2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
May 15, 2026
Full time
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
Infrastructure Engineer Birmingham Competitive Salary VIQU have partnered with a leading organisation seeking an Infrastructure Engineer to join their expanding IT team. This is a hands-on role supporting and maintaining business-critical infrastructure and platform environments across on-premises and cloud technologies. The successful Infrastructure Engineer will play a key role in ensuring platform reliability, security, and operational performance across the organisation. Key Responsibilities of the Infrastructure Engineer: Provide 2nd and 3rd line infrastructure support across server, web, and collaboration platforms. Support and maintain SharePoint on-premises and SharePoint Online environments. Administer and troubleshoot IIS and web application environments. Support Windows Server infrastructure and core Microsoft technologies. Assist with platform upgrades, patching, deployments, and system improvements. Support Azure cloud services and hybrid infrastructure environments. Monitor infrastructure performance, availability, and security. Troubleshoot complex technical issues and perform root cause analysis. Maintain technical documentation, runbooks, and support procedures. Work closely with infrastructure, security, and application teams to support business operations. Key Requirements of the Infrastructure Engineer: Experience supporting Microsoft infrastructure environments. Strong knowledge of Windows Server administration. Experience with SharePoint administration or web platform support. Knowledge of IIS and web-hosted applications. Exposure to Azure or hybrid cloud technologies. Experience with PowerShell Scripting and automation. Understanding of infrastructure security and best practices. Strong troubleshooting and problem-solving abilities. Excellent communication skills with a proactive and hands-on approach. Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Infrastructure Engineer Birmingham Competitive Salary
May 14, 2026
Full time
Infrastructure Engineer Birmingham Competitive Salary VIQU have partnered with a leading organisation seeking an Infrastructure Engineer to join their expanding IT team. This is a hands-on role supporting and maintaining business-critical infrastructure and platform environments across on-premises and cloud technologies. The successful Infrastructure Engineer will play a key role in ensuring platform reliability, security, and operational performance across the organisation. Key Responsibilities of the Infrastructure Engineer: Provide 2nd and 3rd line infrastructure support across server, web, and collaboration platforms. Support and maintain SharePoint on-premises and SharePoint Online environments. Administer and troubleshoot IIS and web application environments. Support Windows Server infrastructure and core Microsoft technologies. Assist with platform upgrades, patching, deployments, and system improvements. Support Azure cloud services and hybrid infrastructure environments. Monitor infrastructure performance, availability, and security. Troubleshoot complex technical issues and perform root cause analysis. Maintain technical documentation, runbooks, and support procedures. Work closely with infrastructure, security, and application teams to support business operations. Key Requirements of the Infrastructure Engineer: Experience supporting Microsoft infrastructure environments. Strong knowledge of Windows Server administration. Experience with SharePoint administration or web platform support. Knowledge of IIS and web-hosted applications. Exposure to Azure or hybrid cloud technologies. Experience with PowerShell Scripting and automation. Understanding of infrastructure security and best practices. Strong troubleshooting and problem-solving abilities. Excellent communication skills with a proactive and hands-on approach. Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Infrastructure Engineer Birmingham Competitive Salary
This role is based from our office in Breedon on the Hill in Derbyshire, circa 3 days per week, therefore you must live within a commutable distance of this location. Breedon is continuing to modernise its IT landscape and is looking for an Infrastructure Engineer to support and help shape this journey. You'll be part of a small, collaborative infrastructure team, responsible for keeping our core platforms running smoothly while also supporting a number of improvement and transformation initiatives. A key part of the role will be supporting our transition away from a third-party private cloud provider to a self-hosted Hyper-Converged Infrastructure (HCI) platform housed in a datacentre, alongside greater use of Microsoft Azure. The role offers a good balance between day-to-day operational support and project work, with opportunities to get involved in design decisions, automation, security improvements, and closer working with teams across the business. Key Responsibilities Infrastructure & Platform Support Support and maintain on-premises and hybrid infrastructure, including our move to a self-hosted HCI environment. Manage and support Windows Server and virtualised platforms, ensuring they remain reliable, secure, and fit for purpose. Ensure Windows security updates are applied within a 14-day compliance window, aligned with internal standards. Support and enhance our Azure environment, helping ensure cloud services are well managed and aligned to business needs. Azure & Internal Collaboration Work closely with the Data & Analytics team, providing infrastructure support for Azure-based tools and platforms. Assist with ongoing optimisation of cloud resources, including availability, security, and cost awareness. Act as an infrastructure point of contact for cloud-related projects and changes. Specialist Platforms Provide light-touch operational support for a small Kubernetes environment, primarily from a platform and reliability perspective. Assist with the maintenance of Docker containers used by internal teams, including supporting packaged applications and data-driven tooling (such as KNIME). Support workloads running on Linux, with a practical, support-focused approach alongside the wider Windows estate Experience in deploying end user application access via Parallels, or similar VDI platforms. Automation & Continuous Improvement Use Infrastructure as Code and scripting (ARM, Bicep, PowerShell or similar) to improve consistency and reduce manual effort. Help automate repeatable tasks and standard builds where it makes sense. Security, Compliance & Resilience Support infrastructure security controls across both on-prem and cloud platforms. Contribute towards Breedon's goal of achieving Cyber Essentials Plus, including preparation, remediation, and evidence gathering. Track and remediate findings from ongoing penetration testing. Assist with patch management, certificate renewals, backups, and disaster recovery processes. Support, Change & Documentation Provide 3rd-line infrastructure support and help resolve complex technical issues. Participate in change management activities, ensuring risks are understood and changes are well communicated. Produce clear documentation covering configurations, standards, and run-books. Skills, Knowledge & Expertise Around 3+ years' experience in an Infrastructure Engineer (or similar) role. Hands-on experience with Microsoft Azure. Strong working knowledge of: Microsoft 365 and Exchange Online Windows Server () Entra, Active Directory and Group Policy Virtualisation platforms Core networking (DNS, DHCP, VLANs, VPNs, firewalls) A solid understanding of infrastructure security fundamentals (patching, monitoring, certificates). Well organised, able to manage multiple tasks and priorities. Comfortable working with both technical teams and non-technical stakeholders. Desirable Experience Experience supporting organisations moving services into Azure. ITIL Foundational Accreditation Some exposure to Linux environments, containers, or Kubernetes from a support perspective. Experience working alongside data or analytics platforms. Previous involvement in Cyber Essentials Plus or similar security standards. Azure certifications (e.g. Azure Solutions Architect) are beneficial but not essential. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
May 14, 2026
Full time
