across all channels Meet and exceed KPIs and performance targets Collaborate with team members to improve service delivery and processes What We're Looking For Previous experience in customer service, ideally within a call centre Fluent in German and English (written and spoken) - essential Strong communication and problem-solving skills Ability to multitask and manage multiple chats efficiently Comfortable working towards targets in a customer service environment Positive, adaptable, and eager to learn What's on Offer 33 days annual leave including bank holidays Monthly performance bonus and referral incentives Health cash plan and wellbeing support Enhanced family policies and life insurance Hybrid working options (performance-based) On-site gym and discounted fitness memberships Ongoing training and clear career progression opportunities Regular team events, incentives, and recognition programmes centre and customer service Customer Service Advisor - Special Language Speakers Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Time commitment: 2 - 3 meetings per year (with occasional input between; Meetings primarily virtual) Remuneration: Voluntary role. (Reasonable expenses reimbursed) Term: 3-years (renewable) For generations, Norwood has stood alongside neurodiverse children, adults and their families. Every day, people rely on services that support them to feel safe, build independence and live with dignity. Behind those services are decisions about how support is designed, how practice evolves, and how we respond to a changing world. Those decisions matter. And they are stronger when informed by the right voices. Introducing Norwood's Expert Advisory Panel We are bringing together a cross-disciplinary group of experts to guide how our services develop across children, families and adult provision. This is not an operational role. It is an opportunity to step back, apply your expertise, and influence how support is designed at a strategic level. As a Panel Member, you will contribute your expertise to ensure that what we do is: Grounded in current research and emerging evidence, Informed by best practice nationally and internationally, Responsive to lived experience, Aligned with evolving policy, legislation and professional standards. Your perspective will help ensure our work remains credible, relevant and forward-looking. Where you come in You may be a clinician, researcher, practitioner, policy specialist or someone with lived experience. You may have spent years shaping thinking, influencing practice, or improving services in your field. This is an opportunity to bring that experience into a space where it directly informs real decisions and outcomes. You will: Contribute insight to strategic discussions Share knowledge of research, innovation and best practice Offer constructive challenge and informed perspective Help connect Norwood to wider systems, networks and emerging thinking For example, your input could: Shape how we embed Positive Behaviour Support (PBS) across adult and children's services, ensuring it is practical, consistent and evidence-based Inform the redesign of activity and wellbeing programmes, helping us move from provision-led to truly person-centred approaches that reflect individual goals and lived experience. The commitment is focused. The impact is far-reaching. Influence beyond the panel: as part of the Expert Advisory Panel, there may be opportunities to contribute beyond formal meetings. From time to time, you may be invited to share your expertise through: Thought leadership content such as articles or commentaries aligned to Norwood's mission Speaking opportunities, including lectures or events Structured discussions or knowledge-sharing sessions with colleagues and stakeholders This is an opportunity to extend your impact, contribute to wider sector thinking, and help position Norwood as a leader in supporting neurodiverse people and their families. Why this matters The landscape around neurodiversity, disability and care is changing. Expectations are evolving, Evidence is developing, Voices are becoming clearer and stronger. To respond well, organisations need to listen, reflect and adapt. This Panel is part of how Norwood will do that. What you will be part of A thoughtful, respectful and purposeful forum. A space where expertise is valued and challenge is welcomed. A collective effort to improve how support is designed and delivered. You will not be making decisions You will be strengthening them. What you bring Expertise in your field A strategic and curious mindset Willingness to share insight and ask thoughtful questions A commitment to improving outcomes for neurodiverse people and their families. Above all, alignment with Norwood's values: Kindness. Respect. Belonging. Empowerment. A bit more information: Norwood's Broadway House, located at 80 - 82 The Broadway, Stanmore HA7 4HB, is the charity's head office and main administrative base. It brings together Governance, Leadership, Fundraising, Finance, People and Culture, and Marketing and Communications, providing coordination and support to Children & Family Services and Adult Services. The office supports Norwood's mission to help people with neurodevelopmental disabilities, their families, and children in need across London and the South East. It is also the main point of contact for referrals, general enquiries, and charity business. Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role. Email: Disclaimer: At Norwood, we welcome applications from a diverse range of candidates. At this time, Norwood is not a UK Home Office licensed sponsor and is unable to offer visa sponsorship.
