SRS Recruitment Solutions
City, Birmingham
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Pursuit Executive Recruitment Ltd
Director of Human Resources - EMEA West London (with travel to Essex & Amsterdam) Permanent, Full-Time Competitive Executive Package This is a rare and compelling opportunity to take ownership of the entire HR function across a globally recognised lifestyle and apparel brand's EMEA operations. Reporting directly to the Chief Human Resources Officer, you will be the most senior HR voice in the region, covering three key hubs: West London, Essex, and Amsterdam. This is not a purely strategic role - nor is it purely operational. It demands both. You will shape the people agenda from the boardroom and deliver it on the ground, navigating the nuances of UK and Dutch employment law, building high-performing teams, and embedding a culture that is inclusive, energised, and ready for growth. The brand behind this role is a household name in lifestyle fashion - with a portfolio that spans apparel, fragrance, footwear, and accessories - sold and recognised across global markets. Their EMEA operation is at an exciting point of evolution, and the right person will play a central role in shaping what it becomes. What You'll Be Responsible For - Director of Human Resources EMEA Strategic HR Leadership Partner with the London-based Managing Director and US senior leadership team to align the people strategy with global business priorities Lead organisational design initiatives that drive efficiency and cross-border collaboration between UK and Netherlands teams Act as a trusted coach and advisor to regional directors and department heads on leadership, culture, and talent Talent Acquisition & Performance Oversee recruitment strategy to attract top-tier talent across fashion, retail, and corporate functions in competitive European markets Implement and embed performance management frameworks that foster high performance, continuous feedback, and accountability Lead succession planning and talent reviews to build a robust internal leadership pipeline Employee Relations, Culture & Legal Serve as the primary escalation point for complex ER matters, ensuring resolutions are fair, consistent, and legally compliant Design and deliver engagement initiatives tailored to both corporate office environments and operational/logistics hubs Manage relationships with external employment lawyers across the UK and Netherlands, providing expert internal liaison on disputes, restructuring, and regulatory changes Compensation, Benefits & Payroll Take end-to-end accountability for regional payroll co-ordination across all three EMEA sites, partnering with finance and external payroll vendors Ensure compliance with UK and Dutch employment legislation - including Works Councils and CAO regulations Partner with Global Total Rewards to ensure compensation and benefits packages remain competitive in each market Facilities & Office Operations Oversee EMEA facilities and property operations, managing relationships with landlords, vendors, and health & safety inspectors Lead office space planning, lease renewals, and workplace safety protocols in accordance with local regulations What We're Looking For - Director of Human Resources EMEA The successful candidate will bring a rare combination of commercial credibility, genuine people instinct, and multi-jurisdictional expertise. Specifically, we are seeking: A minimum of 8-10 years' progressive HR experience, with at least 3-5 years in a senior leadership or Director-level role Demonstrable multi-site and cross-border experience, specifically across the UK and the Netherlands Deep knowledge of UK employment law and solid working knowledge of Dutch labour law, including Works Council navigation A background in apparel, retail, wholesale, or consumer goods is highly desirable Proven experience managing payroll operations and vendor relationships across multiple jurisdictions Experience collaborating with external legal counsel on complex European employment matters Exceptional stakeholder management skills - comfortable operating at executive level and influencing across cultural and geographic boundaries CIPD Level 7 qualification (or equivalent); Bachelor's degree in HR or Business Administration - Master's preferred Fluency in English is essential; Dutch language skills are a distinct advantage What's on Offer Competitive executive salary and performance-based bonus scheme Comprehensive benefits package including private medical insurance, life assurance, and contributory pension Employee discounts across an extensive portfolio of globally recognised brands A dynamic, international working environment within a creative and collaborative business Real influence - this is a seat at the table, not an advisory function How to Apply - Director of Human Resources EMEA All applications and enquiries are handled with the strictest confidence - your details will never be shared with any third party without your explicit consent, and we will always speak with you before approaching a client on your behalf.