This role is based from our office in Breedon on the Hill in Derbyshire, circa 3 days per week, therefore you must live within a commutable distance of this location. Breedon is continuing to modernise its IT landscape and is looking for an Infrastructure Engineer to support and help shape this journey. You'll be part of a small, collaborative infrastructure team, responsible for keeping our core platforms running smoothly while also supporting a number of improvement and transformation initiatives. A key part of the role will be supporting our transition away from a third-party private cloud provider to a self-hosted Hyper-Converged Infrastructure (HCI) platform housed in a datacentre, alongside greater use of Microsoft Azure. The role offers a good balance between day-to-day operational support and project work, with opportunities to get involved in design decisions, automation, security improvements, and closer working with teams across the business. Key Responsibilities Infrastructure & Platform Support Support and maintain on-premises and hybrid infrastructure, including our move to a self-hosted HCI environment. Manage and support Windows Server and virtualised platforms, ensuring they remain reliable, secure, and fit for purpose. Ensure Windows security updates are applied within a 14-day compliance window, aligned with internal standards. Support and enhance our Azure environment, helping ensure cloud services are well managed and aligned to business needs. Azure & Internal Collaboration Work closely with the Data & Analytics team, providing infrastructure support for Azure-based tools and platforms. Assist with ongoing optimisation of cloud resources, including availability, security, and cost awareness. Act as an infrastructure point of contact for cloud-related projects and changes. Specialist Platforms Provide light-touch operational support for a small Kubernetes environment, primarily from a platform and reliability perspective. Assist with the maintenance of Docker containers used by internal teams, including supporting packaged applications and data-driven tooling (such as KNIME). Support workloads running on Linux, with a practical, support-focused approach alongside the wider Windows estate Experience in deploying end user application access via Parallels, or similar VDI platforms. Automation & Continuous Improvement Use Infrastructure as Code and scripting (ARM, Bicep, PowerShell or similar) to improve consistency and reduce manual effort. Help automate repeatable tasks and standard builds where it makes sense. Security, Compliance & Resilience Support infrastructure security controls across both on-prem and cloud platforms. Contribute towards Breedon's goal of achieving Cyber Essentials Plus, including preparation, remediation, and evidence gathering. Track and remediate findings from ongoing penetration testing. Assist with patch management, certificate renewals, backups, and disaster recovery processes. Support, Change & Documentation Provide 3rd-line infrastructure support and help resolve complex technical issues. Participate in change management activities, ensuring risks are understood and changes are well communicated. Produce clear documentation covering configurations, standards, and run-books. Skills, Knowledge & Expertise Around 3+ years' experience in an Infrastructure Engineer (or similar) role. Hands-on experience with Microsoft Azure. Strong working knowledge of: Microsoft 365 and Exchange Online Windows Server () Entra, Active Directory and Group Policy Virtualisation platforms Core networking (DNS, DHCP, VLANs, VPNs, firewalls) A solid understanding of infrastructure security fundamentals (patching, monitoring, certificates). Well organised, able to manage multiple tasks and priorities. Comfortable working with both technical teams and non-technical stakeholders. Desirable Experience Experience supporting organisations moving services into Azure. ITIL Foundational Accreditation Some exposure to Linux environments, containers, or Kubernetes from a support perspective. Experience working alongside data or analytics platforms. Previous involvement in Cyber Essentials Plus or similar security standards. Azure certifications (e.g. Azure Solutions Architect) are beneficial but not essential. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
Senior Network Engineer (Cisco/Palo Alto/SD-WAN) - 12 Month FTC Glasgow - Hybrid (2 Days in Office on Average) £56,000 + Benefits | No Sponsorship Available VIQU have partnered with a globally recognised professional services organisation undergoing a major cloud transformation programme and large-scale infrastructure evolution. As part of this growth, they are hiring a Senior Network Engineer to support a highly secure, enterprise-scale environment across both BAU operations and critical project work. This is a hands-on Network Engineer role focused on maintaining and improving a complex global network estate, while contributing to ongoing cloud and SD-WAN migration initiatives. You'll join a collaborative infrastructure team responsible for ensuring high availability, security, and performance across the organisation's core networking platforms. The role will involve a mix of operational support, troubleshooting, major incident involvement, and project delivery within a highly regulated environment. Key responsibilities: Deliver 3rd line network support across global WAN and LAN environments Support and troubleshoot Cisco networking infrastructure including Nexus 3K & 9K Manage and maintain Palo Alto and Fortinet Firewall technologies Support Aruba wireless environments, controllers, and HPE access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage Key requirements: Strong enterprise networking experience within Cisco environments Experience with Palo Alto and/or Fortinet Firewalls Knowledge of Aruba wireless technologies and SD-WAN Strong understanding of BGP, OSPF, EIGRP, VPNs, MPLS, and QoS Experience within highly regulated or process-driven environments Comfortable supporting both Legacy and modern infrastructure Previous experience in professional services environments would be advantageous CCNP, CCIE, or equivalent networking knowledge preferred Exposure to Azure networking or cloud connectivity is beneficial Shift Pattern: Friday to Monday 7am - 7pm shifts Initial onboarding period Monday-Friday in the Glasgow office Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on (see below). Know someone great? Refer them and receive up to £1,000 if successful (terms apply).
May 14, 2026
Senior Network Engineer (Cisco/Palo Alto/SD-WAN) - 12 Month FTC Glasgow - Hybrid (2 Days in Office on Average) £56,000 + Benefits | No Sponsorship Available VIQU have partnered with a globally recognised professional services organisation undergoing a major cloud transformation programme and large-scale infrastructure evolution. As part of this growth, they are hiring a Senior Network Engineer to support a highly secure, enterprise-scale environment across both BAU operations and critical project work. This is a hands-on Network Engineer role focused on maintaining and improving a complex global network estate, while contributing to ongoing cloud and SD-WAN migration initiatives. You'll join a collaborative infrastructure team responsible for ensuring high availability, security, and performance across the organisation's core networking platforms. The role will involve a mix of operational support, troubleshooting, major incident involvement, and project delivery within a highly regulated environment. Key responsibilities: Deliver 3rd line network support across global WAN and LAN environments Support and troubleshoot Cisco networking infrastructure including Nexus 3K & 9K Manage and maintain Palo Alto and Fortinet Firewall technologies Support Aruba wireless environments, controllers, and HPE access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage Key requirements: Strong enterprise networking experience within Cisco environments Experience with Palo Alto and/or Fortinet Firewalls Knowledge of Aruba wireless technologies and SD-WAN Strong understanding of BGP, OSPF, EIGRP, VPNs, MPLS, and QoS Experience within highly regulated or process-driven environments Comfortable supporting both Legacy and modern infrastructure Previous experience in professional services environments would be advantageous CCNP, CCIE, or equivalent networking knowledge preferred Exposure to Azure networking or cloud connectivity is beneficial Shift Pattern: Friday to Monday 7am - 7pm shifts Initial onboarding period Monday-Friday in the Glasgow office Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on (see below). Know someone great? Refer them and receive up to £1,000 if successful (terms apply).
A technology support provider in the United Kingdom is seeking a Microsoft Azure 3rd Line Support Engineer to join their IT support team. The ideal candidate will provide advanced technical support for Azure solutions, manage requests from clients, and work closely with the Microsoft support team. A minimum of 6 years in technical support and expertise with Azure services are required. Strong communication and documentation skills are essential, along with a customer-centric approach to support.