May 19, 2026
Full time
Time commitment: 2 - 3 meetings per year (with occasional input between; Meetings primarily virtual) Remuneration: Voluntary role. (Reasonable expenses reimbursed) Term: 3-years (renewable) For generations, Norwood has stood alongside neurodiverse children, adults and their families. Every day, people rely on services that support them to feel safe, build independence and live with dignity. Behind those services are decisions about how support is designed, how practice evolves, and how we respond to a changing world. Those decisions matter. And they are stronger when informed by the right voices. Introducing Norwood's Expert Advisory Panel We are bringing together a cross-disciplinary group of experts to guide how our services develop across children, families and adult provision. This is not an operational role. It is an opportunity to step back, apply your expertise, and influence how support is designed at a strategic level. As a Panel Member, you will contribute your expertise to ensure that what we do is: Grounded in current research and emerging evidence, Informed by best practice nationally and internationally, Responsive to lived experience, Aligned with evolving policy, legislation and professional standards. Your perspective will help ensure our work remains credible, relevant and forward-looking. Where you come in You may be a clinician, researcher, practitioner, policy specialist or someone with lived experience. You may have spent years shaping thinking, influencing practice, or improving services in your field. This is an opportunity to bring that experience into a space where it directly informs real decisions and outcomes. You will: Contribute insight to strategic discussions Share knowledge of research, innovation and best practice Offer constructive challenge and informed perspective Help connect Norwood to wider systems, networks and emerging thinking For example, your input could: Shape how we embed Positive Behaviour Support (PBS) across adult and children's services, ensuring it is practical, consistent and evidence-based Inform the redesign of activity and wellbeing programmes, helping us move from provision-led to truly person-centred approaches that reflect individual goals and lived experience. The commitment is focused. The impact is far-reaching. Influence beyond the panel: as part of the Expert Advisory Panel, there may be opportunities to contribute beyond formal meetings. From time to time, you may be invited to share your expertise through: Thought leadership content such as articles or commentaries aligned to Norwood's mission Speaking opportunities, including lectures or events Structured discussions or knowledge-sharing sessions with colleagues and stakeholders This is an opportunity to extend your impact, contribute to wider sector thinking, and help position Norwood as a leader in supporting neurodiverse people and their families. Why this matters The landscape around neurodiversity, disability and care is changing. Expectations are evolving, Evidence is developing, Voices are becoming clearer and stronger. To respond well, organisations need to listen, reflect and adapt. This Panel is part of how Norwood will do that. What you will be part of A thoughtful, respectful and purposeful forum. A space where expertise is valued and challenge is welcomed. A collective effort to improve how support is designed and delivered. You will not be making decisions You will be strengthening them. What you bring Expertise in your field A strategic and curious mindset Willingness to share insight and ask thoughtful questions A commitment to improving outcomes for neurodiverse people and their families. Above all, alignment with Norwood's values: Kindness. Respect. Belonging. Empowerment. A bit more information: Norwood's Broadway House, located at 80 - 82 The Broadway, Stanmore HA7 4HB, is the charity's head office and main administrative base. It brings together Governance, Leadership, Fundraising, Finance, People and Culture, and Marketing and Communications, providing coordination and support to Children & Family Services and Adult Services. The office supports Norwood's mission to help people with neurodevelopmental disabilities, their families, and children in need across London and the South East. It is also the main point of contact for referrals, general enquiries, and charity business. Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role. Email: Disclaimer: At Norwood, we welcome applications from a diverse range of candidates. At this time, Norwood is not a UK Home Office licensed sponsor and is unable to offer visa sponsorship.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 19, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 19, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