Director of Human Resources - EMEA West London (with travel to Essex & Amsterdam) Permanent, Full-Time Competitive Executive Package This is a rare and compelling opportunity to take ownership of the entire HR function across a globally recognised lifestyle and apparel brand's EMEA operations. Reporting directly to the Chief Human Resources Officer, you will be the most senior HR voice in the region, covering three key hubs: West London, Essex, and Amsterdam. This is not a purely strategic role - nor is it purely operational. It demands both. You will shape the people agenda from the boardroom and deliver it on the ground, navigating the nuances of UK and Dutch employment law, building high-performing teams, and embedding a culture that is inclusive, energised, and ready for growth. The brand behind this role is a household name in lifestyle fashion - with a portfolio that spans apparel, fragrance, footwear, and accessories - sold and recognised across global markets. Their EMEA operation is at an exciting point of evolution, and the right person will play a central role in shaping what it becomes. What You'll Be Responsible For - Director of Human Resources EMEA Strategic HR Leadership Partner with the London-based Managing Director and US senior leadership team to align the people strategy with global business priorities Lead organisational design initiatives that drive efficiency and cross-border collaboration between UK and Netherlands teams Act as a trusted coach and advisor to regional directors and department heads on leadership, culture, and talent Talent Acquisition & Performance Oversee recruitment strategy to attract top-tier talent across fashion, retail, and corporate functions in competitive European markets Implement and embed performance management frameworks that foster high performance, continuous feedback, and accountability Lead succession planning and talent reviews to build a robust internal leadership pipeline Employee Relations, Culture & Legal Serve as the primary escalation point for complex ER matters, ensuring resolutions are fair, consistent, and legally compliant Design and deliver engagement initiatives tailored to both corporate office environments and operational/logistics hubs Manage relationships with external employment lawyers across the UK and Netherlands, providing expert internal liaison on disputes, restructuring, and regulatory changes Compensation, Benefits & Payroll Take end-to-end accountability for regional payroll co-ordination across all three EMEA sites, partnering with finance and external payroll vendors Ensure compliance with UK and Dutch employment legislation - including Works Councils and CAO regulations Partner with Global Total Rewards to ensure compensation and benefits packages remain competitive in each market Facilities & Office Operations Oversee EMEA facilities and property operations, managing relationships with landlords, vendors, and health & safety inspectors Lead office space planning, lease renewals, and workplace safety protocols in accordance with local regulations What We're Looking For - Director of Human Resources EMEA The successful candidate will bring a rare combination of commercial credibility, genuine people instinct, and multi-jurisdictional expertise. Specifically, we are seeking: A minimum of 8-10 years' progressive HR experience, with at least 3-5 years in a senior leadership or Director-level role Demonstrable multi-site and cross-border experience, specifically across the UK and the Netherlands Deep knowledge of UK employment law and solid working knowledge of Dutch labour law, including Works Council navigation A background in apparel, retail, wholesale, or consumer goods is highly desirable Proven experience managing payroll operations and vendor relationships across multiple jurisdictions Experience collaborating with external legal counsel on complex European employment matters Exceptional stakeholder management skills - comfortable operating at executive level and influencing across cultural and geographic boundaries CIPD Level 7 qualification (or equivalent); Bachelor's degree in HR or Business Administration - Master's preferred Fluency in English is essential; Dutch language skills are a distinct advantage What's on Offer Competitive executive salary and performance-based bonus scheme Comprehensive benefits package including private medical insurance, life assurance, and contributory pension Employee discounts across an extensive portfolio of globally recognised brands A dynamic, international working environment within a creative and collaborative business Real influence - this is a seat at the table, not an advisory function How to Apply - Director of Human Resources EMEA All applications and enquiries are handled with the strictest confidence - your details will never be shared with any third party without your explicit consent, and we will always speak with you before approaching a client on your behalf.