May 14, 2026
Full time
A technology support provider in the United Kingdom is seeking a Microsoft Azure 3rd Line Support Engineer to join their IT support team. The ideal candidate will provide advanced technical support for Azure solutions, manage requests from clients, and work closely with the Microsoft support team. A minimum of 6 years in technical support and expertise with Azure services are required. Strong communication and documentation skills are essential, along with a customer-centric approach to support.
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
May 14, 2026
Full time
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
Contract Senior Infrastructure Engineer (Azure / Intune / Windows 365 / Exchange) Location Berkshire 1 or 2 days a week, rest remote : Contract Duration: 4-6 months initially, will be extended. Rate: 425 day rate,IN scope of IR35 Start Date: ASAP Client will wait for the right person. Overview: We are seeking a Contract Senior Infrastructure Engineer to join our leading clients Infrastructure Operations (OPS) team, supporting a hybrid environment across on-premises and Azure platforms. This role is focused on strengthening Azure and modern workplace capability, particularly across Intune and Windows 365, while also supporting Exchange Online, Exchange On-Prem, and core infrastructure services. This is not a traditional infrastructure role, so strong hands-on cloud and modern workplace experience is essential. Role Focus: Strengthen team capability in Azure and modern workplace technologies, particularly Intune and Windows 365. Support and maintain Exchange Online and Exchange On-Prem environments. Contribute to infrastructure modernisation and cloud migration activities across the Operations team. Provide 3rd line support across core infrastructure and Microsoft 365 platforms. Work across operational support and project delivery in a fast-paced OPS environment. Key Requirements: Strong hands-on experience with Azure infrastructure, including IaaS, networking, and identity. Strong hands-on experience with Microsoft Intune / Endpoint Manager. Strong hands-on experience with Windows 365 (Cloud PC). Strong hands-on experience with Exchange Online and Exchange On-Prem. Experience administering Microsoft 365 services. Strong PowerShell scripting capability. Good understanding of corporate security principles and best practices. Solid background in Windows Server administration. Solid background in Active Directory and Entra ID. Experience working in a fast-paced OPS environment spanning 3rd line support and project work. Understanding of infrastructure lifecycle management and end-of-life planning. Ability to support Microsoft 365 infrastructure and services. Willingness to attend data centre sites as required; car access is needed. Additional / Desirable Skills: VMware administration and support. Cisco networking fundamentals. Okta and SSO authentication. Infrastructure as Code, including Terraform. DevOps and automation practices. Role-Based Access Control (RBAC). Networking and firewall technologies. Why Join? This contract opportunity offers the chance to play a key role in strengthening the client's cloud and modern workplace capability within the Infrastructure Operations team. You will work across business-critical platforms, support ongoing modernisation, and contribute directly to the evolution of a hybrid infrastructure estate. For more information, please send your CV to (url removed) Services advertised are those of an employment business.
May 14, 2026
Contractor
Contract Senior Infrastructure Engineer (Azure / Intune / Windows 365 / Exchange) Location Berkshire 1 or 2 days a week, rest remote : Contract Duration: 4-6 months initially, will be extended. Rate: 425 day rate,IN scope of IR35 Start Date: ASAP Client will wait for the right person. Overview: We are seeking a Contract Senior Infrastructure Engineer to join our leading clients Infrastructure Operations (OPS) team, supporting a hybrid environment across on-premises and Azure platforms. This role is focused on strengthening Azure and modern workplace capability, particularly across Intune and Windows 365, while also supporting Exchange Online, Exchange On-Prem, and core infrastructure services. This is not a traditional infrastructure role, so strong hands-on cloud and modern workplace experience is essential. Role Focus: Strengthen team capability in Azure and modern workplace technologies, particularly Intune and Windows 365. Support and maintain Exchange Online and Exchange On-Prem environments. Contribute to infrastructure modernisation and cloud migration activities across the Operations team. Provide 3rd line support across core infrastructure and Microsoft 365 platforms. Work across operational support and project delivery in a fast-paced OPS environment. Key Requirements: Strong hands-on experience with Azure infrastructure, including IaaS, networking, and identity. Strong hands-on experience with Microsoft Intune / Endpoint Manager. Strong hands-on experience with Windows 365 (Cloud PC). Strong hands-on experience with Exchange Online and Exchange On-Prem. Experience administering Microsoft 365 services. Strong PowerShell scripting capability. Good understanding of corporate security principles and best practices. Solid background in Windows Server administration. Solid background in Active Directory and Entra ID. Experience working in a fast-paced OPS environment spanning 3rd line support and project work. Understanding of infrastructure lifecycle management and end-of-life planning. Ability to support Microsoft 365 infrastructure and services. Willingness to attend data centre sites as required; car access is needed. Additional / Desirable Skills: VMware administration and support. Cisco networking fundamentals. Okta and SSO authentication. Infrastructure as Code, including Terraform. DevOps and automation practices. Role-Based Access Control (RBAC). Networking and firewall technologies. Why Join? This contract opportunity offers the chance to play a key role in strengthening the client's cloud and modern workplace capability within the Infrastructure Operations team. You will work across business-critical platforms, support ongoing modernisation, and contribute directly to the evolution of a hybrid infrastructure estate. For more information, please send your CV to (url removed) Services advertised are those of an employment business.
Azure, AKS, Microsoft, Cloud Computing, IaC, Terraform, Ansible, PowerShell, C#, Azure DevOps, Kubernetes, Containerisation, CI/CD, Automation ACCELERATE YOUR CLOUD CAREER Salary 37K- 70K basic + excellent bens + incentivised training on offer. Our client continues to grow their Cloud teams and needs additional permanent recruits to join them for Summer/Autumn 2026 as their business grows further The ideal candidate will have an Infrastructure Engineering background (3rd/4th line infrastructure support, servers, data centres rather than offcie365 support / or 1st/2nd like support of Azure) 12 months minimum experience in Azure Infrastructures around implementations and support needed, coupled with the following: Terraform and automation Azure DevOps tools & processes Nice to have will include Azure Kubernetes Service Containerisation/Platform skills Experience within the financial services sector is useful (due to nature of projects) but not essential. Some completed Azure certifications would be expected (AZ104, AZ900 etc) to show your desire to work in this space These are permanent roles only. These are NOT AWS or GCP cloud roles, and only Azure experience is considered. THE ROLES ARE HYBRID AND HAVE A NEED TO BE IN A LONDON OFFICE 1-2 DAYS A WEEK. This is an ESSENTIAL REQUIREMENT. There is no visa sponsorship or visa transfer support on offer, sadly. 5 years UK residency ESSENTIAL due to financial checks needed. 5 years UK work experience ESSENTIAL. Project work is financial sector-based, with the opportunity to work in SpecOps, Professional Services Teams. What's in it for you? A good base salary (Yes, there is a salary range, but it depends on the level of your expertise). Own lab. Continuous incentivised cloud training. Holiday, Pension, Medical, Death in Service etc. Expectation to undertake certification. You will also work with a highly respected, technically skilled cloud team with years of Azure expertise. Potential to step up into tech lead, SME, and mentor roles too. Interested? Please do get in touch with Karen Burke today!
May 13, 2026
Full time
Azure, AKS, Microsoft, Cloud Computing, IaC, Terraform, Ansible, PowerShell, C#, Azure DevOps, Kubernetes, Containerisation, CI/CD, Automation ACCELERATE YOUR CLOUD CAREER Salary 37K- 70K basic + excellent bens + incentivised training on offer. Our client continues to grow their Cloud teams and needs additional permanent recruits to join them for Summer/Autumn 2026 as their business grows further The ideal candidate will have an Infrastructure Engineering background (3rd/4th line infrastructure support, servers, data centres rather than offcie365 support / or 1st/2nd like support of Azure) 12 months minimum experience in Azure Infrastructures around implementations and support needed, coupled with the following: Terraform and automation Azure DevOps tools & processes Nice to have will include Azure Kubernetes Service Containerisation/Platform skills Experience within the financial services sector is useful (due to nature of projects) but not essential. Some completed Azure certifications would be expected (AZ104, AZ900 etc) to show your desire to work in this space These are permanent roles only. These are NOT AWS or GCP cloud roles, and only Azure experience is considered. THE ROLES ARE HYBRID AND HAVE A NEED TO BE IN A LONDON OFFICE 1-2 DAYS A WEEK. This is an ESSENTIAL REQUIREMENT. There is no visa sponsorship or visa transfer support on offer, sadly. 5 years UK residency ESSENTIAL due to financial checks needed. 5 years UK work experience ESSENTIAL. Project work is financial sector-based, with the opportunity to work in SpecOps, Professional Services Teams. What's in it for you? A good base salary (Yes, there is a salary range, but it depends on the level of your expertise). Own lab. Continuous incentivised cloud training. Holiday, Pension, Medical, Death in Service etc. Expectation to undertake certification. You will also work with a highly respected, technically skilled cloud team with years of Azure expertise. Potential to step up into tech lead, SME, and mentor roles too. Interested? Please do get in touch with Karen Burke today!
We are seeking an experienced Database Administrator to support critical services within a complex environment, ensuring the integrity, availability, performance, and security of data across highly regulated justice systems. This role operates within a live service environment where reliability, auditability, and data protection are paramount. You will work across BAU support (AMS/3rd Line ) and change delivery (Product teams), ensuring databases are resilient, compliant, and optimised to support operational case working systems. You will play a key role in supporting PostgreSQL (Azure Flexible Server) estates, contributing to performance tuning, incident resolution, data governance, and the evolution of reporting and analytics capabilities (including Microsoft Fabric). Key Responsibilities Database Operations & Live Service Support Manage and maintain PostgreSQL databases (Azure Flexible Server) Provide BAU support (2nd/3rd line) for production incidents, including performance degradation, outages, and data issues Ensure high levels of availability, resilience, and operational stability across all environments (Dev, SIT, NFT, Prod) Support release activities, validating database changes and ensuring safe deployment into live service Performance, Monitoring & Optimisation Monitor database performance using tools such as Dynatrace and native Azure monitoring Diagnose and resolve performance bottlenecks (queries, indexing, storage, connection limits) Tune SQL queries and optimise schema design for high-volume transactional systems Support capacity planning and scaling for large datasets (including JSONB-heavy workloads) Security, Compliance & Data Governance Implement and manage access controls, roles, and permissions, aligning with Government security policies Ensure compliance with: UK GDPR/Data Protection Act 2018 (Law Enforcement Processing) Cross Government security standards and retention policies Support audit and forensic analysis by ensuring data traceability and integrity Work with security and architecture teams to reduce over- permissioning and role sprawl Backup, Recovery & High Availability Design and maintain backup and recovery strategies (PITR, snapshots, geo-redundancy) Support disaster recovery planning and testing Implement and maintain high availability patterns (replication, failover) Cloud & Platform Engineering Manage and optimise databases hosted in Microsoft Azure (PostgreSQL Flexible Server) Support infrastructure-as-code deployments using Terraform Contribute to cost optimisation and efficient resource utilisation Troubleshoot platform-level issues (extensions, replication, CDC, permissions) Data & Reporting Integration Support integration of operational data into analytics platforms such as.*Microsoft Fabric Assist with ingestion patterns (CDC, event-based, batch) Work with data engineers to structure data for reporting and audit use cases Address challenges with semi-structured data ( eg JSON/JSONB fields) Development Support & Collaboration Collaborate with engineering teams on: Database design and schema evolution Query optimisation Data modelling for services and reporting Support CI/CD pipelines and automated database deployments Provide guidance on best practices for database usage within microservices Essential Skills & Experience Technical Strong experience with PostgreSQL, including: Performance tuning Indexing strategies Query optimisation JSON/JSONB handling Experience with Azure PostgreSQL Flexible Server Proficiency in SQL and database troubleshooting Experience with Terraform or similar IaC tooling Understanding of: Backup and recovery strategies High availability and replication Database security and access control Operational & Analytical Experience working in live service/production support environments Strong problem-solving and root cause analysis skills Ability to diagnose complex issues across application and database layers Collaboration & Communication Ability to work across: Product teams Support teams (AMS/3rd line) Architecture and security functions Strong stakeholder communication, including explaining technical issues to non-technical audiences Desirable Skills Experience with Microsoft Fabric or modern data platforms Familiarity with observability tooling such as Dynatrace Experience working within UK Government environments Knowledge of: CDC/data streaming patterns Event-driven architectures Audit and forensic data analysis Security & Clearance Due to the nature of the work, candidates must be eligible for Security Check (SC) clearance .
May 13, 2026
Full time
We are seeking an experienced Database Administrator to support critical services within a complex environment, ensuring the integrity, availability, performance, and security of data across highly regulated justice systems. This role operates within a live service environment where reliability, auditability, and data protection are paramount. You will work across BAU support (AMS/3rd Line ) and change delivery (Product teams), ensuring databases are resilient, compliant, and optimised to support operational case working systems. You will play a key role in supporting PostgreSQL (Azure Flexible Server) estates, contributing to performance tuning, incident resolution, data governance, and the evolution of reporting and analytics capabilities (including Microsoft Fabric). Key Responsibilities Database Operations & Live Service Support Manage and maintain PostgreSQL databases (Azure Flexible Server) Provide BAU support (2nd/3rd line) for production incidents, including performance degradation, outages, and data issues Ensure high levels of availability, resilience, and operational stability across all environments (Dev, SIT, NFT, Prod) Support release activities, validating database changes and ensuring safe deployment into live service Performance, Monitoring & Optimisation Monitor database performance using tools such as Dynatrace and native Azure monitoring Diagnose and resolve performance bottlenecks (queries, indexing, storage, connection limits) Tune SQL queries and optimise schema design for high-volume transactional systems Support capacity planning and scaling for large datasets (including JSONB-heavy workloads) Security, Compliance & Data Governance Implement and manage access controls, roles, and permissions, aligning with Government security policies Ensure compliance with: UK GDPR/Data Protection Act 2018 (Law Enforcement Processing) Cross Government security standards and retention policies Support audit and forensic analysis by ensuring data traceability and integrity Work with security and architecture teams to reduce over- permissioning and role sprawl Backup, Recovery & High Availability Design and maintain backup and recovery strategies (PITR, snapshots, geo-redundancy) Support disaster recovery planning and testing Implement and maintain high availability patterns (replication, failover) Cloud & Platform Engineering Manage and optimise databases hosted in Microsoft Azure (PostgreSQL Flexible Server) Support infrastructure-as-code deployments using Terraform Contribute to cost optimisation and efficient resource utilisation Troubleshoot platform-level issues (extensions, replication, CDC, permissions) Data & Reporting Integration Support integration of operational data into analytics platforms such as.*Microsoft Fabric Assist with ingestion patterns (CDC, event-based, batch) Work with data engineers to structure data for reporting and audit use cases Address challenges with semi-structured data ( eg JSON/JSONB fields) Development Support & Collaboration Collaborate with engineering teams on: Database design and schema evolution Query optimisation Data modelling for services and reporting Support CI/CD pipelines and automated database deployments Provide guidance on best practices for database usage within microservices Essential Skills & Experience Technical Strong experience with PostgreSQL, including: Performance tuning Indexing strategies Query optimisation JSON/JSONB handling Experience with Azure PostgreSQL Flexible Server Proficiency in SQL and database troubleshooting Experience with Terraform or similar IaC tooling Understanding of: Backup and recovery strategies High availability and replication Database security and access control Operational & Analytical Experience working in live service/production support environments Strong problem-solving and root cause analysis skills Ability to diagnose complex issues across application and database layers Collaboration & Communication Ability to work across: Product teams Support teams (AMS/3rd line) Architecture and security functions Strong stakeholder communication, including explaining technical issues to non-technical audiences Desirable Skills Experience with Microsoft Fabric or modern data platforms Familiarity with observability tooling such as Dynatrace Experience working within UK Government environments Knowledge of: CDC/data streaming patterns Event-driven architectures Audit and forensic data analysis Security & Clearance Due to the nature of the work, candidates must be eligible for Security Check (SC) clearance .
Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.
May 12, 2026
Full time
Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.
️SYSTEMS & OPERATIONS ENGINEER Keep mission critical systems running-whatever it takes. Solve complex issues across cloud, on prem, and front end platforms. Lead from the front as the technical authority for 24/7 operations. Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 with some OOH's cover in the future Salary: Up to £50,000 per annum dependant on experience Location: Hybrid New Milton 2/ days in the office per week. Start Date: May /June 2026 Please note that this role is subject to pre employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed Appello Perks : 161 hours holiday plus bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU Essential (What You'll Bring) 3-5 years' experience in a third line IT support role handling complex escalations Strong programming knowledge in JavaScript, Python, React, and Node Good working knowledge of Linux and AWS cloud infrastructure Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong experience working within ITIL frameworks and controls Recognised technical qualification (or equivalent hands on experience) Excellent customer service and communication skills Proven ability to diagnose, troubleshoot, and resolve technical issues Experience delivering structured technical training to customers or internal teams Comfortable working independently and as part of a wider team Highly organised, detail focused, resilient, and able to manage multiple priorities Clear communicator with both technical and non technical stakeholders Full UK driving licence Nice to Have (Bonus Skills) Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare platforms, IoT systems, or digital alarm receivers Background in customer facing technical roles Passion for innovation, automation, and continuous improvement ️THE ROLE Love solving complex problems and keeping critical systems running smoothly? This role is all about keeping external IT services performing at their best-from front end apps to cloud and embedded environments. You'll tackle advanced issues, implement smart solutions, and help shape continuous improvement across a 24/7 operation. What You'll Be Getting Stuck Into Diagnosing and resolving advanced, high impact incidents across software and services Acting as the technical escalation point for Tier 1 & Tier 2 support Leading the Third Line Technician tier as a subject matter expert Identifying risks early and preventing issues before they impact the business Supporting new technology deployments and infrastructure improvements Playing a key role in always on (24/7) service delivery Deep Technical Problem Solving Troubleshoot complex application, code as a service, and systems issues Perform root cause analysis and eliminate recurring problems Debug front end code, investigate stack issues, and collaborate with tech teams Support Windows & Linux server estates Monitor and resolve faults across AWS and Azure Apply firmware updates over the air to remote devices Use tools and scripting such as AWS Lambda, Bash, and API management platforms Work within ITIL frameworks and controls Participate in 3rd line out of hours support aligned to business processes Tech Environment You'll Work With JavaScript, React, Node Linux & Windows (Cloud, On prem, Embedded) AWS & Azure APIs and serverless technologies Bonus points for experience with VoIP, VoLTE, firewalls, and STUN protocols Knowledge Sharing & Collaboration Mentor and coach Tier 1 and Tier 2 technicians Create and maintain clear technical documentation and troubleshooting guides Work closely with Service Management and Service Delivery to ensure ITSM best practices Supplier & Vendor Collaboration Partner with third party suppliers to resolve complex issues Support the management of SLAs and performance with external providers We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .
May 12, 2026
Full time
️SYSTEMS & OPERATIONS ENGINEER Keep mission critical systems running-whatever it takes. Solve complex issues across cloud, on prem, and front end platforms. Lead from the front as the technical authority for 24/7 operations. Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 with some OOH's cover in the future Salary: Up to £50,000 per annum dependant on experience Location: Hybrid New Milton 2/ days in the office per week. Start Date: May /June 2026 Please note that this role is subject to pre employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed Appello Perks : 161 hours holiday plus bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU Essential (What You'll Bring) 3-5 years' experience in a third line IT support role handling complex escalations Strong programming knowledge in JavaScript, Python, React, and Node Good working knowledge of Linux and AWS cloud infrastructure Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong experience working within ITIL frameworks and controls Recognised technical qualification (or equivalent hands on experience) Excellent customer service and communication skills Proven ability to diagnose, troubleshoot, and resolve technical issues Experience delivering structured technical training to customers or internal teams Comfortable working independently and as part of a wider team Highly organised, detail focused, resilient, and able to manage multiple priorities Clear communicator with both technical and non technical stakeholders Full UK driving licence Nice to Have (Bonus Skills) Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare platforms, IoT systems, or digital alarm receivers Background in customer facing technical roles Passion for innovation, automation, and continuous improvement ️THE ROLE Love solving complex problems and keeping critical systems running smoothly? This role is all about keeping external IT services performing at their best-from front end apps to cloud and embedded environments. You'll tackle advanced issues, implement smart solutions, and help shape continuous improvement across a 24/7 operation. What You'll Be Getting Stuck Into Diagnosing and resolving advanced, high impact incidents across software and services Acting as the technical escalation point for Tier 1 & Tier 2 support Leading the Third Line Technician tier as a subject matter expert Identifying risks early and preventing issues before they impact the business Supporting new technology deployments and infrastructure improvements Playing a key role in always on (24/7) service delivery Deep Technical Problem Solving Troubleshoot complex application, code as a service, and systems issues Perform root cause analysis and eliminate recurring problems Debug front end code, investigate stack issues, and collaborate with tech teams Support Windows & Linux server estates Monitor and resolve faults across AWS and Azure Apply firmware updates over the air to remote devices Use tools and scripting such as AWS Lambda, Bash, and API management platforms Work within ITIL frameworks and controls Participate in 3rd line out of hours support aligned to business processes Tech Environment You'll Work With JavaScript, React, Node Linux & Windows (Cloud, On prem, Embedded) AWS & Azure APIs and serverless technologies Bonus points for experience with VoIP, VoLTE, firewalls, and STUN protocols Knowledge Sharing & Collaboration Mentor and coach Tier 1 and Tier 2 technicians Create and maintain clear technical documentation and troubleshooting guides Work closely with Service Management and Service Delivery to ensure ITSM best practices Supplier & Vendor Collaboration Partner with third party suppliers to resolve complex issues Support the management of SLAs and performance with external providers We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .
We're looking for a 2nd / 3rd Line Infrastructure Engineer for a Manchester-based client on a permanent basis, paying between 40,000 and 45,000 per annum. This role is predominantly remote with an expectation to be in the Manchester office one day per week. The successful 2nd/3rd Line Infrastructure Engineer will be a technically capable and hands-on engineer who is comfortable working across cloud, Microsoft technologies, DevOps practices and networking. You will be joining a collaborative team and taking ownership of infrastructure support and engineering across a modern technology environment. You will need proven experience working with the following: AWS cloud infrastructure, deployment and management Microsoft stack including Azure, Windows Server and related technologies DevOps practices and tooling within an infrastructure context Networking including configuration, troubleshooting and management Resolving complex 2nd and 3rd line infrastructure issues Interested? Please apply below. 2nd Line Engineer, 3rd Line Engineer, Infrastructure Engineer, AWS, Azure, Microsoft, DevOps, Networking, Cloud, Manchester, Permanent, Hybrid
May 08, 2026
Full time
We're looking for a 2nd / 3rd Line Infrastructure Engineer for a Manchester-based client on a permanent basis, paying between 40,000 and 45,000 per annum. This role is predominantly remote with an expectation to be in the Manchester office one day per week. The successful 2nd/3rd Line Infrastructure Engineer will be a technically capable and hands-on engineer who is comfortable working across cloud, Microsoft technologies, DevOps practices and networking. You will be joining a collaborative team and taking ownership of infrastructure support and engineering across a modern technology environment. You will need proven experience working with the following: AWS cloud infrastructure, deployment and management Microsoft stack including Azure, Windows Server and related technologies DevOps practices and tooling within an infrastructure context Networking including configuration, troubleshooting and management Resolving complex 2nd and 3rd line infrastructure issues Interested? Please apply below. 2nd Line Engineer, 3rd Line Engineer, Infrastructure Engineer, AWS, Azure, Microsoft, DevOps, Networking, Cloud, Manchester, Permanent, Hybrid
IT Support Engineer - Microsoft Platform - Eco- Environment Services Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ: Salary: 40,000 - 45,000 per annum Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office Hours: 08:30 - 17:00, Monday to Friday Reporting to: Group Information Systems Manager Occasional travel to other UK sites required About the Role: As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems. Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments. Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best practices. Maintain and test backup, disaster recovery, and business continuity solutions. Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019). Solid understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-entity environments. Strong troubleshooting, analytical, and problem-solving capabilities. Experience implementing or maintaining Cyber Essentials compliance. Excellent communication and stakeholder management skills. Highly organised, proactive, and customer-focused mindset. Desirable: Microsoft certifications (Azure, Microsoft 365, Security). CCNA, VCP, or equivalent technical certifications. Experience with PowerShell scripting and automation. Knowledge of ITIL or structured service management frameworks. Experience with Veeam or similar backup and DR platforms. What's On Offer: Competitive salary package with clear technical ownership. Hybrid working model supporting work-life balance. Exposure to modern cloud and infrastructure technologies. Opportunity to influence and shape a growing IT environment. Support for ongoing professional development and training. Call Experis IT Today for more information on (phone number removed)
May 08, 2026
Full time
IT Support Engineer - Microsoft Platform - Eco- Environment Services Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ: Salary: 40,000 - 45,000 per annum Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office Hours: 08:30 - 17:00, Monday to Friday Reporting to: Group Information Systems Manager Occasional travel to other UK sites required About the Role: As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems. Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments. Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best practices. Maintain and test backup, disaster recovery, and business continuity solutions. Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019). Solid understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-entity environments. Strong troubleshooting, analytical, and problem-solving capabilities. Experience implementing or maintaining Cyber Essentials compliance. Excellent communication and stakeholder management skills. Highly organised, proactive, and customer-focused mindset. Desirable: Microsoft certifications (Azure, Microsoft 365, Security). CCNA, VCP, or equivalent technical certifications. Experience with PowerShell scripting and automation. Knowledge of ITIL or structured service management frameworks. Experience with Veeam or similar backup and DR platforms. What's On Offer: Competitive salary package with clear technical ownership. Hybrid working model supporting work-life balance. Exposure to modern cloud and infrastructure technologies. Opportunity to influence and shape a growing IT environment. Support for ongoing professional development and training. Call Experis IT Today for more information on (phone number removed)
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 08, 2026
Full time
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This Senior IT Support Engineer role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region. Key Responsibilities: • Support delivery of medium-scale IT projects, including procurement and rollout of systems • Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities • Provide expert problem-solving and challenge existing approaches to implement effective solutions • Contribute to IT estate refresh planning, including budgeting and infrastructure improvements • Deliver training and guidance to local IT staff to build capability • Provide short-term specialist support during IT incidents or crises • Work closely with stakeholders across schools, communicating technical concepts clearly • Travel to schools across South East England as part of project delivery (within working hours) Key Requirements: • Proven experience in a 2nd or 3rd line IT support or technical role • Strong technical troubleshooting and problem-solving skills • Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure • Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems • Ability to work independently and take ownership of technical projects • Excellent communication skills with experience engaging non-technical stakeholders • Experience within education or schools is desirable but not essential • Full UK driving licence and willingness to travel across the region Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website Know someone exceptional for this Senior IT Support Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits
May 08, 2026
Full time
Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This Senior IT Support Engineer role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region. Key Responsibilities: • Support delivery of medium-scale IT projects, including procurement and rollout of systems • Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities • Provide expert problem-solving and challenge existing approaches to implement effective solutions • Contribute to IT estate refresh planning, including budgeting and infrastructure improvements • Deliver training and guidance to local IT staff to build capability • Provide short-term specialist support during IT incidents or crises • Work closely with stakeholders across schools, communicating technical concepts clearly • Travel to schools across South East England as part of project delivery (within working hours) Key Requirements: • Proven experience in a 2nd or 3rd line IT support or technical role • Strong technical troubleshooting and problem-solving skills • Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure • Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems • Ability to work independently and take ownership of technical projects • Excellent communication skills with experience engaging non-technical stakeholders • Experience within education or schools is desirable but not essential • Full UK driving licence and willingness to travel across the region Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website Know someone exceptional for this Senior IT Support Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.
Oct 07, 2025
Full time
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.
Infrastructure Engineer - 5 months Contract - £400/day via Inside IR35 - onsite Shrewsbury- SCC FLEX CONTRACT We are seeking a skilled and proactive Infrastructure Engineer to join our dynamic IT team. This role is pivotal in maintaining, developing, and securing our core infrastructure systems to ensure high availability and performance across the organization. Candidates with previous NHS experience will be at a distinct advantage, given the complexity and regulatory requirements of healthcare IT environments. Your responsibilities as an Infrastructure Engineer: Design, implement, and maintain robust infrastructure solutions across on-premises and cloud environments Monitor system performance, troubleshoot issues, and ensure optimal uptime Manage and support virtualization platforms (eg, VMware, Hyper-V) Maintain and enhance network infrastructure, including Firewalls, Switches, and VPNs Collaborate with cross-functional teams to support application deployments and upgrades Develop and maintain documentation for systems, processes, and configurations Participate in disaster recovery planning and testing Provide 3rd line support and mentorship to junior engineers As a suitable Infrastructure Engineer, you will have: Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy Previous experience working within the NHS or other healthcare settings Experience with cloud platforms (Azure, AWS) and hybrid environments Proficiency in Scripting and automation (PowerShell, Bash, etc.) Familiarity with ITIL practices and change management processes Excellent problem-solving and communication skills If you are a results-driven Infrastructure Engineer with a passion for your work, we want to hear from you. Immediate start. References required. NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
Oct 07, 2025
Contractor
Infrastructure Engineer - 5 months Contract - £400/day via Inside IR35 - onsite Shrewsbury- SCC FLEX CONTRACT We are seeking a skilled and proactive Infrastructure Engineer to join our dynamic IT team. This role is pivotal in maintaining, developing, and securing our core infrastructure systems to ensure high availability and performance across the organization. Candidates with previous NHS experience will be at a distinct advantage, given the complexity and regulatory requirements of healthcare IT environments. Your responsibilities as an Infrastructure Engineer: Design, implement, and maintain robust infrastructure solutions across on-premises and cloud environments Monitor system performance, troubleshoot issues, and ensure optimal uptime Manage and support virtualization platforms (eg, VMware, Hyper-V) Maintain and enhance network infrastructure, including Firewalls, Switches, and VPNs Collaborate with cross-functional teams to support application deployments and upgrades Develop and maintain documentation for systems, processes, and configurations Participate in disaster recovery planning and testing Provide 3rd line support and mentorship to junior engineers As a suitable Infrastructure Engineer, you will have: Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy Previous experience working within the NHS or other healthcare settings Experience with cloud platforms (Azure, AWS) and hybrid environments Proficiency in Scripting and automation (PowerShell, Bash, etc.) Familiarity with ITIL practices and change management processes Excellent problem-solving and communication skills If you are a results-driven Infrastructure Engineer with a passion for your work, we want to hear from you. Immediate start. References required. NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
Senior IDAM Engineer Must have current SC Clearance Location: Central London (Hybrid working) Contract: 6 months. Excellent day rate + outside IR35 We are seeking a Senior Identity & Access Management (IDAM/IAM) Engineer, experienced with Azure AD/Entra ID, ADFS, MFA, SSO and certificate based-authentication, to join a specialist End User Compute IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. Key Responsibilities Lead the design and implementation of IDAM solutions across hybrid and cloud environments Ensure authentication and authorisation frameworks are in place & align to Zero Trust principles. Manage provisioning, role-based access, and life cycle management across diverse platforms. Integrate IDAM services with cloud SaaS, endpoint, and security tooling. Support project delivery, including migrations and onboarding of new systems. Provide 3rd line escalation support for complex IDAM incidents and issues. Produce clear technical documentation, standards, and runbooks to support BAU operations. Skills sought with IDAM technologies such as Azure AD/Entra ID, ADFS, MFA, SSO, and certificate-based authentication. Implementing and managing identity life cycle management solutions. RBAC, privileged access management, and conditional access. Familiarity with Zero Trust models and government security frameworks (NCSC, ISO 27001). Scripting and automation (PowerShell, API integrations) for identity workflows. Supporting large-scale enterprise or government identity environments. Ability to work with cross-functional teams and communicate effectively with technical and non-technical stakeholders. Desirable skills : Okta, SailPoint, or similar enterprise IDAM tools; knowledge of DevSecOps integration; relevant certifications (Microsoft, CISSP, CISM). Please note current SC clearance is an essential requirement for this role. Apply now to progress!
Oct 07, 2025
Contractor
Senior IDAM Engineer Must have current SC Clearance Location: Central London (Hybrid working) Contract: 6 months. Excellent day rate + outside IR35 We are seeking a Senior Identity & Access Management (IDAM/IAM) Engineer, experienced with Azure AD/Entra ID, ADFS, MFA, SSO and certificate based-authentication, to join a specialist End User Compute IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. Key Responsibilities Lead the design and implementation of IDAM solutions across hybrid and cloud environments Ensure authentication and authorisation frameworks are in place & align to Zero Trust principles. Manage provisioning, role-based access, and life cycle management across diverse platforms. Integrate IDAM services with cloud SaaS, endpoint, and security tooling. Support project delivery, including migrations and onboarding of new systems. Provide 3rd line escalation support for complex IDAM incidents and issues. Produce clear technical documentation, standards, and runbooks to support BAU operations. Skills sought with IDAM technologies such as Azure AD/Entra ID, ADFS, MFA, SSO, and certificate-based authentication. Implementing and managing identity life cycle management solutions. RBAC, privileged access management, and conditional access. Familiarity with Zero Trust models and government security frameworks (NCSC, ISO 27001). Scripting and automation (PowerShell, API integrations) for identity workflows. Supporting large-scale enterprise or government identity environments. Ability to work with cross-functional teams and communicate effectively with technical and non-technical stakeholders. Desirable skills : Okta, SailPoint, or similar enterprise IDAM tools; knowledge of DevSecOps integration; relevant certifications (Microsoft, CISSP, CISM). Please note current SC clearance is an essential requirement for this role. Apply now to progress!
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
Oct 07, 2025
Full time
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
Cambridge University Press & Assessment (CUPA)
Cambridge, Cambridgeshire
Tech Lead Salary: 49,000 - 65,500 Location: Cambridge, Hybrid (2 days per week in the office) Contract: Permanent, Full-time (35 hours per week) The Tech Lead at Cambridge University Press and Assessment plays a pivotal role in driving technical excellence and strategic execution within a multi-stakeholder environment. By providing technical leadership across the full technology stack, the Tech Lead, in collaboration with the architecture team ensures systems are designed for maintainability, extensibility, and long-term success. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the Tech Lead Role We are seeking a Technical Lead to provide strategic technical leadership across our modernisation programme. In this role, you will design and deliver high-quality, scalable, and resilient applications that align with business goals while ensuring systems are built for long-term maintainability and adaptability. You will balance rapid delivery with architectural vision, driving innovation, automation, and performance improvements across the technology stack. As a key leader, you will shape our cloud-native architecture, guide best practices, and mentor engineering teams to raise standards of quality, security, and resilience. You'll work closely with Product Owners, Delivery Managers, and cross-functional teams to align technical decisions with business outcomes, while fostering a culture of collaboration, innovation, and continuous learning. This is a pivotal opportunity to architect solutions that support the organisation's growth and transformation. From migrating core systems to the cloud and optimising CI/CD pipelines, to embedding security and scalability into every design decision, you'll play a critical role in evolving our platforms. You'll also help modernise legacy systems, explore emerging technologies, and ensure our platforms can meet the demands of the future. If you are passionate about building resilient, future-ready systems, enjoy solving complex technical challenges, and thrive in a collaborative environment, we want to hear from you. About You You are a seasoned technical leader with the ability to balance strategic vision and hands-on expertise. You thrive in complex environments, ensuring architectural consistency, high-quality engineering, and alignment across global delivery teams. With a deep understanding of cloud-native systems, microservices, and modern delivery practices, you drive scalable solutions that meet business objectives while enabling teams to excel. You're also a strong mentor and collaborator, passionate about building high-performing teams and fostering innovation. Proven ability to define and enforce technical best practices across multi-team environments. Expertise in designing resilient, high-performance solutions and partnering with architects and Technical Leads to ensure scalability and maintainability. Strong knowledge of microservices, cloud deployments, and integration patterns to guide technology choices that support long-term objectives. Proficiency in AWS, Azure, and GCP with expertise in leveraging cloud-native services for compute, storage, and databases. Skilled at working with Delivery Leads, Product Owners, and Managers to ensure technical initiatives align with delivery milestones and business needs. Ability to refine technical requirements for clarity, efficiency, and execution. Experience supporting both onshore and offshore development teams, driving collaboration, knowledge sharing, and seamless integration. Leadership in code reviews, continuous improvement, and best practice adoption to maintain high engineering standards. Strong expertise in CI/CD pipelines, automation, and deployment strategies to optimise delivery efficiency and reliability. Knowledge of security frameworks and governance standards, ensuring robust and compliant solutions. Skilled in identifying and resolving bottlenecks, dependencies, and blockers impacting delivery timelines. Proficient in troubleshooting, debugging, and optimising performance for resilient, stable systems. Experience collaborating with Delivery Managers to proactively manage risks around scalability, security, and technical debt. Experienced in mentoring and leading teams, cultivating a culture of continuous learning and innovation. Strong stakeholder management skills, effectively bridging technical teams, delivery stakeholders, and partner organisations. Proven track record in recruitment, training, and upskilling, building high-performing teams for long-term success. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. If you choose to apply, please include a short cover letter with your application, making sure you specify you are applying for this vacancy. We look forward to hearing from you. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 3rd October. Interviews are scheduled to take place on week commencing 6th October. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Tech Lead
Oct 07, 2025
Full time
Tech Lead Salary: 49,000 - 65,500 Location: Cambridge, Hybrid (2 days per week in the office) Contract: Permanent, Full-time (35 hours per week) The Tech Lead at Cambridge University Press and Assessment plays a pivotal role in driving technical excellence and strategic execution within a multi-stakeholder environment. By providing technical leadership across the full technology stack, the Tech Lead, in collaboration with the architecture team ensures systems are designed for maintainability, extensibility, and long-term success. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the Tech Lead Role We are seeking a Technical Lead to provide strategic technical leadership across our modernisation programme. In this role, you will design and deliver high-quality, scalable, and resilient applications that align with business goals while ensuring systems are built for long-term maintainability and adaptability. You will balance rapid delivery with architectural vision, driving innovation, automation, and performance improvements across the technology stack. As a key leader, you will shape our cloud-native architecture, guide best practices, and mentor engineering teams to raise standards of quality, security, and resilience. You'll work closely with Product Owners, Delivery Managers, and cross-functional teams to align technical decisions with business outcomes, while fostering a culture of collaboration, innovation, and continuous learning. This is a pivotal opportunity to architect solutions that support the organisation's growth and transformation. From migrating core systems to the cloud and optimising CI/CD pipelines, to embedding security and scalability into every design decision, you'll play a critical role in evolving our platforms. You'll also help modernise legacy systems, explore emerging technologies, and ensure our platforms can meet the demands of the future. If you are passionate about building resilient, future-ready systems, enjoy solving complex technical challenges, and thrive in a collaborative environment, we want to hear from you. About You You are a seasoned technical leader with the ability to balance strategic vision and hands-on expertise. You thrive in complex environments, ensuring architectural consistency, high-quality engineering, and alignment across global delivery teams. With a deep understanding of cloud-native systems, microservices, and modern delivery practices, you drive scalable solutions that meet business objectives while enabling teams to excel. You're also a strong mentor and collaborator, passionate about building high-performing teams and fostering innovation. Proven ability to define and enforce technical best practices across multi-team environments. Expertise in designing resilient, high-performance solutions and partnering with architects and Technical Leads to ensure scalability and maintainability. Strong knowledge of microservices, cloud deployments, and integration patterns to guide technology choices that support long-term objectives. Proficiency in AWS, Azure, and GCP with expertise in leveraging cloud-native services for compute, storage, and databases. Skilled at working with Delivery Leads, Product Owners, and Managers to ensure technical initiatives align with delivery milestones and business needs. Ability to refine technical requirements for clarity, efficiency, and execution. Experience supporting both onshore and offshore development teams, driving collaboration, knowledge sharing, and seamless integration. Leadership in code reviews, continuous improvement, and best practice adoption to maintain high engineering standards. Strong expertise in CI/CD pipelines, automation, and deployment strategies to optimise delivery efficiency and reliability. Knowledge of security frameworks and governance standards, ensuring robust and compliant solutions. Skilled in identifying and resolving bottlenecks, dependencies, and blockers impacting delivery timelines. Proficient in troubleshooting, debugging, and optimising performance for resilient, stable systems. Experience collaborating with Delivery Managers to proactively manage risks around scalability, security, and technical debt. Experienced in mentoring and leading teams, cultivating a culture of continuous learning and innovation. Strong stakeholder management skills, effectively bridging technical teams, delivery stakeholders, and partner organisations. Proven track record in recruitment, training, and upskilling, building high-performing teams for long-term success. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. If you choose to apply, please include a short cover letter with your application, making sure you specify you are applying for this vacancy. We look forward to hearing from you. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 3rd October. Interviews are scheduled to take place on week commencing 6th October. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Tech Lead
